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1. 1 Enter Last Name Allows you to search by Customer Last Name Enter Telco Account Allows you to search by Customer s Account Number with Telco Enter Mobile Phone Allows you to search by Customer Mobile Phone Number Enter Certificate Allows you to search by Customer s Certificate Number with Great American 2 Click Search Enters the search criteria entered Helpful Tip If you select the search button by the field you are searching on your results will come back faster 36 Edit Customer Page 2 The results from clicking the search button Z SCiP Microsoft Internet Explorer i ioj xj 0 Edit View Favorites Tools Help ay Q ra F gt 7 x B TN J Search Se Favorites H 62 X 4 rel Address http fsciptest plls com Search aspx MODE CUSTOMER Eco Links GREATAMERICAN INSURANCE GROUP FIVE TEST Friday August 07 2009 Logout Manual Home Edit Customer Search t Quote Last Narne Search Telco Account Number Search Cancel Mobile Phone Number Search Certificate Number IMP2826700_3742 Search Certificate Number Customer Account Number Mobile Phone Number Make Model IMP2 26700_3742 Tester Mary 789 123 456 7490 LG CHOCOLATE MF2 26700_3742 Tester Mary 789 123 456 7490 LG CHOCOLATE IMP2826700_3742 Tester Mary 789 123 456 7 9 LG CHOCOLATE Claim Transfer Phone User Policy Prev Next Edit Customer Edit Inventory Privacy 1 Results o
2. please email those changes to stayconnectedsupport Ogaic com with your reason for the request 3 Save Save will save the changes that you made 4 Cancel Cancel will take you to the homepage 38 Edit Customer Page 4 Z SCiP Microsoft Internet Explorer ki oj x File Edit View Favorites Tools Help ay X FY i gt 14 lt i kd x B A p Search S Favorites g2 LS Ee Lua rel Address http fsciptest plls com Customer aspx 1D 45428MODE TRANSFERBEOUIPID 6205 vw SE Links R Crests TELOM stay coumecled INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Customer Information Quote First Name Mary Last Name Tester Search Address 1 123 Test Drive Address 2 Testing Floor Cancel City Test State Ohio gt Zip 45202 Home Claim Phone 1234567890 en ate Equipment Details Mobile Phone fi 234567898 User Make E Policy Model CHOCOLATE Edit Customer Consumer Address Equipment successfully updated Edit Inventory Cancel View Certificate zi E Done Internet 4 1 You will get a message that says Consumer Address Equipment successfully updated 2 View Certificate Will allow you to view the certificate with the updated information Helpful Tip Make sure you print off the new certificate and give to the customer so they can keep it for t
3. Delete buttons are grayed out do a search on the certificate to make sure it has not already been canceled 1 Edit Will remove partial coverage from selected equipment For example a phone has Damage Theft and Lost you can remove Lost 2 Delete Will remove all coverage from selected equipment For example a phone has Damage Theft and Lost you would remove all three 3 Cancel Reason You must select a cancel reason before you can accept the cancel 4 Accept Upon selecting the accept button the cancel is accepted and will prompt must select a cancel reason before you can accept the cancel You will see an extra window pop up to verify changes _18 Cancel Page 4 Microsoft Internet Explorer Eg i J Save Changes j Cancel After selecting OK from Save Changes window you will have option to print certificate SCiP Microsoft Internet Explorer a iol xj File Edit View Favorites Tools Help Ax Back gt z x 2 J search S Favorites Gl ir E v kl dd Address E http sciptest plls com Cancel aspx ID 3742 x Go Links sc Gnestimencax TELG M stay connected INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Cancel Quote Certificate Number IIMF2826700_3742 Account Number 789 Search First Name Mary Last Name Tester Cancel Address 123 Test Drive Address2 Testing Floor City Test State OH
4. Mid Rivers Monday June 15 2009 Manual Home Replacement Print Page Quote Certificate Number Customer Name Account Number Search Cancel ines IMP2826713_3017 Danny amp Laurie Curtiss 2797500 Transfer Phone Prev Next Edit Customer Edit Inventory Privacy E ooe OOOO O neat Z 1 Print Button Select the print button and you will receive a pop up box to open Then the new certificate will open with the original equipment cancelled and the new replacement phone added File Download Do you want to open or save this file ae Name Certificate pdf pa Type Adobe Acrobat 7 0 Document 17 4 KB From scipbest plls com harm pour computer F you do not trust the source do not open or C while files from the Internet can be useful some files can potentially save this file whats the isk 27 Replacement Print Queue Page 2 LIMIT OF INSURAN E SUBJECT TO FORM NO S WIRELESS COMMUNICATION EQUIPMENT COVERAGE FORM CM 82 15 AGENCY TELCOM INSURANCE SERVICES CORPORATION 49 E 4TH STREET 9TH FLOOR CINCINNATI OH 45202 tion as of 12 12 2007 STAY CONNECTED CERTIFICATE OF COVERAGE 1212 2007 Page 2 of 2 nes 1 Print Button This is showing the cancelled phone as well as the replacement phone _ 28 Stay Connected SCiP Transfer Page The transfer page is where you can search by Last Name Telco Account Number Mobile Phone Number or Certificate Number Z SC
