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1. Motion A Alarm fa b 4 JEVICe b system Normal Alarm Default Important Guidelines The schedule presented on screen applies to one channel on one specific day of the week only Use the Copy To functions to quickly assign identical schedule layouts to multiple days channels at once Be careful when programming your schedule It s one of the most important aspects of setting up your DVR and if it s wrong in any way it could lead to disastrous complications later Copy To There are two Copy To buttons on the Schedule Menu screen Copy To Week Day This is located above the schedule itself next to the Week drop down menu where you can select a day of the week to edit the schedule for This button will allow you to copy your settings from one day to other days It won t affect any other channels Copy To Channel Located at the base of the screen with Default on one side and Apply on the other This will allow you to copy the schedule from the channel you re editing to another channel or channels Note The Action Options for Motion Detection and the External Sensors will affect the way the schedule works By default all channels are armed to use Motion Detection as their recording mode but not to use external sensors not included Any adjustments in the Alarm gt Action menus will change the DVRs behavior even if it is set to Motion or Sensor Recording mode see Advanced Configuration
2. 3 All Enters split screen view where the screen shows one four 2 x 2 eight one large image with 7 smaller feeds nine 3 xX 3 or sixteen 4 x 4 video feeds at once 4 Menu Opens the DVR s menu or goes back one step from a submenu 5 Select As the name suggests it selects an option or item from a menu 6 D pad For navigating around menus when you re not using the mouse Why aren t you using the mouse It s awesome 7 Power LED Will be lit whenever the DVR is supplied power and turned on 8 HDD LED Will flash whenever the DVR is writing to reading from the installed hard drive The Alarm amp Sensor I O Block The Alarm Ports on the DVR sport two removable terminal blocks The terminal blocks are used to facilitate easy connection and disconnection of so many wires rather than having to unscrew each one individually if you want to move the DVR or access the rear panel Alarm In 1 8 Connect the output from external sensors here Only one of the two outputs should be connected here the other should be connected to a 12V terminal and or the Ground terminal depending on the requirements of the sensor consult the documentation for the sensor The Alarm In number does not directly correspond with a channel number these can be set later see Alarm Sensor on page 46 in Advanced Configuration for details 12V Active DC power output Connect any sensor device inputs which requ
3. Channel 6 Channel 7 PTZ 27X Pro 670 Pro 679 14 08 2012 14 02 22 TUES 14 08 2012 14 02 22 TUE YE SE 14 06 2012 14 02 22 TUE X T t E P r i H Channel 8 22 at ARE a Ne E LE 4 l aae ENN Aa gt AN mt i z Channel 9 i Cu te PAS AP J L 1 wit J We 2 an Channel 10 Channel 11 Pro 751 Pro 690 Pro 670 Z w a H E RL g e Above A screen capture of SwannView running on an Android based tablet We re constantly making improvements to our software so the interface may look slightly different to this but the functionality will be much the same 24 English PRO SERIES Operating the DVR Locally The camera icon indicates that this camera is currently recording This icon will be the same whether the recording was scheduled initiated manually or triggered by motion though the motion icon will also be present if there s motion detected The motion icon indicates that the DVR is detecting motion coming from this camera It doesn t necessarily mean it s recording the camera icon will be there too if that s the case Video Loss indicates that the channel displaying this has lost the feed from its camera This may be caused by a disconnected damaged cable the camera may have lost power or the video standard might be wrong PAL NTSC If you see this icon on screen it ll be lurking in the lower right corner by default it indicates that something has gone wrong
4. The controls are pretty easy to remember heck there are only two buttons It couldn t be simpler Left click e Selects an item or confirms a choice Right click e Opens the menu bar from the live viewing screen e Returns one step from a submenu e Opens a context menu in some settings screens The Scroll Wheel e Can be used to adjust the values of sliders and scales when highlighted by the mouse Of course you don t have to use the mouse The Front Panel The buttons on the front panel are adequate for operating the DVR but they re hardly ideal for ongoing use Between Menu Select and the D pad directional pad you can navigate through all the DVR s menus and configure almost any setting It s a little clunkier than the mouse and it s not as quick and easy but it does save a little space Wireless Mice Best of Both Worlds Many wireless mice are compatible with the DVR The only kinds of wireless devices compatible are those that interface in the same manner as regular wired devices typically these will be mice which come with a dedicated USB receiver which is pre paired to the mouse Combination wireless receivers such as those that come with keyboard mouse combinations are usually NOT compatible with the DVR We suggest avoiding them Note that Bluetooth devices are NOT compatible with the DVR Use a wireless mouse that has a dedicated USB receiver About 960H Widescreen Videos 72
5. rE Ce Eee Main Viewi Area Image Controls You can alter the brightness contrast saturation and hue of your images here They operate in the same way as those in the DVR s menu see Display Camera on page 28 for more information Viewing Modes Choose between single camera viewing four channels at once 2 x 2 nine channels at once 3 x 3 or all sixteen channels 4 x 4 Volume Control Alters how loud the audio output from the DVR will be Remember that the final output volume will also be affected by the master volume control of your operating system as well as the levels set on speakers or amplifiers connected to your system CPU Loading How hard your computer is working to decode and display images as they arrive from the DVR If this is consistently high you can try e disabling multiple monitor setups The MyDVR application doesn t support hardware acceleration across multiple monitors Disabling all but your primary monitor will greatly increase performance e reducing the quality of the video Select WAN from the login screen instead of LAN e reduce the number of video feeds being displayed Select a channel and click Stop to disable the monitoring e switch to single channel view Need more details The overview of the DVR settings presented over the next few pages is just that an overview The full explanation of the DVR s menu system and configuration options are listed in detail f
6. Alarm Motion Detection Action on page 45 and Alarm Sensor on page 46 32 OJy Ko This example image shows some of the DVR S recording modes If the DVR was started with this shedule the selected channel in this case CH1 would Not record anything from midnight 00 00 to 6am 06 00 Record based on Motion or Alarm signals from 6am 06 00 until midday 12 00 Record based on Motion but not Alarm inputs from midday 12 00 until 60m 18 00 Record constantly from 6pm 18 00 until midnight 00 00 Recording Modes There are four types of recording to choose from Normal The DVR will constantly record for any period where Normal is selected You won t miss anything but constant recording will fill your hard drive very quickly The DVR does record the equivalent of a DVD film every two hours on every channel so that s rather a lot of data Typically we suggest Motion as a better recording mode for most users Motion The recommended recording setting for most applications The DVR will only record when it detects something moving in front of a camera and will then only record footage from the camera s that do detect motion unless you alter your Action settings Alarm Motion Detection Action on page 45 to include other channels Before setting any of your schedule to Motion ensure that Motion Detection is properly configured for the channel s you want to associate with
7. If this doesn t work then it indicates some kind of local network fault e Select your DVR from the list it will probably be the only thing there unless you ve got another Swann DVR admin English If you re logging in to the DVR for the first time via a local network then use the following settings IP This field will self populate when you select a DVR from the list e Server Port The default is 9000 MyDVR will automatically detect the server port of the DVR e Username To get full control of the DVR use the default administrator username admin You can create other accounts but the default is always called admin e Password Enter the admin account password here If you haven t set a password yet then leave this field blank and we suggest that you set a password as soon as possible If you re accessing the DVR via the Internet Select WAN under the heading Network Type e f you re using a Fixed Public IP address choose IP Address under Register Mode and enter the IP address into the space marked IP e If you re using a DDNS hostname choose Domain Name under Register Mode and enter the DDNS domain name into the field labeled Domain e If you re using the SwannDVR DDNS service your address will be yourDDNSname swanndvr net e Enter the Server Port for the DVR The default is 9000 The DVR won t be able to automatically detect this over the Internet you ll need to remember it if you
8. NTP stands for Network Time Protocol It s a way for the DVR to automatically update its internal clock and ensure it s always in sync There s no requirement to use NTP but it s easy to setup and free to use so there s really no reason not to NTP Server The server you d like to use for NTP They re all quite comparable in terms of reliability and accuracy so unless you ve got some kind of master plan for world domination which is affected by the time for some reason then the default pool ntp org works fine NTP Port The default is 123 You should only change this if you re using a different NTP server and you know they use a different port If you re using pool ntp org ensure the port is 123 Sync Triggers the DVR to automatically synchronize its internal clock with the time server immediately If your DVR is connected to the Internet and the network is correctly configured this will update almost instantly System Time The DVR s current clock reading DST Configuration You can configure the DVR to automatically update it s internal clock DST confiquration when daylight saving starts and ends Note that using DST and NTP simultaneously can cause problems depending on your NTP server and how DST works in your locale Enable Whether the DVR will automatically adjust the time for DST or not End Time Offset The amount by which the time changes during DST For the vast majority of loca
9. typically the outgoing email server of their ISP If you want to use your ISP s outgoing email then you ll need to contact your ISP to learn the correct values for the other fields such as the correct SMTP server SMTP port SSL or TSL requirements and so on SMTP Port The SMTP port used by the email provider of your choice This field will automatically self populate if you use one of the presets Sender Address The address you re sending the email from This will be the username you ve set up for the email server you re using followed by and then the email server For example youraddress gmail com or similar Sender Password The password for the outgoing email account Recipient Address The email address you want the DVR to send emails to This can be any email address you like however bear in mind that the DVR might send a large number of automatic emails under certain conditions Attach Picture When this is selected the DVR will attach a small image to each email alert where applicable For motion based email alerts this will be an image of whatever triggered the motion detection Interval The length of time that must elapse after the DVR sends an email alert before it will send another Short Interval settings are likely to lead to huge numbers of alerts being sent by the DVR perhaps even several emails for one event if that one event lasts longer than the interval setting On the othe
10. Channel Name The title you d like to give that camera Record Data Whether the overlays Channel Name Date and so on will be recorded onto the video with your images Mask Check Box Turns the masking function on or off Mask Setup Creates a black privacy overlay which masks part of your images Will affect recordings Recording General page 30 for more Encoding Parameter Choose from the main stream or sub stream to configure Dita mee Main Stream The way the DVR will internally process and Channa Setting Recording ete Cannet record video Advanced Corag Encoding Parameter Record Avs Sub Stream The way the DVR will encode and send video to a Reschen s remote device such as the PC you re using to access the DVR Frame Ratelps Mas Rrattetps s Record Audio Check Box Turn the audio recording function on or off Note Record Audio must be specifically enabled for the SubStream if you require audio via a remote connection Resolution How many pixels little dots make up your image This DVR is hard set to 960H to maximize the image processing power Frame Rate How many images per second the DVR will capture Realtime is 30fps NTSC or 25fps PAL dnjas diseg BitRate Limit The maximum size that your video files will be fe The higher this is set the better recordings will look however a they ll also fill the hard drive faster Post cecord Pack Duration Recording Advanced Co
11. Estern Tim Menu Date Format DD MM YYY Resolution How many pixels the DVR will output Typically you ll want to set this to be equal to the native resolution of your monitor television check the manufacturers documentation If your monitor s native resolution isn t an option then you ll want to use the highest resolution possible without exceeding the maximum resolution of your monitor Time Zone Choose the time zone your re in It s really important to select the right time zone if you re using NTP Network Time Protocol Some common time zones In the USA EST Eastern Standard Time is GMT 5 00 where PST Pacific Standard Time is GMT 8 00 The UK is GMT 0 00 and the East Coast of Australia is GMT 10 00 Menu Date Format How you d like the date to be displayed Choose whichever format is standard in your region Display wizard when booting up checkbox While this is highlighted the DVR will automatically run the configuration wizard when booted up Simply click this box to de select it and the wizard won t run automatically in future You can run the wizard at any time by clicking the icon on the DVR menu tray If you need to change any of these settings later you can find these options Main Menu gt System gt General 11 wo D A A Va D oar 5 English PRO SERIES Basic Setup HDD amp Networking HDD Init Initializes the hard drive You ll only need to do this for drives once
12. Exchange amp Repairs NEW ZEALAND toll free 1 800 627 2799 Option 1 0800 479 266 M F 9am 5pm US PT 9 UK 0203 027 0979 Swann Swann Communications 2013
13. OAR 19 If there s no problem there s little else NO WOWMALEV 2d Firmware 39 0AB39 to do here unless reading the output Networ status Good of the dozens of self tests the hard Alarm Name Current Wors Threshold drive performs on itself is of interest to raw read error rat 200 T af avira you R Devi gt spin up time 10 Ifyou have been confronted witha HDD E MAGI Start stop couni 100 Error or the Status entry doesn t read ej M reallocated sector count UY Good then you can use the S M A R T Shut Down seek error rate 00 information to attempt to diagnose the power on hours problem The information presented spin retry count in the S M A R T report is practically LA LA identical to what you d see on a desktop PC while using Administrator Tools or a similar service 49 gt ek lt A D ok A e y Q n D e gt English PRO SERIES DAVEM 4 PA Menu asa EEN DD ME SMAR ex J MA Recording Search Networ Camera No Channel Baudrate S121010 Data Bit WAG Stop Bit Parity Flow Ctrl e 4 evyice System O Shut Down Default Important Don t use Motion Detection on channels with PTZ cameras attached The DVR can t tell the difference between something moving in front of the camera and the camera itself moving Veo es a PTZ Settings This is where you can configure the DVR to be able to operate PTZ devices PT
14. Shut Down Default Camera No Choose the camera channel you want to edit here The Camera No is the same thing as the number written on the rear panel next to the BNC socket used to connect the camera Camera Name Select a name for the camera you ve selected By default all channels are named as the Camera No field but this can be set to anything you d like up to 16 characters Display Camera Name When checked the name you ve selected for the camera channel will be displayed on screen as an overlay Record Date When checked the date as displayed will be recorded directly on to your videos This can be useful as it creates an inseperable record of exactly when the footage was captured OSD Display Position Gives you access to a screen where you can easily set the exact positions of any overlayed text such as the camera name and the date and time Simply select any item you want to move such as the Channel Name and or the Date and Time and click and drag it to the position youd like it to be To exit the OSD Display Position screen press the right click button A context menu will appear with two options Save and Exit To exit without saving simply choose Exit If you want to save your changes choose Save first Image Settings Gives you access to image adjustment tools allowing you to adjust the way the DVR interprets and displays video images See opposite for more information The Image Settings you choo
