User Manual
Contents
1. 38 TRS e CU OMe ACN PNE UTD 38 Firmwares UP Gate gastan natu destes Made a alta desta lea da aia acada Da aia rela asa aca EEE aa de pa A A S 39 Dery oO E E E EE 40 LO us ub O e NT 4 Programmable Key Configuration esse eee eee 4 j OOO e AOS 42 so vsu m TPTE 42 Inter collo AS MEM DE NIENTE EDAD DS MNEMIEI ene 42 WIESEN TE 43 AIO T 43 HK EU TEE 43 ig O 44 Bp UO 44 Isi M t Y M 44 e duro qi c P 45 TER rd RN um 45 Group PASC MAIO o cuan DURER Unas dE EE SUR aO NL DNO GUIA DR DN LU RR DOR RR UMEN Red 45 Uh M T 46 Kee TTT 46 ION RT T mE 46 lenior I MENT alda ida 47 b o T Q 47 INDIEN 48 Trouble Shooting sssssssssssssssssssssssssssssssssssssssssssasssss asas assssssssssssssss e dU Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package e Enterprise IP Phone x ea 602. MM 24 MOA INO E 24 BOCE H m M 25 Using the Basic Call Functions ee eeee eere ee eee 20 Malae T NN m 26 CED Ve c 26 STR Ten cea 26 Answering a Calllll NER TIT 26 Answering an INCOMING call eee 26 Denying a INCOM S T 27 S T 27 TIR Sre x TT 27 IRE Te VS A Mc tuna ddeaddn 28 AUi 28 Gv M A A 28 CUR AUN ER 28 GI BEBE S TENENTE 20 SR RB SII NN m 20 hus SSO T ad 30 ONC STAG mm 30 A 31 Using the Advanced Phone Functions 44 7 JJ Account SC TTT 33 jus 34 STS Told n EIU 34 lg GU PON OE ILI ENNIO NONO 34 DAP E DM IC M 35 j ujh ea 36 Monen nce E X PNE T UT 31 Administrator NODC enia osusuva tbe ta Ra eR bn UP nai EEEa NE EREEREER E UA DERE RAN o Rods e dn 37 Administrator User Password 37 FRG DOO YO
3. Tables of Contents e orici T E le e SIDA E TP he Saeed NATA Assemblino the PO T 3 Configuration and Registration sese eee eee eee 4 Conmieurme via Web T 4 Contfipurine via KEY DAG ocusrmesscecinuarasssnansantersduaedsesioawssasbaueniaaheeedaarbaeasnuaitamtenabusabsaadencebnnedids 6 SV CLIC c e keypad TTG Tm 7 LED Fo e Te O PEN Tn 8 Foro Ta NIELSEN 9 Ee TA m S 9 Customizing Your PHONEC ccssccccsssccccssssccssssscccssscccssssccsssseee LD General SEG S 52co229 d0502220209210260 910551 0as1dUVe iinne e eoira iiini ikna aaea ieaiai 12 PPO LISE A EA E EEES EREA EA AS A REA 12 E E EAEE E 12 Time MB 13 4 Ra E E E m EE Uu m 14 A SS HT 15 POMS PN E E E NE N A NE E E E E E E E E E EA A E E 15 Pao TONO TTT 15 Codec SE TTT 16 Contact Mmi CE naea m UE 17 Git Add Delete Contac Esnes ne a R E T ETA 17 Import Export Contact Stes sese eee 18 Remote phone Do0 Karsrsssrsesreroors ospeari an ia prie IS DIUI aian Tea aiai 19 O NIE NU E E E E E E E E EE 20 FCS E E E ENEA MTS 20 HOCETE ceea E E E E E EE 21 Anonymous call PP 21 AERECO E AE EAE s 22 ADANIN TTT 22 Missed call TOS NERO RON 23 Logo IUIS ones alo E MOT 23 IPIE EY RU UU m u
4. Yealink E COSY VO Hm Enterprise IP Phone SIP T22P H y Yealink User Manual About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C C Fe Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately
5. Enterprise I P Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset Ta icon will be shown in the idle screen 2 Press the Speaker button icon will be shown in the idle screen 3 Pressthe Headset button if the headset is connected to the Headset Port in advance The icon 1 will be shown in the idle screen You can also dial the number first and then choose the method you will use to speak to the other party Call Methods You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Press the Adrr softkey use the navigation button to highlight your choice or 3 Press History softkey use the navigation button to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the RD button to call the last number called 5 Press the programmable keys which are set as speed dial button Then press the Send button or Send softkey to make the call out if necessary Connecting 90001 O Cane Answering a call Answering an incoming call 1 If you are not on another phone lift the handset using or press the Speaker button Answer softkey to answer using the speakerphone or press the headset button to answer using the headset 2 If you a
6. the in the Inbox Sentbox Outbox Draftbox No Message 3 Press Read softkey to open and read the specific message To reply the SMS via Phone interface 1 After retrieving the specific message press Reply softkey use the Ab3 softkey to change the Input Method Back Ab3 Del Send 2 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order 3 Press Send softkey you are required to choose an account which is used to send out the message and the number you want to send to 4 Press Send softkey to send out the message or Back softkey to return to the previous menu To edit a new message via the Phone interface 1 Press MESSAGE button scroll to Text Message press Enter softkey 2 Scroll to New Message press Enter softkey 3 Edit the new message use the Ab3 softkey to change the Input Method 23 s Enterprise IP Phone Using the Basic Call Functions 4 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order 5 Press Send softkey to send out the message or Back softkey to return to the previous menu To delete the message via the Phone interface 1 After retrieving the specific message press Delete softkey 2 You are pr
7. 200 3 Press Confirm button to save the changes Cancel to cancel the changes Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as O it means silence Voice To edit the Voice filed via Web interface 1 Choose Phone Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER Type Delay It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly To choose the type of JITTER BUFFER daptive or Fixed To set the Min Delay Max Delay and Normal Delay paremeter Ao Enterprise P Phone Trouble Shooting Status Account Network Phone Contacts Upgrade Preference Features DSSKey Voice Ring Tones DialPlan SMS Echo Cancellation EZ NOTE VAD Echo canceller Enabled v Voice Activity Detection VAD Disabled v MS Embed v Comfort Nose Generation JITTER BUFFER Type 7 Adaptw
