XP0020 User`s Manual
Contents
1. X P0020 CONSOLE MODULE USER MANUAL About This Guide Thank you for choosing this Xorcom Enterprise IP Phone which is especially designed for power users in the office environment It features a fashionable and sleek design abundant telephony applications broad interoperability with popular 3 party VoIP products and fulfills the VoIP deployment needs of enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your phone In addition be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity FE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect E such WEEE separately Xorcom Ltd www xorcom com2. key feature you need to configure the switch key in advance To configure the programmable 1 and key21 as switch key 1 Click on DSS Keys gt CM Keys 2 Select Switch from the pull down menu of the Type for 1 3 Enter the label for example Page 1 in the Label field for key1 4 Repeat the steps 2 3 to configure the key21 as switch feature key 5 Click Confirm to accept the change After configurations above you can press the switch 1 to turn to the next page on the Console Module and then use the last 19 programmable keys You can also then press the switch key21 to turn back to use the previous 19 programmable keys Xorcom Ltd 3 www xorcom com XPO20 Expansion Module Troubleshooting Trouble Shooting I cannot register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ITSP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static client mode I cannot hear any voice during a call 1 Make sure your handset is tigh
3. Xorcom Ltd www xorcom com Xorcom XPO20 Expansion Module Table of Contents Table of Contents Using the Console Module ita L ON 1 Connecting the Console Module ereroenteoonenoonaeeonenonneennnnoonaeennnneonaeennneeenaeennneeenae enne 2 Features of the Console Module dodne teca a ADA sen enden 3 Trouble SADA acia Xorcom Ltd IV www xorcom com Xorcom XP020 Console Module Using the Console Module Using the Console Module Packing List The following components are included in your Console Module package e Console Module Expansion Module e Base Stand e Connecting Sheet e Connecting Cord e Spiral Shell Quick Installation amp Quick Reference Check this list before installation to ensure that you have received each item If you find anything missing contact your system administrator Xorcom Ltd 1 www xorcom com Xorcom XP020 Console Module Using the Console Module Connecting the Console Module 1 Use the connecting sheet and screw to connect the console module to the IP phone rm n SL 1 Follow the same st
4. ep to connect the next console module 3 Connect the cords For more information about connecting the Console Module refer to the Quick Installation Xorcom Ltd 2 www xorcom com Xorcom XP020 Console Module Using the Console Module Features of the Console Module The Expansion Module supports 38 programmable keys You can configure the programmable key features via phone user interface or web user interface Long press the desired key for about 5 seconds the IP phone will prompt the setting interface of this key on the LCD screen and then you can configure this key feature You can also configure the key features via web user interface at the path DSS Keys gt CM Keys Key features supported on the Console Module are listed following Switch Forward N A e Transfer Line Hold e Speed Dial DND BLF Redial BLF List e Call Return Voice Mail SMS e Pick Up A Record e Group Pickup URL Record e Call Park e Multicast Paging Intercom e Group Listening DTMF Public Hold Prefix Private Hold Shared Line e Hot Desking e Local Group XML Group XML Browser ACD sai Zero sp touch Broadsoft Group i j URL Conference Switch You can use the Switch key feature to use up to 38 programmable keys on the Console Module To use Switch
5. o provision the phone Consult the auto provision server address with your ITSP This manual is for reference only We reserve the right to improve or change the product and the user guide without notice V61 0 Xorcom Ltd 3 www xorcom com
6. tly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP I have a DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How can I change the time Select the time zone or enter the time information manually on the webpage or the phone How can I answer incoming calls during a call If a call comes in when you are in a conversation press the Answer hot key to answer the call or press the Reject hot key to refuse it How can I refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation Xorcom Ltd 2 www xorcom com Xorcom XPO20 Expansion Module Troubleshooting How can I send a SMS text message You could edit the SMS in the Menu gt Messages gt Text Message Note Make sure that the SIP server you have registered supports SMS function How can I update the firmware 1 Enter the webpage of your phone Click on Phone gt Upgrade 2 Scroll to Select and Upgrade Firmware field and then select a file from your local system 3 Click Upgrade to update the firmware Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How can I aut
Download Pdf Manuals
Related Search