open the User Guide - Nestlé Professional Beverages
Contents
1. 23 Click My Account in the store front to access all your order history Then click Order History in the My Orders section of the page Alternatively you can access both your account and your Order History from both the bottom of the page menu and the side menu The date of your order your Order ID and the status of your order are displayed Order Date Order ID and Number of items Status e Processing Order has been sent to the supplier and is in the process of being picked packed and delivered e Completed Order has been sent Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo 24 CNestie PROFESSIONAL y Account Shopping Cart Checkout Cleaners Clothing Crockery Paper Cups Printed Point of Sale Visiblity amp Branding Home Account Order History Order ID 247 Date Added 3005 2013 Customer Test Products 1 Total 10 15 Order ID 266 Date Added 3005 2013 Products 2 Showing 1 to 2 of 2 1 Pages CNestie PROFESSIONAL Beversge Soutiens Cleaners Clothing Crockery Paper Cups Printed Point of Sale Heme Account Order History Order information Order Information Order Details invoice No NPANV 20130011 Order ID 247 Date Added 3106 2013 eee Hiag 3 a 4 1 Sk fl o io sit S ix a oe ei ae A If you would like to view old order details click the magnifying glass icon next to the order you wis2. User Guide V3 261013 Property of Ergo Asia ETGO 22 Nestie PROFESSIONAL Beversge Soutiens Your Order Has Been Processed Your order has Deen successfully processed You can view your order history by going to the my accou page and by choking on History if your purchase has an associated download you can go to the account Sion page to view them Phase drect any Quastons you Mave W Me o ow u Thanks for shopping with us online Click the Logout button to exit the Online Store Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Reviewing Your Orders PROFESSIONAL Beverage Soutiens Ciseners Clothing Crockery PaperCups Printed PointofSale Visitwity amp Branding My Accoun My Account e Downoad Quick Reference Gude Powered By Li Arn Commerca Engem Nestl Professional Beverages 2013 Shopping Cart hemis 50 00 IONAL Home W Beversge Soutons Cleaners Clothing Crockery Paper Cups Printed Point of Sale Visibility amp Branding tome count Order History Ord r History Order ID 247 Date Added 3005 2013 Products 1 Order ID 246 Date Added 3005 2013 Customer Test Products 2 Total 492 60 Information About Us Privacy Poicy Order History Terms amp Conditions Cownload User Guide Newsetier Dowrioss Quick Reference Guide Powered By Ergo Ana Commerce Engine Nestij Professional Beverages 2013
3. Nestl Professional Online Store User Guide General Rules Please direct any technical questions or enquiries to support au ergoasia com e Make a note of your order ID at all times as you will need to quote it if you need to make an enquiry regarding an order Users will be timed out of the Online Store after approximately 10 minutes when there is no activity If you are working on a product ensure you complete each step in full to avoid losing work Preferred web browsers are Internet Explorer and Firefox 3 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Accessing the Online Store and New User Registration CNestie as em From your browser go to M CN TO TNT RS TMS http nestlecommerce ergoasia com nestlestore Add this URL to MY LINKS on your home page NEW USER REGISTRATION ONLY New users should click the Create an Account link on the login page My Account My Account Order History Wish Us Newsetier Existing users can log in to the system clicking the login link Powered By Ero Ana arcen Erre Nestl Professional Beverages 2013 NOTE Your Nestle Account Number is your username NEW USERS ONLY Fill in the details and submit the form You will be set up in the system and notified via email of your details to log in NOTE You must include your Nestle Account Number in your registration application over 18 years or cider and woul
4. Sale Visitlity amp Branding My Accour Powered By Eran Aten Conrercn Eryr Nesti Professional Beverages 2013 Shopping Cart P Seirc Nestie PROFESSIONAL Soutions 1 vA Cenone Ciot hing Crockery Paper Cups Printed Point of Sale Visibility amp Branding Account My Account Information Your Personal Details First Name Test 123456 02 1234 56478 Information About Us e Privacy Policy Terms amp Conditions Download User Guide Download Quick Reference Gude Powered By Lion Asa mice Erne Nestl Professional Beverages 2013 2 Click My Account in the store front to access all your order history Then click Edit your Account Information in the My Orders section of the page Alternatively you can access both your account and your Order History from both the bottom of the page menu and the side menu Update any missing or changed details Click Continue when done to ensure your changes are saved Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo
5. to see more information about the product Crockery Refine Search Sort By Default ge Cour PMS 1797 BUONDI parer Product Description Des C up amp Saucer Single Colour PMS 1797c BUOND Logo ant eng zs cer Set Sin PMS 1797c BUONDI Logo print BUONDI Glass Z20m TRAIRO Prod Deere L Us gt Glass 220mi Singe Buondi Logo etched Showing 1 t 3 of 3 1 Pages Here you can review the product information If the preview still is not large enough or does not show enough information click the icon of the image E NOTE Clicking on Related products will show you other anor products that you may wish to order at the same time Single Cokes PMS 1797c BUONDI Logo print Information About Us Privacy Policy Torms Conditions User Guide Download Quick Reference Guide 8 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Q D D O D a O jo F t ep large preview of the product will appear on screen Click the close button contained within the pop up window to minimise the preview pop up G O O O D a O O O T BUONDI Cappuccino Cup amp Sswcer Set Enter the Quantity you require and click the Add to Cart button E E A NOTE Ensure the Unit of Measure is checked before selecting Nestie PROFESSIONAL Beverage Soutiens BUONDI Cappuccino Cup amp Saucer Set You will receive a notifi
6. use the Reorder button to organise a duplicate order or a re order of some items in an original order Click the reorder button next to the order you wish to reorder items from Update quantities of the reordered products by entering the new quantity and clicking the blue arrows Delete any products not required by clicking the X button Once happy with your order items click Checkout NOTE If you wish to add additional items to your order click Continue Shopping and find the products you wish to add and add them to the cart before checking out Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Shopping Cart P Search CNestie ma in Nestie ae Follow the regular checkout process The order will proceed as Home Wish List 0 MyAccount Shopping Cart Cleaners Clothing Crockery Paper Cups Printed Point of Sale Visiblity amp Branding n O ri l al Home Shopping Cart Checks Checkout Step 1 Checkout Options Step 2 Billing Details Step 3 Delivery Details Step 4 Delivery Method Step 5 Payment Method Step 6 Confirm Order Product Name Price BVONDI Late Glass 220m 9 99 Esoten Sanitizer ikg 17 60 Sub Total Merchant Fee 2 5 GST 10 26 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Change Your Personal Details Nestle festie PROFESSIONAL Cleaners Clothing Crockery Paper Cups Printed Point of
7. 61013 Property of Ergo Asia ETGO O T T D Q U TZA Oo O T Creating alternate versions of customised products in the cart You may want to create another customised template off the template you have already in your cart To do this click the Blue pages copy icon Shopping Cart P Search Printed Point of Sale Visibility amp Branding NOTE Only complete this activity if you want to CREATE esiin ms cms ANOTHER VERSION OF THE PRODUCT WITH DIFFERENT CUSTOMISATION If you simply want more items increase the ns quantitiy next to the original item GST 10 595 00 Merchant Fee 2 5 26 13 Total 1 071 13 O a T D Q U TZA Oo O T Your template will open with the previous customisations already on it Make the changes you require and click update Once happy with the layout click the Save copy button You will be returned to your shopping cart Duondi 15 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Creating alternate versions of customised products in the cart Click ok to continue with your copied product O O e D D Q U N O Q O T Your product will appear as a copy in your cart Shopping Cart P Search 10 temis 2 142 25 v sibility amp Branding Shopping Ca image Product Name M Quantity s Be HOD BUONDI Cus Job Templates IO 25 s
8. Method NOTE If you have enough store credit you will not need to pay via Credit Card Move to page 14 Step 2 Step 6 Confirm Order Product Name BUONDI Cappuccino Cup amp Saucer Set NESTLE Travel Lid Boz aor The payment gateway will open Online Payment VY gi Step 1 of 3 Enter Payment Details Order Number 244 Enter your Credit card details expiry date and CCV number Click Next 20 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO 21 Online Payment Step 2 of 3 Confirm Payment Details Order Number 248 Payment Amount 492 60 Credi Caro Number 424242xm000cx24 2 Expiry Date MMIYY 0813 Care Verification Value Ceerers Clothing Crockery Paper Cups Printed Point of Sale Visiblity amp Branding Your Order Has Been Processed Your order has Been successfully processed You can view your cr er history by going to the o page and by clicking on hs if your purchase has an associated download you can go to the account cown oecs page to view them Please Grac any Questions you Mave to Ihe Thanks for shopping with us online Ensure all entered details are correct Click Make Payment Click close hen the transaction has been processed An order confirmation appears on screen and you will receive an email containing your order details Make a note of your order number to use as a reference for any enquiries Nestl Professional Online Store
