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Level - Pulaski Tickets & Tours

1. refpost package ojele m t c m GRAND TOTAL EPOSIT INAL PAYMENT ATE ATE AYMENT INFORMATION EPOSIT ash Check Credit Card ame on Card Credit Card at lt pa fm xp Date INAL PAYMENT Check Credit Card Name on Card Credit Card STROHGLY RE COMME HD IHSURAHCE IF YOU DECLIHE IHSURAHCE PLEASE SIGH HERE DATE SIGNATURE n wo gt xp Date 6 15 Cruises Host 6 16 Cruises CHAPTER 7 GROUPS Why Book nucon AMET 7 2 Whatisa GIO codex as dani es rad sioe ean Babe b a e doe down hub ieu uds d dcum des 7 2 What Shall We DOI A AAA AAA 7 3 Where Shall We GO siii AR a i AH a 7 3 Booking the Group 210 LAA AAA AAA AAA 7 4 Promoting the Group rin ir ri di Ai ee SARA cda 7 4 PAV ONES AAA gn eT ae eee eee eS 7 5 Steps to a Successful Group A A ac eae bg SEEN oes 7 6 Group Reservations SUMMAry APERTE AAA AAA a 7 6 Information Needed to Book a Group 25s osa REED A 7 7 At Final Payment You Will Need isses mee 7 8 Documenting the Group Reservation 45 294 2 2 9 94b V RR acad p d UR R EU S AA o e dU 7 8 Steps Tor Booking a Gr up du es uas e O AAA ad Eod AA a ud Ro e A 7 9 Group Travel Request Form aussi tees ar Dad hdd RE dox de s ducis 7 10 Group Passenger Name List venne o beer a doe Face etes Ei ds 7 11 7 1 Groups 21 WHY BOOK A GROUP There are many great reasons to book a group It is not that much more diffic
2. My Computer File name SANTPHH_Hitor_La_Jolla_Torrey_Pines_home_ Y Open My Network Files of type AI Fies y Cancel 9 9 Instant Travel Site Once the file has been selected click on the Upload button You have now successfully entered all the information you need to offer an exceptional vacation package to your web customers To preview what the package will look like on your customer website see the section below Previewing a Vacation Special Editing a Vacation Special To edit the content of the Vacation Special click on the Edit button next to the vacation listing Change any necessary information and click the Submit Changes button To change the image click on the Upload button next to the vacation listing If there is already a picture it will be shown on the screen Follow the directions above under Adding a Vacation Special Deleting a Vacation Special To delete a vacation special all you have to do is click on the Delete button next to the cruise listing You will be asked to confirm Once you confirm the deletion the cruise special is removed from your site Note It is a good practice to delete all of the specials that are no longer valid However expired packages will not be displayed on your customer website Previewing a Vacation Special Any time you add or update a Vacation Special you may preview what it will look like on your customer w
3. Add a new cruise View cruise Line Title Book by date Departure City Destination Ship of Nights Valid Sail Dates Sale Price Edit Delete Picture view carnival Cruise Lines 3 Day Cruises from 99 12 31 2006 Ft Lauderdale FL Bahamas Carnival Conquest 3 10 1 2006 2 28 2007 99 Edit Delete upload To edit the content of the Cruise Special click on the Edit button next to the cruise listing Change any necessary information and click the Submit Changes button To change the image click on the Upload button next to the cruise listing If there is already a picture it will be shown on the screen See example below Next choose a file to upload by clicking on the Browse button Browse 9 7 Instant Travel Site Please choose a file Browse File size limit 100Kb Files larger than that will NOT be uploaded Find the location on your computer or network where the file is stored and double click the file you want to upload File Upload Look in CQ upload a C picture jpa Recent Please choose a file we File size limit 100Kb Files larger than that will NOT be uploaded Ej Upload Desktop My Documents 3 My Computer 4 File name picture pg a My Network Files of type All Files Once the file has been selected click on the Upload button Deleting a Cruise Special To delete a cruise special all you h
4. Tout Packages E Un O e SR Cede UE ei d EROR Mode oe UTOR dob le RU d 5 2 Why Book a Tout Package 6 044 3d arg re PCRHR o RC Ads 5 3 Types of TOUTS se neeesa Dd Ld REOR e XC d eor d DRE tr Ua don ui RR SE teri dad 5 4 All Inclusive Resorts circa 23 Roe e e E CE ERR e EEG HU ER Ow EY Pa 5 4 Travel Insurance 56d DR d A ORE d acide ede Le ADA DAR 5 5 Insurance Waiver Form cirrosis dob 5 6 onc TRECE 5 7 Dl ro RTT T T 5 8 Client Information Required 00 0 eese een 5 8 Documenting the Reservation iii kk e E RIAGebeuoobkGcr Ad dd 5 9 n 5 10 Preferred Suppliers MM rM 5 11 dont MECO 222 244 EXE ore DERE RCEREREE Dl A ESAE dd 5 12 Tout Internet Directory y ui bere ii IRAE RR RII pix UPPER ES dod 5 14 Rail Travel rotar penea arte dd dan ia de des 5 15 Types of Rail Cats ia A A eke eee ea NR ecd RRA 5 15 Rail Pales ara A AA A AAA AA 5 16 IPTE AS 5 16 LA A A bond de peto 5 17 Rail Internet Directory A A eee eae we ee 5 18 Tout Reservation Form aane ede dd efe AE AA AAA hd d e dub wc e dae dar PU 5 19 5 1 Tours 21 TOUR PACKAGES Travelers have certain expectations and visualizations of their trip They may see themselves in a certain category of hotel visiting specific places and countries and participating in different activities It is the job of the travel agent to see that the expectations of the client are met they must take the time to get to know their clients needs and requirem
5. WHEN MAKING THE RESERVATION Explore through your resources for the best option Go to Vacation com and log into Agentnet to find preferred consolidator and tour operator information and their commission rates Go to the list of consolidators shown in this chapter For personal travel use special negotiated rate links and meta search links on www pulaskiticketsandtours com under Personal Travel Benefits or go to www cruising org if you are a CLIA member for their special discounted car rental rates for agents For speed and to earn a booking fee book reservations for your clients through your Instant Travel Site REMEMBER Initially the consolidator will give you a general fare quote using a certain booking class of service They are not stating that seats are available just the fare if available Use our IATA 33530556 when talking directly to rental car suppliers consortiums or preferred suppliers You will need to find out if the fare is net or commissionable Taxes will need to be added as well as any weekend surcharges if applicable Make sure you obtain the cancellation and change rules What is the ticketing deadline If you are ready to place the reservation ask to check availability 9 QUOTING A FARE Add in all costs net fare taxes weekend surcharges credit card fees express delivery fees if applicable and commission at least 10 15 of the base net fare or whatever is com
6. free time but most of the trip will be with the group on a detailed itinerary Often the group will travel on modern coaches and most meals are usually included ALL INCLUSIVE RESORTS All inclusive resorts are becoming extremely popular They may vary however as to what is included They will include the traveler s accommodations meals beverages taxes and some activities Some all inclusive resorts may have one or more properties in an area that will allow the guests to use the facilities of all the properties Palace Resorts in Mexico allow guests at one property to visit any of their other properties in the same vicinity Be sure to know what your client s expectations are for the vacation before picking the right all inclusive resort For some resorts the included meals may be all buffet and a la carte dining may be limited Beverages may include only domestic brands of liquor and beer Sports and activities may be limited and there may be a charge for golf certain water sports and spa facilities Gratuities may or may not be included The least expensive may not have the same value as a higher priced resort if it does not include the components your client requires 5 4 Tours TRAVEL INSURANCE The main reason travel insurance is purchased is to protect the traveler from cancellation charges imposed by the tour operator in case the client needs to cancel or change their arrangements due to an illness or a death No
7. M Modified American Plan Room Location Details BCH Beach BCHFT Beach Front BLCY Balcony GDN Garden GDNVW Garden View HLSDE Hillside ISLVW Island View LNA Lanai OCNFT Ocean Front OCNVW Ocean View PLVW Pool View SPC Special SVW Sea View TWR Tower WTRVW Water View HOTEL RATINGS There are many types of accommodations that we have generally put under the term hotel Among these are motels hotels resorts condominiums condos Bed and Breakfast and hostels There are many different organizations that rate these hotels AAA Official Hotel and Resort Guide OHRG Michelin Guide Generally speaking the higher the number of stars diamonds or other rating code used the more luxurious more amenities and services offered Ratings may also vary from country to country although large international chains usually have standard ratings wherever they are located The three general classes of hotels are Deluxe These are four and five star properties which offer the extras in services and amenities They cater to people with larger budgets and can be quite expensive They will often have services such as golf courses spas fitness clubs fine dining beauty salons and activities for children First These hotels are three star properties for people on a tighter budget They will be in a good location and will usually have amenities such as swimming pools bars and nightclubs Tourist These hotels are usually one or two star pro
8. They are ages Their phone number is What are the cancellation policies How much is the insurance How much is the deposit When is it due When is the final payment due Would you please fax a confirmation to me at 315 298 3901 Options My clients would like to request special needs They are celebrating They are a past passenger Their number is 6 11 Cruises Host PREFERRED SUPPLIERS Cruise Line Carnival Cruise Lines Celebrity Cruises Crystal Cruises Cunard Line Disney Cruise Lines Holland America Line M S C Cruises Norwegian Coastal Voyage Inc Bergen Line Norwegian Cruise Lines Orient Lines Princess Cruises Regent Seven Seas Cruises Royal Caribbean Cruise Lines Seabourn Cruise Lines Silversea Cruises Windstar Cruises World Explorer Cruises 800 854 3835 CRUISE DIRECTORY Cruise Line Phone Number Amazon Tours amp Travel American Canadian Caribbean Line American West Steamboat Company Caribbean Yacht Charters Carnival Cruise Lines Individual Groups Catalina Express Celebrity Cruises Individual Groups Clipper Cruise Line Costa Cruise Lines Individual Groups CruiseWest Crystal Cruises Cunard Line Peter Deilmann EuropAmerica Cruises Disney Cruise Line Ecoventura SA Galapagos Network European Waterways Phone Number 800 327 9501 800 437 3111 800 446 6620 800 528 6273 800 511 1333 800 426 0327 800 666 9333 800 323 7436 8
9. 800 639 6826 800 645 5687 800 843 6664 800 688 7444 800 323 7500 877 424 6423 888 201 1718 800 272 6232 800 251 1962 800 733 5466 800 733 7663 800 457 4000 888 201 1806 888 236 2427 800 331 3131 800 241 3333 800 228 2000 888 726 3257 800 641 1000 800 334 8484 800 552 4667 800 526 3766 800 753 3746 800 525 4800 800 763 4835 800 766 3782 800 457 4000 800 800 8000 800 578 7878 800 448 8355 800 522 1555 800 647 7900 800 228 3000 800 544 0970 800 996 3426 4 12 Hotels www ichotelsgroup com www occidentalhotels com www knightsinn com www laquinta com www lasvegashotels com www lhw com www loewshotels com www marriott com www starwood com www motel6 com www newotani com www jalhotels com www omnihotels com www outrigger com www preferredhotels com www choicehotels com www radisson com www ramada com www reservahost com www redlion com www redroof com www regalhotel com www regenthotels com www renaissancehotels com www residenceinn com www ritzcarlton com www choicehotels com www sandals com www selectinn com www starwood com www shoneysinn com www signatureinns com www choicehotels com www slh com www sofitel com WWW sonesta com www summithotels com www super8 com www travelodge com www utell com www vagabondinns com www disneytravelagents com www starwood com www westmarkhotels com www wyndham com CHAPTER 5 TOURS
10. Bahamas Length amp 3 of Nights Valid Sail 10 1 2006 2 28 2007 Dates Sale Price from 99 per person This 3 day 2 night cruise aboard the fabulous Carnival Conquest is the perfect weekend getaway Get away this winter and soak up some sun Airfare not included Submit Changes Description 9 6 Instant Travel Site Here is how the sample special above will look Y 3 Day Cruises From 99 Mozilla Firefox DER File Edit view Go Bookmarks Tools Help del icio us 1 0 days saved e m E l SP v PR a gt 0 S amp OM moe e a Google v gt G search PageRank ABE check 3 Day Cruises From 99 DO Price 99 Cruise Line Carnival Cruise Lines Cruise Ship Carnival Conquest Departing Ft Lauderdale FL From Destination Bahamas Nights 3 Book By 12 31 2006 Valid Dates 10 1 2006 2 28 2007 Description Request more information This 3 day 2 night cruise aboard the fabulous Carnival Conquest is the perfect weekend getaway Get away this winter and soak up some sun Airfare not included Close this Window Done D 0 40 SSF By default the picture will be the stock photo of the cruise ship or cruise line If you wish to change this picture you may do so by uploading a new image Editing a Cruise Special Once a Cruise Special has been added you may edit it at any time From the Manage Cruises screen you can see all the Cruise Specials you have entered
11. TX Dallas Ft Worth TX Dayton OH Denver CO Des Moines IA Detroit MI City Detroit MI Metro Dubuque IA Durango CO Dutch Harbor AK El Paso TX Eugene OR Evansville IN Fairbanks AK Fayetteville AR Florence SC Fresno CA Ft Lauderdale FL Ft Myers EL Ft Smith AR Ft Walton Beach FL Ft Wayne IN Grand Rapids MI Green Bay WI Greeneville Spa ranburg SC Greensboro NC OGC MFE MFR MLB MEM MIA MKE MSP MOB MLI MRY MGM MKG MYR BNA HVN MSY JFK LGA EWR SWF ORF OAK OSX OKC E Maui HI McAllen TX Medrord OR Melbourne FL Memphis TN Miami FL Milwaukee WI Minneapolis MN Mobile AL Moline IL Monterey CA Montgomery AL Muskegon MI My rde Beach SC Nashville TN New Haven CT New Orleans LA New York NY Kennedy New York NY La Guardia Newark NJ Newburgh Stewart Field NY Norfolk VA Oakland CA Oaxaca Mexico Odessa Midland TX Oklahoma City OK 2 13 Airlines amp Air Consolidators Sioux Falls SD South Bend IN Spokane WA Springfield IL Springfield MO St Louis MO Syracuse NY Tampa Bay FL Texarkana AR Toledo OH Traverse City MI Tucson AZ Tulsa OK Tuscaloosa AL Tyler TX Vail CO Waco TX Washington DC Dulles Washington DC National Wausau Stevens Point WI West Palm Beach FL Westchester County NY Wichita KS Wichita Falls TX Wilkes Barre PA Worcester MA There are literally hundreds of internati
12. and Windjammer Luxury This cruise is for the passenger who wants the best of everything Many ships will be smaller availing themselves to personalized service Most amenities will be included and the atmosphere elegant and conservative Dining will be formal Rates will be from 400 per person per day and above Examples of these cruise lines are Crystal Cunard and Seabourn 6 5 Cruises CRUISE ETIQUETTE Cruise life has its own etiquette and customs These may vary between luxury and mass market cruise lines It is best to familiarize the passenger with cruise etiquette Remember unfulfilled expectations can ruin a vacation Alcoholic Beverages Most cruise lines either forbid or frown upon alcoholic beverages being brought on board ship by the passengers In some cases the liquor will be confiscated and returned at the end of the cruise Wine and champagne is allowed on some lines for special occasions but a corkage fee may be charged Attire and Clothing The type of attire you will wear depends on the type of cruise line A budget or mass market cruise line will be more casual while a luxury line will be formal Shorts are generally not allowed in the dining room at dinner Shoes are required at all times There may be one or two formal nights Most other nights a sport coat and casual resort wear will be appropriate Baggage The cruise line will include baggage tags with the documents If the passenger has obtained an air add on
13. needs to make only one phone call to make all the arrangements for the trip This saves a lot of research time The package is put together by a tour operator who has chosen all the components of the tour to work together efficiently Good tour operators are experts in the destination they sell They will send their reservation agents on inspection trips to the properties they feature in order for them to obtain first hand knowledge They will use local expert tour guides so the client will feel at ease traveling to foreign destinations as they will know the customs and language of the countries being visited The travel agent is not able to have expertise in all destinations so having a good working relationship with several tour operators that they trust will make the agents job much easier Tour companies operate all over the world Some offer specialty tours where travelers may share a common interest e g a cooking tour to Italy or a bicycle trip through France These tours may be with a group or customized for the individual traveler Tour cost is less than if the travel agent booked the components separately as tour operators negotiate for lower rates and discounts with ground operators and airlines which are then passed on They receive special rates because of repeat business and the volume of sales they generate It is also much easier because the traveler prepays for the trip and therefore knows what the costs will be in advance ther
14. pricing as determined by Travel Agency for travel and travel related services booked through Travel Agency No commissions are charged or earned by Contractor General Public All travel will be quoted at full price and contractor will receive 20 of Net Travel Revenue OPTION 2 If ITA does the research and books travel for Personal travel by Contractor Contractor can book travel or travel related services for themselves at net wholesale rates No commissions are charged or earned by Contractor General Public All travel will be quoted at full price but contractor will receive 50 of Net Travel Revenue OPTION 3 ITA uses www pulaskiticketsandtours com to book personal travel Discount personal travel can be booked using your membership in Condominium Travel Club Find them under Personal Travel Benefits on the website Links allow the ITA to book travel at rates negotiated by Condo Travel Club for the convenience of the ITA and do not have commissions associated with them OPTION 4 Use the Instant Travel Site to book travel for your clients Commissions earned for travel booked through the Instant Travel Site are described in detail in the User Manual 1 19 Introduction 21 Net Travel Revenue is defined as a total commission amount received by Travel Agency from the travel supplier less refunds cancellations and commission collection fees Commission checks shall be issued when commissions earne
15. GGG SDF LBB MSN MHT MQT Gunnison CO Harlingen TX Harrisburg PA Hartford CT Honolulu HI Houston TX Hobby Houston TX Intercontl Huntsville AL Indianapolis IN Islip NY Jackson MS Jackson Hole WY Jacksonville FL Kalamazoo MI Kansas City MO Keene NH Key West FL Killeen TX Knoxville TN La Crosse WI Lafayette LA Lake Charles LA Lansing MI Laredo TX Las Vegas NV Lawton OK Lexington KY Lincoln NE Little Rock AR Longview TX Los Angeles CA Louisville KY Lubbock TX Madison WI Manchester NH Marquette MI 2 12 Airlines amp Air Consolidators OMA ONT SNA MCO OWB OXR PSP PNS PIA PHL PHX PIT PWM PDX RST ROC SME SLC SJT SAT SAN SFO SJC SJU SBP SBA SMX SRQ SEA SHV Omaha NE Ontario CA Orange County CA Orlando FL Owensboro KY Oxnard CA Palm Springs CA Pensacola FL Peoria Il Philadelphia PA Phoenix AZ Pittsburgh PA Portland ME Portland OR Providence RI Puerto Vallarta Mexico Raleigh Durham NC Reno NV Richmond VA Rochester MN Rochester NY Rockford IL Sacramento CA Salt Lake City UT San Angelo TX San Antonio TX San Diego CA San Francisco CA San Jose CA San Juan PR San Luis Obispo CA Santa Barbara CA Santa Maria CA Sarasota FL Seattle WA Shreveport LA CRP DEW DAY DEN DSM DET DTW DBQ DRO DUT ELP EUG EVV FAI FYV FLO FAT FLL RSW FSM VPS FWA GRR GRB GSP GSO Corpus Christi
16. Special Needs Some medical conditions require written doctor s permission to travel on the ship e g pregnancy travelers in wheel chairs those using oxygen and those with diabetes The medical facilities on board are designed for minor emergency situations only Some cruise ships are actually equipped with a dialysis machine Tendering Many of the new cruise ships are too large to enter smaller ports so a tender a small boat is used to ferry the passengers from the ship to the port Other reasons for a tender to be used may be shallow water or not enough docking space Passengers may be required to walk down stairs and across a gangway to the tender Handicapped passengers will be assisted 6 7 Cruises CRUISE RATES Cruise rates will depend on the type of cabin and its location on the ship Other factors that affect the price of a cruise are the length of the cruise destination and cruise line seasonal promotional and early booking discounts Some cruise lines offer discounts to passengers who have sailed on the cruise line before The brochure rate is similar to a rack rate for a hotel room This is a standard only Prices should always be quoted from the reservation department of the cruise line All prices quoted are per person based on double occupancy in the cabin Rates will be for cruise only and may not include port charges and taxes insurance air add on and transfers Many cruise lines that do not include gratuities al
17. able to make a reservation please forward all the information to Tickets amp Tours Use the Booking Form specific to the reservation you desire All travel documents will come to our office so we need to know who to contact when they arrive 8 Always be professional and courteous 9 Agent rates are at the discretion of the supplier and are based on availability FORMS OF PAYMENT Different forms of payment are acceptable for travel If the payment made is in a form other than a credit card the payment will have to be collected and forwarded to Tickets amp Tours Tickets amp Tours will then write an agency check for the payment and forward it to the travel supplier Tickets amp Tours has the account with the supplier not the ITA The following is a description of the forms of payment accepted by Tickets amp Tours from its ITAs and their clients Any other form of payment will need the approval of our New York office Check The ITA and your client may write a personal check payable in US funds to Pulaski Tickets amp Tours for travel reservations Tickets 82 Tours will not accept a second or third party check as payment When accepting checks by clients not well known to you it is best to get appropriate identification such as a copy of a valid driver s license or passport We will not to accept a check payment for travel within 2 weeks of departure as there is not enough time for funds to clear For returned checks the agent wil
18. airplane or ship separating compartments Bullet Trains High speed Japanese trains Cabana A small room near the beach or pool usually separated from the hotel s main building Cabin A room on a ship also called a stateroom Capacity Controlled A fare available for only a certain percentage of seats on a flight Carrier A company that transports passengers or freight on air sea or land Charter A plane ship bus or other form of transportation used for nonscheduled operations The verb to charter means to obtain the use of such transportation Check In The point at which clients must present tickets vouchers and so on at a hotel airport cruise terminal or tour operator s facility Check Out Formalities usually including payment associated with leaving a hotel motel resort and so on Checked Baggage Baggage carried in the cargo compartment of an airplane and not accessible to a passenger during the flight The passenger receives a receipt when the baggage is checked in Circle Trip A round trip journey in which there is an intermediate stopover between the origin and destination points Class of Service The interior of an aircraft is divided into sections each with a different level of service and amenities Common classes are first business and coach 8 8 References E CLIA Cruise Lines International Association An organization offering promotional materials training guides reference books and seminars on be
19. as an incentive to book particular travel arrangements Package A number of arrangements put together and sold at a single all inclusive price Parlor Car A railroad car and sometimes a motorcoach with individual swivel seats food and bar service Passport The basic official document issued by a person s own country necessary for travel to most foreign countries PNR Passenger name record The computer term for the automated client file POE Port of Embarkation Point to Point Refers to the fare construction principle of charging from one stopover point to another Port The left side of a ship when you are facing the bow Also the place where a ship docks 8 13 References AN Port Charges Charges levied by a port on each arriving or departing passenger Port charges are not typically included in the cruise price Porterage The handling of baggage at airports and hotels Usually included in the cost of a tour for a specified number of bags only Positioning Moving an aircraft ship bus or other transport vehicle to another location Promotional Fare A fare designed to attract passengers who would not otherwise travel Proof of Citizenship A document that establishes nationality to the satisfaction of a foreign government Such a document is necessary for obtaining a passport Pullman A sleeping car on a train Rack Rate The official posted rate for each hotel room Reception Agent A tour operator or travel agency that spec
20. between the station or origin and the station of destination of any flight Routing A list of consecutive legs in operational sequence between the station of origin and the station of destination of any flight RSD Release for Sale Date 2 22 Airlines amp Air Consolidators ARAN SAD Shared Airline Designator Scheduled Airline Flights A scheduled airline operates on advertised routes this may be several times a day and or several days a week The routes are fixed and each route is linked to a flight number SCR A multi volume set of documents which describe the protocols standards and implementation issues related to inter system communications for the airline and aeronautical communities Seat Plans Diagrams of the inside of an aircraft showing seat locations etc Sector Ona journey that includes one or more transit stops each part of that journey is known as a sector Short Haul A flight of less than 4 hours SISC Schedules Information Standards Committee SKD SKED SKEDS Schedule SLOT The scheduled time of arrival or departure available or allocated to an aircraft movement on a specific date at an airport SPC Scheduling Procedures Committee IATA SSIM Standard Schedules Information Manual IATA SSM Standard Schedules Message IATA Stacking Describes aircraft flying in large circles at two or more levels awaiting for permission to land Occurs at busy airports Standby Term used for a traveler who does n
21. can be customized The personal information and message can be omitted entirely 9 11 Instant Travel Site I have my own travel website now what do I do Plus other things you should know The majority of travel booked on your website is fulfilled by a 24 hour a day 7 day a week call center of expert reservation specialists Therefore the Instant Travel Site not only guarantees your website customers will receive experienced and courteous help whenever they need it it also helps you increase your sales by alleviating the administrative burden of fulfilling every reservation Any travel booked through your automated online booking engine is fulfilled by the call center This includes Air Car Hotel Cruises Vacations Custom Trip and Hot Deals Last Minute Deals The only exception to the above is for Condominium reservations Condominium reservations are fulfilled by Condominium Travel Club Inc the parent company of Pulaski Tickets 82 Tours For the Exclusive Vacations and Exclusive Cruises the fulfillment will be managed in one of two ways If you are entering your own custom travel specials on your website you will receive requests for more information about these specials It will be up to you to contact the customer make the reservation and fulfill the requirements necessary for the customer to travel If you are using the default cruise and vacation packages Pulaski Tickets amp Tours will manage the
22. correspond with names Lastly make sure the group if not escorted has the emergency contact numbers of the vendor and ourselves should any problems arise during the trip Commission checks are usually received from the vendor 3 4 weeks after travel has been completed and will be mailed to you at that time 7 5 Groups SNA AWN Re VD N oO 21 STEPS FOR A SUCCESSFUL GROUP Decide who will be in your group Decide what type of travel you will take Decide where when how long and the budget of the trip Decide how many and what type of rooms cabins seats you will block Call the vendor to block the space Request a fax e mail or written confirmation Order promotional materials Promote promote promote Collect the first deposit Have travelers fill out a form with all of their relevant information Promote promote promote Collect the second deposit Promote promote promote 13 Prepare final passenger list rooming list dining room table assignments if applicable and emergency contact numbers 14 Collect final payment 15 Receive documents and check for accuracy 16 Distribute documents 17 Have a great time 9 4 o GROUP RESERVATIONS SUMMARY Use our IATA 33530556 You will receive 50 of the commission You may be able to earn free or reduced rates for yourself and a companion The number of passengers that qualify for a group may vary by ve
23. coupon to present to the airline gate agent for each flight involving a separate aircraft Fly Drive A package that includes air transportation and the use of a rental car Forward At or near the front part as of a ship Frequent Flyer Program An airline program that allows travelers discounts upgrades or free tickets for traveling a number of miles on an airline Frequent Stay Program A program that awards discounts or upgrades to travelers who use a particular hotel chain frequently Galley A kitchen on a ship or a plane Gateway The city airport or area from which a flight or tour departs GMT Greenwich Mean Time The reference point for the world s time zones as measured from Greenwich England Gratuity A tip Optional payment for services as to a waiter or chambermaid Ground Time The time spent on the ground waiting for connecting flights Hospitality Suite A room or suite in a hotel used for entertaining during meetings or conventions Hotel Representative A person or company that represents a hotel accepting group and single reservations distributing literature and assisting in the hotel s promotion to the public Hovercraft A high speed boat that rides on a cushion of air over the waves Hub and Spoke The airline practice of using certain cities as connecting centers for feeder flights 8 11 References a Hydrofoil A high speed boat whose entire hull is raised clear of the water when moving and is supported
24. discounted rate that is available to some business travelers Identification may be required at time of rental Some rental car agencies do not pay commission on these rates Cars Agent This is a discounted rate given to a travel agent and is not available to the general public Identification in the form of a CLIA card will be required These like all other agent rates are based on availability and are at the discretion of the car rental company Discounts can vary between 10 and 50 and are non commissionable Membership Discounts or Negotiated Rates Members of some organizations such as Condo Travel Club AAA and AARP may be a given a discount These discounts vary from 5 30 Identification may be required at the pick up location or a special code entered online or given at time of rental Seniors government and the military may also be eligible for discounts Some of these rates are non commissionable Coupons There are many sources such as mail promotions and credit card companies for rental car discount coupons and they must be presented at the rental location to receive the discount When reserving a rental car the coupon or promotion code must be given This will be a code on the front or back of the coupon BOOKING CARS WARNING If you use any other method to book cars besides your Instant Travel Site tm you must send us a booking form and ask the travel supplier to send us a confirmation form or forward us an e
25. entire process What Happens When a Customer Makes a Reservation When a customer makes a reservation directly on your website they will receive a printable confirmation as well as an e mail confirmation Pulaski Tickets amp Tours will also receive confirmation of this booking The booking will be fulfilled by our call center or directly by a Pulaski Tickets amp Tours or Condominium Travel Club reservation agent For cancellations changes and other issues most bookings can be cancelled directly through your website You will most likely not have to be involved If any changes or issues occur with your customer s reservation they will be contacted via e Your website also comes equipped with a comprehensive Help section which provides your customers a wealth of information as well as all the contact numbers and help requests they will need 9 12 Online Sales Earn up to 5 of the net gross sales on completed online transactions Last Minute Deal purchases typically average 540 which equates to 27 per sale to the affiliate Offline Sales phone bookings Earn up to 3 of the net gross sales Hotels Online Sales Hot Rate Save Rate Inventory Earn up to 10 commission for online Hot Rate Save Rate bookings The average commission payment follows 30 days after checkout date Online Sales Preferred Rate Hotel Inventory Earn up to 7 commission for online Preferred Rate bookings The average commission payment f
