User Guide AT&T Wireless Home Phone and Internet
Contents
1. Placea Test Call Place a test call from your connected home phone Make sure to dial the 10 digit phone number including area code For best results place the cordless phone base at least 12 inches from the AT amp T Home Base Important Phone Tips e Voicemail is included with your service Dial 1 to set up and access If using an answering machine set to fewer than 5 rings To place phones throughout your home use a cordless phone system with multiple handsets Wall jacks are not used with the AT amp T Home Base The Phone 2 port can be used to connect an additional phone or answering machine It uses the same phone number as the Phone 1 port e Your AT amp T Home Base does not support incoming outgoing fax service or home alarm systems e Your AT amp T Home Base does not support rotary or pulse dialing phones Details on using voicemail and transferring a landline phone number can be found on pages 11 12 8 Getting Started STEP 3 Connect to the Internet A Select Your Internet Connection To Connect via Wi Fi eg AT T HOMEBASE XXXX E Wi Fi Networks A 1 Open the Wi Fi network manager on your computer or Wi Fi enabled device ATTHOMEBASE XXXX bet 2 Find and select the AT amp T Home Base Other Network wt Wi Fi network name SSID Guest WiFi ew A To Connect via Ethernet Use an Ethernet cable not included to connect your computer or other device to the Ethernet port on2. Your AT amp T Home Base comes with standard three way calling and call waiting Operation of these features will vary depending on your home phone equipment e If your phone does not have a Flash or Talk key then use the off hook mechanism supported by your phone Call Forwarding To forward all calls dial Lk 2 2 The 10 digit number to which you wish to forward your calls 3 key Example 21 12345678904 forwards your calls to the phone number 123 456 7890 Please wait at least three 3 seconds and you hear a confirmation tone for the forwarding to complete before hanging up To un forward calls dial 4214 please wait at least three 3 seconds and you hear a confirmation tone for the un forwarding to complete before hanging up Note Applicable wireless minute plan rates apply to forwarded calls Using Your Device 15 Internet Access Connect Other Devices You can connect up to 10 Wi Fi enabled devices simultaneously to your AT amp T Home Base including smartphones tablets laptops etc 1 Open the Wi Fi network manager on your Wi Fi enabled device 2 Find and select the Wi Fi network name SSID ATT HOMEBASE XXXX 3 When prompted enter the Wi Fi password found on the bottom of the AIST Home Base Connect WPS devices Wi Fi Protected Setup WPS allows WPS enabled devices to be connected to a Wi Fi network without having to type a Wi Fi password 1 With the AT amp T Home Base powered on press and hold t
3. AT amp T Home Base SED Welcome to AT amp T Thank you for purchasing the AT amp T Home Base To get the most from your new device check out our interactive tutorials at att com devicehowto Please select Device Type Tablet amp Other Device Brand AT amp T and Home Base Z700 from the menu options Welcome Contents E A A 1 Jee glad oo A A ert A E T E AE en T 1 Ec la A A A 2 ES A eo e O o o 4 De N ESEE O INA EE E EEOAE 4 o e e poo IAE OANE A A 11 Eeer 11 Mess ac MOI rai 11 EE Mes Sian 11 REMOS ita 11 Tancienne a Phone NUDO EE 12 A e EE A at ste neta eveatnenrata idan E EEA 12 Usine Your DEVICE antes 14 EE 14 PAV A e e o SEO 14 oa AAA 14 EN e 14 CAPO toas 15 AE o A o E Oo A 16 Sri EE Ee 16 A o o S A 17 Changing Wi Fi Network Name a a Feet teure iere 17 MOER 17 Manace Connected DS a ANERER 17 Contents ill as o A A A 18 Home Answering MEG IMSS ondas 18 AQUA VOS a E 18 Poawernne ONO arias 19 IRE Ue O e PR UE O o tr em US RUE o err nr rrr trey ert 19 important In orma tio Meesun a a ii 20 e O e PR A 20 OS A E e EE lA E Er 20 De SSCs OI aia aaa 20 MEANS ele id etna at cea orate te encbe aaeneee neces 21 Frequently Asked Questions nano nao rnnornnornnrnnornnornnrrnnarnros 22 MMO ee de EEN 25 E see cet SOPA tele TEA E N o PORTO E ET tie 25 LS nat cloacae cba ge tah A EAE 26 Jee 29 Device CONSTA E Se EE le de SE de EE 33 Soa ET N E N E N A A AE A EI AE E E A ET 34 E oa EA sph cana aah aoa A
4. For Wi Fi Make sure your AT amp T Home Base is located in the general area of your Wi Fi enabled device s Check that your device is connected to the AT amp T Home Base Wi Fi network ATT HOMEBASE XXXX gt and you are using the correct Wi Fi Password For Ethernet Make sure the Ethernet cable is securely inserted into the Ethernet port on the back of the AT amp T Home Base and your computer or other device Move the AT amp T Home Base to an area with sufficient network signal Green or Yellow Signal Strength light e Make sure the Wi Fi light is on If not restart your AT amp T Home Base Press and hold the On Off button for three 3 seconds until all lights turn off Then press and hold the On Off button for three 8 seconds until the power light stays steady green e Check the following on the AT amp T Home Base Manager http att homebase Under Settings gt Wi Fi gt Basic Wi Fi Broadcast is set to On Under Settings gt Network gt APN Profile selection is set to ATT Phone Under Settings gt Firewall gt Mac IP Port Filtering Check that the IP and MAC address of your device are not blocked by the firewall 29 Internet Problem Download or upload speeds are slow The AT amp T Home Base Network does not appear in the wireless network list 30 Possible Solution e Check your speed at att com speedtest e Check your signal strength light If not green or yellow choos
5. e Installation near a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice data performance e Ifthe AT amp T Home Base signal strength indicator does not display high signal strength Green or voice data performance is unacceptable you may need to relocate the device to another part of the home with a stronger wireless signal Will my AT amp T Home Base work in areas with no or low wireless signal strength A strong wireless signal Green is recommended for optimal performance A moderate signal Yellow may be sufficient If you do not see a green light you may want to choose an alternate location Does the AT amp T Home Base support both voice and data Yes you can use your AT amp T Home Base for both voice and data as long as you subscribe to AT amp T Wireless Home Phone and Wireless Home Internet plans for the Home Base 22 Frequently Asked Questions Why don t see the name of the caller on caller ID The AT amp T Home Base only supports calling number identification However contact names stored on your home phone may display for incoming calls Can move my AT amp T Home Base and use it in another location Yes your device can be moved to another location however your device should be used in a location where AT amp T is authorized to provide wireless service If your device is used while on other carrier networks AT amp T s off net usage restric
