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AT&T SynJ SB67108 Expansion Handset User`s Manual

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1. 5 From this intercom call you have the following options e You can let the other handset join you on the outside call in a three way conversation Press the Conf softkey on your handset e You can release the outside call to the other extension before the intercom call is answered blind transfer Press OFF CLEAR or place your handset back in the charger The other handset automatically connects to the outside call Oor If a transferred call is not answered after 30 seconds the transfer is canceled The external call returns to the originating handset and is on hold If the hold reminder is turned on the handset beeps every 30 seconds Press the L 1 L 4 key to answer the external call e You can return to the outside call Press the L 1 L 4 key on your handset e The other person can end the intercom call by pressing e OFF CLEAR or by placing the other handset back in the charger Press the line key on the original extension to resume the outside call 37 Handset operation Push to talk PTT intercom You can directly broadcast your voice to the speakerphone of any extension The extension you called can respond by pressing the INT key to begin two way communication Up to five pairs of PTT calls can be maintained at a time PTT call to a single device 1 When the handset is idle press PTT H 7 a 2 6 Speak into the speakerphone while continuing to Press ADIR or CIDYW to choose the desired
2. Line selection You can select the default telephone line to be used when you make outgoing calls This handset comes factory set for Auto selectable line which chooses the first available line for making a call To select a particular line choose Line 1 Line 2 Line 3 or Line 4 When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to Handset setup Press ADIR or CIDY to scroll to Line selection Press ADIR or CIDY to select Auto Line 1 Press MENU ENTER Press MENU ENTER Line 2 Line 3 or Line 4 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press OFF CLEAR Change handset name You can create a handset name for each registered handset A 2 3 4 When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to Handset setup Press MENU ENTER Press ADIR or CIDY to scroll to Handset name Press MENU ENTER Change the handset name when prompted Press lt or gt to move the cursor to the left or right Use the dial pad to enter a name up to 13 characters Each time you press a key a character on that key appears Additional key presses produce other characters on that key See the chart on page 43 Press e OFF CLEAR to backspace and delete characters Press and hold OFF CLEAR to delete all characters Press MENU ENTER to save the setting and return to
3. Temporary ringer silencing Press em OFF CLEAR or MUTE while the handset is ringing to silence the ringer temporarily on that handset only This turns off the ringer without disconnecting the call The next incoming call rings normally at the preset volume Oor Each handset rings when there is an incoming call unless the ringer volume is turned off on that handset Auto off A call ends automatically when you put the handset in the charger 25 Handset operation Handset basic operation Last number redialing The last 10 phone numbers dialed up to 32 digits are stored in handset memory To view the 10 most recently dialed numbers 1 Press REDIAL PAUSE to enter the redial list and display the most recently called number 2 Press ADIR or CIDW or REDIAL PAUSE repeatedly to view other recently called numbers 3 Press e OFF CLEAR to exit the redial list To redial a number e To dial the displayed number press s PHONE FLASH gt SPKR or the L 1 L 4 key for the desired line OR e You can call the most recently called number by pressing s PHONE FLASH 45 SPKR or the L 1 L 4 key for the desired line and then pressing REDIAL PAUSE To edit a number e While the desired number displays press MENU ENTER to enter editing mode e Press lt or gt to move the cursor to the left or right Press e OFF CLEAR to backspace and delete characters To delete a number While the screen displays
4. Getting started Belt clip and optional headset Install the belt clip as shown below if desired Snap the belt clip into notches on both sides of the handset To release the belt clip pull and unlock one flap from its notch first before detaching the whole belt clip from the handset To use an AT amp T 2 5 mm headset plug it into the jack on the side of the handset as shown below Satat gt E HOF Plug the 2 5 mm headset into the jack 08 on the side of the OGG handset beneath the M small rubber flap z eog 11 Getting started Handset setup Menu settings You can use the menus to change the handset settings 1 Press MENU ENTER when in idle mode when the phone is not in use to enter the main menu Press ADIR or CIDY to scroll to the feature to be changed The gt symbol indicates the selected menu item Press MENU ENTER to select the menu item Press e OFF CLEAR to exit setup without making changes Oor Press e oFF CLEAR to cancel an operation exit the menu display or return to idle mode Ringer volume You can set the ringer volume level 1 3 or turn the ringer off When the ringer is off ZA appears on the handset screen 1 Press ADIR or CIDY to scroll to Ringer setting Press MENU ENTER twice to select Ringer volume oO BW NY Pr
5. s manual I cannot get a dial tone First try all the suggestions above Move the cordless handset closer to the telephone base You might have moved out of range If the previous suggestions do not work disconnect the telephone base from the telephone jack and connect the jack to a different phone If there is no dial tone on that phone either the problem is in your wiring or local service Contact your telephone service provider Your line cord might be malfunctioning Try installing a new line cord 78 Appendix Troubleshooting I cannot dial out First try all the suggestions on the previous page Make sure you have a dial tone before dialing The cordless handset might take a second or two to find the telephone base and produce a dial tone This is normal Wait an extra second before dialing Eliminate any background noise Noise from a television radio or other appliances might cause the phone to not dial out properly If you cannot eliminate the background noise first try muting the cordless handset before dialing or dialing from another room with less background noise If the other phones in your building are having the same problem contact your telephone service provider charges might apply My cordless handset isn t performing normally Make sure you plug the power cord securely into the telephone base Plug the power adapter into a different working electrical outlet without a wall switch Move t
6. Oor You cannot use PHONE FLAsH or SPKR to answer the incoming call Answer an intercom call When you receive an intercom call you hear a ringing tone and your screen displays Call X Handset X X represents the extension number 1 0 Handset X represents the default handset name Calling X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name or Call Base Answer an intercom call just as you would answer a normal call End an intercom call End an intercom just as you would end a normal call 36 Handset operation Call transfer using intercom You can transfer a call to any other system telephone 1 During a call press INT 2 Press ADIR or CIDY to scroll to the desired extension number Press MENU ENTER OR Press the desired extension number star key for the base or pound key for all The outside call is put on hold and your handset screen shows Calling X Handset X Calling X Deskset X Calling Base or Calling All 3 The other handset or base rings and its screen shows Call X Handset X 4 Answer an intercom call just as you would answer a normal call or press INT The outside call is still on hold and both handsets now show Intercom You can now have a private conversation between the system devices Oor Before the intercom call is answered you can cancel the call transfer and return to the external call by pressing the L 1 L 4 key on your handset
7. The answering system may not detect the remote access code while your announcement is playing Try waiting until the announcement is over before entering the code There may be interference on the phone line you are using Press dial pad keys firmly Outgoing announcement is not clear When you record your announcement make sure you speak in a normal tone of voice about nine inches from the telephone base Make sure there is no background noise TV music etc while recording I cannot retrieve voicemail messages Your telephone has both a built in answering system and voicemail indication They are independent features and each alerts you to new messages differently page 57 If you subscribe to voicemail service from your telephone service provider charges may apply contact your telephone service provider for more information on how to access your voicemail 86 Appendix Troubleshooting Common cure for electronic equipment If the telephone does not respond normally try putting the cordless handset in the charger If it does not seem to respond do the following in the order listed Disconnect the power to the telephone base Disconnect the cordless handset battery and spare battery if applicable Wait a few minutes Connect power to the telephone base Install the battery again and place the cordless handset into the charger Wait for the cordless handset to reestablish its connection with the te
8. ID Caller ID history How caller ID history call log works The handset stores caller ID information for the last 50 incoming calls Entries are stored in reverse chronological order The phone deletes the oldest entry when the log is full to make room for new calls Each extension has an independent caller ID history Deleting the caller ID history on any one extension does not affect the caller ID history on other extensions If you answer a call before the information appears on the screen it does not show in the caller ID history Review the caller ID history to determine who called return the call or copy the caller s name and number into your directory XX Missed call s appears if there are new call log entries including new or missed calls Call log empty appears if there are no records in the call log The time and date of the call and the caller s name and telephone number are included in the display Caller ID information appears on the screen as the phone rings or until the caller hangs up or until the call has been answered at another extension or until the call ends If you subscribe to caller ID service this phone automatically resets the time and date each time new call information is received Handset screen display Caller s name Caller s number Time of call gt Appears when the call is new or missed Date of call 49 Caller ID Caller ID history Qos 1 Caller ID infor
9. Missed call s and the CID softkey flashes All new or missed entries are identified as missed calls Each time you review a call log entry with the icon new the number of missed calls decreases by one When all the entries in the caller ID history have been reviewed the system removes the missed calls alert from the display 51 Caller ID Caller ID operation Review caller ID history 1 When the handset is idle press CID or the CID softkey OR When the handset is idle press MENU ENTER Press ADIR or CIDW to scroll to Call log then press MENU ENTER 2 Press ADIR or CID to scroll through the list to review the caller ID history in chronological or reverse chronological order starting with the most recent call first 3 To exit without making changes press OFF CLEAR Make a call log entry ready to dial Although the incoming call log entries have 10 digits the area code plus the seven digit number in some areas you might need to dial only the seven digits 1 plus the seven digits or 1 plus the area code plus the seven digits You can change and store the number of digits that you dial in the call log While reviewing the call log press repeatedly on a cordless handset to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory Press 52 Caller ID Caller ID operation Dial a call log entry 1 When in the call
10. Using the speakerphone During a call press 49 SPKR to switch between handsfree speakerphone and normal handset use Press OFF CLEAR to hang up 23 Handset operation Handset basic operation Calling a speed dial number 1 2 Press and hold a dial pad key 1 0 to display the speed dial number Press a PHONE FLASH or gt SPKR OR To override automatic line selection press the L 1 L 4 key for the desired line Oor If you press and hold a dial pad key that does not have a speed dial number assigned the screen displays No Number Answering a call Press s PHONE FLASH or 4 SPKR OR To override automatic line selection press the L 1 L 4 key for the desired line Ringer volume You can set the ringer volume level 1 3 or turn the ringer off When the ringer is off A appears on the handset screen 1 Press ADIR or CIDY to scroll to Ringer setting Press MENU ENTER twice to select Ringer volume Press ADIR or CIDYW to adjust the ringer volume Press MENU ENTER to save the setting and return oF WN When the handset is idle press MENU ENTER to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Oor The ringer volume also determines the ringer volume for intercom calls page 35 If the handset ringer volume is set to off that handset is silenced for all incoming calls 24 Handset operation Handset basic operation
