Sense Box - Nycomm Holding Page
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1. DO ou III HIN vu HU USB ISDN BRI TE HMI Figure 1 ISDN2 SB Front Panel Page 5 um049 04w Sense Voice Recording System User Manual LEDs III USB ISDN PRI TE ISDN PRI NT HMI Figure 2 ISDN30 SB Front Panel optional DC DIN 2 1mm socket connector 0000 Power In 5V DC USB Figure 3 ISDN2 ISDN30 SB Back Panel 6 1 Serial Port The serial port available via a 6 pin RJ11 modular jack connector is used for system and configuration management and for diagnostic purposes Its usage is restricted to Retell s Authorized personnel only The serial port employs an industrial standard RS232 serial communication interface and can be connected directly to the serial port of a personal computer PC The figure below shows the pin out of the HMI port An RJ45 to DB9 converter is needed Communication Software such as PC anywhere or Hyper terminal should be used emulating a VT100 type dumb terminal 123456 Pin Function 2 Data Terminal Ready DTR 3 Transmit Data TD 5 Signal Ground2. 0 C to 40 C Storage Temperature 20 C to 70 C Humidity 5 to 95 non condensing Operating Atmospheric Pressure 86KPa to 106KPa Weight 1 Kg max Dimensions 146mm x 225mm x 41mm WxDxH 3 POWER 3 1 Power Consumption Power Input 5V DC Max Power Consumption 2 8A Typ Power Consumption ISDN30 494mA Page 3 um049 04w Sense Voice Recording System User Manual Typ Power Consumption ISDN2 719mA 3 2 External Power Supply Rating Input Voltage 90 264VAC 50 60Hz Output Voltage 5VDC Output Current ISDN2 amp ISDN 30 2 8A Output Current Analogue 4A 4 MANUFACTURERS DETAILS Retell Limited 53 Thames Street Sunbury on Thames Middlesex TW16 5QH England United Kingdom Page 4 um049 04w Sense Voice Recording System User Manual 5 PRODUCT DESCRIPTION This document describes both the Retell ISDN30 and ISDN2 communication systems known as Sense Box SB Both ISDN30 and ISDN2 systems are free standing mains powered devices and require a 5V DC power input The unit is shipped with an approved external Universal Power Supply Unit PSU 5 1 ISDN The products provide interfaces to both the ISDN PSTN as Terminal Equipment TE as well as Customer Premise Equipment CPE normally represented by an ISDN Digital PBX as a Network Terminal NT The products operate as semi passive devices monitoring all calls both to and from the PBX The SB captures call signaling data as well a
3. ISDN PRI BRI Analog SUB SYSTEM ISDN2 ISDN30 Sense Box USER MANUAL FIGU FIGU FIGU FIGU FIGU FIGU FIGU FIGU FIGU FIGU FIGU Sense Voice Recording System User Manual TABLE OF CONTENTS 1 STATUTORY INFORMATION gege EEN ENER 3 L SAFETY WARNING coreana eraa na re rena ar eraa na renan ED TESTE 3 1 2 SAFETY EXTRA LOW VOLTAGE AND TELECOM NETWORK VOLTAGE PORTS u G G ssseeeeeeeereseree esser nere 3 13 CONFORMANCE e Ee E hae HE AGES LAER Bere 3 2 ENVIRONMENTAL CONDITIONS cccccsssssscssscssssssssssscsssssesssesesssscscsssccesssessesccceccssescsces 3 3 POWER EE 3 3 1 POWER CONSUMPTION EEN 3 3 2 EXTERNAL POWER SUPPLY RATING cccccscccccceseccceeseccccusececcusecsccueceseueecsssueeceseuseceseueeceseueeseseues 4 4 MANUFACTURERS DETAILS wisscciscssscsssccssesiscsssesssesssesdesssessseesssesdstssetsssssssesdeesdstsssesssesteesssess 4 5 PRODUCT DESCRIPTION isccicccisccssssssscssecssecssssssecisevssecseesssecssevssessessseecisevssesdessssecdsosssesseesieees 5 Sch ISDN en Ee E E E e EE eee 5 922 ANAT OGUB EE EE 5 6 INTERFACE PORTS DESCRIPTION ccccccccsssssssscsssssssssssescsssesssssssessesessesscsssscssssecsceees 5 6 1 SERIAL PORTS AAA E EE EUR di Sida tie R Sra SO ET oocbaduhosesesenbeebauvnddevenuabesbeduasdesenebengs 6 6 2 E BINDA BREPOR EEN 6 62 10 ISDN BRITE IN POLLS ee 8 6 2 2 ASDN BRENE OUT PORR cccebecd ide Se ebe deet eh See dee dobbs bat anda te deeg