6. contacts memory e Set your answering machine settings to pick up calls before network voicemail which is approximately five 5 rings Alternately the network voicemail setting can be increased dial 1 to access the voicemail platform and follow the prompts to increase the number of rings To remove network voicemail from your account call AT amp T Customer Care by dialing 611 or 1 800 331 0500 Troubleshooting Phone Problem Poor voice quality Message Waiting indicator on my home phone doesn t light Troubleshooting Possible Solution Install using the phone cable included with the AT amp T Home Base e Make sure all connections are firmly in place e Move your AT amp T Home Base to an area with sufficient network signal Green or Yellow Signal Strength light Increase the distance away from other electronic devices and the AT amp T Home Base including cordless base stations Wi Fi routers and cell phones e Move the AT amp T Home Base near a window with a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal e Make sure the home phone that is connected to the AT amp T Home Base is of good quality and in good working order e Voice quality may degrade with a low battery charge when operating with back up battery Connect to an AC power source to recharge when power is available e The AT amp T Home Base does not support th
7. is 80211b g n Mixed Mode Network Name SSID Shows the Wi Fi network name SSID which is broadcast by the device to allow Wi Fi enabled devices to identify and connect to It You can change the Network Name by typing the desired name directly into the text box Broadcast Network Name SSID If this setting is enabled the AT amp T Home Base appears in the list of available Wi Fi networks on your Wi Fi enabled devices If disabled the network will not appear 32 Device Configuration Frequency Channel This should be left on Automatic unless you need to choose a particular channel for your environment Maximum Wi Fi Devices Specify how many devices can simultaneously connect to the AT amp T Home Base Be sure to click Apply after you ve made changes Wi Fi Connections View devices that are currently connected to your AT amp T Home Base and block and unblock devices from having access The following information is displayed for each connected device Device Name If you have assigned a name to the connected device the assigned name will appear If the device name is unavailable you will need to refer to the MAC Address to identify your device MAC Address A unique network identifier for the connected device IP Address IP address of the connected device Block a Device Checking the Block Access box and clicking Apply disconnects the connected device and prevents it from re connecting to the AT amp T Ho
8. minutes Standby time up to 18 hours Note The value of the talk time or standby time varies with the actual environment 46 Specifications Safety Instructions e Some electronic devices may be susceptible to electromagnetic interference Locate the router away from TV set radio and other electronic equipment to avoid electromagnetic interference e The router may interfere with medical devices like hearing aids and pacemakers Consult a physician or the manufacturer of the medical device before using the router Please keep yourself at least 8 inches away from router Do not use your router in dangerous environments such as oil terminals or chemical factories where there are explosive gases or explosive products being processed Please use original accessories or accessories that are authorized by ZTE Unauthorized accessories may affect the router performance damage the router or cause danger to you Donotattempt to dismantle the router There are no user serviceable parts Do not allow the router or accessories to come into contact with liquid or moisture at any time Do not immerse the router in any liquid e Donot place objects on top of the router This may lead to overheating of the device The device must be placed in ventilated environment for use Do not expose the router to direct sunlight or store it in hot areas High temperature can shorten the life of electronic devices e Do not allow
9. range enter the beginning of the range in the first field and the end of the range in the second field Source Port Range The range of ports that traffic will be filtered from Action Selecting Drop or Accept will determine if the rule will allow or block traffic based on the criteria specified Comment Here you will need to add a name or description to the rule in order to click Apply to save and implement the rule 40 Device Configuration Firewall Port Forwarding Port Forwarding allows for specific external ports on the AT amp T Home Base to be mapped to specific ports on a specific device on the internal network You can have a maximum of 10 Port Forwarding Virtual Server rules in the system You can enable or disable Port Forwarding to allow certain devices to act as virtual servers within the internal AT amp T Home Base network If you select Enable the Virtual Server Settings will appear IP Address Enter the internal IP address i e 192 168 1101 that you would like traffic from a specific external port directed to internally Port Range Enter the starting and ending port numbers that will be directed to the internal device Protocol You may pick TCP UDP or TCP UDP traffic types to be directed Comment Enter a comment or label to be saved with this custom port forwarding rule Be sure to click Apply to confirm your configuration Device Configuration 4 Firewall DMZ The DMZ or De Militar
10. the AT amp T Home Base are illuminated Do not connect to an AC outlet controlled by a wall Will connecting additional devices affect my data speed Switch Yes active use of multiple devices will decrease your data speeds Press and hold the On Off button on the back of the AT amp T Home Base for three 8 seconds until the Power light stays steady green Red signal strength Move your device to another area of the home with a indicator strong wireless signal Can change my Wi Fi network name and password Yes you can change your Wi Fi network name and password using the AT amp T Home Base Manager From any connected device enter http att homebase directly into your browser address field and log in using attadmin or your customized login Go to Settings gt Wi Fi gt Basic to change your network name and Settings gt Wi Fi gt Security to change your password Flashing Red signal SIM is missing or not installed properly strength indicator 1 Remove the bottom of the device and back up battery 2 Locate the SIM card slot and insert the SIM card How do know how much data I ve used You can view your cata usage and the days remaining in your billing cycle using the AT amp T Home Base Manager From any connected device enter http att homebase directly into your browser address field and log in using attadmin or your customized login and go to Data Used Or you can go to att com myatt to
