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GoToMyPC® User Guide

1. Cancel Passwords L 2 3 4 J While physically present at or connected to the host PC for which you want to generate a new list of One Time Passwords right click the PE system tray icon and choose Generate One Time Passwords On the Generate One Time Passwords dialog box select the number of One Time Passwords to generate min of 10 max of 99 and click OK On the Enter Access Code dialog box enter the access code for the host PC and click OK On the Print One Time Passwords List dialog box select the font size to print and click the Print button Verify that your list of One Time Passwords has been printed and click Close Note You can generate a new list of One Time Passwords at any time while still have OTPs available Should you use all your OTPs before generating a new list you will have to return to your host PC to generate a new list or to disable One Time Passwords To disable One Time Passwords 1 a a 6 While at the host PC for which you want to disable One Time Passwords right click the PE system tray icon and choose Preferences Click the Authentication Tab Click the Disable OTPs button Click Yes on the warning dialog box that you want to disable One Time Passwords On the Change Access Code dialog box e Enter your old access code e Enter your new access code e Confirm your new access code e Click OK On the GoToMyPC Corporate Preferences dialog box click OK
2. ccc cece eee ees 93 Sound Troubleshooting cc cece cece eee e cece eee eeeeeeeeeeeeeeeeeeneeeeeteeeetanagaes 94 SONG Cal GS AEI E E A E E E E E 95 Forgot Your Account Password sssssessssererererersrsrsrsrsrrrrrrrrrrrrrrrrrrnrs 97 Forgot Your Access Code cee cccc cece tte eect tense eeeeeeeeeeeeeeteeeeeteegeettegeengs 98 Your Host Mac or PC is Offline ccc cece cece eeee seen eens eeeeeeeeeaeeeeeesengs 99 Optimize GoToMyPC Performance ccccceeee cece sees eeeeeeneeeeeseenaees 101 Network Authentication ccc cece ceceeeeeee eee eeeeeeeeeeeeeeeeeesteneeegnnnennes 102 WVIINGOWS 2000 cca trnecarersnarecia near savas EE tennant aR ean EA 102 WWIRGOWS AP sajopecnne cian tans apa rani erase ee eae na reoise 103 CONNECTION Test Help cc cccccccee cece cece eee eeeeeeeeeeeeeeeeseeeneeeeeeeeeeenanaes 104 Contact Customer SUppOrt ssssss2s22 2 222525202222220202020020202002ununnnnnnnnnn 106 Code 9 C aa E E Ter ee ee ree 106 GOTOMYPC PFO 2 ccc cece cece ese e eee e eee ee teense teeeeseeeeseetteeeeteeeeteneeneettnanges 106 GOTOMYPC COlDOl at E erenc ers raae E OEA e eea eei 106 Welcome GoToMyPC is for individuals needing remote desktop access to 1 20 computers It s an easy and secure remote access solution that enables you to conveniently access email files programs and network resources from home or the road Get unlimited access to your computers from any Web browser
3. 2009 Citrix Online LLC All rights reserved 74 GoToMyPC User Guide Performance Preferences The Performance preferences option enables you to adjust the speed color quality and display settings to get the performance that best suits your needs Color Quality e True Color Select True Color for better appearance e 256 Colors Select 256 Colors for better speed Performance e Better Speed Move the slider to the left to disable settings that affect performance The disabled settings will be displayed in the bottom pane e Better Appearance Move the slider to the right to enable settings that affect appearance Performance History e Click the Performance History link to review current and historical session performance and improvement tips Note Your Preferences options may be affected by the type of operating system you are running and the type of rights your user account allows Grayed out options are not available for selection with your operating system or for the rights assigned to your computer profile Pt Preferences GoToMyPC Color Quality Performance True Color Better Speed Better 4ppearance Better Appearance 256 Colors J Better Speed Display effects Performance History Desktop wallpaper cr Review session performance and tips to improve it Setting preferences for Mac computers is not available at this time 2009 Citrix Online LLC All rights reserved 75 G
