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TR114™ ISA Analog Hardware Guide

1. 20 B 2 DID Answer Supervision Signaling B 3 Ordering DID Telephone Service B 4 DID Service Options B 4 Appendix C Telephone Jack Pinout Appendix D North American Standards Compliance Telephony Regulations D 1 FCC Rules Regarding Fax Branding D 3 IC Equipment Attachment Limitations CS 03 D 3 Electromagnetic Emissions D 4 FCC Emissions Information D 4 IC Emissions Notice D 5 Safety s ew amp head eee eS we a whe ek oP are D 5 vii Preface About This Manual This hardware guide describes how to install and connect Brooktrout s ISA based TR114 analog loop start and DID boards to the telephone service It also explains how to test the installation Audience This guide is written for those who install and configure telephony boards The information in the guide is intended for the United States and Canada The TR 14 ISA Analog International Hardware Guide is available for countries outside of North America and includes important information for those installations Related Documents TR114 ISA Analog Quick Start TR114 Firmware Installation and Release Notes The following documents are available for developers Fax Voice and Data API V4 0 Volume 1 User s Guide Fax Voice and Data API V4 0 Volume 2 Programmer s Reference Manual Conventions This manual uses the following conventions e I
2. 3 3 Testing the Configuration 3 4 Identifying Channel Connections 3 6 Channel Assignments When Using Multiple TRIT4S oor aroan BS 8 Onin Sexe BS 3 6 Testing Loop Start Channels 3 7 Sending a Test Fax 50500005 3 7 Receiving a Test Fax 3 8 Testing DID Channels 3 9 Changing the DID Configuration File 3 9 Testing DID Channels without Active Service 3 10 Testing DID Channels with Active Service 3 11 Troubleshooting 04 3 12 Board Installation Test Conditions 3 12 DID Conditions wise cs Me eR ane BA ee aed 3 14 btdriver Conditions a bon Kee ee ae 3 16 Sending Test Results to a File 3 20 Rebooting under Preferred Operating System 3 20 Configuring Your LAN Fax Software 3 20 vi TR114 ISA Analog Hardware Guide Chapter 4 Contacting Technical Support Getting Technical Support Contacting Support 4 2 Downloading Software from the FTP Site 4 2 Returning a Defective TR114 Board 4 3 Appendix A Common System Resource Assignments Addresses Used by Other Devices A 1 Hardware Interrupts Used by Other Functions A 3 DMA Channels Used by Other Functions A 4 Appendix B Telephone Service Options Loop Start Telephone Service B 1 Ordering Loop Start Telephone Service DID Telephone Service DID Operation
3. The following compliance information must be provided to your customer and the end user as part of your system documentation In the United States the Federal Communications Commission FCC and in Canada Industry Canada IC regulate all electronic devices that connect to the telephone system and or generate radio frequency signals The TR114 is such a device and must comply with the regulations specified below Telephony Regulations FCC Regulations Regarding Connection to the Phone Line Part 68 The Federal Communications Commission FCC has established rules which permit the TR114 to be directly connected to the telephone network e Jacks used in the premises wiring for connection to the telephone network must comply with FCC Rules Part 68 Please refer to information below for the correct jack to use for each service An FCC compliant modular cable with compliant plugs on each end is supplied to interconnect the board and the premises wiring or telephone network e This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information D 1 A malfunctioning circuit can harm the telephone network Disconnect a malfunctioning TR114 board from the telephone network until you determine the cause of the malfunction and repair it If a malfunctioning TR114 remains connected
4. A Loop start 1 upper jack B Loop start 2 lower jack A Loop start 3 lower jack B Loop start RD 0 A DID 1 B DID 14D O upper jack A DID 1 upper jack B DID 2 lower jack A DID 3 lower jack B DID I2C 0 A Loop start 1 B DID 14C O upper jack A Loop start 1 upper jack B Loop start 2 lower jack A DID 3 lower jack B DID Channel Assignments When Using Multiple TR114s When you are using multiple TR114s the btdriver program assigns channel numbers sequentially 0 1 2 3 4 5 starting with the first channel on the TR114 that occupies the lowest base I O address and ending with the last channel on the TR114 that occupies the highest base I O address 3 6 TR114 ISA Analog Hardware Guide Testing Loop Start Channels This section explains how to send and receive test faxes on TR114 loop start channels To test DID channels refer to Testing DID Channels on page 3 9 Before you run these tests btdriver must have loaded successfully and the TR114 cables must be connected to the loop start telephone lines To perform these tests you need access to a fax machine You can display the list of command line options available for faxtest by typing faxtest Sending a Test Fax Run this test for each loop start channel in your system typing in the appropriate channel number each time The test file send fil is automatically sent with each test 1 Change to the directory in which you copied
5. SYMPTOMS Probable Cause Solution SYMPTOMS Probable Cause SYMPTOMS Probable Cause Solution LEDs do not flash on power up There was a self test failure at power on The power supply requirements may be unsuitable Try installing the board in a different slot btdriver displays No BRI TR114s Found This message is informational It means that you do not have a TR114 BRI ISDN board in your system No action is required btdriver displays no fax or voice boards found The system cannot find any boards Btdriver may not detect all the channels on a board Put the TR114 in a different slot Make sure that all the channel LEDs of the board flash once at power up Make sure that the I O address switches on the board match the settings in the btdriver cnf file 3 16 TR114 ISA Analog Hardware Guide SYMPTOM S btdriver does not detect all the channels in the system or btdriver detects no fax or voice boards Two channels should be detected for each two channel board and four channels for each four channel board Probable Cause I O address conflict with other devices in the system possibly other Brooktrout boards or The I O address switches do not match the settings in btdriver cnf Solution Ensure the addrs entries in the btdriver configuration files match the switch settings of the hardware Use operating system tools such as NT Diagnostics system documentation or BIOS configu
6. Verify the ground wire is connected to the contacts 2 12 TR114 ISA Analog Hardware Guide If your Tellabs 8012 is supplied by another vendor you may have to provide your own ground wire aa an lo Power Plug Contact Block lt GoundWre Figure 2 5 Tellabs 8012 Power Supply Rear View 4 Locate the DID power cord supplied with the TR114 Figure 2 6 17 Gal Red J d B wire P k Black S wire with green sleeve Figure 2 6 DID Power Cord The DID power cord has a plastic plug on one end and two metal connectors on the opposite end The split end of the DID power cord consists of one red wire and one black wire with a green sleeve Configuration and Installation 2 13 5 Connect the DID power cord as follows see Figure 2 7 a Connect the metal connector on the end of the black wire with the green sleeve to the 48V RET contact on the same contact with the ground wire and tighten the contact screw b Connect the metal connector on the end of the red wire to the 48V contact and tighten the contact screw c If you are connecting multiple TR114s to the power supply connect each DID power cord using steps a and S lt 48V RET NC FRMGRD IN SISIS vire Bakwrewth gende Goundwire Figure 2 7 DID Power Cord Connected to 8012 Power Supply 6 Plug the other end of the DID power cord s into the power supply socket locat
7. 26C 26F TR114 Channel 2 270 273 TR114 Channel 3 A two channel TR114 ISA board would use the addresses assigned for communication with the host and with channels 0 and 1 Use switch SW1 to set the I O base address for the TR114 see Figure 2 2 for the location of the switches on switch SW1 The default setting is 260 hex On SW1 switches 2 through 8 set the individual digits in the TR114 base address e Switches 8 and 7 set the first or most significant digit 2xx e Switches 6 5 4 and 3 set the middle digit x6x e Switch 2 sets the third or least significant digit xx0 e Switch 1 enables an interrupt pull up it does not affect the base address It must be ON on only one TR114 in the system 2 6 TR114 ISA Analog Hardware Guide Recommended Base Addresses To change the base address on your TR114 ISA board use one of the addresses shown in Table 2 1 If you are unable to use an address shown in this table refer to Table 2 2 for more addresses Note that the tables list the settings in order from switch 8 to switch 2 from the high order digits to the low order digits Default address Table 2 1 Recommended Base Addresses Base I O Address 8 7 6 5 4 3 2 100 ON OFF ON ON ON ON ON 140 ON OFF ON OFF ON ON ON 180 ON OFF OFF ON ON ON ON 200 OFF ON ON ON ON ON ON 220 OFF ON ON ON OFF ON ON 240 OFF ON ON OFF ON ON ON 260 OFF ON O
8. A 2 Hardware Interrupt Assignments Interrupt Function 3 Serial port 2 4 Serial port 1 5 Sound card parallel port 2 6 Diskette controller 7 Parallel port 1 9 Software redirect to interrupt 2 10 Unassigned 11 Unassigned 12 Unassigned 14 Fixed disk controller 15 Unassigned Common System Resource Assignments A 3 DMA Channels Used by Other Functions Table A 3 lists some of the functions that systems commonly assign to DMA channels Table A 3 System DMA Channel Assignments DMA Channel Function 0 Unassigned 1 SDLC Diskette IBM PC Unassigned Cascade for CTRL 1 Unassigned Unassigned NIAJ on BR OJN Unassigned A 4 TR114 ISA Analog Hardware Guide Appendix B Telephone Service Options This appendix describes e Loop start telephone service and what you need to order e DID telephone service and what you need to order Loop Start Telephone Service Loop start telephone service is the same service the telephone company installs in residences One loop start telephone line connects one telephone number to the local telephone company s central office or to a remote switching system Ordering Loop Start Telephone Service For simple loop start service you must obtain the following from the telephone company e One loop start telephone line for each TR114 loop start interface channel An I2L supports up to two loop start lines an I4L supports up t
