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1. 5 Expand and select World Wide Web Services then expand and se lect Application Development Features then select the following NET Extensibility e ASP ASP NET e ISAPI Extensions e ISAPI Filters 6 Expand and select Security then select Windows Authentication 7 Expand and select Microsoft NET Framework 3 0 then select Win dows Communication Foundation HTTP Activation 8 Click OK Computer Running Recording Server or Failover Server CPU Dual Core Intel Xeon minimum 2 0 GHz Quad Core recommended RAM Minimum 1 GB 2 GB or more recommended Network Ethernet 1 Gbit recommended Graphics Adapter PCI AGP or PCI Express minimum 1024x768 16 bit colors Hard Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster Hard Disk Space Minimum 100 GB free depends on number of cameras and recording settings Operating System Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Win dows 7 Professional 32 bit or 64 bit Microsoft Windows Server 2008 32 bit or 64 bit Windows Vista Business 32 bit or 64 bit Windows Vista Enterprise 32 bit or 64 bit Windows Vista Ultimate 32 bit or 64 bit Windows XP Professional 32 bit or 64 bit or Windows Server 2003 32 bit or 64 bit Note that recording servers will always run 32 bit Tip You can run multiple instances of the 32 bit Recording Server serv ice on servers wit2. 18 Failover Server Installation xxrenssererssrvesssstensssrvernsereesssereesssetensasstensssseennsser 18 Access Clients Installation xxmesssvvenssrverssreennssreennserennssstennasetennsssrenssseennnsee 18 Matrix Monitor Installation EN Installation Troubleshooting reerssverssvvrsssvesssvenssvennsernsseenssvennstennsternsteenseeenssten 19 Upgrading from a Previous Version muuseernserersssevessaserensaserensssteesnsseensnserensasseen 23 Servers Must Be Time Syncronized ss rsesrerrsssetrssssetessasevessseteessssrenssseeenssseenssser 27 Basic Administration of Services mn 29 Logging In to the Management Client ssmnsssrvvssssreensssreensssrennassrennsssrensssstennnsse 31 XProtect Download Managet n 52 Built in Help System sseesuseeessssereessreeesssseenssssrensasseensarereessreeennsseeesnssrensusseeenaseren 32 Product Overview XProtect Corporate is a fully distributed solution designed for large multi site and multiple server installations requiring 24 7 surveillance with support for devices from different vendors The solution offers centralized management of all devices servers and users and empowers an extremely flexible rule system driven by sche dules and events XProtect Corporate consists of the following main elements XProtect Corporate Management Server is the center of your XProtect Corporate installation What Stores the surveillance system
3. of the Management Server and port is the port number which IIS has been set up to use on the Management Server 2 This will open the Management Server s built in web page If not accessing the web page on the Management Server itself log in with an account which has administrator rights on the Management Server The web page is available in a number of different languages In this example we assume that you view the web page in English and that you want to install English versions of the XProtect Corporate components 3 On the web page find the relevant Installer section and then click the English link under the required installer version often only one version will be available Note Depending on your security settings one or more Windows security warnings may appear after you click the link If such security warnings appear accept security warnings by clicking Run or similar exact button text depends on your browser version This will open the relevant installation wizard which will guide you through the installation Multiple Management Servers The XProtect Corporate Management Server can be installed on multiple servers within a cluster of servers This ensures that XProtect Corporate has very little down time if a server in the cluster fails another server in the cluster will automatically take over the failed server s job running the XProtect Corporate Management Server The automatic process of switching ove
4. you have logged in with Windows Authentication before you can simply select previously entered user names from the list Tip When using Windows Authentication you have the option of selecting Remember password in which case you will not have to type the password at subsequent logins Click the Connect button to open Management Client 31 XProtect Download Manager The XProtect Download Manager which is automatically installed on the Management Server lets you manage which features your organization s users will be able to access from a web page generated by the Manage ment Server Such features include the highly important access clients additional language versions etc The Download Manager comes with a default configuration ensuring that users get access to the Remote Client and Smart Client on the welcome page without you having to do anything However if you want to make additional language versions plugins or similar available to us ers you will need to use the Download Manager For more information about the Download Manager refer to XProtect Corporate s built in help system or the administrator s manual available on the software DVD as well as on www milestonesys com Built in Help System Milestone XProtect Corporate features a very comprehensive built in help system To access the help system from anywhere within the Management Client application simply press F1 on your keyboard 32
5. Milestone Systems A S Banemarksvej 50 2605 Br ndby Copenhagen Denmark Tel 45 88 300 300 Fax 45 88 300 301 2010 Milestone Systems A S milestone The Open Platform Company Administrator s Getting Started Guide milestone The Open Platform Company Dear Milestone Customer With the purchase of Milestone XProtect Corporate you have chosen an extremely powerful and intelligent surveillance solution This guide briefly explains how to install and get started with Milestone XProtect Corporate For more detailed feature descriptions and information about cus tomized installation refer to the manuals available on the software DVD as well as on our website www milestonesys com Milestone XProtect Corporate furthermore features a very comprehensive built in help system Please check our website www milestonesys com for updates to make sure you install the most recent version of our software Guide Contents Product OvervieWw rumessrerssreresserenssrensseenssernsserenserenserensseensseresserenserensseenssernsseresserenee 2 System RequirementS nerssserssserssseeesererseronsesorssseresenensesensesersesnessssenseneeneneeneseeseserense 4 Important Port Numbers Installation Multiple Management Servers ae 15 Recording Server Installation me 16 Management Client Installation sxesossversssseresssstvessssernsnserensssevensssteesassreensser 17 Multiple Recording Server Instances