11. the back of your AT amp T Home Base Go to att net or your favorite website to confirm your Internet connection Skip Steps 3B and 3C Enter Wi Fi Network Password When prompted enter the Wi Fi password found on the bottom of the AIST Home Base Wi Fi Access Use the following information to connect to Network Name ATT HOMEBASE a ECO OA Password XXXXXXXX Getting Started STEP 3 Connect to the Internet continued Confirm Internet Connection Go to att net or your favorite website to confirm your Internet connection When your device is transmitting to and from the Internet the Wi Fi light will flicker green Important Internet Tips e To check your data usage customize your device settings or view important messages about your AT amp T service plan use the AT amp T Home Base Manager On any device connected to the AT amp T Home Base enter http att homebase directly into your browser address field and use attadmin as your login Tosetup a free AT amp T email account go to att net signup and select Start Now 10 Getting Started Voicemail Your AT amp T Home Base comes with standard wireless voicemail Follow the steps below to setup and use your voicemail Setup Dial on any home phone connected to the AT amp T Home Base and wait four 4 seconds to connect to your AT amp T wireless voicemail Simply follow the voice prompts to complete setup Message Waiting There are two in
12. the web page will automatically redirect to the software update page after you log in to the AT amp T Home Base Manager Getting Started Using Your Device Calling Making Calls Using a phone connected to your AT amp T Home Base place and receive calls as you normally would The AT amp T Home Base supports both cordless and corded phone dialing methods Note Make sure to dial the 10 digit phone number including area code Three Way Calling While on an existing call press the Flash or Talk key on your phone to put the first party on hold When you hear a dial tone dial the second party s number wait up to four 4 seconds When the second party answers press the Flash or Talk key again to complete the three way connection If the second party does not answer press the Flash or Talk key to end the connection and return to the first party Note If your phone does not have a Flash or Talk key use the off hook mechanism supported by your phone instead Call Waiting You will hear two tones if someone calls while you are already ona Call To hold the current call and accept the waiting call press the Flash or Talk key You can press the Flash or Talk key anytime to switch back and forth between calls To clear the current call and accept the waiting call enter 1 and press the Flash or Talk key To reject User Busy the waiting call enter O and press the Flash or Talk key 14 Using Your Device Notes
13. to be entered on any device needing to connect to the AT amp T Home Base via Wi Fi You can change the Wi Fi password by typing a new password directly into the text box Password Visibility If this setting is enabled On the Wi Fi password is readable on the screen If disabled Off the password appears as l 34 Device Configuration Wi Fi WPS WPS or Wi Fi Protected Setup is a standard that allows easy establishment of a secure wireless home network This feature is set to Enable by default If you change these settings existing connected devices may lose their connection WPS You may Enable or Disable WPS by selecting the desired option and clicking Apply When enabled the following secondary options will appear WPS Mode You may select either PIN or PBC Push Button Connection by selecting the desired option and clicking Apply PIN If selected you will need to specify a 4 digit or 8 digit PIN that other devices will require to connect via this method Enter the desired PIN in the Client PIN field then click Apply PBC If selected this will act in the same way as manually pushing the WPS button on the back of the AT amp T Home Base Within two 2 minutes you will need to activate WPS on the device you wish to connect to the AT amp T Home Base via a physical or virtual button in order to complete the connection process Note Refer to your connecting device s documentation for specific infor
14. with the default setting at level 3 While on a call press to decrease volume or press to increase volume Each time or Is pressed the volume level is decreased or increased one volume level To exit Volume Setting Mode press any other key or wait five 5 seconds 18 Using Your Device Powering On Off The On Off button is used to turn your AT amp T Home Base on or off When powered off the AT amp T Home Base will no longer send or receive calls but it will continue to charge the back up battery if still connected to the wall outlet To turn on your AT amp T Home Base press and hold the On Off button for three 3 seconds until the power light stays steady green if connected to a power supply it will flash green if on back up battery To turn off your AT amp T Home Base press and hold the On Off button for three 3 seconds until all the lights turn off TTY Support TTY Text Telephony and TDD Telecommunications Device for the Deaf are supported by the AT amp T Home Base In order to use the TTY network you must have a TTY compatible phone and be in TTY mode Note that most digital wireless devices are TT Y compatible ae 983 889 n to set the TTY mode n O TTY off mode The standard voice speaking mode and listening mode This is the default setting e n 1 TTY full mode Transmit and receive the TTY characters e n 2 VCO mode Receive TTY characters but transmit by speaking into the speaker e n 3 HCO m
15. 013 AT amp T Intellectual Property All rights reserved AT amp T the AT amp T logo and all other AT amp T marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies All other marks contained herein are the property of their respective owners Copyright 2013 ZTE CORPORATION All rights reserved No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right to make modifications on print errors or update specifications without prior notice Version No R1 1 Edition Time 2013 05 Manual No 081704100123
16. 36 EE Els gt EEE N hte O AI ent a pt ate EN E ahaa E aosaale al IV Contents su E 39 Mac P POTE FENNE sisiraan ad a 39 POE FONA eE A RITO artaga 4 KIC 42 Eed 43 o A E E POE O a Matava 43 EE EE 42 dng GE E 45 Be eed RSS rain 45 ee e o AAA A E E O ald Pe caleba ess 46 Safety MAS CUCU NN E 47 Radio Frequency RtitEnergwv cccccccccccccsssssssssssssesseesesssesssesssessessusssseessesseesseesseeseeeseeaseeaseasees 48 FEE UE e a capte 49 RF Exposure Information imsrccarininaaci aro did 50 CTA poro 51 A A EE A NN De HOWTO Get Warranty SIIC nica bo OS EIN KEE PON aa ins SE Contents V vi Getting Started In the Box The package should contain the following items The AT amp T Home Base Phone Cable Optional Back up Battery Power Cord Also Included Quick Start User Guide Getting Started 1 Getting to Know Your Device Power Signal Strength Voicemail Information See AT amp T Home Base Manager on page 12 PHONE1 PHONE2 Ethernet On Off Telephone Power Ports Input Allows WPS enabled devices to be connected via Wi Fi without typing a Wi Fi password For detailed instructions please refer to page 16 2 Getting Started LED Indicators The table below describes possible states for each of the LED indicators Red blinking Battery Less than 20 oi oponer SSS Off cemaj teen blinking Voicemail Off ff OI eege RE ena O Getting Started 3