4. B06 ZOD jeret de CITRIX criine Pi Timia chaina ee Cae Seer ae Bae Soler e i Cee a ET 2009 Citrix Online LLC All rights reserved 14 GoToMyPC User Guide Change Your Currency Time Zone and other Settings GoToMyPC and GoToMyPC Pro users can view and edit their 4 account settings by logging into their account at Golo MyPC www gotomypc com and selecting Settings from the expanded My Account navigation menu Customizable account settings include location settings time ox tte zone a email notifications b and Desktop Notifications c My Account Billing Info To view or edit your account settings Plan Selection 1 Log in to the GoToMyPC Web site Account History 2 Inthe left navigation bar select My Account and then foie n tings Settings Customer News Support amp FAQs Log Out 3 Complete desired changes and click the Submit button Hote Change pour account begien wil require you lo change your GoToMyPC pian to phe that epes the CUuTEeicy eesotiesed with your ORDe E ree fv Audometicaly chaerve Cayight Saving Tire oe not app te H re ones hotificationg J Please emal me relevant product updates and ofiers Select the torial you preter for produci asd account era fe HTAR tied and papeki Ey Pee et Desktop Hotiticationns w Receive notificetion of occasional product updates and offers on your desktop rhal a mha 2009 Citrix Online LLC All rights r
5. 4 Click the Windows Start button and then select the Programs folder Select Accessories System Tools and then System Information From the System Information window click the symbol next to the Components folder Click Sound Device or Multimedia and then Sound Device and view the sound card details on the right Note In cases where Windows installed a compatible sound card device the listed sound card may not be the exact manufacturer and or model installed in your computer 2009 Citrix Online LLC All rights reserved 96 GoToMyPC User Guide Forgot Your Account Password If you ever forget your account password you can quickly create a new one GoloMyPC Home How it Works Product Overview Support amp FAQs Free Trial Buy Now Log In Email Password To create a new account password 1 Goto www gotomypc com and click the Forgot your Password link below the log in button 2 Enter your email address that was used to create your account and click Submit An email will be sent to your email address with a link to create a new account password 3 Go to your email and click the link to create a new account password From the new Web page enter your new account password and confirm 4 Click OK Note You will receive an email with instructions for creating a new password The email will be sent to the email address you provided when you created your GoToMyPC account
6. Note To help protect your security you will be required to change your access code for your host PC anytime you disable the use of One Time Passwords 2009 Citrix Online LLC All rights reserved 61 GoToMyPC User Guide In Session Reboot GoToMyPC Corporate Only The In Session Reboot feature enables you to remotely reboot your host computer and log back in with your Windows login credentials This is an exclusive feature to accounts that have the Shared Access feature enabled Since the In Session Reboot feature is not a default setting it must first be enabled by your administrator at the user or group level in the GoToMyPC Administration Center Create Shortcut to Office 2 Select GoToMyPC Printer Disconnect This feature is not available for Mac computers 2009 Citrix Online LLC All rights reserved 62 GoToMyPC User Guide Host Authorization GoToMyPC Corporate only If you are a GOTOMyPC Corporate user your administrator may require you to request authorization for your host PC before you can set up or access that host PC Authorization requires that you send your host PC s MAC address and C Drive serial number to your administrator This feature is not available for Mac computers To authorize your host PC for a new host PC installation e Upon completion of the GoToMyPC Corporate installation you will be presented with an installation confirmation window that will also prov