15. access Finishing the Setup Wizard When you choose Finish the DVR will update and save your settings It may reboot while doing so wo D A A Va D oar 5 If you don t want the Setup Wizard to be dispalyed upon startup in the future uncheck the Run Wizard at Startup checkbox 15 English PRO SERIES Basic Setup Installing MyDVR on PC Your DVR comes with powerful remote access and interface software called MyDVR You can setup and configure almost Welcome to the MYDVR Setup Wizard all aspects of the DVR from the MyDVR interface Daa It is recommended that you close all other applications before continuing The MyDVR software will allow you to Click Next to continue or Cancel to exit Setup e view images from your DVR in real time e playback recorded footage e copy footage to your local PC and e adjust settings and configure the DVR In fact the MyDVR software is so powerful you don t even need to connect a monitor to the DVR if there s a computer on ECTE the local network that you re running MyDVR on EA Where should MyDVR be installed For quick and easy configuration of the DVR s settings z recording quality and schedule we suggest using the Jo Setup wi instal myDvR into the folowing folder rem ot ei nt e rfa ce in MyD VR To continue click Next If you would like to select a different folder click Browse C Program Files x86 MyDVR
16. any camera for any purpose it is the buyer s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use either directly or indirectly a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation WARNING Modifications not approved by the party responsible for compliance could void user s authority to operate the equipment IMPORTANT SAFETY INSTRUCTIONS e Make sure product is fixed correctly and stable if fastened in place e Do not operate if wires and terminals are exposed Do not cover vents on the side or back of the DVR and allow adequate space for ventilation DEFAULT PASSWORD INFORMATION To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This will give you access to all areas of the DVR The password function is disabled by default However if you re asked for a password the default is 12345 To ensure your ongoing
17. are quite straight forward and operate in the same way as a standard media player Current Position A basic progress meter You can click to move the current position icon to quickly scan through video events Volume Control Alters the output volume of playback Cut amp Copy Used to mark a Start Point and End Point for incident backups Press Cut to mark an start point and press Cut again to mark an end point Press Copy to make a backup of everything in between For more detail of the Cut amp Copy commands see Specific Incident Backup on page 35 for more details Rewind Reverses the footage Play Plays footage at normal speed Pause Step Pauses playback but retains still images on screen Subsequent presses will move a single frame forward in the video This will usually be 1 30th NTSC or 1 25th PAL of a second Fast Forward Speeds up playback Slow Plays back footage at reduced speed Press multiple times to further reduce the speed 1 2 speed 1 4 speed 1 8th speed 1 16th speed and so on 36 16 0 0 207 16 24 33 Normal Event v E Recording Type Whether the video being played back was recorded under normal recording blue or based on motion or an alarm event red Hide Console Maximizes the area on screen for playing back your footage by hiding the on screen controls Exit Playback Leaves the playback interface and returns to the live viewing mode Remember Playback Limitati
18. can configure each independently not active The gt characters indicate that these are alarm outputs Hold For The amount of time you d like the DVR to maintain the Alarm Output status Please note depending on the configuration and intended purpose of your external alarm device it may or may not continue to be in an alarmed state once the DVR s signal has ceased gt ek lt A D ok A e Ce me e 47 gt ek lt A D ok A e y Q n D e gt English PRO SERIES Alarm Exception Menu H Video Loss ry SENSO ry Alarm Output ex asa Display MA Recording Search etwor A Alarm Exception Type Audio Warning Send Email Show Exception lice rigger Alarm Output Channel D System O Shut Down An Exception is any deviation from the DVR s normal behaviour phrased another way it s like saying the DVR s been working fine except for these events Exception Type What event type you d like the DVR to react to By configuring the Action for these events you can create any combination of audio alerts see below or auto emails to be sent for different event types HDD Full As the name suggests this event occurs when the DVR runs out of space on the hard drive to save new footage This event is redundant if you ve got overwrite enabled as the DVR will automatically delete old footage to ensure it can continue to
19. do not come with the feature enabled by default You may need to ask your Internet service provider to turn it on When UPnP is enabled on your DVR and your router the Ports that the DVR requires to be open for access to and from the Internet will automatically be opened and closed as necessary by your router saving you the trouble of manually forwarding these ports If UPnP is not enabled or your router does not support this feature you ll need to forward the ports the DVR uses from the router to the DVR since this is a technically challenging process we strongly recommend using UPnP if possible English PRO SERIES Network Advanced DDNS DDNS E DDNS Type Swanndvi Device Domain Name vour account name User Name vour email Password ontirm Password How do deal with a dynamic IP address One option is to contact your ISP and request a static IP address They ll usually charge a small fee for doing this It s worth noting that not all ISPs offer static IP addresses If your ISP does not offer static IP addresses then you can use a dynamic referencing service We provide one free of charge We recommend using SWANNDVR as your DNS service This is a free service for Swann DVR owners which we directly support To create an account with SWANNDVR go to http www swanndvr com and click the Registration button Follow the prompts to create your account vanndvr net Static and Dynamic IP Addresses In
20. for the camera to move and it actually moving Typically the delay will be less than one second however periods of up to thirty seconds are not uncommon on mobile wireless or slow Internet connections English PTZ Controls Arrows Moves the camera in the direction selected Speed How fast the camera will move The higher the number the faster the movement Note that the actual speed of movement will depend upon the capabilities of your particular PTZ device Zoom Increases or decreases the magnification of a vari focal lens Not all PTZ devices have vari focal lenses Focus Alters the focal point of a PTZ device with a vari focal lens Try adjusting this control if your images seem soft or blurry Not all cameras support this function Iris Alters how much light gets into the camera by opening and closing the iris of the camera Not all PTZ cameras have an adjustable iris Also called an aperture Not all cameras support this function Preset A Preset is a position that the camera is in which is saved to memory to be retrieved later Patrol Initates patrol mode also sometimes called cruise mode You ll need to define a series of Preset points for the camera to patrol between Exit Closes the PTZ controls PRO SERIES PTZ Context Menu Camera No Switch quickly between cameras Call Preset Returns the camera to a Preset point Call Patrol Initiates a patrol of your choice Preset Defi
21. having not just for DVRs 57 Do T D b go gt A D English PRO SERIES Technical Specifications Video Compression H 264 Video System NTSC PAL Operating System Linux Video BNC 16 ch inputs VGA 1 output HDMI 1 output Audio RCA 16 ch inputs RCA 1 ch outputs HDMI with integrated audio ARISE e 8 Alarm Inputs 2 Alarm Outputs VGA HDMI 1024 x 768 1280 x 720 1280 x 800 1280 x 1024 1400 x 1050 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 Refresh Rate 60Hz Aspect Ratio 16 9 NTSC 960H 960 x 480 PAL 960H 960 x 576 NTSC Up to 30fps channel PAL Up to 25fps channel Display Single 2x2 3x3 4x4 Soe CIG Up to 4Mbps Input Output Resolution Display Resolution Record Frame Rate Feature Record Modes Manual Motion Detection Schedule Sensor Interface 2 x SATA Fixed HDD 1 x eSATA Live 1 x eSATA Backup Capability SATA2 up to 2000GB 2TB per drive Playback Search Time amp Date Event Lists USB Interface USB 2 0 for Mouse and File Backup Upgrade PTZ Control Built in RS 485 support PELCO P amp PELCO D LAN Network Interface RJ45 10M 100M Network Protocol s Support TCP IP v4 static or DHCP addressing or PPPoE Networking Features DHCP DDNS PPPoE UPnP Full remote access via the MyDVR software HDD Network Function Live viewing via SwannView app for mobile devices Backup USB Flash Drive USB HDD eSATA HDD Recording Pack Time 15 30 45 60 m
22. it See Alarm Motion on page 42 for more information about setting up and configuring Motion Detection Alarm The DVR is armed to record if it detects an alarm event This is the setting you ll want to use if you ve connected external sensors to the DVR s alarm block Motion Alarm M A Will trigger the DVR to record on either an alarm event or motion being detected None As the name suggests the DVR will not record anything English PRO SERIES Search Playback Menu 4 TO initiate playback asa Display ME Playback Le Backup ME Event og sear e Select the channels you d like to playback The DVR can playback mB Recording all 16 channels simultaneously Search Channel O 8 however displaying so many video Status Se feeds simultaneously may cause a Network 3 Wil 12 13 14 13 18 reduction in playback framerate from A Alain realtime to near realtime From the Video Type menu select the type s of video you d like to playback The options are Manual Schedule Motion and All LA 4 Jeary a val le y Ta Hey PE System shu Down Start Time End Time 2012 Set your Start Date Time and your k A End Date Time If you want to see a graphical representation of when recordings were made and what recording mode triggered them choose Details Select Search Choose which event s you want to play back and up to four cameras you d like to view the video s from To initiate
23. much the same way as your home network can use static or dynamic IP addresses many Internet providers don t issue or charge more for a static IP address for users The easiest way to find out is to contact your Internet service provider Alternately you can access the www whatismyip com service make a note of your IP then reboot your router gateway This should refresh your Internet connection If your IP address changes you have a dynamic IP address If it stays the same you may have a static IP contact your ISP to confirm Server Choose the server that you re using The options are DYNDNS and our own DDNS server SWANNDVR Device Domain Name Enter the host name that you set up in your DDNS service This is the address you use to access your network For example yourhostname swanndvr net Username and Password Enter the username and password you setup with your DDNS server These do not have to match your username password combination in either your DVR or router for the sake of security we suggest making them different For SwannDVR users Your username is the email address you used to register the account The password is whatever you selected when you registered Network Advanced NTP NTP Servet NIP Port Particularly important if you ve enabled NTP set this to the time zone where you happen to be For example people in eastern Australia Canberra Sydney and Melbourne choose GMT 10 00 whils
24. nothing seems to be happening This suggests that there might be something amiss with your Motion Detection settings or with the configuration of your sensors if used The most likely explanation is that there is something in view of your cameras which is moving or causes the illusion of movement Have a look at Alarm Motion Detection Configuration on page 43 for some more information e The DVR keeps reporting errors such as Video Loss HDD Error or similar There seems to be a hardware or configuration fault with the DVR These are most often caused by a faulty or simply poorly connected connection or cable Check the integrity of your cables and connections English PRO SERIES Addendum Third Party Hardware Due to it s nature as a networked device the DVR is often required to operate with third party hardware We do everything we can to ensure the DVR is compatible with as many third party devices as possible there will always be some that require a little extra configuration Routers I m using a router which doesn t support DHCP addressing or Some devices on my network require STATIC addressing You ll need to set the address of the DVR manually You ll need to e Find Your Networks IP Address Range e Create a Unique IP Address e Assign the IP address information to the DVR Finding your Network s IP Address Range First you ll need to know the IP address Subnet Mask and DNS Server
25. playback select Play 9 110111112113114115110 3 24 25 26 2 7 28 29 3 0 31 Performance and Playback When playing back multiple channels at once you may notice that they re not quite in sync and in extreme cases may be displayed in near real time instead of real time A O6 amp PL LILI LL LL LL LL CLIS ll LL LL 1 CLIS LL LL LL LILI LL LL LL LL LILI LL LL LL LL eee eee A Cee ee LILI ES eee The DVR only has so much processing power and we ve configured it so that it has more resources dedicated to Normal E Alarm EE None recording than to playback While you re playing back footage the DVR continues to monitor and record normally Recording from up to sixteen channels simultaneously Recordings for the selected day are shown per channel by time is so resource intensive that playback performance may be sacrified to ensure ongoing reliable recording The Video Search Details screen Each recording is color coded to match the recording mode the DVR was using at the time When we say near real time this doesn t mean things will be in slow motion Rather the action will unfold at normal speed but be represented by half the number of frames per second 12 5fps PAL or 15fps NTSC This kind of slowdown is rare and is typically unnoticable 33 English PRO SERIES Search Backup To backup footage Connect a USB flash drive or a USB or eSATA hard drive HDD to the USB eS
26. record HDD Error Occurs when the DVR has trouble accessing its hard drives or when it cannot detect one at all This error could be generated by either an internal hard drive or an external one connected to the eSATA port Net Disconnected Will occur if the DVR has problems connecting to the Internet This may indicate a problem with the DVR s configuration a fault with your network or a problem with your Internet Service Provider ISP IP Conflict This event will occur if the DVR detects another device on the same network with a conflicting IP address It s a little like two houses with the same number being on the same street one house might get the others mail or get woken up at all hours of the night being asked if someone named Big Bob lives there Basically it indicates that two devices are trying to use the same IP address This shouldn t occur if you re using DHCP addressing unless one or more devices is set to use a STATIC IP the static addressing method overrides the automatic assignment process 48 HDD Full Default Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs Trigger Alarm Output Instructs the DVR to output an alarm signal from one or both alarm output terminals The alarm output mu
27. router it should just work If your router doesn t support DHCP Then you ll need to manually assign the address of the DVR If you ve already setup your network we assume you know what you re doing See Addendum Third Party Hardware on page 57 for more information If your router supports DHCP but not UPnP For local access i e a PC connected to the same network just set the Network Access to DHCP For remote access i e a device connected via the Internet you ll need to manually forward ports on your router See Addendum Third Party Hardware on page 57 for more information If you don t know how to manually address devices and don t have access to someone who does you may want to consider upgrading your router we think that DHCP and UPnP are neat features that are well worth having There s heaps more information on IP Addresses DHCP UPnP and all manner of remote access information later in this booklet In addition to Addendum Third Party Hardware on page 57 have a look at Network General on page 37 and have a word with whoever set up your network they might be able to help you 12 English PRO SERIES Basic Setup DDNS amp Email DDNS DDNS confiquration A Dynamic DNS is a service which will let you assign an address to your DVR so you can access it via the Internet DDNS DDNS Type There s more information about DDNS how to configure it and what it means Device Domain Nam
28. see a file browser showing the contents of the storage device f e Click Export to save your settings e Exporting your settings will overwrite any previous settings you ve saved to that flash drive If you want to do sequential configuration exports you ll need multiple USB drives or rename the file using a PC advanced users only Ta MI D GS a cw DS a a gt T 11 ef b l UV ms Oy el En En Configuration Import Operates in the same way as the Export function but is used to load a previously saved configuration file f gt C2 En En al l i NO M Locate the file you want on your flash drive it will be called config time date tgz Loading the file will cause the DVR to automatically reboot 55 gt ek lt A D ok A e Ce e AJ ah go y go gt A D English PRO SERIES Troubleshooting Q The images from my cameras are black amp white flickering and or totally blank What s up A Most likely your Video Standard isn t set correctly for your region Check out the section on PAL NTSC System General on page 52 for more information As a rule of thumb set your video standard to NTSC if you re in the USA or Canada or PAL if you re in Europe the UK or Australia If this is happening to only some of your cameras then there may be a problem with the compatibility of
29. that fixes the problem You can also try disconnecting one drive at a time to see if that one is the culprit Note that drives connected via eSATA can also cause the DVR s operating system to hang during startup Q How do eliminate false triggers on my motion detection A There s no guaranteed way to eliminate false triggers but in the majority of cases you can fine tune the DVR s motion detection settings to reduce the number of false triggers you re likely to get See Alarm Motion on page 42 for more detailed information about setting motion detection 1 Mask any redundant movement This includes obvious things like trees blowing in the wind roads with cars passing and so forth Some less obvious things which might cause false triggers include the flickering of screens monitors or fluorescent lights reflections of movement in windows 56 mirrors and so on lights which are often turned on or off shadows passing and so on We can t possibly imagine what you re going to find in your unique circumstances so we encourage you to experiment 2 Fine tune your sensitivity There s no substitute for getting a volunteer to play the part of intruder and experimenting Some cameras are just more touchy than others some lighting conditions are harder to get the settings right for As a rule CCD cameras require a lower value than CMOS cameras and that motion detection is going to be more s
