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1. Leverage the World s Largest Free VoIP Network 135 VoSKY Exchange 9140 9180 User Manual Appendix F Notices Regulatory Compliance Notice Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment to an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by 156 Leverage the World s Largest F
2. PBX Settings Hunting group number for PSTN line 9 Note The value is used to prohibit the end user to seize the PSTN landline Your PBX extension digits length a The extension numbers assigned for Exchange 111 112 113 114 Please enter the digit length of extensions for your PBX in the Your PBX extension digits length field default 3 Enter the extension numbers which are used to connect to the Exchange 9140 9180 in the The extension numbers assigned for Exchange field These extension numbers cannot be used for the Call Forward feature Make sure that the length of the extension numbers are the same as the value you set in the Your PBX extension digits length field U2 Note Generally speaking PBX systems use 9 or 0 as the Hunting Group Number to access PSTN lines Users can connect to PSTN lines by picking up the extension phone and dialing the Hunting Group Number Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 3 2 5 5 Remote Internet Call Settings Select the Ring Counts number of rings for Remote Internet Call in the Options page default 2 Exchange 9140 9180 will automatically answer the call after the extension phone rings the number of times set for this parameter 3 2 6 Utility Click Utility on the left navigation panel to open the Utility page You can backup and restore the data of User accounts phonebook or call log from this page
3. Low Balance Make the SkypeOut Call Inbound Call From Skype or loopback vp1 Dial Ext phone number Ext phone xt Phone allowed Connect the Call loopback vp7 or other voice greeting Depending on PBX loopback vp4 Leverage the World s Largest Free VoIP Network 49 50 VoSKY Exchange 9140 9180 User Manual 3 1 9 Advanced Settings Click Advanced under the Settings tab on the Exchange 9140 9180 Console Q Console VoSEY Exchange 9140 Status Skype User User 1 User 2 User 3 User 4 Region Setting Country or region selection Voice Prompt Settings About Web Server Host IP Port DTMF Dispatch Through packet Through voice Custom v Language of voice prompt English Call Overflow Forwarding A call forwarding feature when all lines of Exchange 9140 9180 are busy and there is an additional Skype incoming call To enable this feature select the Enable Call Overflow Forwarding option and enter the Skype ID SkypeOut number you want to forward to You can enter three Skype IDs SkypeOut numbers at most and all the additional Skype incoming calls will be forwarded to them simultaneously when all lines are busy When the incoming call is answered the remaining Skype IDs will cancel the call automatically Note If you want to forward the calls to a normal phone please make sure all Skype accounts hav
4. SkypeOut Access Would you like to allow users to be able to make SkypeOut calls by law below after setting this option Yes Allow SkypeOut direct dial Allow SkypeOut direct dial with PIN O Allow SkypeOut calls using speed dial key only O No O Restrict SkypeOut direct dial with PIN O Restrict SkypeOut calls to designated users using speed dial key Note Your new settings will only affect new users but will not change existing users with SkypeOut access privilege 2 YES Allow SkypeOut direct dial with PIN SkypeOut Access Would you like to allow users to be able to make SkypeOut calls by law below after setting this option Yes O Allow SkypeOut direct dial Allow SkypeOut direct dial with PIN O Allow SkypeOut calls using speed dial key only No O Restrict SkypeOut direct dial with PIN O Restrict SkypeOut calls to designated users using speed dial key Note Your new settings will only affect new users but will not change existing users with SkypeOut access privilege 3 NO Restrict SkypeOut direct dial with PIN 80 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual SkypeOut Access Would you like to allow users to be able to make SkypeOut calls by law below after setting this option Yes O Allow SkypeOut direct dial O Allow SkypeOut direct dial with PIN O Allow SkypeOut calls using speed dial key only f oF No l Restrict SkypeOut direct
5. 3 2 6 1 Backup The administrator can backup the data in the User accounts phonebook IntraCompany and call log Select the data you want to backup and then click BACK UP Choose a destination to save the file It is recommended that you regularly backup all your accounts and phonebook data to a secure location Leverage the World s Largest Free VoIP Network 83 VoSKY Exchange 9140 9180 User Manual 2 Note The User accounts phonebook and Intracompany will be backed up as an Excel file xls and the call log will be backed up as an Access file mdb VoSKY AVEA Exchange 9140 9180 a World s first Skype solution for business Utility Backup M Backup user accounts C Backup phonebook and IntraCompany O Backup call log backup date 12 z 2006 v cro Restore counts Restore phonebook and IntraCompany 3 2 6 2 Restore The administrator can restore data from the backup files Select the data you want to restore and click Browse to select the corresponding file from your PC Click RESTORE to restore the data Note Once you have modified the Dialing Scheme when you want to restore make sure the format of Speed dial key in phonebook and PIN for your user accounts is in accordance with that of current Dialing Scheme If not restoration of the data may not be successful 84 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual
6. Port User 2 User 3 DTMF Dispatch Through packet User 4 Through voice Region Setting Country or region selection custom D Voice Prompt Language of voice prompt English You can set the telecom parameters of the PBX s internal lines Busy Tone Dial Tone Ringback Tone and Congestion Tone and PSTN lines Busy Tone Modify the telecom parameters or click Import to import the telecom parameters file When finished click Save Settings to continue You can save the telecom parameters by clicking Save As Leverage the World s Largest Free VoIP Network 45 VoSKY Exchange 9140 9180 User Manual gt Console YoSEY Exchange 9140 Admin Status Settings Dial Tone Frequency Hz 0 1000 Cadence ms o 5000 Busy Tone 1 i Frequency Hz 0 1000 Cadence ms 0 5000 C Continuous Busy Tone 2 Frequency Hz 0 1000 Cadence ms 0 5000 C Continuous Busy Tone 3 Frequency Hz 0 1000 Cadence ms o s000 C Continuous Ringback Tone r Frequency Hz 0 1000 Cadence ms o 45000 C Continuous Congestion Tone Frequency Hz 0 1000 Cadence ms 1000 0 5000 C Continuous Note You must use the Line Probe Utility to detect the telecom parameters Busy Tone Otherwise it may cause the line locking during the usage of Exchange 9140 9180 which means the PBX cannot release the line after the user hangs up
7. RJ 11 Installation CD User Manual Quick Start Guide DC Power Supply i Note If any item of the above items are damaged or lost contact your reseller as soon as possible Please use the accessories Supplied with the product Using other components may affect voice quality and system stability Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual USB Port 43 A OO IN USE LED FXO Port Power Port USB Port Connects to the PC s USB port with the supplied USB cable FXO Port Connects to the PBX s analog Extension Ports with the Supplied telephone line RJ 11 Power Port Connects Exchange 9140 9180 to the power sockets with the power line Ready LED Green Indicates that the device is ready to work In Use LED Red Indicates that the corresponding FXO port is in use Ready LED Downloadin nor No Power y Power Supply J launched and Green Firmware read Supply Downloading Line off hook No Power Firmware Supply Power Supply An Incoming Connection Line on hook Call established Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 1 2 Features World s first Skype Certified 4 8 ports Skype gateway FXO Company Skype ID mechanism provides a single contact dialing target for any port on Exchange Provides Public Contacts Private Contacts and Intra Company Phonebooks The user can create and manager
8. Vo SKY Smart _ Exchange 9140 9180 gola 244 Anguilla 1264 ntigua and Barbuda 1268 Argentina 54 After you set up the default country code to make an international call using Skype smart dialing dialing the following O area code phone number or O area code cell phone number 0 represents the country code on Exchange For all other international SkypeOut calls dial the following 00 country code area code phone number or 00 country code area code cell phone number The following shows an example of setting Country as USA Smart Dialing Country USA Canada 1 Enable the Smart Dialing select USA Canada 1 from the drop down list 1 To make a SkypeOut call to a San Francisco are phone number area code 415 please dial O area code phone number or O area code cell phone number Exchange 9140 9180 will replace 0 by 1 2 To make a SkypeOut call to Shanghai in China area code Leverage the World s Largest Free VoIP Network 79 VoSKY Exchange 9140 9180 User Manual 21 country code 86 please dial 00 country code area code phone number or 00 country code area code cell phone number Only by making SkypeOut calls with the SkypeOut format can Smart Dialing show its advantage sufficiently We recommend selecting one of the following options when you use Smart Dialing 1 YES Allow SkypeOut direct dial
9. VoSKY Exchange 9140 9180 User Manual Console YoSKY Exchange 9140 Settings Modify Password Portt ea User01 Port2 a oe Userl2 Port3 ee User03 Porta Exit Userl4 Notification Notify me when SkypeOut balance is less than Auto start Exchange Server when Window starts Arrange Skype Windows Auto Set Skype Options If you need Skype to automatically launch when Exchange 9140 9180 launches please select Sign me in when Skype starts as shown below Leverage the World s Largest Free VoIP Network 37 38 VoSKY Exchange 9140 9180 User Manual S Skype DER File Contacts Tools Help 3 Sign in to Skype Skype Name ytest1006 Don t have a Skype Name Password Forgot your password Sign me in when Skype starts Start Skype when the computer starts Not Connected 134 325 Users Online After you enable this feature Exchange 9140 9180 will automatically launch when Windows starts instead of having to launch it manually 3 1 2 Exchange 9140 9180 Auto Notification Exchange 9140 9180 offers an auto notification mechanism to notify you of urgent events You must enter your Skype ID or Cell Phone Number in the Administrator Settings page on Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual the web console refer to Section 3 2 1 4 Administrator Settings Make sure all Skype accounts have SkypeOut credit Otherwise Exchange 9140 9180 is u
10. to be entere 9 Enter the Password Password view only port main and port HTTP We recommend using 1088 for port main and 1080 for port HTTP Click Apply or OK to continue 126 TM Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Wan AC Default Local System Properties Incoming Connections Input Handling V Accept socket connections Disable remote keyboard and pointer view only mode Password Disable local keyboard and pointer Password aa a view only Update Handling Display or port numbers to use Poll foreground window V Poll console windows only C auto display fo P Poll window under cursor Poll on event received only ports 1088 and 1080 Poll full screen main HTTP Bandwidth Optimizations When Last Ghent Disconnects MV Remove desktop wallpaper on client connections Do nothing C Lock workstation Logoff workstation Apply Cancel Advanced 2 Note 1088 and 1080 are used as an example You can use any specific number for your main HTTP service ports Do not use 80 for security reasons 10 Click Finish to complete the installation t Setup Tight NC Completing the Tight VNC Setup a Wizard Setup has finished installing Tight NC on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup 127 Leverage the World s La
11. 3 1 7 DTMF Settings Exchange 9140 9180 provides two ways to transmit DTMF Through Packet or Through Voice The default option is Through Packet 46 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Q Console YoSEY Exchange 9140 Status Settings About Skype User Web Server User 1 Host IF Port User 2 User 3 DTMF Dispatch ae Through packet a Through voice Region Setting Country or region selection Custom v voice Prompt Language of voice prompt English 3 1 8 Change Voice Prompt Language You can change the default language of the voice prompts to your language of choice The default language is English We include the Voice Recording Utility for you to record your own voice prompts if you prefer to use your own refer to Section 6 2 Voice Recording Utility Q Console YoSEY Exchange 9140 Status Settings About Skype User Web Server User 1 Host IF Port User 2 User 3 DTMF Dispatch Through packet User 4 Through voice Region Setting Country or region selection Custom v voice Prompt Language of voice prompt English Leverage the World s Largest Free VoIP Network 47 48 VoSKY Exchange 9140 9180 User Manual The default voice prompt language is English The voice files are saved in the local disk Program Files VOSKY Exchange 9140 9180 Exchange Server Voice Prompt English folde
12. A Finished Rapid setting finished Y have completed Rapid Setting of the YoSKY Exchange xx You may go to the Options page to make any changes to the parameters you have just set Click OK to continue to the Exchange Web Configuration pages Leverage the World s Largest Free VoIP Network 61 62 VoSKY Exchange 9140 9180 User Manual 3 2 2 Users You can login to the Exchange 9140 9180 Web as an administrator or as a normal user All normal users are created and managed by the administrator Click Users on the left navigation panel to view the current user list including Username Ext No PIN Cell Phone Allow SkypeOut and Comments You can sort the user list by clicking the items above VoSKY Exo TAVE Exchange 9140 9180 uae World s first Skype solution for business 4 PINs e Allow SkypeOut 111 Yes 222 Yes 999 13855442254 Yes 3 2 2 1 Add Users Click Add User in the User List page to add a new user account As shown below Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual User List Delete User Add User Show 20 items per page a Pages 17 1 1 Username Ext No Cell Phone Allow SkypeOut Comments oO oO i 19 Yes F 20 Yes 1 2 3 13855442254 Yes In the Add User page the field Username Password Confirm Password and PIN are required The Username and Password are used for logging into the Exchange 9140 9
13. Brazil Chile Colombia Ecuador Guyana Honduras Martinique Paraguay Peru Suriname Uruguay North America Bahamas Barbados Canada Costa Rica Cuba Dominica Republic Mexico Panama United States Oceania Australia New Zealand Solomon Islands 142 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Appendix C FAQ 1 Skype Issues 1 Q What is the bandwidth for each Skype Call 3 Q A The bandwidth of a Skype call depends on the Internet access bandwidth and PC s CPU performance of both sides of the conversation According to statistics provided by the official website of Skype each Skype Call needs an average bandwidth of 3Kb s 16Kb s go to http www skype com help fag technical html for more information What is SkypeOut A SkypeOut allows you to place calls to regular telephones landlines or mobiles all over the world for a low fee Most countries regions have offered the SkypeOut services so far go www skype com products skypeout rates all rates html for more information What is SkypeIn A Skypeln offers you a regular phone number Thus your contacts can call your Skype account by a regular phone A handful of countries regions have offered the SkypeOut services so far go to http www skype com products skypeout rates all rates html for more information How many Skype accounts are needed for VoSKY Exchange 9140 9180 Levera
14. Dialing Scheme Destination Long distance onl gt ol Long distance 1 408 555 1234 m S a i international 011 86 123 456 7980 Speed dial 55 oe PSTN 752 T000 SkypeOut Skype Office PBX Mobile Phone _ Office Prone Ext 4839 Exchange aix Exchange Server r Exchange 91 x Actiontec_Exchange i Serwer Location Code 92 Local PBX and Exchange Skupa e Branch Office Represents a calling source Calls through Exchange 91xx can originate from any one of these devices This section uses the following numbers for its examples Local PBX and Exchange Exchange line Digits to access an Exchange line from access code your office phone 752 7000 Office phone Main company line connected to office number PBX PBX AA Digit s to enter after connecting to Exchange option auto attendant to access Exchange line Actiontec_Exchange Exchange Designated Skype ID for Exchange company Skype ID PIN Individual s user PIN as assigned by Exchange administrator 92 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Destination Description Skype speed Digit s to dial to call a Skype dial number client 1 408 555 1234 Long distance Digits to dial a long distance number number 86 123 456 7890 International Digits to dial an international number number Branch Office with Exchange Description Branch location Digits to dial to call a r
15. Otherwise the Line Probe Utility will not work Warning Before using the Line Probe Utility please make sure that you have enabled the Hunt Group Extension or Call Forwarding on busy feature of the PBX s extension ports which are used to connect with the Exchange 9140 9180 hardware 106 TM Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 1 Run the Line Probe Utility supplied in the Installation CD Open the console and enter the Hunting Group Number of Exchange 9140 9180 in the Hunt Group Ext Number field of Generic Tone Scan Select PBX from the Connection type drop down list The recording time has been set in default but you can change it if you want to After that click Scan to start the scan Line Probe Utility v1 0 0 21 Hunt Group Ext Number 8006 Dial Tone Scan for 3 secon ds Ring Tone Scan for 5 secon ds Busy Tone Scan for 5 secon ds Congestion Tone Scan Ext Number Congestion Tone Scan for 10 secon ds Analysis Frequency Hz M Dial Tone aS V Ringback Tone V Busy Tone V Congestion Tone Inn Analyze 2 The scan process will last for some time It will detect the PBX s extension ports that are used to connect with the Exchange 9140 9180 hardware When finished the following windows will pop up imagel image2 Click OK to close the windows 107 Leverage the World s Largest Free VoIP Network VoSKY Exchange 914
16. Show 20 items page Date Caller Callee Call Log Destination Type Duration Rate min Pages 1 1 1 Price 1 05 2 2006 23 15 45 2 05 12 2006 23 16 50 3 06 12 2006 00 16 58 4 06 2 2006 00 18 20 5 06 2 2006 00 21 38 6 06 12 2006 00 22 25 7 06 2 2006 00 27 08 8 06 12 2006 00 28 36 9 06 12 2006 00 29 33 10 06 1 2 2006 00 31 00 11 0612 2006 00 31 44 12 06 1 2 2006 00 33 39 Total 12 items test90001 test90001 jacky jacky test90001 test90001 test90001 test90001 test90001 test90001 test90001 test90001 3 2 8 Statistics 16 15 test00886 test00886 Skype Skype Skype Skype Skype Skype Skype Skype Skype Skype Skype Skype Skype Incoming Skype Incoming Skype Outgoing Skype Outgoing Skype Incoming Skype Incoming Skype Incoming Skype Incoming Skype Incoming Skype Incoming Skype Incoming Skype Incoming 00 00 13 00 00 15 00 00 02 00 01 14 00 00 14 00 00 22 00 00 12 00 00 24 00 00 23 00 00 25 00 00 23 00 00 42 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 The Statistics page will show when you finish the Configuration Wizard click the icon or login the Web Console In this page you can view the current number of User accounts the number of records in the Phonebook the total