8. 4 Press the navigation keys to choose and set the redial times Auto Redial Setting 3 Redial Times Back 123 Del Save 5 Press the Save softkey to save the changes To set auto redial via the Web interface 1 Choose Phone Features Auto Redial 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty using their hands or fingers Or es Enterprise IP Phone Customizing Your Phone who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu Settings Advanced Setting gt Accounts gt Line X use the navigation keys to choose Auto Answer option ine 1 12 Auto Answer Disabled lt gt Back __ Switch Save 2 Press the Switch softkey to enable or disable the auto answer function The default is Disabled 3 Press the Save softkey to save the changes To set Auto Answer via Web interface 1 Choose Account gt Basic gt AutoAnswer 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record This function can only be set via the Web interface 1 Cho
9. Address Mac Address Gateway DNS WAN and LAN e Phone status Phone Name Hardware version Firmware version Product ID etc e Accounts the 3 SIP accounts status e Firmware version To check the Phone Status via Phone interface 1 Press OK button directly or Menu softkey choose the Status option 2 Use the navigation keys to scroll through the list and check the specific one 1 IP 192 168 3 16 2 MAC 00 15 65 11 3 Firmware 7 4 16 1 Bak 1 EE ERN To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the language for the phone user interface and the web user interface independently from each other Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs To change the language via Phone interface 1 Press Menu Setting
10. OffteNum MobleNum Ger Mun tne Fg NOTE 1 123 456 45 Auto IS 2 voa 281 281 456 Auto Ir Add Contact Blacklist 3 I Put in the informations C about cantact User 4 E shouldn t leave contact 5 Fi name blank s G 7 Ir Delete d Contact Blacklist 8 ES Select the contact you 9 I want to delete in the 10 F grid and then press the ms KB ge button Delete to Move To Peck _Move To Contact _ Move to Black ist Contact Blacklist tania E Sl rarr Choose one ist you Index Name Offke Num MobleNum Other Num Line B want to move in the 1 Ir grid and press the E button move to 2 un Contact Blakist to move 3 rj Kt 9 R 5 Ir Import 6 Te Browse the file in XML format 7 Ir 8 9 LJ Click Export button and 10 I create a file with he Pa t N T p ik a Page 1 E DS pei iuc Contact Blacktist C Name Om mg Please select the contacts ist file F 7 Sele cont 2 Mobile Num m es Other Num i Line Auto Browse Add Search Import Export 2 Browse the specific contact list file in XML format and then choose Import button The imported contact lists will be shown in the Contact List 3 Choose the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Remote phone book The IP phone has address book itself But in the enterprise application often there will release a common address book F
11. Power on SRO UN ou Click here to Click here to Autoprovision Now Autoprovision Autoprovision Now Click this button to auto provision immediately Export Import Config O Browse Export Import esee d configuraion to Import Export backup the settings and could import all the settings after reset rt System L Local bd Expo og System Log e There have two methods Export to restore the syslog syslog or local device Confirm Cancel Note You can ask your system administrator for the decrypt password System Log Export If there is any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log Choose Upgrade gt Advanced select Export System Log choose Export button to export the file to your local computer Programmable Key Configuration The phone has 3 account buttons which are able to set up to 16 functions per key The following list shows the functions you can set on the programmable keys and provides a description for each function The default configuration for each key is N A which means the key hasn t been set for any functions e N A e Line e Speed Dial e Intercom 41 Enterprise IP Phone Using the Advanced Phone Functions e Conference e Forward e Transfer e Hold e DND e Redial e Call Return e Group Pickup e Call Park e Group Listening e SMS e Voicemail e Custom Note Qui
12. key To assign the key as Voicemail 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Voicemail from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to set as the voice mail box 3 Press Confirm button to save the changes Custom You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as Custom 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Custom from the list 2 In the Extension filed enter the specific number 3 Press Confirm button to save the changes 46 Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones e Dial e Ring Back e Busy e Congestion e Call Waiting e Dial Recall e Record e Info e Stutter e Message e Auto Answer To edit the tone filed via Web interface 1 Choose Phone Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400
13. list 2 In the Line field select a line for which to apply this key the default one is Auto which means it will match the account automatically And enter the extension number you want to intercom 3 Press Confirm button to save the changes Note Your VoIP PBX must support this feature And make sure the intercom extension enables the Auto answer function Conference You are allowed to configure the programmable key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the conference To assign the key as Conference 1 Choose Phone gt DSS Key Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field click the pull down menu and choose Conference 2 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open
14. procedure can be only conducted in Administrator Mode If the updating is failed you can re plug the power adaptor and press the Speaker key for 3 seconds the IP phone will enter the account configuration interface Users can reconfigure the IP phone account information here and then press the OK button to save the changes Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key for y000000000000 cfg should be 16 bit and Per phone AES Key for mac cfg should be 16 bit option then click the Confirm button to decryption the files and upgrade to the new version Shown as below 40 Enterprise IP Phone Using the Advanced Phone Functions DEMEURE Status Account Contacts Basic Advanced Custom Option 128 254 EZ NOTE Custom Option Type String Custom Option URL The phone will first use the custom option if A t present or use Option ze fdg l 66 43 if the custom Password option is not present If the DHCP server sends Specified AES Key DFGDFG amp 45 nothing then the boot server address from URL Per phone AES Key L which provided by ISP PNP config Disabled v AES Key Check New Config