30. ve changed it e Enter your Username and Password e Choose Login Note Multiple Monitors The MyDVR software does not support hardware acceleration when using multiple monitors On some systems this can cause significantly reduced performance If you experience slow playback or the video is not being displayed at all disable all monitors but your primary one Selecting WAN mode even over a local network can also improve performance Default Password Information To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This will give you access to all areas of the DVR The password function is disabled by default However if you re asked for a password the default is 12345 To ensure your ongoing privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess If you do manage to lock yourself out of the DVR you ll need to contact us at the Swann Technical Support Telephone Helpdesk the number is on the back cover wo O A M Va M r 5 English PRO SERIES MyDVR Interface review Playback Setup COG ZO LAt19173 TH Channel List Sa S009 2012 17 19 26 THe 20 03 2012 17 19 36 THU Playback and Backup Links Previ
31. you do about it Setting only part of the camera s view to be motion sensitive might be the answer This is useful in a number of circumstances such as monitoring one particular door at the end of a busy hallway or a backyard with a tree that keeps blowing in the wind Action Here you can define what will happen when the camera you ve selected detects motion Note If you ve used the Copy To feature to copy from one camera to another remember that you ll still need to set the Action for each channel independently that information isn t copied English PRO SERIES Alarm Motion Detection Configuration To set the MOTION DETECTION AREA ad BE rm ob ta a ie nn In the MOTION DETECTION menu use the mouse or the arrow buttons to highlight the SETUP button for the channel you wish to setup the MOTION DETECTION AREA for and confirm by pressing select or left clicking e You will see a grid of red boxes The outlined boxes mark the area that is sensitive to motion The area without the red outlines is not sensitive to motion e Use the mouse to move the cursor around the screen e By pressing select or left clicking an area in the grid you can toggle motion detection ON or OFF in that location e Areas marked by red boxes will be sensitive to motion those not marked will not be e Click and drag to select the area you want to select or de select In the sample image above a p
32. 0 480 NTSC 576 PAL 576 PAL 960H Widescreen Video Aspect ratio of 16 9 10 480 NTSC 960H is the term used for a composite video signal which offers additional horizontal lines of resolution The additional horizontal space creates a significantly larger and sharper image and also allows for higher dynamic range If you connect traditional CCTV cameras to the DVR then the DVR will automatically upscale the image to make use of all the available screen This will allow for higher quality videos than would otherwise be vailable particularly for 7OOTVL cameras but will warp the image to appear a little wider than it should be If you do wind up with a recording at the wrong aspect ratio this isn t a disaster You ll still be able to clearly see details and identify individuals up to the limits imposed by the camera itself The correct aspect ratio can easily be applied using a media player such as VLC Just backup your footage as an AVI play it back on a PC and select the appropriate aspect ratio 16 9 for 960H cameras and 4 3 for standard CCTV To correct the playback aspect ratio Use VLC Media Player It s free to download and use visit www videolan org VLC e Follow the backup instructions in Search Backup on page 34 to output an AVI file of the incident you want e Open that AVI in VLC Media Player e Press the A key on your computer s keyboard until the video appears at the correc
33. ATA1 Port on rear of the DVR Choose the camera s you want to backup footage from From the Video Type menu select the type s of video you want to backup Set your Start Time and End Time Select Backup Note The eSATA2 Port is used for live recording only and the USB eSATA1 Port is used for backup only If you ve got a drive connected via the eSATA2 Port on the rear port of the DVR you won t be able to backup footage to this drive You can however back up footage from this drive to a device connected to the USB eSATA Port The Backup File List Will show you a list of all the video events between the start and end times you ve selected All the ticked files will be part of the backup Refresh Looks for devices to which footage can be backed up to This will include USB flash drives or hard drives connected to the front USB port or external hard drives connected via the rear eSATA port AVI Format File When checked the DVR will transcode the footage into a file format that can be played back on a computer About transcoding to AVI Don t be put off by the complex word transcoding is just a shortening of translating code Transcoding while a straight forward process is very processor intensive You may notice significant slow down or apparent non responsiveness on your DVR while the transcoding takes place While the backup process is executed the DVR will display a pair of progress meters The
34. Browse How to install MyDVR e Insert the included CD into your computer At least 6 5 MB of free disk space is required e Locate the file called MyDVR exe and run this file e You may be asked by UAC User Account Control to allow MyDVR to make changes to your system Select Allow or ETAT H Select Additional Tasks Contin ue Which EE should be performed e You ll see an installation wizard Simply follow the prompts SE the Mie racks yess ON Wes Sahip io portes vibes ets MONA then dick Next to install the software i Additional icons v Create a desktop icon Create a Quick Launch icon e Once the MyDVR software has been installed it should automatically detect your DVR on your network wo O 2 a Va D er 5 Minimum PC Requirements 2 0GHz or faster CPU Dual core recommended 1GB or more RAM 2GB recommended 10 100Mbps Network 1000Mbps recommended gg are nte rnet con nectio n 5 12kbps recommen ded Click Install to continue with the installation or click Back if you want to review or change any settings 1024x768 resolution 1280x720 recommended a C Program Files x86 MyDVR Start Menu folder MyDVR Additional tasks Supported Operating Systems gyros mue tie ae Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 NOTE Windows XP Windows Vista and Windows 7 D ri are registered trademarks of Microsoft Corporation Completi
35. Click the icon to access the Event Log where you ll get more information about exactly what has gone wrong To open the Menu Bar e Right click with the mouse on the live viewing screen or e Press the MENU button on the DVR je SOC aw 1 23 4 5 6 7 8 9 10 11 12 13 14 15 1 Menu Opens the main menu 8 Start Stop Tour Starts or stops auto channel switching 2 Single Camera View Shows images from one camera in 9 PTZ Control Opens the PTZ control window full screen 10 Digital Zoom Increases the size of things in view at the 3 Four Camera 2 x 2 View Divides the screen into four cost of visual quality viewing windows each showing images from one camera wo D A M Va D r 5 11 PIP Picture in picture Allows you to view two channels 4 Eight Camera View Divides the screen into 8 sections at once with one full screen and the other as a small overlay MORE KOE E E NES OUR E 12 Manual Record Initiates manual recording 5 Nince Camera View 3 x 3 Divides the screen into nine segments which will display eight channels at once 13 Playback Opens the Search Playback page 33 menu 6 An 4 K 2 ENG eee Gl LOIS Weg iments cach 14 Audio On Off Enables or disables the audio function of displaying images from one channel the DVR 7 Next Camera s Cycles the cameras displayed in viewing mode 15 Run Startup Wizard Runs the initial startup wizard Default Password Informatio
36. English PRO SERIES Alarm Motion Detection Action Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs The Email Settings button will take you to the same email configuration screen accessible from the Network menu see Network Advanced Email Settings on page 41 for details Trigger Alarm Output Instructs the DVR to output an alarm signal from one or both alarm output terminals The alarm output must be correctly connected and configured Trigger Camera You can define one camera s motion detection to trigger recording on one or more other cameras This can be useful in a number of situations For example e Ifyou have two cameras overlooking a yard one with a wide view from well overhead and one with a much narrower view of a corner or path You may find that using the camera with the narrow view for motion detection gives fewer false triggers and doesn t miss an event as often as the really wide view might so triggering the wide view to record as well ensures you know where the subject went after they left the narrow view e One camera might face a public area while another camera looks down a private corridor which exits into the public area Having the camera in the private area trigger the one in the public area
37. IP Finer Server Port HTTP Port Enable SSL t TLA SMTP Sewer GONS Sun DONS Server Type Sener Domain Hame Liat Naig Passing Caron Passions Network General see page 37 for more Be careful adjusting settings here if the DVR can t access the network anymore you won t be able to configure it remotely Network Access How your network is addressed either DHCP or STATIC IP addressing Subnet Mask A required additional piece of IP addressing information Gateway The way out of your network to the Internet Auto DNS Static DNS Whether the DVR will automatically select a DNS server or use one you assign Preferred Alternate DNS The DVR has two DNS servers essentially a primary and a backup MAC Address The Media Access Control address For some advanced networking it can help to know this value Network Advanced Config see page 38 DDNS Setup Opens the DDNS setup window below NTP Setup Opens the Network Time Protocol setup window see below Email Setting Opens the Email Setup window see below Server Port One of the two ports the DVR needs to communicate over your network Ensure nothing else uses this port The default value is 9000 This is the port number you ll use when logging in over the Internet from the MyDVR software or remote access from a mobile device HTTP Port The second of two ports the DVR needs to communicate over your network Ensure nothing el
38. R2032 button cell To access remove and or replace the battery Ensure the DVR is turned OFF NEVER open the DVR s case while power is connected Remove the five screws holding the cover on the DVR If replacing the battery ensure that it is an exact match for size type and capacity Be sure to safely dispose of the battery The process for battery disposal recycling varies from location to location please check with the relevant local authority for method Battery Safety Instructions Do NOT attempt to open puncture disassemble or modify the battery in any way Do NOT subject it to sudden shock or heat Do NOT dispose of battery in fire Plasma Burns Preventing Burn In on Plasma and CRT Screens Many larger televisions and monitors feature plasma screen technology While plasma offers large images at high contrast and resolution it can be susceptible to image burn in Burn in occurs when a static image is displayed for so long that the screen remains discolored when the image is no longer shown CCTV systems are one of the leading causes of image burn in as typically static images are displayed almost constantly while the system is on We recommend LCD or LED screens be used with the DVR as these types are typically resilient However all screen technology suffers from some level of burn in or burn out depending on its type so always exercise common sense and caution Some other ways to limit burn in include e Using the auto s
39. TP Network Advanced IP Filter Network Network Status Network Advanced Email Settings Alarm Motion Alarm Motion Detection Configuration Alarm Motion Detection Notes Alarm Motion Detection Action Alarm Video Loss Alarm Sensor Alarm Alarm Output Alarm Exception Device HDD Device S M A R T Device PTZ System General System User System System Information System Device State System Maintenance Adyanced Configuration 26 27 28 29 30 31 32 33 34 35 35 36 37 38 39 39 40 40 41 42 43 44 45 45 46 47 48 49 49 50 52 53 54 54 55 r Lom o ol A eh e Q S A English PRO SERIES Introduction Getting the DVR Setup Congratuations on your purchase of this Swann DVR You ve made a fine choice for keeping a watchful eye over your home or business Let s take a moment to talk about some of the features this DVR offers and how to get the most out of them Oh my this is a big manual How long will this take Yes but you won t have to read all of it you should be up and running by page 25 It can take a few hours to connect everything and run through the setup procedure The latter half of this manual is for advanced users only the DVR is seriously configurable the out of the box settings do a great job in 90 of situations but some users will want to get into the nitty gritty detail so that informati
40. VR via the Internet you ll probably need to configure a DDNS account See Network Advanced DDNS on page 39 for details on setting up and configuring the DDNS NTP Network Time Protocol lf you ve got the DVR connected to the Internet you can have it automatically sync time with an online server Email Settings Where you can configure the DVR to work with an email account of your choice This must be correctly configured for the DVR s auto email feature to work IP Filter An advanced feature which allows you to exercise precise control over what devices IP address es are allowed to communicate with the DVR and which are not Recommended for advanced users only Server Port This is the port that the DVR will use to send information through The most important things are You ll need to enable UPnP on your router so your router can selectively open these ports allowing the DVR to communicate via the Internet If your router doesn t support UPnP you have two options You can either get a new router which we d actually recommend UPnP is such a good feature or you can manually forward ports from the router to the DVR Port forwarding is a technical and involved process recommended only for the technically inclined e Nothing else uses this port The default port number is 9000 which is not used by many other devices programs However particularly if you have another DVR or DVR like device something might be using th
41. Z stands for Pan Tilt amp Zoom The DVR is compatible with many but not all PTZ devices available For the best results we suggest using a Swann PTZ camera as we know what they re compatible with and we ll be able to offer support for both devices at once should you need it Camera No The camera you d like to associate a PTZ device with Baudrate Check the PTZ device s documentation to learn this value Most Swann PTZ units operate at 2400 or 9600bps Data Bit Stop Bit amp Parity Options that subtly change the way the DVR talks to the device This is important to get right check your PTZ device s documentation to learn the correct settings PTZ Protocol A protocol is like a language that the DVR uses to talk to the PTZ device Ensure that this setting matches the requirement of your device Address 0 255 The command address of the PTZ device you want to associate with this channel 50 Accessing the PTZ Controls The PTZ controls can be accessed from the Live Viewing screen by choosing the PTZ icon on the menu bar Note for Remote Access and Mobile Device users The PTZ functions of the DVR and compatible cameras can be controlled remotely via the MyDVR software as well as by the SwannView mobile viewing app Please note due to the latency a fancy word for delay caused by streaming so much data over an Internet connection there will be amomentary pause between selecting a direction
42. a PRO SERIES English 16 Channel 960H H 264 DVR 5 r o ol A English PRO SERIES Before You Begin FCC Verification NOTE This equipment has been tested and found to comply with the limits for Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help These devices comply with part 15 of the FCC Rules Operation is subject to the following two conditions e These devices may not cause harmful interference and e These devices must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE All jurisdictions have specific laws and regulations relating to the use of cameras Before using
43. age just with less detail Check your television s documentation to learn this value If your television can t display 1080p then use 720p instead The Camera Output menu is where you can control how the DVR is going to deliver an image to your television screen or monitor You ll be able to adjust items such as e screen resolution and position on your monitor e the audio output e the appearance of the menus e the auto sequence dwell time and e the sensitivity of the USB mouse Transparency You can set the DVR s menus to be partially transparent see though in case you need to keep an eye on things while adjusting settings or it makes you feel like you re living in the future because it s so tech we don t judge The best way to set this is to simply experiment over time and see what works for you Mouse Sensitivity How sensitive the mouse will be On lowest large and dramatic arm movements are required to move the mouse but a few inches onscreen At the other end of the spectrum a tiny bump or knock can send the cursor from one side of the screen to the other Try somewhere around the lower end for starters and then increase it little by little if it s moving too slowly Dwell Time How long channels will be displayed when using auto sequence mode Audio Whether the DVR will output an audio signal When checked the DVR will output audio to a compatible device via the HDMI see note below o
