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QuadroM32x Manual I: Installation Guide

1. Subscribe new extension You may subscribe 9 additional extensions View Edit your groups and group membership Fig l 48 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server Repeat this for all four extensions on the Quadro and the Auto Attendant QuadroM32x SW Version 5 2 x 48 QuadroM32x Manual Installation Guide Appendix Registering on Epygi SIP Server Configuring Quadro Extensions Once the SIP server has the created extensions with the user information create these ex tensions in the Quadro devices Once they are entered in the Quadro they will be regis tered and can then be used Login into the Quadro and go to Extensions Management B Tee les eee p Medd beet 5 hakib CETEL ep gl Extensions Management AR LE Depleted lee beui Pje jopponi aay fee aji Bees feel UE dee Ubaiowe Lire pal E sirppi Pry et slirar Aip Res aleojn fom ee Fig l 49 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed Man jyuiem lee Conferences Telephony interned Uipink Metwotik epysi T
2. e Find the address of the router and log into the router Refer to the router s user manual on how to open the router configuration e Set up port forwarding on the router to forward UDP ports 5060 6000 6099 to the IP address assigned to the Quadro You can see the IP address of the Quadro in the Sys tem menu under Status submenu Network Status The IP address will be listed as the WAN IP address Your router also may indicate the IP address assigned to the Quadro e Find out the public Internet address WAN IP address of the router To do so open a browser and go to www whatismyip com The site will return your public Internet IP ad dress Record this IP address e From the Telephony menu of the Quadro Management go to the NAT Traversal Set tings page go to General Settings and set the enable NAT Traversal for SIP radio buttons selection to Force Save the selection QuadroM32x SW Version 5 2 x 45 QuadroM32x Manual Installation Guide Appendix Configuring NAT Traversal Man System Users Conferences Telephoey batermet Uplink Cepygi TOuserenes NAT Traversal Settings Genera Semmes SE Parameters RIP Para NAT Traversal for SP O oan Fig l 42 NAT Traversal Settings General Settings Go to SIP Parameters page l fete bers wee Mihi Weer ee est Cam Hyg ale NAT Traversal Setings 2 Pei LF Pal ae ILP mh Pie ete i Fig l 43 NAT Traversal Settings SIP Parameters Select Use Manual N
3. eration of the equipment If this happens the telephone company will provide advance notice for you to make the neces sary modifications to maintain uninterrupted service Connection to a party line service is subject to state tariffs Contact the state public utility commission public service commission or the corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer QuadroM32x SW Version 5 2 x QuadroM32x Manual Installation Guide Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered Industry Canada Statement This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro please review and ensure the following safety instructions are adhered to To prevent fire or shock hazard do not expose your Quadro to rain or moisture To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only Never install wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specified for wet locations Never touch uninsulated tele
4. nected to a cable or xDSL modem IP phones are placed on the WAN side of the QuadroM32x Internet CO PBX IP Router with NAT IP Phones i Admin i PC f Fig l 3 Configuration QuadroM32x behind a router with IP phones on WAN In this and the following configuration Fig l 3 and Fig l 4 the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices The Quadro can be connected through its WAN port directly to one of the router s LAN ports and will get an IP address from the router By default the Quadro acts as a DHCP client on the WAN port The IP phones are placed on the WAN side of the QuadroM32x connected to the company LAN The Admin PC can be connected to the Quadro ETH or WAN port to access the Web Man agement of the Quadro Please note Since Quadro uses STUN by default it will work with most basic routers without any further configuration e A QuadroM32x IP PBX with an Ethernet WAN port behind a router which is con nected to a cable or xDSL modem IP phones are placed on the LAN side of the QuadroM32x Internet C O P BX IP Rouler Fig l 4 Configuration QuadroM32x behind a router with IP phones on LAN This configuration Fig l 4 is identical to the previous configuration with the difference that IP phones are connected to the LAN port of the QuadroM32x The QuadroM32x can be configured as a DHCP server to provide the network parameters t
5. ACKNOWL EDGE message to the remote side The Override CLID with P Asserted Identity checkbox selection enables SIP P Asserted Identity support For the calls from SIP to E1 T1 if Invite SIP message contains a P Asserted Identity or P Preferred Identity or Remote Party ID then the CallerID on E1 T1 is sent with the value from the identity field SIP user agent should check existence of P Asserted ldentity then P Preferred Identity then Remote Party ID to fill the identity field QuadroM32x SW Version 5 2 x 34 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro h fie Gee fies heleporey eld eae oa CET Trunk 1 Ei Signaling Type CCS B Chanmeka Fig l 30 Trunk T1 Signaling Type CCS B Channels page Channel Selection drop down list is used to select between the Preferred and Exclusive B channel selection methods For Preferred channel selection the CO answers to the call request by the first available timeslot while for Exclusive channel selection CO should feedback only by the timeslot used for the call request Channel Selection Ordering drop down list is used to choose the B channels selection Ascending or Descending When Ascending selection is configured B channels will be defined starting from B1 to B23 B30 For Descending selection B channels will be defined from B23 30 to B1 If your CO PBX has Ascending B channels selection configured it is recommended to use Descending B channels
6. Settings require the Username and the Password used for the authentica tion on the ISP server Dial Behavior radio buttons e Dial Manually if this radio button is activated a button will be displayed in the main management window that serves to switch the Internet connection on off When ac cessing the Internet every station of the connected LAN has to connect to Quadro first e Always connected Quadro stays in the always connected mode This will allow Quadro always remain online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address he alan Gas m n rem r lebrteny internet Configuration Wizard PRP PPT bette Fig l 21 PPP PPTP Configuration page If your ISP assigns a dynamic IP address activate the Dynamic IP Address radio button otherwise activate the Fixed IP Address radio button and enter the IP address you were assigned by your ISP Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification Click the Next button to display the WAN Interface Configuration page QuadroM32x SW Version 5 2 x 24 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro WAN Interface Configuration If your ISP requires a specific MAC address for example for authentication it can b
7. each PC e Internet Explorer Netscape Navigator Mozilla Firefox or Opera browser is recom mended Please Note The QuadroM32x IP PBX is shipped with one RJ11 cable and one straight RJ45 CAT 5 cable QuadroM32x SW Version 5 2 x 7 QuadroM32x Manual Installation Guide Hardware Overview Hardware Overview The Connectors Panel of QuadroM32x The illustration below includes the connectors panel of QuadroM32x Ei iTi 2 ETH LAN WAM 5 he ag LF RESET IP PBX VoIP GATEWAY Fig l 1 QuadroM32x s Connectors Panels 1 PHONE sockets with RJ11 connectors enable connectivity of regular analog tele phones These are FXS Foreign Exchange Station analog ports 2 The Reset button may be used in two ways 1 to initiate a normal reset or 2 to car ry out a factory reset A normal reset is executed by pressing the Reset button with a paper clip for an instant Pressing the reset button and holding it down for seven seconds or more will execute a factory reset This will restore the factory defaults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default admin password of 19 3 RJ 45 socket to attach the E1 T1 trunk See Appendix Pin Assignment of E1 T1 4 ETH RJ45 socket to attach the PC in the Quadro s Local Area Network LAN If a PC is connected directly to this socket a straight Ethernet C
8. in a range from 0 to 255 required to establish a call When field has 0 value the system uses either the timeout defined in the T302 field or the Sending Complete Information Element messages to es tablish a call Independent from the value in this field Sending Complete Information Element and pound sign always cause call establishment The Generate Progress tone on IP checkbox selection will generate the progress tone to IP H 323 or SIP lf the Send ALERT Message on Call Ringing checkbox is selected the system will send ALERT messages to callers from the PSTN PBX on call ringing If not the system will send a PROGRESS message on receivng early media from the called party if the Generate Progress Tone to PSTN PBxX setting is not set to None Selecting the Enable CLIR Service checkbox enables the Calling Line Identification Re striction CLIR service which displays the incoming caller ID only if Presentation Indication is allowed on the remote side Otherwise if the CLIR service is disabled the caller ID will be unconditionally displayed When the Enable Connect Acknowledge Option checkbox is selected Quadro will stop the T303 and T310 timers upon receiving the CONNECT message will send a CONNECT ACKNOWLEDGE message to the remote side and enter the active state When this check box is not selected Quadro will stop the T303 and T310 timers upon receiving the CON NECT message and will enter the active state without sending the CONNECT