26. of commercial sales of member lines services or the unauthorized use of CLIA S trademarks name logo or identification card will risk termination of CLIA membership see Conditions of Membership for further details 1 21 Introduction EA A Note to Renewing Cardholders All Cardholders who wish to renew their cards are required to complete and pass the exam for at least one CLIA training seminar or CLIA online training program prior to applying for their cards A passing letter must accompany all mailed applications Online renewals will be subject to exam pass verification prior to a card being issued Please note that cruise line destination or other travel supplier or association programs do not meet the ID Card renewal requirement Only CLIA approved seminars or online programs qualify CLIA reserves the right to amend the requirements to apply for an ID Card including continuing education requirements and proof of cruise sales production Any requirement changes will be communicated to current cardholders and member agencies via email and the Travel Agent Center at www cruising org CRUISE LINES INTERNATIONAL ASSOCIATION ID CARD rong CRUISE INDUSTRY TRAVEL AGENT John Agent Tickets and Tours Travel 4882 A North Jefferson Street Pulaski NY 13142 CLIA Agency ID No 33 53 0556 Signed by exec Dir of CUA Valid Thru 00 00 0 Back The bearer of this card is a bona fide seller of cruise vacations with an act
27. or Mexico or a golf tour of Ireland or England may entice them A family reunion may want to relax and socialize on a cruise Seniors who have always wanted to see Rome would be interested in an escorted tour of Italy Fraternities would enjoy the party atmosphere of Cancun The possibilities are endless A few are listed Cruises Escorted Tours Resort Stays Culinary Tours Wine Tours Barge Cruises Tour to the great Cathedrals of Europe Shopping Trips Trips to Disneyland Disney World Yacht Charter Ecological Tours rcheological Tours African Safari Bicycling Trips 9 9 9 9 9 8 59 59 o o o WHERE SHALL WE GO Now you have decided the type of travel for the group The next step is to decide when where and how long This will depend on the type of trip the interests age and income of the group If school age children or young adults are involved the dates will need to be during holiday or school vacations If it is a senior group they would be able to take advantage of an off season tour Some types of trips occur only during certain times of the year such as a skiing trip or an Alaskan cruise A group on a more restricted budget might need to limit the trip to a few days rather than a few weeks These decisions will be very important when promoting the trip Obviously a ski trip to Colorado in July would not work Caribbean cruises operate year round while a trip to Mexico in the summer might be too hot and humid fo
28. reservation Follow the guidelines in the appropriate section in this manual WARNING All vacation confirmations from travel suppliers consortiums or preferred suppliers must come to our New York office Complete a booking form and ask the travel supplier to send us a vacation confirmation form or forward us an e mailed confirmation notification We will send all confirmations from supplier back to you and you will receive the proper credit for your work You will not receive credit for your work unless you send us a booking form Failure to follow this procedure may result in a loss of commissions 1 12 Introduction TRAVEL INDUSTRY PRICING There are three methods of pricing in the travel industry 1 Retail Rates 2 Wholesale Rates and 3 Travel Agent Rates It is important to understand the different rates to decide which is appropriate for you and your clients Retail Rates These are the rates most used in the industry These are sold to the public by travel agents and suppliers They are sometimes referred as regular rates or commissionable rates and can be purchased by anyone The travel suppliers set retail rates Commissions to travel agencies are built into the price These prices do not vary whether they are sold directly to the public by travel agencies or by the supplier directly Commissions are paid as a way of compensating the agencies for their time and effort in selling the product Commission rates are gener
29. some passengers to deplane and others to enplane For example Reno RNO to Los Angeles LAX with an en route stop in San Francisco SFO Connection A connection will make one or more stops between departure and arrival city and require the passenger to change planes Many airlines use hub cities for their connecting flights These flights are the least convenient and the most time consuming For example Portland PDX to Denver DEN change planes and then on to Chicago O Hare ORD AIRLINE CARRIERS Most airlines fall into four categories major national or domestic and regional and charter A major airline will fly long distance and international routes Examples of major airlines are United Airlines Delta Airlines Lufthansa and Air Canada A national or domestic airline will usually fly only within the U S and fly short haul and long haul flights Examples of national or domestic carriers are Southwest Airlines Frontier Airlines and Jet Blue A regional commuter airline will fly only short distances They will usually fly smaller planes and may fly into smaller regional airports Many of these airlines have agreements with major and national airlines to service their short haul flights Examples of regional airlines are Comair and American Eagle A charter flight often operates only during peak times services cities where there is no scheduled air service or by tour companies to provide service to certain popular
30. they a past passenger Cruise lines often give discounts to past passengers Do they have any discount coupons Read the restrictions Are they celebrating anything Birthday Anniversary Do they have any special needs or requests Are they US citizens Need proper immigration documentation Passport photo ID Certified copy of the birth certificate DOCUMENTING THE RESERVATION Get the reservationists name Booking number Cruise line ship Date of sailing Itinerary Category cabin assignment or guarantee Cost breakdown Cruise rate Port charges sometimes called non commissionable charges Air rate Transfer cost usually included with air rate 3rd 4th passenger rate if applicable Insurance Commission Deposit amount and due date Final payment amount and due date Dining requests Cancellation policy Have them send a fax confirmation to our office 315 298 3901 and also a fax or e mail confirmation to yourself 6 10 Cruises a SCRIPT Hi This is from Tickets and Tours I would like to make a reservation Obtain a rate for the name of ship sailing on date __ _ My client would like an inside outside cabin There will be of passengers in the cabin My client would like a cabin near or a guarantee if available I would like of cabins They will will not need air from city My clients would like the first second seating for dining Their names are
31. they do not have an agent rate you may book the regular rate or try another supplier Please keep in mind that agent rates are going to be more readily available during off peak and shoulder seasons than during peak season Peak season is the most popular time to travel and is most often directly related to weather holidays and school vacations The following is a guideline to request agent rates directly from the supplier Please keep in mind that agent rates are offered at the discretion of the travel supplier 1 For personal travel use special negotiated rate links and meta search links on www pulaskiticketsandtours com or go to www cruising org to check their discounted rates for agents 2 Go to your preferred suppliers or consortiums and check their rates They may have a better rate for the type of travel you want then the supplier because many times they negotiate a preferred rate You will get the better rate and still get commissions to offset the cost of your travel 3 Call the travel supplier directly and introduce yourself as an agent of Tickets amp Tours You must request the agent rate 4 Always supply the agency information to the travel supplier name address telephone number and IATA number It is best if you call well in advance although some last minute rates may be available MM 6 Have alternate dates ships or destinations if your first request is not available 1 14 Introduction 7 If you are
32. to take domestic flights in one country i e USA The tickets have to be bought in conjunction with an international air ticket and must be bought outside the country they will be used in W As part of a fare type indicates a weekend fare 2 27 Airlines amp Air Consolidators AN Weekend Either three days Friday Saturday Sunday or just Saturday Sunday In the fare basis the letter W indicates a weekend departure Within Mileage Confirmation from the airline that a complex itinerary can be completed paying the published fare to the furthest point of the itinerary See Maximum Permitted Mileage X As part of a fare type indicates a Midweek Fare Y Indicates the fare type Economy Class 2 28 Airlines amp Air Consolidators CHAPTER 3 CARS Ei A o II IN ee Oo ae eee 3 2 Car Type eri ARS A AA 3 2 International Rentals tdi d UPS d AO iii 3 3 Rites a eeen e EE E E E a E E A E E EE 3 4 jns 49 MNTRDUEDEIPRMDC OPEP 3 5 Client Information Needed sionistas cas 3 6 Documenting the Reservation astra adidas aida 3 7 DOS TTE 3 8 Website and Phone Directory A A RIA A A 3 9 3 1 Cars CAR RENTALS Car rentals can provide additional commission to airline hotel tour and sometimes cruise reservations Cars can be rented not only at airports but also at off site downtown or suburban locations Also cars can be rented in one city and dropped off in another sometimes for a fee making the car reservation more adapt
33. wives partners who want to fly on the same flight as the business traveler Documentary evidence bas to be presented Partner Fares are also known as Partner Fares SS As part of a fare type indicates a Supersaver fare SU Ona fares table this indicates that the traveler must stay over a Saturday night at his destination This is also known as the Sunday Rule Sunday Rule Indicates that the traveler must stay over a Saturday night at his destination Many discounted fares have this rule and is indicated on the fares table as SU SX As part of the fare type indicates a Superpex fare TPM Ticket Point Mileage the actual distance between two airports U Ona ticket indicates it is for a shuttle service and no reservation is required Upgrade Term used when a traveler wants to change the type of air ticket hotel room or hired rented car for something better or in the case of air tickets for a better cabin class or for more flexibility on a ticket V Ticket indicates the fare type Economy Class Discounted Valid An air ticket can only be used for a fixed length of time After some time one year for full fare scheduled air tickets the ticket is no longer valid Some tickets are valid for one month or six months depending on the fare paid Validity Each air ticket air fare is valid for a fixed length of time Some fares have minimum and maximum stay rules Visit Fares Discounted economy tickets designed for travelers who want
34. 00 327 7030 800 333 7300 800 421 1700 800 285 1835 800 327 6700 800 929 9595 800 722 9955 800 258 7245 800 423 2791 800 556 7450 800 434 1232 800 225 2520 800 327 9501 800 327 5782 800 481 3470 800 437 3111 800 437 4111 800 325 0010 800 462 6782 800 662 6782 888 851 8133 800 446 6620 800 528 6273 800 348 8287 800 511 1333 800 633 7972 800 394 8630 6 12 Cruises Cruise Line Freighter World Cruises Holland America Line Individual Groups Hudson River Cruises M S C Cruises Nabila Nile Cruises Nekton Diving Cruises Norwegian Coastal Cruises Bergen Line Norwegian Cruise Line Oceania Cruises Orient Lines P amp O Cruises Princess Cruises Individual Groups Alaska Quark Expeditions Regent Seven Seas Cruises Red and White Fleet Ferry Services Riverbarge Excursions Royal Caribbean Cruises Individual Groups Seabourn Cruise Line Silversea Cruises Society Expeditions Star Clippers Swan Hellenic Cruises Uniworld River Cruises Victoria Clipper Viking River Cruises Washington State Ferries Windjammer Barefoot Cruises Windstar Cruises World Explorer Cruises Host Phone Number 800 531 7774 800 426 2327 800 522 3399 800 843 7472 800 666 9333 800 443 6453 800 899 6753 800 323 7436 800 327 7030 800 531 5619 800 333 7300 800 340 7674 800 421 0522 800 421 1700 800 421 5522 800 356 5699 800 285 1835 800 229 2784 800 462 2743 800 327 6700 800 722 5476 800 929 9595 800 722 9955 800 548 86
35. 100 per person to secure the blocked space usually about 30 days after the reservation is made This is a good faith deposit from the passenger to confirm their space We suggest you double that amount this ensures twice the number of confirmed space and allows you more time to further promote the group Often others will hear about the trip from friends and ask if there is space available for them Of course there is The second deposit is made a few weeks later and is usually larger amount Some vendors require a good faith deposit for a specific amount instead of the per person deposit Final payments are usually required 60 90 days before departure passenger and rooming lists are required at this time Penalties for changes and cancellations are more restrictive and severe now ALWAYS OFFER TRAVEL INSURANCE Deposits or final payments must be made to Tickets and Tours according to our payment policies as stated in Chapter 1 page 13 Documents are normally sent 30 60 days prior to departure As the group agent you are responsible that all documents are accurate Check over them carefully before distributing them to the travel if there is an error there may be a charge to have the documents reissued Ensure you have the correct Name spelling and gender of the passengers Dates Itinerary That all elements are included transfers sightseeing etc The accommodations are correct 9 9 Air tickets if applicable
36. 6 14 Cruise Reservation PO us exa d ena AR UP ER Pp a A RI AAA 6 15 6 1 Cruises THE POPULARITY OF CRUISING Cruise vacations have become very popular A traveler can explore the world and cruise to destinations including the Caribbean South America Hawaii South Pacific Alaska Europe and the Rivers of the world Cruises have many advantages over other types of travel Below are just a few Hassle Free Once you are on board virtually everything is taken care of No need to find restaurants clubs entertainment a quiet place to relax no car rentals needed or a hotel to find Everything you need is on the cruise ship A Floating Resort A cruise ship is a floating resort with all the amenities of the finest hotels spas fitness centers swimming pools whirlpools room service etc Convenience Unpack only once and see exotic ports of call No trains buses or planes to travel from one destination to another Interests for all ages Cruise ships offer a variety of activities to suit all ages and interests Children have their own playroom and cruise counselors Parents can relax knowing their children are safe and having a great time Teenagers are offered 24 hour pizza and ice cream bars on many ships There are teen clubs movies and discos for ample time to meet other teens Adults are offered shopping tours of the ship seminars on destinations casinos games arts and crafts or just a place in the sun to read Some ships eve
37. 69 800 442 0551 877 800 7926 800 733 7820 800 888 2535 877 668 4546 206 464 6400 800 327 2601 800 258 7245 800 854 3835 6 13 Cruises 21 INTERNET DIRECTORY lt EGISTRY CRUISE LINE ADDRESS BOOK REGISTRY America West Stearabo Costa cC Tue 2 E ie g 3 1 B TERRE f Cosa r taloruises co avelarents co J B Holland America vw Norwegian www 6 j B Ho Orient Cruise Lines wwworientlinescor Princess Ro a e f D E i 8 B 7 3 i B z M C Cruises Thsceruisesarentco ps cora windstarcruises corn Yachts of Seabourn wwwrseabourn cora Cruise Lines i Caribbean Celeb cr isingpower corn 1 E z ct 3 a a e T 5 a 5 TALL PL ld 6 14 Cruises USERNAME PASSWORD 33530556 travel A CRUISE RESERVATION FORM ATE EMBER GENT NAME DDRESS STATE ZIP e HONE HOME MAIL LIENT S NAME Citizen Y es Mo Birth Date ompanion DENEN ther Traveler NM AAA ADDRESS ITY STATE IP CRUISE INFORMATION BOOKINGR SSCS re Post Package Dining Preference FirstiSecond Special Occasion n ruise Line Reservationist OST INF ORMATION Cruise Only Price 4 person rae 1L Pottaxes T T other Taxes LLL Insurance L Aram on a
38. 90 6367 Homeric Greece Egypt Morocco Portugal 800 223 5570 Turkey J amp O Air Air by Asia Europe S Pacific 800 877 8111 619 282 4164 New Frontiers Picasso Travel Skylink Trans Am Air Tickets Airplan Inc Centrav Inc C 8 H Intl Solar Tours Latin America Pleasant Middle East Africa W Europe Tahiti Worldwide Worldwide C 8 S America S Pacific Asia Europe Mexico intra Europe intra Asia Europe Middle East amp Africa Worldwide Worldwide Asia Europe S Pacific C amp S America Caribbean Mexico C amp S America 2 10 800 366 6387 800 742 2776 800 247 6659 800 822 7600 800 207 7300 800 866 7526 800 874 2033 800 289 1628 800 388 7652 Airlines amp Air Consolidators 650 579 7387 323 655 4393 888 656 3232 310 647 2854 412 257 8421 800 255 6138 415 956 2565 202 452 0905 INTERNET BOOKING SITES FOR AIR CONSOLIDATORS CONSOLIDATOR WEBSITE 800 FAX CENTRAV 800 255 6138 CONSOLIDATOR SHOPPER www consolidarorshoppercom GTT 972 490 6307 C amp H INTERNATIONAL 415 956 2565 FARE PRO 800 761 8107 DEW TOURS Po 800 527 2589 972 386 3802 PICASSO 800 742 2776 650 579 7387 eet wwwjaxfeccom AIR BY PLEASANT www airbypleasant com 800 877 8111 619 282 4164 AIR TICKETS 800 207 7300 212 557 3282 TRANSAM 800 822 7600 888 656 3232 UNIPAC VIAJES 800 892 2586 503 526 1240 APC Fwenwape consolidarors com AVIATION INDUSTRY CODES The followi
39. Airline Designator Flight Number is operational on any one leg but a leg may have multiple non operational El Also known as Starburst W or Y flights GDS Global Distribution Systems Holding Bay Area of the airport where planes are held until they have permission to take off Hypothetical Fare Construction Points Airline term to describe points i e airport included in an itinerary in order to construct a lower fare Also known as fictitious construction points IATA International Air Transport Association body that regulates many of the world s scheduled airlines ICAO International Civil Aviation Organization Identifier A character or group of characters used to identify or name an item of data and possibly to indicate certain properties of that data Indirect Route Principle Airline term used to describe the general rule allowing passengers paying full fares on IATA airlines to deviate from the direct route between any two points without extra payment as long as the maximum permitted mileage for the route listed in the tariff Infant A child normally under the age of two Intermediate Stop When the plane lands at airports between the departure city and the arrival city The traveler does not usually have to change planes International Flight Describes a flight which takes off from one country and then lands in another The term is used to separate International Flights and Domestic Flights Amsterdam Netherlands to Athens Greece
40. CHAPTER 1 INTRODUCTION AAA AN A AI 1 2 What is Tickets amp Tours oem eiu e eh dr REA EAE ER S RS a 1 2 Benefits of Affiliation Ce so cebra deme dus 1 2 Travel DS E o ao 1 3 Tickets amp Tours Directory roda Gade n p eR E xe odes S A C 1 4 Yo r A A A TD PME 1 5 Website Registration Instructions leeeeeee o 1 5 Travel Booking Options lssseeeeeeeee ete teenies 1 5 Travel Booking Procedures llle eee 1 6 Booking Form A host ev cheek ted m Nod cbse ts ee saeueesaee tte oe 1 9 Travel Consortiums Xena tese e eGo Cr aus nes oho ent ete eee bee 1 10 Preferred Suppliers AA A 1 11 Travel Industry Pricing soto elote te 1 13 Personal Travel and Agent Rates codos eh eR aA es RETE a A teed 1 14 Forms of Payment s ote Spgs vk A de aw de A 1 15 Credit Card Authorization Form Suas esi te ane eee eae bes PRA E ead 1 16 Document Delivery A AN 1 17 Tickets amp OESOTO en a 1 18 How Commissions are Determined c exactes ce those AR 1 19 Commission Check Statement oon hat eor oO cda 1 20 Cruise lines International ASSOCIATION ERE E PP UE 1 20 Cruise lines International Association ID Card ooooooooooomomoom o 1 22 This manual contains industry and company specific material The information contained herein is for the use of Condominium Travel Club Diamond members only and may contain confidential and or privileged material Any review retransmission dissemination or other use of or taking of any action in reliance upon this in
41. Co 800 338 2160 800 826 4919 800 327 2996 5 11 Tours Company AAT Kings Australian Abercrombie amp Kent Air Jamaica Vacations American Fly Away Vacations American Travel Apple Vacations ATA Vacations Backroads Big Five Tours Brendan Tours Brennan Tours Brewster Tours China Travel Service CIE Tours City Escapes Club Med Collette Tours Contiki Holidays Delta Vacations DER Travel Services Globus amp Cosmos Goway Vacations Golf Destinations GoGo Worldwide Vacations Happy Vacations Holland America Westours Homeric Tours Hyatt Vacations Insight Intrav Isram World of Travel Japan amp Orient Tours Lindblad Expeditions Maupintour Mayflower Tours Micato Safaris Overseas Adventure Travel Pacific Delight Tours TOUR DIRECTORY Destination s Australia Worldwide Jamaica Caribbean US Caribbean Latin America Europe E amp C Europe Russia Poland Caribbean Hawaii Mexico Caribbean Mexico US Bicycle Tours US Europe Worldwide Worldwide Canada Western US Mexico Canada China Great Britain Ireland Us City Packages Sporting Events Worldwide All Inclusive Resorts Worldwide Escorted Worldwide Ages 18 35 Worldwide Worldwide Worldwide Asia Australia New Zealand S Pacific Worldwide Golf Worldwide Hawaii Caribbean Fiji Alaska Canada New England Israel Turkey Greece Spain Morocco Hyatt Hotel Resort Packages Egypt Israel Middle East Europe Worldwide Middle East Orie
42. In the travel industry there are organizations called consortiums Consortiums are companies that bundle travel suppliers and other items beneficial to travel agencies Consortiums then turn around and sell memberships to travel agencies The travel agencies in return receive the benefits the consortium has to offer Usually the benefits include higher negotiated commissions The travel suppliers under the consortium umbrella are called preferred suppliers The travel agency receives the benefit of higher commissions due to the high volume the consortium can give to the supplier VACATION COM is the consortium to which Tickets amp Tours currently belongs Vacation com is a subsidiary of Amadeus Global Travel Distribution and is a network of approximately 6 000 travel agencies across North America It is a nationally branded technology driven travel agency marketing organization Vacation com focuses on building meaningful preferred supplier relationships to the ultimate benefit of its member agencies and their clients As an ITA of Tickets amp Tours you can use many of the resources provided by Vacation com through our membership AGENTNET To access everything Vacation com has to offer you will need a password for Agentnet set up through our New York office Simply call or e mail us and we will take care of it for you Agentnet is a portal to a world of information and resources provided by Vacation com and it s parent company Ama
43. Instant Travel Site for client bookings Go to Vacation com and log into Agentnet to find preferred hotel and accommodationn information and their commission rates Go to ccraonelink com and register for a user name and password Book on their website to get special negotiated rates and commissions Go to gogowwv com and register for a user name and password Login to find hotel packages and rates For personal travel use special negotiated rate links from Condo Travel Club and meta search links under Personal Travel Benfefits on www pulaskiticketsandtours com or go to www cruising org for their special discounted hotel rates for agents Call the provider directly for a rate Typically the best deals are online but there may be special rates for callers especially at the last minute Book accommodations for clients yourself and earn 5096 of Net Travel Revenue or rate amount described on your Instant Travel Site Most hotel reservation need a valid credit card to guarantee the room or require a one night s deposit usually refundable if canceled within the appropriate time period Hotel rooms booked individually not through a tour company are usually paid at time of checkout Advise clients if possible to pay with same credit card with which they held the reservation Room descriptions and views can be very misleading If you have a specific request call and make sure that request can be filled Do not just go by t
44. LIA offers a card to all agents who are associated with an Agency that is affiliated with CLIA provided that proper documentation and an application fee is submitted to CLIA Tickets amp Tours is affiliated with CLIA At time of this publication CLIA had 19 member cruise lines that represent over 95 of the North American cruise industry The official CLIA Photo ID card is the preferred or required travel agent credential requested by CLIA s member cruise lines for FAMS and reduced rate travel requests and is also recognized by hotel car tour and air travel industry partners for industry courtesies Additional requirements and or restrictions may apply Please inquire directly with the cruise line or supplier q Dy Ly q Ly for details PERSONAL TRAVEL AND AGENT RATES Travel Agents have many resources tools and opportunities at their disposal and pay no overrides commissions or fees to third parties if they understand the travel industry You can use all the resources and opportunities available to you as an ITA for personal travel Use all of the special negotiated rates available to you on our website or book travel and request a travel agent rate directly from a travel supplier Requesting a travel agent rate is very similar to requesting a rate for any other reservation except it is available only to travel agents and companions You will ask if they have a travel agent rate for the dates and type of travel that you are seeking If
45. MED 200 259 2635 CPE ATI E LE BURE 800 413 1000 8 3 FUE LIMES ARAN AL CRUISES 200 327 5501 CARHIv AL GROUPS 200 327 6782 800 437 3111 800 833 7300 e I m e je e ajoa a References Host FREQUENTLY USED WEBSITES TOPE URL African Travel Australia Tourism www australia com A LEGGI LHCGU Q O OG GGGG ddULUUGUGILi eCLe Ooe6oOX China National Towism hwwwentoor City Guides www d tysearch com Cruise Critic amp Cruise hfo www cruisecritic com Curacao Tourism www curacao tourism com Currency Converter www oand a com Drectory of Travel Resources www po ati vespace com Disability Access Travel www access a ble com Dog Friend www do gfrie ndly com Egyptian Tourism www egy pttourism org European Travel Commission www visteurope com Florida Tourism www flausa com Fereign Lanquages www travian g com languages German Tourism www cometo germ any com Hawaii Tourism www qohawaii com Honq Kong Tourism www discoverh ongkong com katy Tourism www italiantourism com Jamaica Tourism www vid tiamaica com Japan Tourism srw ito gp Korean Tourism www english tour2kores com Perle gastourimn com Long Term Parking rr lon gter mp arking corn See A 8 4 References FREQUENTLY USED WEBSITES TIP URL AA Ee 5 _________ ___Q gt o o ___ Official Travel ndustry Directo Orlando Tourism HON VENA ___x_RRTKn ee Roug
46. Rica Lan Chile Airline Lufthansa German Airways Mesa Air Lines Mexicana Airlines Northwest Airlines Philippine Airlines Qantas Airways Singapore Airlines Southwest Airlines Spirit Airlines Swiss Taca International Airlines Thai Airways International United Airlines USAirways Varig Airlines Virgin Atlantic Airways World Airways AIRLINE INTERNET DIRECTORY 800 223 6537 800 333 0276 800 237 6639 800 247 2262 800 237 2747 800 262 1234 800 247 8726 800 426 0333 800 223 5730 800 262 0910 800 367 5250 800 433 7300 888 437 7718 800 284 2622 800 222 4262 800 247 9297 800 538 2942 310 615 1113 800 422 9626 800 525 0280 800 221 1212 800 223 6700 800 525 3663 800 777 5553 800 438 5000 800 225 2272 800 735 5526 800 645 3880 800 637 2247 800 531 7921 800 225 2525 800 435 9725 800 227 4500 800 742 3133 800 435 9792 800 772 7117 877 359 7947 800 535 8780 800 426 5204 800 241 6522 800 428 4322 800 468 2744 800 862 8621 800 274 3601 2 15 www aerlingus com www aerolineas com ar www aeromexico com www aircanada ca www airfrance com www airnewzealand com www airtran com www alaska air com www alitalia com www fly ana com www alohaairlines org Www aa com us flyasiana com www avianca com www bahamasair com www britishairways com www bwee com www cathay usa com www caymanairways com www continental com www delt
47. T 4 4 ghe APP 4 5 Dooling Hotels 4 7 Client Information Needed ies E aed o RR ddr ARA 4 8 Documenting the Reservation RTT T m 4 8 SOHDE xod C EERPREIEHERERERP e Ada dr s 4 9 COTS co C H 4 10 Preferred Suppliers A C m 4 10 Hotel Resort and Spa Directory uis AAA dh Dec acce Wa Ropa ra dicc e 4 11 4 1 Hotels 21 HOTELS Hotels are an essential part of most travel plans There are many types of accommodations available and it is necessary to find the type of accommodations that best fit your client needs and is within their price range People have certain expectations of a trip whether it is for business or pleasure The more you know what these expectations are the better you will be able to meet them All reservations can be made on your website at www pulaskiticketsandtours com by calling our New York office calling the vendor directly or using one of our preferred suppliers To earn maximum commissions and book your client s entire hotel needs go to your Instant Travel Site once you login to our website or our consortium Vacation com and their preferred suppliers like CCRA They will collect and track the commissions for you Less commission will be earned if you call our New York office and have our in house agents make the reservation For personal travel you can use links to special negotiated rates and meta site search eng
48. This market is aimed at the general public and gives a cruising experience to those people on a limited budget Rates will range from 60 100 per person per day Most of the ships are smaller and older These cruise lines will buy ships from other cruise lines and have them refurbished Mass Market This market is also aimed at the general public but has newer and larger ships holding from 700 3500 passengers The amenities give the general public a sense of relaxation fun and refinement There may be formal nights but passengers are not required to dress in formal wear There will be activities on board Rates will range from 100 250 per person per day Examples of Mass Market cruise lines are Carnival Princess Royal Caribbean and Norwegian Cruise Lines Premium Passengers on these ships want an up scale cruise without paying the luxury price The decor may be more conservative Some of these ships may be classified as yachts Rates will be 200 or more per person per day Examples are Celebrity and Holland America Niche and Adventure These special interest cruises appeal to people who have cruised frequently and want a little more They may include expedition type cruises river cruises and sailing vessels Some of cruise lines in this market will include the extras not included in the previous markets such as alcoholic beverages gratuities and shore excursions Per person daily rates will be from 250 Examples are Windstar Viking River Cruises
49. UP NAME GROUP LEADER DEPARTURE DATE ADDRESS CITY STATE HONE PASSENGER Emergency Date of Birth Citizenship NAME Contact Name Country as it appears on ID include title and Phone OO Nj 0 On BPG Nh gt al Special Name Occasion Date Occasions 7 11 Groups Host 7 12 Groups CHAPTER 8 REFERENCES Frequently Used Toll Free Numbers sarral ORTU RECORDAR Re dad an 8 2 Frequently Used Websites sicario Ed e Vat bdo caca eee 8 4 Agent Workshops and SenmbbbiiESaeee vio da on d OF o e CU Flor CIC prep e Ud i Vc RO S Rs 8 6 Tour Vendors and Destinations x wed acre Gee es ete a RU OR RAE CE ad da 8 6 QUI A A LT 8 7 8 1 References FREQUENTLY USED TOLL FREE NUMBERS US US ARWAYS WTERIATDNAL 800 622 1015 8 2 References CARS S00 24 3687 a00 527 0707 Hb TELE Wi BEST ESTER 500 334 7234 800 228 5050 00 252 466 00 225 5 150 00 22 7466 500 222 9733 00 553 2666 C CLARIDM C COMFORT Hi DAYS Aid DT DOUBLETREE C ECONO LODGE 3 EMBASSY SUITES 00 362 27 7m R HARRAHS n pgr 247 Rv REDRDOFIMME 800 843 7668 ca ea Tm Ojos por m ao E a m m I a o m r vi dl Host FREQUENTLY USED TOLL FREE NUMBERS CLUB