11. another call the second caller can leave a voicemail message 56 Answering system Answering system and voicemail Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer For example if your voicemail answers after six rings set your answering system to answer after four rings Some voicemail providers may program the delay before answering calls in seconds instead of rings In this case allow six seconds per ring when determining the appropriate setting Setting your system to automatically answer calls On the base you can set each of the four lines to automatically answer incoming calls in two different ways See the SynJ SB67118 S B67138 manual for more information General mailbox The called line rings on every extension for each incoming call If there is no answer the caller is prompted to leave a message in the general mailbox which a person at any handset can review The general mailbox stores incoming messages memos and recorded calls Auto attendant The called line for each incoming call flashes on every extension but does not ring Instead the auto attendant answers The caller can specify an extension or leave a general mailbox message When the auto attendant directs a call to an extension but it is not answered the auto attendant prompts the caller to leave a message for that extension or try another extension Record announcement The announcement is t
12. appliances during storms Cleaning your telephone e Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If the telephone base should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords 67 Appendix Important safety information that may appear in this user s manual Always follow basic safety precautions 1 This symbol is to alert you to important operating or servicing instructions when using this product to reduce the risk of injury fire or electric shock Safety information Read and understand all instructions in the user s manual Observe all markings on the product Avoid using a telephone during a thunderstorm There may be a slight chance of electric shock from lightning Do not use a telephone in the vicinity of a gas leak If you suspect a gas leak report it immediately but use a telephone away from the area where the gas is leaking If this product is a cordless model make sure the telephone base is also away from the area Do not use this product near water or when you are wet For example do not use it in a wet basement or showe
13. battery charger Nickel metal hydride rechargeable batteries Dispose of these batteries in a safe manner Do not burn or puncture Like other batteries of this type if burned or punctured they could release caustic material which could cause injury The RBRC Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel metal hydride rechargeable batteries when taken out of service within the United States These batteries may be taken to a participating local retailer of replacement batteries or recycling center Or you may call 1 800 8 BATTERY for locations accepting spent Ni MH batteries 69 Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers applies only to digital cordless telephones Wireless Technology Research LLC WTR an independent research entity led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker Should NOT place wireless telephones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless telephone at the ear opposite the pacemaker WTR s evaluation did not identify any risk to bystanders with pacemak
14. log press ADIR or CIDW to browse to the entry you wish to dial 2 Press PHONE FLASH 4 SPKR or L 1 L 4 key to dial the entry Delete entries Delete a caller ID entry TT 1 When in the call log press ADIR or CIDW to browse to the number you wish to delete 2 Press the Del softkey to delete the shown entry from the caller ID history Delete all caller ID entries 1 When in the call log press the Del All softkey 2 When the screen shows Delete all calls Press the Yes softkey to clear the caller ID history of all entries or press the No softkey to exit and leave all entries in the caller ID history intact To exit without making changes press e OFF CLEAR 53 Caller ID Caller ID operation Save a call log entry to the directory 1 When in the call log press ADIR or CIDW to browse to the entry you wish to save Press the Edit softkey to select the displayed entry Enter phone displays Use the dialing keys to edit the number e Press e OFF CLEAR on the handset to backspace and delete characters e Press and hold OFF CLEAR on the handset to delete all characters e Press lt or gt to move the cursor to the left or right e Press REDIAL PAUSE to enter a three and a half second dialing pause see page 43 e Press the Flash softkey to enter a flash see page 44 Press MENU ENTER to move to the name Enter name displays e Use the dial pad keys to add characters see
15. page 43 e Press OFF CLEAR on the handset to backspace and delete characters e Press and hold e OFF CLEAR on the handset to delete all characters Press MENU ENTER to save the new directory entry There is a confirmation tone To exit without making changes press s OFF CLEAR Q NOTE You will need to change how a caller ID number is dialed if the entry does not appear in the correct format Caller ID numbers might appear with an area code that might not be necessary for local calls or without a 1 that might be necessary for long distance calls see Make a call log entry ready to dial on page 52 54 Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons On screen message Reason The caller prefers not to show the telephone number and name Your telephone service provider cannot determine the caller s name and telephone number Calls from other countries may also generate this message 55 Answering system Handset voicemail box answering system Each handset has a private voicemail box that is different from the general mailbox on the base The voicemail messages for each handset can be accessed from that handset or telephone base Answering system and voicemail Your telephone has separate indicators for two different types of voice messages those left on its built in answering system and those left at your
16. registered as Handset 1 Additional handsets are assigned numbers in the order they are registered Handset 2 to Handset 10 You can register a maximum of 10 handsets You can add new handsets SynJ SB67108 sold separately to the SynJ SB67118 SB67138 at any time but each new handset must be registered with the telephone base before use Each handset must be registered separately If the handset does not have enough power to proceed with the registration you need to charge the new handset for at least five minutes see page 7 Start registration when the handset screen shows Press MENU on BS sel Registration amp sel Register HS Then put HS in cradle To register a handset to your SynJ SB67118 telephone base 1 Make sure the handset is out of the charger and the screen shows Press MENU on BS sel Registration amp sel Register HS Then put HS in cradle 2 On the telephone base press MENU ENTER 3 Scroll down to Registration and press MENU ENTER 4 Press MENU ENTER again to select Register HS 5 Place the unregistered handset into the charger The telephone base screen shows Handset registering It takes up to 60 seconds to complete the registration You will hear a beep when the registration is successful The handset shows Handset registered and then shows X Handset X X represents the extension number 1 0 Handset X represents the default handset name Gettin
17. sequence from the numbers in the directory Chain dialing can be useful if you wish to access other numbers such as bank account numbers or access codes from the directory To access the directory while on a call 1 Press ADIR to enter the directory 2 Press ADIR or CIDY to scroll to the desired number 3 Press MENU ENTER to dial the number shown To exit without making changes press the Back softkey and continue with the conversation Qor You cannot edit a directory entry while on a call For more details about the directory see page 41 31 Handset operation Options while on calls Three way conference calls You can set up a three party call by using two lines at the same time You can also join an intercom call with a call on an outside line The outside line call must be established first because an intercom call cannot be placed on hold 1 Make or answer an outside call D 2 Press HOLD Then call someone using another line answer a call or intercom someone see D page 35 OR gt ein oN Call someone or answer a call using another line or intercom someone The first call is put on hold automatically 3 Press the Conf softkey any time to begin the three party conference To talk privately with one external party 1 Press HOLD to place both lines on hold 2 Press a L 1 L 4 key to talk privately with the person on that line 3 Press the Conf softkey to resume the conference ca
18. service provider s voicemail Your telephone s built in answering system messages and voicemail messages are separate Each alerts you to new messages differently e If you turn on the COVM feature see COVM on page 34 for more information and the COVM icon displays on the handset screen your telephone service provider is indicating that it has new voicemail for you To listen to your voicemail you typically dial an access number provided by your telephone service provider followed by a security code or PIN e To listen to messages recorded on your digital answering system press the M box softkey on the handset Some service providers bundle or combine multiple services like voicemail and call waiting so you may not be aware that you have voicemail To check what services you have and how to access them contact your telephone service provider To use your voicemail service rather than your answering system turn off your answering system To use your answering system rather than your voicemail service contact your telephone service provider to deactivate your voicemail service You can also use your telephone answering system and voicemail together by setting your built in answering system to answer before voicemail answers as described below To learn how to program your voicemail settings contact your telephone service provider Then if you are on a call or if the answering system is busy recording a message and you receive
19. telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but not all areas the sum of all RENs should be five 5 0 or less For more information please contact your telephone service provider This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable the alarm equipment consult your telephone service provider or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the
20. the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR 15 Getting started Handset setup Hold reminder When there is a call on hold for more than three minutes the handset gives you a reminder beep once every 30 seconds You can also turn this setting off 1 When the handset is idle press MENU ENTER 2 Press ADIR or CIDY to scroll to Handset setup Press MENU ENTER 3 Press ADIR or CIDY to scroll to Hold Reminder Press MENU ENTER 4 Press ADIR or CIDYW to select On or Off 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press OFF CLEAR 16 Handset operation Handset setup Speed dial The handset has 10 speed dial locations where you can store the phone numbers you wish to dial using two key presses You can store up to 32 digits in each location Enter edit or delete a speed dial number 1 When the handset is idle press MENU ENTER 2 Press ADIR or CID to scroll to Speed dial setup Press MENU ENTER 3 Press ADIR or CIDW to choose the desired speed dial location then press MENU ENTER 4 Use the dial pad to enter or edit the telephone number up to 32 digits If you want to delete the entry erase all the digits e Press lt or gt to move the cursor to the left or right e Press OFF CLEAR to backspace and delete digits e Press and hold e OFF CLEAR to