6. When using XProtect Corporate make sure that the following ports are open for data traffic on your network e Port 20 and 21 inbound and outbound Used when recording servers listen for FTP information some devices use FTP for send ing event messages FTP File Transfer Protocol is a standard for exchanging files across networks e Port 25 inbound and outbound Used when recording servers lis ten for SMTP information Also some devices use SMTP e mail for sending event messages and or for sending images to the surveil lance system server via e mail SMTP Simple Mail Transfer Protocol is a standard for sending e mail messages between servers e Port 80 inbound and outbound While not directly used by XProtect Corporate port 80 is typically used by the IIS Internet Information Services Default Web Site for running the XProtect Corporate Management Server service e Port 554 inbound and outbound Used by recording servers for RSTP traffic in connection with H 264 video streaming e Port 1024 and above outbound only except ports listed below Used for HTTP traffic between cameras and servers e Port 5432 inbound and outbound Used when recording servers listen for alert socket TCP information some devices use TCP for sending event messages e Port 7563 inbound and outbound Used for handling PTZ camera control commands and for communication with access clients e Port 8844 inbound and outbound Used for c
7. ance system administra tor s workstation or similar e XProtect Download Manager e What Lets surveillance system administrators manage which XProtect Corporate related components e g particular language versions of clients your organization s users will be able to ac cess from a targeted web page generated by the Management Server Where Automatically installed on the Management Server dur ing XProtect Corporate installation process e XProtect Smart Client and XProtect Remote Client What Clients enabling access to live and recorded video as well as other key surveillance system features such as export of recordings for use as evidence Where Depends on type of client The very feature rich Smart Client must be installed on users computers The more basic Remote Client is accessed through a browser and runs directly from the XProtect Corporate Management Server without the need for any installation How Users connect to the Management Server for initial au thentication then transparently to the recording servers for video recordings etc XProtect Corporate furthermore includes fully integrated Matrix function ality for distributed viewing of video from any camera on your surveil lance system to any computer with a Smart Client or the dedicated Matrix Monitor application also included installed System Requirements The following are minimum requirements for the computers used in an XProtect Corpora
8. arly remove the XProtect Corporate Windows components If the XProtect Corporate Management Client in earlier versions called the Manager is installed on the Management Server itself remove the Management Client Manager too Run the installation file for the new version of XProtect Corporate After a short while the installation window will open Out of the three installation steps for the Management Server you will be asked to address step 3 XProtect Corporate Management Server Click the installation window s step 3 and complete the XProtect Cor porate Management Server installation During this process you will be asked to specify your SLC and the path to your license lic file When the Management Server is installed the Management Server s web page will appear in a browser If you want to install the Man agement Client software in earlier versions called the Manager on the Management Server itself you can do it from the Management Server s web page Upgrading Recording Servers Once the new Management Server is installed you can remove the old recording server version and install the new one What happens to the recording server s recordings During the removal process you will be asked whether you want to keep the recording server s recordings iP On the recording server stop the Recording Server service by right clicking the recording server icon in the computer s notification area also known as the system tr
9. atabase for use with the Manage ment Server In the Database Setup Wizard you will get the choice of using an exist ing 2005 Server on the network or setting up a SQL Server Express Edition a lightweight yet powerful version of a full SQL server on the Management Server computer itself Which SQL Server type is right for our organization The SQL Server Express Edition is easy to install and prepare for use and will often suffice for systems with less than 500 cameras However if you plan to perform frequent regular backups of your database using an existing SQL Server on the network is recommended For large installations such as installations with 500 cameras or more using an existing SQL Server on the network is always recommended Simply follow the wizard s steps by clicking the Next button IMPORTANT We recommend that you install the database on a dedi cated hard disk drive that is not used for anything else but the database Installing the database on its own drive will prevent low disk perform ance IMPORTANT During the database preparation process you will be asked whether you want to create a new database use an existing database or overwrite an existing database For a new installation you would typically select the default option Create new database However if you are installing the database as part of upgrading to a newer version 12 of XProtect Corporate and you want to use your already existing data ba
10. ay then selecting Stop Recording Server Service Open Windows Add or Remove Programs dialog Start gt Control Panel gt Add or Remove Programs In the Add or Remove Programs dialog select the XProtect Corpo rate Recording Server entry and click the Change Remove button A 25 wizard window will open Follow the wizard s steps and click Finish when ready Now open a browser and connect to the Management Server s web page From the web page install the new version of the recording server software Repeat for each recording server on your XProtect Corporate system Upgrading the Manager Management Client If the Management Client in earlier versions called the Manager is installed on separate computers such as the surveillance system administrator s workstation or similar you should now remove the old version and install the new one 1 On the required computers open Windows Add or Remove Pro grams dialog Start gt Control Panel gt Add or Remove Programs In the Add or Remove Programs dialog select the XProtect Corpo rate Management Client Manager entry and click the Change Re move button A wizard window will open Follow the wizard s steps and click Finish when ready Now open a browser and connect to the Management Server s web page From the web page install the new version of the Management Client Upgrading the Smart Client Smart Client users should now remove their old Smart Client
