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SAILOR®150 FleetBroadband terminal

1. SIGNAL OOO0000 DASHBOARD Incoming calls M Standard PHONE BOOK Apply Cancel MESSAGES CALLS SETTINGS LAN Phone Common 2 Select Standard if you want to be able to receive calls through the Phone interface Only calls with Standard call type are accepted If you clear the box you cannot receive calls through the Phone interface but you can still use the Phone interface to make calls from the terminal 3 Click Apply 98 129217 B Setting up the interfaces 70 Chapter 4 Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces Note however that in order to use the common Access Point Name for an interface you must select Common for the APN setting when setting up the network user group Definition of Access Point Name APN The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network APNs are provided from the Airtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page If you are using the same APN for both network user groups it is easier to define it once under Common and then simply select Common for the relevant network user groups Also if you cha
2. Disabled FIN CHANGE PIN Old PIN Hew PIR Confirm new PIN Apply Cancel 2 Under REQUIRE PIN select Enabled or Disabled e If you select Disabled you can access and use the terminal without entering a PIN e If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions 3 Click Apply The new PIN settings will take effect at next power on 98 12921 B Administration 96 Changing the SIM PIN Chapter 4 Using the web interface To change the PIN used to access the terminal do as follows l 98 129217 B Select ADMINISTRATION gt SIM PIN Thrane amp Thrane SIGNAL OOO0000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling SIM PIN SIM Lock User permissions Remote management HELPDESK REQUIRE PIN Require PIN on startup Enebled Disabled FIN CHANGE PIN Old PIN Hew PIN Confirm new PIN Apply Cancel Under CHANGE PIN type in the Old PIN Type in the New PIN and retype it on the next line Click Apply The new PIN settings will take effect at next power on Administration 97 Chapter 4 Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes We recommend studying this screen
3. Apply Cancel Language ADMINISTRATION Type in your user group number s under Group no Your airtime subscription lists your user group number s Select which group s should be active If you select Subscribed the group s included in your subscription will be active To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used Click Apply Setting up the interfaces 78 Chapter 4 Using the web interface Setting up the connection to the Thrane IP Handset Overview By default the handset is automatically connected at startup so no configuration is necessary The terminal is set up to assign the user name 0501 and the password 0501 to the Thrane IP Handset when it is connected However you may want to change the password or access the internal web interface of the IP handset Changing the terminal s settings for your Thrane IP handset To change the settings for the IP handset do as follows 1 Ifthe Thrane IP Handset has not been connected to the terminal before connect the IP handset to one of the LAN ports preferably port 1 in the termina
4. 02209 02900 to 02909 03500 to 03509 98 129217 B Registration for voice failed Registration for data failed Satellite Signal weak Ciphering Off Ethernet data session failed Network failed authentication 2 wire calibration failure The SAILOR 150 FleetBroadband has not yet been allowed to register for voice services Circuit Switched The SAILOR 150 FleetBroadband has not yet been allowed to register for data services Packet Switched The signal from the satellite is weak The network has turned ciphering off Ethernet data session could not be established The SAILOR 150 FleetBroadband does not accept the network as a valid BGAN network 2 wire calibration failed on the Phone interface because of 1 Common mode balance error The phone is off hook Wires are shorted to each other or to ground Status signaling Restart the terminal If the problem persists contact your Airtime Provider Restart the terminal If the problem persists contact your Airtime Provider Check the line of sight to the satellite Check in the web interface under SETTINGS gt Satellite selection that you have selected Auto or a satellite covering your current position Do not transmit data that requires ciphering See the call log for the cause of the error Refer to Viewing the lists of calls and data sessions on page 48 If the problem persists contact your distr
5. normally Antenna failed to start up normally The firmware in the antenna is newer than expected by the terminal The antenna hardware version is not supported by the terminal Status signaling Contact your distributor if the Event is not cleared within 5 minutes Contact your distributor Reboot the terminal Then update the software again Contact your distributor if the problem persists Update the terminal software Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists Update the terminal software Check that both the antenna and the terminal are of the type SAILOR 150 FleetBroadband Contact your distributor if the problem persists 115 Chapter 5 Troubleshooting 08034 08035 08036 08045 08046 08048 08049 98 129217 B Antenna failed to exit Flash Manager cycle needed Power Unable to open port for HPA burst monitoring Radio silence is activated Antenna Startup temperature too low Timeout of startup sequence No ancenna or antenna temperature too low All PoE ports except port 1 are shut down due to high temperature Data rate reduction due to Wich temperature New firmware was successfully uploaded to the antenna but the antenna failed to start normally with
6. 100 W m Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna Compass Safe Distance SAILOR 150 FleetBroadband Terminal min 0 3 m SAILOR 150 FleetBroadband antenna min 1 2 m Service User access to the interior of the system units is prohibited Only a technician authorized by Thrane amp Thrane A S may perform service failure to comply with this rule will void the warranty 98 129217 B iil Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Grounding cables and connections To minimize shock hazard the equipment chassis and cabinet must be connected to an electrical ground The terminal must be grounded to the ship For further grounding information refer to the Installation manual Do not extend the cables beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 11 5 A 4A It is recommended that the voltage is pr
7. 76 TS Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset For phones with an R key normally on analog 2 wire phones When you receive a Call Waiting indication you have the following options 98 12921 B If you want to Do as follows standard 2 wire phone Clear the current call PressR 1 and accept the waiting call Hold the current call PressR 2 and accept the waiting call Reject the waiting call PressR 0 Using a phone 26 Chapter 3 Operating the system Holding a call During a call you may place the initial call on hold while another call is made MAO Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Thrane IP Handset Select Options gt Hold in the IP handset For further details refer to the section Handling calls in the user manual for the Thrane IP Handset Analog 2 wire phones with R key If you want to Do as follows standard 2 wire phone Place a call on hold PressR 2 Place the existing callon Press R and dial the second phone hold and establish anew number followed by call Shuttle between the two PressR 2 calls irrespective of whether the second call was
8. B V Related documents Typography 98 129217 B The below list shows the documents related to this manual and to the SAILOR 150 FleetBroadbandsystem Title and description SAILOR 150 FleetBroadband Installation Manual Explains how to install the SAILOR 150 FleetBroadband terminal and the SAILOR 150 FleetBroadband antenna SAILOR 150 FleetBroadband Quick Guide A short guide to the most important functions of the SAILOR 150 FleetBroadband system Thrane IP Handset User Manual Explains the features and functions of the Thrane IP Handset The IP handset works as a standard IP handset but also serves as a user interface for the SAILOR 150 FleetBroadband system In this manual typography is used as indicated below Bold is used for the following purposes To emphasize words Example Do not touch the antenna To indicate what the user should select in the user interface Example Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page Document number TT98 129218 TT98 129219 TT98 126059 yi Chapter 1 Chapter 2 Chapter 3 Chapter 4 98 129217 B Table of Contents Safety summary ccssccccessssssececssssseeccecssseececeessssesececeesesaseceseeeeaaeeeesessesnees iil About tne manual cc sszscessssaccevecossiceenssssasceessaeeronnscouconanayecsmsusasssaste
9. For setups that have a check box for Enable LCP extensions deselect this No further configuration is needed to make a Standard IP data connection to the Internet See the table below for information on how to configure specific services for your PPPoE connection If you need a certain service you must type in a specified text string when asked for a service name The following table shows the service names supported by the terminal Text to type in the Service Name field Blank Initiates a Primary Standard Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection Same as blank XBB lt AT String gt This allows the PPPoE clients to enter a full AT context activation string Example XBB AT CGDCONT 1 ip bgan inmarsat com Using the IP handset You can use the Thrane IP Handset as user interface for the SAILOR 150 FleetBroadband system as well as for making calls The IP handset has a dedicated menu for the SAILOR 150 FleetBroadband system You find a list of the menu items available in The IP handset on page 21 For information on how to start up the IP handset see Connecting the Thrane IP handset on page 13 For further information on how to use the IP handset refer to the IP Handset User Manual 98 129217 B Using the IP handset 33 Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure you
10. PPPoE Phone Common 98 129217 B Setting up the interfaces 62 3 98 12921 B Chapter 4 Using the web interface Click Edit next to Group 0 Thrane amp Thrane SIGNAL Hoovo00 NETWORK USER GROUP DASHBOARD PHONE BOOK Name Group 0 MESSAGES Status Enabled Disabled CALLS Internet connection Bridge mode SETTINGS Changes to Status and Internet connection only take effect after reboot LAN TCP IP Port forwarding G Dynamic IP address Network devices Static IP address Network classification iP Header eanpression a a D Met l etwork user groups aris PPPoE C cammon Phone SIM default Common Co 6 ie handiei Network assigned Discrete 1 0 Usar deime EGAN INMARSAT COM Upload User name Satellite selection Penod M Langnage PROFILES ADMINISTRATION Automatic activation Enabled Disabled HELPDESE Apply Cancel SITE MAP If you want you can change the name of the group to something more meaningful e g to Bridge mode At Status select Enabled Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP If you want to use a Static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 5 at Dynamic do not select Static IP e Select SIM default in step 8 e Type in the APN user name and password from your provider in
11. Ventures plc e Inmarsat s product names are trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company web site www thrane com 98 12921 B il Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the SAILOR 150 FleetBroadband the minimum safety distance to the antenna panel on the focal line is 0 6 m based on a radiation level of 10 W m The radiation level is 100 W m at a distance of 0 2 m from the antenna panel Refer to the drawing below ML Se Wf 60 Safety distance 0 6 m 10 W m 0 2 m
12. activation select whether the connection should be activated automatically or manually e Disabled means you can activate deactivate the connection from the Dashboard e Enabled means the connection is activated automatically as soon as the system is ready This setting is used by default for the Group O user group Setting up the interfaces 64 11 12 13 98 129217 B Chapter 4 Using the web interface Click Apply MIS If both network user groups are enabled and both user groups have Internet access you will get a warning Only one group can have Internet access Thrane amp Thrane SIGNAL TTT NETWORK USER GROUPS DASHBOARD Automatic PHONE BOOK Name Status Internet connection estat MESSAGES Group 0 Enabled Bridge mode Enabled Edit CALLS Default group Enabled Router mode Disabled Edit SETTINGS Warning Both network user groups are enabled It is a required setup to have only one LAN group enabled If you want to use the bridge mode network user group you must set the Internet connection to No internet access for the Default group If you do not want to use Port forwarding bridge mode you must disable the bridge mode group Network devices Network classification Network user groups PPPoE Phone Common Follow the instructions in the warning and set the Default group to No Internet access if you are going to use the Bridge mode connection For details on how to set up the Default group see Setting up t
13. at pin 3 is normally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Pin 4 Radio silence input Activation of this pin causes the system to assume radio silence 1 e to stop all transmission from the system The terminal gracefully closes all open connections and deregisters from the BGAN 98 129217 B Setting up the interfaces 83 Chapter 4 Using the web interface network No transmission is allowed until the pin is deactivated You can configure pin 4 to Active low or Active high e Active low default Connect pin 4 to ground lt 1 2 V DC when it should be activated e Active high Connect pin 4 to ground lt 1 2 V DC When it should be activated disconnect it from ground Pin 5 8 Ignition input The ignition function can be used to turn on off the terminal by means of an external signal The external signal that triggers the ignition function can be either positive DC voltage or ground The ignition function uses pin 5 together with pin 8 DC in Connect the appropriate pin to the ignition switch as follows e Active high default Connect pin 5 permanently to Ground Connect pin 8 to positive DC voltage 10 5 32 V DC when the ignition is on To switch off disconnect pin 8 from the positive DC voltage e Active low Connect pin 8 permanently to positive DC voltage 10 5 32 V DC Connect pin 5 to G
14. button was pressed For further information on the Reset button see Reset button on page 119 Changing the language When you have access to the web interface if you want to display a different language than English select SETTINGS gt LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 90 98 12921 B Introduction 36 Chapter 4 Using the web interface Overview of the web interface When the web interface opens the title bar shows the name of the product The web interface consists of the following sections Title bar Icon bar Contents section Thrane amp Thrane SAILOR 150 FleetBroadband Microsoft Internet Explorer er leveret af Thrane amp Thrane A S oj x a a ay E Ga y E https 192 168 0 1 index lua pageID Home amp langID english E yi hd P a T l X Stat u S ate zi TETEE EEEE EEEE EEEE w field Thrane amp Thrane x Navigation Senac nooo K pane thas PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Unknown Standard voice inbound 00 08 50 MESSAGES GPS position Acquiring Standard voice outbound 05 09 18 CALLS Status Scanning Standard data 89 00 MB SETTINGS Satellite selection Auto ADMINISTRATION Current satellite None HELPDESK Unit serial number 07441021 SITE MAP Software version 1 11 build 2 Local IP address 192 168 0 1 IMEI nu