50. VACATION COM Call suppliers to book not Vacation com www vacation com 1 800 843 0733 PREFERRED SUPPLIERS GOGO Worldwide Vacations Call or book online www gogowwv com 1 800 966 6222 CCRA Book online ONLY www ccraonelink com 1 877 CCRA 006 Pulaskiticketsandtours com Book online through your Instant Travel Site 1 877 453 8458 TICKETS amp TOURS Call to book 1 877 453 8458 4 10 Hotels HOTEL RESORTS AND SPA DIRECTORY A worldwide directory of Luxury Hotels Spa Hotels Boutique Hotels All Suite or Extended Stay Hotels is available on CD from CCRA one of our preferred suppliers for only 5 00 at time of the printing CD will list special negotiated rates at over 13 000 properties To order call 1 800 533 8883 or email info ccraonline com Identify yourself as an ITA of Tickets 82 Tours Adam s Mark Hotels Amalia Hotels of Greece AmericInn AmeriSuites Ashford Dromoland Castles Aston Hotels amp Resorts ResortQuest Town amp Country Americas Best Inns amp Suites Best Western International Baymont Inns Fairmont Hotels Choice Hotels Clarion Carriage House Club Med Coast Hotels Comfort Inns amp Suites Conrad International Country Inns Courtyard By Marriott Crowne Plaza Days Inns Delta Hotels amp Resorts Disney Resorts DIVI Resorts Doral Hotels amp Resorts Doubletree Hotels Guest Suites Drury Inns Econo Lodge Embassy Suites Fairfield Inn by Marriott Family Inns of America Four Point
51. VERY Tickets amp Tours is the company that has the accounts with the travel suppliers not the ITA The supplier will produce documents Since Tickets amp Tours has all the established accounts and credentials documents will be sent directly to our office in New York and not to the ITA or traveler Tickets 82 Tours uses the following procedures to deliver travel documents 1 Documents that may be delivered are airline tickets cruise documents hotel vouchers invoices etc These documents are necessary for travel and are refundable only to the extent of the travel supplier s restrictions It is the ITA who is responsible to notify Tickets amp Tours as to how these documents are to be picked up delivered or forwarded to the client If the invoice or document is something that can be faxed and the ITA or client has a fax machine we can fax it if requested Documents can be sent via U S Mail or Express Mail If the ITA chooses to have the document sent by Express Mail the ITA is responsible for the expense If regular mail is requested Tickets amp Tours will pay for the postage expense However the ITA assumes the responsibility for the documents Please Note Regular U S Mail is not a traceable_method of delivery If you decide to have us mail travel documents always call to verify that you have received them What happens if tickets are lost in the mail When tickets are lost in the mail or otherwise the airlines may o
52. Washington DC and they want sleeping accommodations they would purchase 2 economy coach seats plus one sleeping room The following are some of the different kinds of fares available Auto Train There is a charge for the vehicle plus each passenger plus sleeping accommodations optional Excursion Fares These are fares that are discounted to passengers who are willing to travel during off peak hours or days Passenger Type Discounts These are fares that made available to groups military seniors students and children Not all discounts are available on all routes or with all rail companies Point To Point These fares are one way fares from one destination to another They are usually not discounted except for children Promotional These are fares used to promote rail travel They may be limited to certain times of the year and within certain areas RAIL TICKETING Amtrak tickets may be purchased through Tickets and Tours or directly from Amtrak either by phone or on their website but are non commissionable Rail passes for European trains may be purchased online at the Rail Europe website commissionable by phoning them directly or through some tour companies and rail passes for the U K can be purchased at the Britrail com website Some trains may require seat reservations that are an extra charge In Europe there are high speed trains that have additional surcharges It is very important to check your rail ticket and m
53. a com www elal co il www japanair com www klm com www koreanair com www grupotaca com www lanchile com www lufthansa com www mesa air com Www mexicana com WWW nwa com www philippineair com WWwW qantas com www singaporeair com www southwest com www spiritair com Www swiss com www grupotaca com www thaiair com www united com Www usairways com www varig com br english www virgin atlantic com www worldair com Airlines amp Air Consolidators AIR TRAVEL GLOSSARY OF GENERAL TERMS 2 Letter Codes Two Letter Codes To simplify communication in the airline world IATA International Air Traffic Association has designated all scheduled airlines with two letter codes These are used in reservations tickets timetables and fare tables 3 Letter Codes Three Letter Codes There are many airports in the world with similar names so IATA uses three letter does for airports and cities For example the three letter code for Amsterdam Netherlands is AMS Caracas Venezuela is CCS and Hong Kong is HKG ABC Advance Booking Charter A charter that requires a minimum advance booking period ABP Able Bodied Passenger May be selected to sit near the emergency exit on an aircraft Accompanied Unaccompanied Baggage Accompanied baggage is carried in the same vehicle as the passenger and may be checked or unchecked Unaccompanied baggage is carried separately as cargo ACFI EQT Aircraft Type ACI Airports Council International Ad Hoc Sc
54. a travel agency uses because they offer a superior product have good customer service or pay a higher commission than others Usually higher commissions are paid because the agency has reached a goal in sales of that particular vendors product during a year Using a preferred supplier is to everyone s benefit The agents get to know the product of the supplier and can develop a trusting relationship with a supplier s representative There are many travel suppliers and it is impossible to become familiar with all of them To develop a good working relationship with a few suppliers makes the travel agent s job much easier All ITAs are recommended to use our preferred suppliers but ITAs are also free to use others A list of our preferred suppliers is available on the vacation com website GOGO WORLDWIDE VACATIONS GOGO Worldwide Vacations is one of Tickets amp Tours preferred suppliers Commissions vary depending on the travel vendor GOGO will advise you of the commission at time of booking Why does Tickets amp Tours recommend GOGO The leader in wholesale leisure travel Their value and amenity packed vacation packages which include accommodations air ground transfers and tour add on options make them the industry leader and a top producer to more than 200 of the most popular leisure destinations worldwide Sell exclusively to travel agents For 53 years GOGO Worldwide Vacations has served travel agents exclusively Their
55. able to your client s plans Most cars rented in the U S and Canada have an automatic transmission and air conditioning A manual transmission is standard internationally All reservations can be made on our website at www pulaskiticketsandtours com by calling our New York office calling the vendor directly or by using one of our preferred suppliers To earn maximum commissions and book your client s entire car rental needs go to your Instant Travel Site once you login to our website or our consortium Vacation com and their preferred suppliers Fewer commissions will be earned if you call our New York office and have our in house agents make the reservation For personal travel you can use links to special negotiated rates and meta site search engines provided by Condo Travel Club under Personal Travel Benefits on the website Meta sites like sidestep scour dozens of sites for the best price If you are a CLIA cardholder look on www cruising org for their special agent negotiated rates You can also go directly to the provider sites listed in this chapter CAR TYPES There are many different types of cars to rent Sizes and types will vary from one car rental agency to another and also internationally Included in this section are examples of fleet guides depicting car types and sizes Models may even vary within a rental company Available cars may be models similar to the car type as stated by the reservationist and particu
56. ake sure you sit in the correct rail car During the course of a trip some rail cars will be off loaded transferred to another train and added to the train If you are on the incorrect rail car you may end up in the wrong destination Baggage may be checked at the station or on the train directly Each passenger is usually allowed two checked bags There are overhead compartments for carry on bags Over sized and odd shaped baggage may be subject to additional charges 5 16 Tours RAIL DIRECTORY Rail or Tour Company Phone Number Abercrombie and Kent Royal Scotsman 800 554 7016 Alaska Railroad Scenic Rail Tours 800 544 0552 American Orient Express Amtrak BritRail Durango and Silverton Narrow Gauge Grand Canyon Railway Japan Railways Group Mexico Adventures Mount Washington Napa Valley Wine Train Orient Express Princess Rail Tours Rail Europe Rocky Mountain Railtours Sierra Madre Express Trains Unlimited Tours VIA Rail Canada 800 320 4206 800 872 7245 866 274 8724 800 621 1222 800 843 8724 212 332 8686 800 206 8132 800 922 8825 800 427 4124 800 524 2420 800 835 8907 800 438 7245 800 665 7245 800 666 0346 800 359 4870 800 561 9181 5 17 Tours RAIL INTERNET DIRECTORY Rail Company Website Book Registry Info American Orient Express www grandluxerail com a Pe CS CS ECT EE BritRail WWNW tale 77 com Durango amp EI www ponent 3 com Narrow Gauge Grand Canyon Falls re mem T Railr
57. ally 10 but will vary depending on sales volume special promotions and contracts made by the agencies with the supplier Wholesale Rates A wholesale or net rate is a rate with no commission built in These rates are usually not made available directly to the public The ITA can offer a wholesale or net rate and add a commission An example would be using a consolidator for an international airline ticket Generally speaking a commission of at least 10 is added to the net or wholesale price before it is quoted to the client An ITA cannot offer wholesale rates to their clients without commission added They are reserved exclusively for personal travel by the ITA and their companions Travel Agent Rates A travel agent rate is a reduced rate that is extended to the travel agent by the travel supplier They can also be called FAM rates Familiarization VIP rates industry rates and courtesy rates The reduced rate is given as an incentive for the agent to experience the suppliers product personally and to thank agents for selling their product or service Travel agents are better able to sell and promote destinations and products if they have experienced them first hand The supplier hopes that once you experience his product you will recommend it to clients Usually agent rates are non commissionable You must be a travel agent to receive these rates and you may be able to travel with companions The rates given will vary between supp
58. an itinerary price and booking information Shore Excursions Land tours of ports of call sold by the cruise lines or tour operators to cruise passengers Shuttle Continuous bus transportation between airport terminals or a no reservation guaranteed air service on heavily traveled routes 8 14 References ARAN Single Accommodations designed for one person or in Europe a one way journey or ticket Single Supplement The additional amount charged the single traveler for a private hotel room or cruise cabin Space Available Confirmation of a reservation subject to availability at the last moment Standby A passenger on a waitlist or one prepared to travel if space becomes available at the last moment Starboard The right side of a ship when you are facing the bow Stateroom A cabin on a ship Stern The very rear of a ship Stopover An international interruption of a journey In the US a stopover occurs when a passenger arrives at a transfer P J y P P amp point and fails to depart within 4 hours Studio A hotel room with couches that convert into beds Supplement An additional charge for special needs The price of most tours are based on double occupancy and single passengers pay a supplement Supplier A source of travel arrangements an airline cruise line tour operator etc Surcharge An additional payment imposed by the supplier either at certain times of the year or to meet exceptional circumstances rising fuel co
59. an request certain seat assignments for clients You may also request special meals See Page 14 in this section Some dients MAY qualify for senior student or child discounts Qualifications vary with carrier You won t necessarily get the BEST fare unless you ask for it Frequent Flyer tickets and awards are at the discretion of the airlines All tickets must be booked directly with the airline DOCUMENTING AIRLINE RESERVATIONS Make sure you get the reservation agents name and location Get the record locator reservation number Make sure you understand the cancellation and change policies Obtain the full fare including taxes Verify the flight information destinations dates times names must be spelled as they are on an official ID Date by which the reservation must be ticketed Again a reservation is not a fare guarantee until ticketed The form of payment Some consolidators charge for using a credit card Is it an electronic ticket or paper ticket Where will the paper ticket be sent If there are commissions involved make sure we receive a booking form and confirmation When purchasing airline tickets we will need Check made out to Tickets amp Tours Travel or Cash OR Credit Card Number Expiration Date Name on Card Billing address 3 Digit security code from back of card It is best to get an imprint of the card and a signed credit card authorization form 2 6 Airlines am
60. ance an airline will carry for each traveler Travelers are able to take more lugeage by paying an Excess Baggage Charge Depending on the route the allowance will either be by piece numbers of bags or cases or by weight Baggage Claim Area Area in an airport where passengers collect their accompanied checked baggage Baggage Hold The part of the plane where the baggage is stored The traveler s luggage is handed over at the Check In desk at the departure airport Basing Point A location to and from which airfares are established Block Spacing An allocation by one airline to another of a number of seats on some of its flights which the airline sells to the traveling public through its own marketing and distribution system Budget Airlines Also known as No Frills or Low Cost Airlines They operate schedules regular timetables in the same way as the larger airlines but with lower fares They fly on short haul routes and sometimes in and out of less popular airports Business Days In the context of Airport Co ordination Advice Procedures business days refers to business days in the country of the message originator Bulkhead A Rigid partition 2 17 Airlines amp Air Consolidators AN CAA Civil Aviation Authority Cabin Inside area of the aircraft Usually there are separate cabins for First Class travelers Business Class travelers and one or more cabins for Economy Class travelers Capacity Limitation Agreement An agree
61. anies cruise lines will often help with advertising co op dollars flyers Collateral material Websites Groups 9 9 9 9 49 4 9 4 o o 4 o 9 21 AT FINAL PAYMENT YOU WILL NEED Passenger List Rooming list Dining table seating list requirements Dining time preference Number of transfers needed if applicable Prepaid gratuities Which amenities if available do you require Airline passenger list For each passenger Full legal name Address phone number Emergency name phone number Form of payment Credit card authorization form Insurance waiver form if travel insurance is not accepted DOCUMENTING THE GROUP RESERVATION Name of reservation agent Date of inquiry Nature of call How it was resolved Confirmation number Tour cruise inclusions Meals airfare transfers sightseeing and so on Basic cost of tour or cruise Taxes port charges Air fare add on Transfers Pre paid gratuities insurance Pre or post tour cruise packages Total cost per person for each category Deposit s amount and due date Final payment and due date Cancellation change policy Fax or e mail confirmation to Tickets amp Tours with a copy to yourself 7 8 Groups 10 11 12 EAS STEPS FOR BOOKING A GROUP Determine who will be in your group Determine what type and length of travel cruise tour etc Determine when and where you will travel Call v
62. ares include a small commission to the travel agent West coast departures may include an overnight stay in a hotel for East coast sailings Fares can be changed and canceled for a fee UY Han OY P 6 8 Cruises AGENT RATES Most cruise lines offer reduced rates to travels agents There are two ways an agent can obtain a reduced rate 1 Positive space will allow the agent to make the reservation in advance book a specific date ship category and cabin Typically the discount will be 50 to 70 of the brochure rate 2 Space Available will afford the best discount Space is not allotted at a discounted rate until the cruise line knows what cabin inventory will be available Space may not be confirmed until 7 60 days prior to the sailing These are the best discounts and can be as low as 20 a day per person double occupancy for CLIA members Cabins may be given as the best available All passengers sharing a cabin with the agent will receive the same discounted rate However only one cabin per agent will be awarded Remember the discounts are given at the discretion of the cruise line BOOKING A CRUISE Use either our CLIA 33530556 or phone number 315 298 3355 You will receive 50 of the commission paid on cruise rate insurance transfers and airfare if you make the reservation 20 if we reserve it for you Cruises are one stop shopping and are very easy to sell You must add to the cruise only rate port char
63. arious vendors for price quotes Choose a travel vendor and order collateral material Make the reservation by blocking the space Promote the group First deposit Keep promoting Second deposit Final payment with passenger information Document delivery 7 9 Groups 21 GROUP TRAVEL REQUEST FORM ATE EMBER GENT NAME DDRESS OME PHONE GROUP NAME of Adults H of Children under 12 IR TRAVEL INFORMATION Date Departure City A F ftiliation hane H Arrival Ci Preferred Time Preferred Time Preferred Time A A ee LA Depart i eS a All Inclusive CCOMMODATIONS Arrive Depart Hatel Location tandard ourist tn View oolside eal Plan ouble H of Beds in Roon S uperior cean View Il Inclusive een eed Rollaway RE of Children in Room moking on Smokina luxe each F ront un of House Room Type oom Loc ation o m O D a wi eddina Request 2 gt gt D m a D am 2 e D 5h ea referred Hotel ROUND TRANSPORTATION City 2 m C 2 us ransfers Pickup Time Type of in Vehicle Vehicle ET yx lt c O w D IGHTSEEING TOURS e Itinera Lenath Cost AYMENT INFORMATION First Deposit Date Date Date OTHER INFORMATION RIP INSURANCE IS STRONGLY RECOMMENDED 7 10 Groups GROUP PASSENGER NAME LIST DATE MEMBER AGENT NAME GRO
64. art of the ship Murphy Bed A bed that folds into the wall when not in use Net Rate A rate given by a wholesaler to a retailer to which the retailer adds a markup before selling the product to a client Non Stop A flight from origin city to destination city with no intermediate stops No Show An airline passenger or hotel guest who fails to use or cancel a reservation Observation Car A railroad car specially designed for sightseeing One Way A trip from origin to destination with no return to origin city A one way trip can be taken on one or more flights Open Jaw A trip essentially of a round trip nature but different because the trip includes a surface segment Open Ticket A ticket that is valid for transportation between certain points but has no specific flight reservation Option A tour activity offered at extra cost Option Date The date by which one must make a financial commitment to an airline cruise line or tour operator Outbound Travel from the point of departure to the furthest destination Outside Salesperson A travel industry salesperson who works outside the office to generate group or individual business Overbooking The practice of accepting more reservations than there are airline seats or hotel rooms available to ensure against no shows Hotels that are overbooked usually try to find alternative but equal accommodations for a client Override Additional commission paid to agents as a bonus for productivity and or volume or
65. assengers who do not like to fly or want a leisurely trip and would like to have a chance to take in the scenery Most leisure rail travel is normally long distance while shorter trips under 600 mi are usually traveled by commuters Most commuter routes are located between large cities on the east and west coasts and meal services are limited Long distance trains will have dining cars club cars various seating choices observation cars and some sleeping cars In other parts or the world there will be first second and even third class seating TYPES OF RAIL CARS Auto Train This is an enclosed train car that carries your automobile Passengers ride in passenger cars during the trip meals are available as are bedroom accommodations Amtrak has an auto train from the Lorton VA to Sanford FL Also very popular in Europe where it is called Motorail Food Service On long distance trips an actual dining car will be available with meals served at tables On shorter distances this car may consist of a fast food counter serving hot and cold sandwiches snacks and beverages or there may be vending machines Lounge These cars are more often available on long distance routes Passengers may be able to buy snacks alcoholic beverages and socialize Observation These cars are common on long distance and Alaska routes They have elevated glass dome seating that allows for greater viewing of the scenery Passenger This is the car where most pa
66. ational Adventure Egypt Israel Middle East Washington DC NYC Canada 5 13 Tours Phone Number 800 431 1515 800 873 3662 800 242 9244 800 641 8772 800 438 7245 800 665 7245 800 726 3257 800 423 5683 800 255 5258 800 467 8737 800 788 7885 800 854 0103 866 591 0070 800 808 9541 888 854 3899 888 837 8474 800 327 2996 800 368 2794 800 644 1595 800 225 2550 TOUR INTERNET DIRECTORY TOUR VENDOR WEBSITE BOOK BESISTRY SER PASSWORD INFO NAME Apple Vacations wwwaplescomcom TO Coah USA wowcoachusncom X Dela Vicios DER prendas XA Am Disney Vacations www disneytravelagents com X SELF Globus www globusandcosmos com MEA SELF Gray Dine Tous wowcoachuscom X Happy Tous LN RE AT Maupimour wwwagemmwwpimoucm Perilo bwwpeleuscm X Sr Sandal rwan RS Tad Ton waon Ta m Travel Bound www booktravelbound com E PO Travel Guard www booktravelbound com GoGo EE X SELFF Vax Vacation Ra CALENY as NENNEN pp p Lp Lp p p EA EE EA o A ee eee ee Ooo S Ooo T a Epp p pop NENNEN NEN NEENE NENNEN EA AAA pp 5 14 Tours RAIL TRAVEL Rail travel is available worldwide In some areas where there is no air service it is the only form of transportation In Europe train travel is the preferred mode of transportation whilst in the U S air travel is preferred due to greater distances between cities Rail travel is also preferred by those p
67. ave to do is click on the Delete button next to the cruise listing You will be asked to confirm Once you confirm the deletion the cruise special is removed from your site Note It is a good practice to delete all of the specials that are no longer valid However expired packages will not be displayed on your website Previewing a Cruise Special Any time you add or update a Cruise Special you may preview what it will look like on your customer website by clicking the View button next to the cruise listing Managing Your Vacations Ifyou choose to add your own Vacation Specials to your customer website login to your administrative control panel and click on the Manage Vacations button Here you can view and manage all the Vacation Specials that will be displayed on your customer website Adding a Vacation Special To add a new Cruise Special click on the Add a New Cruise button Add a new Vacation 9 8 Instant Travel Site Enter the following information and click the Add Package button Special Title Extreme Golf Getaway Resort Hilton Torrey Pines of bedrooms sleeps 1 Departure City Destination Torry Pines CA Length of Nights 2 Sale Price 499 Book By 10 31 2006 Valid Travel Dates 19 15 2006 10 31 2006 Be inspired by one of the most A Dasciptod exceptional settings in Southern California Atop the bluffs of La Jolla California ove
68. avel agent with 10 years experience specializing in outdoor adventures We ll be having an open house this Tuesday September 19th at 7 00pm in our office E mail me for more information or directions NEED IDEAS Your Specials Get Away to Puerto Rico mu Price 1349 00 Plush accommodations and private butler From City New York City Y gt service help make this cliff top cluster of Ss secluded villas the destination of choice for A Hartford discerning travelers Take a boat to the SY All Inclusive Destination beaches of private Palomino More Sun amp Beach Resort 7 Puerto Rico a Valid Dates 07 27 06 12 14 06 Great Offbeat Outdoors Retreats Ely away to Aruba Vegas Casino under 250 Price 1059 00 Right on Palm Beach this hotel boasts AV Aruba s largets casino plus an invigorating y We e health spa offering body treatments massages and even massage lessons International IN See SES DP ren Sellers A lt Destination Waterfalls and fountains surround the IA Aruba free More a Valid Dates 09 05 06 12 21 06 Romance Food amp Wine Qe Customer Support Tools amp Guides Help City Guide Privacy Policy Family Guide Currency Converter Flight Tracker hotels Airfare Car Rentals Cruises Condos Hot Deals Home The above example is for agent John Doe Notice the areas marked Your Information Your Message and Your Specials Each of these
69. basis Baggage Many airlines are now limiting the amount of luggage you can bring on the airplane Usually you are allowed two normal sized checked bags and one carry on that can safely fit below your seat or in the overhead compartment Purses are not considered a carry on item The standard is a bag that does not weigh over 70 lbs and is no larger than 62 height width and length measurements totaled Excess weight oversized and irregularly shaped luggage may be charged an extra fee 2 5 Airlines amp Air Consolidators 21 AIRLINE TICKETING Advise your clients that NO fare is guaranteed until it is ticketed and paid in full A reservation is not a fare guarantee Ticket prices can change at any time Many airlines are now charging fees for telephone reservations try to book on the internet Most domestic reservations can be held for 24 hours this does NOT guarantee the price 9 9 The best fares are non refundable Airlines may or may not allow a reservation to be changed If they do there could be a fee for this service Tickets must be changed before the scheduled return flight The value of a completely unused airline ticket may be applied towards future travel but cancellation and change fees will apply Please make sure your clients are aware of these rules Purchasing tickets through tour companies and cruise lines can offer a little more protection against changes but are sometimes more expensive You c
70. business is helping us succeed at ours Financial stability They have been rock solid since their inception in 1951 and provide an Exclusive Warranty that protects our clients vacations at no extra charge Friendly support They are a family owned company you can talk to with more than 40 local sales offices marketing programs and learning conferences that support our efforts Industry relationships that work for us They produce the highest volume sales for Ritz Carlton Resorts Hyatt Resorts Sandals and SuperClubs They are also the only wholesaler of Club Med in North America All of their longstanding relationships enable them to offer us the competitive vacation packages our clients want including exclusive offers and promotions last minute sales volume discounted rates and rooms at the most desirable resorts and hotels 1 11 Introduction Extensive product choices and book it now availability Choose from more than 2 700 hotels in 200 destinations cruises and tours and a variety of air carrier choices when you book with them Comprehensive hotel information and destination guides are available online and in print Find live inventory online at www gogowwv com Competitive commissions Their Earn More Money program rewards us with booking bonuses above our commissions Also the more we book with GOGO Worldwide Vacations the higher our commission percentage Creative marketing support Use their infrastructure to b
71. by fins or foils TATA International Air Transport Association An association of international airlines whose aim is to create order and stability in the international aviation community Headquarters are in Geneva IATAN International Airlines Travel Agent network The organization that appoints US travel agencies to sell tickets for international airlines serving the US IATAN is a private not for profit wholly owned corporation operating as a financially self sufficient subsidiary of LATA ICTA Institute of Certified Travel Agents Located in Wellesley Massachusetts ICTA is a non profit organization providing educational resources for the travel industry ICTA administers the CTC and the Destination Specialist programs Immigration The formalities associated with entering a country Inbound Travel Return travel from the destination back to the original point of departure Also refers to foreign travelers visiting the US Incentive Trip A trip offered as a prize or bonus for superior performance Certain travel companies specialize in incentive trips setting up contests to promote sales inorder that superior performers may win incentive trips Incidentals Personal items such as dry cleaning telephone calls and bar bills that are usually excluded from the price of a tour hotel room or cruise Itinerary A planned route for a trip Joint Fare A special through fare that permits travel on two or more different airlines Junior Suit
72. cense and a certified copy with a raised seal of your birth certificate are allowed but in the next year passports will be required for re entry into the U S Be aware that Mexico requires a single parent traveling with a child to have notarized written permission from the other parent to be allowed to enter the country When traveling to some foreign countries a visa may be required in addition to a passport On Board Credit Many cruise lines offer an on board credit system which is similar to a credit card The ship may issue a plastic card which can also be used as a room key and re boarding pass at ports of call The credit is activated when the card is secured with the passengers own credit card To make purchases at the gift shop for alcoholic beverages wine photographs shore excursions and so on the passenger will present the card and the charges will accrue The passenger is presented with an itemized bill at the end of the cruise Cash is not accepted on many ships that have this on board credit system Shore Excursions Optional shore excursions are offered by cruise lines at the ports of call to enable the passengers to experience what the port destination has to offer Shore excursions may be purchased on board the ship and some may be offered by local vendors Some cruise lines allow passengers to purchase shore excursions prior to sailing Excursions may include shopping trips scuba and snorkeling horseback riding and sightseeing
73. ckets amp Tours that has an arrangement with the supplier not you personally 2 Always provide the travel supplier with the agency s IATA number and phone number Most 3 often they will be in the supplier s database and by giving our IATA or phone number our agency information will be shown Without supplying this information we will NOT receive commission and therefore you will be working for free Giving this information will insure that all the proper documents faxes letters and commission will be sent to the agency NOTE The only exception to this is when you call airlines directly We do not receive commissions from airlines so there is no need to give them our agency information When the ITA makes the reservation directly with a travel supplier a Booking Form must be submitted to Pulaski Tickets amp Tours Always give the reservation information to the agency after payment has been made This applies whether it is the initial deposit or final payment However car or hotel reservation information must be sent to the agency even though money may not be paid initially Submitting the Booking Form to Tickets amp Tours informs us that a reservation has been made and by which ITA The Booking Form should be submitted within 24 hours of making the reservation and can either be completed online faxed or mailed We can then invoice the reservation and notify you when documents arrive This is important as we can match the documents and c
74. commissions to special agent rate travel Some charge a fee ASTA Specialist Courses 703 739 2782 www astanet com Australia 800 433 2877 www specialist australia com Austria 212 575 7723 www austriatourism com Bermuda 800 223 6106 www bermudatourism com Canada 604 638 8300 www canadatourism com Great Britain 800 462 2748 www visitbritain com Florida 850 488 5607 www visitflorida org Hong Kong 800 282 4582 www specialisthk com Ireland 212 418 0835 www discoverireland com Netherlands www2 holland com New Zealand 866 639 9325 www newzealand com Puerto Rico 787 721 2400 www gotopuertorico com Sandals 888 726 3257 www sandals com Scandinavia 212 885 9700 www goscandinavia com Scotland 800 462 2748 www visitscotland com Singapore 323 667 0808 www visitsingapore com South Africa 800 782 9772 www safundi net Spain 323 658 7188 www okspain org Switzerland 877 794 8037 www myswitzerland com Trafalgar www trafalgartours com T A University www tauniv com Travel Weekly www travelweekly com Walt Disney www disneytravelagents com 8 6 References GLOSSARY Add on A fare component that is added to a specified fare to construct a through fare Adjoining Rooms or cabins sharing a common wall but not necessarily connected by a common door Affinity An organization formed by people with common interests Aft Near toward or at the rear of a ship or the tail of an aircraft AHGCGMA American Hotel and Motel Association This organization r
