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1. 44 Kei EEN EE E 44 Ke E EE 44 Verifying etc hosts Pri amp Sec Consistency sss 44 Verifying etc hosts equiv Ke Verifying Oot OSS rsss tet Ennsi E EEEE EE TETA Title of this book Picture Perfect 4 0 Redundant Edition User Manual My overall rating of this book Excellent Very good Good What I liked most about this book Satisfactory Fair Poor What I would change add delete etc in future editions of this book Please return this form to Attn Technical Writing GE Security 791 Park of Commerce Blvd Suite 100 Boca Raton FL 33487 or e mail your comments to bctdocs ge com North America T 561 998 6100 T 888 GE SECURITY 888 437 3287 F 561 998 6224 E rs bctinfo ge com Asia T 852 2907 8108 F 852 2142 5063 Australia T 61 3 9259 4700 F 61 3 9259 4799 Europe T 32 2 725 11 20 F 32 2 721 86 13 Latin America T 305 593 4301 F 305 593 4300 www gesecurity com O 2005 General Electric Company All Rights Reserved imagination at work
2. Table 7 Double Modem Host Configuration Field Description Double Modem Redundant Only This toggle button is visible only in a Picture Perfect Redundant System It should be set only if the primary and backup hosts are separated by distances which require a different phone number for the modem connected to the TTY This toggle button should not be set if your modem is connected to a splitter If this toggle button is set then the Phone field is disabled If this toggle button is not set then the Primary Phone and Backup Phone fields are disabled Primary Phone Redundant Only With dial up micros in a double modem configuration on a Redundant System this is the dial in line phone number for the TTY on the host which was installed as Primary This field can be accessed only if the Double Modem toggle is set Backup Phone Redundant Only With dial up micros in a double modem configuration on a Redundant System this is the dial in line phone number for the TTY on the host which was installed as Backup This field can be accessed only if the Double Modem toggle is set 40 Picture Perfect Redundant Edition User Manual Network Micros When using a network micro in a redundant environment although the host is connected to two network lines a micro must be connected to only one of the network lines not both Refer to the figure below where Host 1 and Host 2 are both connected to Network I and Network IL M
3. Enter the second name of the backup host such as andromeda222 and press Enter You will be prompted for the IP address of the second network interface of the backup host Enter its IP address 10 41 222 58 If the IP address displayed is the correct IP address for the second network interface of the backup host accept it by pressing Enter or enter the IP address of the second network interface of the backup host and press Enter You will be asked to confirm your answer Note Chapter 2 15 Installing PPRS Name of Second BACKUP REMOTE host is andromeda222 IP address of Second BACKUP REMOTE host is 10 41 222 58 Is the name and IP address correct y n y If the name and IP address are correct type y Messages will be displayed indicating the Informix sqlhosts and onconfig files are being updated with the information provided as well as the Picture Perfect system configuration table Updating cas db etc sqlhosts file REMOTE DB PORT IS andromeda star Updating cas db etc onconfig file Updating host amp system config tables You are then prompted for the port numbers used by Picture Perfect on the primary host to communicate with Picture Perfect on the backup host Each port number MUST be four or more digits long greater than 9000 and not already in use the installation script will check the etc services file to ensure that existing port numbers are not used Make sure the primary port
4. 6 pprs Picture Perfect Redundant System package 7 subhost Picture Perfect Network System Subhost package 8 tours Picture Perfect Guard Tours package Enter product number s separated by to select q to quit Chapter 2 19 Installing PPRS 6 Type the corresponding product number for example 6 to install the Picture Perfect Redundant System pprs package and press Enter Your package selection will now be displayed and you will be asked to confirm it You have selected the following product s 6 pprs Picture Perfect Redundant System package Is this correct y n y 7 To make a different selection type n and you will be returned to step 5 where you will be prompted again for your selection To continue the installation type y The installation will begin and messages similar to the following will appear on the screen Installing pprs Picture Perfect Multi package Installation 1 12 1 9 04 Copyright C 2004 GE Security Installing from image in mnt pp 400 blocks Do you want to install the Picture Perfect PPRS Package y n yl 8 Toconfirm type y Messages similar to the following will display Checking if need to save nls or help files Picture Perfect NLS Text Save 1 16 1 19 04 Copyright C 2004 GE Security Fri Feb 24 10 54 40 EDT 2004 Saving nls files Saving nls files in cas nls src en US Saving nls files in cas nls src en US devel Saving help files Saving help file
5. Network 11 Remote Server Backup Server t PPRS Communication Window REMOTE SYSTEM Network I Remote Client Primary Client Network II Remote Server 33 34 Picture Perfect Redundant Edition User Manual Database Synchronization and Recovery When a host that was removed from the redundant environment becomes operational again the databases of the two hosts must be synchronized Depending on the system activity level during one host s absence from the redundant environment that host may also require a database recovery A database recovery is needed when a host is brought back online after a crash or after being taken offline for maintenance Use the backup host to perform Database Recovery For better efficiency run this procedure during off peak activity hours Note In order to ensure secure transmission of the authentication information between the two hosts SSH should be enabled This option must be selected during installation Database Synchronization When a failed backup host or a failed primary host recovers the backup host requires deletions and or insertions to its database in order to match synchronize with the database of the primary host Use the Database Recovery function to synchronize the two databases otherwise the databases will not be identically matched Database Recovery updates records which have been modified on the primary host databases inserts missing data into
6. Takeover LISEFGROR uiuos es du seed ut we e WE RUP EN 3 Disable Fatlover Operation ue sure du ee ere den rini este 3 Hardware EE 4 JE Ove PEU ois detras mate ao dise oC dates RAT s a 6 Picture Perfect Redundant Edition User Manual Introduction The Picture Perfect Redundant System PPRS provides a reliable and stable Picture Perfect environment combination of both software and hardware redundancy detects faults and automatically transfers the workload to the backup host In the event of failure on the primary host the backup host continues the alarm monitoring and access control functions The transfer of control from the primary host to the backup host occurs rapidly to ensure that there is almost no loss of data or alarms RSH Remote shell is used by default for the authentication of information between the two hosts however in order to ensure secure transmission SSH Secure shell should be enabled This option must be selected during installation Software Requirements e AIX 5L 5 3 5 2 or Red Hat Linux 4 0 e Picture Perfect base package e Picture Perfect PPRS package Hardware Requirements e Two servers running the same operating system in the same time zone e Two network interface cards for each server e One signal splitter for every direct connect micro line connected to the Picture Perfect system CDROM drive e Optional One 4mm or 8mm tape drive A typical site will require a minimum of 5 MB free disk
7. q 524294 0x0000040e Rrw rw rw root system q 524295 0x00000413 Rrw rw rw root system q 524296 0x00000403 rw rw rw root system q 524297 0x0000040a Rrw rw rw root system j 46 Picture Perfect Redundant Edition User Manual 524298 524299 524300 524301 524302 524303 524304 524305 524306 19 Shared Memory 0 524289 524290 524291 262148 5 131078 Semaphores 262144 1 655362 3 524292 524293 524294 524295 8 B 3553833 Q OO Q a Qo nn mm n anan n N 0x00000411 Rrw rw rw root 0x00000402 Rrw rw rw root 0x00000401 Rrw rw rw root 0x0000040c Rrw rw rw root 0x00000406 Rrw rw rw root 0x00000412 Rrw rw rw root 0x0000040f rw rw rw root 0x00000410 Rrw rw rw root 0x0000040b Rrw rw rw root 0x4107001c Rrw rw rw root 0x58059040 rw rw rwroot 0x52564801 rw rw root 0x52564802 rw rw root 0x52564803 rw rw root Oxffffffff D rw rw rw root 0x0d0501fc rw rw rw root 0x000000400 rw rw rw root 0x58059040 ra ra ra root 0x4d080035 ra ra root Oxffffffff ra ra root 0x62050049 ra r r root Oxffffffff ra ra root Oxffffffff ra ra root Oxffffffff ra ra root 0x00000401 ra ra ra root 0x010500d6 ra root system system system system system system system system system printq system informix informix informix system system system system system informix system informix informix informix system system tps In
8. s data Note For example if the system was brought down at 11 30 PM on March 29 2004 and the recovery is run at 11 45 PM on March 29 you would enter a recovery start date of March 29 20040329 If the system was brought down at 11 30 PM on March 29 2004 and the recovery is run at 1 00 AM March 30 you would enter a recovery start date of March 28 20040328 4 Enter the recovery start time This entry should be set to 0 5 Enter the recovery delay time in seconds This amount corresponds to a pause duration sleep time that occurs between the recovery of each table The recommended value is 0 seconds 6 Select the network to be used for recovery This setting defaults to the first network 7 Click Recover to start the recovery process The length of time it takes to perform a database recovery is directly proportional to the recovery date and the number of records modified or inserted from that time 36 Picture Perfect Redundant Edition User Manual 10 Note A Working pop up window appears If an error occurs during recovery an Error pop up window appears When the recovery is complete start the PPRS application using the Start PPRS App option of the Command menu Click Exit to remove the Database Recovery Window and return to the PPRS Main window The database recovery process updates all Picture Perfect database tables except the following e system config System history micro update e Database Diction
9. A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual A CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property A WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury viii Picture Perfect Redundant Edition User Manual Chapter 1 System Overview This chapter provides an overview of a typical redundant system operation and configuration In this chapter FAP av EE 2 Solare Reguitenuie A ccecce dernede Reus RAS Rad 2 Hardware Regi vements ceo spes dE EE db bles sd EEA Bis 2 CCS DEDIT 2 The Alarm Montlore A Au d Ee ee ce eese Ge dune CR DER UR eg 3 System Status InJOFIBGHDN oo io ee Re see Cep eee 3 Fudaver Operae suce SE Ee bh wets blaa POE EE S 3
10. Figure 1 PPRS Figure 2 PPRS Architecture without Modems Chapter 1 System Overview primary es backup Host Host2 Micro 5 Id n Signal Splitter Network 1 en0 Micro 5 EE e Micro 5 PXN Workstation PXN Workstation ws1 ws2 10 41 200 100 10 41 222 100 Architecture with Modems Micro 5 primary Host1 Network 1 en0 Network 2 en1 Micro 5 7 Micro 5 PXN PXN Workstation Workstation ws2 ws1 10 41 222 100 10 41 200 100 5 Picture Perfect Redundant Edition User Manual Software Overview The PPRS software consists of the PPRS user interface and the PPRS application The PPRS software runs on both the primary host and backup host User Interface The PPRS user interface has three functions To configure PPRS To control PPRS To display the status of PPRS for the primary and backup hosts in a color coded manner Application Program PPRS performs the following functions Creates and initializes shared resources and starts Picture Perfect Based on the configuration it assumes the role of either a primary or backup host Checks the status of a second host through heartbeat monitoring Monitors the status of two networks Maintains synchronized databases on both the primary and backup hosts The PPRS application executes the failover operation the disable failover operation and the takeover operation Chapter 2 In