44. al distortion and dropped frames caused by wireless transmission of video data give numerous false triggers False Triggers Setting the motion detection at high sensitivity levels 4 or lower increases the frequency of false alarms On the other hand low sensitivity levels 20 or higher increase the risk that a significant motion event such as an intruder will not trigger the motion detection to record Check the Motion Detection settings both during the day and at night In low light conditions or when your cameras are using infrared night vision the DVR may be more or less sensitive to motion depending on your unique circumstances The difference might be very dramatic Image Sensors CMOS and CCD There are two kinds of CCTV cameras out there CMOS and CCD Neither technology is inherrently better but they re quite different and you may need to adjust your motion detection sensitivity to suit the kind of cameras you have CCD A Charged Coupled Device outputs a clear stable image It s the best kind of sensor to use with motion detection and typically requires lower settings that is lower number more sensitive CMOS A Complementary Metal Oxide Semiconductor is a different kind of image sensor producing bold vibrant images It tends to have more noise than CCD and typically requires a higher setting that is a higher number which is ess sensitive Weather The weather conditions are going to affect yo
45. ange this setting unless advised to do so by Swann Technical Support You may not be able to see the DVR s output on your screen anymore Time Zone Particularly important if you ve enabled NTP set this to the time zone where you happen to be For example people in eastern Australia Canberra Sydney and Melbourne choose GMT 10 00 whilst the Eastern Time zone in the USA and Canada is GMT 05 00 GMT stands for Greenwich Mean Time it s the baseline that keeps all the different time zones in sync Menu Date Format The format of the date eg DD MM YYYY or MM DD YYYY and so on System Time This can be edited manually or set to update automatically by using NTP see Network Advanced NTP on page 39 DST Setting As the standards for daylight savings differ from country to country and often state to state you might need to manually tell the DVR exactly when it commences and ends in your locality First turn DST on We suggest setting the Daylight Saving Time Mode to Date and manually entering the dates and times that daylight savings time applies to and from in your locality 52 a a eneral ry Use Lei System Information ry Maintenance GM T 10 00 Melbou The System General menu contains many of the settings you ll need to configure to get the most out of your DVR system Most importantly e The time and date can be set here e You can select the language you want for the menus GUI e The config
46. any benefit of motion detection will be lost If the motion detection sensitivity is not sensitive enough then the DVR will not record when it should and may not record anything at all We think that motion detection is the best way to get your DVR to operate almost autonomously for long periods of time typically weeks to months without you having to worry about losing old footage However it can be important that it s configured correctly Here you ll be able to set the motion detection features of the DVR for each channel We suggest that motion detection is under most circumstances the most practical recording method for the DVR to employ How it Works Once motion detection has been enabled for a channel it will register to the DVR as a Motion Event Thus you can use the Motion recording mode in the schedule to trigger the DVR to record when motion detection triggers an alarm signal Enable Whether or not motion detection is enabled on a specific channel Each channel can be configured independently of one another Motion Detection Click the applicable Set button to setup the motion detection area for that channel See Alarm Motion Detection Configuration on page 43 for details on how to do this and what it means Say for example you are trying to monitor your front yard whilst in the background there is a busy street and the cars driving past continually set off the motion detection What can
47. asa GEN code f Schedule will record footage such as mm Recording e whether the DVR will record a short a re video before events take place Search ARLEN les howlong after events take place the etwor 3 rt DVR will continue to record for OS eCOr IT Alarm Ba cb uration EO min e how the DVR will store and divide long recordings into packs and b JY C V e whether the DVR will record over TB System old footage to make room for new en Shut Down events Default Overwrite When enabled the DVR will record over the files already stored on the hard drive The DVR will always record over the oldest files on your hard drive first Using the overwrite option is advisable as the DVR will always be able to record events as they happen However it does mean that you ll need to get important events off the HDD before they re overwritten Pre Record While Pre Record is enabled the DVR will record a few seconds before an event occurs It s a little like making the DVR psychic but not really it s actually just caching a few seconds of video which it adds to event recordings as they occur If you re using Motion Detection recommended and or Alarm based recording as your primary recording method s then it s a really good idea to use Pre Record sometimes if an event is fast enough it might have left view before the DVR can trigger a recording With Pre Record there s almos
48. assuming that it s not already initialized If the Mount column reads No then choose Init to initialize the drive Hard disk management E Label apacity Format Mount Label A quick way of differentiating A 1855 GR y between hard drives For the first setup E 023 GB there will usually only be one hard drive you can always add and initialize another hard drive later either internal or connected via eSATA ye Lag Ve ye Ve Ve A Capacity The total amount of space on the hard drive This will typically be Slightly less than the rated capacity of the hard drive as a fraction of the space is required by the file allocation table FAT Previous Format Whether the hard drive has been formatted to operate with the DVR When the hard drive is formatted appropriately this will simply read yes If it says anything else such as an ominous no then select the disk and choose Format Mount Whether the drive has been initialized and is detected by the DVR If the drive isn t mounted then it needs to be initialized see above Free Space The amount of available space on the hard drive Network Access We re not going to pretend this isn t the most complex aspect of configuring the DVR but if your router supports DHCP and UPnP then there s nothing to do here Recommended Don t change anything Ensure that the Network Access is set to DHCP and that UPnP is enabled on your
49. away somewhere inconvenient you can set the DVR up to reboot itself eyii a lefault Settings ROR Contiquration Li Enable auto reboot Will Shut Dow automatically shut the DVR down and restart it at a certain time of the day or week Firmware Upgrade ___Export import Auto reboot at Choose when you d Defaut X Avoly like the DVR to reboot Typically lt this will be a time when it s unlikely there ll be any activity for the DVR to record Firmware Upgrade Upgrade Instructs the DVR to update its firmware You ll only need to use this option if instructed to do so by Swann Technical Support Remember to Export your configuration first so you don t have to re set everything Default Settings Restore Loads the factory default settings This must be done after a firmware upgrade to ensure proper operation of the DVR You can retain your settings recording schedule and so on by using the Import Export Configuration function before upgrading the firmware Configuration Export Creates a file containing all the settings you ve customized including your recording preferences schedule user list and so on To export your settings e Insert a USB flash drive into the USB port on the front of the DVR Ensure it has enough free space a few MB is sufficient the file is less than 50KB and that it is not write protected e Choose Configuration Import Export e You ll
50. cover any incidental accidental or consequential damages arising from the use of or the inability to use this product Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By law some countries do not allow limitations on certain exclusions in this warranty Where applicable by local laws regulations and legal rights will take precedence For Australia Our goods come with guarantees which cannot be excluded under Australian Consumer Do T D b go gt A D Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure 59 Helpdesk Technical Support Details Swann Technical Support AI Telephone Helpdesk USA toll free AUSTRALIA toll free 1 800 627 2799 1300 138 324 Su 2pm 10pm US PT M 9am 5pm AUS ET M Th 6am 10pm US PT Tu F 1am 5pm AUS ET F 6am 2pm US PT Sa 1am 9am AUS ET USA
51. cted The DVR has many formats available in four different aspect ratios Standard 4 3 1024 x 768 Standard 5 4 1280 x 1024 or 1400 x 1050 Widescreen 16 10 1280 x 800 1440 x 900 or 1680 x 1050 Widescreen 16 9 1280 x 720 720p 1600 x 900 or 1920 x 1080 1080p Note 1280 x 1024 and 1400 x 1050 are considered standard aspect ratios and are best displayed on monitors with anamorphic pixels Anamorphic is a fancy term for not quite square Most televisions are 16 9 widescreen Computer monitors are still commonly produced in multiple aspect ratios with 4 3 16 9 and16 10 being the most popular aspects Standard Monitor via VGA Use one of the 4 3 formats to correctly align the DVR s output on your screen Using a widescreen format will stretch the image vertically Widescreen Monitor via VGA If possible use the widescreen 16 9 or 16 10 format If your monitor can t display those resolutions you might need to enable letter boxing on your monitor and use a 4 3 format PC Monitor via HMDI Choose a format appropriate for your monitor If it s a widescreen use a widescreen format Set to the highest option that is equal to or less than the screen s maximum resolution Widescreen Plasma LCD HDTV via HDMI The resolution should be set to the maximum your television can process not display Typically this will be 1080p as even screens which don t have that many pixels can still display the im
52. customize the level of access each individual user has Simply choose the Permission button on either the Add User or Modify to set the specific access for the user you want The Permission menu has two tabs Configuration and Operation Configuration The configuration page specifies which menu s the user can access There is no hierarchy and any combination of menus can be selected although some combinations would make little sense in practice Operation You can select which channels the user has access to and what they can do with them For example you could set a user to have permission to view all channels in live viewing mode but only playback channels 2 and 4 Press the Set button next to each type of access to select specific channels that the user can access Also this page contains permissions for HDD Management and Shutdown These are surprisingly powerful levels of access between them a user can remove all footage from a DVR s hard drive and turn the DVR off Be careful assigning these permissions 53 gt ek lt A D ok A e y Q e English PRO SERIES 54 System System Information Menu asa Display ry General Lei Use TY System Information Ma Maintenance MB Recording Device Name DVR Se I h Model DVR 16 4000 etworl Serial No 281474976710655 A Alarm Build No build 0921 BA 1 9 Sf Device Hw No amp NMBO1 rod vstem je version 001 F
53. d Configuration include requirements here e You re interested in what other options and i i See Al gtheR g Schedul capabilities the DVR has Excellent the answer is a lot tering the Recording Schedule The recording schedule is one of the most important things to get right when configuring the DVR More information about the schedule can be found at e Everything works except just that one thing that isn t right but you don t know where the option is Darn We ll try and get you fixed up by the end of this page e R 1 h 1 2 There are some sections of Advanced Configuration that we ecording Schedule on page 3 think are of benefit for most DVR owners to know about in eA the Alarm settings and the Email Configuration of Configuring the Auto Email Functions e If you want the DVR to notify you via email when it detects a motion event then you ll need to configure By Default e Network Advanced Email Settings on page 41 e The DVR has motion recording enabled on every channel Alarm Motion Detection Action on page 45 configured to operate at an average level of sensitivity e Alarm Motion Detection Notes on page 44 e To bea little more likely to record an border line motion event than not we think it s better to get a false trigger than miss an event Altering the Motion Detection Settings If you want to change the way the DVR handles motion then you ll need to
54. e a 1080p signal to the resolution of the screen For the best possible image use a television monitor which can display 1920 x 1080 or higher 6 USB eSATA1 Port To connect an external hard drive or a flash drive to which you can backup footage Accepts both USB and eSATA devices such as e USB flash drives e USB hard drives e eSATA hard drives For the best results use devices which support USB 2 0 or higher speeds 7 Network Port Where you can connect the DVR to a network typically directly into the router or network switch 8 DC 12V Power Input Where you connect the included DC 12V power adapter Use only the supplied power adapter with the DVR and use the power adapter only with the DVR 9 Audio Output A standard line level audio output 10 eSATA 2 Port For connecting an eSATA hard drive to use as a primary recording disk A hard drive connected in this way will be used to store raw footage in the same way as the DVR s internal hard drive s 11 Alarm amp Sensor 1 0 Block For connecting external alarm sensors and or alarm output devices such as sirens or lighting to the DVR 12 Power Switch Master ON OFF switch English PRO SERIES Front Panel of the DVR Swann 1 USB 2 0 Port For connecting USB external storage to the DVR for backup or for applying new firmware 2 Play Pause Opens the playback interface from the live viewing mode Pauses playback or resumes playback from paused
55. e swanndvr net for you when remotely accessing the User Name DVR later in this manual Have a look at Paccword Network Advanced DDNS on page 39 for more DDNS Type The DDNS server you re using We recommend SwannDVR you can sign up for your free account at www swanndvr net Contirm Password Device Domain Name The domain name you chose when signing up for your DDNS account User Name The username you selected when you signed up for your DDNS account If you re using SwannDVR and followed the suggested username guidelines this will be your email address Password Enter the password you used when you signed up for your DDNS account Confirm Password Re enter the password to confirm Test To check if the DDNS is working click the Test button After a short delay a message will be displayed on screen informing you whether the update was successful or not If the test is unsuccessful a message will appear onscreen informing you that the Update was Unsuccessful This could mean there s a problem with your network setup or there s a problem with the DDNS Account Name and Password your re using Before DDNS will work you ll need to register an account with the DDNS provider of your choice We recommend SwannDVR as this is a free service which we support directly Boot up your computer and sign up at www swanndvr com Email If you want the DVR to send email alerts as alarm events are detected then you ll ne
56. e when the alarm input is active or not Action Select what you d like the DVR to do in the event of thie selected alarm input being triggered English PRO SERIES Device PTZ see page 50 PTZ Channel orne ae Daverate Channel The channel you d like to configure a PTZ camera for eto tts Sop en Settings See page 50 for more information about the PTZ Asvanced Cony KA settings you ll find here ian You ll probably need the documentation that came with your PTZ camera to figure out how to fill out this configuration page System General see page 52 System Standard Changes between PAL or NTSC standards NTSC operates at 30 frames per second and has an effective resolution of 720 x 480 It s used in countries with 60Hz power such as the United States Canada Japan and so on General Wided Standard PAL operates at 25 frames per second and has a effective Data Format Gece D resolution of 720 x 576 It s used in countries with 50Hz power such as most of Europe the United Kingdom and Australia If this is not set correctly images on your DVR may be black and white flickering or simply not there at all If you change the System Standard it automatically forces a reboot of the DVR This will happen the instant you click OK wo D A a Va D r 5 Date Format How you d like the date displayed Device ID A code differentiating this DVR from other DVRs or DVR like devic
57. ecific user they re intended for are easily memorable and hard to guess Password A password can be any combination of numbers 0 though 9 between one and eight characters long Confirm Password Must exactly match the password for the definintion of a new user to be successful Level There are two default levels of access to the DVR Guests and Operators Guest By default a Guest user has access to the live images on the DVR and can search through recorded events They cannot change any settings or configure the DVR in any way Operator The default permissions of an Operator allow them to access and configure all aspects of the DVR rri ib T a 7 i fi if it t The System User menu is where you can define and configure the different levels of access various users have to the DVR MZ General ei User E System Intormation BZ Maintenance We suggest that at minimum the admin account be password protected as it has access to all aspects of the DVR s operation To add additional users choose Add To remove a user choose Delete To customize a user s level of access choose Modify You cannot modify the access level of the default admin account they can do everything This is to prevent an unfortunate incident where for example no user has the permissions required to change another user s permissions which could lead to the DVR being in at least some senses inoperable You can easily