5. Search t et Last Name fester Search Telco Account Number Search Mobile Phone Number Search Cancel Certificate Number CO Search Claim Certificate Number Customer Account Number Mobile Phone Number Make Model Transfer Phone IMP2826700_3742 Tester Mary 789 123 456 7890 LG CHOCOLATE Claim User IMP226700_3742 Tester Mary 789 123 456 789 LG CHOCOLATE Claim Prev Next Policy Create Unverified Loss Notice Edit Customer Edit Inventory Privacy Legal iz internet a 1 Click Claim This will allow you to see the customer information as well as the equipment information and coverage 2 Click Prev Next Depending how long the search results are you made need to advance to next page or move back to previous page s A Claim Search Page 3 Untitled Page Microsoft Internet Explorer File Edit View Favorites Tools Help Q Back gt 7 x B C jo Search Se Favorites 4 Address ES http f sciptest plls com SearchResults aspx ID 37428MODE CLAIM GREATAMERICAN INSURANCE GROUP TELG GROUP FIVE TEST Home IMP2826700 IMP2826700_3742 Policy Number Search Certificate Number Sancel First Name Mary Claim Address 1 123 Test Drive Transfer Phone V Test Serial Number 0011223344 12345672300 User Hake Model LG CHOCOLATE Policy LG CHOCOLATE Edit Customer Edit Inventory Sea JB Links w SE Mobile Phone Number 123 4
6. 56 7890 123 456 799 stay commecled Friday August 07 2009 Claim Search Policy Effective Date Insured Name Last Name Tester Address 2 Testing Floor State OH Yes Yes Yes No Damage Theft cellphone replacement service User Logout Manual 05 18 2007 Telcom Insurance Services Corporation Zip 45202 Lost View Claim No New Claim No New Claim Privacy Legal i lone eee iter Zz 1 New Claim This will allow you to start completing the loss notice for the selected customer and equipment It will prefill the information in the loss notice for you Js Claim Search Page 4 3 Untitled Page Microsoft Internet Explorer File Edit View Favorites Tools Help Our O A O Pirs dzenas Sa J Address E http isciptest plls com SearchResults aspx 1D 37428MODE CLAIM Go GREATA MERICAN TELQZM stay connected INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Claim Search t Quote Policy Number IMP2826700 Policy Effective Date 05 18 2007 Search Certificate Number IMP2826700_3742 Telcorn Insurance Services Insured Name Corporation Cancel First Name Mary Last Name Tester Claim Address 1 123 Test Drive Address 2 Testing Floor Transfer Phone AY Test State OH Zip 45202 User Make Model Serial Number Mobile Phone Number Damage Theft Lost View Claim LG CHOCOLATE 0011223344 123 456 7890
7. CHOCOLATE View Frew Next Policy Edit Customer Edit Inventory Privacy Legal E Done E E E a 7 Internet a 1 Results of search Shows Certificate Customer Account Mobile Phone Make Model 2 Click View Will show you the certificate issued listing all equipment per certificate 3 Click Prev Next Depending how long the search results are you made need to advance to next page or move back to previous page _14 Search Page 3 After selecting View you will see screen below with option to view certificate Z Untitled Page Microsoft Internet Explorer File Edit View Favorites Tools Help v 5 v Cy jl yA v Ou O AA GP frome OL 2 B UG Address http sciptest plls com searchResults aspx71D 37428MODE SEARCH BJ co GREATAMERICAN TELO M INSURANCE GROUP INSURANCE GROUP FIVE TEST Home Quote Policy Number Search Certificate Number pues First Name Address 1 City Mary Claim Transfer Phone Test Hake Hodel LG CHOCOLATE Policy LG CHOCOLATE User Edit Customer Edit Inventory Privacy Done 1 View Certificate IMP2826700 IMP2826700_3742 123 Test Drive Legal Serial Number 0011223344 12345673900 stay commecled Friday August 07 2009 Search Policy Effective Date Insured Name Last Name Address 2 State Tester OH Mobile Phone Number 123 456 7 90 123 456 749 cellphone replacement service User
8. Enters the search criteria entered Helpful Tip If you select the search button by the field you are searching on your results will come back faster _16 Cancel Page 2 Results from clicking search button Z SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help Beck v gt T x F C jo Search Se Favorites E X _ rel Grestamenicay TELOQM stay connected INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Cancel Search t uote Last Name Search Search Telco Account Number Search Mobile Phone Number Search Cancel Certificate Number imP2826700_3742 Search Clam Certificate Number Customer Account Number Mobile Phone Number Make Model Transfer Phone Ldp gt e gt 6700 3742 Tester Mary 789 123 456 7890 LG CHOCOLATE Modi Tae MF2 26700_3742 Tester Mary 79 123 456 749 LG CHOCOLATE Modify Prev Next Policy Edit Customer Edit Inventory Privacy Legal Done 7 7 internet Z 1 Results of search Shows Certificate Customer Account Mobile Phone Make Model 2 Click Modify To select the certificate you would like to modify 3 Click Prev Next Depending how long the search results are you made need to advance to next page or move back to previous page 17 Cancel Page 3 Results from clicking Modify Helpful Tip If the Edit and