11. Shared Mem ice roit a neri rod ree ei ds 32 Modem Configuration eterne eio hino inca EEA 37 Network Micro Configuration essere 40 Network ET E 28 29 Polling Frequenoy sansen adidas 30 32 Port COnfigUratlofi etre nro e e e recep ERE RE RE 37 juice vii Primary Host3 4 6 8 9 11 13 1 Primary Phone publication library Han etienne R Remote Host E 8 29 32 33 44 45 Rolled History Table 5o tinet ton tercer EH RS 36 S safety terms and symbols srenernnvrrnrrnrrnernrnrenanrenrrnernenrenevresressenersensensene vii Seed COUNTET 2 ete Signal UE Software Requirements Iri dg d d Static Routing EE Stop PPRS e A EE System Mode aon tet ee anti tero nes 27 29 30 32 33 3 27 28 29 System Status Verifying host table against etc hosts sess 44 Verifying Informix is running 44 Picture Perfect Redundant Edition User Manual Verifying Network Connection ss 44 Verifying Network Connections 45 Verifying Operating System Type 44 Verifying Picture Perfect sis sccscsisvscccessnsonescsassscecosessasnsdecavedacssnaveveceoes seni Verifying Remote Connectivity Verifying Remote Database Connectivity sss 44 Verifying Seed Counter Settings sss 44 Verifying system config COURT 44 Verifying table id consistency
12. System package and offers technical support contacts in case you need assistance In this chapter di M REED 56 Removal sje ke ber dha nw Aae ever B de ew hans 56 Ertrag dE de eee es 57 56 Picture Perfect Redundant Edition User Manual Overview If you intend to remove PPRS permanently you do not intend to reinstall it remove only the PPRS package If however you intend to reinstall PPRS you must remove any other packages installed on the system with the exception of the base Picture Perfect package then PPRS Removal Follow these steps to remove PPRS 1 Logonas root and open a terminal window You will see a prompt If PPRS is running stop it by typing the command pprscmd stop Type cd Start the removal program by typing ppr Messages similar to the following will display Picture Perfect Package Removal custom pp bin ppr 2 0 1 23 04 Copyright C 2004 GE Security WARNING THIS PROGRAM WILL COMPLETELY REMOVE PICTURE PERFECT PACKAGES AND ANY DATABASES USED BY THE PACKAGE SELECTING base OR all WILL REMOVE PICTURE PERFECT ENTIRELY ARE YOU SURE YOU WANT TO PROCEED Type yes and press the ENTER key to proceed yes To continue type yes If you entered yes a list of the Picture Perfect packages currently installed will be displayed You will then be asked which package you want to delete base pprs Enter the name of the package to remove pprs Type pprs Messages similar
13. Verifying Informix is running OK Verifying Remote Database Connectivity OK Verifying etc hosts andromeda222 OK andromeda OK orion222 OK orion OK Verifying etc hosts equiv andromeda222 OK andromeda OK orion222 OK orion OK Verifying root rhosts andromeda222 OK andromeda OK orion222 OK orion OK Verifying system config count OK Verifying table id consistency OK Verifying host table against etc hosts OK REMOTE SERVER orion OK CLIENT HOST andromeda OK HOST orion IP 3 112 70 43 OK HOST orion ALT IP 192 68 0 100 OK HOST andromeda IP 3 112 70 42 OK HOST andromeda ALT IP 192 68 0 101 OK Verifying etc hosts Pri amp Sec Consistency PRI SERVER HOST SEC REMOTE SERVER OK PRI CLIENT HOST SEC REMOTE CLIENT OK PRI REMOTE CLIENT SEC CLIENT HOST OK PRI REMOTE SERVER SEC SERVER HOST OK Verifying Seed Counter Settings ENABLED Verifying etc services orion OK andromeda OK Results Passed 64 Failed 0 Blocked 0 Take note of the Results line listed at the end of the output If the Failed column lists a number greater than 0 then there are problems in your configuration Please see the sections that follow for troubleshooting details for each test If the Failed column lists 0 then the installation is successful When satisfied with the results if you manually started the database stop it on both hosts by typing
14. as root 2b To display the PPRS window Linux e Open a new terminal window and at the system prompt type cd cas bin startpprs local AIX e Left click on the desktop and from the resulting menu select Redundant PP Chapter 3 27 Configuration and Operation 2c In the PPRS window select Configuration 2d In the PPRS Configuration window make sure the System Mode is set to Primary then click Save Start PPRS on the primary host 3a In the PPRS window open the Commands menu and select Start PPRS App 3b The Starting message appears The System Status field of the PPRS window will temporarily display Invalid then Starting Comm Resave any existing operators on the primary host This is necessary to correctly set up your operator s environments You will need to resave only the primary host operator records Perform these steps from a client workstation connected to the primary host 4a From the Picture Perfect primary navigation menu select Control then Operators 4b Click Find to view all of the operator records 4c Review each one and set their password 4d Click Save Configure PPRS on the backup host Sa From the console log on to the backup host as root 5b To display the PPRS window e Open a new terminal window and at the system prompt type cd cas bin startpprs local e Left click on the desktop and from the resulting menu select Redundant PP Sc In the PPRS window select Configurat
15. configuration cesses ree EE ELA VR EREREXVCESFEE COO EXEA PPS 41 chkredund nt iios santa ni UU RH TID es Mr SOR RUD Re aw ER HG OV AER 42 Verifying Network Connections 4444eessssss 45 Verifying Picture Perfect ees EN EIER pr ae Rn RERO RA E dae PERERERGU E E eee on 45 AK ee GS 45 te EE 47 Verifying Network S t p 4320 64 in pepe Rr rb EEN ENTREE EE day lient 48 Fil Setup of tc hosts Ee ENEE 48 EE EE 49 File Setup of Keefer ege ei eher AER AE SE 50 Verifying Static Routing Table 4 50 Verifying Remote Database Access Configuration 51 Verifying Pobeier ee be aids Dre D r et odeur Al EEN EN chkdbsyfic EE 52 Removing al EE TE EE EE 55 NIU rr 56 Removal ose dates I pU gib nue dau seal el ins eden a eae ee eee 56 Contacting technical support 57 Online publication library reete ETE d bee ee Rorate ee e P ede 57 Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 PPRS Architecture without Modemrs iacet EE 5 PPRS Architecture with Modems ee tette RE lerir tertie geregelt dei reeoisde 5 PPRS Main Window 28 PPRS Configuration Window 32 PPRS Communication Window EXC Database Recovery WINdOW sseculi rete tene esten none eee eg i 35 eismod 37 Single Modem Confi
16. enable SSH skip to step 3 If you want to enable SSH authentication type y Messages similar to the following display Starting secured shell SSH configuration Generating DSA key Enter y for any overwrite prompts Generating public private dsa key pair Enter passphrase empty for no passphrase Enter same passphrase again As prompted enter a passphrase and enter it again to confirm Messages similar to the following display Your identification has been saved in root ssh id_dsa Your public key has been saved in root ssh id_dsa pub The key fingerprint is cf fa 58 71 c0 a7 6d e4 e3 d7 88 42 7c 8e 47 96 rootebctgto Note Note Chapter 2 23 Installing PPRS Restarting ssh agent Key in SAME PASSPHRASE as entered above Enter passphrase for root ssh id dsa As prompted enter the passphrase entered in step 4 Messages similar to the following display Identity added root ssh id dsa root ssh id dsa Transferring public key to remote host bctcobalt2 Key in yes for continue connecting prompts Enter root password for bctcobalt2 when asked for it The authenticity of host bctcobalt2 172 16 4 196 can t be established RSA key fingerprint is b0 10 37 d7 e9 cd b7 6a 89 30 10 e4 99 b3 c3 4b Are you sure you want to continue connecting yes no yes Type yes to continue the authentication setup Warning Permanently added bctcobalt2 172 16 4 196 RSA to the list of known hos
17. menus for commands and options e It displays the status of the two hosts in the PPRS environment e It displays the status of the communication links between the two hosts e t displays error and transaction messages Figure 3 PPRS Main Window The Title Bar of the Main window displays the host name Other sections of this window include the Menu Bar Message Window System Status Network Status Failover Recover Status and the Transaction Monitor Table 3 PPRS Form Chapter 3 Configuration and Operation Field Description Menu Bar The Menu Bar runs across the top of the window and holds options such as pull down menus and windows used to execute commands configure the system view the communication setup invoke database recovery and exit the application For details on these options see The Menu Bar on page 30 Message Window The Message Window displays application specific messages such as Application starting up or Configuration saved System Status The System Status section indicates the current statuses of both hosts The white fields refer to the local host and the gray fields refer to the remote host System Name Displays the name of each host from the etc hosts file System Mode Displays the mode of each host Primary Backup or Invalid System Status Displays the status of each host OK Failover Disable Takeover or Start Communications Start Comm Network Status The Networ
18. more than 16 characters in length e Donotuse host names containing the dash character This is not a valid character in the Informix Dynamic Server 9 30 and will prevent the database from starting e Donotuse host names containing the underscore character _ This is not a valid character in the web server running on the Picture Perfect host Primary Host The host which is to run the active version of Picture Perfect and through which all updates are made Backup Host The host which runs a duplicate version of Picture Perfect and will become active only if the primary host fails Local Host The host on which you are currently working It can be either the primary host or the backup host depending on your location Remote Host The host on which you are not working but which is connected to the local host through the network It can be either the primary host or the backup host depending on your current location IP Address The multi digit number suchas 10 41 200 57 which defines a unique location within a network Each host needs an IP address for both of its host names gt x Chapter 2 9 Installing PPRS TCP IP Configuration See your network administrator for IP addresses for the following items on both networks e Primary Host two IP addresses e Backup Host two IP addresses Before you configure TCP IP map out the IP addresses for each network Table 2 Network map Network Interface Host1 D
19. similar to the following 64 bytes from 10 41 200 58 icmp seq 0 time 2 ms 64 bytes from 10 41 200 58 icmp seq 1 time 2 ms 64 bytes from 10 41 200 58 icmp seq 2 time 2 ms 64 bytes from 10 41 200 58 icmp seq 3 time 3 ms Press C to stop the ping command and display the ping statistics remote hostname PING Statistics 4 packets transmitted 4 packets received 0 packet loss round trip ms min avg max 2 2 3 You should see 0 packet loss If packet loss is higher than this troubleshoot your network You may have to switch the network cable connections to the other network adapter Verifying Picture Perfect AIX Verify that Picture Perfect is running on the primary and the backup hosts by using the ipcs command This command verifies that Informix and TPS are running attached to shared memory To verify Picture Perfect type ipcs If Informix and TPS are running the output would appear similar to the following Note TPS is recognized by the KEY ending in 400 for shared memory and 401 for semaphore For example 0x00000400 and 0x00000401 IPC status from de mem as of Wed Sep 11 16 15 52 1993 T ID KEY MODE OWNER GROUP Message Queues q 524288 0x00000414 Rrw rw rw root system q 524289 0x00000405 Rrw rw rw root system q 524290 0x00000407 rw rw rw root system q 524291 0x00000404 rw rw rw root system tps q 524292 0x00000415 rw rw rw root system q 524293 0x0000040d Rrw rw rw root system