15. system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade Basic Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating To update the firmware automatically via Web interface 1 Choose Upgrade Advanced configure the relating settings Protocol TFTP Server Address Port Check New Firmware Period ASE Key 2 Choose Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 39 Enterprise IP Phone Using the Advanced Phone Functions 3 You can also update the firmware immediately by pressing Auto provision button The parameters of the Auto provision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Scheduling Disable and both Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The
16. 2 e Phone Stand e Power Adapter Enterprise IP Phone Getting Started Handset amp Handset Core USE SRL 2 E k el Sm gt TS MNS Ethernet Cable Quick Installation Guide amp Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Enterprise IP Phone Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset and Headset e Connect Network and Power 1 Attach the Stand as shown below Stand attached 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Enterprise IP Phone Getting Started FO d w FA 9 IR ES DC5V n PC e e Note 1 Ifinline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone ca
17. 5e Back Enable Save _ 4 Setthe VLAN Status and input the VID Number Priority 5 Press Save softkey to save the settings or Back softkey to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode and then click the Confirm button to save the changes 36 Enterprise P Phone Using the Advanced Phone Functions Status Account Contacts Upgrade Internet Port WAN PC Port Advanced VLAN ae WAN Port Active Disabled Y VLAN is a group of hosts with a common set of VID 0 0 4094 requirements that communicate as if they USRPRIORITY 0 Y were attached to the Broadcast domain PC Port Active Disabled v regardless of their physical location VID 0 0 4094 USRPRIORITY 0 QoS When the network capacity is insufficient Voice QoS QoS could provide Voice QoS 40 0 63 ial bch SIP QoS 40 0 63 Loca
18. Down button to highlight the call press the Resume softkey or Hold button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call To enable disable Call Waiting via Phone interface 28 Enterprise I P Phone Using the Basic Call Functions 1 Press Menu Features Call Waiting Enter softkeys 2 Usethe navigation keys or Disable Enable softkey to active inactive call waiting Call Waiting 1 Call Waiting Enable Bak Disable Save 3 Press Save softkeys to save the changes or Back softkey to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Function gt Call Waiting to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred directly to a third party such as another extension mobile phone number etc There are two ways to transfer the call Blind Transfer and Attended Transfer To Blind Transfer via Phone interface 1 Press Tran Button or Tran softkey during the active conversation the call will be on hold there will be a dial tone Dial the second telephone number Transfer to Transfer to 281 TT T Gang 2 Hang up to complete the transfer 3 You
19. User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Field DBDescipio Register Status It shows the register status of the phone Line Active You can choose on off to enable disable the account respectively When you have finished the Network and Account Setting configuration the Register Status Icons will show in the idle screen us Registering Registered successfully Register failed Enterprise IP Phone Getting Started Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press Menu Settings Advanced Setting Network gt WAN Port PC Port VLAN to enter the internet relating configuration page Account Settings Press Menu gt Settings gt Advanced Setting Accounts Enter to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterpr
20. al 1 Line ID Line 1 gt Back __ Switch l Save 2 By the Switch softkey you can choose the Line ID 3 Press the navigation keys to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display of their calling identification information blocked Anonymous Cal 2 Anonymous Call Back __ Switch Save 4 Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calling name od Enterprise IP Phone Customizing Your Phone Anonymous Cal 3 Anonymous Rejection Disable 4 Back __ Switch Save 5 Press the Save softkey to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu gt Features gt Auto Redial Setting gt Enter to enter the configuration page Auto Redial Setting 1 Auto Redial Disable lt gt Back lech Save 2 Bythe Switch softkey you can choose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval It is measured by seconds Auto Redial Setting 2 Redial Interval Back 123 Del Save
21. atures Enter Call Forward Enter 2 There are 5 options Always Forward Busy Forward No Answer Forward Busy No Answer Forward Cancel Forward 3 If you choose one of them except Cancel Forward enter the phone number you want to forward your calls to Press Save to save the changes ov Enterprise I P Phone Using the Basic Call Functions To configure Call Forward via Web interface Choose Phone Features Call Forward to do the relating changes Please refer the above configuration information During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you can not be heard by the other party You can still hear all other parties while mute is enabled To mute unmute the conversation Press Mute button during the conversation icon will shown in the LCD Press it again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press the Hold button or Hold softkey to put your active call on hold 2 Ifthere is only one call on hold press the Resume softkey or Hold button to retrieve the call Talking 910001 O HOLD 3 Ifthere are more than one call on hold press the line button press the Up