75. companies Couchette A sleeping berth in a publicly shared compartment on an international train Typically a compartment has four first class or six second class couchettes Courier A term used in Europe as a synonym for tour operator CP Continental Plan A hotel rate that includes continental breakfast CRS Computer Reservation System A computer system that provides information about schedules seat availability and fares and permits travel agents to make reservations and print itineraries and tickets CTO Caribbean Travel organization CTC Certified Travel Counselor A designation awarded by the Institute of Certified Travel Agents to travel professionals with five years or more industry experience who have completed a two year graduate level travel management program Currency Code A three letter code for the monetary unit of a country Customs The government agency domestic or foreign charged with collecting duty taxes on specific imported items and restricting the entry of forbidden items Debarkation Getting off a ship plane train etc 8 9 References OA Denied Boarding The practice of refusing to accept confirmed passengers usually because space is filled by the time they arrive at check in These passengers may or may not be eligible for compensation depending on the circumstances Departure Tax A tax that visitors to a country must pay when they leaving a country Deposit The partial payment required to confi
76. cy medical expenses such as illness and injury whilst on vacation Terrorism Clause This would reimburse the traveler if there is an act of terrorism that would cause the trip to be canceled or interrupted Bankruptcy This will reimburse the traveler should the travel supplier file bankruptcy before or during the trip Agency Commission Protection The agency will be reimbursed its commission should the clients cancel their trip Tours as INSURANCE WAIVER I we Name s have decided to decline the insurance offered to us by Name of Agent on behalf of Pulaski Tickets and Tours We were fully informed of the penalties involved should we decide to cancel or change our travel plans Signature Date Signature Date Address State Zip Telephone Number 5 6 Tours BROCHURES Brochures are a very important sales tool Brochures are supplied by the tour companies free of charge to assist the travel agent and client to better understand their product They provide colorful visualizations on the products and destinations they offer Most brochures have similar layouts The travel agent must become familiar with the different sections of the brochure A brief description follows Introduction Message Page This is usually in the form of an invitation to experience their product written by the founder president or CEO of the company There may be testimonials written here desc
77. d different driving habits Car models and sizes vary from those available in the U S Cars tend to be smaller especially in Europe and gas is much more expensive Included in this section is fleet information for international rental car locations Many of the car models are not available in the U S and will be unfamiliar When renting a car internationally your personal car insurance will not be valid However some Gold and Platinum credit cards do cover certain insurance for car rentals but only for a limited period of time Please read the article at the end of this section regarding car insurance it will be very helpful There are some countries that do not accept outside insurance such as Mexico and New Zealand you must buy insurance specifically for car rentals in these countries and some countries such as Italy and Spain require you to take theft insurance before renting the car 3 3 Cars 21 If you are going to be driving in Europe for longer than four weeks you may want to consider leasing a car instead of renting it Renault based in France has one of the better lease programs The cost of the lease includes a new car insurance and roadside assistance You may pick up the cars in a variety of cities but if they are located outside of France there is an additional fee Their website is excellent and is located in the industry directory for cars at the end of this section There are differences that you need be aware of when
78. d exceed 5 00 and booking forms W 9 or other required forms are submitted Example Total price of cruise 2300 00 Total non commissionable fare 240 00 Such as taxes port charges and gratuities Commission paid by cruise line 15 Calculation of Commission Total price of cruise 2300 00 non commissionable fare 240 00 Total base amount 2060 00 Multiply by commission x_ 15 00 Total commission paid to the 309 00 agency If the ITA had an in house agent make all the travel arrangements the ITA is entitled to 20 of the commission 309 00 x 20 Commission paid to ITA 61 80 If the ITA makes the travel arrangements directly with the supplier the ITA is entitled to 50 of the commission 309 00 x 50 Commission paid to ITA 154 50 NOTE Commission is only paid after travel is completed If a Booking Form is not completed commissions will not be paid If the agency has not received commission it is the ITA s responsibility to request payment from the supplier COMMISSION CHECK STATEMENT You will receive a commission check for commissionable travel booked Along with your check you will receive a copy of the Booking Form we received from you If the travel supplier or tour operator provides us a statement showing commissions it will be included CRUISE LINES INTERNATIONAL ASSOCIATION Tickets amp Tours is a member of Cruise Lines International Association CLIA CLIA provides many services to ou
79. d finally flies back from Colorado Springs COS to Seattle SEA Tourist Air Pass The Tourist Air Pass is a ticket or combination of flights within a country or continent that are available only to tourists visiting the country It is an affordable way to travel within a country for non residents The passes require proof of residency Usually the passes must be purchased outside of the country and do not usually cover the flight to and from the country being visited For example the U S offers an air pass to non residents for travel to multiple U S destinations British Midland offers an air pass for travel within the U K and also to Europe Qantas offers an air pass for travel within Australia The pricing may be based on travel within certain zones in the country or city to city travel 2 2 Airlines amp Air Consolidators a AIRLINE FLIGHTS There are three types of airline flights Non stop Direct and Connection Airline flights are between two cities and are also called segments Following is a brief description of each type of flight Non stop This type of flight flies from one city to another without making any scheduled stops This is by far the most convenient and least time consuming of all flights For example Orlando MCO to Austin AUS with no stops in between Direct A direct flight may make one or more stops between the departure and arrival city but will not require a change of planes The flights will allow
80. date Last Minute Deals Online Sales Earn up to 5 of the net gross sales on completed online transactions Last Minute Deal purchases typically average 540 which equates to 27 per sale to the affiliate Offline Sales phone bookings Earn up to 3 of the net gross sales 9 13 Custom Trip Online Sales Earn up to 5 of the net gross sales on completed online transactions Offline Sales phone bookings Earn up to 3 of the net gross sales Car Rentals Online Sales The travel affiliate receives 50 of net commission received by Pulaski Tickets amp Tours The average payout amounts to 5 of the net sale to the affiliate Cruise Vacations Booked Online Earn up to 5 on cruises booked directly through Pulaski Tickets amp Tours online booking engine Airline Reservations Online Sales with E Tickets Earn 5 00 per transaction on air tickets Tickets 87 Attractions Earn 40 of the commission collected on each ticket sale Online Reservation Rewards Earn 5 commission for each signup for the Reservation Rewards customer loyalty program You have the ability to mark up the retail price of the condo inventory on your travel website The default markup is 100 per reservation Of this markup you will receive 50 for every condominium booked through your website If you want to increase this markup please contact affiliates pulaskitravel com By providing you with a ready made travel website and managing the f
81. destinations These charter flights often fly non stop so provide convenient and inexpensive air travel An example of a charter airline is American Trans Air or A T A used by Apple Vacations and Pleasant Holidays 2 3 Airlines amp Air Consolidators 21 TICKET PRICING Bereavement Fares also Compassion Fares or Medical Emergency Fares are discounted tickets for passengers who must fly with little notice due to a death in the family imminent death of a family member or medical emergency of a family member The fares vary from carrier to carrier Some carriers will waive an advance purchase requirement These fares are not necessarily the lowest fare available at the time of booking The passenger must have available to the airlines reservation agent the name and relationship of the family member the reason for the travel the name of the doctor hospital funeral home and phone numbers and may need documentation for proof Discounted Fares are available to certain groups of passengers such as seniors infants children the military and government workers Airlines set their own rules For example a senior to one airline might be a person who is over 62 years of age while to another it might be a person over 65 years of age Usually a fare will be discounted by a certain percent for example 10 off the base fare fare before taxes Fare Sales are when the airlines reduce the cost of air travel usually to promote increased air travel Th
82. deus Global Travel Distribution Below are some of the tools you should find most helpful as an ITA through Agentnet Suppliers Once in Agentnet click on suppliers and view the affiliated preferred suppliers You will see the commissions they have negotiated for Tickets amp Tours and you will see the contact information needed to get in touch with them Simply identify yourself with your IATA and agency name The travel supplier will recognize you as a member of Vacation com and give you the vacation com preferred pricing and override commission information lraining Online training and educational opportunities Learn how to use the Amadeus reservation system and other powerful agent tools or simply print an overview the Agentnet site Marketing Explore and use marketing programs and tools available to grow your business Community Learn from other experts in the travel industry Message boards Ask Vacation com network with other agents or communicate with Vacation com staff best suited to assist you with a specific issue Resources Get area maps city guides and other useful information There are many tools Vacation com makes available to its members Use what s appropriate for your level of involvement as an ITA Keep in mind Vacation com is not a preferred supplier it is a consortium to help you get the most from travel suppliers 1 10 Introduction PREFERRED SUPPLIERS A preferred supplier is a vendor
83. dget airlines No Show Term used for a traveler who does not check in for the flight that they have a reservation for and has not cancelled the reservation 2 21 Airlines amp Air Consolidators AN Non Stop Flights Flights which fly from one airport to another without landing at any airport in between As these flights are faster than those that make intermediate stops business travelers prefer them Off Point Station of disembarkation Onboard Inside the plane Operation The act of a transport vehicle traveling from point to point Operational Leg A flight leg which is physically operated and identified by its Airline Designator and Flight Number Originating Flight A flight designated by a Flight Designator commencing at the station in question Outbound Outward The first part of an itinerary or journey from the point of origin Overbooking Some airlines sell more tickets than there are seats on the plane If every traveler tries to check in some will be asked to travel on another flight in exchange for financial compensation PAX Passengers Piece System One of the ways that airlines describe baggage allowances the other term used is Weight System The letters PC are shown on the ticket i e 2PC indicating that the traveler can check in two cases or bags These are a maximum size for these pieces Pitch The distance between a plane seat and the seat in front The higher the figure the more leg space the traveler will hav
84. e PNR Passenger Name Record A unique code used by airlines to recognize a booking Pre clearance Provision of customs and immigration procedures in a foreign country of departure to ease the demand for such facilities in the country of arrival Such arrangements exist for example between the USA and Caribbean PTA Pre paid Ticket Advice Notification by an agent or carrier that a person has paid for another person s transportation usually from a place other than the one in which the fare was paid thereby authorizing the issue of an airline ticket by the recipient Recline The measurement of how far a plane seat will push back Some airlines measure the recline by inches others by degrees The higher the figure the further the seat back can recline Red Eye A phrase referring to lack of sleep usually when the traveler lands at the arrival airport early in the morning following an overnight flight RES RESIN Restriction Re validation Sticker An amendment attached to the flight coupon of an airline ticket showing a change such as change of flight made to the original reservation Rewards The benefits that a business traveler gets for frequently using the same airline or hotel chain as part of a Frequent Flyers or Frequent Lodger program Rewards include free flights discounts on holidays gift certificates and tickets to leisure parts hotel accommodation and more Rotation The operation of consecutive legs in operational sequence
85. e travel may be to certain destinations or during certain time periods They are usually blacked out or unavailable during peak holiday dates These fares are available to any group of travelers provided the fly within the constraints of the rules The airlines will usually allot only a certain number of seats per flight for these sale fares 2 4 Airlines amp Air Consolidators SPECIAL PASSENGERS Children On U S domestic flights children under the age of 2 yrs old who do NOT occupy a seat of their own can fly for free If they occupy a seat of their own they will usually pay 50 of the applicable fare for that seat On international flights infants who do not occupy a seat of their own will pay an over the water fee usually 10 of the adult fare also children under the age of 12 will receive a discount which varies by carrier Unaccompanied Minors The parent or guardian of the child will be required to accompany the child to the airplane for boarding The parent or guardian must give permission in writing to the airline with the name address and phone number of the person who will meet the child at the arrival city The airline will not release the child until that designated person has shown ID Some airlines will ask that a password be given to further ensure the safety of the child and an agent will be with the child at the arrival airport until this person has arrived Airlines may charge a fee to escort the child
86. e A large hotel room usually with a partition separating the bedroom from the sitting area Kilometer A measure equal to 3 280 feet or 5 8 of a mile Knot A measurement of speed at sea 20 knots 23 miles per hour Lanai A room with a balcony or patio that is close to or overlooks water or a garden The term originated in Hawaii originally referring to a porch furnished as a living room Latitude Parallel lines measuring distance north or south of the equator Leeward The direction away from the wind The leeward side of an island is the less windy side The Leeward Islands are a group in the Caribbean Leg The portion of a journey between two scheduled stops Lido A term used internationally for a fashionable beach resort Longitude Parallel lines that measure distances east and west of the prime meridian Lower A berth ona ship or train that is underneath another berth MAP Modified American Plan A hotel rate that includes two meals usually breakfast and dinner 8 12 References E MCO Miscellaneous Charges Order An accountable document issued by a travel agent or an airline as proof of payment for a specific surface transportation land arrangements for inclusive tours car rentals hotels and deposits Meeting Assistance The services of a local representative to help travelers on arrival at an airport train station etc Midships amidships The center of a ship from front to back Generally used in reference to the middle p
87. e are not so many out of pocket expenses Tour operators pay commission on the tours they sell While most airlines no longer pay commissions to travel agencies tour operators will pay commission on most of the components of the tour except taxes The average commission is 10 but some will only pay 5 of the airline portion The travel agent can earn extra commission on components the traveler would normally purchase separately such as sightseeing theater tickets golf spa treatments etc If an agency uses the same tour operator often and reaches a certain volume of sales the agency can be paid a commission override which is higher than the average commission Some of these are Preferred Vendors because the agent not only trusts that they will provide excellent service but will also receive a higher commission Tours 21 TYPES OF TOURS There are three basic types of tour independent hosted and escorted They can vary from the basic fly drive package to an all inclusive vacation There are tour companies to fit all budgets Cosmos is a tour company that offers tours for travelers on a tighter budget the accommodations will be at two or three star properties airline tickets will be coach and restaurants will be inexpensive Trafalgar and Globus offer moderately priced tours that will use three and four star hotels Maupintour Tauck and Abercrombie amp Kent offer first class tours that feature four and five star properties f
88. e of obtaining personal discounts and benefits We are in the business of educating ITAs in all aspects of travel including but not limited to all of the benefits listed below 1 2 Introduction TICKETS amp TOURS INDEPENDENT TRAVEL AGENT ITA BENEFITS 9 9 9 9 1 o Tickets amp Tours has developed travel classes exclusively for its Independent Travel Agents The classes include an introduction to the travel industry airlines and consolidators cars hotels cruises tours and groups Tickets amp Tours will provide further learning opportunities with seminars on more specific topics and will invite guest speakers from the travel industry We also have live WebEx classes available on all of the above subjects All classes are open to our Independent Travel Agents only and each member is encouraged to attend as many classes as many times as they wish Class sizes are limited by available Earn high commissions on client travel Book travel online for clients and get paid commissions Access to training at no extra charge Access to specialized training from travel suppliers Access to consortiums and preferred travel suppliers Full Service agency book all your personal travel through our member agency Your own personal website Instant Travel Site to share with family friends and clients Master travel agents accredited and trained to find you the best deals at time of booking Travel Agent and Member Ide
89. e pool area Afternoon teas and pre dinner hors d oeuvres may be offered Dining choices may range from the pre assigned seating in the main dining room to the free choice offering by some cruise lines Times may be early or late Table size may vary from a cozy 2 person table to a friendly 10 person round table If at any time the passenger is unhappy with the seating arrangements the maitre d should be notified immediately and the problem will be rectified Electricity Although most new ships use 110 volt current some ships do use 220 volts It is best to check with the cruise line to avoid damage to electrical appliances such as razors and hair dryers A converter can be purchased to change to current to from 220 to 110 volts 6 6 Cruises ARABES Embarkation 8 Debarkation To avoid delays at boarding embarkation and leaving the ship debarkation the agent and passenger should check to make sure all the documents are accurate and information is complete I D entry identification and cruise documentation will be checked at the embarkation process During the check in process passengers may sign up for on board credit and will receive their cabin key Entry Requirements Destinations outside of the U S require documentation to enter and leave the country We recommend passports for all passengers These are the only entry documents accepted worldwide However if traveling to Mexico Canada or the Caribbean a photo ID card Driver s Li
90. e room rate property location room location room size number people in a room efficiency rooms suites meals included availability season day of the week length of stay 9 gt 4 48 18 4 4 9 9 The following are types of rates common in the hotel industry Rack This is the standard price of the hotel room on a daily basis usually the highest rate a hotel will charge during special events e g a SuperBowl World Series or a large convention Daily This is the rate charged for one night s stay It is not based on a 24 hour period as in the car rental industry Check in is usually mid afternoon and checkout late morning the following day Reserving a room from 3rd November to 4th November is a one night or daily room rate Weekend This rate is applied to rooms reserved within a weekend time period usually Friday to Sunday nights The rate is normally lower than the weekday rate to promote a higher occupancy when there are less corporate travelers The exception to this would be in popular weekend tourist areas such as Las Vegas or Reno Nevada 4 5 Hotels A A Weekly This will be a hotel rate for a five to seven day period It will be less expensive than a daily rate If a client will be staying 5 or more days always ask if there is a weekly rate If a client checks out earlier than the five day period the hotel may charge the higher daily rate Corporate This rate is extended to business travelers and wil
91. e same invoice if they are booked for the same trip For example a car rental invoice will be printed with an airline invoice Below is an example of information found on an airline invoice 1 Agency Information Name address phone and fax number will appear in the upper left hand corner of the invoice 2 Invoice Number 0003872 This is the number of the invoice issued for the airline reservation Date This is the date that the invoice was issued 4 Agent Initials This is the initial of the in house travel agent John Doe who processed the invoice ad 5 Booking REF 7 This is a random number assigned for whom the airline reservation is being processed 6 Name of travelers All travelers will be listed 7 Name and address of client The name and mailing address of the client for whom the reservation and invoice was made 8 Account Number Each invoice is given it s own account number 9 Service Below service will show the travel supplier flight number and class number for each segment of the flight 10 Date Below the date will show the dates of each flight segment 11 From Below from will show where the client is flying from for each flight segment 12 To Below to will show where the client is flying to for each flight segment 13 Depart Shows departure times for each flight segment 14 Arrive Shows arrival times for each flight segment 15 Invoice Number Appears at the bottom of the statement 16 F
92. eakfast A full breakfast that could include fruit or juice cereal bacon eggs sausage toast and tea or coffee EP European Plan A hotel rate that excludes meals Escrow Account An account supervised by a bank or financial institution Funds paid into the account are frozen for safekeeping until the service has been provided ETA Estimated Time of Arrival ETD Estimated Time of Departure 8 10 References E Excess Baggage Baggage in excess of specified size or weight of a particular carrier Excursion A journey where the traveler returns to the original point of departure Extension An optional addition to specified arrangements FAA Federal Aviation Administration The agency Of the US Department of Transportation responsible for civil aviation The FAA concentrates on passenger safety aircraft certification pilot licensing and air traffic control Familiarization Trip FAM Trip Trips designed for travel agents to acquaint them with a destination and its facilities or with a particular travel product Family Plan A hotel rate that allows children to stay in a room with their parents at no additional charge FIT Foreign Independent Tour A custom designed prepaid tour with many individual components Flag Carrier Any carrier designated by a country to serve its international routes Most countries have only one official flag carrier The US has many Flight Coupon A section of the airline ticket The passenger must have one
93. ebsite by clicking the View button next to the cruise listing Here is what the sample Vacation Special from above looks like Extreme Golf Getaway Mozilla Firefox File Edit View Go Bookmarks Tools Help del icio us 1 0 days saved e v en OSQ620 TAG O D e CL E Google v G Search 9 PageRank A Check v Extreme Golf Getaway Price 499 Resort Hilton Torrey Pines Bedrooms 1 Departing From Destination Torry Pines CA Nights 2 Book By 10 31 2006 r 9 15 2006 Valid Travel Dates 10 31 2006 Description Request more information Be inspired by one of the most exceptional settings in Southern California Atop the bluffs of La Jolla California overlooking the legendary Torrey Pines golf course amd the majestic Pacific Ocean sits the Four Diamond Hilton La Jolla Torrey Pines hotel Includes two nights accommodations and two rounds of golf 9 10 Instant Travel Site YOUR CUSTOMER WEBSITE Now that you ve set up your customer website let s take a look at what your customer will see John Doe 2 Independent Agent P ULA SKI Your Information 123 Main Street f Anywhere NY 12345 Phone 123 456 7890 Email johndoe johndoe com Hotels Air Cas Cruises Vacations Condos HotDeals Condo Vac Exclusive Cruises Your Message Hello and welcome to the Pulaski Tickets amp Tours website for John Doe I am a tr
94. ection When a traveler must change flights at an airport en route to their destination Transit Flight A flight designated by a Flight Designator during an en route landing at the station in question Transit Stop An intermediate stop on a flight where the plane will only be on the ground for an hour or so Sometimes passengers are invited to leave the aircraft but usually they remain on board Transit Time The time an aircraft remains in transit at the station in question TTB Timetable Turnaround The time spent by an aircraft between landing and taking off UN ECE United Nations Economic Commission for Europe Unit Load Device A load carrying device which interfaces directly with aircraft loading and restraint systems and meets all restraint requirements without the use of supplementary equipment As such it becomes a component part of the aircraft UTC Universal Time Coordinates same as GMT Wait Listing Wait List When all seats on a flight have been sold a traveler may ask to be waitlisted or put on the wait list They would then be notified if a seat becomes available Warsaw Convention An agreement approved in 1928 that restricts the liability of airlines on international flights Weight System One of the ways that airlines describe baggage allowances Wet Lease Refers to the leasing of an aircraft and includes the provision of crew and supporting services Wide Body A type of aircraft which has two aisles in the passenger cabi
95. eg An empty flight between two consecutive scheduled stops e g occurs when a charter flight takes passengers in one direction but returns empty rather than waiting for a return load Excess Baggage Charge An extra charge made by the airline if the travelers baggage exceeds the free allowance FAA Federal Aviation Authority FFP Frequent Flyer Program Where airlines offer rewards to regular travelers with the airline and its partners Fast Track An express transit facility available to First and Business Class passengers at some airports Flag Carrier A carrier designated by a government to operate international services Flight Numbers Letters and numbers unique to each flight Flight numbers always begin with two letters which indicate the airline Example flight number MS865 is the flight number that Egypt air MS uses for their flight from Bangkok Thailand to Cairo Egypt FLT Flight The operation of one or more legs with the same Flight Designator Frequent Flyers Travelers who belong to airline Frequent Flyer Programs Frequent Flyers A range of rewards and incentives that encourage business travelers or regular travelers to use the same airline for all their requirements The more frequently a traveler flies with the selected airline the better will be the rewards or benefits Funnel Flight A flight composed of two or more member flights which is identified by the Airline Designator and Flight Number of one of the members Only one
96. egories or class of accommodations you want to be available to your group In the case of hotel groups some ocean view rooms some garden view and some suites may be required You may need to reserve triple or quad occupancy rooms or cabins at this time Tour companies and cruise lines may offer different amenities or incentives for the group You will need to decide which will suit your group the best If you are not traveling with the group tour conductor free travel space may not be used by yourself but can be offered as an incentive to the group leader extra commissions may also apply The reservation agent will give you a price breakdown payment dates and amounts add on charges and cancellation change policies ALWAYS REQUEST A FAX E MAIL OR WRITTEN CONFIRMATION and check it thoroughly for errors which should be reported immediately to the vendor Also have them fax or e mail a copy to the office so we can be aware of your group PROMOTING THE GROUP Vendors will be very helpful in supplying you with many types of FREE collateral material to help you promote your group You can order preprinted flyers stationery postcards videos brochures co op advertising may be available and they may even help you design a web page Many vendors will give you decorations and door prizes to assist you with a group promotion evening 7 4 Groups PAYMENTS The deposit or first payment may be split The first is a small amount of 25
97. ely and assure that your website is protected You can change your password at any time by logging into your administrative control panel and following these steps What if I forget my password Ifyou forget your password click on the Forgot your password link on the login screen You will be prompted to enter your user name the name you chose when you signed up for the account and your e mail address Once you enter this information a new password will be e mailed to you For additional assistance contact tech pulaskitravel com Updating Your Personal Information With Instant Travel Site you have the ability to customize the personal information on your consumer website Personal Information The following personal or professional information can be updated in your administrative control panel e E Mail Address Phone Number Fax Number secondary number TBD e Address e City State Postal Code Displaying Your Personal Information As a Pulaski Tickets amp Tours ITA you may choose to personalize your Instant Travel SiteTM with your own personal or company information However this is optional Some agents choose to personalize their website to maintain a high level of direct involvement with their customers Some agents prefer to remain more anonymous offering their website strictly as an online travel site for the general public By default the personal information that is displayed in