9. MERICAN INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Transfer Phone Search Last Narne Search Telco Account Number Search Cancel Mobile Phone Number Search Certificate Number imP2826700_ 3742 Search Claim Certificate Number Customer Account Number Mobile Phone Number Make Model Transfer Phone iposoezo9 3742 Tester Mary 789 123 456 7890 LG CHOCOLATE Transfer Tii IMP2826700_3742 Tester Mary 789 123 456 789 LG CHOCOLATE Transfer Prew Next Policy Edit Customer Edit Inventory Privacy Legal 2 E Done lb internet 1 Results of search Shows Certificate Customer Account Mobile Phone Make Model 2 Click Transfer Will show you the certificate issued listing all equipment per certificate 3 Click Prev Next Depending how long the search results are you made need to advance to next page or move back to previous page 30 Transfer Page 3 Results form clicking Transfer on the certificate you would want to update A SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help Q sax v O T x 2 TN JO Search Se Favorites Cal 63 v Lal dd Address http fsciptest plls com TransferPhone aspx 1D 37428MODE TRANSFER vw EB co Links zs FIVE TEST Friday August 07 2009 Home Transfer Phone Quote Certificate Number IMP2826700_3742 Account Number Cu
10. Manual Logout 05 18 2007 Telcom Insurance Services Corporation Testing Floor Zip 45202 Theft Yes No Yes No No Damage Lost Yes zij mme Zz Will allow you to reprint the certificate 1f needed as well as displaying the phones on the certificate and what coverage they have _15 Stay Connected SCiP Cancel Page The cancel page is where you can search by Last Name Telco Account Number Mobile Phone Number or Certificate Number SCiP Microsoft Internet Explorer a ioj xj File Edit View Favorites Tools Help x sack an gt ns x F C J Search Se Favorites ir E z m dd Address rt atromdev0 SCP Search apx MODE CANCEL ELES cm stay conuecled INSURANCE GROUP cellphone replacement service FIVE TEST Monday June 15 2009 User Logout Home Cancel Search Q t nore Last Name I Search Telco Account Number Search 1 Cancel Mobile Phone Number _ Search Certificate Number Search Claim Transfer Phone User Edit Customer Edit Inventory Privacy Legal xl E Done 7 E H tecal intranet Gs 1 Enter Last Name Allows you to search by Customer Last Name Enter Telco Account Allows you to search by Customer s Account Number with Telco Enter Mobile Phone Allows you to search by Customer Mobile Phone Number Enter Certificate Allows you to search by Customer s Certificate Number with Great American 2 Click Search
11. Search Certificate Number _ Search Cancel Claim Transfer Phone User Policy Edit Customer Edit Inventory Privacy 1 Enter Last Name Allows you to search by Customer Last Name Enter Telco Account Allows you to search by Customer s Account Number with Telco Enter Mobile Phone Allows you to search by Customer Mobile Phone Number Enter Certificate Allows you to search by Customer s Certificate Number with Great American 2 Click Search Enters the search criteria entered Helpful Tip If you select the search button by the field you are searching on your results will come back faster _13 Search Page 2 Results from clicking search button F SCiP Microsoft Internet Explorer 5 ln x j File Edit View Favorites Tools Help IL Q Back v gt T x B A search JC Favorites e Br gt v l rel Address a http i sciptest plls com Search aspx MODE SE4RCH Go Links R GREATAMERICAN INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Home Search t Suote Last Name Search Search Telco Account Number Search Mobile Phone Number Search Cancel Certificate Number imP2826700_3742 Search Claim Certificate Number Customer Account Number Mobile Phone Number Make Model Transfer Phone IMP2826700_3742 Tester Mary 789 123 456 7490 LG CHOCOLATE View User MF2 26700_3742 Tester Mary 739 123 456 7898 LG
12. Submit Button If all information is not completed the system will tell you what is needed Untitled Page Microsoft Internet Explorer p iol xj File Edit View Favorites Tools Help ay Q sack 7 gt 7 x F FN pO search S7 Favorites e jr E Lu Address http fsciptest plls com LossNotice aspx LossNoticeID O8CertificateEguipmentID 380 22 23 Baas 25 26 27 28 E x S 5 65 Z i shopping Mall Loss Location Lost while shopping Description Cause of Lass Dollar Amount of Unauthorized Calls 0 00 Serial Number of Phone 0011223345 Phone Make Phone Model Razr v3t Police Contacted I Police Department Police Report Number Repair Information Repair Center RMS Logistics gt Phone Unlocked 7 Customer Retained Accessories Tracking Number foot 1223345 Replacement Phone Information Replacement phone provided M Replacement Phone Number if new 789 456 1231 Replacement Make Motorola gt Replacement Model Razr V3C gt Replacement Serial Number Replacement Cast 175 00 Replacement Serial Number is required if phone is replaced Cancel v Emene 7 Above example is showing that Replacement Serial Number is required if phone is replaced Once you enter the missing information and select Submit it will automatically generate a claim at Great American but the Loss Notice must be printed out and follow the