9. liited Basman pipa hareik Trunk 7 Ei Signaling Type CCS Fig I 29 Trunk T1 Signaling Type CCS page If you selected CCS as your Signaling Type using the Trunk link will take you to the page shown above Here you can specify the signaling settings in more detail Further this page allows selection of the timeslots for signaling data and voice The Non Automat checkbox switches to non automatic Terminal Endpoint Identifier TEI searching and enables the TEI Address text field that requires a TEI number digit values from 0 to 63 for connection establishment between CO and E1 T1 client In automatic mode an E1 T1 connection will be established on the first available TEI while in non automatic mode a specific TEI may be reserved for the connection In this case both call partners need to specify the same TEI in their settings In the Network Mode PBX connected you need to specify the same TEI address on both sides Quadro and PBX if the Non Automat mode is selected If the Automat mode is se lected the user on the PBX side may set any mode related to TEI assignment in the PBX configuration In the User Mode CO PSTN connected the TEI assignment depends on the CO PSTN settings So you have to enter the values you ve got from your PSTN provider The SAPI Value text field requires an additional Service Access Point Identifier SAPI val ue digit values from 1 to 62 that is used to support additional interface between ISDN Lay
10. otherwise unpredict able network behavior can occur Ba elem Were Conferences Talapia Biorra Upim Haah System Configuration Wizard BHEP Settings for the LAN Interface Fig l 12 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings lf your Quadro is located outside of the United States it is important to properly configure your line connections to the PSTN in your location Man Gem iaee 3 Contermces Toinphony Bderned pink Meter k ep 51 iit System Configuration Wizard Regional Settings and Preferences Fig I 13 Regional Settings page Proper configuration of Regional Settings is important for the functionality of the voice subsystem The Regional Settings determine the proper telephony parameters on the E1 T1 and PHONE ports of the Quadro for the specified country Select the country where the Quadro is located If you do not find your country in the list pick the closest in your timezone QuadroM32x SW Version 5 2 x 18 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro The Quadro obtains the correct time automatically over the Internet from a time server If you are not located in the US Central standard time zone you will need to change the Timezone to your region Click on Next to display the Emergency and PSTN Access Code Settings page Emergency and PSTN Access Code Settings lia G a D py CERESIT Hil wai Sytem C
11. product identifier in the format US AAAEQ T XXXX made out to HX7OTO0BHX70100 If requested this number must be provided to the telephone company Any plug or jack that is used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ATCA The Ringer Equivalence Number is an indicator of the maximum number of devices allowed for connection to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirements that the sum of the RENs of all the devices does not exceed five Excessive RENs on a telephone line may result in the de vices not ringing in response to an incoming line The REN for this product is part of the product identifier that has the format US AAAEQ T XXX made out to HX7OTOO0BHX70100 The digits represented by are the REN without a de cimal point in this case 00B is a REN of 0 0B If the Quadro causes harm to the telephone network the telephone company will notify you in advance that a temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the cus tomer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec esSary The telephone company may make changes in its facilities equipment operations or procedures that could affect the op
12. selection and vice versa Please Note A timeslot can be used either for voice or data transfer The system prevents selecting a timeslot from the B channel list if it has already been selected from the D Chan nel receive transmit drop down list Edit will display the first page of the CAS signaling Wizard page see below which con tains 3 checkboxes e Enable Timeslot used to enable disable the selected timeslot s e Force Update Timeslot used to apply new settings immediately by restarting the timeslot s e Enable Echo Cancellation used to enable disable the echo cancellation fea ture on the selected timeslot s QuadroM32x SW Version 5 2 x 35 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro an tele ieee Covers Tapira biar lipi Hainai Trunk 1 Ei Signaling Type COS E Channels Edit Entry Tessajsi 1 I naas Tear Signaling Type CAS ion fee ie Cm Taipi een ced ia taal Cepygi Trunkt Ef Signaling Type CAS ath Flared SO baa Fig I 32 Trunk T1 Signaling Type CAS page If you selected CAS as your Signaling Type on the Trunk Settings Edit Entry page you will get the page shown above using the Trunk link The Incoming Interdigit Service link leads to the page where the dial plan for incoming E1 T1 calls from CO PBX to the Quadro can be configured The Incoming Interdigit Ser vice is used to configure E1 T1 dial plan for the incoming calls fr
13. the Line Appearances text box enter the number for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls supported by the phone To simplify the configuration procedure Quadro generates unique identification parameters QuadroM32x SW Version 5 2 x 27 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro see Username and Password You may use either these values or specify new ones The Password field is checked against its strength and you may see how strong is your in serted password right below that field To achieve the well protected strong password minimum 8 characters of letters in upper and lower case symbols and numbers should be used If you are unable to define a strong password press Choose Generated Password to use one of system defined strong passwords The Use Session Timer enables the SIP session timer for the corresponding IP line This checkbox enables advanced mechanisms for connection activity checking This option al lows both user agents and proxies to determine if the SIP session is still active The Enable Hot Desking Capability checkbox is used to enab
14. the supported phones what additional configurations are required for a spe cific SIP phone and how to manipulate with the GUI You may also find the detailed installation instructions of the Epygi s supported and tested IP Phones in the Configuring Epygi Supported IP Phones and Configuring Epygi Tested IP Phones documents published on the Epygi s Web portal To make sure the line configuration works properly do the following e Go to System Status IP Line Registration Status to see if IP Line registra tion is successful e _ Dial 74 to get the line information e Make outgoing and accept incoming calls QuadroM32x SW Version 5 2 x 28 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Supported SIP Phones Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with QuadroM32x using both Plug and Play and the automatically configuration op tions as well as the full set of advanced features like paging and intercom e SNOM 300 SIP phone e Aastra 9143 33i SIP phone e SNOM 320 SIP phone e Aastra 9480 35i SIP phone e SNOM 360 SIP phone e Aastra 51i SIP phone e SNOM 370 SIP phone e Aastra 53i SIP phone e SNOM 820 SIP phone e Aastra 55i SIP phone e Aastra 480i SIP phone e Aastra 57i SIP phone e Aastra 9133 SIP phone e Aastra 6731i SIP phone e Aastra 9112i SIP phone Below is the list of SIP phones that a
15. AT 5 cable is used 5 LAN RJ45 socket to attach to the IP phones in the Quadro s Local Area Network LAN via an Ethernet CAT 5 cable For connecting multiple IP phones a switch is used 6 WAN RJ45 socket to attach the Internet Uplink WAN via an Ethernet CAT 5 cable 7 The CF socket enables connectivity of Compact Flash memory providing expansion for additional voice mails and record data Attention Power down the Quadro before inserting removing the Compact Flash memory card 8 Power supply socket Use only the power adapter delivered with the Quadro QuadroM32x SW Version 5 2 x 8 QuadroM32x Manual Installation Guide Hardware Overview QuadroM32x s Front Panel LEDs Fig l 2 QuadroM32x s Front Panel LEDs WAN on link ok green off no link Status of the WAN interface flickering traffic on the link LAN on link ok green off no link Status of the LAN interface flickering traffic on the link E1 T1 green Status of the E1 T1 trunk on frame synchronization is ok off frame synchronization is not ok or link is down Fault on either an error or the device is booting red off no error System status blinking system unusable PNA This LED is not available on device is booting off no information blinking an event occurred details specified in the System Event section of the Management interface Info yellow System information ETH on link ok green off no link Status of the ETH interface flicker
16. AT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this case 5060 Save the entries e Go to the RTP Parameters page and select Use Manual NAT Traversal Main System Uers Conferences T k ph iy int nni Uplink Meshiaica ke MAT Traversal Settings natal Settings GIP Paeametsrs RIPPamametens STN Parameters j Une STUN D t Bonuel MAT Travers Mapped Moet 182 114 r4 1 l P Clipboard Mippid ATARTCP Port Range Min BOES Hic BOS Gg ge eS Ee Deeb ee LU Al igh reed Fig l 44 NAT Traversal Settings RTP Parameters e Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range according to the values specified on the router in this case to 6000 Min and 6199 Max respectively Click the Save button to save the contents The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section QuadroM32x SW Version 5 2 x 46 QuadroM32x Manual Installation Guide Appendix Registering on Epygi s SIP Server Appendix Registering on Epygi s SIP Server You may login directly to Epygi s SIP Server if you have registered your Quadro at Epygi s Technical Support Center If you have not registered with Epygi
17. Epygi Public SIP Directory all information related to this extension will be published in the Public SIP Directory which is accessible by anyone from the Internet To maintain privacy do not check this box QuadroM32x SW Version 5 2 x 47 QuadroM32x Manual Installation Guide Appendix Registering on Epygi s SIP Server SIPVoice Public Directory Your Extensions Your Groups Logout Add new extension Check here to make this entry available in the Epygi SIP phone directory 7 Extension Nr 302564321 First Name Samantha i Last Name Donaldson Location Seatle Company OmiTec Description Headquarters ss email fnantha donalsdon omnitec com Authentication password o f Retype Password pe O O Assign to groups none joined Save Back without save Fig l 47 SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later Make sure to record the name Authentication Password and SIP ex tension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson EXT STAT NAME LOCATION COMPANY DESCRIPTION EMAIL PUB GROUPS edit 30256321 unreg Samantha Donaldson Seattle OmniTec Ltd Headquarters yes delete
