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1. Country Invoice Contacts Role Title Last name First name Invoice Contacts Mr 4 4 3 Elia Contacts Here you can consult the Elia Company details as well as your Contractual Contacts within Elia Contractual Documents Contracting Party Invoicing Company ELIA SYSTEM OPERATOR Registration Number 0476 388 378 VAT Number BE0476388378 Social Status SA NV Applicable Law BELGIAN Street Keizerslaan 20 Postal Code City 1000 Brussel Country Belgium Contractual Contacts Role Name Email Fax Phone ELIA Contacts Metering metering services elia be 02 546 70 90 02 546 74 11 ELIA Contacts Invoicing settlement services elia be 02 546 74 64 02 546 74 74 ELIA Contacts Customer Relations cs elia be 02 546 70 03 02 546 74 88 4 4 4 Contractual Documents Here you can consult the concerned contractual documents of your company PDF as well as annexes which are subject to possible modifications such as the contact persons and so on Contract Details Contracting party a Reference Start date Signature date Bank deposit Invoices Contract B 08 07 2011 07 01 2004 Invoices SA Document Name Document Type Document Contract Annex 6 You can download a document just by clicking on it Version 0 3 Date 12 10 2015 Page 11 of 20 Customer Hub Some additional tabs depend on the contract type 4 4 5 Access Points This tab2. on the company role GU ACH BRP Imbalance and Product Deviation only for BRP Access for ACH and Connection for GU access for Non Contractual Invoices orientation study detail study or realization Product reference empty by default for contractual invoices this indicates the reference of the contract for non contractual invoices it indicates the Customer reference Note you can only see the references for the selected invoice date Invoice date last three months by default indicating the concerned months when Elia has sent the concerned invoice Invoice number empty by default Invoice state open by default you can select cleared or not cleared to filter your search to the respectively paid or unpaid invoices Invoice period only for contractual invoices filters when applicable the concerned period for which this invoicing is applied Note connection invoices cover three months So if you select invoices for March the Invoice Viewer shows connection invoices for the period January 2014 March 2014 Invoice type identifies a specific type of invoicing depending on the product type For example Access tariffs are invoiced in 2 phases a Provision invoice is sent at the beginning of the concerned month while a Regularisation invoice is sent in the middle of the month following the concerned month In the column Due you can view the status of the invoice Sf A
3. 2 Click on Settings 3 Click on Show Advanced Settings 4 Inthe zone Privacy click on Content Settings 5 Click on Manage exceptions for Pop ups Content settings Disable individual plug ins Pop ups Allow all sites to show pop ups e Do not allow any site to show pop ups recommended Manage exceptions Location Finished 6 Type the addresses to allow pop ups for the invoice viewer https Jelia be and https crmapp elia be Cookie and site data exceptions Hostname pattern Behaviour https elia be Allow https Jcrmapp elia be Allow Allow F Learn more Finished 7 Click on Finished 8 Click on Finished 9 Restart your browser to activate the new parameters Version 0 3 Date 12 10 2015 Page 20 of 20
4. Customer Hub In the tab Customer Contacts you can view all the contact persons present in the Elia database related to your company and their details Account Details V Customer Contacts Sites Name Function Department Work Address E Mail Phone Note that when you click on a contact in the column Name you open the Customer Contact Details window as you can see below Customer Contact details of Back l v Contact Details General Data Communication Title Phone First name Mobile Last name Fax Function E mail Language Account Details Login Grid User viewer ARP viewer ACH viewer Address Aini Address v Contractual Roles COs Contract Type Reference Role ARP B 012 Commercial contact 2 Here you can see Contact Details such as the General Data the Account Details and the Communication details In addition to this you can also consult the Contractual Roles of the selected contact person In the tab Sites you can view all the active sites and their addresses related to your company Account Details Customer Contacts sites J Site Street City Country Version 0 3 Date 12 10 2015 Page 7 of 20 Customer Hub 4 3 Invoice Viewer The tab Invoice Viewer contains the following information Contractual Invoices Non Contractual Invoices In the section Contractual Invoices you can view a list of tarification invoices related to the differe