17. ET button for eight 8 seconds Device Configuration 43 Advanced Router Router Settings O Subnet Mask MAC Address 90 1D 1A 27 18 B3 F4 DHCP Server Enable v DHCP Lease Time CH hour s UPNP Disable v IP Address The IP address for this device as seen from the local network This is set to a default value Subnet Mask The default value 255 255 255 0 is standard for small class C networks MAC Address The MAC Address is a network identifier This read only field displays the MAC Address for the Wi Fi interface on this device DHCP Server This option is set to Enable by default The DHCP server allocates an IP address to each Connected Device DHCP IP Pool This is the IP address range used by the DHCP server This indicates the range of IP addresses which may be allocated to connected devices DHCP Lease Time This specifies the time period in hours for how long each device is assigned an internal IP address 44 Device Configuration UPNP Universal Plug and Play UPNP is a set of networking protocols that permits networked devices to discover each other s presence on the network The default value for this setting is Disable VPN Passthrough This feature allows VPN client software on connected devices to connect through this device to remote VPN servers Normally this option should be set to Enabled Advanced Time Date Current Local Time Displays the current date and time on the dev
18. How It Works The AT amp T Home Base uses the AT amp T cellular network to provide phone service to your cordless and corded home phone s and Internet access to your computer and Wi Fi enabled devices Place it anywhere in your home where you have a strong wireless signal It does not require the use of a home phone wall jack like traditional home phone service The AT amp T Home Base provides many calling services such as voicemail Caller Number ID Call Waiting Call Forwarding and 3 way Calling for your home phone s It also includes a back up battery in case of a power outage Device Installation Before You Begin The AT amp T Home Base works exclusively with the AT amp T cellular network and DOES NOT use your home phone wall jacks Your device should be located Where you have a strong signal from a cell tower typically near a wndow or outside wall Signal strength may vary in different parts of your home e Near an electrical wall outlet Inthe general area where you ll be using your home phone computer or Wi Fi enabled devices Select which phone and computer Wi Fi enabled device you will use with the AT amp T Home Base e Acordless phone system with multiple handsets should be used to place phones throughout your home Ifusing an existing phone unplug it from the wall jack For Internet access you may connect up to 10 devices via Wi Fi and one via Ethernet simultaneously Getting Started STEP 1
19. PN If you need to manually add an APN click Add fill in the appropriate information described below click Save and when selected in Profile Selection you can click Set Default to make it the default APN used by the AT amp T Home Base APN Settings Profile Selection ATT Phone v Profile Name ATTPhone oan DNS O Auto DNS Manual DNS Profile Selection The default profile is the AT amp T network ATT Phone and cannot be edited Profile Name The desired name used to select your custom APN from the Profile Selection drop down list APN The APN associated with the selected profile Enter the appropriate APN here DNS Select Auto DNS or Manual DNS Use this setting to enable or disable the Manual DNS feature If enabled provide the following data Primary DNS Enter the IP address of the desired primary DNS This address is required if you select the Manual DNS check box Secondary DNS Enter the IP address of the desired secondary DNS This address is optional and may be left blank if desired Device Configuration 37 Network APN continued Authentication Select the option specified by your service provider e None e CHAP e PAP Username If the Authentication is None this can be left blank Otherwise enter the value specified by your service provider Password If the Authentication is None this can be left blank Otherwise enter the value specified by your service provider Set Default After ch
20. Set Up Your Device A Install the Back up Battery 1 Remove the bottom of the device by pushing the entire cover in the direction of the arrow 3 Replace the cover Getting Started STEP 1 Set Up Your Device continued Turn on Your Device 1 Plugthe power cord into an electrical wall outlet that is not controlled by a wall switch 2 Connectthe other end ofthe power cord into the Power Input port on the back of your AT amp T Home Base 3 Press and hold down the round On Off button for 3 full seconds until the power light stays steady green wem ech wem wem em A em emm On Off Hold 3 seconds Check the Wireless Signal Wait a few seconds for the signal strength light to turn on while your device connects to the cellular network Confirm signal strength light is green for optimal performance Yellow indicates a moderate signal and may be sufficient Signal Strength 6 Getting Started STEP 2 Connect Your Phone A Unplug your Phone from the Wall Jack The AT amp T Home Base is not used with your home phone wall jack NOTE If you have a cordless phone keep it plugged into a power outlet Ski Connect your Phone to the Device Plug your phone into the Phone 1 port on the AT amp T Home Base using your existing phone cable or the included phone cable NOTE Do not plug the device into your home phone wall jack Getting Started 7 STEP 2 Connect Your Phone continued
21. ant Messages Your AT amp T Home Base is able to receive important messages from AT amp T regarding new software updates and your service plan You are not able to respond or reply to these messages To view your messages use any device that is connected to the AT amp T Home Base and enter http att homebase directly into your browser address field Log in using attadmin or your customized login and go to Messages Managing Connected Devices You can view devices currently connected to your AT amp T Home Base and block and unblock devices using the AT amp T Home Base Manager On any device that is connected to the AT amp T Home Base enter http att homebase directly into your browser address field Log in using attadmin or your customized login and go to Connected Devices Using Your Device 17 Helpful Tips Home Answering Machines If you choose not to use the voicemail provided by your AT amp T Home Base you can use your home answering machine by plugging it into the Phone 2 port on the back of your AT amp T Home Base Then set your answering machine to pick up calls in fewer than 5 rings Alternately you can call AT amp T Customer Service at 1 800 331 0500 to turn off the network voicemail feature Adjusting Volume Use your home phone s volume adjustment if available Alternately the volume of the AT amp T Home Base can be adjusted if necessary Six volume levels are available level 1 to level 6