22. authentication EP User account information gt gt G729 It provided by VoIP service a G722 provider E u NAT Traversal Defines the STUN server will be active or not Proxy Require A Special parameter just for Nortel server If you login to Nortel server the Advanced gt gt value should be com nortelnetworks firewall Codecs Confirm Cancel Choose the codecs you IS DEUS want to use Advanced The Advanced parameters v 2 Usethe navigation keys to highlight the desired one in the Enabled Disable Codecs list and press the gt gt to move to the other list 3 Choose Confirm to save the change Note Codec Selection can be only set via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial and search for a contact in this directory To add a contact via Phone interface 1 Press Addr Contact List Enter 2 Press Add softkey enter Name Office Mobile number of the contact from the keypad Use the 123 soft key to select between numeric and upper lower case alphanumeric modes AT Enterprise IP Phone Customizing Your Phone Auto LIEN O T Save 3 Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account 4 Press Save softkey to add the contact or Cancel softkey to cancel the change T
23. ck access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information Line You can set these keys as line keys to active up to the three user accounts To assign the key as Line Choose Phone gt DSS Key Line Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access your most dialed numbers To assign the key as Speed Dial 1 Choose Phone DSS Key Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Speed Dial from the list 2 In the Line field select a line for which to apply this key in the Number filed enter the extension number you want to perform Speed Dial 3 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary To assign the key as Intercom 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the 42 Enterprise IP Phone Using the Advanced Phone Functions assignment there is a pull down menu in the Type field choose Intercom from the
24. d both acoustically and visually as described below e The idle screen will indicate the new voice messages coming e he MESSAGE button will be lighted 19 34 25 Dec 30 Tues To configure the Voicemail code via Phone interface 1 Press MESSAGE button scroll to Voice Mail press Enter softkey 2 Usethe navigation keys to highlight the one you want to set enter the code which the phone uses to connect to your system Press 123 softkey to choose the proper input method 1 Line1 Number 3 Press Save to save the change press Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes 30 Enterprise I P Phone Using the Basic Call Functions To retrieve the new voicemail via the Phone interface 1 Press the Voicemail softkey directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press MESSAGE button scroll to Text Message press Enter softkey 2 Use the navigation softkey to highlight the options You can read the message in
25. e Fixed JITTER BUFFER It is a shared data area Min Delay o where voice packets can be collected stored Max Delay 300 and sent to the voice processor in evenly Normal Delay 120 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring Status Account Network Upgrade Security Preference Features DSSKey Voice Ring Tones pal pian SMS 1 Internal Ringer Text e E NOTE Internal Ringer File Ringl wav 2 Internal Ringer Text X Internal Ringer File Ringway 3 Internal Ringer Text J Internal Ringer File Ringway 4 Internal Ringer Text A Internal Ringer File Ringway 5 Internal Ringer Text e n Internal Ringer File Ring1 wav E 6 Internal Ringer Text Internal Ringer File Ringi wav E 7 Internal Ringer Text O O Internal Ringer File Ringi wav v 8 Internal Ringer Text VIA Internal Ringer File Ringl wav v 7 Internal Ringer Text pe Internal Ringer File Ringi wav v 10 Internal Ringer Text e Internal Ringer File Ringl wav v Confirm Cancel 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes 48 Enterprise IP Phone Troub
26. er Back Enter 3 If you choose Bridge it will return to the previous menu 4 If you choose Router you will be prompted to enter the IP Address Subnet Mask DHCP Server Disable Enable 5 Press Save softkey to save the changes or Cancel softkey to return to the previous menu To configure PC Port settings via Web interface Choose Network gt PC Port to do the relating configuration you can set the starting and end IP address only via Web interface You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 Press Menu gt Settings gt Advanced Setting 2 Enter the password required scroll to Network option press Enter softkey select VLAN press Enter softkey 35 Enterprise IP Phone Using the Advanced Phone Functions 1 WAN Port 3 Choose WAN Port press Enter softkey WAN Port Option 1 VLAN Status npe
27. ftkey 4 You are prompted to enter the old and new password Press Ab3 softkey to change the input method Change Passowrd 1 Old PWD Back Ab3 Del Save 5 Press OK softkey to confirm the change press Cancel softkey to return to previous menu To change the administrator password via Web interface Choose Security enter the old new password and Confirm Password choose Confirm button to save the changes or Cancel button to cancel the changes Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade Basic 2 Click Reboot button Note You can only reboot from Web interface Please do not power off during reboot or it will case the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Pressthe softkeys Menu scroll to Settings press Enter softkey use the navigation keys to highlight Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to Factory press Enter softkey 4 You are prompted to confirm the change press OK softkey to reset to factory settings press Cancel
28. he idle screen will be changed Press Back softkey to return to the previous menu To set the time format via the Phone interface 1 Press Menu Settings Basic Setting Time amp Date Time Format Time Format 1 Hour Clock 24 Hour 4 Back __ ES Save 13 Enterprise IP Phone Customizing Your Phone 2 Usethe Switch softkey to choose a preferred time format 12 hour or 24 hour 3 Press the Save softkey to save the changes and return to the previous screen To change the Time and Date via the Web interface Choose Phone Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail Note By default the time zone is 8 China Philippines Malaysia Daylight Saving Time is disabled Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Keys The Menu softkeys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys can not be used until unlocked You can not access the MESSAGE HEADSET CONF HOLD MUTE TRAN RD Keys Talk Call Only All of the keys can not be used until unlocked You can only use the phone to answer the incoming ca