9. LAN fax server applications refer to the documentation accompanying the application software In most cases the firmware will already be included with the software you received from the LAN fax software vendor and no further installation is required 2 18 TR114 ISA Analog Hardware Guide Configuring the Software After your board is installed you may need to make changes to the software configuration If you changed the I O base address or the interrupt on the board you need to also change them in the software Selecting the Host Data Transfer Method The TR114 ISA analog board can transfer data to and from the host computer in Programmed I O PIO mode or in Direct Memory Access DMA mode You set the method in the software during driver installation Under PIO the host computer CPU controls data transfers between memory and the TR114 channels Although transfer time is faster the host computer cannot process other jobs during the transfer Under DMA the DMA driver controls data transfers between memory and the TR114 channels Although using DMA may take a little longer than PIO using DMA may increase system performance because the host computer can process other jobs during the transfer Using DMA All TR114 ISA boards in your system must share the same DMA channel The default DMA channel is 1 For 8 bit slots you can use DMA channels 0 through 3 For 16 bit slots you can use DMA channels 0 through 3 and 5 through 7 T
10. Service The following specifications are for direct connection using a wall jack If you will be connecting through a PBX check with your PBX support person to see if your PBX supports DID service For DID service you must obtain the following from the telephone company e One DID telephone trunk for each TR114 DID interface e A block of telephone numbers usually 100 or 1000 numbers per block associated with the trunk For DID telephone service a power supply must be installed and running on the TR114 before the telephone company can activate a DID line Once the DID line is activated 48V Dc power must be continuous or the telephone company may disconnect the DID service You must provide the telco with a specification of the DID service options you want DID Service Options Before you order DID service from your telephone company you need to find out what DID service options are available in your area and decide which options you want These service options define how your DID service will operate DID service options include Service type Wink Start Immediate Start Signaling type DTMF Touch Tone Pulse Number of digits Three Four Trunk Type Loop start 2 wire Brooktrout recommends the options listed in bold type Note After you know what service options you will have you must specify the service type and number of digits in your software configuration file in the Brooktrout API 4 0 it is the btc
11. U S and Canadian safety certification e Application Programmer s Interface tools and software drivers for a number of operating systems See the Brooktrout Fax Voice and Data Application Programming Interface User s Guide 1 2 TR114 ISA Analog Hardware Guide System Requirements To run a Brooktrout TR114 ISA analog board your system requires the following One 8 bit or 16 bit slot in any computer with an ISA or EISA expansion bus Use of the edge connector for 16 bit slots is only necessary when you use hardware interrupts 10 through 15 or 16 bit DMA channels Note If you use an EISA slot you may need to create an EISA configuration file for the board Using the BIOS reserve the interrupt I O addresses and DMA if used One hardware interrupt All TR114 ISA series boards in the system must share the same interrupt One DMA channel selected through software optional The TR114 ISA can transfer data to or from the host computer using Programmed I O PIO or using Direct Memory Access DMA If you use DMA all TR114 ISA series boards in the system must share the same DMA channel A block of consecutive I O addresses 12 addresses to support the two channel TR114 boards 20 addresses to support the four channel TR114 boards Telephone service for loop start TR114 telephone interface analog single line extension for PBX or Key telephone systems and or for DID TR114 telephone interface Appendix B
12. e Hardware Interrupts used by Other Functions e DMA Channels used by Other Functions Addresses Used by Other Devices In addition to the TR114 other boards hardware devices and software commonly use particular addresses Table A 1 lists some of the functions that systems may assign to particular addresses Table A 1 System Address Assignments Address Function 000 01F DMA controller 1 020 03F Interrupt controller 1 040 05F Timer 060 06F Keyboard controller 070 07F Real time clock 080 09F DMA page memory 0A0 0BF Interrupt controller 2 0C0 0ODF DMA controller 2 OES Shadow RAM and cache control bit 0F0 0F1 Numeric processor extension A 1 Table A 1 System Address Assignments continued Address Function OF8 0FF Numeric processor extension 1F0 1F8 Fixed disk 200 207 Game I O 278 27F Parallel printer port 2 2F8 2FF Serial port 2 300 31F Prototype board 360 36F Reserved 378 37F Parallel printer port 1 380 38F SDLC bisynchronous 2 3A0 3AF Bisynchronous 1 3B0 3BF Monochrome display and printer adapter 3C0 3CF Reserved 3D0 3DF Color graphics monitor adapter 3F0 3F7 Diskette controller 3F8 3FF Serial port 1 A 2 TR114 ISA Analog Hardware Guide Hardware Interrupts Used by Other Functions Table A 2 lists some of the functions that computers sometimes assign to particular interrupts Table
13. line with continuous 48Vpc power Service can be lost if the telephone company does not detect 48Vpc power on the line A Tellabs 8012 or 8001 or equivalent regulated power pack supplies the necessary 48VDc power After you install the TR114 DID or combination loop start and DID board in the computer but before you connect the telephone lines for DID service connect a power supply to the TR114 You can connect multiple TR114 DID boards to a single Tellabs power supply However Brooktrout recommends that each board have its own power supply so that power is not lost for multiple boards if a single power supply fails Once the DID power supply is installed leave it on to ensure continued DID service You can turn off the computer without turning off the DID power supply After following the instructions for connecting a Tellabs 8012 power supply below or a Tellabs 8001 power supply page 2 15 continue with the installation instructions in the section Connecting to DID Telephone Service on page 2 17 Connecting a Tellabs 8012 Power Supply You can connect up to six 6 TR114 boards to a single Tellabs 8012 power supply by connecting their DID power cords to the same contacts Connect the 8012 as follows 1 Ifthe power supply is plugged into a wall socket unplug it 2 Power off the computer 3 An 8012 power supply from Brooktrout comes with a ground wire connected to the contacts labeled 48V RET and FRM GRD Figure 2 5
14. lt gt Specifies the number of the channel that you want to test for example u 0 specifies channel 0 r Places the channel in receive mode The program displays the following message when it is ready to receive a fax waiting for a call If this message fails to display refer to Board Installation Test Conditions on page 3 12 for more information From a fax machine dial the telephone number connected to the channel you are testing to send it a test fax If the fax is received successfully the faxtest program displays the following message Fax received successfully Test Completed Otherwise it displays an error message Refer to Board Installation Test Conditions on page 3 12 for information on solving problems TR114 ISA Analog Hardware Guide Testing DID Channels This section explains how to test DID channels with and without active DID service e Testing without active DID service with a telephone connected directly to the DID channel ensures that the hardware and power supply are functioning properly e Testing with DID service ensures that the TR114 DID parameters are configured correctly in the btdriver cfg file and that the TR114 is providing the proper voltage to the telco and generating the wink signal To perform the tests you need access to a fax machine with an attached telephone or to a standard analog telephone Before you run either test the btdriver program must have loaded successfully and
15. the telephone company may temporarily disconnect service The telephone company may make changes in its technical operations and procedures If such changes can affect compatibility with the TR114 the telephone company must give adequate notice of the changes The telephone company may request information on equipment connected to its lines Give its representative the following information e The telephone number s to which the TR114 is connected e The FCC registration number See back of board For Loop Start boards e The ringer equivalence number REN See back of board e The type of wall jack required USOC RJ 11C e The facility interface code 02L52 For DID boards e The service order code 9 0F e The type of wall jack required USOC RJ 11C e The facility interface code O2RV2 T The ringer equivalence number REN determines how many devices can be connected to your telephone line In most areas the sum of the RENs of all the devices on any line should not exceed 5 If too many devices are attached they may not ring properly REN does not apply to DID or digital lines When assembling a system the registration numbers of all devices must be listed on the exterior of the final assembly for easy access D 2 TR114 ISA Analog Hardware Guide FCC Rules Regarding Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a te
