FMC VoIP - Meridian IP Communications Ltd.
Contents
1. FMC VoIP User Manual OfficeServ 7000 The purpose of Safety Concerns is to ensure users safety and to prevent property losses Please read this document carefully for proper use This manual is A BD Co Ltd and is protected by copyright No information contained herein may be copied translated transcribed or duplicated for any commercial purposes or disclosed to the third party in Product names mentioned e and or registered trademarks of their respective companies This manual may be changed for product improvement standardization or other technical reasons without prior notice For further information on the updated manual or the contents contained in the manual please contact your Authorized Samsung Reseller 2013 SAMSUNG Electronics Co Ltd All rights reserved SAFETY CONCERNS The purpose of the Safety Concerns section is to ensure the safety of users and prevent property damage Please read this document carefully for proper use Conventions Warning Provides information or instructions that you should follow in order to avoid personal injury or fatality Caution Provides information or instructions that you should follow in order to avoid a service failure or damage to your phone Note Indicates additional information for referrence AO Checks Provides the operator with checkpoints for stable system operation Symbols Caution AN Indication of a general caution Res2. Answer the call on your mobile phone to continue your previous call This function may not available for a phone which are not subscribed to a 3G LTE service The Switch to Mobile function may not be available depending on the PBX settings The location of the Switch to Mobile menu may vary depending on application version On some installation versions this function is activated by tapping Menu gt To Mobile during a call Speaker This function allows you to turn the phone speaker on so that you can continue phone calls with the smartphone put at a little distance from your face When you press the Speaker button during a call the button turns to on which means the speaker function is enabled and you can continue your call using the phone speaker Tap the button again to turn the Speaker function off snm unid ELECTRONICS Mute This function allows you to silence your voice during a call while you can still hear the voice of the other party When you click the Mute button during a call the button turns to on Ka and your voice is not heard by the other party Tap the button again to unmute Hold a This function allows you to put an incoming call on hold and let the caller wait for a moment and then resume the call when convenient When you click the Hold button during a call the button turns to on and the current call is put on hold Tap the button again to resume the
3. D Caller ID Error Bookmark not defined Context CID Error Bookmark not defined SETTINGS 36 User Settings Luanda 36 Administrator Settings Error Bookmark not defined Add and Edit Profile Screen Error Bookmark not defined WE VoIP User Manual 3 WE VolP OVERVIEW Samsung WE Wireless Enterprise VolP is a phone communication application that operates with the OfficeServ 7000 range of systems based on dual mode smart phones including mobile phones and wireless LANs With WE VolP you can make or answer a VolP call using the default dialer of your smart phone Key Features of WE VolP You can talk with others on VoIP calls Or Call Transfer x oN You can transfer a call to a different phone we Do Not Disturb amp D You can turn the Do not disturb function on to have all incoming calls i i automatically rejected You can talk through the speaker on your smartphone during a call 4 SAMSUNG Electronics Co Ltd Caller Identification Display CID When there is an incoming call the caller s phone number and name are displayed on the main screen or a separate screen so that you can tell who is calling to you Making a Call from Contacts of Your Smartphone You can make a call to a contact s phone number simply by tapping the number in Contacts on your smartphone M3aIAYHIAO dIi0A 3M You can view WE VolP call logs in the default call logs applic