11. con and select Stop Management Server Service Management Server service is stopped To start the Manage ment Server service right click the icon and select Start Manage ment Server Service agement Server service is in the process of starting Under normal circumstances the icon will after a short while change to Man agement Server is running Management Server service is stopping Appears when the Management Server service is in the process of stopping Under normal circumstances the icon will after a short while change to Management Server is stopped T Management Server service is starting Appears when the Man Recording Server Service Administration When the XProtect Corporate Recording Server software is installed you are able to check the state of the recording server by looking at the recording server icon in the notification area of the computer running the recording server Right clicking the notification area icon also lets you start and stop the recording server service view status messages change settings etc If 29 using multiple instances of the Recording Server service a sub menu lets you select whether you want to start a particular instance or all instances Recording Server Service State Icons The following icons represent the states of the XProtect Corporate Recording Server service Bu Ba g I 30 Recording Server service is running To stop a running record ing server ser
12. ecorded video and other features from the surveillance sys tem If you want to use the Smart Client software it must be installed on 18 users computers The Smart Client software can either be downloaded from the Management Server or installed from the XProtect Corporate software DVD See the separate Smart Client User s Manual available on the software DVD as well as from www milestonesys com for further information about installing the Smart Client Matrix Monitor Installation XProtect Matrix Monitor is an integrated product allowing distributed viewing of video from any camera on your surveillance system to any monitor Matrix is configured on the surveillance system itself by the sur veillance system administrator through XProtect Corporate Management Client The Matrix Monitor application is one of two options for viewing Matrix triggered video on client computers the other option is the Smart Client See the separate Matrix Monitor User s Manual available on the software DVD as well as from www milestonesys com for further information about installing the Matrix Monitor Installation Troubleshooting The following issues may occasionally occur during or upon installation of the XProtect Corporate Management Server or XProtect Corporate Recording Servers For each issue one or more solutions are available Automatic IIS Installation for Management Server Fails If installing the Management Server software on a server runnin
13. figuration Insert the XProtect Corporate software DVD If the XProtect Cor porate Management Server Installation window does not open automatically upon inserting the DVD run the file setup exe from the DVD Tip Alternatively if you are installing a version downloaded from the internet run the setup exe file from the location you have saved it to 3 The XProtect Corporate Management Server Installation window will now open listing the steps involved in the installation 4 It is highly recommended that you read the release notes avail able by clicking the View Release Notes link in the lower part of the XProtect Corporate Management Server Installation window before proceeding 5 Having read the release notes complete the steps outlined in the XProtect Corporate Management Server Installation window Tip Depending on what is already installed on the computer which is going to act as Management Server you may not need to com plete all of the XProtect Corporate Management Server Installation window s steps Steps that require your attention will be high lighted Each of the XProtect Corporate Management Server Installation win dow s steps is described in the following Step 1 Internet Information Services Note The installation program automatically detects if Internet Informa tion Services IIS is already installed If this step is not available it is simply because IIS is already installed Internet Infor
14. g Win dows Server 2008 Internet Information Services IIS is under normal circumstances automatically installed This happens when you click the Internet Information Services step in the XProtect Corporate Manage ment Server Installation window If the automatic installation fails you can install IIS manually 1 If automatic IIS installation fails you will see an error message ask ing you to install IIS manually In the error message box click the Install IIS Manually button 2 You will now see the Server Manager window In the left side of the window select Roles then the Roles Summary 3 Now select Add Roles to start a wizard 4 In the wizard click Next select Web Server IIS and follow the wizard s steps 5 When you reach the wizard s Select Role Services step you will 19 see that some role services are selected by default However you should select some additional role services e Under Security select Basic Authentication and Windows au thentication Under Management Tools select IIS Management Console expand it and select S 6 Metabase Compatibility IIS 6 WMI Compatibility IIS 6 Scripting Tools and IIS 6 Management Console 6 Complete the wizard by following the remaining steps Recording Server Startup Fails due to Port Conflict This is an issue if either the Simple Mail Transfer Protocol SMTP Service or an existing installation of Milestone XProtect Enterprise is running Both are us
15. h 64 bit operating systems and sufficient RAM Software Microsoft NET 3 5 Framework Service Pack 1 or newer Computer Running Management Client CPU Intel Core2 Duo minimum 2 0 GHz RAM Minimum 1 GB Network Ethernet 100 megabit or higher recommended Graphics Adapter AGP or PCI Express minimum 1024x768 1280x1024 recommended 16 bit colors Hard Disk Space Minimum 100 MB free Operating System Microsoft Windows XP Professional 32 bit or 64 bit Windows Server 2003 32 bit or 64 bit Microsoft Windows Server 2008 Windows Vista Business 32 bit or 64 bit Windows Vista Enter prise 32 bit or 64 bit and Windows Vista Ultimate 32 bit or 64 bit Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Professional 32 bit or 64 bit Software Microsoft NET 3 5 Framework Service Pack 1 and DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads Computer Running Smart Client CPU Intel Core2 Duo minimum 2 0 GHz Quad Core recommended for larger views 6 RAM Minimum 512 MB 1 GB recommended for larger views Network Ethernet 100 megabit or higher recommended Graphics Adapter AGP or PCI Express minimum 1024x768 1280x1024 recommended 16 bit colors Hard Disk Space Minimum 100 MB free Operating System Microsoft Windows XP Professional 32 bit or 64 bit Windows Se
