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Request for Proposal - Indian Nursing Council

1. Page 33 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D 96 Value E Value F Value 76 G 96 Value H 926 Value I Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K Other 2 Biometric Solution CPU License Server License User License Client Access License Other 1 Other 2 Identity amp Access Management CPU License Server License Page 34 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F 926 Value G 96 Value H
2. DBS REQ 002 Number of Processors Offered Server should be configured with 4 Four Processors DBS REQ 003_ Memory At least 128GB DDR3 Memory Per Server DBS REQ 004 Memory Scalability 1TB DDR3 better higher is acceptable DBS REQ 005 Interface Port Blade server should support Ethernet and fiber channel connectivity OR Converged Network Adapters in lieu of the same The Converged Network Adapters should aggregate both the Ethernet and FC connectivity on a single fabric DBS REQ 006 Network The server should provide a minimum of 36Gb aggregate bandwidth per blade server DBS REQ 009 Internal RAID Internal RAID Controller should be able to do RAID 1 0 DBS REQ 010 Internal HDD Minimum 2 600GB Internal SAS Hot Swap HDD 10k rpm or higher DBS REQ 011 Warranty Critical Components like CPU Memory SSD HDD amp PCI Slots Preferable should be covered DBS REQ 012 OS amp Virtualization Should support the following MS Windows RHEL SLES Oracle Infrastructure Support Solaris Preferable VMWare Vsphere amp Microsoft HyperV DBS REQ 013 Power Supply Redundancy The supporting chassis should have redundant power supply DBS REQ 014 From Factor Full Blade DBS REQ 015 Operating System Support Microsoft Windows Server Microsoft Windows Server Hyper V Red Hat Enterprise Linux RHEL SUSE Linux Enterprise Server SLES Vmware DBS REQ 016 Application Support SQL Oracle DB 2 DBS REQ 017 Warranty Support 3 3 3 w
3. concluded Witness Bidder Signature Signature Name Name Address Designation Company Date Date Page 15 Section 4 Bid Submission Formats 2 4 Overview of Proposed Solution Please provide approach amp methodology to execute the entire engagement with relevant details on solution architecture hardware and network plan helpdesk facility etc A Detailed Project Plan covering break up of each phase into the key activities along with the start and end dates must be provided as per format given below Activity wise Timelines S No memory Monthwise Progam NET SR GRE TT pera L 1L wu WEM to mew po LL E pr mem f M M rr Note The above activity chart is just for the purpose of illustration Bidders are requested to provide detailed activity amp phase wise timelines for executing the project with details of deliverables amp milestones as per their proposal Page 16 2 5 Details of Manpower Resource Note For the Key Personnel refer Section 5 it is mandatory to provide name of proposed resource along with details desired as per format given below It is mandatory that the res
4. Note Base Rate per person month as mentioned above shall be used for the purpose of Change Order for respective resource if any Page 38 Section 4 Bid Submission Formats Table H Administration of Database System and Network All Prices in Indian Rupees Taxes and Levies No of Base Rate Service Tax Other Taxes Total of E Resource Description person per person TW Price Taxes amp ORIS months month o Value Value Levies B C D B C 1 System Administrator 2 Database Administrator 3 Network Administrator 4 Others 1 5 Others 2 6 Others 3 7 Others 4 Total Price DSN DSN Note Base Rate per person month as mentioned above shall be used for the purpose of Change Order for respective resource if any Page 39 Section 4 Bid Submission Formats Table I Support Services All Prices in Indian Rupees Taxes and Levies No of Base Rate Service Tax Other Taxes Total of i Resource Description person per person TW Price Taxes amp ORIS months month o Value Value Levies B C D B C 1 FMS personnel 2 Handholding Staff 3 Programmer 4 Others 1 5 Others 2 Total Price ASP ASP Note Base Rate per person month as mentioned above shall be used for the purpose of Change Order for respective resource if any
5. 8 Office Router 9 LAN Switches Software 10 Anti Virus Anti spam software 11 Application Hardware and Network Monitor 12 Audit Log Solution 13 Operating System 14 Database Management System Storage 15 SAN Storage The DR site is envisaged to have at least the following key components indicative Page 21 Section 5 Scope of Work Table 8 Disaster Recovery Center Key Components indicative S No Item Servers 1 Web Server 2 Application Server 3 Database Server 4 DNS Server 5 Anti virus Server 6 Authentication Server Network 7 Office Router 8 LAN Switches Software 9 Anti Virus Anti spam software 10 Operating System 11 Database Management System XIV System Integrator may share the common infrastructure available at DC DR for the following activities a EMS Solution b SAN Storage c DNS Server d Any other as proposed by the bidder in the technical solution XV System Integrator shall independently design the storage infrastructure and accessories as required for the solutions that shall be deployed at the DC and the DR sites XVI System Integrator shall include all the components that are required to make the solution complete XVII The Hardware Software infrastructure procured and installed in the DC DRC for INC
6. No Remarks The router shall support 1 1 route processor control processor redundancy 1 1 1 N switch fabric and PSU redundancy and 1 1 service module redundancy in case any services asked for in the RFP is delivered through a service module The Core router must be based on architecture which does hardware based forwarding and switching The processing engine architecture must be multi processor based for enhanced performance Functional Requirements WANR REQ 002 Requirements Functional The Core router must have onboard support for intelligent traffic WANR REQ 003 i measurement and analysis The router must support flow based traffic Requirements analysis feature Functional The router must have hardware assisted Network Address Translation WANR REQ 001 Hardware Backplane Architecture The back plane architecture of the router must be WANR REQ 005 modular and redundant The back plane bandwidth must be 20Gbps from Architecture day 1 and scalable to 40 Gbps WANR REQ 006 Hardware Number of Slots The router must be chassis based with minimum 4 Architecture numbers of slots The router must have redundant power supply module The router must support 220V AC or 48V DC power supply module There should not be any impact on the router performance in case of one power supply fails Hardware The router processor architecture must be multi processor based and WANR REQ 008 should support hardware accelerated para
7. Sr No Item Description Ref Annex in Bid Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value TR B Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C Servers Data Center co hosting charges Others 1 if any Others 2 if any Others 3 if any Total Price DDC HBS Page 29 Section 4 Bid Submission Formats Table E Office Hardware for the contract period All Prices in Indian Rupees Taxes Duties and Levies Base Total Works Total of Taxes Sr Item Ref Qty Rate Base Service Sales Tax Excise Customs Octroi Contract Other Duties amp Toral za Annex per Tax Duty Duty Taxes L C No Description in Bid A Unit Price Tax Levies K B C AxB K D E F G H Value Value Value Value Value Value Value l J le p i lw 1 Desktops 2 Card Printer 3 Passbook Printer 4 Biometric Slap Scanner 5 Digital Camera 6 Switches 7 LAN Cable 8 Others if any 9
8. The System Integrator shall maintain a record of hardware as well as software configurations of all equipments including the details of different policies implemented on the devices such as VLAN configurations access control lists routing filters clustering details etc The System Integrator shall keep soft copies of the configurations of each of the devices mentioned above The System Integrator shall define change management procedures to ensure that no unwarranted changes are carried out on the equipments All the changes carried out by the System Integrator must be formally approved by INC and recorded The System Integrator shall do proper version management of these configurations as the configurations may be changed from time to time This is required to ascertain changes made to these configurations at different stages as well as have functional configurations System Integrator shall ensure that these configurations are not accessible in general and must be kept confidential with the INC and project manager Vendor Management Services The System Integrator shall coordinate with external vendors for upkeep of equipment deployed to meet the SLA and shall liaison with various vendors OEMS for all items as described in Bill of Material BoM Clause 5 3 of this document The System Integrator should maintain database of the various vendors and service providers including vendors for hardware under warr
9. Total Time shall be measured on 16 6 basis Downtime shall be measured from the time the Audit Log becomes unavailable due to any reasons whatsoever attributable to the Bidder for the INC and SNC user to the time it becomes fully available Maintenance downtime shall not be during the 16 6 timeframe Target Severity Level basis gt 95 0 to lt 96 0 up time measured on a weekly basis gt 94 0 to 95 096 up time measured on a weekly basis gt 93 0 to 94 096 up time measured on a weekly basis 93 096 up time measured on a weekly basis Minimum 98 up time measured on a weekly basis gt 97 0 to 98 096 up time measured on a weekly basis gt 96 0 to 97 096 up time measured on a weekly basis Page 36 Section 3 Contract Conditions and Service Levels Measurement 10 Availability of Anti Virus at the active site DC site only Definition Further any downtime for maintenance during the 16 6 timeframe shall be with prior written intimation to the Purchaser Measurement Tool Reports from EMS Uptime 1 Anti Virus downtime Total Time Maintenance Downtime Total Time shall be measured on 24 7 basis Downtime shall be measured from the time the Anti Virus becomes unavailable due to any reasons whatsoever attributable to the Bidder for the INC and SNC user to the time it becomes fully available Any downtime for maintenance during the 24 7 t
10. Value p 926 Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K User License Client Access License Other 1 Other 2 Application Server Software CPU License Server License User License Client Access License Other 1 Page 35 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F 926 Value G Value H Value I Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K Other 2 Database Software License CPU License Server License User License Client Access License Other 1 Other 2 Any Other CPU License Server License User Page 36 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Taxes Duties and L
11. 30 minutes Page 42 Section 3 Contract Conditions and Service Levels Measurement Office Equipment 2 Battery replacement for UPS for all equipment devices procured Definition Replacement of battery used for UPS Severity Level Penalty percentage for this measurement shall be a multiple of number of occurrences of the above event in a month Each occurrence in servers either same or different that is operational at the active site and cross the peak I O utilization of 70 for a sustained period gt 1 hour Penalty percentage for this measurement shall be a multiple of number of occurrences of the above event in a month 3 times in the five year period starting from the Acceptance of System Page 43 Section 3 Contract Conditions and Service Levels Measurement Definition Severity Level This excludes regular maintenance of the UPS and its batteries quarter Measurement Tool SLA Monitoring tool for inventory management Repair replacement of Biometric Fingerprint Reader Card Printer and Passbook Printer gt 4 instances in a quarter when one month inventory of the consumables is not available Biometric Fingerprint Reader card printer and passbook Within 8 business hours printer should be replaced or repaired after complaint of logging complaint logging from INC SNC officials gt 1 to lt 2 business days Measurement Tool System generated c
12. HPS Note Base Rate per unit as mentioned in column B above shall be used for the purpose of Change Order for respective item if any Page 27 Section 4 Bid Submission Formats Table C Hardware for DR Site for a the contract period All Prices in Indian Rupees Sr No Item Description Ref Annex in Bid Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value 75 4f Value J Total of Taxes Duties amp Levies K D E F G H l4 J Total L C Servers Web Server Application Database FLOM Biometric De Duplication and verification server DNS Authentication Others 1 if any Others 2 if any Others 3 if any Total Price DDC HBS Note Base Rate per unit as mentioned in column B above shall be used for the purpose of Change Order for respective item if any Page 28 Section 4 Bid Submission Formats Table D DC and DR Co location for a period of 3 years All Prices in Indian Rupees
13. 13 3 13 4 13 5 13 6 13 7 Income tax shall be deducted at source by Purchaser from all the payments made to Bidder according to the Income tax Act unless valid and complete documents for IT exemption are submitted by the Bidder prior to release of payment A certificate shall be provided by Purchaser to the Bidder for any tax deducted at source The Bidder shall bear all personnel taxes levied or imposed on its personnel or any other member of the Bidder s Team etc on account of payment received under this Contract The Bidder shall bear all corporate taxes levied or imposed on the Bidder on account of payments received by it from the Purchaser for the work done under this Contract The Bidder shall bear all taxes and duties etc levied or imposed on the Bidder under the Contract including but not limited to Sales Tax Customs duty Excise duty Octroi Service Tax VAT Works Contracts Tax and all Income Tax levied under Indian Income Tax Act 1961 or any amendment thereof during the entire contract period i e on account of material supplied and services rendered and payments received by him from the Purchaser under the Contract It shall be the responsibility of the Bidder to submit to the concerned Indian authorities the returns and all other connected documents required for this purpose The Bidder shall also provide the Purchaser such information as it may be required in regard to the Bidder s details of payment made
14. Page 20 Section 5 Scope of Work VII VIII XI XII During normal operations the DC will serve the requests The DRC will not be performing any work but will remain on standby In the event of failover switchover the DRC will take over the active role and all requests would be routed through DRC System Integrator shall need to perform an independent assessment of the infrastructure requirements for the NRTS system and propose detailed BoM as part of their bid which shall fulfill the SLA requirements specified in section 3 It is desired that the DC and DR site are setup in parallel The DR site shall be commissioned along with the DC site The sizing of the DR site is to be considered significantly lower than the DC site The applications at DR site and an indicative number of users who would be using the applications running in DR are provided below System Integrators are requested to quote the cost of the DR solution by considering deployment of only adequate number of software licenses which are essential to meet the requirements and service levels The DC site is envisaged to have the following key components indicative Table 7 Data Center Key Components indicative XIII S No Item Servers Web Server Application Server Database Server DNS Server Anti virus Server ren ede CO Authentication Server 7 Audit Log Server Network
15. 90 calculated on a monthly 7 basis Reporting 3 MIS reporting All MIS reports as mentioned in Section 5 3 instances of delay in a quarter i Scope of Work and or as agreed with the Purchaser gt 3 instances of delay in a quarter 5 Measurement Tool SLA Monitoring tool 40 5 Incident Reporting Measurement Definition Severity Level Incident Reporting Any events as described under Clause 4 of Section 5 gt 4 hours of the incident 5 Scope of Work 100 incidents to be informed to Purchaser within 4 hours of the incident Measurement Tool Reports from EMS Security Incident Reporting Any events as described under Clause 4 of Section 5 Refer table Security 5 Scope of Work Incident Reporting below Page 46 Section 3 Contract Conditions and Service Levels Measurement Definition Target Any events as described under Clause 40 5 Service Level Agreement Measurement Tool Reports from EMS Security Incident Reporting Severity Level The Bidder shall be responsible for monitoring the incidents on a 24x7 basis and also respond to the incidents within the below mentioned schedules S No Incident Severity Level Min age of total Incidents that should be Detected Target Time to Acknowledge the incidents Target Time to Analyze amp Resolve the Incident Target Incident Status Update Interval Target Time to Close the Incident and Report IN
16. Microsoft Windows Server Support Microsoft Windows Server Hyper V Red Hat Enterprise Linux RHEL SUSE Linux Enterprise Server SLES SER REQ 016 Vmware Warranty Support 3 3 83 with 24x7 with 4 hour response parts labor onsite SER REQ 018 Page 4 of 25 Core Switch Data Center Server Room in HA mode Hardware features Minimum Requirement Description Proposed network device must be 19 rack mountable Complaince Yes No Deviations Remarks Hardware features Network Infrastructure equipment must use 240V AC power Hardware features Must have Redundancy Power Supply Units PSUS Hardware features Must have redundant of other components such as fans within network equipment Hardware features Must have redundant CPU processor cards Hardware features Support Redundancy for CPU cards in switching over to allow the standby CPU to immediately take over in sub second time scales in the event of a failure Hardware features All components including elements such as I O cards CPUs power supplies and fans must be hot swappable with zero disruption to traffic forwarding Unicast or multicast Hardware features Must have minimum 4 modular slots and 2 should be dedicated for I O modules Hardware features For high availability amp performance must have two supervisory engine Hardware features Chassis Switching Fabric Must be ca
17. Sub Contract 8 1 8 2 The Bidder shall not without the consent in writing of the Purchaser appoint any delegate subcontractor for the performance of Services under this contract All the personnel proposed by the Bidder should necessarily be on the payroll of the Bidder Page 8 Section 3 Contract Conditions and Service Levels 8 3 8 4 8 5 8 6 8 7 8 8 8 9 8 10 The support of OEMs only for certain tasks limited to installation deployment commissioning amp maintenance support related to their respective product equipment is permitted The Bidder shall be responsible and shall ensure the proper performance of the sub contractors and shall be liable for any non performance or breach by such service providers The Bidder indemnifies and shall keep indemnified Purchaser against any losses damages claims or such other implications arising from or out of the acts and omissions of such providers The Bidder shall be responsible for making all payments to the sub contractors as may be necessary in respect of any services performed or task executed and the Purchaser shall not be responsible for any part or full payment which is to due to such service providers All rights of use of any process product service or facility developed or any other task performed by the sub contractors for the Bidder under this contract would lie exclusively with the Purchaser in perpetuity free from all liens
18. may be demonstrated are solution development e Form designing System integration with existing software solution Project 1 Name Client Value Year Provide similar details for 5 projects Details of EMD Details of tender fees Page 10 Section 4 Bid Submission Formats 1 4 Earnest Money Deposit Form To The Secretary Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near I T O New Delhi 110002 Whereas M s lt lt Name of Bidder gt gt a company incorporated under the Indian Companies Act its registered office at sssssesesss hereinafter called the Bidder has submitted its Proposal dated for Selection of System Integrator for design development implementation and maintenance Nurse Registration and Tracking System NRTS for Indian Nursing Council hereinafter called the Bid to Indian Nursing Council KNOW ALL MEN by these presents that WE lt lt Name of Bank of having our registered office at hereinafter called the Bank are bound unto the Indian Nursing Council hereinafter called the Client in the sum of Rs 50 00 000 Rupees Fifty lakh only for which payment well and truly to be made to the said Client the Bank binds itself its successors and assigns by the
19. training and providing facility management handholding support and inclusive of all out of pocket expenses taxes levies discounts etc i We do hereby undertake that until a formal contract is prepared and executed this proposal together with your written acceptance thereof and notification of award of contract shall constitute a binding contract between us j We understand that the bank guarantee furnished by us as Earnest Money Deposit may be encashed under conditions enumerated in Section 2 of the RFP k We understand that the Indian Nursing Council may cancel the bidding process at any time and that Indian Nursing Council is not bound to accept any bid that it may receive without incurring any liability towards the bidder In case of any clarifications please contact email at Signature of Authorized Signatory with official seal Date Name Designation Address Telephone Fax E mail address Page 8 Section 4 Bid Submission Formats 1 3 Bidder information form S No Particulars Details 1 Name of the company firm 2 Mailing address in India 3 Telephone number 4 Fax number 5 E mail address 6 Name and designation of the authorized person E Year of establishment and constitution of organization 8 Whether the Firm Company has any widely accepted certification 9 Bidder should have an annual turnover Year SI s turn over of minimum Rs 250 crores
20. 19 Section 3 Contract Conditions and Service Levels 15 6 15 7 15 8 The Purchaser shall promptly notify the Bidder in writing of any claims arising under this warranty Upon receipt of such notice the Bidder shall with all reasonable speed repair or replace the defective Goods or parts thereof without prejudice to any other rights which the Purchaser may have against the Bidder under the Contract If the Bidder having been notified fails to remedy the defect s within a reasonable period the Purchaser may proceed to take such remedial action as may be necessary at the Bidder s risk and expense and without prejudice to any other rights which the Purchaser may have against the Bidder under the Contract 16 Term and Extension of the Contract 16 1 16 2 16 3 16 4 The term of this Contract shall be initially for a period of 3 years and 25 weeks from the date of signing of contract If the delay occurs due to circumstances such as strikes lockouts fire accident defective materials delay in approvals or any cause whatsoever beyond the reasonable control of the Bidder a reasonable extension of time shall be granted The Purchaser shall reserve the sole right to grant any extension to the term abovementioned and shall notify in writing to the Bidder at least 3 three months before the expiration of the Term hereof whether it will grant the Bidder an extension of the Term The decision to grant or re
21. 21 9 Pre Qualification Criteria 21 9 1 The Evaluation Committee will examine the bids to determine whether they are complete whether the bid format confirms to the RFP requirements whether required EMD has been furnished whether the documents have been properly signed and whether the bids are generally in order 21 9 2 The Evaluation Committee may waive any informality or nonconformity or irregularity in a bid which does not constitute a material deviation according to the Purchaser Page 13 Section 2 Instructions to Bidder 21 9 3 The Pre Qualification Criteria for the bid will be E Pre Qualification Conditions Proof of document required Bidder should be a company registered y e Certificate of incorporation e Copy of valid PAN card e Copy of valid Service tax registration under the Indian Companies Act 1956 1 and should be in operations in India for a period of at least 5 years as on March 31 e Copy of valid Sales tax VAT registration 2013 e Bank Guarantee as per clause 1 4 of 2 Earnest Money Deposit section 4 3 Tender Fee Demand draft Authorization of signatory for the purpose 4 e Power of Attorney of this RFP Bidder should have an annual turnover of minimum Rs 250 crores in each of last three financial year 2010 11 2011 12 and 2012 13 accruing from System financial years 2010 11 2011 12 and Audited Balance Sheet for the last three Integration excluding su
22. Acceptance Testing FAT on receipt of intimation of commission of the whole project from the System Integrator Only after the acceptance of FAT reports by INC the entire infrastructure including NRTS application would be deemed to have been commissioned After the successful commissioning of the project the system would be declared as Go Live and enter into implementation support phase and the System Integrator would also be issued a commissioning certificate by INC Table 14 Document Deliverables during Go Live Document Deliverables S No Document Deliverable Contents 1 This document will detail out the policy for identification and Asset Management Policy tagging of assets and will provide an overview to maintain accurate inventory records 2 This document will detail out the security policy that will be Security policy and applied to the NRTS system and operations will also detail procedure manual out different procedures and formats required to implement the policy 3 The purpose is to pen down the necessary user access Access Control Policy controls for controlling the actions functions applications and operations of a legitimate user 4 l This document will detail the requirement for dealing with Incident Management CEN Policy computer security incidents as well as define the escalation path 5 Change Management This document will detail the change management Plan communication and tra
23. Anti Virus and Anti Spam Gateway d Virus and spam scanner for SMTP e Virus scanner for HTTP f Virus and spam scanner for the mailing solution System Integrator shall propose the latest version of the antivirus solution available in the market on the day of submission of the bid However it is mandatory that System Integrator shall deploy the latest version of the Anti virus available at the time of implementation in case newer version is available after the submission of bid Anti virus shall have auto update feature it shall be able to push signature from the centralized server to all the clients System Integrator shall ensure that the scan logs are made available for review 4 3 Site survey and site preparation for installation and commissioning of VI VII VIII IT and non IT hardware The System Integrator shall perform Site survey of all the project locations INC and SNC office locations and submit site survey reports location wise for the installation of all the required equipment The list of SNC office locations is provided in clause 5 6 of this section INC SNC shall provide the requisite space to the System Integrator for the deployment of the requisite IT Non IT infrastructure in the existing office premises at all the designated project locations The System Integrator shall not be liable for any delay arising out of INC SNC s failure to provide the sites within the stipulated period All the quantit
24. Bank Guarantee as per clause 1 4 of section 4 Tender Fee Demand draft Authorization of signatory for the purpose of this RFP Power of Attorney Bidder should have an annual turnover of minimum Rs 250 crores in each of last three financial year 2010 11 2011 12 and 2012 13 accruing from System Integration excluding supply of hardware servers components devices etc development of IT applications areas and Application Maintenance services Audited Balance Sheet for the last three financial years 2010 11 2011 12 and 2012 13 Certificate by company statutory auditors Bidder handling the following projects in India should have experience of as System Integrator with Government PSU clients in last 3 years 2010 11 2011 12 and 2012 13 including supply of hardware Servers components devices software implementation maintenance etc a Atleast a one 1 assignment with a Notarized copy of Purchase Order Work Order Completion certificate from client Page 4 Section 4 Bid Submission Formats Pre Qualification Conditions Proof of document required Compliance Yes No Page number where proof is annexed minimum project value of Rs 20 00 00 000 Rs Twenty Crore OR b Atleast two 2 assignments with a minimum project value of Rs 15 00 00 000 Rs Fifteen Crore OR c Atleast two 3 assignments with a minimum
25. Bid Withdrawal of a bid during this interval may result in the Bidder s forfeiture of its EMD Contacting the Purchaser No Bidder shall contact the Purchaser on any matter relating to its bid from the time of the bid opening to the time the Contract is awarded Page 11 Section 2 Instructions to Bidder 20 2 21 21 1 21 2 21 3 21 4 21 5 21 6 Any effort by a Bidder to influence the Purchaser s bid evaluation bid comparison or contract award decisions shall result in the rejection of the Bidder s bid Evaluation of Bids Tender Evaluation Committee TEC will carry out a detailed evaluation of the Prequalification and Technical Bids received by it in order to determine whether they are substantially responsive to the requirements set forth in the RFP document In order to reach such a determination Tender Evaluation Committee will examine the information supplied by the Bidders and shall evaluate the same as per the evaluation criteria specified in this RFP The TEC will first evaluate the Pre Qualification Bid as per the Pre Qualification Criteria detailed in Clause 21 9 of this Section The TEC while evaluating Pre Qualification Bids shall have no access to the Technical and Financial Bids until Pre Qualification evaluation is concluded and the competent authority accepts the recommendation The technical bids of only those bidders who qualify in the evaluation of the pre qualification bids will b
26. Bidder shall be deemed to have been received by the Bidder although returned with the remarks refused undelivered where about not known or words to that effect or for any other reasons whatsoever If the Arbitrator so appointed dies resigns incapacitated or withdraws for any reason from the proceedings it shall be lawful for the Purchaser to appoint another person in his place in the same manner as aforesaid Such person shall proceed with the reference from the stage where his predecessor had left if both parties consent for the same otherwise he shall proceed de novo It is a term of the contract that the party invoking arbitration shall specify all disputes to be referred to arbitration at the time of invocation of arbitration and not thereafter It is also a term of the contract that neither party to the contract shall be entitled for any interest on the amount of the award The Arbitrator shall give reasoned award and the same shall be final conclusive and binding on the parties The fees of the arbitrator costs and other expenses incidental to the arbitration proceedings shall be borne equally by the parties 18 Time is of the essence 18 1 Time shall be of the essence in respect of any date or period specified in this Contract or any notice demand or other communication served under or pursuant to any provision of this Contract and in particular in respect of the completion of the activities by the Bidder by the spe
27. He shall assist the QA Team Leader and Testing Engineers in preparation of test plans test cases test data etc S He shall assist during User Acceptance Testing amp Implementation activities S He shall review and provide guidance to Technical Writers while drafting User Manuals Training Materials FAQs etc S He shall have a minimum of 4 year experience as Business Analyst in IT industry Quality amp Relevance 5 5 2 7 Subject Matter Expert Nursing Domain 5 5 3 5 5 3 1 S He shall review and provide guidance the technical team of system integrator S He shall review all deliverables business requirements system design documents made by project team S He shall suggest impact on policies Act based on changes done by technology introduction S He shall have a minimum of 8 years of experience in nursing domain and should hold at least basic graduate degree in science Non Key Personnel Post Implementation Project Manager S He shall be responsible for the overall contract performance after the go live of the solution S He shall be responsible for organizing planning directing and coordinating the overall program effort in the post implementation phase S He shall participate in the steering committee meetings S He shall be responsible for managing the team resources and ensuring their optimum allocation S He shall review the integration test plan for completeness and correctness S He shall manage i
28. NOC Transcript Issuance Registration Renewal Additional Qualification Loss of Document Card Activation of account Surrender of account Nursing College Database Interface for nursing colleges where the authorized user can upload the data sets in a pre defined format The format will be designed by the System Integrator in consultation with INC a Enrolment data of students immediately after closing of admission process b Result data after completion of course Workshop database Asset management SLA monitoring ll The Biometric solution provided by the System Integrator for registration and verification of the nurses should be based on the UID guidelines to capture biometrics and have following minimum features Page 13 Section 5 Scope of Work e Verification of biometric records for fingerprint e Segmentation of fingerprints e Feature extraction amp Template Generation from fingerprint ISO images in RAW JPEG JPEG2000 PNG BMP WSQ formats e NFIQ quality check of fingerprint images e ISO image conversion function support for RAW JPEG JPEG2000 PNG BMP WSQ formats e The solution should handle and capture missing fingers within the slap e Extractor should able to generate templates either from fingerprint slap 4 4 2 image or from single fingerprint image e Minutiae extraction algorithm should be Minex compliant e Image Standards Extractor amp Minutia Template Standards as defined in www egovstandards g
29. Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near I T O New Delhi 110002 Sir Sub Selection of System Integrator for design development implementation and maintenance Nurse Registration and Tracking System NRTS for Indian Nursing Council Ref RFP No lt lt gt gt dated lt lt 2013 2 We name of the undersigned Bidder gt gt having read and examined in detail all the bidding documents in respect of Selection of System Integrator for design development implementation and maintenance Nurse Registration and Tracking System NRTS for Indian Nursing Council do hereby propose to provide our services as specified in the bidding proposal submitted by us 1 Deviations We declare that all the services shall be performed strictly in accordance with the RFP documents except for the variations assumptions and deviations all of which have been detailed out exhaustively in the statement of deviation format as provided in RFP irrespective of whatever has been stated to the contrary anywhere else in our Proposal 2 Qualifying Data We confirm having submitted the information as required by you as technical criteria In case you require any other further information documentary proof in this regard before evaluation of our bid we agree to furnish the same in time to your satisfaction 3 Performance Bank Guarantee We hereby declare that in case the contract is awarded to us we shall submit the con
30. Page 40 Section 4 Bid Submission Formats Table J AMC for contract period All Prices in Indian Rupees Sr oz Item Description AMC for Year 1 A1 AMC for Year 2 A2 AMC for Year 3 A3 Total AMC Price A A1 A2 A3 Taxes Duties and Levies Service Others Valu e B Valu e C Total of Taxes Duties amp Levies D B C Total E A AMC for proposed hardware Refer Table A and B for details AMC for Office hardware Refer Table C for details AMC for COTS Software Refer Table D for details Others Total Price AMC AMC Page 41 Section 4 Bid Submission Formats Table K Training Operational and Technical Workshops Number of Training sessions Training sessions Workshops Total Price All Prices in Indian Rupees Taxes and Levies Costper Total Cost Other Taxes Total of Training Taxes amp session Workshop Page 42 Section 4 Bid Submission Formats Table L Network Cost All Prices in Indian Rupees Qty Unit USE I 3 Others Total of Specifications Price Taxes A B Duties amp Value Value Levies Item Description D a i F D E network to SNC office Broadband Bet SNC office nena S S Lo Lo LL LL LL LL Connectivity Otherto po LLL peer ee ocv e 4o o tt S Total Price NTW N
31. Pre Qualification Bid with complete details of the bidder e 2 hard copies along with 1 CD in one cover e Each copy should be marked as Original and Technical Bid Dupes e The envelope should be super scribed Technical Bid with complete details of the bidder e Prices should not be indicated in Technical Bid e 1 hard copy in one cover Financial Bid e The envelope should be super scribed Financial Bid with complete details of the bidder e 1 cover super scribed Selection of System Integrator SI for design development Entire Bid document implementation and maintenance of Nurse 14243 Registration and Tracking System NRTS for Indian Nursing Council State Nursing Councils e Cover should have complete name address and contact details of bidder 6 4 6 5 6 6 6 7 Each page of the original copy of Prequalification Technical Bid and Financial Bid should be duly initialed by Authorized Signatory and stamped with correct name of the Bidder s company organization The bids received after the due date and time shall be summarily rejected and returned to the Bidder declaring as Late submission and the same shall not be opened Each copy of the bid response should be a complete document of good print quality and should be bound properly as a volume If not properly bound the Purchaser shall not be in any way responsible for loss of sheets due to inadvertent opening of the document at
32. TACACS QoS features Must support IEEE 802 1p class of service CoS prioritization QoS features Must support rate limiting to configurable levels based on source destination IP MAC L4 TCP UDP QoS features Must have the ability to complete traffic shaping to configurable levels based on source destination IP MAC and Layer 4 TCP UDP protocols QoS features There should not be any impact to performance or data forwarding when QoS features QoS features Must support a Priority queuing mechanism to guarantee delivery of highest priority broadcast critical delay sensitive traffic packets ahead of all other traffic QoS features Must support ability to trust the QoS markings received on an ingress port Management features Must support SNMP V1 V2 V3 and be MIB II compliant Management features Must support SNMP traps alarms alerts for a minimum of four destinations Management features Network switch should support Remote Monitoring on every port covering the following four groups Statistics Alarm Event History Management features Must be able to integrate with all standard Network Management Systems including HP Open View Suite Netcool and Infovista Management features Should support flow based traffic analysis features and the ability to export of network IP flow information Management features Must support Network Timing Protocol NTPv3 and s
