IT Basics - PRG Systems and Applications
Contents
1. Select your language By installing this application you agree you have read and accepted the Skype End User License Agreement and the Skype Privacy Statement EN cm Page 22 Basic Manual for IT Support Team Skype Install oy Free Google Chrome a new way to get online Faster access to your favourite sites Google search built in the address bar Click to call phone numbers on any web pages with Skype gt C wwwgooge com Can lec D de TETE L Gua Include Google Chrome a faster way to browse the web By installing this application you agree to the Google Chrome Terms of use and the Privacy policy Make Google Chrome my default browser gt Click to Continue Page 23 Basic Manual for IT Support Team amp Skype Install Send instant messages and files Installing Skype may take a few minutes Page 24 Basic Manual for IT Support Team i Skype Install xl Thank you for installing Skype Great you now have the new Skype Skype also comes with a extension for Firefox allowing you to call phone numbers on any website with just one click You will see more information about the Skype add on the next time you start your web browser Example The Queen Victoria Pub Great food cold pints tel 38 gt 0871 3328086 Click Finish Page 25 Basic Manua2. i Symantec pcAnywhere InstallShield Wizard License Agreement Please read the Following license agreement carefully SYMANTEC LICENSED SOFTWARE LICENSE AGREEMENT SYMANTEC CORPORATION ANDVOR ITS AFFILIATES CSTMANTEC IS WILLING TO LICENSE THE LICENSED SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE LICENSED SOFTWARE REFERENCED BELOW As YOU OR TOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT LICENSE AGREEMENT READ THE TERMS AND CONDITIONS THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE LICENSED SOFTWARE THIS 15 A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AMD SYMANTEC AY OPENING THE LICENSEN SOFTAARE PACKAGE Z I accept the terms in the license agreement Print I do not accept the terms in the license agreement Installshield lt Back Cancel Page 29 Basic Manual for IT Support Team jw Symantec pcAnywhere InstallShield Wizard Customer Information Please enter your information User Name MIS Organization PRG Installshield lt Back Cancel lO xl i Symantec pcAnywhere InstallShield Wizard Destination Folder Click Next to install to this Folder or click Change to install to a different in The wizard will install the Files for Symantec pcAnywhere in the folder specified below To install to a different Folder click the Change button Dest
3. Basic Manual for IT Support Team D See more results ewe E com 1200 E Network com 1200 Y File Edit View Tools Hep Organize Search active directory Network and Sharing Center View remote printers fl X Favorites md TSM Basic Course PRAN BE Desktop i1 MUS Share Recent Places Downloads TEM Final geal Share Libraries Documents Music x J CanonLBP 1200 What to do after printer Network jam Page 13 Basic Manual for IT Support Team Printers Problems PRINTER 3 Is it plugged in Make sure the printer is plugged into a live outlet If it is plugged into a surge protector make sure it is on Try moving it from the surge protector to a known good wall outlet 4 Is it on Ok you can t print and Windows etc says it can t find the printer Make sure the darn thing is turned on and there are no error lights LEDs lit If there are error lights refer to the user manual manufacturer s web site You should hear the print mechanism initialize when power is applied and most printers have at least one light which will be illuminated when it is on 5 Is it on line Most printers have and on line LED and button or the equivalent The computer cannot communicate or send stuff to a printer that is not on line i e not connected to the cable between the printer and computer and that is what on line literally means Again have gone to customer s
4. T Basics IT Support Manual PRAN RFL Group 105 Middle Badda Basic Manual for IT Support Team NETWORK amp INTERNET SETTING Network Basics What is Protocol A network protocol defines rules and conventions for communication between network devices IP The Internet Protocol IP family contains a set of related and among the most widely used network protocols Check proxy settings for internet Browser In a company that uses the Internet a proxy server is a server that acts as a mediator between a workstation user and the Internet so that the company can ensure security administrative control and caching service Steps Open Internet Explorer Click Tools Menu Click Options Click Connection tab Click LAN Settings we will get the below screen Page 1 Basic Manual for IT Support Team Internet Options E _ x General Security Privacy Content Connections Programs Advanced To set up an Internet connection click setup Setup Local Area Network LAN Settings X Dial up and Virtual Private Network settings Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration v Automatically detect settings Use automatic configuration script ddress Proxy server Remove Choose Settings if you need to configure a proxy Settings server for a conn
