Accu-Chek® Meter Guide - YouSave Chemist Support
Contents
1. The test strip was bent or moved while testing was in progress Repeat the test with a new test strip The meter was exposed to a strong electromagnetic field Change your position or turn off the source of radiation You removed the code chip while testing was in progress Re insert the code chip into the meter and repeat the test with a new test strip The test strip was bent or moved while testing was in progress Repeat the test with a new test strip You did not insert the test strip correctly or completely Hold the test strip so that the arrows printed on it and the orange square face upwards Without bending it gently push the test strip into the test strip guide in the direction of the arrows until you feel it lock into place A meter error has occurred Start again from the beginning If the error message appears again the meter is defective Please contact your customer support and service centre You applied too little blood or control solution to the test strip Repeat the test with a new test strip and a larger amount of blood or control solution ACCU CHEK 24 ACCU CHEK Lancing Systems www accu chek com au Accu Chek Enquiry Line 1800 251 816 ACCU CHEK 4 Used drum ig 25 Getting Started Guide Accu Chek Multiclix Getting Started Guide Accu Chek Multiclix Load drum Set penetration depth 3 simple steps to teach and learn A Remove cap a Insert new dru2. to confirm the hour The minutes flash ACT EIL MER E my Ni HI Bil Note Your new meter comes with the batteries installed and a preset time and date You may need to change the time to your time zone Having the correct time and date is important if you use the meter memory or if you want to download your results to a computer Getting Started Guide Accu Chek Performa 3 Perform a Blood Glucose Test Make sure the code number on the display matches the code number on the test strip container If you miss seeing the code number remove the test strip out and reinsert it into the meter Insert the test strip into the meter in the direction of the arrows The meter turns on e Wash and dry your hands e Prepare the lancing device e Take one test strip from the test strip container Close the container tightly Gently squeeze your finger to assist the flow of blood This helps you get a blood drop Touch the blood drop to the front edge of the yellow window of the test strip Do not put blood on top of the test strip When you see amp flash you have enough blood in the test strip SS When the blood drop symbol flashes obtain a blood drop from your fingertip To test using blood from alternative sites refer to your Owner s Booklet After your result appears discard the used test strip ACCU CHEK Error Messages Accu Chek Performa The test strip is damaged Re
3. The meter automatically turns on Press the finger pricker firmly against the selected puncture site Then press the release button EJ all the way down to obtain a blood drop Place the cap back on again Rotate the cap MA of the finger pricker until the desired penetration depth is level with the indicator Start with a medium penetration depth such as 3 Apply the blood drop to the centre of the Read the test result and close the tip test area A Touch the test area gently cover Mi The meter automatically because the blood is immediately drawn turns off up when contact is made Getting Started Guide Accu Chek Mobile 4 Loading a new lancet Red line New Used lancet drum lancet drum a a Push the lever at the side of the finger You can tell that a lancet drum has been pricker as far as it will go in direction used because it has a red line visible 1 and then back again in direction 2 on the white portion Used lancet drums to load a new lancet cannot be reused 5 What you need to know A When you are ready to do a test and the meter displays Apply drop ensure that you apply the blood drop to the test area immediately Note that liquid can evaporate quickly from the tiny drop of blood increasing the concentration of glucose Blood drop that is well formed significantly Wash your hands with warm water and soap Dry your hands well before obtaining blood Blood drop that has
4. blood drop Touch the blood drop to the front edge of the yellow window of the test strip Do not put blood on top of the test strip 38 ict When you see Z flash you have enough blood in the test strip gage 13 41 When the blood drop symbol flashes obtain a blood drop from your fingertip To test using blood from alternative sites refer to your CBS Owner s Booklet After your result appears discard the used test strip ACCU CHEK Error Messages Accu Chek Performa ACCU CHEK Performa Nano i030 tg tt u 0 387 19 11 The test strip is damaged Remove the test pall Not enough blood or control solution was LL strip and reinsert it or replace it if damaged i d inte the fast emo f t Or the code chip is incorrect Turn off the gt s ee E eee f UN meter and insert a new code chip If the UN Oh was applied after the test has started C C u a e e O a a a O MEN message reappears call Roche Discard the test strip and repeat the test RS TV Spe In3gem i2 11 3gen a nager gir The temperature is above or below the The code chip is from an expired lot of test aa proper range for the meter Refer to the test L N The code chip is incorrect Turn off the _ L strips Ensure the code chip number matches i i i strip package insert for system operating i meter an