4. ation of your smartphone Integrated Call Logs Using Default Dialer You can make a WE VolP call using the default phone application of your smartphone This means that default ringtones vibrations call logging function and other settings of your smartphone can be used with WE VolP WE VolP User Manual 5 Extension Call from Outside If you are outside a Wi Fi coverage area you can make or answer a WE VoIP call using a data packet network 3G LTE or make a call using Remote Dial Hold on Later Function When there is an incoming WE VolP call instead of answering it you can ask the caller to hold on for a while or call back later Mobile VolP If you are outside a Wi Fi coverage area WE VolP uses the LTE network for an internal or external call WE VolP supports HD Voice With HD Voice callers can enjoy high quality voice call during a VolP call While an HD Voice call is in progress the HD Voice logo displays on the call screen 60 SAMSUNG Electronics Co Ltd PROGRAM INSTALLATION Preparations before Installation You need to check the following items before installing WE VolP Hardware Environment Category Specifications NOILVTIVLSNI NV4DOYA OS Android 4 0 or higher Required space for installation 6 MB or more 10 MB or more recommended Resolution 480 x 800 or greater Supported devices Galaxy S3 Note2 Checklist Before installing WE VolP you need to check the
5. call Record This function allows you to record your conversation over the phone and save it as a file When you tap the Record button during a call the pees Rec icon appears at the top and the recording starts Tap the Stop button or end the call to stop recording Dial When you need to use the dial buttons to access your voicemail or while in a call for a public service you can press dial buttons to send DTMF Tap the Hide button to return to the in call screen ELECTRONICS Call Transfer This function allows you to transfer the current call to another person Tap Menu gt Call Transfer button during a call When the keypad screen appears enter the phone number of a person to whom you want to transfer the call Tap the Call Transfer button to attempt to transfer the call to the number entered Tap the Cancel Transfer button to cancel the call transfer and continue talking to the other party in the call When the other party of the number entered receives the call the call is connected to the number Then you are disconnected from the call Putting Call On Hold If you attempt to transfer a call the other party is automatically put on hold Recent Call Logs WE VolP call logs are integrated into the default call logs application on your smartphone An WE VolP call is indicated with the icon on the Logs list Tap the receiver icon on the right of a call entry to dial th
6. can choose whether to use VolP 3G or use 3G only for outgoing calls Choose VolP or Mobile You will be prompted to select VolP or 3G Use only Mobile All outgoing calls are made over 3G network Even if Choose VolP or Mobile is checked outgoing calls are made over 3G network if you are not logged into WE VolP You can choose to allow an incoming WE VolP call while in a 3G call If you select this option you will hear incoming notification tone when there is an incoming WE VolP call during a 3G call You can select a ringtone for an incoming WE VolP call Select Default Ringtone to use the same ringtone as the default ringtone of your smartphone WE VoIP ringtone options are the same as the 3G ringtone options of your smartphone If there is an incoming WE VolP call when your smartphone is set to vibrate mode your phone will vibrate without playing any ringtone You can set to mute the ringtone and vibration by flipping the smartphone when there is an incoming WE VoIP call You can use the WE VolP update server to update the application When the update file is downloaded successfully the smartphone installation manager automatically starts to perform the application installation If no updates are available a popup message appears to notify that no updates are available You can send debugging log of the WE VolP application to the server This function is available when there is a log file created using the Write l
7. default phone application of your smartphone Therefore the actual dialer screen may vary depending on your phone model or the application used No NET Function Number you use to Displays the number used for an outgoing call make an outgoing call through the number character entry buttons O Recent call logs and Displays the recent call logs Tap the Contacts button contacts to open the Contacts screen Number character entry Used to enter a number character buttons ST ELECTRONICS No Name Function O Delete one character Deletes the last character of the entered numbers button each time you tap this button AO Video call button Makes a video call from the smartphone to the entered number WE VolP does not support video calls 6 Call button Makes a call to the entered number Dialer WE VolP uses the default dialer of the phone For instructions on using the dialer refer to the user manual of your smartphone gt Dialing You can use the default keypad in the phone application to make a WE VolP call If Choose VolP or Mobile is checked in the outgoing call settings you can select whether to make a normal call with your mobile phone number through the 3G network or to make a WE VolP call through the internal PBX for an outgoing call If you are not logged into WE VolP all outgoing calls are automatically sent through the 3G network S Dialing an Extension Numbe
