FREQUENTLY ASKED QUESTIONS
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1. ALL DEVICES IN MY ORGAN ISATION In the Jabra Xpress configuration pane select the tar get device minimum firmware version Be sure not to select Downgrade devices that have newer firmware IS JABRA XPRESS SUPPORTING WINDOWS 8 Yes Jabra Xpress is supporting Windows 8 However the Windows 8 Start screen is not supporting notification to end users of a coming device update event The notification window is only launched in the Windows 8 desktop mode2. FREQUENTLY ASKED QUESTIONS HOW DO I KNOW IF THE JABRA DEVICE UPDATER IS RUNNING Search for the process JabraDeviceUpdater exe in Win dows Task Manager WHY DOES THE JABRA DEVICE UPDATER NOT START UP ON THE END USER S PC AFTER HAVE DEPLOYED THE JABRA MSI PACKAGE There may be several reasons why the Jabra Device updater does not start up The end user s PC has not been restarted after the MSI package was deployed Restart the end user s PC Al ternatively manually start Jabra Device Updater lo cated in end user s PC start up folder The deployed firmware policies comply with the in stalled Device Firmware version s and will not initiate an update NOTE If you want to downgrade the target Jabra de vice firmware to an older version ensure that the op tion downgrade devices that have newer firmware has been selected in the Jabra Xpress online tool WHY IS MY JABRA DEVICE NOT IN THE LIST OF SUPPORTED DEVICES The Jabra Xpress online tool supports most Jabra USB devices however some older devices are no longer supported WHY IS MY PREFERRED JABRA DEVICE FIRMWARE VERSION NOT ON THE LIST Jabra Xpress does not support all out dated firmware versions WHERE CAN I FIND MORE INFORMATION ON HOW TO USE THE JABRA CUSTOM WMI PROVIDER Refer to the Jabra Xpress User Guide and read the Custom WMI provider chapter WILL MY CURRENT JABRA DEVICE SETTINGS BE SAVED AFTER A FIRMWARE UPDATE Y
3. R S CONFIRMATION Yes but only if the deployment option start updates automatically has been selected If selected the up date will start automatically after 5 minutes JABRA COM The Jabra WMI provider must be installed before run ning the WMI query script HOW DO I FULLY REMOVE JABRA SOFTWARE COMPONENTS AFTER AN UPDATE Uninstall the MSI package after the update NOTE The device firmware and or settings policies will no longer be enforced WHY CAN T DOWNLOAD THE MSI PACKAGE HAVE CONFIGURED USING THE JABRA XPRESS ONLINE TOOL Ensure that Internet Explorer version 8 has been config ured to enable Automatic prompting for file downloads WHY DOES ONLY ONE OF MY JABRA DEVICES GET UPDATED Jabra Device Updater only supports one connected de vice In order to ensure a successful Settings update for all devices follow these steps Only one device can be connected to the PC USB ports Disconnect reconnect the first device to the PC USB port in order to initialize the settings update sequence will take less than 5 seconds Disconnect the first device and connect additional de vices in turn to the PC USB port in order to initialize the Settings update sequence will take less than 5 sec onds Verify that the devices have been updated with the desired settings values Use Jabra Control Center or the device MMI for settings verification HOW DO ENFORCE A MINIMUM DEVICE FIRM WARE VERSION FOR
4. abra Xpress supports both Windows 32 bit and 64 bit CAN I DEPLOY A WINDOWS 32 BIT MSI PACKAGE ON A WINDOWS 64 BIT SYSTEM Yes When creating the MSI package in Jabra Xpress select auto start Please note that a few precondi tions must be met such as the selected Jabra devices must be powered on and connected via Bluetooth USB or docked in a headset base WILL END USERS BE NOTIFIED WHEN THE JABRA DEVICE UPDATER IS ABOUT TO START Yes End users will be notified prior to a Jabra device firmware update CANNOT FIND MICROSOFT LYNC IN THE LIST OF JABRA PC SUITE COMPONENTS Microsoft Lync does not need a dedicated driver from Jabra CAN UPDATE DEVICE SETTINGS WITHOUT UPDATING THE DEVICE FIRMWARE VERSION Yes In the Jabra Xpress Configuration pane under Se lected devices select leave unchanged for the firm ware version This will ensure that the installed end user devices will not be firmware updated CAN UPDATE DEVICE FIRMWARE WITHOUT UP DATING DEVICE SETTINGS Yes In the Jabra Xpress Configuration pane under Se lected devices all device settings values should be set to leave unchanged If not click the Set all to leave unchanged button CAN UPDATE A DEVICE WITHOUT DISTURBING THE END USER No CAN JABRA XPRESS SUPPORT WINDOWS 32 AND 64 BIT VERSIONS IN ONE MSI PACKAGE No JABRA COM Yes In the Jabra Xpress Configuration pane under Select Jabra device upd