16. 4 ISA Analog Hardware Guide T technical support contacting 4 1 downloading software from FTP site 4 2 testing DID channels 3 9 with active phone service 3 11 without active phone service 3 10 testing loop start receiving a fax 3 8 sending a fax 3 7 testing TR114 installation 3 1 TR114 configuration file changing user cfg 3 3 troubleshooting 3 12 board installation 3 12 test program results 3 12 using btdriver 3 16 U user cfg file 3 2 changing 3 3 Index 3
17. 4 expects to receive to the telephone company and in the software Trunk Type The trunk type options are loop start 2 wire DID and ground start DID Brooktrout supports 2 wire loop start DID only Telephone Service Options B 5 Appendix C Telephone Jack Pinout Brooktrout provides pinout information for users who may want to make their own telephone cords and who may want to access only one or two channels on the four channel TR114 or only one channel on two channel boards The cable included with the board connects the channels to single pair wiring Two channel boards are supplied with a two split cable four channel boards are supplied with 2 two split cables The two channel TR114 ISA analog boards have one RJ 45 telephone plug PJ1 Four channel boards have two RJ 45 telephone plugs PJ1 and PJ2 PJI accesses channels 0 and 1 and PJ2 accesses channels 2 and 3 The pinout for the RJ 45 jack is as follows pin 1 is closest to the ISA bus connector refer to Figure 2 3 for the location Table C 1 Telephone Jack Pinout RJ 45 Pin PJ1 TR114 PJ2 TR114 Number Signal Channel Signal Channel 8 NC NC 7 NC NC 6 Ring 1 1 Ring 3 3 5 Tip 0 0 Tip 2 2 4 Ring 0 0 Ring 2 2 3 Tip 1 1 Tip 3 3 2 NC NC 1 NC NC C 1 Appendix D North American Standards Compliance Note to developers system integrators value added resellers and distributors
18. MA chosen is expected to be free Check the BIOS configuration if one is available for your system Many EISA systems will not allow the DMA to be used unless it is configured in the BIOS faxtest displays the message Originate_call Final Call Progress Probable human detected A human voice was probably detected instead of a fax tone Check the telephone number and have the board dial the correct fax number Testing and Troubleshooting 3 13 SYMPTOM S Probable Cause Solution faxtest displays the message timeout period Probable incorrect interrupt setting An interrupt misconfiguration or conflict occurred The interrupt pull up was set incorrectly Try another IRQ setting ensure that the jumper is installed properly and matches the intnum parameter in the btdriver cnf file Set the interrupt pull up switch 1 of the base address switches on one of the TR114 boards Create an EISA configuration file if you installed the board in an EISA slot DID Conditions The following conditions may be caused by DID problems SYMPTOMS Probable Cause Solution Noise on a DID trunk when you make a call to it Grounding problem Remove the ground jumper on the DID power supply contact block see Figure 2 5 or Figure 2 7 Remove the TR114 from the computer and move the ground switch on the daughter board to position 2 away from the mounting bracket end of the board See Figure 2 2 Contact Brooktrout T
19. N OFF OFF ON ON 280 OFF ON OFF ON ON ON ON 2A0 OFF ON OFF ON OFF ON ON 2C0 OFF ON OFF OFF ON ON ON Configuration and Installation 2 7 Using Other Base Addresses You can select a base address from settings between 100 and 3F8 Table 2 2 shows how to set the switches on switch SW1 to select base addresses ranging between 100 to 3F8 Table 2 2 Base Addresses between 100 to 3F8 Base I O Address 8 7 6 5 4 3 2 1xx ON OFF 2XX OFF ON 3Xx OFF OFF x0x ON ON ON ON x1x ON ON ON OFF xX2x ON ON OFF ON X3x ON ON OFF OFF x4x ON OFF ON ON x5x ON OFF ON OFF x6x ON OFF OFF ON x7X ON OFF OFF OFF x8x OFF ON ON ON x9x OFF ON ON OFF xAx OFF ON OFF ON xBx OFF ON OFF OFF xCx OFF OFF ON ON xDx OFF OFF ON OFF xEx OFF OFF OFF ON xFx OFF OFF OFF OFF xx0 ON Xx8 OFF 2 8 TR114 ISA Analog Hardware Guide Ensuring a Unique Base Address When Using Multiple TR114s To ensure a unique base address for each TR114 board when you install multiple TR1 14 boards in a system for each additional TR114 add or subtract the value below from the base address of the previous TR114 e 10 hex for two channel boards e 18 hex for four channel boards For example three possible address configurations are shown below tha
20. TR114 ISA Analog Hardware Guide Document Number 930 068 07 Printed March 1999 Brooktrout TECHNOLOGY 410 First Avenue Needham MA 02494 2722 www brktech com Copyright 1999 Brooktrout Technology Inc All rights reserved This product may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Brooktrout Technology Inc Information contained in this document is subject to change without notice Printed in the United States of America Trademarks Brooktrout Technology TR Series TR114 and Universal Port are trademarks of Brooktrout Technology Inc Windows Windows NT MS DOS and Visual C are registered trademarks of Microsoft Corporation Other company or product names mentioned herein may be trademarks or registered trademarks of their respective companies Use of this product is covered by U S Patent No 4 918 722 and or No 5 291 546 Brooktrout Technical Support If you need to contact Brooktrout Technical Support see Chapter 4 Contacting Technical Support for instructions and methods of contact LIMITED WARRANTY Brooktrout Technology Inc Brooktrout warrants the hardware component of the product described in this documentation the Product to be free from defects in materials and workmanship under normal and proper use for a period of one year from the date of purchas
21. Telephone Service Options explains how to order telephone service An external 48 VDC power supply for DID operation You need to purchase a power supply for the TR114 Brooktrout offers Tellabs 8012 or 8001 power supplies The 8012 recommended is UL and CSA certified for use with the TR114 DID models Introduction 1 3 Operating Requirements e Temperature 0 50 C 32 122 F e Humidity 10 95 noncondensing e Power requirements 5 Type 5VDC 12VpDc 12Vpc Total Power 2 channel 1 5A 5 mA 20 mA 7 8 W 4 channel 2 5 A 5 mA 35 mA 13 W e Power requirements for DID operation Tellabs Current Current Used DID Trunks Model Supplied per Channel Supported 8001 1A 40 mA 25 8012 0 25 A 40 mA 6 Computer Platforms Brooktrout recommends the following computer manufacturers Network Engines 781 961 4400 Diversified Technology Inc 800 443 2667 Industrial Computer Source 800 523 2320 Texas MicroSystems 713 541 8200 Required Cables Brooktrout supplies the telephone cables with the TR114 board If you wish to make cables for your TR114 see Appendix C Telephone Jack Pinout for cabling information 1 4 1TR114 ISA Analog Hardware Guide Chapter 2 Configuration and Installation This chapter explains how to configure and install TR114 ISA analog loop start and DID boards It also explains how to connect the cables for loop start a
22. a 48 Vpc power source must be connected to the board Before you can run the test with active DID service you must also activate the DID line connect the DID channels on the TR114 to the telephone lines and make sure the DID related parameters in the user cfg file match the DID service options Changing the DID Configuration File The user cfg file is a text file that contains two DID related parameters service_type and did_digits that you may need to change depending on your DID service The default value for service_type is wink and the default for did_digits is 4 If your DID service is set up for immediate start operation change the service_type value to immediate Depending on your DID service you may also need to change the number of DID digits Use any ASCII text editor to change these values in the user cfg configuration file Testing and Troubleshooting 3 9 Testing DID Channels without Active Service This section explains how to test reception on a DID channel without active service connected directly to the DID channel To run this test you need a standard analog telephone or a fax machine with a built in telephone Run this test for each DID channel 1 Connect a telephone directly into a DID channel of the TR114 Use the split cable supplied with the TR114 see the Identifying Channel Connections on page 3 6 for identifying TR114 DID channels 2 Change to the directory in which you copied the test software
23. agnetic Emissions This product was tested for emissions in a personal computer meeting the limits of FCC Rules Part 15 Class B In order to ensure that it continues to meet the Class A emissions limits it should be installed in a host computer or other enclosure which also meets the Class B limits and bears an FCC Rules Part 15 registration number an FCC logo and or a CE marking FCC Emissions Information All computing devices utilizing clock frequencies in excess of 10 kHz must be tested for compliance with RF emission limits set by the FCC The TR114 has been tested as a Class A computing device Changes or modifications to this unit not expressly approved by Brooktrout Technology Inc could void the user s authority to operate the equipment D 4 TR114 ISA Analog Hardware Guide Pursuant to Part 15 of the FCC Rules this equipment has been tested and found to comply with the limits for a Class A digital device These limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense IC Em
24. all cfg file B 4 TR114 ISA Analog Hardware Guide Service Type The TR114 supports both wink start and immediate start service Brooktrout recommends wink start service because it is faster and less prone to errors than immediate start service The following table describes the difference between wink start and immediate start service Service Type Interdigit Delay Time Wink Start The TR114 expects to see the first DID digit within 5 seconds after the telephone is activated Each successive digit must arrive within 5 seconds of the previous one Immediate Start The TR114 expects to receive the first DID digit within 18 seconds after the telephone is activated The maximum interdigit delay is 18 seconds This service type may be easier to use for hand dialed testing If immediate start is the only service available from your telephone company consult the documentation supplied with your software for information on how to support it Signaling Type The signaling type can be pulse or DTMF touch tone e Pulse signals are those generated by rotary dial telephones e DTMF tones are those generated by touch tone telephones The TR114 generates and detects DTMF and pulse signals automatically so you do not specify them through software Number of Digits DID analog service sends the last few digits of the dialed telephone number to the TR114 as a routing address You must specify the number of DID digits the TR11