20. space to install the Picture Perfect Redundant System software on each host For specific configuration details contact your GE Sales Engineering representative The Hosts A redundant system consists of two servers each running Picture Perfect and PPRS The two servers communicate constantly with each other over dual networks Ethernet Token Ring or both One server is designated as the primary host and the second server is designated as the backup host Note The two networks should be independent of each other Contact your network administrator to verify that your network is configured for redundancy The primary host runs Picture Perfect in an active mode whereas the backup host runs Picture Perfect in a standby mode In standby mode Picture Perfect is up and running but the user interface cannot write to the database nor send data to the microcontrollers Similarly Picture Perfect running on the backup host does not process data received from the microcontrollers Note Any data entered into the backup Picture Perfect database will be lost Picture Perfect on the backup host can only display database information Any changes made on the backup host will not be saved Chapter 1 System Overview The Alarm Monitors The information displayed on the Alarm Monitors of the primary and backup hosts is identical assuming you selected the same facility sets when logging on If the primary host fails communication is lost and the ses
21. the backup host database from the primary host database and deletes backup host data that does not exist on the primary host database There are two methods for synchronizing the databases PPRS Database Synchronization This is the preferred method for database synchronization if one host has been down for less than a day unless your system has a high activity rate Use the Database Recovery function select the Database option on the PPRS Main window menu bar to synchronize the databases of the two hosts When the database recovery process is complete invoke the PPRS application on the repaired host Configuration changes are saved in the file cas db text pprs fppcfgfile Backup Restore This is the preferred method for database synchronization if one host has been down for a day or more or if your system has a high activity rate Use a backup tape or diskfile to restore the backup host using the Restore function available in Picture Perfect Note This method only inserts records onto the backup host You will also need to run a PPRS Database Synchronization to synchronize any records which might have been updated or deleted Chapter 3 35 Configuration and Operation Database Recovery Note In order to ensure secure transmission of the authentication information between the two hosts SSH should be enabled This option must be selected during installation With SSH enabled the first time you perform a recovery it MUST be
22. to ensure that existing port numbers are not used Note Make sure the primary port numbers and the backup port numbers on both hosts match otherwise there will be no communication between the two hosts Enter BACKUP andromeda Local PORT Number i e 9002 9002 Enter PRIMARY orion Remote PORT Number i e 9001 9001 To check if specified ports are correct 22 Picture Perfect Redundant Edition User Manual Press to accept it or type the port of your choice and press Enter You will be asked to confirm your answer BACKUP andromeda Local PORT Number 9002 PRIMARY orion Remote PORT Number 9001 Are these ports correct y n y If the ports are correct type y An entry will be added to your etc services file for the ports and other updates performed to the Picture Perfect database Setting Ports Please Wait Adding the following entry to etc services pprs PPRS 9002 tcp HPPRS monitor port Adding the following entry to etc services pprs PPRS 9001 tcp PPRS monitor port Building mwmrc and dtwmrc Adding alternate servers in usr lib X11 fs config pptimed successfully installed The installation is now complete You will see messages similar to the following Adding Sweeper Alarm Input_group to System Creating PPRS Sweeper Failure alarm record Creating PPRS Sweeper Failure input group record Do you want to configure Secured shell for this system y n n y If you choose not to
23. 1 200 57 orion REMOTE SERVER 10 41 222 57 orion222 REMOTE_ CLIENT Notice that orion and andromeda have the same subdomain IP address 200 on the first network and orion222 and andromeda222 have the same subdomain IP address 222 on the second network Note The commented information following the sign in the descriptions for example CLIENT HOST is used by the primary and backup Picture Perfect servers and should not be altered File Setup of etc hosts equiv The etc hosts equiv file for the primary host must contain two names for backup Put host names on separate lines for example orion orion222 andromeda andromeda222 Similarly the etc hosts equiv file for the backup host must contain two names for primary Put host names on separate lines for example andromeda andromeda222 orion orion222 50 Picture Perfect Redundant Edition User Manual File Setup of rhosts The rhosts file for the primary host must contain the names for both primary and backup for example orion root orion222 root andromeda root andromeda222 root Similarly the rhosts file for the backup host must contain the names for both primary and backup for example andromeda root andromeda222 root orion root orion222 root Verifying Static Routing Table Verify that the Static Routing Table is configured properly This is one way to check that you have configured the etc hosts files correctly Use the foll
24. 112 70 43 192 68 0 100 0 5 5 30 1440 1441 Y 1 20050202 144613 3002 bctmaggie 3 112 70 42 192 68 0 101 1 5 5 30 1440 1441 Y 1 20050202 144613 5 Type the following command to stop the database onmode ky To verify the database table IDs on the backup host 1 Verify that the backup host is up and log on as root and open a terminal window 2 Type the following command to start the database oninit 51 ER Picture Perfect Redundant Edition User Manual 3 The backup s host table ID and system config table ID must be the same on the backup host Type these commands consecutively on the backup host query system config query host 4 Compare both outputs for the numbers circled below The ID numbers in these two positions must match query system config DNODE 1 0 65535 2500 3000 16000 805306368 805343248 256 10000 50000 1000 10000 2000 10000 21222202 3 01 00000 59 99 25 50 Y Y Y Y Y Y 1500 1 64 96 1 500 1 40 lt last name gt lt first name gt 1 0 1 96 32 1 4 cas db backup 60 cas flash eflash 20041108 233605 query host 1 9001 bcthomer 3 112 70 43 192 68 0 100 0 5 5 30 1440 1441 Y 1 20050202 145126 29002 bctmaggie 3 112 70 42 192 68 0 101 1 5 5 30 1440 1441 Y 1 20050202 145126 5 Type the following command to stop the database onmode ky If the IDs of either host do not match contact your GE Customer Support Representative for further instructions chkdbsync This utility lists the tables on the primary
25. 2 57 is orion change the host name for 10 41 222 57 to orion222 10 Picture Perfect Redundant Edition User Manual unu TO configure TCP IP on a Linux host Note The following steps edit the contents of the etc hosts file We recommend that you make a backup copy of the file before performing these steps Log on to the system as the root user From the Application Menu select System Settings then Network The Network Configuration window displays Select a network device for example en0 or enl then click Edit The Ethernet Device window displays Check Activate device when computer starts It is recommended that DHCP be disabled and a static IP address used You will need to supply the static IP address Subnet mask and Default Gateway address Note If you intend to enable DHCP make sure the host IP address remains static and is tied to the MAC address of the network card Check with your IT department for DHCP configuration information When you have completed these changes click OK You are returned to the Network Configuration window Click Activate When prompted to save your changes click Yes When your changes have been saved click Ok to close this window a Once the device is activated you will be returned to the Network Configuration window again b Repeat step 3 through step 9 for each network device 10 Close the window Network Cabling Before you connect the network cable to a network interfa
26. H configuration Generating DSA key Enter y for any overwrite prompts Generating public private dsa key pair Enter passphrase empty for no passphrase Enter same passphrase again As prompted enter a passphrase and enter it again to confirm Messages similar to the following display Your identification has been saved in root ssh id_dsa Your public key has been saved in root ssh id dsa pub The key fingerprint is cf fa 58 71 c0 a7 6d e4 e3 d7 88 42 7c 8e 47 96 rootebctgto Restarting ssh agent Key in SAME PASSPHRASE as entered above Enter passphrase for root ssh id dsa As prompted enter the passphrase entered in step 4 Messages similar to the following display Identity added root ssh id dsa root ssh id dsa Transferring public key to remote host bctcobalt2 Key in yes for continue connecting prompts Enter root password for bctcobalt2 when asked for it The authenticity of host bctcobalt2 172 16 4 196 can t be established RSA key fingerprint is b0 10 37 47 e9 cd b7 6a 89 30 10 e4 99 b3 c3 4b Are you sure you want to continue connecting yes no yes Type yes to continue the authentication setup Warning Permanently added bctcobalt2 172 16 4 196 RSA to the list of known host root bctcobalt2 s password The installation is now complete You will see messages similar to the following The PPRS INST installation has completed successfully Checking if need to update n
27. Security User Manua Picture Perfect v4 Redundant Edition Picture Perfect 4 0 Redundant Edition a D Ga PR B D AN A 2 8 5 9 B8 3 PG IS CT VIG NLI D D u VI SA A E Copyright Disclaimer Trademarks and patents Intended use Copyright 2007 GE Security Inc All rights reserved This document may not be copied or otherwise reproduced in whole or in part except as specifically permitted under US and international copyright law without the prior written consent from GE Document number 4601340098 January 2007 THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE GE ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES LOSSES OR RISKS PERSONAL OR OTHERWISE INCURRED AS A CONSEQUENCE DIRECTLY OR INDIRECTLY OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT FOR THE LATEST DOCUMENTATION CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT WWW GESECURITY COM This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and addresses of actual businesses or persons is entirely coincidental GE and the GE monogram are registered trademarks of General Electric Picture_Perfect product and logo are trademarks of GE Security Other trade names used in this document may be trademarks or registered trademar
28. Transaction Monitor window displays a real time scrolling list of error and execution messages The messages are also written to the cas log ppr MMDD file where MM month and DD day Each message includes the transaction time the routing that prints the message the message type E error I informative P panic W warning and the message itself 29 30 Picture Perfect Redundant Edition User Manual The Menu Bar There are six items on the Menu Bar To select an item point to it and left click If the selection has a pull down menu point to the menu option and release the mouse button to select it Table 4 Menu Bar Menu Item Description Commands This item displays a nine option pull down menu used to start stop PPRS override communication status enable disable failover invoke manual failover and enable disable pop up warning messages For details on this menu see The Commands Menu on page 30 Configuration This item displays a configuration window used to set system mode polling frequency allowable percentage of free shared memory in Picture Perfect maximum allowable pending messages in Picture Perfect message queues maximum allowable number of re sent messages in Picture Perfect micro communication timeout duration and database update frequency For details on this window see The Configuration Window on page 32 Communication This item displays a communication window showing a map of the network connecti
