ALL YOU NEED TO KNOW ABOUT YOUR NEW
Contents
1. To help prevent this we recommend waxing your furniture twice a year From our experience we ve found that British SX ASS Nu S SES SSS SAP MARKS It s toluene free so you don t have to worry about harmful chemicals You can buy it Heritage Wax is the best product to use Knots appear where branches once existed odpping is a natural process and any marks from all Wren Living stores They come in all shapes and sizes and it leaves behind will add character can be some of the most distinctive and es es BLOWI NG HOT AN D COLD best loved parts of your furniture l It s best to keep your furniture away from heating vents radiators or air conditioning units Rapid changes in temperature can cause the wood to split If you can it s also better to keep your new furniture out of direct sunlight All hardwood turniture is sensitive to the environment around it and will grow or POWER DOWN shrink as it gets colder warmer or more Avoid using power tools when assembling Each tree has a unique grain pattern humid To make sure this process doesn t just like each person has an individual damage your piece we ve added expansion your furniture as it can lead to splitting li fingerprint Older trees usually have gaps into the design that will prevent might take a bit longer to work with hand i rserilikieroaiieria adding or huona tools but it is much better for the furniture M ADE BY H AN D Each piece of yo2. ALL YOU NEED TO KNOW ABOUT YOUR NEW WREN PURCHAS gt WREN WAY YOUR NEW FURNITURE Thank you for choosing Wren Living Our mission is to make luxury affordable for everyone We re delighted you ve found something perfect for your home But your purchase is just the beginning We want to make sure your relationship with us is easy and enjoyable and that the pleasure you get from your new furniture continues for many years to come With that in mind we put together this booklet for you It explains in detail the delivery process and provides information about your furniture and how to care for it It also shows you what to do if you are not happy with your purchase for any reason Please don t worry we offer a seven day no quibble return policy If you have a question we haven t answered here don t hesitate to get in touch CONTENTS Our Customer Service team is based at The Nest our head office in North Lincolnshire and they will be happy to help you Customer Service team THE DELIVERV PROCESS CARING FOR VOUR FURNITURE Hardwood 7 gt 0845 127 7008 SETTING UP FOR LIFE Glass and Mirrored 8 email us General information about DR furnituresupport wrenliving com your furniture RETURNS amp WARRANTY 9 CHARACTERISTICS OF THE WREN WAY OF LIVING 10 11 Once again thank vou for shopping with Wren Living HARDWOOD FURNITURE THE SMALL PRINT 12 15 Terms amp Conditions THE DELIVERY i PROCES
3. ANYONE HOME We can only deliver furniture if there s someone there to sign for it They need to be over 16 years old If there s no one in to take the delivery we will have to charge 50 to restock it and 35 to redeliver it COVER UP We ll carry your furniture into whichever room you d like It s a good idea to put a cover over your flooring as some of the boxes may have picked up dust on their journey Precious valuables like art or ornamentis are better off stored away just in case MISSING PIECES We do everything we can to make sure your furniture is delivered correctly But please compare your delivery note invoice and items that have arrived to make sure you have everything SETTI NSU P FOR LIFE Once your new furniture is safely in your home you can start unwrapping and setting up Everything should be fine but if any boxes have picked up a bump on the way please take a picture before you unpack it Once you ve opened the boxes make sure everything is as youd like it to be GETTING IT TOGETHER We believe in luxury for less and that includes making less work for you as well We assemble as much of your furniture as we can so that you don t have to However sometimes we can t build things before we deliver them as there s a risk they will get damaged on the way to your home If there is any assembly for you to do we ve made sure it s as easy as possible RED TAPE AND STRING To make the
4. We want to make sure vour new furniture arrives with vou swiftly and safely Before it arrives there are a few things you can do to help us if that s ok YOUR DELIVERY DATE Your delivery date is on your receipt but in case you can t put your hands on that we ll email and text you to confirm If you need to change it get in touch as soon as possible Provided your order hasn t been dispatched we ll be happy to rearrange On the day before your delivery we ll text to remind you and confirm that everything is ok TRICKY SPACES Our Wren certified delivery teams are experts at getting awkward objects into unlikely places But you can help by measuring spaces like small doorways and hallways and comparing them with the measurements of your new furniture It s best to check as soon as possible atter placing your order Let us know if you think an item won t fit SPLIT THE DIFFERENCE We split up large items like wardrobes into several boxes to make them easier to deliver This will mean some assembly is needed but it will be very straightforward for you ON THE ROAD It you think it will be difficult for our lorry to park or get to your house let us know We ll find a way round it if we know in advance To be sure here s an easy test if your local council s refuse lorry can reach your property then it s likely that we can too Please also let us know if you live in a flat or apartment above the ground floor