9. Us SOT 16 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Reviewing a lo res preview of your artwork Shoppingcart 52 You may want to preview your artwork before proceeding cures Cit s Cu Forces PEN TIR Whee bene To do this click the Download lo res preview button Shopping Cart M Sieps wan 5 ax 00 NP00020 5 Oxo Job Template ID 24 Sub Total 1 900 00 GST 10 190 00 Merchant Fee 2 5 52 25 Total 2 142 25 O wn O 3 ep D Q U O a O ep Click download to continue Shopping Cart tert 7 142 25 v PROFESSIONAL Beverage Soutions wo you like ts oad this amp Cleaners Clothing Crockery Shopping Cart image Product Name Mode Quantity i 5s xon s Uxa Job Templie ID 254 You can review your artwork GST 10 190 00 Merchant Fee 25 55225 Duondi Moo Moo Cafe 17 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Checkout Shopping Cart 13 item s 402 El PROFESSIONAL Home v Crockery Piper Cups Printed Point of Saile Visibility amp Branding tome Shoppng Cart Checkons Checkout Step 1 Checkout Options I want to use an existing address want lo use a new address First Name Last Name Step 3 Delivery Details Step 4 Delivery Method Step 5 Payment Method Shopping Cart 13 lemis 492 60 v Home Wish List 01
10. __ My Account Shopping Cart Crockery Paper Cups Printed Point of Sale Visiblity amp Branding tome gt Shoopng Cart gt Ehockons Checkout Step 1 Checkout Options Step 2 Billing Detail Step 3 Delivery D NN 10 USE an ex address 03 505 Kent St Sydney Australia Step 4 Delivery Method Step 5 Payment Method You will arrive at the Billing details on the Checkout page If you have not yet provided a billing address you will need to enter one by clicking want to use a new address If you have previously entered a billing address you will need to select the address that is displayed before proceeding Click continue You will arrive at the Delivery details on the Checkout page If you have not yet provided a delivery address you will need to enter one by clicking want to use a new address If you have previously entered a billing address you will need to select the address that is displayed before proceeding Click continue Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Checkout 19 Nestle Soutiens PROFESSIONAL Bevermge Shopping Cart Ciesners Clothing Crockery Paper Cups Printed PointofSale Visibility amp Branding Checkout Step 1 Checkout Options Stop 2 Billing Details Step 3 Delivery Details Step 4 Delivery Method Please select he preferred shipping method to use on this order Free Shipping Free Shipping Add C
11. cation that your product has been added to the cart Paper Cups 12 Price 13 53 Printed Point of Sate 0 x Tax 5 Visibilty amp Branding 0 Qy 3 xr lt 3 If you want to add more products to your cart navigate to those Sew products by following the same the previous steps If you wish to Cappucano Cup amp Saucer Set sel anata toi tie add the same product again click Add to Cart 9 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Q a Once you have added all required products click the shopping ss cart drop down Success You have added NESTLE Trew Lid Bog to your shopping cari NESTLE Travel Lid g The items that you have selected are visible inside the cart preview Q D D O D a O jo F t ep Click the View Cart link NOTE Each order is delivered to a single delivery point If you require items to be sent to multiple delivery points each of those items must be added to a separate order Downions Quick Reference Guide Powered By Ama orco E ve Nesti Professional Beverages 2013 Shopping Cart p oa Here you can review all products you have selected to include in EE Ara asst a a rear coer oon your shopping cart You are also able to update quantities or remove products before finalising your order Shopping Cart To update a quantity select the new quantity and click the blue arrows T
12. d like to De advise future promotions and news from Nestl professional and related priod of time unti we hear ofherwi 4 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Nestle Storefront Once successfully logged in you can access the storefront Cr D rer ana The links to on the page will take you to their relevant locations rss Home Wish List 0 My Account Shopping Cart Checkout Cleaners Clothing Crockery PaperCups Printed Point of Sale Visibility amp Branding inside the site Z MWittn NN AN Shopping Cart Quickly access your active shopping cart by clicking the link ests NESCAFE A Alegria Bo a NOTE This will appear empty if you have no items in your cart It is possible to log out of the system with items in your cart Information Customer Service Extras My Account and return at a later date to place the AboutUs Contact Us Brands My Account order against those items All items will can a oats a ere remain in your cart until such time as you re Lie EE pi der wnload Quick Reference Guide decide to checkout Powered By Ergo Asia Commerce Engine Nestl Professional Beverages 2013 Nestl Protsswonal Onine Cotwiogue User Guide Category Links User Manual Frequently Asked Questions Order History My Account Click these links to access the Click this link to download a Opens the FAQ s Please review This