5. spread ACCU CHEK Error Messages Accu Chek Mobile Insert new The use by period or use by date of the test cassette is exceeded Insert a new test cassette in the meter This message appears if you start a test and all test areas in the test cassette have been used Insert a new test cassette in the meter Remove the test cassette from the meter and re insert it or Insert a new test cassette in the meter Insert a test cassette suitable for this meter type Error messages The following pages describe all error messages and how they can be remedied If an error message appears follow the instructions on the display If error messages occur frequently contact your customer support and service centre If your meter has been dropped that can also lead to error messages In this case you should also contact your customer support and service centre Contact the Accu Chek Enquiry Line on 1800 251 816 ACCU CHEK Error Messages Accu Chek Mobile The dron app ed s too small Retest E 4 Continue There is no test cassette in the meter Insert a new test cassette in the meter e Your blood glucose value may be very low If the way you feel agrees with a very low blood glucose value immediately follow the relevant instructions given by your healthcare professional Repeat the test afterwards e A meter error has occurred If the error message is still disp
6. Accu Chek Meter Guide Experience what s possible ACCU CHEK Notes ACCU CHEK ACCU CHEK Mobile completely as far Push the slide button upwards This Remove a new test cassette KA from Pull the protective strip of the battery Open the tip cover as it will go Only then will you be able Opens the cassette compartment cover the packaging Insert the test cassette backwards out of the meter to activate to open the cassette compartment and into the meter Close the cassette com the batteries Remove the protective partment cover and the tip cover film from the display insert the test cassette Actus ae 5 Fus Press the GS button 3 for about Use the CES buttons to select the Press the GEN button to set the Press the GN button to confirm the 2 seconds until the meter turns on language desired language fJ selected language ACCU CHEK If you have set the wrong language by mistake you may not be able to read the menus any more You can nevertheless change the language The instructions can be found in Chapter 5 2 of the User s Manual under the section Correcting a wrongly set language Getting Started Guide Accu Chek Mobile 2 Preparing the lancing device Remove the rotatable cap for setting the penetration depth FA Insert a new lancet drum 3 white end first You now have 6 new and sterile lancets at your disposal 3 Performing a blood glucose test Open the tip cover FX
7. cose meter Please refer to the safety instructions contained in the Instructions for use Testing blood glucose Setting the time and date Turning the meter on Confirming the change and Press briefly continuing with the next setting Date month day Order of the settings Turning the meter off Press 10D C briefly at the same time hangin ings Press or hold it down nanging setings D V7 0 00 7 IM ACCU CHEK ACCU CHEK 20 Error Messages Accu Chek Active You did not insert the test strip correctly or completely Hold the test strip so the arrows printed on it and the orange square face upwards Without bending it gently push the test strip into the test strip guide in the direction of the arrows until you feel it lock into place You removed the test strip from the meter in order to apply blood and did not re insert it within 20 seconds Dispose of the test strip even if blood has not been applied yet Start the blood glucose test from the beginning with a new test strip Acode chip from another blood glucose system has been inserted into the meter The code chip does not belong to the Accu Chek Active test strips Remove the code chip and insert the code chip that belongs to the Accu Chek Active test strips you are currently using The code chip cannot be read Remove the code chip and re insert it into the meter If the error message appears again you cannot use t
8. d insert a new code chip If this i the code number on the test strip container im id T conditions Move to an area with the does not fix the problem call Roche a Make sure the time and date in the meter a m appropriate conditions wait 5 minutes and T ee ay are correct EE repeat the test Do not artificially heat or Xcode Scode exp Z n cool the meter NEN NN CX UY Your blood glucose may be extremely high or a meter or test strip error has occurred If this confirms how you feel i38 ig 11 ID 38 Di eia ed bae Ru din Blood or control solution was applied to R L1 z hi id a out of power vouteslot neatte testard referto the test strip before the flashing blood drop 1 ae eee MONN Chapter 2 Unusual Test Results in the symbol appeared on the display Discard the aN a In 3gam 12 1 Owner s Booklet If this does not confirm test strip and repeat the test how you feel perform a control test with jJ your control solution and a new test strip N If the control result is within the acceptable am range review the proper testing procedure and repeat your blood glucose test with a new test strip If the E 3 code still appears a for your blood glucose test your blood 10 38 12 11 An electronic error occurred or in rare Apg glucose result may be extremely high L t cases a used test strip was removed and r 4 x The time and date settings may be incorrect ee Abu e reinserted Turn the meter of