5. Using the item in a way that goes against the instructions in the user manual e Any alteration or repair by you e Any specification by you You can read our full terms and conditions on pages 12 15 L 4 if you love your new Wren Living furniture then why stop there There s a whole Wren Kitchens bedrooms beds way of living that you could be enjoying amp mattresses lounge amp JLN That s even more luxury in your home for less dining furniture and the Linda it Treat yourself you deserve it Barker collection exclusive To see all our ranges visit wrenliving com to Wren Living T H F M A L L P RI N T 2 4 Theappearance of products made from natural products such as wood and leather will inevitably vary slightly from piece to piece these products will also mellow with age and exposure to sunlight this is entirelv normal and adds to the character of the product Natural timber contains flaws such as knots where a branch has been growing out from the tree these are the features that make each product unique Depending on the design of the product a certain element of distressing or wood filling mav be necessarv to ensure the end product meets that design Wren Living is one of the fastest growing companies in the 3 Delivery aje 3 1 We will agree a delivery date with you at the time of your order Occasionally our delivery to you may be affected by U K a n
6. correspondence with us 1 2 You may make a change to your order so long as this is within 3 calendar days of placing your order If you are De SINT OO OH Ie MALICE We GA 070 1 i f t 411 h tch t unhappy with the order or any of these terms and conditions you can choose to cancel in accordance with Ga ON er E g Bi nvenave eae Geena lene a eUnpiocuer to you we will not be able to cancel your order until it is delivered In this case if you return the products to us we ae will have to charge you the cost of collection or you will have to pay the cost of returning the products back to us WA About our Products This will not affect vour refund for the products but anv charge for collection will be deducted from the refund that is 21 Our website catalogue and brochure are solely for the promotion of our products in mainland Great Britain due to you 2 2 The images of the products on our website or in any marketing material for example any catalogue or brochure 4 2 lf we have to cancel an order for products before the products are delivered have been taken by us in our in house studio Whilst we make every effort to ensure that they accurately reflect the 4 21 We may have to cancel an order before the products are delivered due to an event outside our control or the colour and finish of the products minor variations can occur when reproducing these images For this reason all of unavailability of stock We will promptly contact you if this
7. in full force and effect If we fail to insist that you perform any of your obligations under these terms or if we do not enforce our rights against you or if we delay in doing so that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations If we do waive a default by you we will only do so in writing and that will not mean that we will automatically waive any later default by you These terms are governed by English law You and we both agree to submit to the non exclusive jurisdiction of the English courts BUY ONLINE wrenliving com BUY IN STORE mil Stores nationwide A FREE DELIVERV e To mainland Britain 1 0845 127 7008 gt Customer Service team wrenliving com EB facebook com wrenliving B twitter com wrenliving
8. Because we want you to feel confident in your purchase we won t disappear once the boxes are unpacked We re here for you now and in the future CHANGING YOUR MIND We all change our minds sometimes If you do and decide to cancel your order just get in touch with our Customer Service team as soon as you can As long as your order has not been dispatched we ll be happy to give you a full refund SEVEN DAY RETURNS POLICY We want you to be delighted with your new furniture but if you re not you can return the product within seven days for any reason whatsoever All that we ask is that the product has not been used it is in its original packaging and that you have not made any attempt to assemble the product including fastening handles onto the products The only cost to you is a small collection fee currently 85 For hygiene reasons mattresses can only be returned if the plastic packaging is unopened 12 MONTHS PEACE OF MIND We want you to feel confident about the purchase of your new furniture That s why we have a 12 month guarantee in case anything goes wrong We have a few exceptions which we ve included here but if you have any queries just get in touch We ll be happy to talk through your specific situation Our warranty policy does not include e Ordinary wear and tear e Wilful damage negligence abnormal and inappropriate storage or working conditions by you or others using the item e