22. ch as warranty exchange If so please refer to equipment package or the original point of sale Warranty 53 AT amp T Home Base Home Base device is a mobile device designed to provide service consistent with other AT amp T mobile wireless devices 911 calls function similar to the way they do on AT amp T mobile wireless devices For emergency calls you may have to provide your location address to the 911 operator Home Base has a backup battery in the event of a power outage However a landline phone requiring separate electric power to operate e g cordless phones connected to a Home Base will not place or receive calls including 911 calls during a power outage Corded cordless landline home phone equipment and Internet capable devices are not included Not compatible with messaging services including text messaging and multimedia messaging services and other services including but not limited to home security systems fax service medical alert systems medical monitoring systems credit card machines IP PBX Phone systems or dial up Internet service May not be compatible with your home answering machines and DVR systems May not be compatible with your Satellite systems please check with your provider DSL customers should contact their provider before transferring a phone number to ensure uninterrupted DSL Internet service Mobile broadband may be required on the Home Base device Service provided by AT amp T Mobility 2
23. children to play with the router or charger e Keep the length of the cable between the router and the phone less than 11 yards The router is for indoor use only Do not use the router outside Do not connect telephone extensions which run outside of the building These can result in lightning damage to your unit Safety Instructions 47 Radio Frequency RF Energy This device meets the government s requirements for exposure to radio waves This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg While there may be differences between the SAR levels of various devices and at various positions they all meet the government requirement The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this device is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet ea fccid after searching FCC ID Q78 Z700 Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency band
24. dicators for a new message waiting 1 the voicemail icon and 2 an intermittent dial tone The voicemail icon O on your AT amp T Home Base flashes when a voicemail message is waiting You will also hear an intermittent dial tone on any connected phone handset before placing a call Retrieving Messages To retrieve voice messages dial 1on any home phone connected to the AT amp T Home Base and wait four 4 seconds to connect to your AT amp T wireless voicemail box Simply follow the voice prompts to listen to and manage your messages Alternately you may dial your 10 digit home phone number to access your voicemail box Remote Retrieval To retrieve voicemail messages from a phone not connected to the AT amp T Home Base dial the number associated with your AT amp T Home Base service When voicemail picks up press You will then be prompted to enter your password Simply follow the prompts to listen to and manage your voicemail messages Getting Started 11 Transferring a Phone Number Transferring a landline phone number to your AT amp T Home Base can take five 5 days or more Outgoing calls can be made immediately using your AT amp T Home Base however incoming calls will continue through your old service until the transfer is complete It is recommended that a phone be kept connected to your wall jack or prior service to continue to receive incoming calls until the transfer is complete To check the status of your transfer vis
25. e an alternate location e Other connected devices may be transferring a large amount of data To view and block other connected devices go to the AT amp T Home Base Manager http att homebase under Connected Devices e A phone call in progress may slow down the data speed e Check your wireless network connection using the AT amp T Home Base Manager http att homebase 4G LTE offers the fastest data speeds and if available the AT amp T Home Base should be located in a covered area e Make sure the AT amp T Home Base is powered on Power light should be steady green if connected to a power outlet or blinking green if on back up battery e Refresh the network list on the device you are trying to connect Restart your AT amp T Home Base Press and hold the On Off button for three 3 seconds until all lights turn off Then press and hold the On Off button for three 3 seconds until the power light stays steady green Troubleshooting Internet Problem Can t connect tomy AT amp T Home Base Can t access the AT amp T Home Base Manager Troubleshooting Possible Solution e Check that you are connecting to your AT amp T Home Base Wi Fi network name SSID e g ATT HOMEBASE XXXxX If connected via Ethernet make sure the Ethernet cables are firmly attached e Make sure you entered the correct Wi Fi password found on the bottom of your device or your customized password if you changed it e Make s
26. f the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Regulations 49 RF Exposure Information This device meets the government s requirements for exposure to radio waves This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government This device complies with FCC radiation exposure limits set forth for an uncontrolled environment 50 RF Exposure Information CTIA Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert foreign objects into the battery immerse or expose to water or other liquids expose to fire explosion or other hazard e Only use the battery for the system for which it is specified e Only use the battery with a charging system that has been qualified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725 Use of an unqualified battery or charger may present a risk of fire ex
27. he WPS button for 1 second 2 Within 2 minutes press the WPS button on the wireless device you want to connect 3 Your AT amp T Home Base and the wireless device will communicate and establish the connection Connect via Ethernet To connect via Ethernet plug one end of your Ethernet cable into the Ethernet port on your computer and the other end into the Ethernet port on the back of the AT amp T Home Base 16 Using Your Device Data Plan Usage You can check your billing month to date data plan usage and the days remaining in your billing cycle on the AT amp T Home Base Manager On any device that is connected to your AT amp T Home Base enter http att homebase directly into your browser address field Log in using attadmin or your customized login and go to Data Used Note Actual billed usage can be higher than the estimated data usage displayed in the usage meter Changing Wi Fi Network Name and Password You can customize your AT amp T Home Base Wi Fi network name SSID and password using the AT amp T Home Base Manager On any device that is connected to the AT amp T Home Base enter http att homebase directly into your browser address field and log in using attadmin or your customized login Go to Settings gt Wi Fi gt Basic to change your network name and Settings gt Wi Fi gt Security to change your password Note You will need to reconnect all Wi Fi devices using the new information Import