7. GoloMyPC Like being there GoToMyPC User Guide GoToMyPC GoToMyPC Pro GoToMyPC Corporate Citrix Online 6500 Hollister Avenue Goleta CA 93117 1 805 690 6400 Fax 1 805 690 6471 2009 Citrix Online LLC All rights reserved GoToMyPC User Guide Contents WV GLCO ING ciio a a a 4 Getting Start d ea a eaaa aaa aaa 1 System Reg lirementS enseniorrnnie n ar AE a A 1 Notes on Installation and Feature ACCESS s ssesuerurrrrrrrrrrrrrrrrrrrrsreren 1 Versions OF GOTOMY PG miserae a Heid EA ae 1 WAC WISE weak ce ene E peahen anata tea Nat neAe ie tam nate ete 1 Upgrade FnTrOrMmMali Pironi ran etm eeteaeeeienaeecaus saeaeeneneaee eee 2 JseulGoroMYPCG Terms eeni r Ea O A 4 PoU G aa T E O 5 Set Up a Host COMDPUtTEF ssiri ENE 6 Create Your Account first time users c cece cc ecee cece eee eeeeeeeeeeeeeneees 6 SCC UD a OSU PC evento auehavenden acces epaw nce r E e ens iownoregentmaas 7 Leaving the Host Computer AcceSSIDI ccc cece cece cece eee eeeeeeeeeeeeeeeeees 8 Managing Billing and Account I nformatiOn ccccsseeeeeeeeeeeeeeeeeeeeees 9 Change Your Password and Account INformatiOn cccceeeeeeeeeeeeeeees 10 Update Your Credit Card and other Billing Information 005 11 Expense GOTOMY PC ix scccciatreous a hidden ance aA a a 11 Renew or Cancel GOTOMYPC cccccceeeeeeceeeeeeeeeeeeeeeeeteeegeeeeeenags 11 HOW CO CrN TOURAN careen T a eeeeeun aes 13
8. No Rotation Rotate Left Rotate Right 2009 Citrix Online LLC All rights reserved 29 To access PocketView tools GoToMyPC User Guide e Use the Tools menu to access Send Ctrl Alt Del Preferences and PocketView Preferences 2009 Citrix Online LLC All rights reserved Send Ctrl Alt Del Launch Task Manager Draw Mode Erase Drawings Preferences Pocket View Preferences 30 GoToMyPC User Guide PocketView Preferences In addition to the standard GoToMyPC Preferences PocketView has some per device settings in its PocketView Preferences dialog These settings always take precedence over any settings in the general GoToMyPC Preferences e Initial size The initial size may be set to Actual Size or Scale to Fit or it can start in J ump Navigate mode in which the first tap will zoom to that point in Actual Size e Initial rotation The initial rotation may be set to No Rotation Rotate Left or Rotate Right e Force 256 Colors requires reconnect Overrides host PC Color Quality preference set for True Color for improved performance e Large toolbar Increases the size of the toolbar e Auto hide toolbar Hides the toolbar after each action PocketView Preferences Initial Size Jump Nayvigate Initial Rotation Mo Rotation Force 256 Colors requires reconnect Large toolbar _ auto hide toolbar 2009 Citrix Online LLC All rights reserved 31 GoToMyPC User Guide Using P
9. Right click the PE system tray icon and select Guest Connected Select the desired level of access or disconnect the session Guest has full keyboard amp mouse control Guest Connected Guest can only view my screen Drawing Tools Chat with Guest 123 Jedixonline com Preferences Disconnect Gueskl2si Jedixonline com Check for Upgrade Change Access Code Help About Quit Chat is a function that enables you to communicate with a guest you have invited to your computer To communicate with Chat simply enter your text into the text entry field and click Send or press the Enter key on your keyboard The chat dialog is automatically displayed once your guest is connected To open a Chat dialog To end Chat The chat box will appear on both the host PC and Send Cir FaAleDel From the Viewer window menu bar select Tools Launch Task Manager then Chat client computer Transfer or Sync Files Recent File Syncs From both the host and client chat box simply close the box by clicking E in the upper right corner of the chat dialog 2009 Citrix Online LLC All rights reserved Preferences 50 GoToMyPC User Guide Drawing Tools in Guest Session The Drawing Tools feature enables you and your guest to use a mouse to draw or highlight on the screen for greater communication Note The Drawing Tools feature is only accessible while conn