5. being installed Please wait while the InstallShield Wizard installs Symantec pcAnywhere This may take several minutes Status Preparing setup Time remaining Less than 1 min Validating install InstallShield Cancel ji Symantec pcAnywhere InstallShield Wizard E InstallShield Wizard Completed The InstallShield Wizard has successfully installed Symantec pcAnywhere Click Finish to exit the wizard The Following Features will not be available until a J reboot is performed Remote printing support Screen blanking support EchojMirror driver support Windows XP Fast User Switching View Readme file Launch pcAnywhere host Page 32 Basic Manual for IT Support Team Restart any service from the computer or Laptop Steps Right Click on Computer ICON Click Mange Click Services and Applications Click Sevices Click the Service Name Start 1 m s arr E Computer Management he Computer Management Local Services El ll System Tools Task Scheduler PE id Event Viewer ActiveX Installer A Provides U Shared Folders Stop the service Adaptive Brightness Monitors a Manual Lo Local Users and Groups Restart the service DE Adobe Flash Player This servic Manual Lo Performance Hi 5 Application Experie Processes Started Manual Lo g 88 Description 54 Applicatio
6. help Refer to your user manual for guidance On humid days slightly damp paper can cause jams by sticking together causing more than one sheet to be fed at a time Try removing the paper from its tray etc and fanning it Make sure the edges or corners aren t curled and the tray is either not too empty or too full Read the book Then there are those printers which no one can figure out how to dissemble without damaging them Page 15 Basic Manual for IT Support Team 12 Is it wedged The printer memory could be full or there may my a glitch caused by a power spike Turn off the printer wait a few seconds and turn it back on CABLE 13 Is it connected The printer test prints but it won t go on line Well is the cable from the printer to the computer connected Screw down the DB 25 connector at the computer end and clip the Centronics connector at the printer end your printer and computer may have different connectors e g USB Push in and wiggle the connectors 14 Is it connected to the printer port Some SCSI Small Computer System Interface are physically identical to the male DB 25 connectors used for standard IBM IBM compatible printer ports Plugging a printer into a SCSI port can damage the SCSI host board and the printer 15 Do you have the correct cable Many printers now require an IEEE 1284 and Bi Directional USB cables shouldn t be longer than 15 feet 16 Is the cable good Check for bent pins Try an
7. like to nip fingers Laser printers have some very fine wires to remove static charges from the paper near the fuser mechanism which will break if you aren t very careful Also the fuser itself can be very hot it fuses melts toner to the paper Don t move a print head unless the instructions direct it You can damage the belt etc Address labels cause many paper jams and cannot always be seen The old shirt cardboard trick can be used to dislodge them from many printers Just feed a shirt cardboard or cut a piece of like sized cardboard form a file folder through like a sheet of paper and wiggle the label loose and out otaples paperclips dog hair and cookie crumbs are among the many things we have coaxed out of printers A staple will raise havoc with the drum in laser printers If you see vertical lines on pages printed by a laser printer or copy machine the drum is probably scratched Replacing it can be a very expensive repair indeed If jams persist or the printer won t feed paper there is a good chance that gears are stripped or rollers are worn down or have flat spots Fixing this sort of problem may require specialized tools and elaborate alignment procedures and is often best done at a printer repair depot It is not usually economically feasible to send low end ink jet and dot matrix printers etc to a repair depot Sometimes roller problems can be fixed by cleaning the rollers Changing to a different kind of paper may
