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1. AM PLEX PHONE Profile and Settings User Guide Amplex Internet 27800 Lemoyne Suite F Millbury OH 43447 Free LOCAL support Mon Fri Zam 10pm Support Amplex net 888 419 3635 Table of Contents Logging Into Your Phone Account Home Profile Settings Caller ID Settings Account Password Messages Check Voicemail Configuring Voicemail Configure Greetings Configuring Recorded Names Unified Messaging Contacts Adding New Contacts Exporting Contacts Importing Contacts Call History Adding Call History Filters Clearing Call History Filters Exporting Call History Timeframes Answering Rules Adding New Answering Rule Call Forwarding Allowed Blocked Numbers Music On Hold ATA Provisioning Page 3 Page 4 5 Page 5 Page 5 Page 5 Pages 6 10 Page 6 Pages 8 Pages 8 9 Page 9 Page 10 Pages 11 13 Page 11 Page 12 Page 13 Pages 13 14 Page 14 Page 14 Page 14 Page 15 Pages 16 17 Page 16 Page 16 Page 17 Page 18 Page 19 Logging Into Your Phone Account 1 Open your web browser 2 In the address bar type nms amplex net 3 Optional You can bookmark this page to access your phone account easier in the future 4 Enter Your Login Name FullPhoneNumber amplex net Example 41975309 amplex net 5 Enter Your Password by default is 1111 See Page 5 for instructions on changing your password Only numerical passwords are supported 6 Click Log In to continue AMPLEX La PHONE Login2. Configuring Greetings Continued 5c Enter a name for the voicemail greeting about to be created 5d Click Call wait for your phone to ring and after the beep begin recording when finished hit the button on your telephone 5e Once the call has ended you will notice the man Manage Greetings age greeting page on the computer has changed Index Greeting Name Duration 1 test 0 03 5f Click the Done button at the bottom right hand side of the page 5g Click the Refresh button on the messages website 5h Now the voicemail greeting drop down menu will have a greeting to choose in this example the re cording is called test NOTE You can always preview your voicemail record ing by clicking the preview button next to the greeting name Add Greeting Done Managing Recorded Names This setting will allow you to record eee your name so when leaving voicemails ae for others your recorded name will also Record play apace Speen 6 To make your name recording click the speaker icon next to recorded cancel ESI name under the greetings subsection 6a Just like recording the voicemail you can either upload the recording or have the system call your phone 6b When you make the recording be sure to only state your name either your first and last name or just your first name 6c The recording will automatically save and use the name recording when applicable Unified Messaging Options
3. e This dropdown menu is used to setup email notification preferences for received voicemails e Any email that is sent will be sent to the email address added previously in this guide e Each option will be explained below e This settings can be changed at anytime to fit your needs Unified Messaging 1 Still under Message Settings Email Notification None Bi scroll to the bottom of the EETETEFEEEETETEEETEETEETEEEETEEEEETEEEEEEETEETEEEEETEEEEETETEEETEETEEEEETEEEEEEETEETEEEEETETEEEEE page and you will find Unified Send w hyperlink Send w brief hyperlink Send wi attachment leave as new Send wi attachment move to saved Send wi attachment move to trash Send w brief attachment leave as new Send wi brief attachment move to saved Send wi brief attachment move to trash Messaging the settings are used to configure email notifi cations None No email notification is desired Send w hyperlink an email with a link to log into the website to check voicemail Send w brief hyperlink will still give you the link to check online but will also show a brief summary of the message caller duration etc Send w attachment leave as new will send an attachment of the voicemail which won t require logging into the website simply download the attachment and listen leave as new will still show up as an unread message when checking your voicemail later Send w attachment move to saved will still send an
4. Name PhoneNumber amplex net Password Home e The homepage will provide you with an overview of your account information e Inthe very top right hand corner are 2 links Profile and Log Out e Notice the links bar at the top of the page to access other areas of the website Messages Answering Rules Contacts etc e The home page will display new voicemails under the news messages box e Onthe bottom of the page is a recent call history incoming outgoing and missed calls e Onthe right side you can see what Answering Rule is active Page 16 PHONE ad EJ Ea GJ ed ed Ea p A A M PLEX Documentation User 4198675309 Profile Log out From Date Duration Default No new messages You have no active phones Number Name Date Duration No recent calls e Atthe top of every page you will see the main menu navigation panel e Each tab below is discussed in depth throughout this manual a od hd ed Ed ks Profile Settings Profile First Name Last Name Timezone US Eastern Email Address es rkeller amplex net Directory Options J Announce in Audio Directory J List in Directory From the Home page click Profile on the top right corner of the page This is where you will see your name time zone email addresses on the account and be able to change your password By default the time zone is set to Eastern Stand ard Time this option is able to be changed Res