58. ed to configure an outgoing email server for the DVR to use and choose an email address for it to send to We recommend creating an account with Gmail www gmail com specifically for the DVR These instructions assume you re using a GMail account If you re using a different email see Network Advanced Email Settings on page 41 for details Enable SSL or TLS Enable SMTP Server Choose smtp gmail com SMTP Port 465 this value will self populate Email configuration Enable SSL or TLS SMTP Server smtp q malcom gt SMTP Port 465 Sender Address your_email gmail com Sender Password The password you chose for the GMail account y sender Address Recepient Address 1 2 3 Choose up to three email addresses for the DVR to send mail to Recipient Address 1 your address com sendi Wore KKK KKK KKK endel assword Recipient Address 2 Attach Picture When selected the DVR will attach a still image to better illustrate Recipient Address 3 what has caused the alarm alert state Attach Picture Interval The minimum amount of time Interval 5 min that must elapse after the DVR sends an email alert before it can be triggered Previous again Other Allows for custom definintion of an outgoing email server See Network Advanced Email Settings on page 41if you want to use an email server other than Gmail For advanced users ONLY 13 English PRO SERIES Basic Setup NTP amp DST NTP
59. en accessible from the Network menu see Network Advanced Email Settings on page 41 for details Trigger Alarm Output Instructs the DVR to output an alarm signal from one or both alarm output terminals The alarm output must be correctly connected and configured 45 English PRO SERIES Alarm Sensor asa Display The Alarm Sensor menu will allow you to customize and configure how you d Recording like the DVR to interpret input from and gt respond to the sensor input panel on the Search rear of the DVR etwor Alarm Input No The connection A Alarm of JVI EP v that corrosponds to the input you ve connected the sensor to Note that the Alarm Input Number and the Channel Number don t have to be the same RE System shut Down The lt characters indicate that these are alarm inputs Alarm Name The name you want to associate with the alarm We suggest something descriptive and useful such as Lounge Room PIR Sensor or Front Door Sensor The DVR will use this name in email alerts and in the event log to let you know where alarms are being generated Type Whether the sensor is a NO normally open or NC normally closed You ll need to check your sensor s documentation to learn the correct value to use It refers to the way the sensor tells the DVR when it has detected something If this is set to the wrong value you ll get an constant false alarms which will s
60. ensitive at night whenever the active infrared nightvision is active 3 Adjust your image settings see Display Camera on page 28 Unlike many image adjustment options the DVR pre processes video which means that when the DVR looks for motion it s looking at your already processed images By reducing the amount of video noise in your image you can increase the accuracy of the motion detection dramatically Typically the settings that most often require adjustment are Brightness and Contrast Video noise is a problem with any video signal It s the very slight change in brightness and or color of pixels between frames and it s commonly regarded as being just one of those things when dealing with digital imaging By tweaking the brightness and contrast you can usually remove a good deal of this noise as it tends to be most pronounced near the blacks the really dark bits and the whites the really bright bits of your images Q l m getting too many email alerts from the DVR A There are a few things that might help depending what s generating the email alerts Here are a few possibilities e The emails are for real events however it is telling me about it multiple times This indicates that the DVR is functioning properly but that the Interval setting for your email alerts is too low Increasing the Interval time will decrease the number of email alerts the DVR sends e The DVR sends email alerts when
61. equence mode to change the channel being monitored Remember that the time date title overlays may still burn in if they re in similar positions over each image e Turn down the brightness contrast of the screen you re using the less raw power the screen is using to display images the lower the chance of burn in e Turn the screen off when the DVR is not in use This will not only extend your screen s life but will also help the environment and help cut your power bill It s win win win really A e D D M a J Q an 3 D J lt J English PRO SERIES The Rear Panel of the DVR AUDIO 1H 1 Video Inputs 1 16 These are your primary video inputs Each accepts a standard composite video signal and connects via a BNC connector The channels are labeled by number in the same order as they will appear on your DVR s interface 2 Audio Inputs These will accept a standard line level signal lt 1V 3 PTZ RS485 Port To connect the RS485 cables to control a PTZ pan tilt zoom device to the DVR 4 VGA Output For connecting a television or PC monitor with a VGA input 5 HDMI Output The primary output of the DVR For the highest possible video output quality we suggest using this output e For best results use a monitor television capable of displaying Full HD 1080p e Note that many televisions which can display 1080p signals are not actually Full HD These kinds of televisions downscal
62. erson moving about the room would trigger the motion detection However a person entering from the right of screen and ascending the staircase should avoid the motion sensitive area This is a good solution to monitor the door center of image without getting false triggers every time someone ascends the stairs Sensitivity The Sensitivity setting is controlled by a slider allowing you to set a value between 0 and 50 The lower the number the more sensitive the motion detection will be High IANN qrhmeh whi i ee hrideh whe There are four time periods which you can define different motion sensitivity values for You can change what time s each period starts and ends to best match the changing lighting conditions in your location Typically values between 5 and 10 will give good results in the daytime At night you may get numerous false triggers unless you raise the sensitivity setting perhaps as high as 25 30 This is because when cameras particularly CMOS based ones use active infrared night vision they dramatically increase the gain controls to the image sensor This creates a lot of noise in the camera s images which are interpreted by the DVR as motion By default the day is divided into four periods 00 00 Midnight 06 00 6 00 AM 06 00 6 00 AM 12 00 Midday 12 00 Midday 18 00 6 00 PM 18 00 6 00 PM 00 00 Midnight You might need to shift the beginning and ends of the
63. es You can leave this setting it s only important if you re got multiple DVR s and you re planning to use them on the same network or share PTZ device control 25 English PRO SERIES Remote Access From a Mobile Device Using the SwannView app for mobile devices you ll be able to log into your DVR from almost anywhere you can imagine or at least get a decent signal like everyone we re at the mercy of your phone company and view images coming from your cameras in real time or as close to as wireless networking will permit How cool is that We re pretty sure this was science fiction just a few short years ago You ll need a compatible mobile device At the time of writing there are apps for iOS iPhone iPad and Android based devices We re working on apps for other mobile platforms The apps for both iOS and Android are free to download and use To download the latest mobile viewing apps operating guides and to check the compatibility of your device log onto WWW swann com swannview re Real time video 14 08 2012 14 02 22 TUE 14 08 2012 14 02 22 TUE Device list qwww Channel 1 ers y gt _ Pro 699 14 08 2012 14 62 21 TUE t NE 14 08 2012 14 02 22 TUE l Ex a TU EFA T Ee SAN A so EL SIY Sey Channel 4 si Le a NN AS pt NAS 1 Lx st By NK N kt Kid us Y L a M h Y J Channel 2 Channel 3 Channel 5
64. ew The default splash live view screen of MyDVR The screen layout emulates the multi channel live view screen of the DVR showing you images coming directly from your cameras in near real time some delay is caused by the network Internet connection you re using to access the DVR You can select a single camera or multi channel viewing by using the Viewing Mode buttons in the lower right corner Playback Opens the Playback interface which operates in much the same way as the playback interface on the DVR itself Setup Configuration Allows access to both the Local Config screen and Remote Configuration menus Local Config Defines how MyDVR will manage and save footage and still images to your local PC Remote Config Allows access to the DVR S settings The configurable options are very similar to those you ll find in the DVR menus Main Viewing Area Where images from your camera will be shown Select Preview to return to this view from the Playback interface or the Config menus Playback Backup Links Quick access to playback and backup PTZ Controls For controlling PTZ devices They operate in the same way as those you ll find on the DVR itself Lie ZWQ Lilia Preview Playback Setup a 20 00 2012 17 19 26 THUG ETE me Oz ENT Tt ue Zs 17119136 THU a zd by i s rat r 7 Hd EA a T th t a Ci F srme Ep rn i D PIZ Controls amp Image Controls FPro ir RCE
65. explained in more detail over the page see The Playback Interface on page 36 We re going to discuss the functions of two buttons only the Cut button and the Copy button Note These don t work quite the same way they do on a computer Those familiar with a video editor might recognize the function of the Cut button as being similar to the Mark In Out function Normal M Event Cut Marks the Start Point and End Point for a specific incident backup Press once to mark an start point at the current position marker Typically this will be immediately before the incident you want to copy Let the video play past the incident you want to save and then press Cut again to mark the end point Pressing Cut a third time will erase the previous start end points and begin the process again Copy Initiates a backup of everything between the start and end points You ll see the backup dialog shown above but with only a single video listed If there is no start point marked the backup will commence from the start of the timeline If no end point is marked the backup will continue until the end of the current timeline 35 English PRO SERIES The Playback Interface 506 2012 16 42 46 FRI Camera 1 42 47 FRISS2 WE a i v3 LE SE Fe E S x n gt 15 06 2012 16 The Playback interface is quite similar to a computer s media player or to the on screen display of a DVD Blu ray player Most of the controls
66. g camera directly at the exact spot where the alarm event was generated or cover likely entry exit points a security threat may utilize Preset Commands the selected PTZ camera to immediately look at a selected preset point Patrol Commands the selected PTZ camera to initiate a programmed patrol route Pattern This setting won t have a function on the PTZ camera This option is legacy support for anow discontinued PTZ function and will be phased out of future implimentations of the firmware English PRO SERIES Alarm Alarm Output asa Display HZ Motion MR Recording Search Alarm Jutput No Hold O XN Networ A Alarm yI i WIC e YT Hour OO SUN D System Mon OP Shut Down Default Here you can control the operation of the DVR s two Alarm Out Schedule You can alter the alarm output to only be active on ports NO1 and NO2 certain days and for certain times The schedule operates in the same way as the recording schedule except it contains Note that both alarm outputs on the DVR are Normally Open only two possible states NO If you ve got an external device it must be configured to use a NO triggering method otherwise they ll be in a The red squares indicate times that the alarm output condition permanently alarmed state you ve selected are active Alarm Output No Which alarm output s you d like to use The white squares indicate the time that the alarm outputs are You
67. h mg Recording Search b Networ y Wi rm S Doyice Channel Status Event Type Motion Start Time 5 09 2012 Le System Shut Down End Time rr The Log Search displays a list of events presented in chronoloical order the most recent events will be at the end of the list OP QF The Log will list all events that the DVR monitored whether or not any footage was recorded as a result OP OP OP OP OP Playback M I ype The Event Search menu will show you recordings that were triggered by the DVR detecting motion Typically the majority of recordings based upon Events are likely to be recordings triggered by the DVR s motion detection feature The search function operates in the Same way as the main playback search the only difference is you ll select an Event Type rather than a Video Type Menu E ba kup EZ event E Log Search Minor Type lime 25 09 2012 11 23 09 2012 11 startup 09 2012 11 13 Local CF 09 2012 11 13 Local CF 09 2012 11 15 Local CF 09 2012 11 13 Local CF 09 2012 11 13 Local CF larry Re arc gt on amp 9 0 16 00 20 f 16 24 33 vt Cut Copy Say you ve got an hour of video recorded as a single pack and the interesting bit is from 33 12 to 33 26 We re sure you don t want to copy and convert the whole hour for those precious 14 seconds So there is a better way Shown above is the Playback Control Interface
68. ind the settings which will work best for you Max BitRate Kbps The actual amount of data that the DVR will use to record video The main stream uses a variable bitrate to record video the more movement occurs in the video the higher the bitrate will have to be When there s little movement in view the DVR will automatically reduce the bitrate to conserve HDD space If the amount of movement in a recording would require a higher bitrate to accurately record than what you ve selected as the maximum the DVR will attempt to preserve as much of the quality as possible by applying compression to the image This compression will take the form of irregular fuzzy blocks over segments or the entire image If you encounter this it indicates that you might need to increase the overall bitrate If you ve set a high bitrate but a low frame rate the DVR will still use all the data it can resulting in potentially higher quality per frame than at higher frame rates The sub stream uses a constant bit rate This makes the video easier to stream over a network or the Internet Note Both the main stream and the sub stream are always operating in fact the sub stream forms part of the main stream The options will affect the output quality of each stream but won t change which one is being used in different circumstances English PRO SERIES Recording Option The Recording Option menu lets you change some aspects of how the DVR
69. ing e IP Address Enter the unique IP that you created for the DVR here e Subnet Mask Enter the same value as the computer s Subnet Mask e DNS Server Enter the same value as the computer s DNS The DVR should now be accessible via your local network Before you can access the DVR remotely you ll need to Forward Ports STATIC addressing does not support UPnP see below I m using a router which doesn t support UPnP How do forward ports It depends on what type of router you have There s no standard procedure for forwarding ports each manufacturer has their own user interface and procedure for customising the behaviour of the router First check the router s documentation the instructions may be there If your router s documentation doesn t describe the method for port forwarding then open a web browser and navigate to www portforward com they ve got instructions on port forwarding for literally thousands of different routers We can t offer much more information about forwarding ports here as this is a process totally dependent on third party hardware If you do run into trouble we suggest contacting the manufacturer of the router Alternately if you re using an older router which doesn t support UPnP then it might be time for an upgrade modern routers are increasingly powerful and are in most cases easier than ever to setup We think that UPnP is a fantastic feature that s well worth
70. ing Additional Devices An external hard drive with an eSATA interface can be connected to the eSATA2 Port on the DVR and can be utilized in the same manner as the internal HDD to record live footage The Audio In ports can be used to connect audio devices to the DVR Obviously your microphone probably won t look like that one they re often built into cameras A e gt D A gt Co me gt M J The PTZ port RS485 lt le can be used to connect I Ep compatible PTZ devices such as this Swann PTZ dome The Audio Out port can be used to connect a stereo speakers headphones or other external sound device The combination USB eSATA1 Port is used for backing up footage You can connect A USB Flash Drive A USB Hard Drive An eSATA Hard Drive Note If using USB storage media USB 2 0 or faster devices are recommended FEIEN Connect the mouse to the front USB 2 0 Port This port can also be used to connect USB devices to backup to but you ll need to unplug the mouse to do it Unlike the rear USB eSATA2 Port the front USB 2 0 Port does not accept eSATA devices wo O 2 M Va D er English PRO SERIES Basic DVR Operation The USB Mouse Recommended The easiest way to operate the DVR is to use the included USB optical mouse we put together the look and feel of the menu system specifically for mouse friendly navigation
71. ins selectable Mouse USB Included Power Supply DC12V Dimensions 400mm x 320mm x 60mm 16 x 14 x 2 25 Weight Approx 3 2Kg 7 Ibs varies by HDD installed Get up to Date Information AJ T D E D A go We re constantly making improvements to our products firmware software user Manuals video tutorials and more To ensure you re up to date with the latest documentation for your DVR check out our website WWW SWann com English PRO SERIES Warranty Information USA Australia United Kingdom Swann Communications USA Inc Swann Communications Swann Communications LTD 12636 Clark Street Unit 13 331 Ingles Street Stag Gates House Santa Fe Springs CA 90670 Port Melbourne Vic 3207 63 64 The Avenue USA Australia SO171XS United Kingdom Warranty Terms amp Conditions Swann Communications warrants this product against defects in workmanship and material for a period of one 1 year from its original purchase date You must present your receipt as proof of date of purchase for warranty validation Any unit which proves defective during the stated period will be repaired without charge for parts or labor or replaced at the sole discretion of Swann The end user is responsible for all freight charges incurred to send the product to Swann s repair centers The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin The warranty does not