18. Fields may have either 0 or 1 values Invert A B C D text fields are used to invert the ABCD status bits in time slot 16 before TX and after RX If bit is set to 1 the router inverts it before transmission and after the receipt End of DNIS l 15 checkbox is used to enable End of DNIS service Collect Call checkbox is only available when Brazil is selected in the Country drop down list on the previous page of the wizard and when the PBX attached to the Quadro supports this feature When this checkbox is selected and in case of incoming calls always the called destination will pay for the call Option is particularly applicable when calling from the mobile phone Checkbox should be selected when the appropriate feature is enabled on the PBX Group B Support manipulation radio button group is present only when R2 signaling se lected from Signaling Type drop down list on the previous page is different from R2 DTMF and is used to enable disable the Group B Support The Group B Support manipulation radio button group offers following selections e Enable this selection enables Group B Support both for answer and busy rec ognitions of transmit and receive signals This selection requires you to define transmit and receive signals The Transmit Answer Signal and Transmit Busy Signal parameters are defined from the drop down lists on this page When trans mit signals are selected press Next on this page to access the R2 Receive Signal Settings
19. K to confirm the settings Confirm settings Please preg the Ok button bo comin me setings Kyou domt press Wk within 0 minutas ater siari ihe eystem rasiores the previous gondiguration ES C prighl iC Bra Epal Technebegian Lid All tight mused Fig l 17 Confirm Settings page Please Note You must confirm the settings within 20 minutes Otherwise the device will revert back to the previous configuration and reboot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new network Then you can access the Web Management of the Quadro on the new IP address you ve assigned to the Quadro QuadroM32x SW Version 5 2 x 20 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Step 2 3 Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu The Internet Configuration Wizard is a tool for the administrator to config ure the WAN settings and to adjust Quadro s connectivity in the global network It must be run if Quadro is desired to be connected to the Internet The page Getting Started will be displayed Mas Sy
20. Quadro M The IP PBXs Manual I Installation Guide for QuadroM32x SW Version 5 2 x QuadroM32x Manual Installation Guide Copyright and Trademarks Copyright 2003 2010 Epygi Technologies Ltd All Rights Reserved Quadro is a registered trademark of Epygi Tech nologies Ltd Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors Limited Warranty Epygi Technologies Ltd Epygi warrants to the original end user purchaser every Quadro to be free from physical de fects in material and workmanship under normal use for a period of one 1 year from the date of purchase proof of pur chase required or two 2 years from the date of purchase proof of purchase required for products purchased in the European Union EU If Epygi receives notice of such defects Epygi will at its discretion either repair or replace prod ucts that prove to be defective This warranty shall not apply to defects caused by i failure to follow Epygi s installation operation or maintenance in structions ii external power sources such as a power line telephone line or connected equipment iii products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center iv products that have had their original manufacturer s serial numbers altered defaced or delete
21. T309 timer will be disabled The T310 Timer text field requires the value for the T310 timer in milliseconds digit values from 1000 to 120000 responsible for the outgoing call steadi ness when CALL PROCEEDING is already received from the destination but call confirma tion ALERT CONNECT DISC or PROGRESS is not yet arrived The No Answer Dis connect Timer text field is only available in Network mode and requires the value for the No Answer Disconnect Timer digit values from 0 to 200000 This timer is used in certain types of PBXs The value 0 indicates that the timer is disabled When time expires Quadro will play a busy tone towards the PBX if the call has been disconnected by the peer The D Channel Timeslot For Transmit Receive drop down list in offers all available time slots to be selected for signaling data transmit receive The link B Channels leads to the Signaling Type CCS B Channel Settings page see below where available timeslots may be enabled or disabled for the voice transfer The Force Update option can be optionally used to apply new settings immediately This will force the timeslot s to be restarted and any active connection on the selected timeslot s will be interrupted The Restart option can be used to bring timeslot s to the initial idle state on the both sides Note that when applying one of these options any active traffic on the timeslot s will be terminated Edit will display another page where the signaling
22. Technical Support you cannot login to the Epygi SIP Server Log in to the Epygi SIP Server at www epygi com Click on SIP Login here Use the same login name and password you used for Epygi Support for Customer Login S1PVoice Public Directory iew a Group Login Customer Login Username Samantha To use this service please login with your Epygi TSS username and password Password eesesssees If you don t have an Epygi TSS login register here Here you can find the SIP Service Terms of Conditions Fig l 45 SIP Services Login page Read the SIP Service Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson You don t have any extensions subscribed so far Subscribe new extension You may subscribe 69 additional extensions View Edit your groups and group membership Fig l 46 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user defined Notice the check box to enable this extension to be shown in the Epygi Public SIP Directory Please Note If you enable this extension to be shown in the
23. WAN interface proto cols PPPoE Point to Point over Ethernet PPTP Point to Point Tunneling Protocol and Ethernet Use Ethernet for DHCP or static IP For Ethernet clicking Next will display the WAN IP Configuration page If PPPoE is the selected WAN Interface Protocol the next page will be PPP PPTP Configuration For PPTP WAN Interface Protocol PPP PPTP Configuration page will follow the WAN IP Configu ration QuadroM32x SW Version 5 2 x 22 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro WAN IP Configuration Your Internet Service Provider ISP should provide this information e Assign automatically via DHCP The parameters are set automatically by the ISP This is common with cable modem and DSL service e Assign Manually requires the administrator to enter the external IP Address the cor responding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP L E eie Ende pal ary Intemet Configuration Wizard Fig 1 20 WAN IP Configuration page Click on Next to display the WAN Interface Configuration page QuadroM32x SW Version 5 2 x 23 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro PPP PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list Authentication
24. adro s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the Quadro and the attached IP Phones is described in the Receptionist Setup on Quadro docu ment which you can find at the Epygi s Web portal Step 2 C Configuring the E1 T1 Settings The QuadroM32x has one E1 T1 trunk available The QuadroM32x can be connected to a PBX or to the PSTN via E1 T1 lines using E1 T1 CAS CCS signaling The QuadroM32x may be connected to act as a User default mode if connected to directly to the PSTN or as a Network if connected to a PBX Further you are required to enter the E1 T1 settings your PSTN provider requires regard ing framing clocking signaling used and so on All these settings must be entered on the management page Trunk Settings that is displayed when you select E1 T1 Settings from the Telephony menu be Ste there mbn ren os EITI Trunk Settings Fig l 27 E1 T1 Trunk Settings page The Trunk Settings page is used to configure the E1 T1 trunk and timeslots settings The table lists the available E1 T1 trunks of Quadro and their settings Trunk name E1 T1 mode interface and signaling type Clicking on the trunk will open its Signaling Settings page Trunk CAS Signaling Settings or the Trunk CCS Signaling Settings page depending on the selected signaling type Selecting the corresponding trunk s checkbox and pre
25. agement Login Login as an Administrator or Emenston Usernames Extension Password Fig l 9 Login page Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you will enter into the Quadro Management Menu Please Note If you consecutively enter a wrong password and or username for five times the device will be unavailable for login for five minutes After log in the Quadro Management page will be displayed Mam System Users Coada oncer Taleptioary inernet Lp nk Network QuadroM 32x Management Active Calls Can Stat Tie Ca Den tion lt aftnn Pete Eae Phone amp No items m test Fig l 10 QuadroM32x Management page QuadroM32x SW Version 5 2 x 16 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Step 2 2 System Configuration Wizard Select the System Configuration Wizard from the System menu The System Configu ration Wizard is a tool for the administrator to define the Quadro s Local Area Network set tings and to specify regional configuration settings to make Quadro operational in its LAN The System Configuration Wizard must be run upon Quadro first startup For the basic configuration some pages in this wizard may be skipped and left default for the basic configuration Please Note It is strongly recommended that factory default settings are left unchanged if their meanings are not completely understandable to the party administrat
26. aling Wizard hia Wee ths Cmdm Taipi berimi lysa LETAT CAS Signaling Wizard Cain emngi Fig I 36 CAS Signaling Wizard page 4 This page only appears in E1 User mode when signaling selected from Signaling Type drop down list on the CAS Signaling Wizard Page 2 is R2 all types and is used to con figure country settings QuadroM32x SW Version 5 2 x 39 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Country drop down list is used to set the location where Quadro is located to support the correct functionality of R2 signaling For countries absent in this list use ITU selection Use Default Country Settings checkbox restores default advanced settings for the se lected country When this checkbox is not selected next page will provide a possibility to manually configure advanced country settings Press Next to move to the fifth page of the CAS Signaling Wizard Biin Gee Thee Cmte Drie ptr ity CERTIS T UOCE Cc PYS Toe DESEUI J Ccunery Garage Fig I 37 CAS Signaling Wizard page 5 This page only appears when Use Default Country Settings checkbox is not selected on the previous page and is used to configure advanced country settings ANI Category drop down list appears only when R2 signaling selected from Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from R2 DTMF and is used to select the calling party priority depending on the call origin