5. a pencil icon and a red X on the right the pencil icon allows you to edit the contact if changes need to be made and the X will delete that contact 6 While hovering next to the name you can star the contact they are now in a favorites list 11 Exporting Contacts NOTE This step is not required to use the voicemail service this is just a how to guide if you would like to take advantage of all the features we offer 1 The top right corner of the contacts tab is a button the says Export click the link 2 This will open up a Export Contacts menu in which you can choose the format and Contacts to export AIl A which contacts you would like to export Export format 3 You will have the Outlook CSV format Google CSV format vCard format Apple option to export all Casical contacts or just your favorites Next you will need to choose what format to export the contact list in 5 You can choose Outlook CSV format and save it as an Excel spreadsheet to later import in to Microsoft Outlook 6 Exporting as a Google CSV format is useful if you would like to update your contacts asso ciated with your Google account Especially for Android users 7 vCard Apple format is what you will want to export in if you are using a Mac computer or have an iPhone 8 Once you have made your selection click Export and choose either to save the file or open the file 12 Importing Contacts Under t
6. attachment but will move the voicemail from the new folder to the saved folder Send w attachment move to trash will send an email attachment with messages but will move the message to the trash folder NOTE Send w brief attachment will send an email with attachment but will also add a brief summary of the message in the email the move to folder options are the same as above e Click Save to apply changes made 10 Contacts e Onthe top menu bar there is a button for Contacts click on contacts e This will display contacts that are currently saved in your address book e Itisn t necessary to add con i Documen tation User 4198675309 Profile Logout tacts to the system but VN AMPLEX o l some do find it beneficial Ka e When callers leave a voice yarara mail instead of just the number showing up their a ERON ma name would be displayed e Contact lists can easily be imported from Google Out look and Apple V card No contacts found e Likewise exporting contacts is very simple and quite use ful Add New Contact Add Contact 1 In the top right corner click Add First Name Contact Last Name 2 Enter all the contacts information Work nunber 3 Once all the information is filled Mobile nunber out click Save Home number 4 Now that persons information will Amail be displayed on the main contacts list 5 When hovering over the contacts name you will see
7. you check this box when you listen to your voicemails at the beginning of the message the timestamp will be read aloud 2c Announce incoming caller ID this option will read the phone number of the caller before the message starts to play this is very useful when checking messages if the caller didn t leave a phone number Configuring Greetings e For first time users there will be no personalized greeting The next steps will show you how to setup and manage a greeting e Notice the voicemail greeting dropdown menu is empty e Next to the drop down menu there are 2 buttons the first is to play the current message there are none and the button to the right looks like a speaker is to setup greetings 3 Click the speaker button next to Voicemail Greeting if you move your mouse over the speaker it will say Manage 4 This will display the options to manage greetings Manage Greetings New Greeting Upload Record Call me at 4198675309 Greeting Mame No greetings have been added yet Add Greeting Done 5 To create a new greeting you have two options Upload or Record 5a With the Upload feature you can browse your computer for an audio file that is saved if you are unsure of how to do this use the record Op tion 5b The Record option when select ed will ask for a phone number to be called This will call the phone num _ber entered and the recording will be made over the phone