72. ire 12V DC here The Alarm IN connections share common 12V DC connections GND The ground connections The Alarm IN and Alarm OUT connections share a common ground Alarm Out The outputs for connecting an external alarm device such as a siren or security lights to the DVR N1 C1 The outputs for Alarm Out 1 Check your alarm device s documentation to see which ports should be connected N2 C2 The outputs for Alarm Out 2 Check your alarm device s documentation to see which ports should be connected A e D M ar Ce er F D J lt JJ English PRO SERIES Connection Diagram Connect your cameras to power using the a power splitter if included Connect the BNC outputs from your cameras into the yellow BNC inputs on the rear of the DVR A e D D M a Ce or 3 D J lt J AUDIO IN t Connect the DC12V Connect an ethernet Output from the cable from the LAN X power supply to portontheDVRto M the power input 4 wW a a spare porton your router Connect the power adapter s to a wall outlet 00000000606000 0 0 0 000 0 0 0 Widen TH UNIG H 99 If you ve got a TV or If you ve got a monitor with monitor with HDMI in connect to the HDMI port on the DVR VGA but not HDMI connect it _to the VGA output on the DVR ET Le ei English PRO SERIES Connect
73. is port already If this is the case change this value to be unique e You ll need to know this port value when logging in from a mobile device or the MyDVR software so if you change it remember what it is 38 AN on ea Default HTTP Port This is the port through which you will be able to log in to the DVR Like the server port it will need to be forwarded properly in order to ensure smooth latency free communication The default value is 85 as this port is seldom used by other devices or applications If there is another device on your network using this port you ll need to change it to be unique e This is the port number you ll need to remember when logging in remotely from a remote PC via the HTTP interace What port number s should use If the default port numbers are in use 85 and or 9000 then the simplest solution is just to keep adding one until you find a port which is not in use So if 85 is already taken try 86 or 87 There s no right port number s to use any port number will work provided the DVR is the only device using it For this reason avoid using port numbers 80 81 82 88 90 and 99 as these are often used by other devices programs protocols UPNP enable UPnP makes configuring your network easier and faster To use the UPnP setting on the DVR you ll need a router which supports this feature with UPnP enabled Note that many routers which do support UPnP
74. l buzzer Alarm Video Loss see page 45 Action Check boxes Whether you d like the DVR to send an email alert or to sound the DVR s internal buzzer Arm Schedule The times of day week you d like the DVR to be armed to detect video loss Alarm Exception see page 45 Exception Type What event type you d like the DVR to react to By configuring the Action for these events you can create any combination of audio alerts see below or auto emails to be sent for different event types Audio Warning Sounds the DVR S internal buzzer Send Email Commands the DVR to send an email alert Show Exception Shows any alerts that occur at the bottom right corner of the main screen Double click on the alert notification to see details Alarm Sensor page 46 Note The Alarm Sensor functions of the DVR do require some configuration and are considered an advanced feature We suggest that only users familiar with alarm sensor technology or who are game to learn use this feature Alarm Input The input on the Sensor Alarm 1 0 Block that you want to adjust the behavior of Alarm Name You can set the name of the alarm to whatever you d like for example Back Door Alarm or Main Hallway PIR Type Select whether the sensor is normally closed N C or normally open N O Check your sensor s documentation to learn what type it is Enable Select whether the selected alarm input is enabled Schedule Chang
75. look at e To record video each time it detects a motion event but not notify you via email all events will be listed in the log e Alarm Motion on page 42 To alter the DVR s default behavior you ll need to change e Alarm Motion Detection Configuration on page 43 some of the advanced settings You can do this by using the MyDVR PC software as detailed earlier see MyDVR Local Configuration on page 19 or you Connecting External Sensors to the DVR can use the DVR s built in interface To configure external sensors pair them to video channels and change the associated action for each see e The Alarm amp Sensor I O Block on page 7 e Alarm Sensor on page 46 You want to connect a PTZ Device If you got your camera as part of a kit with the DVR then there shouldn t be much configuration required Follow the instructions in your Swann PTZ Camera manual If the camera did not come with the DVR then you ll probably need to change the PTZ Configuration page See gt ek lt A D ok A e Ce me e e Device PTZ on page 50 27 English PRO SERIES Display Camera Menu asa Display gt ME camera Le Output mm Recording Search Networ y WE EM i L t he V amera No Channel amera Name PT Display Camera Name io Record Date OSD Display Position Sel Imade Settings Set E ATEN P system
76. mething occurs which will generate a number of false triggers As a rule we suggest employing the email alert only on interior cameras during times that no one should be moving about in front of them e It can be important to have a complete record of a subject s movements and actions for legal reasons If your cameras capture an illegal event typically an intruder but we re continually surprised by stories from our users it is important to have as much information as possible For example images of someone in your home may not actually prove that they broke in but footage of them breaking a window does If you use a camera inside the home to trigger all exterior cameras with pre record enabled then you will have a record of how they entered in addition to what they did e Always consider what s really important Which is the bigger problem a dozen false triggers per day or missing one critical event There s no magic setting which will make motion detection work perfectly There will always be some events that it s not sensitive enough to catch or minor happenings that will trigger an overly sensitive camera to record Typically the best motion detection settings are one s that give few false triggers but don t miss anything Even motion detection which false triggers a few times per hour will still save a significant amount of hard drive space compared with a constant recording schedule for the same duration
77. n To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This will give you access to all areas of the DVR The password function is disabled by default However if you re asked for a password the default is 12345 To ensure your ongoing privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess If you do manage to lock yourself out of the DVR you ll need to contact us at the Swann Technical Support Telephone Helpdesk the number is on the back cover 25 English PRO SERIES Menu Layout amera DIK OE utput Encode Recording OJojdroyn Schedule Playback Search Backup Event log General f DDNS Email Settings IP Filter Network LI B Advanced Status Moon Mo LOSS wo O 2 a Va D er 5 DEJANOM y N System Information el MEN EME Lod Shut Down 26 English PRO SERIES Advanced Configuration If you re reading this page it means that either Quick Reference e You ve got the DVR setup but it s standard recording Some of the more common reasons to have a look in the program isn t for you Fair enough we cater to all Advance
78. n the road network so too do computers and other devices need addresses called IP ADDRESSES to identify their position on the electronic network The DVR uses IPv4 addressing which consists of four groups of numbers between 0 and 255 separated by periods For example a typical IP address might be 192 168 1 24 or something similar The most important thing when setting the IP address is that nothing else on your network shares that IP address Subnet Mask If the IP address is like a street address then a subnetwork is like your neighborhood This will be formatted in a similar way to the IP address ie four numbers up to 255 separated by periods but contain very different numbers In the above example the Subnet Mask might be something like 255 255 255 0 Default Gateway This is the address of the way to the Internet to continue the road analogy this is like your local access point to the highway This is an IP address in the same format as the others and is typically very similar to the IP Static DNS Default address of the DVR To continue the above examples it might be something such as 192 168 1 254 Auto DNS Static DNS Choose how you d like to define your DNS servers We recommend leaving it on Auto unless you ve got a specific reason not to Auto DNS The DVR will automatically choose a DNS server This is the recommended setting Static DNS If you need to manually define a DNS server
79. nes a Preset point Patrol Initiates or stops a patrol PTZ Menu Toggles the appearance of the PTZ Control Menu onscreen While the PTZ Control Menu is hidden the DVR will still be in PTZ mode and the context menu can still be opened via right clicking the interface PTZ Settings Opens the PTZ Settings menu where you can adjust the control method for the camera 51 gt ek lt A D ok A e Ce e gt ek lt A D ok A e y Q n D e gt English PRO SERIES System General Menu E Display MA Recording Search Networ Language English Video Standard DA lime Zone Menu Date Format DDIM MIYYYY Alarm System lime 15 09 2012 e fs Fan N evil e a s lb System DST Setting DST Setting M Shut Dow Enable Password Auto Lock Time NOC Default Language The language that the DVR s menus alerts and other communications will use This usually defaults to English Be careful not to change this setting unintentionally it might be tricky to find the setting to change it back when the DVR is speaking another language Video Standard Here you can choose between PAL and NTSC PAL is used in Western Europe and Australia NTSC is used in the US Canada and Japan If the DVR s picture is black and white flickering or similar then this is probably caused by the video system being set incorrectly Don t ch
80. nfig see page 31 Display Channa Setting Ace Contig Overwrite Whether the DVR will erase old recordings to make room for new ones or not Pre record Whether the DVR will cache and save footage that occurs immediately before an alarm motion event Delay How long after an alarm event or motion the DVR will continue to record for Pack Duration The amount of video that will be stored as a single pack Unless you have very specific requirements leave this at the default value v Display Recorra m Recording Schedule see page 32 AG LE Re The schedule presented on screen applies to one channel on one specific day of the week only a Use the Copy To functions to quickly assign identical schedule layouts to multiple days channels at once gt BESSEEE a FESSES EEZEZEG w 1 Bios Mur Br Bus Be careful when programming your schedule It s one of the most important aspects of setting up your DVR and if it s wrong in any way it could lead to complications later Note Do NOT select Normal and Motion Alarm based recording at the same time on the same channel this can cause conflicts in the way that the DVR interprets footage and event information 20 English PRO SERIES Disphay Channa Setting General Network Access IP Suomet Mask Gateway Auto ONS Presesr d ONS Alternate ONS Mac Adar Advanced Coniig DONS Setup NTP Setup Email Setting
81. ng the MyDVR Setup Wizard Setup has finished installing MyDVR on your computer The ot a M a C br application may be launched by selecting the installed icons e Click Finish to exit Setup Launch MyDVR Check out Wwww swann com mydvrmac for the latest Mac based remote access software 16 English PRO SERIES MyDVR Logging In User Login 192 168 99 195 Scan Device In LAN IP 192 168 99 195 Network Type WAN server Port 9000 LAN User Name Register Mode IF Address Password Language Domain Name Auto Login Before running MyDVR for the first time Ensure your DVR is connected to a network and if accessing via the Internet you know the Public IP Address of the DVR or the DDNS address see Network Advanced DDNS on Network Advanced DDNS on page 39 for more That your network is set to DHCP addressing or the DVR has been configured to use STATIC addressing see Network General on page 37 That UPnP is enabled on your router see your router s documentation to learn more If you re accessing the DVR via a LAN local network e Select LAN under the heading Network Type unless your computer has performance issues then select WAN See the note on multiple monitors below right e Your DVR should automatically appear in the list of compatible devices near the top of the window e If your DVR does not appear choose Scan Device in LAN
82. nificant slow down on your computer while the transcoding takes place For best results try not to over burden your computer just let it transcode the footage in peace Auto Login When selected MyDVR will automatically login and open the Preview screen for the DVR it is currently connected to Simply un check Auto Login if you don t want MyDVR to do this anymore or you want to change the default device you ll just need to go through the manual login procedure once for the device you want Playback Problems Some media players have trouble playing back the transcoded AVI files from the MyDVR software We recommend using VLC media player which has no problems with the DVR s AVI files You can get it for free from www videolan org vlc Note Very few if any media players will be able to play the un modified H 264 video streams that are the DVR s native format The H 264 streams are raw video data with no container AVI is a container It s a little like trying to read a book with no punctuation or capital letters or spaces the transcoding process puts in the spaces and the full stops and makes it possible to be read by someone other than the author 19 CIMED English PRO SERIES MyDVR Configuration Overview Display Channel Settings see page 28 Channel Seting Channel Name Check Box Whether the channel s name will DO be displayed on screen or not J Record Data
83. nstallation Guidelines e Do not expose the DVR to moisture Water is the arch enemy of electrical components and also poses a high risk of electric shock e Avoid dusty locations Dust has a tendency to build up inside the DVR case leading to a high risk of failure or even fire e Only install the DVR in a well ventilated space Like all electronics the circuitry and hard drive in the DVR produce heat and this heat needs a way out e Do not open the DVR case except to install swap the hard drive or battery inside There are no other user serviceable parts inside e Never open the case whilst the DVR is plugged in and never plug in or turn the DVR on whilst the case is open e Use only the supplied power adapter Other adapters may cause damage to the DVR or cause a fire e Do not cut or modify any cable for any reason Doing so will void your warranty and pose a risk of fire or electrical shock e Do not expose the DVR to sudden bumps or shocks The DVR is as robust as possible but many of the internal components are quite fragile A e D N ar Ce er F D J lt JJ e Remember that the DVR is in all likelihood going to be left on 24 hours a day 7 days a week Keep this in mind when choosing a location for installation This product contains a removable battery If you need to replace or dispose of the internal battery The battery is located on the mainboard of the DVR It is a primary lithium C
84. of at least one other device on your network It s easiest to find these addresses by using a computer on the same network For Windows based PCs e Open the Start Menu navigate to Accessories and open Command Prompt e Type ipconfig and press Enter e Your IP Address information will be displayed For Mac based systems e From the Apple menu select System Preferences e Click on the Network pane e Click on the Advanced button and look under the TCP IP DNS and Ethernet tabs Creating a Unique IP Address The IP Address of your computer will be made up of four groups of numbers seperated by periods aaa bbb ccc ddd The first three groups of numbers aaa bbb ccc must be the same as the other device on your network The last number ddd must be changed to something unique that nothing else on your network uses For example If your computer s IP address is 192 168 1 10 then a suitable unique IP address for your DVR will be 192 168 1 210 Note Each number in the IP address cannot exceed 255 Assigning the IP Address information to the DVR We recommend doing this locally on the DVR itself even if you can access the DVR via the network using the MyDVR software in the meantime If you re connected remotely and the networking information changes you might lose the connection to the DVR e Open the Network General menu on your DVR see Network General on page 37 e Select Static address
85. on is presented for those who need it The Basic Setup The default settings of the DVR will cover most basic installation requirements of the DVR To get the most out of your hard drive we ve configured the DVR to record only when it detects motion that way you won t fill the hard drive with video of nothing happening Before installing anything connect the DVR and cameras and test your system We ensure everything is working properly when we ship them out but sometimes things can be damaged in transport and occasionally components can fail Better to find out now before everything is fixed in place There are three stages to getting your DVR set up If you want to use the default settings you ll only need to complete steps one and two Stage 1 Connecting the DVR page 7 to page 7 This sections details what you can connect to the different inputs outputs of the DVR Everyone s setup will vary a little bit it depends what cameras came with the DVR if any and what device s you ve already got Stage 2 Basic DVR Setup The DVR needs a few things to be set properly before it can do its thing Follow the instructions from page page 11 to page 24 to get everything working 3 Optional Advanced DVR Configuration The latter part of this manual covers advanced DVR operations This DVR comes with all the professional grade capabilities you d expect from a quality Swann product but many advanced capabilities req