33. XP Vista 7 8 or Linux Redhat 5 or Centos 5 5 or Ubuntu 12 10 or the latest OS DSK REQ 018 Certification DSK REQ 019 j Preloaded Software Above configuration preloaded with Operating system with Hindi Language packs Business productivity suit with Hindi Unicode fonts Antivirus with all necessary Plugns utilities and driver software including bundled in DVD Media Antivirus licence for 3 years support and upgradation Warranty Coverage Comprehensive warranty for 3 years DSK REQ 021 100 240V AC Page 20 of 25 Card Printer Sr No CPR REQ 001 CPR REQ 002 CPR REQ 003 CPR REQ 004 CPR REQ 005 CPR REQ 006 CPR REQ 007 CPR REQ 008 CPR REQ 009 CPR REQ 010 CPR REQ 011 CPR REQ 012 CPR REQ 013 CPR REQ 014 CPR REQ 015 CPR REQ 016 CPR REQ 017 CPR REQ 018 CPR REQ 019 Item Requirement Description Complaince Yes No Technology Dye sublimation and thermal transfer D2T2 direct print method 300 dpi Po Fer i cc Printing peter stom Shoud alo have oplontolesdcadmanay system Should also have option to feed card manually Output Hopper Minimum 30 cards gt 0 0 o O Interface USB Ethernet TCP IP Drivers for all prevailing OS and H W Platform 4 SDK for Card design EE 7 pu ee ee accessories Warranty 25t0400 CO Humidity 96 35 70 Non Condensing Humidity 220 240 V 50Hz 2 3 hours Print head Yes Cleaning Kit Yes Support to print with Color Yes YMCKO Ribb
34. a ead a 16 Intellectual Property Rights searen a E R 17 TIE Sione E E E E So a eee ee n 18 leu EE 19 V AT e E E E A 19 Term and Extension of the Contract ethernet 20 AGAON RR REGE CR E C HOUR T on E ppp edet 20 Time is of tie 8ssence a eie HORE Pede ede ii RHODE E 21 Gonflict of Interest oci inda ind eei NR eei E 22 Publicity ERR 22 Force MIGG i ci i ii RR D t i ED che f chat E nn o P P P EU UR ER 22 Bg 22 In Surancezcuose NO tete a QU p e ee OUR ROTE T 23 Transfer of Ownership esee sese esee seen etes thanh etna tns tns etatis trennen ens 23 SPECIAL CONDITIONS OF CONTRACT SCO sse 24 Page 3 Section 3 Contract Conditions and Service Levels 25 Performance Security ineo dp eee P bebe bo eee ee ee a 24 26 Liquidated Damages sscan AEA E EE AAD 24 27 Ownership and Retention of Documents sess enne 24 20 Information SecUrity eei ede i OR n i e oq c dete 24 29 Security and Salety dee o ttt re dtl ut e t e e entes 25 30 xGonfideritiality 2 RR Rune n Oe Ae Rid RR 25 31 Events of Default by Prime Bidder essent ener 26 32 Termination auia eee n D eee Ve e e e reete Re e o a alan 27 33 Gonsequence of TerminatiOn i cn eed tt e P D EU ER 27 34 Ghange Control Note GO M a rrr tee er TA an HR e De b P D D E E 27 Ge SERVICE LEVELS 5i ee att dia ict ER RELATA crate Ree
35. a right in perpetuity to use all newly created Intellectual Property Rights which have been developed solely during execution of this Contract including but not limited to all processes products specifications reports and other documents which have been newly created and developed by the Bidder solely during the performance of Services and for the purposes of inter alia use or sub license of such Services under this Contract The Bidder undertakes to disclose all such Intellectual Property Rights arising in performance of the Services to the Purchaser execute all such agreements documents and obtain all permits and approvals that may be necessary in regard to the Intellectual Property Rights of the Purchaser If Purchaser desires the Bidder shall be obliged to ensure that all approvals registrations licenses permits and rights etc which are inter alia necessary for use of the goods supplied installed by the Bidder the same shall be acquired in the name of the Purchaser prior to termination of this Contract and which may be assigned by the Page 17 Section 3 Contract Conditions and Service Levels Purchaser to the Prime Bidder for the purpose of execution of any of its obligations under the terms of the Bid Tender or this Contract However subsequent to the term of this Contract such approvals registrations licenses permits and rights etc shall endure to the exclusive benefit of the Purchaser 13 Taxes 13 1 13 2
36. and Maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council INC Tender No NRTS 001 Dated 30 12 2013 Section 2 Instructions to Bidder SECTION 2 Instructions to Bidders Page 2 Section 2 Instructions to Bidder Q9 Sos Ox ON ea NOT ar 11 12 18 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Table of Contents Contents of the RFP DOCUMEMN ccesceecceeceeeeeeeeeeeeeeeeeeecacecaeeaeeaeesaeeaeseeeeeceseeeseeeeeeeaeeeaes 4 Gostof Bidding PrOGesS e RR Rabe eate RM RARO EGET 4 Clarification on RFP Document sssssssssssessseses ennt nnne tnter ernst nette trnn nnns 4 Amendment of RFP DOCUMENL 2 2 ceeseeeeeeeeeseeeee cate caeeeaeeeacsaeseaesaeceaeseecaeesaeseaeseaeeeneesaeeaes 5 Language Of Bids 2 2 adum e ERE ee aa ee 5 Procedure for Submission of Bids 2 ccccecccesececeeccesceeeeeeeeseeeeeeceeeceeeaesaeseaeeaeeeeeeeeeeeeeeeeeaeees 5 Format and Soning ol BI eee Eon dut te iet e E e D et ets 7 Documents Comprising the Bids essen nennen nennen 7 BIG PIC OS c esee eon enimse uu Lii ernst Ud 8 giudice ke 8 DISCOUNT ndo eet ee ele tete dette dete inh nk ire ede teure toe RERO 9 Bidder Qualification 2 ciini retten cen crecen n ER ER e Rice Dei ee 9 Earnest Money Deposit EMD ssssseseseseeeeene nennen ennt nennen tn
37. another default notice or proceed to contract termination 32 Termination 32 1 The Purchaser may terminate this Contract in whole or in part by giving the Bidder a prior and written notice indicating its intention to terminate the Contract under the following circumstances o Where the Purchaser is of the opinion that there has been such Event of Default on the part of the Bidder Bidder s Team which would make it proper and necessary to terminate this Contract and may include failure on the part of the Bidder to respect any of its commitments with regard to any part of its obligations under its Bid the RFP or under this Contract o Where it comes to the Purchaser s attention that the Bidder or the Bidder s Team is in a position of actual conflict of interest with the interests of the Purchaser in relation to any of terms of the Bidder s Bid the RFP or this Contract o Where the Bidder s ability to survive as an independent corporate entity is threatened or is lost owing to any reason whatsoever including inter alia the filing of any bankruptcy proceedings against the Bidder any failure by the Bidder to pay any of its dues to its creditors the institution of any winding up proceedings against the Bidder or the happening of any such events that are adverse to the commercial viability of the Bidder n the event of the happening of any events of the above nature the Purchaser shall reserve the right to take any steps as are necessary
38. ase Implementation of this CCN as submitted in Part A in accordance with Part B is tick as appropriate Approved Rejected Requires Further Information as follows or as Attachment 1 etc For Purchaser and its nominated agencies For the Bidder Signature Signature Name Name Title Title Date Date Page 59 Section 3 Contract Conditions and Service Levels Annex II Form of Agreement THIS Agreement made the date of 2013 between hereinafter referred to as the Bidder of the one part and Indian Nursing Council hereinafter called the Purchaser of the other part WHEREAS the Bidder is about to perform services as specified in this RFP setae Sion di E hereinafter called works mentioned enumerated or referred to in certain Contract conditions specification scope of work other sections of the RFP covering letter and schedule of prices which for the purpose of identification have been signed by on behalf of the Bidder and the Purchaser on behalf of the Purchaser and all of which are deemed to form part of the Contract as though separately set out herein and are included in the expression Contract whenever herein used NOW THEREFORE IT IS HEREBY AGREED between the parties as follows a The Purchaser has accepted the tender of the Bidder for the provision and execution
39. be owned by the bidder The System Integrator must adhere to the best practices of Tier 2 and above norms of TIA 942 guidelines for setting up DC and DRC The cities for co locating the DC preferably in Delhi and DRC shall be in two different seismic zones and shall be finalized in consultation with and approval of INC The System Integrator shall also provide adequate staff to operate and manage the functioning of both DC and DRC at desired levels If required in future SI shall help INC to shift INC owned infrastructure at new DC location in Delhi and corresponding DRC at no extra cost to the purchaser This may be required to be done only once during the contract period The System Integrator shall be responsible to install requisite software utilities tools and configure web server application server and database server clusters These servers should be configured to provide redundancy and high availability System Integrator will be responsible for replication of data between DC and DRC such that at any point of time Recovery Point Objective RPO shall be of 4 hours This means that at any point of time INC shall face a maximum data loss of last 4 hours data Apart from backing up at the DR site backups should be taken on external media tapes System Integrator shall provide tapes required for taking backup INC shall decide the location for offsite backup The offline archival shall be available to INC in perpetuity
40. by the Purchaser under the Contract for proper assessment of taxes and duties The amount of tax withheld by the Purchaser shall at all times be in accordance with Indian Tax Law and the Purchaser shall promptly furnish to the Bidder original certificates for tax deduction at source and paid to the Tax Authorities If there is any reduction in taxes duties levies due to any reason whatsoever after Notification of Award the same shall be passed on to the Purchaser The Bidder agrees that he and his Team shall comply with the Indian Income Tax act in force from time to time and pay Indian Income Tax as may be imposed levied on them by the Indian Income Tax Authorities for the payments received by them for the works under the Contract Should the Bidder fail to submit returns pay taxes in times as stipulated under applicable Indian State Tax Laws and consequently any interest or penalty is imposed by the concerned authority the Bidder shall pay the same The Bidder shall indemnify Purchaser against any and all liabilities or claims arising out of this Contract for such taxes including interest and penalty by any such Tax Authority may assess or levy against the Purchaser Prime Bidder The Purchaser shall if so required by applicable laws in force at the time of payment deduct income tax payable by the Bidder at the rates in force from the amount due to the Bidder and pay to the concerned tax authority directly Page 18 Section 3
41. capable of running required business operations of INC in case of an eventuality Effective Date means the date on which this Contract is signed and executed by the parties hereto If this Contract is executed in parts then the date on which the last of such Contracts is executed shall be construed to be the Effective Date GCC means General Conditions of Contract Goods means all of the equipment sub systems hardware software products accessories and or other material items which the Bidder is required to supply install and maintain under the contract Intellectual Property Rights means any patent copyright trademark trade name Service marks brands proprietary information whether arising before or after the execution of this Contract and the right to ownership and registration of these rights Notice means o anotice or o a consent approval or other communication required to be in writing under this Contract Page 5 Section 3 Contract Conditions and Service Levels 1 19 1 20 OEM means the Original Equipment Manufacturer of any equipment system software product which is providing such goods to the Purchaser under the scope of this Tender Contract Bidder s Team means the successful Bidder who has to provide goods amp services to the Purchaser under the scope of this Contract This definition shall also include any and or all of the employees of the B
42. changes in internal logic platforms and structures this isolates minimizes the impact of change Considering requirements of ease of support scalability and interoperability N tier model shall be proposed e Roadmap of products All the products hardware and software offered as part of the solution must have clear roadmap for next 5 years System Integrator shall attach support documents in this regard from the respective OEMs 3 1 3 Proposed Security Architecture Envisaged security architecture for the NRTS solution is provisioned as below e User Level Security Restricted areas of the application should only be accessible through pre defined user access rights Users at SNC would have dual factor authentication i e logging into desktop using biometric authentication and logging into NRTS application using username and password e Application Level Security Application shall have Role based access encryption of user credentials and storing of user credentials for external and internal INC and SNC users in separate repositories Application level security should be provided through following security controls o Protect operations transactions from unauthorized access o Data transmission must be secured with transport level security o The data should be encrypted at the database level e Network Level Security Network traffic shall be encrypted using SSL amp secured connectivity between users and Data Center The required 256 bit
43. component of content management Versioning should also allow contributors to know whether they are working with the latest version and allow them to merge changes made in separate versions when needed The Web portal amp the Application developed should be compatible with all the common web browsers i e Web portal amp the Application so developed should be browser independent The workflow process for different SNC should be captured in the workflow system The selected System Integrator shall design the application keeping in mind the scenario that every SNC may have different process of registration and in future if required the database of the respective SNC may be shifted to some other location as per the choice of the SNC Hence SI shall be responsible to handover the data to SNC and connect to the database instance created by SNC The selected System Integrator shall deploy atleast two 2 developer resources for the project duration to develop MIS reports implement any changes in the policy etc Table 2 Document Deliverables at Development of the web portal and NRTS application phase Document Deliverables S No Document Deliverable Contents 1 System Design Document e Based on principles of enterprise and service oriented architecture Page 16 Section 5 Scope of Work Document Deliverables Or S E o e The design should be modular e The SDD should includ
44. database about Botnets providing protection against i Requirements spyware adware malware data tracking adult content that are used for distribution of above etc General Should support checking of incoming and outgoing connections against a dynamic INT FRW REQ 018 database of known bad domain names and IP addresses and then logs any suspicious Requirements activit INT FRW REQ 019 General Should support Routed and Transparent mode a i Requirements INT FRW REQ 020 General Firewall should support Web based HTTP and HTTPS configuration and management Eo T 3 Requirements INT FRW REQ 021 General Firewall should support Command Line Interface using console Telnet and SSH 343 Requirements INT FRW REQ 022 General Should be managed using a centralized management system a a Requirements General INT FRW REQ 023 Red irements Should support Syslog server logging General The FW should support site to site vpn as well as Remote access vpn on the same Requirements appliance There Performance should not be significantly affected by enabling the firewall features INT FRW REQ 024 General SSL and IPsec encryption should be performed by dedicated hardware processors IPS Requirements should performed by dedicated add in modules each with its own processors storage and memor INT FRW REQ 026 eeneral The firewall should have support for cut through proxy and user authentication Requirements INT FRW REQ 027 General Should s
45. in each of last three financial year 2010 11 2910 11 2011 12 and 2012 13 accruing from System Integration excluding supply of hardware servers components 2011 12 devices etc development of IT applications areas and Application 2012 13 Maintenance services 10 Bidder should have experience of Project 1 handling the following projects in India Name as System Integrator with Government PSU clients in last 3 Client years 2010 11 2011 12 and 2012 13 including supply of hardware servers components devices software implementation maintenance etc Value Year a Atleast a one 1 assignment with a Provide similar details for 5 projects minimum project value of Rs 20 00 00 000 Rs Twenty Crore OR Page 9 Section 4 Bid Submission Formats S No Particulars Details b Atleast two 2 assignments with a minimum project value of Rs 15 00 00 000 Rs Fifteen Crore OR c Atleast two 3 assignments with a minimum project value of Rs 10 00 00 000 Rs Ten Crore Bidder should have experience in last five years 5 years of working in at least 3 projects where registration is conducted including biometric data and unique identifier is generated for purpose of tracking registered applicants citizens At least a database of 5 00 000 Five Lakh registered applicants should have been created with such solution Other features that
46. in respectively or may be reasonably necessary for the completion of the said works within and at the times and in the manner and subject to the terms conditions and stipulations mentioned in the said Contract Page 60 Section 3 Contract Conditions and Service Levels AND in consideration of services and milestones the Purchaser will pay to the Bidder the said sum Ofer oain oiea aa or such other sums as may become payable to the Bidder under the provisions of this Contract such payments to be made at such time and in such manner as is provided by the Contract IN WITNESS WHEREOF the parties hereto have signed this deed hereunder on the dates respectively mentioned against the signature of each Signed Signed Name Name Designation Designation Date Date Place in the presence of in the presence of Signed Signed Name Name Designation Designation Date Date Place Request for Proposal for Selection of System Integrator for Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council INC 5 f Tender No NRTS 001 Dated 30 12 2013 Section 4 Bid Submission Formats SECTION 4 Bid Submission Formats Page 2 Section 4 Bid Submission Formats 1 Table of Contents Pre Qualification Formats i ed eii biete tud ou e apetece late necu 4 1 1 Pre Qualification Checklist see eene l 1 2 Pr
47. in strict adherence to the terms of his Bid the Tender and this Contract The Bidder shall setup and maintain fully equipped Data Center and Disaster Recovery sites as per the specifications defined in the Section 5 Scope of Work for entire contract period The bidder shall integrate the NRTS application to pull oush any requisite data with legacy system s which may be used by the respective SNC In addition to the aforementioned the Bidder shall provide services to manage and maintain the said infrastructure along with Facilities Management Services at INC and SNC s office locations for the entire duration of the contract period Purchaser reserves the right to interview the personnel proposed that will be deployed as part of the project team If found unsuitable the Purchaser may reject the deployment of the personnel But ultimate responsibility of the project implementation shall lie with the Bidder Purchaser reserves the right to require changes in personnel which shall be communicated to the Bidder The Bidder with the prior approval of the Purchaser may make additions to the project team The Bidder shall provide the Purchaser with the resume of Key Personnel and provide such other information as the Purchaser may reasonably require The Purchaser also reserves the right to interview the personnel and reject if found unsuitable In case of change in its team members for any reason whatsoever the Bidder shall also ensure that th
48. in this section he may use additional sheets 5 In case the software proposed by the Bidder has multiple modules components that are priced and sold separately the Bidder should use additional sheets for each such module component and include the licensing policy and number of licenses proposed for the same in the respective sheets The same should also be reflected in the Commercial Bid format as new line items with the above said references Wherever minimum requirements are specified it is mandatory to indicate with a YES or NO whether the solution being offered complies to the minimum requirements stated In case of non compliance Details remarks must be provided It is mandatory to fill up the Bidder s Response column against all the listed parameters features Incomplete missing information or information not adhering to the prescribed format may not be considered during evaluation of bid and or for award of marks The Bidder is advised not to make any changes to any information in the functional requirements For example insert a row or delete a row or modify any other information like change the functionality required etc In case the bidder modifies any information the response would be rejected Page 2 of 25 Database server DBS REQ 001 Processor Requirement Description Latest Generation x86 64 Bit Minimum 2 20 GHz with 8Core and 16MB Cache Complaince Yes No Deviations Remarks
49. of or the time required for the Bidder s performance of any part of the work under the Contract whether changed or not changed by the order an equitable adjustment shall be made in the Contract Value or time schedule or both with the consent of the Bidder and the Contract shall accordingly be amended Purchaser s Right to Accept Any Bid and to Reject Any or All Bids The Purchaser reserves the right to accept any bid and to annul the tender process and reject all bids at any time prior to award of Contract without thereby incurring any liability to the affected Bidder s or any obligation to inform the affected Bidder s of the grounds for the Purchaser s action Page 19 Section 2 Instructions to Bidder 25 25 1 25 2 25 3 26 26 1 26 2 26 3 27 27 1 28 28 1 28 2 Notification of Award Prior to the expiration of the period of bid validity pursuant to Clause 14 the Purchaser will notify the successful Bidder in writing that its bid has been accepted The Bidder shall provide his acceptance within 3 days of such notification The notification of award will constitute the formation of the Contract Upon the successful Bidder s furnishing of performance security pursuant to Clause 26 the Purchaser may notify each unsuccessful Bidder and will discharge their EMD pursuant to Clause 13 of this section Performance Bank Guarantee Within 15 days of the receipt of notification of award from t
50. of 5 00 000 five lakh registered applicants should have been created with 1 2 such solution Other features that may be demonstrated are 150 solution development e Form designing system integration with existing software solution Any credential related to health domain would be an added advantage 8 or more than 8 credentials 100 4 7 credentials 85 3 credentials 70 Credential in health domain will be awarded 10 marks each 50 upto a maximum of 50 marks 2 Solutions proposed for INC 350 210 2 1 Understanding of ToR and Approach for implementation 100 Understanding of requirements 50 Adequacy of the work plan 20 Page 16 Section 2 Instructions to Bidder Evaluation criterion Qualifying Marks Solution architecture with all components as defined in Scope of work 2 2 Robustness and quality of Application System 100 Adequacy of proposed solution methodology for execution 20 and its integration with work plan Compliance with the FRS and Technical Specifications as 80 mentioned in the RFP 23 Assessment of hardware network helpdesk handholding 50 i and exit plan Adequacy of proposed methodology and its integration with 25 work plan Deployment strategy for hardware and plan for provisioning 15 last mile network connectivity Comprehensiveness of strategy for contingency management including simultaneous mobilization of 10
51. of the Purchaser Nothing in this Contract relieves the Bidder from its liabilities or obligations under this Contract to provide the Services in accordance with the Purchaser s directions and requirements and as stated in this Contract and the Bid to the extent accepted by the Purchaser and the Bidder shall be liable for any non performance non compliance breach or other loss and damage resulting either directly or indirectly by or on account of its Team The Bidder shall be fully responsible for deployment installation development and integration of all the software and hardware components and resolve any problems issues that may arise due to integration of components The Bidder shall ensure that the OEMs supply equipment components including associated accessories and software required and shall support the Bidder in the installation commissioning integration and maintenance of these components during the entire period of contract The Bidder shall ensure that the COTS OEMs supply the software applications and shall support the Bidder in the installation deployment integration roll out and maintenance of these applications during the entire period of contract All the software licenses that the Bidder proposes should be perpetual software licenses The software licenses shall not be restricted based on location and the Purchaser should have the flexibility to use the software licenses for other requirements if required The Bid
52. ote St Dr Rn te pb eee dt E PE HEISCSERBCHFE HET e DESEE SETS acetate triste ttc retenue etie tcl greet deaf genial E TUE T9 5 PIERS ate RE AS PEESADEETSE DES LEGE a sit ret e tene nece teer if PATE EDS CRED a o eere tco tete Oty Gein veal cabana nah Ain e Pro ctr RC dn TEE RIE PEM EERIE LE ETE DAE DEED ESTE oer tot eet nitrate es ved imei An ect Ne te ete tr Tobe De s D TA BST e EE AE truc uno Ato A Gnd ond ct eno edt AT E TORRES RECON CES NE DT TEDEAE Pret nerven e tme apre n eter er rd Pr due trt amp E RTE TES EIST EXEEESEIDEE ote citet ces enter ett E cette e rb S pde 3 IBS TNT SEICSMRRSIEEM EUM i LIST OF FIGURES FIGURE LO ae dL HE TIR STRUCTURA FIGURE LO sepu TIO P PEU CTU RE SR Page 4 Section 5 Scope of Work Abbreviations AMC Annual Maintenance Contract COTS Commercial Off The Shelf DB Database DBA Database Adminstrator DC Data Center DLL Dynamic Linked Library DNS Domain Name Server DR Disaster Recovery EDP Electronic Data Processing EAPI Electronic Application Programming Interface EMS Enterprise Management Solution GUI Graphical User Interface Sl System Integrator INC Indian Nursing Council HQ Headquarter HTTP Hyper Text Transfer Protocol LAN Local Area Network MIS Management Information System MPLS Multi Protocol Label Switching MSDG Mobile Service Delivery Gateway
53. prevail over the soft copy 6 7 4 Bidder must ensure that the pre qualification and technical bid CD amp hardcopies should not contain any commercial items prices 6 7 5 Telex Telegraphic Tele fax bids will not be considered All out station bids if sent by post should be sent under registered cover 6 7 6 If the outer envelope is not sealed and marked as indicated above the INC will assume no responsibility for the bid s misplacement or premature opening Format and Signing of Bid The Bidder shall prepare two copies of the Bid clearly marking each Original and Duplicate as appropriate in accordance with Clause 6 of this section In the event of any discrepancy between them the original in hard copy shall govern The original and all copies of the bid shall be typed or written in indelible ink The original and all copies shall be signed by the Bidder or a person or persons duly authorized to bind the Bidder to the Contract in accordance with Clause 12 of this Section of RFP All pages of the bid except for unamended printed literature shall be initialed and stamped by the person or persons signing the bid The bid shall contain no interlineations erasures or overwriting except as necessary to correct errors made by the Bidder in which case such corrections shall be initialed by the person or persons signing the bid Documents Comprising the Bids The bid prepared by the Bidder shall comprise of the following components Pr
54. project value of Rs 10 00 00 000 Rs Ten Crore l t e Copy of valid certificate Bidder should have certification of ISO 7 issued to Bidder by 9001 2000 and CMMi Level 3 respective agencies Bidder should have experience in last five years 5 years of working in at least 3 projects where registration is e Notarized copy of conducted including biometric data and DEM Purchase Order Work unique identifier is generated for Order Completion purpose of tracking registered certificate from client applicants At least a database of 8 e The last five years will 5 00 000 Five Lakh registered comprise of periods applicants should have been created i counted from 2008 09 with such solution Other features that 2009 10 2010 11 2011 may be demonstrated are solution MP 12 and 2012 13 development e Form designing system integration with existing software solution e Certificate from authorized signatory for The Bidder must have at least 100 full 9 number of technically time IT professional on its rolls qualified professionals employed by the firm Participant should not be an entity which Undertaking on company ae has been black listed by Government letter head In case the Page 5 Section 4 Bid Submission Formats Pre Qualification Conditions Proof of document required Participant is black listed by any Government agency department it is mandatory to enclose relevant l
55. rollout when all the activities as defined in Scope of Work have been successfully executed and completed to the satisfaction of Purchaser Refer Annexure 5 1 of Section 5 of the RFP Bidder shall mean organization submitting the proposal in response to this RFP Contract means the Contract entered into by the parties for 3 years along with the entire documentation specified in the RFP Contract Value means the price payable to the Bidder under this Contract for the full and proper performance of its contractual obligations The Contract Value shall be equal to the total Bid Price Datacenter Sites means the DC and DR sites including their respective Data Centre space Communications Room and Non Data Centre space wherein the delivery installation integration management and maintenance services as specified under the scope of work are to be carried out for the purpose of this Contract Each individually referred to as Datacenter Site and collectively as Datacenter Sites Data Centre DC means a Data Center that would house the Information and Communication Technology ICT equipment required for carrying out centralized operations of the INC Document means any embodiment of any text or image however recorded and includes any data text images sound voice codes databases etc DR Site means Disaster Recovery Site of INC that would host required ICT equipment and which would be
56. should be accessible to all the users of INC and SNC based on their requirement on the internet System Integrator shall update the Training Manuals procedures manual deployment Installation guides etc to reflect the latest changes to the solutions implemented System Integrator shall ensure necessary environment setup data creation to conduct end user training INC SNC shall provide the necessary infrastructure such as training classrooms to conduct the end user training The training environment that is different from the production environment shall be used for conducting the training sessions Based on the identified education and training needs System Integrator shall employ efficient delivery mechanisms and trainers System Integrator shall appoint trainers and organize training sessions on a timely basis and ensure that the attendance performance evaluations are recorded System Integrator shall impart training for EMS Network and other identified modules to identified personnel from INC System Integrator shall provide relevant training manuals Staff members at each SNC and INC to be trained for using Application by the System Integrator Training workshop s will be organized for Registrar Dy Registrar of all State Nursing Council One training workshop is mandatory at each SNC location A refresher training workshop after 6 months also needs to be conducted by system integrator Each workshop should be minimum 4 hours s
57. should be prepared as per the format specified in Clause 1 4 of Section 4 of this RFP b Tender fee of Rs 5000 Rupees Five Thousand only drawn in the form of a Demand Draft in favour of Secretary Indian Nursing Council payable at New Delhi issued by nationalized scheduled bank The Tender Fee is Non Refundable The RFP document can be obtained during working hours on all working days at the office address as prescribed in clause 6 below from the start date of sale of RFP till the last date The RFP document can also be downloaded from Indian Nursing Council s website http Awww indiannursingcouncil org The bidders who purchase the hard copy of the RFP from INC office by submitting DD of Rs 5000 are not required to furnish the tender fee again at the time of bid submission Bidders who download the RFP from website would be required to submit demand draft of tender fee at time of bid submission This RFP document is not transferable Critical information RFP reference No and Date NRTS 001 30 December 2013 Start date of sale of RFP document 15 January 2014 Last date for submission of written queries for clarifications 20 January 2014 till 05 00 PM Date of pre bid meeting 23 January 2014 at 11 00 AM Release of response to queries on www indiannursingcouncil org ar ea a Last date deadline for receipt of bid response 10 February 2014 till 01 00 PM Place Time and Date of opening of Pre 10 February 2014 till 02 0
58. third party components used by the System Integrator to run the application These tools would typically include Application Framework Environment for custom built and COTS based products application to manage document repository application to manage business process amp workflow Database Schema Designer Help authoring tool etc if used IV All third party tool s software s supplied by System Integrator to run web portal and software application should provide comprehensive support though online phone line along with upgrade option for period of 3 years from data of installation 4 1 7 Integration Requirements l Integration with Payment Gateway The Web portal amp Application must facilitate integration with existing payment gateway using NSDG SSDG for processing of payments online to facilitate various stakeholders to make payments online for various purposes e g payment of registration and renewal fees The System Integrator would be responsible for integrating the payment Gateway implemented by NSDG SSDG provided by Gol with the proposed web portal application software The recurring charges if any shall be borne by INC The fee paid by the applicants online shall be transferred to the bank accounts of the respective SNC and the SI shall be responsible to Page 18 Section 5 Scope of Work setup and configure the system such that the payment is credited to the account of respective SNC Integration with SM
59. to ensure the effective transition of the project to a successor agency and to ensure business continuity 32 2 Termination for Insolvency The Purchaser may at any time terminate the Contract by giving written notice to the Bidder without compensation to the Bidder if the Bidder becomes bankrupt or otherwise insolvent provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to the Purchaser 32 3 The Bidder may subject to approval by the Purchaser terminate this Contract before the expiry of the term by giving the Purchaser a prior and written notice at least 3 months in advance indicating its intention to terminate the Contract 33 Consequence of Termination 33 1 In the event that the Purchaser or the Bidder terminates this Agreement pursuant and depending on the event of default compensation shall be decided by the purchaser as per the services provided by the Bidder that have been accepted by the Purchaser or his authorized representative s 34 Change Control Note CCN 34 1 This applies to and describes the procedure to be followed in the event of any proposed change to contract Project Implementation and Service levels Such change shall include but shall not be limited to changes in the scope of services provided by the Bidder and changes to the terms of payment Page 27 Section 3 Contract Conditions and Service Levels 34 2
60. work permits clearances for Bidder Bidder s team etc Furnishing of such other documents as the Purchaser may specify The Purchaser reserves the right to waive any or all of the conditions specified in Clause 3 above in writing and no such waiver shall affect or impair any right power or remedy that the Purchaser may otherwise have Scope of work Contract Scope of the Contract shall be as defined in Section 5 of the RFP and Annexes thereto of the tender Purchaser has engaged the Bidder for setting up Purchaser s IT amp other systems and providing related services using which the Purchaser intends to perform its business operations The Bidder is required to provide such goods services and support as the Purchaser may deem proper and necessary during the term of this Contract and includes all such processes and activities which are consistent with the proposals set forth in the Bid the Tender and this Contract and are deemed necessary by the Purchaser in order to meet its business requirements hereinafter scope of work 5 Key Performance Measurements 5 1 5 2 5 3 Unless specified by the Purchaser to the contrary the Bidder shall deliver the goods perform the Services and carry out the scope of work in accordance with the terms of this Contract Scope of Work and the Service Specifications as laid down under Section C Service Level Agreement of this section If the Contract includes more than one docum
61. 0 PM Qualification bids Will be intimated later to qualified Bidders Place Time and Date of opening of Financial bids Will be intimated later to qualified Place Time and Date of opening of Technical bids Page 3 8 Section 1 Invitation for Bids j Contact Person for queries Addressee and Address at which bid response to k RFP notice is to be submitted Place of Pre Bid Conference Bidders Secretary Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near T O New Delhi 110002 Phone Number 011 23233764 Secretary Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near T O New Delhi 110002 Conference Hall Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near I T O New Delhi 110002 7 Bidders must note that paper based bids received after due date and time shall be rejected The paper based bids shall be submitted in the sealed box kept in the office of the Secretary Indian Nursing Council at the address mentioned in Clause 6 j above Bids should be delivered by hand at the above mentioned address Bids sent through Post email courier fax or otherwise shall not be accepted The queries may be sent to the email ids secy2010 indiannursingcouncil org and js indiannursingcouncil org Page 4 Request for Proposal for Selection of System Integrator for Design Development Implementation