8. Adds a level of security to block unwanted callers from reaching you Can setup a list of numbers allowing only those to come through Useful tool that can benefit everyone Allow Block Numbers Setup From the Answering Rules tab click Allow Block Numbers on the right hand side of the page The Allowed Numbers on the left is a very secure Way Allow and Block Numbers of managing your calls only the numbers entered will ring through If you want all unknown restricted calls blocked check the box at the bottom To block a single number click the on the right side of the dialogue box and type the phone number in _ Block anonymous or unknown When finished adding numbers click Done Done 17 ee o E Music on Hold A feature that will play a sound file while callers are placed on hold Typically used by business customers home customers can utilize the feature Configuring Music on Hold Click Music on Hold from the top shortcut menu Add Music Brow se In the top right corner click Add Music Browse for the music file you wish to use Title the song give a description Click Upload Music on Hold Settings Used to play a greeting for the caller before the phone will ring User can either record their own greeting or upload a file From the Music on Hold main page click Settings on the top right side of the page Music on Hold Settings Check Play Introductory Greeting 7 Play introductory greeting New Gr
9. History Rules Frames Hold CLICK HERE TO CONFIGURE VOICEMAIL Messages Settings New bo Drop down menu will display e New messages e Saved messages e Deleted messages You have no new messages E g E l EN Documentation User 4198675309 Profle Logout FAM PLEX PHONE Cb Lo ed Ee is _ Answering Phones Music on Call History Rules ae Hold Messages Settings Enable Voicemail Inbox Options F Sort voicemail inbox by latest first F Announce voicemail received time F Announce incoming call ID Greetings i anage Voicemail Greeting Recorded Narre i Unified Messaging Errail Notification Send w attachment leave as Ne ow Message Settings Clicking Settings will display all options relating to messages and greetings In this window you can Turn voicemail on off change voicemail time settings change the greeting that callers will hear configure email notifications Configuring Voicemail To configure voicemail ensure the box is checked next to Enable Voicemail Under Inbox Options there are three different choices to enable disable this purely the users choice Configuring Voicemail Continued 2a Sort voicemail inbox by latest first if this box is checked when you check for voicemail messages the oldest messages will play first this could be a useful tool by returning older messages before the most recent 2b Announce voicemail received time if
10. be setup prior to use of Answering Rules Setting up Timeframes Click Timeframes from the top shortcut links This is where currently config ee Tineiane ured Timeframes will be dis Name All Day ery da Note Name cannot be changed played When Aways Certain days of the w eek and times To add a new Timeframe click Add Time Frame Specific dates or ranges cansi Name the new Timeframe Select the duration of the Timeframe it can be all the time during specific times days or a specific range of dates 6 Once a Timeframe is config Add a Timeframe ured click Save Name Dinner Time Note Name cannot be changed 7 Next Wwe will use these When Always Timeframes to create Answer Certain days of the week and times ing Rules J Sunday i J Monday a J Tuesday boa J Wednesday ES Thursday J Friday ea 7 Saturday m Specific dates or ranges cane 15 Answering Rules Uses existing Timeframes to forward block or restrict calls Highly customizable to times on certain days of the week to a span of weeks Great feature to forward calls to cell phones while at work Ability to block all calls during specific times such as dinner time Great resource for businesses Adding a new Answering Rule Click Answering Rules from the top shortcut menu On the right side of the page click Add Rule Add an Answering Rule Next to Time Frame click on the Time Frame S
11. eeting Upload If you choose to upload a greeting click Record Upload then browse for the file you Greeting Name would like to use Click Record and you will receive a phone Cancel call the same way used to setup voicemail Name the Greeting Click Save to continue 18 ATA Provisioning Displays information about your VOIP Service Accessible from the top menu links If another phone line is needed contact Amplex and an associate will guide you through the process Documentation User 4198675309 Profile Log out PAM PLEX PHONE Messages Answering Contacts Time Phones area on Call History Rules Frames Phones Documentation User 4198675309 Add Phone Registered Name Device Type IP Address MAC Address Line 4196675309 a 19
