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TELink 700 FLASH Installation & Operation Manual
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1. mate to the incoming phone line Connect the other end of the modular cable to the TELCO Jack on the back of the TELink Using another modular telephone cable connect the PHONE jack on the back of the TELink to the installation phone line s original destination KSU PBX telephone etc Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Q Hl 1K Q Connect the TELink s AUDIO OUTPUT jack to the telephone system s MOH input using the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink Turn the power switch ON Turn to page 9 for further instructions TELink 700 FLASH 7 04 2009 TELink 700 FLASH 8 04 2009 FAX SHARE INSTALL PROCEDURE tc l2 INSTALLATION PROCEDURE C TELink 700 KH re MADEIN USA 4 L To Telephone MOH Input Port g SS NX N Fax Machine Central Office A Phone Line mm mm mm mm mm 1 Make sure the power switch on the back of the TELink is in the OFF position 2 Connect one end of the included modular telephone cable direct
2. with your local phone company Connect the other end of the modular cable to the TELCO Jack on the back of the TELink Using another modular telephone cable connect the PHONE jack on the back of the TELink to the installation phone line s original destination KSU PBX telephone etc Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Q Hl 1K Q Connect the TELink s AUDIO OUTPUT jack to the telephone system s MOH input using the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink Turn the power switch ON Turn to page 9 for further instructions TELink 700 FLASH 6 04 2009 DEDICATED LINE INSTALL PROCEDURE tc I2 INSTALLATION PROCEDURE B 8 TELink 700 es ae HI Lo EE O d I IS To Telephone MOH j N l Central Office d Phone Line Make sure the power switch on the back of the TELink is in the OFF position Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number The user may need to adapt one end of the modular cable to
3. D THAT EQUIPMENT SOLD HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED ORIS FIT FOR ANY PARTICULAR PURPOSE BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY ON THE BASIS OF THE WARRANTY HEREINABOVE EXPRESSED UNDER NO CIRCUMSTANCES SHALL AMS BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY SPECIAL INDIRECT SECONDARY OR CONSEQUENTIAL DAMAGES TO ANY PERSON OR PROPERTY ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through AMS only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to AMS must be securely packaged to prevent damage in transit freight prepaid and insured for replacement value A return authorization number assigned by AMS must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to AMS without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase will be refused Please contact AMS at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence an authorization number will not be issued in the absence of a seri
4. H 12 04 2009 Manual Night Answer can be turned ON or OFF on demand by pressing the NIGHT button on the front panel If a Night Answer schedule is present this will preempt it If you manually turn Night Answer ON or OFF it will remain in that state until you cancel Manual mode press the NIGHT button again Then Night Answer operation will return to Scheduled if a schedule is present IMPORTANT If Night Answer is turned ON manually you must remember to turn it OFF when you want calls to ring through normally Until Night Answer is turned OFF the TELink will continue to answer calls play the Night Answer message then hang up DO NOT forget to turn Night Answer OFF at the desired time When using Night Answer it is extremely important that the TELink is installed on the first phone number that the phone system answers However because this line is likely to be the most heavily used the PC Controller may encounter difficulty busy line when trying to call the unit For the same reason the unit may also have difficulty calling the PC Controller Therefore it is recommended that the initial installation and subsequent downloads be scheduled during times when the line is not likely to be in use during non business hours Note that when the TELink answers a call in Night Answer mode any other calls that come in will not hear the Night Answer message but will instead be handled normally by the phone system The NIGHT light on th
5. Messaging On Hold MOH Once properly installed no further interaction from the user is required Unlike other MOH products the TELink FLASH is designed to be operated remotely by the MOH provider using a central PC Controller This feature eliminates the need for tape distribution because all audio information and configuration settings are downloaded over telephone lines Because the unit uses non volatile FLASH memory your audio program is safe from erasure due to power loss for up to 10 years If power is lost audio playback resumes automatically once power is restored This feature eliminates the need for a battery backup system The TELink FLASH has been designed to accommodate several different installation needs The standard installation method allows normal access to the telephone line while automatically preventing an unintentional disruption of a communication session between the TELink and the PC Controller In a typical installation the unit is installed directly to the incoming telephone line with no other telephone equipment connected prior to the TELink An installation involving a KSU or PBX may look like what is illustrated below TELink unit Individual insertion point extension phones Telephone Company Eeer al rte Kei Tetinicunit Lp Telephone Company Line 2 Telephone Company Line 3 TELink 700 FLASH 4 04 2009 2 INSTALLATION tc l1 2 INSTALLATION If your MOH provider included other installation ins