13. User s Manual Stay Connected Insurance Program SCIP System Overview Objectives e Log In Enter User Name and Password e Home Main Page of Stay Connected e Quote Choose insurance types per each cell phone per Customer e Search Search for active certificates by Customer Name Customer s Telco Account Number Customer s Mobile Cell Number or Certificate Number e Cancel Search for active certificates and cancel partial or full coverage e Claim Allows you to search for a certificate and complete information onto the loss notice e Transfer Phone Allows you to transfer coverage from one phone to another phone e User Allows you to set up new users edit users inactivate a user as well as reset passwords for a user e Policy Allows you to set up a new policy edit a policy or cancel a policy e Edit Customer Allows you to update customer information e Edit Inventory Allows the administrator to add additional phone Makes and Models along with deactivating phones that are no longer active If keyboard is selected it is preselected on the Quote and Transfer Phone screens Stay Connected SCiP Log In Page Z SCiP Microsoft Internet Explorer ol x File Edit View Favorites Tools Help ay Q pack 7 kd x a A Search SC Favorites amp g E z h Address i http ifsciptest plls com z Go GREATAMERICAN INSURANCE GROUP Welcome Thursd
14. Yes Yes No New Claim Policy LG CHOCOLATE 12345674900 123 456 7 9 Yes No No New Claim SCP 001716 Edit Customer Edit Inventory Privacy Legal a terme FF 1 View Claim This will allow you to see status of a claim that has been created r jaat A http sciptest plls com iew Claim Microsoft Internet Explorer Hlle xj Claim Information Claim Number SCP O017 16 Adjuster Chris Moody Loss Type Damage Claim status Open For more information cantact our claim department at 1 888 513 3095 Print Loss Notice l bone o S ANTT Internet a 3 Stay Connected SCiP Lost Notice Page Z SCiP Microsoft Internet Explorer File Edit view Favorites Tools Help Ge Ori G P r grans O S aA Address ES http fsciptest plls comjLossNotice aspx LossNoticeID O8CertificateEguipmentID 6202 Loss Notice Creation Wireless Service Provider Information Name Telcom Insurance Services Corporation Address 1 5301 lvy Lane Address 2 Suite 506 City Greenbelt State Maryland Zip 20770 6338 Contact Information First Name FIVE Last Name TEST Phone Number 1234567899 Address 5301 lvy Lane Suite 506 City Greenbelt State Maryland x Zip 20770 6338 Customer Information First Name Mary Last Name Tester Address 1 123 Test Drive Address 2 Testing Floor City Test State Ohio z Zip 45202 Home Other Phone Number 123 456 7899 Certificate Number 1MF2826700_3742 E
15. Zip 45202 Claim Transfer Phone SerialNumber Mobile Phone Number Purchase Date co di 0011223344 123 456 7890 08 07 2009 LG CHOCOLATE cit 12345678900 123 456 7898 08 07 2009 LG CHOCOLATE Prev Next User Policy Edit Customer Edit Inventory Damage M Theft F Cancel Reason Canceled Service Provider Accept Reset Certificate E Done papae a Internet 7 1 Certificate If selected this will open up the window to print the certificate File Download Do you want to open or save this file Name Certificate pdf Type Adobe Acrobat 7 0 Document 17 0 KE From sciptest plls com amen while files from the Internet can be useful some files can potentially harm Your computer IF you do not trust the source do not open or save this file whats the nsk T Helpful Tip Make sure you provide the customer with their revised certificate _19 Stay Connected SCiP Claim Search Page The claim search page is where you can search for insurance coverage by entering in Customer Last Name Telco s Account Number Mobile Phone Number or Certificate Number You can also select the Create Unverified Loss Notice which will allow you to submit a loss notice without any equipment verification Z SCiP Microsoft Internet Explorer 2s 15 x File Edit View Favorites Tools Help w Cy E j 77 Beck rdl P M x B A Pa Search 5 Favorites 2 Vas E z _ rel Address http dtnv
16. ay February 19 2009 User Logout User Name by Password Privacy Legal Done rT PP ip internet Nu 1 Type in User Name User name will need to be entered If the User Name or Password 1s invalid or not on file at Great American than an error message will appear 2 Type in Password Password will need to be entered If the User Name or Password 1s invalid or not on file at Great American than an error message will appear 3 Click to Log In This will take you to the home page of Stay Connected Helpful Tip If you are having issues with logging in please contact us at stayconnectedsupport gaic com 4 Click Privacy or Legal This will take you to the Great American Privacy and Legal Documentation which is present on all web applications Stay Connected CiP Home Page This 1s the main page which allows you to go any place in the system by making a selection on the left side of the screen SCiP Microsoft Internet Explorer loj x File Edit View Favorites Tools Help ay Oa O FAG p deem 6 C BUG Address a http dtnwwwdevO1 SCiP Home aspx Go TELC GROUP y GREATAMERICAN INSURANCE GROUP cellphone replacement service FIVE TEST Monday June 15 2009 User Logout Manual Home Use this site to Search stay Cancel connecten The sudden loss of your request C quote Claim cell phone is more than an inconvenience report a claim and Trans