21. this feature to receive notification calls to any phone number you set such as a cellular phone or paging device after a new message has been recorded to the handset mailbox To receive notification calls you must save the number you wish to be notified at to the handset and then set the system to call this number after it finishes recording a message If the number called has caller ID service there will be an indication of the notification call When you receive a notification call you hear about 15 seconds of silence then the call is ended There is no message sent and the call is only made once If the call is not picked up within three rings the handset cancels the call You may not receive the call if the number you set is busy not available or off during the call 20 Getting started Mailbox setup 1 When the handset is idle press MENU ENTER 2 Press ADIR or CIDY to scroll to Mailbox setup Press MENU ENTER 3 Press ADIR or CIDY to scroll to Notify alert Press MENU ENTER Set alert number 1 Press MENU ENTER to select Alert call 2 Use the dial pad to enter the telephone number up to 32 digits you want to receive the notify alert e Press lt or gt to move the cursor to the left or right e Press OFF CLEAR to backspace and delete characters e Press and hold OFF CLEAR to delete all characters 3 Press MENU ENTER to save the setting and return to the previous menu There is a confirmatio
22. to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE again to turn the microphone on 80 Appendix Troubleshooting I get noise static or weak signals even when I m near the telephone base If you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between the telephone line cord and the telephone wall jack The filter prevents noise and caller ID problems as a result of DSL interference Please contact your DSL service provider for more information about DSL filters You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this phone near a microwave oven or on the same electrical outlet You might exp
23. with a pencil eraser or cloth My caller ID isn t working Caller ID is a subscription service You must subscribe to this service from your telephone service provider for this feature to work on your phone The caller must be calling from an area that supports caller ID Both your and your caller s telephone service providers must use caller ID compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between the telephone line cord and the telephone wall jack The filter prevents noise and caller ID problems resulting from DSL interference Please contact your DSL service provider for more information about DSL filters System does not receive caller ID when on a call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID features works only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment 84 Appendix Troubleshooting The answering system is recording incomplete messages If a caller leaves a very long message part of it may be lost when the system disconnects the call after three minutes If the caller pauses for longer than six seconds the system stops recording and disconnects the call If the system s memory becomes full during a message the system stops recording and d
24. E Gras Cae Genes Ee en 6 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press OFF CLEAR Store a pause in a directory number Use this feature to include a pause in a number stored in the directory You might need a pause in a directory number to min access to automated phone systems e When you wish to enter a pause in the dialing sequence press REDIAL PAUSE to store a three and a half second pause A P appears in the telephone number Each pause counts as one digit If you want to save the number in the directory press MENU ENTER 43 Directory Create directory entries Store a flash in a directory number Use this feature to store the flash needed to access gt certain custom calling services in a directory number e When you wish to enter a flash in the dialing sequence press the Flash softkey An F appears in the telephone number Each flash counts as one digit If you want to save the number in the directory press MENU ENTER 44 Directory Review directory Review directory entries 1 When the handset is idle Press MENU ENTER twice to select Directory OR Press ADIR to enter the directory If there are no directory entries the screen displays Directory empty 2 Press ADIR or CIDYW to browse through the directory Entries appear alphabetically by the first letter in the name 45 Directory Search
25. FCC Your telephone service provider may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone service provider is required to notify you if such changes are planned If this product is equipped with a corded or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone numbers e g police fire medical in these locations If you do store or test emergency numbers please Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening 71 Appendix FCC part 68 and ACTA Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference including interference that may cause undesired operation The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed
26. Q atat Syn User s manual SynJ SB67108 DECT 6 0 expansion handset for use with AT amp T model SynJ SB67118 SB67138 Congratulations on your purchase of this AT amp T product Before using this AT amp T product please read Important safety information on pages 68 70 of this manual Please thoroughly read this user s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT amp T product You can also visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 Model number SynJ SB67108 Type DECT 6 0 expansion handset Serial number Purchase date Place of purchase Both the model and serial number of your AT amp T product can be found on the bottom of the charger Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service ceo Telephones identified with this logo have reduced noise and interference Mate when used with most T coil equipped hearing aids and cochlear implants The TIA 1083 Compliant Logo is a trademark of the Telecommunications Industry Association Used under license TIA 1083 Powered byan The ENERGY STAR program wwwenergystar gov ENERGY STAR recognizes and encourages the use of products that qualified adapter save energy and help protect our environment We for a better are proud to supply this product wi
27. R or CIDY to scroll to Handset setup 3 4 Press ADIR or CIDY to adjust the screen Press MENU ENTER to save the setting and return Press MENU ENTER twice to select LCD contrast contrast level to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR 13 Getting started Handset setup Key tone Use this feature to turn the key tone on and off The handset is factory set to beep with each key press You can turn off this beep sound by turning the key tone off 1 2 Press ADIR or CIDY to scroll to Key tone Press ADIR or CIDYW to select On or Off Press MENU ENTER to save the setting and return When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to Handset setup Press MENU ENTER Press MENU ENTER to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Language You can select the language used for all screen displays of this handset only 1 2 4 Press ADIR or CIDY to select English or Espanol f Press MENU ENTER to save the setting and return to Press ADIR or CIDY to scroll to Language When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to Handset setup Press MENU ENTER Press MENU ENTER the previous menu There is a confirmation tone To exit without making changes press OFF CLEAR 14 Getting started Handset setup
28. Save a call log entry to the directory s essssesessesessessscc0e 54 Reasons for missing caller ID information 55 Answering system Handset voicemail box answering SYSTEM 56 Answering system ANA VOICEMAIL eseseseecseeeseesneeeees 56 Setting your system to automatically answer calls 57 Record announcement 57 Answering system capacity 57 VOICE PrOMPtS sssssssisssissssisossssssssees 58 New message indication 58 Turn alert on OF Off ese 58 Message playback 59 Options during playback 60 Delete all old messages 60 Recording and delivering MEMOS ssssssssssssssssssss 62 Remote ACCESS assissscsrinase 63 Appendix Handset display Screen Messages ccscscccssssetssvecescessssce 65 Maintenance Important safety information 68 FCC part 68 and ACTA FCC part Lo sicscsccccscsscsussusacessvsssossscssoes Limited warranty Technical specifications Troubleshooting ssssesssss00000 Index Getting started Quick reference guide Softkeys Press to select an item displayed above the key L 1 L 4 keys Press to make or answer a call on the desired line pages 23 24 d SPKR Press to turn on the handset speakerphone page 23 Press again to turn off a PHONE FLASH Press to make or answer a call pages 23 24 During a call press to answer an incoming call when you receive a call waiting aler
29. Telephones Printed in China Issue 8 AT amp T 01 11
30. andset is idle press MENU ENTER 2 Press ADIR or CIDY to scroll to Mailbox setup Press MENU ENTER 3 Press ADIR or CIDY to scroll to Notify alert Press MENU ENTER 4 Press ADIR or CIDY to scroll to Alert on off Press MENU ENTER 5 Press ADIR or CIDYW to select On or Off 6 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press ex OFF CLEAR Oor If you try to set Alert on off before you enter the Alert call see page 21 Please set alert appears on the screen 58 Answering system Message playback From a handset you can play the messages from that handset mailbox and the general mailbox If you have new messages the system plays them in chronological order automatically when you access the mailbox When playback begins the total number of messages is announced Before each message you hear the date and time of the recording After the last message you hear End of messages Listen to new messages on a cordless handset e When the handset is idle press the M box softkey and the new messages play automatically Play all old messages on a cordless handset 1 When the handset is idle press the M box softkey 2 Press MENU ENTER to select Play all Listen to new messages on the general mailbox 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to General mailbox 3 Pre
31. att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 Avoid placing the handset and charger too close to e Communication devices such as television sets VCRs or other cordless telephones e Excessive heat sources e Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting e Excessive dust sources such as a workshop or garage e Excessive moisture e Extremely low temperature e Mechanical vibration or shock such as on top of the washing machine or work bench Getting started Charger installation Plug the power adapter into an electrical outlet not controlled by a wall switch IMPORTANT INFORMATION 1 Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 2 The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Getting started Handset battery installation and charging Install the battery as shown on the next page Once you have installed the battery the screen indicates the battery status see table below If necessary place the handset in the charger to charge the battery For best
32. automatically activate Speak into the speakerphone Your voice is broadcast to all extensions Release PTT after speaking There is a three second PTT wait state with MUTE slowly flashing on the screen During the PTT wait state if necessary you can press and hold the PTT key to continue speaking into the speakerphone Any extension can reply see Answer a PTT call below Answer a PTT call f Press INT to convert the call into a normal When you hear two beeps the screen displays PTT from X Handset X X represents the extension number 1 0 Handset X represents the default handset name PTT from X Deskset X X represents the extension number 1 0 Deskset X represents the handset name or PTT from Base intercom call with that extension OR Respond with a new PTT call Wait for the end 5 of the three second PTT wait state the screen E changes to idle mode To respond with a handset z see PTT call to a single device or PTT call to all devices on pages 38 39 To respond with the telephone base see Answer a PTT call in the SynJ SB67118 SB67138 user s manual GD 39 Handset operation Push to talk PTT intercom Oo If the PTT call is sent to all handsets and base the intercom call is established with the first one who presses INT Convert PTT call to intercom call You can convert the PTT call to a two way intercom call on the called handset 1 Press INT on the called extension t
33. chase see item 6 below or e Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service in the United States of America visit www telephones att com or call 1 888 915 2007 in canada call 1 866 288 4268 NOTE Before calling for service please review the user s manual a check of the PRODUCT controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT s to the service location The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you Transportation delivery or handling charges are prepaid The manufacturer assumes no risk for damage or loss of the PRODUCT in transit If the PRODUCT failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty 6 What must you return with the PRODUCT to get warranty service You must e Return the entire original package and contents