10. To create a desktop shortcut from a client PC 1 Log in and remotely connect to your host Mac or PC from the client PC on which you want to create the desktop shortcut 2 From the client computer Viewer window choose File then Create Shortcut to Host Computer Name 3 Click Yes to authorize creation of a desktop shortcut 4 Enter your account password and click Continue 5 Click OK A desktop shortcut will be created on your client computer desktop Create Shortcut to Office Disconnect Note The first time you use a shortcut from a client computer you will be required to authenticate your account by entering your email address and password If this first time log in is successful subsequent uses of Desktop Shortcut on the client computer will not require authentication Note The Create Shortcut option on the File menu will not be visible when a guest is connected to your PC during a Guest Invite session so that guests cannot create shortcuts from their computers to yours Note You can revoke all shortcuts associated with your host Mac or PC by clicking the Options link on the My Computers page Note The desktop shortcut can be copied or moved to another location on your client computer but not to another Mac or PC Access a Host with a Desktop Shortcut To access a computer using a desktop shortcut 1 From the desktop of the client computer double click the GoToMyPC shortcut icon 2 When prompted
11. https show gotomype com jen_US members connect tmpl Action rgotogPc https fwaw fastsupport com https express gotoassislcom http www apple com http www yahoo com http maps qoogle com http www youtube com http www wikipedia org 8 Drag the newly created desktop shortcut to your desktop for easy access 9 Double click the newly created shortcut and click Open at the browser security prompt 10 The first time you access your newly created alias you are prompted to enter your account password This is the same password you used to log in to the www gotomypc com site Subsequent visits will only require your access code which will allow you to bypass the www gotomypc com page and save you time 2009 Citrix Online LLC All rights reserved 55 GoToMyPC User Guide Reconnect GoToMyPC warns you if a session is about to be disconnected due to inactivity If prompted simply click Keep Active to keep the session active otherwise click the Disconnect Now button to end the session If your session times out you are given an option to begin a new session by clicking Reconnect from the Inactivity window If you used the Desktop Shortcut feature to begin the session you are quickly directed to the Enter Access Code window PC users can modify your time out setting in Security Preferences Pt Inactivity GoToMyPC Due to inactivity you will be disconnected From OFFice3 ing seconds
12. If the email account is accessible only from the host computer you are trying to access you will need to be physically present at your host to view the email 2009 Citrix Online LLC All rights reserved 97 GoToMyPC User Guide Forgot Your Access Code Your access code resides only on your host Mac or PC and is never transmitted over the Internet It is a critical component in the encryption key which is used to keep your host computer secure For security reasons Citrix Online does not have a record of your access code and has no way to provide it to you if forgotten while traveling Because it cannot be emailed you must be physically present at the host Mac or PC to create a new access code d To create a new access code 1 2 Go to the host Mac or PC whose access code you would like to i Make sure that the GoToMyPC service is running PC users look for icon in the system tray Mac users look for the icon in the Mac menu bar at the top of the screen Right click the icon in the system tray or if on a Mac click the Es icon in the menu bar and select Change Access Code Click the Forgot your access code link Ff Change Access Code Please creabe an access code for this computer Remember Tt should be different from your account password Iti stored oriy on this computer and known only to you Tt must be at east 6 characters and include both letters and numbers Cid Access Code Foe Our access cod