17. claims procedure _25 Lost Notice Page 3 Shows that a claim has been created and provides information regarding the claim m C1 oft Intern Ex oi 2 lt Eile Edit view Favorites Tools Help i aE O O aA A Pier rro A I ow LJ db com iewClaim aspx UserID PACBATCH amp ClaimID 2225068 ossNoticeID 96 Claim Created SCP O00114 Jim Edmonds Claim Status F or more in KORIEM contact our 1 888 513 3095 laim department at Print Loss Notice 1 Print Loss Notice This will allow you to print out the Loss Notice for signature 2 Home This will allow you to print go back to the Stay Connected Home Page Sample of Loss Notice hes Type Make Model of Replacement Phone Provided t s Serial Number of Replacement Phone Cost of Replacement Phone Insured acknowlsdges he she le responsible for the deductibila and will be billed for the deductible on next premium billing if the claim ie approved by Great American Required Stay Connected SCiP Replacement Print Queue Once a Lost or Theft Claim has been closed with Great American a Replacement Print Queue will appear when you log in for the first time each morning J Untitled Page Microsoft Internet Explorer ioj xj File Edit View Favorites Tools Help a Back v gt T x B TN JO Serch 7 Favorites g v dd GREATAMERICAN TELQZM INSURANCE GROUP INSURANCE GROUP
18. f search Shows Certificate Customer Account Mobile Phone Make Model 2 Edit Select the Customer that needs to be updated 3 Click Prev Next Depending how long the search results are you made need to advance to next page or move back to previous page 37 Edit Customer Page 3 Z SCiP Microsoft Internet Explorer IET I ioj x File Edit View Favorites Tools Help ay Back ld x B C J Search STe Favorites Ci E m Fel EJ co Links gt cos TEM stay couuccled AMERICAN INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Customer Information Quote First Name Mary Last Name Tester Search Address 1 123 Test Drive Address 2 Testing Floor Goneri City Test State ohio x Zip 45202 Home Claim Phone 1234567890 Triste Piene Equipment Details Mobile Phone fi 234567898 User Make Ls 2 Policy Model CHOCOLATE Edit Customer Edit Inventory Cancel Privacy Legal al v l 7 7 lg Internet 1 Editable Customer Information Fields Update the Customer information that needs to be changed 2 Editable Eguipment Field Update the Customer Mobile Phone Number that needs to be changed The Make and Model are for validating the equipment only and are not editable Helpful Tip If you made an error with typing the serial number of anything else that has to with the actual equipment
19. fer Phone Losing your connection to family friends and na A work associates ca look upa certificate be disastrous Policy X Edit Customer Learn more about stay connected Edit Inventory by calling 840 5725 Privacy Legal gj 1 ff f f Wd Local intranet Z Click Home Will return you to the home page no matter where you are 2 Click Quote Will return you to the quote page where you can add cell phones insurance and price 3 Click Search Will return you to Search page where you can enter different data elements 4 Click Cancel Will return you to cancel page where you can search for an enrollment and cancel partial coverage or complete coverage _4 n pm D Home Page 2 5 Click Claim Will return you to claim page where you perform a search for insurance coverage and can complete the necessary information on the screen to populate the fields on the loss notice print out the loss notice and get signature as well as submitting the loss notice to Great American 6 Click Transfer Phone Will return you to transfer page where you can search for an enrollment and transfer coverage This function will be used for only two scenarios 1 New phone purchase to replace an existing phone 2 Insured changes coverage or equipment during preview window of 14 days 7 Click User If you have the proper permission this will allow you to enter new users and to reset passwords If you d
20. heir records _ 39
21. iP Microsoft Internet Explorer iol x File Edt view Favorites Tools Help ay Back k r F A seers 7 Favorites A S 77 J 1 lw Sols 2 Address amp http idtnwwwdevO1 SCiP Search aspx MODE TRANSFER GREATAMERICAN INSURANCE GROUP FIVE TEST Monday June 15 2009 User Logout Home Transfer Phone Search t Quote Last Name Search Telco Account Number Search 1 Mobile Phone Number Search Cancel Certificate Number Search Claim Transfer Phone User Policy Edit Customer Edit Inventory Privacy Legal E Done 7 fg becal intranet ZU 1 Enter Last Name Allows you to search by Customer Last Name Enter Telco Account Allows you to search by Customer s Account Number with Telco Enter Mobile Phone Allows you to search by Customer Mobile Phone Number Enter Certificate Allows you to search by Customer s Certificate Number with Great American 2 Click Search Enters the search criteria entered Helpful Tip If you select the search button by the field you are searching on your results will come back faster _29 Transfer Page 2 The results from clicking the search button Z SCiP Microsoft Internet Explorer E ioj x File Edit View Favorites Tools Help ay Q sak kd x B N AO Search Se Favorites Al kd P rel Address http sciptest plls com Search aspx MODE TRANSFER EJ co Links stay GREATA