16. he database installation you will during the database preparation process be asked whether you want to create a new database use an existing database or overwrite an existing database Pointing to the new location of the SQL Server select to use an existing database This will update the SQL connection string used by the Man agement Server and it will again be possible to access the database Upgrading from a Previous Version Only relevant if upgrading a previous installation of Corporate Important XProtect Corporate Management Server no longer supports Microsoft Windows XP Professional See System Requirements on page 4 Note We recommend that you back up your existing XProtect Corpo rate system configuration before upgrading especially if you store the system configuration in a SQL Server Express Edition database on the Management Server itself For more information about backup see the step by step guide How to Back up Move and Restore System Configu ration which is part of the documentation for your XProtect Corporate 3 1 solution The process of upgrading XProtect Corporate involves removing all of its components except the Database Server The Database Server is one of the Management Server s components it contains the entire system configuration recording server configurations camera configurations rules etc As long as you do not remove the Database Server you will not need to reconfigure your surveillance syste
17. ick Stop and then set Startup type to either Manual or Disabled Tip When set to Manual the SMTP Service can be started manually from the Services window or from a command prompt using the command net start SMTPSVC 6 When ready click OK Solution 2 Remove SMTP Service Note that removing the SMTP Service may affect other applications using the SMTP service 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe left side of the Add or Remove Programs window click Add Remove Windows Components 4 Inthe Windows Components Wizard select the Internet Information Services IIS item and click the Details button 5 Inthe Internet Information Services IIS window clear the SMTP Service check box 6 Click OK Next and Finish Milestone XProtect Enterprise Verification and Solutions To verify whether XProtect Enterprise is installed do the following 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe Add or Remove Programs window verify whether Milestone XProtect Enterprise appears in the list 21 If it does Milestone XProtect Enterprise is installed If Milestone XProtect Enterprise is installed select one of the following solutions Solution 1 Remove Milestone XProtect Enterprise 1 From Windows Start menu select Control Panel 2 Inthe Control Panel doub
18. idual Management Server component A Custom installation is recommended for advanced users See the Administrator s Manual available on the software DVD as well as from www milestone sys com for information about Custom installation When the Management Server is installed you have the option of install ing the Service Channel and the Map Server When installing the Service 13 Channel and the Map Server as part of the Management Server installa tion the Service Channel and the Map Server will be installed with de fault settings and at default locations on the Management Server Please refer to the Administrator s Manual if you want to install the Service Channel and the Map Server on another computer than the computer running the XProtect Corporate Management Server The Service Channel is a service that enables automatic and transpar ent configuration communication between servers and clients in your XProtect Corporate You typically install the Service Channel as part of the Management server installation but if required you may just as well install the Service Channel on another server in your surveillance system With maps you get a physical overview of your surveillance system Which cameras are placed where and in what direction are they pointing The service does not necessarily have to be installed on the Management Server in fact you can often achieve better performance by making a custom installation of the Map Server se
19. ing port 25 If port 25 is in use it may not be possible to start the XProtect Corporate Recording Server It is important that port 25 is available for the recording server s SMTP service since many cameras are only capable of communicating via this port See also Important Port Numbers on page 8 SMTP Service Verification and Solutions To verify whether SMTP Service is installed do the following 1 From Windows Start menu select Control Panel 2 In the Control Panel double click Add or Remove Programs 3 In the left side of the Add or Remove Programs window click Add Remove Windows Components 4 Inthe Windows Components Wizard select the Internet Information Services IIS item and click the Details button 5 In the Internet Information Services IIS window verify whether the SMTP Service check box is selected If it is SMTP Service is installed If SMTP Service is installed select one of the following solutions Solution 1 Disable SMTP Service or Set It to Manual Startup This solution lets you start the recording server without having to stop the SMTP Service every time 1 From Windows Start menu select Control Panel 20 In the Control Panel double click Administrative Tools In the Administrative Tools window double click Services WN 4 Inthe Services window double click the Simple Mail Transfer Proto col SMTP item 5 Inthe Simple Mail Transfer Protocol SMTP Properties window cl
20. le click Add or Remove Programs 3 In the Add or Remove Programs window select Milestone XProtect Enterprise click the Change Remove button and then OK Solution 2 Set Milestone XProtect Enterprise Services to Manual Startup This solution lets you start the recording server without having to stop the Milestone XProtect Enterprise services every time 1 From Windows Start menu select Control Panel 2 In the Control Panel double click Administrative Tools 3 In the Administrative Tools window double click Services 4 Inthe Services window repeat steps a c in the following for these items Milestone ImagelmportService Milestone ImageServer Milestone LogCheckService Milestone Recording Server a Double click the item b In the lt item gt Properties window click Stop and then set Startup type to Manual c Click Close to close the window For more information about manual startup properties on XProtect En terprise services see the Administrator s Manual Changes to SQL Server Location Prevents Database Access This is an issue if using an MS SQL database as the Management Server 22 database If the location of the SQL Server is changed for example by changing the host name of the computer running the SQL Server access to the database will be lost Solution Run Management Server Database Installation Step Again See XProtect Corporate Management Server Installation on page 10 When running t
21. m configuration in any way although you may of course want to configure some of the new features in the new version Note Backward compatibility with recording servers from XProtect Corporate versions older than 3 0 is limited You can still access record ings on such older recording servers but in order for you to be able to change their configuration they must be of version 3 0 or later It is thus highly recommended that you upgrade all recording servers in your XProtect Corporate system 23 Prerequisites Have your Software License Code SLC ready The SLC will change when the software version number changes so you are likely to have received a new SLC when purchasing the new version Have your temporary license lic file ready The license file will change when your SLC changes so you are likely to have received a new license file when purchasing the new version When you install the Management Server the wizard will ask you to specify your SLC Software License Code as well as the location of your license lic file and the system will verify both before you will be able to continue If you do not have your SLC or license file contact your Milestone vendor Have your new Milestone XProtect Corporate version ready If you have not purchased the software on a CD DVD you can download it from www milestonesys com Note that although you can down load any version you will only be able to install a version for which you