98. ent rates are available from many hotel chains Discounts or upgrades are totally at the discretion of the hotel or chain and will depend on availability Some hotels and chains will give highly discounted rates to promote their properties Major hotel chains that commonly give agent discounts are Holiday Inn Hyatt Starwood called educational rates Hilton Best Western as well as many others ID such as business card CLIA card or letter of introduction is usually required 4 6 Hotels BOOKING HOTELS WARNING If you use any other method to book hotels besides your Instant Travel Site you must send us a booking form and ask the travel supplier to send us a confirmation form or forward us an e mailed confirmation notification All confirmations from travel vendors consortiums or preferred suppliers must come to our New York office We will forward all confirmations from the supplier back to you and you will receive the proper credit for the reservation You may not receive credit for the reservation unless you submit a booking form and reservation confirmation form received from the travel supplier Failure to follow this procedure may result in loss of commission Call the numbers given by preferred suppliers and consortiums They will recognize our agency and give you the full negotiated commission Ensure you use our IATA to get credit for the reservation For speed go to our website login and book through your
99. ents Tour packages are commonly sold by travel agencies as they can include a variety of components and can also be customized to fit any client s needs Tour packages can consist of any two or more components i e air car hotel meals transfers sightseeing and activities There are some terms that are specific to selling tours packages that are described below Add on This is a segment added to a standard tour package For example one might add airfare to a land only tour package Cancellation Insurance Usually this insurance will cover the passenger for cancellation or changes to a booking Some insurance policies may cover a traveler for trip interruption for events that may occur during the actual trip Dine Around Plan A meal plan that allows the traveler to have a choice of restaurants Ground Operator This is the company that will provide all the transfers sightseeing and hotel accommodations for a traveler These services may be part of a tour or purchased separately and added to the existing tour package Throwaway This is a portion of a tour that is not used but is paid for by the traveler It is often used to get a better price on the other elements A common throwaway is a car reservation or short hotel stay taken in order to obtain a lower airfare through the tour company Tours WHY BOOK A TOUR PACKAGE There are many advantages to reserving a tour package It is more convenient to book as the travel agent
100. epresents trade Associations in the lodging industry in the United States Canada Mexico Central and South America Air Sea Arrangements that combine air transportation to and from a port of embarkation with the cruise itself sometimes called fly cruise All inclusive Packages A vacation package in which the traveler pays one price that covers the entire trip All Suite A type of hotel that offers units that include a living room kitchen and bedroom Amenity Something conducive to comfort or convenience for example special soaps or shampoos in a hotel room Amtrak The National Railroad Passenger Corporation a government subsidized corporation that operates almost all passenger train service in the US AP American Plan Referring to a hotel rate that includes three meals a day usually breakfast lunch and dinner Cruises and resorts such as Club Med offer AmericanPlan APEX Advance Purchase Excursion Fare A fare or price that requires advance purchase ARTA Association of Retail Travel Agents A trade association open only to retail travel agents ASI American Sightseeing International The association is composed of local tour operators offering sightseeing tours transfers and charter transportation ASTA American Society of Travel Agents A travel trade association Its principal membership is composed of US travel agents but the organization also includes allied members drawn from all categories of travel suppliers ATA Air Transp
101. er Circle Pacific Fare A special fare offered by some Pacific carriers which allows passengers to fly to Pacific Rim destinations Australia Asia North and South America usually including four stopovers Additional stopovers available at an extra cost one condition is that the passenger must travel in either a clockwise or anti clockwise direction City Pair The origin and destination cities of an aircraft flight Class Segregation of passengers according to the fare paid or facilities and services offered Class Override Class which overrides that from a previous board point Code Share Term used when two airlines share a flight operation There are two flight numbers but only one aircraft COM Comment Commercial Duplicate Flight A flight where the operating airline allows seats space to be sold by one or more than one airline and all participants to such an agreement sell their seats space on that flight under their own flight designator Compartment A space designated within the aircraft for the carriage of passengers or dead load Configuration See Aircraft Configuration Conjunction Tickets A set of two or more airline tickets to cover a single itinerary The tickets are stapled together and issued at the same time which constitutes a single contract of carriage Connections Connecting Services Indicates that on a particular route the traveler will have to change planes and flight numbers make a transfer connection at an a
102. erms and conditions and or user agreements are not acceptable to you and or the end user you should not subscribe or use our website or Booking Engines 9 15 PULASKI Pulaski Tickets amp Tours 4882 A North Jefferson Street Pulaski New York 13142 Phone 887 453 8458 Fax 315 298 3901 9 16
103. formation by persons or entities other than the intended recipient is prohibited 1 1 Introduction PREFACE Your HOST AGENCY Pulaski Tickets amp Tours Inc Tickets amp Tours would like to welcome you to our agency Our Training Manual has been developed to help Independent Travel Agents like you learn about the travel industry and get the most from their affiliation with Pulaski Tickets amp Tours Inc This manual has been written to be both useful and informative There are 8 sections of the Training Manual including a glossary of terms Each section deals with a different topic and will start with a different component of the travel industry The last section is a user manual for your own personal website the Instant Travel Site The Instant Travel Site lets you earn commissions and offer great travel opportunities to your friends family and clients 24 hours a day ITA is the acronym that will be used when referring to you the Independent Travel Agent as an Independent Contractor working under Pulaski Tickets amp Tours Travel Agency In house Agent refers to travel agents actually working in the Tickets amp Tours offices The Tickets amp Tours Training Manual is a free aid made available for information and reference It does not imply any contractual obligations between Pulaski Tickets amp Tours Inc and the Independent Travel Agent Tickets amp Tours reserves the right to change and amend policies and guidelines tha
104. from one gate to another if the child s flight requires a connection Usually children under the age of 5 years old will not be allowed to travel alone Pets Airlines charge special fees for pets and not all airlines allow pets in the cabin If they allow pets to accompany the passengers there is usually a limit of one small pet per cabin the only exception to this being a seeing eye dog Pets must be in an airline approved carrier and must have a current health certificate from a veterinarian If the pet must fly in the cargo portion it will be the last to be loaded and many airlines will not transport pets in the cargo area during extreme weather conditions All reservations for pets must be made in advance with the airline Oversold Flights If a flight has been oversold the airline will ask for volunteers to be bumped You will be compensated in the form of a future travel voucher or cash and be put on the next available flight You may get other compensation such as meals and lodging If there are no volunteers the airline will bump airline personnel traveling on passes travel agents on special passes or discounted tickets and then passengers on discounted excursion fares If a flight is delayed or canceled you may or may not be compensated If the reason for the delay or cancellation is not the fault of the airline such as bad weather the airlines are not obligated to compensate you and any compensation is made on an individual
105. ges taxes and if applicable airfare Recommend cruise insurance It is very inexpensive and protects the client for any changes or Cancellations up until the day of departure due to medical reasons Cruise prices include everything EXCEPT alcoholic beverages and sodas gratuities these can be pre paid gambling and other personal expenditures shore excursions Assigned cabin You pick a specific cabin on the ship and will probably not be up This is best if there are multiple cabins booked and the passengers want to be together If a client gets seasick it is best to get a cabin assignment amidships Guarantee You are guaranteed the sailing date and rate for the category quoted example 6A You may be upgraded to a higher category Do not take this if the client wants a specific cabin or area of the ship Single rate is usually 15096 of the double rate rates are based on double occupancy 6 9 Cruises gt 9 gt o o oo o 9 o 46 9 9 21 CLIENT INFORMATION REQUIRED Destination or area of the cruise Length of Cruise Cruise line preference Category inside outside balcony suite Names of passengers as appears on ID Number of passengers in a cabin usually limited to 4 Ages of the passengers Contact number for passengers Do they need airfare Do they need transfers When do they want to eat First or second seating Are
106. h Guides www rough quides com eee Specialty Travel Index wr ww pecialtytours com es ess Tour and Travel University wr wrw tauniv com eee CAE United States Customs information US State Dept travel advisories www seeamericacrq US Travel hdustry Assn www see america oeg US virgin Hands www usviteurism vi AAA Walt Disney Travel booking www disney travelagents com Word wide Low Cost Arines www whichb ud get com 8 5 References 21 AGENT WORKSHOPS AND SEMINARS There is ample opportunity to expand your knowledge beyond the scope of this manual Many times during the year tour operators tourist offices and other organizations will hold seminars to increase your knowledge of their product or destination Also there are seminars that are offered through trade publications or online CLIA holds cruise seminars several times a year There is a fee involved but we do receive discounted rates with our CLIA membership Please contact the agency for information and application forms or check www cruising org CRUISE LINES will sometimes hold seminars at sea which are offered during the course of the cruise Cruise rates are discounted and dates will be posted on the website also check www platinum seminars com TOUR VENDORS AND DESTINATIONS Listed below are websites and phone numbers for tour vendors and tourism offices that offer specialist programs The benefits may vary from a certificate ICTA credits bonus
107. half of cruise lines CLIA appoints travel agencies to sell cruises and receive commissions on behalf of steamship companies that are members of the association Commission The amount that a travel agent receives from a supplier for selling transportation accommodations or any other requests Concierge The hotel employee who attends to guests needs for special information theater and restaurant reservations and any other special services Condominium An apartment villa townhouse or hotel space rented from a company acting on behalf of the owner Rental includes access to all the amenities of the development Configuration The arrangement of seats bathrooms galleys or other areas inside a plane or motorcoach Confirmation Verification of a confirmed reservation either orally or in writing Most confirmations are subject to certain conditions Connecting Any two things that are directly linked to each other Connecting flights enable a client to change planes to complete a journey Connecting rooms or cabins allow guests to move from one to another without going out into the hall Consortium A group of independent companies that join together to gain greater profits Consulate A branch office of an embassy that is locate in a major city other than the capital Continental Breakfast A light breakfast of coffee rolls butter and jam and sometimes juice Corporate Rate A special rate negotiated between a supplier and employees of large
108. he description Some rooms have a maximum number of guests sometimes there could be extra person charges Room rates may change during the stay depending on the day of the week or season Ask about rate changes NOTE Hotel commissions are sometimes hard to track and collect For instance if your client reserves the room with one credit card and pays with another when they arrive the hotel may credit the room as a walk in or under a different rate code and may not pay commission It is best to book hotels with a preferred supplier like CCRA or through your Instant Travel Site on the website Those booking methods track the commissions and collect them for you 4 7 Hotels 4 9 9 9 CLIENT INFORMATION NEEDED Name under which reservation will be made Number and ages of guests adults seniors children Location city area city center airport beach Check in and check out dates Number of nights Type of room needed type of bedding king queen double twin moking non smoking view garden ocean level concierge usually includes extra amenities breakfast and hosted evening cocktails Discount qualifiers AAA AARP Corporate Government Certain rates such as government and travel agent are NOT commissionable Frequent Stay number Special requests Rollaway bed crib refrigerator microwave pool spa shuttle service restaurant proximity to attractions Some of
109. he price A specific cabin is not assigned at the time of reservation however the passengers may be upgraded to a higher category cabin The minimum cabin category given will be the one guaranteed For example a passenger may get a category 6A guarantee The passenger will in the worst case scenario get exactly that a cabin in category 6A but may be assigned a cabin in category 6D when the documents are issued Knot A ship s speed as measure in a nautical mile per hour Compared to a land mile it is 1 151 times the speed Nautical Mile 6 080 2 feet as compared to a land mile of 5 280 feet Open Seating There is no assigned seating so passengers are free to sit at any unoccupied table Pitch The rise and fall of a ship s bow when moving over waves i e the movement of a ship from front to back Quay pronounced key A dock pier or berth Roll The movement of the ship from side to side Second Sitting This is the later of the two dining times in the ship s main dining rooms It is usually around 8PM TBA To be assigned refers to arrangements that have not been confirmed This is the term used when a guaranteed cabin has been chosen This term may also be used for a person whose name is not yet known Tender A tender is a small boat used to move passengers from the ship to the dock These are sometimes needed in ports that have shallow water The ship is left at anchor out at sea Waitlist A passenger may be put
110. hedule A variation addition or cancellation from the basic schedule of one or more flights on single dates Administrating Carrier The airline which controls the operation of a flight AHC Airport Handling Committee IATA AHM Airport Handling Manual IATA Air Bridge Corridor attached to the plane door to enable them to board or disembark between the aircraft and terminal building Airport Apron Hard surfaced area used for the landing and taking off of aircraft Airport Art Name given to souvenirs on sale at airports Airport Code Every airport has a unique three letter code Example AMS for Amsterdam For cities with more than one airport there will be different three letter codes for the city and the airports Some 3 letter codes indicate other city points such as QWC for Berlin Zoo Rail Station Airside Area beyond the passport and security check areas Air Passenger Duty Charge payable on tickets for flights departing from the UK Aircraft A transport vehicle which is certified as airworthy by a competent aeronautical authority As used herein the definition may include surface vehicles the bookings and traffic handling for which are dealt with in a similar manner to that used for aircrafi Aircraft Configuration Planned utilization layout of aircraft interior space AIRIMP Reservations Interline Message Procedures Passenger ATC IATA Airline Code A two letter code indicating an airline air company or air carrier see 2 let
111. ializes in providing services to incoming passengers Also known as the ground operator Repositioning Cruise A cruise that transfers a ship from one cruising area to another between seasons Responsibility Clause The section of a brochure that details the conditions under which the brochure s arrangements are offered for sale Return In Europe a round trip Roll The sway of a ship from side to side Round Trip A trip one begins and ends in the same city In strictest terms a round trip describes a trip from an originating city to a destination city and back via exactly the same routing and using the same carrier Routings Airline roadmaps A list of intermediate points between the origin and destination cities in geographical sequence Run of the House ROH A flat rate for which a hotel offers any of its available rooms to a group Scheduled Transportation Service Operated in accordance with a published timetable Seasonal Rates A pricing structure that allows prices to vary depending on the time of year or consumer demand Segment A leg or group of legs of essentially continuous travel Service Charge A fee added to a bill usually in a hotel or restaurant to cover the cost of certain services as substitute for tipping Also an advertised fee that agencies may elect to charge clients for services Shell A brochure provided by a supplier complete with artwork and graphics but with space for a travel agency or tour operator to imprint
112. icate how much space there is between an aircraft seat and the one in front The technical term is pitch Links OAG Links OAG propriety schedule update remote access system Long Haul A flight of more than 4 hours On long haul flights the amount of space and comfort a traveler enjoys has a real effect on their feeling of wellbeing on arrival at their destination Lounge Airport Lounge Executive Lounge VIP Lounge A part of the airport where travelers can spend time between check in and boarding the plane Many airlines provide special lounges exclusively for Business and First Class passengers Loyalty Programs Reward programs that encourage business travelers to use the same airline or hotel chain for all their travel arrangements These programs are also known as Frequent Flyer or Frequent Lodger programs but each has a unique name Mail All types of material communications carried on one aircraft e g General Post Office Mail diplomatic mail military mail and company airline mail MCD Multiple Carrier Designator MCT Minimum Connecting Time Indicates whether there is enough time for a traveler to change planes make a transfer connection at any airport Movement The arrival or departure of an aircraft Non Operational commercial leg See Operational Leg Multi Sector On a journey that includes one or more transit stops each part of that journey is known as a sector No Frills Airlines Also known as Low Cost or Bu
113. ickets issue commission checks and distribute other important travel documentation Staff outside of New York are there to help train you in the travel industry through our information and class seminars guide you through our website and answer any travel questions you may have There are two types of travel arrangements that can be made Personal travel defined as arrangements made for you your spouse or significant other Public travel defined as arrangements made for friends family members and clients 1 5 Introduction 21 There are four options for you to arrange travel OPTION 1 ITA requests Tickets 82 Tours in house agents to do the research find rates and book travel OPTION 2 ITA does the research finds the rates and books travel OPTION 43 ITA uses www pulaskiticketsandtours com to book personal travel OPTION 4 ITA uses the Instant Travel Site their personal travel website to book public travel for their clients TRAVEL BOOKING PROCEDURES OPTION 1 ITA requests Tickets amp Tours in house agents to do the research find rates and Tickets amp Tours books the travel E Mail You may request travel information by e mailing your request to our New York office Make sure you include all the pertinent information as is stated on the appropriate booking form included in this chapter Once Tickets amp Tours receives the booking form one of our in house agents will research your req
114. in or room Do any discounts apply Senior or AAA Do you have any preferred hotels airlines cruise lines etc Do you have frequent traveler memberships with any of these Are there any special requests Does your party require travel insurance It is advised that the ITA check the invoice itinerarywhen it is received for accuracy of information OPTION 2 ITA does the research finds the rates and books the travel WARNING All vacation confirmations from travel suppliers consortiums or preferred suppliers must come to our NY office Complete a booking form and ask the travel supplier to send us a vacation confirmation form or forward us an e mailed confirmation notification We will send all confirmations from supplier back to you and you will receive the proper credit for your work You will not receive credit for your work unless you send us a booking form Failure to follow this procedure may result in a loss of commissions DO NOT BOOK TRAVEL YOURSELF UNLESS YOU HAVE COMPLETED OUR INTRODUCTION CLASS Making the Reservation Directly with the Travel Supplier The ITA may make reservations directly with travel suppliers If you choose to make reservations yourself please keep the following in mind 1 Please remember that when you call a travel supplier to make a reservation you are calling as a representative of Tickets amp Tours Introduce yourself by saying This is your name with Tickets amp Tours Itis Ti
115. inal Payment This section of the invoice lists the payment information It will list whether it is a deposit or full payment It will also list the form of payment made In the case of a credit card Tickets amp Tours will simply code it CC so the numbers do not appear on the statement If travel was paid in full the invoice will read 0 00 If a deposit was made an amount due will show 1 18 Introduction HOW COMMISSIONS ARE DETERMINED In the travel industry commissions are earned from products sold at retail commissionable rates Commissions can be earned for any travel purchased at a retail commissionable fare by ITAs for the public Commissions are paid by the travel supplier i e car rental company hotel cruise line etc NOT by the client The travel supplier will pay Tickets amp Tours and Tickets 82 Tours will pay the ITA a share of the commission depending on the amount of work the member did on their own Most travel is commissionable however domestic airlines will no longer pay commission International airline tickets should be booked through one of our many consolidator partners where net rates are available and commissions may be added As outlined in your independent contractor agreement here is how compensation and fees are calculated based on which option you use to arrange travel OPTION 1 If Travel Agency does the research and books travel for Personal travel by Contractor Contractor will receive net wholesale
116. ine dining and more extensive sightseeing Pleasant Holidays and Apple Vacations are examples or tour operators that feature destination vacations worldwide Following is a brief description of each basic type of tour Independent An independent tour has the minimum of structure and planned activities There are no set times for tours and there is more flexibility for the client They will not be part of a group but will be independent to do as they wish There may be a minimum number of components purchased in order to receive the tour operators negotiated prices an example of this would be a fly drive to Ireland featuring flight rental car and vouchers for bed and breakfast accommodations Hosted A hosted tour is similar to an independent tour except there is a resident host available at each destination The client will usually travel independently to a destination and at the hotel a host or concierge will be available to book sightseeing theater tickets tee times etc The host will also be able to answer questions about the destination and assist with any problems that may arise Escorted An escorted tour is very different from the other types of tours A travel date and itinerary are set and the client will travel as part of a group There will be an escort or tour guide who will travel with the group for the entire trip to make sure that all aspects go smoothly Local guides may be hired at some destinations The traveler may have some
117. ines provided by Condo Travel Club under Personal Travel Benefits on the website Meta sites like sidestep scour dozens of sites for the best price If you are a CLIA cardholder look on www cruising org for their special agent negotiated rates You can also call the hotel chain directly or go to their websites listed in this chapter TERMS AND POLICIES The travel industry has terms often used in making hotel reservations with which you should become acquainted The most common terms you will need to know that are not in your glossary are as follows Cancellation Policy This is the hotel s policy regarding the date and time by which you have to cancel a guaranteed reservation to avoid a penalty usually forfeiture of a deposit or one night s rate that is charged to the client s credit card ALWAYS find out what the cancellation policy is and relay this information to your client Comp Complimentary A room or upgrade provided fee of charge Group Rate A special rate usually given for 10 or more rooms It is usually a wholesale or net rate and commission must be added Overbooking This is similar to an overbooked flight A hotel has reserved more rooms than it has available They will try to re accommodate you at a nearby property and may offer to pay for the transportation to this hotel and the difference in cost for the new accommodations Rate Change This is when there is a change in the rate the hotel charges for the room during
118. int Fares For any flight that goes from one city to another whether it is a direct flight or a connection 2 26 Airlines amp Air Consolidators E Quote Fare Quote Price given for an airfare or accommodation With airfares a price is only guaranteed at the time of ticketing Round the World Fares Offered by airlines and airline alliances for travelers who want to make a reduced price itinerary which circumnavigates the world staying in a minimum of 3 or 4 cities Route A list of cities or airports that will be visited during a trip The cities are given in the order visited The word itinerary is also used to show a route but it usually has details of dates and times RQ Shown on a ticket indicates that a seat has been requested on a flight that is technically full This is also known as waitlising RT Return Trip or Round Trip when you return to the place you started your trip S Ona ticket indicates the fare type Economy Class SA Ona ticket indicates that a seat is subject to availability it is not confirmed Seasons Seasonal Fares On many routes some of the economy or discounted fares change depending on the date the traveler is departing These seasons are simply known as High Season and Low Season and indicated by H or L in the Fare Basis On some routes there are also extra seasons between High and Low these are known as Shoulder Seasons Spouse Fares Term used where the airline offers discounted fares for husbands
119. ion transportation car transfers coach Bedding preference king queen double twin Class of accommodations tourist budget first class deluxe luxury Location of hotel beach city center airport and so on Method of payment for deposit final payment Credit card number expiration date name on card Billing address Authorization to charge form copy of credit card and ID Do they want insurance signed insurance waiver 5 8 Tours a DOCUMENTING THE RESERVATION Obtain the name of the reservationist Date the reservation was made Name of tour company Tour number name Tour departure date Confirmation number Type of service first class etc names of hotels special services Itinerary Acceptable forms of payment Do you have an extra charge for using a credit card Total amount amount of deposit add on amounts if any commission amount Cost of insurance coverage inclusions Cancellation change rules and penalties Due dates of deposit final payment Flight schedule Fax or e mail confirmation to yourself and Tickets amp Tours 9 4 gt 9 9 o o o 9 9 9 o o NOTES 5 9 Tours SCRIPT Hi this is from Tickets and Tours I would like to make a reservation or I would like to check on rates for destination tour leaving on date returning for number of days nights There will be of passengers in of rooms My clients names are Their phone number
120. irport in route Also known as Transfer 2 18 Airlines amp Air Consolidators ENEE Container See Unit Load Device CRS Computer Reservation System Daily Every day of the week including Saturday and Sunday Data A representation of facts concepts or instructions in a formalized manner suitable for communication interpretation or processing by human beings or by automatic means Data Element A data element is a sequence of alpha numeric characters which depending on their specific context and position has a unique meaning e g Flight Designator Days of Operation Deadhead Aircraft or another vehicle traveling without passengers or cargo or airline or another carrier s employee traveling free DEI Data Element Identifier Denied Boarding Compensation Payment by an airline to a passenger with a confirmed reservation for a specific flight not honored by the airline Commonly given as a result of overbooking Departures The area of the airport used by people catching a plane The departure halls of the airport are in two parts the first part contains the check in desks landside and the second part may only be used by those boarding the planes airside Departure Times All timetables gives the time that the plane will depart in local time DES DESI DESIG An Airline Designator code Destination The traveler s final arrival city A journey or itinerary can have many destinations but each flight sector has only one Direct F
121. is They prefer class of accommodations and type of bedding They prefer smoking non smoking rooms My clients require do not require round trip air from departure city My client would like to request any special needs or preferences What is the total cost What is the breakdown How much is the commission What are the cancellation and change policies What amount is the deposit and when is it due What amount is the final Payment and when is it due What forms of payment do you accept Where do I send the payment Will you please fax a confirmation to 315 298 3901 Attn Karen Thank You name of reservationists 5 10 Tours PREFERRED SUPPLIERS Name of Company Adventure Tours CIE Tours International City Escape Holidays Club Med Continental Airlines Vacations Funjet Vacations Holland America Westours Phone Number 800 999 9046 800 243 8687 800 222 0022 800 258 2633 800 634 5555 800 558 3060 800 426 0327 General Tours TBI 800 221 2216 Globus amp Cosmos 800 221 0090 Go Go Tours 800 899 2558 Insight Vacations Keith Prowse amp Co Mountain Vacations Pleasant Holidays Princess Tours Qantas Vacations 800 582 8380 800 669 8687 800 558 3025 800 242 9244 800 426 0442 800 641 8772 SuperClubs 800 467 8737 TNT Vacations 800 262 0123 Tauck Tours 800 468 2825 Trafalgar Tours 800 854 0103 TransGlobal Vacations Travel Guard Insurance Walt Disney Travel
122. is an example of an international flight 2 20 Airlines amp Air Consolidators E Jetlag Temporary state of feeling in ill health following a long journey across several time zones The traveler has difficulty adjusting to the time zone of their destination and may feel sick lethargic and have difficulty concentrating Joint Operational Flight A flight on more than one airline operates one or more of its legs K When shown as 23k is the weight allowance shown on a ticket Example 23k is a maximum free baggage allowance of 23 kilos Landing Fee Charge made by the airport authorities to airlines for landing their aircraft Landside Area before passport control and security checks with free access Landing Card A document which must be completed by a passenger prior to arrival in order to gain entry to the country Layover Scheduled Interruption of a journey usually overnight either at the passenger s request or necessary because of a lack of a connecting service Leased or Blocked Space Flight A flight where the operating airline leases or blocks some seats space to one or more other airlines and all participants to such an agreement sell their seats space on that flight under their own designator s Leg A leg is another word for sector i e each section of a journey or trip Example a traveler could be told that the London to Paris leg of their trip would be either by air or by Eurostar train Leg Room Term used to ind