29. and backup hosts that are refreshed by the system For each table it lists the record count COUNT and the maximum value in the id field MAXID The respective numbers should be the same for the primary host and the backup host For example if the COUNT is 35 on the primary host it should be 35 on the backup host If there is a discrepancy then that table is not in sync To run the chkdbsyne utility 1 Log onto the primary host as root 2 Atthe command prompt type cas bin profile chkdbsync Messages similar to the following will be displayed Chapter 4 53 Verifying the configuration Checking database refresher synchronization on Redundant System TABLE COUNT MAXID Number of alarm on orion Primary 35 41 Number of alarm on andromeda Backup 35 41 Number of alarm history on orion Primary 205 205 Number of alarm history on andromeda Backup 205 205 Number of alarm instruct on orion Primary 2 2 Number of alarm instruct on andromeda Backup 2 2 Number of alarm response on orion primary 3 3 Number of alarm response on andromeda backup 6 5 q PROBLEM Number of area event cat on orion Primary 2 2 Number of area event cat on andromeda Backup 2 2 Number of person_user on orion Primary 2496 2499 Number of person_user on andromeda Backup 2496 2499 54 Picture Perfect Redundant Edition User Manual Chapter 5 Removing PPRS This chapter includes information needed to remove the Picture Perfect Redundant
30. ary Tables such as table desc field desc and field type are static e host Rolled History Table To prevent the loss of badge alarm or operator history the system performing the Database Recovery will roll a history table if the history count on the primary host is less than that on the recovering host The following message will appear in the ppr log file when this occurs In this example the alarm history has been rolled over to the alarm history temporary table If you do not want 14 22 10 654 fppifx I WARNING Rolling alarm history to lose the history in the temporary table archive the history table PPRS Command Line Utility The pprscmd program is a utility which allows the system administrator to start stop recover and monitor PPRS in a non windowed environment such as when the system administrator is dialed into the system Prior to the pprscmd the only way to start and stop PPRS was to use the PPRS user interface Now these administrative operations can be performed from the command line To start PPRS in primary mode type pprscmd start primary To perform a database recovery on a backup host type pprscmd recover 20030313 Note The date used for a database recovery must be in YYYYMMDD format Year Month Day For example 20040313 represents March 13 2004 To start PPRS in backup mode type pprscmd start backup To stop PPRS type pprscmd stop To monitor PPRS type pprscmd monitor The inform
31. ation displayed here is similar to that shown in the PPRS user interface However no operations can be performed You can use the ESC key to quit out of this monitor Chapter 3 37 Configuration and Operation Figure 7 PPRS Monitor PRS Monitor C Thu Feb 3 SYSTEM STAT UP STARTING COMM INVALID JETWORK STATU NO COMM NO COMM DISABLED ENABLED NOT RUNNING To monitor PPRS recovery type tail f cas log ppr MMDD This will display the information being logged by the PPRS recovery process Micro Configuration Port Configuration for Dial up Micros In a PPRS environment dial up micros can be configured in one of two ways The configuration used will depend upon the location of the primary and secondary hosts e H the distance between the hosts is relatively short then a single modem can be connected to a signal splitter See Figure 8 below e Ifthe distance between the hosts is too great to use a signal splitter then two modems will have to be used with one modem directly connected to each host See Figure 9 on the following page Figure 8 Single Modem Configuration Splitter Network Network II 38 Picture Perfect Redundant Edition User Manual Figure 9 Double Modem Configuration Network I Network II The double modem configuration will also require a unique setup both from a physical connection and a software standpoint because the database is replicat
32. backup host the database must be configured correctly Check the following files on both hosts to verify the configurations Make sure that the following entry appears in the etc services file for each host If the entry is missing type it in manually by using a text editor Table 7 Required File Entries for Remote Database Access Service Name Port Number Protocol Name Aliases Comments lt local host gt star 1960 tcp star1 star2 it local host Informix istar Port remote host star 1960 tcp Informix remote DB Port Verifying Table IDs Make sure the database is running before checking these tables To verify the database table IDs on the primary host 1 Log on to the primary host as root and open a terminal window 2 Type the following command to start the database oninit 3 The primary s host table ID and system config table ID must be the same on the primary host Type these commands consecutively on the primary host query system config query host 4 Compare both outputs for the numbers circled below The ID numbers in these two positions must match query system config DODE 1 0 65535 2500 3000 16000 805306368 805343248 256 10000 50000 1000 10000 2000 10000 2 1 22 2 2 0 2 3 0 1 00000 59 99 25 50 eirs2cr t0 c180 k Y Y Y Y Y Y 1500 1 64 96 1 500 1 40 lt last name gt lt first name gt 1 0 1 96 32 1 4 cas db backup 60 cas flash eflash 20041108 233605 query host 1 9001 bcthomer 3
33. ce you need to determine the network board that is configured to each specific network interface ent or ent0 enl or ent1 E E x 2 x Chapter 2 11 Installing PPRS Pre Installation Requirements Before you begin the installation of PPRS make sure both hosts meet the following requirements e The following software packages are installed on both hosts e AIX 5 2L or Red Hat Linux 4 0 e Picture Perfect base package Note The settings selected at installation for features such as Seed Counter must be the same for both hosts Both servers must also be configured for the same time zone e Two network adaptors are installed on each host e Each host has a host name and an IP address for each of its two network adaptors and they can ping each other Port numbers are selected that are four or more digits long greater than 9000 and not already in use check the etc services file for port numbers already in use Note Make sure the primary port numbers and the backup port numbers on both hosts match otherwise there will be no communication between the two hosts Installation Procedures Primary Host Installation Decide which host will be the primary host Follow these steps to install PPRS on the primary host To perform the installation for the backup host refer to Backup Host Installation on page 18 Note PPRS requires two 2 network interface cards to be installed on each host and configured that is they ha
34. done from the command line using the command pprscmd recover yyyymmdd Any subsequent recovery operations may be performed either from the command line or from the user interface Before you start 1 Use the backup host as the recovery server the primary host must be running on the other server 2 Picture Perfect must not be running on the recovery server 3 Determine the last online date for the host that requires data recovery 4 Verify that the primary host is up and running prior to the actual recovery process To perform the database recovery 1 Activate the PPRS Main window on the backup host Do not start PPRS 2 Select Database from the menu bar of the Main window to display the Database Recovery window Figure 6 Database Recovery Window PPRS Database Recovery Window Date from which to recover YYYYMHMDD 120000412 Time from which to recover HHMMSS 115325 Recovery delay sec jo 4 Network I v Network II Choose Network to use for recovery RECOVER Exit Help 3 Enter the recovery start date using the date format of YYYYMMDD This entry tells the recovery process to restore data from this date to present If the system crashed or was brought down on the same day as the recovery is being performed enter that date the current date If the system crashed or was brought down on any day other than the current day enter the date immediately prior to the down date to ensure capture of all that day
35. ed 8 as LE CEET 8 Installation Terminologie 8 TCP IP Configuration 4 REENEN RENE p eR e RES Y Denver pensent E Ee e pentes 9 HOW to Configure TEPAP eigene 9 Network Cabling gg ebe vinrent pieds C D DE ut etes e URP ERG de ces 10 Pre Installation Requirements 44 Hn esse 11 Installation Procedures 5 riede AE ENER ie adieu bei AS deer ske 11 Primar y H st Installation si Se Su ert SEENEN iii ENEE 11 Back p Hostiinstallation 2 rrr ERR bader dae nad de uk eee ei trees RR dame oo 18 iv Picture Perfect Redundant Edition User Manual Chapter 3 Chapter 4 Chapter 5 Configuration and Operation Ad e RE REENEN NEE NEE EE RR 25 IERENS dE Kerr Taie el EEN 26 Initial Setup serrr ei oe rr I I e RR veri sv salet Ee AER ER Hote 26 Starting TEEN 28 The PPRS Main Window eos eher HE eg decide ve ERE HER DE UR ZER tenes HF EE eaa 28 THEMEN BG re denis Ales a Ee tea i d 30 Database Synchronization and Recovery 22 34 Database Synchronization 5554204248 neck Aid dee EORR ee ee eee on ns 34 Datab se Recovery do dee CER EAR d d etas VN MEER e CU D Tae ERR 35 PPRS Command Line Utility NEEN EEN NEEN EEN ret e rhe rer Rye IER LE vee cana EE 36 Micro Configuration ics sacre th ee hr hrs Rn Ere R3 Cr he poesie tetes rade diese ana 37 Port Configuration for Didl p MICEOS stage E iA oe Arp a E h 37 Network MICOS qe n 40 Verifying the
36. ed on both hosts The port table which is one of the tables replicated contains the fields which define a tty line phone number and type of modem connected As you can see from Figure 9 the two modems connected to the hosts will require two different phone numbers This requires the Ports form to configure two sets of phone numbers One number will be for the primary host and the second phone number will be for the backup host See Figure 10 for an example of a Linux host double modem configuration Figure 10 Double Modem Host Configuration Linux Linux Host 1 Host 2 In addition three new fields will appear on the Ports form Double Modem Primary Phone and Backup Phone Figure 11 shows these fields and their descriptions follow Chapter 3 39 Configuration and Operation Figure 11 Ports Form SONS O AOA 55 M 5FFSrP W 0O5A5 O6 r7 7r77 7 V V r Facilities Micros Inputs Outputs Doors And Readers Elevators Alarms Time Zones Micros Ports Modems Network Ports Keys Description E WES Q M HE X 5 7 X Qi Ports Description eee Facility k P Modem Info Modem Type v S Phone 27 Double Modem PrimaryPhone Backup Phone Baud Rate Port State Get Part State 300 1200 2400 Clear is now complete
37. efault value is 60 seconds This parameter may be tuned for each site if more or less time between updates is required Failover Threshold Enter the number of retries before a failover occurs Save Click this button to save the current parameters to a configuration file and copy the same parameters to the backup host The copied parameters are not automatically saved on the backup host To save the copied configuration on the backup host select Backup as the System Mode then click Save Note If there is only one network operational when you click Save on the primary configuration this window remains open about a minute until the configuration is saved Help Click this button to display a help screen for PPRS Exit Click this button to close the Configuration window and return to the Main Window The Communication Window Use the Communication window to view the PPRS network connections This window is for viewing purposes only and will not accept input To display the Communication window 1 Click the Communication option in the Menu Bar of the PPRS Main window 2 Verify that the local and remote hosts are connected to the networks as intended Figure 5 PPRS Communication Window Primary Server IP address Primary Client IP address Backup Server IP address Backup Client IP address Exi PPRS Communication Window Network I Remote client Backup Client