22. mation Services includes a range of administrative features for managing web servers and web applications and is required in order to run an XProtect Corporate Management Server If installing on a server running Windows Server 2008 IIS is automati cally installed once you click the Internet Information Services step On Windows Server 2003 clicking the Internet Information Services step opens Windows built in Windows Components Wizard In the Components list select Application Server Click the Details but ton and select Internet Information Services IIS Click the Details button and verify that all IIS subcomponents are selected When ready click OK to return to the Windows Components Wizard In the Windows Components Wizard click Next and follow the wizard 11 Tip It is a good idea to have your Windows installation DVD ready it may be required during the process When IIS is installed you will be returned to the XProtect Corporate Management Server Installation window for the next step of the instal lation Step 2 XProtect Corporate Management Server Data base XProtect Corporate Management Server requires access to a relational database Note Before completing this step click the View Microsoft SQL Server 2005 Express End user License Agreement link to read the license agreement for the software This step opens the Database Setup Wizard which will guide you through the process of preparing a d
23. ng server by looking at the Recording Server icon in the recording server compu ter s notification area See Recording Server Service Administration on page 29 for more information Management Client Installation The XProtect Corporate Management Client is used for configuration and day to day management of the system The Management Client is typi cally installed on the system administrator s workstation or similar 1 On the computer on which you will install the XProtect Corporate Management Client shut down any Milestone software running If upgrading it is highly recommended that you remove any previous versions of XProtect Corporate Management Client before upgrading 2 With an Internet Explorer browser connect to the XProtect Corpo rate Management Server and install the Management Client from the web page See Installing Components from the Management Server s Built in Web Page on page 14 This will open the XProtect Corporate Management Client Setup wizard which will guide you through the installation 17 3 On the first step of the wizard click Next 4 Select required installation folder Then click Next Installation wil begin wait while the required components are installed 5 Upon installation you can begin using the Management Client right away If you want this select Start the application now on the wizard s last step When ready click Finish Tip For more info about logging in to the Management Clien
24. ommunication be tween failover servers e Port 9993 inbound and outbound Used for communication be tween recording servers and the Management Server e Port 11000 inbound and outbound Used by failover servers for polling i e regularly checking the state of recording servers e Port 12345 inbound and outbound Used for communication between XProtect Corporate and Matrix recipients e Any other port numbers you may have selected to use Examples If you have changed the IIS Default Web Site port from its default port number 80 to another port number or if you have integrated XProtect Enterprise servers into your XProtect Corporate solution in which case a port must be allocated for use by XProtect Enterprise s Image Server service Note The port numbers can be changed Different port numbers may therefore be used in your organization See Recording Server Service Administration on page 29 for information about changing the recording server related port numbers Tip Consult the administrator of your organization s firewall if in doubt about how to open ports for traffic Installation If upgrading from a previous version of XProtect Corporate make sure you read the upgrade information on page 23 Your XProtect Corporate installation process begins with the installation of the XProtect Corporate Management Server software The Management Server is the center of your XProtect Corporate installation it is typically ins
25. ot work for you try searching www microsoft com nu nu for time server time service synchronize servers or similar Because configuration communication is facilitated by the Service Chan nel it is advantageous that Smart Clients are also time synchronized with the Management Server and the computer running the Service Channel service A time difference of five minutes between Smart Client and servers is tolerated If a Smart Client is not time synchronized with the Management Server and the computer running the Service Channel service the Smart Client is not updated with information about configuration changes made by other users in the Smart Client s Setup tab This means that users risk overwriting each others configuration changes 28 Basic Administration of Services Management Server Service Administration When the XProtect Corporate Management Server software is installed you are able to check the state of the Management Server by looking at the Management Server icon in the notification area of the computer running the Management Server Right clicking the notification area icon also lets you start and stop the Management Server service view status messages etc Management Server Service State Icons The following notification area icons represent the states of the Manage ment Server service a Management Server service is running To stop a running Management Server service right click the i
26. perience that a recording server is ahead of the Management server s time When a recording server is ahead of the Management server s time it may result in a client s token expiring on the recording server earlier than intended by the Management Server Under unfortunate circum stances you might even experience that a recording server claims that a client s token has already expired when it receives it effectively preventing the client from viewing recordings from the recording server How to synchronize time on your organization s servers depends on your network configuration internet access use of domain controllers etc Often servers on a domain are already time synchronized against the domain controller If so you should be fine as long as all required servers belong to the domain in question If your servers are not already time synchronized it will be necessary to synchronize the servers time against a time server preferably the same time server These articles from Microsoft describe what to do in different situations e How to configure an authoritative time server in Windows Server 2003 available at http support microsoft com kb 816042 en us 27 e How to synchronize the time with the Windows Time service in Windows XP available at http support microsoft com kb 307897 en us e Registry entries for the W32Time service available at http support microsoft com kb 223184 en us If the above links do n