62. 34 3 34 4 34 5 Change requests in respect of the contract the project implementation or the Service levels will emanate from the Parties representative who will be responsible for obtaining approval for the change and who will act as its sponsor throughout the Change Control Process and will complete Part A of the CCN Annexure I Section 3 of the RFP CCNs will be presented to the other Party s representative who will acknowledge receipt by signature of the authorized representative of the Purchaser The Bidder and the Purchaser while preparing the CCN shall consider the change in the context of whether the change is beyond the scope of Services including ancillary and concomitant services required The CCN shall be applicable for the items which are beyond the stated implied scope of work as per the RFP document Quotation 34 5 1 The Bidder shall assess the CCN and complete Part B of the CCN In completing Part B of the CCN the Prime Bidder shall provide as a minimum o a description of the change o alist of deliverables required for implementing the change o atimetable for implementation o an estimate of any proposed change o any relevant acceptance criteria o an assessment of the value of the proposed change o Material evidence to prove that the proposed change is not already covered within the scope of the project Agreement and Service Levels 34 5 2 Prior to submission of the completed CCN to the purch
63. 6 or as may be agreed to between the Parties The attempt to bring about an Page 20 Section 3 Contract Conditions and Service Levels 17 3 17 4 17 5 17 6 17 7 17 8 17 9 17 10 17 11 17 12 17 13 amicable settlement is considered to have failed as soon as one of the Parties hereto after reasonable attempts which attempt shall continue for not less than thirty 30 days gives thirty 80 days notice to refer the dispute to arbitration to the other Party in writing The Arbitration proceedings shall be governed by the Arbitration and Conciliation Act 1996 The Arbitration proceedings shall be held in Delhi India The Arbitration proceeding shall be governed by the substantive laws of India The proceedings of Arbitration shall be in English language Except as otherwise provided elsewhere in the contract if any dispute difference question or disagreement arises between the parties hereto or their respective representatives or assignees at any time in connection with construction meaning operation effect interpretation or out of the contract or breach thereof the same shall be decided by a sole Arbitrator to be appointed by the President of the Purchaser or his nominee Any letter notice or other communications dispatched to the Bidder relating to either arbitration proceeding or otherwise whether through the post or through a representative on the address last notified to the Purchaser by the
64. 9 Assam Nurses Midwives amp O o The Directorate of Health Services Hengrabari Health Visitor Council Gawahati 781036 Assam 20 Himachal Pradesh Nurses Old Dental College Building Near IGMC Registration Council Shimla 171001 Himachal Pradesh 21 Bihar Nurses Registration Vikas Bhawan New Secretariat Bailey Council Road Patna 800015 Bihar 22 Madhya Pradesh Nurses Flat No 7 8 amp 8 Illrd Floor Registration Council Gomantika Parisar Jawahar Chouk Bhopal 462003 M P 23 Jharkhand Nurses G N M Nurses Hostel Rajendra Medical Institute Registration Council Ranchi 834009 Jharkhand 24 Andhra Pradesh Nurses amp Sulthan Bazar Hyderabad 500095 Andhra Pradesh Midwives Council 25 Chattisgarh Nursing Old Nurses Hostel Dte Of Health Services Council Mantralaya Parisar Raipur Chhattisgarh Page 52 Item Description Database Server Other Server Core Switch DC WAN Router DC Intranet Firewall Page 1 of 25 Instructions for filling Annexure It is mandatory to fill up all sheets provided under this Annexure Bidder should fill up the specification sheets in the given format using MS Excel Bidder should ensure that none of the listed parameters are modified deleted and no additional parameter is added Remarks if any should be indicated separately in the Remarks column In case the Bidder is proposing any additional product category that is not listed
65. Average time for submission of forms data by Purchaser Staff like but not limited to Login registration forms verification approvals etc Average time for 10 instances per month of random testing shall be carried out between 8 to 8 pm using automated load testing tools with 500 concurrent Users per minute Script based checking every 10 minutes daily 8 am to 8 pm Quarterly average from the log Script based checking to be facilitated by system integrator Random check 100 instances per quarter would be conducted for determining average time Random check 100 instances per quarter would be gt 95 gt 93 to lt 95 gt 90 to lt 93 lt 90 Through a Leased line lt Average daily 10 seconds Through a Leased line gt Average daily 10 seconds lt 5 seconds gt 5 seconds lt 15 seconds Page 34 Section 3 Contract Conditions and Service Levels Measurement submission of forms data by Nurses Time between pressing the submit button and generation of acknowledgement of successful or unsuccessful submission from the system Other Services 7 Availability of Biometric Solution at the active site DC site only Definition conducted during peak hours for determining average time Uptime 1 Biometric solution downtime Total Time Maintenance Downtime Total Time shall be measured on 16 6 basis Downtime shall
66. C Delhi To setup helpdesk INC shall provide a dedicated telephone line at the Helpdesk 2 Help desk should be able to perform o Handle teething issues of the INC and SNC users nurses and other stakeholders o The Helpdesk persons should be accessible to all the project locations and their end users on telephone e mail chat o The System Integrator shall have to maintain an online call log register with all the necessary details references and submit the report from same to the nodal officer as and when required The format of the report would be mutually decided later at appropriate time o The end users should be allowed to create a ticket for any problem faced by him and same should be closed only by him after the resolution of the problem o Helpdesk staff shall escalate the problem to the Project Manager and maintain the log status of the complaint in the online call log register o Reply to the queries feedback suggestions complaints from all the stakeholders o Help desk should provide support to all project location through online telephone line b Preventive Maintenance Services This activity shall be carried out atleast once in every quarter in addition to the normal maintenance required The sub activities are detailed as below Check for any loose contacts in the cables amp connections Inspection testing satisfactory execution of diagnostics and necessary repairing of the equipment Cleaning and rem
67. C Management Target age of incidents that should be resolved 1 Severity 1 75 90 Minutes 6 Hours Within 4 Hours 8 Hours from 75 rising to and every acknowledge 80 within first 6 3 hours ment months of thereafter rollout 2 Severity 2 75 90 Minutes 6 Hours Within 4 Hours 8 Hours from 75 rising to and every acknowledge 80 within first 6 3 hours ment months of thereafter rollout 3 Severity 3 8096 60 Minutes 4 Hours Within 2 hour and 6 Hours from 80 rising to Page 47 Section 3 Contract Conditions and Service Levels Incident Severity Min age of total Incidents that should be Detected Level Target Time to Acknowledge the incidents Target Time to Analyze amp Resolve the Incident Target Incident Status Update Interval Target Time to Close the Incident and Report INC Management Target age of incidents that should be resolved acknowledge ment every hour acknowledge 85 within first 6 thereafter ment months of rollout Severity 4 85 60 Minutes 4 Hours Within 2 hour and 6 Hours from 90 rising to every hour acknowledge 95 within first 6 thereafter ment months of rollout Severity 5 90 30 Minutes 2 Hour Every 30 minutes 4 Hours from 90 rising to 95 within first 6 months of rollout Unless a fault The security incident severities are defined as Severity 1 Small numbers of system pr
68. COTS software Table J AMC 11 Training Table K TRN 12 Networking for all sites and office locations Table L NTW 13 Data Entry and Migration Table M DEM 14 Application Change Request Table N ARC 15 Miscellaneous items for entire contract period Table O MIS Total Bid Price T T Section 4 Bid Submission Formats Table A NRTS Application along with 3 years maintenance Cost All Prices in Indian Rupees Sr No Item Description Ref Annex in Bid Qt y A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value W Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C Servers NRTS Application software along with 3 years of maintenance Others 1 if any Others 2 if any Others 3 if any Others 4 if any Total Price NRT NRT Page 25 Section 4 Bid Submission Formats Table B Hardware for DC Site for the contract period All Prices in Indian Rupees Sr No Item Description Ref Annex in Bid Qty A Base Rate per Unit B Total Base
69. Contract Conditions and Service Levels 14 Indemnity 14 1 14 2 14 3 The Bidder shall indemnify the Purchaser from and against any costs loss damages expense claims including those from third parties or liabilities of any kind howsoever suffered arising or incurred inter alia during and after the Contract period out of any negligence or wrongful act or omission by the Bidder or any third party associated with the Bidder in connection with or incidental to this Contract or any breach of any of the terms of the Bidder s did as agreed the RFP and this Contract by the Bidder any infringement of patent trademark copyright or industrial design rights arising from the use of the supplied goods and related services or any part thereof The Bidder shall also indemnify the Purchaser against any privilege claim or assertion made by a third party with respect to right or interest in ownership mortgage or disposal of any asset property etc Regardless of anything contained except for the Bidder s liability for bodily injury and or damage to tangible and real property for which it is legally liable and it s liability for patent and copyright infringement in accordance with the terms of this Agreement the total liability of the Bidder is restricted to the total value of the contract and the Bidder is not responsible for any third party claims 15 Warranty 15 1 15 2 15 3 15 4 15 5 A comprehensive on site w
70. Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value I Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K Other 2 Audit log CPU License Server License User License Client Access License Other 1 Other 2 Anti Virus CPU License Server License Page 32 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D 96 Value E Value F 926 Value G 96 Value H Value p 926 Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K User License Client Access License Other 1 Other 2 Mailing Software CPU License Server License User License Client Access License Other 1
71. MA BANK GUARANTEE on Non Judicial stamp paper of Rs 100 00 Ref Date Bank Guarantee No To Name and Address of the purchaser Dear Sir Indian Nursing Council having its Registered office at lt lt gt gt gt hereinafter called the Purchaser which expression shall unless repugnant to the subject or context include its successors and assigns having issued Tender Selection of System Integrator for design development implementation and maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council dated lt lt gt gt hereinafter called RFP to M s lt lt gt gt hereinafter called the lt lt gt gt having its Registered Head office at lt lt gt gt dated lt lt gt gt proposed to perform services as Selection of System Integrator for design development implementation and maintenance Nurse Registration and Tracking System NRTS for Indian Nursing Council hereinafter called Proposed Services detailed in Section XX Scope of Work of the RFP Further Indian Nursing Council has expressed its desire to hire lt lt gt gt to perform the Proposed Services through its Letter Of Intent dated lt lt gt gt In pursuance of the clause XX of Special Conditions of Contract Section XX of RFP lt lt gt gt is requested to deposit Rs lt lt gt gt being 10 ten of the total value of the contract as security with Indian Nursing Council In furtherance of the said clause
72. MPv1 v2 and v3 The router must support RADIUS and TACACS The router must role based access to the system for configuration and monitoring The router must support Network Time Protocol NTP as per RFC 1305 The router must have DHCP server functionality so that it can be used to lease IP addresses to the end points of local area network whenever required Each Core router should be provided with 10 x 1G ports from Day 1 SI has to propose the required transceivers as per their design The Router should be minimum EALS Applicable Protection Profile certified under the Common Criteria Evaluation Program Page 13 of 25 Intranet Firewall Data Center Server Room Complaince Deviations Item Minimum Requirement Description Yes No Femarks General The firewall should integrate with multiple full featured high performance security services including application aware firewall SSL and IPsec VPN IPS with Global Peaguiremeants Correlation INT FRW REQ 002 General The FW should support a comprehensive command line interface CLI verbose syslog i Requirements and Simple Network Management Protocol SNMP INT FRW REQ 003 General The FW should be a 2 slot chassis in 1 2 RU 19 in rack mountable form factor Requirements Should have a minimum real world Multi protocol throughput of 20 Gbps Real world INT FRW REQ 004 General profile should include but not limited to HTTP Bit Torrent FTP SMTP and IMAPv4 Requir
73. NC SNC from time to time INC will examine the qualification experience etc of the personnel provided before they are put on positions The System Integrator has to take approval from INC for the proposed staff before their deployment INC has every right to reject the personnel if the same is not acceptable before or after commencement of the awarded work project At no time the provided manpower should be on leave or absent from the duty without prior permission from the designated nodal officer of INC SNC In case of long term absence due to sickness leave etc the System Integrator shall ensure replacements and manning of all manpower posts by without any additional liabilities to INC Substitute will have to be provided by the System Integrator against the staff proceeding on leave or remaining absent and should be of equal or higher qualifications experience The proposed services shall be normally manned from 9 30 AM to 6 30 PM but may vary as per the requirement throughout the project period or as decided by INC The operational support will have to be provided through a suitable helpdesk system to ensure that the solution is functioning as intended and that all problems associated with operation are resolved satisfactorily Managed services during Operations and Maintenance Period a Helpdesk Support Incident Problem Management Page 30 Section 5 Scope of Work 1 The System Integrator would setup a Helpdesk at IN
74. NRTS Nurse Registration and Tracking System NSDG National Service Delivery Gateway OEM Original Equipment Manufacturer OS Operating System RAID Redundant Array of Inexpensive Disks SAN Storage Array Network SDD System Design Document Sl System Integrator SLA Service Level Agreement SMS Short Messaging Service SMTP Simple Mail Transfer Protocol SNC State Nurisng Council SNMP Simple Network Management Protocol SRS Software Requirement Specification SSDG State Service Delivery Gateway STQC Standardisation Testing and Quality Certification SSL Secured Socket Layer TCP Transmission Control Protocol Page 5 Section 5 Scope of Work TIA TELECOMMUNICATIONS INDUSTRY ASSOCIATION UDP User Datagram Protocol UAT User Acceptance Testing WAN Wide Area Network Page 6 Section 5 Scope of Work 1 Intent The intent of this document is to provide the detailed scope of work for System Integrators who shall be engaged for Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS and provide related services to Indian Nursing Council also known as INC INC is inviting bid for engaging reputed System Integrators to undertake e Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS application e Supply Installation Integration Commissioning Management and Maintenance of enabling infrastructure compr
75. Others if any 10 Others if any Total Price HOT HOT Note Base Rate per unit as mentioned in column B above shall be used for the purpose of Change Order for respective item if any Page 30 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value Value J Total of Taxes Duties amp Levies K D E F G H l J Total L C K Operating System CPU License Server License User License Client Access License Other 1 Other 2 EMS CPU License Server License User License Client Access License Other 1 Page 31 Section 4 Bid Submission Formats Table F COTS Software Licenses Perpetual All Prices in Indian Rupees Sr No Item Description License Policy Qty A Base Rate per Unit B Total Base Price C AxB Taxes
76. Personnel 5 5 2 1 Project Director e S He shall be responsible for organizing planning directing and coordinating the overall program effort e S He shall be responsible for allocating resources to the project e S He shall be responsible for conflict management issue and dispute resolution e S He shall participate in all fortnightly monthly project meetings and project review meetings e S He shall review quality of project deliverables to ensure compliance with the agreed quality measures and standards e S He shall ensure compliance to the terms and conditions of the Contract and NDA signed with INC e S He shall have a minimum of 12 years experience in IT with minimum 6 years in Project Management e S He shall be available at least for one full day per month 5 5 2 2 Project Manager e S He shall be at the onsite office as designated by INC e S He shall be responsible for the overall contract performance and shall not serve in any other capacity under this contract e S He shall be responsible for organizing planning directing and coordinating the overall program effort e S He shall participate in the steering committee meetings e S He shall be responsible for overall Project Planning e S He shall be responsible for managing the team resources and ensuring their optimum allocation e S He shall review the integration test plan for completeness and correctness Page 44 Sectio
77. Price C AxB Taxes Duties and Levies Service Tax Sales Tax Excise Duty Customs Duty Octroi Works Contract Tax Other Taxes Value D Value E Value F Value G Value H Value i Value J Total of Taxes Duties amp Levies K D E F G H l4 J Total L C Servers Web server Application Database oo o Biometric De Duplication and verification server 10 DNS 11 EMS 12 Anti Virus 13 Mail Server 14 Authentication 15 Audit log 16 Web Servers QA Environment App Servers QA Environment DB Servers QA Environment Load Balancer Others 1 if Page 26 Section 4 Bid Submission Formats Table B Hardware for DC Site for the contract period All Prices in Indian Rupees Taxes Duties and Levies Ref A Bass Servi Exci Cust Works oth s S Total ef ate ase ervice xcise ustoms er axes ota Ne D tion Annex TM per Price Tax Sales Tax Duty Duty petrol d Taxes Duties amp L C p in Bid Unit C AxB Levies K B Value Value Value Value Value Value Value Drie b O O O O O O O lp ee e we e lm o er any 21 Others 2 if any 22 Others 3 if any 23 Others 4 if any Total Price HPS
78. Request for Proposal for Selection of System Integrator for Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council INC Tender No NRTS 001 Dated 30 12 2013 Section 1 Invitation for Bids SECTION 1 Invitation for Bids Page 2 Section 1 Invitation for Bids gt e This invitation to Bidder is for Selection of System Integrator SI for design development implementation and maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council State Nursing Councils Bidders are advised to study the RFP document carefully Submission of bid response to this RFP shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications Bid response prepared in accordance with the procedures enumerated in Section 2 of this RFP should be submitted to the Purchaser not later than the date and time laid down at the address given in the RFP Section 1 Clause 6 All bids must be accompanied by a Earnest Money Deposit EMD of Rs 50 00 000 Rupees Fifty Lakhs only in the form of Bank Guarantee drawn in favour of Secretary Indian Nursing Council payable at New Delhi The EMD should be issued from a nationalized scheduled bank The BG shall be valid for at least 180 days from the date of opening of Technical Bid The Bank Guarantee
79. S Gateway The Web portal amp Application must facilitate from the day one integration with the existing SMS gateway MSDG for automatically sending the required details information through SMS to the stakeholders The System Integrator would be responsible for integrating the existing SMS Gateway MSDG provided by Gol with the proposed web portal application software The recurring SMS charges if any shall be borne by INC SMS Estimate S No Assumption Total 1 Estimated number of A 6 00 000 registered nurses Estimated Number of B 5 SMS nurse year Total SMS to be sent C A B 30 00 000 Integration with Email Server The Web portal amp Application must facilitate for automatically sending the required details information alerts through email to notify the designated stakeholders Aadhaar Database System Integrator should develop an interface to authenticate nurses midwives with help of their Aadhaar Numbers A combination of Aadhaar number along with demographic attribute like name or date of birth can be used along with the fingerprints to authenticate the nurse midwife The Aadhaar number will be used as a parameter to reduce the operation to a 1 1 match User Acceptance Testing UAT The System Integrator would be responsible for e Preparation and submission of detailed FAT UAT plans schedules procedures formats e Prepare various use cases and scenarios e Perfor
80. SNC shall be owned by INC XVIII System Integrator shall be responsible for network security by creating different security zones like Anti Spam Web filtering Antivirus Antispyware IDS IPS URL filtering Data encryption Set policy for access control aegroanon e XIX The selected System Integrator shall be responsible for facilities management at the DC DRC sites The facilities management would involve activities such as network Page 22 Section 5 Scope of Work XX management managed security services database administration system administration etc The selected System Integrator shall be responsible to monitor DC DR hardware software instances and network to ensure the required uptime of the solution as a whole Table 9 Document Deliverables for setting DC and DRC Document Deliverables S No Document Deliverable Contents 1 DC DR design document e Design document containing the layouts plan for administrative control hardware layout plan manpower deployment plan etc Information security policy e Process of planning and managing a defined document level of security for information and IT services including aspects associated with reaction to security incidents 4 2 1 VI VII VIII 4 2 2 Enterprise Management Solution It is envisaged that the entire IT infrastructure of INC including servers desktops and network and other dev
81. SSL certificate shall be provisioned by the System Integrator Network traffic shall be managed through network monitoring system at each project location e infrastructure Level Security Application infrastructure shall be hosted in a DMZ amp firewall and IPS shall be installed to detect malicious activities Page 12 Section 5 Scope of Work 4 Overview of scope of work The broad scope of work for the successful System Integrator during the period of contract engagement would include but not limited to e NRTS Application software development and web portal development e Setting up of Data Center and Disaster Recovery Center e Site survey and site preparation for installation and commissioning of IT and non IT hardware e Setting up Network for State Nursing Councils e Data Migration e Training and Capacity Building e System integration and Commissioning Go Live e Handholding support after Go Live e Operation and Maintenance Facility Management Services FMS 4 1 NRTS Application software development and web portal development 4 1 1 Broad scope of activities to be computerized The System Integrator is expected to design develop and install the NRTS application to be rolled out in INC and SNC offices comprising of the following modules primarily Application submission Application submission bulk Primary Registration Old Registration Reciprocal Registration Temporary Registration INC and SNC
82. Service Levels are between the Purchaser and the Bidder 35 3 The SLA are indicative only and would come into effect from the date of commissioning Go Live and until the successful completion of the operations amp maintenance period of 3 years 36 Description of Services Provided The following is set of activities that the Bidder would be required to carry out The below mentioned is only an illustrative list and detailed set of activities will be finalized after award of contract 36 1 36 2 36 3 Implementation and Roll Out 36 1 1 Design development customization integration testing and rollout of software applications at INC and SNC s office locations DC and DR sites 36 1 2 Supply installation integration commissioning and roll out of hardware and network at INC and SNC s office locations DC and DR sites 36 1 3 Installation of other solutions such as biometric solution and Card printing solution and Nurse Passport printing solution Enhanced Support 36 2 1 Provision of regular and ad hoc MIS reports 36 2 2 Administration of Databases Systems and Network 36 2 8 Handholding Support Staff at INC and SNC s office locations 36 2 4 Training Maintenance Support 36 3 4 Maintenance services for Software deployed 36 3 2 Maintenance services for Hardware and other devices deployed 36 3 8 Maintenance services for Network deployed The exact scope and boundaries of services provided a
83. TW Page 43 Section 4 Bid Submission Formats Table M Data Entry and Migration All Prices in Indian Rupees Taxes and Levies No of Base Rate Service Tax Other Taxes Total of i Resource Description Records per record EE Ice Taxes amp s Ly A B Value Value Levies D E D B C 1 8 00 000 Data Entry approx 2 Others 1 3 Others 2 Total Price DDE DDE To be paid on actual Table N Application Change Requests All Prices in Indian Rupees Taxes and Levies No of Base Rate Service Tax Other Taxes Total of WE Resource Description person per person ro Price Taxes amp Eaa months month e Value a Value Levies B C D B C 1 Man Month Rate for 1 undertaking change request work 2 Others 1 3 Others 2 Total Price ACR ACR To be paid on actuals Page 44 Section 4 Bid Submission Formats Table O Miscellaneous items All Prices in Indian Ru Taxes Duties and Levies Total L C F Total of Service Othrs sid Unit Price Taxes B Duties amp Resource Value Value Levies Description 96 D 96 E F D E 2 Printing amp Stationary 3 Secretarial Services Expenses Any incidental expenses Total Price MIS Page 45 Section 4 Bid Submission Formats 4 Proformas 4 1 Performance Bank Guarantee PROFOR
84. Tender requirements Programme for deployment of extra man power resources will be submitted to the Purchaser for its review and approval All time and cost effect in this respect shall be borne by the Bidder within the contract value 9 26 Project Plan 9 26 1 9 26 2 Within 15 calendar days of effective date of the award of contract the Bidder shall submit to the Purchaser for its approval a detailed Project Plan with details of the programme showing the sequence procedure and method in which he proposes to carry out the works The Plan so submitted by the Bidder shall conform to the requirements and timelines specified in the Contract The Purchaser and the Bidder shall discuss and agree upon the work procedures to be followed for effective execution of the works which the Bidder intends to deploy and shall be clearly specified The Project Plan shall include but not limited to project organization communication structure proposed staffing implementation plan training plan support service plan roles and responsibilities processes tool sets and exit plans etc to be used for quality assurance security and confidentiality practices in accordance with industry best practices project plan and delivery schedule in accordance with the Contract Approval by the Purchaser s Representative of the Project Plan shall not relieve the Bidder of any of his duties or responsibilities under the Contract If the Bidder s work plans necessi
85. Work Annexure to Section 5 A Requirement Specification B Product Specification Section 6 Technical Requirements 1 2 The Bidder should examine all instructions forms terms amp conditions and scope of work in the RFP Document and furnish all information as stipulated therein Cost of Bidding Process 2 1 The Bidder shall bear all costs associated with the preparation and submission of its bid including cost of presentations etc for the purposes of clarification of the bid if so desired by the Purchaser Clarification on RFP Document 3 1 A prospective Bidder requiring any clarification on the RFP Document may submit the queries at the Purchaser s email address as per schedule indicated in Clause 6 of Section 1 The queries must be submitted in the following format BIDDER S REQUEST FOR CLARIFICATION Name and Address of the Name and Position of Contact Details of the Organization submitting Person submitting request Organization Authorized request Representative Page 4 Section 2 Instructions to Bidder 4 2 4 3 6 1 6 2 6 3 RFP Reference s Content of RFP requiring Points of clarification Section Page clarification required The Purchaser will respond to any request for clarification to queries on the RFP Document received not later than the date prescribed by the Purchaser in Section 1 Clause 6 of this RFP document Amendment of RFP Document At an
86. XX of Special Conditions of Contract Section XX of RFP and in consideration of being appointed as Agency for performing the Proposed Services lt lt gt gt hereby agrees to submit an irrevocable and unconditional Security Deposit for an amount of Rs valid for the entire contract period also valid in case of any extension of contract from the date of signing of this agreement to the addressee of the letter We the Bank incorporated under law and having one of our branches at and having our Registered office Head office at do here by unconditionally and irrevocably guarantee and under take to pay to the Purchaser immediately on demand without any demur reservation protest contest and recourse to the extent of the said sum of Rs lt lt gt gt lt lt gt gt Any such claim demand made by the said Purchaser on us shall be conclusive and binding on us irrespective of any dispute or differences raised by the lt lt gt gt i e M Bank Ltd further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for the performance of the said Agreement and that it shall continue to be enforceable till all the dues of the Purchaser under or by virtue of the said Agreement have been fully paid and its claims or discharged or till the Section 4 Bid Submission Formats Purchaser or their duly authorized officer certifies that the terms and conditions of the s
87. after the last date and time for receipt of bids prescribed by the Purchaser pursuant to Clause 6 of Section 1 Page 20 Section 2 Instructions to Bidder 28 3 28 4 28 2 7 28 2 8 28 2 9 Bids without signature of duly authorized person s on all pages of bid documents Bids without power of authorization and any other document consisting of adequate proof of the ability of the signatory to bind the Bidder Bids without an undertaking of having understood the provision of the RFP fully Technical Rejection Criteria 28 3 1 28 3 2 28 3 3 28 3 4 28 3 5 Technical Bid containing financial details Revelation of prices in any form or by any reason before opening the Financial Bid Failure to furnish all information required by the RFP Document or submission of a bid not substantially responsive to the RFP Document in every respect Bidders not responding to the complete scope of Work as indicated in the RFP documents addendum if any and any subsequent information given to the Bidder If the bid does not conform to the timelines indicated in the bid Financial Rejection Criteria 28 4 1 28 4 2 28 4 3 Incomplete Price Bid Price Bids that do not conform to the RFP s price bid format If there is an arithmetic discrepancy in the Financial Bid calculations the Purchaser shall rectify the same If the Bidder does not accept the correction of the errors bid may be rejected Page 21 Request f
88. aid Agreement have been fully and properly carried out by the Agency and accordingly discharges the guarantee Unless a demand or claim under this contract is made on us in writing on or before the contract period for the issuance of the detailed order we shall be discharged from all liability under the guarantee thereafter We eer Bank Ltd Further agree with the Indian Nursing Council that the Indian Nursing Council shall have the fullest liberty without our consent and without effecting in any manner our obligation hereunder to vary any terms and conditions of the said Agreement or to extend time of performance by the said Agency from time to time or to postpone for any time any of the powers exercisable by the Indian Nursing Council against the said Agency and to forebear or enforce any of the terms and conditions relating to the said Agreement and we shall not be relieved from our liability by reason of any such variation or extension being granted to the said Agency or for any forbearance act or omission on the part of the Indian Nursing Council or any indulgence by the Indian Nursing Council to the said Agency or by any such matter or thing whatsoever which under the law relating to sureties would but for this provision have effect of so relieving us This guarantee will not be discharged due to the change in the constitution of the Bank or the Agency WO inulti Bank Ltd lastly undertake not to revoke this Guarantee during its currenc
89. all log at of logging complaint Helpdesk More than 2 business days of logging complaint Page 44 Section 3 Contract Conditions and Service Levels 40 4 Quality of Service Measurement Manpower Availability Availability of System Administrator Network Administrator and Database Administrator at designated location Availability for Facility Management and Handholding Staff at INC and SNC office locations Definition Total number of man days available for a month Agreed Total number of man days in a month 100 Availability shall be calculated for each type of administrator Measurement Tool SLA Monitoring tool for Online attendance Total number of man days available for a month Agreed Total number of man days in a month 100 Measurement Tool SLA Monitoring tool for Online attendance gt 98 for each administrator type and calculated on a monthly basis gt 95 to 98 for each administrator type and calculated on a monthly basis gt 90 96 to 95 for each administrator type and calculated on a monthly basis 90 96 for each administrator type and calculated on a monthly basis gt 98 calculated on a monthly basis gt 95 96 to 98 calculated on a monthly basis gt 90 96 to 95 calculated on a monthly basis Severity Level Page 45 Section 3 Contract Conditions and Service Levels Measurement Definition Severity Level lt
90. ancial score The financial scores of all the other bidders will be determined by Sf 1000 Fm F F value of financial bid 21 11 4 The final combined S scores Technical St score and Financial Sf will be 22 22 1 22 2 22 3 23 23 1 23 2 24 24 1 calculated as per the Clause 21 6 of this document Post Qualification and Award Criteria This determination will take into account the Bidder s financial technical implementation and post implementation strengths and capabilities It will also include examination of the documentary evidence submitted by the Bidder as part of the bid as well as such other information as the Purchaser deems necessary and appropriate An affirmative determination will be a prerequisite for award of the Contract to the Bidder A negative determination will result in rejection of the Bidder s bid in which event the Purchaser will proceed to the next best evaluated bid to make a similar determination of that Bidder s capabilities to perform satisfactorily The Purchaser is not bound to accept the best evaluated bid or any bid and reserves the right to accept any bid wholly or in part Purchaser s Right to Vary Scope of Contract at the time of Award The Purchaser may at any time by a written order given to the Bidder make changes to the scope of the Contract as specified in Change Control Note in Section 3 of this RFP If any such change causes an increase or decrease in the cost
91. anty service providers etc with details like contact person telephone numbers escalation matrix response time and resolution time commitments etc The System Integrator should if required escalate and log calls with vendors OEM and other service providers and coordinate with them to get the problems resolved g Network Management Services The System Integrator shall be responsible for Performing Network monitoring Network performance management Configuration management Network Fault management Carrier Link management Security management IP management etc Performance tuning and ensuring resilient performance reliability and high availability of the network and performance maintenance Daily monitoring of LAN amp WAN manual testing troubleshooting and reporting including the following o Monitor the availability of links and their utilization at INC and SNC office locations in case network fails at any location the System Integrator shall be responsible to restore the network o Collect the data flow on basis of time interface IP address application wise for traffic analysis Page 32 Section 5 Scope of Work o Sending alerts to concerned people regarding critical errors o Checking local network status and taking remedial action Logging Calls etc in case of problems 4 9 4 Support Services Web Portal amp NRTS Application 1 Overall administration operations monitoring maint
92. any stage and that affecting the prospects of the Bidder during the evaluation due to loss of these documents The document should be page numbered and appropriately flagged and must contain the list of contents with page numbers Different copies must be bound separately As part of the bid Bidder should also provide the Pre Qualification and Technical bid in soft copy format in the form of a non re writeable CD Compact Disc as follows 6 7 1 The CD containing pre qualification and technical bid should be sealed along with the hard copy of the pre qualification and technical bid respectively The CD should contain a single PDF file with all the relevant information documents included in a sequence exactly as in the hard copy of pre qualification and technical bid 6 7 2 The CD submitted by the Bidder must be in sealed covers The sealed covers as well as the CD media must be duly signed by the Bidder using a Permanent Page 6 Section 2 Instructions to Bidder 7 2 7 3 8 1 Pen Marker and should be super scribed with Pre Qualification Technical Bid from Bidder Name gt gt 6 7 3 Bidder must ensure that the information furnished in the CD is identical to that submitted in the original paper bid document In case of any discrepancy observed by the INC during the time of bid evaluation in the contents of the CD and original paper bid documents the information furnished on original paper bid document will
93. are multiple applications in an enterprise and point to point integration between them involves complexity e Ease of Use The underlying technology needs to be user friendly By having easy use of use principle training can be kept to a minimum thereby aiding IT change management and the risk of using a system improperly can be minimized e Web Based Architecture System Integrator shall propose web based applications e Workflow o The proposed workflow solution should support BPEL SOAP WSDL HTTP and B2B protocols like EDI ebXML RosettaNet HIPPA etc o The proposed workflow solution should provide a drag and drop GUI based facility for constructing business workflows o The proposed workflow solution should have a rules engine that allows rules to be created to define approval hierarchies Page 11 Section 5 Scope of Work o The NRTS application shall support process workflows customized for respective SNCs e interoperability The ability to have applications and computers from different sources and platforms work seamlessly together on and across networks can be a key to sharing resources and reduction in long term development costs System Integrator shall ensure interoperability of the solution proposed e N Tier model N Tier model is the framework in which application user interface logic data and their associated processing and repair are separated from each other in logical manner is more flexible in response to