4. 6 Receive Data RD Figure 4 HMI Connector Pin Out 6 2 ISDN2 BRI Ports ISDN2 BRI ports are presented as IN and OUT port pair Four pairs of BRI ports are provided via a4 by 2 stacked RJ45 modular jack The IN port operates as a Terminal Equipment TE port for connection to the ISDN Public Switch Telephone Network PSTN whilst the OUT port is the Network Terminal NT port which can be connected to ISDN terminal equipment or PBX Page 6 um049 04w Sense Voice Recording System User Manual All the IN TE interface ports are presented on the bottom row of the stacked RJ45 modular jack whilst all the OUT NT ports are available on the top row In the event of power outage to the ISDN2 SB each of the port pair will be connected through to allow downstream terminal equipment to continue to operate directly with the network Page 7 um049 04w Sense Voice Recording System User Manual 6 2 1 ISDN2 BRI TE IN Ports Four ISDN BRI TE ports are used for connection to the ISDN network The TE ports are presented on the bottom row of a 4 by 2 stacked RJ45 modular jack The ISDN2 SB does not consume power from the ISDN network from either Restricted or Normal Power Source 1 PS1 but re directs the power onto the corresponding NT OUT port 12345678 Pin Function 3 TX II 1 RX 6 TX Figure 5 ISDN2 BRI TE Connector Pin Out 6 2 2 ISDN BRI NT OUT Port
5. IV Use county code and area code E Bedial on busy ok Cancel Page 12 um049 04w Sense Voice Recording System User Manual COM1 Properties me Properties Page 13 um049 04w Sense Voice Recording System User Manual ASCII Setup Page 14 um049 04w
6. be connected to one of the two connectors not both Also the optional power connector must not be used to power other equipment 000 00 OV 5VDC DN 5VDC Figure 9 Power Connectors Pin Out Page 9 um049 04w Sense Voice Recording System User Manual INSTALLATION GUIDES To PBX ISDN BRI TE Port RJ45 to R45 cable E ee II II LI IT NIMMT L el J l J l IT RJ45 to RJ45 RJ11 to DES cable adaptorcable To PC HUBS USB USB Type A BCable 2m Max II aa D PSN ISDN ER To PC Serial Comms Port Figure 10 ISDN2 SB Installation mm LT IM m RJ45 to R45 cable RJ11 to DEI adaptorcable To PC HUBS LSB USBType A BCable I I 2m Max ID lll E 7 To PSN 75 PBX IDN Bee ISDN PR PRI TE Port Figure 11 ISDN30 SB Installatio
7. TATUTORY INFORMATION This document describes usage of the Retell Sense Call Recording Box Aka Sense Box or SB 1 1 Safety Warning This apparatus contains no user serviceable parts If the mains adapter shows signs of damage or malfunction immediately stop using the adapter disconnect it from the mains if applicable and contact the supplier for repair or replacement This apparatus does not contain a designated mains disconnect device To disconnect this device from mains power extract the power supply from the power outlet Do not expose the unit or the mains adapter to rain or moisture Do not operate in the proximity of water Avoid using the product during an electrical storm There is remote risk of electric shock from lighting Caution To reduce the risk of fire use only No 26 AWG or larger for the telecommunication line cords 1 2 Safety Extra Low Voltage and Telecom Network Voltage Ports Human Machine Interface HMI port SELV USB ports SELV SELV All TNV 1 ports are user ports where the normal operating voltages do not exceed the limits for a SELV circuit Accessible ports declared as SELV accessory ports are solely for the connection of accessories that do not use or generate voltages greater than that defined for a SELV circuit 42 4V peak AC or 60V DC 1 3 Conformance The SB unit conforms to the following standard EN60950 EN41003 EN55022 Class B 2 ENVIRONMENTAL CONDITIONS Operation Temperature
8. The ISDN2 BRI NT port provides an ISDN2 Basic Rate Interface BRI Network Termination NT type interface for connection to an ISDN2 BRI terminal equipment or PABX Four BRI NT ports are available on the top row of the stacked RJ45 connector Pin Function 3 RX III 5 x 5 TX 6 RX 87654321 Figure 6 ISDN BRI NT Connector Pin Out 6 3 ISDN PRI Ports The ISDN30 SB provides only one pair of ISDN PRI IN and OUT interface port Similar to the ISDN2 SB the IN port is the Terminal Equipment TE port and is used to connect to the ISDN PSTN whilst the OUT port operates as a NT port providing a PBX connection In order to maintain service the ISDN IN and OUT ports are connected together transparently upon a power outage The following diagrams show the pin out of the PRI interface ports 12345678 Pin Function 1 Rx Ring Te 4 Tx Tip 5 Tx Ring Figure 7 ISDN30 PRI TE Connector Pin Out 12345678 Pin Function III L Te Ring 2 Tx Tip 4 Rx Tip 5 Rx Ring Figure 8 ISDN30 PRI N7 Page 8 um049 04w Sense Voice Recording System User Manual 6 4 Power In Both ISDN30 and ISDN2 SB are powered by a 5V DC supply A 4 pin PC disk drive type connector is used to connect to the external power adaptor A DC DIN type connector is available as an optional connector It must be noted that the external PSU must only