9. at of terrorist attack war whether declared or not or threat or preparation for war fire explosion storm flood earthquake subsidence epidemic or other natural disaster or failure of public or private telecommunications networks If an event outside our control takes place that affects the performance of our obligations under these terms We will contact you as soon as reasonably possible to notify you and Our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control Where the event outside our control affects our delivery of products to you we will arrange a new delivery date with you after the event outside our control is over You may cancel the contract if an event outside our control takes place and you no longer wish us to provide the products Please see your cancellation rights under clause 4 We will only cancel the contract if the event outside our control continues for longer than 12 weeks Other Terms We may need to revise these terms from time to time but if we do then we will give you at least one month s written notice of any changes before they take effect If you have any concerns regarding the changes you can contact our customer service team for an explanation or you can choose to cancel the contract in accordance with clause 4 If you have any questions or if you have any complaints please contact us You can contac
10. ational reasons or shortage of stock we will deliver the order in instalments We will not charge you extra delivery costs for this However if you ask us to deliver the order in instalments we may charge you extra delivery costs Each instalment shall constitute a separate contract governed by these terms If we are late delivering an instalment or one instalment is faulty that will not WREN LIVING LIMITED FURNITURE TERMS AND CONDITIONS entitle you to cancel any other instalment Congratulations on your decision to purchase a high quality piece of furniture from Wren Living 3 9 The products will be your responsibility from the completion of delivery The terms below apply to any order made in a Wren showroom and you should ensure that you are 4 Cancellations and Amendments happy with them before proceeding 4 1 Before the products are delivered you have the following rights to cancel an order for products including where you choose to cancel because we are affected by an event outside our control or we change our terms and conditions Your Order under clause 10 1 and you are unhappy with the amendments we have made 1 1 We shall give you a unique number when you place your order Please quote this number in all subsequent 4 1 1 You may cancel any order for products within 3 calendar days of placing an order by contacting us 4 1 2 Ifyou cancel an order under clause 4 1 1 and you have made any payment in advance for products that have not
11. d from the access route prior to delivery We only supply the products for domestic and private use You agree not to use the products for any commercial business or re sale purpose and we have no liability to you for any loss of profit loss of business business interruption or loss of business opportunity We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees agents or subcontractors 8 4 2 8 4 3 8 4 4 8 4 5 9 9 1 9 2 9 3 9 3 1 9 3 2 9 4 10 10 1 10 2 10 3 10 4 10 4 1 10 4 2 10 4 3 10 5 10 6 10 7 10 8 10 9 10 10 fraud or fraudulent misrepresentation breach of the terms implied by section 12 of the Sale of Goods Act 1979 title and quiet possession breach of the terms implied by sections 13 14 and 15 of the Sale of Goods Act 1979 description satisfactory quality fitness for purpose and samples and defective products under the Consumer Protection Act 1987 Events Outside of our Control We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms that is caused by an event outside our control An event outside our control means any act or event beyond our reasonable control including without limitation strikes lock outs or other industrial action by third parties civil commotion riot invasion terrorist attack or thre
12. d we are specia ists In the man ufactu rea nd reta l of an event outside our control See clause 9 for our responsibilities when this happens high quality kitchens bed rooms late household furniture 3 2 Delivery of an order shall be completed when we deliver the products to the address you gave us Unfortunately we do not deliver to addresses outside mainland Great Britain We Ope rate from OUr Own fa ctories coveri ng a pproxi mately 3 3 You must provide us with the correct address to enable us to deliver the products Our delivery team require safe B 4 access from the public highway to the place of delivery If our delivery team feel that there is no safe means of access 1 50 0 0 0 O sq ft IN East Yorksh Ire a nd North Li ncolnsh Ire to your property and that either their own safety or that of a third party would be put at risk they will return the product to our warehouse and it will be treated as a failed delivery and subject to a restocking and redelivery fee A private family owned and run outsource to a third party call centre 3 4 Whilst our delivery teams are highly trained and will take reasonable care it is your responsibility to ensure that the route of access into the property is clear from valuables including but not limited to paintings and ornaments We business our success is based upon and they will be able to help resolve will not be responsible for any damage caused if you fail to remove such valuables roviding grea