25. annels connect to DID telephone service TR114 Channel Splitter Model Number Cable Label Service Type RD 0 A DID 1 B DID 14D 0 upper jack A DID 1 upper jack B DID 2 lower jack A DID 3 lower jack B DID I2C 0 A Loop start 1 B DID 14C 0 upper jack A Loop start 1 upper jack B Loop start 2 lower jack A DID 3 lower jack B DID Configuration and Installation 2 17 Connect your TR114 telephone cables using the following procedure 1 Locate the splitter cables supplied with your TR114 The provided two split cables are labeled A and B Note If you make your own splitter cable to ensure a stable connection use an RJ 45 plug on the end that plugs into the RJ 45 telephone jack on the TR114 2 Plug the end with a single RJ 45 plug into the RJ 45 jack on the TR114 mounting bracket plug the RJ 11 plugs at the other end into wall mounted DID phone jacks Do not plug a DID cable into a loop start AN line this can cause serious damage to the TR114 CAUTION The TR114 DID channels are now connected to the DID lines Installing the Firmware The TR114 firmware is included on a single DOS formatted diskette Before you run any applications that use the TR114 see the TR114 Firmware Installation and Release Notes for detailed instructions on how to copy the contents of the diskette onto your hard drive and how to download the firmware to the TR114 If you use the TR114 with
26. ated on the mounting bracket below the RJ 45 jacks see Figure 2 3 Ground Switch A ground switch on the DID daughter board is set to grounded toward the bracket by default If you have problems with noise on the DID lines Brooktrout Technical Support may tell you to reset this switch Do not change the switch unless Brooktrout instructs you to do so Configuration and Installation 2 3 Mounting Brackets Figure 2 3 shows the mounting bracket for the TR114 ISA analog DID boards The loop start board brackets look the same except they do not have the DID power socket and the DID LED a CH 3 CH 0 1 o1 Telephone Jacks 2 3 CH _ DID Power Socket _ DID LED Tees 1 3 0 2 2 Channel LEDs lol O O000 O O Figure 2 3 TR114 Mounting Brackets LED Activity The LEDs can be useful for troubleshooting problems The red LEDs indicate the activity of their associated TR114 channels The LEDs will e Flash once at computer power up e Flash periodically after TR114 firmware is downloaded e Flash more rapidly when the channel goes off hook e Flash when the channel is receiving data from the host The green LED indicates the status of DID power The LED will be on when the power supply is supplying power to the board 2 4 TR114 ISA Anal
27. ct the output from the faxtest program to a file type faxtest u v r gt log If the program fails to exit on its own press Q to quit We recommend that you fax or e mail the test results to Brooktrout Technical Support or to the reseller from whom you purchased your TR114 board For instructions on how to contact or send test results to Brooktrout Technical Support see Chapter 4 Contacting Technical Support Rebooting under Preferred Operating System Reboot your system to run under the operating system you normally use If your system normally runs under DOS and you booted your system with a special autoexec bat file to run the test software reboot your system now using the original autoexec bat file that contains the lines that run your fax application software Configuring Your LAN Fax Software See your LAN fax application s user manual for instructions on configuring your LAN fax software After you have set up your LAN fax software to support the TR114 you can begin sending and receiving faxes using that software 3 20 TR114 ISA Analog Hardware Guide Chapter 4 Contacting Technical Support Brooktrout provides technical support for customers who have purchased their TR114 board directly from Brooktrout Technology Inc If you purchased your TR114 board from a reseller contact that reseller for technical support In the event of equipment malfunction Brooktrout Technology Inc or an authorized agent should perf
28. e end and two metal connectors on the opposite ends The split end of the DID power cord consists of one red wire and one black wire with a green sleeve 6 Connect the DID power cord as follows a Connect the black wire with the green sleeve to the contact and tighten the contact screw Figure 2 9 mow b Connect the red wire to the contact screw Figure 2 9 contact and tighten the c If you are connecting multiple TR114s to the power supply connect each DID power cord using steps a and i wire with green sleeve Figure 2 9 DID Power Cord Connected to Power Supply 7 Plug the other end of the DID power cord s into the power supply socket located on the TR114 mounting bracket Power up the computer 9 Plug the Tellabs 8001 power cord into a grounded wall socket AN The wall socket must be grounded to protect the power supply and board CAUTION 2 16 TR114 ISA Analog Hardware Guide 10 Turn on the power supply by setting the power selection switch to 48V Figure 2 10 24V OFF 48V Figure 2 10 Power Selection Switch Set to 48V Connecting to DID Telephone Service After you have installed the TR114 DID board in the computer and connected a DID power supply to the board you can connect the TR114 to DID telephone service If you need more information about DID service and how to order it see Appendix B Telephone Service Options The following table shows how the TR114 ch
29. e fax and voice systems e Two or four independent fax and or voice channels in one 8 bit or 16 bit ISA or EISA bus slot e Direct Memory Access DMA and Programmed I O PIO data transfer capability 8 bit and 16 bit transfers for efficient multichannel support 1 1 e Full Group 3 fax send and receive functionality on each channel with advanced features such as Error Correction Mode Binary File Transfer and MH MR or MMR compression e Speech record and playback Each channel can record and play back ADPCM and PCM permitting you to build a variety of fax and voice systems using a single TR114 such as voice prompted fax retrieval systems fax mail systems with voice annotation capability and integrated voice fax mail systems DTMF Touch Tone SIT CNG and CED detection capability e Auto conversion of ASCII MH MR MMR TIFF and PCX DCX files e Onboard forms overlay capability increases efficiency and throughput of high volume forms based fax applications e Automatic reduction or expansion of the page width on transmission e Adaptive in band and out of band call progress detection capability that works world wide e Downloadable firmware Updates are easily installed even in the field from a diskette or from the Brooktrout web or FTP site e LED status indicators e Support for 11 hardware interrupts e FCC Part 68 and Part 15 Class A approval Industry Canada Approval And ETL recognition for
30. e from Brooktrout This warranty applies to the tangible media on which software and firmware are recorded but does not apply to the software and firmware themselves This warranty also does not apply to any expendable components any damage resulting from abuse of the Product or normal wear and tear In the event of a warranty claim the defective item will be repaired or replaced at Brooktrout s option upon delivery to Brooktrout of the defective item Brooktrout is not responsible for transportation and related charges in connection with shipment of items to Brooktrout for warranty service Brooktrout reserves the right to charge for inspection of returned items if it is determined that the items were not defective With respect to software and firmware it should be understood that these components are complex works which may contain undiscovered defects Although the software and firmware provided with the Product contain substantially the features described in the documentation to the extent applicable to the product purchased no assurance can be given that operation of such software and firmware will meet the user s requirements or be uninterrupted or free of errors Except as expressly agreed by Brooktrout in writing Brooktrout makes no representations or warranties of any kind express or implied with respect to the Product or any hardware software or firmware components thereof In particular but without limitation of the forego
31. e we oe ae BE we Ae a A 2 2 DID Power Supply Socket 2 3 Ground Switch 4 5 sale See we Se Ss eS aw Ye 2 3 Mounting Brackets 2 4 RED AGUVIES nie to eye te dew 2 4 WS a te ae eae 2 4 Configuring the TR114 Hardware 2 5 Using the Default Configuration 2 5 Changing the Hardware Configuration 2 5 Setting the Hardware Interrupt 2 5 Setting the Base Address 2 6 Ensuring a Unique Base Address When Using Multiple TR114s 0 2 2 9 Avoiding Conflicts with PCI or Plug and Play BOAO Sainte cate 1 Bt ae he ale ee E e aa 2 9 Using ISA Boards with Plug and Play Boards 2 9 Using ISA Boards in EISA Slots 2 10 Installing the TR114 ISA Board inthe Computer 2 11 Connecting to Loop Start Telephone Service 2 11 Installing a Power Supply for DID Service 2 12 Connecting a Tellabs 8012 Power Supply 2 12 Connecting a Tellabs 8001 Power Supply 2 15 Connecting to DID Telephone Service 2 17 Installing the Firmware 2 18 Configuring the Software 2 19 Selecting the Host Data Transfer Method 2 19 Using DMA ie ona ae Se case oe wed 2 19 Using PIO a8 5 each ce ae Bedale BME GES 2 20 Testing Your Installation 2 2 20 Chapter 3 Testing and Troubleshooting Using the Test Software 3 1 Installing the Test Software 3 2 Changing the TR114 Configuration