9. e on the side of the fingertip rather than the pad Employs a patented dual guided lancet motion e Ensures smooth forward guided Keep the skin taut by pressing the lancing and return motion of the lancet device firmly against the skin Lancet tip has a tapered 3 sided cut to reduce pain and further Select a penetration depth as shallow as possible that still produces blood 1 Kocher S Tshiang Tshiananga J K Koubek R Comparison of Lancing Devices for Self Monitoring of Blood Glucose Regarding Lancing Pain Journal of Diabetes Science and Technology enhance smooth penetration September 2009 Volume 3 Issue 5 1136 1143 Alternate fingers daily and take the necessary steps to ensure good blood circulation ACCU CHEK 30 If you need assistance in the set up of your new meter please call us on 1800 251 816 Accu Chek Enquiry Line 8 30am 5 30pm Business days EST Visit www accu chek com au for more information ACCU CHEK Accu Chek Activ of Roche 2011 Rc 31 Victoria Avenue ACCU CHEK
10. f and on or take i Make sure the time and date ds correct and Contact your healthcare professional i the battery out for 20 seconds and reinsert T SAT IE NEE WWW accu chek com au immediately If the control result is not E it Perform a blood glucose or control test CS a JUST y T 2 within the acceptable range see Chapter 4 if the problem persists call Roche Accu Chek Enquiry Line 1800 251 816 Understanding Out of Range Control Test AC C U CH EK Results in the Owner s Booklet If the error message continues please call Roche ACCU CHEK 14 Getting Started Guide Accu Chek Performa Nano 1 Insert the Code Chip Make sure the meter is off Turn over the meter Turn over the code chip so that the code number faces away from you then push it into the code chip slot until it stops CHANGE THE CODE CHIP EVERY TIME YOU OPEN A NEW BOX OF TEST STRIPS 2 Adjust the Time and Date First Time Use decrease increase Press and release l or D to decrease or increase the hour Press and hold or D to scroll faster ESEJ Press and release to meee fin on the meter The time date and set up appear on the display with the hour flashing Repeat steps 2 and 3 to set the minutes am pm day month and year The flashing field is the one you are changing Once you set the year press and release The flashing test strip symbol appears Press and release
11. he code chip and test strips belonging to it code chip from another blood glucose system has been inserted into the meter The code chip does not belong to the Accu Chek Active test strips Remove the code chip and insert the code chip that belongs to the Accu Chek Active test strips you are currently using Your blood glucose may be very low possibly a severe hypoglycaemia If you have typical symptoms of a very low blood glucose you should follow your doctor s instructions for such cases Repeat the test afterwards The measuring window is dirty Clean the measuring window see Chapter 8 The test strip is bent or is not positioned straight and flat in the test strip guide Repeat the test with a new test strip 22 ACCU CHEK Error Messages Accu Chek Active e OS a You have inserted a used test strip into the meter Start again from the beginning with an unused test strip The measuring window is dirty Clean the measuring window see Chapter 8 You did not insert the test strip correctly or completely Hold the test strip so that the arrows printed on it and the orange square face upwards Without bending it gently push the test strip into the test strip guide in the direction of the arrows until you feel it lock into place You applied blood or control solution to the test strip too soon i e before the drop symbol flashed in the display Repeat the test with a new test strip
12. layed after turning the meter on again please Contact the Accu Chek Enquiry Line on 1800 251 816 The test area has drawn up too little blood or control solution Repeat the test with a larger amount of blood or control solution Remove the dirt from the inside of the cassette tip Press 8 Continue if you want to go directly to the Clean menu ACCU CHEK Move into the shade or shield the meter with your body for example Repeat the test Do not apply blood or control solution to the test area until the prompt apply drop is displayed Repeat the test If the error message is displayed after turning the meter on again Contact the Accu Chek Enquiry Line on 1800 251 816 Move to a place where the ambient temperature is at least 10 C and wait for the temperature of the meter to adjust to this temperature Move to a place where the ambient temperature is not higher than 40 C and wait for the temperature of the meter to adjust to this temperature Insert two new batteries ACCU CHEK ACCU CHEK Performa www accu chek com au Accu Chek Enquiry Line 1800 251 816 ACCU CHEK Getting Started Guide Accu Chek Performa 2 Adjust the Time and Date First Time Use 2 decrease increase Press and release or to decrease or increase the hour Press and hold or to scroll faster Make sure the meter is off Turn the meter sp Press and release to tu