94. arranty and Annual Maintenance support on all goods supplied under this contract shall be provided by the respective Original Equipment Manufacturer OEM till the end of the Contract Technical Support for software shall be provided by the respective OEM for till the end of the contract period The Technical Support should include all updates and patches to the respective Software for the above stated period The Bidder warrants that the goods supplied under the Contract are new non refurbished unused and recently manufactured shall not be nearing End of sale End of support and shall be supported by the Bidder and respective OEM along with service and spares support to ensure its efficient and effective operation for the entire duration of the contract The Bidder warrants that the goods supplied under this contract shall be of the highest grade and quality and consisted with the established and generally accepted standards for materials of this type The goods shall be in full conformity with the specifications and shall operate properly and safely All recent design improvements in goods unless provided otherwise in the Contract shall also be made available The Bidder further warrants that the Goods supplied under this Contract shall be free from all encumbrances and defects faults arising from design material manufacture or workmanship except insofar as the design or material is required by the Purchaser s Specifications Page
95. aser Measurement Tool Reports from EMS Minimum 98 up time measured on a weekly basis gt 96 096 to 98 0 up time measured on a weekly basis Please note that continuous downtime of every 2 hours would raise the severity by one level e g here the severity level will raise from 4 to 5 Penalty Damages Clause 26 of this section Severity Level Page 32 Section 3 Contract Conditions and Service Levels 2 Availability of all application modules at SDC Example Application downtime 2 hrs Total time in a week 16 6 96 hrs Maintenance downtime 1 hr Uptime 1 2 96 1 0 98 or 98 Script based checking every 10 minutes daily 8 am to 8 pm Quarterly average from the log Script based checking to be facilitated by system integrator gt 95 0 to lt 96 0 up time measured on a weekly basis Please note that continuous downtime of every 2 hours would raise the severity by one level 95 096 up time measured on a weekly basis Please note that continuous downtime of every 2 hours would raise the severity by one level 9796 Continuous downtime for more than 30 minutes gt 95 to 97 gt 92 to lt 95 lt 92 Page 33 Section 3 Contract Conditions and Service Levels Concurrent connects to the application Average time taken for opening Internet portal Home page from remote site at 256 Kbps connectivity
96. aser may have paid or incurred for which under the provisions of the Contract the Bidder is liable the same shall be deducted by Purchaser from any dues to the Bidder All payments to the Bidder shall be made after making necessary deductions as per terms of the Contract and recoveries towards facilities if any provided by the Purchaser to the Bidder on chargeable basis 12 Intellectual Property Rights 12 1 12 2 12 3 The Bidder must ensure that while using any software hardware processes document or material in the course of performing the Services it does not infringe the Intellectual Property Rights of any person Company The Bidder shall keep the Purchaser indemnified against all costs expenses and liabilities howsoever arising out any illegal or unauthorized use piracy or in connection with any claim or proceedings relating to any breach or violation of any permission license terms or infringement of any Intellectual Property Rights by the Bidder or the Bidder s Team during the course of performance of the Services The Bidder s liability is excluded regarding any claim based on any of the following a anything Purchaser provides which is incorporated into the Solution b the Purchaser s modification of the solution c the combination operation or use of the solution with other materials if the third party claim has been caused by the combination operation or use of the solution Purchaser shall own and have
97. aser or its nominated agencies the Bidder will undertake its own internal review of the proposal and obtain all necessary internal approvals As a part of this internal review process the Bidder shall consider the materiality of the proposed change in the context of the Agreement the Project Implementation Service levels affected by the change and the total effect that may arise from implementation of the change 34 5 3 Each Party shall be responsible for its own costs incurred in the quotation preparation of CCNs and in the completion of its obligations described in this process provided the Bidder meets the obligations as set in the CCN In the event the Bidder is unable to meet the obligations as defined in the CCN then the cost of getting it done by third party will be borne by the Bidder Change requests and CCNs will be reported monthly to each Party s representative who will prioritize and review progress Page 28 Section 3 Contract Conditions and Service Levels C SERVICE LEVELS 35 Purpose 35 1 The purpose is to define the levels of service provided by the Bidder to the Purchaser for the duration of the contract The benefits of this are 35 1 1 X Start a process that applies to Purchaser and Bidder management attention to some aspect of performance only when that aspect drops below the threshold defined by the purchaser 35 1 2 Help the Purchaser control the levels and performance of Bidder s services 35 2 The
98. ate of Submission from T Payment Milestone Deliverables Reports Documents Infrastructure Support web portal amp NRTS application Support Web Portal amp NRTS Application Perform activities related to maintenance of web portal amp NRTS application defined in Para 4 1 9 4 Operation amp Maintenance Facility Maintenance services for a period of 3 years from Go Live Report from SN 12 to 14 defined in para 4 10 5 Operation amp management facility management section of this document Note It may be noted that the contract will be signed within 30 days of selection of the System Integrator The Go Live should be completed within 25 weeks of signing of contract This will be followed by 6 months of implementation support and operations amp maintenance phase for 2 5 years post successful commissioning of the project Deliverables Reports if any mentioned elsewhere in this RFP document would also be accounted for while ascertaining the successful completion of the respective Phase of the project and the System Integrator would submit the same as per the requirement of INC Page 40 Section 5 Scope of Work 5 2 Payment Schedule Table 17 Payment Schedule S No Project Milestone Payment Payment Milestone percentage of total contract value 1 Perform System Study and Prepare SRS M1 2 2 Supply Installation Configuration and M2 Comm
99. ated time for completion or is found to be too slow to ensure completion of the works by the stipulated time or is in deviation to Tender requirements standards the Purchaser s representative shall so notify the Bidder in writing 9 25 10 The Bidder shall reply to the written notice giving details of the measures he proposes to take to expedite the progress so as to complete the works by the prescribed time or to ensure compliance to Tender requirements The Bidder shall not be entitled to any additional payment for taking such steps If at any time it should appear to the Purchaser or Purchaser s representative that the actual progress of work does not conform to the approved programme the Bidder shall produce at the request of the Purchaser s representative a revised programme showing the modification to the approved programme necessary to ensure completion of the works within the time for completion or steps initiated to ensure compliance to the stipulated requirements 9 25 11 The submission seeking approval by the Purchaser or Purchaser s representative of such programme shall not relieve the Bidder of any of his duties or responsibilities under the Contract Page 13 Section 3 Contract Conditions and Service Levels 9 25 12 In case during execution of works the progress falls behind schedule or does not meet the Tender requirements the Bidder shall deploy extra manpower resources to make up the progress or to meet the
100. ations or standards as laid down by the Purchaser or The Bidder Bidder s Team has failed to adhere to any amended direction instruction modification or clarification as issued by the Purchaser during the term of this Contract and which the Purchaser deems proper and necessary for the execution of the scope of work under this Contract The Bidder Bidder s Team has failed to demonstrate or sustain any representation or warranty made by it in this Contract with respect to any of the terms of its Bid the RFP and this Contract There is a proceeding for bankruptcy insolvency winding up or there is an appointment of receiver liquidator assignee or similar official against or in relation to the Bidder The Bidder Bidder s Team has failed to comply with or is in breach or contravention of any applicable laws o Where there has been an occurrence of such defaults inter alia as stated above the Purchaser shall issue a notice of default to the Bidder setting out specific defaults deviances omissions non compliances non performances and providing a notice of thirty 30 days to enable such defaulting party to remedy the default committed o Where despite the issuance of a default notice to the Bidder by the Purchaser the Prime Bidder fails to remedy the default to the satisfaction of the Purchaser the Page 26 Section 3 Contract Conditions and Service Levels Purchaser may where it deems fit issue to the defaulting party
101. attendance register at INC and SNC Office Locations Atleast one week before Acceptance of System 0 1 of the Contract value for every day of delay It may lead to Termination of the Contract at the discretion of the Purchaser Installation and Commissioning 2 Installation and Commissioning of system at Delivery installation integration testing of all hardware Refer Clause 5 1 of Section components equipments devices software 5 of the RFP Penalty covered under Liquidated Page 31 Section 3 Contract Conditions and Service Levels Measurement DC and DR sites and INC and SNC s office locations Definition applications etc required for the system to the satisfaction of the Purchaser and conforming to the Service Levels defined 40 2 Availability of Solution User end Measurement NRTS Application 1 Availability of NRTS Application DC site only Definition Uptime 1 Application downtime Total Time Maintenance Downtime Total Time shall be measured on 16 6 basis for NRTS Application Downtime shall be measured from the time the solution becomes unavailable due to any reasons whatsoever attributable to the Bidder for Business processing either to the end user or for batch job processing to the time it becomes fully available for the above stated business processes Any downtime for maintenance shall be with prior written intimation to the Purch
102. ature Page 22 Section 4 Bid Submission Formats Name Address Date Name Designation Company Date Page 23 Section 4 Bid Submission Formats 3 2 Breakdown Of Cost Components Note Bidder should provide all prices quantities as per the prescribed format under this Annexure Bidder should not leave any field blank In case the field is not applicable Bidder must indicate O Zero in all such fields It is mandatory to provide breakup of all Taxes Duties and Levies wherever applicable and or payable Purchaser reserves the right to ask the Agency to submit proof of payment against any of the taxes duties levies indicated Purchaser shall take into account all Taxes Duties amp Levies for the purpose of Evaluation Summary Table All Prices in Indian Rupees Total of Sr Item Description Reference Total Base Price Taxes Duties Total Price No Table A amp Levies C A B B 1 NRTS Application along with 3 years maintenance Table A NRT 2 Hardware for DC Site Table B HPS 3 Hardware for DR Site Table C HBS 4 DC DR Co location charges Table D DDC 5 Office Hardware Equipment Table E HOT 6 COTS Software Licenses Perpetual Table F CSL 7 Implementation and Rollout Table G HSS 8 Administration of Database System and Network Table H DSN 9 Support Services Table ASP 10 AMC for Hardware and
103. be measured from the time the biometric solution becomes unavailable due to any reasons whatsoever attributable to the Bidder for the INC and SNC user to the time it becomes fully available Further any downtime for maintenance during the 16 6 timeframe shall be with prior written intimation to the Purchaser Measurement Tool Reports from EMS 8 Availability of EMS at the Uptime 1 EMS downtime Total Time Severity Level gt 15 seconds Minimum 98 up time measured on a weekly basis gt 96 0 to lt 98 0 up time measured on a weekly basis gt 95 0 to 96 096 up time measured on a weekly basis 95 096 up time measured on a weekly basis Minimum 96 up time measured on a weekly Page 35 Section 3 Contract Conditions and Service Levels Measurement active site DC site only 9 Availability of Audit Log at the active site DC site only Definition Maintenance Downtime Total Time shall be measured on 16 6 basis Downtime shall be measured from the time the EMS becomes unavailable due to any reasons whatsoever attributable to the Bidder for the INC and SNC user to the time it becomes fully available Maintenance downtime shall not be during the 16 6 timeframe Further any downtime for maintenance during the 16 6 timeframe shall be with prior written intimation to the Purchaser Uptime 1 Audit Log downtime Total Time Maintenance Downtime
104. ce Category No of resources Head Quarters SNC minimum Hours Days Minimum Minimum 1 Helpdesk 2 9 5 6 Monday Saturday 9 30 AM to 7 PM 2 Handholding staff 52 2 at each SNC 9 5 6 office and 2 for INC Monday office Saturday 9 30 AM to 7 PM Page 43 Section 5 Scope of Work Note x y implies personnel availability for x hours on y number of days in a week e System Integrator must ensure that the minimum number and type of Key and Non Key Personnel and minimum person months as sought by INC specified are proposed failing which the bid shall be considered as non responsive System Integrator can provide additional effective person months and or modify the staffing schedule on the basis of their estimate of effort required to complete the terms of reference given in of the RFP e System Integrator shall provide sufficient Non Key Personnel in addition to the minimum Non Key Personnel to complete the terms of reference System Integrator need not submit the names of such Non Key Personnel along with the bid response e System Integrator can offer more than one key personnel for a role to improve the quality of key personnel keeping in mind the terms of reference given in the RFP The effective man months of such key personnel will be added for the role e The following clauses define the skill sets and qualification requirement for each of the resource categories 5 5 2 Key
105. chaser to the Bidder in accordance with the Bid shall be inclusive of all statutory levies duties taxes and other charges whenever levied applicable if any and Purchaser shall not be liable to pay any such levies other charges under or in relation to this Contract and or the Services No invoice for extra work change order on account of change order will be submitted by the Bidder unless the said extra work change order has been authorized approved by Page 16 Section 3 Contract Conditions and Service Levels the Purchaser in writing in accordance with Change Control Note Annexure of this section of the RFP In the event of Purchaser noticing at any time that any amount has been disbursed wrongly to the Bidder or any other amount is due from the Bidder to the Purchaser the Purchaser may without prejudice to its rights recover such amounts by other means after notifying the Bidder or deduct such amount from any payment falling due to the Bidder The details of such recovery if any will be intimated to the Bidder The Bidder shall receive the payment of undisputed amount under subsequent invoice for any amount that has been omitted in previous invoice by mistake on the part of the Purchaser or the Bidder All payments to the Bidder shall be subject to the deductions of tax at source under Income Tax Act and other taxes and deductions as provided for under any law rule or regulation All costs damages or expenses which Purch
106. cified completion date Page 21 Section 3 Contract Conditions and Service Levels 19 Conflict of interest 19 1 The Bidder shall disclose to the Purchaser in writing all actual and potential conflicts of interest that exist arise or may arise either for the Bidder or the Bidder s Team in the course of performing the Services as soon as practical after it becomes aware of that conflict 20 Publicity 20 1 The Bidder Bidder s Team shall not make or permit to be made a public announcement or media release about any aspect of this Contract unless the Purchaser first gives the Bidder its written consent 21 Force Majeure 21 1 Force Majeure shall not include any events caused due to acts omissions of the Bidder resulting in a breach contravention of any of the terms of the Contract and or the Bidder s Bid It shall also not include any default on the part of the Bidder due to its negligence or failure to implement the stipulated proposed precautions as were required to be taken under the Contract 21 2 The failure or occurrence of a delay in performance of any of the obligations of either party shall constitute a Force Majeure event only where such failure or delay could not have reasonably been foreseen i e war or hostility acts of the public enemy civil commotion sabotage fires floods explosions epidemics quarantine restriction strikes lockouts or act of God hereinafter referred to as events or where des
107. ck 8 Rollout of NRTS GO Live T1 T 25 Weeks M6 Final Acceptance FAT Go Live Publish Web portal for Installation Manuals public Use User manual Role wise Obtaining required approvals and procedural formalities for hosting vvvvvvvy v Asset Management Policy Backup amp Recovery Policy Access Control Policy Incident Management Policy Change management plan development Transfer of License in name of purchaser Page 38 Section 5 Scope of Work Sr Scope of Work Milestone Date of Submission Payment Deliverables No from T Milestone Reports Documents Infrastructure 9 Operation and Implementation Support T2 T1 6months M7 Acceptance of successfully Maintenance for a Implementation performance of Web Portal amp NRTS Period of three year support for period of 6 application post acceptance of months as defined in Monthly compliance report on incident the solution section 4 1 8 of this reporting and bugs fixing document 10 FMS during O amp M phase T2 4 2 5 years M8 Report from SN 1 to 11 defined in Perform activities defined in para 4 10 for 3 years from Go Live For IT and Non IT infrastructure provided at INC and SNC office locations para 4 10 5 Operation amp management facility management section of this document Page 39 Section 5 Scope of Work Sr No Scope of Work Milestone D
108. cking registered applicants citizens At client least a database of 5 00 000 Five Lakh The last five years will comprise of registered applicants should have been periods counted from 2008 09 2009 10 created with such solution Other features 2010 11 2011 12 and 2012 13 that may be demonstrated are solution development e Form designing system integration with existing software solution e Certificate from authorized signatory for The Bidder must have at least 100 full 9 number of technically qualified time IT professional on its rolls l l professionals employed by the firm Participant should not be an entity which e Undertaking on company letter head In has been black listed by Government case the Participant is black listed by w any Government agency department it i is mandatory to enclose relevant letter communication in this regard by the concerned agency department e A self certification from authorized The bidder should have office in Delhi i a signatory mentioning list of offices 11 NCR and should be able to provide including head office regional offices and support centers Page 15 Section 2 Instructions to Bidder 21 10 Technical Evaluation Criteria 21 10 1 21 10 2 21 10 3 21 10 4 E Evaluation criterion ELT Qualifying ET This shall be the second stage of the evaluation by the Purchaser Only those Bidders who cross the threshold level of Technical Evaluation indicate
109. ct This committee shall meet at intervals as decided by the Purchaser later to oversee the progress of the project All the goods services and manpower to be provided deployed by the Bidder under the Contract and the manner and speed of execution and maintenance of the work and services are to be conducted in a manner to the satisfaction of Purchaser s representative in accordance with the Contract The Purchaser reserves the right to inspect and monitor assess the progress performance of the work services at any time during the course of the Contract The Purchaser may demand and upon such demand being made the Bidder shall provide documents data material or any other information which the Purchaser may require to enable it to assess the progress performance of the work service At any time during the course of the Contract the Purchaser shall also have the right to conduct either itself or through another agency as it may deem fit an audit to monitor the performance by the Bidder of its obligations functions in accordance with the standards committed to or required by the Purchaser and the Bidder undertakes to cooperate with and provide to the Purchaser any other agency appointed by the Purchaser all Documents and other details as may be required by them for this purpose Such audit shall not include Bidder s books of accounts Should the rate of progress of the works or any part of them at any time fall behind the stipul
110. d Purchaser shall comply with the Exit Management Plan Page 56 Section 3 Contract Conditions and Service Levels 45 4 During the exit management period the Bidder shall use its best efforts to deliver the services Page 57 Section 3 Contract Conditions and Service Levels D ANNEXURES Annex Change Control Note Change Control Note CCN Number Part A Initiation Title Originator Sponsor Date of Initiation Details of Proposed Change To include reason for change and appropriate details specifications Identify any attachments as A1 A2 and A3 etc Authorized by Date Purchaser Name Signature Received by the Date Bidder Name Signature Change Control Note CCN Number Part B Evaluation Identify any attachments as B1 B2 and B3 etc Changes to Services payment terms payment profile documentation training service levels and component working arrangements and any other contractual issue Brief Description of Solution Impact Deliverables Timetable Charges for Implementation including a schedule of payments Page 58 Section 3 Contract Conditions and Service Levels Other Relevant Information including value added and acceptance criteria Authorized by the Date Bidder Name Signature Change Control Note CCN Number D Pa O O e
111. d below and adhere to the purchaser s technical requirements shall be considered for next stage i e Financial evaluation In case of no response by the Bidder to any of the requirements with regard to the contents of the Technical Bid no marks will be assigned for the same Technical bid of the Bidder shall be opened and evaluated for acceptability of Techno functional requirements deviations and technical suitability Bidders shall respond to the requirements as explained below for their evaluation with regard to experience and qualification Also Bidder shall refer and respond to ALL technical requirements as mentioned in the RFP document Technical Evaluation shall be based on the following parameters and associated Weightage Relevant Past experience Bidder should have experience of handling assignments in India as System Integrator with Government PSU clients in last 3 years 2010 11 2011 12 and 2012 13 with a minimum Di project value of Rs 20 00 00 000 Rs Twenty Crore including 10n supply of hardware servers components devices software implementation maintenance etc 10 or more than 10 credentials 100 5 credentials 85 1 credentials 70 Bidder should have experience in last five years 5 years of working in projects where registration is conducted including biometric data and unique identifier is generated for purpose of tracking registered applicants At least a database
112. d for each SNC office and INC office DC and DR 1 Web Servers As required With HA in DC 2 Application As required With HA in DC 3 Database As required With HA in DC Biometric De Duplication and authentication cae As required 5 DNS As required 6 Authentication As required 7 Anti virus Only DC 8 EMS As required 9 Audit log As required 10 SSL Certificate As required 13 Biometric Solution As required 14 EMS As required Based on number of i Operating Systams desktops and Servers 16 Audit log solution As required 17 Antivirus Based on number of desktops and Servers 18 Application server software As required 19 Database Software As required 4 desktops at each 20 Desktops SNC office 21 Card Printer 1 at each SNC office 22 Passbook Printer 1 ateach SNC office 23 Fingerprint Slap Scanner 2 at each SNC office 24 Digital Camera 2 at each SNC office 25 Office LAN As required 26 Switches routers As required The above table provides minimum requirements of servers to be in HA mode The System Integrator must assess the requirements as per the Solution stack proposed Page 42 Section 5 Scope of Work 5 4 Data details of INC The following list in intended to provide an indication of the amount of data number of consumers of INC Table 19 Data estimates Number of nurses registered with INC 15 00 000 Number of additional i
113. d installing all allied accessories consumables and fitting assembly and complete all related work for installation and commissioning Xl The System Integrator shall provide OEM documentation with every unit of the equipment supplied Table 10 Document Deliverables for site survey Document Deliverables S No Document Deliverable Contents 1 Site survey report of each location e Details of available infrastructure e Infrastructure that can be re used in new system set up e Bill of material for each location 4 4 Setting up Network for State Nursing Councils I System Integrator shall set up LAN at all SNC offices Il INC intends to equip SNCs with two networks Table 11 Networks Requirement at State Nursing Councils S No Type of Connection Minimum Status Bandwidth Requirement 1 Leased Line 1 Mbps Primary Network 2 Broadband 512 kbps Secondary Network Ill The System Integrator will setup install and configure the network connectivity for both primary and secondary network at all SNCs IV The System Integrator is expected to size the network and bandwidth of leased line with reasonable spare capacity such that the network can serve additional applications in future V System Integrator to provide office networking hardware such as Office Switches Routers and LAN cable at each location Page 25 Section 5 Scope of Work VI The detail
114. der shall ensure that the Annual Maintenance support for the software and hardware components and other devices is provided till the end of the contract period Annual Maintenance support shall include patches and updates the software hardware components and other devices The Bidder shall ensure that there is a comprehensive onsite warranty support arrangement for the aforementioned period with all the OEMs The Purchaser reserves the right to review the terms of the Warranty and Annual Maintenance agreements entered into between the Prime Bidder and OEMs and no such agreement contract shall be executed amended modified and or terminated without the prior written consent of the Purchaser An executed copy of each of such agreements contracts shall immediately upon execution be submitted by the Prime Bidder to the Purchaser The Bidder shall ensure that none of the components and sub components is declared end of sale or end of support by the respective OEM at the time of submission of bid If the OEM declares any of the products solutions end of sale subsequently the Bidder shall ensure that the same is supported by the respective OEM for contract period If a product is de supported by the OEM for any reason whatsoever from the date of Acceptance of the System till the end of contract the Prime Bidder should replace the products solutions with an alternate that is acceptable to the Purchaser at no additional cost to the Purchaser and with
115. e o Solution Architecture Application Architecture Network Architecture Security Architecture Deployment Architecture Database Design 4 1 4 Biometric Solution for de duplication and verification Biometric de duplication A core component of NRTS applications is biometric duplicate check The biometric solution will receive incoming biometric data and performs a biometric duplicate check against the database It is proposed to use only fingerprint images for 1 N biometric de duplication ll Biometric verification The biometric solution should accept image or feature sets to compare against the references stored in the database along with the NUID SUID number Biometric verification is to be performed on fingerprints only Ill Estimated Capacities The biometric solution should have the capabilities to cater to the following workload Table 3 Estimated Capacity Database Size Peak de duplication requests Peak verification requests 6 lakh 7500 requests day Assuming 300 registrations per day per SNC 100 request day IV Expected Targets Table 4 Expected Targets Metric De duplication Verification Accuracy False positive identification rate 0 196 False negative Identification rate 196 False acceptance rate 0 01 at False rejection rate lt 2 Response Time Less than a second for backend processing 4 1 5 Software testing of web po
116. e Purchaser in the presence of the bidders representatives who choose to attend The Quality cum Cost Based System QCBS shall be followed to evaluate the bids In the QCBS method the lowest evaluated Financial Bid Fm will be given the maximum financial score Sf of 1000 marks The financial scores of all the other bidders will be determined by Sf 1000 Fm F F value of financial bid Bids will be ranked according Page 12 Section 2 Instructions to Bidder to their combined technical score St and financial Sf scores using the weights 70 the weight given to the Technical Bid and 30 the weight given to the Financial Bid The combined technical and financial score shall be calculated as S Final score 0 7 St 0 3 Sf The firm achieving the highest combined technical and financial score S will be invited for negotiations 21 7 Clarification When deemed necessary during the tendering process the Purchaser may seek clarifications on any aspect from any or all the Bidders However that would not entitle the Bidder to change or cause any change in the substance of the RFP submitted or price quoted 21 8 Substantially Responsive Bids 21 8 1 A substantially responsive Bid is one which conforms to all the requirements terms conditions and specifications of the Request for Proposal 21 8 2 Any attempt by a Bidder to influence it s the bid evaluation process may result in the rejection of the Bidder s Bid
117. e Qualification Bid The Prequalification shall comprise of the following 8 1 1 All documents as mentioned in Clause 1 1 Pre Qualification Checklist of Section 4 8 1 2 Clause 1 2 of Section 4 Pre Qualification Covering Letter 8 1 3 Clause 1 3 of Section 4 Supporting information for Pre Qualification conditions 8 1 4 Clause 1 4 of Section 4 Earnest Money Deposit Bank Guarantee 8 1 5 Tender Fee Demand Draft if the bidder has downloaded the RFP from INC website Page 7 Section 2 Instructions to Bidder 8 2 8 3 9 2 9 3 9 4 10 10 1 8 1 6 Power of Attorney by the Bidder in favor of the Principal Officer or the duly Authorized Representative certifying him her as an authorized signatory for the purpose of this RFP Technical Bid The Technical Bid shall comprise of the following 8 2 1 Clause 2 1 of Section 4 Technical Bid Letter 8 2 2 Clause 2 2 to Clause 2 6 of Section 4 Technical Formats 8 2 3 Clause 3 2 of Section 4 Breakdown of cost components mentioning ONLY bill of material It should NOT mention cost of items Financial Bid The Financial Bid shall comprise of the following to be submitted as a part of bid 8 3 1 Clause 3 1 of Section 4 Financial Bid Letter 8 3 2 Clause 3 2 of Section 4 Breakdown of cost components Bid Prices The Bidder shall indicate in the proforma prescribed at Clause 3 2 of Section 4 of this RFP the unit rates of the services it propos
118. e Qualification Covering Letter sese eee enn 1 3 Bidder information TOFm vo oce aee agn nt ntn aaa 1 4 Earnest Money Deposit Form sse eee eee enne 1 Technical Formats eee ice reiten dato se anat easels e a r eaaa 12 2 1 Techiical Bid Letter ced mese ep bd deno ld d tent fu ecu dn l 2 2 Gredential FOTA arenei poige cae agree pep rin epp genu rele eit 2 3 Details of Eitigation ee Oe Te eC tend ibo edd une nen um 2 4 Overview of Proposed Solution een j 2 5 Details of Manpower Resource 2 6 Statement Of Deviations From Schedule Of Requirements ra 11 Commercial Proposal Formats eua eese e Nu aluet te on M esp tel 21 3 1 Commercial Bid Letter so Ceo ego n p ng e ran l 3 2 Breakdown Of Cost Components seen E Proforma ssai sevens rete rr perde o toe e lg debere e baee en eel taa dde uM 46 4 1 Performance Bank Guarantee sse nn Li Page 3 Section 4 Bid Submission Formats 1 Pre Qualification Formats 1 1 Pre Qualification Checklist Pre Qualification Conditions Bidder should be a company registered under the Indian Companies Act 1956 and should be in operations in India for a period of at least 5 years as on March 31 2013 Proof of document required Certificate of incorporation Copy of valid PAN card Copy of valid Service tax registration Copy of valid Sales tax VAT registration Compliance Yes No Page number where proof is annexed Earnest Money Deposit
119. e as agreed upon for the entire reporting time period at the Data Centre Sites and SNC s office location The Bidder shall be responsible for the deployment transportation accommodation and other requirements of all its employees required for the execution of the work and provision of services for all costs charges in connection thereof The Bidder shall provide and deploy at the INC and SNC s office locations for carrying out the work only those manpower resources who are qualified skilled and experienced in their respective trades and who are competent to deliver in a proper and timely manner the work they are required to perform or to manage supervise the work The Purchaser s Representative may at any time object to and require the Bidder to remove forthwith from the INC and SNC s office locations any authorized representative or employee of the Bidder or any person s of the Bidder s team if in the opinion of the Purchaser s Representative the person in question has misconduct or his her deployment is otherwise considered undesirable by the Purchaser s representative The Bidder shall forthwith remove and shall not again deploy the person without the written consent of the Purchaser s Representative The Purchaser s Representative may at any time object to and request the Bidder to remove from the Data Centre Sites and INC and SNC s office locations any of Bidder s authorized representative including any employee of the Bidder
120. e exiting members are replaced with at least equally qualified and professionally competent members The Bidder shall ensure that none of the Key Personnel refer Clause 5 5 2 of Section 5 of the RFP proposed exit from the project during first 6 months of the beginning of the project It is important that the Bidder submits profiles of only those resources that are available for the project In case of any change of the Key Personnel during the first 6 months of the project for whatsoever reason it would attract a penalty of 0 1 of Contract value for every such change It does not apply in case of change requested by the Purchaser Every change in any case will require the approval of the Purchaser In case of change in its team members the Bidder shall ensure a reasonable amount of time overlap in activities to ensure proper knowledge transfer and handover takeover of documents and other relevant materials between the outgoing and the new member The Bidder shall ensure that the Bidder s Team is competent professional and possesses the requisite qualifications and experience appropriate to the task they are required to perform under this Contract The Bidder shall ensure that the Services are performed through the efforts of the Bidder s Team in accordance with the terms hereof and to the Page 10 Section 3 Contract Conditions and Service Levels 9 10 9 11 9 12 9 13 9 14 9 15 9 16 9 17 satisfaction
121. e experience in implementing specific network architectures of similar complexity as described in the RFP Diploma Relevant certification in networking would be preferred S He should have a minimum of 6 year experience in designing and implementation of similar network infrastructure 5 5 2 6 Business Analyst S He shall have an ability to understand the complexities of the Business and understand the requirements from business users S He shall work with the business users of the applications and Programmers to translate the business needs and requirements into Functional specifications which can be used by the Programmers for implementation Provide guidance to INC on devising effective and efficient approaches to achieve the project objectives S He shall be able to analyze and map processes current state future state S He shall be able to produce high quality documentation S He shall be responsible for reporting status and issues to the Project Manager Page 46 Section 5 Scope of Work S He shall act as a liaison between the technology and domain S He shall understand the requirements from the Functions perspective and translate them into a form System Requirements Specifications that can be understood and acted on by the application development and maintenance team S He shall assist the Project Manager Solution Area Module Leader in analyzing the requirements in terms of efforts time and costs S
122. e map S He shall facilitate High level planning for the development overall steps for creation of the solution Low Level Design LLD from the blueprints S He shall develop integration test cases and include these in integration test plan These test cases shall focus primarily on testing the interfaces of the modules Each test case shall be described along with the input and output data and the results expected after each test case S He shall have a thorough understanding of the technical and quality standards and ensure adherence to those in order to maximize the future investment value and minimizing costs S He shall be most visible during the requirements and design stages of a project lifecycle but shall proactively monitor the adherence of the implementation to the chosen architecture during all iterations S He shall have extensive experience in implementing specific security architectures of similar complexity as described in the RFP Relevant certification for the proposed solution would be preferred S He shall have a minimum 6 year experience in IT architecture design Page 45 Section 5 Scope of Work 5 5 2 4 Solution Architect Infrastructure and Hardware The Infrastructure Architect shall have the capability to design platform solutions to support applications including their integration with database network and storage solutions S He shall possess extensive detailed working knowledge and acu