8. 02 Venus USB2 0 Controller Camera Printers and Faxes 5 Be y Setas default printer On COM Printing preferences Create shortcut Troubleshoot Page 17 Basic Manual for IT Support Team Several software Install MS Office 7 Adobe Magic Soft etc Steps Page 18 1 Open F Drive Run the Program s Setup File which one you want to Install like Microsoft Office 2007 Double Click on Set Up file click Next then Finish 2 The installation process will ask Accept or Reject you should choose Accept 3 The installation process will ask Serial key you should input the serial key from the installation folder E Serial bet 4 After finishing the installation process it will ask to restart the computer choose yes to restart after restart it will ask to go to online help or security no need to choose this option close it Pictures Tal Searches Videos Computer Local Disk C ca Local Disk D ccs Local Disk E cw Local Disk F GP 40075 prefs02 users Mixed Music LAP 1502 My Web Sites on MSN ig Network k Groowe en us k InfoPath en us k Office en us k Office63 en us k OneNote en us k Outook en us k PowerPoint en us k Proofing en us k Publisher en us k Rosebud en us k Updates k Word en us autorun inf CD KEY txt i README HTM Readme txt Serial tet E setup exe Add Remove F
9. Autoconf igurat ion Enabled EET Ethernet adapter Bluetooth Network Media State Connect ion specif ic DNS Suffix Description PM Physical Address DHCP Enabled Autoconf igurat ion Enabled Ethernet adapter Local Area Connection Connection specific DHS Suffix Description Physical Address DHCP Enabled Autoconf igurat ion Enabled Link local IPv6 Addres IPu4 Address Subnet Mask Lease Obtained Lease Expires Default Gateway DHCP Server DHCPu amp IRID DHCPu amp Client DUI D Page 4 LAP 1582 prangroup com Hybrid Ho prangroup com Network Connection 4 Media disconnected Microsoft Wirtual WiFi Miniport Adapter H HE 71 D 26 6E 4F Yes Yes Wireless Metwork Connection 3 Media disconnected Atheros BHV7485UB EG Wireless Network Adap 66C 71 D 26 6E 4F Yes Yes Connection disconnected Bluetooth Device Personal Area Network gt 6C 71 D7 26 B6 2D Yes Yes 2 prangroup com Realtek PCIe FE Family Controller 2 HB ERH 46 BE Yes Yes FeSO 44 466b 986b chcex20 Preferred 172 17 115 56 Preferred gt 255 255 255 Tuesday April 22 2614 8 20 57 BH Wednesday April 23 2014 1 12 41 PH 172 17 115 1 172 177 4 5 385933399 01 00 01 1 9 R4 FF D4 HH EH 4C 76 Bh D8 Basic Manual for IT Support Team For WLAN Admi
10. Network and Sharing Center PATO eM Page 8 Basic Manual for IT Support Team How to enable disable LAN amp Wireless connection Sometimes need to Disable Enable the network Connection the steps are Click Network Connection ICON in the notification area Click Open Network and Sharing Center Click Change Adapter Settings Right click on the Network Connection ICON which one we need to Enable Disable Choose Disable Enable QU r Control Panel Network and Internet Network Connections File Edit View Tools Advanced Help Organize Disable this network device Diagnose this connection Rename this connection View status of this connection Change settings of this connection l Bluetooth Network Connection Local Area Connection 2 Wireless Network Connection 3 Wireless Network Connection 4 Not connected prangro Disable connected connected x 3 Bluetooth Device Personal Area Net 99 Realtek x Wi Atheros AR9485WEB EG Wireless Net x ifi Microsoft Virtual WiFi Miniport Adapt Status Diagnose Bridge Connections Create Shortcut Delete y Rename la Properties Page 9 Basic Manual for IT Support Team File transfer over LAN Local LAN P2P Network How to share Transfer file within the network Steps Right click on a Folder Click Sharing People Share with click down button arrow for Everyon or Type the Staf