123. is designed for you to gather information learn about the business of travel and book travel and accommodations The website contains information that includes news special travel opportunities travel information links to suppliers and much more WEBSITE REGISTRATION INSTRUCTIONS In your browser address bar The one where you type the URL or website address type www pulaskiticketsandtours com Hit the return or enter key You will then go to the home page Where indicated on the page type in your card number as it appears on your Diamond card hit the return or enter key on your keyboard you are now in the site and can access information TIPS ON USING THE INTERNET 1 Use lower case letters when typing in an Internet address or e mail address 2 If you know the website address type the specific address in your Internet address bar using Internet Explorer Netscape or similar browser services 3 Search engines such as Google are designed to help you locate websites if you do not know the specific address TRAVEL BOOKING OPTIONS Travel arrangements can be made for yourself friends family and clients through your affiliation with Tickets amp Tours To facilitate your travel needs it is best to use our New York office to make personal and client reservations or call our preferred supplier GOGO Worldwide Vacations Due to regulations and restrictions our satellite office staffs are not equipped to print airline t
124. ive CLIA affiliated travel agency The card islntended for identification purposes only and CLIA assumes no responsibility for any misuse or misrepresentation of it The official trade association of the cruise industry CLIA works in partnershio with professional travel agencies throughout the United States and Canada CLIA Cruise Lines International Association 1 22 Introduction ESE CHAPTER 2 AIRLINES 8 AIR CONSOLIDATORS Types f Airline THE rod A ddr Ra eta Aitine Pl ri A A pa dat Airline 2 METRI P PD rM RE dus n M P erc Special PARED DIRA AAA A DIRA Airline Ticketing ari AA Documenting Airline ResetvatlODS 2 44 9 dede ge deco seeks Rd RR IR acr ad aleta o uus Se deck Rr a RR Ce aad au PI PR er eset e eae aces addas Making a Reservation IR EE dA DR RU GA AQ d edic a er NH E d Ine Red Alt Consolidators 42k bkieesekker es 4a A e ea Rb EP Pd beds Air Consolidator Directory aula sace d ior Ea KD kae eee nd CR SCR SCR es 100244 d RES Internet Booking Sites for Air Consolidators di IRA RC TRUCO Aviation Industry Codes s ui 33332 A REPAIR S cu ORE RR CRECEN E United States Airport City Codes 4 1 sr ba ds nd International Airport City Codes 4 snd ated RODEO ee Roa pbi ES a ood ew apad id Special Meals siii RERO ee d ER dd ees abeo ea acd d ead PARTE Airline Internet DIGG BE o are e CON OC AAA RARA DN AAA AAA Air Tavera Fates and Ticketing Glossary of Terms 121252 eeek rad a 2 1 Airlines amp Air Consolida
125. l be responsible for collecting any fees incurred by Tickets 8 Tours Cashier s Check Must be made payable to Pulaski Tickets amp Tours Money Order Must be made payable to Pulaski Tickets amp Tours Credit Card Credit cards are the most convenient form of payment There are two benefits to the passenger 1 some cards offer free insurance to the traveler and 2 the passenger has recourse if there are any problems Advantages to the agent are 1 they don t have to worry about the fund being available 2 they don t have to forward payments on to Tickets amp Tours and 3 the entire reservation can be made by phone or on the internet The agent needs to collect the card number expiration date name on the card billing address and Authorization signature The form we use is shown below Some travel suppliers have their own form to use and will fax it to us or to you They may require a photocopy of the front and back of the credit card and a copy of the cardholder s driver s license The travel supplier determines which cards they accept Some suppliers often air consolidators may have a small surcharge for using a credit card 1 15 Introduction AN CREDIT CARD AUTHORIZATION COPY Front and Back of THE CREDIT CARD AND DRIVERS LICENSE OR PASSPORT and ATTACH Mail or Fax to Pulaski Tickets amp Tours Inc 4882 A North Jefferson Street Pulaski NY 13142 Phone 1 877 453 8458 Fax 1 315 298 3901 I Authorize P
126. l usually require a corporate account with the hotel or chain The rate may be discounted 10 30 and may be non commissionable Government Federal and state governments may contract discounted rates for their employees that travel on government business These rates require identification at check in and are usually non commissionable Group If you have a group traveling and need ten or more rooms you may block space in a hotel You will usually receive a net rate and will need to add commission This will be lower than the daily rate You may have to sign a contract stating that you are liable for the rental of the contracted number of rooms and you may have to provide a rooming list Convention This is similar to the group rate except the organizer has blocked the space and contracted the rate An attendee to a convention will be offered this rate This rate may be lower than the rack rate or the organizer may increase the rate to offset the cost of the convention Membership Often members of organizations like Condo Travel Club will receive a discounted rate Identification or a rate code will be needed at time of booking and or provided at check in Coupon Clients may have coupons that will entitle them to a percentage or dollar discount Many credit card companies and other large organizations offer these coupons The discount code must be given to the reservationists when booking the hotel and presented upon check in Agent Ag
127. lar makes or models are never guaranteed Below is a short description of car sizes and types Economy Subcompact This is the smallest size of car available This generally is the least expensive car to rent Examples are Ford Focus and Mitsubishi Mirage Compact This is the next size up from the economy car These are usually about the same price as economy cars Examples are Dodge Neon Chevrolet Cavalier Intermediate Mid size This is the next size up from the compact This will accommodate more passengers and have a little more luggage space Special equipment may be included such as CD players and power windows Examples are Dodge Stratus Toyota Camry Nissan Altima Standard Full size The next largest car is the standard or full sized car Extra amenities are usually included The standard car will comfortably seat 5 passengers and have a large trunk Examples are Toyota Avalon Ford Taurus Dodge Magnum Chrysler 300 3 2 Cars Luxury Premium These type of cars will have many extra amenities such as power seats leather interiors and power windows and locks Some rental car companies have different models and makes for Luxury and Premium These cars will have more trunk space comfortably accommodate 5 passengers and have larger fuel tank capacities Examples are Lincolns and Cadillacs Convertible These are considered a specialty car They will rent for a higher rate They are more common and available in warm
128. laski Tickets amp Tours Inc 2190 Meridian Park Blvd Suite A Concord CA 95420 Phone Fax Office Hours Monday Friday Customer Service Mailbox Senior Travel Consultant E mail Ann Cukrov Pulaski Tickets amp Tours Inc 11024 N 28th Drive Suite 200 Phoenix AZ 85029 Phone Fax Office Hours Monday Friday Customer Service Mailbox Senior Travel Consultant E mail Sharon Nash www pulaskiticketsandtours com 1 877 453 8458 1 315 298 3355 1 315 298 3901 8 00 AM 7 00 PM EST customerservice pulaskitravel com kprice pulaskiatravel com htrumble pulaskitravel com jlapointepulaskitravel com arice pulaskitravel com 1 925 676 2500 1 925 676 2504 9 00 AM 5 00 PM PST customerserviceO pulaskitravel com ann cukrov concordtravelagency com 1 623 933 9400 1 877 246 4035 Toll Free 1 623 933 9433 9 00 AM 5 00 PM MST info peoriaagency com sharon nash peoriaagency com IATA ARC CLIA Number 33 53 0556 1 4 Introduction YOUR WEBSITE Your website is protected and requires a password your diamond card number to enter It is for you the Independent Travel Agent not for your friends family or clients Any unauthorized use of the website is prohibited The website address is www pulaskiticketsandtours com You can find all the benefits described above by using your Diamond card number to log in Tickets amp Tours and our travel suppliers display up to date information on the site The website
129. late fares for complex flight itineraries Midweek Either Monday to Friday or Monday to Thursday Jn the fare basis the letter X indicates midweek departure On routes where the day of the week affects the fare the rule shows how midweek is defined Mileage System See Maximum Permitted Mileage N Ona ticket as part of the fare type indicates a night fare NUC Neutral Unit of Construction used in constructing air fares O Ona ticket as part of the fare type indicates shoulder season between high and low seasons OK Shown on a ticket confirms that a seat is available for the traveler on that flight Caution also see note on overbooking OW or O W One way ticket A one way fare can include more than one destination OX Ona ticket as part of the fare type indicates a one way excursion fare P Ona ticket indicates the fare type First Class Premium Partner Tickets amp Fares Term used where the airline offers discounted fares for husbands wives partners who want to fly on the same flight as the business traveler Documentary evidence has to be presented Partner Fares are also known as Spouse Fares PC See Piece System Pex Fare Discounted return fare available on many not all flight routes Once the ticket has been purchased changes cannot usually be made The lack of flexibility about dates with other restrictions on length of stay often means that Pex fares are not suitable for business travelers Point to Po
130. le occupancy are also listed if applicable Single supplement rates for one person are added to the normal per person rate Airfares may have their own listing or you may have to call the tour company directly for a rate quote Terms and Conditions These are the most important pages in the brochure It is here that all the tour company s policies are stated Important terms such as payment schedules cancellation and change policies and insurance coverage should be highlighted for the client You may want to photocopy the pages and have the client sign indicating they have read and understood the terms and conditions Also included in this section will be document requirements for traveling outside of the U S 5 7 Tours 9 9 05 o 4 24 9 9 9 9 gt o o oo o o 21 BOOKING TOURS Use our IATA 33530556 You book you will receive 50 of the commission Can be one stop shopping Components can include any or all Air Hotel Car coach Transfers Sightseeing Meals Add ons can earn extra commission Golf sports packages Sightseeing Show tickets Attractions Transportation Spa treatments CLIENT INFORMATION REQUIRED Clients names and ages Dates and length of tour Destination s of tour Tour type hosted escorted or independent Phone number and address of client Departure city Tour Company tour number Air included or done separately seating preferences frequent flyer numbers Destinat
131. liers They may be based on agency sales seasonality and availability Sometimes an upgrade may be given in lieu of a discount Cruise lines offer two methods to get an agent rate Space Available and Positive Space Space available is a greatly discounted rate and is offered on a shorter notice anywhere from a few days prior to sailing to 4 weeks out and only when adequate space is available Positive space is where the cruise line will confirm a reservation in advance The ITA must learn to shop around for the best rate The suppliers who offer these rates will offer them only when space is available They are for profit businesses and will not offer a reduced rate if they can get a full fare from someone else When taking advantage of these reduced rates you must always conduct yourself in a professional manner and NEVER disclose the amount you paid to any regular passenger Remember you are a representative of Tickets amp Tours 1 13 Introduction 21 Travel suppliers may require any or all of the following identification CLIA card IATAN card letter of introduction business cards and a photo ID As an ITA of Tickets amp Tours you may receive all but the IATAN card This card is issued by the International Association of Travel Agent Network to individual agents who are employed for at least 20 hours a week in an agency for one year or who have earned 5 000 in commissions in a year Cruise Lines International Association C
132. light Where the plane goes directly from the departure city to the arrival city and the traveler does not need to change planes Sometimes a direct flight makes an intermediary stop where the plane lands at an airport in route but if the passenger doesn t have to change flights its still known as a direct flight Domestic A flight that takes off from one airport and lands at another airport in the same country i e New York to Los Angeles is a domestic flight as both airports are in the USA Domestic Airline An airline operating services entirely within one country Domestic Flight Leg A flight between two stations to which the same ISO country code applies Dry Lease Refers to the leasing of an aircraft only Dupe Duplicate Leg A single non operational leg of a flight that for commercial technical reasons is displayed under more than one flight number by the operating carrier or is displayed by a different Airline Designator Flight Number by an airline other than the operating Economy Cabin For travelers with Economy Class tickets On an aircraft there may be two or more Economy Class cabins EJT or EFT Elapsed journey time or elapsed flying time Elapsed Journey Time The term used to explain real flying time or actual journey time Because the flight timetables use local times for departure and arrivals it is not easy to see how long each flight will actually take 2 19 Airlines amp Air Consolidators is A Empty L
133. limates and also some ski destinations They will have housekeeping and facilities such as a kitchen or kitchenette and separate bedrooms 4 4 Hotels Bed and Breakfast This is usually a room rented in a private home that includes a full breakfast They may or may not be en suite meaning they have a private bathroom guests may have to share a bathroom They can be very charming but not all B amp B s will accept children and most do not pay commission Standards vary so be prepared to ask questions Hostel These accommodations are more commonly called Youth Hostels and are usually no more than a bed in a shared room similar to a dormitory Because of the low cost guests are often required to perform certain chores to help with the hostel operation There is an international youth hostel guide which lists hostels worldwide and there are even elder hostels that cater to the mature traveler over 55 years of age HOTEL RATES There are many qualifiers that affect the rate paid for a hotel room Promotional discounts may be given to promote the property and to increase the occupancy rate during certain time periods Always ask if there is a promotional rate These rates may also include extras such as free parking full daily breakfast or discounts for spa services Rates may be affected by the availability of rooms It always pays to call different sources or check online to get the best rate The following may affect th
134. low you to pre pay them If there is a third or fourth person sharing the cabin the rates for these additional guests are usually highly discounted Shown below is a chart showing typical pricing for a cruise TEAK VALUE SEASON SEASON Upper Deck 2 Large Suite roorns Balcony Eine Bed 3 500 00 3 000 00 Tr Suite Upper Deck Balcony King Bed 2 500 00 2 100 00 Outside Main Deck Baleony 2 Lower 2 000 00 1 750 00 Main Deck 2 Lower Beds 1 800 00 1 500 00 CATEGORY LOCATION DESCRIPTION Lower Deck 2 Lower Beds 1 250 00 Main Deck 2 Lower Beds Lower Deck Lower Beds 1 000 00 Lower Deck Upper amp Lower 800 00 500 00 Third Fourth Person 200 00 Port Charges per person 129 00 Cruise Insurance per person 00 00 repaid Gratuities 68 00 inele rate 15096 of standard rate 1 300 00 100000 750 00 to te AIR ADD ONS Most cruise rates do not include airfare and transfers These are added on to the cruise rate quoted Less expensive air fares may be found on the internet If the passenger wants to change the flight schedule offered by the cruise line they will need to contact the Air Deviation Department and may be charged The passenger needs to be aware of some of the advantages to purchasing airfare through the cruise line 1 Should a flight be delayed or canceled the cruise line will either hold the ship or arrange for passengers to travel to the first port of call Transfers are usually included F
135. mailed confirmation notification All confirmations from travel vendors consortiums or preferred suppliers must come to our New York office We will forward all confirmations from the supplier back to you and you will receive the proper credit for the reservation You may not receive credit for the reservation unless you submit a booking form and reservation confirmation form received from the travel supplier Failure to follow this procedure may result in loss of commission Go to our website www pulaskiticketsandtours com Use your Instant Travel Site for client bookings Use our IATA 33530556 when talking directly to rental car supplier consortium or preferred supplier Call supplier directly for a rate Typically the best rates are online but there may be special rates for callers Go to Vacation com and log into Agentnet to find preferred supplier information and their commission rates Book cars for clients yourself and earn 50 of Net Travel Revenue or amount described on your Instant Travel Site For personal travel use special negotiated rate links and meta search links under Personal Travel Benefits provided by Condo Travel Club on www pulaskiticketsandtours com or go to CLIA s website www cruising org for their special discounted car rental rates for agents Don t over insure Call your insurer to find out what coverage you have Pay with a major credit card Insurance may be included call the c
136. ment between carriers commonly airlines stipulating the maximum capacity to be offered by each carrier on a particular route Cargo Any goods carried on an aircraft Carousel A circulating conveyor belt on which baggage is delivered Carrier Another term for the airline or company that operates flights from one airport to another The term is used in many legal documents CAT Clear Air Turbulence The disturbance caused to an aircraft when flying through inclement weather or air pockets Certificate of Airwortbiness Document issued by a national civil aviation authority to certify that an aircraft satisfies its safety and other criteria Certificate of Seawortbiness Document issued by a national maritime authority to certify that a ship satisfies its safety and other criteria Charter Airlines An aircraft that has been hired by one or more operators usually for the package holiday market Most seats are sold only as return flights for 7 or 14 might stays The flights sometimes depart and arrive at inconvenient times and passengers are unable to change their bookings Seats are normally sold with accommodation Check In Describes both the action and the area in the airport The passenger goes to the check in desk for the airline they are traveling with and the check in staff then take and tag large items of luggage which then get taken to the plane and the passenger is given a boarding pass Some cities have check in facilities in the city cent
137. n Zulu Call word for the letter Z 2 24 Airlines amp Air Consolidators A FARES AND TICKETING GLOSSARY OF TERMS A Describes part of a ticket type in this case First Class Discounted AB Describes part of a ticket type in this case Super Apex Air Passes These are designed for travelers who want to take many domestic flights in one country ie the USA The flights all need to be on the same airline and have to be bought outside the country they will be used in The passes are made up of a minimum number of flight coupons usually 3 although more can be bought at the same time Airline Code Every airline air company or air carrier is allocated a unique two letter code e g British Airways uses BA AP Describes part of a ticket type in this case Apex Apex Fares Reduced price fares available on many routes The fares must be purchased a certain number of days in advance of traveling and normally have lots of restrictions on them Availability Indicates whether there are seats for sale on a particular flight Most websites selling air travel allow you to check whether any particular flight is full or it seats can still be bought or are available B Describes part of a ticket type in this case Economy Class Discounted Back to Back Fares Tickets In booking tickets in this way the traveler can save money on two return trips to the same destination by the same traveler Also known as Cross Ticketing BB Describe
138. n have rock climbing walls golf lessons shuffle board exercise classes and many more activities Contained Cost Cruises are inexpensive compared to land based vacations Almost all expenses such as accommodations food entertainment and most shipboard activities are included in the cost of the cruise Items not included are alcoholic beverages gambling beauty shop spa treatments soft drinks medical treatment shopping gratuities and photographs CRUISE TERMS Add On An additional charge added to the cruise only fare Examples are airfare transfers shore excursions pre and post cruise packages etc Beam The width of a ship Category Cruise lines divide their cabin inventory into categories to assign prices Generally categories are based on the deck level whether the cabins are inside outside or have balconies Suites would be the most expensive down to an inside lower level cabin being the least expensive Numbers and or letters are given to denote the category First Sitting The earliest dining time in the main dining room This is usually around 6pm for dinner Free Choice Dining This is a dining option that has become popular on some cruise lines One may eat when and at whichever table they desire Alternate specialty restaurants are available to the passenger Some of these may have a surcharge or an a la carte price 6 2 Cruises E Guarantee The cruise line guarantees the date of sailing the ship and t
139. ndominium Travel Club Find them under Personal Travel Benefits on the website Links allow the ITA to book travel at rates negotiated by Condo Travel Club for the convenience of the ITA and do not have commissions associated with them Personal Travel can also be booked by calling our New York office or through Consortiums and Preferred Suppliers of Tickets amp Tours Remember Consortiums and Preferred Suppliers are not your personal travel agents They exist to help agents find the best deals for their clients If you contact them be sure you ask for quotes on specific itinerary If you need help with itinerary call our New York office OPTION 4 Use the Instant Travel Site to book travel for your clients You can subscribe to the Instant Travel Site tm for only 99 00 a year and have your own personal website earning you commissions 24 hours a day See more details in the Instant Travel Site User Manual If you don t subscribe you will still be able to use the site from www pulaskiticketsandtours com to book travel and earn commissions but you won t be able to give it to your family friends and clients to access 1 8 Introduction E Sl BOOKING FORM 50 of net travel revenue due I did all the work and booked the reservation 20 of net travel revenue due Tickets amp Tours helped me with the reservation No commission due I booked reservation at wholesale or travel agent rate for personal travel Tra
140. ndor Most group reservationists are very helpful and will walk you through the booking process You need to be very organized keep accurate records One call will enable you to reserve all of the passengers in the group Don t allow too many individual choices or requests Group rates are usually more attractive than individual rates Group space can usually be secured for up to 30 days without an initial deposit 7 6 Groups 9 9 94 9 9 9 9 o 9 oo 9 9 9 9 9 8 1 1 0 9 INFORMATION REQUIRED TO BOOK A GROUP Type of group e g family friends church co workers Type of travel e g cruise tour Length of travel Dates of travel Names of passengers legal as appear on ID no nicknames Number or approximate of passengers in group Ages of passengers Number of cabins rooms to be blocked Type of cabins rooms and numbers of each Number of passengers in each cabin room single double triple quad Bedding preferences king queen double single It is best to add a few extra rooms cabins in case you have others wanting to join the group Which passengers require insurance Any special occasions or celebrations Airfare Departure city or cities Number of seats Seating preferences Price per person Senior child discount May want to do separately with an airline group desk or consolidator Advertising the Group How will you promote the group Through a group leader e g local golf pro Tour comp
141. ng are examples of codes that may be used when verifying Locator and Confirmation Numbers and the spellings of names You may use your own codes but it is advised you use them to assure the correct information is communicated A Alpha N November B Bravo O Oscar C Charlie P Papa D Delta Q Quebec E Echo R Romeo F Foxtrot S Sierra G Gulf T Tango H Hotel U Uniform I India V Victor J Juliet W Whiskey K Kilo X X ray L Lima Y Yankee M Mike Z Zulu 2 11 Airlines amp Air Consolidators UNITED STATES AIRPORT CITY CODES The following is a list of frequently used airport city codes These are sometimes required when seeking availability fare and schedule information The codes are alphabetized by the city in which the airport is located CVG CLE COS CAE CMH Abilene TX Acapulco MX Albany NY Albuquerque NM Alexandria LA Allentown PA Amarillo TX Anchorage AK Atlanta GA Austin TX Bakersfield CA Baltimore MD Bangor ME Baton Rouge LA Bay City MI Beaumont Port Arthur TX Billings MT Birmingham AL Bloomington IL Boise ID Boston MA Buffalo NY Burbank CA Butte MT Cancun Mexico Cedar Rapids IA Champaign Urbana IL Charleston SC Chattanooga TN Chicago IL Midway Chicago IL O Hare Cincinnati OH Cleveland OH Colorado Springs CO Columbia SC Columbus OH GUC HRL MDX BDL HNL HOU HSV IND ISP JAN JAC JAX MCI EEN EYW ILE LSE LFT LCH LAW LEX LNK LIT
142. nt Europe Greece Orient Asia Worldwide Worldwide US Canada Mexico Africa Worldwide Orient 5 12 Tours Phone Number 800 353 4525 800 554 7016 800 622 3009 800 321 2121 800 228 0877 800 800 0202 800 442 8952 800 245 3874 800 445 7002 800 421 8446 800 237 7249 800 661 1152 800 899 8618 800 243 8687 800 222 0012 800 258 2633 800 340 5158 800 266 8454 800 221 6666 800 782 2424 800 221 0090 800 387 8850 800 774 6531 800 899 2558 800 877 4277 800 426 0327 800 223 5570 800 772 0011 800 582 8380 800 456 8100 800 223 7460 800 377 1080 800 397 3348 800 255 4266 800 323 7604 800 642 2861 800 955 1925 800 221 7179 Company Perillo Tours Pink Jeep Tours Pleasant Holidays Qantas Vacations Rail Europe Rocky Mountain Vacations Sandals Southwest Airlines Vacations Sports Empire Superclubs Tauck Tours Trafalgar Tours Travcoa Travel Bound Inc United Vacations Virgin Atlantic Vacations Walt Disney Travel Co Wilderness Travel Ya lla Tours Yankee Holidays E Destination s Italy Hawaii Jeep Tours of Sedona AZ Hawaii Mexico Australia Asia Caribbean Australia New Zealand S Pacific Europe Rail Travel Passes Canadian Rail Tours Caribbean All Inclusive SW Airline Destinations Las Vegas US Major Sporting Events Caribbean All inclusive Worldwide Canada US Europe Middle East Worldwide Worldwide United Airlines Destinations Virgin Airlines Destinations Disney Packages Intern
143. ntals Er 9 14 Online Sales rrr 9 14 Cruise Vacations Booked Online lt o cis dde E a Di aa EORR REOR LAC RR 9 14 Airline Reservations Online Sales with E Tickets oooooooooooooom oooo o o o 9 14 Tickets OC ici aisla O ous apa bare pee 9 14 Marking Up Your Condos edes be ke heh tienda POS es neler ads Ass R S dut 9 14 Your Roles 02 parda as 9 14 A e CU tm 9 15 9 1 Instant Travel Site elcome to Pulaski Ticket 82 Tours Instant Travel SiteTM As your Host Travel Agency Pulaski Tickets amp Tours wants to keep you competitive in the business of travel Our industry is on the fast track of change brought on by the Internet and the companies positioned to gain from its acceptance Travel is a billion dollar industry and the World Wide Web is now the place travelers go to research and book their getaways You can take advantage of this explosive and lucrative growth by subscribing to the Instant Travel Site The Instant Travel Site is a comprehensive travel booking portal that lets your customer s book travel and you earn commissions As a subscriber to the Instant Travel Site you can provide your friends and clients with your own y P y y personal Internet site so they can book all their travel needs and get some of the same great benefits you have enjoyed as a member Your website pulaskitravel com your name or the name of your choice is reserved for you to give out to whomever wants to use your travel se
144. ntification Card to all qualified applicants Personalized email address for all Independent Travel Agents Stationary and business cards printable from our website Travel Agent Updates online FAMS and Travel Agent News Travel Agent Resources locate travel wholesalers vendors and consolidators TRAVEL CLASSES seating so they must be reserved in advance To register for a class Go to www pulaskiticketsandtours com Enter your login number temporary card number or permanent card number Look for Travel Agent Resources Click on the highlighted link to enter Agent Resources Find News and Events and click on Agency Calendar desired Either call the number shown e mail or click on the link to register for a WebEx class 1 3 Introduction 21 TICKETS amp TOURS DIRECTORY The following is a directory of email addresses telephone and fax numbers for Tickets amp Tours offices The directory has been provided to better serve your needs and enable you to reach the correct department as conveniently as possible Tickets amp Tours Main Office Pulaski Tickets amp Tours Inc 4882 A North Jefferson Street Pulaski NY 13142 Website Address Toll Free Travel Phone Customer Service Phone Fax Office Hours Monday Friday Customer Service Mailbox Master Travel Agent E mails Karen Price Heather Higby Jennifer LaPointe Ashley Rice Tickets amp Tours Satellite Offices Pu
145. oad Corporation Green Mountain www rails vt com E eem II Rail Europe ce EC Sm VIA Ral Carada Dwwwadla PP 5 18 Tours TOUR RESERVATION FORM E TE SUE A EL nn AA TS smr LLL Bernar 0 S ADDRESS Eq A lt A 22 EA m ME AIR TRAVEL INFORMATION 0 T emen eem CS eee TENIS EEE EE SEMEN E IE TEO TEO TE NRI EEE E A MEN TE AAA RR RA RRA IE TEE IO TE TE O E E E IA A AA CES A had ES LI C SNR LIC LC NNNM AE AN Foam cbr EM ILLE NN LI LL NNNM AN puros Resa aang request ps Need Roleway ves MOO AA A A IE uu sz gt OS E E Eee TR jane o Ca Name oi Card edt Can TRIP INSURANCE I8 STRONG LY RECOMMENDED DO YOU AANT TRIP INS URA NCE 5 19 Tours Host 5 20 Tours CHAPTER 6 CRUISES The Popularity of Cruising 12 25 7 or ROC NS AA AR 6 2 Gruising Lens e is AN ARA 6 2 Cruise O O ex eatin CR dr eee ae 6 4 rl AAA on 6 5 Cruise BUQUES RIA AIR LR ERE EA EE A PER 6 6 Cruise Rates eae ee ee ee ee eee RR eee ere a 6 8 coe eee Sn ee a iaa 6 8 Agent Rates O O ete Rees 6 9 Booking Cruise ia a AA AAA 6 9 Client Information Required porcina A Ra AA 6 10 Documenting the Reservation e eiod banca dise pei ari acota dw a raciale edo aod ba 6 10 vo ra IAEA RE eee E ANA 6 11 Preferred Suppliers opor ANS AS A AAA AAA aoe 6 12 Couso Line Directoy ni AR id 6 13 A odore ded nae ED dcr deed he b uc ERG a dE
146. ollows 30 days after checkout date Online Sales Published Rate Hotel Inventory Earn 50 of the total gross commissions paid to Pulaski Tickets amp Tours Gross commission means the total commission amount received by Pulaski Tickets amp Tours from the travel suppliers and its hotel reservation suppliers less refunds cancellation and collection fees Commissions are paid in U S dollars no sooner than 30 days after checkout date from the hotel The average commission payment follows 30 to 90 days after checkout date Customer Call Center Sales Hot Rate Save Rate Inventory Earn a 5 commission amounting to 5 of the total net sales less refunds and cancellations The average commission payment follows 30 days after checkout date Customer Call Center Sales Preferred Rate Hotel Inventory Earn a 4 commission amounting to 4 of the total net sales less refunds and cancellations The average commission payment follows 30 days after checkout date Customer Call Center Sales Published Rate Hotel Inventory Earn 30 of the total gross commissions paid to Pulaski Tickets amp Tours Gross commission means the total commission amount received by Pulaski Tickets amp Tours from the travel suppliers and its hotel reservation suppliers less refunds cancellation and collection fees Commissions are paid in U S dollars no sooner than 30 days after checkout date from hotel The average commission payment follows 30 to 90 days after checkout