13. h to review Order details are displayed Click continue to return the order history list Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Repeat Orders PROFESSIONAL Beversge Soutions Cieeners Clothing Crockery Paper Cups Printed Point of Sale Visibility amp Branding tome Account der History Order History Order ID 247 Date Added 3005 2013 Products 1 Order ID 246 Date Added 3005 2013 Products 2 Information About Us A Terms amp Conditions Cownload User Guide Dowrioss Quick Reference Gude Cleaners Clothing Crockery Heme Shopping Cart Shopping Cart Image Product Name Information Privacy Policy Terms amp Conditions Download User Guide Download Quick Reference Gude 20 Shopping Cart P Search hemis 0 00 v Test Loco Home Wish List 0 MyAccount Shopping Cart neckout Customer Test Total 10 15 Customer Test Total 492 60 Wish Ust Newsetter Powered By Ergo Asa Commerce Engine Nestl Professional Beverages 2013 Shopping Cart 2 ters 28 19 v Printed Point of Sale Visibility amp Branding Model Q NP00008 C 139 antity NP00001 1 Sub Total 25 00 Merchant Fee 2 5 0 63 GST 10 SZ Total 28 19 My Account My Accoum Order History Wish List Newsetier Powered By Ergo Asa Commerce Engine Nestl Professional Beverages 2013 You can
14. is a quick link to your order This is a quick link to your products copy of this user Manual this section carefully If you are history Close the window to personal account details Ensure experiencing issues any return to the landing page if your details are kept up to date questions you may have should required as they will pre populate the be answered here order page each time you place an order 5 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Creating a shopping cart order Shopping Cart p Seat Nestle Soutiens PROFESSIONAL Bevermge nn Existing users can log into the system by entering the ince Co Co Tne ancien To appropriate details Account Login New Customer Er NOTE User you Nestle Account Number as your Username Powered By Ermo Arce Commercn Engine Nestl Professional Beverages 2013 Shopping Cart P Search _ Te Select the relevant product category folder for example a NT Ru en Crockery from the next screen K NOTE The process is the same for all items ER SN p S Mel a Information Customer Service About Us Retuns Privacy Policy Terms amp Conditions Oownload User Guide Download Quick Reference Gude FAQ Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Searching for products Nes cu sil os a a All the products inside that category will be lis
15. o remove an item click the red cross Sub Total 426 90 Merchant Fee 2 5 51317 GST 10 55401 Total 594 06 To progress the order click the Checkout button Checkout Information Customor Service LR a am Cy NOTE It is possible to log out of the system with items in your ann Gates ouide aii cart and return at a later date to place the order against those Pomma a ei items All items will remain in your cart until such time as you decide to checkout 10 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Customised Products Locate the product you wish to customise Shopping Cart P Sea tem sd Click the personalise in cart button NOTE Customised products may have a minimum order qty Ensure this is checked before proceeding Visibility amp Branding 16 If you have searched for a product and located it through the Product list only an Add to Cart button will appear By clicking the Add to Cart button the product page will open as per the Description Related Product 2 image on the left so that you are forced to customise the saa ieee a product before checking out your order Red Colour arcyfic fabric with double sided white togo print Can be customised with your Cafe name OR logo Buondi branded only O T T D Q 5 2 Oo E O T Another window will open in your web browser NOTE Only certain areas of prod