34. ckyard and garage with exceptional sound quality Telephone operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base can communicate over only a certain distance which can vary with the locations of the telephone base and handset the weather and the construction of your building TT Appendix Troubleshooting If you have difficulty with your phone please try the suggestions below For customer service visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 My phone doesn t work at all Make sure the power cord is securely plugged in Make sure you plug the battery connector securely into the cordless handset Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack Charge the battery in the cordless handset for at least 16 hours For optimum daily performance return the cordless handset to the charger when not in use If the battery is depleted it might take approximately 10 minutes to charge the handset Reset the telephone base Unplug the electrical power Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to reset You may need to purchase a new battery Please refer to Handset battery installation and charging in this user
35. delete all digits 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR NOTES 1 See page 24 for instructions on calling a speed dial number 2 The memory locations for speed dial and the directory are not the same so setting up speed dial numbers does not decrease your directory storage space Customer support You can use this feature to view the AT amp T website address 1 When the handset is idle press MENU ENTER 2 Press ADIR or CID to scroll to Customer support Press MENU ENTER 3 To exit press ex OFF CLEAR 17 Getting started Handset setup Screen icons indicator tones and lights Screen icons On when line 1 line 2 line 3 or line 4 is in use Flashes when line 1 line 2 line 3 or line 4 is put on hold Handset battery status animated display Ringer off the handset ringer is off Message new message in the handset mailbox Microphone is muted Call privacy is on There are new voicemail messages from the telephone service provider X is the telephone line number The line is in use X is the telephone line number Indicator tones Four quick beeps Low battery warning One short beep The Hold reminder is active a call has been on hold for more than three minutes Error tone e You have reached the maximum or minimum of a setting a triple beep e The directory or ca
36. directory Search by name Follow the steps below to search for directory entries on the handset 1 When the handset is idle press MENU ENTER twice to select Directory OR Press ADIR to enter the directory 2 Press ADIR or CIDY to browse through the directory 3 When a name entry appears press the dial pad keys 2 9 to start a name search The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory beginning with that letter If there is no entry matching the letter you press it remains in the current entry The handset displays the first name associated with that letter only Press ADIR or CIDY to scroll through the entries beginning with this character The names are sorted in alphabetical order 4 To see other names starting with the letters on the same dial pad key keep pressing the key The names are sorted in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory e If you press 5 JKL once you see Jennifer e If you press 5 JKL twice you see Kevin e If you press 5 JKL three times you see Linda e If you press 5 JKL four times you see Jennifer e To view Jessie press CIDW while Jennifer is displayed 46 Directory Dial delete or edit entries You can dial delete or edit a directory entry name and number when it is shown on the handset screen See Review direct
37. e to Press ADIR or CIDY to scroll to Deliver Press MENU ENTER receive the memo Press MENU ENTER Press the Start softkey The system announces Hello Please leave a message after the tone Press Stop when you are done You can record a memo for up to three minutes The system does not save memos shorter than three seconds 6 Speak facing the handset to record the memo Press the Stop softkey to stop recording The recorded memo plays automatically Press the OK softkey to confirm The system sends the memo to the extension you selected automatically OR Press the Change softkey to change the memo and go back to Step 6 until you confirm the memo Q NOTE If you record a memo when the memory is full the screen displays Message full 62 Answering system Remote access You can access your handset answering system remotely by dialing your telephone number from any touch tone telephone To remotely access the answering system 1 Dial your telephone number from any touch tone telephone 2 When the system answers enter the four digit remote access code of your handset 0001 is default code for handset 1 0002 is default code for handset 2 and so on See page 19 to change it The system automatically announces the number of messages new and or old if there are any and then begins to play them 3 You can also enter the following remote commands Remote commands e Press to play to all messag
38. elect Privacy ON The screen displays PRIV No extensions can join the call If another extension tries to access the line you are using their screen shows Privacy Call privacy is automatically canceled ul you end the call Handset operation Options while on calls To cancel call privacy During the call press MENU ENTER twice to select pressing the appropriate line key Ovorcs 1 You cannot set call privacy during intercom or conference calls 2 Call privacy applies only to the system telephones It does not affect non system phones using the same line s Recording a call You can record two way phone conversations during a call The recording is treated the same as memos and is marked as a new message in the mailbox However there is no new message indication shown on the screen You cannot record a conference call or an intercom call and you cannot use another line while you are recording the phone conversation To record a call 1 While on a call press MENU ENTER 2 Press ADIR or CIDY to scroll to Record call on Press MENU ENTER 3 The recording starts and the system activates call privacy The screen displays PRIV and REC 4 To stop recording and continue the call press MENU ENTER twice The system saves the conversation into the handset mailbox OR The recording ends when you disconnect the call 28 Handset operation Options while on calls While recording a call The other part
39. erience decreased performance while the microwave oven is operating If you plug your phone in with a modem or a surge protector plug the phone or modem surge protector into a different location If this does not solve the problem relocate your phone or modem farther apart from one another or use a different surge protector Move your phone to a higher location The phone might have better reception in a high area If the other phones in your building are having the same problem contact your telephone service provider charges may apply hear other calls while using my phone Disconnect the telephone base from the telephone jack and plug in a different telephone If you still hear other calls call your telephone service provider charges may apply 81 Appendix Troubleshooting My cordless handset does not ring when I receive a call Make sure that the ringer is not off Refer to the section on ringer selection in this user s manual Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the power cord securely The cordless handset may be too far from the telephone base Charge the battery in the cordless handset for at least 16 hours For optimum daily performance return the cordless handset to the charger when not in use You may have too many extension phones on your telephone line to allow all of them to ring simultaneously Try unpluggi
40. ers from other persons using wireless telephones Especially about telephone answering systems Two way recording This unit does not sound warning beeps to inform the other party that the call is being recorded To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the conversation SAVE THESE INSTRUCTIONS TO Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ TXXXx This identifier must be provided to your telephone service provider upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to determine how many devices you may connect to your
41. es e Press to record a new announcement during announcement playback e Press to accept the recorded announcement during announcement playback e Press to delete the current message during playback e Press to delete the recorded announcement during announcement playback Press to repeat the current message during playback After you hear Repeat and within five seconds press 4 again to listen to the previous message during playback Press to repeat the list of remote commands Press to stop and return to the remote commands during playback Press to end the recording during recording announcement 63 Answering system Remote access e Press to transfer the current message during playback Press the handset number 1 9 or star key for the base then press pound key to transfer a message to the destination mailbox This option is only available when transferring messages e Press to change the personal announcement This option is only available to handset mailboxes e Press to change to the general delivery mailbox This option is only available to handset mailboxes e Press to end the call 4 Hang up to end the call and save all undeleted messages Cut out and carry the remote access wallet card at the back of this user s manual for quick reference Q NOTES 1 If the auto attendant is active enter your extension number wait for your outgoing message to begin t
42. ess ADIR or CIDY to adjust the ringer volume Press MENU ENTER to save the setting and return When the handset is idle press MENU ENTER to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Oor The ringer volume also determines the ringer volume for intercom calls page 35 If the handset ringer volume is set to off that handset is silenced for all incoming calls 12 Getting started Handset setup Ringer tone You can choose one of seven ringer tones for incoming calls You can choose different ringer tones for different lines so you can easily identify which line is ringing i 2 Press ADIR or CIDY to scroll to Ringer tone Press lt or gt to select the desired line L1 L2 Press ADIR or CIDYW to select the desired When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to Ringer setting Press MENU ENTER Press MENU ENTER L3 L4 ringer tone To move to another line press lt or P Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Oor If you turn off the ringer volume you do not hear ringer tone samples LCD contrast You can adjust the screen contrast to one of six levels to optimize readability in different lighting conditions 1 When the handset is idle press MENU ENTER 2 Press ADI
43. five This product meets the applicable Industry Canada technical specifications T2 Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to t
44. full You cannot save any new entries unless you delete some current entries The system memory is full You cannot record new messages unless you delete some old messages 65 Appendix Handset display screen messages The microphone is off The handset has lost communication with the telephone base The call is in privacy mode A handset tried to join in a call in which call privacy is activated The access code you attempted to change has already been used You are trying to confirm the alert number or set the notify alert on or off before you set the alert number The call is being recorded The redial list is empty You are trying to access a mailbox that is in use All the system resources are in use There are new calls in the caller ID history 66 Appendix Maintenance Taking care of your telephone e Your cordless telephone contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the handset down gently e Save the original packing materials to protect your telephone if you ever need to ship it Avoid water e You can damage your telephone if it gets wet Do not use the handset in the rain or handle it with wet hands Do not install the telephone base near a sink bathtub or shower Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric
45. g started Add and register handsets To register a handset to your SynJ SB67138 telephone base 1 Make sure the handset is out of the charger and the screen shows Press MENU on BS sel Registration amp sel Register HS Then put HS in cradle On the telephone base press MENU ENTER Scroll down to Registration and press MENU ENTER Press MENU ENTER again to select Register HS oO A W N Place the unregistered handset into the charger The telephone base screen shows Registering new device It takes up to 60 seconds to complete the registration There is a beep sound when the registration is successful The telephone base shows Handset registered and then the handset shows X Handset X X represents the extension number 1 0 Handset X represents the default handset name o NOTES If the registration is not successful the screen shows Press MENU on BS sel Registration amp sel Register HS Then put HS in cradle To reset the handset remove the handset from the charger Try the registration process again 2 Please make sure to remove all unregistered system handsets or cordless headsets from the chargers before registering a new handset Getting started Deregister all handsets You may need to deregister your handsets if you already have ten registered devices and need to replace a handset or if you wish to change the assigned numbers of your registe
46. handset or base Press and hold PTT until your handset screen B shows PTT to X Handset X Release PTT key to stop X represents the extension number 1 0 Handset X represents the default handset name PTT to X Deskset X Release PTT key to stop X represents the extension number 1 0 Deskset X represents the deskset name or PTT to Base Release PTT key to stop When the connection is made both the caller and the destination party hear two beeps hold down the PTT key Your voice is broadcast to the desired extension Release the PTT key after speaking There is a three second PTT wait state with MUTE slowly flashing on the screen During the PTT wait state if necessary you can press and hold the PTT key to continue speaking into the speakerphone The destination party can now respond see Answer a PTT call on page 39 Ooz If the called handset or telephone base is on an intercom or outside call your handset sounds a busy signal and displays Busy 38 Handset operation Push to talk PTT intercom PTT call to all devices 1 4 When the handset is idle Press and hold PTT on the side of your handset until your handset screen shows PTT to All OR Press PTT Press ADIR or CIDW to choose All Press and hold PTT until your handset screen shows PTT to All When the connection is made both the caller and the destination parties hear two beeps The speakerphones on all other extensions
47. he following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied AT amp T belt clip This Class B digital apparatus complies with Canadian ICES 003 73 Appendix Limited warranty The AT amp T brand is used under license any repair replacement or warranty service and all questions about this product should be directed to In the United States of America visit Www telephones att com or cau 1 888 915 2007 In Canada call 1 866 288 4268 1 What does this limited warranty cover The manufacturer of this AT amp T branded product warrants to the holder of a valid proof of purchase CONSUMER or you that the product and all accessories pro
48. he cordless handset closer to the telephone base You might have moved out of range Reset the telephone base Unplug the electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices 19 Appendix Troubleshooting The batteries do not hold a charge If the cordless handset is in the charger and the charge light is not on refer to The charge light is off in this Troubleshooting guide Charge the battery in the cordless handset for at least 16 hours For optimum daily performance return the cordless handset to the charger when not in use If the battery is depleted it might take approximately four minutes to charge the handset before it can resume display on the screen You might need to purchase a new battery Please refer to Handset battery installation and charging in this user s manual experience poor sound quality when using the speakerphone For increased sound quality while using the handset speakerphone place the handset on a flat surface with the dial pad facing up Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices near the speakerphone Also try
49. he greeting callers hear when calls are answered by the handset mailbox You can record a personal announcement up to two minutes long see page 22 Answering system capacity The maximum recording time of all handsets and base is 180 minutes The actual recording time depends on individual message characteristics Individual messages can be up to three minutes Messages remain available for review until you delete them Each recorded announcement requires system memory so we suggest recording a brief announcement in order to leave more space for messages of Answering system Setting your system to automatically answer calls Q NOTE You cannot record an announcement when the telephone system is out of space You will hear a two beep alert tone and voice prompt Memory is full Please refer to Remaining space in the SynJ SB67118 SB67138 telephone base manual Voice prompts The system provides voice prompts to guide you through the setup procedures New message indication When you have new messages in the handset mailbox the screen displays New messages In addition the M box softkey and the new message indicator KY flash If the notify alert is turned on pages 20 21 you will receive a phone call at the telephone number you chose each time a new message has been recorded There is no new message indication on the handset when messages are left in the general mailbox Turn alert on or off 1 When the h
50. hen enter your remote access code 2 If you do not enter a valid remote access code the answering system answers the call as usual and all the voice and digits entered will be recorded as message stored in your general mailbox 3 If you do not enter any remote access code the answering system announces Thank you for calling and the call is terminated 4 When there is no new message or all the new messages are played during remote access you hear a help menu listing all features and commands If there is no command after the help menu is played three times the call ends automatically 5 If you press 4 within five seconds of each message playback start the previous message plays instead of repeating the current message 64 Appendix Handset display screen messages Failed intercom or conference call there are already two handsets being used Another system deskset is calling Another system handset is calling There are no entries in the caller ID history The handset is starting an intercom call with a deskset The handset is starting an intercom call with another handset A handset is being charged There are new voicemail messages There are no directory entries You have just ended a call The handset registration was successful There is an incoming call You are trying to make a call on an unregistered handset The handset is in use You should place the handset in the charger The directory is
51. including the PRODUCT to the service location along with a description of the malfunction or difficulty and e Include a valid proof of purchase sales receipt identifying the PRODUCT purchased PRODUCT model and the date of purchase or receipt and e Provide your name complete and correct mailing address and telephone number T3 Appendix Limited warranty 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT amp T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively describes all of the manufacturer s responsibilities regarding the PRODUCT There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to one year from date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you In no event shall the manufactu
52. ing an intercom call 36 Answer an intercom call 36 End an intercom call 36 Call transfer using intercom 37 Push to talk PTT intercom 38 PTT call to a single device 38 PTT call to all devices 39 Answer a PTT call Convert PTT call to intercon Callis senini 40 End PPT Callssticccvectetteeeetiss 40 Directory About the directory sees 41 Capacity ww Al Exit the directory 41 Create directory entries 42 Create and store a directory entry ssssssssscsssresssness 42 Store a pause in a directory NUMDET sees 43 Store a flash in a directory NUMDET sees 44 Review directory essssssesrsessssesss 45 Review directory entries 45 Search CirectOry noescceecseecceees 46 Search Dy NAME eeesecseeeeees 46 Dial delete or edit entries 4T Display dial Delete an entry Delete all entries 47 Edit AN Enty cennera 47 Caller ID About caller ID call log 48 Information about caller ID with call waiting Caller ID history we eeeeeseeeseeeeees How caller ID history call LOG works sessssssescssseeceeene Caller ID operation Memory Matth qu eecsescseeeeeeeee Missed new calls indicator 51 Review caller ID history 52 Make a call log entry ready t dial esee a 52 Dial a call log entry 53 Delete entries 0 eessseecceeere 53
53. isconnects the call If the caller s voice is very soft the system may stop recording and disconnects the call have difficulty hearing messages Press VOLUME A to increase speaker or listening volume on a handset System does not record messages Make sure the auto attendant is on Please refer to Turn the auto attendant on in the SynJ SB67118 SB67138 telephone base manual Make sure the memory of the answering system is not full Please refer to Remaining space in the SynJ SB67118 SB67138 telephone base manual When the answering system memory is full it does not record new messages until some old messages are deleted If you subscribe to voicemail service change the number of rings so that your answering system answers before your voicemail answers To determine how many rings activate your voicemail contact your local telephone service provider charges may apply If there is a fax machine connected to the same telephone line try disconnecting the fax machine If that solves the problem consult your fax machine documentation for information on compatibility with answering systems 85 Appendix Troubleshooting System does not respond to remote commands Make sure to enter your remote access code correctly see page 19 Make sure you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks the phone is not a touch tone telephone and cannot activate the answering system
54. ive PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original one year limited warranty whichever is longer 4 What is not covered by this limited warranty This limited warranty does not cover e PRODUCT that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or T4 Appendix Limited warranty e PRODUCT that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of the manufacturer or e PRODUCT to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or e PRODUCT to the extent that the problem is caused by use with non AT amp T accessories or e PRODUCT whose warranty quality stickers PRODUCT serial number plates or electronic serial numbers have been removed altered or rendered illegible or e PRODUCT purchased used serviced or shipped for repair from outside the United States of America or Canada or used for commercial or institutional purposes including but not limited to products used for rental purposes or e PRODUCT returned without a valid proof of pur
55. lephone base Allow up to one minute for this to take place 87 Index Index A AC adapter 4 Access code 19 63 Adding new handsets 8 Alert tones 18 Announcement 22 Answering calls 24 Answering system 56 64 Auto off 25 B D Battery charging 5 7 Battery installation 5 7 Belt clip 11 C Call privacy 27 Call transfer 37 Call waiting 27 Caller ID CID 48 add entries to phone directory 54 delete entries 53 dial entries 53 review entries 52 Capacity 41 Chain dialing 31 Charger installation 4 Conference call 32 COVM 34 Customer support 17 Delete call log entries 53 Delete redial entries 26 Deliver a memo 62 Dialing directory dialing 47 from a record in the caller ID history 53 Directory capacity 41 create entries 42 dial number 47 edit entries 47 name search 46 Display dial 47 DSL 3 E Elapsed time 23 Ending calls 23 F Flash switch hook flash 27 Index Index H L Hands free use 11 Language 14 Handset Last number redial 26 central office voicemail LCD contrast 13 indicator 34 Limited warranty 74 deregistration 10 Line selection 15 key tone 14 quick reference guide 1 registration 8 ringer tone 13 ringer volume 12 screen display message 65 settings 12 new message indicator 58 Hold 30 Hold reminder 16 M Maintenance 67 Making calls 23 Memory match 51 Menu settings 12 Message
56. ll To talk privately with one internal party 1 Press HOLD to talk privately with the person on the other extension The external line is automatically placed on hold 2 Press the Conf softkey to resume the conference call To drop one line Press the L 1 L 4 key to activate the line you want to drop and press e OFF CLEAR The other external line is put on hold automatically 32 Handset operation Options while on calls To drop an intercom call Press the L 1 L 4 key to activate the external call and the intercom call drops automatically To end a conference call Press ex OFF CLEAR or hang up The call does not end until all extensions hang up Oozs 1 If an internal party hangs up the ongoing call becomes a two way conversation 2 You cannot make any conference calls if all four telephone lines are in use 3 If you are experiencing difficulty in using the conference features on this telephone please consider using AT amp T s complete line of teleconference services to find a solution that best meets your needs AT amp T TeleConference Services reduces travel time and expenses while increasing productivity wherever people are located enabling you to host truly virtual meetings and share important information in real time To sign up for AT amp T TeleConference Services go to www att com orderconference for details 33 Handset operation COVM COVM central office voicemail If you subscribe to v