32. echnical Support See Chapter 4 Contacting Technical Support 3 14 TR114 ISA Analog Hardware Guide SYMPTOMS Probable Causes Solution SYMPTOMS Probable Cause Solution DID line does not work or there is a fast busy signal DID service may not be activated or The number of DID digits may not be set correctly in the user cfg file or There is a polarity problem because the telephone wiring may be reversed That is although the output of the TR114 has the correct polarity across the telephone line s two wires tip and ring a wiring reversal could exist elsewhere in the building Verify that the number of DID digits is set correctly in the user cfg file Make sure that DID service is active by testing the line using the procedures in Testing DID Channels with Active Service on page 3 11 If the telephone test works but you still have problems with your DID line make sure the telephone wiring is not reversed DID line was working but now it stops working Power from the DID power supply has been interrupted or Service may have been discontinued by the telco Make sure the DID line is connected to the TR114 and that the board is receiving 48 VDC power from the DID power supply Call one of the telephone numbers in your block of DID numbers If a busy signal sounds immediately the service has probably been disconnected by the telco Testing and Troubleshooting 3 15 btdriver Conditions
33. ed on the TR114 mounting bracket 7 Power up the computer 8 Plug the power supply into a grounded wall socket AN The wall socket must be grounded to protect the power supply and board CAUTION Continue with the installation instructions in the section Connecting to DID Telephone Service on page 2 17 2 14 TR114 ISA Analog Hardware Guide Connecting a Tellabs 8001 Power Supply You can connect up to 25 TR114 boards to a single Tellabs 8001 by connecting their DID power cords to the same contacts on the power supply Connect the 8001 as follows 1 If the power supply is plugged into a wall socket unplug it 2 Power off the computer 3 On the back of the power supply make sure the three position power selection switch is set to Off Figure 2 8 4 On the contact block on the back of the power supply Figure 2 8 make sure the metal plate is connecting the two contacts labeled and COM If it is not use a screwdriver to loosen the contacts and move the metal plate o and COM are connected Do not tighten the or contact screws yet mon Make sure the contact labele is not connected to another contact Three position Figure 2 8 Tellabs 8001 Power Supply Rear View Configuration and Installation 2 15 5 Locate the DID power cord supplied with the TR114 DID board see Figure 2 6 The DID power cord has a plastic plug on on
34. evices in your PC For example Dell computers have an ISA Configuration Utility to track and reserve the installed ISA boards and the resources they use e Choose a free interrupt and address for the TR114 boards All TR114 boards must share an IRQ setting Using ISA Boards in EISA Slots If you install ISA boards in EISA slots use an EISA configuration utility to create an EISA configuration file to reserve the interrupt I O addresses and DMA if used for the TR114 ISA board The PC BIOS then will not use the reserved interrupt addresses and DMA for other devices in your computer Brooktrout does not supply EISA configuration files for the TR114 board Check the PC manufacturer s documentation for instructions on creating an EISA configuration file If you are installing multiple TR114 boards in EISA slots create an EISA configuration file for each slot and specify the unique base I O address of each board in its respective slot However you must enter the interrupt for only one of the TR114 slot configurations even though multiple TR114 ISA boards share the same interrupt This is because EISA configuration utilities do not allow an interrupt to be entered more than once If you cannot find a free interrupt you may be able to disable an LPT port or a COM port that is not being used These ports can be disabled in the BIOS on some computers On older computers it may require a change to a jumper setting on the motherboard Once
35. f the hundred numbers was actually dialed If the trunk is busy callers to any of the other numbers encounter a busy signal Because of this situation many fax messaging systems require more than one DID trunk to which the range of DID telephone numbers is assigned The number of trunks required depends on the traffic demands on the system Since DID trunks are one way inward a two way fax messaging system using DID requires one or more loop start telephone interfaces for sending facsimiles DID Operation When a person or a fax machine dials a number connected to a TR114 DID channel the telephone company telco seizes that number s line causing loop current to flow through the board The board detects the loop current and recognizes it as an incoming call The next step depends on how the DID line has been configured with wink start the most common configuration service or with immediate start service B 2 TR114 ISA Analog Hardware Guide On a line configured for wink start service the board performs a wink after it detects seizure of the line that is it momentarily reverses the voltage polarity applied across the phone line e tip and ring signaling the telco that it is ready to receive the last few digits of the dialed number The telco transmits these digits to the board with DTMF signals or in some cases with pulse signals You must inform the telco of the number of DID digits you want the them to tran
36. he system reserves DMA channel 4 for its own use In order of preference we recommend using DMA channel 7 16 bit or 1 8 bit You set the data transfer method using the dma keyword in the default user defined configuration file btcall cfg see Appendix C of the Brooktrout Fax Voice and Data API Programmer s Reference Manual You can select another option through the driver software when you install the driver If you use a driver from another vendor see that vendor s manual for instructions on installing the driver and selecting a DMA channel In addition to the TR114 other boards devices and software use particular DMA channels Appendix A Common System Resource Assignments lists some of the functions that systems may assign to particular DMA channels Configuration and Installation 2 19 To avoid conflicts with other devices select an unused DMA channel or disable or move any device that competes for the DMA channel you select See the manual that came with your computer for instructions on disabling a conflicting device Using PIO To use Programmed I O change the dma keyword to 0 in the user defined configuration file see Appendix C of the Brooktrout Fax Voice and Data API Programmer s Reference Manual You can disable the use of DMA by selecting 1 for the DMA option during Brooktrout driver installation Testing Your Installation When you have installed your board and connected the cables to the teleph
37. he current directory cd bfax faxtest 3 2 TR114 ISA Analog Hardware Guide 3 Copy the files from the diskette to the current directory copy A 4 For Windows and DOS systems If there are other software applications or TSRs for Brooktrout boards running on your system create a temporary autoexec bat file that does not contain the lines that run such software 5 For Windows and DOS systems Reboot your system using the modified autoexec bat file Remember to restore the original autoexec bat file when you finish testing Changing the TR114 Configuration Depending on the number and models of TR114 boards you installed and whether their installation caused any conflicts with other hardware or software in your system you may need to edit the btdriver cnf configuration file distributed with the test software You can use your system s text editor or any ASCII text editor to change the parameters in this file The btdriver cnf configuration file contains the following configuration parameter values intnum 5 dmachan 1 addrs 264 4 The configuration parameters shown above indicate that a four channel TR114 is installed at base address 260 and is using interrupt 5 and DMA channel 1 This is the default configuration For each additional TR114 add another addrs line in the configuration file For example if you installed two TR114 four channel boards in your system one at address 260 and the other at address 280 you
38. il address as your password when required 3 Select the support directory cd support 4 Select diag zip and download it to your computer 5 Unzip this file to obtain the test files 4 2 TR114 ISA Analog Hardware Guide Returning a Defective TR114 Board If you suspect that your TR114 board is malfunctioning contact Brooktrout Technology or the reseller from whom you purchased it Typically Brooktrout Technical Support or your reseller will request that you run diagnostics on the TR114 board to determine whether it has a hardware defect See page 3 20 for running diagnostics and creating a file from your test output If it does you will need to return the board for repair to Brooktrout Technology Inc or to the reseller from whom you purchased it If you purchased the TR114 board directly from Brooktrout Technology Brooktrout Technology will issue a Return Material Authorization RMA number for it If your TR114 board is no longer under warranty you must get a Purchase Order Number before Brooktrout Technology will issue you an RMA number When returning a product on RMA to Brooktrout Technology Inc write the RMA number clearly on the shipping container and send the container to the following address Brooktrout Technology Inc 152 Second Avenue Needham MA 02494 2809 Contacting Technical Support 4 3 Appendix A Common System Resource Assignments This appendix describes the e Addresses used by Other Devices
39. ile Make sure the interrupt jumper wire is on the correct pins Check that the interrupt pull up switch switch 1 on SW1 is set to ON for only one board in the system Ensure that the int num parameter in the btdriver cnf file matches that of the board Use operating system tools such as NT Diagnostics system documentation or BIOS configuration to check for device conflicts and available interrupts Try other interrupt settings even if the interrupt chosen is expected to be free Check the BIOS configuration if one is available for your system Many EISA systems will not allow the interrupt to be used unless it is configured in the BIOS Remove other boards such as network adapters to check for conflicts Testing and Troubleshooting 3 19 Sending Test Results to a File If you cannot correct the problems you encountered run the faxtest program and redirect the output to a file Brooktrout Technical Support or the reseller from whom you purchased your TR114 board will want to examine the diagnostic test results to determine the cause of the malfunction In the following steps is the number of the channel you are testing and log is the name of the output file The option v specifies verbose mode you must include this option to collect the trace data 1 On sending a fax to redirect the output from the faxtest program to a file type faxtest u v s wphonenum gt log 2 On receiving a fax to redire