29. ight the one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume Handset Volume PEITTI s io Ba O To 3 Press OK softkey to save the changes or Back softkey to cancel the operation To adjust the volume when you are on an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Talking 90001 UM In i ni Hni Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Setting 2 Scroll to Ring Tone and press Enter softkey 3 Use the navigation keys to highlight the specific one 15 Enterprise IP Phone Customizing Your Phone 1 Ring 1 wav 2 Ring 2 wav 3 Ring 3 wav Back __ Sae 4 Press OK softkey to save the change or Back softkey to cancel To adjust the volume via Phone interface 1 Press Menu gt Settings gt Basic Settings gt Enter 2 Scroll to Phone Volume gt Ring Volume use the Volume Adjustment Bar or navigation keys to adjust the volume Ring Volume TEETER T Back Ok 3 Press OK softkey to save the change or Back softkey to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the Volume Adjustment Bar to a comfortable
30. ise I P Phone Overview Overview Keypad Instruction Context sensitive Softkeys Power Indication LED Account Buttons Message DTMF Keypad Navigation Keys Headset Forward Redial Hands free Volume Adjustment Bar You can check the following list which introduces the IP phone s keypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered Context sensitive Softkeys The screen will display labels for these keys to identify their context sensitive functions Account Buttons This buttons are used to active up to the three user accounts Dial Pad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions Enterprise IP Phone Overview Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type Adjust the volume of the handset headset speaker and ring tone Lar Allows for hands free communication during calls Place and receive calls through an optionally connected headset O Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail and SMS directly 2 F
31. l RTP Port Local RTP Port Define the port for voice transmission MaxRTPPort 11800 0 65535 MinRTPPort 11780 0 65535 WebServer Type HTTP A HTTP v Confirm Cancel Note For more details of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web interface along with user name e the advanced settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin 37 Enterprise P Phone Using the Advanced Phone Functions To change the administrator password via Phone interface 1 Pressthe softkeys Menu scroll to Settings press Enter softkey use the navigation keys to highlight Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Admin Password press Enter so
32. le Shooting Trouble Shooting can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Up Down navigation keys to enter the incoming call interface then press the Answer softkey to answer it How to refuse incoming calls during a call You can turn off the function of call waiting and then ou
33. level T281 19 24 25 III T T To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Tone highlight the specific one in the scroll down menu choose confirm button to update the change You can also delete the specific one by pressing Delete button Note The ring tone file of system can not be deleted To update the new Ring Tone via Web interface 1 Choose Browse button to choose the specific ring tone file 2 Choose Upload button to upload the file and then Confirm to save the change Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters can not be included in the file name The upload ringtone file can not exceed 100K totally Codec Selection The IP phone supports the following voice codecs 16 Enterprise IP Phone Customizing Your Phone G 722 G 711 G 723 1 G 726 G 729AB iLBC and GSM You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account Account X X means Account number Codecs Status Network Contacts Upgrade Security NOTE z Display Name Basic gt gt SIP service subscribers name which will be used for Caller ID display Register Name SIP service subscribers Disable codecs Enable codecs Authenticate ID used for
34. lls Answer Call Only You can only use the phone to answer the incoming calls But can not hung up the call by your party Or enter the menu pages to do some configurations To enable keypad lock via Phone interface 1 Press Menu Settings Advanced setting enter the password and then press Enter softkey 2 Choose Phone Lock and then press Enter softkey 3 Usethe navigation key to highlight the one you want to lock 1 Phone Lock Menu Key Back Switch Save 4 Press Save softkey to active the change or Back to return to the previous screen 5 The icon will be displayed on the top right corner of the idle screen To unlock the phone via Phone interface 1 Press Menu softkey you are prompted for the password 2 Enter the password then press Confirm softkey the phone is unlocked 3 The icon will be disappearing from the idle screen To enable keypad lock via Web interface 14 Enterprise IP Phone Customizing Your Phone Choose Phone Preference to do the relating changes Please refer to the instruction above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Audio Settings Volume You can adjust the volume of handset speaker headset To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Setting 2 Scroll to Phone Volume and press Enter softkey highl
35. n number you want to park 3 Press Confirm button to save the changes Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others near by can speak and listen using speakerphone You can get back to the previous mode by pressing the key again 45 Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Group Listening 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Group Listening from the list 2 Press Confirm button to save the changes SMS When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key To assign the key as SMS 1 Choose Phone gt DSS Key Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose SMS from the list 2 Press Confirm button to save the changes Voicemail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this