17. Tight VNC 1 Insert the CD to the disk drive and then click Install TightVNC to run tightvnc setup exe Click Next to continue 122 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 Setup Tight HC Welcome to the Tight VNC Setup Wizard This will install Tight NC 1 2 9 on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup 2 Setup Tight HC Information Please read the following important information before continuing When you are ready to continue with Setup click Next Usage Terms Tight NC is free software you can redistribute it and or modify it under the terms of the GNU General Public License While you can use the software freely please consider making a small donation to support our project See more details here http Awww tightvnce com donate html TightVNC on the Web To get more information about Tight NC visit our homepage on tha itab Thaw nar Ni nall Fas binavi manad nara manleanan Fae 3 Select a destination directory and then click Next to continue 123 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 Setup Tight VAC Select Destination Directory Where should Tight NC be installed Q i Select the folder where you would like Tight NC to be installed then click Next C Progra
18. User Manual Console VoSKY Exchange 9180 Status Admin Service About Settings Value Added Service List Status Features inactive Stacking 2 In the VoSKY Exchange Stacking Mode window select Master Exchange Mode to configure the PC as the Master Exchange 9180 WoSEY Exchange Stacking Node Eg Please select either Master or Slave mode forthe Exchange you are currently connected to O Slave Exchange Mode 3 A new tab Stack will be added to the Exchange 9180 Console A warning window will pop up to ask you to enter the Company Skype ID of the Slave Exchange 9180 Click OK to close the window 98 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual FoSEY Exchange 9180 Warning When Exchange 9180 attempts to connect to the network and meanwhile the Windows Firewall is in use the Windows Firewall will pop up a warning message to ask you whether to block this action or not Click Unblock to allow the action Windows Security Alert To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program Name Exchange Administration Console Publisher Actiontec Electronics Inc USA a Keep Blocking Unblock Ask Me Later er Windows Firewall has blocked this program from accepting connections from the Internet or a network If you recognize the program or trust the publis
19. VoSKY E3 VoskYExchange k Exchange 9140 9180 aug World s first Skype solution for business 4 Utility 3 2 7 Call Log Click Call Log on the left navigation to view the call log of users Exchange 9140 9180 records all the information of a call including Date Caller Callee Destination Type Duration Rate min and Price 0 Note Only when using Skype 2 5 or above can Exchange 9140 9180 detect the call rate of SkypeOut calls The Call Log will show the call rate and charges of SkypeOut calls The call rate of SkypeOut does not rely on where the call is launched but the destination of the call go to http www skype com for more information about the call rate of SkypeOut Pay attention to the following items 1 The default currency units of SkypeOut s call rate and charges is the same as that of your purchased SkypeOut Leverage the World s Largest Free VoIP Network 85 VoSKY Exchange 9140 9180 User Manual credit If you change to new currency units the call rate and charges for future SkypeOut calls will also chang The old call records will remain using the previous currency units Changing currency units may cause a currency exchange value loss Skype will send a notification email to you as shown below Hello pci401 Good news We ve now received confirmation that your transaction has cleared and your currency has been converted to EUR In most cases you can immediately
20. YoSEY Exchange 9140 InstallShield Wizard YoSKY Exchange 9140 Pre Installation Requirements Pre Installation Requirements Install Skype software You can download the free Skype software from http www skype com Please DO NOT launch Skype and DO NOT login register to Skype before running the Exchange setup If Skype is running please exit Skype before continuing i Cancel Leverage the World s Largest Free VoIP Network 13 VoSKY Exchange 9140 9180 User Manual 5 The System Requirements Check window shows the system configuration of your PC Verify whether it meets the minimum system requirements of Exchange 9140 Click Next to continue VoSKY Exchange 9140 InstallShield Wizard System Requirements Check Your system has the following configuration Operating System Windows xP Pro CPU Intel R Pentium R 4 CPU 3 20GHz System RAM 512 MB Disk Space Available 117 GB USB Ports Available 5 ports Skype Software Installed 6 Select the number of lines you would like to use default 4 in the VoSKY Exchange 9140 System Configuration window Click Next to continue YoSEY Exchange 9140 InstallShield Wizard YoSKY Exchange 9140 System Configuration Please select the number of lines you would like to use You can activate up to a maximum of four lines allowing for four simultaneous Skype calls Select the number of lines you would like to use 20 Leverage the World s Largest F
21. application was unable to communicate with w the oSKY update center Please click OK to close this message 2 The VoSKY Exchange 9140 LiveUpdate will show the current version of Exchange 9140 software and firmware and the latest version available A message window will pop up to ask whether to update or not Click Yes to update the program FoSEY Exchange 9140 LiveUpdate Anewer version atthe YosSky Exchange 9140 is available Would you like to Update your device to the latest version 3 A message window will pop up to notify that the update is completed Click Close to relaunch Exchange 9140 FoSEY Exchange 9140 LiveUpdate VoSkKyY Exchange 9140 has been updated successfully 132 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 4 After the Exchange 9140 Console relaunched you just need to launch the ports of Exchange 9140 You can view the current version of Exchange 9140 software and firmware in About tab on the Exchange 9140 Console Console YoSEY Exchange 9140 Status Settings Copyright C 2005 Actiontec Electronics Inc VoSkKY Exchange 9140 Software version 2 0 0 29 Firmware version 0611250220 BIOS version 1 0 http iaw vosky com The Exchange is sold by Actiontec with a one year warranty Reseller ID 10256689 Tech Support 86 02157412587 Email service actiontec com Actiontec Support Request Leverage the World s Lar
22. be sentto the email address entered You must have access to this email account to complete the Activation process 2 You MUST complete Activation only on the computer you will be using for YoSKY Exchange 9140 Company Name Actiontec MIS Email Address support VoSKY com Reseller ID 10256689 Note The system will show the Reseller information in the About tab on the Exchange 9140 9180 Console if you have entered the Reseller ID 3 A window will pop up after you click Activate with further instructions to complete the Activation process Click Back to modify an incorrectly entered MIS Email Address Click Cancel to activate at a later time Note If the message window shown below pops up after you click Activate check your Internet connection and disable 24 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Windows Firewall temporarily Click OK and try again VoSKY Exchange 9140 Activation 4 We will send you a confirmation email Check the email account you entered in Step 2 and click the link in the email to complete the confirmation Optional Thank you for purchasing the VoSKY Exchange To complete the Exchange activation process you must click the link below http w vosky com activate pro_emailactivate php p Muerpeng actiontec coms 39 Once you have completed the activation process you can begin to use Exchange and all of its features Vo
23. create 4 8 user accounts for Exchange 9140 9180 in advance 4 Q Why I cannot launch the Skype by clicking Launch 146 button A Please do the following steps a Login in as an administrator or a normal user with administrator privileges b Right click My Computer gt Manage gt Services And Applications gt Services c In the Services list right click Secondary Logon gt Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual properties d In the Secondary Logon window set the Startup type to Automatic and then click Start e When finished click OK to close the window File Action view Window Help e 2 puter Management Local stem Tools Name Status Startup Type Log On As y Performance Logs a Collects pe Manual Network 5 Bs Plug and Play nables ac Started tomatic Local System Manual Bs Portable Media Seri Retrieves t Ss Print Spooler oads files Started Bs Protected Storage rovides pr Started rovi ocal System ocal System cal System cal System unavailable service is disabled any services that explicitly depend on it will Fail to start cal System erver Sy Shell Hardware Det Provides n Sa Smart Card Manages a SB SSDP Discovery Ser Enables dis Ss System Event Notifi Tracks svs Peer rer er Bee er eer err ee ee co000 09 0PPo co FF O9259905900 AAA A A a A eS A A aa a oaogoa
24. the Line Probe Utility will generate the parameters best suited for your environment There should be no need for you to change the region settings if you have successfully used the Line Probe Util ity Leverage the World s Largest Free VoIP Network 43 44 VoSKY Exchange 9140 9180 User Manual Console VoSKY Exchange 9140 Skype User Web Server esr benaanne Host IP 127 0 0 1 Port 8080 User 2 test90006 a DTMF Dispatch User 3 test90007 5 Through packet User 4 test90008 Pyireaugnivoice Region Setting Country or region selection United States Voice Prompt Language of voice prompt O Co To customize the telecom parameters please refer to Section 3 1 6 Setup Telecom Parameters 3 1 6 Setup Telecom Parameters You can use the Line Probe Utility to detect the telecom parameters such as Busy Tone Dial Tone Ringback Tone and Congestion Tone refer to Section 6 1 Line Probe Utility After activation you must import the telecom parameters file into the Exchange 9140 9180 To modify the telecom parameters open the Exchange 9140 9180 Console select Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Custom from the drop down list of Region Setting in Settings tab and then click Change As shown below Console YoSEY Exchange 9140 Status Settings About Skype User Web Server User 1 Host IP 3
25. the office phone number Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual ii Wait for the auto attendant AA greeting and dial the number for the Exchange call option lii Dial the speed dial number of your contact y Example 752 7000 gt 3 gt 55 Advanced Call Options Available only when multiple branch offices have Exchange 4 Making calls directly to a remote office extension through Exchange 91xx a From your local phone i Pick up your office phone and dial the Exchange access code ii Dial the Location code extension of the contact you would like to reach Wy Example 8 gt 92 4839 b From your mobile phone i From your mobile phone dial the office phone number ii Wait for the AA greeting and dial the number for the Exchange call option lii Dial the Location code extension of the contact you would like to reach uw Example 95 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 752 7000 gt 3 gt 92 4839 PIN Exchange Call Access Security The Exchange administrator has the option to enable a higher security call access feature on outbound calls by assigning a PIN Personal Identification Number to each individual The administrator can then force users to enter a PIN as part of the dialing scheme when users want to make an outbound call from Exchange 5 Making long distance or international calls
26. up as shown below Click OK to close the window YoSEY Phonebook Utility Skype ID test90802 test800013 test90009 test800011 test90001 test90007 test90003 test880011 test 90002 test90801 test908021 test90006 t est908015 test90809 test90005 test908022 test90808 test908014 test90004 test908013 test90807 committed 4 View the imported contacts list on the Exchange 9140 9180 Web as shown below 121 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY J WAVES A Exchange 9140 9180 aig World s first Skype solution for business rachel Phonebook Private Contacts Show 20 items per page Add Contact Page mai Key a SkypeID Phone Cell Phone Nickname els ry 111 test800011 112 test800013 113 test880011 114 test90001 115 test90002 116 test90003 117 test90004 118 test90005 119 test90006 120 test90007 121 test90009 122 test90801 123 test908013 124 test908014 125 test908015 126 test90802 127 test908021 128 test908022 19 129 test90807 20 130 test90808 im Of Oi O i O tw O it O im O ii Oo o0 TTT TD HB TOGO TTH OD GD OO cite oo O O Total 21 items HEST Ethene Next gt 6 4 TightVNC If you want to remote control the Exchange 9140 9180 software you can install the TightVNC supplied in the Installation CD 6 4 1 Install
27. viwwaw vosky com The Exchange is sold by Actiontec with a one year warranty Reseller ID 10256689 Tech Support 86 02157412587 Email service actiontec com Suppor Request 101 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 5 2 Slave Exchange 9180 Before configuring the Slave Exchange 9180 make sure that you have configured the Master Exchange 9180 successfully refer to Section 5 1 Master Exchange 9180 After that please refer to the following outlines to configure the Slave Exchange 9180 1 Assign the other one as the Slave Exchange 9180 In Service tab on the console select Stacking in the Value Added Service List and then click Activate Console VoSKY Exchange 9180 Admin Status Settings Service About Value Added Service List Features Status Stacking inactive 2 In the VoSKY Exchange Stacking Mode window select Slave Exchange Mode to configure the PC as the Slave Exchange 9180 102 m Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual WoSEY Exchange Stacking Mode Eg Please select either Master or Slave mode for the Exchange you are currently connected to Master Exchange Mode Cancel 3 After the Slave Exchange 9180 has been activated successfully and the Company Skype ID of it has been set in the Master Exchange 9180 Console it will automatically detect the IP address of the Master Exch
28. 0 9180 User Manual 2 4 Install Exchange 9140 9180 Hardware After completing configuration of the PBX the next step is to connect the Exchange 9140 9180 with the PBX and PC Install the Exchange 9140 9180 hardware by following the steps below 1 Connect the power adapter to the power port which is located on the right side of Exchange 9140 9180 s back panel 2 Plug the other end of the power adapter to an electrical outlet Once it is plugged in the Ready and In Use LEDs of Exchange 9140 9180 will start to flash slowly as shown below Ready yf in Use 12 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Warning Exchange 9140 9180 may cause static noise if the power adapter is not properly grounded Please insert the adapter to a grounded three hole wall socket to avoid this issue 3 Connect Exchange 9140 9180 to the Extension Ports on your PBX with the supplied telephone lines RJ 11 We recommend you connect the ports in the pattern described below this will increase the reliability of making and receiving calls through Exchange 9140 9180 C Note The recommended Call Forwarding on Busy sequence for Extension Ports on your PBX is Ext 1 gt Ext 2 gt Ext 3 gt Ext 4 gt Ext 8 Exchange 9140 Connect FXO porti of Exchange 9140 to the Ext 4 port on the PBX Connect FXO port2 of Exchange 9140 to the Ext 1 port on the PBX
29. 0 9180 User Manual Line Probe Line Probe x Note If any exceptions occurred during the Generic Tone scan process please go back to step1 and try it again 3 In the Ext Number field of Congestion Tone Scan enter a valid PBX extension number which has not been used by the Exchange 9140 9180 and then MAKE THAT EXT BUSY Click Scan to start the scan 108 TM Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Line Probe Utility v1 0 0 21 Generic Tone Scan Hunt Group Ext Number S006 Connection type PBX Dial Tone Sean for 3 seconds Ring Tone Sean for 5 seconds Busy Tone Scan for 5 seconds Scan Scan Congestion Tone Scan Ext Number 8022 Congestion Tone Scan for 10 seconds Analysis Frequency Hz Cadence ms Dial Tone E WV Ringback Tone tS V Busy Tone Eee V Congestion Tone 4 The scan process will last for some time It will record the telecom parameters of Congestion Tone When finished the following window will pop up Click OK to close the window Line Probe Eg Scanning Successfull U2 Note If any exceptions occurred during the Congestion Tone scan process please go back to step3 and try it again 5 The scanned telecom parameters have to be analyzed by Probe first Click Analyze to analyze the parameters 109 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Line Probe Utili
30. 0 country code area code telephone number or 00 country code cell phone number Leverage the World s Largest Free VoIP Network B 68 VoSKY Exchange 9140 9180 User Manual VoSKY Esp WAVEessS ge Exchange 9140 9180 Cuu World s first Skype solution for business 4 Admin Phone book Users Add Contact 9 Phonebook IntraCompany Speed Dial Key 70 89 Call Log Skype ID Phone 13 Utility Options 2 Logout When finished click Save to save the new contact Click Save amp Next to save the new contact and add an additional new contact 3 2 3 2 Modify Public Contact Info The Public Contacts page will show the information of a Public Contact Select the check box of the public contact you want to delete and then click Delete Contact as shown below Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY ssp Waly Gx hamge Genes Exchange 9140 9180 eua World s first Skype solution for business ea Phonebook IntaCompany Key SkypeID Phone Cell Phone 70 iris 533 71 00862150897350 72 pci401 Fi actiontecsh Call Log Utility 74 00862150897352 80 aei test KS KS KS SKS KS To view the information of a public contact just click the Skype ID Phone of whom you want to view You can view the information in the Public Contact Info page To modify a public contact click the Modify button to edit the values you wish to change Click Save to sav
31. 0220 BIOS version 1 0 http iaw vosky com The Exchange is sold by Actiontec with a one year warranty Reseller ID 10256689 Tech Support 86 02157412587 Email service actiontec com Support Request Leverage the World s Largest Free VoIP Network 137 VoSKY Exchange 9140 9180 User Manual 4 Go to one of the VoSKY website forums http www VoSKY com forum English http www VoSKY com forum1 Simplified Chinese http www VoSKY com forum2 Traditional Chinese Thank you for purchasing VoSKY Exchange 9140 9180 We will handle your problems or suggestions as soon as possible 138 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Appendix A Exchange 9140 9180 And Firewall Some users may have difficulty in connecting Exchange 9140 9180 to the network due to the installed firewall on their PC Exchange 9140 9180 should work well with any firewall Exchange 9140 9180 needs unrestricted outgoing TCP connections to some TCP ports If Exchange 9140 9180 fails to connect to network when activating stacking or upgrading it is likely that your firewall is blocking these and you need to open up some outgoing TCP connections Note that this is about outgoing connections not incoming connections In most firewalls you have to specify a destination port to open Open up outgoing TCP connections to port 80 8080 Some firewalls restrict traffic to HTTP protocol and in t
32. 140 9180 software initially you must install Skype in your PC Exchange 9140 9180 supports Skype 2 0 and Skype 2 5 However we recommend installing Skype 2 5 as this version enables Exchange 9140 9180 to show the call rate of SkypeOut in the Call Log If you have installed Skype already skip this section and jump to Section 2 5 2 Install Exchange 9140 9180 Software 1 Insert the Installation CD into your disk drive A Welcome to VoSKY Exchange window will come up Click Install Skype to install Skype 2 5 Vo S KY i Line Probe Utility Aes Install Skype X Install Exchange 9140 Welcome to ea VoSKY Exchange 9140 9180 HEL rionvnc 3 VoSKY Voice Recording Utility VoSKY Phonebook Utility ee View Documents Cis Install Exchange 9180 A Install Adobe Reader a Exchange Support Template Actiontec amp Exit Exchange Setup Leverage the World s Largest Free VoIP Network 15 VoSKY Exchange 9140 9180 User Manual 2 In the Skype Install window select your language read the Skype End User License Agreement EULA and Skype Privacy Statement Select the option Yes I accept the EULA and I have read the Privacy Statement and click Options to continue ay Hello Thank you for downloading Skype PT Select your language English v 2 Yes I have read and accept the Skype End User License 4qreement andthe Skype Privacy Statement Cima 3 In the Options window you can click Br