11. VIEWER for the licensing and use of the TeamViewer software which indudes TeamViewer TeamViewer Touch TeamViewer Manager TeamViewer Management Console TeamViewer Portable TeamViewer MSI Package TeamViewer for iPad amp iPhone amp and Android amp computer software and applications If you accept the terms of the agreement dick Next to continue You must accept the agreement to install TeamViewer 8 v I accept the terms of the License Agreement Teamviewer lt Back Next gt Cancel Choose Accept and Click next Page 20 Basic Manual for IT Support Team 15 xi Connection Extras Help Free license non commerdai use only Remote Control Allow Remote Control Control Remote Computer Please tell your partner the following ID and Please enter your partner s ID in order to password if you would like to allow remote control the remote computer control Your ID 789 322 588 im 0 Remote control File transfer Enter a personal password to access this computer from anywhere Connect to partner Persona assword Ready to connect secure connection Computers amp Contacts T3 Type the Computer ID in the Partner ID Text Box and Connect to the Partner Page 21 Basic Manual for IT Support Team Configure Skype Address Steps Start download from internet then agree to istall amp Skype Install e Hello Thank you for downloading Skype
12. all SSL Certificate Next Days to synchronize should be 3 days Next Check the email open email ICON Delete any Account open the settings choose the email Account which one I want to delete Office Suite Installation for opening the MS Office File 1 Type a New Name any Name amp email ID mis15 prangroup com click Register Synchronize Outlook Contacts for update the mailing address 1 Copy all Global Address to Contact Folder it will update in the Mobile Address automatically Page 42 Basic Manual for IT Support Team Open Attached File 1 Open Mail Load Attached File Choose Office Suite Choose always How to set up Wi Fi hotspot 1 Settings Data Uses More Tethering amp portable HotSpot Choose Wi Fi Hotspot On Setup Wi Fi Hotspot type any Name and any password Save 2 You can see wireless ICON on the Top of the Mobile Menu 3 Check now Laptop Wireless Connection Connect Type wireless password which you have in the Mobile How to transfer picture files via Bluetooth Bluetooth on both the devices like the below way 1 Settings Bluetooth On Hit on Bluetooth amp make it visible 2 Open the image Folder Open the Image Hit on Share ICON Bluetooth Choose device name Symphony 125 if we want to transfer to Symphony W125 Series Mobile Check incoming File request from the top of the mobile Screen and accept it Page 43 Basic Manual for IT Support Team How to make a conference ca
13. crosoft Exchange offline address book Z Download changes since last Send Receive the offline address book However address details are not provided and you cannot send encrypted messages with Remote Mail Choose address book Global Address List SMART MOBIL USER For Screen Print Sometimes we need create an Image file of my Mobile Screen in that case the steps 1 Press Power Button Volume Button low side of the volume side The Screen print will go gallery Folder How to Connect Wireless connection For POP Mail Configuration 1 Go to Settings Choose Add Account Email Type user email address like mis15 prangroup net amp Password Mail Password Page 40 Basic Manual for IT Support Team 2 Select IMAP Exchange 3 Incoming server settings a Change POP3 Server name it should be mail prangroup net the port should be 110 b Security typenone Next 4 Outgoing Server Settings a SMTP mail prangroup net b Port 465 C Security Type SSL TLS Accept all Certificates Next Finish Check the email from open email ICON Page 41 Basic Manual for IT Support Team Exchange Mail Configuration 1 Settings Add Account Corporate Type user email addresmis15 prangroup com amp Password Windows Password Manual Setup Domain user Property 40075 Server address prgmail prangroup com Checked use secure connection SSL Certificate INCDUS Checked Accept
14. eatures ES Repair C Remove Basic Manual for IT Support Team Installation amp configuration of Skype PCAnywhere Team Viewer Projector Server Team Viewer Installation Steps Double Click on the Teamviewer and follow the steps Tally ies 7 2 Rel 1 41 Computer Tally ERP9 y ERP L Local Disk C isk Teamviewer v6 0 11656 Premium Edition a Local Disk D OG Local Disk E teamviwer cs Local Disk F Ga 40075 prcfs02 users k The best way for anyone to update unin CG Mixed Music LAP 1502 Toshiba DMD Driver Jj unis v2 2 My Web Sites on MSN TeamViewer 8 Setup x Welcome to TeamViewer Remote support access to own computer meetings presentations Choose if you want to remote access this computer later C Install TeamViewer will be installed on this computer Run TeamViewer is executed without installation This does not require administrative privileges Show advanced settings Teamviewer Click Next Page 19 Basic Manual for IT Support Team TeamViewer 8 Setup j xj g License Agreement Please review the license terms before installing TeamViewer 8 Press Page Down to see the rest of the agreement TEAMVIEWER END USER LICENSE AGREEMENT PLEASE CAREFULLY REVIEW THE FOLLOWING TERMS AND CONDITIONS OF THIS END USER LICENSE AGREEMENT EULA This EULA is a legal agreement between you and TeamViewer GmbH TEAM