15. can set up the terminal to show your number when you are making a call Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane Thrane amp Thrane SIGNAL ERR0OO0 CALLING LINE IDENTIFICATION DASHBOARD PHONE BOOK IM Show my number MESSAGES Apply Cancel CALLS SETTINGS LAN Phone Fax Common Call forward Call barring Call waiting Line Identification Closed user group IP handsets Discrete 1 0 min i 2 Select Show my number and click Apply 98 129217 B Setting up the interfaces TI Chapter 4 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows l 98 129217 B Select SETTINGS gt Common gt Closed user group from the left navigation pane SIGNAL EEREOD00O GROUPS DASHBOARD Group index Active Group no PHONE BOOK 0 C o MESSAGES CALLS 1 s f SETTINGS 2 Cc lo LAN 3 C booo Phone 4 C lo Common 5 C lo Call forward 6 C jo Call barring Call waiting r C lo Line identification 5 C lo Closed user group 5 r b o ooo IP handsets 10 E Subscribed Discrete IFO SETTINGS FOR ACTIYE CLOSED USER GROUP Upload These settings are not used for subscribed closed user group Satellite selection C Outgoing 4ccess Preferential
16. com Access to services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column Interface on the terminal Circuit Switched Analog telephone IP handset telephone Packet Switched Computer Internet data transfer etc Computer with web interface 98 129217 B Access to services and interfaces 9 Chapter 2 Getting started In this chapter This chapter describes how to start up the system and make the first call or data session For information on how to install the system insert SIM card and connect cables refer to the installation manual for the SAILOR 150 FleetBroadband system Before you start Operation at high temperatures CAUTION In very high ambient temperatures do not touch areas of the AY terminal that are marked with this symbol A If the terminal is installed in a location where the ambient temperature may exceed 50 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the SAILOR 150 FleetBroadband system Connector panel The drawing below shows the connector panel of the SAILOR 150 FleetBroadband terminal Power Reset button Slot for SIM card DC
17. connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows Thrane amp Thrane 2 3 98 12921 7 B SIGNAL UOO0000 DASHBOARD Satellite selection Asia Pacific EMEA PHONE BOOK Americas MESSAGES Se Apply _cancel SETTINGS LAN Phone Common IP handsets Discrete I O Upload Satellite selection Language ft Select the satellite you prefer to use If you select Auto the default setting the SAILOR 150 FleetBroadband system automatically uses the most appropriate satellite Cee If you have any ongoing calls or data sessions they will be terminated when you click Apply Click Apply Selecting the preferred BGAN satellite 89 Chapter 4 Using the web interface The SAILOR FleetBroadband terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite only try to register on the selected satellite This means that if the antenna is outside the coverage area for that satellite the SAILOR 150 FleetBroadband system will not be able MIO If you have selected one of the satellites your SAILOR 150 FleetBroadband system will to register with the BGAN network Selecting the language The default langu
18. connection between them and then securely transport data packets over the connection Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card 124 SAS SIM SIP SMS UTC VPN 98 129217 B Glossary Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony Short Messaging Service Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation Leap seconds are used to allow UTC to closely track UTI which is mean solar time at the Royal Observatory Greenwich Virtual Private Network A network thatis constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using se
19. do one of the following e If the device is or has been connected to the terminal locate the device in the list at the bottom of the page and click Add next to the device e Type in the MAC address in the MAC address field at the top of the page An asterisk indicates a wild card which means any MAC address is accepted IP address If you want a specific IP address to belong to Group 0 type in the IP address in the IP address field If the field is left empty any IP address is accepted LAN port If you want devices connected to a specific LAN port to belong to Group 0 select the port number to use 16 Click Apply Group 0 is now added to the network classification table This means that when both network user groups are enabled the terminal will first search for a device that matches the criteria set up in the network classification table for Group 0 and assign the Bridge mode connection to this device if possible If no device matches these criteria the Default network user group will be used Note however that only one of the network user groups can have Internet access 17 Reboot the terminal for the changes to take effect You should now be able to use your Bridge mode connection By default the connection is automatically activated when the terminal is ready and online and a matching device is found 98 129217 B Setting up the interfaces 66 Chapter 4 Using the web interface Viewing network devices All network de
20. input switch Antenna Phone 2 x LAN w PoE 1 0 Grounding stud 98 129217 B In this chapter 10 Chapter 2 Getting started Starting up the terminal SIM card Note that the SAILOR 150 FleetBroadband terminal requires a SIM card dedicated to FleetBroadband The terminal can only access the BGAN network when the right type of SIM card is installed For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal use the On Off switch in the connector panel It normally takes one or two seconds for the terminal to switch on ia SS SSS Ti M f Y 7 i uG A Aee r DC input 105 321 2 VDI oft E _ ei ei ile W raia WT Ti Using the ignition system Normally the ignition function is not used in maritime installations Instead you may want to use the remote on off function described in the next section If you have connected the ignition system of your vessel to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vessel When the engine is stopped the terminal is in standby mode The standby current is max 15 mA when the ignition is off For information on how to connect to the Ignition pins in the I O connector refer to the installation manual for the SAILOR 150 FleetBroadband system You must set up the ignition fu
21. last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 Short dial phone numbers in phone book and or off hook key 0301 followed by or off hook key Local call to analog phone 0501 followed by or off hook key Local call to IP handset Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 31 before the phone number will hide the caller s phone number to the recipient e 31 before the phone number will show the caller s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e For analog 2 wire telephones use the R key during a call to get access to a supplementary services function The supplementary services functions supported by the terminal are described in the following sections 98 129217 B Using a phone 25 Chapter 3 Operating the system Handling waiting calls During a call if a second party tries to call you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page
22. panel behind a small cover plate The terminal requires a dedicated FleetBroadband SIM card which you get from your Airtime Provider The system requires a SIM card to go online and to access the settings of the terminal However using the web interface you can view the Dashboard and upload software without inserting a SIM card Upload of software without a SIM card requires an administrator user name and password default admin and 1234 98 129217 B Main units 4 Chapter 1 Introduction Thrane IP handset and cradle IP handset IP cradle The Thrane IP Handset communicates using Internet Protocols IP The handset is not strictly dedicated to the SAILOR 150 FleetBroadband system but can also be used ina public network as a standard IP telephone The IP handset is powered directly from the LAN interface using Power over Ethernet PoE When the IP handset is used with the terminal it communicates using IP between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls a D Circuit BGAN network m swithea gt connection SAILOR 150 terminal When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options T Wag For more information on the functions of the IP handset refer to the aP S A user manual for the IP handset N
23. terminal has two LAN connectors for connecting computers the Thrane IP Handset or other LAN equipment For information on how to connect to the interfaces see the installation manual for the SAILOR 150 FleetBroadband system Working with network user groups Two network user groups are available to the users of the terminal e The Default group By default all users belong to the Default network user group which provides a shared Standard connection to the Internet using the built in router functionality of the terminal This group does not allow Bridge mode e Group 0 A second group used for Bridge mode connection Bridge mode is an exclusive connection with NAT disabled in the terminal If you want to have a direct Bridge mode connection use this network user group For further details see Setting up the LAN network on page 59 Connecting to the Internet Default setup By default any IP device that is connected to the terminal belongs to the Default network user group It uses a Standard shared IP connection which you must manually activate from the web interface For further information on network user groups see Setting up a Bridge mode connection on page 62 and Setting up the Default network user group on page 60 98 129217 B Using a computer 29 Chapter 3 Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN at the bottom of the DASHBO
24. the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 11 If you are using a ringer output select Standard under RINGER OUTPUT to activate the ringer on incoming calls If you are using a Mute output select Standard under MUTE OUTPUT to activate the ringer on incoming and outgoing calls Click Apply Setting up the interfaces 85 Chapter 4 Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password 98 129217 B Uploading software 86 Chapter 4 Using the web interface Uploading software from your computer To upload software from your computer to the terminal do as follows 98 12921 B Download the new software as described in the next section or acquire the software from Thrane amp Thrane A S and save it on your computer Open the web interface and do one of the following e Ifthe PIN has been accepted or a PIN is not required select SETTINGS g
25. the Internet default 19 Chapter 2 Getting started Activating the connection using the Thrane IP Handset To activate the connection using the Thrane IP Handset do as follows l 98 129217 B Connect the Thrane IP Handset to one of the LAN ports preferably port 1 The handset starts up automatically Select Menu gt BGAN in the handset Select Connect Use the left right keys to find the network user group for the application you want to start Press Start to start the connection A confirmation window is displayed Press Yes to continue The Thrane IP Handset sends a command to the terminal to start the selected connection Check the connection e g by entering a web site from a connected computer Standard connection to the Internet default 20 Chapter 3 Operating the system In this chapter This chapter describes how to use the SAILOR 150 FleetBroadband system It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use the Thrane IP Handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you must connect a computer With a computer and a browser you can use the built in web interface to set up the terminal The IP hands
26. the new firmware There was an error communicating with the antenna The Radio silence function is activated No transmission is allowed The temperature in the antenna is too low for the system to start up The start up sequence of the terminal has timed out because e the antenna is not properly connected or the antenna temperature is too low to start up The temperature in the terminal is too high PoE port 2 is shut down to reduce the temperature The bit rate of the data channel is reduced because the temperature is too high Status signaling Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists If the Radio silence function should not be active enter the web interface and select SETTINGS gt Discrete I 0 Then clear the Enabled box for Radio silence None If the ambient temperature is outside the specified limits the antenna may not be able to start up properly Refer to the installation manual for temperature specifications Check that the antenna cable is properly connected at both ends Move the terminal to a cooler location or avoid using PoE on port 2 Move the terminal to a cooler location 116 Chapter 5 Troubleshooting 0804B 0804C 0804D 08054 08056 0912A 98 129217 B Illegal combination of antenna and terminal The selected satellite is not visible a
27. thoroughly and deciding to which areas of the system you want to give non administrator users access To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane SIGNAL DOOO000 DASHBOARD ALLOW USERS TO PHONE BOOK Upload software yes no MESSAGES Edit phone book yes C no CALLS Change phone settings G yes no SETTINGS Change LAN settings S ADMINISTRATION A ae i Call charges Change IF handset settings yes C no Log handling Change discrete I O settings ves C no SIM PIN l Change supplementary services yes no SIM Lock aR Change common settings yes C no User permissions Remote management Change general settings yes no HELPDESK Perform self test yes C no SITE MAP Control connections from IF handset yes C no ALLOW AT COMMANDS ON Changes to 4T command permissions only take effect after reboot LON interface te yes C na Apply Cancel 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings Change general settings means change the settings on the SETTINGS main page that is enabling disabling the L Band interface Control connections from IP handsets means to start stop data sessions using the Thrane IP handset 3 At ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or 98 129217 B Admi
28. 0 DASHBOARD ae PHONE BOOK DHCP status Enabled Disabled MESSAGES Local IP address ksz fees fo ofp CALLS Netmask lss fess Jess fo SETTINGS eas EE LAN Port forwarding Metwork devices Network classification Network user groups PPPOE Phone i 2 At DHCP status select Enabled recommended for most purposes or Disabled e If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If you select Disabled you need to set up a static IP address in the connected device MIS A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal See List of reserved IP subnets on page 120 3 If you want to change the Local IP address and the Netmask of the terminal type in the new address and netmask The Local IP address is the IP address of the terminal It is used for accessing the web interface By default the address is 192 168 0 1 and the netmask is 255 255 255 0 4 Click Apply 98 129217 B Setting up the interfaces 5 Chapter 4 Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet The terminal is normally in Router mode if you are using the Default network user group We recommend using a Static public IP address for the t
29. 17 B Starting up the terminal 12 Chapter 2 Getting started Connecting the Thrane IP handset Power supply PoE The Thrane IP Handset is powered from the LAN interface using Power over Ethernet The total output power from the two interfaces is 32 W Both interfaces can support devices of power class 1 2 and 3 4 7 and 15 4 Watt as long as the total power consumption does not exceed 32 W If the limit is exceeded the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down For this reason we recommend connecting your IP handset to LAN port 1 In case of power hold up failure on input power PoE will be turned off completely Starting up the Thrane IP Handset Noted The SAILOR 150 FleetBroadband only supports connection of one IP handset which must be the Thrane IP Handset To connect the Thrane IP Handset do as follows 1 Connect the Ethernet cable from the Thrane IP Handset cradle to one of the LAN PoE connectors on the terminal as described in the user manual for the handset MI We recommend connecting to LAN port 1 because in case of insufficient power to the LAN PoE interface port 2 will be closed down first 2 When the handset is connected to the LAN interface it is automatically registered in the terminal and assigned the local number 0501 and password 0501 3 The handset starts up automatically When the display shows this symbol Poi in the upper right cor