33. 180 Web Console The PIN parameter on the page will notify you of the number of digits required for this parameter Note If the number of digits required for PIN is 3 that means the PIN value cannot contain less than or more than 3 digits VoSKY ES WoSKYjExchange Series Exchange 9140 9180 Qtaahanas World s first Skype solution for business y Add User PIN 3 digits Allow SkypeOut access Es O NO Extension Number Cell Phone Number Skype ID Telephone Number Warning The first digit of a PIN cannot be 9 Leverage the World s Largest Free VoIP Network 63 VoSKY Exchange 9140 9180 User Manual The option Allow SkypeOut access Is used to determine whether a user is allowed to make SkypeOut calls or not The default option is configured in the Configuration Wizard refer to Section 3 2 1 1 SkypeOut Settings Each user can modify his own information by logging into the Exchange 9140 9180 Web Console with his username and password The field Extension Number Cell Phone Number Skype ID and Telephone Number are optional When finished click Save to save the new user Click Save amp Next to save the new user and add an additional new user 3 2 2 2 Modify User Information The User List page will show the information list of users Select the check box of the user you want to delete and then click Delete User as shown below The admin cannot be deleted VoSKY sre Wea
34. 81 3 2 et PBX SENOS cx ceseeeceitecessiconseeeasaceerasenion 82 3 2 5 5 Remote Internet Call Settings 83 JAO UCN cacnaemandtadacieondareantatenceasseananeaiecacepenenednn 83 FOE Ba KUD eee a aE E 83 3 2 6 2 Restore uassssssssssnsnnensnsenensnnensnsnnnnnnnnnnas 84 Da Coll EO eraa E EE 85 IL C aaa E A EENAA 87 3 2 INOPMIG USOT erriaren nr rnana NEn 88 3 2 9 1 Add Private Contact sssssessssnsrsnrsrnrsns 89 3 2 9 2 Modify User Profile ccsssssececeeeeeeeenenes 91 4 Dialog SCHCNG vrsivcctticsscrcdeassswsenacecnstsssasnecwenscsesnnveawinewes 92 S SLACKING anri EAE 97 5 1 Master Exchange 9180 ssssssssssensnsnsssssssnnnnsnsneerennne 97 5 2 Slave Exchange 9180 saciasusctesivesinessasmiuriioseeianasarieenn 102 O USEr TOONS wire ccteecsiicaiissninensrenisewrnsidisediiniweneesemainieseinennes 106 oL LING Prope UUH rerio aii 106 6 1 1 Record the telecom parameters of PBX s analog internal INES sesesssensnnnssnnnsnnnnnnenennsennnnnnnnsensnnn 106 6 1 2 Record the telecom parameters of PSTN lines 111 6 1 3 Adjust Exchange 9140 9180 voice volume 114 6 2 VoSKY Voice Recording Utility ccc ccccce cece e eee eens 116 6 3 Phonebook Utility cece eee e ee eeceeseneneeesccennnreeesseegnnaes 117 Oe NIGH ING E AE E A 122 6 4 1 Install TIONEVYNCG wcxidscdccseeesaisesaestseauisessietesmsaniaets 122 6 4 2 Remote Control Exchange 9140 9180 Server 128 7 Update Exchange 9140
35. 90005 gt Hardware resumed success gt Extension Line Available gt Skype API attach not available gt Skype API attach success gt Current Skype user test90005 J EUR 0 01 image4 Leverage the World s Largest Free VoIP Network 33 VoSKY Exchange 9140 9180 User Manual 6 Repeat the above 5 steps for each port When all the ports are launched the LEDs of Exchange 9140 9180 hardware will be shown as below imagel1 and all status indicators in Status tab on the Exchange 9140 9180 Console will be Green image2 Console VoSKY Exchange 9140 Status Settings Status Control Useri Status Window Skype ID test90001 Exchange Status Free Skype Status Online Line Status Available Q z gt Dial 11911 830 Skype ID pci401 gt Dial 22911 830 REJECT Incoming call from iris gt Incoming call from iris gt Incoming call from iris gt Dial 11911 830 Skype ID pci401 gt Dial 11916 REJECT gt Dial 1191116 Skype ID pci401 gt Dial 1191116 Skype ID pci401 gt Dial 1191116 Skype ID pci401 EUR 4 23 image2 34 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 5 5 Verify Exchange 9140 9180 System Exchange 9140 9180 will automatically create a contact Skype ID echo123 for testing during the installation The speed dial key of echo123 is 9 After connecting to the PBX we recommend checking the Exchange 9140 9180 syst
36. 9180 Single Desktop enables you to manage 4 8 Skype accounts in one desktop The Leverage the World s Largest Free VoIP Network 41 42 VoSKY Exchange 9140 9180 User Manual picture below shows the four accounts created by Exchange 9140 during the installation Pick a task Change an account Create a new account Change the way users log on or off or pick an account to change We recommend using a dedicated system and creating a Windows account with administrator privileges to install the Exchange 9140 9180 software Warning Do not manually delete the windows accounts created by Exchange 9140 9180 Otherwise Exchange 9140 9180 will not work properly 3 1 4 Change Skype Settings Before using the Exchange 9140 9180 you must first configure the Skype settings Click Auto Set Skype Option to make the Exchange 9140 9180 automatically configure all the launched Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Skype settings Console YoSEY Exchange 9140 Admin Settings Modify Password Notification Notify me when SkypeOut balance is less than V Auto start Exchange Server when Window starts Arrange Skype Windows Auto Set Skype Options 3 1 5 Change Region Settings Exchange 9140 9180 provides the telecom parameters for more than 100 countries or regions refer to Appendix B Country Region List The telecom parameters detected by
37. 9180 Software scccceceeeenes 131 8 Uninstall Exchange 9140 9180 Software cccessssneneess 134 9 Reguest SUD DOME siisincsncsessicansecssnmesederserieetcnensseniesnsdarestes 137 Appendix A Exchange 9140 9180 And Firewall 139 Appendix B Country Region LIST sssssnsnsnnnnnnnnnnnnnnnnnnnnnn 142 ApDpEnNADCC FAQ irirsnmannianinn Aara 143 Ie SKY De SSNS aa E E E 143 2 PBA VSG U SE E EAE E 144 3 VOSKY Exchange 9140 9180 ISSUES ccceeeeeeeeeeeeeeeeees 145 Appendix D Glossary serivsssstnneccsccanisinedeckecnsttensunsedentdawarswns 151 Appendix E SpecificationS ss ss 154 Appendix F INOUICES siscrrisinor nananana aaa 156 Appendix G Limited Warranty s ss 2 2 2 159 VoSKY Exchange 9140 9180 User Manual I Introduction You can skip Section 1 Introduction and move to Section 2 Installation directly However we recommend reading through Section 1 to familiarize yourself with the benefits of VoSKY Exchange 9140 9180 and to aid with proper installation and operation Thank you for purchasing VoSKY Exchange 9140 9180 VoSKY Exchange 9140 9180 has made further advances to its feature set over Exchange 9040 9080 A new dialing scheme has been implemented to simplify dialing to remote branches Now you can make calls to your branches in a similar manner as you would when calling your local extension phones VoSKY Exchange 9140 9180 brings S
38. ACK Warning s Yod and 2f are defined by the system and cannot be changed Note Enter the symbol n at the place where you want to start a new line Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Please save the file after customization If Exchange 9140 9180 is running at that time exit and relaunch each port for the new file to take effect To restore the default System Instant Message file just delete the messages you have customized previously 3 2 Exchange 9140 9180 Web Settings The section aims at showing you how to configure the Exchange 9140 9180 Web Console You must complete the settings before using the Exchange 9140 9180 to make calls e The User Management of Exchange 9140 9180 including adding deleting and modifying user and contact details e The Phonebook Management of Exchange 9140 9180 including Public Contacts Private Contacts and Intra Company Phonebook e Remote Internet Call Settings e Dialing Scheme Settings e SkypeOut Settings Open your browser and enter http localhost 8080 or http 127 0 0 1 8080 in the address bar Enter the Username and Password of administrator in the login page default Username admin Password password Select Remember me if you want to login automatically later Click Login to enter the VoSKY Exchange 9140 9180 Web Console page Leverage the World s Largest Free VoIP Network 23 VoS
39. Auto Attendant Voice Prompt File List loopback P1 Welcome message on inbound calls loopback F1 Welcome message on inbound calls loopback P4 Valid speed dial but not assigned to contact yet loopback P6 Nobody answers the call after a certain duration loopback P Dial an extension number which is busy yp_alarm USB cable gets disconnected from Exchange vpl Welcome message on outbound calls 8 Seconds 3 You can listen to the default voice prompt by clicking the play icon gt Click the record icon to record the voice prompt When finished the following window will pop up Click OK to close the window VoSKY Voice Recording Utility v2 0 0 19 1 x Auto Attendant Auto Attendant Voice Prompt File List Welcome to VoSKY Exchang f number of the person you would like to reach followed H Auto Attendant Recording successful 8 Seconds ej gt B so gt 117 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 4 Click the play icon gt to play the recorded voice prompt 5 Click the save icon f to save the recorded voice prompt When finished the following window will pop up Click OK to close the window Note The recorded voice prompt will be saved to local disk Documents and Settings admin default Application Data Line Probe Utility Backup in your PC Click the open icon gt to open the folder VoSKY Voice Recordi
40. Connect FXO port3 of Exchange 9140 to the Ext 2 port on the PBX Connect FXO port4 of Exchange 9140 to the Ext 3 port on the PBX Leverage the World s Largest Free VoIP Network 13 14 VoSKY Exchange 9140 9180 User Manual EXT 1 EXT 2 EXT 3 EXT 4 J i SS PBX Analog Extension Ports Exchange 9140 FXO port Exchange 9180 e Connect the FXOA1 port of Exchange 9180 to the port Ext 8 on the PBX e Connect the FXOA2 port of Exchange 9180 to the port Ext 1 on the PBX e Connect the FXOB4 port of Exchange 9180 to the port Ext 7 on the PBX EXT 1 EXT 2 EXT 3 EXT 4 EXT 5 EXT 6 EXT 7 EXT 8 PBX Analog Extension Ports a Exchange 9180 FXO port 4 Connect Exchange 9140 9180 to the PC server with the supplied USB cable s The USB port 1 for Exchange 9140 2 for Exchange 9180 is on the left side of Exchange 9140 9180 s front panel 5 When finished please run the Line Probe Utility supplied in the Installation CD to detect the telecom parameters refer to Section 6 1 Line Probe Utility Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 5 Install pie and Exchange 9140 91 Software This section guides you through the installation of the required Exchange 9140 9180 software Additionally there are included instructions on how to activate launch and verify your Exchange 9140 9180 installation 2 5 1 Install Skype Software Before installing the Exchange 9
41. Dedicated Network Connection Refer to Section 1 3 c Clean Operating System no unnecessary software installed except for the firewall and anti viru d The system does not belong to any Windows Active Directory domain e A Windows user account with administrator privileges has been created and is currently the one in use 2 Exchange 9140 9180 a Exchange 9140 9180 Hardware and Fittings Refer to Section 1 1 b Reseller ID for activating the SW Refer to Section 2 5 3 Leverage the World s Largest Free VoIP Network 10 VoSKY Exchange 9140 9180 User Manual a Telecom Parameters Dial Tone Busy Tone Ring Tone Congestion Tone Required b Configure Call Forwarding on Busy or an Extension Hunt Group Required c Each Analog Extension Port can generate a Busy Tone Required d A sufficient number of Analog Extension Ports are available Required 2 2 Installation Flow Chart The Installation Flow Chart below diagrams the proper installation flow when setting up the Exchange 9140 9180 Studying this chart will give you a good overview of the necessary steps to install the Exchange 9140 9180 Exchange 9140 9180 Installation Flow Chart Install Install Exchange Run Line Skvpe 9140 9180 Probe Utility YP Software Hardware Verify Activate Launch Install Exchange Exchange Exchange Exchange 9140 9180 9140 9180 9140 9180 9140 9180 System Software Software Software Leverage the World s Largest Free VoIP N
42. E SALE INSTALLATION MAINTE NANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCT EVEN IF ACTIONTEC ELECTRONICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM AGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR RE FUND OF THE PURCHASE PRICE PAID AT ACTIONTEC ELECTRONICS OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Dispute Resolution The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics response to the complaint In the event that the Customer is still not satisfied with the response of the Director of Leverage the World s Largest Free VoIP Network 163 VoSKY Exchange 9140 9180 User Manual Technical Support the Customer is instructed to cont
43. Enables a remote Allows multiple us Provides user exp Manages an unint Provides support Mansnee and ironl Started Started Started Started Started Started Started Started Started Started Started Started Started Started Manual Automatic Manual Automatic Manual Disabled Automatic Automatic Automatic Automatic Automatic Manual Manual Automatic Automatic Automatic Automatic Manual Disabled Manual Automatic Manual Manual Marital Local System Network Service Network Service Local Service Local System Local System Local System Local System Local System Local System Local System Local Service Local Service Local System Local System Local System Local Service Local System Local System Local System Local System Local Service Local Service Laral Svetam 2 After launching Skype successfully you can login by using an existing Skype account or creating a new one Leverage the World s Largest Free VoIP Network 29 VoSKY Exchange 9140 9180 User Manual S Skype Create Account 3 Create a new Skype Account Choose Skype Name Exchange Must contain between 6 and 32 characters Already got a Skype Kame Click here to sign ir Password pees Minimum 4 characters Repeat Password ee E mail Sign me in when Skype starts Start Skype when the computer starts Note We recommend creating Skype IDs with a sequential naming convention s
44. Group Number field and the PSTN number which you connected to the FXO 1 Al port of Exchange 9140 9180 in the Phone Number field Click Scan Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual to begin the scan Line Probe Utility v1 0 0 21 Tone Voice Volume Hunt Group Number g Phone Number 50897520 5 When finished the following window will pop up Click OK to close the window Line Probe x Scanning Successful 6 Click Save save the settings 115 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Line Probe Utility v1 0 0 21 Tone Yo Voice Volume Hunt Group Number g Phone Number 50897520 7 When completed please exit the program 6 2 VoSKY Voice Recording Utility You can use the VoSKY Voice Recording Utility supplied in the Installation CD to record all the voice files of Exchange 9140 9180 and then replace the default voice files refer to Section 3 1 8 Change Voice Prompt Language 1 Make sure the PC is equipped with a working microphone and headphones The microphone and headphones are used for recording 2 Run the VoSKY Voice Recording Utility supplied in the Installation CD and select the voice prompt file as shown below 116 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual YoSKY Voice Recording Utility 2 0 0 19 Auto Attendant
45. KY Exchange 9140 9180 User Manual Note For security reasons please change your administrator password after logging in M A fk VoSKY Internet Calls for Everyone Everywhere A lt alba Mass User Login 3 2 1 Configuration Wizard 3 2 1 1 SkypeOut Settings The first time you login as an administrator the configuration wizard will ask you several questions to configure the administrator account properly You must select one of the following options for SkypeOut access 24 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 A Ler VoSKY Internet Calls for Everyone Everywhere 4g nla F s SkypeOut Ac 1 at u like to allow o be calls be laiha alaw efter 1 Yes If you select any option under Yes the default value of Allow to Dial SkypeOut will be YES in the Add User page a Allow SkypeOut direct dial i All users can make SkypeOut calls directly SkypeOut number ii The user allows to make SkypeOut calls by the Speed dial key in the Private Contacts list Speed dial key iii All users can make SkypeOut calls by the Speed dial key in the Public Contacts list Speed dial key b Allow SkypeOut direct dial with PIN i Users are allowed to make SkypeOut calls if prefixed with their PIN PIN SkypeOut number i Users are allowed to make SkypeOut calls by Speed dial key in the Private Contacts list PIN Speed dial ke
46. List Features Status Stacking active connected 5 View the software version and stacking mode in About tab on the Slave Exchange 9180 Console Console YoSKY Exchange 9180 Admin Status Settinas Service About Copyright C 2005 Actiontec Electronics Inc VYoSKY Exchange 9180 l Software version 2 0 0 29 Slaver Firmware version 0611250220 BIOS version 1 0 http ihaw vosky com The Exchange is sold by Actiontec with a one year warranty Reseller ID 10256689 Tech Support 86 02157412587 Email service actiontec com Actiontec Support Request 105 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 6 User Tools This section shows how to have a better experience of using Exchange 9140 9180 with the following tools supplied in the Installation CD 6 1 Line Probe Utility Before installing the Exchange 9140 9180 software you must use the Line Probe Utility to detect the telecom parameters of PBX and PSTN Otherwise it may cause Line Locking Line Probe Utility can automatically detect the Dial Tone Ringback Tone Busy Tone and Congestion Tone of PBX as well as the Busy Tone of PSTN 6 1 1 Record the telecom parameters of PBX s analog internal lines Before you start the recording please make sure that you have connected the Exchange 9140 9180 hardware with the PBX properly refer to Section 2 4 Install Exchange 9140 9180 Hardware
47. Network VoSKY Exchange 9140 9180 User Manual fo Another program wants to use Skype be vy Another program is trying to access Skype This can be a potential security risk sk What would you like to do B9 Name YoSKY Phonebook Utility exe wT Allow this program to use Skype Allow this program to use Skype but ask again in the future Do not allow this program to use Skype What does this mean 2 The Skype contacts will show in the Skype Contacts column If you want to add a speed dial key to a contact you have to enter it in the corresponding Speed Dial Number column refer to the settings of speed dial key on the Exchange 9140 9180 web At the bottom of this window enter your PIN Password and Host IP and then click Apply Thus all the Skype contacts will be imported into the Exchange 9140 9180 database 120 TM Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual RJ YoSEY Phonebook Utility Skype Contacts Speed Dial Number test800011 111 test800013 112 test880011 113 test90001 114 test90002 115 test90003 116 test90004 117 test90005 118 test90006 119 test90007 120 test90009 121 test90801 122 test908013 123 test908014 124 test908015 125 test90802 126 test908021 127 test908022 128 a 159 test90807 160 test90808 130 161 test90809 131 PIN 27 Password pepe Host IP 192 3 When finished a message window will pop
48. ROSet 14 81MB Add New Programs Sag Realtek AC 97 Audio 39 35MB B skype 2 5 21 62MB amp oSKY Exchange 9140 Size 104 00M6 Add Remove windows Click here for support information Used frequently Components Last Used On 11 26 2006 n To change this program or remove it from your computer click Change Remove Change Remove eainoaen iB Windows Installer 3 1 KB893803 Accessand WinPcap 3 0 Size 0 39MB Defaults 4 VoSKY Exchange 9140 9180 InstallShield Wizard will be launched to guide you the uninstallation process Click Remove to continue YoSEY Exchange 9140 InstallShield Wizard Welcome Modify repair or remove the program Welcome to the YoSKY Exchange 9140 Setup Maintenance program This program lets you modify the current installation Click one of the options below Modify E Select new program features to add or select currently installed features to remove Repair SF Reinstall all program features installed by the previous setup E Remove all installed features 5 Click Yes in the pop up window YoskTt Exchange 9140 InstallShield Wizard Do you want to completely remove the selected application and all of its features i Cancel Leverage the World s Largest Free VoIP Network 135 VoSKY Exchange 9140 9180 User Manual 6 The uninstallation program will delete the VoSKY Exchange 9140 9180 files After the uninstallation the Uninstall Complete window will po