86. ons While you re playing back footage the DVR continues to monitor and record normally Simultaneously recording and playing back footage from many channels at once is extremely resource intensive If the DVR is simultaneously recording monitoring multiple channels and playing back multiple channels at once there may be a slight reduction in performance from realtime to near realtime English PRO SERIES Network General Menu ry General Le Advanced ry Network Status ame isplay mg Recording Search etwork gt A Alarm Default Gateway SF Device B Auto DNS PE System Preferred DNS Server Shu Down r j AT E i AUUTESS Subnet Masi Alternate DNS Servel f f T Address Network Access Here you can choose between the three different types of networks that the DVR can be connected to The three types of networks are DHCP DHCP Dynamic Host Configuration Protocol is a system where one device on your network usually a router will automatically assign IP addresses to devices connected to the network STATIC Static networks require all devices to have their IP addresses manually defined as there is no device dedicated to automatically assigning addresses PPPoE An advanced protocol that allows the DVR to be more directly connected via a DSL modem This is an option for advanced users only IP Address Just as houses and businesses need to have an address which identifies their location o
87. privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess If you do manage to lock yourself out of the DVR you ll need to contact us at the Swann Technical Support Telephone Helpdesk the number is on the back cover English PRO SERIES Introduction Before You Begin Contents Introduction Coming re DR Installation Guidelines The Rear Panel of the DVR Front Panel of the DVR The Alarm amp Sensor 1 0 Block Connection Diagram Connecting Additional Devices BasicSetup Basic DVR Operation Basic Setup General Basic Setup HDD amp Networking Basic Setup DDNS amp Email Basic Setup NTP amp DST Basic Setup Account Configuration amp Completion Basic Setup Installing MyDVR on PC MyDVR Logging In MyDVR Interface MyDVR Local Configuration MyDVR Configuration Overview Remote Access From a Mobile Device Operating the DVR Locally Reference Troubleshooting Addendum Third Party Hardware Technical Specifications Warranty Information Helpdesk Technical Support Details O O N N A UT 56 57 58 59 60 Menu Layout Advanced Configuration Display Camera Display Output Recording Encode Recording Option Recording Schedule Search Playback Search Backup Search Event Search Log Search The Playback Interface Network General Network Advanced Network Advanced DDNS Network Advanced N
88. quentially and correspond to the BNC video inputs labelled on the rear of the DVR Note that the channel name here is independent of the Camera Name selected on the Display Camera menu screen Encoding Parameters advanced user option Whether you re editing the parameters for the mainstream or the substream Main Stream The main stream is the video feed that the DVR will record and display This is the higher quality stream Sub Stream The sub stream is the video stream that the DVR will send to remote devices via a network or the Internet It is the lower quality stream as a reduction in video size makes it easier to send over a network Record Audio Choose whether the channel you ve selected will record audio or not If you don t have any audio devices connected it s a good idea to disable audio as it will save some space on your HDD Resolution How many little dots are going to make up your image There s only one option here 960H If you want to alter the amount of hard drive space required by your recordings change the Max Bit Rate Kbps setting As noted in About 960H Widescreen Videos on page 10 a standard CCTV camera s image will be slightly stretched horizontally when recorded by the DVR We recommend using 960H cameras However if you do want to use an older type of camera you can just be aware that the image will be slightly stretched when displayed on the DVR See About 960H Wide
89. r hand a long interval setting might mean you ll miss a specific update that you needed There s no right answer and you ll probably have to fine tune this setting to get the results you re after it ll be different for everyone s unique circumstances 41 gt ek lt A D ok A e Ce e gt ek lt A D ok A e y Q n D me e gt English PRO SERIES Alarm Motion asa Display MZ Motion MIB Video L mg Recording Search etworl A Alarm Channel Enable Li Mli ton jetection hannel Schedule b lt If Wil i fay ION TF System O Shut Down Default How Motion Detection Works The way that the DVR looks for motion is quite straight forward it s a process where it compares one frame that is a single image taken approximately a 25th 30th of a second from the previous image with the next A certain amount of difference between these two frames is interpreted as motion As a result the DVR is able to detect when there is a change in the picture However this does not necessarily need to be something moving in the frame For example a light being turned on or off a lightning flash or even the sun coming out momentarily on a cloudy day might be enough to trigger the motion detection on the DVR However as these events last only a moment and are relatively rare they will only create a few ver
90. r the RCA Audio Output When unchecked the DVR will not output an audio signal at all Border Adjustment Changes the size and position of the DVR s images on the screen Altering the border size can be useful if you ve got parts of the DVR s image extending beyond the part of the screen you can see The border adjustment is more likely to be required for older CRT computer monitors connected via the VGA output HDMI should in theory automatically adjust the DVR s image to perfectly fit your screen Note Audio via HDMI If you want to send audio via the HDMI then you ll need to use a standard HD resolution This is due to the way that HDMI embeds audio information around video information The two resolutions that will stream audio correctly are 720p 1280 x 720 and 1080p 1920 x 1080 Selecting any other resolution will prevent audio being sent via HDMI 29 gt ek lt A D ok A e Ce e gt ek lt A D ok A e y Q n e English PRO SERIES Recording Encode Menu UPTION ry Schedule asa Display CAAA ry WH Recording Sear h RX Networ A Alarm amera No hannel Encoding Parameters Main Stream Record Audio Resolution gt JAV Ce Frame Rate tps sen MEN Shut Down BitRate K bps Default Camera No The camera feed you want to alter the settings for These will be numbered se
91. rom page 25 onwards The DVR s menu system is functionally very similar to the MyDVR software interface and you ll find more detailed information about all menu options and settings there The relevant page for additional information is listed next to each menu screen 18 English PRO SERIES MyDVR Local Configuration MyDVR by SWANN V1 0119 th ee e p SEP Preview Playback Local Config Remote Config Local Config Record Path Download Path snapshot Path Convert to AI Auto Login The local configuration screen is where you can customise how MyDVR will store and process footage on the local PC when you download it from the DVR Record Path Where MyDVR will save recordings if you select Record from the Preview screen Download Path Where MyDVR will save footage that you ve downloaded from the DVR Snapshot Path Where MyDVR will save still images captured using the snapshot function Convert to AVI When selected MyDVR will use your PC to transcode footage from the DVR s native format H 264 into a format that your computer indeed almost any computer will be able to playback without special software C RecordFile C DownloadFile C Capture Browse Browse Browse About transcoding to AVI Don t be put off by the complex word transcoding is just a shortening of translating code Transcoding while a straight forward process is very processor intensive You may notice sig
92. screen Videos on page 10 for details on correcting the slight stretch when playing back images on a personal computer Frame Rate The number of frames per second fps that the DVR will record The default and maximum is referred to as real time and is 30fps NTSC or 25fps PAL 30 The Recording Encode menu allows to alter and customize how the DVR records footage and encodes the files Encoding is a term which refers to the compression algorithm a fancy computer term for make the file smaller while retaining visual quality used by the DVR You can choose and alter e the resolution per channel e the frame rate how many images per second the DVR records and e the data rate of each video stream The higher the data rate the better your images will look but the more space they ll require on your HDD Reducing the number of frames per second will not save hard drive space but potentially will improve the data rate per frame depending how you set the bit rate see the next point Remember that your FPS count is the same as saying take X photograph per second where X is your FPS setting 5fps doesn t sound like much but it s still five individual photographs per second If maintaining image clarity while reducing HDD consumption is your priority it makes sense to lower the frame rate As with all settings on this screen some experimentation is encouraged to f
93. se times to best suit the time s that lighting changes at your location The start and end times can be set to anything you like provided the different time periods don t overlap and there s no gap between one ending and the next starting There s no requirement for all four time periods to have different sensitivity levels although we suggest that usually gives the best performance To find the best sensitivity values for different times of day night it s best to test the system during different time periods Get an able bodied volunteer to move about in front of the cameras you d like to tune the sensitivity for The ideal sensitivity level is when your volunteer moving about always triggers the motion detection but there are no false triggers or very few when your volunteer isn t moving about 43 gt ek lt A D ok A e Ce e gt ek lt A D ok A e y Q n D me e gt English PRO SERIES Alarm Motion Detection Notes Motion Detection Compatibility You ll be able to use the DVR s motion detection with almost all Static wired cameras PTZ systems are fundamentally incompatible with motion detection Avoid enabling motion detection on a channel which has a PTZ system attached to it especially when the PTZ system is set to Cruise Mode Wireless cameras are not recommended for use with the motion detection the visu
94. se uses this port The default value is 85 e NTP Setup see page 39 NTP Domain or IP Address The server you intend to use to access the current date and time The default is pool ntp org NTP Port The port that the NTP server uses The default for pool ntp org is 123 e Email Setting see page 41 Operates in the same way as the email setup menu in the DVR menu Rather than attempt to summarize here it s easier to simply turn to page 41 to learn more e DDNS Setup see page 39 Where you can configure a Dynamic DNS server to track the position of your DVR over the Internet Check out page 39 for more information on DDNS servers We recommend using SWANNDVR as your DNS service This is a free service for Swann DVR owners which we directly support To create an account with SWANNDVR go to http www swanndvr com and click the Registration button Follow the prompts to create your account 21 wo D A M Va D r 5 dnjas diseg English Display Channel Setting Recording General Advanced Corrag Record Schedule Network Network Status General Advanced Config Alarm Motion Video boss General Maintenance Display Channel Setting Recording General Advanced Con Record Schedule Network Network Status General Advanced Config Alarm Motion Video oss Excepton General Maintenance Display Channel Seming Recording General Agvanced Contig Record Schede Network Network Stat
95. se will affect your recorded footage Rather than applying the changes after the video has been processed like many older DVRs the Image Settings affect how the DVR decodes the video it is receiving from the cameras The upside of this is that you can use the Image Settings to dramatically improve the quality of the images being recorded by the DVR This can be particularly useful for improving the accuracy of your Motion Detection settings Mask When checked allows you to create place and shape a privacy mask which obscures part of the image on the associated channel 8 Area Settings The Display Camera menu is where you can make adjustments to how the DVR displays the feed coming from your cameras You can adjust aspects of each channel camera such as the camera s name e what information will be displayed on screen and where this information will be displayed e whether information such as the date will be recorded directly onto your videos any areas of the video you want masked that is left blank Brightness Changes how light the image appears to be However it can t make the camera see further in the dark or increase the clarity of an ill lit image Contrast Increases the difference between the blackest black and the whitest white in the image Useful if sections of the image grey out but setting the contrast too high will degrade image quality Saturation Al
96. st be correctly connected and configured English PRO SERIES Device HDD EU Here you ll find a comprehensive list of asa Display ME uo MB svart Wer hard drives connected to the DVR Typically there will be one entry here mmm Recording and it will be the hard drive that came m label Capacity Formal Mount eee ith the DVR if one was included you ll a 1899 GB yee bis get many years of usage out of the DEVOR 2 923 Gb yes Je included hard drive y VEN Drives connected to the internal SATA ports will be listed according to the SATA port they re connected to Search of rer evil e system External drives connected via eSATA Shut Down will be listed here and will behave like a standard hard drive They will be labeled as eSATA External drives connected via USB will not appear on this list and can t be used to record footage USB lacks the bandwidth to write multiple streams simultaneously External USB drives can only be used for backing up footage Device S M A R T S M A R T Self Monitoring Analysis and Reporting Technology gotta love a good acronym is your hard drive s way of telling the DVR how it s going y vienu Status The current condition of the asa Display aon ME ETEA pr hard drive It should say Good If it says anything else this indicates there s i Siang a problem with your hard drive a disk 111863 GB search Meo VIN A INAV INI irmware cO
97. t the Eastern Time zone in the USA and Canada is GMT 05 00 GMT stands for Greenwich Mean Time it s the baseline that keeps all the different time zones in sync NOTE Some NIP servers are NOT fully compatible with DST Daylight Savings Time This may cause your system to double count adding one or removing one more hour than they should or cancel each other out You may need to intentionally change your time zone to compensate or simply not use NTP and DST simultaneously 39 English PRO SERIES Network Advanced IP Filter The IP Filter can be used to modify which IP addresses have permission to talk to the DVR and which do not This is an advanced feature and is recommended for advanced users only Tinkering with things here if you re not sure what you re doing is more likely to break things than make anything better Network Network Status gt og lt A D ok A e y Q c me e 40 The Network Status screen displays a quick summary of your network settings You can t alter things here see the General and Advanced tabs for places to actually alter things Note that the values displayed in the image to the left are examples only Your network settings may be similar or very different English PRO SERIES Network Advanced Email Settings If you want the DVR to occasionally drop you a line share news tell you about its da
98. t no chance you ll miss it Post Record How long after an event occurs that the DVR will continue to record It can be very useful for example if an intruder or potential target triggers the motion detection but pauses in view having post record enabled will get a much better look at them 30 seconds is the recommended length for the post record setting but it can be set higher the options are 1 2 5 or 10 minutes depending on your unique circumstances gt ek lt A D ok A e Ce me e Pack Duration Pack Duration is a measurement of how long the DVR will record for before splitting the output file into discrete units Packs are something like the chapter numbers on a DVD though the video is broken up into separate units it will still play through as one continuous movie unless interrupted by the schedule or motion detection turning the recording on or off If you don t want to worry about setting Pack Durations you can leave it on the default value it will make little difference to the day to day running of the DVR 31 gt ek lt A D ok A e y Q n D e gt English PRO SERIES Recording Schedule Menu Option Schedule aa Display TY Encode Ty MB Recording Search E Networ Camera No Channel D Enable Hour O DS LL LL 1 Vor LLLLIL ue LLLLL Wed LLLLL OP Shut Down hu EERE I i LL ci
99. t ratio typically 4 3 English PRO SERIES Basic Setup General The Setup Wizard will run automatically the first time you start the DVR The wizard will guide you through all the settings you need to get your DVR up and working specifically e Choosing your Language e Setting Video Input and Output Formats and Resolution e Setting the Date Time and your Time Zone initializing and or Formatting your Hard Drive e Configuring the DVR to operate on your Network e Setting up a Dynamic DNS for remote access e Synchronizing the DVRS time with an online server e Choosing the settings for Daylight Savings Time DST e Creating Username s and Password s Note There are still a few things you ll really want to setup after you ve finished with the wizard the theory is that once you ve got through the set up wizard you can install the MyDVR software on a PC connected to the same network and configure the remaining options via your computer General Configuration Language Choose the language you d like the menu system to be displayed in Video Standard Choose between NTSC General contiguration for the USA Canada Mexico Japan Korea and some other regions or PAL UK Europe Australia and some other areas If this is set incorrectly images Video standard ME from your cameras will be distorted Resolution 1920 1080 black and white or simply not appear at all setup Wizard Language English lime Zone GM T 3 00