5. Elia received the payment The Clearing date is the day the invoice was cleared Invoice not paid but still within deadline The due date is in the future Invoice not paid and there are only 5 days left until due date Invoice not paid and the due date is exceeded You can download a document just by clicking on it or you can select one or several lines and click on button Download selected documents as zip file In that case you obtain one zip file containing all the documents You can then choose to open or save documents Version 0 3 Date 12 10 2015 Page 9 of 20 4 3 2 4 4 Version 0 3 Date 12 10 2015 Customer Hub Download invoice documents You can download a document just by clicking on it or you can select one or several lines and click on button Download selected documents as zip file In that case you obtain one zip file containing all the documents You can then choose to open or save documents Depending on the type of invoice you can download the following attachments the electronic copy of the invoice in PDF or an annex to the invoice the imbalance settlement is an Excel file containing the detail of the imbalance computation Depending on whether the BRP is stand alone member of BRP pool or head of BRP pool this document can vary Stand alone BRP one sheet with the imbalance report Head of BRP pool one sheet for the pool Pool imbalance report and two sheets for each member of the
6. 4 DaCK 1 r4 rorwaru p Always allow Internet Explorer blocked a pop up from crmapp elia be Allow once Options for this site More settings You can also define the parameters manually as follows 1 Click on the Menu icon t3 2 Click on Internet options 3 Click on the tab Privacy 4 Inthe zone Pop up Blocker click on the button Settings Internet Options e Privacy Settings Select a setting for the Internet zone Medium Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that save information that can be used to contact you without your explicit consent Restricts first party cookies that save information that can be used to contact you without your implicit consent _ Default Location F Never allow websites to request your physical location Pop up Blocker Turn on Pop up Blocker InPrivate Disable toolbars and extensions when InPrivate Browsing starts Version 0 3 Date 12 10 2015 Page 15 of 20 Customer Hub 5 Type the address of the website for which you wish to allow pop ups https elia be Pop up Blocker Settings 22 Exceptions Pop ups are currently blocked You can allow pop ups from specific Fal websites by adding the site to the list below Address of website to allow https elia be Allowed sites Remove Remove all Notifications and blocking level 4 Play a sound when a pop up
7. Allowed Sites Pop ups E You can specify which websites are allowed to open pop up windows Type the exact address of the site you want to allow and then click Allow Address of website https elia be Status Remove Site Remove All Sites 6 Click on Allow 7 Click on Close 8 Click on OK 9 Restart your browser to activate the new parameters Version 0 3 Date 12 10 2015 Page 18 of 20 5 1 3 Safari Customer Hub When you want to download files from the invoice viewer in Safari it can be that nothing happens To modify the parameters 1 click on the Menu icon amp and choose Preferences Customize Toolbar Show Menu Bar Hide Bookmarks Bar Ctrl Shift 6 Show Tab Bar Ctrl Shitt T Show Status Bar Show Reading List Ctrl Shitt L Enter Full Screen Fil History Ctril H Downloads Ctrl Alt L Private Browsing Reset Safari Block Pop Up Windows Ctrl Shift K Preferences Ctri Help F1 Report Bugs to Apple Safari Extensions About Safari 2 Uncheck the box Block pop up windows pjg kaj a Bookmarks Tabs AutoFill Security Privacy Extensions AUEN Fraudulent sites Warn when visiting a fraudulent website Web content Enable plug ins Enable Jawa Enable Javascript L Block pop up windows Ask before sending a non secure form to a secure website Version 0 3 Date 12 10 2015 Page 19 of 20 Customer Hub 5 1 4 Google Chrome 1 Click on the Menu icon