27. r SLC and license file are valid The Management Server stores your XProtect Corporate system s configuration in a database The system configuration database can be stored in two different ways 1 In a SQL Server Express Edition database on the Management Server itself or 2 in a database on an existing SQL 2005 Server on your network If using 2 Adminis trator rights on the SQL Server are required whenever you need to create move or upgrade the Management Server s system configu ration database on the SQL Server Once you are done creating moving or updating being database owner of the Management Server s system configuration database on the SQL Server will suf fice Upgrading the Management Server The Management Server has several components In the following we will walk through the process of removing the old components except the Database Server and installing the new ones 1 24 On the Management Server stop the Management Server service by right clicking the Management Server icon in the computer s notification area also known as the system tray then selecting Stop Management Server Service Open Windows Add or Remove Programs dialog Start gt Control Panel gt Add or Remove Programs In the Add or Remove Programs dialog select the XProtect Corporate Management Server entry and click the Change Remove button A wizard window will open Follow the wizard s steps and click Finish when ready Simil
28. r and select Authorize Recording Server Logging In to the Management Client To log in to the Management Client do the following 1 5 In Windows Start menu select All Programs gt Milestone gt XProtect Corporate gt Management Client Alternatively double click the Milestone XProtect Corporate Man agement Client desktop icon This will make the login window appear The login window s Server type field will in many cases appear dimmed and pre filled with the required information If not select XProtect Corporate In the Server address field type the IP address or host name of the computer running the Management Server Tip If you have logged in before you can simply select previously used server IP addresses or host names from the list By default you will log in to the Management Server with your ac tive Windows account This means that if you are currently logged in as for example JohnSmith you will by default log in to the Man agement Server as JohnSmith as well e Ifyou wish to log in to the Management Server with your active Windows account this is the default login option select Win dows Authentication current user in the Authentication field e If you wish to log in to the Management Server with a differ ent Windows account select Windows Authentication in the Authentication field then type the required user name and password in the User name and Password fields respectively Tip If
29. r the XProtect Corporate server service to run on another server in the cluster only takes a very short time up to 30 seconds See the Administrator s Manual for more information about prerequisites and installation guidelines for installing multiple management servers 15 Recording Server Installation The XProtect Corporate Recording Server is used for recording video feeds and for communicating with cameras and other devices The Re cording Server is typically installed on one or more separate computers not on the XProtect Corporate Management Server itself 1 16 On the computer on which you will install the Recording Server shut down any Milestone software running If upgrading it is highly recommended that you remove any previ ous versions of Recording Server before upgrading With an Internet Explorer browser connect to the XProtect Corporate Management Server and install the recording server from the web page See Installing Components from the Management Server s Built in Web Page on page 14 This will open the XProtect Corporate Recording Server Setup wizard which will guide you through the installation On the first step of the wizard click Next Select installation method Typical or Custom The Typical option installs the recording server with default settings and is recommended for most users Specify recording server setup parameters Name A name for the recording server If required yo
30. rver 2003 32 bit or 64 bit Windows Vista Business 32 bit or 64 bit Windows Server 2008 32 bit or 64 bit Windows Vista Enterprise 32 bit or 64 bit and Windows Vista Ultimate 32 bit or 64 bit Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Professional 32 bit or 64 bit Running as a 32 bit service application Software Microsoft NET 3 5 Framework Service Pack 1 and DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads Computer Accessing Remote Client CPU Intel Pentium minimum 2 4 GHz RAM Minimum 256 MB 512 MB recommended for larger views 1 GB recommended on Microsoft Windows Vista Network Ethernet 100 megabit or higher recommended Graphics Adapter AGP or PCI Express minimum 1024x768 1280x1024 recommended 16 bit colors Hard Disk Space Minimum 10 MB free Operating System Microsoft Windows XP Professional 32 bit or 64 bit and Windows Server 2003 32 bit or 64 bit Windows Vista Business 32 bit or 64 bit Windows Vista Enterprise 32 bit or 64 bit and Windows Vista Ultimate 32 bit or 64 bit Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Professional 32 bit or 64 bit Running as a 32 bit service application Software DirectX 9 0 or newer and Windows Help WinHIp32 e
31. rvice on another server Please see the Administrator s Manual for information about Custom installation Tip When the XProtect Corporate Management Server software is installed you are able to check the state of the Management Server by looking at the XProtect Corporate Management Server icon in the Man agement Server computer s notification area See Management Server Service Administration on page 29 for more information Tip The notification area is occasionally also known as the system tray it is located at the far right of the Management Server computer s Win dows taskbar What s next Upon installation of the XProtect Corporate Management Server software a web page automatically opens in a browser The web page gives you the option of installing components required by the Management Server Even though the web page opens automatically on the Management Server computer you will in most cases want to install the key components on other computers than the Management Server itself This is no problem since installation takes place through the web page which can easily be accessed from other computers Installing Components from the Management Server s Built in Web Page 1 With an Internet Explorer browser connect to the XProtect Corpo rate Management Server at the following address 14 http Management Server IP address or host name installation admin where Management Server address is the IP address or host name