36. n also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below Internet Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 35 into the address bar of web browser The default login name and password are both admin Enterprise IP Phone Getting Started Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network Settings Choose Network Internet Port DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the
37. n users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dial Plan gt Dial Now Status Account Network Phone Contacts Upgrade Preference Features DSS Kev Voice Ring Tones DialPlan SMS Replace Rule gt gt EZ NOTE Dial now gt gt annon Identifies a specific digit do not use amp 1 p E digit digit 2 Identifies any digit dialed 3 P that is included in the 4 range 5 E digit digit digit m Specifies a range as a 6 f comma separated list 7 p ori ranz that only out support a this method 9 a x m Matches any single digit that is dialed Da nowRue Add Del Matches an arbitrary Area Code gt gt number of digits Block Out gt gt 2 Enter the desired x 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note x represents any numbers represents any letters Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone Dial Plan Block Out 2 Enter the phone number and choose Add button to save the changes or Choose the specific one in the list choose Delete button to delete the record 3 You can not dial out the number from your IP phone unless it is removed from the Forbidden List 25
38. ne number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Replace Rule Status Account Phone Contacts Upgrade Preference Features DSSKey Voice Ring Tones DialPlan SMS Replace Rule gt gt EZ NOTE Index Prefix Replace iait 0 9 Identifies a specific digit do not use I digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list Please notice that only brock out rule support this method 0 cu E UN Ly TTL Prefix Replace x Ss R Matches any single digit Add Del iiaii Matches an arbitrary Dial now gt gt number of digits Area Code gt gt Block Out gt gt 2 Enter the desired Prefix and Replace 3 Click Add button to save the changes 4 You can also delete a specific one from the dial plan list Note Please contact with your system administrator for the country area code if you want to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance for s Enterprise IP Phone Customizing Your Phone example xxx next time whe
39. nses back to a particular address and port The default is disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 Select the DTMF type You can only configure these settings via Web interface 1 Choose Account 2 Select the desired account 3 Choose Advanced to do the relating settings You can consult your system administrator for more information A Enterprise IP Phone Using the Advanced Phone Functions TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation Go to Account Advanced choose Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change Status Basic gt gt SIP service subscribers Register Status Registered Pads M used Line Active On C of Register Name Label A ces Authenticate ID u Display Name authentication Register Name HAM Name 456 User account information var xL provided by VoIP service Password be ooo provider SIP Server Port5060 NAT Traversal Enable Outbound Proxy Server Disabled oy ES TS Outbo
40. o edit delete a contact via Phone interface 1 Press Addr gt Contact List gt Enter 2 Use the navigation key to highlight the one you want to delete press Option softkey and scroll to Detail delete press OK softkey Contact List Detail Delete Move to Blacklist canc OO Ok 3 Make the desired changes press OK softkey or press Cancel softkey to return to the Directory To move a contact to the blacklist via Phone interface 1 Press Addr gt Contact List gt Enter 2 Use the navigation key to highlight the one you want to move press Option softkey scroll to move to Blacklist press OK softkey twice to confirm the change or press Cancel softkey to return to the Directory Contact List Move to Blacklist Cancel ee CN 3 Press Menu gt Address Book gt Black List to check and change the black list record Note If a contact is moved to the blacklist then the call from this contact can not get through To add delete edit the contact list amp black list via the Web interface Choose Contacts and then do the relating changes Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts gt Local phone book 18 Enterprise IP Phone Customizing Your Phone Account Network Upgrade Local phone book Remote phone book Contact Index Name
41. ompted to confirm the Delete press Yes softkey to delete the message press No softkey to return to previous menu To edit the message via Web interface 1 Choose Phone Message 2 Enter the account information target phone number message content 3 Press Send button to send out the message or Cancel button to cancel the operation Note You can not perform the messaging via Web interface except edit Message 2 285 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic Account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port Local RTP Port RPort SIP Session Timer Subscribe Period DIMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default is Enabled This parameter specifies how often the phone will send a packet to the SIP server Default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP port The default value is 5060 Defines the local RTP port that the phone will listen and transmit The default value is 11780 The parameter allows you configuring the proxy to send respo