13. In Session Reboot GoToMyPC Corporate Only cece ee cee cece ee eeeees 62 Host Authorization GoToMyPC Corporate Only cccceeeeeeeeeeeeeeeees 63 Client Authorization GoToMyPC Corporate Only ccccceeeeeeeeeeeeeees 63 RADIUS Integration GoToMyPC Corporate Only ccccceeeee cece eeeees 64 Managing Your Computers ccscesssssccceeeeeeesnnneeeseeeeeeeeeeeeeesaaaanasseonees 66 Add or Remove a Host Mac Or PC ccccc cece eeeeee ee eeeeeeeeeeeeeneeeseneaas 66 Revoke Desktop SNOFMCULS aisi i A tea a 66 Move Host Computers Between ACCOUNMS cccc cece eee tee eee seeeeeeeeeeeeas 67 Change Your Host Computer NICKNAME cccceeeee cece eeeeeeeeeeeeeeeeeees 67 Change Account PasSSWONG iio hiscnpriuienheenia E A A 68 Change Your Access Code s sesesererersrsrrrrrrrrrrrrrrrrrrrrrrrrrrrrsrererre 69 Change Your Access Code on a Mac or PC 2 cccce cece sence ee eeeeeeeeteeeeeees 69 Shared Access GoToMyPC Corporate Only cccceeeeeeeeeeeeeeeeeeeeeees 70 Access Codes for Shared USers c cece eccee ne ee eee eeeseeseennneennenes 70 LASS eSSION REDO Clint toes ig co tniidadeep pais este nate manele a 70 What it means when your Host Computer is IN SESSION 00ee eee 71 Setting Preferences irri a a mom eek cee 72 HOSCPrOL TENCO Seena a a a e aa a 73 Viewer PreverenCes psisricrricnan rinin E E A a T E aa ENA 74 Performance Preferences rnriresrcee eee n a A
14. Print from the file command in your application and select a non GoToMyPC printer Or The default printer was not restored after the GoToMyPC session ended Open the Windows printer folder select a non GoToMyPC printer and click Set as Default in the File menu PocketView FAQ How do I install GoToMyPC PocketView You do not need to install PocketView Once you have set up a GoToMyPC account and installed the software on your host PC simply log in to the GoToMyPC Web site from your Windows Mobile Pocket PC or Windows CE device and choose the host PC you wish to connect to You will then be presented with the download needed to connect to that computer PocketView is not compatible with Blackberry or iPhone 2009 Citrix Online LLC All rights reserved 88 GoToMyPC User Guide Do I have to download PocketView every time connect to my remote computer You must download the loader program each time you connect but it is only 50KB Once the correct version of the main PocketView program about 550KB is downloaded it will be cached on your device so it will not need to be downloaded again To bypass the login screen and quickly begin a session create a shortcut from the File menu Can I pre install PocketView PocketView is installed through download on demand If you want to avoid going through the initial download while using a slower wireless connection connect once while the device is in its cradle using ActiveSy
15. Printa Copy Of Your RECeEIDE anea a a A ei entias 14 Change Your Currency Time Zone and other Settings cccee eens 15 Accessing Your GoToMyPC Host Mac Or PC ssssssssnnsnnnnnnnnnnnnnnnnnnnn 16 SCE OUIEK SCARCICS 2244 55 ieee pia a eeson asa aa ee A AN 17 Remotely Unlock Your Host Computer cc ccc cece eee eee e ee eeeeeeeeeeaeaes 18 Remotely Lock Your Host Computer ccc cecce cece cece eeeeeeeeeeeneeeeseeaes 19 Remotely Lock a Windows PC ccc ccce cece ee eeee sees eeeeeeeeeteneeeeesanaes 19 Remotely LOCK a MaC rerni a aAA T A E R 19 End Your GoToMyPE ConnectiOM ensen a a 20 The GoToMyPC VIW CF wisissastedecstetniesneteasstenensasieincemsewsentneresdeeeesene 21 Viewer Window and Host ImMage sssesenssserererrerrrrrrererrererrrrerererrsrrrre 21 Resize Your Viewer WINGOW cpesenrer reni riren ANKE E 22 Resize Your Host Mac or PC IMa GQEe ccc cece cece ence cece eens eeeeeeeeeeeeeaaes 23 THeMaC SNOCK Bal reren a crated rie iameneenne tea 23 VICE MO MILOF SUD DON anra a E E aA 24 Manage Multiple Monitors from a PC CII Nt cece cece cece seen eee eeees 24 MINIMA D spintetiireteireiwetnee rd taste ndatubeitespienbreitesy wirebuensere ri ramtopeetahoaweies 25 UMIVEFSal VIEW CF cesis 26 2009 Citrix Online LLC All rights reserved i GoToMyPC User Guide Universal Viewer SNOrtcut cccceeecee cece ee eeeeeeeeeeeeeeeeeeeeeenueeeereeeegs 27 Resize Your Host Computer