22. io 7 Address 1 123 Test Drive Zip Code 45202 User Address 2 Testing Floor Home Phone 1234567899 Policy Existing Coverage Edit Customer Hake Hodel Serial Number Purchase Date Mobile Phone Number Keyboard Damage Theft Lost Total Edit Inventory LG CHOCOLATE 0011223344 0317 2009 1234667390 r Vv WV E 438 Pending Coverage Serial Number Purchase Date Mobile Phone Number Keyboard Damage Theft Lost Total LG CHOCOLATE 12345673900 47 12009 1234567393 E Vv E E25 Accept Coverage Edit Quote Cancel El ji LT V One 7 1 Customer Account Number Customer Account Number from Quote page 1 2 Customer Information Enter Customer information if new customer If the Customer is a business no need to enter a Last Name 3 Existing Coverage List of existing coverage for the Customer Account Number Quote Page 4 4 Pending Coverage List of phones being quoted from previous Quote page 5 Accept Coverage Button Selecting this button will save the information and move to the next page to allow you to print the certificate 6 Edit Quote Button Selecting this button will allow you to go back and make changes to coverage 7 Cancel Button Selecting this button will take you back to the home page _10 Quote Page 5 After selecting the Accept Coverage button and selecting ok This will allow you to view and print the certificate Untitled Page Microsoft Internet Explorer Dj x File Ed
23. it View Favorites Tools Help ar Q sek gt 7 x B A vo Search SC Favorites Hl es a v J Address http fsciptest plls com OuoteP3 aspx GREATAMERICAN INSURANCE GROUP Jerry Ulm Thursday February 19 2009 User Logout Home Certificate Created Quote Your Certificate Number is GA123456_206 Search View Certificate Cancel Claim Transfer Phone User Policy Edit Customer Privacy Legal CEE Omnem 1 View Certificate Button Selecting this button will open up a window for you to save or open the certificate File Download x Do you want to open or save this file ETS Name Certificate pdf Les Type Adobe Acrobat 7 0 Document 16 6 KB From sciptest plls com harm pour computer lt you do not trust the source do not open or C While files from the Internet can be useful some files can potentially save this file whats the nsk T After selecting Open this is a sample certificate T Quote Page 6 l Certificate 1 pdf Adobe Reader File Edit View Document Tools Window Help x Seer eer ig oF GREATAMERICAN INSURANCE GROUP STAY CONNECTED WIRELESS COMMUNICATION EQUIPMENT COVERAGE ADDITIONAL INSURED CERTIFICATE OF COVERAGE POLICY NUMBER GA123456 CERTIFICATE NO GA123456_206 Issuing Company GREAT AMERICAN ASSURANCE COMPANY Mailing Address 580 Walnut Street Cincinnati OH 45202 Named Insu
24. iwwdev01 SCiP search aspx MODE CLAIM Go GreATamerican TELQAM stay connected INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Monday June 15 2009 User Logout Manual Home Claim Search ae Last Name 0 Search Telco Account Number Search l Mobile Phone Number o E _ Search Certificate Number _ Search Create Unverified Loss Notice Transfer Phone Cancel Claim User Policy Edit Customer Edit Inventory Privacy Ej Done 1 Results of search Allows you to search by Shows Customer Last Name Telco s Account Number Mobile Phone Number or Certificate Number and then select the search button 2 Search Button Allows you to search by Shows Customer Last Name Telco s Account Number Mobile Phone Number or Certificate Number and then select the search button 3 Create Unverified Loss Notice Allows you to submit a loss notice without verification of insurance coverage 20 Claim Search Page 2 After entering in search criteria and selecting the search button SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help peck v O T x B A search S7 Favorites to 63 v rel Address E http fisciptest plls com Search aspx MODE CLAIM gt Go GREATAMERICAN TELC M stay connected INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home Claim
25. lect a Telco Telcom Insurance Services Corporation Customer Account Number 789 Search 4 Make Other v Mobile Phone Number Format 1234567890 Cancel Model Other v Has Keyboard n G o m Serial Number E T Transfer Phone Purchase Date lt August2009 gt Coverage Damage Su Mo Tu We Th Fr Sa F Stolen User 26 27 28 29 30 31 1 l Lost 3 4 5 6 8 2 3 4 6 8 Policy 2 10 11 12 13 14 15 16 17 18 19 20 21 22 Edit Customer 23 24 25 26 27 28 29 oe 31 1 4 5 Edit Inventory Monthy Total 2 99 Add Phone to Quote Quote Coverage List Serial Number Purchase Date seme ail Keyboard Damage Theft Lost Total Number Edit Delete LG CHOCOLATE 1234567 912345667989 8 7 2009 1234567393 Vv Vv F F 1397 Next gt gt Cancel x Done 7 7 7 T gg internet Vv 1 Select a Telco This 1s only available for user roles Administrator and Telcom 2 Make Choose Make of Cell Phone 3 Model Choose Model of Cell Phone 4 Serial Number Enter Serial number of Cell Phone Quote Page 2 5 Purchase Date Choose Date from Calendar System defaults to current date 6 Customer Account Number Enter Customer Account Number this will automatically search for the customer information and will populate the consumer information on page 2 of the Quote page If no match is found you will receive a message No match Found on customer account number Enter new customer information above or select the Edit Q