32. s sional 32 bit or 64 bit Running as a 32 bit service application Software Microsoft NET 3 5 framework and Internet Information Server IIS 5 1 or newer Computer Running Service Channel CPU Intel Xeon minimum 2 0 GHz Dual Core recommended RAM Minimum 1 GB 2 GB or more recommended 4 Network Ethernet 1 Gbit recommended Graphics Adapter Onboard GFX AGP or PCI Express minimum 1024 x 768 16 bit colors Hard Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster Hard Disk Space Minimum 10 GB free depends on number of servers cameras rules and logging settings Operating System Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Server 2003 32 or 64 bit Limited by Windows operating system to ten concurrent incomplete outbound TCP connection attempts Software Microsoft NET 3 5 Framework Service Pack 1 and Internet Information Services IIS 5 1 or newer If installing on Windows Server 2008 a standard IIS installation must furthermore be customized 1 In Windows Start menu select Control Panel then select Programs and Features 2 Inthe Programs and Features window click Turn Windows features on or off This opens the Windows Features window 3 Inthe Windows Features window expand Internet Information Services 4 Expand and select Web Management Tools then expand and select IIS 6 Management Compatibility then select IIS Metabase and IIS 6 configuration compatibility
33. s configuration in a rela tional database either on the Management Server computer itself or on an SQL Server on the network Also handles user authenti cation user rights etc Where Runs as a service and is typically installed on a dedi cated server XProtect Service Channel What Used for automatic and transparent configuration commu nication between servers and clients Where Runs as a service and is typically installed on the XPro tect Corporate Management Server itself XProtect Map Server What Stores image files and map setups and makes available status information about the surveillance system Where Runs as a service and is typically installed on a separate server rather than on the XProtect Corporate Management Server itself XProtect Corporate Recording Server What Used for recording video and for communicating with cameras and other devices In large installations more than one XProtect Corporate Recording Server is often used on the surveil lance system Failover servers can easily be set up to take over in case a recording server becomes temporarily unavailable Where Runs as a service and is typically installed on separate servers rather than on the XProtect Corporate Management Server itself e XProtect Corporate Management Client What Feature rich administration client for configuration and day to day management of the system Where Typically installed on the surveill
34. se make sure you select Use existing database When you have prepared the database you will be returned to the XProtect Corporate Management Server Installation window for the last step in the XProtect Corporate Management Server installation Step 3 XProtect Corporate Management Server This step opens a wizard which will guide you through the process of installing the XProtect Corporate Management Server software itself Follow the wizard s steps by clicking the Next button Tip The wizard will ask you to specify your SLC Software License Code and the location of your temporary license lic file The system will verify both before you are able to continue Therefore have your SLC and license file ready On one of the wizard s steps you will be asked to select between two installation options e Typical or Custom If you select Typical installation the wizard will install all the Manage ment Server components at their default location and with other default settings A Typical installation is recommended for most users Note When installing the Map Server as part of the Management Server installation the Network Service account used by the Map Server must be added as a Windows user on the relevant recording server computers in your surveillance system in order to retrieve status information from these recording servers If you select Custom installation you get the option to select where to install each indiv
35. t see page 31 Multiple Recording Server Instances To facilitate better use of virtual memory on servers with 64 bit operat ing systems and large amounts of RAM you can install more than one instance of the Recording Server service on the same server During the recording server installation select the Custom installation option then on one of the installation wizard s steps you simply select the required number of instances By installing several instances of the Recording Server service on a single server you will be able to make better use of the server s virtual memory provided that the server runs a 64 bit operating system and that the server is rich on RAM Note however that other processes may also run on the server in prac tice leaving less RAM for Recording Server service instances The number of Recording Server service instances you will be able to run in practice may therefore be lower than the theoretical maximum A maximum of 99 recording server instances is allowed on a single server Using multiple recording server instances does not require additional licenses For more information about using multiple Recording Server service instances see the Administrator s Manual Failover Server Installation For more details about this feature and its installation please see the Administrator s Manual Access Clients Installation The XProtect Smart Client is a feature rich end user client used for access to live and r
36. talled on a dedicated server See Management Server Installation below for further information Once the XProtect Corporate Management Server is installed you are able to install key components required by the Management Server The Recording Server which is used for recording video feeds and for communicating with cameras and other devices The Record ing Server is typically installed on one or more separate computers rather than on the Management Server itself See Recording Server Installation on page 16 for further information The Management Client which is used for configuration and day to day management of the system The Management Client is typically installed on the system administrator s workstation or similar See Management Client Installation on page 17 for further information Finally you are able to install failover servers and client software for access to the XProtect Corporate System Note Read the License Terms on the Product License Sheet enclosed with the software DVD before installing any part of XProtect Corporate Management Server Installation To begin installation of the Management Server do the following 1 10 Shut down any Milestone software running If upgrading it is highly recommended that you remove any pre vious versions of the Management Server before upgrading Note however that you may not want to remove the Management Server database as it contains your XProtect Corporate con