9. Ze 8 6 3 ISDNIPREPORTS 0 5288 E a Br De En ote es re esse 8 0 4 POWERSIEN EE EE 9 7 INSTALLATION GUIDES ic cisssscccscecssscssesssesssecssecscesssesssesisecssessecsssesdeecdetsssesssesseecscessessseeees 10 8 LIGHT EMITTING DIODES LEDS ccccccsscsssssssssssssscsssssssssssesssssssscesesssseseesseessceees 11 8 1 NORMAL PERATION MOBE 4 2 2 82 2 cave dedalanssepachvedeueduvssovacuvecavsdeseeevschee EES 11 8 2 BOOT SEQUENCE s c0ccccsccceessseevsecesncevsvsisccsedeceossoessccctecessvessescceenensessscessueneesbsesescctenensesesescanees 11 S ET SB LED EE 11 FIGURES RE 1 ISDN2 SB FRONT PANEL ccccccececcceeeeccceeeecccceseccccueecescuecescueecsscueecsssueccssueecessuecessueecessueseees 5 RE2 ISDN30 SB FRONT PANEL eeensceeessnsssesnnsesennnnesennnnenennnnenennnnnnennnnenunnnnenennnnsnennnnenunnnsensnnssnennnsennn 6 RE3 ISDN2 ISDN30 SB BACK PANEL coreana Eet EK EE iE EEEE Ensaio d iia te 6 IRE 4 HMI CONNECTOR PIN Out 6 RE 5 ISDN2 BRI TE CONNECTOR PIN Out 8 RE 6 ISDN BRI NT CONNECTOR PIN Out 8 IRE 7 ISDN30 PRI TE CONNECTOR PIN Out 8 IRE 8 ISDN30 PRINT CONNECTOR PIN Our 8 JRE 9 POWER CONNECTORS PIN OUT 9 RE 10 ISDN2 SB DNSrtALLATION nere renerne reen ener ennen en enee 10 RETI ISDN30 SB INSTALLATION ccissiciccuescedscecccedssuvedevecececebacevedesschessevacuvedepecuvd Ce Ta GUS En ha Sa vo Le sabes dad 10 Page 2 um049 04w VV vw Sense Voice Recording System User Manual 1 S
10. n Page 10 um049 04w Sense Voice Recording System User Manual 8 LIGHT EMITTING DIODES LEDS Eight LEDs are used to indicate the operational status of the device The Power LED indicates the presence of the power to the unit and should remain on continuously during normal operation The function of the remaining seven LEDs depends upon the operating state of the SB This is described in more detail below 8 1 Normal Operation Mode The LED names are as seen from the front view B D A C IN OUT POWER USB 8 2 Boot Sequence When first powered up or after a system reset has been activated the SB boots up The LEDs should light in green one after the other from the POWER LED which remains green to IN A B USB OUT D and D The complete cycle should take around 15 seconds If any led lights red or LED D does not light green at the end of the boot sequence it is an indication of a major boot failure 8 2 1 SB LED Indications When the boot dequence is finished the LEDs have Meaning Designatio All telephone connections towards the PBX are UP Some telephone connections towards the PBX are UP KO There is at least one active inbound call A A A A Page 11 um049 04w Sense Voice Recording System User Manual APPENDIX B HYPERTERMINAL SETTINGS The following is an example of how HyperTerminal should be set up to operate with the Retell SB and is for guidance only me Properties DirecttoComi
11. s full duplex voice data and passes this to a host PC through a connecting USB port Third party software post processes the received call information and related voice data and archives it to the PC disk for any subsequent analysis The ISDN2 SB supports four ISDN Basic Rate Interface BRI TE and NT ports and can handle up to eight simultaneous ISDN calls The ISDN30 SB provides a single TE and NT port supporting a full 30 ISDN channels calls when in ISDN Primary Rate Interface PRI El mode A USB 2 0 connection is available on the rear of the SB A serial port is available for management purposes and can be connected directly via a serial port of a Personal Computer 5 2 Analogue The product provides interfaces to both the Plain Old Telephone System POTS Public Switch Telephone Network PSTN as a Foreign eXchange Office FXO as well as Customer Premise Equipment CPE normally represented by an analogue PBX as a Foreign eXchange Station FXS The product operates as semi passive devices monitoring all calls both to and from the PBX The CS captures call signaling data as well as full duplex voice data and passes this to a host PC through a connecting USB port PC software post processes the received call information and related voice data and saves it to the PC disk The Analogue SB supports eight FXO and FXS ports and can handle up to eight simultaneous voice calls 6 INTERFACE PORTS DESCRIPTION ISDN BRI NT LEDs
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