28. ice Time Set Mode Select from Manual Set Time or SNTP Auto Synchronization to determine how the AT amp T Home Base determines local time Manual Set Time Selecting this option will allow you to manually set the Month Day Year Hour Minute and AM PM parameters for your local time Click Apply for changes to take effect SNTP Auto Synchronization SNTP or Simple Network Time Protocol is used to allow synchronization of the date and time between your device and the system time on the network You can pick up to three SNTP Servers you want your device to synchronize with including specifying a server not listed by selecting Other from the dropdown and typing in the server address You can also set the Time Zone and Daylight Saving Time status Advanced Device Reset This screen provides the ability to reset all settings to the factory default values and restart the device Device Reset Click the Reset button to reset all settings to their factory default values This causes a restart and changes the current Wi Fi settings if they do not match the factory default values In this case all connected devices need to reconnect using the default Wi Fi settings Restart Device Click the Restart button to power off and restart the device Device Configuration 45 Specifications Dimensions WxDxH 5 43 W x 5 43 D x 118 H Weight 11 6 oz including back up battery Back up Battery 1500 mAh Talk time up to 100
29. is functionality with your home phone e The AT amp T Home Base has a dedicated voicemail light that will flash when you have a new voice message you will also hear an intermittent dial tone when you pick up your handset 27 Phone Problem hear an intermittent dial tone My phone doesn t ringwhen a call comes in hear a constant low frequency tone not dial tone when try to place a Call 28 Possible Solution e You will hear an intermittent dial tone when you have a new voicemail message waiting Dial 1 from your home phone that is connected to the AT amp T Home Base to listen to your voice messages Internet Problem Can t access the Internet Ifyou recently transferred your landline phone number you will continue to receive incoming calls on your previous service until the transfer is complete To check transfer status visit att com port e Make sure your AT amp T Home Base is NOT connected to your in home phone wiring e Make sure your home phone is powered on and connected to the AT amp T Home Base e Your AT amp T Home Base number may be set to Call Forward Dial 421 to un forward calls Hang up your home phone to restore dial tone Troubleshooting Troubleshooting Possible Solution e Make sure your AT amp T Home Base is powered on Press and hold the On Off button on the back of your device for three 3 seconds until the Power light stays steady green
30. it att com port AT amp T Home Base Manager The AT amp T Home Base Manager allows you to easily manage your AT amp T Home Base You can Customize settings e Change your Wi Fi network name and password e Check signal strength data usage and important messages from AT amp T Get help and information To access the AT amp T Home Base Manager first connect to your AT amp T Home Base In your browser address field enter http att homebase and log in using attadmin Note You can customize the login that is used to access the AT amp T Home Base Manager by going to Settings gt Advanced gt Administrator A navigation panel is included on the left and contains the following e Home displays general device information and help e Connected Devices view devices currently connected to your AT amp T Home Base and block unblock devices from connecting Data Used check your billing month to date data usage and days remaining in your billing cycle Messages view messages from AT amp T about your service plan See Important Messages on page 17 12 Getting Started e Settings customize your device s Wi Fi and security settings See Device Configuration on page 32 About Your Home Base get details regarding current device status and information e AT amp T Software Update view software updates that are delivered automatically over the AT amp T cellular network Note If a software update is available
31. ized Zone is a selected internal IP address of a device that allows full access and connectivity from outside traffic through the firewall to a specific internal device without being filtered or blocked by the AT amp T Home Base DMZ Settings You may choose to enable or disable the DMZ setting here DMZ is set to Disabled by default DMZ IP Address Enter the internal IP address of the desired device that will be directly accessible from outside the firewall 42 Device Configuration Advanced Advanced Administrator This page allows you to change the default login attadmin that is used to access the AT amp T Home Base Manager Administrator Settings O Current Login CY New Login CY Verify New Login CY Password Visibility O On Off Current Login Enter the current login for the AT amp T Home Base Manager in this field The default login is attadmin New Login Enter the new login using only letters numbers and standard punctuation symbols The password must be at least 4 characters long The maximum length is 32 characters Verify New Login Re enter the new login in this field then click Apply Note Once you change the default login there is no way to retrieve the new login You must reset the AT amp T Home Base to its factory settings to restore the login to the default login attadmin Remove the bottom cover of your AT amp T Home Base and using a ballpoint pen press and hold the RES
32. judgment of ZTE 52 Warranty LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT HOWEVER THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL STATUTORY RIGHTS UNDER THE APPLICABLE NATIONAL LAWS TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA FOR ANY LOSs OF PROFIT LOSS OF USE OF PRODUCTS OR FUNCTIONALITY LOSS OF BUSINESS LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE TO THE EXTENT PERMITTED BY APPLICABLE LAW LTES LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL DESIGN AND WORKMANSHIP How to Get Warranty Service To obtain warranty service please call 877 817 1759 Please have the following information available when you send the device in for repair e Avalid Proof of Purchase e Return address Daytime phone number or fax number Model e IMEI Look for the 15 digit IMEI behind the back up battery of the device Complete description of the problem e Transportation prepaid Other Warranty Programs You may have other warranty programs with your purchase su
33. mation on how to complete the WPS process on the desired device Device Configuration 35 Network These settings affect the connection to the mobile wide area network or WAN Network Connections The AT amp T Home Base automatically selects the optimal mobile network In some Cases you can also select a network manually Manual Network Selection This feature is only useful if multiple networks are available If this setting is enabled the device connects only to the specified network WAN Wide Area Network Connection Mode O Connection Mode O Auto Manual Apply Signal Strength Network Connection 1G Sianal Strenath 60dbm WAN Wide Area Network Connection Mode Indicates if Automatic or Manual Network Selection is in use If you want to select Manual you must first click the Turn Internet Off button on the AT amp T Home Base Manager Home screen to disconnect from the Internet Then return to this section and select Manual and click Apply Note You will need to return to the Home screen and click Turn Internet On to re enable your Internet connection Signal Strength Indicates the type of network connection the AT amp T Home Base is currently using There is also a Signal Strength value based on current conditions 36 Device Configuration Network APN This APN is pre configured to access the AT amp T network You should not change the APN unless you have a corporate account with your own A