147. ommissions due to the correct ITA 1 7 Introduction OA 4 If you are making reservations directly with a travel supplier when asked for agency information you are to give the address and phone number of Tickets amp Tours in Pulaski New York All correspondence with suppliers must come through our office 5 When an ITA makes the reservation directly with the travel supplier they may call in the credit card number directly NOTE All ITAs must follow the guidelines as described under the section Forms of Payments in this chapter 6 Rates quoted by an in house agent are always based on availability and subject to change until payment is made Airline ticket prices may change at any time until they are paid in full and ticketed Rates for most tours cruises hotels and cars are guaranteed once a deposit has been made or a confirmation sent 7 Full payment must be made to Tickets amp Tours before an airline ticket can be issued NOTE If the payment is by check or cash the payment must be in the office before the tickets can be issued If a coupon is being used for an airline ticket the actual coupon must be in the office before the ticket can be issued Faxing the coupon is not acceptable No exceptions No documents will be sent unless Tickets amp Tours has received full payment OPTION 3 ITA uses www pulaskiticketsandtours com to book personal travel Discount personal travel can be booked using your membership in Co
148. on a waitlist when the accommodations they request are not available The cruise does their best to obtain these accommodations and will advise the passenger should they become available 6 3 Cruises 21 CRUISE TYPES There are many different types of cruises available worldwide The most popular is the destination cruise The main types of cruises are described below Destination This is a cruise that sails to or in a certain area The most popular cruise destination is the Caribbean Others include Europe Mexico Hawaii South Pacific Alaska etc Repositioning Cruising from one seasonal destination to another For example a ship will sail from Alaska to the Caribbean in early fall and do the reverse in the late spring usually via the Panama Canal There are also repositioning cruises from the U S to Europe Theme Some cruise lines will have a theme aboard a certain sailing such as Big Band or Jazz where their entertainment will be from that era Other themes might be baseball or football where players would be on board to host seminars and sign autographs These may sail to any destination Also classified in this type would also be special interest such as Arctic Antarctic or scuba diving cruises These ships tend to be smaller in size Sailing Vessels These are multi masted ships with sails but are also engine powered These smaller ships can sail to destinations the larger cruise ships cannot Some popular destina
149. on number Rate including extra hour day charge and mileage charge Date location and time of pick up Date location and time of drop off Type of car Requests made Make sure to complete a booking form Cars AN SCRIPT Hi this is from Tickets amp Tours Travel Do you need my IATA number I need to make a reservation for I need to get a rate for a type of car in city on date to be picked up at location at time and dropped off in city and location at time on date My client s name is and he she will will not be arriving on airline flight number at time We do do not have a type coupon The rate code is My client is a name of club member My client has a corporate number My client would like to request i You must complete a booking form and send it to our New York office so tickets or other IMPORTANT TRAVEL DOCUMENTS can be issued to the traveling party and credit given to you as an independent agent Cars WEBSITE AND PHONE DIRECTORY CAR VENDOR WEBSITE TOLL FREE NUMBER ALAMO AUTO EUROPE AVIS BUDGET DOLLAR ENTERPRISE EUROPCAR HERTZ KEMWEL NATIONAL RENAULT THRIFTY wwwthriftycom 3 9 Cars 3 10 Cars CHAPTER 4 HOTELS nl MUR 4 2 dens add Policies usada er d pede Ni 4 2 ipo dis AP miene nsii datina NE ends la Geen eee ned EEES 4 3 Hotel Ras di A ai ee BAN e de e Dr wed Ae deo d ir d 4 4 a o EM PETERE
150. onal codes You can find them online at any consolidator website by performing a search or go to www nationsonline org oneworld airport_code htm The following is a list of various meals the airlines offer Not all airlines or flights will have every type of meal available Be advised that many airlines are cutting back on meal service Allow at least 24 hours to process request Code AVML BBML CHML DBML GCHZ GEML HFML HNML KSML LCRB LCML LFML LPML LSML MOML NLML NSML ORML PFML SEML VGML CHKN FPML FRNK BLML SHML TDML RFML INTERNATIONAL AIRPORT CITY CODES SPECIAL MEALS Meal Type Asian Vegetarian Infant baby Food Child Meal Diabetic Grilled Cheese Gluten Free High Fiber Hindu Kosher Low Carbohydrates Low Calorie Low Cholesterol Fat Low Protein Low Sodium Muslim Non Lactose No Salt Oriental Peanut Free Seafood Vegetarian Fried Chicken Fruit Salad Child Hot Dog Bland Hot seafood Toddler Meal Refugee 2 14 Airlines amp Air Consolidators Aer Lingus Aerolineas Argentinas AeroMexico Air Canada Air France Air New Zealand AirTran Alaska Airlines Inc Alitalia All Nippon Airways Aloha Airlines American Airlines Asiana Airlines Avianca Bahamasair British Airways Bwia West Indies Airways Cathay Pacific Airways Cayman Airways Continental Airlines Delta Air Lines El Al Airlines Japan Airlines KLM Royal Dutch Airlines Korean Air Lacsa Airlines Costa
151. oost our business Create custom flyers and regional advertising with the full support of their professional creative team THINGS TO KNOW WHEN USING GOGO Book travel on their website You can book all your travel hotels and find destinations or special offers through their website provided you are registered To register go to www gogowwv com Click on register and enter our IATA number 33530556 zip 13142 and agency Tickets amp Tours Fill in your personal information and select your login and password There are many ITA tools available on www gogowwv com You can get sales tips trip planning information order and print brochures and much more Call GOGO to book travel Call the GOGO office in Syracuse New York We have a relation with their staff and you will get the best service Call 1 800 966 6222 for reservations Hours are EST Monday through Friday 9 00AM to 6 30PM and Saturday 10 00AM to 2 00PM Follow these procedures when you call 1 When you call them for a price quote or reservation you must first identify yourself as an agent of Tickets amp Tours You may do this by saying Hi this is your name with Tickets amp Tours This signals to the representative that you are eligible for the commission over rides and special prices if any apply 2 When the supplier asks for the agency information always give the Tickets 82 Tours address phone and fax numbers plus the IATA number if asked 3 Make the
152. or transfers the cruise line will most likely handle the bags from the airport and deliver them to the cabin otherwise passengers will be responsible for their own baggage If there are porters on the dock it is recommended to pay for their services Passengers are asked to put their luggage outside of their rooms the night before debarkation for collection Make sure you don t pack anything you will need the next morning The baggage is placed in a large inspection area at the pier and grouped by the color of luggage tags You will claim your baggage in the area where your color is located Currency Major Cruise lines accept U S currency and most credit cards on board However some smaller lines outside the U S may use foreign currency on board and limited credit cards It is best to ask before you leave Some ships have ATMs on board Dining Dining on board ship is often the most memorable experience of the cruise Evening meals in the dining room will be 5 7 courses with many different choices Passengers can use this opportunity to try different kinds of food Passengers may order whatever they want and in whatever quantity two entrees or extra servings Besides the main dining experience many cruise lines offer a midnight buffet some nightly and others once during the cruise Many cruise lines include 24 hour room service at no extra cost Cafeteria style meals are available during the day and in the evening for those who don t want to leave th
153. ort Association ATB Automated Ticket Boarding pass Attraction Natural and man made features that attract tourists to a destination Availability The state of being obtainable ready for immediate purchase A CRT shows the availability of a supplier s product Back to Back A series of tours or flights on which one group leaves as another group arrives perhaps using the same aircraft 8 7 References AN B and B Bed and Breakfast A room rate in a guest house or private home that includes sleeping accommodations and a full breakfast Berth A bed on a ship train or plane Also a place for a ship to dock Blocked Space Group space reserved on aircraft cruise ships in hotels and so on by retail agencies wholesalers or tour operators which they hope to resell Boarding Pass A permit for the traveler to board or enter a ship plane train or other form of transportation Bow The front or forward part of a ship BP Bermuda Plan A hotel meal plan that includes a full American breakfast but no other meals Bridge The navigational and command center of a ship BritRail Pass A pass used for train travel in Great Britain Brochure A printed folder that describes a hotel tour or package and gives details of the offering Buffer Zone A fare constnetion term referring to the areas of Canada and Mexico within 225 miles of the continental US Bulk Fare A net fare contract for a certain number of seats Bulkhead A partition on an
154. ot have a firm reservation for a particular flight Firm reservations are indicated on the ticket by the letters OK These tickets are often held by airline staff who can only travel if there is space available The passenger is asked to report to the gate or check in desk at a specific time shortly before departure Station A place to which a Location Identifier has been assigned Stopover When a traveler leaves the airport at which they have arrived The passenger must complete arrival formalities and when they return to the airport they must check in again In this way a stopover is different from a stop where the passenger stays in transit and doesn t leave the airside of the airport Taxi The journey taken by an aircraft between its loading point and takeoff point The aircraft also taxis from its landing position to its unloading point TC s Transfer Connections Technical Landing stop A landing for non traffic purposes e g refueling Passengers cannot board or disembark at this point Terminating Flight A flight designated by a Flight Designator ending at the station in question THRU FLT Direct Flight TIACA The International Air Cargo Association Ti raffic Conference IATA s classification of the world s major airline routes Area s ICA S TCA1 North and South America TCA2 Europe and Africa TCA3 Asia and Australasia 2 23 Airlines amp Air Consolidators AN Ti ransfer See Connection Transfer Conn
155. otels com www druryinn com www choicehotels com www embassysuites hilton com www marriott com www familyinnsofamerica com www starwoodhotels com www fourseasons com www choicehotels com www goldentulip com www hamptoninn hilton com www helmsleyhotels com www hilton com www hilton com www ichotelsgroup com www homewoodsuites hilton com www hojo com www hyatt com InterContinental Hotels Resorts Jack Tar Village Beach Resorts Knights Inn La Quinta Inns amp Suites Las Vegas Reservations Systems Leading Hotels of the World Loews Hotels Marriott International Meridien Hotels Motel 6 New Otani Hotels Nikko Hotels International Omni Hotels Outrigger Hotels Preferred Hotels Quality Inns Radisson Ramada Inns amp Suites Red Carpet Inns Red Lion Hotels Red Roof Inns Regal Hotels Regent International Hotels Renaissance Hotels Residence Inn Ritz Carlton Rodeway Inns Sandals Resorts Select Inns Sheraton Hotels amp Resorts Shoneys Inn amp Suites Signature Inns amp Jameson Inns Sleep Inn Small Luxury Hotels Sofitel Sonesta International Hotels Summit International Hotels Super 8 Motels Travelodge Utell International Vagabond Inns Walt Disney World Resorts Westin Hotels amp Resorts Westmark Hotels Wyndham Hotels 82 Resorts pi AN 800 327 0200 800 858 2258 800 843 5644 866 725 1661 800 666 5971 800 745 8883 800 235 6397 800 228 9200 800 543 4300 800 466 8356
156. p Air Consolidators ES SECURITY Names on all travel documents must match ID They may be checked more than once Only travelers are allowed in boarding areas Any item that may be deemed a weapon scissors knitting needles nail files pocket knives must be packed in checked baggage Be prepared to remove your shoes Body and luggage searches are done randomly Carry important items money passports ID prescription medicine eyeglasses with you When traveling internationally make a photo copy of your passport information page and keep it in a separate location If your passport is stolen you can present the photocopy to the local embassy to speed a replacement Put Identification inside the luggage as well as on luggage tags MAKING A RESERVATION All reservations can be made on our website at www pulaskiticketsandtours com by calling our New York office calling the vendor directly using one of our preferred suppliers or consolidators from our consortium Vacation com or calling other consolidators To earn maximum commissions on commissionable flights and book your client s entire airline needs go to our consortium Vacation com and their preferred suppliers consolidators tour companies or other consolidators we have listed in this chapter To earn fees for domestic reservations go to your Instant Travel Site under www pulaskiticketsandtours com No commission will be earned if you call o
157. perties for people traveling on a budget Make sure you know your clients expectations before offering these hotels TYPES OF HOTELS Airport Hotels These are hotels and motels that are located in close proximity to an airport They offer the convenience to travelers on a tight schedule and are usually rented for shorter time periods than other hotels Downtown Convention Hotels These hotels are located in business districts city centers and near convention centers and are most often used by business travelers attending meetings seminars or conventions These properties will offer services needed by the business travelers such as data ports business centers and fax services Motor Hotels Motels These properties are conveniently found along main highways and routes into and around cities and are convenient for people traveling by car They often have parking directly outside the rooms Limited services may include a swimming pool and caf Resort Hotels Resort hotels usually offer the best services and amenities They may be used to hold meetings and conferences or as a leisure destination Some may have golf courses spa and fitness facilities sports facilities and activities for children These properties may be more expensive than other types of hotels Condominiums Condos Condos are apartment type properties built for leisure traveler and are located in popular destinations Condos are most often available in areas with warm c
158. petitive in the market If the ticket is for yourself to use you need not add commission 2 8 Airlines amp Air Consolidators AIR CONSOLIDATORS Consolidators contract with airlines for discounted rates Consolidators are able to give airlines a certain volume of sales and in return sign contracts to obtain discounted rates They can in turn offer these lower airfares to travel agencies The prices quoted will usually be wholesale or net rates You must add taxes weekend surcharges and commission These fares are usually lower than the published retail fares offered by airlines directly Most consolidators operate in the international market There are very few domestic consolidators and they will usually only sell first class and last minute fares Many tour companies operate as air consolidators as well Some will sell the airfare they have contracted with the airlines separately or with a minimum land tour car or hotel Pleasant Holidays and All About Tours are two examples of tour companies that also act as consolidators Please remember when considering an air consolidator Lower airfares usually less than published fares Net fares fares before taxes and commission are added on allows us set our own commission rates Ticketing deadlines often allow more time to purchase Longer stays Many consolidators have websites with booking and flight searches available online You will receive 50 of the commission when yo
159. r Independent agents including educational materials and classes available to affiliates of CLIA 1 20 Introduction ARABES As an ITA of Tickets and Tours you are eligible to receive a CLIA card If you are interested please go to www cruising org and explore the many benefits available to CLIA affiliates Below is information provided from CLIA s website www cruising org explaining how to obtain and renew a CLIA card As the official credential for CLIA Affiliated Travel Professionals your CLIA Photo ID Card will Serve as a convenient validation that you are a travel professional and a CLIA affiliate Be valid through December 31 of each year Highlight your achievement as an ACC MCC ECC ECCS CTA CTC or CTM Qualify as proof of cruise industry affinity with CLIA s 19 member cruise lines 54 hotel brand partners 5 car rental company partners 7 airline or air consolidator partners and 2 theme park partners Special agent considerations and conditions will vary by supplier and are at the supplier s discretion Your possession of a CLIA ID Card does not guarantee professional courtesies or discounts A complete listing of CLIA s travel industry partners and their programs is available at www cruising org Please contact each supplier directly for details Any agents actively engaged in the business of selling cruise travel and affiliated with an active CLIA Member Travel Agency is eligible to apply for a CLIA ID Card To
160. r may not refund automatically The following are a few policies the airlines have established 9 The airline may not let the passenger receive a refund for up to six months The passenger must buy another ticket at the current price Airlines can charge a fee up to 100 or more to file for a refund for a lost ticket Passenger client is very unhappy 1 17 Introduction 21 TICKETS amp TOURS INVOICES Tickets amp Tours issues invoices when reservations are processed in our office and payment is made An invoice is a summary of the travel reservation data Invoices are issued on airline tickets tours cruises cars and hotels Even though money may not be paid on car and hotel reservations issuing an invoice for the reservation is the best way we have of tracking commissions that are due on reservations made Duplicate invoices are issued for information and record keeping Tickets amp Tours office keeps one invoice for their records and the other copy goes to the ITA IMPORTANT The ITA is responsible for giving a copy to the booking party The ITA should make a copy for your records and keep it available in case your client has any questions The Amadeus system generates an invoice and the information is different on the invoice depending on the type of travel purchased For instance an airline invoice will contain different information then a cruise or car rental invoice Invoices for different items will be listed on th
161. r some people Trips during the school year may not be desirable to parents Look through the brochures that we have in the agency you may come up with some new and exciting ideas 7 3 Groups 21 BOOKING THE GROUP So now you know where you want to go how you want to travel when you want to travel and with whom you want to travel The next step is to call tour vendors to get the best price to suit the needs of your group You will give them our IATA 33530556 to identify yourself as an agent of a licensed travel agency If you are planning a group to Europe and your group is young adults you would try Contiki Holidays who arranges trips for 18 35 year olds If your group is comprised of professionals where a budget is not a problem Maupintour Abercrombie and Kent or Tauck Tours would suit them Groups who are on a budget might choose Cosmos or Globus Research and choose vendors that have a good track record and are reliable You will need to call the tour vendor to make the group booking The reservation agents are very knowledgeable and will help you with the process Make sure you get the agent s name and document every time you communicate with the travel vendor Depending on the tour vendor you might want to block more space than you think you need Many especially cruises do not penalize you for not using all the space you block You can just relinquish the space not used later You may need in the case of a cruise to request the cat
162. receive your CLIA ID Card 1 Download a current ID Card Application form Or call CLIA s Fax by Phone service at 800 372 2542 extension 2 Renewing cardholders may apply online 2 Complete all questions on the application form 3 Obtain a 2x2 Color Passport Photo Please note that no other photos will be accepted This includes digital photos and portrait photos This applies to new and renewing cardholders 4 Submit the completed application form photo and the 25 processing fee to CLIA ID Card Processing Center PO Box 5172 Pittsfield MA 01203 5172 Please allow a minimum of 4 5 weeks for processing Processing times vary and may increase during peak periods To check on the status of your application call 603 629 0820 Please allow 7 10 business days prior to checking status Agents who misrepresent themselves as current CLIA cardholders by altering an expired card or presenting a card facsimile not issued by CLIA will have their card privileges revoked indefinitely Engaging in such activity may also effect the card privileges of the member agency with which the agent is affiliated Organizations who use the CLIA ID card and other CLIA intellectual property for the purposes of membership acquisition affiliation or for the promotion of the affiliation and it s benefits to a potential travel seller affiliate or employee principally or exclusively for the purpose of obtaining personal discounts and benefits rather than the purpose
163. redit card company to check Pump it yourself The prepaid option is usually more expensive 9 Look for Dents Vendors are cracking down on customers who dent or scratch a car Examine cars before leaving a lot and report any damage 3 5 Cars 21 Car rentals are not prepaid except some international reservations Only the renter is allowed to drive the car unless another person is named on the contract Many companies charge extra for an additional driver Driver s must be 25 years old hold a valid driver s license and have a credit card issued in his or her own name Some companies may rent to someone under 25 but may charge additional fees Additional charges that may be found on a car rental bill Airport Access Fee Fees charged by the airport for use their facilities Vehicle Licensing Fee California and Hawaii charges a daily fee to license the cars in those states Extra hour day if a car is not returned on time charges will be levied Rental Tax Stadium Tax Sales Tax General taxes levied by the city or county on car rentals A stadium tax is levied to pay for sports facilities Optional Charges Loss Damage Waiver LDW or Collision Damage Waiver or Physical Damage Waiver relieves renter of financial responsibility if car is damaged stolen or vandalized Personal Accident Insurance and Personal Effects Protection protects renter against accidental injur
164. renting in a foreign country Make sure you ask the reservationist about them Some are manual vs automatic transmission right or left hand drive steering wheel drive on left or right side of the road minimum and maximum age requirements to drive International Driving License requirement valid US drivers license auto insurance air conditioning 9 gt if unlimited mileage is included or any special rules or laws that might apply RATES The following are the different rate plans that are available when renting a car Daily This is a per day charge based on a 24 hour period and is usually the most expensive rate For example if the car is picked up at 10 AM on a Monday it must be returned by 10 AM on the following Tuesday or extra charges will incur If picking up or returning a car late at night or early in the morning check the hours of operation Weekend A weekend rate usually applies to a car rented between noon Thursday and noon Monday The actual times and days may vary between car companies The rate quoted is per day based on a 24 hour period but is usually less than the daily rate on a rental than occurs Monday through Thursday If a car is returned later the extra time may be at a higher daily rate Weekly Applies for a rental period of five to seven days If a car is returned before the five day period the car rental agency will revert to a higher daily rate Corporate This is a
165. resort areas such as Hawaii and Florida Examples are Chrysler Sebring Mitsubishi Eclipse and Ford Mustang Mini Van These are more commonly available in the U S than a wagon Most locations will offer mini vans These cars will accommodate up to 7 passengers but some have limited interior luggage space Examples are Dodge Caravan Plymouth Voyager Ford Aerostar and Mercury Villager Sports Utility Vehicle SUV These type of cars are very popular and are becoming more common in rental lots but are not available in all locations They are usually more expensive to rent Examples are Chevy Trailblazer Ford Explorer and Nissan Pathfinder Specialty Cars Available in limited locations They may be sports cars 4 wheel drive vehicles full size vans and some luxury cars There may be some overlap with other categories such as a SUV or convertible Examples are Escalade Corvette Jaguar Hummer Suburban Bentley BMW Mercedes INTERNATIONAL RENTALS Renting a car internationally can add a different dimension to a trip It will give the client more freedom in creating their own itineraries stopping when they choose and visiting areas they might not otherwise see However car rentals in countries other than the U S can be more challenging Clients must consider first whether they are up to the challenge of signs in a different language driving on the left in certain countries manual transmissions congested cities narrower roads an
166. ribing previous clients experiences Table of Contents This will be a list of the destinations and itineraries the tour company has to offer General Information Pages These pages give general information on the product and serve to entice the reader into discovering more information They will usually advise the reader of the activities in which they will participate Tour Inclusions There may be a section that informs the reader about what is included in the tour airfare transfers hotels ground operators etc A rating system may be used to indicate the class of hotels used Destinations and Itineraries The next section will usually be the most extensive It will give in detail the itineraries of the tours destinations and hotels offered If the tour is escorted tour dates and a day by day itinerary will be shown You may also be given a choice of hotel classes which could affect the price or the tour If the tour is independent details on the different hotel properties activities rental car companies and sightseeing tours will be given This will assist the traveler in selecting the tour that will best suit their requirements Pricing This may be listed as a separate section or included with the description of individual tours Some companies actually print a separate pricing guide The cost of the trip is usually quoted as a per person rate based on double occupancy i e two people to a room or cabin The prices for triple and quadrup
167. rlooking the legendary v Note You can leave some of the information blank e g departure city if there is no information or if there are multiple options When you add a Vacation Special you also have to add a picture If you do not add a picture a stock No Photo is Available image will display on your customer website Pictures help sell vacations so it is always best to be able to use a picture when possible To upload a picture click on the Upload button in your Vacation Specials listing Add a new Vacation View Resort Name Title Book by date Departure City Destination Bedrooms Valid Dates Nights Price Edit Delete Picture view Hilton Torrey Pines Extreme Golf Getaway 10 31 2006 Torry Pines CA 1 9 15 2006 10 31 2006 2 499 Edit Delete upload Next choose a file to upload by clicking on the Browse button Browse Please choose a file Browse File size limit 100Kb Files larger than that will NOT be uploaded Find the location on your computer or network where the file is stored and double click the file you want to upload Please choose a file File Upload File size limit 100Kb Files larger than that will NOT be uploaded Look in C3 upload Upload E picture ipg O SANTPHH_Hilton_La_Jolla_Torrey_Pines_home_right jpg Recent lg Desktop My Documents e
168. rm a reservation Dine Around Plan A meal plan that allows guest to dine at a variety of restaurants using vouchers Direct Flight A flight from origin to destination that makes one or more intermediate stops Passengers do not have to change planes Also called a through flight Documentation Papers used to identify travelers DOT Department of Transportation The federal agency of the US that regulates domestic transportation Double A hotel room with one double bed Sometimes used to mean a room designated to accommodate two people Double Booking The practice of making reservations for two or more sets of arrangements as a type of insurance Considered unethical by travel agents and carriers Double Double Hotel room with two double beds Double Occupancy Hotel accommodations for two people sharing a room Downgrade To move a passenger to a lower class of service or accommodations Drop Off Charge A fee charged for dropping a rental car at a different location from where it was picked up Duty Free Shop An airport store in which departing international passengers may purchase items free of import duty tax Efficiency A hotel or motel room with housekeeping facilities usually including a stove refrigerator and sink Embarkation The process of boarding a ship plane train and so on Embassy The official residence of an ambassador in a foreign capital Emigration The process of leaving one country to settle in another English Br
169. rs Upgrade To move to a better class of airline service cruise cabin or hotel room Upper A berth on a ship or train above another berth VAT Value Added Tax Government imposed tax Visa A permit to enter a foreign country issued by the government of that country Recorded in a person s passport Voucher Documents issued to confirm arrangements Vouchers may be used to introduce clients confirm a deposit or indicate full prepayment Waitlist A list of people seeking a travel service that is sold out As other clients cancel waitlisted clients are confirmed in the order in which their reservations were received Windjammer A sailboat with multiple sails Windward Toward the wind to the direction from which the wind blows WTO World Tourism Organization With headquarters in Madrid Spain the WTO is a member organization of national tourism organizations Yacht A boat specifically used for private pleasure excursions 8 16 References CHAPTER 9 INSTANT TRAVEL SITE Introduction es iris RAR m 9 2 Administrations andara LEAR ES REA EA AEREA 9 3 Changing and Updating Your Passwords ads aba 9 3 What if I Forget My Password acs tacos os RR a ARE tra oa 9 3 Updating Your Personal Information loas pd prisa ED EM 9 4 Personal Information a seta ert AR A O AREAS 9 4 Displaying Your Personal intonation alisios id oe i 9 4 What if I Want to Change My Name unc dx aceite es et es Rs e Ee OS 9 5 Updating Your Site Option
170. rvices Your customers can book hotels cars airfare cruises vacations and condominiums as well as view some powerful trip planning services with a simple point and click You can also display and advertise your own cruises and vacations Start earning commissions immediately from any travel booked on your site No booking forms to fill out and no follow up to take care of The Instant Travel Site does all the work along with the travel suppliers we have contracted to take care of your customers Enjoy the monetary benefits of having your very own travel website and provide a great service to your customers through the Instant Travel SiteTM Setting up and managing your Instant Travel Site TM The first thing you will want to do when you login to your administrative control panel is to change your password By default you were provided a password that is the same as your user name For security purposes follow the directions below to change your password 1 Click on the Change Your Password button 2 Enter your existing password 3 Enter the new password you would like to use 772 For the best security tt 15 always a good rule to use a password that combines letters lower andor uppercase numbers and even special characters Passwords are case sensitive 4 Confirm the new password by re typing it in the space provided 5 Click on the Submit Changes Button Taking the steps above will change your password immediat
171. s by Sheraton Four Seasons Hotels Friendship Inns International Golden Tulip International Hampton Inns amp Suites Helmsley Hotels Hilton Hotels Hilton International Holiday Inn Homewood Suites Howard Johnson Hyatt Hotels Resorts Worldwide 800 444 2326 800 268 1180 800 634 3444 800 833 1516 800 269 6044 800 922 7866 800 772 8527 800 432 7992 800 780 7234 866 999 1111 800 257 7544 877 424 6423 800 Clarion 800 Club Med 800 716 6199 800 228 5150 800 445 8667 800 456 4000 800 321 2211 877 227 6963 800 633 1414 877 814 7706 800 647 7900 800 367 3484 800 713 6725 800 222 8733 800 378 7946 800 424 4777 800 362 2779 800 228 2800 800 251 9752 800 368 7764 800 819 5053 800 424 4777 800 344 1212 800 426 7866 800 221 4982 800 445 8667 800 445 8667 800 465 4329 800 225 5466 800 446 4656 800 233 1234 4 11 Hotels www adamsmark com www amalia gr www americinn com www amerisuites com www irish manors com www aston hotels com www towncountry com www americasbestinns com www bestwestern com www baymontinns com www fairmont com www choicehotels com www choicehotels com www clubmed com www coasthotels com www choicehotels com www hilton com www countryinns com www courtyard com www ichotelsgroup com www daysinn com www deltahotels com www disneytravelagents com www diviresorts com www doralresort com www doubletreeh