38. eld of the PPRS Main window Chapter 3 Configuration and Operation Table 5 Commands Menu continued Menu Item Description Enable Comm Status Allows start up of the application with only one functioning network between the two hosts PPRS anticipates two functional networks when it starts Use this command only when one of two installed networks is not functional When you select this option Enabled appears in the Override Communication Status field of the PPRS Main window If one of the networks fails while PPRS is running a pop up communication warning window appears periodically three times per polling period To stop this warning window from continuing select this command Enable Failover Enables the local host to failover if it is the primary host or takeover if it is the backup host when required When you select this option Enabled appears in the Failover Command Status field of the PPRS Main window Disable Failover Disables the Failover Takeover option When you select this option Disabled appears in the Failover Command Status field of the PPRS Main window to indicate that the host is not in redundant mode Manual Failover Causes a manual failover to the backup host This command can be used for testing the PPRS application and for maintenance purposes Enable Warning Msg Enables warning messages to pop up when Picture Perfect reaches critical limits Disable Warn
39. etwork configuration each server requires two host names such as orion and orion222 andromeda and andromeda222 Table 2 Host Host Names Host1 Name Network Host2 Name Network orion 1 andromeda 1 orion222 2 andromeda222 2 Chapter 4 49 Verifying the configuration Descriptions The descriptions are required in order to configure the communication between the two hosts Without these descriptions the communication subhosts do not know the IP addresses of the other end of the communication The SERVER_HOST in the orion host receives messages from the REMOTE_CLIENT in the andromeda host and the CLIENT_HOST in the orion222 host sends messages to the REMOTE_SERVER IP address in the andromeda222 host The file setup of etc hosts is done automatically during the installation which is illustrated in the next section The following two tables show the required entries in the etc hosts file for the Host1 orion and Host andromeda servers Each line requires an entry for IP address host name and descriptions Table 3 Host1 etc hosts File IP Address Host Name Description 10 41 200 57 orion SERVER HOST 10 41 222 57 orion222 3t CLIENT HOST 10 41 200 58 andromeda 3t REMOTE CLIENT 10 41 222 58 andromeda222 REMOTE SERVER Table 4 Host etc hosts File IP Address Host Name Description 10 41 200 58 andromeda CLIENT_HOST 10 41 222 58 andromeda222 SERVER HOST 10 4
40. f the second network interface and press Enter You will be asked to confirm your answer 13 14 Picture Perfect Redundant Edition User Manual Name of Second PRIMARY LOCAL host is orion222 IP address of Second PRIMARY LOCAL host is 10 41 222 57 13 Is the name and IP address correct y n y If the name and IP address are correct type y You will be prompted for the name of the backup host Please enter First BACKUP REMOTE System Name To enter the name of the backup host 1 Type the name of the backup host such as andromeda and press Enter You will be prompted for the IP address of the backup host Enter its IP Address 10 41 200 58 If the IP address displayed is the correct IP address for the backup accept it by pressing Enter or enter the IP address of the backup host and press Enter You will be asked to confirm your answer Name of first BACKUP REMOTE host is andromeda IP address of first BACKUP REMOTE host is 10 41 200 58 Is the name and IP address correct y n y If the name and IP address are correct type y An entry will be added to your etc services file for the port used by Informix to communicate with the database of the backup host and you will be prompted for the second name of the backup host Adding the following entry to etc services andromeda star 1960 tcp Informix REMOTEDB Port Please enter Second BACKUP REMOTE System Name
41. formix tps Informix Informix tps When Picture Perfect is not running there should be no Message Queues Shared Memory and Semaphores for TPS or Informix If there are entries then Shared Memory is corrupted Linux Chapter 4 Verifying the configuration Verify that Picture Perfect is running on the primary and the backup hosts by verifying that TPS and Informix are running attached to shared memory To verify that TPS is running In Linux there are two steps to verify TPS 1 Type the following command to check if the TPS processes are running ps e grep tps The output should appear similar to the following root bcthomer root ps e grep tps 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4248 4299 4300 4301 4302 4303 4304 4305 4306 4307 4308 4310 12273 12489 12671 12672 21283 21285 21286 If no results are shown sai UD sai sai S sai ei sai od ee eg ei ai si ai sai 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 TPS is NOT running 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 tps tps tps tps tps tps tps tps tps tps tps tps tps tps tps tps tps tps tps 2 Next type the following command to check if TPS is attached to shared memory ipcs grep 0x000004 The output should appear similar to the followi
42. guration eieiei tiers 37 Dogblechederm CopHgprerlett degt 38 Doubl Modem H st e elauter le ssassn a 38 Ports FOT Senis p 39 Network Micro Configuration een 40 vi Picture Perfect Redundant Edition User Manual vii Preface This document provides instructions for the software installation configuration and operation of the Picture Perfect Redundant System PPRS software The material in this manual has been prepared for persons responsible for and familiar with the security needs of the customer facility It is intended for use by System administrators and System operators System administrators responsible for planning system design and implementation setup configure and manage the Picture Perfect Redundant System Redundant system forms and configuration utilities are accessible only to an operator with System Administrator and root permission System operators perform routine system operation duties in an established Redundant system after system setup is complete Redundant system forms are used for alarm monitoring and for taking appropriate action when failover occurs Read these instructions and all ancillary documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website Refer to Online publication library on page 57 for instructions on accessing our online publication library Note
43. h host and configured that is they have been defined and configured with the network IP addresses that will be used for the redundant system If this is not done e The Informix database will be unable to start e After PPRS is installed it will be impossible to install any other packages or to start PPRS Follow these steps to install the software Prerequisite The Primary host must already have the PPRS package installed and the system reboot completed 1 Logonas root and open a terminal window You should see a prompt 2 Type the following to shut down Picture Perfect cas bin profile rc pperf k Insert the Picture Perfect CD ROM into the drive of the backup host 4 The CD mounts automatically Mount the CD by typing mntCD If this command is not found type mount v cdrfs o ro dev cd0 mnt 5 To display a list of installation options type media cdrom INSTALL o mnt INSTALL o You will receive messages similar to those shown below followed by a list of packages Picture Perfect CD ROM Installation 1 12 1 9 04 Copyright C 2004 GE Security The following BASE OPTIONS product s are available Prod Name and Descriptions 0 base Picture Perfect Base package 1 eif Picture Perfect External Interface package 2 graph Graphics Monitoring and Control package 3 image Picture Perfect Imaging package 4 impexp Picture Perfect Import Export package 5 netlan Picture Perfect Network System Host package
44. icro 1 is connected only to Network I and Micro 2 is connected only to Network II Figure 12 Network Micro Configuration Network 1 Chapter 4 Verifying the configuration This chapter includes information needed to verify that your redundant system is configured properly In this chapter CGR V 42 Verifying Network CORRECTIONS issues Ead t me te sne 45 Verge Picture Perfett ee Le due dde iieii a Mee ie AEN NEEN 45 Verifying Network Setup reserse dune ete eee PENERE EVENE eee ete a 48 Verifying Static Routing Table 50 Verifying Remote Database Access Configuration 51 Verge Table DS nu et see oe Re Re ie done 51 55651 MEER 52 Picture Perfect Redundant Edition User Manual chkredundant To verify that the Redundant System is configured properly the chkredundant utility is executed on the either the primary or backup host while the database is running on both hosts Note If Picture Perfect is running the database will be running so it will not be necessary to start it To verify the configuration 1 On both hosts log on as root and open a terminal window A command prompt will be displayed 2 If Picture Perfect is not running manually start the database on each host by typing oninit You will be returned to the command prompt 3 Atthe command prompt on the primary or backup host type chkredundant Messages s
45. ilover problems under controlled and planned circumstances Fach time you add a client station you should ensure it connects to both machines Also by switching roles for the hosts your operators would remain educated and not panic when the roles of the machines changed due to a failure This avoids operators developing a habit of connecting only to a particular host and reminds them that they must connect to whichever host is running as primary This would also ensure that their passwords stay in sync across both hosts This chapter discusses e Initial Setup steps e Operations such as Starting PPRS e Navigating the PPRS Main Window e Database Synchronization and Recovery e The PPRS Command Line Utility e Micro Configuration Initial Setup PPRS consists of two hosts with PPRS configured and invoked on both hosts Note If SSH authentication is desired it must be selected during the installation of PPRS There is a specific order in which the primary and backup hosts must be configured and started Follow the sequence below to set up your redundant Picture Perfect system 1 Complete Picture Perfect and PPRS installation on both hosts la Refer to the Picture Perfect 4 0 Installation Manual to install the base Picture Perfect package on both hosts 1b Refer to Chapter 2 Installing PPRS of this manual to install the pprs package on both hosts 2 Configure PPRS on the primary host 2a From the console log on to the primary host
46. imilar to the following will be displayed Redundant Host Local orion Verifying Operating System Type Linux Verifying TPS is running OK Verifying Informix is running OK Verifying etc hosts orion OK orion222 OK andromeda OK andromeda222 OK Verifying etc hosts equiv orion OK orion222 OK andromeda OK andromeda222 OK Verifying root rhosts orion OK orion222 OK andromeda OK andromeda222 OK Verifying system_config count OK Verifying table id consistency OK Verifying host table against etc hosts SERVER HOST orion OK REMOTE CLIENT andromeda OK HOST orion IP 3 112 70 43 OK HOST orion ALT IP 192 68 0 100 OK HOST andromeda IP 3 112 70 42 OK HOST andromeda ALT IP 192 68 0 101 OK Verifying etc hosts Pri amp Sec Consistency PRI SERVER_HOST SEC REMOTE SERVER OK PRI CLIENT HOST SEC REMOTE CLIENT OK PRI REMOTE CLIENT SEC CLIENT HOST OK PRI REMOTE SERVER SEC SERVER HOST OK Verifying Seed Counter Settings ENABLED Verifying etc services orion OK andromeda OK Redundant Host Remote andromeda Verifying Network Connection andromeda OK Verifying Network Connection andromeda222 OK Chapter 4 Verifying the configuration Verifying Remote Connectivity via rsh OK Verifying Operating System Type Linux Verifying TPS is running OK