49. SKY Exchange Product Email Activation is Successful Es Certified You may now close this window and return to the Exchange software to complete the activation process L Note You should receive the email within three minutes If not please check the following items 1 The value for MIS Email Address you entered in Step 2 is a valid email address You can click Back to modify Leverage the World s Largest Free VoIP Network 25 VoSKY Exchange 9140 9180 User Manual this value 2 Check the spam junk or recycle bin of your email account Your email program or service may incorrectly tag the message as junk or spam email 5 Click Next to finish the activation YoSEY Exchange 9140 Activation Activate the system j 1 Please check the email account you used for registration Click the link in the email to confirm the registration information you provided 2 Once you have clicked on the email confirmation link return to this window and click the Next button to activate the VoSkKY Exchange 9140 3 You can complete the activation process ata later time by clicking the Cancel button If you ve already completed the email comfirmation step the activation process will launch automatically upon the initial start of the YoSKY Exchange 9140 4 Otherwise you have to re launch the Activation process by clicking the Activate Product button in the About dialog window Warning The YoSkKY Excha
50. SKY Exchange 9140 9180 User Manual VoSKY Internet Calls for Everyone Everywhere Dialing Scheme Exchange provides a two segment Porla Had lg scheme Both segments together canno ni di The ae rnu umper ynei N Nu ER ee Ple onfigure a di use ith ne xchange Phon aba ok B P m Maximum length i Note Modifying the Phonebook s format will delete all the data in your nt Phonebook and accounts will be left without a PIN Please backup your data before you modify these values fo are reserved for public speed dial keys a 2 m m 4 s Soo poOMe y lt a o o e a o Set the range of Speed dial keys for your Public Contacts By default we reserve the range 70 89 for use as Speed dial keys for Public Contacts 2 digit Speed dial key as default You can customize the range of keys used for Public Contacts by changing the first digit of Speed dial key in the drop down list any digit from 1 to 8 is valid The remaining Speed dial keys will be reserved for Private Contacts 7 Example If you set the Dialing Scheme as 4 digit PIN X 3 digit Speed dial key y 1 X 1000 8999 is reserved for the PIN 2 Y 700 899 is reserved for the speed dial key of Public Contact 3 Y 0 699 is reserved for the speed dial key of Private Contact The first digit cannot be 9 4 The digit value of 9 as the first number dialed is reserved for Location Code use Enter the digit and click Next to continue L
51. VoOSKY 4o EXCHANGE 9180 User Manual This manual applies to Exchange 9140 and Exchange 9180 Certified Acronted How to Use This Manual The following symbols are used to provide a more comprehensive understanding of this manual l Note A Note indicates important information about product features and services lL Note If any item above is damaged or lost contact your reseller as soon as possible Warning A Warning will notify you of improper procedures or actions which may cause possible damage to the hardware or loss of data Warning Exchange 9140 9180 may cause static noise if the power adapter is not properly grounded In Section 4 Dialing Scheme we use gt to indicate pause and to ask you to dial continuously Example 8 is the Exchange access code 92 is the Location code 4839 is the extension number of the contact you would like to reach please dial 8 gt 92 4839 We use a Bold font to indicate important steps during installation configuration etc The first time you use the Exchange 9140 9180 we recommend reading this manual in the following sequence Section 2 Installation Install Exchange 9140 9180 Section 3 2 1 1 SkypeOut Settings SkypeOut Settings Section 3 2 3 Phonebook Phonebook Settings Section 4 Dialing Seheme The dialing scheme of Exchange 9140 9180 with detailed examples Table of Contents 1 THEFOGUCUON iincatin
52. XPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED ACTIONTEC ELECTRONICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WAR RANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAU THORIZED ATTEMPT TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF GOD 162 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW ACTIONTEC ELECTRONICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH TH
53. a of os Fo gt Extended Standard 7 5 Q A DOS window will automatically pop up after the 6 Q installation of VOSKY Exchange 9140 9180 What is the use of it A The DOS window is used for launching the Web Server of Exchange 9140 9180 Do not close it until you exit Exchange 9140 9180 Why I have to activate the Exchange 9140 9180 software before using it A The Value added Service the further information about Exchange 9140 9180 and after sales service will not be available until you activate the Exchange 9140 9180 software Please enter your company name Email Address and Reseller ID correctly to activate the software Leverage the World s Largest Free VoIP Network 147 VoSKY Exchange 9140 9180 User Manual 7 Q Why does Exchange 9140 9180 create 4 8 Windows user accounts during the installation A Single Desktop enables you to manage 4 8 Skype accounts on one desktop Each Windows user account corresponds to a Skype account and a port of Exchange 9140 9180 Manually delete any Windows user account may make Exchange 9140 9180 not work The administrator has entered his cell phone number in the Administrator Settings page on the web to enable the Auto Notification But why he cannot receive the SkypeOut call after the urgent events occur A Skype will notify the administrator by making a SkypeOut call to his cell phone The cell phone number should be entered with a SkypeOut format OO coun
54. act the Director of Marketing In the event that the Customer is still not satisfied with the response of the Director of Marketing the Customer is instructed to contact the Chief Financial Officer and or President Governing Law This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws and principles and excluding the United Nations Convention on Contracts for the International Sale of Goods 164 Leverage the World s Largest Free VoIP Network VoSKY Leverage the World s Largest Free VoIP Network Skype P N 0530 0548 000
55. ake effect Do you wart to restart your computer now Yes ho 4 When the port is launched the corresponding status indicator under the Admin tab on the Exchange 9140 9180 Console will be Green as shown below Leverage the World s Largest Free VoIP Network 31 VoSKY Exchange 9140 9180 User Manual Console YoSEY Exchange 9140 Admin Settings About Modify Password Port User02 Port3 User03 Part User04 Notification Notify me when SkypeOut balance is less than C Auto start Exchange Server when Window starts Arrange Skype Windows Auto Set Skype Options 5 The Ready and In Use LEDs will start to flash quickly when Exchange 9140 9180 downloads the firmware imagel1 Once the firmware has finished loading the two LEDs will be solid on for a few minutes image2 When ready the In Use LED will turn off and the Ready LED will be solid on image3 The corresponding status indicator under the Status tab on the Exchange 9140 9180 Console will be Green image4 32 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual amp Console VoSKY Exchange 9140 Settings Status Control Useri Status Window Skype ID test90005 Exchange Status Free Skype Status Online Line Status Available gt Hardware released success gt Exchange Admin Server exit gt Current Skype user test90005 gt Skype API attach not available gt Current Skype user test
56. amp Performance Logs and Device Manager amp Storage Removable Storage Disk Defragmenter ZA Disk Management Ta Services and Applications Services WMI Control 8 Indexing Service gt 4 Extended Secondary Logon Stop the service Pause the service Restart the service Description Enables starting processes under alternate credentials If this service is stopped this type of logon access will be unavailable If this service is disabled any services that explicitly depend on it will Fail to start Standard Name Description Status Startup Type Log On As RaRemote Desktop Sy Remote Procedur Sy Remote Procedur Sa Remote Registry Sa Removable Storage Sy Routing and Rem Bs Security Account Bs Security Center Ba Server Sy Shell Hardware D By Smart Card Ra SSDP Discovery Ra System Event No Bq System Restore SRy Task Scheduler SRy TCP IP NetBIOS Sa Telephony Sy Telnet Sy Terminal Services Sy Themes Sa Uninterruptible Ps Bs Universal Plug an Ba val ime Shadan Manages and con Provides the endp Manages the RPC Enables remote u Offers routing ser Enables starting p Stores security inf Monitors system s Supports file prin Provides notificati Manages access t Enables discovery Tracks system ev Performs system r Enables a user to Enables support f Provides Telepho
57. ange 9180 You can see the IP address in Host IP field in Settings tab on the Slave Exchange 9180 Console As shown below Console VoSKY Exchange 9180 Stack Service Admin Status Skype User User 1 User 2 Port User 3 Host IP About Settings DTMF Dispatch Through packet User 4 Through voice User 5 Region Setting Country or region selection User 6 Custom User 7 eranae Voice Prompt Language of voice prompt User 8 English v 103 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual lL Note A warning window will pop up if the Slave Exchange 9180 cannot detect and connect with the Master Exchange 9180 Please check the following items 1 An activated Master Exchange 9180 2 The Company Skype ID of the Slave Exchange 9180 has been configured on the Master Exchange 9180 Console 3 The connection between the Master Exchange 9180 and the Slave Exchange 9180 is normal and they can communicate with each other 4 View the connection status of Master and Slave in Service tab on the Slave Exchange 9180 Console as shown below The connection status is connected since we have connected the Master and Slave successfully 104 ae Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Console VoSKY Exchange 9180 Admin Status Settings Service About Value Added Service
58. annot login to the Exchange 9140 9180 Web Console or manage its Private Contacts until the administrator reconfigures the PIN for them In the User List page these PINs will show a next to the name which shows the users who are currently in an invalid state Leverage the World s Largest Free VoIP Network td 78 VoSKY Exchange 9140 9180 User Manual 5 The administrator must reconfigure the PIN with the new dialing scheme otherwise these users will be invalid Click the corresponding username in the User List page to enter a new PIN Click Save to save the modification as shown below new PIN 4 Gxhengs Genies gt Enge World s PTER Skype solution for business User Info 3 2 5 2 Smart Dialing Scheme Settings The new Smart Dialing feature is added under the Options page You no longer need to worry about dialing the country code for certain SkypeOut calls when Smart Dialing is enabled The Smart Dialing feature will enable you to choose a default country code and should be set to the country you make the majority of your SkypeOut calls to These calls can be dialed just like you would dial a domestic call You don t need to dial the country code just the area code and the phone number To use this feature go to Options and pick the country region from the drop down list on the right Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual
59. anual product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Actiontec Electronics may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Actiontec Electronics Inc Replacement products may be new or reconditioned Actiontec Electronics warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Software Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from Actiontec Electronics or its authorized reseller Actiontec Electronics warrants the media containing software against failure during the warranty period The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be available for download at the Actiontec Web site www actiontec com Actiontec Electronics sole obligation under this express warranty shall be at Actiontec Electronics option and expense to refund the purchase price paid by Customer for any defective software product or to replace any defective media with software which substantially conforms to appl
60. argest Free VoIP Network VoSKY Exchange 9140 9180 User Manual A Please make sure that you have enabled the Voice Mail feature of your PBX 3 VoSKY Exchange 9140 9180 Issues 1 Q How many Windows user accounts are needed to install VoSKY Exchange 9140 9180 A Four Windows user accounts will be automatically created when you install VoSKY Exchange 9140 and when you install VoSKY Exchange 9180 eight Windows user accounts will be automatically created 2 Q Why I cannot switch among the Windows user accounts A If your PC belongs to a certain domain you will be unable to create or switch among the user accounts Therefore the installation of Exchange 9140 9180 will be interrupted Please exit the domain and try again Leverage the World s Largest Free VoIP Network 145 VoSKY Exchange 9140 9180 User Manual Computer Name Changes ou can change the name and the membership of this computer Changes may affect access to network resources Computer name ses fed 90b01 690 Full computer name zs4 te490b01690 MHemnber of Domain G Workgroup MSHOME Cancel 3 Q Why VoSKY Exchange 9140 9180 does not automatically create 4 8 user accounts on my PC during the installation A Some PCs have the limitation of minimum length of password for a user account Your PC may reject the operation because the password of Exchange 9140 9180 user account is 1 in default If it occurs please manually
61. begin using the service with Skype For more information about this please see http support skype com t page at You can view the details of the currency conversion transaction on your accoun https secure skype com store myaccount orderdetails html order_id 47364905 kype Name pci401 Date 13 10 2006 03 23 Currency Exchange Total amount 5 19 USD 4 06 EUR Getting help for Skype While you cannot reply to this email directly you can contact us through our Help section at waww skype com help for sistance or to correct any errors You can also visit our forums at www skype com go forum Thank you very for much for using Skype and best regards The people at Skyp The charges for SkypeOut credit are calculated per minute The call duration under the Call Log is generated from the Skype Client There might be a 3 5 seconds error between the SkypeOut call duration recorded by the Skype Client and that by the Skype Server Therefore when the SkypeOut call duration is X minutes and 1 5 seconds on the Skype Client there might be a one minute error Please check the Skype Server for your actual charges Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY Exchange 9140 9180 Admin Users Phonebook IntraCompany Call Log Utility Options Logout y er Allow and Allow chats Call Log iia World s first Skype solution for business
62. cancrndecensnndssddeundnaeceseuninednetuswtuanteeenereanweees 1 1 1 Package Contents ccc cece eeesscceneeeeesscssnnnteeeceennntesessoees 5 M2 COON ninia A ERATE 7 1 3 Minimum System Requirements ccccce eee eceee eee eeee ee eeeaee 8 Z UNS CAM GLO Merrin A aa 9 2 1 Pre Installation Check LiSt cccccscensneneccesccnseeneeueressannenes 9 2 2 Installation Flow CNG csontestntcactashoveseimaneietapicheetaciaaenes 10 PREAS t E PD A said EAE A A E A 11 2 4 Install Exchange 9140 9180 Hardware s sssesesesesssessssss 12 2 5 Install Skype and Exchange 9140 9180 Software 15 2 5 1 Install Skype Software cccccccceeeeeeeeeeseeeeseeeeeeennns 15 2 5 2 Install Exchange 9140 9180 Software ccceeseeees 18 2 5 3 Activate Exchange 9140 9180 Software 0088 23 2 5 4 Launch Exchange 9140 9180 Software 0 0008 28 2 5 5 Verify Exchange 9140 9180 System ccccceeeeeeeees 35 3 Settings csssncesivineesnnsasnnsvevsuerssanneenivedacievewierwsmireewniutinnnens 36 3 1 Exchange 9140 9180 Settings sssssesssssssrsrersnerrrrnrsrnns 36 3 1 1 Auto Start Exchange 9140 9180 Software 36 3 1 2 Exchange 9140 9180 Auto Notification 0008 38 3 1 3 Manage Windows User ACCOUNTS cccceeeseeeeeeeneenens 40 3 1 4 Change Skype SettingS ccccccceeeeeeeeescensenneeeseeees 42 3 1 5 Change Region SettingS ccccseseeeeeesseeneeneeeeseenes 43 3 1 6 Setup Tel
63. d s Largest Free VoIP Network 27 VoSKY Exchange 9140 9180 User Manual 2 5 4 Launch Exchange 9140 9180 Software The Exchange 9140 9180 Console will launch automatically after activation The Exchange 9140 9180 Console is used to launch and activate each port Each port of Exchange 9140 9180 corresponds to a unique Skype account The following procedure Shows how to launch Skype from the Exchange Console C Note Check the following items before launching the Exchange 9140 9180 software 1 Exchange 9140 9180 has been activated successfully 2 If Skype is running please exit the program before launching the Exchange 9140 9180 software 1 Click Launch Console oSEY Exchange 9140 Admin Status Settings About Modify Password Notification Notify me when SkypeOut balance is less than 5 Auto start Exchange Server when Window starts Arrange Skype Windows Auto Set Skype Options 28 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 0 3 Note Check the following items if you cannot launch Skype by clicking the Launch button Right click My Computer gt Manage gt Services And Applications gt Services Change the status of Secondary Logon to Started a Computer Management E File Action View Window Help e Mm Eren z Computer Management Local H System Tools a Event Viewer amp Shared Folders z Local Users and Group
64. dial with PIN O Restrict SkypeOut calls to designated users using speed dial key Your new settings will only affect new users but will not change existing users with SkypeOut access privilege i Note Smart Dialing is compatible with Skype versions 2 0 and above 3 2 5 3 Modify SkypeOut Settings and Call Availability Refer to Section 3 2 1 1 SkypeOut Settings and Section 3 2 1 2 SkypeOut Call Availability SkypeOut Access Would you like to allow users to be able to make SkypeOut calls Allow SkypeOut direct dial Allow SkypeOut direct dial with PIN Allow SkypeOut calls using speed dial key only No O Restrict SkypeOut direct dial with PIN O Restrict SkypeOut calls to designated users using speed dial key Note Your new settings will only affect new users but will not change existing users with SkypeOut access privilege Select a Time to Allow SkypeOut Calls Anytime Customize allowable SkypeOut time period s 08 00 v 18 00 pays All Leverage the World s Largest Free VoIP Network 81 VoSKY Exchange 9140 9180 User Manual 3 2 5 4 PBX Settings Configure the Hunting Group Number used to access PSTN lines on your PBX under the Options page refer to Section 2 3 Setup the PBX The Hunting Group Number is 9 by default A remote call will be rejected if the user tries to access PSTN lines by dialing the Hunting Group Number Exchange 9140 9180 does not support this feature