42. one books at most Other Settings Key as Send WK Users can set a specific button or to active as the send button To set the send key via the IP phone interface 1 Press Menu Features Key as send Enter to enter the configuration page Key as Send 1 Key as send 4 Back Switch Save 2 Press the Switch softkey to choose a button that you want to use as the send key E or disable this option 3 Press the Save softkey to save the changes To set the send key via the Web interface 20 Enterprise P Phone Customizing Your Phone 1 Choose Phone Features Key as send 2 Highlight the specific one in the pull down menu click confirm button to save the change Hot Line To set the hot line number via the IP phone interface 1 Press Menu Features Hot Line gt Enter to enter the configuration page Hot Line 1 Hot Number 910001 Back 123 Del Save 2 Enter the hot line number and press the Save softkey to save the changes 3 When you pick up the handset or press the speaker button it will dial out the number automatically To set the Hot Line via the Web interface 1 Choose Phone Features 2 Input the hotline number then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press Menu gt Features gt Anonymous Call Enter to enter the configuration page Anonymous C
43. or the purpose of maintenance and updating the common address book is usually carried out on the server or IPPBX so that in order to maintain up to date public address book terminals need to have remote address book function When the users browse the remote address book the terminal will check and download the latest information released on the server in time and display on the terminal for the users To set the Remote phone book via Web interface 9 Enterprise IP Phone Customizing Your Phone 1 Choose Contacts gt Remote phone book Status Account Network Phone Upgrade Security Local phone book Remote phone book u 53 NOTE c Remote Phonebook 1 http www yealink dir Yealink This feature allows you 2 http www google dir Google to download contact list ee a from the server Input 3 http www snomy dir Snom the phonebook URL and 4 rename the phonebook 5 f Confirm Cancel 2 Input the Phone book URL and the phone book name then click the Confirm button to save the changes 3 After the setting go to the Address Book via phone interface you will see the remote address book you have just added 3 Yealink 4 Choose a specific one and press the Enter softkey it will go to the corresponding URL address to download the contact information for you Note This IP phone can support 5 remote ph
44. orward the current call to third party Dials most recently dialed number LED Instruction Table 1 Account Button LEDs LED Status Description Steady green The account is active Blinking green There is an incoming call to the account off The phone is in idle status whatever registered unregistered Table 2 Power Indication LED LED Status Description Steady green Power on off Power off Enterprise IP Phone Overview Icon instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon o xj xj el 0 NB NH 96 SSR 8 A lt L A Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method letters in lower case Input Method letters in upper case Call mute Call hold Voicemail SMS Call forward DND Do not Disturb Auto answer In handset mode In headset mode In speakerphone mode User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface Enterprise I P Phone Overview In many instances it is possible to use both the user interfaces
45. ose Account gt Basic gt Missed call log 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Logo Customization You can upload your own logo which displayed on the idle screen 1 Prepare the desired the logo file which is in BMP format max pixels 132 64 black amp white picture 2 Run PictureExDemo exe click Add button gt choose the specific logo file gt click Convert and then close the software 3 A new built folder named adv with a dob file will be created 4 If you want to add more logos to your phone you can follow the above steps to repeat the operation 5 There will be an advertising index file in the created adv file open it and you can edit the show time of the specific logo the units is millisecond For example log2 dob 3000 means the logo 2 will show 3 seconds on the LCD 6 Run the adv bat it will create a new built folder named adv tar gz 7 Choose Phone gt Function gt Logo via the Web interface press Browse button and 23 Enterprise IP Phone Customizing Your Phone choose the adv tar gz file just created by the software 8 Press Upload button to complete the Logo Customization You will find the desired logo display on the idle screen Note Please contact with your system administrator or service provider for the software PictureEXDemo exe Dial Plan A dial plan establishes the expected number and pattern of digits for a telepho
46. r phone will refuse all the incoming calls when you are in a conversation 49 Enterprise P Phone Trouble Shooting How to send SMS You could edit the SMS in the Menu Messages Text Messages Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V42 0 50
47. re on another call press the Up Down navigation keys to enter the incoming call interface then press Answer softkey to answer it 26 Enterprise I P Phone Using the Basic Call Functions lt lt te gt gt WXZ 456 Answer fwd Reject During the conversation you can alternate between Headset Handset and Speaker phone by pressing the corresponding buttons or picking up the handset Denying an incoming call Press Reject softkey to deny the incoming call directly DND Press DND softkey to active DND Mode when the phone is in idle status Further incoming calls will be rejected and the display shows icon Press it again or picking up the handset to deactivate DND mode to deactivate DND mode You can find the incoming call record in the Call History Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The display shown E icon The following call forwarding events can be configured e Off Call forwarding is deactivated by default e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific period e Busy No Answer Incoming calls are forwarded not matter the phone is busy or not answered To configure Call Forward via Phone interface 1 Press the following softkeys Menu Fe