47. ing Msg Disables subsequent pop up warning messages 31 32 Picture Perfect Redundant Edition User Manual The Configuration Window Use the Configuration window to configure the PPRS environment To display the Configuration window 1 Click the Configuration option in the Menu Bar of the PPRS Main window Figure A PPRS Configuration Window PRIMARY System Mode v BACKUP Polling Frequency sec Min Free Shared Mem 2 Max Allowable Koff Time sec De Database Update Freq sec D Failover Threshold D Save Exit Help 7 PRIMARY System Mode BACKUP Polling Frequency sec 20 Min Free Shared Mem 2 D Max Allowable Xoff Time sec n Database Update Freq sec o Failover Threshold NN Save Exit Help 2 Set the following PPRS configuration parameters for each host Note If it is necessary to change a configuration parameter while the PPRS application is running do the following e Stop the application by selecting Stop PPRS App from the Commands menu Click Configuration to display the Configuration window e Change the required parameter and click Save e Restart the application by selecting Start PPRS App from the Commands menu Table 6 Configuration Window Menu Item Description System Mode Click one of the radio buttons to select whether this host s mode is Primary or Backup The default is backup mode Polling Fre
48. ion 5d In the PPRS Configuration window make sure the System Mode is set to Backup then click Save Note Even though the settings appear correctly in the Configuration window when it displays it is mandatory to click Save at this point Synchronize the databases Perform a database recovery procedure from the primary host to the backup host See Database Recovery on page 35 Start PPRS on the backup host 7a In the PPRS window open the Commands menu and select Start PPRS App 7b The Starting message appears The System Status field of the PPRS window will temporarily display Invalid then Starting Comm After a few moments the System Status fields on both hosts will display Ok The system is now running in a redundant state 28 Picture Perfect Redundant Edition User Manual Starting PPRS Only a system administrator logged on as root can configure and start PPRS To display the PPRS window Linux e Open a new terminal window and at the system prompt type cd cas bin startpprs local Left click on the desktop and from the resulting menu select Redundant PP If you log on as root the desktop menu includes the Redundant PP option while the standard operator login does not 2 Ka D Note If only a single network is operational the PPRS user interface on the primary or backup host takes approximately three minutes to appear The PPRS Main Window The Main window has four basic functions e Jt contains
49. is configured incorrectly Failure indicates that the local host cannot remotely access the remote host database See Verifying Remote Database Access Configuration on page 51 This test determines whether or not Seed Counter is enabled or disabled Both hosts in a redundant system must have the same Seed Counter settings If a setting mismatch is detected then a warning will be displayed indicating that both hosts in the redundant system must have identical Seed Counter settings in order for the system to function normally To correct this problem it will be necessary to reinstall the mismatched host See File Setup of etc hosts on page 48 See File Setup of etc hosts equiv on page 49 See File Setup of rhosts on page 50 See Verifying Table IDs on page 51 See Verifying Table IDs on page 51 This test can fail only if there is an inconsistency in the host names stored in the host table relative to the host names stored in the etc hosts file for the primary and backup servers Either one or both the host table and the etc hosts file must be corrected See File Setup of etc hosts on page 48 See File Setup of etc hosts on page 48 See Verifying Remote Database Access Configuration on page 51 Chapter 4 45 Verifying the configuration Verifying Network Connections Use the ping command from each host to check all network connections of the remote host ping remote hostname For example ping andromeda You should see output
50. ished PPRS INST Picture Perfect Installation Version 1 7 3 24 04 Copyright C 2004 GE Security Loading Picture Perfect Redundant System Package Extracting files from media 13200 blocks The files have been read from the media kkkkkxkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkk kkkkkxkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkxk kkk Redundant Picture Perfect Does NOT Start kkk x Automatically When System Boots Up d kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkk k Redundant Picture Perfect Network Configuration Will orion be the Primary host y n y CAUTION Only one host should be designated as the primary host 9 10 11 12 Make sure to type y Enter as this server will be the primary host You will be asked to confirm your answer Are You Sure y n yl Type y rer if the previous response is correct You will be prompted for the name of the second interface to be used by Picture Perfect redundancy Please enter Second PRIMARY LOCAL System Name Enter the second name of the primary host for example orion222 and press Enter You will be asked for the IP address of the second network interface Enter its IP Address 10 41 222 57 If the IP address displayed is the correct IP address for the second network interface accept it by pressing Enter or enter the IP address o
51. isplayed is the correct IP address for the second network interface accept it by pressing Enter or enter the IP address of the second network interface and press Enter You will be asked to confirm your answer Name of Second BACKUP LOCAL host is andromeda222 IP address of Second BACKUP LOCAL host is 10 41 222 58 Is the name and IP address correct y n y If the name and IP address are correct type y You will be prompted for the name of the primary host Please enter First PRIMARY REMOTE System Name To enter the name of the primary host 14 15 Type the name of the primary host such as orion and press Enter You will be prompted for the IP address of the primary host Enter its IP Address 10 41 200 57 If the IP address displayed is the correct IP address for the primary host accept it by pressing Enter or enter the IP address of the primary host and press Enter You will be asked to confirm your answer Name of first PRIMARY REMOTE host is orion IP address of first PRIMARY REMOTE host is 10 41 200 57 Is the name and IP address correct y n y Chapter 2 21 Installing PPRS 16 If the name and IP address are correct type y An entry will be added to your etc services file for the port used by Informix to communicate with the database of the primary host and you will be prompted for the second name of the primary host Adding the following entry t
52. k Status section indicates the communication statuses of both networks Network I and Network II as perceived by the local host OK or No Communication No Comm Failover Recover Status The Failover Recover Status section displays the present mode of the Failover and Communication Override commands for the local host These commands are activated through the Commands pull down menu See The Commands Menu on page 30 for details Failover Command Status Displays the present Failover mode of the local host Enabled or Disabled If the Failover Command Status displays Disabled that field appears in red Override Communication Status Displays the present status of the Communications Override feature of the local host Enabled or Disabled default If the Override Communication Status displays Enabled the PPRS system is capable of functioning with only one network instead of two Database Update Status This field appears only in the user interface of the backup host It displays the status of the database synchronization In Progress or Not Running This field helps you determine when it is all right to bring the backup host down for maintenance or test purposes If this field displays In Progress do not take the backup host down wait until this field displays Not Running Note If you take the backup host down while database synchronization is in progress the two databases will NOT be synchronized Transaction Monitor The
53. ks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supplier or visit us online at www gesecurity com Contents Chapter 1 Chapter 2 db cs PET V Prefdce 52d headed Ne eiui perde ups ned renes e bsec ege DUE ets ed fs vii Conventions used in this document vii Safety terms and SYMbOIS ee ee e e e een vii System Overview 42245 aiment og dba fd oia EEN 1 Introduetion PT 2 Software Requirements eel eg erga RR RE eris rre die Ve te E E nee ie KEEN EN 2 Hardware Requirements a ENEE I hr RR esse ne baken bee kadre E AERE E ERE E GRE 2 TMG HOSS c cadets eege E eege Ae ue ebe dee Ze gege H Th Alarm Monitors 1 2 24428314040 54434400 ee ee eee em EEN xs EN eeh SN 3 System Status Information 32125888808ametone een EE detre venus ee 3 Failover Operation 9 E KEEN er RR eye ex Hevea te endda ve err te We EA d ni 3 T keover Operation 1 2 25 n e er ee p CREER KEE Ee de EIERE EN SR E RR EE 3 Disable Failover Operation ehh e hn hh nnne 3 Hardware OVervieW sieste encontre als ee bees ewe nadia sde ten c RR eri NEE 4 Nemo 4 elle le 4 leie Eil 4 Mod msand Gabl s 5 2sussesntinarranaoccauctarentene ge See amp 4 Software OVEFVIEW esee Ee ee ba tian Ad rU PERPE EE FRE Eeer Ree dag 6 anas TT 6 Application Programi EE 6 elt EE 7 lu lens ANR Re Nine RU ON Eine r
54. ls files Picture Perfect NLS Check 2 0 1 19 04 Copyright C 2004 GE Security Fri Feb 24 11 05 07 EDT 2004 Note Chapter 2 Installing PPRS Updating nls files Picture Perfect NLS Text Update 1 30 1 19 04 Copyright C 2004 GE Security Fri Feb 24 11 05 07 EDT 2004 Comparing nls files in cas nls src en US devel Updating nls files in cas nls src en US Comparing help files in cas help en US devel Updating help files in cas help en US Building en US NLS Text Update Finished Running cas bin fixperm on tmp pprs perm file No errors detected cas bin fixperm finished Installing BASE OPTIONS product s was successful If you did not have a successful PPRS installation do not press Enter Instead contact your GE Customer Support representative for additional instructions The INSTALLation has completed The system needs to be rebooted for the changes to take effect Reboot the system y n y Press defaults to y to reboot the system Remember to remove the installation CD after the reboot is complete 17 E x 2 x E x gt x Picture Perfect Redundant Edition User Manual Backup Host Installation Decide which host will be the backup host Follow these steps to install PPRS on the backup host To perform the installation for the primary host refer to Primary Host Installation on page 11 Note PPRS requires two 2 network interface cards to be installed on eac
55. ng 0x00000400 688139 If no results are shown TPS is NOT running To verify that Informix is running In Linux there are two steps to verify Informix 1 Type the following command to check if the Informix processes are running ps e grep oninit The output should appear similar to the following 47 48 Picture Perfect Redundant Edition User Manual 2993 00 00 07 oninit 2994 00 00 00 oninit 2995 00 00 00 oninit 3004 00 00 00 oninit 3005 00 00 00 oninit 3006 00 00 00 oninit If no results are shown Informix is NOT running 2 Next type the following command to check if Informix is attached to shared memory ipcs c grep informix The output should appear similar to the following 491524 660 root informix root informix 524294 660 root informix root informix 557063 660 root informix root informix 589832 660 root informix root informix 622601 660 root informix root informix 655370 660 root informix root informix 196609 660 root informix root informix If no results are shown Informix is NOT running Verifying Network Setup The PPRS environment software must be installed in a dual network configuration This configuration requires some or all of the following verification procedures and modification of the etc hosts etc hosts equiv and rhosts files The following sections provide file setup information for these files along with an example site File Setup of etc hosts Host Names In a dual n