40. in this example bfax faxtest by typing cd bfax faxtest 3 Execute the faxtest program faxtest u lt gt r where u lt gt Specifies the number of the channel that you want to test for example u 0 specifies channel 0 r Places the channel in receive mode The program displays the following message when it is ready to receive a call waiting for a call If this message fails to display refer to the Board Installation Test Conditions on page 3 12 for more information 4 Pick up the handset and dial the appropriate number of DID digits from the fax machine telephone connected to the DID channel you are testing If the DID digits are detected successfully the digits are displayed on the screen and the TR114 generates a fax answer tone If the DID digits do not display or if there is no fax answer tone run the faxtest program again and see if you can hear the DID digits in the telephone receiver as you enter them 3 10 TR114 ISA Analog Hardware Guide a If you can hear the digits check the setup of the user cfg configuration file If the DID parameter values are incorrect change them If the DID parameter values are correct run the faxtest program again and make sure it s really waiting for a call b If you cannot hear the digits the line is not receiving voltage Check the power supply the power connection and the cable to the TR114 Testing DID Channels with Active Service Th
41. ing Brooktrout disclaims all implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclusion of implied warranties so the above exclusion may not apply to you In no event shall Brooktrout be liable for loss of profits or indirect special incidental or consequential damages relating to the Product Brooktrout s total liability in contract tort or otherwise in any way connected with the Product shall be the correction repair or replacement of any defective item or at Brooktrout s option the payment of actual direct damages not to exceed the payments made to Brooktrout for the Product in question Some states do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation and exclusion may not apply to you This warranty gives you specific legal rights You may also have other rights which vary from state to state Contents Preface About This Manual 05 ix Audience 00 ee ee ix Related Documents 885 ix Manual Conventions x Chapter 1 Introduction TR114 ISA Analog Models 1 1 Features n iani 2 aro Gand Gout am Branton dou we 1 1 System Requirements 1 3 Operating Requirements 1 4 Computer Platforms 4 1 4 Required Cables 25004 1 4 Chapter 2 Configuration and Installation Board Layout se
42. is section explains how to test call reception on any DID channel with active DID service 1 Connect the DID channel to the DID telephone line Use the splitter cable supplied with the TR114 2 Change to the directory in which you copied the test software in this example bfax faxtest by typing cd bfax faxtest 3 Execute the faxtest program by typing faxtest u lt gt r where u lt gt Specifies the number of the channel that you want to test for example u 0 specifies channel 0 r Places the channel in receive mode The program displays the following message waiting for a call If this message fails to display refer to Board Installation Test Conditions on page 3 12 for information on solving problems 4 Make a call to your DID channel and check to see if you hear fax tones If so the line is fine Testing and Troubleshooting 3 11 If instead you hear a fast busy signal right away the telephone company may not have yet activated the line Check with the telephone company if they tell you that the line is activated check Board Installation Test Conditions on page 3 12 for more information Troubleshooting This section provides troubleshooting suggestions for board test and installation conditions and also for DID and bidriver test problems Board Installation Test Conditions You may encounter some of the error conditions described in this section when you run the test program on TR114 ISA anal
43. issions Notice This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class A est conforme a la norme NMB 003 du Canada Safety The TR114 is recognized by ETL the component recognition number is on the back of the board The TR114 has been tested and complies with UL Standard 1950 3rd ed CSA C22 2 No 950 95 3rd ed Safety of Information Technology Equipment Including Electrical Business Equipment This product must be mounted in the final assembly so that it is isolated from exposure to any hazardous voltages voltages greater than 42 4V peak or 60Vdc within the assembly Adequate separation and restraint of cables and cords must be provided To maintain the safety certification of the system ensure that the power drawn from the power supply does not exceed its capacity Please refer to the power usage table elsewhere in this manual for information on the voltages and currents required for proper operation North American Standards Compliance D 5 A addresses also see base address requirements 2 5 used by other devices A 1 avoiding conflicts with PCI or plug and play boards 2 9 B base address additional options 2 8 addresses used by other devices A 1 communication with other channels 2 6 default 3 3 recommended addresses 2 7 setting 2 5 2 6 using other addresses 2 7 boards installing in EISA slots 2 10 Index C cable pinouts C 1 computer platforms 1 4 c
44. lephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time the message is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or other individual Users To program this information into your fax machine complete the procedure described in your user s manual Developers You must include facilities in your application to enable the user to enter the required information Use the BfvFaxHeader function to place this information on the transmitted page s as required You must also include in your user s manual instructions for entering this information into your system IC Equipment Attachment Limitations CS 03 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line i
45. nd DID telephone service The following tasks are required to install and set up your TR114 board e Configure the hardware e Install the board in a system e Install a power supply for DID service e Connect the cables e Install the firmware e Install and configure the software 2 1 Board Layout Figure 2 1 shows the layout of a TR114 ISA loop start board and Figure 2 2 shows the layout of a TR114 ISA DID board to illustrate the placement of user configurable components EEEE ee a 7 4 S View rotated for clarity 7 N A Y o7 TT l3 4 5 67 9 1011 1214 15 0 N1 234567 8 I Address Switch SW1 7 1 Interrupt Header Set to 260 hex 7 Set to 5 WN 7 XN Us _ Phone Jacks LEDs for TR114 Channels ISA Bus Connector Mounting Bracket Figure 2 1 TR114 ISA Analog Loop Start Board Layout 2 2 TR114 ISA Analog Hardware Guide ee Pi L Za 7 N N View rotated for clarity N A N 1 Mpigi l3 4 5 67 9 10 1 1214 15 N12345678 Mm Address Switch Sw1 Interrupt Header Set to 260 hex 7 1 N Set to 5 7 N 7 N 7 N PEE DID Daughter Cari Phone Jacks DID Power Socket DID LED LEDs for TR114 Channels DID Ground Switch Sera ISA Bus Connector Zoe Mounting Bracket Figure 2 2 TR114 ISA Analog DID Board Layout DID Power Supply Socket For DID boards the socket for connecting the DID power supply is loc
46. ndividual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations North American Standards Compliance D 3 Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Users should not attempt to make installation connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The Industry Canada certification number is found on the back of the board Electrom
47. o four An I2C supports one loop start line an 14C supports up to two loop start lines e One USOC RJ 11C wall jack for each telephone line Make sure the telephone number or extension number is clearly marked on the cover of each jack For PBX or Key telephone systems you must obtain the following from the PBX administrator e An analog single line extension for each loop start interface An analog single line extension provides service compatible with telephone company loop start trunks B 1 Note If you use a telephone system extension make sure it is an analog single line extension not a digital extension e A telephone system feature such as DIL Direct Inward Line termination to provide outside callers direct access to the TR114 extension e One USOC RJ 11C wall jack for each telephone line DID Telephone Service DID Direct Inward Dialing lines support incoming calls only More than one telephone number is assigned to a pair of wires DID analog service can enable automatic routing of facsimiles to the proper destination within a multiuser fax system For example Company ABC is assigned one DID trunk that is composed of one hundred telephone numbers ranging from 239 9400 to 239 9499 When any one of the numbers in this range is dialed the telephone company seizes the trunk and transmits the last few digits usually 3 or 4 of the dialed number to the TR114 By detecting these digits the TR114 can tell which o