8. e number Recent Call Logs Screen The screen shown may vary depending on application and version of your smartphone D ELECTRONICS SETTINGS WE VolP provides settings menus for normal user and administrator This chapter describes various settings options and how to use Settings Menu On some WE VolP versions the administrator settings screen may be different from the illustrations provided in this manual User Settings On the application screen run WE VolP to access the outgoing and incoming call settings required for using WE VolP Bec 10 43 AM HE WE VolP Bec 10 43 AM WE WE VoIP Provision Server IP Setting Provision Server IP Setting Provision Server IP Provision Server IP My Phone Number My Phone Number Outgoing Call Settings Outgoing Call Settings Outgoing Call Settings Outgoing Call Settings Incoming Call Settings Incoming Call Settings Allows VoIP on mobile call Allows VoIP on mobile call Dispatch Conference Ringtone F E Request Profile A Extension Setting Mute when Flipping i Version OO Exit Software update Menu Provision Server IP My Phone Number Outgoing Call Settings Receive VolP Call during 3G Call Ringtone Mute when Flipping Update Send log Write log Description You can enter the IP address of the provisioning server For an SCME PBX System enter the IP address of the SCME This is your smartphone number You
9. followings with your network administrator Access Point AP information for wireless LAN connection WE VolP interface server information IP address of the PBX URL for downloading and installing the WE VolP package Before installing WE VolP you should also update your smartphone to the latest firmware If you are not using the latest firmware you may experience poor sound quality during a call or other malfunctions Program Installation Requirements Installation requirements may vary from a company workplace to another For more information contact your system administrator WE VolP User Manual 7 80 SAMSUNG Electronics Co Ltd Installation Follow the steps below to install WE VolP on your phone Turn Wi Fi on in your workplace go to Settings gt Wi Fi and connect to the default AP or an AP that you want to use For details on the default AP or other AP to use contact your network administrator SNAE2G_10 illustrated on the right is an example of AP Wi Fi Direct NOILVTIVLSNI NYHDOYd Install the FMC APK file onto your Galaxy S3 or Note 2 devide this application to e Your personal information Network communication e Phone calls e Services that cost you money System tools Cancel Install Installation Program Installation Installation program distribution policy may vary from a company workplace to another For more information contact your syste
10. in the circle at the centre of the screen and drag it to the green icon on the right To reject the call drag the receiver icon to the red icon on the left WE VolP Calls Identification When the incoming call is coming through your company s internal PBX the Samsung Wireless Enterprise logo appears in the top left of the screen The popup window may differ depending on your smartphone model LT ELECTRONICS In Call Functions This section describes the convenient functions you can use while in a call Each of the functions is shown on the in call screen as a button or a menu item Wireless Enterprise Button Menu Bluetooth Switch to Mobile Speaker Mute Hold Record Dial End Call Menu gt Connect to Specified Number Menu gt Call Transfer 9 SE Ge To Mobile HR og Record Keypad End call Description Starts or stops using the Bluetooth headset for a call Switches to 3G GSM call Starts or stops using the speaker for a call speaker phone function so that you can talk while keeping the phone away from your face Mutes your voice so that your voice is not heard by the other party while in a call or unmutes Hold or resume a call Records the conversation over the phone Recordings can be played with a music player application or on a PC by connecting the phone to the PC using a removable disk Sho