65. duct functionality however remains as stated in this manual 158 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Appendix G Limited Warranty THIS EXCHANGEPRODUCT IS CONFIGURED TO WORK WITH THE CURRENT SKYPE COMMUNICATIONS S A SKYPE SERVICE AT THE DATE OF SHIPMENT NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN ACTIONTEC WILL HAVE NO LIABILITY IF ANY FEATURE OR UTILITY OF EXCHANGEFAILS TO PERFORM IN SUBSTANTIAL CONFORMANCE TO THE APPLICABLE SPECIFICATIONS BECAUSE OF ANY CHANGES MADE BY SKYPE TO ITS PROGRAM OR SERVICES IF THIS DISCLAIMER IS NOT ACCEPTABLE TO YOU PLEASE RETURN THE PRODUCT IN ITS ORIGINAL BOX TO YOUR POINT OF PURCHASE WITHIN FIFTEEN 15 DAYS OF PURCHASE TO OBTAIN A REFUND IN NO EVENT SHALL THE FOREGOING BE DEEMED TO EXPAND ANY WARRANTY OR LIMIT ANY DISCLAIMER CONTAINED HEREIN Hardware Actiontec Electronics Inc warrants to the end user Customer that this hardware product will be free from defects in workmanship and materials under normal use and service for twelve 12 months from the date of purchase US or twenty four 24 months from the date of purchase Europe from Actiontec Electronics or its authorized reseller Actiontec Electronics sole obligation under th is express warranty Shall be at Actiontec s option and expense to repair the defective Leverage the World s Largest Free VoIP Network 139 VoSKY Exchange 9140 9180 User M
66. e caller and or callee Exchange 9140 9180 can even detect the call rate of SkypeOut when using Skype2 5 or above and calculates each call s total cost The administrator can get a quick look at recent call traffic by reviewing the graph of the total calls per day and review a detailed call record by studying the Call Log refer to Section 3 2 7 Call Log Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Company Skype ID VoSKY Exchange 9140 9180 provides 4 8 Skype accounts Choose one as your Company Skype ID We recommend using the Skype ID of the first port The Company Skype ID is used as the primary Skype contact to be called by remote Skype users into your Exchange to reach your phone system Smart Dialing With Smart Dialing you can make SkypeOut calls using a simple dialing format without the need to dial the country code refer to Section 3 2 5 2 Smart Dialing Scheme Settings Remote Internet Call With Exchange 9140 9180 making Skype calls is no longer restricted to extension phones in the office This feature allows you to make Internet calls by landline phones or cell phones anytime anywhere Exchange 9140 9180 extends your workspace beyond the office walls and all you need is a normal phone to call Exchange 9140 9180 You can easily enjoy the convenience and cost benefits that an Internet call brings to you to anywhere you go refer to Section 4 Dialing Scheme Call F
67. e Contact Add Contact Key a SkypeID Phone Cell Phone Nickname 70 iris 533 71 00862150897350 72 pci401 73 actiontecsh ict Add Contact 3 2 3 1 Add Public Contact Click Add Contact in the Public Contacts page to adda new Public Contact as shown below Public Contacts Show 20 items per page Delete Contact g Key a SkypeID Phone Cell Phone Nickname E mail iris 533 00862150897350 pci401 actiontecsh Add a Public Contact in the Add Contact page The Speed Dial Key and Skype ID Phone fields are required The designated Speed Dial key range will appear at the end of this field You can enter any number within the range as a Speed Dial key In the Skype ID Phone field you can enter a Skype ID or a telephone number using the SkypeOut format The rest of the fields are optional 66 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Wa rning The first digit of Speed Dial key cannot be 9 which are reserved for Intra Company Phonebook use refer to Section 3 2 4 Intra Company Phonebook VoSKY VoSKYJExchangelSerico A Exchange 9140 9180 suis World s first Skype solution for business y Add Contact EN Phonebook aii IntraCompany Speed Dial Key 70089 Call Log Skype ID Phone Te Utility Options E Logout 0 Note To add a telephone number as a contact please enter it using the SkypeOut format in the Skype ID Phone field 0
68. e SkypeOut credit Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Advanced Options Enable Call Overflow Forwarding Enabling Call Overflow Forwarding allows you to forward any incoming calls to up to three different Skype contacts or phone numbers when all Exchange lines are busy Note If you want to forward to phone numbers please make sure all your four Skype Accounts have SkypeOut credit 00862150887850 00862150887851 00862150887852 Setting Call Overflow Forwarding We recommend using the telephone number of your company as one of the Call Overflow Forwarding numbers Make sure all Skype accounts have SkypeOut credit This allows remote users to still access your office when all Exchange lines are busy 3 1 10 Localize Exchange 9140 9180 System Instant Message Dialog Exchange allows you to customize the IM messages sent by Exchange to remote users during various events For the new system IM messages to take effect the Exchange 9140 9180 Console must be restarted after customization Therefore we recommend customizing the system IM when Exchange 9140 9180 is not in use Exchange 9140 9180 will send an instant message if the following occurs e Exchange system error Leverage the World s Largest Free VoIP Network a1 52 VoSKY Exchange 9140 9180 User Manual e Call back e All lines are busy e SkypeOut balance running low The default language of Syste
69. e rest of the fields are optional X Warning The first digit of a Speed Dial key cannot be 9 however 0 is allowed The Speed Dial key 0 00 and 000 are considered unique and different from each other VoSKY sre es Bxcienge Ganies Exchange 9140 9180 auc World s first Skype solution for business 4 Add Contact 0 Note If you want to add a telephone number as a contact please enter it using the SkypeOut format in the Skype ID Phone field 00 country code area code telephone number or 00 country code cell phone number 90 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY ssp Way Gxienge Ganias Exchange 9140 9180 iui World s first Skype solution for business 4 Add Contact Speed Dial Key Skype ID Phone When finished click Save to save the new contact Click Save amp Next to save the new contact and add an additional new contact 3 2 9 2 Modify User Profile Click Profile on the left navigation to open the User Profile page The Username and PIN are read only and the others are optional VoSKY Ere VoSKYJExchange Scrics A Exchange 9140 9180 aia World s first Skype solution for business y judy Phonebook User Profile IntraCompany S Call Log Profile gt Logout Allow SkypeOut Access Nickname Skype ID IP Leverage the World s Largest Free VoIP Network 91 VoSKY Exchange 9140 9180 User Manual 4
70. e the modification VoSKY eee Gxcienge Seniesa Exchange 9140 9180 dunes World s first Skype solution for business Admin 3 Users Public Contact Info I Phonebook mranma Speed Dial Key 70089 Call Log Skype ID Phone VA Utility Nickname Options Colleague Logout Leverage the World s Largest Free VoIP Network 69 70 VoSKY Exchange 9140 9180 User Manual 3 2 4 Intra Company Phonebook If you have many branches or offices and all of them are equipped with Exchange 9140 9180 you can use the Intra Company Phonebook to manage each branch or office and compose all the Exchange 9140 9180 as part of a global extension environment Click IntraCompany on the left navigation to open the Intra Company Phonebook page You can view each Location s information including Location Name Location Code Company Skype ID and Comments You can sort the Location list by clicking the items above VoSKY ese VoskyjExchange Series 26 Exchange 9140 9180 Qtaahuna World s first Skype solution for business y 3 2 4 1 Add Location Click Add Location in the Intra Company Phonebook page to add a new Location as shown below Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Intra Company Phonebook Show 10 items per page Add Location Delete Location Fi Location Name Location Code Company SkypeID Comments 1 g TW 913 aeitaipei Add the infor
71. ecom Parameters cccccecseneuvensuseveeeeueneens 44 Sole DIMP SERING co2 scscs gsi E EOE EES 46 3 1 8 Change Voice Prompt Language s sssssssssrsrsrsrsren 47 3 1 9 Advanced SCUINGS arerio 50 3 1 10 Localize Exchange 9140 9180 System Instant Message CONUCIIC serrr rriirr oi irri nre nin EASi E 51 3 2 Exchange 9140 9180 Web Settings cccc cece ee eee eee e eens 53 3 2 1 Configuration Wizard ssssesssssrssrerenrerrnrerrerenren 54 3 2 1 1 SkypeOut Settings sssssssssrenrnenersrnrnrerernne 54 3 2 1 2 SkypeOut Call Availability cccceeeeeeeeees 57 3 2 1 3 Dialing Scheme ccceeeeeeeseesseeneeeeeeens 58 3 2 1 4 Administrator SettingS ccccceeeeeeeeeeee 60 Bat ee SOI wren E eeecasaeeenaiectemaetiisersaees 62 32 2 AGO USOTS sigactacars eaitadeiaspunmevianieecwasceaae 62 3 2 2 2 Modify User Information ccceeeeeeeees 64 3 2 3 Phonebook v icccccccecncnccccccnneeenccucvensunuenenguaunesaeags 65 32 3 L AGG PUDIIC CONTAC iisictesecivnanceeenweaneianeew ha 66 3 2 3 2 Modify Public Contact Info cccceeeeeeee 68 3 2 4 Intra Company PNONebDOOK ccc cece cece eee e eee eees 70 SZ et GG LOCAU ON erreen ennnen 70 3 2 4 2 MOGHY LOCAUION o srrrivorirericiisissriirivsisrenai 72 2 OPON oee S 74 3 2 5 1 Modify Dialing Scheme c cece cece eee e es 74 3 2 5 2 Smart Dialing Scheme SettingS 78 3 2 5 3 Modify SkypeOut Settings and Call PGI DUNC eea
72. ect Additional Tasks window select Associate vnc files with TightVNC Viewer Register TightVNC Server as a system service and Start or restart TightVNC service Click Next to continue v Setup Tight HC Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing Tight NC then click Next File associations Associate yne files with Tight NC Viewer Server configuration Register Tight NC Server as a system service 125 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 7 In the Ready to Install window click Install to continue 2 Setup Tight RC Ready to Install Setup is now ready to begin installing Tight NC on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination directory C Program Files Tight NC Setup type Full installation Selected components Tight NC Server Tight NC Viewer Web pages and documentation Start Menu folder Install Cancel 8 A warning message will pop up to remind that This machine has no default Password set WinVNC will present the Default Properties dialog now to allow one to be entered Click OK to continue Wain AC Error A WARNING This machine has no default password set Win NC will present the Default Properties dialog now to allow one d
73. edure ou can also find these steps in the Exchange User Manual Plug in a USB cable into the USB port USB A on the front of the VoSKY Exchange 9140 Plug the other end of the USB cable into an empty USB port on the PC Server Start the VoSKY Exchange 9140 program if it isn t already started by double clicking the VoSKY Exchange 9140 icon on the desktop Click the Launch button for porti An instance of the Skype application will launch Register a Skype ID for portl of the Exchange Adjust the Skype settings see user manual for details Repeat steps 3 5 for all ports you would like to activate Double click the VoSKY Exchange 9140 program select the Status tab to confirm that all ports are successfully launched The status icon next to each user will be green if the installation is successful Plug in a RJ11 cable into each of the four FXO ports 1 4 on the VoSKY Exchange 9140 Plug the other end of the RJ11 cables into a FSTH line Jack 0 Note After the installation of Exchange 9140 9180 an application window Tomcat Web server will automatically launch This is an essential process and should not be closed while Exchange 9140 9180 is in use Several Exchange 9140 9180 processes may attempt to connect to the network during installation If Windows Firewall is in use a pop up warning message will appear and ask you whether to block the program or not Click Unblock to allow access 22 Leverage the Wo
74. em prior to configuration 1 Pick up any extension which connects to the PBX and dial the Hunting Group Number to access an Exchange line After hearing the voice prompt dial tone dial 9 to make an Internet call to echo123 Make sure you can hear the Skype testing voice prompt 2 After hearing the voice prompt record a message for 10 seconds Make sure you can hear this message and successfully complete the Skype echo test call Sos Ve 7 Dial Hunting LS Group Number P gt elar Leverage the World s Largest Free VoIP Network 35 VoSKY Exchange 9140 9180 User Manual 3 Settings You must configure your Exchange 9140 9180 before using it This section will tell you how to configure Exchange 9140 9180 e Exchange 9140 9180 Console Settings Changing Telecom Parameters Changing Voice Prompt Language etc e Exchange 9140 9180 Web Settings Remote Internet Call PBX Settings etc 3 1 Exchange 9140 9180 Settings 3 1 1 Auto Start Exchange 9140 9180 Software The first time you launch the Exchange 9140 9180 software you need to launch each port one by one and login create to its corresponding Skype account Auto Start makes it possible for Exchange 9140 9180 to automatically launch when windows starts You can enable it by selecting the option Auto start Exchange Server when Windows starts under the Admin tab on the Exchange 9140 9180 Console 36 Leverage the World s Largest Free VoIP Network
75. emote code branch Exchange Remote office Extension for an office phone on extension the PBX system Basic Call Options 1 Making long distance LD or international INT calls through Exchange 91xx a From your office phone i Pick up your office phone and dial the Exchange access code ii Dial OO country code area code phone number y Example 8 gt 001 408 5551234 LD 8 gt 00 864 123 4567890 INT b From your mobile phone i From your mobile phone dial the office phone number 93 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual ii Wait for the AA greeting and dial the number for the Exchange call option iii Dial 00 country code area code phone number Example 752 7000 gt 3 gt 00 1 408 5551234 LD 752 7000 gt 3 gt 00 86 123 4567890 INT 2 Making calls to an office extension through Exchange 91xx Y a From your PC using Skype i From your PC s Skype call the Exchange Company Skype ID ii Wait for the AA greeting iii Dial the extension number of the person you would like to reach Example Actiontec_Exchange gt 4839 3 Making a call to a Skype contact through Exchange 91xx 94 a From your office phone i Pick up your office phone and dial the Exchange access code ii Dial the speed dial number of the contact you would like to reach Example 8 gt 55 b From your mobile phone i From your mobile phone dial
76. ernet Explorer To you want to back up the user accounts and phonebook Cancel 3 After you click OK the selected data will be backed up to your local disk File Download Do you want to save this file Name UserPhoneBook061207112343 xls Type Unknown File Type From 192 168 1 184 Save Cancel harm Your computer IF you do not trust the source do not save this PL While files from the Internet can be useful some files can potentially O fe what s the risk U2 Note The User accounts and phonebook will be backed up as an Excel file xls You can open the file in Excel and enter the PIN and Speed dial keys in accordance with the new format Enter the PIN and the Speed dial key in the Excel file In the User accounts file the column OldEmployeeNo is the PIN with the old Dialing Scheme 76 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 1 Enter a new PIN to the column EmployeeNo in the User accounts file 2 Enter a new PIN to the column EmployeeNo in the Phonebook file 3 Enter a new Speed dial key to the column SpeedDial in the Phonebook file 4 Enter a new Location Code to the column LocationCode in the IntraCompany file To restore the backup files to the Exchange 9140 9180 database please refer to Section 3 2 6 2 Restore 4 After modifying the Dialing Scheme the column PIN in the User accounts file will be reset and these users c
77. etwork VoSKY Exchange 9140 9180 User Manual 2 3 Setup the PBX Before installing the software you must configure your PBX s features and parameters properly in order to have full functionality with Exchange Make sure that the PBX has all the features listed in the Pre Installation Checklist refer to Section 2 1 Pre Installation Checklist before you start to configure it An improperly configured PBX may cause certain features of Exchange 9140 9180 to not work appropriately If you are not the PBX administrator please consult your PBX maintenance department for help 1 Get the Hunting Group Number which the PBX uses to access PSTN lines for Exchange 9140 9180 use 2 Confirm the PBX has 4 8 available analog Extension Ports for connecting Exchange 9140 9180 for example Ext 1 Ext 2 Ext 3 Ext 4 Ext 8 3 Disable the Voice Mail feature for each of the 4 8 Extension Ports refer to your PBX manual for more information 4 Set each of the 4 8 analog Extension Ports in an Extension Hunt Group or enable the Call Forwarding on Busy feature for those ports The recommended sequence for Call Forwarding on Busy is Ext 1 gt Ext 2 gt Ext 3 gt Ext 4 gt Ext 8 5 Assign an access number for the above Extension Hunt Group Note Ext 1 Ext 2 Ext 3 Ext 4 Ext 8 is used as examples They do not mean the actual Extension Ports of PBX Leverage the World s Largest Free VoIP Network 11 VoSKY Exchange 914
78. everage the World s Largest Free VoIP Network 39 VoSKY Exchange 9140 9180 User Manual 3 2 1 4 Administrator Settings You can configure the following items under Administrator Settings Password Nickname Extension Number Cell Phone Number Skype ID Comment The field Username admin default and PIN 999 default are read only The Cell Phone Number and Skype ID fields are required They will be used for Exchange 9140 9180 Auto Notification please refer to Section 3 1 2 Exchange 9140 9180 Auto Notification Note The Cell Phone Number field should be entered using the SkypeOut format 00 country code area code local phone number or 00 country code cell phone number Example 1 To make a SkypeOut call to the telephone number 555 1234 located in San Francisco area code 415 in the US country code 1 please dial 0014155551234 2 To make a SkypeOut call to the cell cell phone number 13502112255 located in China country code 86 please dial 008613502112255 60 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual z a VoSKY Internet Calls for Everyone Everywhere t K x Administrator Profile When finished click Next to continue Now you have completed the configuration wizard settings Click Back to modify your settings Otherwise click OK to finish VoSKY Internet Calls for Everyone Everywhere
79. ft navigation to open the Options page You can modify the Dialing Scheme SkypeOut Access SkypeOut Call Availability Smart Dialing PBX Settings etc 3 2 5 1 Modify Dialing Scheme The dialing scheme X Y configured in the Configuration Wizard can be modified in the Options page the minimum acceptable digit value for PIN is 2 When modifying the dialing scheme you must follow the rule X gt Y which means setting the digit of PIN larger than that of Speed dial key the maximum acceptable digit value for Y is 7 Refer to the example shown below 4 3 gt 5 4 Dialing Scheme Exchange provides a two segment speed dial key dialing scheme Both segments together cannot exceed more than 16 digits The first segment of your number is a PIN Personal Identification Number Please configure a dialing scheme for use with the Exchange Phonebook 5 fal Maximum length is 16 total digits Note Modifying the Phonebook s format will delete all the data in your current Phonebook and accounts will be left without PIN Please backup your data before you modify these values 7 000 to 8999 are reserved for public speed dial keys Set the Public Contact Speed dial key range By default we reserve the Speed dial keys 70 89 for Public Contact use 2 digit Speed dial key by default You can modify the first digit of the Speed dial key range reserved for Public Contacts select the digit in the drop down list The rest of the S