15. ection f Weyer dial a connection v Use a proxy server for your LAN These settings will not apply to Dial whenever a network connection is nob present dial up or VPN connections C Always dial my default connection Address 172 17 4 25 Port 8080 Advanced Gurren Hone Seb default v Bypass proxy server for local addresses Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings ox F Choose Settings above for dial up settings _ Canl Fill all information like above window click Ok In Firefox Click Tools Click Options c Click Advanced Click Network Click Settings and Fill the all Address Page 2 Basic Manual for IT Support Team EK oy Ente Options General Tabs Content Applications Privacy Security General Network Update Encryption Configure Proxies to Access the Internet C No proxy Auto detect proxy settings for this network Offline Web Content z fe Manual proxy configuration Your applicati
16. edistribute the tone Sometimes you can get a ribbon going temporally by removing from the printer and manually advancing the ribbon past a worn spot by turning the sprockets 9 Is it clean Most ink jet printers have a simple user procedure for cleaning the print heads You may have to clean them periodically or after the printer has been idle for a few days or weeks If you see funny colors or print outs are missing colors a cartridge may be empty or a head dirty You may have to clean a head many times to get it working again Page 14 Basic Manual for IT Support Team 10 Does it have paper Be sure the paper is installed correctly and there is enough of it Most printers have a paper out detector On most dot matrix printers it is a photo diode If form fed paper is not aligned correctly usually on the left side the diode won t see it DOS may indicate it has lost communications with a printer which is out of paper instead issuing a paper out error 11 Is it jammed Paper jams are frequently the reason my wife is able to fix many printers She s very good at it and she has smaller fingers than mine Always read the manual on how to clear a jam Don t be a gorilla with your printer You can easily damage a printer strip gear threads etc or even get hurt if you do not follow instructions and are not careful Turn the power off unplug it You have 110 volts running around the inside many printers And print heads gears etc
17. er into a network drive Open Computer Click Map Network drive Choose Drive and Folder Click Finish ini x Search Computer File Edit View Tools Help Organize Properties System properties Uninstall or change a program Map network drive Open Control Panel oT m r2 yr Exodi Hard Disk Drives 4 EE Desktop Local Disk C Local Disk D E Recent Places gt 5 15 0 GB free of 49 9 GB 30 3 GB free of 99 9 GB Downloads Local Disk E Local Disk F Librarie e m E CR 21 6 GB free of 99 9 GB C 9 13 GB free of 48 0 GB Documents al Music Network Location 3 Mixed Music LAP 1502 Z Space used Total size 99 9 GB s Network Drive Space free 30 3 GB File system NTFS Page 36 Basic Manual for IT Support Team Map Network Drive Specify the drive letter for the connection and the folder that you want to connect to Drive Folder Example server share Z Reconnect at logon Connect using different credentials To run scandisk Goto My Computer Right click on the local drive Click on properties gt tools tab and click check now to check the drive for CITOIS Disk Defragmentation Page 37 Basic Manual for IT Support Team Disk Defragmenter is a utility in Microsoft Windows to increase access speed by rearranging files stored on a disk and also reduces system startup times Steps to Desk Defrag
18. f ID Click Add Click Share File Sharing ini x Type a name and then click Add or click the arrow to find someone Page 10 Basic Manual for IT Support Team E File Sharing x Type a name and then click Add or click the arrow to find someone 12833 Permission Level CS HRM TRG Chief MIS Trainer Ferdousi misL5 prangrou Owner Right Click On the Shared Folder Click on Properties Click on Sharing for Advanced Sharing Checked Share this Folder Click Permission Click the User Name Click Allow or Deny which user permissions you will change Click OK Click OK Click Close Page 11 Basic Manual for IT Support Team WP Browse with ACDSee Pro Add to VLC media player s Playlist E Play with VLC media player Share with k Badd to archive la 5 SS Add to Comprehensive Trg Plan rar 3S Compress to Comprehensive Trg Plan rar and email Winzip Restore previous versions Indude in library k LL Scan selected files with Avira Create shortcut Delete Conta Rename Properties Installation Configuration How to set up printer Scanner from Share or Local Steps Type the Computer Name in Search box or in Run dialog Box and press enter If the network connection ik is Ok it will show the Share Printer or Scanner Double click on that Printer or Scanner ICON to download the Driver Page 12