12. elect a time frare This is when your answering rule will apply dropdown menu and select a timeframe J Enabled which you have already created Do not disturb Call screening From here is where you can customize Call Forwarding Always what you want to happen during that time When busy If you choose Do Not Disturb all calls will uaaa When offline go directly to voicemail Simultaneous ring Include users extension Call Screening can be used to screen calls Ring alluser s phones Answer confirmation for offnet numbers before deciding to answer a call Call Forwa rding 7 Just ring users extension Always will always forward calls to anoth er number or extension good for vaca tions When Busy will forward to another phone line if the original line is busy When Unanswered if the line doesn t answer you can forward the call When Offline If the phone is turned off the call will automatically be forwarded NOTE Only use the features you wish call forwarding can be disable by not selecting any of the above features 16 Adding an Answering Rule Continued These remaining op simultaneous ring Include users extension 6 OP PERE PERE ERE E tions are best utilized in Answer confirmation for offnet numbers an office setting e Make sure Just Ring User s Extension is W Just ring user s extension checked Click Save to continue Allowed Blocked Numbers Ability to block all restricted or unknown numbers
13. he contacts tab click on the Import Contacts tab In order to be able to import contacts you must have exported a file with contacts from another service it could be Outlook a Gmail account or another service where your con tacts could be stored 3 Click Browse and find the file that you exported from another service Import Contacts Brow s Outlook Google and Apple vCard 4 Select Import and your contacts will now be loaded into the contact list Call History On the top menu bar there is a 7 button for Call History click Call PA AMPLEX History D G iS Cd a ed Ee a Call History Documen tation User 4198675309 Profile Logout This will display a complete list of u S Filters Export calls dialed received and missed calls You will be able to see call dura No calls have been found tion and the time of the call There is a filter option to narrow down what information is dis played You are also able to export call history into a document 13 Adding Filters in Call History 1 To add filters in Call History click Filters Call History Filters gt WW N 2 From here you can customize the date range caller number di Date Range 09 18 2013 to 10192013 aled number and also if it was an eee inbound outbound or missed call 3 You will always need to have a Dialed Number range of dates entered from there Call Select a call ty pe 7 oe Diaki is w
14. here you can narrow it down with the other options 4 If you re looking for a specific phone number dialed and called for the month of June enter 06 01 2013 to 06 30 2013 and enter the phone number in both Caller Number and Dialed Number fields and click Set Filters This will now only display the month of June for that one specific phone number Clearing Call Filters In History To clear an existing filter click Filters You will need to have a date range entered most commonly for the month Leave all other fields blank and click Set Filters This will now display all calls for the month Exporting Call History Just like with contacts you can export Call History into a Opening calls_4198675309_amplex_met_16159_service_2013 10 19 csv lees d ocume nt You have chosen to open E calls 4198675309_amplex_net_16159_service_2013 10 19 csv Seta filter to what time numbers type of call etc click which is Microsoft Excel 97 2003 Worksheet 68 bytes from https nms amplex net Set Filter What should Firefox do with this file Open with Microsoft Excel default At the top right corner of Call History click Export Save File _ Do this automatically for files like this from now on Select either which program to open with or to save the file and click OK 14 Timeframes Great utility to block forward or send calls straight to voicemail Advanced options when filtering calls Must
15. idential users leave the Directory Options boxes checked Business users can choose to have individual lines listed in an auto attendant directory Configuring Caller ID Settings Caller ID Information Area Code 1 Caller ID 911 Caller ID 1 2 Enter Area Code 419 In the Caller ID box type your phone number all numbers this is what will be displayed when calling others with Caller ID 911 Caller ID can only be changed by contacting Amplex if you move to a new address Changing Account Password Change Password New Password Note Password must be numbers only ConfirmNew Password canos Scroll to the bottom of Profile Settings All passwords must be all numbers no letters It is important to change the password from the default login password 1111 Type the new password in confirm the pass word in the second box Be sure to write down your new password here Click Save to continue 5 Messages On the top shortcut links click Messages In this tab is where you can see all new saved and deleted voicemail messages By default new messages will be displayed You will also notice the Refresh button on the right hand side of the page to check for new messages There is a blue Settings link click on the link and this is where voicemail options will be configured OAM FP LEX Documentation User 4198675309 Profile Logout PHONE Home i Answering Contacts Time Fhones Music on Call
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