80. ge 9140 9180 User Manual Update Exchange 9140 9180 Software Exchange 9140 9180 will automatically check the updates of software and firmware every 24 hours Warning Please configure your firewall to allow the VoSKY Exchange 9140 9180 automatically check updates Otherwise the feature may not work refer to Appendix A Exchange 9140 9180 And Firewalls You do not need to exit the Exchange 9140 9180 Console while updating the Exchange 9140 9180 software Here is the example of updating the Exchange 9140 software 1 Click Start gt Programs gt VoSKY Exchange 9140 gt Update VoSKY Exchange 9140 to launch the update program Select Check for Updates Automatically to make Exchange 9140 automatically notify you when there is an update available Current Version Latest Available Version The software and firmware The latest software and version you are using now firmware version available software 2 0 0 18 J software firmware 0611170220 firmware Download Progress Update Installation Progress Check for Updates Automatically Cancel Leverage the World s Largest Free VoIP Network 131 VoSKY Exchange 9140 9180 User Manual Note A warning window will pop up if Exchange 9140 cannot connect to the VoSKY Update Center Check the status of your Internet connection and set Windows Firewall to unblock the update of VoSKY Exchange 9140 FoSEY Exchange 9140 LiveDpdate VoSkyY Exchange 9140
81. ge the World s Largest Free VoIP Network 143 VoSKY Exchange 9140 9180 User Manual A You need four Skype accounts for Exchange 9140 and eight Skype accounts for Exchange 9180 We recommend creating Skype IDs by a sequential naming convention such as Company Name Company Name1 Company Name2 Company Name3 company Name7 The Skype ID Company Name will be used as the Company Skype ID For example if you create four Skype accounts VOSKY VoSKY1 VoSKY2 and VoSKY3 VoSKY will be the Company Skype ID 2 PBX Issues 1 Q How can I get the telecom parameters of PBX A When configuring the Exchange 9140 9180 the user needs to enter the Dial Tone Ringback Tone Busy Tone and Congestion Tone of PBX We offer you Line Probe Utility which can automatically detect the telecom parameters of PBX and PSTN refer to Section 6 1 Line Probe Utility 2 Q If I enable the PBX to access PSTN lines directly will it cause the conflict between PBX and Exchange 9140 9180 A Yes Enable this feature means the user can directly pick up the extension phone to access the PSTN lines without dialing the Hunting Group Number This feature conflicts with the Call Forward feature of Exchange 9140 9180 We recommend disabling this feature of PBX to make the Exchange 9140 9180 work well 3 Q Why I cannot enter the Voice Mail when I make calls by 144 Exchange 9140 9180 and the line is busy or no answer Leverage the World s L
82. gest Free VoIP Network 133 VoSKY Exchange 9140 9180 User Manual 8 Uninstall Exchange 9140 9180 Software Uninstalling Exchange 9140 9180 Software will delete all the data including User accounts Phonebook Call Log and Voice Prompt files We recommend backuping the data before you uninstall the Exchange 9140 9180 Software 1 Click Start gt Control Panel 2 Click Add or Remove Programs in the Pick a category window File Edit View Favorites Tools Help Q ach gt B JO Search E Folders iz Address ie Contral Panel Pick a category We ke Appearance and Themes e n See Also g Windows Update A Help and Support a Network and Internet Connections Other Control Panel Options e ba os Add or Remove Programs Date Time Language and Regional gE Options y Sounds Speech and Audio Devices Accessibility Options a f ve Performance and Maintenance Ny Security Center 3 The Add or Remove Programs window will show the installed software scroll to the VoSKY Exchange 9140 9180 and then click Change Remove 134 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Add or Remove Programs N X Currently installed programs C show updates Sort by Name v Change or REMENG Ethereal 0 9 16 Size 35 63MB Programs 5 Intel R Extreme Graphics 2 Driver A i Intel R PRO Network Adapters and Drivers 2 94MB i GF Intel R P
83. gured on the Master Exchange 9180 web After I have enabled the Call Overflow Forwarding feature why the additional incoming Skype calls cannot be forwarded properly when all lines are busy A The Call Overflow Forwarding feature of Exchange 9140 9180 is supported by the Call Forwarding feature of Skype In order to enable the Call Overflow Forwarding feature successfully please enter the Skype ID with the SkypeOut format 00 country code area code local phone number Moreover make sure all Skype accounts have SkypeOut credit Why I cannot see the administrator account after installing the Exchange 9140 9180 software A The issue may occur if you install the Exchange 9140 9180 software by the built in Windows administrator account We recommend uninstalling the Exchange 9140 9180 Leverage the World s Largest Free VoIP Network 149 14 Q 150 VoSKY Exchange 9140 9180 User Manual software and then creating a Windows user account with the administrator privileges to install it again Why I cannot browse the Exchange 9140 9180 Web normally under Opera A The browser Opera does not support XML HTTPRequest which may disable some functions of the Exchange 9140 9180 Web Therefore we recommend browsing the Exchange 9140 9180 Web under Internet Explorer Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Appendix D Glossary Busy tone A low pitched tone interrupted
84. hange 9140 9180 Web Console You can view all the Public Contacts but cannot modify them 88 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY ES es BxcieneSanias Exchange 9140 9180 Sua World s first Skype solution for business y judy Public Contacts ic Contacts Private Contacts w 20 items per page Key a SkypeID Phone Cell Phone Nickname 811 vtest1005 812 vtest1006 813 wtest1007 814 vtest1i008 822 kiki731 833 iris 533 844 becky1232626 855 green d 866 test00886 Hboooooo000 OF 3 2 9 1 Add Private Contact Click Private Contacts in the Public Contacts page to open the Private Contacts page Click Add Contact as shown below VoSKY Espe VoSKYjExchangelSerico Ee aan Exchange 9140 9180 ESA World s first Skype solution for business 4 Private Contacts Public Contacts Private Contacts IntraCompany Call Log Show 20 items per page 5i Profile o Key amp SkypeID Phone Cell Phone Logout Add a Private Contact in the Add Contact page The field Speed Dial Key and Skype ID Phone are required The Speed Dial key range will appear at the end of this field You can enter any number as a Speed Dial key within this range Leverage the World s Largest Free VoIP Network 89 VoSKY Exchange 9140 9180 User Manual In the Skype ID Phone field you can enter a Skype ID ora telephone number using the SkypeOut format Th
85. hardware with the PBX s extension ports first Then use two PSTN lines to connect the FXO 1 2 A1 A2 ports of Exchange 9140 9180 2 Open the console and select PSTN1 or PSTN2 from the Connection type drop down list Enter the PSTN number that connects with the FXO 1 A1 port in the Phone Number field The recording time has been set in default but you can change it if you want to After that click Scan to start the recording 111 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Note You can record up to two PSTN lines at most Line Probe Utility v1 0 0 21 a Generic Tone Scan Phone Number 55223545 Connection type PSTN 1 x Busy Tone Scan for 5 seconds Scan Analysis Frequency Hz Cadence ms V Dial Tone 7 Ringback Tone V Busy Tone 7 Congestion Tone 3 The scan process will last for some time When finished the following window will pop up Click OK to close the window Line Probe Eg Scanning Successful 0 Note If any exceptions occurred during the Busy Tone scan process please go back to step2 and try it again 112 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 4 The scanned telecom parameters have to be analyzed by Probe first Click Analyze to analyze the parameters Line Probe Utility v1 0 0 21 Generic Tone Scan Phone Humber 55223545 Connection type EE
86. her you can unblock it When should unblock a program 4 Enter the Company Skype ID of the Slave Exchange 9180 in Stack tab on the Master Exchange 9180 Console Click OK or Apply to save this setting as shown below test90005 is the Company Skype ID of the Slave Exchange 9180 99 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Console VYoSEY Exchange 9180 Admin Status Settings Stack Service About Slave Settings Master Al A2 A3 A4 AS A5 AT AB Slaver J Note Stacking may not work if the Company Skype ID of the Slave Exchange 9180 you entered is incorrect 5 View the connection status of Master and Slave in Service tab on the Master Exchange 9180 Console as shown below The connection status is disconnected since we have not configured the Slave Exchange 9180 at that time 100 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 3 Console VoSKY Exchange 9180 Admin Status Settings Stack Service About Value Added Service List Features Status Stacking active disconnected 6 View the software version and stacking mode in About tab on the Master Exchange 9180 Console Console VoSEY Exchange 9180 Status Settings Service About Copyright C 2005 Actiontec Electronics Inc VoSky Exchange 9180 Firmware version 0611250220 BIOS version 1 0 http
87. his case Exchange 9140 9180 cannot use it since Exchange 9140 9180 does not use HTTP In some firewalls it is possible to open up all traffic to port 80 8080 not just HTTP and in this case Exchange 9140 9180 will work We take Windows XP SP2 as an example to show you how to configure the firewall to make Exchange 9140 9180 work well After the installation of SP2 when Exchange 9140 9180 attempts to connect to the Internet a dialog box will pop up to ask whether you allow the connection You must click Unblock to allow Exchange 9140 9180 to connect to the Internet If you have clicked Keep Leverage the World s Largest Free VoIP Network 139 VoSKY Exchange 9140 9180 User Manual Blocking by mistake you can do the following steps to reach the same goal 1 Click Start gt Control Panel 2 Click Windows Firewall 3 In General tab confirm that the first setting is On recommended and Don t allow exceptions is not checked Windows Firewall General Exceptions Advanced VY Windows Firewall is helping to protect your PC Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to your computer through the Internet or a network This setting blocks all outside sources from connecting to this computer with the exception of those selected on the Exceptions tab C Don t allow exceptions Select this when you connect to public networks in less secure locations such as airpo
88. his own contacts with Private Contacts Single Desktop allows you to manage all Skype lines on a single desktop Call Log for inbound and outbound calls Smart Stacking provides double Skype lines only for Exchange 9180 Call progress tone generation amp detection Supports clear full duplex calls with Digital Echo Cancellation Tech nology Provides Voice Menu in the dialing process and supports Inbound Outbound IVR System Supports Skype features Skype Call SkypeOut Call Skype Me Button Provides up to 7 digital Speed dial keys and limitless phonebook entries Firmware Software Online Update automatically checks for soft ware and firmware updates every 24 hours Call Overflow Forwarding Redirect an incoming call to a designat ed destination when all lines are busy Troubleshooting awareness Skype Status Detection Skype Crash Detection USB Unplug Detection Line Locking Detection Plug amp Play VNC web administrations for remote control SkypeOut Credit Low Balance Notification Exchange System Log Supports 100 country region tone cadence and a custom setting facility Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Polarity Reversal Detection Provides SkypeOut Smart Dialing Value added Service Global Extension Number Compose several Exchange 9140 9180s into a global network and they can communicate with each other for free Line Probe Utility Automatica
89. icable Actiontec Electronics published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials Actiontec Electronics makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided 160 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the Actiontec Electronics software product documentation or specifications as being compatible Actiontec Electronics will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with Actiontec Electronics published specifications or user guide THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE Obtaining Warranty Service Cu
90. irewall is blocking incoming network connections except for the programs and services selected below Adding exceptions allows some programs to work better but might increase your security risk Programs and Services Name File and Printer Sharing java java Remote Assistance O Remote Desktop Skype UPnP Framework Add Program Add Port Display a notification when Windows Firewall blocks a program What are the nsks of allowing exceptions 3 In the Add a Program window select Launch TightVNC Server and then click OK r Add a Program To allow communications with a program by adding it to the Exceptions list select the program or click Brewse to search for one that is not listed Programs E Launch VoSKY Exchange 9040 a WI MSN G Outlook Express Q Pinball B Skype if Solitaire WW Spider Solitaire Update VoSKY Exchange 9040 8 Windows Messenger E windows Movie Maker Path C Program Files TightVNC WinVNC exe 129 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual After the installation enter the IP Address and HTTP Port of the Exchange 9140 9180 Server in the browser For example http 19 2 168 1 147 1080 Enter your password in the login page and then click OK Options VNC Authentication 130 Leverage the World s Largest Free VoIP Network VoSKY Exchan
91. ke SkypeOut calls by the Speed dial key in the Public Contacts list Speed dial key SkypeOut PIN Public Sates rivate Number SkypeOut Speed Speed Dial Directly Number Dial key ind Restrict SkypeOut direct dial with PIN Restrict SkypeOut calls using speed dial key 3 2 1 2 SkypeOut Call Availability Configure the time period s for when you want to enable the SkypeOut feature Select Anytime if you do not want to restrict it Otherwise select Customize allowable SkypeOut time period s and configure it in the drop down list Click New to add an item When finished click Next to continue Leverage the World s Largest Free VoIP Network 3 VoSKY Exchange 9140 9180 User Manual 2 QS VoSKY Internet Calls for Everyone Everywhere 4 Bava mann F Select a Time to Allow SkypeOut Calls 3 2 1 3 Dialing Scheme Exchange 9140 9180 provides a two segment X Y dialing scheme 16 digits maximum The first segment X is the PIN personal identification number The PIN parameter can to any value from 2 to 15 The second segment Y is the Speed dial key The Speed dial key parameter can be any value from 1 to 7 The value of the first digit of a Speed dial key can be 0 For example 0011 You must follow the rule X gt Y when setting these parameters The default format is 3 digit PIN X 2 digit Speed dial key y as shown below Leverage the World s Largest Free VoIP Network Vo
92. kype Internet calls to an office environment and seamlessly bridges the existing PBX to the Skype network to provide inexpensive long distance and international calls Exchange 9140 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Exchange 9180 Your PBX should have 4 8 available analog FXS ports to connect with the Exchange 9140 9180 VoSKY Exchange 9140 9180 provides access to Skype Internet calls for every extension in the office even to those without computer access The user simply places and receives Skype Internet calls from their office phone VoSKY Exchange 9140 9180 includes a unique set of features which separate it from the competition in the VoIP market including Phonebook Public Contacts Private Contacts and Intra Company Phonebook As an administrator you can create and manage Public Contacts as well as view the Private Contacts information of a normal user AS a normal user you can create and manage Private Contacts as well as view the Public Contacts information Intra Company Phonebook is created and managed by the administrator and the normal user can only view it refer to Section 3 2 3 Phonebook Single Desktop By reducing the burden of switching among Windows user accounts the administrator can manage the Exchange 9140 9180 more conveniently He can manage 4 8 Skype accounts on single desktop and view the status of each port on Exchange 9140 9180 simulta
93. lly detect the telecom parameters of PBX Dial Tone Ring Tone and Busy Tone and upload these parameters to Exchange VoSKY Voice Recording Utility Easy and simple recording inter face 1 3 Minimum System Require ments PC Server Exchange 9140 Intel Core 2 Duo Processor E6400 or faster Exchange 9180 Intel Core 2 Duo Processor E6600 or Intel XEON 3060 or faster 1GB RAM 400MB free HD space CD ROM drive 1 2 free USB 1 1 or 2 0 port OS Windows XP Professional SP2 Application Skype v2 0 or 2 5 recommended Internet connection Dedicated Broadband Exchange 9140 Downlink 1 Mbps Uplink 128 Kbps Exchange 9180 Downlink 2 Mbps Uplink 256 Kbps PBX 1 8 Analog Extension Ports with Call Forward on Busy or Extension Hunt Group Features Note VoSKY Exchange 9140 9180 is in compliance with the latest Skype application version and not guarantee Skype would adopt the application forever Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 2 Installation The installation process of Exchange 9180 is similar to that of Exchange 9140 The following section will illustrate the installation procedure for the Exchange 9140 and all example images and steps correspond to the Exchange 9140 installation 2 1 Pre Installation Checklist Before installing any software we recommend checking the following items below a Minimum System Requirements Refer to Section 1 3 b
94. m Files T ight NC EIX ie Progam Pls O AliveMedia A O Analog Devices O Common Files O ComPlus Applications O DivX_311 alpha O Gabest a C The program requires at least 0 1 MB of disk space 4 Select the following components TightVNC Server TightVNC Viewer and Web pages and documentation Click Next to continue 2 Setup Tight HC Select Components Which components should be installed Select the components you want to install clear the components you do not want to install Click Next when you are ready to continue Full installation a v Tight NC Server 523 KB v Tight NC Viewer 268 KB Web pages and documentation 987 KB Current selection requires at least 1 9 MB of disk space 5 Select the Start Menu folder in which you would like Setup to create the program s shortcuts Click Next to continue 124 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual v Setup Tight HC Select Start Menu Folder Where should Setup place the program s shortcuts Select the Start Menu folder in which you would like Setup to create the program s shortcuts then click Next TightVNC Alive MP3 WAY Converter Standard Cool Edit Pro 2 0 Dell Accessories GlobalSCAPE Java Web Start Microsoft Office NoteCam Sm rt 360 Real SecureCRT 4 0 Skype Sumanter Client Securitu C Don t create any icons 6 In the Sel
95. m Instant Message is English The user can customize its format description and language The System Instant Message file is saved in local disk Program Files VoSKY Exchange 9140 9180 ExchangelIM ini this is the default installation path and may differ from your system You may refer to the default file for a description of the original message and use it as a reference when creating custom messages An example is shown below P ExchangelM Notepad File Edit Format View Help ExchangeIm IM_UNPLUG_USB VOSKY Exchange 9140 Alert Line d is not workin ge ease check that skype is not offline and that the uss cable is properly plugged IM_UNPLUG_USB e 9140 Upgrade A new software release of Exchange is e following steps for update 1 Launch the update o ete 2 Switch users and log back into J Launch the Exchange Administration Console application to the about page to verify the new software version is installe d IM_UPDATE_SW f IM_CALLBACK Note s is busy we will call you back using a different skype line Please accept that call If you do not receive a call please check that your Privacy erting 1 is Sonti guned to allow calls from anyoneN fTIM_ALLBUSY Al nes are currently busy Please try your call again later TM_ALLBUSY SPARSE EHARA IM_SKYPEOUT_CREDIT Your Skypeout balance 2f is running low IM_SKYPEOUT_CREDIT AEA SkypeOut sean 2F PE IM_SLAVER_CALLBACK we wi IM_SLAVER_CALLB