27. an System Users Conferences Tebeperotty kaoi iet Uplink Mot acah Change Password Account Name admin Fig l 41 Change Password page Enter the Old Password 19 and the New Password in both the New Password and Confirm New Password fields Please note that only numeric digits may be entered here Write down the password somewhere and keep it in a secure place If the password is lost a factory reset will be required on the unit see Administrator s Guide Hardware Overview All settings are lost after a factory reset After a factory reset the default password 19 will be restored QuadroM32x SW Version 5 2 x 44 QuadroM32x Manual Installation Guide Appendix Configuring NAT Traversal Appendix Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con nected PCs and other networked devices without having to use multiple global Internet public IP addresses Most ISP s will assign one public IP address to each customer that is connected to the Internet The customer can use a router to provide NAT capability and create a private network of PCs and other devices not visible from the Internet This method offers security and also eliminates the need to assign global Internet public IP ad dresses to each device on the LAN The Quadro initiates and receives SIP calls from the Internet or the network connected to the WAN port To receive SIP calls the Quadro must be ab
28. arih Extensions Management Edit Entry ete al Ser ines General Settings 101 Disper Her Burania Paseword Loartim FP e ETT ae AS hed Lira Ling 1 CT Lee Hickback C Ai Cal FHay Ge Te Uis Seii L Show on Public Directory ier aL et Satiini Parentage of Total Memory OT iprian 2418 Biol Pathe hind Lig AB adgili aair fete Cokes Seana Fig I 50 Extensions Management Edit Entry General Settings page Go to the SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server QuadroM32x SW Version 5 2 x 49 QuadroM32x Manual Installation Guide Wan Slen Uses Conferences Telephon hile eve pink Meta h Extensions Management Edit Entry SIF Registration Settings 191 pd Setting User Nama Pitsi Conin Passed SH Sara sid opgLcom 3P Port S050 el egigbaton on OP Server Di o ligii Set nas Ga To Line Sentits Ge Tooter eniti Capra Cp Se S10 Ep Tachralacian Lid All ri er Fig I 51 Extensions Management Edit Entry SIP Settings page Enter the SIP registration number displayed in the column Ext into the text field Reg istration User Name In the Password field enter the password you specified when registering at the SIP server and confirm it in the field below In Registration SIP Server the selected SIP server address must be entered If you use the Epygi SIP server you may leave the default entry sip epygi com Most SIP server provid
29. ator s location specifics ANI Request Transmit and ANI Request Receive drop down lists allow you to select the Caller ID request R2 tones for transmit and receive Seize Acknowledge Timeout text field is used to define a timeout in a range from 2 to 2000 milliseconds between incoming seize signal and the corresponding feedback Answer Guard Timeout text field is used to define a wait timeout in a range from O to 1000 milliseconds Group B Answer Signal and Line Answer Release Guard Timeout text field is used to define an idle timeout in a range from 0 to 10000 milliseconds between the disconnect signal receipt and call disconnection QuadroM32x SW Version 5 2 x 40 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Dialing Delay Timeout text field is used to define a timeout in a range from 0 to 2000 mil liseconds before injecting dialed digits Timeout specially refers to R2 DTMF signaling Incoming DNIS Size text field indicates the number of received digits in a range from 0 to 255 required to establish a call When this field has a 0 value the system uses either timeout defined in the Incoming digits timeout field or the End of Address messages to establish a call Independent on the value in this field the message End of Address al ways causes the call establishment Usused A B C D text fields require to configure unused C and D bits of E1 T1 CAS signal ing A and B bits are predefined
30. coustaeniauiestedadetmuducees 7 Hardware OVErVICW cc cece cece cece eee neers ee be ebb b eden enn e enn E nes 8 The Connectors Panel of QUAGFOM 32 6 cgcdedcdadededadetadscadesseasenaseerieeneed 8 QuadroM32x s Front Panel LEDS ccc cc cce cece cece eee ee eeeeeeeeeeeeeeueeenneeenanenes 9 Step 1 Installing the Quadro ccc cece cece cece cece ee eeee sees eeeeeeeenennes 10 NETWORKING OVE VIGW arerioei riere ee etic dintiicuidt dies E 10 LAN WAN Connection ODPTtiOns cccccccceceeeee eee eeeeeeeeeeeeeeeeeeesenaeeeeeeeaunes 11 Connec ng the HardW al 6 ecssssreneniiiiiiii i EEE 13 Step 2 Configuring the Quadro cccccccc cece eee e seen ee ee eee e ee eneneeeees 15 Step 2 1 Logging in to Quadro pres ectg ert cee teenie ees caesencsectaesecescsacee 16 Step 2 2 System Configuration Wizard s sessesssrrsssrrrrsrresrrrreerrrrsrrne 17 System Configuration sssssssrrsrerrrnsrrresrrrrrrrrsrrrrsrrrrrrrrerrrrsrrrrrrrrrerrrerrrrerrrrene 17 DHCP Settings for the LAN Interface ccccccee cece cece ee eee eeeeeeeeeeeesseeeeeeeeeeeaunes 18 R gional Settings Seta iectende aren rrsan ennir a are EEr eaa kirara aana euE EES aaa 18 Emergency and PSTN Access Code Settings sesusrrsrrrerrerrrerrrnrrnrrrerrerrrerrrrre 19 Finishing the System Configuration Wizard s ssssssssrresrrresrrrrerrrerrrrerrrrrerrresre 20 Step 2 3 Internet Configuration Wizard ssssssssrrsesrrersrererr
31. ct within ten 10 working days after receipt of the returned product Actual delivery times may vary depending on customer location Epygi reserves the right to revise or update its products pricing software or documentation without obligation to notify any individual or entity Please direct all inquiries to Epygi Technologies Ltd Two Legacy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or other such information In no event shall Epygi be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual or other information contained herein or the use thereof Administrative Council for Terminal Attachments ACTA Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a
32. d v damage due to lightning fire flood or other acts of God In no event shall Epygi s liability exceed the price paid for the product from direct indirect special incidental or conse quential damages resulting from the use of the product its accompanying software or its documentation Epygi offers no refunds for its products Epygi makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its qual ity performance merchantability or fitness for any particular purpose Return Policy If the product proves to be defective during this warranty period call Epygi Customer Support at 972 692 1166 to obtain a Return Material Authorization RMA Number Registered users also may access Epygi s Technical Support www epygi com Support to send their RMA request For Brazil representatives call 21 2518 3161 or contact via Web www saga com br Please have your proof of purchase on hand when contacting us When returning a product mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase Return requests cannot be processed without proof of purchase Customers are responsible for shipping and handling charges when shipping to Epygi Epygi or its service center will use commercially reasonable efforts to ship a replacement produ
33. d If the WAN IP address is fixed you will have to enter it e Authentication does your ISP require authentication If authentication is required information about the corresponding method PAP CHAP or MSCHAP is needed in cluding the username and password of the PPPoE account This information will be needed to be inserted in the Internet Configuration Wizard QuadroM32x SW Version 5 2 x 21 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to as sure the quality of IP calls i HEFE e Pi fejedre i FS bie Heat Internet Configuration Wiza ciple Coat gad rah Fig l 19 Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer then new IP calls are rejected The bandwidth provided by your ISP must be specified for both Upstream and Down stream fields The default entry in both fields is 100000 the maximum bandwidth of the 10 MB uplink module For basic DSL and cable modem service in the United States typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available
34. download the system logs open the System Diagnostics page System menu item Di agnostics and click Download System Logs QuadroM32x SW Version 5 2 x 53 QuadroM32x Manual Installation Guide Appendix Checking the Connections Appendix Pin Assignment of E1 T1 Signal RXRING RXTIP N C TXRING TXTIP N C N C N C CO N DO OF fF W PD Fig l 55 Pin Assignment of E1 T1 QuadroM32x SW Version 5 2 x 54 epysi Epygi Technologies Ltd Copyright 2003 2010 Epygi Technologies Ltd All rights reserved QI G QUADRO 09 25
35. droM32x used as an Internet Access Router QuadroM32x SW Version 5 2 x 13 QuadroM32x Manual Installation Guide Step 1 Installing the Quadro e Verify the product package contents are complete Refer to the contents sheet included in the packaging to determine if all the items were shipped in the box e Before you connect the hardware make sure that all devices are powered off Connect analog phones to the PHONE ports on the Quadro s rear panel You may connect up to two analog phones e Connect the E1 T1 port to your PBX or the trunk from the PSTN Central Office ONLY after configuring the E1 T1 settings according to the specifications of your PSTN pro vider see Appendix Pin Assignment of E1 T1 e Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connec tor to the ETH socket of the Quadro e Connect the IP phones to the switch and attach it to the LAN socket of the Quadro via a straight CAT 5 cable with an RJ45 connector e Connect the WAN port of the Quadro to the Internet service via a cable or DSL modem e Power up the DSL or Cable modem first e Connect the power cable to the POWER port on the back side of your QuadroM32x and plug the power plug into the power outlet The red LED Fault will glow for several seconds followed by the yellow LED Info which will glow for several minutes When Info LED is off the Quadro is operational e Power up any hub or switch followed by any PC and ot