48. og Hardware Guide Configuring the TR114 Hardware To configure the TR114 ISA analog board you must set a base I O address and interrupt on the board You can accept the defaults or make changes as needed this is explained in the following sections Using the Default Configuration You can set up the board quickly by accepting the default settings I O base address 260 hex Hardware interrupt 5 Data transfer mode DMA 1 or PIO set in software You may need to change the default settings if your system has other TR Series boards installed or the TR114 has a conflict with another device or software The following sections explain how to make changes to these settings Changing the Hardware Configuration The following sections explain how to change the base I O address and the hardware interrupt setting for TR114 ISA analog boards If you have a conflict with another device see Appendix A Common System Resource Assignments for address interrupt and DMA channel settings that systems commonly assign to devices If you change the settings on the board we recommend you keep a record of these values they will need to be set in the software Setting the Hardware Interrupt The TR114 ISA analog board is shipped with the interrupt set to 5 The interrupt numbers are etched on the board at the top of the interrupt header A TR114 ISA board can use the following interrupts For 8 bit slots 3 4 5 6 7 or 9 e For 16 bit slot
49. og boards SYMPTOM S _faxtest displays the message no dial tone Probable Cause Cables are not connected correctly Solution Make sure that telephone service has been activated on the line Make sure that your loop start cable is connected to a loop start phone line Make sure your DID cable is connected to a DID phone line SYMPTOM S _faxtest displays the message Reorder Busy Probable Cause On outdialing the TR114 always reports that the line is busy Solution The system is dialing prematurely Insert a dialing prefix ww or w at the beginning of each dial string Check your PBX to ensure that calls are routed correctly You may have to dial 8 or 9 to dial outside 3 12 TR114 ISA Analog Hardware Guide SYMPTOMS Probable Cause Solution SYMPTOMS Probable Cause Solution Cannot send and or receive faxes properly The fax can be received but is unrecognizable or faxtest reports reset failed DMA conflict or mismatch or a DMA incompatibility exists with the computer s motherboard To confirm that it is a DMA issue change the dma parameter from dma 512 to dma 0 or 512 in the user cfg file Or change dmachan to 1 in btdriver cnf and reinstall the driver by typing btdriver k btdriver btdriver cfg Use operating system tools such as NT Diagnostics system documentation or BIOS configuration to check for device conflicts and DMA entries Try other DMA settings even if the D
50. one service we strongly recommend that you test your setup using the Brooktrout test program See Chapter 3 Testing and Troubleshooting 2 20 TR114 ISA Analog Hardware Guide Chapter 3 Testing and Troubleshooting This chapter explains how to test your TR114 installation using Brooktrout s configuration and diagnostic software The test software is included with your board on the DOS diskette labelled TR Series Hardware Test You can also download a copy of the test program from the Brooktrout web site see Chapter 4 Contacting Technical Support for the procedures Users of LAN fax software may test the board using test software from your LAN fax vendor instead of using the TR Series DOS diagnostic program See your vendor s manual for instructions on testing the board Using the Test Software In order to test the TR114 the board must be installed in the computer and connected to active telephone service The following tasks are required to install the test software and test your system e Load the test software e Change the TR114 configuration if necessary If you installed more than one TR114 board you must change the configuration file before you run the diagnostics e Set the country code in the user cfg file if necessary e Boot the system under DOS e Test the configuration e Test each channel by sending and receiving a fax e Reboot your system under your preferred operating system The tasks are ex
51. onfiguration files user cfg 3 9 configuration TR114 3 3 configuring the hardware 2 5 conflicting devices A 1 customer support 4 1 D defaults TR114 changing 2 5 defective board returning 4 3 DID channels see testing DID DID configuration changing 3 9 DID service connecting 2 17 ordering B 4 DID service options B 4 digit length B 5 service type B 5 signaling type B 5 trunk type B 4 B 5 Index 1 DMA channel channels used by other functions A 4 default 3 3 setting 2 19 downloading software from FTP site 4 2 E EISA slots ISA boards in 2 10 EISA using 1 3 F faxtest running from DOS 3 2 files user cfg 3 2 firmware updates obtaining from website 1 3 installing multiple TR114s see multiple TR114s in a system interrupt setting 2 5 interrupts used by other functions A 3 ISA Boards and plug and play boards 2 9 in EISA slots 2 10 with plug and play boards 2 9 L loop start channels testing 3 7 loop start service B 1 connecting 2 11 ordering B 1 M multiple TR114s in a system base addresses 2 5 defaults 3 3 P PCI boards avoiding conflicts 2 9 pinouts for cable connector C 1 platforms computer 1 4 plug and play boards and ISA boards 2 9 plug and play boards avoiding conflicts 2 9 power supply connecting Tellabs 8001 2 15 connecting Tellabs 8012 2 12 pull up switch 2 6 R returning defective board 4 3 S sending test results to a file 3 20 Index 2 TR11
52. orm all repairs The user is responsible for reporting the need for service to Brooktrout or to one of its authorized agents Getting Technical Support If you call Brooktrout Technical Support please be prepared to work with the support personnel You may be asked to do several things such as taking down your server Please have the following information ready e The part number PN of the TR114 board in question Part numbers begin with the digits 802 or 812 The part number is on the back of the base board e Test results obtained from running the diagnostic software refer to Sending Test Results to a File on page 3 20 for instructions for creating a file Contact the Brooktrout office nearest to you The numbers are shown in the following pages 4 1 Contacting Support e Email U S techsupport brooktrout com Europe eurosupport brooktrout com Japan inu dnsl infocom co jp Singapore singsupport brooktrout com e Telephone U S 1 781 433 9600 8 30am to 8 30pm EST Europe 32 2 658 0170 Japan 81 3 5800 9102 Singapore 65 224 4485 e Fax U S 781 449 9009 e FTP Site ftp brooktrout com e Web Site http www brktech com Downloading Software from the FTP Site You can download copies of the latest TR114 test software from the Brooktrout FTP site Use the following procedures 1 Connect to the Brooktrout FTP site by typing the following ftp brooktrout com 2 Log in as anonymous Enter your ema
53. plained in the following sections 3 1 TR114 Test Files Table 3 1 describes the files included in the diagnostic software The test files must remain together do not store them in separate directories Table 3 1 1TR114 Test Files File Name Description btdriver bat A batch file and DOS TSR that must be installed to run btkl exe btk2 exe the faxtest program btdriver cnf The configuration file that contains the interrupt the DMA channel and the I O addresses of the TR114 channels in your system Used by the bidriver bat file country cfg Read only configuration file with country specific information faxtest exe A test program you can use to send and receive facsimiles send fil A single page Group 3 fax test file sent by default test 164 pex Test firmware automatically downloaded by the faxtest program to the TR114 user cfg A user modifiable configuration file that contains a number of run time configuration parameters Installing the Test Software You can copy the contents of the test diskette to your hard drive or you can run the program from the diskette Note If you are using OS 2 Windows NT or Unix do not use the test program from a DOS window Boot from a DOS diskette and run the test software from the disk drive 1 Make the directory in which to store the test software for example bfax faxtest by typing mkdir bfax faxtest 2 Make the new directory t
54. ration to check for device conflicts and available I O addresses Remove all Brooktrout boards from the system then re install and test them one at a time Remove other boards such as network adapters to check for conflicts Testing and Troubleshooting 3 17 SYMPTOM S btdriver displays Cannot set BFAX_INFO env var X bytes needed only found Y Aborting Probable Cause The driver required more temporary environment space for the BFAX_INFO variable than was available Solution The environment is limited in space Different DOS versions use different amounts of default environment space Change the environment space to a larger setting by putting a SHELL directive in your CONFIG SYS file This directive is used to specify a different command interpreter The default is COMMAND COM To change the environment space setting insert the following line into CONFIG SYS for DOS versions earlier than 5 0 SHELL C COMMAND COM P E 2048 or for DOS 5 0 and later SHELL C COMMAND COM C P E 2048 The number 2048 seems to work best in every case After editing CONFIG SYS reboot and try again 3 18 TR114 ISA Analog Hardware Guide SYMPTOMS Probable Cause Solution btdriver loads successfully but the faxtest program does not display output after attempting to reset the channel Interrupt jumper wire installed on wrong number not set snugly on the pins or not set correctly in the btdriver cnf f
55. s all available interrupts In order of preference we recommend using interrupt 5 7 or 3 for 8 bit slots and interrupt 12 5 10 or 15 for 16 bit slots All TR114 ISA boards installed in the same system must share the same interrupt Configuration and Installation 2 5 To set the hardware interrupt place the jumper plug on the pair of pins that corresponds to the interrupt you want to use Refer to Figure 2 2 for the location of the interrupt header on the board Setting the Base Address Each two channel TR114 board requires a block of 12 consecutive T O addresses each four channel TR114 board requires a block of 20 consecutive I O addresses These I O addresses must not overlap with those of any other TR114 or other device installed in the system The base address a three digit hex number is the first address in the assigned block To enable communication between the TR114 and the host and to provide access to each channel the block of addresses is subdivided into a number of smaller blocks each of which consists of four addresses Each channel uses one of these smaller blocks and the TR114 reserves one block for communication with the host For example when the base address is set to 260 hex a four channel TR114 ISA board uses the following addresses to communicate with the host and with channels 0 through 3 Addresses Communicate with 260 263 TR114 Host Interface 264 267 TR114 Channel 0 268 26B TR114 Channel 1