30. 217 B Using the phone book 45 Chapter 4 Using the web interface Viewing and editing the mobile number The mobile number is the phone number to use when making a call to the terminal To view the mobile number To view the mobile number of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane gt This number is not listed at delivery The user must enter the number received from the Airtime Provider Thrane amp Thrane SIGNAL HUHHH MOBILE NUMBERS FOR CURRENT SIM CARD DASHBOARD Standard voice 70772420524 PHONE BOOK Edit Mobile numbers MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESE SITE MAP To enter or edit the mobile number To enter or edit the mobile number click Edit at the bottom of the page type in the number received from your Airtime Provider and click OK 98 129217 B Using the phone book 46 Chapter 4 Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane This page contains information on usage for circuit switched connections Thrane amp Thrane SIGNAL UOOU000 TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 05 09 16 MESSAGES guile Export call log to file Outgoing calls Received calls Missed calls Standard data sessions SETTINGS ADMINISTRATION HELPDESK SITE MAP Exporting the call log You can export the call log file and save it on your com
31. AILOR 150 FleetBroadband system includes the following main units e TT 3050C SAILOR 150 FleetBroadband antenna e TT 3739A SAILOR 150 FleetBroadband Terminal e TT 3670A IP Handset amp Cradle wired SAILOR 150 FleetBroadband antenna The SAILOR 150 FleetBroadband system uses the TT 3050C antenna which is a small size maritime 2 axis stabilized BGAN antenna For information on how to install the antenna refer to the installation manual SAILOR Thrane amp Thrane 98 129217 B Main units 3 Chapter 1 Introduction SAILOR 150 FleetBroadband terminal Overview The SAILOR 150 FleetBroadband Terminal is the controlling unit in the SAILOR 150 FleetBroadband system It contains all user interfaces and a LED indicator and stores configuration data Tools for setup and daily use The Thrane IP Handset can be used for displaying status and for entering the PIN code for the terminal The IP handset connects to the LAN interface of the terminal For information on how to use the handset see the user manual for the IP handset The built in web interface in the terminal is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on the web interface see Chapter 4 Using the web interface SIM card The terminal has a SIM Subscriber Identity Module slot located in the connector
32. ARD ONGOING DATA SESSIONS ONGOING CALLS Ho active data sessions Wo active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh e Profiles that are currently active are displayed as a link with the text Stop lt name of profile gt e Profiles ready to be activated are displayed as a link with the text Start lt name of profile gt Start stop Standard IP on the LAN interface By default Standard IP is not automatically activated on the terminal If you want Standard IP to be automatically activated at start up the administrator can enable automatic activation under SETTINGS gt LAN gt Network user groups For details see Setting up the Default network user group on page 60 When automatic activation is disabled in the Network user groups page you can manually start stop your Standard IP profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS Ho active data sessions Wo active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh 98 129217 B Using a computer 30 Chapter 3 Operating the system Accessing the terminal from a remote location To access the terminal do as follows l Set up the terminal as described in Remote management on page 100 Start the connection locally e g from the Dashboard in the web interface accessed by a computer c
33. BGAN for PPPoE to the BGAN terminal PDP context to go out nework oS on the BGAN network PPPoE Router connection S PPPoE LY ee connection SS PPPoE PC andor broadcast equipment arnnectior l PDP Context gt BGAN terminal Built in web interface D YA A i Q 1 i Z 2 IP Handset Configuring the connected equipment for PPPoE To use PPPoE with your SAILOR system first enable PPPoE in your terminal Refer to Enabling PPPoE Point to Point Protocol over Ethernet on page 69 After enabling PPPoE in the terminal you must configure your equipment How to do this depends on the type of equipment Refer to the user documentation of the equipment As a minimum you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal e User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the APN is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider 98 129217 B Using a computer 32 Chapter 3 Operating the system To request a static IP if subscribed to from the APN you must type in the user name and password from your airtime subscription Note for MAC OS User name and password are required Use user name void and password void This works for some ISPs Contact your airtime provider for further information e
34. Delivery notification ves No CALLS Recipient Do Send SETTINGS ADMINISTRATION HELPDESK SITE MAP Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 for Denmark or 00 1 for USA Handling SMS messages 49 Chapter 4 Using the web interface Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 53 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to s
35. N FleetBroadband system includes the SAILOR 150 FleetBroadband terminal with connected peripherals a SAILOR 150 FleetBroadband antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Packet Switched Network A Access Station SAS i i Satellite in antenna Thrane amp Thrant SAILOR 150 r fo ah SAILOR FleetBroadband telephone cellular network SAILOR 150 FleetBroadband terminal Circuit Switched Network IP Handset i The BGAN services supported by SAILOR 150 FleetBroadband Supported services The BGAN services currently supported by the SAILOR 150 FleetBroadband comprise e A Packet Switched PS connection to the Internet e A Circuit Switched CS dialed connection for voice e Short Messaging Service SMS 98 129217 B The Inmarsat BGAN system 7 Chapter 1 Introduction Packet data service The packet data service available for the SAILOR 150 FleetBroadband offers a Standard IP background connection where several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received MAO The SAILOR 150 FleetBroadband only supports one packet switched conne
36. SAILOR SAILOR 150 FleetBroadband Thrane amp Thrane SAILOR 150 FleetBroadband Document number 98 129217 B Release date November 3 2009 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane amp Thrane The information in this manual is provided for information purposes only is subject to change without notice and may contain errors or inaccuracies Manuals issued by Thrane amp Thrane are periodically revised and updated Anyone relying on this information should acquire the most current version e g from http www thrane com or from the distributor Thrane amp Thrane is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other source Copyright 2009 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e SAILOR is a registered trademark of Thrane amp Thrane A S in the European Union the United States and other countries e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat
37. The browser is configured to use a proxy server You have entered a wrong IP address You are connected using VPN Troubleshooting guide Make sure the antenna has a clear view in all directions See the installation manual for details Check that both ends of the cable are connected properly according to the guidelines in the Installation manual Also check that no connectors are damaged Enter the web interface Select SETTINGS gt Satellite selection Select Auto and click Apply The system will now search for the satellite with the strongest signal and attempt to connect If the Radio silence function should not be activated deactivate it from the external device The administrator can access and change network user groups in the built in web interface of the terminal For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 119 Close down your VPN connection 107 A Phone connection cannot be established No phones are ringing on incoming calls A LAN connection cannot be established The cable is not properly connected The cable type or connector type is not corre
38. a phone call on page 23 Making a call from the terminal To make a call from a phone connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal MIO By default any handset connected to the terminal will ring on incoming calls To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is the country code for the BGAN system Example If you are calling from Denmark and the mobile number is 870772420567 on your terminal dial 00 870 772420567 If the mobile number is listed in the web interface you can look it up by selecting PHONE BOOK gt Mobile numbers If the number is not listed refer to the documents provided with your airtime subscription We recommend saving the mobile number in the web interface See Viewing and editing the mobile number on page 46 Making a call from one terminal to another To make a call from one terminal to another dial 00 lt Mobile number gt 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United Sta
39. ace on page 16 When the correct PIN has been entered the web interface opens the Dashboard and is ready for use MIO Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 98 98 129217 B Entering the SIM PIN in the web interface 39 Using the Dashboard Overview Chapter 4 Using the web interface The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your data sessions from the Dashboard see Connecting to the Internet on page 29 Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESE SITE MAP lt OO00000 PROPERTIES Airtime provider GPS position status Satellite selection Current satellite Unit serial number Software version Local IP address IMEI number Antenna status Unknown Acquiring Scanning Auto Hone Of441021 1 11 build 2 192 168 0 1 35315000 011899 8 Sky scan ONGOING DATA SESSIONS No active data sessions PROFILES ON LAN DEFAULT GROUP Start Standard Refresh SESSIONS TOTAL Standard voice inbound 00 08 50 Standard voice outbound 05 09 18 Standard data 59 00 MB ONGOING CALLS No active calls 98 12921 B Using the Dashboard 40 P
40. acquired using Call Hold or acceptance of Call Waiting Clear the held call if no PressR 0 waiting call exists Clear an active call and PressR 1 return to the held call Note that this is only possible if no waiting call exists 98 129217 B Using a phone 27 Chapter 3 Operating the system Transferring a call When you receive a call you can transfer this call to another phone connected to the terminal MAO Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Thrane IP Handset Select Options gt Transfer in the IP handset For further details refer to the section Handling calls in the user manual for the Thrane IP Handset Analog 2 wire phones with R key Do as follows to transfer a call 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient e Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller 98 129217 B Using a phone 28 Chapter 3 Operating the system Using a computer Interfaces The
41. age of the web interface is English You can change the language to French German Russian Spanish or Mandarin Chinese To change the language do as follows 1 Select SETTINGS gt Language Thrane amp Thrane SIGNAL oooogil LANGUAGE DASHBOARD English PHONE BOOK C Francals MESSAGES CALLS h Deutsch SETTINGS PyeckHit Fils i Espa ol Phone CO pi Common Apply Cancel IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK 2 Select a language from the list 3 Click Apply 98 129217 B Selecting the language 90 Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password To log on as administrator do as follows 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL OOUO0000 Please enter administrator username and password ciabatta ADMINISTRATOR LOGON PHONE BOOK tea admin MESSAGES Password pes CALLS Cancel SETTINGS ADMINISTRATION HELPDESK SITE MAP Forgot administrator password If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the administra
42. applied to historical figures so you may want to save the call log to a separate file to keep track of historical data SIM Lock User permissions af 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls and data sessions on page 48 Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION page select Log Handling 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page 98 129217 B Administration 95 Chapter 4 Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION gt SIM PIN Thrane amp Thrane SIGNAL UOO0000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling SIM PIN SIM Lock User permissions Remote management HELPDESK REQUIRE PIN Require PIN on startup Enabled
43. arsat s voice mail service Then an SMS is sent to the SAILOR FleetBroadband messaging system to alert you that there is a voice message The SMS has the contents e Number called from e Date and time the voice mail message has been received e Number to call to listen to the voice mail message To see that a new SMS has arrived you open the web interface For further details see Receiving a message on page 51 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world 98 129217 B Using a phone 24 Chapter 3 Operating the system Making local phone calls You can make local calls between phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers assigned to each type of interface see Local numbers and special purpose numbers on page 25 To make a local call dial lt local number gt followed by or off hook key Dialing functions Local numbers and special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal MAO Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers in stead of a local number 0 followed by or off hook key Redial
44. atus Enabled CALLS Internet connection Router mode l SETTINGS Changes to Status and Internet connection only take effect after reboot LAN TCP IP Port forwarding G Dynamic IP address Enabled Disabled Network devices Static IP address Network classification IP Header compression Network user groups APH PPPoE aih cammon Phone SIM default Common 5 Phad ee Network assigned Discrete 1 0 eea demne EGAN INMARSAT COM Upload User name Satellite selection Damen M Language PROFILES ADMINISTRATION Automatic activation Enabled Disabled HELPDESE Apply Cancel SITE MAP 4 Select the type of Internet connection MIS The Default group cannot be set to Bridge mode If you want to use Bridge mode you must use Group 0 see the previous section 98 129217 B Setting up the interfaces 60 98 129217 B Chapter 4 Using the web interface Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router No Internet access means no connection to the Internet is allowed Use this setting e g for the IP handset where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet Also use this setting if you are goi
45. ct The Mute function is activated from an external device connected to the I O interface of the terminal The cable is not properly connected The cable type or connector type is not correct The connected equipment is set up to use a Static IP address and e the IP address is reserved for internal use in the terminal or the terminal is set up to assign a dynamic IP address to the equipment Chapter 5 Troubleshooting Connect the cable For information on the correct type of connector and cable refer to the installation manual If the Mute function should not be activated deactivate it from the external device Connect the cable For information on the correct type of connector and cable refer to the installation manual Do one of the following Change the IP address of the connected equipment to an IP address that is not reserved See List of reserved IP subnets on page 120 Set up the equipment to use a dynamic IP address or disable DHCP in the terminal See step 2 in the section Setting up the local LAN IP addresses on page 56 Troubleshooting guide 108 An IP handset connection cannot be established The administrator password does not work 98 129217 B The cable is not properly connected There is no power PoE in the LAN interface The reason may be that there is not enough power to supply PoE for the LAN interface Someone has changed the administrator