8. Invoicing Elia Contacts Contractual Documents g Company Registration Number VAT Number Social Status Applicable Law Street Postal Code City Country Contractual Contacts Role Title Last name First name 24h 24h Operations i Mr Commercial contact 1 Mr Commercial contact 2 Mr Invoice Contact Mr Nomin email contact Mr Page 10 of 20 Customer Hub Below the header you can see the following tabs 4 4 1 Contracting Party Here you can see the details of the party who signed the contract as well as the contractual contacts and their roles WF contracting Party Invoicing Elia Contacts Contractual Documents g Company Registration Number VAT Number Social Status Applicable Law Street Postal Code City Country Contractual Contacts Role Title Last name First name 24h 24h Operations Mr Commercial contact 1 Mr Commercial contact 2 Mr Invoice Contact Mr Nomin email contact Mr 4 4 2 Invoicing Here you can see the details of the company who will be invoiced as well as the invoice address At the bottom of the screen you can also consult the details of your Invoice Contacts Contracting Party Invoicing Elia Contacts Contractual Documents Invoiced company Company Registration Number VAT Number Street Terms of Paymnt Invoice Language NL Postal Code City Country Invoice postal address Company Street Postal Code City
9. is blocked Show Notification bar when a pop up is blocked Blocking level Medium Block most automatic pop ups v Leam more about Pop up Blocker s a 6 Click on Add 7 Click on Close 8 Click on OK Version 0 3 Date 12 10 2015 Page 16 of 20 Customer Hub 5 1 2 Firefox In Firefox a warning message appears on top of your screen Choose Allow pop ups for this site x Firefox prevented this site from opening a pop up window Allow pop ups for crm elia be CADA D Edit Pop up Blocker Options k t j Don t show this message when pop ups are blocked Customer gt Fevortes EN FR NL Show https crmapp elia be sap ZT1ORVSGMzBIZ0x2 Tm S4ZHAVZNdSZ Wen SIM Corner You can also define the parameters manually as follows 1 Click on the Menu icon 2 Click on Options wat a E Cut Copy Faste _ LOO New Window New Friwate save Page Window ah a 7 Print Histor Full screen Find Options Add ons Developer Sgn In to Sync Customize Ge i 3 Click on Content Version 0 3 Date 12 10 2015 Page 17 of 20 Customer Hub 4 Next to Block Options General Tabs search Content Applications Privacy security rC Adwanced Block pop up windows Exceptions Fonts amp Colors Colors Languages Choose your preferred language for displaying pages Choose 5 Type the address of the website for which you wish to allow pop ups https elia be
10. pool Pooling BRP imbalance and pooling BRP Overview Member of BRP pool two sheets with the Pooling BRP imbalance and pooling BRP Overview the metering document with the calculation of the amount to pay a ZIP file with the invoice annex and Settlement or Metering document Contracts The tab Contracts contains a list of contracts which are accessible for the concerned user Here you can consult the different contracts of your company From this window you can access the Contract Details by clicking on the link in the column Contract Reference as you can see below HOME COMPANY DETAILS INVOICE VIEWER CONTRACTS CONTRACTUAL POINTS Contracts Contracting party Contract Type Contract Refere Start date Signature date Bank Deposit Invoices sy Access U 11 04 2014 19 12 2003 Invoices ACCESS U 11 04 2014 10 02 2004 Invoices ACCESS U 26 08 2014 22 12 2003 Invoices ARP B 08 07 2011 07 01 2004 Invoices Connection C 01 01 2003 08 11 2010 Invoices Connection Cc 01 01 2003 08 11 2010 Invoices Once you have clicked on the Contract Reference you can see in the upper part of the screen a header with the Contracting party the reference of the contract and other main contractual data Contract detail B 012 04 amp Back f Invoices Contract Contracting party Reference Start date Signature date Bank deposit B 08 07 2011 07 01 2004 nvoices Contracting Party