36. e en tered on this page The required MAC address can be entered into the User defined field If a specific MAC address is not required leave the default selection This device selected iid fpi ee m i uyma ersat Internat Configuration Winand WAN miere C entigee wee Fig l 22 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a static IP address fixed values must be entered Internet Configuration Vizard Fig I 23 DNS Settings page The Quadro will suggest the correct settings If Dynamically by Provider is selected the DNS server settings will be set automatically whenever a connection to the Internet is es tablished lf Fixed Nameserver Address is selected manually enter the IP addresses provided by your ISP for the name server and the alternative name server Clicking Next shows the summary page of the Internet Configuration Wizard QuadroM32x SW Version 5 2 x 25 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Finishing the I nternet Configuration Wizard ta Sete leery mad et te oe Irteten Binet E Meet ead internet Configuration Wirard tavern ary Page Fig l 24 Internet Configuration Wizard Summary page Click the Finish button to complete the I
37. er 2 and Layer 3 Leaving this field empty default value only Call Control and Layer 2 management procedures will be activated The Alternative Disconnection Mode checkbox should not selected if Quadro ought to disconnect the call as soon as disconnect message has been received from the peer oth erwise when checkbox is selected Quadro s user may hear a busy tone when peer has been disconnected In the ISDN L2 Timers area the Excessive Ack Delay T200 text field configures the pe riod in milliseconds digit values from 500 to 9999 between transmitted signaling packet and its acknowledgement received The Idle Timer T203 text field configures the period in milliseconds digit values from 1000 to 99999 for E1 T1 client idle timeout The Service Provider provides these settings QuadroM32x SW Version 5 2 x 32 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro In the ISDN L3 Timers area the T302 Timer text field requires the value for the T302 timer in milliseconds digit values from 0 to 15000 and indicates the time frame system is waiting for a digit to be dialed and when timer expires it initiates the call The timer is not applica ble for DMS 100 switch types The T309 Timer text field requires the value for the T309 ti mer in milliseconds digit values from 0 to 90000 responsible for call steadiness during link disconnection within the period equal to this timer value If the value in this field is 0 the
38. ers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to the Manual II Administrator s Guide Your settings will be verified then after a few seconds the Extensions Management page is updated with the changes as shown in the below example Fig l 52 If you go back to Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This indicates that the Quadro has successfully registered the new number If this does not happen after a few minutes again verify the SIP Number and passwords i y e ee Extensions Management Fig I 52 Extensions Management page QuadroM32x SW Version 5 2 x Appendix Registering on Epygi SIP Server 50 QuadroM32x Manual Installation Guide Appendix Checking the Connections Appendix Checking the Connections If the system doesn t seem to be working properly even when all the cables are connected properly it may be helpful to Start Network Diagnostics The WAN link IP configuration gateway DNS server and STUN NAT will all be checked To start diagnostics open the System s menu item Diagnostics and click Start Network Diagnostics Man System Users Talepheen imame
39. evice A dynamic IP address is a temporary address that is automatically assigned by your ISP and will change periodically If your ISP offers a dynamic IP address the Quadro will act as a DHCP client and will receive a new IP address from the ISP s DHCP server or PPPoE feature Please Note A DHCP client is a piece of software that requests an IP address from a DHCP server A DHCP server assigns on request a unique IP address to a device The Quadro like many routers acts as a DHCP client on its WAN interface and as a DHCP server on its LAN interface The Quadro must be visible to the Internet to be able to receive and send VoIP calls When the Quadro is placed in a private network typically behind existing routers it will by default attempt to pass through the NAT of this router with its STUN Simple Traversal of UDP over NAT feature STUN will work without user configuration with the majority of basic routers In some scenarios port forwarding on the router is required to make the Quadro accessible to other Quadro devices and the Epygi SIP Server on the Internet Another configuration option is to use the Quadro as the Internet access router connected directly to the WAN eliminating the traverse to the local NAT firewall QuadroM32x SW Version 5 2 x 10 QuadroM32x Manual Installation Guide Step 1 Installing the Quadro LAN WAN Connection Options e A QuadroM32x IP PBX with an Ethernet WAN port behind a router which is con
40. her devices on the LAN side e Check the LEDs The green Busy LED must glow continuously The green ETH LAN and WAN LEDs will blink when cables are connected to these ports and all devices are powered up If the green LAN and WAN LEDs do not blink verify cabling and ensure that all devices are powered up Please Note CAT 5 cables can be faulty without any visual indication The ETH LAN and WAN LEDs verify that the Ethernet connection is established between the end points If these LEDs are not illuminated there is a connection problem between the Quadro and the other device QuadroM32x SW Version 5 2 x 14 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Verify functionality of both IP and PSTN calls PSTN telephony If the Quadro is connected to the PSTN network via the E1 T1 interface verify the functionality of PSTN calls o Make an outbound PSTN call by dialing 9 PSTN number o Arrange to receive an incoming call The incoming PSTN calls will be routed to the Auto Attendant by default and the caller has to enter a valid extension number e g 101 followed by the sign to reach a phone connected to the first PHONE port of the Quadro IP telephony Dial 899 and you will hear a voice message that confirms you have successfully established an IP call If this call is not successful go to Appendix Checking the Connections for troubleshooting You may customize the following settings by logging in
41. ical Support web page Registration will give you access to the Technical Support Database There you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions FAQ section In addition the technical support page allows users to download new firmware manuals and other information You can access the support section only if you are registered Additionally registration at Epygi s Technical Support web page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also need the date of purchase Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear Cepygi Support Center Register Register Lost Password Please fill in the fields below to register for a new account Once registered you may have to validate Email B your Email Address to enable your account Password General Details i n 3 Remember o potnameui Samantha Donaldson Me Email Samantha Donaldson omni Password Password Again Registration Username Required for Forum and SIP Samantha Location Country United States City Seattle ZIP f Address Frets 1815642100158 User Type User Status Customer Seria
42. ing traffic on the link Busy green Status of CPU off no power on or blinking normal activity LED indication during a firmware update A firmware update is indicated by the red Fault and yellow Info LEDs Both will blink si multaneously for about two minutes while the firmware is being updated The Quadro will then reboot automatically showing the boot LED sequence LED indication during a boot sequence A boot sequence is indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another four or five minutes while the green Busy LED is blinking Once the Info LED is off the boot sequence has been completed success fully LED indication during emergency firmware upload The red Fault LED and the yellow Busy LEDs will stop blinking alternately and start blink ing in parallel This shows that Quadro has accepted the emergency firmware and is load ing it After a few seconds Quadro will boot indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another few seconds while the green Busy LED is jittering When the yellow Info LED extinguishes the boot se quence has been completed successfully QuadroM32x SW Version 5 2 x 9 QuadroM32x Manual Installation Guide Step 1 Installing the Quadro Step 1 Installing the Quadro Networking Overview To establish a connection between the Internet and your local area netwo
43. ing the Quadro System Configuration The first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Quadro device The Domain Name text field requires the LAN side domain name which the Quadro belongs to For a basic configuration the LAN IP address does not need to be changed but if you must change it for example to integrate the device into an existing LAN record the new LAN IP address and have it handy You ll need it for subsequent access to Quadro s man agement hia Sem linea one ee ey Domes Pf em et el dea Sytem Configuration Wirard Sytem Configuration Pauia Fig l 11 System Configuration page Clicking Next shows the page DHCP Settings for the LAN Interface QuadroM32x SW Version 5 2 x 17 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro DHCP Settings for the LAN I nterface If the DHCP server is enabled the Quadro will automatically assign dynamic IP addresses to the stations connected to its LAN port If you didn t change the default LAN IP address of the Quadro you also may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro Please Note Make sure there is only one DHCP server on the LAN
44. ion When Quadro acts in the Network mode with the Attendant as a destination to route the incoming calls digit forwarding should be disabled on the PBX side Otherwise incoming digits may be mistaken as special calling codes on the Quadro s Attendant Cut Through checkbox is available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from R2 all types and is used to reconnect the call terminated by some reason e g user error network problems etc by going on hook and off hook again even if the call partner is off hook and not in volved in the call Automat Ringing Down checkbox is available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from R2 all types and allows an E1 T1 device connected to the Quadro to establish a hot line call automatic call without any digits dialed Pass Through Pound Sign checkbox is only available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from E amp M FGD or R2 except for R2 DTMF When this checkbox is selected the pound sign detected in the dialed number will be passed through and will be considered as a part of the dialed number When this checkbox is not selected the detected pound sign will be considered as a call acceleration digit Press Next to move to the forth page of the CAS Sign