46. ction to the Internet at a time per SAILOR 150 FleetBroadband system Circuit Switched dialed service The circuit switched service available for the SAILOR 150 FleetBroadband offers Standard Voice which is a low tariff connection for voice only The voice signal is compressed to 4 kbps which reduces the bandwidth use and consequently the tariff MAO The BGAN system only supports one external circuit switched call at a time per SAILOR 150 FleetBroadband system SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages to and from the terminal Supplementary services The BGAN system also provides the following supplementary services e Call hold e Call waiting e Call forwarding e Voice mail e Call barring Limitations SIM lock The supplier may have locked the SIM card to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual 98 129217 B The Inmarsat BGAN system 8 Chapter 1 Introduction Also some services may not be available at the edge of coverage areas i e in low elevations The thin lines in the coverage map below enclose the areas with an elevation angle of 20 degrees or more For further information on coverage please refer to the Inmarsat home page at www inmarsat
47. curity mechanisms so that only authorized users can access the network 125 Numerics 2 wire interface enabling or disabling incoming calls 70 local numbers 25 A access to services and interfaces 9 administration settings 91 administration remote 100 analog phone local numbers 25 antenna serial number 55 viewing properties 55 viewing status 41 viewing type 103 APN common setting 71 barring calls 75 BGAN connecting to 17 coverage 6 services 7 system overview 7 Bridge mode 59 browser settings for web interface 35 C call log 47 98 12921 B calls barring 75 closed user group 78 enabling or disabling incoming 70 forwarding 74 holding 27 line identification 77 local 25 making or receiving 23 missed received outgoing 48 redial 25 to the terminal 24 transferring 28 viewing ongoing 42 waiting indication 26 76 CE compliance 121 clearing logs 95 clearing usage counter 95 closed user group 78 common network settings 71 compression header 68 computer connecting to LAN 14 configuration exporting to file 94 importing from file 94 LAN 56 conformity 121 connecting to the BGAN network 17 connector panel 10 contact information 104 coverage Inmarsat BGAN system 6 D dashboard 40 data sessions viewing ongoing 42 Declaration of Conformity 122 default IP address 36 network setup 29 document number installation manual vi IP handset user ma
48. d out by official Thrane amp Thrane distribution partners In the field UPLOAD SOFTWARE TO TERMINAL click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes Uploading software 87 Chapter 4 Using the web interface Downloading software from the Internet ORENS The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software If you don t want to use airtime you can acquire the software from Thrane amp Thrane Save it on your computer and then connect the computer to the terminal To download the latest software from the Internet to the terminal do as follows l 2 3 98 129217 B Make sure you have a connection to the Internet from your terminal Open the web interface and select SETTINGS gt Upload from the left navigation pane Thrane amp Thrane SIGNAL UOO0000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP CHECK FOR SOFTWARE UPDATES Current software version 1 11 Check for updates Latest available Not checked File size UPLOAD SOFTWARE TO TERMINAL Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane a
49. ditions First of all the antenna should have an unblocked view to as much of the sky as possible The terminal will not be able to register with the SAS without a GPS fix e Not registered The terminal has not been able to register with the BGAN network Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 89 Current satellite The satellite to which the system is currently logged on Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal Antenna status The status of the antenna The antenna status can be e Sky scan The antenna is searching for the BGAN signal e Tracking The antenna has found and locked to the BGAN signal The antenna is now tracking the BGAN signal e No antenna No known antenna is detected by the terminal Using the Dashboard 4 Chapter 4 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions MAO The counters for calls and data sessions are only intended as a guid
50. e and cannot be used for direct comparison with your airtime bill e ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call e ONGOING DATA SESSIONS is a list of data profiles that are currently active including the IP address that is assigned to each profile e SESSIONS TOTAL lists the totals for each connection The list shows the time connected hh mm ss for voice and MB transferred for Standard data The counters show totals for connections since the counters were last cleared For information on how to clear the counters see Log handling on page 95 MIO If power to the terminal is interrupted unintentionally the totals may be slightly inaccurate at next startup Thrane amp Thrane SIGNAL OO00000 bX DASHBOARD PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Unknown Standard voice inbound 00 08 50 MESSAGES GPS position Acquiring Standard voice outbound 05 09 18 CALLS Status Scanning Standard data 69 00 MB SETTINGS Satellite selection Auto ADMINISTRATION Current satellite None HELPDESK Unit serialnumber 07441021 SITE MAP Software version 1 11 build 2 Local IP address 197 168 0 1 IMEI number 393515000 011899 8 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh 98 129217 B Using the Dashboard 42 Chapter 4 Us
51. e handset and terminal are set up to recognize each other and the handset is connected to the terminal For further information see below Setting up the Thrane IP handset to match the terminal The web interface of the IP handset opens It is very similar to the web interface of the terminal but has a handset icon in the top left corner With the web interface of the IP handset you can access the internal settings of the IP handset For further information refer to the user manual for the IP handset Setting up the Thrane IP handset to match the terminal In the IP handset use the display menu system to enter the user name Number in the web interface and the password you just entered in the web interface Do as follows l In the IP handset select Menu and then SIP to get the list of profiles Select the BGAN profile and select Options left softkey Select Edit View and set the user name and password to the same as in the terminal s web interface Note that the user name is also the local number for the handset When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset 98 12921 B Setting up the interfaces 80 Chapter 4 Using the web interface Enabling Disabling incoming call
52. e web site www thrane com and download the latest version from Service gt Self Service Center gt Downloads or acquire it from your distributor Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains a brief description of the system and an overview of the BGAN services e Getting started explains how to insert SIM Subscriber Identity Module card and start up the unit It also contains a short guide to making the first call e Operating the system explains how to use the system e Using the web interface explains how to use the built in web interface of the terminal for configuration and daily use and describes the available menus and settings including advanced setup of interfaces e Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicator and the Reset button and explains the event messages that may show in the web interface Further it gives information on where to get help if needed e Conformity contains declarations of conformity for the SAILOR 150 FleetBroadband system 98 129217
53. ecurely transport data packets over the connection On the equipment connected to the SAILOR 150 FleetBroadband terminal you must enter a few settings for your PPPoE connection For example you need to set up which service to use and possibly a user name and password For details refer to Using PPPoE Point to Point Protocol over Ethernet on page 32 and to the documentation for your connected equipment On the SAILOR 150 FleetBroadband terminal you must enable PPPoE before you can establish a PPPoE connection Refer to the next section Enabling PPPoE in the SAILOR 150 FleetBroadband terminal To enable PPPoE in the terminal do as follows l 2 3 98 129217 B Select SETTINGS gt LAN gt PPPoE Thrane amp Thrane SIGNAL UO00000 PPPOE DASHBOARD PHONE BOOK PPPOE Enabled Disabled MESSAGES Apply Cancel CALLS SETTINGS LAN Fort forwarding Network devices Network classification Network user groups PPPoE Phone r q H Select Enabled Click Apply Setting up the interfaces 69 Chapter 4 Using the web interface 4 Restart the terminal for the setting to take effect For information on how to establish a connection with PPPoE see Using PPPoE Point to Point Protocol over Ethernet on page 32 Configuring the Phone interface To enable disable incoming calls on the Phone interface do as follows 1 Select SETTINGS gt Phone from the left navigation pane Thrane amp Thrane
54. eecssecsseeseesseeseeeeseeeseeeees 39 Using the Dashboard serseri EE EE eee aanreauanes 40 Yano TE prone DOOK siesena E E A EE E 43 STNG TINE C GU OG oaran a E E EOE N O EEE EAEE 47 Handling SMS messages asvcccssveasaccdascscccasninconcsesasseecestnacsacayassnanshendiesdedenesatoenates 49 Setting up the interfaces nsnnennenooneonesoeseesesseseenessesrenessessesessesseseesesseseesessesees 55 Uploading SOM WANS sorei ner nE E AE E E 86 Selecting the preferred BGAN satellite oo eeccsseesccssecsseesseeseeeseeseeeeees 89 DOVE LINC Vel NG GIG r E E E 90 AEA ON E AE EE 91 Help desk and diagnostic report essenseseesessessessessessessessessesseseessesseseeseeseesesse 101 Event togging and Sel TeSt sorpprescronoiru ron orrein EEr aS E E 102 MEMA ena E E E E 103 Troubleshooting D DET a E E E 104 Cea SUC GE areena E R EEE AR 104 Uploading SOnWATG sencsrasoiennE n aran E pees iaseeacicn 105 Pal WVUMMIDIENS serren n E E EA EI 106 Tro blesnootng gud E ccc sisessisensteniacsdasccsisonstendnssdsaceadednawecepedeacsadacomnsa santeastocesss 107 Se E E E E E E E 110 Eee OF E e E EE E EEE E E 118 RESET DUTON ceceeriir iee E A E A AEE E EE E EEE 119 list ot reserved IP SUDNETS rac ocqcenccuecescestevetenssareesousescersaagcnseseasneceaseresaeesenrerees 120 Conformity EPE PE EAE TEE E A T T NE 123 EIP EEE E S E E AE T TAT 126 viii Chapter 1 Introduction Welcome Congratulations on the purchase of your SAILOR 150 FleetBroadband sy
55. eing activated Click OK next to Read current settings to make sure the page is updated Select which calls should be barred In the Barring PIN field type in the PIN for your call barring setup MIS This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN Click Apply Setting up the interfaces 75 Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Thrane amp Thrane SIGNAL BRREOOO DASHBOARD i Ok PHONE BOOK Read current settings susie STANDARD OICE CALLS r W call waiting enabled SETTINGS LAN Apply Cancel Phone Please note that some active call forward call barring or call waiting settings Common may prevent other call forward call barring or call waiting settings from being activated Call forward Zall barring Call waiting Line identification Closed user group IP handsets Discrete I O 2 Click OK next to Read current settings to make sure the page is updated 3 Select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply 98 129217 B Setting up the interfaces 76 Chapter 4 Using the web interface Line identification You
56. end the message again To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options 98 129217 B Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages Handling SMS messages 50 Chapter 4 Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e g from a mobile phone using the mobile number for the terminal Dial lt Mobile number gt The first
57. erface by clicking the warning symbol in the icon bar at the top in the web interface You can also see the messages in the Thrane IP Handset All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 102 98 129217 B Status signaling 110 List of events Chapter 5 Troubleshooting The following list explains the events that may show in the web interface of the terminal Noted 00100 to 00199 00210 to 00219 00240 to 00249 00260 to 00269 00270 to 00279 00280 to 00289 00300 to 00309 00340 to 00349 00350 to 00359 00360 to 00369 01010 to 01019 98 129217 B System data damaged SIM module error Temperature Sensor Crror system error Voice module error Ethernet module error GPS module error 2 wire failure AD9864 calibration data error No antenna found Temperature Coo low critical Important system data is damaged The SIM interface on the terminal cannot be used The terminal is in danger of overheating The terminal cannot communicate on the satellite network Voice services cannot be accessed by the terminal The Ethernet interface on the terminal cannot be used The GPS module is out of function The terminal cannot obtain a valid GPS position The Phone interface of the terminal cannot be used Internal error in the receiving part of the terminal The terminal cann
58. erminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 5 on page 61 in the section Setting up the Default network user group The following example shows how to allow Internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane DASHBOARD PORT FORWARDING cele slays Port forwarding Enabled Disabled MESARGES Active Incoming port range Destination IP Destination port range CALLS F es Bes EAE e Mies SETTINGS a Ce eo ae LAN Port forwarding z O E fo_ o _ Network devices C b p noo eo oe Network classification O b fo boon kb E Network user groups E b E nooo b J E PPPOE r e W ene i Phone 4 eo mo Common a CoO BOET me eo Discrete I O O b p ooon bp bp Upload Apply cancel Satellite selection 2 Select Enabled to generally enable port forwarding 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 Inthe Active column select which ports should have port forwarding activated 8 Click Apply 98 129217 B Setting up the interfaces 58 Chapter 4 Using the web interface You can n
59. essages 50 127 P phone local call 25 making calls 23 phone book 43 adding number 45 deleting all entries 45 deleting an entry 45 modifying an entry 45 Phone interface enabling or disabling incoming calls 70 local numbers 25 phone number for terminal 46 PIN administration PIN 91 entering 15 entering in web interface 16 entering with a phone 15 entering with IP handset 15 PoE 13 port forwarding 58 Power over Ethernet 13 power supply for IP handset 13 powering the terminal 11 PPPoE enabling 69 using 32 properties antenna 55 system 41 Proxy server disabling 35 PUK code 15 17 Q Quick dial 23 R radiation ii redial 25 registering on the BGAN network 17 remote management 100 remote on off 11 Router mode 61 98 129217 B Index S safety summary iii satellite selecting 89 view current 41 view selected 41 sent messages resending forwarding or deleting 50 viewing status 50 serial number 41 antenna 55 services limitations 8 supported by BGAN 7 services and interfaces combinations 9 Short dial 23 show number 77 SIM lock 8 site map of web interface 103 SMS in web interface forwarding 52 opening 52 receiving 51 replying to 52 sending 51 SMS service number 54 software uploading 86 viewing version 41 Standard IP activating 29 30 Status air interface 103 connection 103 extended 103 methods for signaling 110 ongoing calls and da
60. estermenceaieoossaes V Introduction WOLCOTT G iee E E E RS 1 TE CVS Cia Ue aa E E E 2 Features and 1MTENaACES sociari nE EEEE EE A 2 Ma S a E E E A TE E T AA 3 The Inmarsat BGAN SySTENT scs cessstssacsenesssesseahszseseccssdenssesacssncusssdecstesquesszaanennt 6 Access to services and interfaces oo ee eesescceseessesscesseeecsseeseesscesseseeessesseesseees 9 Getting started EE E E PE E E A E E E 10 Beroe you SEU eE S A EE E 10 Staring Up the terminal vcsaccssesrenzescsacesacenancsecsorsagessodeaiesduaccsgassetesssesntioisenvanctaes 11 Connecting the Thrane IP handset cceecsscsesscessceseesseessesscessssseesseseenseees 13 CONNECTING A COMPUTED 0 ee eeeesscesessecsseesscsscesscesecssesseessecseseseessecsesssesseesaeens 14 Entering the SIM PIN for the terminal 0 0 ecsscscssccsecseesseesessseesseseesseenes 15 Registering with the BGAN network ou cseescessesscesecsecsseesesseessessesereeees 17 AVION TNE TIES A E r sect asecas E E E E 18 Standard connection to the Internet default 0 ec cseseesceeeteereeseeeeees 19 Operating the system TTS aD oE E E TR 21 EE EE E P E N 21 Unda POO INS roeren E E E ees teeaareone eee 23 Uno COMM OUI EE serere E E EA A E E T E 29 Usmo the IP Nand SE orriek E E E E 33 Using the web interface TAs WITS aTe a E E E E N vil Chapter 5 Chapter 6 Glossary Index 98 129217 B Table of Contents DOUTOR sesa a RE E A A EA AEA 34 Entering the SIM PIN in the web interface occ ce