11. the following information The Company Details containing general information on your company A list with the Sites of the company A list with the active Contracts of the company A list with the active Access Points of the company PPNP A list with the status of the recent Invoices of the company noy Aggie cine so Ory A et Merge ery eke tero 4 or ee mes ete ak wn 2 Oos s uf ae vw ates b 5 weeeee Da she aote Afe oo De iw 2 te te a fn a d L Note When you navigate to the invoice viewer from the home tab or from the contract tab invoices are filtered on the contract It is not possible to remove or change the filter If you want to access to whole list of invoices you have to navigate through the tab Invoice Viewer 4 2 Company Details The tab Company Details contains the following information m the tab Account Details m the tab Customer Contacts m the tab Sites In the tab Account Details you can view your general company information including head office address company codes and the Elia Key Account Manager appointed for your company Customer Contacts Sites g General Data 7 Address Name Zone Social Status Street House Number VAT Number Postal Code City Registration Number Country Applicable Law Key Account Manager Company Codes Name GLN Telephone EIC Email CCN Street Postal code City Version 0 3 Date 12 10 2015 Page 6 of 20
12. BRP BFR 100 000 Offtake 31 12 2015 End ACH amp BRP BFR 50 000 In this window you have the possibility to consult the different types of annexes covering this access point by clicking on the PDF in the column Annex Note that grid user and access holder can select an access point in the column Name to open the Access Point Details window as you can see below HOME COMPANY DETAILS INVOICE VIEWER CONTRACTS CONTRACTUAL POINTS Contractual Points ame ee _ _ E ee VA EAN Location Contractu Regulator Substation Direction Grid User Connectio Access H Access C Access ex Reason BRP Injec BRP Offtake More BRP s Annex Offtake U 31 12 2015 End ACH BS ES A Offtake U 31 12 2015 End ACH ES Offtake u 31 12 2016 End ACH SISE ie U 31 12 2016 End ACH fs BS O U 31 12 2015 End ACH O U 31 12 2015 End ACH fe Offtake U 31 12 2015 End ACH SIS O U 31 12 2017 End ACH SEE O U 31 12 2017 End ACH fs BS BS Offtake U 31 12 2016 End ACH fe BS Offtake U 31 12 2015 End ACH ES O U 31 12 2015 End ACH 2R Offtake U 31 12 2015 End ACH a BS SY Offtake U 31 12 2015 End ACH SES ne U 31 12 2015 End ACH SIS o es 10 ems n on comes U 30 06 2018 End ACH ee eames fs BS V vo u 31 12 2016 End ACH RS fei Once you have clicked on an access point in the column Name the Access Point detail window will open as you can see below HOME COMPANY DETAILS INVOICE VIE
13. Customer Hub User Manual _ This document describes how external users can use the Customer Hub _ The Customer Hub is a web portal developed by Elia to exchange _ information with its customers It is accessible for direct access _ customers Status C Draft XX Final version Creation Author Distribution Contractual Contacts of Elia s Customers Grid Users Access Holders _ and Balance Responsible Parties Version 0 3 Date 12 10 2015 Page 1 of 20 Customer Hub User Manual Table of contents 1 Widgets lod e eee rere en ee eer ener 3 2 GIOSSOALY E E 3 3 Access to Customer Hub cccccncccnnccnncceneecnueenuconneeeneeenueenueenneennueen 3 4 The Customer Hub WOrkSpPace ccccccseneeeeeeeeeeeeeeeesennnneeeeeeeeeeeeenes 5 Sed HOME csovenesvaetendusmeveeewanetardaswadandeecetekdatsuvalenieatendeaeevancsndet A 6 Oe CONO Welds scacneacanenraunsae revered EEA E E EEE 6 4 3 INVOICE Viewer dinnsdcnacnstwesanntwiesaraactendaceaieceadsstwacnsnneannaenateadamandentannstanes 8 4 3 1 View invoice documents cccceceeeeeeeeeeueeeeeueeenueeenueneuueeuuueeunnnes 9 4 3 2 Download invoice documents s ssssssssnsnnnnnnrnnnnrnrnnrnnrnennrnrnna 10 dA COMAC erea A E EAEE E AONE 10 Aal COM ACUING PARE wc usactivusnavehdumeuceledtauruleumuettioatnarens i eaaa 11 Ase AN VOICING 4s ceccncecedacaecuocauscnsenecsecsscecccseee EE 11 4 4 3 Elia COM tact Ss ataieaneccaeesumetoieansh cat canes cere socneuscounuepeeanes aaeaueneones
14. WER CONTRACTS CONTRACTUAL POINTS Access Point detail 0 ff Back f Access Point A General Data Location Name Name EAN Address Regulator Postal Code Contractual level City Region Country Key Account Manager Name Telephone E Mail Address Street Postal code City Access Contract A aE asainne leike E Acrese Holder Customer Hub 5 What to do in case of problems If a problem occurs contact Customers Support amp Services and provide the technical details which you can find in the lower left corner Our contact details are m Phone 32 0 2 546 74 88 m Fax 32 0 2 546 70 03 E mail cs elia be A problem has occured Catia Powering a world in progress A problem has occured ifthe problem persists please contact the Customers Support amp Services Tek 32 0 2 546 74 88 Fax 32 0 2546 7003 e mail co elia be Technical details Username CV186_W System C2P Client 100 Message User has no CC Application Groups Ti p It is possible that the pop up blocker of your browser prevents you from downloading attachments To resolve this issue view the topic Define browser parameters for the pop up blocker Version 0 3 Date 12 10 2015 Page 14 of 20 Customer Hub 5 1 Define browser parameters for the pop up blocker 5 1 1 Internet Explorer In Internet Explorer a warning message appears on the bottom of your screen Indicate Always allow for this site