96. mation of a new Location in the Add Location page The field Location Name Location Code and Company Skype ID are required Enter the location of the branches or offices in the Location Name field For example Shanghai The maxlength of the Location Code field is 3 The first digit is 9 which cannot be changed The last two digits range from O to 99 If you have added 0 OO will be invalid If you have added 1 11 will be invalid Exchange 9140 9180 will not differentiate between A and AA Enter the Company Skype ID of Exchange 9140 9180 in the Company Skype ID field Company Skype ID is the Skype ID of the first port of Exchange 9140 9180 Enter the rest Skype IDs of Exchange 9140 9180 in the Secondary Skype IDs field Click Add to save all the Skype IDs You must enter all the Skype IDs of Exchange 9140 9180 for all Exchanges in your network to properly identifiy each other The field Admin Name Admin Telephone Admin Email and Comment are optional Leverage the World s Largest Free VoIP Network 1 72 VoSKY Exchange 9140 9180 User Manual Warnings If you have launched Skype and all the ports of Exchange 9140 9180 you must enter all the Skype IDs in the Secondary Skype IDs field except for the Company Skype ID VoSKY sre eel Binge Saniks eua World s first Skype solution for business y Exchange 9140 80 Add Location When finished click Save to save the new location Click Sa
97. nable to make calls to your cell phone Exchange 9140 9180 will notify you by Skype IM or SkypeOut call when the following occurs a USB Unplug Detection If any USB cable is not properly plugged in the corresponding Skype line will send an IM to your assigned Skype ID and make a SkypeOut call to your assigned cell phone b Skype Status Detection If any Skype account is closed for more than 60 seconds it will relaunch automatically c SkypeOut Credit Low Balance Notification You can enable this feature under the Admin tab on the Exchange 9140 9180 Console to get an automatic low balance notification when the SkypeOut balance is lower than the value you set default 5 After configuration the corresponding Skype account will send an IM to your assigned Skype ID when the above occurs on any Skype account of Exchange 9140 9180 Additionally you will hear a voice prompt notification of the SkypeOut low balance when making a SkypeOut call Leverage the World s Largest Free VoIP Network 39 40 VoSKY Exchange 9140 9180 User Manual Console VYoSEY Exchange 9140 Settings About Modify Password otification Notify me when SkypeOut balance is less than v Auto start Exchange Server when Window starts Arrange Skype Windows Auto Set Skype Options 0 Note Please use the same currency units to manage SkypeOut credit of Exchange 9140 9180 Exchange 9140 9180 will automatically use the currency units of its first p
98. neously Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual DTMF Relay VoSKY Exchange 9140 9180 improves the issue of DTMF detection for long distance transmissions due to the attenuation of the signal This feature allows for a more reliable transmission and more accurate detection of DTMF tones For the end user this means less misdialed calls and uninterrupted navigation of automated voice menu systems Smart Stacking Only for Exchange 9180 As your call volume increases you may find that the number of Skype lines you have available may no longer be adequate Smart Stacking will allow you to add an additional 8 ports to your existing Exchange 9180 which can expand it to 16 ports with very little configuration required Connect 2 VoSKY Exchange 9180 to 2 PCs respectively The stacking shares a single database making for ease of management and maintenance of user and phonebook lists Smart Stacking provides as easy way to add additional Exchange 9180 ports to facilitate your company s growth In the future we will offer multi Exchange Smart Stacking to expand your Exchange solution even further refer to Section 5 Stacking Call Log Contains all details of a call including date caller callee call destination call type call duration rate per minute and total call charges Call Log supports FSK DTMF Caller ID feature With Call Log you can query the telephone number or Skype ID of th
99. ng Utility 2 0 0 19 Auto Attendant Auto Attendant Voice Prompt File List Welcome to VoSKY ESP ethane ta aes tr Estee s f the person you would like to reach foll a ama The voice file has been updated 8 Seconds ej gt aj 6 You must replace the default voice prompt by the recorded one manually refer to Section 3 1 8 Change Voice Prompt Language 118 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 7 To restore the default voice prompt insert the Installation CD to the disk drive and then click the default icon to restore the voice prompt to the default setting When finished the following window will pop up Click OK to close the window VoSKY Voice Recording Utility v2 0 0 19 x Auto Attendant Auto Attendant Voice Prompt File List Welcome to Y arson you would like to reese ame Chea 8 Seconds e gt B S o 6 3 Phonebook Utility The Phonebook Utility can import the Skype contacts and speed dial key into the Exchange 9140 9180 database in batches Ask the administrator for your PIN and Password before using the Phonebook Utility You can get this tool in the Installation CD 1 For the first time you use the Phonebook Utility the Another program wants to use Skype window will pop up Select Allow this program to use Skype and then click OK 119 Leverage the World s Largest Free VoIP
100. nge 9140 will not work until you successfully complete Activation 6 After the activation the system will automatically search for the telecom parameters file default custom ini detected and saved by the Line Probe Utility and import the file into the Exchange 9140 9180 When finished the following window will pop up Click OK to close the window YoSKY Exchange 9140 The cadence File has been imported successfully You can modify the corresponding parameters at Console gt Settings gt Region Setting gt Custom page later Cadence File information Date Thursday January 18 2007 26 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 7 If the system cannot find the telecom parameters file default custom ini the following window will pop up to ask you to import the file manually image1 When finished a successful window will pop up image2 Click OK to close the window vosk Exchange 140 YoSKY Exchange 9140 The cadence file has been imported successfully You can modify the corresponding parameters at Console gt Settings gt Region Setting gt Custom page later image2 Wa rning We recommend importing the telecom parameters file detected and saved by the Line Probe Utility Otherwise the following window will pop up and the Exchange 9140 9180 may not work properly VoSKY Exchange 9140 Invalid cadence file please check Leverage the Worl
101. number of calls call duration and the frequency of usage per shown below VoSKY Exchange 9140 9180 Admin Users Phonebook InttaCompany Call Log Utility Options Logout kallis from and Allow chats rom Leverage the World s Largest Free VoIP Network Phonebook 06 12 2006 Statistics Total number of user accounts 2 Total number of phonebook records Total number of IntraCompany records Calls Total outbound calls gt Number of outbound Skype calls gt Number of SkypeOut Calls Total inbound calls gt Number of inbound Skype calls gt Number of SkypeIn Calls Hourly List Use Rate Statistics 9 1 Total minutes 2 Minutes 0 Minutes Total minutes 8 Minutes 0 Minutes VoSKY Call Usage by hour hour An example is OD Outbound m Inbound 00 01 02 03 04 05 06 OF 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 87 VoSKY Exchange 9140 9180 User Manual 3 2 9 Normal User As a normal user you can enter the IP Address of Exchange 9140 9180 Server in the address bar For example If the IP Address of Exchange 9140 9180 Server is 192 168 1 126 enter http 192 168 1 126 8080 in the address bar In the login page enter your Username and Password to login to the Exchange 9140 9180 Web Console VoSKY Internet Calls for Everyone Everywhere a User Login The Public Contacts page will show after you login to the Exc
102. ort s Skype account as the default value d Update Auto Notification When there is an update available the Exchange 9140 9180 will automatically notify you by sending an IM to your Skype ID 3 1 3 Manage Windows User Accounts After the installation Exchange 9140 will automatically create four windows accounts on your PC server user01 user02 user03 and user04 Exchange 9180 will automatically create eight windows accounts on your PC server user0O1 user02 user03 user08 The default password for all accounts is 1 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Click the corresponding username in Admin tab to modify the password Below is an example of how to modify the password of userQO1 Note Exchange 9140 9180 does not require a Windows user account password to function You may leave the fields blank if you do not want to assign a password for these accounts Enter the new password in the Modify User Password window and click OK to save the modification The maximum length of each password is 8 characters Console VoSKY Exchange 9140 Status Settings About Modify Password Port Hodify User Password Enter a new password max length is 8 characters eee Confirm the new password V Auto start Exchange Server when Window starts Click Start gt Control Panel gt User accounts to view all the accounts created by Exchange 9140
103. orward Exchange 9140 9180 extends your ability to reach colleagues to anywhere with Skype The user can make calls to any extension phone by dialing the Company Skype ID through their Skype software refer to Section 4 Dialing Scheme Global Extension Does your enterprise have branches or offices all around the world The cost of call charges if they contact each other frequently everyday would be tremendous Exchange 9140 9180 can reduce this cost significantly since calls made by it are all free You simply need to configure a suite of Exchange 9140 9180 for each branch and then compose them as part of a global network Now your employees can use the unified dialing Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual scheme to make calls directly to any extension phone regardless of the location This feature also has the added benefit of reducing the dialing format required to reach remote branch employees refer to Section 4 Dialing Scheme Line Probe Utility A tool used to automatically detect the telecom parameters of a PBX s internal lines or PSTN lines for Exchange 9140 9180 It provides an easy way to configure your Exchange with the PBX to provide full functionality refer to Section 6 1 Line Probe Utility 1 1 Package Contents VoSKY Exchange 9140 9180 Rack mounting hardware 1 USB cable 9140 2 USB cables 9180 4 Telephone cables 9140 8 Telephone cables 9180
104. owse to change the installation path for Skype or just accept the default location DO NOT select Launch Skype after installation uncheck the option box Click Install to continue 16 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual ay Options Select where Skype C Program Files Skype Phone At least 24 6 MB of free disk space is required Launch Skype after installation 4 The Skype Setup Complete window will pop up when the installation completes Click Finish to exit the setup ay Skype Setup Complete Skype This completes the installation of Skype Do not remove the Installation CD from the drive The following section will guide Leverage the World s Largest Free VoIP Network 1 VoSKY Exchange 9140 9180 User Manual you to the installation of the Exchange 9140 9180 software 2 5 2 Install Exchange 9140 9180 Software 1 Return to the Welcome to VoSKY Exchange welcome screen and click Install Exchange 9140 to start the installation 2 The setup program will run and the VoSKY Exchange 9140 InstallShield Wizard will guide you through the whole installation process Click Next to continue YoSEY Exchange 9140 InstallShield Wizard Welcome to the InstallShield Wizard for oSKY Exchange 9140 The InstallShield Wizard will install VoSKY Exchange 9140 on your computer To continue click Next Cancel 3 Read through the License Agreement in de
105. p up Click Finish to close the window YoSKY Exchange 9140 InstallShield Wizard Uninstall Finished InstallShield Wizard has finished performing maintenance operations on VoSKY Exchange 9140 7 In this window there are two options for you to choose Select Yes I want to restart my computer now recommended and then click Finish YoSEY Exchange 9140 InstallShield Vizard Uninstall Complete You should restart your computer to finish uninstall O No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Back Cancel 136 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 9 Request Support Actiontec Electronics Inc pays great attention to the feedback of customers If you have any problem or suggestion after using the Exchange 9140 9180 you can contact us in the following ways 1 Fill out the Exchange Support Template SupportTemplate xis in the Installation CD Send it to your reseller to report your problems or suggestions 2 Go to http www VoSKY com modules onlinesupport to report your problems or suggestions 3 Click Support Request in About tab on the VoSKY Exchange 9140 9180 Console as shown below Console YoSEY Exchange 9140 Status Settings About Copyright C 2005 Actiontec Electronics Inc VoSkKY Exchange 9140 Software version 2 0 0 29 Firmware version 061125
106. peed dial keys will be reserved for Private Contacts Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 7 Example If the number of digits set for Speed dial keys is 4 the default range for Public Contacts will be 7000 8999 and the rest 0 6999 will be reserved for Private Contacts The first digit of Speed dial key cannot be 9 since it is reserved for Location Code use X Warning Make sure to backup the data before modifying the Dialing Scheme Any modification of the Dialing Scheme will delete all the data in your Phonebook and reset the PIN for all User accounts 1 After you modify the Dialing Scheme a message window will pop up to remind you to backup the data Click OK to continue or click Cancel to close the window Hicrosoft Internet Explorer 9 This operation will erase all your current phonebook entries ce It is strongly recommended you backup your information before this operation Do you want to continue this operation 7 If yes click OK to continue Otherwise click Cancel Cancel 2 After you click OK a message window will pop up to ask whether you would like to backup the User accounts and Phonebook Click OK to backup or click Cancel to close the window If you click Cancel all the Phonebook data will be deleted and cannot be restored Leverage the World s Largest Free VoIP Network 79 VoSKY Exchange 9140 9180 User Manual Bicrosoft Int
107. r This is the default installation path for VoSKY Exchange and may differ from your system The table below shows the files and properties of Exchange 9140 9180 loopbackVP1 wav Prompt the user to dial the extension number loopbackVP4 wav Prompt the user that they do not have proper rights to make the call loopbackVP5 wav Busy tone do not need to record loopbackVP6 wav Prompt the user that the extension cannot be answered at the moment loopbackVP7 wav Prompt the user that the extension cannot be answered at the moment Welcome voice prompt the user to dial the speed dial key or the SkypeOut number Prompt the user that the speed dial key dialed is incorrect and ask to try again jvp3 wav Prompt the user that the SkypeOut call is connecting Prompt the user that they do not have proper rights to make the call and ask to try again vp6 wav Prompt Prompt the user that the SkypeOut credit is running low user that the Prompt the user that the SkypeOut credit is running low credit is running low Prompt the user that the PIN dialed is incorrect and ask vp8 wav to try again Notification voice when the USB cable is disconnected vp_alarm wav from Exchange Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Outbound Call From Ext Phone or PSTN Dial the Ext Hunting Group Number Dial Speed dial number Is it allowed Connect the Call Dial SkypeOut number
108. ree VoIP Network VoSKY Exchange 9140 9180 User Manual 7 Click Install in the Ready to Install the Program window It may take a few minutes to install the Exchange 9140 software YoSEY Exchange 9140 InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard 8 When the installation completes the InstallShield Wizard Complete window will pop up to ask if you would like to restart the PC Select Yes I want to restart my computer now and then click Finish YoSEY Exchange 9140 InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed VoSKY Exchange 9140 Before you can use the program you must restart your computer O No will restart my computer later You can t use our products normally if you don t restart pour computer now Click Finish to complete setup Leverage the World s Largest Free VoIP Network 21 VoSKY Exchange 9140 9180 User Manual 9 After reboot the Post Installation Guideline window will pop up Read the instructions listed and follow them carefully for proper installation of Exchange 9140 9180 Click OK to close it VoSEY Exchange 9140 Post Installation Guideline Please follow the steps below for Exchange 9140 installation proc
109. ree VoIP Network VoSKY Exchange 9140 9180 User Manual Actiontec Electronics Inc may void the user s privileges to operate the equipment Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is Subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause unwanted operation Note To comply with FCC RF exposure compliance requirements the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter For questions regarding your product or the FCC declaration please contact Actiontec Electronics Inc 760 North Mary Ave Sunnyvale CA 94085 United States Tel 408 752 7700 Fax 408 541 9005 Miscellaneous Legal Notices 2007 Actiontec Electronics Inc Actiontec the Actiontec logo Solutions for the Digital Life VoSKY VoSKY logo and Leverage the World s Largest Free VoIP Network are trademarks or registered trademarks of Actiontec Electronics Inc All other names are the Leverage the World s Largest Free VoIP Network 157 VoSKY Exchange 9140 9180 User Manual property of their respective owners Product photo may differ from actual pro
110. rgest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 6 4 2 Remote Control Exchange 9140 9180 Server 2 Note Before running the TightVNC configure the firewall to unblock the TightVNC software Otherwise the TightVNC may not work normally Here is the example of how to unblock Tight VNC when Windows Firewall is in use 1 Click Start gt Control Panel gt Windows Firewall Windows Firewall General Exceptiur sf Advanced Ai Y Windows Firewall is helping to protect your PC Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to your computer through the Intemet or a network in eaaa This setting blocks all outside sources from connecting to this computer with the cxecption of those sclected on the Exceptions tab C Don t allow exceptions Select this when you connect to public networks in less secure locations such as airports You will not be notified when Windows Firewall blocks programs Selections or the Exceptions tab will be ignored x Off not recommended Avoid using this setting Turning off Windows Firewall may make this computer more vulnerable to viruses and irtruders What else should know about Windows Firewall 2 Click Add Program in Exceptions tab 128 TM Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Windows Firewall General Exceptions Advanced Windows F
111. rld s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Windows Security Alert To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program O Name java Publisher Unknown Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network If you recognize the program or trust the publisher you can unblock it When should unblock a program 2 5 3 Activate Exchange 9140 9180 Software Exchange 9140 9180 must be activated before use Please refer to the following procedures to complete activation 1 Click Activate Product from the Exchange 9140 9180 Console Q Console YoSEY Exchange 9140 Copyright C 2005 Actiontec Electronics Inc VoSkKY Exchange 9140 Software version 2 0 0 29 Firmware version BIOS version 1 0 http viwww vosky com Support Request Activate Product Cancel Leverage the World s Largest Free VoIP Network 23 VoSKY Exchange 9140 9180 User Manual 2 Fill in the blanks as shown below The Company Name and MIS Email Address are required while the Reseller ID is optional You can ignore the Reseller ID if you don t have one Click Cancel to activate it later Otherwise click Activate to continue YoSEY Exchange 9140 Activation 1 Please enter the proper information below A confirmation email will