123. e opened TEC while evaluating the Technical Bids shall have no access to the Financial Bids until the technical evaluation is concluded and the competent authority accepts the recommendation The TEC shall evaluate Technical Bids on the basis of their responsiveness to the Terms of Reference and by applying the evaluation criteria specified in the document Only responsive bids shall be further taken up for evaluation Evaluation of the technical bid will be done and at this stage the financial bid will remain unopened The TEC may require verbal written clarifications from the bidders to clarify ambiguities and uncertainties arising out of the evaluation of the bid documents The Technical Bids will be evaluated on the basis of Technical criteria mentioned in the Clause 21 10 of this section of RFP Bidders whose bids are responsive based on the Pre Qualification criteria and score a minimum of 70 of total marks minimum marks to obtain for technically qualifying from the technical evaluation criteria would be considered technically qualified Only those bids which have a minimum score of 7096 of total marks will be considered for opening of their Financial Bid and evaluation thereof The technical bids will be evaluated as per the criteria mentioned in Clause 21 10 and technical scores St will be allotted to the bidders Financial bids of only those Bidders who are technically qualified shall be opened publicly on the date amp time specified by th
124. e system e Reviewing the existing systems and applications e Detailed study of requirements of NRTS components and solutions e Detailing various use cases scenario Page 14 Section 5 Scope of Work e Understanding assessing data migration digitization requirement and strategy e Understanding assessing data inputs and outputs requirements e Collecting all input forms registers and reports formats of INC and SNCs The System Integrator should obtain sign off on the SRS from the designated authority Table 1 Document Deliverables at System Requirement Study phase Document Deliverables S No Document Deliverable Contents 1 System Requirement e Based on Independent study of System Integrator Specification and Functional requirements as specified in the RFP document e Prepare as per the Latest version of the IEEE Standard 830 amp 1233 for drafting the SRS e The System Integrator shall obtaining sign off of SRS from the designated authority in INC VI VII Development of the web portal and NRTS application The System Integrator shall use an industry standard methodology for Software Engineering covering the entire SDLC Software Development Life Cycle The System Integrator shall be responsible for the development of dynamic content and feature rich Web portal for the department and as per the guidelines issued by the Govt of India for the development of the government websit
125. e with your Instruction to Bidders of this RFP included in bidding documents Page 21 Section 4 Bid Submission Formats 5 QUALIFYING DATA We confirm having submitted the information as required by you in your Instruction to Bidders In case you require any other further information documentary proof in this regard before evaluation of our bid we agree to furnish the same in time to your satisfaction 6 BID PRICE We declare that our bid prices are for the entire scope of the work as specified in the Scope of Work and bid documents These prices are attached with our bid as part of the bid 7 PERFORMANCE BANK GUARANTEE We hereby declare that in case the contract is awarded to us we shall submit the contract Performance Bank Guarantee in the form prescribed in clause 4 1 of Section 4 of RFP within 15 days of issue of LOI 8 We hereby declare that our bid is made in good faith without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief 9 We understand that our bid is binding on us DURING THE VALIDITY PERIOD OR THE EXTENSIONS THEREOF and that you are not bound to accept a Bid you receive 10 We confirm that no deviations are attached here with this commercial offer Thanking you Yours faithfully Signature of the Bidder Printed Name Designation Seal Date Place Business Address Witness Bidder Signature Sign
126. ed specifications for network components shall be provided in accordance with format provided in Annexure 1 3 and 1 4 of Section 6 of this RFP document Table 12 Document Deliverables for setting network connection Document Deliverables S No Document Deliverable Contents 1 Network design document e Detailed document mentioning the network design for LAN and WAN with required bandwidth e Back up plan 4 5 Data Migration System Integrator shall be responsible for data migration of data with respect to registered nurse profile The System Integrator is expected to take input from Enrolment Agencies hired separately by INC and migrate the collected data into new system System Integrator shall be responsible to developing a utility to view the data collected by enrolment agencies in a structured format and upload the data collected by the enrolment agencies to the central database Handholding manpower provided by the System Integrator shall help the SNC staff to validate the data collected The data collected by enrolment agencies would be uploaded to the central database only after due validation by the SNC officials The data migration shall be carried out at 25 locations i e all SNC office locations and if required at INC as well 4 6 Training and Capacity Building System Integrator shall impart end user operational and technical training to internal users on solutions being rolled out to allow e
127. ee 29 35 PUFpOSO secetese ND Operette a eii perpe dh dede ute fette UR RR HIE EORR UR 29 36 Description of Services Provided sse eene nne 29 37 Service Level Agreements amp Targets ccscscscesceecceeceeceeceeeeeeeaeeaeeaeeaeeaeeaecaecaeeeeseeseaetaseaeeeaees 30 38 General principles of Service Level Agreements sesseeeenen 30 39 Service Levels Monitoring sessi seseseese teet Aa tnn tnn tnnt nter 30 40 Measurements amp Targets 00 ssccscesceeeeseesessescescesceaceseeseesenensaeesenseseaseaneaceaceaceaeenesseseeseeneeteates 31 41 Reporting Procedures genet RR ERE Re d I et LR Rae He etae 53 42 Penalties ecce e al eee eere eie e e e ge vene ve ee dde aint 54 43 Issue Management Procedures sees ses ess AA AE AE REAREA tentent 55 44 Service Level Change Gontrol Dc t e UU E D 55 45 Exit Management Plan ecce ce ecc fee ERE eni ea a Roe e nene RE ug 56 D ANNEXUHES tecto rn E P o ei e ie EI O e nen eee 58 Annex I Change Control Note esseere ee eE aaae o apip TETE aine hath theta testen 58 Annex ll Form of Agreement n e P na ese 60 Page 4 Section 3 Contract Conditions and Service Levels A GENERAL CONDITIONS OF CONTRACT GCC 1 Definition of Terms 1 1 1 2 1 3 Acceptance of System The system shall be deemed to have been accepted by the Purchaser subsequent to its installation and
128. ement Services System Integrator shall depute the resources as mentioned in Clause 5 5 at the project locations for the entire period of contract from the day of start for commissioning of hardware and system software to trouble shoot manage replace and repair the hardware system software onsite if possible and also lodge complaints of the local support team at SNCs for repairing the items as per SLA The minimum required technical qualifications and experience details for the manpower are provided in Clause 5 5 of this RFP document Bidder would also provide system administrator database administrator and network administrator for smooth functioning during FMS period Also it would be the responsibility of the System Integrator to retain the deployed manpower for the entire Contract Project duration or in the event of a resource leaving the employment with System Integrator the same shall be immediately replaced with another resource of equivalent minimum qualifications and experience All such events should be notified prior to INC and proper approvals should be taken During and after the end of the project period the System Integrator shall refrain from canvassing INC and any of its associates with any claim for employment of the System Integrator s personnel deployed under the project The staff provided by the System Integrator will perform their duties in accordance with the instructions given by the designated officers of I
129. ements Throughout should be further scabale to double with clustering whenever required in future General INT FRW REQ 005 Maximum 3DES AES throughput of 4gbps Requirements General Maximum interfaces 10 port 10 100 1000 and 8 port 10 Gigabit Ethernet SFP and MA TPR E008 should be future scalable to 20 SFP ports INT FRW REQ 007 Maximum vlans 1000 Requirements General i INT FRW REQ 008 i Should have 10 Virtual Firewalls Day1 scalable to 200 Requirements General The software on the firewall should support online software reconfiguration to ensure that INT FRW REQ 009 l l ee Requirements changes made to a firewall configuration take place with immediate effect INT FRW REQ 010 Should support Active Active and Active Standby Failover Requirements INT FRW REQ 011 General Firewall and VPN Active Standby failover services should be supported without any Requirements additional licenses General INT FRW REQ 012 ene nens Should have redundant power supply INT FRW REQ 013 ned nens Should have 2 USB 2 0 ports Requirements General INT FRW REQ 014 The device should have a dedicated console port Requirements INT FRW REQ 015 eee Should support integrated Ipsec and Client and Clientless SSL VPN Requirements Page 14 of 25 INT FRW REQ 016 Should support minimum 7 000 vpn tunnels a ae Requirements Botnet Filtering capabilities are must It should have it s own reputation dynamic INT FRW REQ 017 General database to provide dynamic filter
130. enance of the deployed Web portal Application software and the Database to ensure the desired uptime Periodic backup and recovery of Database application and web content During implementation support period and O amp M period of 3 years INC may request System Integrator to make necessary changes in the layout colour schema MIS reports formats input forms layout etc However these changes shall be suggested keeping in view that it should not transform in database schema The System Integrator shall be responsible to make these changes at No extra cost to purchaser Design amp Upload content on web portal as per instruction of the Purchaser Content management services includes content collection translation conversion design of content upload content using CMS Web portal and application administration support amp maintenance throughout the project period The System Integrator shall provide support on following activities a Minor changes in NRTS on instruction of INC SNC b Bugs Fixing reported by INC SNC c Back office support required to update Web Portal amp NRTS Application software Maintain version control and archives of source code and web site content and database Download definitions patches updates service packs of the deployed third party tools middle ware Software this includes infrastructure at DC DRC and INC office at Delhi and State Nursing Council offices to ensure the desired
131. encumbrances and other third party rights and the Bidder shall wherever required take all steps that may be necessary to ensure the transfer of such ownership in favour of the Purchaser Nothing in this Contract or any agreement hereunder shall relieve the Bidder from its liabilities or obligations under this Contract to provide the services in accordance with this Contract The Purchaser reserves the right to hold the Bidder liable for any act omission of sub contractors The Bidder shall ensure that the Sub Contractor appointed is competent professional and possesses the requisite qualifications and experience appropriate to the tasks they will perform The terms of Bidder s contract agreement with the sub contractor excluding the commercial terms for this particular assignment shall require the review and approval of the Purchaser and shall be in conformity with the terms of this Contract Where the Purchaser deems necessary it may refuse to consent to the delegation of services to the sub contractor s The Bidder shall not amend or modify the terms of contract agreement with the sub contractor s without the prior written consent of the Purchaser Where the Purchaser deems necessary it shall have the right to require replacement of any sub contractor with another service provider and the Bidder shall in such case terminate forthwith all agreements contracts other arrangements with such service provider and find suitable replaceme
132. ent then unless the Purchaser specifies to the contrary the later in time shall prevail over a document of earlier date to the extent of any inconsistency The Purchaser reserves the right to amend any of the terms and conditions in relation to the Contract and may issue any such directions which are not necessarily stipulated therein if it deems necessary for the fulfillment of the scope of work Page 7 Section 3 Contract Conditions and Service Levels 6 Commencement and Progress 6 1 6 2 6 3 6 4 The Bidder shall subject to the fulfillment of the conditions precedent above commence the performance of its obligations in a manner as per the Scope of Work Section 5 of the RFP The Bidder shall proceed to carry out the activities services with diligence and expedition in accordance with any stipulation as to the time manner mode and method of execution contained in this Contract The Bidder shall be responsible for and shall ensure that all activities services are performed in accordance with the Contract Scope of Work and Service Specifications and that the Bidder s Team complies with such Specifications and all other standards terms and other stipulations conditions set out hereunder The Bidder shall perform the activities services and carry out its obligations under the Contract with due diligence efficiency and economy in accordance with generally accepted techniques and practices used in the ind
133. entralized web based application to be accessed by all the users INC Officials SNC Officials Nurses Nursing Colleges Hospitals Medical Institutions with their respective access rights and views The application may have local web pages for the State Nursing Councils which may include state specific details as well NRTS application would primarily consist of 8 core modules and shall have an N Tier architecture comprising of presentation layer delivery through web portal SMS gateway Email etc Middleware will facilitate communication between user interfaces and application layer through pre defined business rules of application modules Database shall have the capability for integration with UIDAI s Aadhaar number as and when available through external connectors All applications shall be secured through role based user access 3 1 2 Architectural Principles The System Integrator should adhere to the following architectural principles while designing the NRTS application e Service Oriented Architecture SOA Service oriented architecture is an approach to define integration architectures based on the concept of a service It applies successful concepts proved by Object Oriented Development Component Based Design and Enterprise Application Integration technology The goal of SOA can be described as bringing the benefits of loose coupling and encapsulation to integration at an enterprise level SOA becomes relevant especially when there
134. er to prepare and equip himself in order to meet the requirements 28 5 The Bidder must acknowledge that Purchasers business data and other Purchaser proprietary information or materials whether developed by Purchaser or being used by Purchaser pursuant to a license agreement with a third party the foregoing collectively referred to herein as proprietary information are confidential and proprietary to Purchaser and the Bidder along with its team agrees to use reasonable care to safeguard the proprietary information and to prevent the unauthorized use or disclosure thereof which care shall not be less than that used by the Bidder to protect its own proprietary information The Bidder recognizes that the goodwill of Purchaser depends among other things upon the Bidder keeping such proprietary information confidential and that unauthorized disclosure of the same by the Bidder or its team could damage the goodwill of Purchaser and that by reason of the Bidder s duties hereunder The Bidder may come into possession of such proprietary information even though the Bidder does not take any direct part in or furnish the services performed for the creation of said proprietary information and shall limit access thereto to employees with a need to such access to perform the services required by this agreement The Bidder shall use such information only for the purpose of performing the said services 28 6 The Bidder shall upon termination of this agree
135. es portal like GIGW etc All the sections of the Web portal should be of dynamic nature Both the Web portal and the NRTS solution should support at least Unicode 5 1 6 0 standard based Bilingual versions for user interface It is expected to be in English India and local languages of the respective States where State Nursing Councils are situated The users should see the labels and captions on selected language the System Integrator must translate at its own the equivalent State specific local language Captions for the English version without altering the meaning of the Web Portal and the NRTS solution and the same must be submitted to INC SNC for approval before implementation uploading or vice versa State SNC data should be protected with access rights SNC should not be able to access data of other state SNCs Only limited information like NUID number name of the nurse midwife etc should be available for everyone s view To maintain information security during transaction the developed application should support both HTTP and HTTPS SSL certificate to be deployed by the System Integrator on the Web Application Server for the entire project duration The Application must have integrated security monitoring features with the following e Definition of Roles and Users e Define role wise add edit view delete rights for each entry form report in all modules e Digital time and user stamping of each transaction Audit trail s
136. es to provide under the Contract Prices should be shown separately for each item as detailed in Bid Documents In absence of information as requested in Clause 9 1 above a bid shall be considered incomplete and summarily rejected The Bidder shall prepare the bid based on details provided in the RFP documents The Bidder shall carry out all the tasks in accordance with the requirement of the RFP documents and it shall be the responsibility of the Bidder to fully meet all the requirements of the RFP documents The Bidder as part of its Financial Bid should account for all out of pocket taxes levies and other expenses that the Bidder shall incur during the contract period Firm Prices Prices quoted must be firm and final and shall remain constant throughout the period of the contract and shall not be subject to any upward modifications on any account whatsoever The Bidder shall therefore indicate the prices in Clause 3 2 of Section 4 of this RFP The Bid Prices shall be indicated in Indian Rupees INR only The Financial Bid should clearly indicate the price to be charged without any qualifications whatsoever and should include all taxes duties fees levies works contract tax and other charges as may be applicable in relation to the activities proposed to be carried out It is mandatory that such charges wherever applicable payable should to be indicated separately in Clause 3 2 of Section 4 of this RFP Page 8 Section 2 Inst
137. ession The workshop would include both orientation towards the new system and the detailed functionalities of new system Two training workshop would be held at INC which would be sensitization to the new system and need for change requirement System integrator also needs to conduct at least two 5 day sessions of Train the trainer workshop which would be held at a central location Page 27 Section 5 Scope of Work Table 13 Document Deliverables during Training and Capacity Building Document Deliverables S No Document Deliverable Contents 1 Training Manual This document will be used as a reference guide during training and will allow the end users to become familiar with operating NRTS application 2 Procedure Manual This document is intended to help INC and SNC users to participate effectively in the training sessions It sets out basic rules and guidelines for the operation of NRTS system 3 Installation Guides This document will guide the users at INC to manually install and configure the NRTS application 4 User Manual role wise This documents will assist user to use the modules of NRTS application intended for the user as per their role in the system 4 7 System integration and Commissioning Go Live The System Integrator shall integrate the hardware including the LAN system software and application software and commission the whole project The purchaser shall conduct Final
138. etter communication in this regard by the concerned agency department Compliance Yes No Page number where proof is annexed The bidder should have office in Delhi NCR and should be able to provide technical support to the SNCs A self certification from authorized signatory mentioning list of offices including head office regional offices and support centers Page 6 Section 4 Bid Submission Formats 1 2 Pre Qualification Covering Letter Date dd mm yyyy To The Secretary Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near I T O New Delhi 110002 Reference RFP Number lt lt gt gt Dated lt lt gt gt Dear Sir With reference to your Request for Proposal for Selection of System Integrator for design development implementation and maintenance Nurse Registration and Tracking System NRTS for Indian Nursing Council we hereby submit our Prequalification proposal Technical Proposal and Commercial Proposal for the same We hereby declare that a We offer to supply equipments and provide services at the prices and rates mentioned in the attached commercial proposal We have not been banned or blacklisted by any government organization in India Central State Government We hereby acknowledge and unconditionally accept that the Purchaser can at its absolute discretion apply whatever criteria it deems appropriate not jus
139. evies Base Works Total of Total Service Excise Customs Other Sr Item License Qty Sa Base Tax Sales TAX Duty Duty eio oe Taxes Ua Total No Description Policy A nen Price ax PE L C K C AxB Value Value Value Value Value Value Value z i Oy E e e E m I E S H l J License Client Access License Other 1 Other 2 Total Price CSL CSL Note Base Rate per unit as mentioned in column B above shall be used for the purpose of Change Order for respective item if any Page 37 Section 4 Bid Submission Formats Table G Implementation and Rollout All Prices in Indian Rupees Taxes and Levies No of Base Rate Service Tax OtherTaxes Total of d Resource Description person per person rud Price Val Val Taxes amp aro months month alue o a ue Levies B C D B C 1 Project Director 2 Project Manager 3 Post Implementation Project Manager 4 Solution Architect Software 5 Solution Architect Network amp Security 6 Solution Architect Infrastructure and Hardware 7 Business Analyst 8 Module Leader 9 Programmers 10 QA Team Leader 11 Testing Engineers 12 Trainer for Operational and Technical Training 13 Others if Any Total Price HSS HSS
140. existing resources and additional resources as required and exit plan after handover 2 4 Technical Presentation by the bidder 100 Quality of Presentation 20 Clarity of Responses 30 Demonstration of the proposed solution 50 3 Manpower proposed for the project 400 240 3 1 Project Manager 100 Qualification 40 Certification PMP or Prince2 20 Higher Qualification MBA PGDBM M Tech 10 Basic Qualification B Tech B E 10 Past Experience 60 154 Year 50 124 Year 40 10 year 30 3 2 Solution Architect Application Software 50 Qualification 20 Relevant certification 10 Higher Qualification M Tech MCA 5 Basic Qualification B Tech B E 5 Past Experience 30 8 years 30 6 years 20 3 3 Solution Architect Network 50 Qualification 20 Relevant certification 10 Higher Qualification M Tech MCA 5 Page 17 Section 2 Instructions to Bidder Evaluation criterion Qualifying Marks Basic Qualification B Tech B E Past Experience 30 84 years 30 6 years 20 3 4 Solution Architect Infrastructure amp Hardware 50 Qualification 20 Relevant certification 10 Higher Qualification M Tech MCA 5 Basic Qualification B Tech B E 5 Past Experience 30 84 years 30 6 years 20 3 5 Business Analyst 50 Qualification 20 Higher Qualification MBA 20 Basic Qualification B Tech B E MCA 10 Past E
141. fault by Prime Bidder 31 1 31 2 31 3 31 4 31 5 31 6 31 7 31 8 The failure on the part of the Bidder to perform any of its obligations or comply with any of the terms of this Contract shall constitute an Event of Default on the part of the Bidder The events of default are but not limited to The Bidder Bidder s Team has failed to perform any instructions or directives issued by the Purchaser which it deems proper and necessary to execute the scope of work or provide services under the Contract or The Bidder Bidder s Team has failed to confirm adhere to any of the key performance indicators as laid down in the Key Performance Measures Service Levels or if the Bidder has fallen short of matching such standards benchmarks targets as the Purchaser may have designated with respect to the system or any goods task or service necessary for the execution of the scope of work and performance of services under this Contract The above mentioned failure on the part of the Bidder may be in terms of failure to adhere to performance quality timelines specifications requirements or any other criteria as defined by the Purchaser The Bidder has failed to remedy a defect or failure to perform its obligations in accordance with the specifications issued by the Purchaser despite being served with a default notice which laid down the specific deviance on the part of the Bidder Bidder s Team to comply with any stipul
142. forma given in clause 4 1 of Section 4 of this RFP which would be valid up to a period of six months after the contract period 26 Liquidated Damages 26 1 26 2 26 3 26 4 If the Bidder fails to supply install or maintain any or all of the goods as per the contract within the time period s specified in the Contract the Purchaser without prejudice to its other rights and remedies under the Contract deduct from the Contract price as liquidated damages a sum equivalent to 0 5 per week or part thereof of milestone payment value The deduction shall not in any case exceed 10 percent of the Contract Value The Purchaser may without prejudice to its right to effect recovery by any other method deduct the amount of liquidated damages from any money belonging to the Bidder in its hands which includes the Purchaser s right to claim such amount against the Bidder s Bank Guarantee or which may become due to the Bidder Any such recovery or liquidated damages shall not in any way relieve the Bidder from any of its obligations to complete the Work or from any other obligations and liabilities under the Contract Delay not attributable to the Bidder will be considered for exclusion for the purpose of computing liquidated damages 27 Ownership and Retention of Documents 27 1 Forthwith upon expiry or earlier termination of this Contract and at any other time on demand by the Purchaser the Bidder shall deliver to the Purchaser al
143. fuse the extension shall be at the Purchaser s discretion and such extension of the contract if any shall be as per terms agreed mutually between the Purchaser and the Bidder Where the Purchaser is of the view that no further extension of the term be granted to the Bidder the Purchaser shall notify the Bidder of its decision at least 3 three months prior to the expiry of the Term Upon receipt of such notice the Bidder shall continue to perform all its obligations hereunder until such reasonable time beyond the Term of the Contract within which the Purchaser shall either appoint an alternative agency Bidder or create its own infrastructure to operate such Services as are provided under this Contract 17 Arbitration 17 1 17 2 In case a dispute is referred to arbitration the arbitration shall be under the Indian Arbitration and Conciliation Act 1996 and any statutory modification or re enactment thereof If during the subsistence of this Contract or thereafter any dispute between the Parties hereto arising out of or in connection with the validity interpretation implementation material breach or any alleged material breach of any provision of this Contract or regarding any question including as to whether the termination of this Contract by one Party hereto has been legitimate the Parties hereto shall endeavor to settle such dispute amicably and or by Conciliation to be governed by the Arbitration and Conciliation Act 199
144. g 3rd floor Pt Nehru Complex Agartala 799006 Tripura West 8 Meghalaya Nursing Council Office of the D H S MI Meghalaya Shillong 9 Delhi Nursing Council Ahilaya Bai College of Nursing Building LNJP Hospital New Delhi 110002 10 Mizoram Nursing Council Civil Hospital Complex Dwarpui Aizwal Mizoram 796001 11 Uttar Pradesh Nurses and Midwives Council 5 Servapalli Mall Avenue Road Lucknow 226 001 Uttar Pradesh 12 Rajasthan Nursing Council B 39 Sardar Patel Marg C Scheme Jaipur Rajasthan 13 Kamataka Nursing Council 71 Nightingale Towers Gandhinagar Bangalore 560009 Karnataka 14 Gujarat Nursing Council State Council s House Opp Maniben Ayurvedic Govt Hospital Asarwa Ahmedabad 380 016 Gujarat 15 Nursing Council of Uttarakhand Directorate General Office Medical Health amp Family Welfare Danda Lakhond P O Gujrara Sahasradhara Road Dehradun Uttarakhand 248001 16 Punjab Nurses Registration Council SCO 109 Sector 40 C Chandigarh Punjab 17 Haryana Nursing Council SCO No 03 Sector 20 D Near Labour Chowk Dakshini Marg Chandigarh 160 020 Haryana 18 Tamil Nadu Nurses and Midwives Council 140 Santhome High Road Mylapore Chennai 600 004 Tamil Nadu Page 51 Section 5 Scope of Work S No Location Address 1
145. he Purchaser the successful Bidder shall furnish the performance security of 10 of total contract value in accordance with the Conditions of Contract in the Performance Bank Guarantee prescribed at Clause 4 1 of Section 4 of this RFP given by any scheduled bank Failure of the successful Bidder to comply with the requirement of Clause 26 1 of this section shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD in which event the Purchaser may award the Contract to the next best evaluated bid or call for new bids Performance Bank Guarantee shall be valid for six months more than the period of the contract Signing of Contract The successful Bidder shall sign the contract within 15 days of submission of Performance Bank Guarantee Rejection Criteria Besides other conditions and terms highlighted in the RFP document bids may be rejected under following circumstances General Rejection Criteria 28 2 1 Bids submitted without or improper EMD 28 2 2 Bids received through Telex Telegraphic Fax e Mail 28 2 3 Bids which do not confirm unconditional validity of the bid as prescribed in the RFP 28 2 4 If the information provided by the Bidder is found to be incorrect misleading at any stage time during the Tendering Process 28 2 5 Any effort on the part of a Bidder to influence the Purchaser s bid evaluation bid comparison or contract award decisions 28 2 6 Bids received by the Purchaser
146. hin 4 working days Low At least 99 calls to be resolved within one business week gt 97 to 99 calls be 4 resolved within one business week gt 95 to lt 97 calls to be 5 resolved within one business week lt 95 calls to be resolved 6 within one business week Page 52 40 8 Footnotes a Non working days All Sundays and Public Holidays as declared by the Purchaser b 24 7 means three shifts of 8 hours every day for all seven days of the week without any Non working days c 16 6 means two shifts of 8 hours every day except for the Non working days First Shift 8 00 am to 4 00 pm Second Shift 4 00 pm to 12 00 am d Bugs Defects This would include Software Application related problems defects as analyzed and forwarded by SI System Integrator FMS Facility Management Services team or as reported by the users to the SI FMS team e Severity for Bugs Defects The severity of a bugs defects would be based on the business impact of the problem Severity is defined as follows Severity of Bugs Definition Defects Critical Showstoppers involving major functional failure in the application There are no usable workarounds available to troubleshoot the problem Affects majority of the users more than 25 High Users face severe functional restrictions in the application irrespective of the cause Workarounds are time consuming Affects majority of the user
147. hould be maintained All deleted and edited records should be traceable and copy of all editions deletions should be available with MIS reporting of the same The Page 15 Section 5 Scope of Work VIII XI XII XIII XIV audit trail should be preserved securely and no user should be allowed to modify the record The information and forms collected from various sources and the development of the web portal and application will have to be converted into appropriate electronic open standard format s as mentioned in Interoperability Framework for E Governance in India Draft v0 6 issued by Department of Information Technology DIT Ministry of Communications amp IT MCIT Government of India The System Integrator will develop application with built in feature or provide software integration of third party application involving all services and software functionalities as described below e User Access Control e User Dashboard e Workflow Management e SMS Services e Mailing solution only to send e mails e Online Payment Version Control amp Archiving The System Integrator would be required to provide version control and archiving facility as strict version control is necessary for legal accountability backup and disaster recovery A simple but powerful interface must be provided for these features viz date based snapshots version comparing etc Check in and checkout ability is therefore an essential
148. hould support the following Configuration of more than one NTP server Speciation of a local time zone NTP authentication Port requirment from Day 1 Each Core Switch should be provided with 20 x 10G Ports since Day 1 Port requirment from Day 1 SI has to propose the required transceivers as per their design Page 5 of 25 Rack Data Center Server Room Requirement Description Hearne dus Sr No Item RACK REQ 001 RACK REQ 002 SSS Form Factor 42U 600x1000 RACK REQ 003 Dimension Lo es IRACK REQ 004 Mateial Alumnum S S S o E IRACK REQ 005 Cooling Provision for heat dissipation for side to side and Front to Back units J Cable Entry Top and Bottm gland cable Entry trays with brush S S Side Panels FullSidePanelsforbothsides o Front Door __ Front door with latch and ventilation holes Back Door_ Back door with latch and ventilarton holes PDU 2 Dual 32 APDU S Po IRACK REQ 011_ Power Outlets _ 2 16 receptacle Power Connectors each connected to separate PDUs J o o To y O IRACKREQ 012 Exra Units KeyboardDrawen 2x fixed tray S S o E wq Mounting Nuts and washers for mounting equipment and slides RACK REQ 013 Accessories Cable Managers Adequate cable managesr for units RACK REQ 014 ACK REQ 015 Depth Support 4 Depth Support channels Page 6 of 25 Blade U
149. hus not binding on INC For the purpose of bidding the System Integrator shall quote for all the required resources as per requirement mentioned in Clause 5 5 of this document Purchaser may later request for a reduction and increase in the number of resources based on its requirement based on the rate provided by the System Integrator and the contract gets revised accordingly 4 9 Operation and Maintenance Facility Management Services FMS System Integrator would be responsible of operations and maintenance for the entire NRTS solution at INC and 25 State Nursing Council offices for 2 5 years after the 6 months implementation support post Go live as certified and accepted by INC 4 9 1 Implementation Support Post Go live System Integrator shall be responsible to provide 6 month implementation support Il During implementation period System Integrator shall be responsible to implement a helpdesk solution to manage all telephone call online calls received from all project locations System Integrator shall also keep a tracker of call resolved and pending System Integrator will provide a monthly compliance report after resolving of such calls to INC Ill After the successful performance of the web portal amp NRTS application a separate sign off acceptance shall be issued to the System Integrator by INC Page 29 Section 5 Scope of Work 4 9 2 VI VII VIII 4 9 3 Deployment of Manpower for Facility Manag
150. ication under section 11 2 a of the Indian Nursing Council Act 1947 To prescribe the syllabus amp regulations for various nursing programs Power to de affiliate the institution in case of lapse in the maintenance of requisite standards gt To advise State Nursing Councils Examining Boards State Governments and Central Government in various important items regarding Nursing Education in the Country vv Key statistics are as follows gt Nurses registered in State Nursing Councils in India as per the cumulative data since 1947 are mentioned as below Page 7 Section 5 Scope of Work o over 14 06 lakhs nurses and midwives o 6 6 lakhs auxiliary nurse and midwives 2 2 Objectives of the project The objectives behind initiating the project were gt gt vVvvvvVY vv Online availability of data of active and registered nurses midwives across country through a Computerized Live Register Issuance of National Unique Identification NUID card and Nurse Register book to registered nurses Standard application form and procedures for clearances of application forms Online filing and submission of registration application forms Appropriate MIS reporting framework De duplication of nurses midwives biometric data Unique identification of nurses midwives resulting in easy and simplified verification process Quick verification process by the hospitals private clinics before employing any nurse mid
151. icationz ui uii o ott de dedee n e Eat atta des 11 3 1 2 Architectural Principles sessi nnne nennen nennen nnns 11 3 1 3 Proposed Security Architecture sessi nnn nnns 12 4 Overview of scope of WOK eeren iiien r RA Ee A E SAA EETA 13 4 1 NRTS APPLICATION SOFTWARE DEVELOPMENT AND WEB PORTAL DEVELOPMENT 13 4 1 1 Broad scope of activities to be computerized sss 13 4 1 2 System Requirement Studgy essent neri nnn nnn nnn nnns 14 4 1 8 Development of the web portal and NRTS application sss 15 4 1 4 Biometric Solution for de duplication and verification sss 17 4 1 5 Software testing of web portal and NRTS application sss 17 4 1 6 Deployment and Configuration of Web Portal and NRTS Application 18 4 1 7 Integration Requirements sssssssissssseeeeene ener tnnt rennen nnne nennen nens 18 4 1 8 User Acceptance Testing UAT sessi nnne nnns 19 4 2 SETTING UP OF DATA CENTER AND DISASTER RECOVERY CENTER eee 20 4 2 4 Enterprise Management Solution sese 23 42 2 Security Solution itae oer E e n m deett 23 4 3 SITE SURVEY AND SITE PREPARATION FOR INSTALLATION AND COMMISSIONING OF IT AND NONE IT AARD M EL 24 4 4 SETTING UP NETWORK FOR STATE NURSING COUNCILS ee
