ROBOT/SHOP/SCAN POS 3 /5 USER MANUAL
Contents
1. Main Power Switch Power Cord 10 3 INSTALLATION It is important that before installation the ROBOT SHOP SCAN POS 3 5 terminal s position and environment be considered 3 1 Pre installation Location Ensure that as with any computer equipment the ROBOT SHOP SCAN POS 5 terminal in a clean and well ventilated area away from direct sunlight Operator s Comfort and Safety Operator comfort and safety should always be of the highest priority when deciding on the location and layout of the ROBOT SHOP SCAN POS 3 5 system Of consideration should be the distance between the operator and the touch screen the operator should not have to stretch to reach the screen but also should not be in a cramped position The height of the terminal should be such that the operator can view the screen at right angles Clearances The ROBOT SHOP SCAN POS 3 5 terminal should be located where there is adequate clearance for ventilation around the terminal Similarly clearance around the power supply for ventilation as well as access to the power switch indicators and connectors should be allowed for Additional consideration should be given to ensuring nothing can be placed over the fan or vent holes e g paper rags etc Cable Routing In most cases the position of printers scanners etc will make it necessary that the cabling will have to be run through counter dividing panels and shelves Try to keep these runs as short as possible while avo2. Note Specifications are subject to change without notice 2 TERMINAL OVERVIEW AND OPERATION The ROBOT SHOP SCAN POS 3 5 is a Point Of Sale Information terminal with all major functions housed in one single unit Features are included 12 1 15 LCD Operator Display with Automatic Tilt Mechanism Touch Screen 20 characters x 2 line VFD Customer Display Removable Hard Disk Drive Optional CD ROM Drive Countertop or Wall Mounting 6 x Serial Ports 1 x Parallel Port 1 x Network Port 6x USB Ports Audio Output Easy Installation Easy Maintenance Overview ROBOT POS 3 5 CD or DVD ROM Drive Power LED Power Switch Overview SHOP SCAN POS 3 5 MSR IC Card Reader f Fingerprint CD or DVD ROM Drive 2 1 LCD Angle Adjust In order to accommodate various operator preferences and lighting conditions the ROBOT POS 3 5 is equipped with an operator tilt mechanism Two buttons are located behind the upper left hand edge of the Operator LCD The uppermost button tilts the screen UP while the lower tilts the screen DOWN The tilt movement is limited to a minimum of 15 degrees and a maximum of 45 degrees To adjust the viewing angle press and hold the UP or DOWN button as required until the best viewing angle is found or the LCD reaches its maximum or minimum limit w 5 LCD Angle Adjust 22 MCD or DVD ROM Drive 2 2 Touc
3. to the ROBOT SHOP SCAN POS 3 5 Press in the lower and upper buttons as shown Then lift the ROBOT SHOP SCAN POS 3 5 from the mounting panel 2 Secure the mounting panel to the wall or counter top Reposition the ROBOT SHOP SCAN POS 5 onto the mounting panel and ensure the locking tabs is pressed fully home flush with the edge of the mounting panel 12 Press upper button 1 Lift the ROBOT POS 2 Seperate ROBOT POS from mounting panel Counter Top Mounting Wall Mounting Mounting Panel Drilling Guide The mounting panel has 4 holes for mounting screws these holes do not penetrate through the panel so must be completed by drilling through 14 Using the mounting panel as a drilling guide place it in the desired position and drill pilot holes through the 4 holes in the positions indicated A cut out or holes for cabling can be installed if required 180mm Complete hales in mounting panel by drilling aut to dia 4mm Drill 4 x pilot holes dia 1 8 inta mounting surface wall countertop A 180mm Optional cut out for cabling 235mm The location of peripherals should be decided upon consideration for operator safety and comfort should be observed and the length and location of data cables to each peripheral device sh