172. s part of a ticket type in this case Euro budget Booking The final transaction at which a passenger and airline make the contract for travel on a flight C Describes part of a ticket type in this case Business Class Coupons The documents that make up an air ticket There is a separate coupon for each leg or part of the journey As the traveler boards each plane the relevant coupon is taken by the airline Cross Ticketing In booking tickets in this way the traveler can save money on two return trips to the same destination by the same traveler Also known as Back to Back Ticketing D Indicates the fare type Business Class Discounted D As part of a fare type indicates Economy Discounted Fare Discounted Fares Those offered by scheduled airlines which are lower than the fully flexible fares These fares have rules that may limit the length of stay at the destination and that also limit changes and refunds EE As part of a fare type indicates Excursion Fares E ticket An electronic ticket which enables automated check in at the airport Euro Budget Fares Discounted tickets which are valid for one year and have no minimum stays Once the reservations are confirmed and the tickets issued no changes to dates can be made without paying extra charges Excursion Fares Economy return fares which are cheaper than full economy fares and more expensive than Apex and Pex fares These fares have minimum and maximum stay rules but
173. s so parcrssin sn 9 5 Show Default Specials PE 9 5 QC stomi Text a nd 9d ra es A A AR 9 6 Managing Your Custom Travel Specials 1 52 22 wa Ra culta eC P Caes RA e CREE EC en fs 9 6 Managing Your IIS ao vea tipine qd x esae Ri ex qae bead ai ped ae RR M a GA 9 6 Adding a Cruise special ue pda oye th Ra OP te hve BR Re CO Ie pa ore BA C n 9 6 Editing a CniseSpeelal meresi eissis triana t patcr den pix aic a ad dau dn As Pad 9 7 Deleting d Cause Special cu cud dara pie ain eds ade dota aded uas Rd dul a edo 9 8 Previewing a Cruise Special rails erri Peers VER ai i radica ids 9 8 Managing Your Vacations uoces tau stare n Re C EO ARA 9 8 Adding a Vacation Special cos sossietasa t iawr natans ia ii iae da a case et 9 8 Editing a Vacation Special ouis oia pecia ea tid ata dani aiaa ee hee at A e 9 10 Deleting a Vacation Special asirio ee dre 9 10 Previewing 3 Vacation Special 1 A O d aM aun A bane eee 9 10 Your Customer oli parada pede aed AROSE rm 9 11 Operating Your Own Internet Travel Business 2 2232 cekk deren she ds a A ons 9 12 How Eravel 3s Fulfilled on Your Site pets perra aaa 9 12 What Happens When a Customer Makes a Reservation 00sec ee eee eee eens 9 12 COMMISSION pL 9 13 n rM P r 9 13 Online Sales Hot Rate Save Rate Inventory cid Ri 9 13 Last Minute Deals ratita ar rar dad 9 14 Ole Odes rrr 9 14 CUSCO TEP e sa aredd in ARAN A A RAN eee 9 14 Ole SUES PE 9 14 Car Re
174. some changes to dates may be made F Indicates the fare type First Class Fare Basis Fare Type Code that shows the type of fare that a traveler has paid for 2 25 Airlines amp Air Consolidators AN Flexible Fares The types of fares where the passenger can change their flight dates and some of the stopovers during a journey These fares are available in all classes at a higher price than the restricted fares Full Economy Business First Class Fares Tickets are completely flexible and refundable Stopovers are allowed and there is no minimum stay and the tickets are usually valid for one year H Describes part of a fare type in this case it indicates High Season J Jona ticket as part of the fare type indicates shoulder season in between high and low seasons J Jona ticket shown as a letter on its own indicates the fare type Business Class Premium K Kona ticket as part of the fare type indicates shoulder season between high and low seasons L Ona ticket at the start of a fare type indicates the fare type Economy Class Discounted L Ona ticket as part of the fare type indicates low season M Ona ticket as part of a longer string i e MHAP3M indicates the fare type Economy Class Discounted M The letter shown on the Fare Construction line of a ticket which shows that Maximum Permitted Mileage has been checked Maximum Permitted Mileage A term that airlines and travel agents use to calcu
175. ssengers sit The seats may be arranged similar to an airplane or have two seats facing another two seats with a small table in between In Europe you may see enclosed sections with bench type seating Seats on trains are usually larger than airplanes and may have foot and head rests for more comfort Sleeping In the U S this car is made up of sleeping compartments which accommodate 1 6 passengers In Europe there may be sleeping rooms that are shared with bunk type beds and curtains for privacy or bench type seating in compartments that convert to beds called couchettes In private bedroom compartments there may be a sink and toilet but no shower or bath each car may have one or more shower facilities On Amtrak a person reserving a sleeping compartment will pay for a coach seat AND the sleeping accommodations The rates quoted for the sleeping compartments are for the compartment and not per person Meals are usually included in the price 5 15 Tours RAIL FARES Rail tickets may be purchased from rail companies through tour companies and in the case of Amtrak through airline reservation systems In Europe travel passes may be purchased that are valid for a certain time period 3 months unlimited travel or limited within a certain time 4 travel days in a two week period Tickets purchased are per person Sleeping accommodations are in addition to the rail fare and are per room For example if two people are traveling from Chicago to
176. sts or to provide special arrangements for a client Surface Segment Referring to a section of trip itinerary traveled on land in combination with airline flights Tariff A published fare or rate Tariff is also used to describe the supplier s official publication containing fares rates and rules that govern their applicability Tender A boat used when docking is not possible to transport passengers from ship to shore and back TBA To be assigned or advised When specific arrangements are pending confirmation or cannot be confirmed in advance TGV Tres Grande Vitesse high speed French trains Theme Park A man made tourist attraction such as Disneyland Disney World Knott s Berry Farm Through Fare A fare between two cities that is constructed over intermediate connecting and or stopover cities Throwaway An item in a tour or land package that the passenger pays for but does not intend to use Usually included to qualify the passenger for a lower airfare Ticket When completed and validated correctly the ticket is a contract of carriage between a carrier and the customer Ticketing Deadline The date by which a person must pay for a ticket or lose the reservation Time Sharing A condominium concept whereby clients purchase the use of accommodations for a certain period each P y P P year Other people own the space during the rest of the year 8 15 References Tour Basing Fare An airfare available to passengers who purchase to
177. t all insurance policies cover all circumstances so it is important the client purchases the correct policy Insurance can be purchased through the tour operator or a private company Insurance purchased through the tour operator usually costs less but will not be as comprehensive and may often only cover trip cancellation and changes not bankruptcy or terrorism We strongly recommend offering the client insurance If they decline the insurance you should have them fill out an insurance waiver form Most travel insurance is commissionable The following are items that may be included in the insurance policy Trip Cancellation This will reimburse the traveler should the trip be canceled less the cost of the insurance Some tour companies policies do not require a reason Various reasons for cancellation could be illness death injury job termination jury duty burglary or destruction of the clients home Trip Interruption This will reimburse the traveler if the trip is interrupted due to illness injury death weather or labor disputes by suppliers Travel Delay Reimburses the traveler for trip delay due to inclement weather or traffic accidents prior to departure There is usually a minimum amount of time the trip needs to be delayed for the policy to be effective Baggage Delay Loss This item in the policy will reimburse the traveler for delayed or lost baggage Emergency Medical Expenses This will reimburse the traveler for emergen
178. t are explained in this Manual This manual contains industry and company specific material The information contained herein is for the use of Pulaski Tickets amp Tours Independent Agents only and may contain confidential and or privileged material Any review retransmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited WHAT IS TICKETS amp TOURS Tickets amp Tours is a full service host travel agency utilizing the Amadeus Reservation System Tickets amp Tours is a member of the Airline Reporting Corporation ARC International Airlines Travd Agent Network IATAN Cruise Lines International Association CLIA American Society of Travel Agent ASTA International Air Transport Association IATA and is registered with the States of California Florida and Washington as a Seller of Travd BENEFITS OF AFFILIATION As an Independent Travel Agent associated with Tickets amp Tours you are now eligible to share in the negotiated and earned commission rates of an Agency that is growing in service and travel volume yearly This growth allows Tickets amp Tours to receive high levels of commissions from travel suppliers and to negotiate deep discounts and value added benefits not available to other Independent Travel Agents Tickets amp Tours IS NOT in the business of affiliating ITAs principally or exclusively for the purpos
179. t it continuously updates Ifyou choose to show the default specials in your site options Cruise and Vacation Specials will automatically show up on your front page When you first activate your site the default specials are automatically turned on Once you begin adding your own Cruise and Vacation Specials you can choose to turn off the show default specials by unchecking the box or you can continue to offer them in addition to your own custom specials by leaving the box checked Custom Text Another optional way you may want to personalize your site and keep it fresh is by using the Custom Text feature in the Site Options By default the Custom Text feature is not activated With Custom Text you can add a personalized message to the front page of your customer website Simply check the box that says Show Custom Text and type your message in the space provided Show Default Specials v lt Show Custom Text Enter Custom Text Here HTML is not allowed Hello and welcome to the Pulaski Tickets amp Tours website for John Doe I am a travel agent with 10 years experience specializing in outdoor adventures We ll be having an open house this Tuesday September 19th at 7 00pm in our office E mail me fbr more information or directions Submit Changes This message will display right on your front page It can be turned on and off at any time by checking the Show Custom Text box and the
180. ter codes All Cargo Aircraft A version of an aircraft type which carries cargo and mail only 2 16 Airlines amp Air Consolidators ARAN Alliance A term for airlines that have grouped together formed an alliance to give them a stronger identity and larger market share Examples are StarAlliance Oneworld and Skyteam Alliances Where two or more airlines collaborate in for example offering loyalty rewards Examples are StarAlliance Oneworld and Skyteam AOC Air Operators Certificate APT Airport ARCS Airline Routing and Connections Service ARINC Aeronautical Radio Incorporated Arrivals The area of the airport where people leaving a plane pass through immigration collect their baggage pass through customs and arrange their transport into the city On domestic flights they may simply collect baggage and leave the airport through Arrival Arrival Times All timetables gives the time that the flight will arrive in local time ARS Airline Reservation System ASK Available seat kilometers A transport measure calculated as the product of the number of aircraft seats available for sale and the kilometers flown ASM Ad hoc Schedules Message ATA Air Transport Association of America ATC Air Traffic Control Available Seat Miles A transport measure calculated as the product of the number of aircraft seats available for sale and the miles flown BAA British Airports Authority Baggage Allowance The free luggage allow
181. text can be updated any time you want The Custom Text feature is a great way to inform your customers of special events company information or to add an extra personal touch 9 5 Managing Your Custom Travel Specials Ifyou have special pricing or areas of expertise unique travel offerings or just great travel ideas this is your chance to show them off By adding your own custom Cruises and Vacation Specials you can provide visitors to your website unique offerings they can t get anywhere else Because these are your specials you manage them you mark them up and you make all the commission This is a great way to increase your earnings by generating the highest commission possible Managing Your Cruises If you choose to add your own Cruise Specials to your customer website login to your administrative control panel and click on the Manage Cruises button Manage cruises Here you can view and manage all the Cruise Specials that will be displayed on your customer website Adding a Cruise Special To add a new Cruise Special click on the Add a New Cruise button You will be presented with a list of cruise lines to choose from Click on one of the cruise lines and fill out the following information Cruise Line Carnival Cruise Lines Click the Back button to change Ship Carnival Conquest v Special Title 3 Day Cruises from 991 Book By 12 31 2006 Departure Et Lauderdale FL ity Destination
182. the stay A room may be more expensive for example during a weekend period and less during the week Rooming List A list of names for a group booking indicating the names of the travelers 4 2 Hotels HOTEL CODES There are codes used in many hotel directories These codes are fairly standard and are listed below Hotel Qualifier Codes Location ZORO gt Type of Beds 2T 2D 1Q 1K Airport City Center Resort Suburb Mall 2 Twin Beds 2 Double Beds 1 Queen Size Bed 1 King Size Bed Room and Rate Details B Beds COM COMM Commission DIY Daily MTH Monthly OS Off Season PH PTHSE Penthouse STE Suite TD Trade Discount U Units WC Toilet WS With Shower WT With Toilet XP Extra Person Credit Card Codes AC Access Card AE or AX American Express BC Barclays CB Carte Blanche CH Choice DC Diners Club DS Discover EC Eurocard MC or CA MasterCard VS or VI Visa Room Codes Location OF Ocean Front PS Pool Side SV Sea View BF Beach Front MV Mountain View GV Golf View BV Bay View Rate Type Codes COR Corporate EP Family Plan G Government P Promotional T Tour Rate Abbreviations DLXR Deluxe Rate LUXR Luxury Rate MAXR Maximum Rate MINR Minimum Rate ROHR Run of the House Rate STDR Standard Rate SUPR Superior Rate 4 3 Hotels Type of Room A Deluxe B Superior C Standard D Minimum Meal Plans A American Plan B Breakfast Plan C Continental Plan E European Plan
183. these requests may incur an additional charge Credit card to guarantee reservation Type number expiration name on card billing address contact phone number DOCUMENTING THE RESERVATION Make sure you obtain the reservationists name Name of the hotel address phone number Date the reservation was made Confirmation number Check in and check out dates Type of room Rate plus applicable taxes any extra costs rate change during stay Cancellation policy Whether the reservation was guaranteed or a paid deposit was made Send a copy of the reservation to Tickets 82 Tours Travel 4 8 Hotels a SCRIPT Hi this is from Tickets amp Tours Travel Do you need my IATA number I need to make a reservation for or I need to check availability and get a rate for city for check in on date and check out on date or for of nights for of rooms for of people in a room in each room My client prefers type of bedding and any other requests Is this your best rate Do you have any promotional rates Is there a rate change during the stay What is the check in checkout times What type of guarantee do you need for a reservation What is the cancellation policy My client s name is The credit card to guarantee deposit the reservation is number expiration date The name on the card is The billing address is Their phone number is 4 9 Hotels 21 CONSORTIUM
184. tions are the islands in the South Pacific and the Caribbean These ships are more intimate luxurious and upscale River These cruise ships have shallow drafts so they can navigate the rivers of the world The ships can be paddle wheel types that ply the Mississippi River or deluxe ships that cruise the rivers in Europe They are more intimate holding just a few hundred passengers at the most Ferry These ships enable the passengers to take their automobiles and travel from one destination to another while enjoying accommodations on board These are common on the North Sea between Scandinavia and Great Britain and along the Northwestern Coast from Canada to Alaska Yacht These are usually chartered by a small group of passengers to take a cruise to destinations of their choice The crew may or may not be hired with the yacht The Caribbean and the Mediterranean are popular areas for yacht charters Freighters These ships navigate the globe Some freighters offer limited accommodations to passengers willing to be more flexible with their itineraries and time schedules Your accommodations and meals will be included but there are no activities and entertainment Ports of call are more exotic and unusual destinations 6 4 Cruises MARKETS Cruise Lines like hotels and resorts usually cater to a particular clientele Cruise markets will range from budget to luxury The following are the major cruise markets and a brief description Budget
185. tors TYPES OF AIRLINE TRIPS The type of airline trip affects the price of the airline ticket connection time and ultimately the convenience to the passenger The five types of airline trips are One Way Round trip called a return flight in Europe Circle Trip Open Jaw and a Tourist Air Pass Below is a brief description of each One Way This is the least complex type of trip It involves a flight from a departure city to an arrival city This does not involve a return flight For example Sacramento SMF to San Diego SAN Round trip This type of airline trip starts and ends in the same city It will involve a flight from a departure city to an arrival city and a return back to the original departure city For example Phoenix PHX to Omaha OMA and back to Phoenix PHX Circle Trip A circle trip is similar to a round trip but an additional city is added The passenger would fly from the departure city to one city then on to another city and back to the original city For example Boston BOS to Charlotte CLT to Miami MIA and back to Boston BOS Open Jaw An open jaw trip is similar to a circle trip except one portion of the trip is by land A passenger would leave from the departure city to the arrival city then go by car coach train or boat this is called an ARNK to another city and then fly back to the original departure city For example Seattle SEA to Denver DEN drives to Colorado Springs COS an
186. u book consolidator fares gt 4 9 You pay no commissions or markups when booking net fares for yourself Disadvantages Limited number of airlines Travel is usually on one airline for all legs of the trip Stopovers and air deviations are not always allowed Charges may incur for using a credit card 9 9 May not always be able to obtain frequent flier mileage 2 9 Airlines amp Air Consolidators 21 AIR CONSOLIDATOR DIRECTORY VACATION COM Call suppliers to book travel not Vacation com Must log into Agentnet to get list of consolidators and tour operators Call individual tour operators and suppliers to book travel call New York office for login information www vacation com 1 800 843 0733 CONSOLIDATORSHOPPER COM Create your own login search and book online only Meta search site of consolidators lists commissions or has net pricing www consolidatorshopper com Name Destination Phone Number Fax Number Air Tickets Worldwide 800 207 7300 310 647 2854 Alliance Europe Africa Middle East S Pacific 800 267 9315 415 752 2096 Celtic United Kingdom Ireland Europe 800 789 8555 415 750 9670 C amp H Travel Asia Europe S Pacific C amp S America 800 289 1628 415 956 2565 Centrav Worldwide 800 874 2033 800 255 6138 DER Europe 800 717 4247 DFW Tours Africa Asia C amp S America Europe 800 527 2589 972 386 3802 So Pacific groups business 1st class GTT International Worldwide 800 878 2828 972 4
187. uest and respond back to you via e mail phone or fax whichever method you prefer Please see the directory for appropriate e mail addresses Fax Members may request travel information by filling in the information on the appropriate booking form and faxing the request to the office The form may be used for all types of travel i e airline tickets car rentals hotels tours rail or cruises etc Once the in house agent has researched the request and found the rates and availability the agent will contact the Member with this information Call Tickets amp Tours has in house agents on staff to help you make travel reservations Tickets amp Tours is a full service agency and can assist you with all travel arrangements To request information by phone call the telephone numbers listed in the directory To expedite your request the appropriate booking form should be completed You may be asked to answer some of the following questions when you call 1 What is your name and Diamond Card Number What are the phone numbers at which you can be reached What type of travel are you requesting What are the dates and time of travel Are these dates times flexible Where do you want to book travel ON UY tS Who is traveling 1 6 Introduction 8 9 10 11 12 13 14 15 16 E What are the full legal names of the travelers How many passengers are traveling What are their ages How many passengers in a cab
188. ulaski Tickets amp Tours Inc or Travel Provider to charge my credit card for the following Name of Travel Provider For Date of Departure Time of Departure Place of Departure Balance Due Date Due If you cancel your reserations your right to receive a refund is limited to the travel providers restrictions Please charge my credit card for the above NAME OF CREDIT CARD HOLDER SIGNATURE OF CREDIT CARD HOLDER CREDIT CARD BILLING ADDRESS CITY ST ZIP TELEPHONE NUMBER METHOD OF PAYMENT Please check one L American Express U Discover U Visa U MasterCard Credit Card Number Expiration Date Month Year BERR LL 3 digit security code from back of card LLLI DATE Please keep this on file for future travel bookings that will be charged on my credit card INITIAL California Seller of Travel CST 2053683 50 Condominium Travel Club Inc Pulaski Tickets amp Tours Inc is not a participant in the California Travel Consumer Restitution Corporation California law requires certain sellers of travel to have a Trust account or bond Condominium Travel Club Inc Pulaski Tickets amp Tours Inc has a bond issued by Western Surety Company in the amount of 5 000 Condominium Travel Club Inc DBA Tickets and Tours is registered with the State of Florida as a Seller of Travel Registration No S 132406 Washington State UBI 601 967 198 1 16 Introduction DOCUMENT DELI
189. ulfillment process Pulaski Tickets amp Tours Instant Travel Site makes selling travel on the Internet is easy Your main role is to market your site Tell your friends family and customers Put your new website address on your business cards letterhead and e mails There are countless ways to promote your new web business and promote your custom specials Your other role is just as important to represent Pulaski Tickets amp Tours ethically and professionally as an Independent Travel Agent If you choose to personalize your website and add your own travel specials please use accurate and professional language and pricing 9 14 What you should know By subscribing to our website Instant Travel Site and using or making available to the end user the online Booking Engines contained on our website you and or the end user are agreeing to the terms and conditions and user agreements without modification or revision from the travel suppliers providing the services displayed All terms and conditions and or user agreements are available online at the time service is requested It is important that you understand that the travel suppliers may amend revise or update the terms and conditions or user agreements at any time and without prior notice to you and or the end user Therefore you and or the end user should carefully review the terms and conditions and user agreements each time you use our website or Booking Engines If the t
190. ult than making an individual reservation Think of making one reservation for 20 people as opposed to making 20 individual reservations Most of the information arrangements and components of the reservation will be the same for the entire group You will only have to deal with one Tour Company airline hotel or cruise line As long as you keep good organized records of your passengers group travel can be easy The benefits are many Bonus Commissions Discounted rates Upgrades may apply Extra amenities for the group Tour conductor free travel Large commission checks Relaxed deposit dates Free collateral material E WHAT IS A GROUP This varies by travel vendor An airline may require 20 passengers flying the same dates on the same itinerary A cruise line may require only 5 cabins at final payment A hotel may require 10 rooms The tour vendor decides what number will constitute a group Passengers that make up that group could be Friends Co workers Church Group Bowling League Health Club Members Seminar Sports Groups Senior Citizens Singles Fraternities amp Sororities Reunions Hobby Groups Special Interest Groups Neighbors Golf Club Groups And so on 7 2 Groups WHAT SHALL WE DO You will first need to decide what type of trip will be best suited for the group you have targeted The type of trip will need to fit the interests of the group If the group consists of golfers a trip to Scottsdale
191. ur New York office and have our in house agents do the booking For personal travel you can use links to special negotiated rates and meta site search engines provided by Condo Travel Club through the website under Personal Travel Benefits Meta search engines like sidestep scour dozens of sites for the best price If you are a CLIA cardholder look on www cruising org for their special agent negotiated rates You can also go directly to the provider sites listed in this chapter Be advised and advise your clients that if using an internet booking site you may not be able to speak to an agent if you need to alter your reservations 2 7 Airlines amp Air Consolidators CLIENT INFORMATION NEEDED Need client s name as it appears on their Passport or Driver s License Client s address and phone number Form of payment cash check credit card If the payment is by check it must be made out to Pulaski Tickets amp Tours Credit card payment will very likely require a photocopy of the front and back of the credit card Checks require a copy of the driver s license and possibly a signed authorization form Dates of travel departure city destination times of travel and alternate dates if possible Number of passengers and ages may qualify for senior or child fares Seating requests frequent flier numbers or any other special requests you may need to call these in directly to the airline
192. urs Tour Escort The individual who accompanies a tour throughout and is responsible for its smooth operation Also called tour manager or courier Tour Guide The individual with a special knowledge of a destination who joins the tour only while it visits that one area Also called a local or step on guide Tourist Card A kind of visa issued to travelers before they enter certain countries This card may or may not be required in addition to a passport or other proof of citizenship Tour Leader Strictly speaking an expert lecturer or specialist whose reputation attracts tour participants Loosely used as an equivalent of a tour escort Tour Operator The company that organizes the travel components into prepackaged inclusive arrangements and then sells these tours through travel agencies Often used interchangeably with tour wholesaler Tour Organizer Anindividual who organizes a group tour The organizer can be a professional travel agent or outside salesperson or an officer or member of a group who has no professional ties to the travel industry Tour Wbolesaler A company that packages tour components for later sale through retail outlets Often used interchangeably with tour operator Transfer Transportation between airports docks railroad stations and hotels Travel Agent An individual working in the travel industry serving as a counselor to the traveling public and as a salesperson of the travel product for industry supplie
193. vel Type Hotel Car Cruise Vacation Package Other Booking date Booking agent Diamond Full Legal Passenger Name s Address Street or PO Box State Home Phone Email f Cell Phone Travel Dates from Destination Supplier Confirmation Property or Ship name Pre Package yes Insurance Accepted yes Room Category or stateroom booked Room or stateroom Number Supplier Price Commission Amt Amount Quoted Cruise Price Port Charges Government Fees Package includes Credit Card inc Credit Card Auth Form CID Code Exp Deposit Received Final Received Billing Name amp Address if different from above Address Street or PO Box State Zip Code Home Phone Notes You may not book Wholesale Rates or Travel Agent Rates for public travel Public travel is defined as arrangements made for friends family members and clients Those rates are reserved for agents only Credit Card Authorization Form MUST accompany Booking Form if you are receiving payment by credit card Please follow instructions on Form carefully Failure to submit Credit Card Authorization Form could result in cancellation of booking Please fax above information attention Karen 1 315 298 3901 FOR OFFICE USE ONLY Form received Check Amount Date mailed Init 1 9 Introduction 21 TRAVEL CONSORTIUMS
194. y or loss to personal property Also includes accidental death and dismemberment and some medical expenses Supplemental Liability protection against third party auto liability up to a specified amount Fuel Charges Fuel Purchase Option clients can pay in advance and can bring car back with an empty tank Refueling Service Charge cost of gasoline and a service charge NOTE Car rental commissions can be elusive When your client arrives to pick up their car they can upgrade or downgrade and the rental company may then credit the car under a different rate code resulting in a loss of commission CLIENT INFORMATION NEEDED City where car will be rented and returned If returned at a different location drop off charges may apply Location airport or a remote location Inclusive dates of rental Pick up and drop off time Type of car economy intermediate full size Club Corporate numbers Corporate Discount Code usually starts with CD Coupons promotions Promotional Code usually starts with PC Special requests 4 door manual convertible SUV car seat These are always requests and never guaranteed Special equipment car seat ski rack luggage rack cell phone There may be an additional charge for these 3 6 Cars 9 46 48 18 18 4 4 9 a DOCUMENTING THE RESERVATION Name of car rental company Make sure you get the reservationists name Date of reservation Confirmati
195. your profile will automatically display on your customer website If you choose not to display some or all of your personal information on your customer website you can easily prevent your web visitors from seeing it by unchecking the boxes next to the specific information you do not want visible on your customer website Name John Doe Show your name on the site v Email Address johndoe johndoe com Show your Email on the site v Pra Phone 123 456 7890 prev yaur Primary Phone amp on v Secondary Phone 987 054 3210 Address Line 1 123 Main Street Show your Address on the site v Address Line 2 City Anywhere State INV Zip Code 2345 9 4 Instant Travel Site What if I want to change my name Currently you are unable to change your name from the administrative control panel Ifyou need to change your name for any reason please contact us at tech pulaskitravel com There are a few very important site options that you may want to consider updating Show Default Specials In addition to the powerful online booking system that Pulaski Tickets amp Tours provides your site you also have the ability to add your own custom Cruise and Vacation Specials see section Managing Your Custom Travel Specials However you do not have to add your own specials to start using your Instant Travel Site right away Pulaski Tickets amp Tours has a listing of Cruise and Vacation Specials tha

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