34. me Base The blocked device will then appear in the Blocked Wi Fi devices list Blocked Wi Fi Devices List Lists any devices you have blocked from having access to your AT amp T Home Base Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their MAC Address Unblock Checking the Unblock Access box and clicking Apply unblocks a previously blocked device freeing it to connect to the AT amp T Home Base again The unblocked device is deleted from the Blocked Wi Fi devices list and will reappear in the Connected Devices list when it connects Device Configuration 33 Wi Fi Security Security settings will apply to all connected devices If you change these settings existing connected devices may lose their connection Security Policy O Security Mode WPA PSK WPA2 PSK v WPA Wi Fi Protected Access Wi Fi Password Key 97499989 Password Visibility O On Off IIA CIA Security Mode Select the desired Wi Fi security option WPA PSK WPA2 PSK is the latest and most secure method and should be used if possible No encryption allows other people to monitor your Wi Fi traffic and use your data plan to access the Internet If at all possible its use should be avoided Wi Fi Password Network Key If WPA PSK WPA2 PSK was selected in the Security Mode field a Wi Fi password is displayed This password will need
35. ode Transmit TTY characters but receive by listening to the receiver Using Your Device 19 Important Information E911 Service In Home Wiring Interconnecting to home telephone wiring is not necessary but is possible however it is not recommended unless you possess sufficient knowledge of 911 services are supported just as they are on any wireless device You should electrical systems Use with home wiring requires the physical disconnection from expect to provide your location address to the emergency response center other services including the landline coming into your home Use of a qualified responsible for sending first responders e g police medical assistance or fire licensed electrician is highly recommended Improper installation may result in to your location Power Outages phone equipment damage or even a fire The AT amp T Home Base has a back up battery with talk time of up to 100 minutes depending on environmental factors Please note you ll need a standard corded phone that doesn t require external power to function with the back up battery for all calling including 911 The AT amp T Home Base will disable Wi Fi to conserve power while using the back up battery when there are no devices connected To re enable Wi Fi while using the back up battery press the On Off button for one 1 second Or if power is available plug the AT amp T Home Base into an electrical wall outlet If you experience a power o
36. oosing one of the saved profiles from the Profile Selection dropdown click Set Default to set it as your default APN used whenever AT amp T Home Base powers on Save Any changes made to the currently selected profile except the default ATT Phone APN profile can be saved Add Click this button to create a new profile in the dropdown called Add new which you can then modify and save Delete Deletes the currently selected profile A dialog box will pop up allowing you to confirm or cancel deleting the selected profile 38 Device Configuration Firewall A firewall protects your connected devices against malicious incoming traffic from the Internet The firewall cannot be disabled but the following settings are available Firewall MAC IP Port Filtering You can Enable or Disable the MAC IP Port Filtering feature as needed to block certain Internet traffic If this setting is enabled you can then choose whether traffic is Accepted or Dropped by default by selecting the appropriate option from the Default Policy dropdown Default Policy Accepted Internet traffic is allowed by default Only traffic from the selected applications will be blocked from accessing the Internet Traffic is identified by port numbers Some applications are pre defined You can define additional applications by clicking the Add Custom Application button but you need to know details of the traffic used and generated by the applications
37. plosion leakage or other hazard e Donot short circuit a battery or allow metallic conductive objects to contact battery terminals e Replace the battery only with another battery that has been qualified with the system per this standard IEEE Std 1725 Use of an unqualified battery may present a risk of fire explosion leakage or other hazard Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised e Avoid dropping the phone or battery If the phone or battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Improper battery use may result ina fire explosion or other hazard For those host devices that utilize a USB port as a charging source the host device s user manual shall include a statement that the phone shall only be connected to CTIA certified adapters products that bear the USB IF logo or products that have completed the USB IF compliance program CTIA ei Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one 1 year from the date of sale of the Product to you provided that you are the original end user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller Transfer or resale of a Prod
38. s Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output 48 Radio Frequency RF Energy FCC Regulations This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more o
39. tions apply Please see section 4 5 of your Wireless Customer Agreement for details When I dial a seven digit number using the AT amp T Home Base get a message that the number cannot be completed as dialed Does the AT amp T Home Base support seven digit dialing The AT amp T Home Base requires 10 digit dialing for domestic calls in most areas Can make international calls with my AT amp T Home Base Yes To add international calling to your account please call 611 from your connected phone or 1 800 331 0500 Can I use my AT amp T Home Base internationally No Use is limited to the United States Puerto Rico U S Virgin Islands Guam and Northern Mariana Islands What is the warranty on the AT amp T Home Base The AT amp T Home Base has a 12 month limited warranty For details see page 52 can t make or receive calls with my AT amp T Home Base What should do Please follow the troubleshooting steps in this User Guide If further assistance is required call 1 800 331 0500 Frequently Asked Questions 23 How many devices can connect to my AT amp T Home Base Trou bleshooti ng There are two phone ports to connect your phone or answering machine For data you can connect up to 10 devices via Wi Fi simultaneously and one device General via Ethernet Problem Possible Solution How can check my data speed You can check your data speed by visiting att com speedtest None of the LEDs e Make sure there is AC power to