13. elivery We guarantee that on delivery and for a period of 12 months from delivery the products shall be free from material defects However this guarantee does not apply in the circumstances described in clause 7 2 This guarantee does not apply to any defect in the products arising from fair wear and tear wilful damage abnormal storage or working conditions accident negligence by you or by any third party if you fail to use the products in accordance with the user instructions any alteration or repair by you or by a third party who is not one of our authorised repairers and any specification provided by you Our Liability If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence but we are not responsible for any loss or damage that is not foreseeable Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract When delivering the products to your property we will make good any damage to your property caused by us in the course of delivery However we are not responsible for the cost of repairing any pre existing faults or damage to your property that we discover in the course of delivery by us nor are we responsible for any damage to paintings furnishings ornaments or any other moveable fittings which could have been remove
14. happens our customers benefit from a 7 day no quibble right to return policy further described at clause 5 4 2 2 If we have to cancel an order under clause 4 2 1 and you have made any payment in advance for products that 2 3 Although we have made every effort to be as accurate as possible our products are handmade and therefore all have not been delivered to you we will refund these amounts to you sizes weights capacities dimensions and measurements wherever displayed are approximate 5 5 1 5 2 6 6 1 6 2 6 3 6 4 6 5 7 1 7 2 7 2 1 7 2 2 7 2 3 7 2 4 7 2 5 8 8 1 8 2 8 3 8 4 8 4 1 7 Day Money Back Guarantee If within 7 calendar days of receipt of the products you are unhappy with them for any reason whatsoever they may be returned to us All that we require is that the products are unused and you return them with their original packaging and that you pay the cost of collection currently 35 Upon receipt of the products back into our warehouse we will refund you the price you paid for the products Please note that products will be considered used and ineligible for the money back guarantee if they have been assembled or part assembled and this includes attaching handles It is important that you unpack the products immediately upon receipt and check that you are happy with the colour finish and quality of the product before you commence assembly Prices and Payment The price
15. m easy to find we ve attached any hardware like screws or bolts to the end of a piece of red tape or string that is inside your packaging STRENGTH AND STABILITY We recommend that tall furniture particularly wardrobes are fastened to the wall This will help keep doors even and will make sure they don t topple forward Before securing the furniture to your wall check that all the legs are firmly on the floor and any doors are lined up DOUBLE CHECK Before you start screwing things together please note that we cannot take returns of any furniture once it has been assembled This includes screwing on handles and legs so make sure you check everything first CHARACTERISTICS OF CARING FOR YOUR FURNITURE HARDWOOD HARDWOOD Each piece of timber we use in our hardwood furniture is unlike any other All our hardwood furniture is expertly crafted and designed to last you a lifetime This makes each piece of furniture unique istelsmeke sura Tess voucania with its own individual characteristics These WOO D RAYS O E E cos dare rent uma are some of the features that will make your Wood rays are ribbon like lines that flow at f a kind l A right angles to the growth rings of the wood WAX LYRI CAL Se So 8 gt ey TE EL Sa w TGB i gt Ty SIKA l tad f AS 2 SN N N DAS he gt SA Oe att r 2 K X u n X Ng A on X L AS n 3 A a lt Hardwood furniture will dry out over time