15. cE a a Version 0 3 Date 12 10 2015 Page 8 of 20 Customer Hub 4 3 1 View Invoice documents In the sections Contractual Invoices and Non Contractual Invoices you can consult and download invoice documents Non Contractual Invoices aes Filter Options Product Type Product reference hvoice date invoice number Invoice state invoice penod invoice type Invoice Documents Download selected invoices as ZIP File Number of entries 28 items per page 10 Open amount 5 608 834 19 EUR Due lt GGGBBEBRBBS Sales Document Product Type Product Refere Biling date Due Date Clearing date invoice Number Amount Document Type invoice Type Attachments 100011354 27 02 2015 5 03 2015 0 00 invoice Elis 100011355 27 02 2015 5 03 2015 0 00 Invoice Elia 100011357 27 02 2015 5 03 2015 0 00 Invoice Elia 1000113538 27 02 2015 5 03 2015 0 00 1 h 1 100011356 27 02 2015 15 03 2015 0 00 Invoice Elia 1 L 1 Invoice Elia 100011359 27 02 2015 15 03 2015 0 00 Invoice Elia 100011352 0 15 03 2015 0 00 Invoice Elia 100011353 27 02 2015 15 03 2015 0 00 invoice Elia 100011359 26 02 2015 15 03 2015 25 02 2015 0 00 Cancel voice 6 0 1 100011358 PEPEPEPE PPE 5 03 2015 25 02 2015 0 00 Cancel voice 4Back 1 2 Forward gt You can filter the table to show only a specific set of invoices You can filter on m company Product Type for Contractual Invoices the types in the drop down menu depend
16. et 11 4 4 4 Contractual Documents cccccccesceuecnueucseeuceseuuetenuenannesuuneas 11 4 4 5 Access PONS wxcsunsrtwraenentawceatenadinentarnmatemaedabexnnaxmaumanadieanennewnews 12 AA POOO eeann E coepoeenseneuaeh 12 Aa ACOVEPACCUal PONTS wetevecesttocccancdaverarvconcreseecvecovtianacsseueverevecevcreseeaneconte 13 5 What to do in case of problemS s ssss222 2 222222 2222 20 14 5 1 Define browser parameters for the pop up blocker s sssssssssrsnrsrrssrens 15 Shd Mtermnet EXPO G airain aA 15 Deka GW COG aea E E T E AAN 17 Sedea a oe e E AEE EER 19 5 1 4 Goggle Chrome srssrirreiesarreiipni io ne raria er n a E Ea 20 Version 0 3 Date 12 10 2015 Page 2 de 20 1 Introduction The Customer Hub is a web portal developed by Elia to exchange information with its customers It is accessible for direct access customers The Contract Viewer functionality provides the list of all connection access or balance responsible party contracts of your company You can also review the list of contact persons with their contractual role and the invoiced company as well as the invoice postal address It also gives access to the PDF copy of your contracts and their annexes The list of access points of your company is given with their expiration date The Invoice Viewer provides access to invoices and invoicing documents of your company Through the Invoice Viewer module you can view and download invoices and invoice annexes f
17. is present for Connection and Access contracts It contains the list of access points of your contract with their specific data If you select an access point you can see the detailed data of that access point 4 4 6 Pooling This tab is present for BRP contract if your company has signed a pooling agreement Version 0 3 Date 12 10 2015 Page 12 of 20 4 5 Customer Hub Contractual Points This tab contains the list of access points of your company with their data depending on your company role E HOME COMPANY DETAILS INVOICE VIEWER CONTRACTS CONTRACTUAL POINTS Version 0 3 Date 12 10 2015 Page 13 of 20 Contractual Points Name EAN Regulator Direction Grid User Access Holder Access Contract Access expiration Reason Responsibility Percentage Annex Offtake 31 12 2015 End ACH amp BRP BFR 100 000 Offtake 31 12 2015 End ACH amp BRP BFR 100 000 fe Offtake 31 12 2016 End ACH amp BRP BFR 100 000 m a Hi iee sapass vo n eoo i 31 12 2016 End ACH amp BRP BFR 100 000 VO 31 12 2015 End ACH amp BRP BFR 100 000 E uo 31 12 2015 End ACH amp BRP BFR 100 000 E Offtake 31 12 2015 End ACH amp BRP BFR 100 000 fe VO 31 12 2017 End ACH amp BRP BFR 100 000 VO 31 12 2017 End ACH amp BRP BFR 100 000 fe Offtake 31 12 2016 End ACH amp BRP BFR 100 000 E Offtake 31 12 2015 End ACH amp