100. ters how much color is displayed in the image The higher the saturation the more bright and vivid colors will appear to be Again setting this too high can degrade image quality Hue Changes the color mix of the image this can have very dramatic results It s somewhat like moving through a rainbow Remember Your image settings will affect your recordings You can use the Image Settings to help fine tune your Motion Detection sensitivity At night your camera s images may seem to flicker slightly or to have increased noise In video noise is random fluctuations of pixels a little like an old television that is not set to a station often called static By tweaking the Brightness and the Contrast you can eliminate much of this video noise increasing the quality of your images and the accuracy of the Motion Detection English PRO SERIES Display Output Menu ry Output Camera a display vl E mg Recording Search Networ Resolution 1IG90 1080 lransparency Mouse Sensitivity A Alarm Dwell Time gt amp JAV Ce Al Ji Il rder Adjustment Le SN B lop Bottom Lett W Shul i WT Right Resolution The number of little dots that make up an image This should be set as high as possible but equal to or lower than the maximum resolution your screen monitor can display Things change a little depending on what kind of monitor you re using and how it s conne
101. then choose Static DNS This is recommended for advanced users only Preferred DNS Server Domain Name System Everything on the Internet is located via an IP address however for ease of use we associate domain names such as www exampledomainname com with those IP addresses This index is accessible in many locations online and we call those locations DNS servers DNS for STATIC configuration Under most circumstances you can set the DNS Server address to be the same address as your router this is usually the same address as Gateway DNS for DHCP configuration Typically the DNS Server address will automatically be detected by the DVR In some cases you ll need to enter a value the address of your router the same as the Gateway should work Alternate DNS Server A backup DNS server This is here as a redundancy your DVR will probably work without one MAC Address The Media Access Control address This is a unique code which nothing else should share You can t change this one it s pre set when the DVR ships out 37 English PRO SERIES Network Advanced Menu Ai IV IC ry Wi amp i ata isplay mE Recording e seal h Network A Alarm Device server Port HTTP Port UPNP enable NIP Email Settings IP Filter Sys em Shut Down DDNS The place to configure the DVR to automatically update a dynamic DNS service If you want to remotely access the D
102. those cameras If you ve got them from a kit then this shouldn t be the case at all and it indicates that something quite strange is happening If you have cameras purchased seperately particularly if you ve found them online or from overseas then they might not match the standards of the cameras you ve already got The DVR can only support one video standard at a time mixing PAL and NTSC cameras does not work Q can t login to or unlock the DVR it says my password is wrong A The default username password combination for the DVR is admin with the password section left blank The DVR does have a default password 12345 but it should be disabled by default If leaving the password section blank doesn t work try 12345 If that doesn t work and you haven t set a password of your own that you ve forgotten then something strange has happened contact Swann technical support contact details are on the rear cover Q The DVR will boot up and show live images but there are no menus being displayed Why A There might be a fault with one or more of the hard drives installed in the DVR Before the menu system is displayed the DVR attempts to detect what drives are connected If there is an ambiguous signal preventing the DVR from ascertaining whether there is a drive connected or not then it will keep looking and waiting for the drive to respond If you ve just installed a new drive disconnect it and see if
103. tions the offset is one hour but exceptions to this rule exist Start Time End Time When DST begins and ends in your locale 14 English PRO SERIES Basic Setup Account Configuration amp Completion setup Wizard Account contiguration Account Configuration User Name The name you d like to lear Name use for the account An account can be called anything you like up to 16 characters in length except the default ontirm Password Admin account which is always called Level Admin We suggest using this as the default all access account for the DVR Admin Password Enable Password Password The password you d like to be associated with the selected account A password can be between 1 and 8 characters in length and consists of numbers only no letters or symbols Display wizard when booting up Confirm Password Re enter the password to ensure accuracy Level The level of access that the selected account will have There are three levels of access Guest User or Admin Guests Can view live images from the cameras but cannot access recorded footage nor can they alter any settings User The most customizable level of access to the DVR You ll be able to set a User account to have as little access as a Guest account or nearly as much power as an Admin account User accounts will probably make up the majority of accounts registered to a DVR if there are multiple users requiring varying levels of
104. to record can give you a record of where a subject went after they left the private area without filling your hard drive with recordings triggered by random passers by Alarm Video Loss Alarm Video Loss Video Loss is regarded as a potential alarm event and is considered to occur any time that the DVR doesn t receive an active video signal on any of its inputs The default behaviour of the DVR when a channel has no incoming video signal is simply to display Video Loss in white text on a black background over the associated channel If you re not using all the inputs on your DVR then some channels will be in permanent Video Loss state Just be sure that you don t Enable a video loss action for these channels Channel Which channel camera you d like to set the Video Loss behaviour for Enable Whether the selected channel has video loss monitoring active or not Schedule Alters when the current Video Loss Action will be active Action The action you d like the DVR to take when this event occurs It s set in the same way as the Action for any other event Alarm Video Loss Action Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs The Email Settings button will take you to the same email configuration scre
105. top one indicates the progress of the current video event the lower one shows the overall progress To end the backup process before it s complete choose Cancel Some or all of the incidents you selected will not have been copied While backing up particularly Caneel when transcoding to AVI the DVR might take a few moments to register that you ve selected Cancel gt og lt A D ok A e y Q 5 e 5 Note that while the backup is in progress the DVR will be inoperable locally It will continue recording and monitoring but won t respond to the mouse 01_20120517010444 avi existed overwrite it being moved or buttons being pressed at least not quickly cut it some slack it s working really really hard You ll still be able to access the DVR remotely via the MyDVR software However due to the system requirements of backing up footage the DVR s performance might be reduced Yes to All No to All Yes No a Backing up footage can be a slow process doubly so when transcoding to AVI If you re backing up more than a few minutes footage at a time you ve got time to make a cup of coffee maybe call a friend or catch up on some TV Seriously it can take a while talk to any video editor about transcoding and they ll tell you it takes along time 34 English PRO SERIES Search Event Log Search Menu asa Display EZ Playback Backup M Event Log Searc
106. top only when the sensor detects something Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the sensor you ve selected detects an alarm event The Email Settings button will take you to the same email configuration screen accessible from the Network menu see Network Advanced Email Settings on page 41 for details Trigger Alarm Output Instructs the DVR to output an alarm signal from one or both alarm output terminals The alarm output must be correctly connected and configured 46 HZ Motion HZ Video Lo E Alarmi UTP Ul Alarm Input No Alarm Name alarm in lype N O Enable E Schedule Action Default If you enabled an action for a sensor input and set the sensor type to NO and don t have a sensor connected to the DVR then this will constantly trigger alarm events Setting Action What you want the DVR to do when it detects an alarm event generated by this sensor Selecting this option will open the Action sub menu where the behavior can be customized Alarm Sensor Action Trigger Camera Initiates recording on one Or more cameras when the sensor detects an alarm event PTZ Camera If you ve got a pan tilt zoom camera connected to the DVR you can control its movements when an alarm event occurs This can be useful to aim a movin
107. uire detailed setup to function correctly If you re not an advanced user don t worry The out of the box settings really do work well and we d only suggest changing them if you ve got a really specific plan in mind You ll need to read a page or two of this section if e you ve got a PTZ capable camera see page 50 e you re connecting external sensors page 46 e you want to alter the motion detection sensitivity or the areas it applies to page 42 Now with extra H 960H and what it means This DVR is compatible and is intended for use with 960H cameras What does this really mean A traditional CCTV camera operates at a resolution of approximately 720 x 480 NTSC or 720 x 576 PAL pixels and a 4 3 aspect ratio By extending the image to a widescreen format 960H technology increases the horizontal resolution of the camera thereby increasing the area viewed and the resolution it s viewed at See About 960H Widescreen Videos on page 10 for more information In general 960H is best suited e monitoring a wider area than traditional CCTV cameras could cover at the same detail e being displayed on high definition widescreen televisions monitors e for upgrading from traditional CCTV cameras while reusing previously installed coaxial cables The resolution is approximate as analog video doesn t really work this way The resolution listed is the equivalent for a standard pixel matrix English PRO SERIES I
108. ur motion detection Dramatic weather phenomenon such as heavy rain strong winds lightning and so on may trigger the motion detection with surprising frequency On the other hand things like fog mist and other obscuring kinds of weather might mask or obscure something moving to the point that the DVR fails to detect them Here are a few steps you can take to minimize the amount of noise in your images Try adjusting the Image Settings see Display Camera on page 28 for details to fine tune the brightness and contrast to get a more stable image e Limit the motion sensitive area to only the areas in view that a target could be In particular large featureless areas in the camera s view are the ones most likely to give false triggers turning off the motion sensitivity to any area a target cannot move infront of will help reduce false 44 triggers Note The motion detection feature will seem more sensitive at night particularly when using low light or active infrared cameras We recommend that you test your motion detection sensitivity both during the day and at night to ensure your sensitivity setting is suitable for either lighting condition Some tips to customizing your motion detection sensitivity and actions e Consider how important it is to be notified of motion events as they happen Using the email alerts is a great way to be kept up to speed on what s happening but may quickly become annoying if so
109. uration for automatic adjustment to daylight savings time is here You can easily enable or disable password protection but will have to create a valid username password Note Some NTP servers are NOT fully compatible with DST This may cause your system to double count adding one or removing one more hour than they should or cancel each other out You may need to intentionally change your time zone to compensate or simply not use NTP and DST simultaneously Enable Password When enabled the DVR will require a password to access even for local users It s advisable to enable password protection Auto Lock Time When the password protection is enabled the DVR will automatically time out whereafter it will ask for a password before returning to normal functioning The Auto Lock Time determines how long a period of inactivity will cause the DVR to lock itself again Device ID Differentiates your DVR from other devices If you don t have any other DVR or similar devices then you can leave this as is If you ve got multiple DVRs running on the same network then it s a great idea to give each a unique ID English PRO SERIES System User Menu asa Display mmm Recording Search etworl y Al nn f Device Le System shu Down User Name Level admin Admin lser 1 Uesi User Name Select a name for the user you want to define The best usernames are short to the point are relevant to the sp
110. us General Advanced Config Video 1044 Sensor Alarm Output Exception Dewce PTZ System General Maintenance Display Channel Seming Recording General Agvanced Contig Record Schede Network Network Status Ceneral Advanced Config Video 1045 Sensor Ajarm Output Fuception Oowce PTZ System General Maintenance Motion Channel Ena le Sensitraty Schedule Acton Aion Auto Warning J7 Send Email Channel Triggered Recording Video Loss Alarm Channel Enable Schedule Achon Audio Warning 7 Send Email Excepbon Exception Type Audio Warning Send Eman Show Exception Channel Trigger Alarm Output Aiarmint arm in 1 PRO SERIES Alarm Motion Detection see page 42 Channel The channel you re configuring the motion detection settings for Enable Whether the motion detection is enabled for the channel currently selected Sensitivity A sliding scale between 1 and 50 The number refers to the number of pixels as a percentage that have to change between frames okay this one is a little more complex than this summary will allow Seriously check out page 42 for a much more useful explanation of how motion detection works Action What you d like the DVR to do when it detects motion Typically assuming the schedule is configured to do so this will be to record video It can also be a cue to trigger an email alert or to sound the DVR interna
111. w Version N Detail OP Shut Down If you re looking at the System Information screen you ve probably been directed to do so by Swann Technical Support If we haven t told you to come here you might be wondering what all the information means On a day to day level the answer is very little However if you re still curious Device Name The name that the DVR considers to be its own and what it will use to register an IP address with your DHCP host The remaining information is for use by Swann s Technical Support in the event that you require assistance The various model and build numbers help us track down any known issues or catalogue new issues as they come to light It also helps us figure out if you re running the most recent firmware on the DVR and whether you d benefit from an upgrade English PRO SERIES System Maintenance To maintain the operational integrity of the DVR it is suggested that it PJ be rebooted periodically In much at isplay ed General TY Usel ed System Intormation ed Maintenance the same way that a a call become unstable if left on for an mb Recording extremely long time the DVR can EEE PE ne a become unstable It is strongly a Search o suggested that the DVR be rebooted Network Auto reboot at at least once per week A x f 111 Every Sunday F ie OJ However as this can be a hassle Upgrade particularly if the DVR is stashed Restore
112. y and more importantly tell you what s going on around your home or business as it happens then you can configure it to automatically send email alerts as events happen We suggest using Gmail as your email client it s quite easy to set up an account and use it solely for the DVR We ve tested the email procedure with Gmail and it does work Other email servers may not work correctly many interpret the procedurally generated email from the DVR as spam and block the mail from being sent For the Auto Mail function to work correctly the DVR will need to be correctly configured with the details of the email servers and addresses you want to use Enable SSL or TSL Whether the email server you re using requires a secure link This is on by default and should be left on if you re using any of the preset email servers SMTP Server There are three preset options to choose from Gmail smtp gmail com Windows Live Mail smtp live com and Yahoo Mail smtp mail yahoo com You ll need to setup an account with one of these email providers All offer free email accounts To signup visit the email provider s website Gmail Google smtp gmail com Yahoo Mail Windows Live Mail Hotmail smtp mail yahoo com smtp live com The DVR will automatically adjust some settings such as the SMTP port number to make configuration significantly easier Other check box This is for user who want to use a different email server
113. y short redundant clips which will not take up too much space or pose a problem with scanning through footage This method of motion detection can however become problematic when using wireless cameras As wireless technology is susceptible to interference the static and image distortion common to wireless systems is often enough to trigger the motion detection inadvertently As a result we strongly advise against using wireless cameras with any of our motion sensitive recording equipment and advise the use of hard wired cameras If you simply must use wireless technology we advise using digital wireless technology as this technology is much more resistant to interference from other wireless equipment and environmental causes However any wireless technology digital or otherwise has serious limitations when combined with motion detection For a similar reason don t use PTZ systems and motion detection simultaneously The DVR will interpret the camera moving as motion and record This is particularly true when using Cruise Mode as the camera is moving almost continually so too is the DVR recording almost continually 42 SENSO ry Alarm Output If you re planning to use Motion Detection as the primary or sole recording mode for the DVR it s worth taking a moment to ensure it s properly configured If the motion detection sensitivity is too sensitive then the DVR will record too frequently or continually

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