6. No audio file is present Contact your MOH provider They must call the unit and download audio IF IT IS FLASHING FAST The unit is automatically calling the callback number stored in memory to download audio from the PC Controller This first callback to the PC Controller must be successful in order to validate the callback number If the first call does not result in contact with the PC Controller then callback validation has failed and the unit will not call again In this case the STATUS light will alternate between a flash fast for one second and no flash for one second Contact your MOH provider They may then call the unit and download audio During communications sessions between the TELink and the PC Controller the STATUS light flashes fast and the phone line becomes unavailable for incoming and outgoing calls no dial tone will be present After a successful download the STATUS light remains on steady At this point call into the phone system and ask to be placed on hold While listening to the on hold audio adjust the volume if necessary using the volume UP DOWN buttons on the front panel If there is no on hold audio verify all connections against the installation procedure used and try again If there is still no on hold audio contact your MOH provider STATUS or ACTIVE Light Indication On Audio file in memory currently playing Off No power to unit or an error has occurred Flashing Slowly No audio file in me
7. TELink 700 FLASH INSTALLATION AND OPERATION MANUAL Attention A telco line surge protector should be used in series with the line connected to this unit Please leave this manual with the unit after installation Important warranty information enclosed AUDIO MESSAGING SOLUTIONS LLG 720 BROOKER GREEK BLVD STE 215 OLDSMAR FL 34677 B800 584 HOLD 4653 FAx 727 785 7659 HTTP ONHOLDBUSINESS COM INFO ONHOLDBUSINESS COM TELink 700 FLASH 04 2009 FCC Notice WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appa
8. al number Audio Messaging Solutions 720 Brooker Creek Blvd Ste 215 Oldsmar FL 34677 Phone 800 584 4653 Copyright Notice This manual copyright 1993 2009 by Audio Messaging Solutions All rights reserved No part of it may be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without AMS s prior written consent Information contained herein is subject to change without prior notification AMS provides this manual without warranty of any kind expressed or implied This user s manual may contain technical and or typographical errors Printed in the U S A TELink 700 FLASH 2 04 2009 TABLE OF CONTENTS eo Od T me See TC ee 2 LIMITED WARRANTY 20024 comncceccaaaaadananncansuscaeanaaaadanandaeneumaamaaaaiuarnecesummmmannatees 2 17 YO LEM DESCRIP TION vcaiteawernneansnarernneannnnnerannanannnernnnannnnnrennnannnnmomnannnnmeie 4 Geen LE EEN IN EE 5 VOICE LINE AND OR NIGHT ANSWER INSTALL PROCEDURE 6 DEDICATED LINE INSTALL PROGEDURE iireresccstccacvertetteeeeeelecerecaneerdeenes 7 FAX SHARE INSTALL DROCEDUDE AAA 9 FINAL INSTALLATION E 11 3 OPTIONAL FEATURES aise 12 A TROUBLESHOOTING WE 14 LIST OF TABLES TABLE 1 STATUS LIGHT INDICATIONS ee 11 TABLE 2 NIGHT LIGHT INDICATIONS A 13 ENEE 14 TELink 700 FLASH 3 04 2009 1 SYSTEM DESCRIPTION tc l1 1 SYSTEM DESCRIPTION The TELink FLASH is a powerful simple to use messaging system intended for telephone
9. e front of the TELink indicates the current ON OFF status of the Night Answer feature NIGHT Light Indication On Night Answer ON Off Night Answer OFF Slow flash Night Answer OFF Fast flash Night Answer ON Table 2 Night Light Indications Flashing TELink 700 FLASH 13 04 2009 4 TROUBLESHOOTING tc l1 4 TROUBLESHOOTING e Adjust the volume by pressing the UP DOWN volume switches on the front panel If the volume level does not change contact your Audio output level is too low MOH provider or too high e Possible impedance mismatch between phone system s MOH port and the TELink Try switching the HI LO switch on the back of the TELink e The TELink is not connected directly to the telephone company input TELink does not answer when called by the PC e Other telephone devices are connected prior Controller to the TELink The TELink must be the first device connected to where the telephone line enters the building e The TELink may be communication with the The telephone line to which PC controller The unit automatically locks its the TELink is attached does phone line during communications to protect not work data integrity Check the STATUS led If itis flashing fast the unit is ina data session e First attempt to call the callback phone STATUS or ACTIVE light number has failed alternates between 1 second flash flash and 1 second no e If the initial callback validatio
10. ly to the phone company box for the installation phone number The TELink must be connected before the fax machine The user may need to adapt one end of the modular cable to mate to the incoming phone line 3 Connect the other end of the modular cable to the TELCO jack on the back of the TELink 4 Using another modular telephone cable connect the PHONE jack on the back of the TELink to the fax machine 5 Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Q Hl 1K Q 6 Connect the TELink s AUDIO OUTPUT jack to the telephone system s MOH input using the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system 7 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink 8 Set the fax machine to answer on the fewest rings possible but a minimum of two rings TELink 700 FLASH 9 04 2009 9 Turn the power switch ON Turn to page 9 for further instructions TELink 700 FLASH 10 04 2009 FINAL INSTALLATION tc l2 FINAL INSTALLATION After installation is complete a download may be required Check the STATUS light on the front panel note on some units this light is labeled ACTIVE IF IT IS ON STEADY An audio file is present in memory and is currently playing Download is not required IF IT IS FLASHING SLOWLY