61. et When you connect the Thrane IP Handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The menu system in the IP handset includes the following items for the terminal e BGAN menu Starting and stopping your data connection Viewing C No signal strength for the system Viewing status Ready Registering etc for the system Viewing the software version of the terminal Entering the PIN and PUK for the terminal Viewing active events Viewing GPS status e Contacts Inclusion of the terminal phone book not editable in the IP handset Contacts e SIP Session Initiation Protocol Selecting viewing the SIP profile used for communication with the BGAN terminal e Date and time 98 129217 B In this chapter 21 Chapter 3 Operating the system e Possibility of using UTC time received from the BGAN satellite For further information see the user manual for the IP handset The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser No installation of software is required With the web interface you can e Enter the SIM PIN for the terminal e DASHBOARD page e start and stop data sessions e view information on calls to from the terminal e view status of the terminal and antenna e view properties of the
62. etwork Settings SIP S BGAN The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal You can mount the cradle on a wall or a desktop 98 129217 B Main units 5 Chapter 1 Introduction The Inmarsat BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system For updated information on coverage see Inmarsat s home page at WWwW inmarsat com Key py l 4 Americas F l 4 EMEA F l 4 Asia Pacific MI The map above shows Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas may fluctuate 98 129217 B The Inmarsat BGAN system 6 Chapter 1 Introduction Overview of the BGAN FleetBroadband system A complete BGA
63. g SV Denmark Place and Date Kgs Lyngby 3 July 2009 Thrane amp Thrane A Doc no 99 129738 A Page 1 of 1 Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark T 45 3955 88 00 F 45 39 55 88 88 info thrane com www thrane com Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Ai Det Norske Veritas 7 Danmark A S Certification Pupi Glossary A APN Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CM Continuous Monitoring CS Circuit Switched Circuit switched networks require dedicated point to point connections during calls D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network DNS Domain Name System A system translating server names URLs to server addresses G Geostationary Placed in a fixed position relative to a point on the surface of the earth I 1 0 Input Output IAI 2 Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new bearer types which gi
64. hanged and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange The terminal restores factory settings and reboots the system While the terminalis booting press and hold the Reset button For service use only The bootloader initiates software upload Refer to the installation manual for details Reset button 119 List of reserved IP subnets Chapter 5 Troubleshooting Some IP subnets are reserved for internal use in the terminal If any of these addresses are assigned to external equipment connected to the terminal the terminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 168 2 0 192 168 3 0 192 168 4 0 192 168 5 0 192 168 6 0 192 168 7 0 192 168 8 0 192 168 9 0 192 168 10 0 192 168 16 0 192 168 17 0 192 168 18 0 192 168 19 0 192 168 20 0 192 168 21 0 192 168 22 0 192 168 23 0 192 168 24 0 192 168 25 0 192 168 26 0 98 12921 B List of reserved IP subnets 120 Chapter 6 Conformity CE R amp TTE The SAILOR 150 FleetBroadband is CE certified R amp TTE di
65. harges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls 98 129217 B Using the Call log 48 Chapter 4 Using the web interface Handling SMS messages Sending an SMS message Cyrene If the terminal is not online when you attempt to send a message the message is moved to the Outbox instead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows l 2 98 129217 B Click MESSAGES from the left navigation pane This page contains new incoming messages In the left navigation pane click Write message Thrane amp Thrane SIGNAL EEREOOO WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox el Write message Please note that text over 160 characters will be sent as multiple messages Outbox This will be sent as i message s Sent Message settings
66. he Default network user group on page 60 Select SETTINGS gt LAN gt Network classification The network classification table is used to define which network devices IP addresses and or LAN ports are associated with which network user groups Thrane amp Thrane SIGNAL DOO0000 NETWORK CLASSIFICATION TABLE DASHBOARD MAC address IP address LAN port Network user group PHONE BOOK is h Default group MESSAGES dd CALLS Changes to this page only take effect after reboot SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPOE Setting up the interfaces 65 Chapter 4 Using the web interface 14 Click Add to include Group 0 Bridge mode in the list SIGNAL O000000 EDIT ENTRY DASHBOARD Enter values below or select a device from the list of known network PHONE BOOK devices to use that as a template If a field is left empty it will be considered a wild card MESSAGES MAC address jf CALLS SETTINGS IP address rT WoW IE LAN LAN port 2 Port forwarding Network user group aroupo al Network devices Apply Cancel Network classification NETWORK DE ICES Network user groups IP address MAC address Device Name PPPoE 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 192 166 11 1 00 16 F6 09 09 06 device 1 Add Phone 15 Select or type in the parameters you want to associate with your Group 0 MAC address If you want only a specific device MAC address to belong to Group 0 you can
67. ibutor Restart the terminal If the problem persists contact your distributor Check the wires to your phone Put phone on hook Check the wires 113 Chapter 5 Troubleshooting 03600 to 03609 08002 08008 08009 0800B 0800D 08010 0801B 98 129217 B 2 wire operational failure One or more ports has PoE disabled due to power limitations Antenna exceeds voltage threshold Power Hold up the terminal can no longer power the antenna PoE Overvoltage protection is activated Antenna Overvoltage protection is activated Undervoltage has been detected Lost connection to the GPS receiver The Phone interface fails to operate Possible reasons 1 Ground shorted 2 Power overload 3 Temperature overload The power supply to the terminal has dropped critically PoE is disabled to ensure enough power to the antenna The antenna voltage is either too high or too low The power supply to the terminal has dropped for too long The antenna does not have enough power to function Overvoltage is detected in the terminal The terminal will be shut down in 10 minutes Overvoltage is detected in the antenna The terminal will be shut down in 10 minutes The input voltage has dropped below an acceptable level The terminal will be shut down in 10 seconds if the situation persists Communication with the GPS receiver in the antenna is lost Status signal
68. igation pane Click on items in the site map to go directly to the relevant location 98 12921 B Site map 103 Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription documents for a contact number System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area A list of certified partners and distributors is available on Thrane amp Thrane s web site www thrane com Select Maritime and select Distributors from the top menu bar 98 129217 B In this chapter 104 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal do as follows 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software us
69. ing Check the wires Wait until the event is cleared then try again Wait until the event is cleared then try again Ensure a stable power supply to the terminal Check the cable to the antenna Contact your distributor if the problem persists Ensure a stable power supply to the terminal Do not use the terminal Contact your distributor Do not use the terminal Contact your distributor Ensure a stable power supply to the terminal Restart the terminal Contact your distributor if the warning persists 114 Chapter 5 Troubleshooting 0801D 0802C 0802D 0802E 0802F 08030 08031 08032 08033 98 129217 B Uploading firmware to antenna Firmware update still fails after several retries Firmware update failed Firmware is older than current antenna version Antenna main image could not be loaded Antenna could not enter main application mode Failed to enter normal operation Firmware image version lower than active antenna version Firmware image doesn t support antenna hardware New firmware is being uploaded to the antenna The Event will be cleared when upload has finished The terminal was unable to upload new firmware to the antenna The terminal was unable to upload new firmware to the antenna The firmware in the antenna is newer than expected by the terminal Antenna failed to start up normally Antenna failed to start up
70. ing the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or add new names and phone numbers MIO If you are using a Thrane IP handset with the terminal the contacts from this terminal phone book are included read only in your handset phone book 98 129217 B Using the phone book 43 Chapter 4 Using the web interface Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane SIGNAL DO00000 DASHBOARD Entry Name Numbers Actions PHONE BOOK 1 Mr Jones 004559559800 Edit Delete MESSAGES 2 Mrs Smith 004539556666 Edit Delete CALLS 3 New SETTINGS 4 New ADMINISTRATION 5 Hew HELPDESK 6 New SITE MAP 7 New 5 New q New 10 T 1i g 12 o 13 a 14 T 15 a 16 T 17 o 16 o 19 mu 20 a Delete all entries in phone book The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into
71. ing the web interface You can upload software from the web interface If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 86 98 129217 B Uploading software 105 Chapter 5 Troubleshooting Part numbers System units TT 3744A SAILOR 150 FleetBroadband system ee SAILOR 150 FleetBroadband antenna 403050C SAILOR 150 FleetBroadband terminal 403739A TT 3670A Thrane IP Handset amp Cradle wired oom Thrane IP Handset wired 403672A Thrane IP Cradle wired 403674A 98 129217 B Part numbers 106 Chapter 5 Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems 98 129217 B No signal or weak signal from the BGAN satellite No transmission on the BGAN network is possible Connection to the Internet cannot be established The web interface cannot be accessed The view to the satellite is blocked The antenna cable is not properly connected The system is set up to use one specific satellite but the system is outside coverage from that satellite The Radio silence function is activated from an external device connected to the I O interface of the terminal Your network user group does not allow Internet access
72. int Name APNs are provided from the Airtime Provider They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a network user group with Router mode to use the NAT of the terminal 98 129217 B Setting up the interfaces 68 Chapter 4 Using the web interface Enabling PPPoE Point to Point Protocol over Ethernet What is PPPoE By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then s
73. ion from a file do as follows 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under administrator logoff in the ADMINISTRATION page 98 129217 B Administration 94 Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions To enter the call tariffs do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges Thrane amp Thrane SIGNAL Ooooiii The billing details from your Inmarsat Service Provider can be entered below DASHBOARD PHONE BOOK Currency EUR for display purposes only MESSAGES Standard voice EUR 0 00 per minute CALLS SETTINGS Standard data EUR oo per MegaByte 1000 kB ADMINISTRATION Apply Cancel Call charges Eee EEE Log handling Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual SIM PIN bill If you change the currency or the rates these changes will also be
74. issions Apply Cancel Remote management HELPDESK Select whether remote access should be Enabled or Disabled Type in the Incoming port number MIS The port number must be available at your service provider Under TRUSTED IP ADDRESSES type in the IP addresses of the devices you want to give access to the terminal Click Apply You can now access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field 98 129217 B Administration 100 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if itis available on the SIM card To access the Help desk select HELP DESK from the left navigation pane Thrane amp Thrane SIGNAL UOO0000 SUPPORT DASHBOARD For help please contact Please enter support information here PHONE BOOK MESSAGES Generate diagnostic report to file Generate report CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Extended status Self test SITE MAP 4 a If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local distributor Generating a diagn
75. l 2 Inthe web interface select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL noooo00 DASHBOARD Entry Number Handset password Actions Configure handset PHONE BOOK z aa Boe Edit Delete Configure MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Call settings Server settings Discrete I O 3 Select Edit next to the handset to change the password of the handset Remember that you must enter the same password in the IP handset For details see the next section Setting up the Thrane IP handset to match the terminal 4 Select Delete next to the handset to delete it from the list When the handset is deleted you can no longer access the terminal with this handset 98 129217 B Setting up the interfaces 19 Chapter 4 Using the web interface The page is updated as shown Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Configure handset a 0501 New Not active PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Call settings Server settings Discrete I O To be able to access the terminal with a Thrane IP Handset again you must click New and enter the password Note that the Thrane IP Handset only supports numbers no letters in the password Remember to set up the Thrane IP Handset to use the same password Select Configure next to the handset to access the built in web interface of the IP handset MI The Configure link is only available if th
76. l is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number e For the Thrane IP Handset Select the BGAN menu select Enter PIN and enter the administrator user name and password for the terminal Then enter the PIN for the terminal Note that the menu item Enter PIN is only available if the terminal is waiting for a PIN Wrong SIM PIN Analog phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the SIM PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times in the terminal you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key 98 129217 B Entering the SIM PIN for the terminal 15 Chapter 2 Getting started Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user na
77. l not apply to dial up or YPN connections Gddress fio 1 1 8 Port eo Govanced i M Bypass proxy server For local addresses cn 2 Clear the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection 98 129217 B Introduction 35 Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface do as follows l 2 Connect your computer to the terminal Start up the terminal For details see Getting started on page 10 Open your browser and enter http ut bgan or the IP address of the terminal in the address bar If your connected computer is set up to obtain a DNS server address automatically this name is translated into the local IP address of the terminal The default IP address of the terminal is http 192 168 0 1 MAO If the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until the terminal is powered off Then the terminal returns to the IP address from before the Reset