11. m administrator If the program is supplied as an APK file copy the file to your smartphone by connecting it to your PC using a USB cable and then select the file to install it WE VolP User Manual 9 3 When the installation program is downloaded swipe down from the top screen to open the panel screen The file name may vary depending on the installation version Or open My Files on your smartphone to find the downloaded file in the Download folder A CARY FE AR a OT ik hal G Helg ind PIN La gi UE Videt Player Video Hut wun fock Appr ect Vor Saarct Voice Emo Recorde lt ELC storage sdcardO Download 10 SAMSUNG Electronics Co Ltd Select the downloaded file to open the installation screen Tap the Install button esla Phone calls Services that cost you money System tools Cancel Install If the Blocked message appears as illustrated select the Unknown Sources checkbox under Security Install blocked NOILVTIVLSNI NYHDOYd Security Passwords Make passwords visible Device administration Device administrators Unknown sources Allow installation of non Market apps Credential storage Trusted credentials Install from device storage A Unknown sources WE VoIP User Manual 11 Android Application Installation The Unknown Sources checkbox must be selected if you want to install an application which is no
12. og function You can write a debugging log of the WE VolP application Turn this setting off to delete all previous logs snm unid ELECTRONICS
13. ovision server and tap the OK button to request for the WE VolP profi le Provision Server IP j 151 cancel E and to v WS A O O A 0 O 10 ETE bai bob Provision Profile Server You must enter the provision profile server IP address to have the user preferences set automatically For details on the IP address contact your system administrator NOILVTIVLSNI NYHDOYd When the profile is successfully connected the icon indicating successful registration A appears at the top of the screen If the registration fails the failure icon OR appears and the reason for the failure is shown on the panel screen Administrator Settings If automatic setup is not processed over the provision server you must complete the configuration by entering settings manually in Administrator Settings gt Connection Settings For more information see the Administrator Settings section in the chapter 5 Settings WE VolP User Manual 15 Update An alert popup appears when the program needs to LE 10 43 AM be updated Tap the OK button to start the update Samsung Mobile VolP Do you want to update the program now Update Progress Notification When updating WE VolP the download progress status is indicated by notification ICONS 16 SAMSUNG Electronics Co Ltd WHAT TO KNOW IN ADVANGE About Internal and External Calls Internal Intercom Call An internal call refers that you use WE VolP connected to
14. r This is the function to dial an extension number Enter the extension number of a contact you want to call and tap the Pe button Or select a phone number from the call logs SAMSUNG On the outgoing call type selection screen appears select the WE VolP Extension button LT ELECTRONICS The outgoing call screen appears with the callee s information and you hear a Ringback tone SAMSUNG Start the conversation when the other party answers the phone Hello Making a External Call This function is used to dial an external number including a mobile phone number Enter the phone number you want to make a call and tap the ka button Or select a phone number from the call logs 010 1234 5678 Add to Contacts 2 3 5 6 8 9 0 H Select WE VoIP as the outgoing call type to use WE VoIP The outgoing call screen appears with the callee s information and you hear a ringback tone ELECTRONICS Start the conversation when the other party answers the phone Answering Calls This section describes the functions used when you answer an incoming call from an internal or external number over WE VolP Answering Calls You can choose to answer or reject an incoming call The WE VolP incoming call screen appears and your phone rings 9 SE D To answer the call tap the receiver icon
15. t available in Android Market The program installation progress screen appears and then the installation completes M WE VoIP 12 SAMSUNG Electronics Co Ltd Initial Settings This section details the basic settings required after the application installation In WE VolP if you enter the provision profile server IP address the user preferences are automatically set Turn Wi Fi on your smartphone and connect to one of the APs in your workplace If the mVolP call is allowed in your workplace you can set your preferences even when Wi Fi is off NOILVTIVLSNI NYVHDOHUd Environment for Using WE VolP To use WE VolP you must first configure the wireless network environment of your smartphone For more detailed information about wireless network settings for your smartphone refer to the user manual that came with your smartphone a ZU After running the WE VolP application select Provision Server IP WE WE VoIP Provision Profile Server Your mobile phone number is automatically entered if a USIM is inserted in your mobile phone and the number is registered to a carrier Therefore if your phone uses a USIM a USIM must be inserted while performing the initial configuration The mobile phones which do not use USIMs are identified by their MAC addresses during the initial configuration WE VoIP User Manual 13 14 O SAMSUNG Electronics Co Ltd Enter the IP address of the pr