16. Remove Office 1 fram this account Remove Need to change your access code 2009 Citrix Online LLC All rights reserved 71 GoToMyPC User Guide Setting Preferences GoToMyPC has several options that can be configured to suit your personal needs You can set preference settings for To set preferences L Host Customize how the GoToMyPC service starts and runs Viewer Change the way your Viewer window is displayed Performance Adjust the speed color quality and display settings to best suit your needs Sound Optimize your session for system sounds or music depending on your sound card personal preferences and the speed of your network connection Security Customize security options for your host computer Authentication Configure settings for the host computer access code use of One Time Passwords OTPs and configuring RADIUS integration Printing Add or delete printers for remote printing GoloMyPC Invite Guest to PL Right click the icon in the system tray of the host PC N and select Preferences Or Check for Upgrade Access Preferences from the Tools menu in the Viewer Change Access Lode window Help Select the appropriate tab for the set of preferences you About want to customize Quit Select your preferences Click OK Note Your Preferences options may be affected by the type of operating system you are running and the type of rights your user account allows Grayed
17. discovered password is useless to the person who discovers it One Time Passwords are composed of six words and each six word combination provides one time access to a host PC Password lists are numbered in reverse order from highest to lowest and end in zero The use of One Time Passwords enables you to generate a list of One Time Passwords that you will be prompted to enter after you enter your access code each time you access your host PC Note Your administrator may require that you use One Time Passwords The One Time Passwords feature cannot be used in conjunction with the Share Access feature Mac users can access Host PCs with One Time Passwords enabled The One Time Password feature is not currently available on Mac hosts Fe Print One Time Passwords Liet Ga ToiiyPE To enable One Time Passwords TOOT Ps fini aie gererahad on 3 1 While physically present at the host PC ERR E pune ana some e you want to enable for One Time Passwords right click the system tray icon and choose Preferences 2 Click the Authentication tab then click the Enable OTPs button 3 On the Generate One Time Passwords dialog box select the number of One Time Passwords to generate min of 10 max of 99 and click OK 4 On the Enter Access Code dialog box enter the access code for the host PC and click OK goer 5 On the Print One Time Passwords List Fort Size io Printed List ERB Prien Chose dialog box select the font
18. selec a GolonyPc pian trom ihe menu below and cick Doninte Pian Selection PAC Plan Choice SNe C3 Annual Pan G Monthly Plan Prices appear in USD Change your ocaten seine to vaew prices mother currencies you Want e Company account wih admepgiraive features for mupe users purchase GotoltyOo Pro 2009 Citrix Online LLC All rights reserved 13 Print a Copy of Your Receipt If you are a GOTOMyPC or GoToMyPC Pro user you can review your account activity print receipts and change your location settings by logging into your account at www gotomypc com and selecting Account History from the expanded My Account navigation menu Note GoToMyPC Corporate customers should contact their account manger for account and billing related questions Account Activity 10 Aug 2009 Pian enmuatimerpores Aug 10 2010 PAY MENT Visa XO TT GoloMyPC AT fat APS Erti Bates CA SRS tee Been P 7 ae et Te Siea oe tebe gr prae ria aac tin Tete kog VO JO Rac Pamina PAE bahu Pukey PD iamh biin et Aag 1S PO RAYMERT y Ep RRMA M ARAL ES GoToMyPC User Guide GoloMyPC My Computers ES My Account Billing Info Plan Selection Settings Customer News Support amp FAQs Log Out USOT s 40 US017S 40 173 40 ee Ries Sart Belace PIO TJE you for CR GTP the Ee eS cee pies pokes fry Cais Dae Pats Tee biiy es eee a th a m HARE 259 3826 4 5 and Canada mi ree