78. ll see the antenna serial number on the label on the underneath of the antenna 98 129217 B Setting up the interfaces 55 Chapter 4 Using the web interface Configuring the LAN interface Overview The SAILOR 150 FleetBroadband terminal has 2 LAN connectors with PoE Power over Ethernet Some of the LAN parameters are set up in the network management pages which require administrator password CAUTION All connections to the LAN interface may be affected when you change AY the following settings This also includes your own current connection to the web interface Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal The terminal has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal You can also set up the local IP address used by the connected devices to access the terminal The drawing below shows the default setup Local IP addresses default setup Device1 assigned by the terminal DHCP gt 192 168 0 1 Terminal assigned by the terminal DHCP 192 168 0 1 y Device 2 98 129217 B Setting up the interfaces 56 Chapter 4 Using the web interface To change the local IP addresses do as follows 1 From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane SIGNAL OO0000
79. mber 35315000 011899 8 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions 98 129217 B Introduction 37 Chapter 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 51 An event is active Click the icon to see a list of active events For explanations of the event messages see List of events on page 111 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface 98 12921 B To expand a menu click the menu in the navigation pane To access status and settings click the
80. me and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows 1 On a computer connected to the terminal open your browser and enter http ut bgan or the IP address of the terminal in the address bar default IP address http 168 192 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page Thrane amp Thrane SIGNAL 000000 Please enter PIN DASHBOARD PIN fer ADMINISTRATION 4 2 Type inthe PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN 98 129217 B Entering the SIM PIN for the terminal 16 Chapter 2 Getting started For further information on the web interface refer to Using the web interface on page 34 Wrong PIN You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed b
81. mp Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing software to your SAILOR 150 FleetBroadband If you have problems or questions with respect to downloading software or Uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal Uploading software 88 Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to
82. n pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail The Voice mail number is the number you call to hear your incoming voice mail MIO The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number 98 129217 B Handling SMS messages 54 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL UO00000 ANTENNA DASHBOARD Antenna bootloader version 1 0 PHONE BOOK Antenna software version 1 0 MESSAGES Antenna serial number 15704719 CALLS SETTINGS LAN Phone Common IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP MAO If the HPA module in the antenna has been exchanged the Antenna serial number field shows 0 You can sti
83. nction in the web interface For further information see Configuring the I O interface on page 85 Using a remote on off switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the terminal in the on position you can always switch the terminal back on with the remote switch The standby current when the remote switch is off is max 2 mA For further information on the remote on off function refer to the installation manual for the SAILOR 150 FleetBroadband system 98 129217 B Starting up the terminal 11 Chapter 2 Getting started Power up completed When the terminal is switched on the Power indicator in the terminal lights green You can now access the terminal settings but the terminalis not ready for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for the terminal on page 15 and Registering with the BGAN network on page 17 To switch off the terminal tip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above 98 1292
84. ner the handset is ready for making a call If the handset is not ready for making calls it may be because the BGAN terminal is waiting for a SIM PIN To check this enter the handset menu system and select BGAN gt Status gt PIN status You can enter the SIM PIN using the IP handset For details see Entering the SIM PIN using a phone or IP handset on page 15 98 129217 B Connecting the Thrane IP handset 13 Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically To check this on your computer Windows XP do as follows l Go to Start gt Settings gt Control Panel gt Network Connections Right click on the LAN connection you want to use Select Properties highlight Internet Protocol TCP IP Click Properties Make sure that the following is selected e Obtain an IP address automatically e Obtain DNS server address automatically Connecting a computer to the LAN interface To connect a computer to the LAN interface do as follows i 2 Power up your computer Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal When the computer and the terminal are ready check the connection e g by accessing the built in web interface of the terminal with your br
85. net Access Identifying a network device See Viewing network devices on page 67 The network devices are identified by their IP address MAC address and optionally device name Associating the network user group and the network device See the next section Setting up a Bridge mode connection step 13 The network classification table determines which devices should belong to which network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries in the table When a match is found the terminal establishes a packet data connection PDP context with the settings defined in the belonging network user group and the device is ready for use with the terminal Setting up the interfaces 59 Chapter 4 Using the web interface Setting up the Default network user group The Default network user group provides a shared Standard connection to the Internet using the built in router functionality of the terminal If you want to apply other settings to the Default network user group do as follows 1 Select SETTINGS gt LAN gt Network user groups 2 When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 3 Click Edit next to the Default user group Thrane amp Thrane SIGNAL OUD0000 DASHBOARD NETWORK USER GROUP PHONE BOOK pee Default MESSAGES St
86. ng to use Group 0 to establish a Bridge mode connection Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP If you want to use a static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 5 at Dynamic Do not select Static IP e Select SIM default in step 8 e Type in the APN user name and password from your provider in step 9 Your terminal will then use the static IP address set up for your SIM card MA Static IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 68 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 71 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common
87. ng up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 49 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane SIGNAL noonoo SMS service center 870772001799 Edit DASHBOARD Voice mail number 8707 72001899 PHONE BOOK Include message in reply Yes fo MESSAGES Inbox Delivery notification ves Wo Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 2 Ifyou wantto include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply 98 129217 B Handling SMS messages 53 Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message settings from the left navigatio
88. nge the common APN ata later stage itis automatically updated for both network user groups where the Common setting is selected 98 129217 B Setting up the interfaces 71 Chapter 4 Using the web interface To set up the common interface settings To set up the common interface settings do as follows 1 Select SETTINGS gt Common Thrane amp Thrane SIGNAL OOU0000 COMMON INTERFACE SETTINGS DASHBOARD APM PHONE BOOK cy MESSAGES SIM default CALLS Network assigned SETTINGS User defined LAN Phone Apply Cancel Common Call forward Call barring Call waiting Line identification Closed user group IP handsets Discrete IFO 2 Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 3 Click Apply 98 129217 B Setting up the interfaces 72 Chapter 4 Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces MAIO The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user gro
89. nistration 98 98 12921 B Chapter 4 Using the web interface e no to block the use of AT commands on the LAN interface MAO This setting does not take effect until the terminal is restarted AT commands are low level commands used to control modems in this case the SAILOR 150 FleetBroadband terminal They are typically used during service and maintenance or when troubleshooting the terminal Click Apply The settings to which access is denied are now greyed out for the non administrator user Administration 99 Chapter 4 Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location MIO We recommend using a static external IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 5 on page 61 in the section Setting up the Default network user group To set up the terminal for remote management do as follows l 5 From the left navigation pane select ADMINISTRATION gt Remote management Thrane amp Thrane BATTERT SIGNAL TUT REMOTE MANAGEMENT DASHBOARD PHONE Book Remote access to web server Enabled Disabled MESSAGES Incoming port soso CALLS TRUSTED IP ADDRESSES SETTINGS IP address fez Jzas Jae eio ADMINISTRATION ieesddrece TIL IL IL Call ch D Aa IF address my Log handling IP address rT fF POE SIM PIN SIM Lock IP address User perm
90. notified of an incoming call from the satellite interface the switch is closed pin 1 is connected to ground When the call is answered or the caller gives up and releases the call the switch is opened again Pin 2 Warning Error output Pin 2 acts as a built in switch in the terminal Pin 2 can be used to provide an external signal that indicates active warning error condition s You can configure pin 2 to be Normally closed or Normally open e Normally Closed default The internal switch at pin 2 is normally closed pin 2 is connected to ground When an alarm occurs the switch opens no connection to ground The switch is closed again when all warnings errors are cleared e Normally Open The internal switch at pin 2 is normally open no connection to ground When an alarm occurs the switch is closed connected to ground The switch is opened again when all warnings errors are cleared Pin 3 Mute output Pin 3 acts as a built in switch in the terminal Pin 3 can be used to provide an external signal that is active during a phone call The signal can be used to mute external equipment You can configure pin 3 to Normally closed or Normally open e Normally Closed default The internal switch at pin 3 is normally closed pin 3 is connected to ground During phone calls the switch opens no connection to ground When the call is ended the switch is closed again connected to ground e Normally Open The internal switch
91. nual vi 126 E Ethernet interface setting up 56 events list of active 102 exporting configuration 94 extended status 103 external access 100 F features overview 2 forwarding calls 74 G GPS position viewing 4l H Header compression 68 help desk number 101 changing in web interface 101 holding a call 27 I ignition function 11 IMEI number 41 importing configuration 94 Inbox for SMS messages replying forwarding or deleting 52 installation manual document number vi interfaces and services combinations 9 internal calls 25 Internet connection 14 IP address external setting up 61 63 for web interface 36 local setting up 57 local viewing 41 98 129217 B Index IP handset BGAN features 21 connecting 13 description 5 entering PIN 15 local numbers 25 power supply 13 Starting up 13 user manual vi ip handset setting up 79 L LAN connecting a computer 14 setting up interface 56 limitations in services 8 line identification 77 local numbers assigned 25 local phone call 25 logs clearing 95 M messages configuring outgoing 53 forwarding 52 opening in web interface 52 receiving in web interface 51 replying 52 sending 51 microwave radiation iii mobile number viewing and editing 46 navigation in web interface 38 network setup default 29 network terms definitions 68 0 Outbox for SMS messages resending or deleting m
92. onnected to the terminal After starting the connection note the IP address in ONGOING DATA SESSIONS in the web interface This is the IP address you must use afterwards to access the terminal On the remote computer open your web browser Enter the IP address of the terminal followed by colon and the port number http lt ip address gt lt incoming port gt e lt ip address gt is the address from step 3 above e lt incoming port gt is the port you defined in Remote management on page 100 Example Ifthe IP address of the terminal is 161 30 180 12 and the incoming port number defined in the Remote management page in the web interface is 8080 enter http 161 30 180 12 8080 You should now be connected to the terminal from your remote computer 98 129217 B Using a computer 31 Chapter 3 Operating the system Using PPPoE Point to Point Protocol over Ethernet Overview You can establish a PPPoE connection to the BGAN network using the SAILOR FleetBroadband system Use PPPoE if you want to control your connection independently of the web interface and the IP handset Possible applications are e Connecting a router e Connecting broadcast equipment optionally through a PC e Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively Applications Handling connection Assigning connection
93. or logon Thrane amp Thrane SIGNAL OOO0000 Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK User name PO MESSAGES New password D CALLS Retype new password SETTINGS Change ADMINISTRATION Configuration Call charges Save configuration to file Save Log handling Load configuration from file Browse Load Administrator logoff SIM Lock Logoff User permissions SIM PIN Remote management HELPDESK SITE MAP 4 Type in the existing user name Type in the new password and retype it on the next line Click Change At the next logon the new password is required Administration 93 Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version you can Save your current configuration to a file which can then be loaded into the other terminal MAO Configuration files can only be exchanged between terminals with the same software version To save your current configuration to a file do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To load a configurat
94. ostic report The diagnostic report contains relevant information for troubleshooting When contacting your distributor for support please enclose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser MA It normally takes about 1 minute sometimes longer to generate the report The report may open in your browser while being generated Wait until the report is finished before saving the file To save the file select File gt Save As in your browser 2 Choose a location for the file and save it 98 129217 B Help desk and diagnostic report 101 Chapter 4 Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered the web interface shows an event icon J in the icon bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event me