19. ination Folder C Program FilesSymantec pcAnywhere ec 39 GB 17 GB 38 MB 17 GB ED 39 GB 2969 MB D KB 2969 MB E 39 GB 1830 MB KB 1830 MB InstallShield lt Back Cancel Page 30 Basic Manual for IT Support Team i Symantec pcAnywhere InstallShield Wizard Custom Setup Click on an icon in the list below to change how a Feature is installed E Symantec pcAnywhere es aes pcAnywhere Tools oo X Host Administrator v X Host Administrator Agent Feature Description Main pcAnywhere Files will be installed Feature Size Requirements This feature requires 0 KB on your hard drive It has 1 of 1 subfeatures selected The subFeatures require 20 MB on your hard drive Installshield mA Help lt Back Cancel i Symantec pcAnywhere InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Shortcuts Z Create Symantec pcAnywhere desktop shortcut InstallShield Page 31 Basic Manual for IT Support Team i a Symantec pcAnywhere InstallShield Wizard Installing Symantec pcAnywhere The program features you selected are
20. ites pushed the on line button and charged them for my time and travel I try to accomplish at least that much on the phone but some 6 Is it beeping at you Most printers will beep once or twice during or after initialization If it beeps more than that or beeps constantly the poor thing is either hurt or trying to tell you something is wrong Look in the manual or go to the web site to learn what it is saying Unfortunately beep code documentation can be hard to find the beep you hear may not listed or the meaning of the beep is nebulous Most printers will beep when out of paper or out of ink and those are the most common causes for a printer turning into a road runner 7 Does it test print Most printers have a built in diagnostics program which can be very useful for troubleshooting problems and test printing without a computer They are usually initiated by pressing a button or two while turning on the printer Check your user manual If the printer test prints OK you have probably eliminated the mechanical print mechanism as the problem 8 Does it have ink or toner 15 the Ink cartridge full ribbon installed correctly or laser cartridge full An ink jet printer may have a black and a color cartridge Check both of them and at least set the printer to use a cartridge with ink in it You can usually extend the life of a laser cartridge long enough to order a new one by removing the cartridge and gently shaking it side to side to r
21. l for IT Support Team Skype rx E f D s Create new Skype account AN Ab cauy love a hype occus hpi chy full name Create Skype Name obe anyone sec Us nformabon Meade A n al feds Password Repea password V Yes send me Skype news anc promotions can see is wormaton Pease Moin af Bele Yes I have read and I accept the End User Agreener the Ter of Service and the Skype Orvacy Statement 1 agree create account Cancel Fill up the form and click to agree Page 26 Basic Manual for IT Support Team Welcome to Skype Skype Name Don t have a Skype Name Password Forgot your password Sign in V Sign me in when Skype starts V Start Skype when computer starts Type the name and password to final connect to the Skype Page 27 Basic Manual for IT Support Team Installation PCAnywhere Steps Double click on the windows and click the next Next Finish in the Software location and follow the xl Symantec 18 1 pcAnywhere Install Symantec pcAnywhere TP eee View Other Installation Options Yiew Administrator Tools View Documentatior Page 28 Basic Manual for IT Support Team Welcome to the installation for Symantec pcAnywhere The InstallShield R Wizard will install Symantec pcAnywhere on your computer To continue click Next
22. ll 1 Call Any Person after Receiving the call minimize the call call others person Hit Merge How to set up data service connect disconnect to internet 1 Settings data uses more mobile network Access point Name Name is Banglalink APN Name blweb Back to the Manu and Check the Active Button Check the Up Manu Data Connection Hit for Active How to check data usage for checking the Limits 1 Settings Data uses Mobile Data On Choose Data uses cycle Choose Days How can we make the best use of smart mobile Page 44