112. rts You will not be notified when Windows Firewall blocks programs Selections on the Exceptions tab will be ignored x Off not recommended Avoid using this setting Turning off Windows Firewall may make this computer more vulnerable to viruses and intruders What else should know about Windows Firewall 4 Click Exceptions tab 5 If Launch VoSKY Exchange 9140 9180 and Update VoSKY Exchange 9140 9180 are in the Programs and Services list make sure both checkboxs are checked 140 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Windows Firewall General Exceptions Advanced Windows Firewall is blocking incoming network connections except for the programs and services selected below Adding exceptions allows some programs to work better but might increase your security risk Programs and Services Name O File and Printer Sharing java java Launch YoSKY Exchange 9140 Remote Assistance CO Remote Desktop Skype Update VoSK Exchange 9140 O UPnP Framework Add Program Add Patt Display a notification when Windows Firewall blocks a program What are the risks of allowing exceptions 6 If Launch VoSKY Exchange 9140 9180 and Update VoSKY Exchange 9140 9180 are not in the Programs and Services list please click Add Program and then add them to the list Windows Firewall k Add a Program To allow communications with a program by adding i
113. s Busy Tone Sean for 5 seconds Scan m rs Analysis Frequency Hz Cadence ms ly Dial Tone aii iin F Ringback Tone M Busy Tone 386 O BB 25 Congestion Tone 5 The analysis may take several minutes When finished the following window will pop up Click OK to close the window Line Probe Ed Analyze successful 6 After Probe analysis is successful the Frequency and Cadence of all the parameters will be show on the console Click Save to save them in your PC 113 Leverage the World s Largest Free VoIP Network 114 VoSKY Exchange 9140 9180 User Manual Line Probe Utility yv1 0 0 21 Hunt Group Ext Number 8006 Dial Tone Scan for 3 secon ds Ring Tone Scan for 5 secon ds Busy Tone Scan for 5 secon ds Congestion Tone Scan Ext Number 8022 Congestion Tone Scan for 10 secon ds Analysis Frequency Hz Cadence ms V Dial Tone 450 Continuous V Ringback Tone 450 1003 4020 V Busy Tone 450 351 352 V Congestion Tone 450 350 352 Save 6 1 3 Adjust Exchange 9140 9180 voice volume a Switch to the Volume tab Remove the above PSTN lines from the Exchange 9140 9180 before starting the Volume scan 2 Remove a PSTN line from your PBX and connect it to the FXO 1 A1 port on Exchange 3 Connect the FXO 2 A2 port to an extension port on your PBX 4 Enter the Hunting Group Number which the PBX uses to access PSTN lines in the Hunt
114. sixty times per minute indicates that the line is off hook or busy Dial tone A constant high pitched tone indicates that the line is ready to process your call or free DTMF Dual Tone Multi Frequency Also Known as Touch Tone or Tone Dialing is used for telephone signaling over the line in the voice frequency band to the call switching center Today DTMF is used for most call setup between telephone set and the telephone switch FXO Foreign Exchange Office FXO interface the plug on the phone receives POTS service typically from a Central Office of the Public Switched Telephone Network PSTN FXS Foreign Exchange Station FXS is the interface on a VoIP device for connecting directly to phones faxes and trunk ports ona PBX or key telephone system Off hook The handset is removed from the cradle or you are in conversation On hook The handset is in the cradle PBX Private Branch Exchange A private telephone network used Leverage the World s Largest Free VoIP Network 151 VoSKY Exchange 9140 9180 User Manual within an enterprise Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX VoIP Voice over Internet Protocol A category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmission of the PSTN Remote In
115. stomer may contact Actiontec Electronics Technical Support Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from Actiontec Electronics or its authorized reseller may be required Products returned to Actiontec Electronics must be pre authorized by Actiontec Electronics with a Return Merchandise Autho rization RMA number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that pro vides for tracking of the package The repaired or replaced item will be shipped to Customer at Actiontec Electronics expense not later than thirty 30 days after Actiontec Electronics receives the defec Leverage the World s Largest Free VoIP Network 161 VoSKY Exchange 9140 9180 User Manual tive product Actiontec Electronics shall not be responsible for any software firmware information memory data or Customer data contained in stored on or integrated with any products returned to Actiontec Electronics for repair whether under warranty or not WARRANTIES EXCLUSIVE IF AN ACTIONTEC ELECTRONICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT ACTIONTEC ELECTRONICS OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND CONDITIONS E
116. t to the Exceptions list select the program or click Browse to search for one that is not listed Programs 3 Launch VoSKY Exchange 9140 w Minesweeper YA MSN G Outlook Express Q Pinball DB Skype if Solitaire amp Spider Solitaire Uninstall Update VoSKY Exchange 9140 8 Windows Messenger v Path C Program Files 4vRack rtlack exe What are the risks of allowing exceptions Leverage the World s Largest Free VoIP Network 141 VoSKY Exchange 9140 9180 User Manual Appendix B Country Region List Exchange 9140 9180 supports the following countries regions telecom parameters Asia Bangladesh Bahrain Brunei Darussalam China Hong Kong S A R of China India Indonesia Iran Japan Jordan Korea Kuwait Lebanon Macao Malaysia Nepal Oman Pakistan hilippines Qatar Singapore Sri Lanka Syria Taiwan Thailand United Arab Emirates Yemen Europe Andorra Ascension Austria Belgium Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Israel Italy Latvia Liechtenstein Luxembourg Netherlands Norway Poland Portugal Romania Russia San Marino Spain Slovenia Sweden Turkey United Kingdom Africa Algeria Angola Benin Botswana Cameroon Egypt Gabon Gambia Kenya Liberia Madagascar Morocco Mozambique Niger Senegal South Africa Sudan Tanzania Tunisia Uganda Zambia Zimbabwe South America Argentina Aruba
117. tail Select I accept the terms of the license agreement and click Next to continue 18 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual YoSEY Exchange 9140 InstallShield Wizard License Agreement Please read the following license agreement carefully VOSKY EXCHANGE 9140 SOFTWARE LICENSE AGREEMENT Actiontec VOSKY EXCHANGE 9140 Software Software will be provided to you Customer only on the condition that you accept all of the terms and conditions set forth in this license and service agreement the Agreement Please read this Agreement carefully before installing the Software Installing the Software will indicate your acceptance of this Agreement in its entirety If you do not agree with the terms of this Agreement you should promptly return this product for a refund by returning it to your place of purchase If you are unable to obtain a refund from your place of purchase you may contact Actiontec customer service at the e mail or mailing address set forth below in paragraph 4 do not accept the terms of the license agreement 4 The VoSKY Exchange Pre Installation Requirements window will appear to remind you to install the Skype beforehand Refer to Section 2 5 1 Install Skype Software if you haven t installed it yet Otherwise click Next to continue Make sure not to launch login or register Skype until the installation of Exchange 9140 is complete
118. ternet Call The user can make Internet calls by dialing the representative extension number of Exchange 9140 9180 with a landline phone or an extension phone It realizes the communication from PSTN to Internet Call Forward The user can dial the Company Skype ID of Exchange 9140 9180 and then dial the extension number to make a call It realizes the communication from Internet to PSTN Call Forwarding on busy A PBX feature which can forward the incoming call to a designated destination when all lines are busy Hunt Group Extension A PBX feature which can assign any extension to a Hunt Group When extensions are in a Hunt Group any incoming call will be distributed sequentially or randomly to an available extension Global Extension Compose several Exchange 9140 9180s of a global network and they can communicate with each other simply by using the united dialing scheme Smart Dialing With Smart Dialing the user can make SkypeOut calls without dialing the country code if he has set it as default it in 152 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual the Exchange 9140 9180 web before Location Code Support the communication between Exchange 9140 9180 when the Global Extension feature is enabled Leverage the World s Largest Free VoIP Network 153 VoSKY Exchange 9140 9180 User Manual Appendix E Specifications System e Main chip four ARGO SE402 48MHz 16 bi
119. through Exchange 91xx with PIN security a From your mobile phone i From your mobile phone dial the office phone number ii Wait for the AA greeting and dial the number for the Exchange call option iii Dial PIN OO country code area code phone number o Example 752 7000 gt 3 gt 222 00 1 408 5551234 LD 752 7000 gt 3 gt 222 00 86 123 4567890 INT lL Note You may dial after dialing a speed dial number global extension number or SkypeOut number to force Exchange to make the call immediately and not wait for Exchange to dial the number 96 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 5 Stacking Stacking makes Exchange 9180 more flexible You can stack two Exchange 9180 units into one to double the number of available Skype lines Use two PCs to install Exchange 9180 one for Master Exchange 9180 and the other for Slave Exchange 9180 After stacking the two Exchange 9180 will share the database of Master Exchange 9180 That means the database of Slave Exchange 9180 is unavailable at the time Warning Make sure that there is one port of Exchange 9180 launched at least before activating the Stacking 5 1 Master Exchange 9180 1 Assign one as the Master Exchange 9180 In Service tab on the console select Stacking in the Value Added Service List and then click Activate 97 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180
120. try code area code local phone number 0O country code cell phone number 9 Q Why all the Speed dial key of Phonebook are deleted after I modified the Dialing Scheme A We recommend backuping all the data before modifying the Dialing Scheme since this operation will delete all the data form the Exchange 9140 9180 database Furthermore you must reconfigure the PIN and Speed dial key according to the new Dialing Scheme 10 Q To enable the Stacking feature do I have to activate it 148 on both Exchange 9180 A Yes To enable this feature you have to configure one as the Master Exchange 9180 and the other as the Slave Exchange 9180 A new tab Stack will be added to both Leverage the World s Largest Free VoIP Network 11 Q 12 Q 13 Q VoSKY Exchange 9140 9180 User Manual consoles after the activation Enter the Company Skype ID of the Slave Exchange 9180 in Stack tab on the Master Exchange 9180 Console The Slave Exchange 9180 will automatically detect the IP address of the Master Exchange 9180 You can see it in Host IP Pfield in Settings tab on the Slave Exchange 9180 Console Why the Slave Exchange 9180 database does not work after I enabled the Stacking feature A After stacking the Master and Slave Exchange 9180 will share the database of Master Exchange 9180 That means the Slave Exchange 9180 database is unavailable at the time Therefore you can only make calls to the contacts confi
121. ts RISC Processor e USB 1 1 Full Speed Device compatible with USB 2 0 e USB Audio Device Class 1 0 e USB HID Class 1 0 e Linear Audio Signal Support 16 bit mono linear PCM audio in 8KHz sampling rate PC Interface e 1 2 for 9180 USB Port Type B Receptacle for connecting to PC Telephone Interface e 4 8 for 9180 FXO Port RJ 11 Modular Jack for connecting to the Extension FXS Ports of PBX LED Indicators e 4 8 LED green indicators Ready 9140 9180 e 4 8 LED red indicators In Use 9140 9180 Physical Outlook e Size 430mm x 150mm x 45mm 1U 1 75inch e Weight 1500g 1782 g 9140 9180 e Color black 154 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Accessories e 1 2 for 9180 USB Cables A Male to B Male 110 cm Gray e 4 8 for 9180 RJ 11 Cables 6P2C 6P2C 180 cm Power Supply Power adaptor e Input 100V 240V AC e Frequency 50 60Hz e Output 12V DC 3 33A FXO Port e On hook detection Busy Tone e Call Progress Detection RING DTMF FLASH e Call Progress Generation Dial tone Voice Prompt Busy Tone Ring e Back Tone Ringing Cadence DTMF e LEC Line Echo Cancellation e Support Full Duplex Voice Channel e Inbound Outbound DTMF Relay e Caller ID FSK type I DTMF detection Environment e Operating temperature O C 55 C e Operating humidity 0 70 e Storage temperature 20 C 70 C e Storage humidity 0 95 non condensing
122. ty v1 0 0 21 Tone Volume R Generic Tone Scan Hunt Group Ext Number 18006 Connection type PBX Dial Tone Scan for 3 seconds Ring Tone Sean for 5 seconds Busy Tone Scan for 5 seconds Scan Scan Congestion Tone Scan Ext Number 8022 Congestion Tone Scan for 10 seconds Analysis Frequency Hz Cadence ms V Dial Tone za M Ringback Tone 8 V Busy Tone j V Congestion Tone 6 The scan process will last for some time When finished the following window will pop up Click OK to close the window Line Probe Eg Analyze successful 7 After being analyzed successfully the Frequency and Cadence of all the parameters will be shown on the console Click Save to save them in your PC 110 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual Line Probe Utility v1 0 0 21 Generic Tone Scan Hunt Group Ext Number 8006 Connection type Dial Tone Scan for 3 secon ds Ring Tone Sean for 5 seconds Busy Tone Scan for 5 seconds Congestion Tone Scan Ext Number 8022 Congestion Tone Scan for 10 seconds Analysis Frequency Hz Cadence ms V Dial Tone 450 Continuous WV Ringback Tone 450 1003 4020 V Busy Tone 450 351 352 lv Congestion Tone 450 350 35 6 1 2 Record the telecom parameters of PSTN lines 1 Before you start the recording please remove the line which used to connect the Exchange 9140 9180
123. uch as Company Name Company Name2 Company Name3 Company Name4 Company Names The Skype ID of the first port on Exchange 9140 9180 will be used as the Company Skype ID That is the Skype ID Company Name will be used as the Company Skype ID 7 Example If you need to create four Skype accounts you can name them as Exchange Exchange2 Exchange3 and Exchange4 The Skype ID Exchange will be used as the Company Skype ID Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual 3 The Another program wants to use Skype window will pop up after you login to Skype successfully Select Allow this program to use Skype and then click OK to continue S Another program wants to use Skype Another program is trying to access Skype This can be a potential security risk What would you like to do aA Name Exchange Administration Console 1 exe Publisher Actiontec Electronics Inc USA Allow this program to use Skype but ask again in the Future Do not allow this program to use Skype What does this mean U2 Note The first time you launch a port the System Settings Change window will pop up to ask you whether to restart the PC or not Click No to continue System Settings Change Windows has Finished installing new devices The software that supports your device requires that you restart your computer You must restart your 7 Computer before the new settings wel t
124. ve amp Next to save the new location and add an additional location 3 2 4 2 Modify Location The Intra Company Phonebook page will show the Location information Select the check box of the Location you want to delete and then click Delete Location as shown below Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual VoSKY Ero ee Gxiemga Senies Exchange 9140 9180 Ais World s first Skype solution for business y Admin Users re Phonebook IntraCompany i ocation Name ocation Code Company SkypeID Call Log aeitaipel 2 US aeitecus Utility Add Location ight 2005 Actiontec Electronics Inc All rights reserved iH To view the information of a Location select the check box of the Location you want to view and then click View Details The information will show in the Location Info page To modify a Location click the Modify button to edit the values you wish to change Click Save to save the modifications VoSKY Wey Gxhamgs Gentes y PES Co iness y A Exchange 9140 9180 aa World s first Skype solution for bus Admin Users Location Info nae Phonebook IntraCompany Location Code 9 Call Log y Company SkypeID Uiily Secondary SkypeIDs Options Admin Name Admin Telephone Logout Admin Email Commen Leverage the World s Largest Free VoIP Network 73 74 VoSKY Exchange 9140 9180 User Manual 3 2 5 Options Click Options on the le
125. xiang Saris Exchange 9140 9180 aces World s first Skype solution for business 4 User List Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual To view the information of a user just click on their username from the list To modify a user s information click Modify to allow editing and edit the values Click Save to save the modification Username and PIN are read only VoSKY espe eel Binge Santee Exchange 9140 9180 us World s first Skype solution for business 4 User Info 3 2 3 Phonebook Exchange 9140 9180 has two Phonebook Public Contacts and Private Contacts As an administrator you can add and manage Public Contacts Public Contacts are contacts who are universally Shared within the company All users can view Public Contacts after logging in successfully As a normal user you can add and manage Private Contacts Private Contacts are for personal use Click Phonebook on the left navigation to view the information of Public Contacts You can view the information of Public Contacts including Key Skype ID Phone Cell Phone Nickname E mail and Class You can sort the Public Contacts list by clicking the items above Leverage the World s Largest Free VoIP Network 65 VoSKY Exchange 9140 9180 User Manual VoSKY veved A Exchange 9140 9180 una World s first Skype solution for business 4 Public Contacts Show 20 items per page Delet
126. y iii All users can make SkypeOut calls by the Speed dial Leverage the World s Largest Free VoIP Network 29 VoSKY Exchange 9140 9180 User Manual key in the Public Contacts list Speed dial key c Allow SkypeOut calls using speed dial key only i Users are allowed to make SkypeOut calls by Speed dial key in their Private Contacts list PIN Speed dial key ii All users can make SkypeOut calls by the Speed dial key in the Public Contacts list Speed dial key SkypeOut PIN Public private Number SkypeOut Speed Dial Speed Dial Directly Number key ied Allow SkypeOut direct dial Allow SkypeOut direct dial with PIN Allow SkypeOut calls using speed dial key 2 No If you select any option under No the default value of Allow to Dial SkypeOut will be NO in the Add User page a Restrict SkypeOut direct dial with PIN i Users are allowed to make SkypeOut calls if prefixed with their PIN PIN SkypeOut number ii Users are allowed to make SkypeOut calls by Speed dial key in the Private Contacts list PIN Speed dial key 36 Leverage the World s Largest Free VoIP Network VoSKY Exchange 9140 9180 User Manual iii Users can make SkypeOut calls by the Speed dial key in the Public Contacts list Speed dial key b Restrict SkypeOut calls using speed dial key only i Users are allowed to make SkypeOut calls by Speed dial key in the Private Contacts list PIN Speed dial key ii All users can ma

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