57. ll log is empty Command completed successfully Lights Display 4 gt SPKR On when speakerphone is in use Owe 9g CIE Lighted dial pad GT ee 18 Getting started Mailbox setup Handset mailbox overview Each handset has its own mailbox which is different from the general mailbox on the base If you turn on the auto attendant on the base and fast answer mode on the handset the caller is able to leave a message on the handset mailbox after two rings If you do not turn on the fast answer mode on the handset the answering system picks up the call after five rings and allows the caller to leave a message on the handset mailbox call another extension or call the operator Fast answer mode on or off You can set the number of times your extension rings before the auto attendant asks the caller to leave you a message or choose another extension The number of rings can be 2 On or 5 Off The default is 5 rings 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to Fast answer mode Press MENU ENTER 3 Press ADIR or CIDY to select On or Off 4 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Set access code remote access code and mailbox security You can enter a f
58. lug the phone or modem surge protector into a different location If this does not solve the problem relocate your phone or modem farther apart from one another or use a different surge protector Relocate your telephone base to a higher location The phone might have better reception when installed in a high area If the other phones in your building are having the same problem contact your telephone service provider charges may apply Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices near the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE again to turn the microphone on 83 Appendix Troubleshooting The charge light is off Make sure you plug the power and line cords in correctly and securely Unplug the electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to reset Clean the cordless handset and telephone base charging contacts each month
59. mation might not be available for every incoming call The callers might intentionally block their names and or telephone numbers 2 Each entry can store up to 32 digits for the telephone number and 16 characters for the name If the telephone number has more than 16 but fewer than or equal to 24 digits only the last 16 digits appear If the telephone number has more than 24 digits only the 9th to 24th digits 16 digits appear In order to view the entire number you must first save the entry to the directory see page 54 For instructions on viewing the digits see the note on page 47 If the telephone number has more than 32 digits it is not saved or shown in the call log 50 Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory the name that appears on the screen matches the corresponding name in your directory For example if Christine Smith calls her name appears as Chris if this is how you entered it into your directory Oor The number you see on your caller ID is in the format from the telephone service provider It usually delivers 10 digit telephone numbers area code plus telephone number The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory Missed new calls indicator When a handset is idle and has new or missed calls its screen shows XX
60. memo 62 Message playback 59 Missed calls indicator 51 Mute 29 N Incoming caller ID history 52 Incoming calls answering 24 Indicator lights 18 Indicator tone 18 Installation 3 Intercom 35 J Join a call in progress 31 K Key tone 14 Names enter into directory 42 search for 46 Navigation key 1 New message indication 58 Notify alert 20 6 On hook dialing 23 P Pause 43 Phonebook directory 41 Play back a message memo 59 Power adapter 4 Predialing 23 PTT 38 Index Index Q Vv Quick reference guide 1 2 Voicemail 34 Voice prompts 58 R Volume control 27 Receiving calls 24 Recharging 7 Ww Record Warranty 74 a call 28 message memo 62 announcement 22 Redial 26 Registration 8 Remote access 63 Review directory entries 45 Review the caller ID history 52 Ring silencing 25 Ring tone options 13 Ringer volume 12 S Safety information 68 Screen display messages 65 Screen icons 18 Search by name 46 Speakerphone 23 Speed dial 17 T Technical specifications TT Telephone operating range 77 Temporary ringer silencing 25 Three way conference calls 32 Transfer a call 37 Troubleshooting 78 90 Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone Cut along dotted line t C atat Call your telephone number the
61. n enter your four digit access code preset to 0001 for Handset 1 and SO on Action Remote command Play all messages or record announcement 1 Accept the recorded announcement 2 Delete the message or recorded ANNOUNCEMENL csssssesccesssssesesessssseeeseseese 3 REDS AL or g0 b CKesrsssrsnsrsnsransnnnannnannan 4 Help menu or end the recording g Fold mere Skip the MMOSSAG SS sssis sisccsennsseconnsssesuncosandsoosennsseonsvesennstone 6 Transfer the MESSAGEC sscccsssssnsssssscssssssssssssnnsssssoees T Transfer message to other malboorrr anana Mailbox number Change the announcement sesseessressesseressoesesessreseecsee 8 Change to the general delivery mailbox 9 End remote access call or hang up Model name SynJ SB67108 Type DECT 6 0 expansion handset for use with AT amp T model SynJ SB67118 SB67138 2009 2011 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China SynJ is a trademark of Advanced American Telephones 91 atat Q www telephones att com 2009 2011 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 SynJ is a trademark of Advanced American
62. n displays Delete all old messages When the handset is idle press the M box softkey Press ADIR or CIDY to scroll to Delete all old Press MENU ENTER Press the Yes softkey to confirm or press the No softkey to return to the previous screen 60 Answering system Message playback Delete all old messages on the general mailbox 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to General mailbox Press MENU ENTER 3 Press ADIR or CIDY to scroll to Delete all old Press MENU ENTER 4 The screen displays Delete all old messages Press the Yes softkey to confirm or press the No softkey to return to the previous screen Q NOTE If there are any new or missed messages in the handset mailbox the new message indicator still flashes after you delete all old messages 61 Answering system Recording and delivering memos Memos are messages you record at a handset You can save play and delete them like incoming messages You can record a memo as a reminder to yourself or send a memo to other extensions using the answering system Record and deliver a memo to a handset mailbox When the handset is idle press the M box softkey Go to Step 3 below Record and deliver a memo to the general mailbox 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to General mailbox Press MENU ENTER 3 4 Press ADIR or CIDW to choose the desired handset or bas
63. n tone To exit without making changes press e OFF CLEAR Turn alert on or off 1 Press ADIR or CIDY to scroll to Alert on off Press MENU ENTER 2 Press ADIR or CIDYW to select On or Off 3 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Call alert confirmation You can confirm whether the system can successfully call the alert number that you entered 1 Press ADIR or CIDY to scroll to Calling alert Press MENU ENTER 2 The screen displays Press PHONE or SPKR to confirm alert call 3 Press PHONE FLASH or 4 SPKR The ringing of the designated phone confirms that the setup of the Alert number is correct 4 After confirming that the call went to the telephone number you specified press OFF CLEAR to end the test The idle screen appears Oor If you try to set Alert on off before you enter the Alert call Please set alert appears on the screen 21 Getting started Mailbox setup Announcement setup The announcement is the greeting callers hear when calls are answered by the handset mailbox The handset has the default announcement Hello please leave a message after the tone You can use this announcement or replace it with your own recording Your announcement can be up to two minutes Play the current personal announcement 1 When the handset is idle press the M box sof
64. nd transfer calls between the handset and the telephone base When you intercom or transfer to the 10th handset or the cordless headset you must press 0 Make an intercom call 1 When the handset is idle press INT 2 Press ADIR or CIDY to scroll to the desired extension number Press MENU ENTER OR Press the desired extension number star key for the base or pound key for all Your handset screen shows Calling X Handset X Calling X Deskset X Calling Base or Calling All 3 Answer an intercom call just as you would answer a normal call or press INT Both extensions now show Intercom 4 End an intercom call just as you would end a normal call vores 1 Before the intercom call is answered you can cancel the intercom call by pressing ez OFF cLEAR on the calling handset 2 The intercom call automatically cancels if the call is unanswered after one minute 3 Pressing e OFF ctear or MUTE temporarily silences the intercom ringer 4 When you choose All in the menu all the devices ring The intercom call is established with the first one who answered the call 5 If a line is in use pressing INT places the line on hold and activates the intercom 35 Handset operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call you will hear two beeps To answer the call press the L 1 L 4 key The intercom call ends automatically
65. ng some of the other phones The layout of your building might be limiting the operating range Try moving the telephone base to another location preferably on an upper floor If the other phones in your building are having the same problem contact your telephone service provider charges may apply Test a working phone at the phone jack If another phone has the same problem contact your telephone service provider charges may apply Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Install the battery again and place the cordless handset in the charger Wait for the cordless handset to reestablish its connection with the telephone base Allow up to one minute for this to take place Your line cord might be malfunctioning Try installing a new line cord 82 Appendix Troubleshooting My calls cut in and out while I m using my cordless handset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this phone near a microwave oven or on the same electrical outlet You might experience decreased performance while the microwave oven is operating If you plug your phone in with a modem or surge protector p
66. o convert the call to a two way intercom call 2 Optionally press OFF CLEAR to end the intercom End PTT call Press e OFF CLEAR to end the incoming PTT call 40 Directory About the directory Use the directory to store names and phone numbers Directory entries are not shared with the telephone base or other extensions Each handset has its own directory Capacity The directory in each handset is independent from all other handsets In other words changes made to the directory on any handset apply only to that particular handset Each directory can store up to 100 entries with a maximum of 16 alphanumeric characters including spaces for names and 32 digits for telephone numbers Directory entries are sorted in alphabetical order If all memory locations are in use the screen displays Memory is full You cannot store a new number until an existing number is deleted If you try to view the directory entries when there are no entries the screen displays Directory empty Exit the directory On a handset press OFF CLEAR to return to idle mode If you pause for too long while creating or reviewing an entry the procedure times out and you must begin again 41 Directory Create directory entries Create and store a directory entry Use the following steps to store a name and number in the directory 1 When the handset is idle e Press MENU ENTER twice to select Directory OR e Press ADIR to enter the direc