23. mentation Click Start Button Move Cursor Programs Move Cursor to Accessories Move Cursor to System Tools Click on Disk Defragmenter Xi Disk Defragmenter Ioj xj File Action Help 0 Volume Session Status File System Capac Estimated disk usage before defragmentation Estimated disk usage after defragmentation Analyze Defragment Pause Stop Wey El Fragmented files Bl Contiguous files E Unmovable Files LI Free space Choose Drive Click Defragmenter Button Page 38 Basic Manual for IT Support Team EXCHANGE AND POP SETTINGS Download Addressbook Steps Click Tools Click Send Receive Click Download Headers in This Folder Click OK as the below Window Inbox Microsoft Outlook File Edit View Go Tools Actions Help Anew 8 A X e Send Receive Al AH Back 3 dh il Instant Search This Folder misl5 prangroup com Shift F3 Mal l Address Book Ctrl Shift B Send All u Organize 1 All Accounts Group Favorite Folders 3 Inbox 1 Rules and Alerts 2 misl5iprangroup com Only k A Sent Items Qut of Office Assistant Download Address Book D Unread Mail a Deleted Items 296 I Mail Folders Empty Deleted Items Folder Download Headers in This Folder Mailbox Cleanup Free Busy Information Page 39 Basic Manual for IT Support Team Offline Address Book 7 x Mi
24. n Identity Determines Manual L ut Atheros BT Stack Service Agent PE Anit Erates Disk Management si Informa HERES Manual La B d Services and Applications 5x Application Layer Provides s Manual Lo E Services 5 Application Manage Processes i Manual Lo i WMI Control Se ASP NET State Ser Provides s Manual Ne 55 Atheros Bt amp Wlan C Co existen Started Automatic Lo E AtherosSvc Start Ci l ra Automatic 5x Autodesk Cor Started Automatic Lo SE Autodesk Lice L Manual Lo Ct Avira Mail Pro TIT Started Automatic Lo es Avira Real Tir a Started Automatic Lo Se Avira Schedul Started Automatic La Se Avira Web Pro All Tasks k Started Automatic Lo Do Not Need Services in Start Up IP Helper Offline Files Network Access Protection Agent Parental Controls Smart Card Smart Card Removal Policy Windows Media Center Receiver Service Windows Media Center Scheduler Service DUM M Windows Media Player Network Sharing Service 10 Fax 11 HomeGroup Listener 12 HomeGroup Provider Page 33 Basic Manual for IT Support Team 13 Tablet PC Input Service 14 IB xj File Options View Help Applications Processes Services Performance Networking Users Nm PID Desciton Status_ winnetper form Windows M Stopped VaultSvc Credential Stopped Samss 700 Security Running ProtectedS torage 700 Protected 5 Running NetTcpPor
25. nistrator C Windows system32 cmd exe CoNUsers 40075 gt arp a Co NUsers 46675 gt How to include Clear manual IP address IP is a sound for Internet Protocol Internet Protocol address is part of the systematically laid out interconnected grid that governs communication In the same sense that someone needs your mailing address to send you a letter a remote computer needs your IP address to communicate with your computer Steps Click on Network connection ICON on the notification Area Click Network and Sharing Center Click Local Area Connection 2 In the Connect Area Type the IP Address Remove if needed Page 5 Basic Manual for IT Support Team Connect or disconnect Access type Internet Connections i Local Area Connection 2 Local Area Connection 2 Status x General yr VPN connection or IPv4 Connectivity Internet IPv6 Connectivity No network access up or VPN network a Media State Enabled Duration 05 52 24 Speed 100 0 Mbps wk computers or cha roubleshooting inforrr Activity a Bytes 112 354 750 217 302 872 Page 6 Basic Manual for IT Support Team How to ping IP address Check connection to other computer usually we check the connection to server with our PC Steps Type ipconfig in the command prompt Microsoft Windows version 6 1 7606 Copyright gt 2609 Mic
26. on cache HTTP Proxy 172 17 4 25 Port 8080 v Tell me when a wi v Use this proxy server for all protocols SSL Proxy 172 1 4 25 Part 8080 ETP Proxy 172 17 4 25 Port 8080 The following website SOCKS Host 172 17 4 25 Port 8080 SOCKS v4 SOCKS v5 No Proxy for 172 17 4 1 172 17 4 2 172 17 4 3 172 17 2 4 172 1 Example mozilla org net nz 192 168 1 0 24 Automatic proxy configuration URL Reload o cw Page 3 Basic Manual for IT Support Team How to check IP address and MAC for the LAN WLAN Card A media access control address MAC address is a unique identifier assigned to network interfaces for communications on the network Steps Type cmd in windows search box type ipconfig all physical address is the MAC Address Tr MEER I Y B7 52 gt ipconfigqzZall Windows IP Configuration Host Mame Primary Dns Suffix Hode Type 8 IP Routing Enabled WINS Proxy Enabled DNS Suffix Search List Wireless LAM adapter Wireless Media State Connection specific DHS Suffix Description lt Physical Address DHCP Enabled Autoconfiguration Enabled Wireless LAM adapter Media State n Connection specific DHS Suffix Description lt ee tem Physical Address DHCP Enabled PES