56. numbers and the backup port numbers on both hosts match otherwise there will be no communication between the two hosts Enter PRIMARY orion Local PORT Number i e 9001 9001 Enter BACKUP andromeda Remote PORT Number i e 9002 9002 To check if the specified ports are correct 1 Press to accept the displayed port or type the port of your choice and press Enter You are asked to confirm your answer PRIMARY orion Local PORT Number 9001 BACKUP andromeda Remote PORT Number 9002 Are these ports correct y n y If the ports are correct type y An entry will be added to your etc services file for the ports and other updates performed to the Picture Perfect database Setting Ports Please Wait Adding the following entry to etc services pprs PPRS 9001 tcp PPRS monitor port Adding the following entry to etc services pprs PPRS 9002 tcp PPRS monitor port Building mwmrc and dtwmrc Adding alternate servers in usr lib X11 fs config pptimed successfully installed 16 Picture Perfect Redundant Edition User Manual Adding Sweeper Alarm Input group to System Creating PPRS Sweeper Failure alarm record Creating PPRS Sweeper Failure input group record Do you want to configure Secured shell for this system y n n y If you choose not to enable SSH skip to step 7 If you want to enable SSH authentication type y Messages similar to the following display Starting secured shell SS
57. o etc services orion star 1960 tcp Informix REMOTEDB Port Please enter Second PRIMARY REMOTE System Name 17 Enter the second name of the primary host such as orion222 and press Enter You will be prompted for the IP address of the second network interface of the primary host Enter its IP address 10 41 222 57 18 If the IP address displayed is the correct IP address for the second network interface of the primary host accept it by pressing Enter or enter the IP address of the second network interface of the primary host and press Enter You will be asked to confirm your answer Name of Second PRIMARY REMOTE host is orion222 IP address of Second PRIMARY REMOTE host is 10 41 222 57 Is the name and IP address correct y n y 19 If the name and IP address are correct type y Messages will be displayed indicating the Informix sqlhosts and onconfig files are being updated with the information provided as well as the Picture Perfect system configuration table Updating cas db etc sqlhosts file REMOTE DB PORT IS orion star Updating cas db etc onconfig file Updating host amp system config tables 20 You will then be prompted for the port numbers used by Picture Perfect on the backup host to communicate with Picture Perfect on the primary host Each port number MUST be four or more digits long greater than 9000 and not already in use the installation script will check the etc services file
58. omainiP Address Host2 Domain IP Address Network 1 end 10 41 200 57 10 41 200 58 Network 2 eni 10 41 222 57 10 41 222 58 How to configure TCP IP e First configure TCP IP on the primary host e Then repeat the process on the backup host To configure TCP IP on an AIX host use the SMIT TCP IP menu Note To move your cursor to the next data entry field on a form press an up down arrow key 1 Type the following command at the system prompt in an AIX window smit tcpip The TCP IP menu appears 2 Select Minimum Configuration amp Startup and press The Available Network Interfaces window appears 3 Select the network interface card for example en0 or en1 and press Enter The Minimum Configuration amp Startup menu appears 4 Type the host name The host name will be the same for en0 and en1 5 Type the IP address Provide IP addresses for the network interfaces used for PPRS for example 10 41 200 57 for eng 10 41 222 57 for enl 6 To start the selected network driver en0 or en1 set the Start Now field on the Minimum Configuration amp Startup screen to yes type yes or press Ta then press Enter 7 Repeat steps 3 through 6 to configure each network driver Because both hosts are configured with the same name as indicated in step 4 you will need to edit the etc hosts file to change the host name for the second network card s IP address For example if the host name for 10 41 200 57 and 10 41 22
59. onmode ky 43 44 Picture Perfect Redundant Edition User Manual Table 1 1 Verification Tests Test Description Verifying Network Connection Verifying Remote Connectivity by rsh Verifying Operating System Type Verifying TPS is running Verifying Informix is running Verifying Remote Database Connectivity Verifying Seed Counter Settings Verifying etc hosts Verifying etc hosts equiv Verifying root rhosts Verifying system config count Verifying table id consistency Verifying host table against etc hosts Verifying etc hosts Pri amp Sec Consistency Verifying etc services This test will fail if a remote host cannot be reached using the ping command If this test fails then there is either a networking configuration problem on the local host or on the target remote host or both See Verifying Network Connections on page 45 This test will fail if a remote host cannot be reached by rsh Rsh is required for chkredundant to verify conditions on a remote host Please enable rsh access to the remote host and try again See File Setup of rhosts on page 50 This test can fail only if chkredundant is being executed on a system that is neither Linux nor AIX Currently PPRS is supported only on the Linux and AIX operating systems See Verifying Picture Perfect on page 45 See Verifying Picture Perfect on page 45 This test can fail only if either the cas db etc sqlhosts file or the etc services file
60. ons between the two hosts For details on this window see The Communication Window on page 33 Database This item displays the database recovery window used to initiate a database recovery and synchronize the databases on the two hosts For details on this window see Database Synchronization and Recovery on page 34 Exit This item closes the PPRS user interface Help This item displays a help window which provides information on various topics related to PPRS and Picture Perfect The Commands Menu The Commands pull down menu contains all the commands for the PPRS application The command options currently selected as well as the current system mode determine which commands are available for selection For example if an option is currently enabled its disable counterpart would be available as an option but the enable option would be grayed out and unavailable for selection since the option is already in that state The Commands menu includes the following options Table 5 Commands Menu Menu Item Description Start PPRS App Starts the PPRS application Issue this command only after PPRS configuration is complete Stop PPRS App Stops the PPRS application Disable Comm Status Disables the Enable Comm Status option In this communications mode two working networks must be operational in order to start the PPRS application When you select this option Disabled appears in the Override Communication Status fi
61. oth Each network connects to both hosts Network micros may be connected to either network See Network Micros on page 40 The networks are used to exchange status information and data between the primary and backup hosts If SSH authentication is desired it must be selected during the installation of PPRS Refer to Chapter 2 Installing PPRS Workstations The workstations provide the Picture Perfect Redundant System PPRS user interface Signal Splitter One signal splitter is required per direct connect micro line The signal splitter provides a communications link to and from a micro to both hosts The backup host ignores the signals until a failover occurs After failover when the backup becomes the new primary host the communications link is already in place and host to micro communication is undisturbed Modems and Cables Short haul modems are required between the signal splitter and the Micro 5 if the distance between those two points is greater than 100 feet Several types of cables are used in the PPRS architecture Check the table below to be sure you are using the proper types for your setup Table 1 Modems and Cables Connection Points Cable Description Cable Part Number Splitter to Host Modem to Host Cable 320026001 Splitter to Micro 5 Micro 5 to Host Cable 320011002 Splitter to Short Haul Modem Splitter to Modem Cable 320240001 Short Haul Modem to Micro 5 Modem to Micro 5 Cable 320025001
62. owing command on each host to view the Static Routing Table netstat r If the data in the Static Routing Table does not match the following example such as missing data in a field extra entries or duplicate entries contact your Customer Support Representative for further instructions There must be a unique entry for each destination gateway and interface Table 5 Host Static Routing Table Destination Gateway Flags Refcnt Use Interface 10 41 200 0 orion U 12 25345 end 10 41 2220 orion222 U 4 68790 eni localhost localhost U 0 4 100 Table 6 Host2 Static Routing Table Destination Gateway Flags Refcnt Use Interface 10 41 200 0 andromeda U 12 25345 end 10 41 222 0 andromeda222 U 4 68790 en1 localhost localhost U 0 4 100 Destination The IP address includes destination addresses up to the subdomain level Gateway The gateway host name must reflect the corresponding host name from the etc hosts file Flags The Flags field must be set to U up for every table entry Interface The Interface field shows the corresponding network driver interface Make sure that this interface assignment agrees with your TCP IP setup Note The interface name will vary depending on the operating system and adapter that you are using Chapter 4 Verifying the configuration Verifying Remote Database Access Configuration To synchronize the data from the primary to the
63. procedure and takes control of PPRS by becoming the primary host When this occurs a takeover alarm appears on the Alarm Monitor and an Alarm Alert pop up window displays Disable Failover Operation When the primary host detects a loss of communication with the backup host over both networks it executes the disable failover procedure which inhibits failover until the backup is operational again When this occurs a disable failover alarm appears on the Alarm Monitor and an Alarm Alert pop up window displays If the backup host itself is not functioning correctly the backup host disables its takeover capability and sends a status message to notify the primary host of the action Upon receiving the disable failover message the primary host disables its failover option and sends a disable failover alarm to the Alarm Monitor and an Alarm Alert pop up window displays 3 Picture Perfect Redundant Edition User Manual Hardware Overview PPRS consists of two hosts Host1 and Host2 connected by redundant networks Ethernet Token Ring or both One computer is designated as the primary host and the other as the backup host Both the primary and backup hosts have a copy of the database See Figure 1 PPRS Architecture without Modems on page 5 and Figure 2 PPRS Architecture with Modems on page 5 Networks The two networks provide a redundant link between the two hosts The network type can be Ethernet Token Ring or a combination of b
64. quency sec Enter the frequency in seconds at which status messages are sent from the local host to the remote host Tune this heartbeat polling frequency to meet the requirements of each installation Default is 10 seconds Min Free Shared Mem Enter the minimum allowable percentage of free shared memory in Picture Perfect If Failover Takeover is enabled and the percentage of free memory falls below this value a host in primary mode executes failover a host in backup mode executes the disable failover procedure When the percentage of free shared memory is equal to 1 5 times the user defined value a warning pop up window appears if warning messages are enabled Default value is 8 percent The warning message says Free shared memory approaching minimum limit Table 6 Configuration Window continued Chapter 3 Configuration and Operation Menu Item Description Max Allowable Xoff Time sec Enter the maximum allowable Xoff time in seconds for asynchronous communications to remain suspended when the host has not received a message from a micro If Failover Takeover is enabled and Xoff remains set past the maximum allowable time a host in primary mode executes failover a host in backup mode executes the disable failover procedure Default value is 150 seconds Database Update Frequency sec Enter the frequency in seconds at which the backup host copies downloads primary host updates D