45. l Number If your serial number will be valid your user status will 132342118804_ be higher Back Home Register News rete English U S Copyright 2008 Epygi Technologies LTD All rights reserved powered by Kayako SupportSuite Fig l 39 Registration form Complete all fields and record the Login Name and Password in a safe place You will need it for the SIP server Please Note In some cases the Quadro units will be shipped preconfigured from the fac tory with the Support login and password already set up In this case an information sheet is included in the packaged contents indicating the username and password to access Epygi s Online Support and the Epygi SIP Server QuadroM32x SW Version 5 2 x 43 QuadroM32x Manual Installation Guide Appendix Changing the Admin Password Appendix Changing the Admin Password For security reasons it is recommended that you change the default admin password The username of the administrator admin cannot be changed To change the administrator password go to the System menu User Rights Manage ment Main System Users Conferences Tebeptiotny tater net Uplink Nelevodk User Rights Management Ciam Password Enable User Disable User User Name Fig l 40 User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar The Change Password page will be displayed M
46. le the Hot Desking feature on the corresponding IP line for details see Manual Il Administrator s Guide The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding IP line This may be useful when someone who logged in to the public phone with the extension attached to this line forgot to log out after using it With this option enabled once the expiration time arrives the extension will automatically log out from the public phone The following options are available e Never the extension will never expire and will remain logged in to the public phone e After the defined period of time requires the period after which the extension will automatically log out from the public phone e At the certain moment requires the moment hour and minute when the ex tension will automatically log out from the public phone Press Save to apply the settings for the IP line Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Please Note For automatic configuration some SIP phones may require additional actions to follow the restart For example by default the IP Dialog SIP Tone II is in a non auto provisioning mode so it should be manually enabled on the phone Refer to the user s manual of the corresponding SIP phone for instructions on performing a factory reset or re boot on any of
47. le to receive packets from the SIP server or any other device that is trying to make an incoming call If the Quadro is placed behind a router with NAT like most basic routers on the market today the Quadro will not be able to receive calls To resolve this issue either STUN must be enabled on the Quadro or SIP NAT traversal must be set up in the router and in the Quadro to route the in coming calls properly Please Note NAT traversal only works with Internet connections that have static IP ad dresses Verify from your provider that this is the case for your Internet connection Some ISPs provide dynamic IP addresses that may change from time to time and are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the In ternet the same port forwarding setup must be configured on each router NAT Traversal Setup e Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically from the router e Connect a PC to the Quadro LAN port and power it up e Verify the Quadro can connect to the Internet by opening a browser window and brows ing to a familiar WEB site If the Quadro cannot reach the Internet verify the LAN WAN LEDs and the cabling Verify the Quadro is set up for DHCP on the WAN and that the router has the DHCP server enabled for the devices behind it
48. ndix Checking the CONNECTIONS s sssseresrssrrrrsrrrrerrerrrrerne 51 Appendix Pin Assignment Of E1 T1 ccccccccccceceeeeeeeeeeeeeeeeeeeeees 54 QuadroM32x SW Version 5 2 x QuadroM32x Manual Installation Guide Manual Il see Administrator s Guide This guide describes in detail the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual IIl see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance QuadroM32x SW Version 5 2 x QuadroM32x Manual Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the QuadroM32x IP PBX It gives step by step instructions to provision the QuadroM32x and configure the phone extensions After successfully configuring the Quadro a user will be able to make SIP and local PBX calls as well as calls to the PSTN and access the Internet from devices connected to the LAN This Installation Guide does not provide advanced configuration information For these fea tures refer to the Administrator s and Extension User s Guides Step 1 Installing the Quadro explains the connection of cables and devices to the Qua dro Step 2 Configuring the Quadro describes the configuration steps necessary to integrate the Quadro into your network environme
49. nt Step 2 A Using IP Lines explains how to configure IP lines on the Quadro IP PBX and to connect IP phones Step 2 B Using Receptionist refers to the document describing Receptionist s configura tion on the Quadro Step 2 C Configuring the E1 T1 Settings describes the basic E1 T1 settings Step 3 Registering on Epygi s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server Appendix Changing the Admin Password explains how to change the default administra tor password Appendix Configuring NAT Traversal explains configuration of the Quadro if it is placed behind a NAT enabled router Appendix Registering on Epygi s SIP Server explains how to register on Epygi s powerful SIP server Appendix Checking the Connections gives hints on solving common problems QuadroM32x SW Version 5 2 x 6 QuadroM32x Manual Installation Guide Requirements Requirements e One 120 240 VAC power outlet in close proximity to the Quadro e One RJ45 Ethernet 10 100 broadband Internet connection e One E1 T1 cable to connect the Quadro with the CO or PBX e At least one off the shelf analog phone with an RJ11 telephone cable e Atleast one IP phone with CAT5 cable with RJ45 connector e Two CAT 5 Ethernet cables with RJ45 connectors to connect to the Quadro s ETH and LAN ports e One PC with a 10 100 Mbps Ethernet card or adapter installed e TCP IP network protocol installed on
50. nternet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will display the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note the settings should be confirmed within 20 minutes otherwise the device will revert back to the previous configuration and reboot QuadroM32x SW Version 5 2 x 26 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Step 2 A Using IP Lines Before starting the IP Lines specific configuration the appropriate IP Phone the list of SIP phones supported by Quadro is presented below should be connected to the Quadro ei ther through its LAN or WAN port If the phones are placed on the Quadro WAN please ensure that the Connect IP phones from WAN side checkbox is enabled on the Line Set tings page see Fig l 25 Each IP line should be configured individually from the Telephony menu Line Settings page IP Line Settings tab Fig l 25 Line Settings page Click on the IP Line number to enter the IP Lines Settings page i y me n Fig l 26 IP Line Settings page Select the SIP Phone radio button Select the SIP IP phone model from the Phone Model drop down list Insert the SIP Phone s MAC address in the corresponding fields The MAC address of an IP phone is usually printed on the back of the phone s base unit In
51. o the devices on its LAN QuadroM32x SW Version 5 2 x 11 QuadroM32x Manual Installation Guide Step 1 Installing the Quadro e A QuadroM32x IP PBX used as an Internet Access Router connected di rectly to the Internet CO PBX Internet WAN port Ethernet Fig l 5 Configuration QuadroM32x used as Internet Access Router The Admin PC is connected to the Quadro ETH port or WAN port to access the Web Man agement of the Quadro QuadroM32x SW Version 5 2 x 12 QuadroM32x Manual Installation Guide Step 1 Installing the Quadro Connecting the Hardware e QuadroM32x behind a router with IP phones connected to WAN idi eet ie rT Vor GATE LAN port i Router is Central Office or Local PBX IP Phones Admin PG Fig l 6 Installation QuadroM32x behind a router with IP phones on WAN e QuadroM32x behind a router with IP phones connected to LAN cere epygi BE A dba bail ri A F Vol GATEWAY LAN port Analog Router gae Phones b swith H Central Office or l WAN port w Local PBX Modem Admin PC Fig l 7 Installation QuadroM32x behind a router with IP phones on LAN e QuadroM32x used as Internet access router meee Bm Dee EM om m i V oe pr f aL aL ET TF P VoiP GATEWAY a Analog amp a M Phones Modem Switch Central Office or Local PBX it y 7 IP Phones Admin PG Fig l 8 Installation Qua
52. om CO PBX to the Qua dro This service allows you to speed up the call establishment procedure by detecting the prefix The calls will be speed up by the timeout defined in the Incoming Digits Timeout text field see below Consult with your CO before making changes in the E1 T1 dial plan In the Incoming Digits Timeout text field the time period may be specified during which incoming digits from the destination party calling Quadro will be collected before being ap plied as an incoming called number Values between 0 and 20000 in milliseconds are re quired The Signaling Standard drop down list is available only in E1 mode and allows selecting the connection signaling standard ITU ITU_T_2 or MELCAS QuadroM32x SW Version 5 2 x 36 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro In the table below the page lists all timeslots To configure the timeslots select one or more records from the table and press Edit functional button This will open CAS Signal ing Wizard where timeslot settings might be configured Gan fevien liar se eres Li CAS Signaling Wirard Fig l 33 CAS Signaling Wizard Page 1 From the first page signaling type settings of the timeslot s might be configured Allowed Call Type is used to select the allowed call directions incoming outgoing or both Signaling Type allows selecting the CAS signaling type Please Note R2 signaling compelled and non compelled can only be used