67. oicemail service with your telephone service provider and you want the handset to indicate when you have new voicemail turn the COVM indicator on When a phone line receives any new voicemail messages COVM LX X is the telephone line number displays on the screen If you do not subscribe to voicemail service turn off the COVM feature 1 When the handset is idle press MENU ENTER Press ADIR or CIDY to scroll to COVM Press MENU ENTER twice to select COVM on off Press ADIR or CIDW to select On or Off Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR oO BW NY Qor If there are messages waiting from the telephone service provider when you turn on this feature the screen displays the COVM indicator 34 Handset operation Intercom You can use the intercom feature for conversations between the telephone base and an accessory device or between two accessory devices When the system is on one or more external calls accessory devices can make intercom calls with each other If you have a cordless headset it can only receive intercom calls Each device that is registered to the telephone base is assigned an extension Extension numbers are assigned in sequential order 0 9 as they are added Use the handset number to initiate intercom and transfer calls between handsets Use star key to initiate intercom a
68. ory entries on page 45 for instruction on how to display an entry Display dial When a number is displayed on the screen you can dial the number by pressing PHONE FLASH 5 SPKR or the L 1 L 4 key for the desired line Delete an entry When a directory entry is displayed press the Del softkey to delete the displayed entry from the directory You cannot retrieve a deleted entry Delete all entries 1 When the handset is idle press MENU ENTER twice to select Directory OR Press ADIR to enter directory 2 Press the Del All softkey and the screen displays Delete entire directory Press the YES softkey to confirm or press the NO softkey to return to the previous screen Oor You cannot retrieve deleted entries Edit an entry 1 When a directory entry appears press the Edit softkey 2 Follow Steps 3 to 6 on pages 42 43 Oor If the telephone number in the directory exceeds 16 digits lt appears in front of the telephone number in the editing screen Press lt to move towards the beginning of the telephone number or press gt to move towards the end of the telephone number 47 Caller ID About caller ID call log This telephone supports caller ID services that most telephone service providers offer Caller ID allows you to see the name number date and time of calls Depending on your service subscription you might see the caller s number or the caller s name and number from the telephone service p
69. our digit number 0000 9999 to allow remote access to your handset mailbox from any touch tone telephone Each handset has a different access code Unless you change it the access code is in numerical order for each handset 0001 for handset 1 0002 for handset 2 and so on To change the access code you must choose a four digit number that is not used by any other registered handset or base 0000 by default This access code is also used for Mailbox security If you enable Mailbox security each time you access the handset mailbox you must enter the access code If you use this code for the remote access purpose only disable Mailbox security 19 Getting started Mailbox setup 1 When the handset is idle press MENU ENTER 2 Press ADIR or CIDY to scroll to Mailbox setup 3 Press MENU ENTER twice to select Set access code 4 Use the dial pad to enter a four digit number Press e OFF CLEAR to backspace and delete a digit 5 Press the Next softkey or MENU ENTER to save the password and to select Mailbox security 6 Press ADIR or CIDYW to select On or Off 7 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press e OFF CLEAR Q NOTES 1 The access code must have four digits 2 You will hear an error tone and the screen displays Please enter another if you enter an access code that is already assigned Notify alert Use
70. p as indicated Step 2 Align the cover flat against the battery compartment then slide it upwards Go Step 3 To lock the battery compartment turn the latch clockwise until it points to the lock icon as shown above Getting started Handset battery installation and charging Step 4 To charge the handset place it in the charger as shown The CHARGE light is on when the handset is charging CHARGE light Low battery indicator Return the handset to the charger to recharge when the handset screen displays Low battery Los bees To open the battery compartment for battery replacement turn the latch counter clockwise until it reaches the horizontal position as shown to the right Slide the battery compartment cover downwards Lift out the old battery and disconnect it from the handset Follow the instructions on pages 6 7 to install and charge the new battery IMPORTANT INFORMATION 1 Use only the supplied rechargeable battery or replacement battery model 27910 To order visit our website at www telephones att com or call 1 888 915 2007 In canada dial 1 866 288 4268 2 If you do not use the handset for a long time disconnect and remove the battery to prevent possible leakage Getting started Add and register handsets The handset provided with your SynJ SB67118 SB67138 is already
71. performance keep the handset in the charger when not in use The battery is fully charged after 16 hours of continuous charging See the table on page 77 for battery operating times If the screen is blank you need to charge the handset without interruption for at least 10 minutes to give the handset enough charge to use the telephone for a short time The screen flashes Low battery until you have charged the battery without interruption for at least one hour The following table summarizes the battery charge indicators and actions to take Battery indicators Battery status The screen is blank Battery has no Charge without charge and the interruption for at handset cannot be least 10 minutes used The screen shows Charging The screen shows Battery has enough Charge without Low battery charge to be used for interruption at least flashes and the a short time one hour handset beeps The screen shows Battery is fully To keep the battery Charge completed charged charged place it in the charger when not in use Oor In low battery mode you hear four short beeps per minute Getting started Handset battery installation and charging Step 1 Plug the battery connector securely into the socket inside the handset battery compartment matching the color coded label Insert the supplied battery with the label THIS SIDE UP facing u
72. r or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally see the Troubleshooting section on pages 78 87 of this user s manual If you cannot solve the problem or if the product is damaged refer to the Limited warranty section on pages 74 76 Do not open this product except as directed in your user s manual Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks Replace batteries only as described in your user s manual see page 7 Do not burn or puncture batteries they contain caustic chemicals This power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table cabinet outlet T Caution Use only the power adapter provided with this product To obtain a replacement visit our website at www telephones att com or call 1 888 915 2007 in Canada dial 1 866 288 4268 68 Appendix Important safety information Especially about cordless telephones Pri
73. red handsets You must first deregister ALL the devices and then register each handset that you wish to use again one at a time Please read carefully through all the instructions in this section before beginning the deregistration process This process deregisters all extensions registered to the telephone base Please make sure the telephone system is not in use before deregistration 1 2 On the telephone base press MENU ENTER Scroll down to Registration and press MENU ENTER Scroll down to Deregistration and press MENU ENTER The telephone base screen shows Deregister all handsets lt No gt Yes Press REP to exit or press SKIP to continue the deregistration The telephone base screen shows Deregistering It takes up to 10 seconds to complete the deregistration The screen shows All handsets deregistered and the telephone base beeps when deregistration is successful Q NOTES 1 If the deregistration process is not successful you might need to reset the system and try again To reset pick up the handset and press a PHONE FLASH then press e OFF cLEAR and place the handset back into the charger You can also reset the telephone base by unplugging the power from the telephone base and plugging it back in To register a cordless handset again see pages 8 9 10 a SB67118 base screen SB67138 base screen
74. rer be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the PRODUCT or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this PRODUCT Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase 76 Appendix Technical specifications RF frequency band 1921 536MHz 1928 448MHz Channels 5 Operating temperature 32 F 122 F 0 C 50 C Handset voltage 3 2VDC 4 2VDC Charger voltage 96 Vrms 127Vrms AC voltage 60Hz Charger voltage 9VDC 200mA AC adapter output Replacement battery 3 6V 600mAH Talk time cordless handset Up to five hours Talk time cordless handset speakerphone Up to five hours Standby Up to four days Operating times varies depending on your actual use and the age of the battery DECT 6 0 digital technology The AT amp T DECT 6 0 products offer unsurpassed range performance and sound clarity This is achieved through a unique antenna design and advances in noise filtering technology An independent laboratory has confirmed that AT amp T DECT 6 0 products perform up to 45 better in range competitions Now calls can be taken in the basement ba
75. roadcast your voice to all extensions page 39 Main menu The gt symbol highlights a menu item i err 3 Using menus VOLUME A V During a call press to adjust the listening volume page 27 During message playback press to adjust the playback volume page 60 Main menu Directory page 41 Call log page 48 Ringer setting page 12 Mailbox setup page 19 Handset setup page 12 COVM central office voicemail page 34 Speed dial setup page 17 Customer support page 17 Press MENU ENTER to show the first menu item Directory Press ADIR or CIDY to scroll through menu items Press MENU ENTER to select or save changes to a highlighted menu item Press e OFF CLEAR to cancel an operation exit the menu display or return to idle mode Press the Back softkey or 4 to back up to the previous menu 2 Getting started Installation If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line you must install a DSL filter between the telephone line cord and the telephone wall jack The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Your product may be shipped with a protective sticker covering the handset display remove it before use For customer service or product information visit our website at www telephones
76. rovider after the first or second ring Caller ID information might not be available for every incoming call Callers may intentionally block their names and or telephone numbers This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone and while on another call There are fees for caller ID services In addition this service might be called different names such as caller ID with visual call waiting by different telephone service providers and might not be available in all areas It might be necessary to change your telephone service to use this feature Contact your telephone service provider if e You have both caller ID and call waiting but as separate services you might need to combine these services e You have only caller ID service or only call waiting service e You don t subscribe to caller ID or call waiting services 1 You can use this telephone with regular caller ID service or you can use this telephone s other features without subscribing to either caller ID or combined caller ID with call waiting service 2 The format of telephone numbers displayed depends on the home and local area codes you set on the base 48 Caller
77. s 19 Handset mailbox overview 19 Fast answer mode on or off 19 Set access code remote access code and mailbox security oA eeseeeeeeeees 19 Notify alert Announcement setup 22 telephone DASE cceccssssssssssssseeesee g Handset operation Deregister all handsets 10 Belt clip and optional headset 11 Handset Setup Menu SettindS oes Ringer volume Ringer tone LCD contrast Key tone LANGUAGE ee srescccsensecossesssecnasercannees Line Selectii Change handset name Hold remindet Handset basic operation 23 Making a Callan esessessseecseeess 23 On hook dialing predialing 23 Using the speakerphone 23 Calling a speed dial number 24 Answering a Call ecsseeesees 24 Ringer VOLUME sisisi 24 Temporary ringer silencing 25 Auto OTM icsccovsscsscscatccraverecanceesseneeress 25 Last number redialing 26 Options while on calls 27 VOLUME CONTKOL Q eeeeeeseeeseeeeeees 27 Call Waiting kerisi 27 Call ria Cy sirieias 27 Recording a Calle esses 28 Switching between lines 30 Join a call in progress 31 Chain dialing 0 seeseescseeesseeeee 31 Three way conference calls 32 COV bessscsssssndiesaessacsiectoeisesanstenbeleanviats 34 COVM central office voicemail 34 PLE COMM kaasnes 35 Make an intercom call 35 Answer an incoming call dur