4. ROBOT SHOP SCAN POS 3 5 USER MANUAL TRADEMARKS and ACKNOWLEDGEMENTS All brand names and trademarks used in this manual are the properties and registered brands of their respective owners TABLE OF CONTENTS 1 2 TERMINAL OVERVIEW AND OPERATION 5 2 1 LOD Angle AGUS Mii n neu 7 2 2 TOUCH SOFBBDL a aei kiss puces sunu es sesei ais ai ii i 7 2 3 Removable Hard Disk Driver 8 24 ese 9 2 5 CONMCCIONS un isikales 10 am 11 NER ER EK MEE 11 3 2 12 4 REGULAR 16 4 1 sass caine Gert 16 4 2 sis kaka ij as 16 S IBOUBLESBHOGOTINU skissa 17 5 1 General Troubleshooging 17 5 2 LCD 18 5 3 Disk Driver Troubleshooging 19 5 4 RAM Troubleshooging eese 20 5 5 Parallel Port Troubleshooging 20 5 6 Serial Port Troubleshooging 21 5 7 Error Messa
5. bleshooting A serial device connected to one of the ROBOT POS Verify that power is being applied to the serial device and that it 3 5 but the serial ports does not respond to the data it is turned on Make sure the cable connecting the serial device is receiving from the computer or the ROBOT POS 3 to the Upper Part serial port is properly configured for the 5 does not respond to data being sent by the device application Also Make sure the cable is connected securely at both the Upper Part and serial device Try another cable to see if the problem is resolved Make sure the application software is sending data to the correct port 21 5 7 Error Messages Possible Cause Power off and reseat the hard disk drive Run CMOS Error Message C drive error un C drive failure Power off and reseat the hard disk drive Run CMOS setup utility and ensure the correct hard disk type is entered Auto Detect If possible try another known working hard drive in the Upper Part If the new drive still setup utility and ensure the correct hard disk type is entered Auto Detect If possible try another known working hard drive in the Upper Part If the new drive still does not work the problem will be internal to the Upper Part either the internal HDD data or power cable not connected or faulty the Hard Disk bay is faulty or the motherboard is faulty If the replacement drive works replace the original drive and run DOS scandisk on t
6. d s SIMM RAM modules Carefully reseat the modules The ROBOT POS 3 5 beeps four or seven times As Above and the LCD will not work When the Upper Part is turned on the message Run the CMOS Setup utility make sure the amount of Invalid configuration information please run base memory defined by the setup utility is correct if not setup utility is displayed or the amount of base alter them Be sure the amount entered matches the memory and extended memory displayed is actual amount of system memory on the motherboard If incorrect the problem persists turn off the Upper Part unplug the power cord and remove the covers to gain access to the motherboard s SIMM RAM modules Carefully reseat the modules If the problem continues remove each SIMM and check for damage the removable SIMM may be defective 5 5 Parallel Port Troubleshooting The parallel device connected to the ROBOT Verify that power is being applied to the device and that POS 3 5 but the parallel port does not respond it is turned on Make sure the cable connecting the to the data it is receiving from the computer parallel device to the Upper Part parallel port is properly configured for the application Make sure the cable is connected securely at both the Upper Part and the parallel device Try another cable to see if the 20 problem is resolved Make sure the application software is sending data to the correct port 5 6 Serial Port Trou
7. gBS iicens eon uir ni n ERR ER RU URNKNEANSRAR KE M MEE 22 CN P gg s PE 23 1 SPECIFICATION Overall Dimensions 12 ROBOT POS 3 5 15 ROBOT POS 3 5 Weight 12 1 7 0Kg 15 gt 7 1Kg EMC FCC Compliant gt CCC Safety UL gt CB CPU Intel Pentium M Celeron Up to 1 7GHz Support Banias amp Dothan Core System Chipset Intel 852GM 855GME Chipset BIOS Award BIOS 2M Support ACPI Function Standard 2 x PS 2 Port Keyboard Mouse 2 x USB 2 0 Port 1 x VGA Port 1 x Parallel Port 1 x LAN Port 1 x Audio Port 1 x RJ 45 Com Port COM1 4 x RJ 48 Com Port 6 System Memory Two 184 pin DDR DIMM socket Note For Intel 852GM DDR200 266 DIMM modules Max 2GB For Intel 855GME DDR266 333 DIMM modules Max 2GB Ethernet Realtek RTL8100C 10 100 Ethernet Controller Supports wake on LAN function VGA Intel 852GM 855GME built in Intel extreme Graphics 2 Intel Dynamic Video Memory up to 64MB shared with system Audio Interface ICH4 built in Audio controller AC97 Codec ALC655 USB Interface 4 built in USB 2 0 host controller supports 6 ports use 4 ports Hard Disk Drive 2 5 Removable HDD CD ROM Drive 24X CD ROM Operator Display Size Active Area Resolution Display Mode Surface Treatment Viewing Angle Luminance Size Active Area Resolution Display Mode Contrast Ratio Luminance Touch Screen Technolo