53. onfiguration Winand Emerpersy Coda aad PITH dcceus Cede iemegs ii ene rE Listen AEA by mat ere PITH n Fig l 14 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field For example in the United States the emergency number is 911 whereas in Germany it is 112 110 In case of an emergency you can then pick up any FXS phone and dial your configured emergency code without any prefixes for PSTN calls The PSTN Access Code is the prefix number you choose to dial to tell the Quadro to make this call over PSTN Users in the United States will usually choose 9 here European users usually would want to enter zero 0 If you do not enter anything into this field the PSTN Access Code configuration should be done manually from the Call Routing table Click on Next to display the Summary Page QuadroM32x SW Version 5 2 x 19 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Finishing the System Configuration Wizard Fig l 15 System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard The Quadro will then stop in ternal functions and apply the changes made in the Wizard ne repre System Configuration Wizard Fig l 16 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press on O
54. p is used to select a me thod of voice establishment on the trunk QuadroM32x SW Version 5 2 x 37 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro e On call acceptance with this selection voice will be established after call is being accepted e Onchannel selection with this selection call will be accepted during channel selection This selection is not allowed for R2 signaling e On call ringing with this selection voice will be established after call is being ringing Selection enables Generate Progress Tone to IP checkbox which is used to enable the progress tone generation upon voice establishment Press Next to move to the second page of the CAS Signaling Wizard ie fries jees Din ipi Maii yma irass CAS Signaling Wirard Fig l 34 CAS Signaling Wizard Page 2 CAS Signaling Wizard Page 2 appears if the Signaling Type on the previous page is set to any of the E amp M types or to R2 DTMF From this page of the CAS Signaling Wizard DID Direct Inward Dialing Service might be enabled on the timeslot s In User mode the Quadro cannot route incoming calls from the E1 T1 trunk to extensions if the timeslot in the trunk does not have DID service enabled Incoming call routing takes place according to the received caller ID If the DID service is enabled on some timeslot s an incoming call on these timeslots may be routed to the specified extension the Atten dant or the routing clien
55. page where Receive Answer Signal and Receive Busy Signal should be defined Use the checkboxes to select the Receive Answer Signal and Re ceive Busy Signal values Multiple values are allowed for each signal Please Note Warning appears if you have selected the same signal type both for receive answer and receive busy recognitions QuadroM32x SW Version 5 2 x 41 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Bas totes lhe Te ee ey Tees el es coed ihi CAS Signaling Wizard Al Bet ive Sign lemingi Fig I 38 CAS Signaling Wizard Receive Signal Settings page e Partial Enable selection partially enables Group B Support with for answer rec ognition only This selection requires you to define transmit and receive signals The Transmit Answer Signal parameter is defined from the drop down list on this page When transmit signal is selected press Next on this page to access the R2 Receive Signal Settings page where Receive Answer Signal should be defined Use the checkboxes to select the Receive Answer Signal value Multiple values are allowed for each signal e Disable selection disables Group B Support and requires defining the Answer Signal parameter QuadroM32x SW Version 5 2 x 42 QuadroM32x Manual Installation Guide Step 3 Registering on Epygi s Technical Support Step 3 Registering on Epygi s Technical Support It is recommended that you register your Quadro on the Epygi Techn
56. phone wire or terminals unless the telephone line has been disconnected at the net work interface Use caution when installing or modifying cable or telephone lines Avoid using your Quadro during an electrical storm Do not use your Quadro or telephone to report a gas leak in the vicinity of the leak e An electrical outlet should be as close as possible to the unit and easily accessible Emergency Services The Quadro SIP Service is intended to function as a secondary telephone service This service is made available through the Internet and therefore is dependent upon a constant source of electricity and network availability If a power outage occurs the Quadro SIP Service automatically will be disabled User understands in the event of a power or network out age the Quadro SIP Service will not support 911 emergency services and further such services only will be available via the user s regular telephone line that is not connected to the Quadro User further acknowledges that any interruption in the supply or delivery of electricity or network availability is beyond Epygi s control and Epygi shall have no responsibility for losses arising from such interruption QuadroM32x SW Version 5 2 x QuadroM32x Manual Installation Guide Table of Contents Manual Installation Guide About This Installation Guide ccc cece cece eee eeeeeeeeeeeeeeeeeeeenees 6 REQUIFCINGN US ucccctadneinedeudisadastest cecannametecedonemte
57. re tested and can be configured to work with QuadroM32x using the automatically configuration option Some Quadro supported fea tures like Paging Intercom etc may be missing in these SIP phones e CISCO 7960 e Snom M3 e lpDialog ST201 e Swissvoice IP 10S e Polycom SoundPoint IP 300SIP e Thomson ST 2030 SIP e Polycom SoundPoint IP 330SIP e Berkshire ATL 5000 e Polycom SoundPoint IP 331SIP e Grandstream BT10 e Polycom SoundPoint IP 501SIP e Grandstream BT200 e Polycom SoundPoint IP 550SIP e Grandstream GXP2000 e Polycom SoundPoint IP 601SIP e Linksys SPA921 e Polycom SoundPoint IP 650SIP e Linksys SPA922 e Polycom SoundStation IP 6000 e Linksys SPA941 e POLYCOM VVX 1500 e Linksys SPA942 e SIPUra SPA 841 e Yealink T28 e Snom 190 e Aastra MBU400 e Snom 200 e Telematrix IP550 Spectrum Plus e Snom 220 e Telematrix 3300IP To use Plug and Play PnP option for supported IP phones connect them to LAN WAN for the Quadro and power up If the phone is in default settings then it will automatically select a free IP line and attach to an extension In not reset the phone to factory defaults manu ally Please Note To use PnP the appropriate option should be selected in the IP line settings QuadroM32x SW Version 5 2 x 29 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Step 2 B Using Receptionist If you wish to use the Receptionist s features the Receptionist should be set up on the Qu adro The Qu
58. rk LAN an ac cess router is needed The Quadro IP PBX can serve among other functions as an access router and will perform the task of connecting your LAN or a group of one or more PCs to the wide area network WAN or the Internet The Quadro will process and regulate the da ta traffic between these two networks The Quadro is a device with two sides one side connects to your LAN and the other side connects to the Internet or to the WAN Quadro s firewall and Network Address Translation NAT functionality protects your LAN from being seen from the Internet side making the LAN private and secure The both Ethernet WAN and LAN ports transmit up to 100 Mbps traffic Every device within an IP network requires a unique IP address to identify itself Since the Quadro connects to both the LAN and the WAN it has to be part of both networks and must have two IP addresses one for the WAN side and one for the LAN side The Qua dro s integrated firewall NAT functionality will hide the LAN IP address from the WAN lIn ternet side There are two ways of assigning an IP address statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the Quadro d
59. rrerrrreseree 21 Uplink Configuratio aac ics vtec Sain ee tree venue cues me ite nter E nEn EEEE EEEE EEEE NELU LEENT 22 WAN IP Configuration sssssssesssresrrrerrnrrnerrrerrrrrrsrrsrrrerrerrerrrerrrrrrsrrerrrrrrerrerrrt 23 PPP PPTP Configuration ssssssrssrsrrrnesrrrrrrrrerrrrrrrrrerrrnrrrrrernrrerrrnsrrrrrnrrsrrresrrre 24 WAN Interface Configuration sssrsserrrsrrresrrrrrrrrsrrrrerrrrrrrrrerrresrrrrrrrrerrresrrr 25 DNS SEttINgS ee is an e a E a E S te 25 Finishing the Internet Configuration WIZAIrd ccccececcee cece eesseeeeeeeesseeeeeeeeeeuguns 26 Step 2 A Using IP LIN GS ws svssaciecscatedcasnhonaseeieserevdverimivevensdcauenenneee 27 Supported SIP eo Go o ee eee eT eee ee eee mire er EEE inner rrr err on mn ene 29 Step 2 B Using Receptionist c cece cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeenenees 30 Step 2 C Configuring the E1 T1 SettingS eee cece ees 30 Editing the E1 T1 Trunk ssssssssrrrsrrrrerrrrrrrrnsrrrrrsrrrrerrrerrrrerrrrrrrrnsrrrrsrrrrerrrne 31 Sig aling Type Go arewer ee meee errr ear n aE EEEE EE EE EA 32 Signaling Type CAS ea sirige e E E E E E aE 36 Step 3 Registering on Epygi s Technical Support cece eee ees 43 Appendix Changing the Admin Password ccsceeeeeeeeeeeeeeeeeees 44 Appendix Configuring NAT TraverSal ccccccceceeeeseeeeeeeeeeeeenenes 45 Appendix Registering on Epygi s SIP Server ccceeeeeeeeeeeee eens 47 Appe
60. set tings for the selected timeslots may be specified in detail Bearer Establishment Procedure allows you to select the session initiation method on the B channels One of the following possibilities of the transmission path completion prior to receipt of a call acceptance indication can be selected e on channel negotiation at the destination interface e on progress indication with in band information e on call acceptance Called Party Type of Number and Calling Party Type of Number fields indicate corre spondingly the type of the called party s and of the calling party s number Called Party Numbering Plan and Calling Party Numbering Plan drop down lists indi cates correspondingly the numbering plan of the called party s and calling party s number The Route Incoming Call to drop down list contains Attendant routing agent with two kinds of call routing possibilities and all extensions of Quadro and allows selecting the des tination where incoming calls will be routed to Choosing Routing will request the caller to pass the authentication if enabled and will invite him to dial the destination number to connect the user within the Quadro Network Choosing Routing with inbound destination number will request the authentication if enabled and then will automatically use the ini tially dialed number to connect the destination without any additional dialing Attention When Quadro acts in the Network mode with the Attendant as a de