95. ot communicate with the antenna Low ambient temperature is causing the performance of the terminal to be degraded or halted Status signaling Events with Info level are not included in this list Only events that can appear in the alarm list and cause a warning icon in the web interface are included Do not use the terminal Contact your distributor Contact your distributor Do not use the terminal Contact your distributor Contact your distributor Contact your distributor Contact your distributor Contact your distributor Contact your distributor Contact your distributor if the problem persists e Check the cable between terminal and antenna e Reboot the terminal Move the terminal to a warmer location For information on ambient temperature limits see the installation manual 111 Chapter 5 Troubleshooting 01020 to 01029 01110 to 01119 01120 to 01129 01300 to 01309 01400 to 01409 01500 to 01509 01600 to 01609 98 129217 B Too low temperature warning Temperature too high critical Too high temperature warning No GPS fix Satellite signal lost SIM card missing S09 Calls Only Low ambient temperature is causing the performance of the terminal to be degraded or halted The terminal will assume radio silence if the problem is in the ACM module of the antenna Terminal Critically high temperature is causing the terminal to shut do
96. ovided by the 24 V DC bus on the ship Be aware of high start up peak current 20 A 24 V 5 ms If a 24 V DC power bus is not available an external 115 230 VAC to 24 V DC power supply can be used Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules above will void the warranty 98 129217 B About the manual Intended readers This manual is a user manual for the SAILOR 150 FleetBroadband system The readers of the manual include anyone who is using or intends to use this system No specific skills are required to operate the SAILOR 150 FleetBroadband system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Most current version This manual may not always reflect the latest software functionality of your SAILOR FleetBroadband system To obtain the latest version of the manual please enter the Thrane amp Thran
97. ow access the mail server from the Internet using the public IP address of the terminal If you do not know the IP address you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS Setting up the LAN network MIO For most purposes the default setup is sufficient When you access the LAN network settings you are prompted for the Administrator user name and password Network user groups Two network user groups are available to the users of the terminal The Default group By default all users belong to the Default network user group which provides a shared Standard connection to the Internet using the built in router functionality of the terminal This group does not allow Bridge mode Group 0 A second group used for Bridge mode connection Bridge mode is an exclusive connection with NAT disabled in the terminal With Group 0 the Internet connection is automatically established when the system is ready for transmission If you want to have a direct Bridge mode connection use this network user group Necessary steps when managing network users Managing your LAN network users includes the following steps l 98 129217 B Defining a network user group See the next sections Setting up a Bridge mode connection or Setting up the Default network user group The network user groups determine settings such as e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Inter
98. owser For further information see Accessing the web interface on page 36 You may have to disable the Proxy server settings in your browser For further information see Proxy settings when accessing the web interface on page 35 For information on how to connect to the Internet see Standard connection to the Internet default on page 19 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 56 98 12921 B Connecting a computer 14 Chapter 2 Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN Depending on your SIM card you may have to enter a SIM PIN to use the system Your SIM PIN is Supplied with your SIM card You can enter the PIN using a standard phone the IP handset or the web interface MA Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 96 For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 14 or Connecting the Thrane IP handset on page 13 Entering the SIM PIN using a phone or IP handset To enter the SIM PIN If you have a phone connected to the terminal you can use it to enter the SIM PIN for the terminal at start up Do as follows e For an analog phone Pick up the phone When the termina
99. part of the mobile number is always 870 which is the country code for the BGAN system If the mobile number is listed in the web interface you can look it up as follows Select PHONE BOOK gt Mobile numbers If the mobile number is not listed in the web interface refer to the documents provided with your airtime subscription Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages MAIO The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service number under MESSAGES gt Message settings Note that the voice mail number is only shown here if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription 98 129217 B Handling SMS messages 51 Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES f
100. password Chapter 5 Troubleshooting Connect the cable Check that the input voltage is within the specified range 10 5 32 V DC 11 5 A 4 A Check that you do not have too many power consuming devices connected The maximum available output power on the LAN PoE interface is 32 W If possible disconnect other connected devices If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the administrator password on page 92 Troubleshooting guide 109 Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem e Indicator e Event messages e Event log Indicator event messages and logs are described in the following sections General status indicator functions Power indicator ee ee Flashing green The terminal is powering up Flashing orange The terminal is closing down Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message You can see the active event messages in the web int
101. puter for archiving surveillance or other tracking purposes The call log holds information on all calls and data sessions since the call log was last cleared For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 Inthe CALLS page click the link Export call log to file 2 Browse to the location where you want to save the log 3 Click OK 98 129217 B Using the Call log 47 Chapter 4 Using the web interface Viewing the lists of calls and data sessions To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type of each incoming call e Missed calls shows the start time calling phone number and type of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard IP session Date and time is the international UTC time received from the satellite For information on the available types of service see The BGAN services supported by SAILOR 150 FleetBroadband on page 7 MIO The estimated charge is based on your entries under ADMINISTRATION gt Call c
102. r SAILOR 150 FleetBroadband system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser 98 129217 B In this chapter 34 Chapter 4 Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows MIB The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAM Settings q a x Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings Use automatic configuration script ddtess Proxy server E Use a proxy server For your LAN These settings wil
103. r call forwarding for the subscription These numbers are operator controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed 3 Select Enabled next to the situation s in which you want to forward incoming calls 4 Next to the enabled items you can type in the phone number you want to forward the call to 5 Ifyou have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 6 Click Apply 98 129217 B Setting up the interfaces 74 Call barring Chapter 4 Using the web interface Do as follows to bar incoming and or outgoing calls to and from the terminal l 98 129217 B Select SETTINGS gt Common gt Call barring from the left navigation pane Thrane amp Thrane SIGNAL BEEEOOO DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Fax Common Call forward Call barring Call waiting Line identification Closed user group IP handsets Discrete 1 0 Read current settings ok STANDARD OICE T Bar all outgoing calls Bar outgoing international calls except to home country I Bar all incoming calls I Bar all incoming calls when roaming outside the home country Barring PIN eese Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from b
104. rective as stated in Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page 98 12921 B 121 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3744A SAILOR 150 FleetBroadband System TT 3050C SAILOR 150 FleetBroadband Antenna PN 403050C TT 3739A SAILOR 150 FleetBroadband Terminal PN 403739A Equipment Applicability The SAILOR 150 FleetBroadband is a system that provides voice or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 1 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards EN 301 489 1 EN 301 489 20 and EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalbor
105. relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Introduction 38 Chapter 4 Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN MIS You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card The administrator can enable and disable the use of a SIM PIN For details see Setting up the use of SIM PIN in the terminal on page 96 If a computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here To enter the SIM PIN MIO Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 96 If your SIM card requires a PIN and the PIN has not yet been entered you must enter it When you access the web interface it opens on the PIN page Until you have entered the PIN you can only upload software and view the DASHBOARD Access to all other parts of the web interface requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interf
106. rom the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click Archive to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 53 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox MIO New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options 98 129217 B Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 53 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling SMS messages 52 Chapter 4 Using the web interface Configuring message settings Setti
107. roperties Chapter 4 Using the web interface The PROPERTIES section of the DASHBOARD shows the following information 98 129217 B Airtime provider The name of your Airtime Provider GPS position The GPS position of your SAILOR 150 FleetBroadband system MAO In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS acquired This means that the GPS position is received but not shown This also applies if the SAILOR FleetBroadband is not yet registered on the BGAN network but the GPS position is received Status The status of the SAILOR 150 FleetBroadband system The status can be one of the following e Scanning The terminal has instructed the antenna to scan for a BGAN signal The antenna status will show Sky scan Searching The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration The antenna status will show Tracking Registering The terminal is attempting to register with the Satellite Access Station SAS e Ready The terminal has registered and attached to the SAS and is ready to accept a service request a call or a data session Data active The terminal has established a call or a data session through the BGAN network No GPS fix The GPS receiver has not yet achieved position fix It may take some time to achieve GPS fix depending on a number of con
108. round lt 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to Ground inside the terminal Pin 7 DC output Non configurable Pin 7 can be used as a DC output The voltage on pin 7 is 9 15 V and the output can supply up to 50 mA Pin 7 can be used as power supply to a relay ringer or similar 98 129217 B Setting up the interfaces 84 Chapter 4 Using the web interface Configuring the I O interface To configure the I O pins do as follows l 98 129217 B Select SETTINGS gt Discrete I O Thrane amp Thrane SIGHAL 000000 DASHBOARD DISCRETE 1 0 PHONE BOOK Pin Ifo Function Enabled Polarity MESSAGES 1 Output Ringer C Normally closed i Normally open CALLS 2 Output Warning T Normally closed Normally open SETTINGS a Output Mute C Normally closed Normally open LAN 4 Input Radio silence D Active high Active low Phone Common 5 Input Ignition E Active high Active low IP handsets DELATED SHUTDOWN Delay o Minutes Discrete IZO Upload Satellite selection RINGER OUTPUT Language Incoming calls W Standard ADMINISTRATION HELPDESK MUTE OUTPUT SITE MAP Calls M Standard For each pin you want to use select Enabled For each pin select the function of the pin Refer to the previous section I O pins and their functions on page 83 If you are using
109. s to a connected Thrane IP Handset To enable or disable incoming calls on the LAN PoE interface do as follows l 98 129217 B Select SETTINGS gt IP handsets gt Call settings Thrane amp Thrane SIGNAL UOO0000 DASHBOARD Number Incoming calls PHONE BOOK 0501 M Standard Apply Cancel MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Call settings Server settings Select Standard if you want to be able to receive calls through the LAN interface Only calls with Standard call type are accepted If you clear the box you cannot receive calls to the IP handset but you can still use the handset to make calls from the terminal Click Apply Setting up the interfaces 81 Chapter 4 Using the web interface Setting up the IP handset compatibility If you are connecting your Thrane IP Handset to the terminal through a separate router with NAT you must use an IP handset with software version 1 8 or newer and set up the handset compatibility in the web interface of the terminal as described below To see the software version of your IP handset select MENU gt Status gt Software version in the IP handset To change the IP handset compatibility do as follows 1 Select Settings gt IP handsets gt Server settings Thrane amp Thrane SIGNAL goooll DASHBOARD IP HANDSET COMPATIBILITY PHONE BOOK Version 1 7 or older Version 1 3 or newer MESSAGES Changes to above only take effec
110. setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider MI If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the connection should be activated automatically or manually e Disabled means you can activate deactivate the connection from the Dashboard This setting is used by default for the Default user group e Enabled means the connection is activated automatically as soon as the system is ready Setting up the interfaces 61 Chapter 4 Using the web interface 11 Click Apply 12 Reboot the terminal for the changes to take effect Setting up a Bridge mode connection To set up a Bridge mode connection do as follows 1 Select SETTINGS gt LAN gt Network user groups 2 When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 DASHBOARD NETWORK USER GROUPS PHONE BOOK Name Status Internet connection A airaa MESSAGES Group 0 Disabled Bridge mode Enabled Edit CALLS Default group Enabled Router mode Disabled Edit SETTINGS LAN Port forwarding Network devices Network classification Network user groups
111. ssages on page 110 Event log The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character describing normal phases of operation for the terminal To view the Event log select HELPDESK gt Event log from the left navigation pane Self test The Self test performs system test on the SAILOR 150 FleetBroadband system similar to the tests that are performed during the Power On Self Test POST To activate a Self test do as follows 1 Select HELPDESK gt Self test 2 Click Self test 3 Click OK in the Warning dialog The terminal now reboots and performs a self test 98 129217 B Event logging and self test 102 Chapter 4 Using the web interface Extended status To view updated information on the Extended status page click Refresh The Extended Status page shows the following information Site map The antenna Product ID must always be TT 3050C The status of the connection to the air interface IAI 2 This field should normally show Registered unless the system is still in the startup process Ongoing data sessions IP address and connection status e g Active or Suspended Ongoing calls and their connection status The web interface also offers a site map page Use this page to get an overview of the submenus To access the site map select SITE MAP from the left nav