18. its better in your organization If you have received a username and a password from Elia you can access the Customer Hub m Using the CUSTOMERS button in the top menu on http www elia be ELIA PRODUCTS amp SERVICES GRID DATA PROJECTS SAFETY amp ENVIRONMENT SUPPLIERS USERS GROUP CUSTOMERS m via the direct link https crm elia be Enter your Username and Password and click on Sign in Elia Extranet Sign in with your organizational account You can also Change your Password if it is still active Otherwise you can use the Forgot Password button Tip After a period of inactivity longer than 1 hour you are logged out of the application To resume your work in the Customer Hub you have to log on again Version 0 3 Date 12 10 2015 Page 4 of 20 4 Customer Hub The Customer Hub workspace The Customer Hub workspace consists of the following tabs Home Company Details Invoice Viewer Contracts Contractual Points ee lia CUSTOMER HUB HOMIE Heed office address Street So lt o Zone Postal Country S Key Account Manager Note that when you navigate in the Customer Hub the buttons Back and Forward of the browser are not supported You should only use the navigation button Back ofthe Customer Hub itself Version 0 3 Date 12 10 2015 Page 5 of 20 Customer Hub 4 1 Home The tab Home gives you a quick overview of the company and it contains
19. nt regulated contracts your company has signed with Elia By default only the contracts from the last 3 months are shown Contractual Invoices l Filter Options Product Type Product reference Invoice date Invoice number Invoice state Invoice period Invoice type X v From June 2015 v To September 2015 w x x Invoice Documents Number of entries 64 Items per page 10 Open amount 34 863 449 67 EUR D Sales Document Product Type Product Ref Billing date Due date Clearing date Invoice Num VAT Excl VAT Incl Period Document T Invoice Type Attachments a B a B a B a El a Ej E a Ej a B In the section Non Contractual Invoices you can view a list of invoices related to studies orientation or detailed client interventions revision of an existing or realization of a new grid connection and external services interventions or projects executed on customer s equipment Non Contractual Invoices Osa Filter Options Product Type Product reference Invoice date Invoice number Invoice state Invoice type VY From December 2014 v To September 2015 B 7 l B zj Invoice Documents Number of entries 4 items per page 10 7 Open amount 1 007 811 53 EUR H Due Sales Document Product Type Product Reference Billing date Due Date Clearing date Invoice Number VAT Excl VAT Incl Document Type Invoice Type Attachments
20. or grid access imbalance and grid connection direct customers but also for orientation studies detail studies and the realization of new or revised grid connections for your company The following browsers are supported m Internet Explorer IE7 to IE11 Firefox Safari version 5 to 7 m Google Chrome 2 Glossary The following abbreviations are used on the website and throughout this document Abbreviation Description ACH Access Contract Holder BRP Balance Responsible Party also called ARP for Access Responsible Party EAN European Article Number GU Grid User Connection Contract Holder 3 Access to Customer Hub m Ask an access to Customer Hub Contact Customers Support amp Services to ask access to Customer Hub Phone 32 0 2 546 74 88 Fax 32 0 2 546 70 03 E mail cs elia be Depending on the contract type your company has signed with Elia you can access to customer hub with three different roles If your company has signed e Aconnection contract you can access to Customer Hub with role Grid User GU e An access contract you can access to Customer Hub with role Access Contract Holder ACH Version 0 3 Date 12 10 2015 Page 3 of 20 Customer Hub e A BRP contract you can access to Customer Hub with role Balance Responsible Party BRP These three roles can be combined if your company has signed different contract types with Elia but you can also chose to restrict the access if it su
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