37. te solution Computer Running Management Server CPU Intel Xeon minimum 2 0 GHz Dual Core recommended RAM Minimum 1 GB 2 GB or more recommended Network Ethernet 1 Gbit recommended Graphics Adapter PCI AGP or PCI Express minimum 1024x768 16 bit colors Hard Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster Hard Disk Space Minimum 100 GB free depends on number of servers cameras rules and logging settings Operating System Microsoft Windows Server 2008 32 bit or 64 bit or Windows Server 2003 32 bit or 64 bit Limited by Windows operating system to ten concurrent incomplete outbound TCP connection attempts Software Microsoft NET 3 5 Framework Service Pack 1 and Internet Information Services IIS 5 1 or newer Computer Running Map Server CPU Core 2 Quad Core recommended RAM Minimum 2 GB 4 GB or more recommended Network Ethernet 1 Gbit recommended Graphics Adapter Onboard GFX AGP or PCI Express minimum 1024 x 768 16 bit colors Hard Disk Space Minimum 1 GB free Operating System Microsoft Windows XP Professional 32 bit or 64 bit Windows Server 2003 32 bit or 64 bit Windows Server 2008 32 bit or 64 bit Windows Vista Business 32 bit or 64 bit Windows Vista Enterprise 32 bit or 64 bit or Windows Vista Ultimate 32 bit or 64 bit Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Profe
38. u can later change the name through the Management Client Milestone XProtect Corporate Management Server The IP ad dress example 123 123 123 123 or host name example ourserv er of the Management Server to which the recording server should be connected If required you can later change the Management Server IP address host name as part of the basic administration on the Recording Server service MediaDB The path to the recording server s media database The media database is the recording server s default storage area i e the default location in which recordings from connected cameras are stored in individual camera databases If required you can later change the path and or add paths to more storage area locations from the XProtect Corporate Management Client Click Next The Custom option lets you select where to install the recording server components and is recommended for advanced users See the Administrator s Manual for information about Custom installa tion 5 Click Install 6 On the last step of the wizard click Finish The XProtect Corporate Recording Server is now installed The recording server has no user interface as such it is accessed and managed through the XProtect Corporate Management Client If required repeat the process on other computers to be used as recording servers Tip When the XProtect Corporate Recording Server software is installed you are able to check the state of the recordi
39. versions and install the new one 1 26 On the required computers open Windows Add or Remove Pro grams dialog Start gt Control Panel gt Add or Remove Programs In the Add or Remove Programs dialog select the Smart Client entry and click the Remove button A wizard window will open Follow the wizard s steps and click Finish when ready Now open a browser and connect to the Management Server s web page 4 From the web page install the new version of the Smart Client Servers Must Be Time Synchronized Part of the security surrounding the use of remote access clients with XProtect Corporate is based on so called tokens When a client logs in to the surveillance system the client receives a token from the Management Server The token contains important security related time information The Management Server also sends a similar token to the required recording server s This is partly due to the fact that recording servers may be located all around the world each recording server thus uses the token to validate the client s token against the local time in the recording server s own time zone The validity of a token expires after a while It is therefore important that time on your Management Server and all of your organization s recording servers is synchronized minute and second wise hours may of course be different in different locations around the world If time on the servers is not synchronized you may ex
40. vice right click the icon and select Stop Recording Server Service Recording Server service is stopped To start the Recording Server service right click the icon and select Start Recording Server Service Recording Server service is starting Appears when the Record ing Server service is in the process of starting Under normal circumstances the icon will after a short while change to Record ing server is running Recording Server service is stopping Appears when the Record ing Server service is in the process of stopping Under normal circumstances the icon will after a short while change to Record ing server is stopped Indeterminate state Appears when the Recording Server service is initially loaded and until the first state information is received upon which the icon will under normal circumstances change to the Recording server is starting icon and subsequently to the Recording server is running icon Recording Server service is running offline Typically appears when the Recording Server service is running but the Manage ment Server service is not Recording Server must be authorized by administrator Ap pears when the Recording Server service is loaded for the first time Administrators authorize the recording server through the Management Client In the Management Client s navigation pane expand the Servers list select the Recording Server node then in the overview pane right click the required recording serve
41. xe which you can download from http www microsoft com downloads Computer Running Matrix Monitor CPU Intel Pentium 4 minimum 2 4 GHz RAM Minimum 512 MB 1 GB recommended on Microsoft Windows Vista Network Ethernet 100 megabit or higher recommended Graphics Adapter AGP or PCI Express minimum 1024x768 16 bit colors Hard Disk Space Minimum 50 MB free Operating System Microsoft Windows XP Professional 32 bit or 64 bit 7 and Windows Server 2003 32 bit or 64 bit Windows Vista Business 32 bit or 64 bit Windows Vista Enterprise 32 bit or 64 bit and Windows Vista Ultimate 32 bit or 64 bit Running as a 32 bit service application Software DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads Active Directory Optional XProtect Corporate users are normally added from Active Directory although users can also be added without Active Directory Active Directory is a distributed directory service included with several Windows Server operating systems it identifies resources on a network in order for users or applications to access them If you wish to add users through the Active Directory service you must have a server with Active Directory installed and acting as domain con troller available on your network Important Port Numbers XProtect Corporate uses particular ports when communicating with other computers cameras etc
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