16. omments About Your Order Step 5 Payment Method Step 6 Confirm Order Information About Us Privacy Policy S gt PROFSS Aoh asins C earners Clothing Crockery Paper Cups Hemp Shoppng Cart Chackons Checkout Step 1 Checkout Options p 2 Billing Detaits p 3 Delivery Details p 4 Delivery Method p 5 Payment Method Shopping Cart 13 lemis 482 60 v Printed Point of Sale Visibility amp Branding ape solect he preferred payment mathod to use on this order e gt sous ts About Your Order have read and agree to the Terms amp Conditions Select the Delivery method from the Checkout page and click continue NOTE There is no delivery charge for these products Select the Payment method details from the Checkout page NOTE If you have store Credit or an Invoicing Account set up you will not need to pay via Credit Card Ensure the Terms and Conditions are accepted and click continue Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ergo Payment Gateway s Nestle netee nen ee The order details will appear If you are happy with your order PRE EE click Confirm Order tome Shopping Cart gt Chackas Checkout Step 1 Checkout Options NOTE If you need to review any part of the checkout process click the modify button against the item you need to review Step 2 Billing Details Step 3 Delivery Details Step 4 Delivery Method Step 5 Payment
17. ted on the page ai on Fes al Rea Tees Locate the product you would like to order er Crockery canes parne srn NOTE There are 2 types of items t Generic these products are ordered off the shelf DOTEE Customised you can include your caf name and logo if pre EE venant lbs bu supplied for inclusion on these products Be sure to search for gle the kind of product you with to order mitasse or Que Crockery Leger anis E OS Single Colour PMS 1797c BUONDI Logo ucer Set 3 Nestle e e You can also find products using the search functionality within avis E TGA A Tae the Store If you know the name of the product you are looking rte Cioka for type the name into the search field Click the magnifying ae glass to display the required product VOND Cappuccino Cup amp Saucer Set 4 au aon Product Lankaan Cappuce Cup amp Saucer Singe Colour PMS 1797c SUONDI clicking the show drop down Logo acid ena 16 Cappuccino Cup amp Saucer Sat Sing jaucer Sat SET tue CE SEER You may like to search by Brand You can do this by clicking on ee the Brand link at the bottom of the page si ES ss You can change the number of items displayed per page by CI 7 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Generic Products Shopping Cart pP Searct sus To ensure you are selecting the correct product you can click on 9g neg ares Sar ere the product name
18. ucts are customisable These differ from product to product In the left hand side template edit pane enter your customisation details Duondi NOTE Your logo must be pre supplied to be able to use the logo feature 11 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Click the update button The information you entered will display on the template If you have made a mistake or want to change the information entered re enter the information in the template edit pane and click update to preview your item Duondi Moo Moo Cafe OQ wn O 3 ep D Q y TS O a O ep When you are happy with the layout click Save Duondi Moo Moo Cafe 12 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO A prompt may appear asking you to ensure all fields are checked and filled out You will not fill out all fields on each template so double check that you have filled out the fields you want customised and then click continue The following ts a list of fields that have t unchanged from their default e 1 Please ensure your artwork is correct and complete e Are you re you wish to confins Cancel Continue fi P Moo Moo Cafe O T O T D Q U TZA Oo O T You will be returned to the shopping cart PROFESSIONAL Beverage Soutions From here navigate to find additional product to add to yo
19. ur cart You can add any type of item to the cart at any one time Shopping Cart image Product Name M Then proceed to checkout Sub Total 950 00 GST 10 595 00 Merchant Fee 25 526 13 Total 1 077 13 Customer Service Contact Us Site Map Terms amp Conditions FAQ Download User Guide Download Quick Reference Guide 13 Nestl Professional Online Store User Guide V3 261013 Property of Ergo Asia ETGO Checking customised products in the cart Shopping Cart P Search Printed Point of Sale Visibility amp Branding Shopping Cart Product Name M Quantity JUONI tomusan e B e Barrie gt B 4 ab caze Da 5 x ob Termpiste IO 259 Zi a Sub Total 950 00 GST 10 595 00 Merchant Fee 2 5 26 13 Total 1 077 13 Download Quick Reference Guide Duondi Moo Moo Cafe You may want to re edit your customised product or check that it was customised correctly To do this click the Pencil and Scissors icon NOTE Only complete this activity if you want to CHECK a customised template in your cart 1 If changes are required The template that you customised can be checked If any changes are required to be made enter the details in the template edit pane then update When happy with the layout click save 2 If no changes are required Click the Save button You will be returned to your shopping cart Nestl Professional Online Store User Guide V3 2
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