56. smit When the TR114 board has detected all of the DID digits it reverses the polarity across the phone line again signaling the telco that it has accepted the call If the board does not detect the correct number of DID digits it plays a fast busy signal On a line configured for immediate start service the board does not perform a wink Instead the telco waits a fixed amount of time after seizing the line before it sends the DID digits to the board Then when it detects or fails to detect the correct number of DID digits the board responds the same as it does when configured for wink start service DID Answer Supervision Signaling In compliance with FCC DID registration Brooktrout includes the following information regarding TR114 models I2C I2D I4C and 14D for the customer 1 Allowing this equipment to be operated in such a manner as to not provide proper answer supervision signaling is in violation of FCC Rules Part 68 2 This equipment returns answer supervision signals to the PSTN when 1 Answered by the called station 2 Answered by the attendant 3 Routed to a recorded announcement that can be administered by the CPE user and 4 Routed to a dial prompt 3 This equipment returns answer supervision on all DID calls forwarded back to the PSTN Permissible exceptions are 1 A call is unanswered 2 A busy tone is received or 3 A recorder tone is received Telephone Service Options B 3 Ordering DID Telephone
57. t represent three 4 channel TR114 ISA boards installed in a system Board 1 Board 2 Board 3 Base Address Base Address Base Address Example 1 228 240 258 Example 2 250 268 280 Example 3 260 278 290 Avoiding Conflicts with PCI or Plug and Play Boards This section describes how to avoid conflicts with other types of boards Refer to Appendix A Common System Resource Assignments for details on the particular addresses and interrupts that other boards hardware devices and software commonly use Using ISA Boards with Plug and Play Boards The PC BIOS automatically configures the addresses and hardware interrupts IRQs for PCI and plug and play boards which may change when the system is rebooted especially if devices are added or moved The BIOS does not automatically recognize the ISA boards in your system when configuring with PCI and plug and play boards Interrupts can be shared among PCI boards but not between PCI boards and ISA boards The action you take to avoid conflicts among the various boards depends on your brand of computer Check the manufacturer s instructions for techniques to avoid conflicts Configuration and Installation 2 9 Generally you can avoid conflicts among ISA PCI and plug and play boards by doing the following e Let the PC BIOS configure all PCI and plug and play boards e Use the tools supplied with the PC to determine the interrupts used or reserved by other d
58. talics denote file names directory names and program names within the general text for example the btcall cfg file e The Courier font in bold indicates a command sequence entered by the user at the system prompt for example cd usr sys bfax app sre e The Courier font not bolded indicates system output for example c gt Files installed e The icon below indicates a Caution note meaning that the software or hardware may be damaged if the proper precautions are not observed A x TR114 ISA Analog Hardware Guide Chapter 1 Introduction The TR114 family of analog fax telephony boards consists of two channel and four channel models for use in computers with IS A EISA buses The TR114 is a powerful fax and voice product that can be used for many applications including fax broadcast fax on demand fax store and forward LAN fax servers e mail to fax services and combined voice and fax applications TR114 ISA Analog Models Brooktrout offers the following TR114 ISA analog board configurations for loop start and DID telephone service Board Description TR114 I2L Two loop start channels TR114 I2C One loop start channel and one DID channel TR114 I2D Two DID channels TR114 I4L Four loop start channels TR114 I14C Two loop start channel and two DID channels TR114 I4D Four DID channels Features The features of the TR114 ISA analog board provide high performanc
59. tdriver cnf configuration file 3 4 TR114 ISA Analog Hardware Guide b Make sure the I O address settings do not conflict with another device in your system Refer to Appendix A Common System Resource Assignments for more information c If you are installing multiple TR114s make sure that each board had a unique base I O address and that it is entered in the btdriver cnf configuration file d If you install the board in an EISA slot make sure you create an EISA configuration file through the BIOS e Make sure the LEDs on the TR114 mounting bracket flash once when you power up the system If they fail to flash or if they remain on there may be a problem with the TR114 or with the computer To determine where the problem lies try the following 1 Install the TR114 in another slot and power up the system again 2 If the LEDs still fail to flash correctly install the TR114 in another computer if possible and try again 3 If the LEDs still fail to flash correctly contact Brooktrout Technical Support or the reseller from whom you purchased your TR114 board See Chapter 4 Contacting Technical Support for information Testing and Troubleshooting 3 5 Identifying Channel Connections The telephone cables for your model TR114 should be connected as shown in the following table TR114 Channel Splitter Model Number Cable Label Service Type PRL 0 A Loop start 1 B Loop start 14L O upper jack
60. the port is disabled its associated interrupt becomes available The typical interrupt associated with a particular port is LPT IRQ7 COMI IRQ3 COM2 IRQ 4 2 10 TR114 ISA Analog Hardware Guide Installing the TR114 ISA Board in the Computer Once the TR114 ISA analog board is configured with the proper base address and hardware interrupt you can install it in your computer Follow the instructions provided by the manufacturer of your computer for installing adapter boards The TR114 ISA board is an electrostatic AN sensitive device Follow proper ESD procedures when handling the board CAUTION If you are connecting a loop start board connect to the loop start service as described below If you are connecting to DID service go to the section Installing a Power Supply for DID Service on the next page and follow those instructions Connecting to Loop Start Telephone Service To connect the TR114 to the telephone service plug one end of the provided telephone cable into the telephone jack on the TR114 board and plug the other end of the cable into a wall mounted telephone jack see Figure 2 4 TR114 Board Wall Jacks Figure 2 4 Connecting TR114 Cables to Telephone Service For more information on loop start service see the section Loop Start Telephone Service on page B 1 Configuration and Installation 2 11 Installing a Power Supply for DID Service The TR114 DID channel must supply the DID trunk
61. the test software in this example bfax faxtest by typing cd bfax faxtest 2 Execute the faxtest program by typing faxtest u lt gt s w lt phonenum gt where u lt gt Specifies the number of the channel that you want to test for example u 0 specifies channel 0 s Places the channel in send mode w Forces the TR114 to wait for a dial tone We strongly recommend inserting w before any digits in the dial string If you install the TR114 on a PBX extension you may have to insert w9w in front of the fax machine s phone number for example faxtest u 0 s w9w5551212 Inserting p before the first digit in the dial string causes the board to pulse dial otherwise it uses touch tones to dial lt phonenum gt The phone number of the fax machine that will receive the fax Testing and Troubleshooting 3 7 3 If the fax transmission is successful the following message is displayed at the end of the test Fax Sent Successfully Test Completed Otherwise an error message is displayed Refer to Board Installation Test Conditions on page 3 12 for information on solving problems Receiving a Test Fax Run this test for each loop start channel typing in the appropriate channel number each time 1 3 8 Change to the directory in which you copied the test software in this example bfax faxtest by typing cd bfax faxtest Execute the faxtest program by typing faxtest u lt gt r where u
62. would change the contents of the btdriver cnf configuration file as follows intnum 5 dmachan 1 addrs 264 4 addrs 284 4 Testing and Troubleshooting 3 3 If you installed one TR114 two channel board in your system at address 260 you would change the contents of the configuration file as follows intnum 5 dmachan 1 addrs 264 2 Testing the Configuration Test the TR114 configuration using the following procedure 1 Boot up your system to run under DOS if it is not already 2 Change to the directory in which you copied the test software 3 Execute the btdriver batch file btdriver btdriver cnf 4 Verify that the program displays the same number of channels you installed in your system and specified in the btdriver cnf file For example if you have one TR114 four channel board installed in your system you should see the following output Total Channels 4 TR114 0 Trufax O TR112 TR111MC 0 TR200 No BRI TR114s found If you have two TR114 four channel boards installed in your system you should see the following output Total Channels 8 TR114 0 Trufax O TR112 TR111MC 0 TR200 No BRI TR114s found 5 If the number of channels is correct the system initialized successfully If it is not correct refer to the following checklist for possible solutions a Make sure the switches on the address switch SW1 and the interrupt jumper are set correctly on the board and that they match the parameters in the b

TR114™ ISA Analog Hardware Guide

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TR114™ ISA Analog Hardware Guide