26. nsfer Phone Cisi Certificate Number IMP2826700_3742 Account Number 789 Customer Information Search FirstName Mary LastName Tester Cancel Address 1 123 Test Drive Address 2 Testing Floor DER City Test State OH Zip 45202 Transfer Phone Old Phone Information Serial Number Mobile Phone Number Purchase Date Make Hodel User 0011223344 123 456 7990 0570772009 LG CHOCOLATE 12345678900 123 456 7398 0807 2009 LG CHOCOLATE Policy Edit Customer New Phone Information Make LG 7 Has Keyboard F Edit Inventory Model CHOCOLATE Serial Number 00112233445 Coverage Damage Stolen WM Lost Monthy Total 498 Reason Accept Reset Certificate Customer exchanged phone within preview window y javascript __doPostBackt ctl0 btnLogout 1 Certificate Will allow you to print off the new certificate _ 34 Transfer Page 7 73 Certificate 1 pdf Adobe Reader File Edit View Document Tools Window Help x Bere 0057 Bark Coverage Details Coverage Plan Effective Date Expiration Date Premium Damage Stolen Lost 02 20 2009 02 20 2009 02 20 2009 02 20 2009 02 20 2009 02 20 2009 0 00 0 00 0 00 Total 0 00 0011223346 50 00 Coverage Details Coverage Plan Effective Date Expiration Date Premium Damage 02 20 2009 Until Cancelled 4 99 Stolen 02 20 2009 Until Cancelied 3 99 Lost 02 20 2009 Until Cancelled 4 99 Total 13 97 0011223345 50 00 Coverage Details Coverage Plan Effec
27. o not have permission the link will be grayed out 8 Click Policy If you have the proper permission this will allow you to enter new policies edit policies and cancel policies If you do not have permission the link will be grayed out 9 Click Edit Customer Will return you to edit page where you can search for an enrollment and update customer information that may have been enter incorrect 10 Click Edit Inventory If you have the proper permission this will allow you to enter new phone makes and models and deactivate phones no longer available 11 Click User Manual Allows you to view the user manual 12 Click Logout Logs you out of the system Home Page 3 cuments Stay Connected Procedures Flanual pdf Microsoft Internet Explo Procedures Guidelines Manual Version 1 2008 vins IKSUh KC G cus Stay Connected SCiP Quote Page This page will allow you enter in minimal information to obtain a quote of insurance per cell phone for a Customer If you have multiple phones repeat process before selecting the next button Z SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help sack v 7 x B TN J Search S7 Favorites e 3 v m rel Address E http sciptest plls com QuoteP1 aspx TELC GROUP FIVE TEST Friday August 07 2009 User Logout GREATA MERICAN INSURANCE GROUP Home Quoting Build Quote 1 Quote eja Se
28. quipment Effective Date 8 7 2009 Coverage Type Damage M Thet X Los M Loss Type Damage 7 Phone still under manufacturer s warranty I Customer Line Barred from Further Use 7 Loss Information Loss Date Report Date 8 7 2009 zi E I of T O p internet V A untitled Page Microsoft Internet Explorer File Edit View Favorites Tools Help Q O A A Pre Servants Be 3 Address Fy http sciptest plls com LossNotice aspx LossNoticelD 0 amp CertificateEquipmentID 380 Shopping Mall Loss Location Lost while shopping Description Cause of Loss Dollar Amount of Unauthorized Calls 0 00 Serial Number of Phone 0011223345 Phone Make Motorola 7 Phone Model Police Contacted I Police Department Police Report Number Repair Information Repair Center RMS Logistics gt Phone Unlocked Customer Retained Accessories l Tracking Number Replacement Phone Information Replacement phone provided M Replacement Phone Number if new Replacement Make Other kd Replacement Model Other y Replacement Serial Number Replacement Cast 50 00 Cancel BEOS TT T V V e S S S 24 Lost Notice Page 2 1 Submit Button This will allow you to start completing the loss notice for the selected customer and equipment It will prefill the information in the loss notice for you You would go thru the Loss Notice and complete all required fields then select the
29. r Purchase Date Hake Hodel User 0011223344 123 456 7090 050772009 LG CHOCOLATE Poli 12345678900 123 456 7898 0807 2009 LG CHOCOLATE olicy Edit Customer New Phone Information Make LG v Has Keyboard a Edit Inventory Model CHOCOLATE gt Serial Number 001 1223344 Coverage 7 Damage M Stolen M Lost Monthy Total 4 98 ERROR Serial Number can not match existing phone Reason Reset Customer exchanged phone within preview window v Reset 7 F 7 gg internet A 5 6 7 8 1 Make Choose Make of Cell Phone 2 Model Choose Model of Cell Phone 3 Serial Number Enter Serial number of new Cell Phone 4 Keyboard Y N Choose Yes or No for Keyboard on Cell Phone 57 Transfer Page 5 5 Coverage Change the coverage if necessary The customers current coverage will default 6 Reason Select the reason for the transfer of coverage There are only two reasons why you would need to transfer coverage 1 Customer exchanged phone within preview window 2 Customer purchased new phone 7 Accept Accept will to save your changes 8 Reset Reset will cancel the updates you make 9 Error message The Serial Number cannot be the same as the Serial Number being replaced 33 Transfer Page 6 Z SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help Q O a P eras O EL FIVE TEST Friday August 07 2009 User Logout rt Home Tra