152. ices in the data centers and INC SNC office locations shall be managed through this solution System Integrator shall architect the EMS solution such that it shall be deployed in a centralized manner at the data center and it shall have the capability to monitor all devices centrally The agents required for the EMS solution shall be deployed on all the desktops servers devices to be monitored The data collected through these agents shall be stored on the storage solution System Integrator shall propose infrastructure that shall be sufficient for leveraging all the capabilities of the EMS suite to the fullest extent System Integrator shall provide requisite licenses for all the software required for the EMS suite along with EMS database add on tools modules etc The EMS solution will be monitored by INC and System Integrator is expected to provide adequate training on EMS to the identified INC personnel EMS would be used to monitor SLAs and generate the log of any defaults Please refer to Annexure B of this section for the product features of EMS solution Security Solution In order to protect all the desktops and all the servers from any kind of virus worm trojan attack System Integrator shall provision and implement an enterprise wide Anti Virus and Anti Spam solution which will include the following a Agent for desktops b Agent for servers Page 23 Section 5 Scope of Work IV c
153. idder authorized service providers partners agents and representatives or other personnel employed or engaged either directly or indirectly by the Bidder for the purposes of this Contract Purchaser shall mean the Indian Nursing Council and its successors and assignees Replacement Service Provider means the organization replacing the bidder in case of contract termination for any reasons Sub Contractor shall mean the entity named in the contract for any part of the work or any person to whom any part of the contract has been sublet with the consent in writing of the Purchaser and the heirs legal representatives successors and assignees of such person SCC means Special Conditions of Contract Services means the work to be performed by the Bidder pursuant to this RFP and to the contract to be signed by the parties in pursuance of any specific assignment awarded by the Purchaser 2 Interpretation 2 1 omoa In this Contract unless a contrary intention is evident the clause headings are for convenient reference only and do not form part of this Contract unless otherwise specified a reference to a clause number is a reference to all of its sub clauses unless otherwise specified a reference to a clause sub clause or section is a reference to a clause sub clause or section of this Contract including any amendments or modifications to the same from time to time a word in the singular includes the plu
154. ies of the equipment to be supplied and installed at locations other than the DC and DRC mentioned in the BOM are indicative The entire hardware and software supplied under the project should be branded interoperable Unicode 5 1 or higher compliant and IPv6 ready from the day one The System Integrator shall supply all the media and manuals OEM support updates patches and errata System Integrator should ensure that none of the components and sub components is declared end of sale or end of support by the respective OEM at the time of submission of bid If the OEM declares any of the products solutions end of sale subsequently System Integrator should ensure that the same is supported by the respective OEM from its date of installation till the end of contract The System Integrator shall be responsible for supply installation and commissioning of all equipment as per finalised quantities of items mentioned in the BOM Page 24 Section 5 Scope of Work IX System Integrator should ensure that all the software hardware peripherals accessories sub components required for the functionality and completeness of the solution including but not limited to devices equipment accessories patch cords copper fiber cables software licenses development testing kits tools etc should also be provisioned according to the requirements of the solution X The System Integrator shall be responsible for supplying an
155. iguration and Commissioning of Storage infrastructure Installation Configuration and Commissioning of Network between DC DRC Supply Installation Configuration and Commissioning of Replication infrastructure Supply Installation Configuration and Commissioning of Biometric Solution Supply Installation Configuration and Commissioning of other solutions like EMS Audit Log Solution Antivirus etc Procurement and Installation of IT and Non IT Infrastructure at all Site Survey amp Preparation of Site survey report T 12 Weeks Site survey Report Hardware Deployment Plan Testing Plan and Methodology Bill of Material for requisite hardware Page 37 Section 5 Scope of Work Sr Scope of Work Milestone Date of Submission Payment Deliverables No from T Milestone Reports Documents Infrastructure project locations items with make model qty site wise 6 Installation and T 18 Weeks M3 Item Delivery Report inspection reports Commissioning of component wise Hardware and Network at Infrastructure security and IP Policy State Nursing Councils as with detailed specifications per BoM Clause 5 3 of this Site Completion readiness Report document 7 Training and Change Perform activities as per T 22 Weeks M5 Training Plan Management the scope defined in para Training manual 4 1 6 of this document Trainees Feedba
156. imeframe shall be with prior written intimation to the Purchaser Measurement Tool Reports from EMS gt 95 0 to 96 096 up time measured on a weekly basis 95 096 up time measured on a weekly basis Minimum 96 up time measured on a weekly basis gt 95 0 to 96 096 up time measured on a weekly basis gt 94 0 to 95 096 up time measured on a weekly basis gt 93 0 to 94 096 up time measured on a weekly basis 93 096 up time measured on a weekly basis Severity Level Page 37 Section 3 Contract Conditions and Service Levels Measurement Definition Severity Level 11 Availability of SMS Uptime 1 SMS Gateway or Payment Gateway Minimum 96 up time Gateway and Payment Solution downtime Total Time Maintenance measured on a weekly Gateway Solution at the Downtime basis active site DC site only j Total Time shall be measured on 24 7 basis gt 95 0 to lt 96 0 up Downtime shall be measured from the time the SMS time measured on a Gateway and or Payment Gateway Solution becomes weekly basis unavailable due to any reasons whatsoever attributable to the Bidder for the NRTS user to the time it becomes gt 94 0 to lt 95 0 up fully available time measured on a Any downtime for maintenance during the 24 7 Week paSis lt 93 0 up time measured on a weekly basis 12 Network Availability at INC Network availability for a week is defined as total time i
157. in 1 Week of Bugs fixing reported and time end of each taken to resolve Month 4 9 6 Change Request Management Services 1 INC may at any time by a written order given to the System Integrator make changes within the general scope of the Agreement in any one or more of the following a Designs specifications requirements which software or service to be provided under the Agreement are to be specifically developed and rendered for INC od The method of deployment shipping or packing Schedule for Installation Acceptance d The place of delivery and or the services to be provided by the System Integrator Page 35 Section 5 Scope of Work 5 Annexure 5 1 Timelines and Deliverables of the Project System Integrator is expected to follow the schedule as mentioned below The Expected Date of Completion as mentioned in the table below is the date by which the deliverable shall be submitted to the Purchaser The System Integrator shall ensure that the deliverable is accepted by the Purchaser as per schedule mentioned in the table below post review T Date of signing of Contract with System Integrator Table 16 Timelines and Deliverables of the Project Sr Scope of Work Milestone Date of Submission Payment Deliverables No from T Milestone Reports Documents Infrastructure 1 Project Kick Off Project Plan T 1 Weeks Detailed Project Plan with Timelines Team Mobilizati
158. ing aspects of exit management in relation to the contract as a whole and in relation to the Project Implementation and Service Level monitoring i A detailed program of the transfer process that could be used in conjunction with a Replacement Service Provider including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer ii Plans for provision of contingent support to Project and Replacement Service Provider for a reasonable period after transfer iii Exit Management plan in case of normal termination of Contract period iv Exit Management plan in case of any eventuality due to which Project is terminated before the contract period v Exit Management plan in case of termination of the Bidder Exit Management plan at the minimum adhere to the following 45 2 1 Three 3 months of the support to Replacement Service Provider post termination of the Contract 45 2 2 Complete handover of the sources codes reports documents and other relevant items to the Replacement Service Provider 45 2 3 Certificate of Acceptance from authorized representative of Replacement Service Provider issued to the Bidder on successful completion of handover and knowledge transfer In the event of termination or expiry of the contract Project Implementation or Service Level monitoring both Bidder an
159. ining strategy in conformance with Page 28 Section 5 Scope of Work Document Deliverables S No Document Deliverable Contents the need for change interventions communication and training as analyzed and agreed with INC The System Integrator shall transfer the ownership of all software developed customized configured procured All licenses amp support related documents should be in the name of INC 4 8 Handholding support after Go Live System Integrator is expected to conduct operational activities and provide hand holding for INC and SNCs personnel at each SNC for a period of 6 months after Go Live of the System Some of the indicative tasks identified are as follows 1 Validation of data collected by Enrolment Agencies at respective SNCs 2 Any other data entry activities related to the system 3 Perform operational tasks such as update of nurse information reporting generating MIS functional and IT related issue resolution day to day query resolution by liaison with vendors etc 4 Providing assistance to SNC staff in learning the NRTS application 5 Overall guidance and continuous training on use of the NRTS application including software and hardware such as biometric scanners card printers etc The personnel shall follow requirements as described under Clause 5 5 of this RFP However System Integrator should note that the resource requirement also depends on INC SNC s need and is t
160. ising of Office Hardware Servers Databases Operating systems Storage and Security equipment along with associated peripherals accessories and services at DC DR and office locations for the contract period e Data migration of legacy nurse registration data e Setting up Network for State Nursing Councils e Setting up Data Center and Disaster Recovery Center e Provision for SMS services using MSDG e Provision for Payment Gateway services using NSDG SSDG e Handholding support at all State Nursing Councils e Facility Management Services at the INC office in Delhi and at DC DR sites as required This document is part of the RFP document and only details out the Scope of Work for system integrator 2 Project Background 2 1 About Indian Nursing Council The Indian Nursing Council is an autonomous body under the Ministry of Health amp Family Welfare Government of India The organization was constituted by the Central Government under section 3 1 of the Indian Nursing Council Act 1947 of parliament with an objective to gt Establish and monitor uniform standard of nursing education for nurses midwives Auxiliary Nurse Midwives and health visitors by doing inspection of the institutions gt Recognize the qualifications under section 10 2 4 of the Indian Nursing Council Act 1947 for the purpose of registration and employment in India and abroad gt Approve registration of Indian and Foreign Nurses possessing foreign qualif
161. issioning of Server Side Infrastructure at 10 DC and DR 3 Installation and Commissioning of Hardware M3 and Network at State Nursing Councils as per BoM Clause 5 3 of this document 1096 This payment would be divided into 25 equal installments Bidder would be paid equated installment on completion of installation at each SNC 4 Development and Deployment of web portal M4 5 and NRTS application 3 Training and Change Management Ma 3 6 GO Live M6 Publish Web portal for public Use m 1096 Obtaining required approvals and procedural formalities for hosting 7 Operation and Maintenance implementation M7 10 support for 6 months 8 Operation and Maintenance for a Period of 2 5 M8 50 of the total year post acceptance of the solution value would be paid in equated quarterly installments during the remaining period of the contract Page 41 Section 5 Scope of Work 5 3 Bill of Material The indicative Bill of Materials only for the one time investment is provided below System Integrator is expected to conduct an independent study to arrive at the items and the optimum number of each of the items The System Integrator shall provide specifications of the proposed products as per Section 6 of this document Table 18 Bill of Materials Indicative only Sr No Item Number required Availability Mode Office Router Office LAN Switch As require
162. ist all tasks to be performed under this project Assigned 15 Relevant Work Undertaken that Best Illustrates the experience as required for the Role Page 18 Section 4 Bid Submission Formats 1 Name Name of the Assignment Year Location Employer Main Project Features Positions held Activities Performed Page 19 Section 4 Bid Submission Formats 2 6 Statement Of Deviations From Schedule Of Requirements Following are the deviations from the requirements of RFP document No lt lt gt gt dated lt lt 2014 gt gt These deviations assumptions and variations are exhaustive Except these deviations assumptions and variations all other Terms and Conditions of the RFP are acceptable to us Deviations in Scope of Work Reference of RFP Volume Number Clause No amp Page No Deviation in the Proposal Brief Reasons 3 4 Reference of RFP Volume Deviation in the Proposal Brief Reasons Number Clause No amp Page No ia P 3 4 Witness Bidder Signature Signature Name Name Address Designation Company Date Date Section 4 Bid Submis
163. ith 24x7 with 4 hour response parts labor onsite Page 3 of 25 Other servers SS Complaince Deviations Requirement Description Yes No CORSO REQ 001 Processor Latest Generation x86 64 Bit Minimum 2 20 GHz with 8Core and 16MB Cache Number of SER REQ 002 Processors Offered Server should be configured with at least 2 Processors Minimum 64 GB DDR3 or equivalent RAM of highest frequency as applicable in Memory the quoted model to be offered per server Memory should support ECC and memory SER REQ 003 mirroring upgradable up to 512GB SER REQ 005 Network The server should provide a minimum of 36Gb aggregate bandwidth per blade server SER REQ oo8 __ Internal HDD Minimum 2 600GB Internal SAS SFF Hot Plug HDD Per Server 10k rpm or higher SER REQ 009 DVD Should support internally externally or virtually on network SER REQ 010 Power Supplies Redundant Hot Swappable Power Supplies Configured in N 1 Mode SER REQ 011 Fans Redundant Hot Swappable Fans SER REQ 012 Warranty Critical Components like CPU Memory HDD and PCI Slots should be covered OS amp Virtualization ic windows RHEL SLES OEL Oracle Solaris VMWare VSphere amp Microsoft nfrastructure Support HyperV SER REQ 013 O amp Power Supply The supporting chassis should have redundant power supply The server should have Redundancy redundant I O SER REQ 014 SER REQ 015 From Factor Half Width Operating System
164. ivity to the TOR switch must be able to provide a minimum of 8Gbps per blade server with redundancy and 4Gbps sustained per Network amp SAN configuration effort at the blade level Page 7 of 25 Blade Chassis Sr No Item Requirement Description Complaince Yes Deviations Remarks No BCH REQ 011 Power Supply The enclosure should be populated fully with power supplies of the highest capacity amp energy efficiency available with the vendor Power supplies should support N N as well as N 1 redundancy configuration where N is greater than 1 Guaranteeing complete availability even on failure of any 2 power supplies across the enclosure Page 8 of 25 Blade Chassis Sr No Item Requirement Description me Yes Deviations Remarks BCH REQ 012 Cooling Each blade enclosure should have a cooling subsystem consisting of redundant hot pluggable fans or blowers enabled with technologies for improved power consumption and acoustics P UM eumd pectmssosmudbemredondanemiQuaton nn Lf the chassis should be in redundant configuration IBCH REQ 014 System Software Management controlling software have to be from the same OEM BCH REQ 015 Power Must be able to show the actual power usage and actual thermal Management measurement data of the servers Page 9 of 25 WAN Router Data Center Server Room in HA mode Sr No Item Minimum Requirement Description Complaince Yes Deviations
165. ks IPv6 Compliant with IP 20 enviornment Should support GVRP or equivalent NWS REQ 011 Shall support IEEE 802 1s Multiple spanningtree Should support for IEEE 802 1p CoS NWS REQ 013 Classification of information in the MAC IP and TCP UDP headers NWS REQO14 IEEE 802 1P priority Queuing NWS REQ 015 Should support hybrid queuing with SP WRR IPv4 and IPv6 DSCP Deviations Remarks NWS REQ 019 ser Authentication using standard based RADIUS server NWS REQ 020 ACL to restrict access to sensitive network resources NWS REQ 021 Layer 3 functionality Should support following Layer 3 functionality Dynamic Routing RIPv1 v2 OSPF OSPF Fast Convergence Border Gateway Protocol Version 4 BGPv4 and Intermediate System to Intermediate System e Multicast Routing PIM SM DM SDM DVMRP IPv6 Dynamic Routing Tunneling NWS REQ 022 Shallsupport minimum of 256 static routes NWSREQO24 lPv6unicestaddresstypes 0 NWS REQ 025 Pv6mulicastaddesstypes o 0 0 O NWS REQ 026 ICMPv6 RFC 2463 NWSREQO277 JPv6Neighbordiscoveyprotoco o NWS REQ 028 J ICMPve Redret o ooo o NWS REQ 029 X f MDvtW28nop
166. l be approved by Purchaser Page 22 Section 3 Contract Conditions and Service Levels 23 Insurance 23 1 The Goods supplied under this Contract shall be fully insured by the Bidder at his own cost against any loss or damage till the Acceptance of the System The Bidder shall submit to the Purchaser documentary evidence issued by the insurance company indicating that such insurance has been taken 23 2 The Bidder shall bear all the statutory levies like customs insurance freight etc applicable on the goods and also the charges like transportation charges octroi etc that may be applicable till the goods are delivered at the respective site of installation shall also be borne by the Bidder 24 Transfer of Ownership 24 1 The Bidder must transfer all titles to the assets or goods procured for the purpose of the project to the Purchaser at the time of Acceptance of System This includes all licenses tiles source code certificates etc related to the system designed developed installed and maintained by the Bidder Page 23 Section 3 Contract Conditions and Service Levels B SPECIAL CONDITIONS OF CONTRACT SCC 25 Performance Security 25 1 The successful Bidder shall furnish Performance Security to the Purchaser at the time of signing the Contract which shall be equal to 10 of the value of the Contract and shall be in the form of a Bank Guarantee from a Nationalised Scheduled Bank in the Pro
167. l documents provided by or originating from the Purchaser and all documents produced by or for the Bidder in the course of performing the Services unless otherwise directed in writing by the Purchaser at no additional cost The Bidder shall not without the prior written consent of the Purchaser store copy distribute or retain any such documents 28 Information Security 28 1 28 2 The Bidder shall not carry any written printed document layout diagrams floppy diskettes hard disk storage tapes other storage devices or any other goods material proprietary to Purchaser into out of any location without written permission from the Purchaser The Bidder shall not destroy any unwanted documents defective tapes media present at any location on their own All such documents tapes media shall be handed over to the Purchaser Page 24 Section 3 Contract Conditions and Service Levels 28 3 All documentation and media at any location shall be properly identified labeled and numbered by the Bidder The Bidder shall keep track of all such items and provide a summary report of these items to the Purchaser whenever asked for 28 4 Access to Purchaser s data and systems Email and Internet facility by the Bidder at any location shall be in accordance with the written permission by the Purchaser The Purchaser will allow the Bidder to use facility in a limited manner subject to availability It is the responsibility of the Bidd
168. lated Severity Level Page 40 Section 3 Contract Conditions and Service Levels Measurement Definition Target Severity Level bandwidth during 16 6 hours Average Packet loss exceeding 0 5 over a month at Data Centre and WAN level Latency Delay gt 150 ms every instance at Data Centre and WAN level 15 Antivirus Management Rollout of latest anti virus definition file on workstations 10096 on time and Servers on being made available on Supplier s website Measurement Tool Reports generated from Anti Virus software console Page 41 Section 3 Contract Conditions and Service Levels 40 3 Equipment Availability Measurement Definition Severity Level Servers 1 Peak I O utilization for each Peak I O utilization of each server crossing 70 fora Each occurrence in server at DC DR sites sustained period of more than 15 minutes in the normal servers either same or course with an exception to the batch processes is the different that is criteria for default operational at the active site and cross the peak I O utilization of 70 for a sustained period 15 minutes Measurement Tool Reports from EMS Penalty percentage for this measurement shall be a multiple of number of occurrences of the above event in a month Each occurrence in servers either same or different that is operational at the active site and cross the peak I O utilization of 70 for a sustained period
169. line card must support following interface as defined in the IEEE ITU T Fast Ethernet 10BaseT 100BaseT Ethernet as defined in IEEE 802 3 Gigabit Ethernet 1000BaseSX 1000BaseLX 1000BaseZX as defined in IEEE 802 3 Physical The router should support Channelized STM1 interfaces to aggregate Interface 1 eau QE multiple E1 sub rate E1 circuits coming in from remote locations Support Physical Interface Support for 10 Gigabit Ethernet interface Support The router must support the IPv4 and IPv6 stack in hardware and software It must support both IPv4 and IPv6 routing domains separately and concurrently It must also support the ability to bridge between IPv4 and IPv6 routing domains sii The router must support RIPv1 amp RIPv2 OSPF BGPv4 and IS IS routing 9 protocol Protocols Physical Interface Support Layer 3 Routing Protocols Should support IPv6 static route OSPFv3 IS IS support for IPv6 Multiprotocol BGP extensions for IPv6 IPv6 route redistribution The router shall support dual stack IPv6 on all interfaces and IPv6 over IPv4 tunneling IPv6 Multicast protocols Ipv6 MLD PIM Sparse Mode IPv6 Support and PIM SSM Pv6 Security Functions ACL IPv6 Firewall SSH over IPv6 MPLS Support for IPv6 IPv6 VPN over MPLS Inter AS options IPv6 VPN over MPLS IPv6 transport over MPLS WANR REQ 020 IPv6 Support Should support IP version 6 in hardware prz WANR REQ 023 IPv6 Support The
170. llelized and programmable IP Architecture Du forwarding and switching The router in the event of failure of any one processor should switchover to the redundant processor without dropping any traffic flow There should not be any impact on the performance in the event of active routing engine Hardware WANR REQ 007 Architecture WANR REQ 009 Hardware Architecture The router must support on line hot insertion and removal of cards Any insertion line card should not call for router rebooting nor should disrupt the remaining unicast and multicast traffic flowing in any way WANR REQ 011 Hardware The router must have support for flash memory for configuration and OS P Architecture backup Hardware WANR REQ 010 Architecture Page 10 of 25 Router WANR REQ 012 Should support up to 18 Mpps of Forwarding performance EE WANR REQ 013 The Router solution must be a carrier grade Equipment supporting the following Hitless interface protection In band and out band management Software rolloack feature Graceful Restart for OSPF BGP LDP MP BGP etc Router Performance Router The router should support uninterrupted forwarding operation for OSPF IS WANR REQ 014 Performance IS routing protocol to ensure high availability during primary controller card WANR REQ 015 WANR REQ 016 WANR REQ 017 WANR REQ 018 WANR REQ 019 WANR REQ 021 WANR REQ 022 IPv6 Support failure The router
171. meeting the uptime commitment of the components supplied by him The Bidder s representative s shall have all the powers requisite for the execution of scope of work and performance of services under this contract The Bidder s representative s shall liaise with the Purchaser s representative for the proper coordination and timely completion of the works and on any other matters pertaining to the works The Bidder will extend full co operation to Purchaser s representative in the manner required by them for supervision inspection observation of the equipment goods material procedures performance progress reports and records pertaining to the works He shall also have complete charge of the Bidder s personnel engaged in the performance of the works and to ensure compliance of rules regulations and safety practice He shall also cooperate with the other Service Providers Vendors of the Purchaser working at the INC and SNC s office locations The Bidder shall be responsible on an ongoing basis for coordination with other vendors and agencies of the Purchaser in order to resolve issues and oversee implementation of the same The Bidder shall also be responsible for resolving conflicts between vendors in case of borderline integration issues Access to Installation Sites 9 24 1 At the INC and SNC s office locations the Purchaser s representative shall give to the 9 25 Bidder access to as much as may be necessary to enable the Bidder t
172. men in enterprise architecture best practices including but not limited to logical and physical data architectures network communications operating systems applications data base servers application servers web servers server consolidation server performance middleware etc S He shall have the ability to address specialized and complex infrastructure architectural issues S He shall have extensive experience in infrastructure architecture discipline s of similar complexity as described in the RFP Relevant certification for the proposed solution would be preferred S He shall have a minimum of 6 year experience in designing and implementation of similar infrastructure 5 5 2 5 Solution Architect Network amp Security The Solution Architect should have the capability to address key security and privacy requirements of the network S He should implement using appropriate technologies and thereby design secure network solutions S He should have specialization on a range of solutions including but not limited to making appropriate use of PKI intrusion detection prevention VPN single sign on firewalls and all elements of network level security S He should possess extensive knowledge and experience in network technology network design operations encryption information access and authentication processes S He should provide solutions to complex security related architectural issues S He should have extensiv
173. ment for any reason or upon demand by Purchaser whichever is earliest return any and all information provided to the Bidder by Purchaser including any copies or reproductions both hardcopy and electronic 29 Security and Safety 29 1 The Bidder will comply with the directions issued from time to time by the Purchaser and the standards related to the security and safety in so far as it applies to the provision of the Services 29 2 The Bidder shall upon reasonable request by the Purchaser or its nominee s participate in regular meetings when safety and information technology security matters are reviewed 30 Confidentiality 30 1 The Bidder shall not either during the term or after expiration of this Contract disclose any proprietary or confidential information relating to the Services Contract and or Purchaser s business operations information Application software hardware business data architecture schematics designs storage media and other information documents without the prior written consent of the Purchaser Page 25 Section 3 Contract Conditions and Service Levels 30 2 The Bidder shall be liable to fully recompense the Purchaser for any loss of revenue arising from breach of confidentiality The Purchaser reserves the right to adopt legal proceedings civil or criminal against the Bidder in relation to a dispute arising out of breach of obligation by the Bidder under this clause 31 Events of De
174. ming Hardware and Software Testing Conduct testing of various components modules of the software developed web portal and NRTS application as per the latest version of the IEEE 730 standards The System Integrator shall be required to share the testing documents and standards with the designated S w testing team wherever applicable required e Assist INC in carrying out user acceptance of solution e System Test Cases with Results e UAT Case and Results Page 19 Section 5 Scope of Work e Rectifying the Hardware and Software including the web portal and NRTS application software issues bugs reported during the testing upto the satisfaction of INC e Final approval user acceptance of the software and system shall be given by INC after successful implementation and testing This is the responsibility of the System Integrator to obtain the UAT approval from the INC Table 6 Document Deliverables at UAT phase Document Deliverables S No Document Deliverable Contents 1 User Acceptance Testing Plan e As per the latest version of the IEEE 730 2 User Acceptance test cases standards 3 User Acceptance test report 4 2 Setting up of Data Center and Disaster Recovery Center VI The System Integrator shall be responsible for establishing INC servers storages and other components in a fully equipped and secured Data Center DC and Disaster Recovery Center DRC facility which may or may not
175. n gt 99 5 and SNC office locations minutes in a week less total down time in minutes in a week excluding planned network downtime The network gt 99 5 to lt 98 0 up is considered available when all the services in full time measured on a capacity are available weekly basis timeframe shall be with prior written intimation to the gt 93 0 to lt 94 0 up Purchaser time measured on a Measurement Tool Reports from EMS weekly basis Network Availability 9 9 Total minutes during the week Planned downtime um tram d time measured on a Page 38 Section 3 Contract Conditions and Service Levels Measurement Definition Target Severity Level Downtime minutes during the week 100 Total weekly basis minutes during the week gt 97 0 to lt 96 0 up time measured on a weekly basis 96 0 up time Planned Network Downtime refers to unavailability of 7 ded measured on a weekly network services due to infrastructure maintenance basis activities such as configuration changes up gradation or changes to any supporting infrastructure Details related to such planned outage shall be agreed with the INC and SNCs Measurement Tool Reports from EMS Total Time shall be measured on 16 6 basis 13 Network Availability Network availability for a week is defined as total time in between DC and DR minutes in a week less total down time in minutes in a week excluding planned network downtime The netw
176. n 5 Scope of Work S He shall manage integration testing along with Solution Architect Software and Testing Engineers S He shall prepare Performance Test Plan which shall specify the business transactions that shall be tested for performance S He shall be responsible for organizing planning directing and coordinating FMS Engineer s S He shall have extensive experience and proven expertise in managing similar multi task contracts of this type and complexity S He shall have a thorough understanding and knowledge of the principles and methodologies associated with program management vendor management quality assurance metrics and techniques and configuration management tools S He shall have a minimum of 10 years experience in IT with minimum 4 years in Project Management S He shall be B Tech B E with post graduate S He shall have PMP or an equivalent certification S He shall be available onsite for full time during project implementation 5 5 2 3 Solution Architect Software S He shall be responsible for creating or selecting the most appropriate architecture for a system or systems such that it suits the business needs satisfies user requirements and achieves the desired results under given constraints S He shall create Overall technical design System Design Document SDD of the System consisting of project standards the functional design and the database design the blueprints which provide th
177. nagement Process 43 2 1 Either Purchaser or the Bidder may raise an issue by documenting the business or technical problem which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions 43 2 2 Any unresolved issues disputes concerning the Project Contract between the Parties will first be referred in writing to the Project Manager for his consideration and resolution If the Project Manager is unable to resolve any issue dispute within 5 days of reference to them the Project Manager will refer the matter to the Program Management Committee If the Program Management Committee is unable to resolve the issues disputes referred to them within 15 days the unresolved issue dispute will be referred to Steering Committee for resolution The Steering Committee within 30 days of reference to them shall try to resolve the issue dispute 43 2 3 If the Steering Committee fails to resolve a dispute as per the above clause the same shall be referred to arbitration The arbitration proceedings shall be carried out as per the Arbitration procedures mentioned in Clause 17 of this section of RFP 44 Service Level Change Control 44 1 General It is acknowledged that this Service levels may change as Purchaser s business needs evolve over the course of the contract period As such this document also defines the following management procedures a Aprocess for negotiating cha
178. ncrease in registered nurses 1 20 000 per annum Number of Nursing colleges approved by INC 3000 Number of users at INC 15 users Number of users at each SNC io Concurrency of internal users of INC SNC Above 8096 5 5 Constitution of the Team 5 5 1 Overview System Integrator shall provide adequate number of personnel each responsible for a specific role within the system System Integrator must provide clear definition of the role and responsibility of each individual personnel System Integrator shall have a defined hierarchy and reporting structure for various teams that shall be part of the project All the concerned staff shall log an attendance on a daily basis at their respective reporting location System Integrator shall ensure that all the personnel identified for this project have high level of integrity System Integrator shall obtain an undertaking from each of the personnel assigned and the same shall be submitted to INC as and when demanded The following table provides an indicative list of resource categories and the minimum resource requirements estimated for the different sites However System Integrator shall independently estimate the teams size required to meet the requirements of Service Levels as specified as part of this RFP System Integrator shall propose qualified technical personnel with adequate skills levels to manage the infrastructure Table 20 Resource Requirement S No Resour
179. nd fixing or devices related escalating to the second level to respective Resolution of 98 96 of the total calls within 1 working 2 issues Vendors getting the confirmatory details about the day of logging the call same from the Vendor and conveying the same to the end user the services related troubles during Resolution of 98 96 of the total calls within 2 working 3 the first level escalation days of logging the call Provisioning of standby or alternate if required should be done along with associated data being Resolution of 98 96 of the total calls in 2 working days 4 restored services reinitiated and SLA conditions of logging of the call being met Final Resolution shall be deemed to be complete only after the original equipment is replaced reinitiated along with data being restored to the correct state and services are resumed Monthly measurement level Refer to Clause 4 of Section 5 Scope of work for Page 49 Section 3 Contract Conditions and Service Levels 40 7 Measurement Definition details of Facility Management services Measurement Tool System generated call log of the complaints at IT Help Desk Measurement Resolution Time Definition Resolution Time means time taken by the Bidder s software maintenance staff to troubleshoot and fix the bugs defect from the time the call has been escalated to the Bidder team till the delivery of the soluti
180. nd users to effectively and efficiently use the application system to support business processes System Integrator shall prepare the solution specific Training Manuals and submit the same to INC for review and approval The Training Manuals etc shall be provided in both English and local language of the State for respective State Nursing Council System Integrator shall provide training to selected officers from INC around 20 and all SNCs around 150 covering functional technical aspects usage and implementation of the products and solution System Integrator shall provide separate training manuals for both the type of users Page 26 Section 5 Scope of Work VI VII VIII XI XII XIII XIV System Integrator shall impart training related to application deployment installation administration and maintenance to technical users of INC The knowledge transfer shall include initial and ongoing training and skills development training materials operations manuals procedure manuals and deployment installation guide as mentioned under technical documentation System Integrator shall ensure that all concerned personnel receive regular training sessions on the procedures of incident disaster management and their roles and responsibilities in such situation System Integrator shall prepare interactive Online Training Module for the applications Interactive modules should be available in English It
181. ng 1 O rs O i EEE l es NWS REQ 018 Support management control by AAA and CPU processed traffic control yyy H a SNMP over IPv6_ SSS TSS SSS HTTP overPV6 EL lPvoNTPsupot S lPvoTemetsuport O T ILL NWS REQ 033 Page 18 of 25 16 port Gigabit Managed POE Industrial Grade Switch for SNCs Sr No Item Requirement Description Complaince Yes No NWS REQ 034 J IPveACL PVG ACK NWS REQ 035 IEEE 802 3 IEE 802 3u IEEE 802 3z IEEE 802 3x IEEE 802 1p IEEE 802 1q IEEE 802 3ad IEEE 802 1d IEEE 802 1w IEEE 802 1s IEEE Standards 802 1x NWS REQ 036 Operating Temperature 10 to 60 Deviations Remarks NWS REQ 038 Web based Management and configuration NWS REQ 039 Indsstrial standard Command Line Interface CLI based configuration NWS REQ040 RS 232 console RJ45 connector Console USB mini type B console NWSREQO41 premt NWEREQo42 LEDs for diagnosties ff sd pq NWS REQ 037 Configuration and Management SNMP Management v1 v2 v3 Ooo S o o Ooo S Doo d Page 19 of 25 Desktop Sr No Item Requirement Description Complaince Yes No PEELS KETENS ne ae a e a Memory support DDR3 or better specifications DSK REQ 002 Motherboard amp Chipset OEM M