8. gy Resolution Activation Force Linearity Transparency Surface Hardness Interface MTBF 12 1 diagonal 246mm H x 184 5mm V 800 H x 600 V x R G B Normally White Anti Glare and Hard Coating 2H Low Reflection 7596 458 L 458 R 108 H 308 V 250cd m typ 15 diagonal 304 1 mm H x 228 1 mm V 1024 H x 768 V x R GB Normally White 500 1 typ 250 cd m typ 5 Wire analogue resistive Chemically strengthened backing glass 4096 x 4096 points 5 50 62 0 75 2 RS 232 Serial 1 000 000 touches spot Customer Display Display Method Format Display Color Brightness Viewing Angle Character Font Character Size Character Pitch Character Type Interface Baud Rate Data Bits Parity Stop Bits MTBF Power Supply INTERNAL POWER SUPPLY Input Voltage Input Frequency Input Current Output Voltage Ripple Operating temperature Size Vacuum Fluorescent 40 Characters 20 Characters x 2 Rows Blue Green 700 cd m 88 358 5 x 7 dot matrix 9 2mm x 6 4mm 8 3mm 96 Alphanumeric characters 13 International character sets 1 User defined character set Hardwired to Com1 EIA RS232C 4800bps 9600bps selectable by dip switch 8 None 1 Power on time 25000 hours 90 264Vac 47 63Hz 115Vac 1 5A 230Vac 5Vdc min rated load 8 5A 12Vdc min rated load 2 5A 1 596 to 50 C with 18CFM air cooling 150mm L x 67 5mm W x 34mm H
9. h Screen The touch screen is a 5 wire analog resistive mounted on a chemically strengthened backing glass with a resolution of 4096 x 4096 touch points The ROBOT SHOP SCAN POS 5 is designed so that the application accepts all user input via the touch screen Drivers are provided which allow the touch screen to emulate mouse operation therefore most mouse driven applications will accept input from the touch screen 2 3 Removable Hard Disk Drive The removable hard disk is located under the bottom of the main unit The following drawings illustrate removal procedure Note Please ensure the POS terminal is turned OFF HDD CABLE COMPACT FLASH COMI SPEAKE LAN Main Power Switch Power Cord HDD A A 2 4 CDROM A CDROM is provided on the left hand side of the ROBOT POS 3 5 The CD is inserted as shown below Note The CD will only work reliably when the LCD angle is in its maximum or minimum position Press and release CD ROM drawer button The drawer will partially eject Gently pull the tray out until it reaches the end of its travel approx 100mm Insert the CD ROM Label side up Push the CD tray back in until it can be heard to click and the CD activates 2 5 Connectors All connections are located on the underside of the unit COMI SPEAKE o LAN
10. he drive if the problem is not fixed the drive is faulty and will need to be replaced doesn t work the problem will be internal to the Upper Part either the internal HDD data or power cable not connected or faulty the Hard Disk bay is faulty or the motherboard is faulty If the replacement drive works replace the original drive and run DOS scandisk on the drive if the problem is not fixed the drive is faulty and will need to be replaced Keyboard error Ensure the keyboard cable from the keyboard I R receiver is connected securely to I O board J23 CMOS battery state low Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters CMOS system options not set Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters CMOS display type mismatch Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters 22 CAUTION If any abnormal power conditions or blackout occur during operation immediately switch OFF the POS unit at the main power switch Once normal power is restored restart the POS unit If the Keyboard Loopback Plug e has been removed from the PS 2 keyboard port for any reason reinstall to avoid keyboard error message during boot up If the Keyboard Loopback Plug has been lost the Y cable D can be used as an interim solution 23