13. m with blue ring end first Turn dial to select depth setting A Press priming button down like a The transparent release button turns a Press lancing device firmly against side Snap drum into place Replace cap For beginners select a lower setting ballpoint pen yellow of fingertip and press release button Start with level 1 Exchange drum You re ready to test Press click and twist i hepa nass a dd e To change lancet turn priming button amp 3 The numbers on the display show how For more info rmation SH EHE Fede Hints pido PIQUE UE OUI IE Cal nol OPABIMSENBU as far as it will go and turn back again many lancets are left please visit www accu chek com au last lancet is in use Dispose of drum with household waste A Remove cap a Load new drum ACCU CHEK ACCU CHEK 26 28 ACCU CHEK The classic lancing system using single lancets offers easy well established handling A Remove cap Twist off sterility cap a Select from 11 settings a Press priming button G Insert lancet D Replace cap g Press release button C Remove cap Eject used lancet a Insert new lancet bi Twist off sterility cap K Replace cap ACCU CHEK Accu Chek Multiclix and Accu Chek Softclix 5 tips for gentle blood sampling Lancing correctly with Accu Chek lancing devices keeps discomfort to a minimum You can test more comfortably with these five easy steps Ensure hands are clean and dry Clixmotion Technology Lanc
14. move the test strip and reinsert it or replace it if damaged Or the code chip is incorrect Turn off the meter and insert a new code chip If the message reappears call Roche The code chip is incorrect Turn off the meter and insert a new code chip If this does not fix the problem call Roche Your blood glucose may be extremely high or a meter or a test strip error has occurred If this confirms how you feel contact your healthcare professional immediately If it does not confirm how you feel repeat the test and refer to Chapter 2 Unusual Test Results If this does not confirm how you feel perform a control test with your control solution and a new test strip If the control result is within the acceptable range review the proper testing procedure and repeat your blood glucose test with a new test strip If the E 3 code still appears for your blood glucose test your blood glucose result may be extremely high and above the system s reading range Contact your healthcare professional immediately If the control result is not within the acceptable range see Chapter 4 Understanding Out of Range Control Test Results If the error message continues please call Roche 18 Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started Discard the test strip and repeat the test he code chip is from an expired lot of test s
15. rn over Turn the code chip over so that the gag 12 11 on the meter The time and code number faces away from you then date appear on the display push it into the code chip slot until it stops Set up and the hour flash CHANGE THE CODE CHIP EVERY TIME YOU OPEN A NEW BOX OF TEST STRIPS chy set up lt ogee ety ug set up 7 ade tt Repeat steps 2 and 3 to set the minutes am pm day month and year The flashing field is the one you are changing Note Your new meter comes with the battery installed and a preset time and date You may need to change the time to your time zone Having the correct time and date is important if you use the meter s memory or if you want to download your results to a computer AcCt CHER Priel the flashing test strip symbol appears ACCU CHEK Getting Started Guide Accu Chek Performa 3 Perform a Blood Glucose Test e Wash and dry your hands e Prepare the lancing device e Take one test strip from the container Close the container tightly Insert the test strip into the meter in the direction of the arrows The meter turns on Make sure the code number on the display matches the code number on the test strip container If you miss seeing the code number take the test strip out and reinsert it into the meter Gently squeeze your finger to assist the flow of blood This helps you get a
16. trips Ensure the code chip number matches the code number on the test strip container Remove the code chip and enter the set up mode to ensure the time and date in the meter are correct Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display Discard the test strip and repeat the test An electronic error occurred or in rare cases a used test strip was removed and reinserted Turn the meter off and on or take the batteries out for 20 seconds and reinsert them Perform a blood glucose or control test If the problem persists call Roche The temperature is above or below the proper range for the meter Refer to the test strip package insert for system Operating conditions Move to an area with appropriate conditions wait 5 minutes and repeat the test Do not artificially heat or cool the meter The battery is almost out of power Change the battery now The time and date settings may be incorrect Make sure the time and date are correct and adjust if necessary ACCU CHEK ACCU CHEK Active www accu chek com au Accu Chek Enquiry Line 1800 251 816 Act LHEE ACCU CHEK Getting Started Guide Accu Chek Active Getting Started Guide Accu Chek Active A Removing the protective film from the battery This Quick Reference Guide does not replace the detailed Instructions for use for your Accu Chek Active blood glu
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