30. red TELCO STORE 1 Mailing Address 456 SECOND STREET CINCINNATI OH 45202 Certificate Coverage Period See Coverage Specifications Additional Insured MARY TESTER Mailing Address 123 TEST DRIVE TEST FLOOR TEST OH 45202 Coverage Details Coverage Plan Effective Date Expiration Date Premium Damage 02 19 2009 Until Cancelled 4 99 Stolen 02 19 2009 Until Cancelled 3 99 Lost 02 19 2009 Until Cancelled 4 99 Total 13 97 LIMIT OF INSURANCE 1 500 SUBJECT TO FORM NO S WIRELESS COMMUNICATION EQUIPMENT COVERAGE FORM CM 82 15 AGENCY TELCOM INSURANCE SERVICES CORPORATION STAY CONNECTED CERTIFICATE OF COVERAGE 02 13 2008 Page 1 of2 Helpful Tip Make sure you give the customer a copy of the certificate for their records 12 Stay Connected CiP Search Page The search page is where you can search for insurance coverage by entering in Customer Last Name Telco s Account Number Mobile Phone Number or Certificate Number Z SCiP Microsoft Internet Explorer 101 x File Edit View Favorites Tools Help Ax beck kd x a A K Search S7 Favorites E en _ rel Address http dtnwwwdev01 SCiP Search aspx MODE SEARCH 7 kd co GREATAMERICAN TELC M INSURANCE GROUP INSURANCE GROUP cellphone replacement service FIVE TEST Monday June 15 2009 User Logout Manual Home Search Quote Last Name Search Telco Account Number O _ Search Mobile Phone Number _
31. stomer Information Search ni First Name Mary Last Name Tester Cancel Address 1 123 Test Drive Address 2 Testing Floor EER City Test State OH Zip 45202 Transfer Phone Old Phone Information Serial Number Mobile Phone Number Purchase Date Make Hodel User 0011223344 123 456 7390 08 07 2009 LG CHOCOLATE Transfer Poli 12346673900 123 456 7393 08 07 2009 LG CHOCOLATE Transfer olicy Edit Customer New Phone Information Make Other Has Keyboard Edit Inventory Model Other Serial Number Coverage M Stolen M Lost Monthy Total Reason Accept Reset Customer exchanged phone within preview window KI I I M E Z vw 1 Transfer Select which phone equipment you want to update 3 Transfer Page 4 Results from clicking transfer on the Old phone information Z SCiP Microsoft Internet Explorer File Edit View Favorites Tools Help O O Per genom OE GaL Back gt x 2 I s Search Favorites 4 va rel Address E http isciptest plls com TransferPhone aspx ID 37428MODE TRANSFER Go FIVE TEST Friday August 07 2009 Manual Home Transfer Phone Gust Certificate Number IMP2826700_3742 Account Number 789 Customer Information search i First Name Mary Last Name Tester Cancel Address 1 123 Test Drive Address 2 Testing Floor laimu City Test State OH Zip 45202 Transfer Phone Old Phone Information Serial Number Mobile Phone Numbe
32. tive Date Expiration Date Premium Damage 02 20 2009 Until Cancelled 4 99 Stolen 02 20 2009 Until Cancelled 3 99 Lost 02 20 2009 Until Cancelled 4 99 Total 13 97 LIMIT OF INSURANCE 1 500 SUBJECT TO FORM NO S WIRELESS COMMUNICATION EQUIPMENT COVERAGE FORM CM 82 15 AGENCY TELCOM INSURANCE SERVICES CORPORATION 49 E 4TH STREET 9TH FLOOR CINCINNATI OH 45202 GJ Certificate Information as of 02 20 2009 Helpful Tip Make sure you print off the new certificate and give to the customer so they can keep it for their records 1 Old phone shown canceled 2 New phone added to the certificate 35 Stay Connected SCiP Edit Customer Page The Edit Customer page is where you can search by Last Name Telco Account Number Mobile Phone Number or Certificate Number ee SCiP Microsoft Internet Explorer E ioj x File Edit View Favorites Tools Help ar Q sak kd x B A 4 Search Sc Favorites Ce ir E z LJ rel Address EI http idtnwwwdev01 SCiP Search aspx MODE CUSTOMER st Go GREATAMERICAN INSURANCE GROUP FIVE TEST Monday June 15 2009 User Logout Home Edit Customer Search itt Last Name Search Telco Account Number OO _ Search Mobile Phone Number n Search Certificate Number I _seareh Cancel Claim Transfer Phone User Policy Edit Customer Edit Inventory Privacy Legal Z Done it gt V Local intranet 7
33. uote button to return to previous page and enter a new customer account number 7 Mobile Phone Number Enter Mobile Phone Number of new cell phone 8 Keyboard Y N Choose Yes or No for Keyboard on Cell Phone 9 Coverage Choose Insurance coverage Damage automatically selected 10 Add Phone to Quote Adds all data entered on screen and resets to add additional cell phones Helpful Tip If you need to add more than one phone to the certificate repeat steps 1 8 When finished adding all phones continue to Step 11 11 Next or Cancel Buttons Next will take you to next page to enter additional information to complete the certificate Cancel will cancel the information entered and take you back to the Home page Quote Page 3 After selecting the Next button from quote page you can add additional information necessary for completing the quote Z SCiP Microsoft Internet Explorer 7 n Fl oj xj File Edit View Favorites Tools Help R sak v 7 x B A Jo Search S7 Favorites 63 z m dd Eco Links Address PEN http fsciptest plls com OuoteP2 aspx GREATAMERICAN INSURANCE GROUP cellphone replacement service FIVE TEST Friday August 07 2009 User Logout Manual Home 2 Quoting Quote Search Telco Telcom Insurance Services Corporation Customer Account Number 789 n 1 Cancel Customer Information Claim First Name Mary City Test Transter Phone Last Name Tester State Oh

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