16. the company s PBX system to make receive a call to from another WE VolP or desk phone user within the company e A e pr A HR 4 PBX 11 4 S NNN SW AP Fi dl Lo OLIVHM H ths HONVAGVN gt WE VolP User Manual 17 External Outside Call An external call refers that you use WE VolP or desk phone connected to a telephone exchange to make receive a call to from a person outside the company for example a call to from home or a mobile phone Outside Inside Extension M El ARAD 18 o SAMSUNG Electronics Co Ltd Notification Icons When running WE VoIP notification icons appear at the top of the smartphone screen You can swipe down from the top of the screen to view details of the notification icons Registration Status Notification The following icons are provided indicating the registration status for WE VolP Registration successful e Registration failed E Reason for registration failure is shown on the panel screen o Ka E O K gt gt ra O Call Status Notification The icons indicating the call status for WE VolP are provided as follows WE VoIP User Manual 19 WE VolP CALL FUNCTIONS WE VoIP provides the VoIP call functions via wireless LAN The basic procedures for placing outgoing calls and answering incoming calls are the same as the normal operations on your smartphone Dialer WE VoIP uses the dialer for the
17. triction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action WE VoIP User Manual 1 TABLE OF CONTENTS SAFETY CONCERNS 1 CONVENTIONS 0ccccccecccccceccecccccccccceccucccecsusccecauscecseccescaascessaaess 1 111010 JE E EE 1 WE VolP OVERVIEW 4 Key Features of WE VoIP 4 PROGRAM INSTALLATION 7 Preparations before Installation 7 Hardware Environment 7 NAT REENEN 7 Installation session ainia 9 TAN SC EN 13 16 WHAT TO KNOW IN ADVANCE 17 About Internal and External Call 17 Internal Intercom Call 17 External Outside Call 18 Notification con 19 Registration Status Notification 19 Call Status Notftcaton 19 2 O SAMSUNG Electronics Co Ltd WE VolP CALL FUNCTIONS 20 NEU 20 BLEV Le EE EE T 23 Dialing an Extension Number 23 Making a External Call 25 Answering CANIS ia sanne 27 TE 27 HO Vo caian anar esas Error Bookmark not defined TEE Error Bookmark not defined In Call Funchong 28 Ee 30 Add Call ue ns Error Bookmark not defined SWN TO MODIG siss 31 DE EEE ETE 31 o E A OO 32 e EE ee arate 32 RECON eege 33 DITE 33 Connect to Specified Number Error Bookmark not defined Cal EE 34 Recent Call Logs rrrnnnvrrnnnvrnnnnvennnnvrnnnnvrnnnnvennnnnennnvnensnnnennnnne 35 WE WORK Interoperability Error Bookmark not defined Premium CI
18. ws or hides the keypad When the keypad is shown press dial buttons to send Dual Tone Multi Frequency DTMF Ends the call Transfers the call to a specified number ST ELECTRONICS Dialing Sending DTMF During a WE VolP call DTMF is sent when each keypad button is pressed The location of buttons and menus may vary depending on application version Also some menus may not be supported depending on the PBX settings Bluetooth You can use a paired Bluetooth headset for WE VolP calls If there is a Bluetooth headset paired while you are in a call the Bluetooth button is activated as illustrated below Tap the Bluetooth button while in a call to toggle between the phone speaker mic and the Bluetooth headset lt 193 Bluetooth My device g GT 19300 Cl RETAIL B DTVBluetooth If you want to pair a Bluetooth device while in a call tap the Bluetooth button to go to the Bluetooth pairing screen After searching for a Bluetooth device and pairing it on the Bluetooth pairing screen you can use the Bluetooth headset for all calls The pairing procedure of a Bluetooth device may vary depending on the Bluetooth device For details refer to the user manual provided by the Bluetooth device manufacturer Switch to Mobile If you tap the Switch to Mobile button during a call there will be an incoming call to your mobile phone The caller s number displayed is your extension number set for the PBX
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