61. ssing Edit will open the Trunk Edit Entry page The E1 T1 Stats link is displayed for every ac tive Quadro trunk and leads to the page where the E1 T1 trunk and the traffic statistics can be viewed QuadroM32x SW Version 5 2 x 30 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Editing the E1 T1 Trunk Fig l 28 Trunk Edit page Select Network as your Interface Type if your QuadroM32x is connected to a PBX other wise choose User Next you are required to enter the Signaling type CAS or CCS adjust the correct inter face type E1 or T1 and specify the requested settings of the selected interface type The appropriate parameters should be requested from the service provider or in case of con necting to a PBX according to the settings in the PBX manual CAS signaling allows using the same timeslot both for voice and data transmission CCS signaling uses a single timeslot for signaling data transmission for the whole trunk all other timeslots are used for voice transmission E1 the European system enables 30 active timeslots both for CAS and CCS to be used T1 the US system enables 24 timeslots if CAS is used and 23 if CSS is used Please Note Modifying the E1 T1 trunk settings may lead to some broken routes in the Local Call Routing Table QuadroM32x SW Version 5 2 x 31 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Signaling Type CCS leny epee an
62. stem Users Conferences Te lephorsy bnornat Uplind Network Internet Configuration Wizard Getting Started guides you ihrougn Welnk Selection and based on which WAN itertace Protocol you select tere rough L for Protocols PPPoE i for Protecet PPTP IE for Protocol Ethernet WAN IP Configuration PPPPPTP Configuration WAN Interface Configuration DNS Setings Fig l 18 Internet Configuration Wizard This first page of the Internet Configuration Wizard is for informational purposes only and lists the items to be configured Click on the Next button for the Uplink Configuration page Before configuring the WAN port to the Internet you need to get the following information from your internet service provider e Bandwidth how much is available upstream and downstream e WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP address the sub net mask the IP address of the standard gateway and the IP address of the Domain Name Server DNS e MAC address needed when the ISP requires a specific MAC address for the WAN Additionally for Point to Point Protocol over Ethernet PPPoE WAN interface you need to get the following information from your internet service provider e PPP Configuration does your ISP use a dynamic or fixed WAN IP address If the WAN IP address is dynamic no more information is neede
63. stination to route the incoming calls to digit forwarding should be disabled on the private PBX side otherwise incoming digits may be mistaken as a special calling codes on the Quadro s At tendant The value for Switch Type depends on the CO when acting in the User mode and the pri vate PBX capabilities when acting in the Network mode Attention A timeslot can be used either for voice or signaling data transfer The configura tion prevents the selection of a timeslot from the B channel list if it has already been se lected from the D Channel receive transmit drop down list QuadroM32x SW Version 5 2 x 33 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro The Generate Progress Tone to PSTN PBX drop down list contains the options for send ing progress ring back tone to callers from the PSTN PBX The following options are available in the list e None configures the system to send ALERT messages without the Progress Indicator information element IE e Unconditional configures the system to send ALERT PROGRESS messages with the Progress Indicator IE With this option the system will send its own progress tone e Conditional configures the system to send ALERT PROGRESS messages with Pro gress Indicator IE With this option the system will send its own progress tone only if there is no early media 180 183 with SDP from the called party Incoming Called Digits Size indicates the number of received digits
64. t depending on the configuration Please Note The timeslot with DID service enabled cannot be used for outgoing calls In Network mode DID service does not limit the Quadro functionality but a timeslot with enabled DID service cannot be used for incoming calls Please Note The CO private PBX must support the DID service if it is to be configured on the QuadroM32x Press Next to move to the third page of the CAS Signaling Wizard lan ien thas Ome z CAS Signaling Wizard Houts temagi Fig l 35 CAS Signaling Wizard Page 3 QuadroM32x SW Version 5 2 x 38 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro From this page the destination for incoming calls to be routed to can be selected and other routing settings might be configured Route Incoming Call to drop down appears when Both incoming and outgoing calls or Incoming calls only is selected from the Allowed Call Type list and allows selecting the destination where incoming calls should be routed The list contains all extensions of the Quadro Attendant and Routing agent Choosing the Routing with inbound destination number selection will automatically use the initially dialed number to connect the destina tion without any additional dialing When DID service is enabled in User mode only incoming calls can be only routed to the Routing agent with simple Routing and Routing with inbound destination number call routing possibilities Attent
65. t Uplink Netweak System Diagnostics Start seteching WAN Protea Reboot mis Desce Stan Network Diagnostics l Start Call Capture Start 1 71 Diagnoses Download Sysiern logs Fig I 53 System Diagnostics Network Diagnostics page If the test passes the output of the system may look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210 179 Detected NAT type Restricted cone Performing MTU Discovery preparing system Sending UDP Datagram of size 1500 got answer clean up Largest usable MTU size is 1500 Bytes Test successful Depending on where the test is failing the diagnostic can give some advice on how to solve the problem See the example below of a failed test Basic Tests Checking for physical link no WAN link Please check the physical connection of the WAN interface Cable not plugged or broken Test failed QuadroM32x SW Version 5 2 x 51 QuadroM32x Manual Installation Guide Appendix Checking the Connections If diagnostics are successful but you are still unable to place a call to 899 then check the SIP registration status Open the SIP Registration Stat
66. to the Quadro s Web Management see Step 2 1 Bandwidth to regulate the number of calls allowed by the Quadro to avoid degradation in low bandwidth conditions Time Date to ensure the correct time and time zone are used for call records Regional Settings if your Quadro is located outside the United States it is important to properly configure your line connections to the PSTN in your loca tion Firewall if your Quadro is connected behind a router with its own firewall ser vice running disable the firewall to make Quadro accessible for management purposes QuadroM32x SW Version 5 2 x Step 2 Configuring the Quadro 15 QuadroM32x Manual Installation Guide Step 2 Configuring the Quadro Step 2 1 Logging in to Quadro Start a browser MS Internet Explorer Netscape Opera Mozilla Firefox etc on aPC connected to the QuadroM3ex via the LAN or WAN interface Since Firewall is disabled on the Quadro32x by default you may connect the Web GUI either from WAN or LAN side of the Quadro To connect the Quadro s Web GUI from the WAN side enter http Quadro_WAN_IP IP address as signed by the company s DHCP server in the address field of your browser If the PC is connected to the Quadro s LAN side enter http 172 30 0 1 Quadro s default LAN IP address in the address field of your browser The Login page of the Quadro will be displayed see Fig l 9 Cepysi Taeka uadro M QuadroM 32x Man
67. us page using the Quadro management System menu item Status Besides the SIP registration information for the auto attendant and each connected extension the Detected Connection Type is shown If Quadro is placed behind a NAT router and the STUN is enabled the detected connection type and the IP address of this router s WAN port are displayed Mae Sy Ves Conterences teteplhiosty bAernet Upit Maat Quadro Status SIP Registration Status Roget Aen on SIP Servers Extension Pea Nome Servet Hearst ation Tene HP Papye ator dtan Hu SH Terwets to Master Devices Tunnel Marne Master Dadka P Master Cece Pot Pegetatien State Peder ation Date lame rrei 264 192166884 34 061 hot Registered Fig l 54 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing e Unknown connection unexpected error e Symmetric NAT e Symmetric Firewall e Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the Qu adro in front of the router or configure NAT traversal manually as explained in Appendix Configuring NAT Traversal QuadroM32x SW Version 5 2 x 52 QuadroM32x Manual Installation Guide Appendix Checking the Connections If you are unable to resolve your problems please send us a technical support request on the Support section of http www epygi com Please prepare a system log file and at tach it to your request To
68. with an E1 in terface in User mode Independent on the selection in this drop down list Quadro with the T1 interface in the CAS mode is unable to detect the busy tone on the destination side For E1 interface in the CAS mode busy tone will be detected only for R2 compelled and non compelled both with and without ANI signaling types Force Update Timeslots checkbox can be optionally selected in order to apply new set tings immediately This will force the timeslot s to be restarted and any active connection on the selected timeslot s will be interrupted Please Note Quadro does not support the Forward Digit selected on the CO when acting in the User mode with CAS Loop Start signaling type Get PSTN PBX Error Message checkbox enables notification message in case of outgo ing calls to unreachable incorrect or non existent destination When Generate Progress Tone to PSTN PBX checkbox is selected Quadro generates ring tones to incoming callers during E1 T1 call dialing This feature is mainly applicable to 2 stage dialing mode Enable Echo Cancellation checkbox enables the echo cancellation mechanism on the se lected timeslot s When Alternative Disconnection Mode checkbox is selected the Quadro will play a busy tone towards the PBX CO if the call has been failed After 60 second timeout the Quadro will disconnect the call from PBX CO and will stop playing the busy tone Voice Establishment Procedure manipulation radio buttons grou

QuadroM32x Manual I: Installation Guide

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