182. nges to the Service Levels b Anissue management process for documenting and resolving particularly difficult issues c Purchaser and Bidder management escalation process to be used in the event that an issue is not being resolved in a timely manner by the lowest possible level of management Page 55 Section 3 Contract Conditions and Service Levels 44 2 44 3 Any changes to the levels of service provided during the term of this Agreement will be requested documented and negotiated in good faith by both parties Either party can request a change Service Level Change Process The parties may amend Service Level by mutual agreement in accordance Changes can be proposed by either party Unresolved issues will also be addressed The Bidder s representative will maintain and distribute current copies of the Service Level document as directed by Purchaser Additional copies of the current Service Levels will be available at all times to authorized parties Version Control All negotiated changes will require changing the version control number As appropriate minor changes may be accumulated for periodic release or for release when a critical threshold of change has occurred 45 Exit Management Plan 45 1 45 2 45 3 An Exit Management plan shall be furnished by Bidder along with the Project Plan document as mentioned in clause 9 26 sub clause 9 26 1 of this document The document shall deal with at least the follow
183. nt 9 Period of Validity of Bids ecce eve e e te vete o o dee 10 Terms and Conditions Of Bidder i eL atten edite pert 10 Local Gondlitioris citt ra t n Peg e Pc b b Rt e d E s 10 Last Date for Receipt of Bids ssssssssssssssseeeeeeeeeeee nennen ener nter 11 Late BIds ic dad e eei t ER ER i i qo e at e x Hd eet ed ee te e Pet 11 Modification and Withdrawal of Bids esses trennen 11 Contacting the Purchaser eese isses eee nne tne tn enne nn tns tn stretti nne trennen ens 11 Evaltjation of BIOS oer inca Re Ee Pete htt d io deg ececi tbe nete ee 12 Post Qualification and Award Criteria 19 Purchaser s Right to Vary Scope of Contract at the time of Award sss 19 Purchaser s Right to Accept Any Bid and to Reject Any or All Bids 19 Notification o AWAI cei tetetoda mtb tem teu EMI 20 Performance Bank Guarantee sse enne nnne 20 Signing of Contracts vs tte dun ene A E a ete etre reads 20 Hejection Criteria RR GRO ERI eee Be 20 Page 3 Section 2 Instructions to Bidder 1 Contents of the RFP Document 1 1 The Scope of Work procedures and Contract terms are prescribed in this RFP Document In addition to Section 1 the RFP Document includes SECTION CONTENTS Section 2 Instruction to Bidders Section 3 Contract Conditions and Service Levels Section 4 Bid Submission Formats Section 5 Scope of
184. nt for such service provider to the satisfaction of the Purchaser at no additional charge Failure on the part of the Bidder to find a suitable replacement and or terminate all agreements contracts with such member shall amount to a breach of the terms hereof and the Purchaser in addition to all other rights have the right to claim damages and recover from the Bidder all losses or other damages that may have resulted from such failure The Bidder shall not terminate the contract agreement with the sub contractor s without prior written consent of the Purchaser Further in case the Bidder terminates any contract arrangement or agreement with a sub contractor for any reason whatsoever the Bidder shall ensure the smooth continuation of services by providing forthwith a suitable replacement which is acceptable to the Purchaser at no additional cost to the Purchaser Page 9 Section 3 Contract Conditions and Service Levels 9 Bidder s Obligations 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 The Bidder s obligations shall include all the activities as specified by the Purchaser in the Scope of Work and other sections of the Tender and Contract and changes thereof to enable Purchaser to meet the objectives and operational requirements It will be the Bidder s responsibility to ensure the proper and successful implementation performance and continued operation of the proposed solution in accordance with and
185. ntegration testing along with Solution Architect Software and Testing Engineers S He shall prepare Performance Test Plan which shall specify the business transactions that shall be tested for performance S He shall be responsible for organizing planning directing and coordinating FMS Engineer s S He shall have extensive experience and proven expertise in managing similar multi task contracts of this type and complexity Page 47 Section 5 Scope of Work S He shall have a thorough understanding and knowledge of the principles and methodologies associated with program management vendor management quality assurance metrics and techniques and configuration management tools S He shall have a minimum of 10 year experience in IT with minimum 4 years in Project Management S He shall have PMI or an equivalent certification S He shall be available onsite for at least one full day per week 5 5 3 2 Programmers S He shall be able to carry out analysis of the software requirements and prepare detailed specifications of the requirements S He shall be responsible for covering the cycle of implementation to unit and integration testing for the application allocated to him her S He shall translate the SRS into the selected programming language to create source code and executables S He shall undertake unit testing the same using the unit test plan prepared during detailed design phase The defects found in this te
186. o nel ei etie d a oo rede edd gor d de dod 44 5 53 Non Key Personnel uie aa ir pr etu edad cde ye ye yea 47 5 5 4 Expected effort from Key personnel deployed by System Integrator 50 5 6 INC AND SNC S OFFICE LOCATIONS esses ennt tnnt tentent nenne nnns 51 Page 3 Section 5 Scope of Work LIST OF TABLES PARLE LD DOCUMENT DELIVER LES ET TTETER REQUIEM EET STER PEASE eese emere nennen 1j Trig 2 DOCUMENT DELIVERABLES E TD EVELOPN EET OE TEE ESPORTALAND WARTS QPPUICATION PR ASE un eee ee E TEES PEMIB AED EBERT Porn coe tt et feme tmt e tod don Rh acad t so bun 1 DELE EE EAE IEE D ENERO E ate 1 TABLES DOCUMENT DELIVERABLES AT SOFTWARE TESTING OF THEW ER PORTALAND UR TS APPLICA TIOU PERSE ses ee E PEE OCIS EENE RETER KTI A OPE EEUncec coegerit ere Bron vpn teer tene mee ever ge eee 1l ERE T SE PEDES EEG TAS PORE TSG RE SAGE EVE osea etn tt Rot e etd telae dt etc ets I TABLED DISASTER RECOVERY CE TER DEY COM POV ENTS DICKIE sess nere ll PACES DCT TELE LES ED SET THEE DC I E tinci lebenden ee pan ntc tetendit 1 Trait LO DO CE ERT D EL ERA BLES FOR SITE SUBVET iis nere ree emere rene nnn E TALE LT E pr ORKSREQUIREM EET RT STETE B URSI E COUN CS iterate E Trait L1 DOCU EE T D ELIWEIA DIES ED E SETTIEG VET ORE COREECTIOE cesses eere rennen ens Li Tie 3sboatun eur D eum ERA ALES DU REG T ERU UE G AND CAPACITY DUONG dd EEE EE C EETSEE ERES ES TG Gs LIV Paste codes eate rat
187. o commence and proceed with the installation of the works in accordance with the programme of work or for performance of Facilities Management Services Reporting Progress 9 25 1 The Bidder shall monitor progress of all the activities related to the execution of this contract and shall submit to the Purchaser progress reports with reference to all related work milestones and their progress during the implementation phase 9 25 2 Formats for all abovementioned reports and their dissemination mechanism shall be discussed and finalized at the Kick Off meeting The Purchaser on mutual agreement between both parties may change the formats periodicity and dissemination mechanism for such reports Page 12 Section 3 Contract Conditions and Service Levels 9 25 3 9 25 4 9 25 5 9 25 6 9 25 7 9 25 8 9 25 9 Periodic meetings shall be held between the representatives of the Purchaser and the Bidder once in every 15 days during the implementation phase to discuss the progress of implementation After the implementation phase is over the meeting shall be held as an ongoing basis as desired by INC to discuss the performance of the contract The Bidder shall ensure that the respective solution teams involved in the execution of work are part of such meetings A high level Steering Committee involving representative of the Purchaser and senior officials of the Bidder shall be formed for the purpose of this contra
188. obes or scans detected on internal systems isolated instances of known computer viruses easily handled by antivirus software Severity 2 Small numbers of system probes or scans detected on external systems intelligence received concerning threats to which systems may be vulnerable Page 48 Section 3 Contract Conditions and Service Levels Severity 3 Significant numbers of system probes or scans detected penetration or denial of service attacks attempted with no impact on operations widespread instances of known computer viruses easily handled by anti virus software isolated instances of a new computer virus not handled by anti virus software Severity 4 Penetration or denial of service attacks attempted with limited impact on operations widespread instances of a new computer virus not handled by anti virus software some risk of negative financial or public relations impact Severity 5 Successful penetration or denial of service attacks detected with significant impact on operations significant risk of negative financial or public relations impact 40 6 Services related to Facility Management Severit Measurement Definition d Level Resolution of IT Resolution Time means time taken after the Resolution of 98 of the total calls within 4 hours of hardware trouble call has been logged on the helpdesk in logging the call application network resolving diagnosing troubleshooting a
189. of personnel 1 Project Director Key Personnel 1 1 Project Manager Key Personnel 1 Post implementation Non Key Personnel 1 Project Manager 4 Solution Architect Key Personnel 1 3 Software 5 Solution Architect Key Personnel 1 3 Infrastructure and Hardware 6 Software Architect Key Personnel 1 3 Network amp Security 7 Business Analyst Key Personnel 1 2 Legend post go live requirement Page 50 Section 5 Scope of Work 5 6 INC and SNC s Office Locations The current addresses of office locations are mentioned below These may or may not change during the contract period However SNC would be located in State Capitals Table 22 Office Locations S No Location Address 1 INC Office Combined Councils Building Kotla Road Opp Mata Sundri College New Delhi 110002 2 Kerala Nurses and Red Cross Road Thiruvananthapuram 695035 Midwives Council Kerala 3 Maharashtra Nursing IInd Floor Nurses Hostel E S I S Hospital Campus Council Mulund West Mumbai 400 080 Maharashtra 4 Manipur Nursing Council Medical Directorate Lamphelpat Imphal West 795004 Manipur 5 Orissa Nurses and HOD Building Bhubaneswar 751 001 Orissa Midwives Council 6 West Bengal Nursing Council 8 Lyons Range 4th Floor Mitra Building Kolkata 700 001 West Bengal 7 Tripura Nursing Council Directorate of Health Services Buildin
190. of the said works for the sum of s es upon the terms laid out in this RFP b The Bidder hereby agrees to provide Services to Purchaser conforming to the specified Service Levels and conditions mentioned c The following documents attached hereto shall be deemed to form an integral part of this Agreement Complete Request for Proposal RFP Document Section 1 2 3 4 5 and 6 of the RFP Break up of cost components Bidder s Commercial Proposal The Purchaser s Letter of Intent dated lt lt gt gt To be issued later by the Purchaser The Bidder s Letter of acceptance dated lt lt gt gt To be issued later by the Purchaser Bid submitted by the Bidder as per file No lt lt gt gt d The mutual rights and obligations of the Purchaser and the Bidder shall be as set forth in the Agreement in particular e the Bidder shall carry out and complete the Services in accordance with the provisions of the Agreement and e the Purchaser shall make payments to the Bidder in accordance with the provisions of the Agreement NOW THESE PRESENTS WITNESS and the parties hereto hereby agree and declare as follows that is to say in consideration of the payments to be made to the Bidder by the Purchaser as hereinafter mentioned the Bidder shall deliver the services for the said works and shall do and perform all other works and things in the Contract mentioned or described or which are implied there from or there
191. on MPP XLS or any other format chosen by the System Integrator Service Level Agreement SLA Performance Security Deposit 2 Study Design Perform System Study T 8 Weeks M1 Approved Software Requirement Development amp and Prepare SRS includes 2 weeks for Specifications SRS Deployment of approval of SRS by NRTS Purchaser 3 Development and T 22 Weeks M4 System Design Document SDD Deployment of web portal Includes 3 weeks of Process Design Report and NRTS application time taken for UAT Testing Methodology including test acceptance cases and test plan and Test Results Core application perpetual license along with source code Server and client edition usage Page 36 Section 5 Scope of Work Sr No Scope of Work Milestone Date of Submission from T Payment Milestone Deliverables Reports Documents Infrastructure perpetual licenses in the name of the purchaser for the various middleware Portal and third party tools used by the System Integrator to run the application with 3 years OEM Support UAT Acceptance Setting up of Data Center and Disaster Recovery Center Supply Installation Configuration and Commissioning of Server Side Infrastructure T 16 Weeks M2 Supply Installation Configuration and Commissioning of Server Side Infrastructure at both DC and DR Supply Installation Conf
192. on 3 1 of the Indian Nursing Council Act 1947 of parliament in order to establish a uniform standard of training for nurses Midwives and health visitors under Section 15 A of Indian Nursing Act 1947 Indian Nursing Council has a mandate to maintain Indian Nursing Register State Nursing Council of all 25 States Register and renewal of registration for the practicing nurses midwives ANM FHW with a mission and vision to provide a database of actual practicing nurses in the respective States Nurses Midwives Primary registration of a nurse is mandatory with the respective State Nursing Council where his her nursing college is located Nurses also need to get themselves registered to other state if they move to other state for work Nurses midwives would be able to access may services online Healthcare societies Hospitals private clinics Medical institutions like healthcare societies hospitals clinics etc should employ only registered nurses The system would help them to validate the registration of a nurse midwife Page 10 Section 5 Scope of Work Nursing Schools College Nursing schools colleges are required to submit the enrolment details of the students to the respective State Nursing Council SNC immediately after the admissions are closed and at the end of entire course 3 Conceptual Technical Design of NRTS 3 1 Conceptual Technical Design of NRTS 3 1 1 The NRTS Application NRTS is conceptualized as a c
193. on Full Panel Support to print with Color Yes YMCKO Short Panel Support to print with Yes Monochrome black ribbon Support to In line Off Line Yes 0000000000000 f o E Page 21 of 25 Deviations Remarks Passbook Printer Sr No PBP REQ 001 PBP REQ 002 PBP REQ 003 PBP REQ 004 PBP REQ 005 PBP REQ 006 PBP REQ 007 PBP REQ 008 PBP REQ 009 Item Requirement Description Complaince Yes No To be specified by Vendor Model Tobe specified by Vendor o pins Size No of column 90 columns S Passbook Support Vertical amp Horizontal Po pee eee MEN RR draft mode Interface Parallel USB 2 0 For D parallel provide PCI based parallel Interface card Adjustment amp Automatic thickness adjustment auto alignment auto border Drivers amp accessories Driver CD for Linux amp id E Windows Power Parallel USB Cable Page 22 of 25 Deviations Remarks Fingerprint Reader Sr No Item Requirement Description Complaince Yes No PR REQ 001_ Image Resolution 500ppi 0 o PR REQ 002 Image Capture Area gt 3 2 3 0 4 FPR REQ 003 Image Quality FBI IAFIS Appendix F Specifications Po Compliance FPR REQ 004 Capture time Auto capture capability for flat fingerprints without operator intervention Left and right hands and both thumbs 10 prints in under 15 seconds PR REQ 005 Indicator Green illumina
194. on to INC for UAT and subsequently updates the status of the call in the Help Desk system Services related to Application Maintenance Resolution of bugs defects Severity Level of Bugs Critical At least 99 calls to be resolved within 2 working days Severity Level Severity Level gt 97 to lt 99 calls be resolved within 2 working days gt 95 to lt 97 calls to be resolved within 2 working days lt 95 calls to be resolved within 2 working days Page 50 Section 3 Contract Conditions and Service Levels Severity Measurement Definition Level of Severity Level Bugs High At least 99 calls to be It is based on Monthly resolved within 3 working measurement level days Measurement Too System gt 97 to lt 99 calls to be 4 generatedcalllog erue resolved within 3 workin g complaints from IT Help Desk daye EMS y gt 95 to lt 97 calls to be 5 resolved within 3 working days lt 95 calls to be resolved 6 within 3 working days Medium At least 99 calls to be resolved within 4 working days gt 97 to 99 calls be 4 resolved within 4 working days gt 95 to lt 97 calls to be 5 resolved within 4 working days Page 51 Section 3 Contract Conditions and Service Levels Severity Measurement Definition Level of Severity Level Bugs lt 95 calls to be resolved 6 wit
195. or Proposal for Selection of System Integrator for Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council INC Tender No NRTS 001 Dated 30 12 2013 Section 3 Contract Conditions and Service Levels SECTION 3 Contract Conditions and Service Levels Page 2 Section 3 Contract Conditions and Service Levels 20 21 22 23 24 Table of Contents GENERAL CONDITIONS OF CONTRACT GCC escscecccceseeseeeeeeeceeeeeeeceeeeseeaeeeseesaseetanensees 5 Definition Of Terms oin hb tetetetoletiene eo o ptt te B ER TREE UA 5 Interpretation eee denen ve ve e SE edd ic ot Le e d Fe deed dre ree deve ten 6 Gonditions Precedente teer n eee tenet t eh o n e tegere 7 Scope of work COntract cuente tete e eee edt e ete ets 7 Key Performance Measurements ceccecceceseeseeseeseeeeceeeeeesaceeeeaeeaeeeeseesaeeaeeaesaeeaeeaseateaseateaeens 7 Commencement and Progress csccscceessessessesceececeseeseceaceeeeeeeeeeeesaeeceesaecaecaesaaesaeseeeeteacsaseetees 8 Approvals and Required Consent cccsccescesccsccseeeeeeeeeseeseeaceaceaeeaeeaecneeeeesaeeneeeeseeseaseaseaeeaeeaee 8 SUD COntact E 8 Bidder s Obligations 2 iic rice tee e vede ettet o ns 10 Purchaser s Obligatioris t rte te EU ur E ER a HERRERA 16 uil
196. or his team or any person s deployed by Prime Bidder or his team for professional incompetence or negligence or for being deployed for work for which he is not suited The Bidder shall consider the Purchaser s Representative request and may accede to or disregard it The Purchaser s Representative having made a request as aforesaid in the case of any person which the Bidder has disregarded may in the case of the same person at any time but on a different occasion and for a different instance of one of the reasons referred to above in this Clause object to and require the Bidder to remove that person from deployment on the work which the Bidder shall then forthwith do and shall not again deploy any person so objected to on the work or on the sort of work in question as the case may be without the written consent of the Purchaser s representative The Purchaser s representative shall state to the Bidder in writing his reasons for any request or requirement pursuant to this Clause The Bidder shall promptly replace every person removed pursuant to this section with a competent substitute and at no extra cost to the Purchaser 9 28 Adherence to safety procedures rules regulations and restriction 9 28 1 9 28 2 The Bidder s Team shall comply with the provision of all laws including labour laws rules regulations and notifications issued there under from time to time All safety and labour laws enforced by statutory agencies and by Pu
197. ork is considered available when all the services in full capacity are available Network Availability 96 Total minutes during the week Planned downtime gt 99 to lt 97 0 up Downtime minutes during the week 100 Total time measured on a minutes during the week weekly basis Page 39 Section 3 Contract Conditions and Service Levels Measurement 14 Network Quality of Service Definition Total Time shall be measured on 16 6 basis Planned Network Downtime refers to unavailability of network services due to infrastructure maintenance activities such as configuration changes up gradation or changes to any supporting infrastructure Details related to such planned outage shall be agreed with the INC and SNCs Measurement Tool Reports from EMS Quality of Service QoS refers to the capability of a network to provide traffic engineering to selected network traffic The primary goal of QoS is to provide priority including dedicated bandwidth controlled jitter latency and improved loss characteristics Measurement Tool Reports from EMS gt 97 0 to 96 096 up time measured on a weekly basis gt 96 0 to 95 096 up time measured on a weekly basis 95 096 up time measured on a weekly basis 99 throughput of minimum stipulated bandwidth during 16 6 hours gt 97 and 9996 throughput of minimum stipulated bandwidth during 16 6 hours lt 97 throughput of minimum stipu
198. ort resolution time Monthly 5 Network Network up time report of all Monthly Within 1 Week of Management network devices end of each Report Monthly 6 SLA Compliance Monthly Within 1 Week of Report end of each Monthly 7 SLA FMS Log reports of help desk Call Daily Daily Support User resolved unresolved and escalated issues List of stand by equipments Monthly Within 1 Week of Incident Reporting end of each Month User complaint resolution time Monthly Within 1 Week of end of each Month 8 SLA Manpower Attendance of Manpower Monthly Within 1 Week of Report deployed end of each Month 9 Backup and Log reports of backup server Monthly Within 1 Week of recovery end of each services Monthly 10 Configuration PEPON on changes like Monthly Within 1 Week of configuration changes patch changes end of each upgrades database Page 34 Section 5 Scope of Work Sr Activity Deliverable Frequency Time Frame No reorganization storage Monthly reorganization log truncation volume expansion user creation user password reset etc 11 SLA Web Portal Application up time report Monthly Within 1 Week of Application S w end of each Report Month 12 SLA Web aun A m Monthly Within 1 Week of Portal Support FeROne rane ime to DOS end of each Month REPON ONMINOrCNANGES Monthly Within 1 Week of reported and time taken to let end of each complete Month Report on incident reporting of Monthly With
199. otherboard 1 1 1 O DSK REQ 003 Video integrated Graphic controller Integrated 10 100 1000 Gigabit Ethernet controller Ports 1 HDMI port Preferable 2x USB 2 0 and 2 x USB 3 0 Preferable 1xKeyboard port 1xMouse port 4 in 1 Media Card Reader Preferable Built in microphone Stereo jack DSK REQ 006 DSK REQ 001 DSK REQ 002 DSK REQ 003 DSK REQ 005 DSK REQ 007 DSK REQ 008 DSK REQ 009 DSK REQ 010 DSKREQO11 DSK REQ 012 DSK REQ 013 DSK REQ 015 DSK REQ 016 SK REQ 020 DSK REQ 006 22X DVD writer or higher Monitor 18 5 TFT or more 4 3 aspect ratio LCD Monitor 1280 x 1024 resolution with 5 ms response time or better specifications TCO 05 certified i Pe osd 07 G a ee DSK REQ 007 oc DSK REQ 008 o DSK REQ 009 i OO G DSK REQ 011 Keyboard 107 or more Keys Keyboard o T pecu USB Optical Scroll Mouse with anti static mouse pad resolution of Optical EE 1000 cpi Complying to CE and FCC norms Biometric Authentication The user should be able to logon to the Desktop OS through biometric authentication and shall be capable of 1 N authentication as more than 1 personnel may access on the workstation PRAE Mamgment o mem mee o Management PS DM ee mteraceimpemontan LP DMI Interface implementation DSK REQ 016 i oc p oc se System Chassis Desktop with wired keyboard and wired mouse DSK REQ 017 OS Support amp Windows
200. ource proposed for the key position should not change in the first six months of the project Any change of resource post six months should be compensated with equivalent or better resource It is also informed that the INC would interview the resources suggested by the bidders before their deployment on board z Total Panie Experience Total S No Name of the AUS PropcsediRol Higher Qualification Certifications E IT EXGO HOS Resource g po Qualification E g B Sc e g PMI ITIL wh boss industry in in years B E Diploma years 1 1 Name 1 Proposed position only one candidate shall be nominated for each position role 2 Date of Birth Nationality 3 Education Indicate college university and other specialized education of staff member giving names of institutions degrees obtained and dates of obtainment 4 Years of experience Section 4 Bid Submission Formats 1 Name 5 Years with the firm 6 Areas of Expertise as required for the Profile and no of years of experience in this area 7 Certifications and Trainings attended 8 Employment Record Employer Position From To Starting with present position and last 2 firms list in reverse order giving for each employment dates of employment name of employing organization positions held 14 Detailed Tasks L
201. out causing any performance degradation The Bidder shall ensure that the OEMs provide the support and assistance to the Bidder in case of any problems issues arising due to integration of components supplied by him with any other component s product s under the purview of the overall solution If the same is not resolved for any reason whatsoever the Bidder shall replace the required component s with an equivalent or better substitute that is acceptable to Purchaser Page 11 Section 3 Contract Conditions and Service Levels 9 18 9 19 9 20 9 21 9 22 9 23 9 24 without any additional cost to the Purchaser and without impacting the performance of the solution in any manner whatsoever The Bidder shall ensure that the OEMs for hardware servers equipment supply and or install all type of updates patches fixes and or bug fixes for the firmware or software from time to time at no additional cost to the Purchaser The Bidder shall ensure that the OEMs for hardware servers equipment conduct the preventive maintenance on a periodic basis and break fix maintenance in accordance with the best practices followed in the industry The Bidder shall ensure that the documentation and training services associated with the components shall be provided by the OEMs without any additional cost to the Purchaser The Bidder shall provision the required critical spares components at the office locations of the Purchaser for
202. ov in for fingerprints e The Sl shall be responsible to store RAW images for all biometric data capture The application will be integrated with following third party applications e SMS Gateway e Payment Gateway e Integration with Email Solution The application is expected to a web based application which would be connected through central servers through primary network connectivity As and when the registration data is entered it would be uploaded to the central servers in real time In case both primary and secondary network connectivity fails provision should be provided to store the data locally and upload the batch as and when connectivity to the server is resumed In such cases special series of NUID number should be given to each SNC so that operations run smoothly at all locations Functional Requirement Specification The System Integrator shall validate the high level Functional Requirement Specifications FRS with the INC and respective SNC and may change as required The high level FRS is provided as Annexure A of this RFP document System Requirement Study Although FRS has been provided for the application the System Integrator will be responsible to carry out an independent validation study at INC SNCs and select nursing colleges to thoroughly understand the functional and operational process of the organization by e Interacting with concerned INC and SNCs officials e Understanding state specific inclusions in th
203. oval of dust and dirt from the interior and exterior of the equipment Corrective Maintenance services The System Integrator shall be responsible of troubleshooting of hardware problem of all supplied equipments and rectification of the same Documentation of problems isolation cause and rectification procedures for building knowledge base for the known problems d Asset Management Services 1 The System Integrator shall be required to create database of all IT assets like hardware software peripherals etc by recording information like configuration details serial numbers licensing agreements warranty and AMC details etc Create Software inventory with information such as Licenses Version Numbers and Registration Details System Integrator should develop an interface so that INC officials may track the inventory at any time they want The System Integrator shall record installation and removal of any equipment from the network and inform INC even if it is temporary The System Integrator shall register all software procured by INC in this bid document with respective OEMs Page 31 Section 5 Scope of Work e f The System Integrator shall perform software license management and arrange for licensing contract renewal for INC for entire contract period from the date of installation at no costto INC and notify INC on licensing contract renewal Configuration Management Services
204. ower of attorney accompanying the bid Earnest Money Deposit EMD The Bidder shall furnish as part of its bid EMD of the amount and format as mentioned in Clause 3 of Section 1 of this RFP The EMD is required to protect the Purchaser against the risk of Bidder s conduct which would warrant the EMD s forfeiture pursuant to Clause 13 6 The EMD denominated in Indian Rupees shall be in the form of a bank guarantee issued by a Nationalized Scheduled Bank in the proforma provided at Clause 1 4 of Section 4 of this RFP and shall have validity as stated in Clause 3 of Section 1 of this RFP Unsuccessful Bidders EMD will be discharged returned after award of contract to the successful Bidder No interest will be paid by the Purchaser on the EMD amount The successful Bidder s EMD shall be discharged upon the Bidder executing the Contract pursuant to Clause 27 and after furnishing the performance security pursuant to Clause 26 The EMD may be forfeited Page 9 Section 2 Instructions to Bidder 14 14 1 14 2 15 15 1 16 16 1 13 6 1 if a Bidder withdraws its bid during the period of bid validity specified by the Bidder in the Bid or 13 6 2 in the case of a successful bid if the Bidder fails i to sign the Contract in accordance with Clause 27 or ii to furnish performance security in accordance with Clause 26 Period of Validity of Bids Bids shall remain valid for a period of 6 months A bid valid for a
205. p Complaince Yes Deviations Remarks Sr No Item Requirement Description No number of enclosure BCH REQ 002 Same enclosure should support Intel Xeon AMD Opteron or RISC EPIC blades Enclosure should also support Unix Linux and Windows Operating environment solution BCH REQ 004 Should provide a highly reliable and high performance design in the blade enclosure with no single point of failure Should provide detailed technical information BCH REQ 005 Should be able to accommodate the blade servers mentioned in the sections below in the proposed blade enclosures blade server with 1 connectivity module failure in the chassis cna cc simultaneous remote access for different servers in the eee dt enclosure BCH REQ 008 LAN Interconnect Two or Four network ports from each of the servers in the enclosure BT be available on 10 Gigabit LAN switch Link Aggregation Module Pass through to connect to external network devices BCH REQ 009 Fibre Channel Redundant 8GB Fibre Channel Pass thru Interconnect modules FCoE MM NI Lc BCH REQ 010 MAC Address amp Blade Enclosure should preferably support management amp deployment WWN Management of MAC Addresses of NIC Adapters and WWN No of FC adapters at the chassis level so that replacement of a server blade does not involve BCH REQ 006 The Midplane Backplane all interconnect switches the power bus running across the chassis should be in redundant configuration Chassis connect
206. pable of delivering greater than 200Gbps per I O slot This switching speed in one direction i e total of minimum 400 Gbps per slot Hardware features The switch should support minimum 16K IPv4 and IPv6 unicast routes and 8K of IPv4 and IPv6 Mulicast Roues Scalability Chassis Must support minimum following port configuration onasked I O modules any of the following port configuration should be available on demand just replacing the I O Modules Minimum 40 x10 Gigabit Ethernet ports Minimum 6 x 40 Gigabit Ethernet ports Scalability Must support port channeling or equivalent across multiple chassis Scalability Scalability Physical standards for Network Device Should support Ethernet IEEE 802 3 10BASE T Fast Ethernet IEEE 802 3u 100BASE TX Gigabit Ethernet IEEE 802 3z 802 3ab Ten Gigabit Ethernet IEEE 802 3ae Software based standards for Network Device Must support IEEE 802 1d Spanning Tree Protocol IEEE 802 1w Rapid Spanning Tree IEEE 802 1s Multiple Spanning Tree Protocol IEEE 802 1q VLAN encapsulation IEEE 802 3ad Link Aggregation Control Protocol LACP IEEE 802 1ab Link Layer Discovery Protocol LLDP IEEE 802 3x Flow Control Scalability Must support auto sensing and auto negotiation Link Speed Duplex Scalability Routing protocol support Static IP routing OSPF BGPv4 MP BGP BGP Route Scalability Should support Bidirectional Forwarding De
207. pite the presence of adequate and stipulated safeguards the failure to perform obligations has occurred at any location in scope In such an event the affected party shall inform the other party in writing within five days of the occurrence of such event Any failure or lapse on the part of the Bidder in performing any obligation as is necessary and proper to negate the damage due to projected force majeure events or to mitigate the damage that may be caused due to the above mentioned events or the failure to provide adequate disaster management recovery or any failure in setting up a contingency mechanism would not constitute force majeure as set out above 21 3 n case of a Force Majeure all Parties will endeavor to agree on an alternate mode of performance in order to ensure the continuity of service and implementation of the obligations of a party under the Contract and to minimize any adverse consequences of Force Majeure 22 Delivery 22 1 The Bidder shall bear the cost for packing transport insurance and delivery of all the goods for Selection of System Integrator for design development implementation and maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council at all locations identified by the Purchaser 22 2 The Goods supplied under this Contract shall conform to the standards mentioned in the RFP and when no applicable standard is mentioned to the authoritative standards such standard shal
208. pply of hardware 2012 13 Servers components devices etc Certificate by company statutory auditors development of IT applications areas and Application Maintenance services Bidder should have experience of handling the following projects in India as System Integrator with Government PSU clients in last 3 years 2010 11 2011 12 and 2012 13 including supply of hardware servers components devices software implementation maintenance e Notarized copy of Purchase Order 6 etc Work Order Completion certificate from a Atleast a one 1 assignment with client a minimum project value of Rs 20 00 00 000 Rs Twenty Crore OR b Atleast two 2 assignments with a minimum project value of Rs 15 00 00 000 Rs Fifteen Crore Page 14 Section 2 Instructions to Bidder OR C Atleast two 3 assignments with a minimum project value of Rs 10 00 00 000 Rs Ten Crore Pre Qualification Conditions Proof of document required Bidder should have certification of ISO Copy of valid certificate issued to Bidder technical support to the SNCs 7 9001 2000 and CMMi Level 3 by respective agencies Bidder should have experience in last five years 5 years of working in at least 3 projects where registration is conducted including biometric data and unique Notarized copy of Purchase Order identifier is generated for purpose of Work Order Completion certificate from E tra
209. providing appropriate SLA measurement and monitoring tools for the same In case of severe performance degradation of the system services during the contract period the Bidder will be expected to take immediate corrective action In case issues are not rectified to the complete satisfaction of Purchaser within a reasonable period of time then the Purchaser will have the right to take appropriate penalizing actions including action as per clause 40 or termination of the contract Page 30 Section 3 Contract Conditions and Service Levels 40 Measurements amp Targets 40 1 Implementation Phase related Performance Levels Definition Commencement of Work 1 Team mobilization and commencement of work Measurement Penalty For Bidder related services Within 15 calendar days from the date of Contract The Bidder is expected to mobilize the team for commencement of work for this project Delay beyond 15 calendar days 1 Commencement of work would mean reporting and OMNE contact value availability of the Bidder s resources all Key Personnel as per Section 5 of the RFP at the Purchaser s office for the project Measurement Tool Attendance Register at INC and SNC Office Locations For Facility Management and Handholding Services commencement of work would mean reporting of all proposed resources at the INC and SNC s office locations Measurement Tool SLA Monitoring tool for Online attendance and Manual
210. ral and a word in the plural includes the singular a word importing a gender includes any other gender a reference to a person includes a partnership and a body corporate a reference to legislation includes legislation repealing replacing or amending that legislation where a word or phrase is given a particular meaning it includes the appropriate grammatical forms of that word or phrase which have corresponding meanings in the event of an inconsistency between the terms of this Contract and the Tender and the Bid the terms hereof shall prevail Page 6 Section 3 Contract Conditions and Service Levels 3 Conditions Precedent 3 1 3 2 3 3 4 1 4 2 This Contract is subject to the fulfillment of the following conditions precedent by the Bidder Furnishing by the Bidder an unconditional and irrevocable Performance Bank Guarantee Clause 26 Section 2 of the RFP of amount equivalent to 10 of the Contract value and in a manner acceptable to the Purchaser which would remain valid for the entire contract period also in case of extension and be renewable as may be stipulated by the Purchaser Obtaining of all statutory and other approvals required for the performance of the Services under this Contract This may include approvals clearances wherever applicable that may be required for execution of this contract e g clearances from Government authorities for importing equipment exemption of Tax Duties Levies
211. rchaser shall be applicable in the performance of this Contract and Bidder s Team shall abide by these laws The Bidder shall take all measures necessary or proper to protect the personnel work and facilities and shall observe all reasonable safety rules and instructions The Bidders Team shall adhere to all security requirement regulations of the Purchaser Page 15 Section 3 Contract Conditions and Service Levels during the execution of the work Purchaser s employee also shall comply with safety procedures policy 9 28 3 The Bidder shall report as soon as possible any evidence which may indicate or is 9 29 likely to lead to an abnormal or dangerous situation and shall take all necessary emergency control steps to avoid such abnormal situations Statutory Requirements 9 29 1 During the tenure of this Contract nothing shall be done by the Bidder or his team in contravention of any law act and or rules regulations there under or any amendment thereof governing inter alia customs stowaways foreign exchange etc and shall keep Purchaser indemnified in this regard 10 Purchaser s Obligations 10 1 10 2 10 3 10 4 10 5 President INC or his her nominated representative shall act as the nodal point for implementation of the contract and for issuing necessary instructions approvals commissioning acceptance certificates payments etc to the Bidder Purchaser shall ensure that timely approval i