65. s in cas help en US Saving help files in cas help en US devel NLS Text Save Finished PPRS INST Picture Perfect Installation Version 4 0 3 24 04 Copyright C 2004 GE Security Loading Picture Perfect Redundant System Package Extracting files from media 13200 blocks The files have been read from the media kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkk Redundant Picture Perfect Does NOT Start kkk x Automatically When System Boots Up Ski kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkxkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkk k Redundant Picture Perfect Network Configuration Will andromeda be the Primary host y n y CAUTION Only one host should be designated as the primary host 20 Picture Perfect Redundant Edition User Manual 10 11 12 13 Make sure to type n and press Enter as this host will be the backup host You will be asked to confirm your answer Are You Sure y n y If the previous response is correct type y You will be prompted for the name of the second interface to be used by Picture Perfect redundancy Please enter Second BACKUP LOCAL System Name Enter the second name of the backup host such as andromeda222 and press Enter You will be prompted for the IP address of the second network interface Enter its IP Address 10 41 222 58 If the IP address d
66. sion ends however the Alarm Monitor on the backup host now the new primary host continues to function and display current information and incoming alarms To ensure continuous monitoring of alarms the operator logs off of the inactive session and logs back in to the backup host System Status Information The primary and backup hosts exchange status information at a user defined interval known as the heartbeat PPRS on each host generates a status and sends it to the other host PPRS on each host then examines the status received from the other host The status information includes e The state of the two networks e The state of critical processes that are essential for the proper operation of Picture Perfect and PPRS e The state of Picture Perfect software parameters that indicate the health of the internal operation Failover Operation Failover occurs when the primary host initiates the transfer of control to the backup host If the primary host determines that its operating status is faulty it sends a failover message to the backup host then immediately shuts itself down When this occurs a failover alarm appears on the Alarm Monitor and an Alarm Alert pop up window displays The backup host then implements its takeover operation and becomes the primary host Takeover Operation If the backup host receives a failover message from the primary host or if the primary host is not responding the backup host initiates the takeover
67. stalling PPRS This chapter includes information needed to successfully install the Picture Perfect PPRS package In this chapter d 107 Im CONVENTIONS drsta rira eiae qe viale Verde see eden Sewanee Installation TERMINER 1 A e dE dau de e wh e Re s TCPAHP CoRBSWFAHON A de dete mye EN CUR dune CURT DEC RA Cg EG PET Pre Installation Requirements Fo Pod bo Vou Se WO Re apr a Wee wig Backup Host Installation sukess cse nee wine n aee RES een RR Picture Perfect Redundant Edition User Manual Overview This chapter provides the system administrator with installation instructions for the Picture Perfect Redundant System software You can install the PPRS package as an add on package to an existing installation or you can install PPRS on a new or upgraded installation Conventions The operating system assigns a name to each network interface Two Ethernet interfaces will be assigned for example en0 and enl Installation Terminology Host One of the two hosts or servers used in the redundant environment Host Name The first of two names assigned to each host suchas orion and andromeda The second name is associated with the second network adapter two per host one for each network suchas orion222 and andromeda222 Note e Use lowercase a through z and or numerics 0 through 9 e Use the simple machine name such as pphost1 not the fully qualified name e The host name may not be
68. t root bctcobalt2 s password The PPRS INST installation has completed successfully Checking if need to update nls files Picture Perfect NLS Check 2 0 1 19 04 Copyright C 2004 GE Security Fri Feb 24 11 05 07 EDT 2004 Updating nls files Picture Perfect NLS Text Update 1 30 1 19 04 Copyright C 2004 GE Security Fri Feb 24 11 05 07 EDT 2004 Comparing nls files in cas nls src en US devel Updating nls files in cas nls src en US s Comparing help files in cas help en US devel Updating help files in cas help en US Building en US NLS Text Update Finished Running cas bin fixperm on tmp pprs perm file No errors detected cas bin fixperm finished Installing BASE OPTIONS product s was successful If you did not have a successful PPRS installation do not press Enter Instead contact your GE Customer Support representative for additional instructions The INSTALLation has completed The system needs to be rebooted for the changes to take effect Reboot the system y n y Press defaults to y to reboot the system Remember to remove the installation CD after the reboot is complete In a redundant system interface Alarm CCTV Firepanel and Intercom packages are installed onto the primary host and then copied automatically from the primary to the backup host Therefore before installing these packages both hosts must be a fully operational redundant system and a recovery must be performed to s
69. to the following will be displayed Removing the pprs package Removing Picture Perfect Redundant System package Starting up database The removal process has completed Program Exiting The system needs to be rebooted for the changes to take affect Reboot the system y n y Press to reboot the system Note Following the reboot Picture Perfect will start automatically as a standalone configuration Chapter 5 57 Removing PPRS Contacting technical support For assistance installing operating maintaining and troubleshooting this product refer to this document and any other documentation provided If you still have questions you may contact technical support and or pre sales For pre sales and technical support assistance we provide customers with several options see Table 8 Our support phone number is available Monday through Friday 8 a m to 7 p m Eastern Time Protection plans are available for extended coverage Table 8 Pre sales and support contact information Pre sales Technical support 1 800 428 2733 1 888 GE SECURITY 437 3287 561 998 6160 561 998 6224 None rs bctsupport ge com Note Be ready at the equipment before calling for technical support Online publication library Another great resource for assistance with your GE product is our online publication library available to all of our customers To access the library go to our website at the following location http
70. ve been defined and configured with the network IP addresses that will be used for the redundant system If this is not done e The Informix database will be unable to start e After PPRS is installed it will be impossible to install any other packages or to start PPRS To install the software 1 Logonas root and open a terminal window You should see a prompt 2 Type the following to shut down Picture Perfect cas bin profile rc pperf k 3 Insert the Picture Perfect CD ROM into the drive of the primary host 4 The CD mounts automatically Mount the CD by typing mntCD If this command is not found type mount v cdrfs o ro dev cd0 mnt 12 3 c x 2 p Picture Perfect Redundant Edition User Manual To display a list of installation options type media cdrom INSTALL o mnt INSTALL o You will receive messages similar to those shown below followed by a list of packages Picture Perfect CD ROM Installation 1 12 3 9 04 Copyright C 2004 GE Security The following BASE OPTIONS product s are available Prod H Name and Descriptions 0 base Picture Perfect Base package 1 eif Picture Perfect External Interface package 2 graph Graphics Monitoring and Control package 3 image Picture Perfect Imaging package 4 impexp Picture Perfect Import Export package 5 netlan Picture Perfect Network System Host package 6 pprs Picture Perfect Redundant System package 7 subhost Picture Perfect Net
71. work System Subhost package 8 tours Picture Perfect Guard Tours package Enter product number s separated by to select q to quit Type the corresponding product number for example 6 to install the Picture Perfect Redundant System pprs package and press Enter Your package selection will now be displayed and you will be asked to confirm it You have selected the following product s 6 pprs Picture Perfect Redundant System package Is this correct y n y To make a different selection type n and you will be returned to step 5 where you will be prompted again for your selection To continue the installation type y The installation will commence and messages similar to the following will appear on the screen Installing pprs Picture Perfect Multi package Installation 1 12 3 9 04 Copyright C 2004 GE Security Installing from image in mnt pp 400 blocks Do you want to install the Picture Perfect PPRS Package y n yl To confirm type y Messages similar to the following will display Chapter 2 Installing PPRS Checking if need to save nls or help files Picture Perfect NLS Text Save 1 16 2 19 04 Copyright C 2004 GE Security Fri Mar 24 10 54 40 EDT 2004 Saving nls files Saving nls files in cas nls src en US Saving nls files in cas nls src en US devel Saving help files Saving help files in cas help en US e Saving help files in cas help en US devel NLS Text Save Fin
72. www gesecurity com In the Tools area at the top click the Publication Library link After you register and log on you may search through our online library for the documentation you need 58 Picture Perfect Redundant Edition User Manual Alarm Meute 3 Dino POS een 11 14 34 Backup Host 2 3 4 6 8 9 11 14 18 20 21 23 26 28 29 31 33 34 E centers 36 38 39 42 45 47 50 51 52 Backup PHOnE e 38 39 UE 52 chkredundant session E P T A T T T 42 44 ELLE EE eR vii Database Recovery ss 27 29 30 34 35 36 Database Svnchrontzaton essen 26 29 34 Database Update Frequency sisi 33 Disable Comm Status s oie orien eret tene eren e PER CARTER ND 30 Disable Warning MS neret tnnt en tbe inten 31 RE 6 Double E ann ere E ane 38 39 Double Modem Configuration 38 dual network confguraton eene 48 bable Comm Zeta T ETRT Enable Warning Msg EE eege Ealloyet i eet rati pi eai foe 3 4 6 26 28 29 30 31 32 Hardware Requirements cciccessecsssiccsossverosssecssvsccsssnsesssescesessesisiconcstcossibe 2 TE T 3 heartbeat co ree a Ue UR CER e PAN RU 6 32 te 11 14 15 18 21 42 43 45 46 47 48 51 elt ent 46 Local HOSE se rs nr Li ses 8 29 31 32 44 Manual Patho vets ucoir niis i EEEa 26 30 31 Max Allowable Xoff Times hisser 33 Min Free
73. ynchronize the two databases To verify your configuration if problems are encountered please refer to Chapter 4 Verifying the configuration for troubleshooting details 24 Picture Perfect Redundant Edition User Manual Chapter 3 Configuration and Operation This chapter describes how to begin using your redundant system In this chapter P II EE 26 D g gU EET 26 EE 28 Ihe PPRS Man Window 7 du dde cer ws Hw eR tora diker 28 Database Synchronization and Recovery 34 PPRS Command Line Utility cese mg orne ese t Rem news 36 NIG COREEHFOBUN Lies ease qe eec eee Se Gated eddies 37 26 Picture Perfect Redundant Edition User Manual Overview A Picture Perfect redundant system consists of two hosts with PPRS configured and invoked on both hosts To keep the two hosts synchronized consider alternating the primary backup modes of the host computers every month For example allow host A to run in primary mode for a month At the end of the month perform a Manual Failover to make host B assume primary mode See page 31 for an explanation of Manual Failover Bring up host A in backup mode Allow host B to run in primary mode for a month before repeating this process By alternating primary and backup modes each month you will have the highest probability that both hosts maintain good communications to all terminals and micros refresh the failover process for the operators and catch potential fa

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