40. uct will automatically terminate warranty coverage with respect to that Product This limited warranty is not transferable to any third party including but not limited to any subsequent purchaser or owner of the Product This limited warranty Is applicable only to end users in the United States This product or phone is warrantied for 12 months from date of purchase For warranty service information please call ZTE service number 877 817 1759 toll free The manufacturer s website http www zteusa com is also available for assistance This warranty only applies if the product has been used in accordance with the manufacturer s instructions under normal use and with reasonable care What this warranty does not cover a Defects or damages resulting from the misuse of this product b Defects or damages from abnormal use abnormal conditions improper storage exposure to moisture dampness or corrosive environments unauthorized modifications unauthorized repair neglect rough handling abuse accident alteration improper installation incorrect voltage application food or liquid spoilage acts of God c Normal wear and tear d Ifthe Product has been opened modified or repaired by anyone other than a warranty service center or if it is repaired using unauthorized spare parts e Ifthe serial number or mobile accessory date code has been removed erased defaced altered or are illegible in any way subject to sole
41. ure you are trying to access on a device that is currently connected to your AT amp T Home Base either via Wi Fi or Ethernet connection e Make sure you have entered the correct URL http att homebase or http 192 168 0 1 directly into your browser address field on your connected device Make sure you have entered the correct login either attadmin or your customized login If you changed the login and forgot it you will need to restore the device to the factory default settings Remove the bottom cover of your device and using a ballpoint pen press and hold the RESET button for five 5 seconds You may then log in using the default login attadmin Sl Device Configuration You can manage your AT amp T Home Base settings using the AT amp T Home Base Manager To access first connect to your AT amp T Home Base and enter http att homebase directly into your browser address field Log in using attadmin or your customized login Wi Fi Settings You can manage your AT amp T Home Base Wi Fi Settings under Settings gt Wi Fi Wi Fi Basic Wireless Network O Wi Fi Broadcast O On Off Network Mode 802 11b g n Network Name SSID CATT HOMEBASE XXXX Broadcast Network Name SSID O Enable Disable Frequency Channel Automatic yv Maximum Wi Fi Devices 10 Wi Fi Broadcast Enable or disable Wi Fi connectivity Network Mode Indicates which mode is active for connecting via Wi Fi The default
42. utage and your battery is fully depleted it will be necessary to restart your device when power is restored by pressing and holding the On Off button for three 3 seconds until the power light stays steady green Device Compatibility The AT amp T Home Base is not compatible with messaging services including text messaging and multimedia messaging services and other services including but not limited to home security systems fax service medical alert systems medical monitoring systems credit card machines IP PBX Phone systems or dial up Internet service It may not be compatible with your home answering machines DVR systems and Satellite systems please check with your service provider 20 Important Information Important Information 21 Frequently Asked Questions What kind of phone do need to work with the AT amp T Home Base Most standard touch tone phones may be used Rotary phones are not supported Expandable cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home Cordless phone systems still need to be plugged into a power outlet A standard corded phone can be used if you just need one phone in your home During a power outage a standard corded phone which doesn t require electrical power is recommended How do install my AT amp T Home Base Refer to pages 4 10 of this guide for the most common installation methods Other helpful information
43. view your data usage Once I ve reached the maximum amount of data in my plan can continue to use my AT amp T Home Base for data Yes but overage charges will apply To upgrade your data plan visit att com myatt 24 Frequently Asked Questions SIM Card doesn t work in my mobile device Troubleshooting into the slot until secure The SIM card will click and lock in place when properly installed in the correct orientation e SIM card may be invalid or damaged and need to be replaced e The SIM card provided with your AT amp T Home Base is intended for use only in your specific AT amp T Home Base and cannot be used in a mobile handset 25 Phone Problem No dial tone No caller ID name My answering machine won t pick up calls 26 Possible Solution e Make sure there is AC power to the AT amp T Home Base Do not connect to an AC outlet controlled by a wall switch e Make sure your AT amp T Home Base is powered on Press and hold the On Off button on the back of your device for three 3 seconds until the Power light stays steady green e Make sure your cordless phone has power and is connected properly to the AT amp T Home Base Move the AT amp T Home Base to an area with sufficient network signal Green or Yellow Signal Strength light e Like all wireless services only the calling number is displayed with Caller ID Your home phone may support the display of names stored in its
44. you wish to define In particular you need to know the port numbers and the protocol TCP UDP used by outgoing traffic Dropped Internet traffic is blocked by default Only traffic from the selected pre defined or custom applications are allowed to access the Internet Applications Use these check boxes to deny or allow access to the Internet for each application as an exception to the selected Default Policy of accepting or dropping Internet traffic Device Configuration oo Firewall MAC IP Port Filtering continued Custom Applications This feature allows you to define your own applications Once defined these applications can be enabled and disabled the same way as pre defined applications To define an application you need to know the ports and protocol TCP UDP used by the application for outgoing traffic To start click the Add Custom Application button then provide the following data MAC Address A network identifier unique to each device s hardware Destination IP Address The internal IP address where traffic will be filtered to Source IP Address The source IP address that traffic will be filtered from Protocol You can select from None TCP UDP ICMP as the traffic type you would like to filter Destination Port Range The range of ports that traffic will be filtered to Enter the beginning and end of the port range for each application For a single port enter the port number in both fields For a port
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