5. ate options select Do not update de vices in this time interval and set the From and To time Updates will not trigger during the defined time interval nor will the end user be disturbed FREQUENTLY ASKED QUESTIONS CAN I DECIDE THE DISPLAY LANGUAGE FOR JABRA DEVICES WITH A BASE STATION DISPLAY WHY DOES MY WMI QUERY FAIL TO REPORT JABRA DEVICE STATUS INFORMATION Yes In the Jabra Xpress Configuration pane under Se lected devices select the region e g North America Japan then select the desired display lanquage HOW DO I UNINSTALL THE WMI PROVIDER FROM THE END USER S PC The WMI Provider is distributed in its own MSI package which can be uninstalled using the standard deploy ment option uninstall WHY CAN T I PROTECT MY DEVICE SETTINGS Not all Jabra devices offer settings protection WHY CAN T I PROTECT ALL SETTINGS FOR MY DE VICE Not all settings can be protected Typically critical set tings are supported for settings protection WHY CAN T I CONFIGURE ANY DEVICE SETTINGS FOR MY DEVICE Not all Jabra devices offer device settings configura tion DOES JABRA XPRESS REQUIRE THE END USER TO BE LOGGED IN BEFORE AN UPDATE CAN START Yes Device updates are considered a critical event The end user will always be notified about an upcom ing device update This requires the end user to be logged in CAN A DEVICE UPDATE START WITHOUT THE NEED FOR AN END USE
6. es If you have selected your target device settings to leave Unchanged your current Jabra device settings will be saved By default device settings are preset to Leave unchanged Leave unchanged will ensure that JABRA COM the device settings and settings values are not changed WILL AN EXISTING JABRA PC SUITE BE UNIN STALLED AFTER DEPLOYING AND INSTALLING THE JABRA MSI PACKAGE Yes Existing versions of Jabra PC Suite on the end user PC will be uninstalled during the installation of the Jabra MSI package WHAT ARE THE WEB BROWSER REQUIREMENTS FOR RUNNING JABRA XPRESS Jabra Xpress requires Microsoft Silverlight 5 0 plugin or later For more details see chapter 2 Jabra Xpress PC requirements in the Jabra Xpress User Manual IF THE JABRA DEVICE UPDATER IS INTERRUPTED WILL MY JABRA DEVICE BE RECOVERED In most cases yes However Jabra UC Voice products 150 amp 250 cannot be recovered if interrupted during firmware update It is recommended not to interrupt the device firmware update procedure for any Jabra devices SHOULD THE MSI PACKAGE BE UNINSTALLED AF TER DEPLOYMENT AND INSTALLATION It is recommended not to uninstall the MSI package after deployment and installation If the MSI package is unin stalled the defined Firmware and or settings policies will no longer be maintained CAN FIRMWARE UPDATE MY DEVICES WITHOUT SELECTING ANY PC COMPONENTS Yes Jabra device firmware are inde
7. pendent of PC com ponents CAN I DEPLOY THE JABRA WMI PROVIDER ONLY Yes The WMI provider module is packaged in its own MSI package for deployment FREQUENTLY ASKED QUESTIONS HAVE DEFINED MY POLICIES AND DEPLOYED AN MSI PACKAGE WILL THE POLICIES BE MAIN TAINED FOREVER CAN THE JABRA DEVICE UPDATER RUN ON AN END USER PC WITHOUT ANY END USER INTER ACTION Yes As long as the MSI package is installed on an end user PC the defined firmware policies will always be maintained Depending on the configuration the en forced policies will cover device firmware and or set tings WILL THE MSI PACKAGE IMPACT END USER S PC PERFORMANCE AND MEMORY CONSUMPTION Yes but not significantly The actual performance memory usage impact is dependent on the firmware versions and PC components selected for deployment If a zero footprint is required the MSI package must be uninstalled after installation Please note that firm ware policies will not be maintained after uninstalling the MSI package CAN ONE MSI PACKAGE MANAGE FIRMWARE AND SETTINGS FOR SEVERAL JABRA DEVICES Yes Several devices with different firmware versions and settings configurations can be selected and de ployed in one MSI package CAN I MODIFY AN EXISTING MSI PACKAGE Yes An existing MSI package can be modified saved and deployed using Jabra Xpress DOES JABRA XPRESS SUPPORT WINDOWS 32 BIT AND 64 BIT OPERATING SYSTEMS Yes J
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