11. iding stretching or crimping the cable Keep the ROBOT SHOP SCAN POS 3 5 data cables separated from those for other equipment in particular motors lighting refrigeration etc 11 Mains AC Power Supply AC supply to the ROBOT SHOP SCAN POS 3 5 system should be a dedicated feed from the main switchboard Do not connect any other equipment to this feed or damage to the POS terminal or its peripherals may result A hint is to clearly identify each POS terminal power outlet as a dedicated point The supply should have a reliable ground at the switchboard Configuration Any number of methods can be used to install the ROBOT SHOP SCAN POS 5 dependant on countertop configuration user preference and peripherals connected It can simply sit on the countertop in which case care must be taken to ensure it cannot be knocked off the countertop when bumped It can be fixed to the countertop using the mounting plate provided or mounted on a stand over an embedded scanner It would be impossible to cover every installation situation in this manual so each should be considered individually 3 2 Mounting The ROBOT SHOP SCAN POS 3 5 is supplied with a mounting panel which can be used to secure the ROBOT SHOP SCAN POS 3 5 to either a wall or countertop If mounting on a wall care should be taken that the fixing material can take the weight of the POS terminal 1 On either side of the mounting panel are buttons used to lock the mounting panel
12. ivation pressure for the touch screen is 5 5 grams therefore only a light touch is required never hit the screen or apply excessive pressure or permanent damage will occur If there is difficulty activating the on screen buttons the touch screen may need calibrating Cleaning Clean with a soft slightly damp cloth wipe gently in a circular motion from the center of the screen to the outside edges Do not use solvents or abrasives 16 5 TROUBLESHOOTING This section contains information that will help identify and correct problems that may arise with the ROBOT SHOP SCAN POS 3 5 If none of the recommendations in this chapter help identify and resolve the problem contact with Service Dept of Supplier Before contacting write down the exact syntax of any error messages that may be displayed all symptoms of the problem and details of the system configuration The more information you can provide to us the quicker the dealer can identify the source of the problem and provide a solution 5 1 General Troubleshooting Problem Suggestion You turn on the ROBOT POS 3 5 but it does not Ensure the AC power cable is securely plugged into a respond e g fan does not turn on nothing on working AC wall outlet and the power supply AC in either display no beeps socket Ensure the DC power cable is securely plugged into the power supply and the Upper part Disconnect any peripheral power and data leads one at a time if the termina
13. l starts to work at any time the fault will be with the cable or peripheral just unplugged If The Power Supply Fan and Indicator Lights Are Not On Disconnect the DC power lead from the Upper part if the fan or lights do not come on the fault is in the power supply if they do come on the fault is in the Upper If The Power Supply Fan and Indicator Lights Are On The fault is with either the DC power cable or the Upper part External devices connected to the ROBOT POS Make sure all external devices are connected to the 3 5 do not work correct data connectors on the Upper part as required by the application and that the cables are firmly connected Make sure the device is connected to securely to either the DC POWER OUTPUT connector on the underside of the Upper part or a known working AC wall outlet An unrecoverable disk error occurs after using Turn off the Upper part and let it cool for a few minutes the Upper part for a prolonged period of time check that the removable hard disk drive is firmly seated in the drive bay and nothing is obstructing the airflow into the Upper part or Power Supply e g cloth paper The ROBOT POS 3 5 reports a parity error and Turn off the Upper part unplug its power cord and the program stops running remove the front and rear cover to access the RAM SIMM memory module Gently press down on each removable SIMM on the mother board If the error persists remove and reinstall