16. of the products will be set out in our price list in force at the time we confirm your order Our prices may change at any time but price changes will not affect orders that we have confirmed with you Our prices include VAT However if the rate of VAT changes between the date of the order and the date of delivery or performance we will adjust the rate of VAT that you pay unless you have already paid for the products in full before the change in the rate of VAT takes effect Our prices for the products include the cost of standard delivery If you request special or express delivery then the cost will be added to the total amount due and separately identified on your invoice Whilst highly unlikely it is always possible that some of the products we sell may be incorrectly priced We will normally check prices as part of our despatch procedures so that where the products correct price is less than our stated price we will charge the lower amount when dispatching the products to you If the products correct price is higher than the price stated on our site we will contact you to tell you and ask for your instructions If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing we do not have to provide the products to you at the incorrect lower price Where we are providing products to you you must make payment for the products in advance by credit or debit card Guarantee and Post D
17. t quality products at any problems 3 5 Pleasenote that whilst we will deliver your order to the room of your choice you must notify us if you live in a flat or y yY yY yY yY exceptional value apartment which is more than one storey high This may require special equipment If we have not been made aware AER of this and we are unable to deliver your product then it will be treated as a failed delivery and subject to a restocking To minimise the chances of having any and redelivery fee Because we control the entire supply issues we do ask that you pay pa rticular 3 6 If no one is available at your address to take delivery we will leave you a note that the products have been returned chain it is highly unlikely that you will attention to our full terms and conditions to our premises in which case please contact us to rearrange delivery experience any issues ak your product included below the customer charter 3 7 Standard delivery is free of charge for the first attempt however if we are unable to deliver either because there is no one available at the property to receive the products or there is no safe means of access then we will charge a But if you do we employ our own on the back of your INVOICE and to the restocking fee of 50 plus a delivery fee of 35 to redeliver the products customer service advisors we don t matters Delale hted within this booklet 3 8 If we are not able to deliver the whole of the order at one time due to oper
18. t us by telephoning our customer service team at 0845 127 7008 or by e mailing us at furnituresupport wrenliving com If you wish to contact us in writing or if any clause in these terms requires you to give us notice in writing for example to cancel the contract you can send this to us by e mail by hand or by pre paid post to Wren Living Limited The Nest Falkland Way Barton upon Humber DN18 5RX AND OR furnituresupport wrenliving com We will confirm receipt of this by contacting you in writing If we have to contact you or give you notice in writing we will do so by e mail by hand or by pre paid post to the address you provide to us in the order We will use the personal information you provide to us to provide the products process your payment for such products and inform you about similar products or services that we provide but you may stop receiving these at any time by contacting us We will not give your personal data to any other third party We may transfer our rights and obligations under these terms to another organisation and we will always notify you in writing if this happens but this will not affect your rights or our obligations under these terms This contract is between you and us No other person shall have any rights to enforce any of its terms Each of the paragraphs of these terms operates separately If any court or relevant authority decides that any of them are unlawful the remaining paragraphs will remain
19. ur furniture will be slightly different as much of it is crafted by hand CARING FOR YOUR FURNITURE GLASS amp MIRRORED Glass and mirrored furniture gives a modern clean feel It s a fantastic way to increase the sense of space SPECIAL PACKAGE To achieve a delicate pristine finish we use non toughened glass in this type of furniture We re sure you appreciate that it s vital to be careful with the boxes when it arrives It s best if they can be kept flat on the floor with nothing on top of them HANDLES WITH CARE Glass and mirrored furniture is particularly susceptible to cracking when you are screwing the handles on so please be careful Screw the handles by hand not with a screw driver screwing from the rubber side only There s an instruction sheet included follow what it says to avoid breaking the glass SPARKLE AND SHINE It s easy to care for your furniture and keep it looking as good as the day it arrived Cleaning regularly with a wet sponge or microtibre cloth will give a brilliant shine Kitchen roll won t work so well as it can leave streaks and lint like flecks on the surface LIFTING TO MOVE Always litt your furniture when you need to move it don t drag it Protecting the joints will keep the piece in good shape SAFE DISTANCE This sort of furniture is more fragile than wood so avoid placing it where it can easily be knocked like behind doors RETURN 4 WARRANTY
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