27. other cable 17 Is it connected properly Screw the PC end down and latch the Centronics end at the printer 18 Is there something else connected to the printer port Disconnect it and uninstall the device drivers for it 19 Does the printer port have a software security device on it These devices attach to the printer port and the printer cable attaches to the device They can break Try printing without it COMPUTER 20 Is the printer port set up correctly in your computer s BIOS Setup Try the various printer modes in your computers CMOS Setup ECP EPP usually works with bi directional printers but others may fix the problem 21 Is the correct printer cable header assembly installed and is it plugged in right have seen cases where a baby AT motherboard was upgraded but the printer cable header assembly from the old motherboard was used and caused problems but that is very rare Also the cable connecting to the motherboard could be backwards or loose Page 16 Basic Manual for IT Support Team How to check default printer selection Steps Right Click on the Printer ICON Click Set as Default it Devices and Printers File Edit View Tools Help Add a device Addaprinter what s printing Manage default printers Print server properties Remove Windows can display enhanced device icons and information from the Internet Click to change Devices 3 n cm lt Bluetooth USB Host LAP 15
28. rosoft Corporation All rights reserved CoNUsers 40675 gt ipconf ig Windows IP Configuration Wireless LAN adapter Wireless Network Connection 4 Media State n Media disconnected Connection specific DHS Suffix Wireless LAN adapter Wireless Network Connection 3 Media State Hedia disconnected Connection specific DNS Suffix 2 Ethernet adapter Bluetooth Metwork Connection Media State n Media disconnected Connection specific DNS Suffix Ethernet adapter Local Area Connection 2 Connection specific DHE Suffix Link local IPv6 Address a IPu4d Address Subnet Mask 255 255 255 0 Default Gateway i72 17 1i5S i Tunnel adapter isatap i15FER88F HFE37 40C8fh 7135 B187H883DHB85 7 prangroup com fegt 44e5 2 4666 986hb cScex28 172 17 115 58 Media State Media disconnected Connect ion specif ic DNS Suffix i Page 7 Basic Manual for IT Support Team How to connect wireless connection for internal user Guest User Factory User Steps to Connect Disconnect wireless connection Click Network Connection ICON in the notification area Click the Network Name Choose Connect if we need Currently connected to prangroup com Internet access Wireless Network Connection 3 PRC_USERS GUEST PRC SKYPE PRC GUESTS Information sent over this network might be visible to others Connect automatically Open
29. tSharing Net Top Stopped NetTcpActivator Net Tcplis Stopped NetPipeActvator Net Pipe Lis Stopped NetMsmagActivator Net MsmqL Stopped Netlogon 700 Netlogon Running KeyIso 700 CNG Key Is Running idsvc Windows C Stopped EFS 700 Encrypting Running ccSetgr 1428 5 Running ccEvtMgr 1428 SymantecE Running AxInstSV ActiveX Ins Stopped Dil oC ir k Processes 102 IcPU Usage 4 ysical Memory 60 Es How to install uninstall amp connect GPRS Modem with disconnection cause Steps Insert the Modem at the USB Port it will work automatically After installation a Grameenphone Internet ICON will appear automatically on the Desktop Double click on Grameen ICON Click connect or disconnect arameenph Internet Page 34 Basic Manual for IT Support Team Grameenphone Internet File Operation Tools GP Favorites Help em Connection Statistics SMS J Phonebook WF ooo je Internet Packages STAY CONNECTED WITH GP INTERNET FROM WHEREVER YOU ARE T Bo Page 35 Basic Manual for IT Support Team How to Map Network X W drive Mapping a folder on a network creates a shared space that anyone on the network can easily access You can map a drive on another computer on your network to increase the storage you have access to or to create a collaboration space for you and your coworkers Follow this guide to turn any fold
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