212. rmination as per Clause 31 and 32 of this section of RFP respectively and the consequences as provided in Clause 33 of this section of RFP 8 0 7 4 0 96 6 2 0 5 1 0 4 0 5 3 0 4 96 2 0 3 96 1 0 2 42 2 42 3 42 4 Performance Penalty for not meeting a measurement parameter for two consecutive quarters shall result in twice the penalty percentage of that respective measurement parameter Maximum Penalty applicable for any quarter shall not exceed 30 of the applicable fees for the respective quarter Two consecutive quarterly deduction of 30 of the applicable fee on account of any reasons will be deemed to be an event of default and termination as per Clause 31 and 32 of this Section of RFP respectively and the consequences as provided in Clause 33 of this section of RFP shall follow Page 54 Section 3 Contract Conditions and Service Levels 43 Issue Management Procedures 43 1 General This process provides an appropriate management structure for the orderly consideration and resolution of business and operational issues in the event that quick consensus is not reached between Purchaser and Bidder Implementing such a process at the beginning of the outsourcing engagement significantly improves the probability of successful issue resolution It is expected that this pre defined process will only be used on an exception basis if issues are not resolved at lower management levels 43 2 Issue Ma
213. routershouldsupportforIPv6 Multicast p oo Poo WANR REQ 024 IPv6 Support Should support IPV6 Quality of Service p ooo Poo WANR REQ 025 IPv6 Support Should perform IPv6 transport over IPv4 network 6 to4 tunneling WANR REQ 026 IPv6 Support Should support SNMP over IPv6 for management p Page 11 of 25 The router must be capable of doing Layer 3 classification and setting ToS Diffserve bits on incoming traffic using configured guaranteed rates and traffic characteristics The marking of the ToS Diffserve bits should be Quality of WANR REQ 027 Service non performance impacting WANR REQ 028 Quality of The scheduling mechanism must allow for expedited or strict priority routing Service for all high priority traffic WANR REQ 029 coe The scheduling mechanism must allow for alternate priority routing traffic necessary to keep from starving WANR REQ 030 QUA of rhe router must provide facility to prioritize the SNMP traffic Multicast P WANR REQ 031 Subbon The multicast implementation must support source specific multicast WANR REQ 032 ms i router must support IGMPv2 and IGMPv3 WANR REQ 033 MPLS Feature Should support all standard protocols WANR REQ 034 MPLS Feature MPLS OAM LSP Ping Trace route for MPLS core WANR REQ 035 MPLS Feature Multicast VPN mVPN Should support Access Control Lists at layer 2 4 in hardware The access list parameters may be any combina
214. rtal and NRTS application The costs of testing other than third party auditing shall be borne by the System Integrator Page 17 Section 5 Scope of Work ll The System Integrator shall be responsible for the following e Conducting testing of various components modules of the software developed as per the latest version of the IEEE 730 standards e Designing the Testing strategy Test Cases e Obtaining sign off on testing approach and plan Table 5 Document Deliverables at Software testing of the web portal and NRTS application phase Document Deliverables S No Document Deliverable Contents 1 Unit and Integration This document will cover the following aspects testing plan e Detailed test plans for comprehensive unit testing of various NRTS application modules e Detailed test plans for comprehensive integration testing of NRTS application 2 Unit and integration This document will detail unit and integration tests testing report conducted and their results 4 1 6 Deployment and Configuration of Web Portal and NRTS Application I The System Integrator shall provide the required infrastructure at DC to host application ll The System Integrator shall be responsible to host install and configure web portal and application at DC lll The System Integrator should provide server and client edition usage licenses Perpetual License in the name of INC for the various tools and
215. ructions to Bidder 11 11 1 12 12 1 12 2 12 3 13 13 1 13 2 13 3 13 4 13 5 13 6 A financial bid submitted with an adjustable price quotation or conditional bid shall be treated as non responsive and the bid shall be rejected summarily Discount The Bidder is advised not to indicate any separate discount Discount if any should be merged with the quoted prices Discount of any type indicated separately will not be taken into account for evaluation purpose Bidder Qualification The Bidder shall mean the Organization on whose behalf the bid response has been submitted The Bidder may be either the Principal Officer MD Company Secretary or his her duly Authorized Representative in which case he she shall submit a power of attorney as mentioned in clause 21 12 3 of this section of RFP All certificates and documents including any clarifications sought and any subsequent correspondences received hereby shall be furnished and signed by the representative or the principal It is further clarified that the individual signing the RFP or other documents in connection with the RFP must certify whether he she signs as 12 2 1 Constituted attorney of the firm if itis a company OR 12 2 2 The Principal officer or his her duly Authorized Representative of the Bidder in which case he she shall submit a certificate of authority on behalf of the Bidder The authorization shall be indicated by p
216. s more than 25 Medium Moderate functional restrictions in the application irrespective of the cause Has a convenient and readily available workaround Affects a few users Low Requiring cosmetic functional changes Does not require any workaround It may include user query suggestions but has no business impact 41 Reporting Procedures 41 1 The Bidder representative will prepare and distribute Service level performance reports in a mutually agreed format by the 5th working day of subsequent month The reports will include actual versus target Service Level Performance a variance analysis and discussion of appropriate issues or significant events Performance reports will be distributed to Purchaser management personnel as directed by Purchaser 41 2 Also the Bidder may be required to get the Service Level performance report audited by a third party Auditor appointed by the Purchaser Page 53 Section 3 Contract Conditions and Service Levels 42 Penalties 42 1 General A maximum level of performance penalties is established and described below The framework for performance penalties as a result of not meeting the Service Level Targets are detailed below Performance penalties shall be levied for not meeting each of the severity levels of performance as per the following table Severity Level Penalty as a percentage of Half Yearly applicable Event of default and te
217. s part of this Contract Agreement are detailed in Section 5 and annexure therein of this tender Page 29 Section 3 Contract Conditions and Service Levels 37 Service Level Agreements amp Targets 37 1 37 2 37 3 This section is agreed to by Purchaser and Bidder as the key performance indicator for this project This may be reviewed and revised according to the procedures detailed in Clause 44 SLA Change Control The following section reflects the measurements to be used to track and report systems performance on a regular basis The targets shown in the following tables are for the period of contact or its revision whichever is earlier The procedures in Clause 43 will be used if there is a dispute between Purchaser and Bidder on what the permanent targets should be 38 General principles of Service Level Agreements 38 1 The Service Level agreements have been logically segregated in the following categories 38 1 1 Implementation phase related performance levels 38 1 2 Availability of Solutions User end 38 1 3 Equipment Availability 38 1 4 Quality of Service 38 1 5 Services related to Facility Management 38 1 6 Services related to Application Maintenance Resolution of Bugs Defects 39 Service Levels Monitoring 39 1 The Service Level parameters defined in Clause 40 shall be monitored on a periodic basis as per the individual parameter requirements The Bidder shall be responsible for
218. s provided to the Bidder as and when required which may include approval of project plans implementation methodology design documents specifications or any other document necessary in fulfillment of this contract The Purchaser s representative shall interface with the Bidder to provide the required information clarifications and to resolve any issues as may arise during the execution of the Contract Purchaser shall provide adequate cooperation in providing details coordinating and obtaining of approvals from various governmental agencies in cases where the intervention of the Purchaser is proper and necessary Purchaser may provide on Bidder s request particulars information or documentation that may be required by the Bidder for proper planning and execution of work and for providing services covered under this contract and for which the Bidder may have to coordinate with respective vendors Purchaser shall provide to the Bidder sitting space and basic infrastructure not including stationery and other consumables at the INC and SNC s office locations 11 Payments 11 1 Purchaser shall make payments to the Bidder at the times and in the manner set out in the Payment schedule as specified in Annexure of Scope of Work section of the RFP Purchaser will make all efforts to make payments to the Prime Bidder within 30 days of receipt of invoice s and all necessary supporting documents All payments agreed to be made by Pur
219. se presents Sealed with the Common Seal of the said Bank this day of THE CONDITIONS of this obligation are 1 If the Bidder withdraws its bid during the period of bid validity specified by the Bidder in the Bid 2 If the Bidder having been notified of the acceptance of its Proposal by the Client during the period of validity of Proposal bidder e withdraws his participation from the Proposal during the period of validity of Proposal document e fails to extend the validity if required and as requested or e fails to produce Performance Bank Guarantee in case of award of tender within 15 days of award of LOI or awarding contract whichever is earlier We undertake to pay to the Client up to the above amount upon receipt of its first written demand without the Client having to substantiate its demand provided that in its demand the Client will note that the amount claimed by it is due to it owing to the occurrence of one or any or a combination of the above conditions specifying the occurred condition or conditions This guarantee will remain in force up to the period of bid validity and its validity should be extensible to 90 days beyond the bid validity date Any demand in respect thereof should reach the Bank not later than the above date Authorized Signatory of the Bank Page 11 Section 4 Bid Submission Formats 2 Technical Formats 2 1 Technical Bid Letter To The Secretary Indian
220. se 25 4 5 DATA MIGRATION mE E 26 4 6 TRAINING AND CAPACITY BUILDING sess nnne entente tte nn nnne ennen 26 4 7 SYSTEM INTEGRATION AND COMMISSIONING GO LIVE esee 28 4 8 HANDHOLDING SUPPORT AFTER GO LIVE cescecceseeseeeeeseeseeaeeeaeeaeeaseaeeaseaeeaecaeeeeeeeseaeeaeeaseateas 29 4 9 OPERATION AND MAINTENANCE FACILITY MANAGEMENT SERVICES FMS 29 4 9 1 Implementation Support eiii r tnnt irati e ia 29 4 9 2 Deployment of Manpower for Facility Management Services sss 30 4 9 8 Managed services during Operations and Maintenance Period 30 4 9 4 Support Services Web Portal amp NRTS Application sene 33 4 9 5 MIS REPONS ieai ee RE quse pa wees ea ee XR oo oo oos 33 4 9 6 Change Request Management Services sienne 35 5B Annexulgescisxeeendateachenminsis d nn e era iiM efr EE aee 36 5 1 TIMELINES AND DELIVERABLES OF THE PROJECT sse 36 5 2 PAYMENT SGHEDUEE i 122i tie aar edle alee ged deep ed een ee 41 5 3 silio NNI CT 42 Section 5 Scope of Work 5 4 DATA DETAILS OF ING ciatis c dd eec ttd Re eee e ERE EE Rae cae ed ducted uc adaa 43 5 5 CONSTITUTION OF THE TEAM ccccsccescsestectecsaeteceseseeneceeecnccuacseansensesaeaeanaaeanaceseenecnaceeasenteets 43 5 5 1 OVO VIOW3 ite E toe ee ed o tu AE SED ee voe AE eed eonun 43 5 5 2 Key Pers
221. shorter period shall be rejected by the Purchaser as non responsive and shall not be taken up for evaluation purposes The Purchaser may request the Bidder s for an extension of the period of validity The request and the responses thereto shall be made in writing or by fax or by e mail The validity of EMD provided under Clause 3 of Section 1 of this RFP shall also be accordingly extended Terms and Conditions of Bidder Printed terms and conditions General Conditions of the Bidder will not be considered as forming part of their Bids In case terms and conditions of the contract applicable to this Invitation of RFP are not acceptable to any Bidder he she should clearly specify deviation in his her Technical Bid Clause 2 6 of Section 4 of this RFP Similarly in case the Services being offered have deviations from the requirements specifications laid down in this RFP the Bidder shall describe in what respects and to what extent the Services being offered differ deviate from the requirements even though the deviations may not be very material The Bidder must state categorically whether or not his offer conforms to RFP requirements specifications and indicate deviations if any in his Technical Bid Clause 2 6 of Section 4 of this RFP Any deviations assumptions mentioned elsewhere in the Bid other than the formats Clause 2 6 of Section 4 of this RFP will not be considered by the Purchaser Local Conditions It will be incumbent
222. sion Formats 3 Commercial Proposal Formats 3 1 Commercial Bid Letter To The Secretary Indian Nursing Council Kotla Road Temple lane Opp Mata Sundri College Near I T O New Delhi 110002 Sir Sub Selection of Agency for implementation and maintenance of Nurse Registration and Tracking System for Indian Nursing Council Ref RFP No lt lt gt gt dated lt lt 2013 gt gt We the undersigned Bidders having read and examined in detail all the bidding documents in respect of Selection of Agency for implementation and maintenance of Nurse Registration and Tracking System for Indian Nursing Council do hereby propose to provide services as specified in the RFP number lt lt gt gt 1 PRICE AND VALIDITY All the prices mentioned in our bid are in accordance with the terms as specified in the bidding documents This bid is valid for a period of 150 calendar days from the date of opening of the technical bids 2 We have studied the relevant clause s in Indian Tax Laws and hereby declare that if any taxes surcharge Professional and any other corporate Tax in altercated under the laws we shall pay the same 3 UNIT RATES We have indicated in the relevant schedules enclosed the unit rates on account of payment as well as for price adjustment in case of any increase decrease from the scope of work under the contract 4 BID PRICING We further confirm that the prices stated in our bid are in accordanc
223. sting shall be logged and the programmer shall remove the identified defects S He shall be responsible for identifying and escalating any issues technical business rules in the application allocated to him and their timely resolution S He shall be responsible for using the development testing and quality standards and best practices established in the project S He shall ensure relevant documentation related to the application S He shall be responsible for tuning the application as per the Performance Testing results S He shall conduct UAT System Testing defect fixing S He shall report the status to the respective Module Leader S He shall have prior experience of software development expertise in the module allocated to him S He shall have prior experience in at least one of the technologies involved in the module allocated to him S He shall have an overall IT experience of more than 3 years 5 5 3 3 Testing Engineers System and Performance S He shall write System Test cases and Performance Test cases S He shall update System Testing Specification or Performance test specifications S He shall incorporate review comments S He shall create appropriate data sets test scenarios automated testing related Scripts etc S He shall conduct System Testing Performance testing of the application S He shall conduct performance testing on a fixed predefined data set and concurrent users using automated testing
224. t limiting to those criteria set out in the RFP and related documents in short listing of Agency for providing services We have enclosed a Bank Guarantee for Rs 50 00 000 and Demand Draft of Rs 5000 in favour of Secretary Indian Nursing Council as Earnest Money Deposit and tender fees respectively which is valid for 180 days from the opening of the Technical Bid We hereby declare that all information and details furnished by us in the Proposal are true and correct and all documents accompanying such application are true copies of their respective originals f We agree to abide by our offer for a period of 180 days from the date of opening of technical h bid prescribed by Indian Nursing Council and that we shall remain bound by a communication of acceptance within that time We have carefully read and understood the terms and conditions of the RFP and the conditions of the contract applicable to the RFP We do hereby undertake to provision as per these terms and conditions In the event of acceptance of our bid we do hereby undertake i To supply the products and commence services as stipulated in the schedule of delivery forming a part of the attached proposal Page 7 Section 4 Bid Submission Formats ii To undertake the project services for entire contract period from the date of signing of the contract iii We affirm that the prices quoted are inclusive of development delivery installation commissioning
225. t nor any financial adjustments arising thereof shall be permitted by the Purchaser on account of failure of the Bidder to appraise themselves of local laws and conditions Last Date for Receipt of Bids Paper based Bids will be received by the Purchaser at the address specified under Clause 6 of Section 1 not later than the time and date specified in Clause 6 of Section 1 In the event of the specified date for the receipt of Bids being declared a holiday for the Purchaser the Bids will be received upto the appointed time on the next working day The Purchaser may at its discretion extend the last date for the receipt of bids by amending the RFP Document in accordance with Clause 4 of Section 2 in which case all rights and obligations of the Purchaser and Bidder previously subject to the last date will thereafter be subject to the last date as extended Late Bids Any bid received by the Purchaser after the last date and time for receipt of bids prescribed by the Purchaser pursuant to Clause 6 of Section 1 will be rejected and shall not be considered for opening and or returned unopened to the Bidder Modification and Withdrawal of Bids No bid may be altered modified after submission to the Purchaser Unsolicited correspondences in this regard from Bidder will not be considered No bid may be withdrawn in the interval between the last date for receipt of bids and the expiry of the bid validity period specified by the Bidder in the
226. tate a disruption shutdown in Purchaser s operation the plan shall be mutually discussed and developed so as to keep such disruption shutdown to the barest unavoidable minimum Any time and cost arising due to failure of the Bidder to develop adhere such a work plan shall be to his account 9 27 Bidder s Organisation 9 27 1 9 27 2 9 27 3 9 27 4 The Bidder should provision for minimum manpower resources required for execution of work and provision of services under this contract specified in Section 5 of the RFP The Bidder should to the best of his efforts avoid any change in the organization structure proposed for execution of this contract or replacement of any manpower resource appointed If the same is however unavoidable the Bidder shall promptly inform the Purchaser in writing and the same shall require subsequent approval by the Purchaser In case of replacement of any manpower resource the Bidder should ensure efficient knowledge transfer from the outgoing resource to the incoming resource and adequate hand holding period and training for the incoming resource in order to maintain the continued level of service All manpower resources deployed by the Bidder for execution of this contract must strictly adhere to the attendance reporting procedures and make their services Page 14 Section 3 Contract Conditions and Service Levels 9 27 5 9 27 6 9 27 7 9 27 8 9 27 9 9 27 10 availabl
227. tection BFD for OSPF IS IS and BGP Scalability The network infrastructure must allow for multiple equal metric cost routes to be utilized at the same time Scalability Hardware must support FCOE ports Scalability Must have the ability to complete hitless software upgrades with zero interruption to services or data forwarding Scalability Should support 802 1 Q in Q VLAN Stacking Scalability IEEE 802 3ad Link Aggregation or equivalent capabilities Scalability IPv6 functionality Scalability Must be IPv6 capable If IPv6 compliance support is not available please identify if compliance is defined in device roadmap along with a timeframe Scalability IP Version 6 IPv6 must be supported in hardware Scalability Must support Static IPv6 routing OSPFv3 Scalability Should support both IPv4 and IPv6 routing concurrently There should be the ability to tunnel IPv6 within IPv4 Scalability Supported IPv6 features should include DHCPv6 ICMPv6 IPv6 QoS IPv6 Multicast support IPv6 PIMv2 Sparse Mode IPv6 PIMv2 Source Specific Multicast Multicast VPN Scalability Device must support multicast in hardware Security features Must support multiple privilege levels for remote access e g console or telnet access Security features Must support Remote Authentication Dial In User Service RADIUS and or Terminal Access Controller Access Control System Plus
228. ted pictograms guide the user through image capture PR REQ 006 Interface Fire wire IEEE 1394 USB 2 0 Po PR REQ 007 Housing Sealed Rugged case with high tolerance for shock and vibration PR REQ 008 Formfacto Volume Nolarerthane 6 5 o Deviations Remarks PR REQ 009 Weight Maimum5lbs 0 PR REQ 010 Operating Temperature 0 50 degree celsius o PR REQ 011 Operating Humidity 90 96relaive SS System PR REQ 013 Power Supply Through USB Po FPR REQ 014 Supported SDK Sequence check and image quality check Segmentation of fingerprint images Sample user interface application Page 23 of 25 Digital Camera Sr No DCR REQ 001 DCR REQ 002 DCR REQ 003 DCR REQ 004 DCR REQ 005 DCR REQ 006 DCR REQ 007 Item Requirement Description Complaince Yes No Pixel Resolution 6 mega pixel Image Sensor CMOS Optical Zoom 2X Minimum Deviations Remarks T pui O i T high speed low light auto focus p ee Cables USB cable poo e 3 Power iroun USB E Supported Operating All leading Operating Systems such as Windows Linux Unix etc System Page 24 of 25 This page has been left intentionally blank
229. tion of source and destination IP or Security WANR REQ 036 Feature subnet protocol type TCP UDP IP etc source and destination port There should not be any impact on the router performance upon enabling Access Lists WANR REQ 037 Security The router should support multiple levels of access or role based access Feature mechanisms WANR REQ 038 Security Should support CPU Pate limiting and control plane policing feature to Feature make sure the router is always available for management Security The proposed router should support for NAT performance of 10 Gbps and WANR REQ 039 Feature 4 Gbps of encryption from day one which can be activated by either a software license upgrade anytime in future Security The proposed router should have embedded support for 2000 IPsec WANR REQ 040 Feature tunnels from day one which can be activated by either a software license upgrade anytime in future Router 1 Console Port It should be possible to manage a particular system locally MANR RE GORI EM through console port or through a telnet session over LAN WAN Page 12 of 25 WANR REQ 042 WANR REQ 043 WANR REQ 044 WANR REQ 045 WANR REQ 046 WANR REQ 047 WANR REQ 048 Router Management Feature Router Management Feature Router Management Feature Router Management Feature Port requirment from Day 1 Port requirment from Day 2 Industry Standards amp Certifications The router must support management through SN
230. tools S He shall prepare relevant scripts and datasets for testing the application performance nnan Page 48 Section 5 Scope of Work S He shall log and verify the Testing defects S He shall report the status to the respective Solution Area Project Leader S He shall have an overall IT experience of more than 2 years S He shall have experience of minimum 1 year in testing and hands on experience in using automated tools for performance testing 5 5 3 4 Technical Writer S He shall understand the application functionality to draft project related deliverables S He shall draft project related deliverables such as User Manuals Training Materials Installation amp Deployment Manuals Troubleshooting Guides FAQs etc S He shall have minimum 2 years of experience in technical writing related to software applications S He shall be a graduate by qualification 5 5 3 5 Hand holding staff Handholding personnel must be graduate by qualification and familiar with basic IT support functions S He shall undergo comprehensive application training S He shall be well trained with Application and shall be able to support the day to day working of SNC offices S He shall be fluent in use of applications installed at SNC S He shall have a minimum of 2 year experience in IT industry Page 49 Section 5 Scope of Work 5 5 4 Expected effort from Key personnel deployed by System Integrator Table 21 List
231. tract Performance bank guarantee in the form prescribed at Clause 26 of Section 2 4 We hereby declare that our bid is made in good faith without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief 5 Weunderstand that our bid is binding on us and that you are not bound to accept a bid you receive Thanking you Yours sincerely Signature of the Bidder Printed Name Page 12 Section 4 Bid Submission Formats Designation Seal Date Place Business Address Page 13 Section 4 Bid Submission Formats 2 2 Credential Format Bidders are requested to furnish the credentials in the same format for both Pre Qualification and Technical bids Assignment Name Country Name of Client Location within the Country Address Duration Start Date and End Date Transaction Volume No of Customers Contract Value in INR Name of associated firm if any Narrative Description of Project Description of actual services provided Page 14 Section 4 Bid Submission Formats 2 3 Details of Litigation Details of litigation s the Bidder is currently involved in or has been involved in for the last three years Particulars Response Party in dispute with Dispute initiation by Year of initiation of dispute Detailed description of dispute Resolution Arrangement arrived at if
232. um EAL3 Applicable Protection Profile certified under the Certifications Common Criteria Evaluation Program Page 16 of 25 Office Router m Complaince Deviations Sr No Item Requirement Description Yes No Remarks Should be chassis based amp modular architecture for scalability and should be a high FRO REQ 001 performance traffic forwarding upto 280 kpps FRO REQ 002 Should have support for hardware based IPSEC and SSL FRO REQ 003 Should have minimum of 512MB of RAM and 256 MB of Flash Memory a ees FRO REQ 004 interface Requirements from day one Edo FRO REQ 005 83xtGbps Base Ethernet interface Edo FRO REQ 006 2x2Mbps V 35 serial interfaces m FRO REQ 007 Other Features 2 POPEEEE ee e a r FRO REQ 008 Voice enabled EE a Shall support variety of interfaces like V 35 Sync Serial 64Kbps 2 Mbps 3G Ethernet Ld FRO REQ 009 Interfaces 10 100 Mbps 802 3af ISDN BHI ee Shall have IP Services like GRE tunneling ACLs IPSEC VPNs NAT services Should FRO REQ 010 support Zone based Firewall IPS and content filtering in future a a Fmoneaen Mpe andmnmum 20 VPN imet Son Win PSE owen FRO REQ 011 Mbps and minimum 20 VPN tunnels L1 Page 17 of 25 6 port Gigabit Managed POE Industrial Grade Switch for SNCs Sr No Item Requirement Description Complaince Yes No NWS REQ 001 General Requirement Layer 2 Managed 16 Port10 100 Mbps Ports 2 SFP Gigabit uplin
233. upon each Bidder to fully acquaint himself with the local conditions and factors at all respective locations sites and offices which would have any effect on the performance of the contract and or the cost For Bidder s reference list of all offices of INC are provided in Clause 5 6 of Section 5 of this RFP The Bidder is expected to obtain for himself on his own responsibility all information that may be necessary for preparing the bid and entering into contract Obtaining such information shall be at Bidder s own cost Page 10 Section 2 Instructions to Bidder 17 17 1 18 18 1 19 19 1 20 20 1 Failure to obtain the information necessary for preparing the bid and or failure to perform activities that may be necessary for project will in no way relieve the successful Bidder from performing any work in accordance with the contract entered into It will be imperative for each Bidder to fully inform themselves of all local and legal conditions and factors which may have any effect on the execution of the contract as described in the RFP documents It is the responsibility of the Bidder that such factors have properly been investigated and considered while submitting the bid response and that no claim whatsoever including those for financial adjustment to the contract awarded under the bidding documents will be entertained by the Purchaser and that neither any change in the time schedule of the contrac
234. upport dynamic downloading and enforcement of ACLs on a per user basis LT 3 Requirements once the user is authenticated with the appliance INT FRW REQ 028 VPN Features Should support minimum 7000 VPN tunnels h oJ INT FRW REQ 029 VPN Features The device should support IPSEC IKEv2 for remote VPN access i i INT FRW REQ 030 VPN Features The security appliance supports the following encryption standards for ESP DES 3DES AES 128 AES 192 AES 256 INT FRW REQ 031 VPN Features The security appliance supports the following hashing algorithms MD5 SHA O Supports the use of SHA 2 compliant signature algorithms to authenticate SSL VPN INT FRW REQ 032 VPN Features connections that use digital certificates Support for SHA 2 includes all three hash sizes SHA 256 SHA 384 and SHA 512 INT FRW REQ 033 VPN Features Firewall should support Suite B cryptography including ECDSA ECDH amp SHA 2 lo oh 3 INT FRW REQ 025 Page 15 of 25 It should support IPSec VPN solution that is compliant with the following RFC RFC 2408 INT FRW REQ 034 VPN Features Internet Security Association and Key Management Protocol ISAKMP RFC 2409 The Internet Key Exchange IKE RFC 2412 The OAKLEY Key Determination Protocol INT FRW REQ 035 VPN Features Should support Perfect forward secrecy using Diffie Hellman DH groups 1 2 5 and7 3 Industry T z INT FRW REQ 036 Standards amp Firewall should be minim
235. uptime 4 9 5 MIS Reports 1 The System Integrator shall have to submit certain key deliverables which are mentioned hereunder However in addition to the reports deliverables as indicated below System Integrator shall prepare and submit all other required information in the desirable format as notified by the purchaser related to project The formats for all the reports shall be prepared by the System Integrator and submitted to the purchaser for approval The reports submitted by the System Integrator should strictly be in the approved format only which if required may be revised from time to time The reports will be submitted both in Hardcopy and Softcopy to the purchaser as per the time frame defined Page 33 Section 5 Scope of Work Table 15 Indicative list of MIS Reports Sr Activity Deliverable Frequency Time Frame No 1 Install Move Details of Hardware Equipments Monthly Within 1 Week of Add Change end of each Report IMAC Month 2 Software Details of software license with Monthly Within 1 Week of Inventory renewal due date end of each Month 3 Preventive Equipment wise and date wise Monthly Within 1 Week of Maintenance list of hardware for which end of each R preventive maintenance was ports undertaken during quarter Monthly 4 Vendor Date wise details of calls logged Monthly Within 1 Week of Management with external vendor and their end of each Rep
236. ustry and shall observe sound management engineering and security practices The Bidder shall always act in respect of any matter relating to this Contract as faithful advisors to the Purchaser and shall at all times support and safeguard the Purchaser s legitimate interests in any dealings with Third parties 7 Approvals and Required Consents 7 1 7 2 The Purchaser will extend necessary support to the Bidder to obtain maintain and observe all relevant and customary regulatory and governmental licenses clearances and applicable approvals hereinafter the Approvals necessary for the Bidder to provide the Services The costs of such Approvals shall be borne by the Bidder Both parties will give each other all co operation and information reasonably The purchaser shall also provide necessary support to Bidder in obtaining the Approvals In the event that any Approval is not obtained the Bidder and the purchaser will co operate with each other in achieving a reasonable alternative arrangement as soon as reasonably practicable for the purchaser to continue to process its work with as minimal interruption to its business operations as is commercially reasonable until such Approval is obtained provided that the Bidder shall not be relieved of its obligations to provide the Services and to achieve the Service Levels until the Approvals are obtained if and to the extent that the Bidder s obligations are dependent upon such Approvals 8
237. wife Facilitate stakeholders with requisite information regarding registration services of INC Online renewal and update of information by nurses midwives Page 8 Section 5 Scope of Work 2 2 1 Organization Structure of the INC and SNC 2 2 1 1 Organization Structure of Indian Nursing Council The Indian Nursing Council is headed by the President followed by Vice President and then Secretary The organization structure followed by INC is mentioned below Figure 1 Organization Structure of INC Vice President 1 Deputy Secretary 1 Assistant Secretary 1 Ministerial Staff 45 Page 9 Section 5 Scope of Work 2 2 1 2 Organization Structure of State Nursing Council State Nursing Councils are present in the respective State Capitals of India As of now there are 25 SNCs present in India Please refer list of SNCs in Appendix A typical State Nursing Council is headed by the Registrar supported by Deputy Registrar and henceforth Staff members The organization structure followed by SNC is shown below Figure 2 Organization Structure SNC Deputy Registrar 1 Ministerial Staff 4 10 2 3 Stakeholders The entities involved in the project are identified as below gt Indian Nursing Council The Indian Nursing Council is an Autonomous Body under the Government of India Ministry of Health amp Family Welfare constituted by the Central Government under secti
238. xperience 30 84 years 30 6 years 20 4 years 10 3 6 Subject Matter Expert Nursing domain 100 Qualification 50 Higher Qualification Experienced professional from 35 Nursing background Basic Qualification B Sc Degree of ANM GNM 15 Past Experience 50 154 years 50 10 years 35 84 years 20 Total 1000 700 21 10 5 The Bidder would be technically evaluated out of 1000 marks Bids receiving 700 marks and above would qualify for financial evaluation 21 11 Opening of Financial Bids 21 11 1 The Evaluation Committee will open the Financial Bids of only Technically Qualified Bidders in the presence of the representatives of the Bidder who choose to attend at the time date and place as decided by the Purchaser 21 11 2 The Financial bids shall be evaluated by the Purchaser for completeness and accuracy Arithmetical errors will be rectified on the following basis Page 18 Section 2 Instructions to Bidder 21 11 2 1 If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity the unit price shall prevail and the total price shall be corrected 21 11 2 2 If there is a discrepancy between words and figures the amount in words will prevail 21 11 38 The bid having lowest financial quote will be given the maximum financial score of 30 marks during the evaluation However the result of evaluation will depend on the combined technical and fin
239. y except with the previous consent of the Indian Nursing Council in writing Dated the day of 2013 Witness Signature Signature Name Name Designation with Bank stamp Official Address Page 47 Request for Proposal for Selection of System Integrator for Design Development Implementation and Maintenance of Nurse Registration and Tracking System NRTS for Indian Nursing Council INC as J Tn Tender No NRTS 001 Dated 30 12 2013 Section 5 Scope of Work SECTION 5 Scope of Work Page 1 Section 5 Scope of Work Table of Contents BIS TOR FABEES 2o utet ud o Rotes toto eter dedi ded unie acide alt dae c oA 4 LIST OF FIGURES it oe e eave Dr lees ra ERE ir aed 4 Abbreviations reir eetetabeteteeved Dems lie nemus iet ed 5 1 WNT Nears eh ted ed doe tele or bale te a ak ek te diebus de 18 An notis crus e d o MI UM 7 2 Project Background cete rr tide ta dene e Va a vr E Shed c a dea 7 2 1 ABOUT INDIAN NURSING COUNGCIL sese nennen nnne 7 2 2 OBJECTIVES OF THE PROJECT 15 oti Eie Lh LI auo n d ecd Lee Eie 8 2 2 1 Organization Structure of the INC and SNC senes 9 2 3 STAKEHOLDERS 1 2 onte et e e n P E a ab b pie D Pe Le le bee 10 3 Conceptual Technical Design of NRTS seesssseseseseeeeene ener ennt nnne 11 3 1 CONCEPTUAL TECHNICAL DESIGN OF NRTS esee 11 gd TheNRTS Appl
240. y time prior to the last date for receipt of bids the Purchaser may for any reason whether at its own initiative or in response to query requested by a prospective Bidder modify the RFP Document by an amendment It shall not be mandatory for the Purchaser to disclose the reasons for this change The amendment will be notified through website http www indiannursingcouncil org and would be binding on all Bidders The Purchaser may at its discretion extend the last date for the receipt of Bids Language of Bids The Bids prepared by the Bidder and all correspondence and documents relating to the bids exchanged by the Bidder and the Purchaser shall be written in English language provided that any printed literature furnished by the Bidder may be written in another language so long the same is accompanied by an English translation in which case for purposes of interpretation of the bid the English translation shall govern Procedure for Submission of Bids Bidder shall mandatorily submit the bid through paper based submission of the bid The last date and time of submission of bids shall be as per Clause 6 of Section 1 of the RFP Paper based submission of bid should follow the details mentioned below e 2 hard copies along with 1 CD in one cover Pre Qualification Bid e Each copy should be marked as Original and Duplicate Page 5 Section 2 Instructions to Bidder e The envelope should be super scribed

Request for Proposal - Indian Nursing Council

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