112. stem SAILOR 150 FleetBroadband is a maritime broadband system providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network SAILOR Thrane amp Thrane Applications include e Internet browsing e E mail e Phone services e Large file transfers e VPN Virtual Private Network access to corporate servers 98 129217 B Welcome 1 Chapter 1 Introduction In this chapter This chapter introduces the SAILOR 150 FleetBroadband system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services Features and interfaces The SAILOR 150 FleetBroadband system offers the following features and interfaces 98 12921 B Simultaneous voice and data communication over BGAN Full duplex single or multi user up to 150 kbps Standard Voice 4 kbps 2 LAN Local Area Network ports with PoE Power over Ethernet for computers e hubs IP handset etc 1 Standard Phone port for standard phone 1 multi purpose I O connector with 5 configurable inputs outputs 1 SIM slot for your BGAN SIM card Built in DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 11 5 A 4 A CE certified In this chapter 2 Chapter 1 Introduction Main units Units overview The S
113. step 9 Setting up the interfaces 63 98 129217 B Chapter 4 Using the web interface Your terminal will then use the static IP address set up for your SIM card TSE Static IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 68 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 71 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider MAO If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic
114. subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 98 129217 B Using the phone book L4 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 98 129
115. t Upload from the left navigation pane e Ifa PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The UPLOAD page opens Thrane amp Thrane SIGNAL UOO0000 DASHBOARD CHECK FOR SOFTWARE UPDATES PHONE BOOK Current software version 1 i1 MESSAGES Check for updates Pade Latest available Not checked SE TUNES File size LAN Phone Common IP handsets UPLOAD SOFTWARE TO TERMINAL Discrete 1 0 Browse _Upload Upload Satellite selection Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Language Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your SAILOR 150 FleetBroadband If you have problems or questions with respect to downloading software or Uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor HELPDESK SITE MAP Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carrie
116. t current GPS position Antenna firmware image 1S missing in terminal Transmission aborted due to extreme temperature USIM rejected Motor stopped You are not using the right combination of antenna and terminal The terminal is set up to use a satellite that is not visible at the current GPS position The software is corrupt The system stops all transmission due to e critically high temperature in the HPA or ACM module of the antenna or too low temperature in the ACM module The type of USIM card inserted in the terminal is not correct for your terminal The motors in the antenna have stopped because the temperature is critically high or critically low Status signaling Only use the antenna s intended for use with your terminal Enter the web interface and select SETTINGS gt Satellite selection Then select Auto to let the terminal automatically find the satellite with the best signal or select a satellite visible from your current position Upload new software to the terminal Refer to Uploading software on page 86 None The antenna must operate within the allowed temperature range to work properly For information on ambient temperature limits see the installation manual Make sure you have the correct type of USIM card E g an USIM card for a land mobile system will not work for a maritime system and vice versa When the temperature is normalized the motors a
117. t after reboot CALLS Apply Cancel SETTINGS LAN Phone Common IP handsets Call settings Server settings Discrete I O m a 2 Select the IP handset compatibility as follows e If you are connecting your IP handset through a separate router with NAT select Version 1 8 or newer and use an IP handset with software version 1 8 or newer e If you are connecting your IP handset directly to the terminal or through a switch without NAT select Version 1 7 or older In this case you can use an IP Handset with any software version 98 129217 B Setting up the interfaces 82 Chapter 4 Using the web interface Configuring the discrete I O interface I O pins and their functions The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the I O pins are as follows Pin 1 Ringer output Pin 1 acts as a built in switch in the terminal You can configure Pin 1 to be Normally closed or Normally open e Normally closed default The internal switch at pin 1 is normally closed pin 1 is connected to ground When the terminal is notified of an incoming call from the satellite interface the switch opens no connection to ground When the call is answered or the caller gives up and releases the call the switch is closed again e Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is
118. ta sessions 42 viewing 40 supplementary services supported 8 using 26 support contact information 104 128 7 telephone interface enabling or disabling incoming calls 70 local numbers 25 tools for setting up the terminal 21 total usage viewing 42 47 transferring a call 28 troubleshooting guide 107 typography used in this manual vi U uploading software 86 usage counter 42 47 clearing 95 user interfaces 21 V version of software 41 voice mail number viewing 54 W waiting calls 26 76 web interface accessing 34 browser settings 35 definition 34 navigating 38 site map 103 98 129217 B Index 129
119. terface on the terminal By default any handset connected to the Phone interface or the LAN PoE interface will ring when the mobile number is called Note however that Standard must be selected when setting up the IP handset and the analog phone Refer to Configuring the Phone interface on page 70 and Enabling Disabling incoming calls to a connected Thrane IP Handset on page 81 Call log Information of missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls and data sessions on page 48 Making a call to the terminal To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile number is listed in the web interface you can look it up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile number on page 46 If the mobile number is not available in the web interface refer to the documents included with your airtime subscription Receiving a voice mail message If a call to the SAILOR FleetBroadband system is not answered the caller can leave a voice mail message with Inm
120. terminal and antenna e PHONE BOOK page e view and edit the phone book e MESSAGES page e send and receive SMS messages e CALLS page e view the call log outgoing received and missed calls and data e SETTINGS page e set up the interfaces of the terminal e set up call services e upload software e set up network user groups requires administrator password e select the satellite to use for connection to the BGAN network e set the language in the web interface e ADMINISTRATION page e change the SIM PIN for the terminal e set up user rights requires administrator password For information on how to use the web interface see Using the web interface on page 34 98 129217 B General 22 Chapter 3 Operating the system Using a phone Available interfaces Two types of voice equipment connect to the terminal Standard analog phone The terminal has one phone connector for connecting a standard analog phone IP handset The terminal has two LAN connectors with Power over Ethernet for connecting the Thrane IP handset For information on the features and functions of the Thrane IP Handset refer to the user manual for the handset For information on how to connect to the interfaces see the installation manual for the SAILOR 150 FleetBroadband system Making or receiving a phone call Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different op
121. tes and other short codes in other parts of the world 98 129217 B Making the first call 18 Chapter 2 Getting started Standard connection to the Internet default MIO This section only describes a Standard Internet connection with default settings on the terminal For information on other scenarios see Setting up the LAN network on page 59 By default the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface You must activate your connection from the Dashboard in the web interface or from the Thrane IP Handset Activating the connection from a computer web interface To activate the connection from a connected computer do as follows 1 Access the web interface by opening your browser and entering http ut bgan or the IP address of the terminal in the address bar http ut bgan translates into the IP address of the terminal if your computer is set up as described in Before connecting to the LAN interface on page 14 The default IP address is 192 168 0 1 2 Click Start Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS Ho active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh 3 Check the connection e g by entering a web site The field ONGOING DATA SESSIONS will show the IP address for the data session you started 98 129217 B Standard connection to
122. tions for making a call e Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 44 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 e Call from phone book or call log only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the connection refer to the Troubleshooting Guide on page 107 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 102 98 129217 B Using a phone 23 Chapter 3 Operating the system Receiving a call To be able to receive a call the phone must be connected to the relevant in
123. tor password The old user name and password will apply until you have finished the reset procedure 3 Click Logon The Administration page is now updated to let you change the user name and password Save load a configuration or log off Administration 98 129217 B Administration 91 Chapter 4 Using the web interface Resetting the administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section Thrane amp Thrane SIGNAL DOO0000 RESET ADMINISTRATOR PASSWORD DASHBOARD Reset code Si e Reset Cancel MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password 98 129217 B Administration 92 Chapter 4 Using the web interface Changing the administrator password To change the administrator password do as follows l 98 129217 B After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrat
124. up Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service 98 12921 B Setting up the interfaces 13 Chapter 4 Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded This service is usually set up by the airtime provider Do as follows 1 Select SETTINGS gt Common gt Call forward from the left navigation pane Thrane amp Thrane SIGNAL BEEEDOO Sheth Read current settings ok PHONE BOOK MESSAGES STANDARD OICE CALLS Forward all calls Enabled SETTINGS Forward when busy V Enabled 004539558800 LAN Forward if not reachable V Enabled 004539558800 Phone Forward if no reply MV Enabled 004539558800 when unanswered in 20 Sec Common Apply Cancel Call forward Call barring Please note that some active call forward call barring or call waiting settings m may prevent other call forward call barring or call waiting settings Call waiting from being activated Line identification Closed user group IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP 2 Click OK next to Read current settings to display the phone numbers fo
125. utomatically start up again 117 Chapter 5 Troubleshooting Logging of events Diagnostic report When contacting your distributor for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 102 98 129217 B Logging of events 118 Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device ViOG 14 5 5 4 r 3 fy AE Wee i Function of the Reset button The Reset button on the terminal has the following functions With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been c
126. ve a wide range of data rates from 16 kbps up to 492 kbps By utilizing different modulation schemes variable coding rate and power adjustment it is possible to change the bearer type to give optimum throughput with efficient use of the 98 129217 B 123 IMEI IMSO IP LAN LED NAT PIN PoE POST PPPoE PS PUK 98 129217 B Glossary satellite resources International Mobile Equipment Identity A unique number identifying your terminal International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Internet Protocol Local Area Network Light Emitting Diode Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Personal Identification Number A code number used to provide access to a system that has restricted access Power over Ethernet Power On Self Test A test sequence that runs every time the system is powered up or reset Point to Point Protocol over Ethernet A network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point
127. vices that are or have been connected to the terminal are listed in the Network devices page To view the list of network devices select SETTINGS gt LAN gt Network devices If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 000000 LOCKED IP ADDRESSES DASHBOARD IP address MAC address PHONE BOOK MESSAGES NETWORK DE ICES CALLS IP address MAC address Device Name SETTINGS 192 168 0 2 00 0F FE 91 B3 52 pel237 Lock IP to MAC address LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone X 4 gt Locking an IP address to a MAC address M You can only lock an IP address to a MAC address if DHCP is enabled see Setting up the local LAN IP addresses on page 56 and the Internet connection is not a Bridge mode connection When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list 98 129217 B Setting up the interfaces 67 Chapter 4 Using the web interface Definitions for network terms APN Access Po
128. wn Antenna Critically high temperature is causing the antenna to stop transmission High ambient temperature is causing the performance of the system to be degraded or halted The bit rate is reduced The GPS receiver has not yet achieved position fix The SAILOR 150 FleetBroadband no longer receives a signal from the satellite No SIM card is detected in the SIM slot The SIM card is not accepted by the network Only emergency calls are allowed Status signaling Move the terminal to a warmer location For information on ambient temperature limits see the installation manual If possible move the failing unit to a cooler location For information on ambient temperature limits see the installation manual Contact your distributor if the problem persists Move the terminal to a cooler location For information on ambient temperature limits see the installation manual Make sure the view to the GPS satellites is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix Make sure the SAILOR 150 FleetBroadband has a clear view to the satellite Insert SIM card If the SIM card is already inserted try removing and reinserting it Enter the PIN and wait for network approval If the problem persists contact your Airtime Provider 112 Chapter 5 Troubleshooting 01700 to 01709 01800 to 01809 02000 to 02009 02100 to 02109 02200 to
129. y a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Registering with the BGAN network When the SIM PIN is accepted by the terminal the SAILOR 150 FleetBroadband system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure in two ways e Connect the Thrane IP Handset and watch the procedure in the display e Connect a computer access the internal web interface of the terminal and watch the Status field in the DASHBOARD For details see Using the Dashboard on page 40 The normal startup procedure is shown as follows l Searching The terminal has instructed the antenna to search for the BGAN signal 2 Registering The terminal is attempting to register with the Satellite Access Station SAS 3 Ready The terminal has registered and attached to the SAS and is ready to accept a service request a call or a data session Note that the registration procedure may take several minutes 98 129217 B Registering with the BGAN network 17 Chapter 2 Getting started Making the first call Introduction When the terminal is registered with the BGAN network you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving

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SAILOR®150 FleetBroadband terminal