14. ould be considered The ROBOT SHOP SCAN POS 3 5 power supply is usually mounted underneath the countertop ensure there is adequate area around the power supply for ventilation and it is oriented so that the cables switches and indicators are easily accessible Again this is entirely dependent on counter configuration Once the installation method and configuration has been chosen modifications to the counter can be made using each peripheral manufacturer s installation instructions Remember to allow for cable runs through the countertop and any shelving Usually there will be two cables per device one for power and one for data 4 REGULAR MAINTENANCE To ensure reliable operation the ROBOT SHOP SCAN POS 3 5 should be regularly maintained cleaning both internally and external and checking that all connections are secure and no cables are damaged 4 1 Cleaning The ROBOT SHOP SCAN POS 3 5 should be cleaned with a soft slightly damp cloth do not use solvents or abrasives and do not spray any substance directly onto the POS terminal The touch screen should be cleaned with a soft slightly damp cloth in a circular motion from its center to outer edges 4 2 Touch Screen Caring For The Touch Screen To keep the touch screen in good working order use only the ball of the finger to activate onscreen buttons never use pins pens pencils or the like on the touch screen and regularly clean with a soft slightly damp cloth The act
15. rboard is faulty If the replacement drive works the original drive is faulty partition and format the drive using the DOS commands FDISK and FORMAT described in the DOS manual WARNING All Data and Programs will be lost If partitioning and formatting doesn t correct the problem the drive will need to be replaced Power off and reseat the hard disk drive Check the CMOS setup is correct for the installed drive If possible try another known working hard drive in the Upper part If the new drive still doesn t work the problem will be internal to the Upper part either the internal HDD data or power cable not connected or faulty the Hard Disk bay is faulty or the motherboard is faulty If the replacement drive works replace the original drive and run DOS scandisk on the drive if the problem is not fixed the drive is faulty and will need to be replaced The CDROM will only operate reliably when it is at either the maximum or minimum angle position 19 5 4 RAM Troubleshooting RAM Problem Suggestion The ROBOT POS 3 5 beeps continuously when For wireless keyboard move keyboard away from itis turned on Upper Part if problem is fixed check for stuck keys or low batteries in the keyboard For wired keyboard unplug the keyboard if problem is fixed check for stuck keys on the keyboard If problem was not fixed turn off the Upper Part unplug the power cord and remove the covers to gain access to the motherboar
16. the SIMM making sure to properly align it in the socket Peripherals Barcode Scanner Printer Scale not Check all power and data connections to the peripherals working Follow any troubleshooting procedures that were supplied with the peripheral 5 2 LCD Troubleshooting LCD Problem Suggestion The LCD remains blank but the ROBOT POS 3 5 Touch the screen to ensure the Power Management is fan can be heard working not active Make sure the brightness and contrast settings are not set to darkest setting if they are they may give the impression that the LCD is not working properly Keyboard is not working Ensure the batteries in the keyboard are fully charged 18 5 3 Disk Drive Troubleshooting Disk Drive Problem When the system is powered up trying to boot from the Hard Disk results in the message Hard Disk failure Strike the F1 key to continue When the F1 key is pressed the message No boot device available strike F1 to continue The Solition Controller reports a hard disk error Continuous CDROM read errors Suggestion Power off and reseat the hard disk drive Check the CMOS setup is correct for the installed drive If possible try another known working hard drive in the Upper part If the new drive still doesn t work the problem will be internal to the Upper part either the internal HDD data or power cable not connected or faulty the Hard Disk bay is faulty or the mothe
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