48. s Basic Setting gt Language 12 Enterprise IP Phone Customizing Your Phone 2 Scroll through the list of available languages 3 Press the Save softkey when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose 1 English English 2 Frangais French 3 Deutsch German Back sae 4 Press Back softkey to return to the previous menu Time and Date The time and date appears on the idle screen of the IP phone If the phone can not obtain a time and date from the call server please contact your system administrator if either the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Setting gt Time amp Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Serveri Server2 Daylight Saving respectively SNTP Setting 3 NTP Server2 3 If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time Manual Setting 1 Date Y M D 09 07 13 2 Time h m s 10 24 24 Cancel Save 4 Press Save softkey the time appears on t
49. simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list to start the conversation To assign the key as Group Pickup 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Group Pickup from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to pickup 3 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons This transfers the current conversation to an unused extension number and immediately puts the conversation on hold The telephone system will then display the extension number of the parked call so that the call can later be retrieved To assign the key as Call Park 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Call Park from the list 2 Inthe Line field select a line for which to apply this key and enter the extensio
50. softkey to return to previous menu 38 Enterprise IP Phone Using the Advanced Phone Functions 5 It will takes a few minutes to reset please do not power off during resetting or it will cause flash memory error To reset to factory under the idle status Press the OK button for 5 seconds when the phone is idle the phone will enter the reset interface automatically To reset to factory via Web interface 1 Choose Upgrade Basic 2 Click Reset button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade Advanced select Import Export Configuration choose Export button to export the file to your local computer 2 Choose Upgrade Advanced select Import Export Configuration choose Browse button select the specific configuration file in your local computer choose Import button 3 It will takes a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your
51. the pull down menu and choose Forward from the list 2 Enter the extension number you want to forward to in the Extension field 3 Press Confirm button to save the changes Transfer You are able to configure the key as a transfer key to perform the Blind Attended Transfer To assign the key as Transfer 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Transfer from the zd Enterprise IP Phone Using the Advanced Phone Functions list 2 Press Confirm button to save the changes Hold The key can be configured as a hold key You can use this key to hold and retrieve a call during the conversation To assign the key as Hold 1 Choose Phone gt DSS Key Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Hold from the list 2 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Ke
52. to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP Address MAC Address Firmware v v Network Phone Accounts Call Features Call Forward Call Waiting DSS Keys as send Key as send Hot Line Anonymous Call Auto Redial Setting Dial Plan Dial Tone Basic Phone Functions Language Time Ring Tone Phone Volume Lock Logo Customization v Advanced Phone Functions Accounts Networks Voice Codecs V Echo Cancellation etc Set Admin Password Reset To Factory Update Other Features Message History Contact List Black List lt lt lt A99 lt VASE S S AS LA lt lt lt qv 10 Enterprise I P Phone Overview Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface This option allows you to review e Network status IP
53. und Proxy Server COO paste i UDP for Nortel server If you Backup Outbound Proxy Server TCP Port5060 vre m heirs server the aaa e NAT Traversal com norteinetworks firewall STUN Server 217 10 79 21 Port 10000 Codecs Voice Mai pr Ones inodo Proxy Require kl incid Anonymous Call Disabled v The Advanced parameters Anonymous Call Rejection Disabled o Macer PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Network PC Port Setting As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC 3A iz Enterprise IP Phone Using the Advanced Phone Functions port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address To configure PC Port settings via Phone interface 1 Press Menu Settings Advanced Setting 2 Enter the password required scroll to Network option press Enter softkey select PC port press Enter softkey 1 Bridge 2 Rout
54. will be disconnected from the call To Attended Transfer via Phone interface 1 Press Tran Button or Transfer softkey during the active conversation the call will be on hold there will be a dial tone Dial the second telephone number 2 When the phone is answered you can have a private conversation without the first person hearing it then hang up to complete the transfer 3 You will be disconnected from the call 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the Conf softkey during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the Send softkey 29 Enterprise I P Phone Using the Basic Call Functions t Conference to Conference to 281 ee ee EE E773 3 When the call is answered the conference call will now include you and the other two parties 4 Hang up to disconnect all parties Message The phone supports SMS Short Messaging Service and Voicemail if you want to use them please make sure that your VoIP telephony system supports this functionalities and your accounts message has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicate
55. yEvent from the list then in the Mode field open the pull down menu and choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will fetch the last dialed number then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Redial from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Call Return from 44 Enterprise IP Phone Using the Advanced Phone Functions the list 2 Press Confirm button to save the changes Group Pickup When you configure a Group Pickup key you specify the extension that you want to monitor Then when the monitored extension receives a call you press the key to pick up the call If the monitored extension receives multiple incoming calls
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