78. ss MENU ENTER and the new messages plays automatically Play all old messages on the general mailbox 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to General mailbox 3 Press MENU ENTER twice to select Play all When you are in the general mailbox press ADIR or CIDY to scroll to Go to HS MBox and press MENU ENTER to return to the handset mailbox 59 Answering system Message playback Options during playback When a message is playing you can skip repeat or delete the message or adjust the playback volume When messages are playing on the handset Press VOLUME A Y to adjust the message playback volume Press to skip to the next message Press lt q to repeat the message After you hear Repeat and within five seconds press lt again to hear the previous message Press the Del softkey to delete the message Press e OFF CLEAR to stop the playback and return to idle mode Press the Back softkey to return to the previous screen Press SPKR to switch between speakerphone mode and handset mode Q NOTE If you press 4 within five seconds of each message playback start the previous message plays instead of repeating the current message Delete all old messages You can only delete old reviewed messages You cannot delete new messages until you review them You cannot retrieve deleted messages Delete all old messages on the handset mailbox 1 2 The scree
79. t page 27 MUTE During a call press to mute the microphone page 29 During an incoming call press to mute the ringer page 25 Navigation key Navkey While in menus press ADIR or CID to scroll through the menus highlight items or to change settings Press 4 to return to the previous menu While entering names or numbers press 4 or gt to move the cursor to the left or right MENU ENTER Press to enter menus While in the menus press to select an item or save an entry or setting HOLD Press to place an outside call on hold page 30 ez OFF CLEAR During a call press to hang up page 23 While using menus press to cancel an operation exit the menu display or return to idle mode While in editing mode press to delete a character REDIAL PAUSE Press repeatedly to view the last 10 numbers dialed page 26 While entering numbers press to insert a dialing pause page 43 INT Press to begin an intercom call or to ADIR transfer a call Directory pages 35 38 ADIR CIDW When in idle mode press ADIR to display directory Caller ID entries or press CIDw CIDw to display the caller ID information page 52 Getting started Quick reference guide PTT push to talk Press and release then press ADIR or CIDW to select an extension Press and hold to broadcast your voice to that extension or to the base page 38 Press and hold to b
80. th an ENERGY environment STAR qualified power adapter meeting the latest energy efficiency guidelines 2009 2011 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China SynJ is a trademark of Advanced American Telephones Parts checklist Check to make sure the telephone package includes the following items atat Syn User s manual Battery for cordless handset Charger for cordless handset with power adapter installed Quick start guide d Battery compartment cover Cordless handset Belt clip for cordless handset User s manual SynJ SB67108 DECT 6 0 expansion handset for use with AT amp T model SynJ SB67118 SB67138 Table of contents Getting started Quick reference guide 1 Installations Charger installation Handset battery installation AN CNANGING sensasie Low battery indicator Add and register handsets To register a handset to your SynJ SB67118 telephone DaSe esses 8 To register a handset to your SynJ SB67138 Speed ial eeeescnesscsecneeesees 17 Customer SUPPOIT eee 17 Screen icons indicator tones and LIQIES ioscan 18 MailDOX SQCtUP nreccseecseesceseeneerse
81. the desired number press the Del softkey to delete the number from the redial memory To save an entry into the directory While the desired number displays press the Save softkey to display the edit screen of the directory See Steps 3 6 of Create and store a directory entry on pages 42 43 for details 26 Handset operation Options while on calls Volume control While on a call press VOLUME A Y to increase or decrease the listening volume Qos 1 Handset and speakerphone volume settings are independent 2 When the volume reaches the minimum or maximum setting you hear an error tone A Call waiting If you subscribe to call waiting service with your telephone service provider you hear a beep if someone calls while you a Z are already on Lh Di a call cl ka e Press s PHONE FLASH to put your current call on A hold and take the new call O e Press s PHONE FLASH at any time to switch back and forth between calls Qos 1 If you miss a call waiting call the caller ID of the missed call displays for 15 seconds after the first call 2 For more information on caller ID with call waiting see page 48 Call privacy To ensure call privacy this telephone allows only one set at a time to use a line You can also block all system handsets from joining a phone conversation see page 31 for instructions for joining calls To enable call privacy During the call press MENU ENTER twice to s
82. the speakerphone turns off automatically when you press HOLD To release the hold press the L 1 L 4 key of the call on hold aD o o ao O vores T za a p 1 A call on hold after 10 minutes is automatically forwarded to the auto attendant even if the auto attendant is not on To keep a call on hold longer than 10 minutes release the held call within 10 minutes and then place the call on hold again 2 You cannot put an intercom call on hold Switching between lines Use this feature to switch between lines during an outside call 1 Press the L 1 L 4 key of another line to make or answer another call The current call is put on hold automatically 2 To return to the first call press the original L 1 L 4 key The second line is put on hold automatically 30 Handset operation Options while on calls Join a call in progress You can join in an ongoing call on any line that does not have call privacy set see page 27 for information on call privacy The line icon appears on the screen when the line is in use e Press and hold the appropriate L 1 L 4 key on the handset to join in the call which becomes a three way conference see page 32 Hes 1 When you try to join an ongoing call on a line with call privacy on the screen displays Privacy and you hear four quick beep tones 2 A maximum of one extension can join in an ongoing call Chain dialing While you are on a call you can initiate a dialing
83. tkey 2 Press ADIR or CIDY to select Anncemnt setup Press MENU ENTER and the current announcement plays 3 Press MENU ENTER or the OK softkey when finished Record a new personal announcement 1 When the handset is idle press the M box softkey 2 Press ADIR or CIDY to scroll to Anncemnt setup Press MENU ENTER to play current announcement 3 Press the Change softkey and then press the Start softkey The system announces Record after the tone Press Stop when you are done 4 Press the Stop softkey when finished The recorded announcement plays 5 Press the OK softkey to use the new recorded announcement OR Press the Change softkey to record the announcement again 22 Handset operation Handset basic operation Making a call To make a call 1 Press s PHONE EFLASH or 5 SPKR OR To override automatic line selection press the L 1 L 4 key for the desired line 2 Enter the telephone number The screen displays the elapsed time as you talk in hours minutes and seconds Elapsed time To end a call Press e OFF CLEAR Oor Pressing s PHONE FLASH to access services from your telephone service provider does not affect the elapsed time On hook dialing predialing 1 Enter the telephone number Press OFF CLEAR to make corrections when entering the telephone number 2 Press s PHONE EFLASH or gt SPKR to dial OR Press the L 1 L 4 key for the desired line
84. tory 2 Press the Add softkey to add an entry 3 Enter or change the telephone number up to 32 digits using the dial pad when prompted e Press lt or gt to move the cursor to the left or right e Press ex OFF CLEAR on the handset to backspace and delete characters e Press and hold e OFF CLEAR on the handset to delete all characters e Press REDIAL PAUSE to enter a three and a half second dialing pause see page 43 e Press the Flash softkey to enter a flash see page 44 e Press the Back softkey to return to the previous screen Oor If the telephone number in the directory exceeds 16 digits lt appears in front of the telephone number Press lt to move towards the beginning of the telephone number or press gt to move towards the end of the telephone number 4 Press MENU ENTER to save the number 5 Enter the name when prompted e Use the dial pad to enter a name up to 16 characters Each time a key is pressed the character on that key appears Additional key presses produce other characters on that key See Ummm the chart on the next page 42 Directory Create directory entries Press lt or gt to move the cursor to the left or right Press OFF CLEAR to backspace and delete characters Press and hold oFF CLEAR on the handset to delete all characters Press the Back softkey to return to the previous screen Number Characters by number of key presses key cares
85. vacy The same features that make a cordless telephone convenient create some limitations Telephone calls are transmitted between the telephone base and the handset by radio waves so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset For this reason you should not think of cordless telephone conversations as being as private as those on corded telephones Electrical power The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch Calls cannot be made from the handset if the telephone base is unplugged switched off or if the electrical power is interrupted Potential TV interference Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs To minimize or prevent such interference do not place the telephone base of the cordless telephone near or on top of a TV or VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference Rechargeable batteries This product contains nickel metal hydride rechargeable batteries Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the
86. vided in the sales package PRODUCT are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the PRODUCT operating instructions This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada 2 What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period materially defective PRODUCT During the limited warranty period the manufacturer s authorized service representative will repair or replace at the manufacturer s option without charge a materially defective PRODUCT If the manufacturer repairs the PRODUCT they may use new or refurbished replacement parts If the manufacturer chooses to replace the PRODUCT they may replace it with a new or refurbished PRODUCT of the same or similar design The manufacturer will retain defective parts modules or equipment Repair or replacement of the PRODUCT at the manufacturer s option is your exclusive remedy The manufacturer will return repaired or replacement products to you in working condition You should expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for ONE 1 YEAR from the date of purchase If the manufacturer repairs or replaces a materially defect
87. y hears a short beep when the recording begins and once each minute during the recording To ensure compliance with state and federal regulations regarding the recording of a telephone call you should start the recording process by informing the caller that you are recording the call Qor Calls that you record use the same memory as the answering system Recording long conversations uses up space available for recording normal messages Please see Remaining space in the SynJ SB67118 SB67138 telephone base manual Play back a recorded call Play memos or two way phone conversations the same way as messages are played See Message playback on page 59 Mute Use the mute function during a telephone conversation to silence the microphone You can hear the caller but the caller does not hear you To mute a call e Press MUTE When mute is on the handset screen flashes MUTE To end mute a call e Press MUTE again and resume speaking 29 Handset operation Options while on calls Hold Use this feature to hold one line while accessing another or as part of the conference and call transfer features D While on a call press and release HOLD The L 1 L 4 indicator for the line on hold flashes slowly on the screen After the call has been on hold for more than 3 three minutes you will hear a beep every 30 seconds To turn off the reminder beep see page 16 If you are using the speakerphone

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