11. mory phone line free Data session with PC Controller is being attempted or is in progress Alternating Fast Flash No The TELink failed to validate the callback Flash number Contact your MOH provider Table 1 Status Light Indications Flashing Fast TELink 700 FLASH 11 04 2009 3 OPTIONAL FEATURES tc Vi 3 OPTIONAL FEATURES Your TELink may have optional features which provide additional convenience and functionality The serial number label on the bottom of the unit indicates which features the unit has Note that the unit may be equipped with optional features that have not been activated by your MOH provider CALL ON SCHEDULE CS allows the TELink to be programmed to call the PC Controller at a future date and time to automatically download a new audio program The scheduled callback can be set to a specific time month day and year The STATUS or ACTIVE light flashes fast during a callback If the unit cannot connect to the PC Controller for instance if the line is busy it will continue calling at seven minute intervals until a connection is made or until the preprogrammed number of retries has been exhausted Before CS can operate automatically the callback telephone number must be validated during initial installation and whenever the callback number is changed by the MOH provider During validation the TELink makes one call attempting to establish communications with the PC Controller If i
12. n has failed you flash will need to contact your MOH provider for further instruction Table 3 Troubleshooting TELink 700 FLASH 14 04 2009
13. reils num riques de la Class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Limited Warranty tc l1 LIMITED WARRANTY TERMS Audio Messaging Solutions AMS warrants to the original purchaser Buyer that the Product sold is free from defects in material and workmanship at the time of purchase The warranty extends five 5 years from the date of original purchase and covers parts and labor Buyer must provide written notice to AMS within the warranty period of any defective part or conditions If the defect is not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment AMS or its authorized representative shall either replace or repair the defective Product at AMS s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs will be invoiced at the current hourly rate plus the cost of parts shipping and handling IN THE EVENT THAT THE PRODUCT SERIAL NUMBER IS MISSING OR HAS BEEN TAMPERED WITH IN ANY WAY THE FOREGOING WARRANTY IS VOID AND WITHOUT EFFECT AND AMS SHALL HAVE NO LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH PRODUCT LIMITATIONS EXCEPT AS STATED ABOVE THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT AMS EXPRESSLY DISCLAIMS ANY WARRANTY EXPRESSED OR IMPLIE
14. t is successful the callback features become fully operational If validation fails contact your MOH provider FAX SHARE FS allows the TELink to share a phone line with a fax machine saving the expense of having to install a separate line In a Fax Share installation the TELink only answers calls from the PC Controller and does not interfere with incoming or outgoing fax transmissions The fax machine must be set to answer on two or more rings Fax Share is standard on most units although the FS designation may not appear on the serial number label Fax Share cannot be used together with Night Answer NIGHT ANSWER N provides the capability to store a separate 15 30 45 or 60 second night answer message in addition to the standard MOH message Before using Night Answer the MOH provider must enable the feature from the PC Controller and download a standard MOH message and a Night Answer message When activated ON the TELink answers incoming calls plays the Night Answer message then hangs up the call Two Night Answer modes are available Scheduled The Night Answer message can be scheduled from the PC Controller to turn on and off automatically once per day on a seven day calendar Sample schedule Night Answer turns OFF at 9am and ON at 5pm Monday Friday with no ON or OFF time scheduled for Saturday and Sunday Under this schedule Night Answer is active during non business hours 5pm 9am and all weekend long TELink 700 FLAS
15. tructions those instructions should be followed first There are three installation procedures available depending on the phone line used Keep in mind that whichever installation procedure is used the TELink must always be connected directly to the telephone company input ahead of any other devices using that line If you have any questions or require assistance installing the TELink please contact your MOH provider TELink 700 FLASH 5 04 2009 8 VOICE LINE AND OR NIGHT ANSWER INSTALL PROCEDURE tc l2 INSTALLATION PROCEDURE A TELink 700 MADE NUMA G Geen iii get d To Telephone MOH Input Port X e Ke d To KSU PBX or gi Central Office telephone Phone Line Make sure the power switch on the back of the TELink is in the OFF position Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number It is important that this cable is attached to a direct line prior to any other telephone equipment The user may need to adapt one end of the modular cable to mate to the incoming phone line If the TELink is equipped with the Night Answer option the installation line must be the first line answered by the telephone system If you are not sure which line this is check
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