19. t get GoToMyPC to recognize the printer driver The printer manufacturer may require a custom installation While remotely connected to your GoToMyPC host computer download the driver for the client printer from the manufacturer s Web site to the host computer Install the driver on the host computer The installation will depend on the install packaging of each driver so be sure to follow the manufacturer s install instructions When prompted for the printer port accept the default selection Once the installation is complete click Start Settings and then Printers Right click on the newly installed printer and click Properties Click on the Ports tab In the list of ports select the GoToPort Click OK It is recommended that you add GoToMyPC as a preface to the printer name To do this in Printers right click on the newly installed printer and click Rename Enter GoToMyPC to the beginning of the name so you will Know that this printer is for GoToMyPC 2009 Citrix Online LLC All rights reserved 87 GoToMyPC User Guide From the GoToMyPC Viewer menu select Tools Preferences and then the Printing tab The new printer is listed as GoToMyPC Printer and you are ready to print from the client computer receive an error message telling me that do not have the proper permissions or Administrator Rights to install a printer driver This is due to your user profile rights You need to have administrator rights to
20. IMaQEeC ccccce eee e eee eeeeeeeeeeeeneeneeees 27 Lock and Unlock your Host PC with Send Ctrl Alt Del 008 27 POCKECEVICW anrincairip aa 28 Accessing Your Host Mac or PC Using PocketVieW sssesererersrrrrreene 28 The PocketView Toolbar and MenU sssseseresrerererrsrrrrrrererrererrrrerererrne 29 PocketView PreferenceS s sssrersrrrrrrrrrrrrrrrrrrererererrrrrrrrrrrrrrrrrrrrnnt 31 USING POCKCEVIGW sraon Taa T EE T aA 32 PocketView Usage RecommendationS ssssrererrererrrrrrerrrrerrrrrrererrene 33 Using GOTOMYPC Features siciiiiiscsnsessicsneeccnsnsetstainesasinseassteiiasenanews 34 Mac Features and Keyboard Mapping ccceeeeee cece eeeeeeeeeeeeeeeeeeenes 35 Feature Comparison between Mac and PC ccc cece ee eeeeeeeeeeeeeeeeeees 35 KeEV0O ard MAO DING sii cest neipavenst ra eer E E EET T ETE 35 Right Click froma Mac CNENE saicidiiiwiial apne ee a 36 REMOTE PINUNO icua wens witvalindaydeuvhi sax v hyde la canine dence Su bbete etal e pee 36 GOTOMY PC Pi ler mines disiri initia teense nape tes ail ean ae eeaietone 37 Print to a Different Local Printer ereire 37 Manually Enable a Printer ccccceeeeeeeeeeeeeeeseeeeeeeeeeteesennennengs 38 Locate and Install a Printer Driver on the Host Computer 40 PIS Transl er serorea a ar autre panels Aone ene ean 41 Drag and Drop Files between PCS cccccececseeeeeeeeeeeeeeeeeeeneeeeeeeeas 42 BIR SY NG i
21. Install on this Computer button to install GoToMyPC 4 Follow the normal installation process and register your host computer Note Your ability to add computers will depend upon the plan you have purchased or if you are a GoToMyPC Corporate user the number of computers your administrator has authorized To remove a host Mac or PC from your account 1 Log in to your account at www gotomypc com so that you can view a list of your host computers 2 Click the Options link next to the computer you wish to remove 3 Click Remove to remove the host computer from your account 4 You can now uninstall GoToMyPC from your computer just as you would any other application this can be done at any time Note You may add and remove host computers as often as you wish You may also want to consider upgrading your account to allow for a greater number of PCs to be permanently available to you If you are a GoToMyPC Corporate user you cannot delete a Shared Access host computer if it is shared with another user Contact your administrator to remove all shared access users so that you can delete your host computer Revoke Desktop Shortcuts Desktop Shortcuts are a great way to save time and quickly begin a remote GoToMyPC session If at anytime your desktop shortcut s are unneeded or left on an unsecured PC then you can easily revoke them from your online account To revoke all desktop shortcuts to your host computer 1 Log in to your acc
22. Preferences window It is in this window that you can set a default or decide which printer to use during the current session Note To simplify the remote printer setup we recommend that you configure a printer while connected to your host computer from a client computer Pt Preferences GoToMyPC Host viewer Performance Sound Security Authentication Printing Connections GoToMyPC Printers GoTtohyPl Printer Set the selected printer as the default while the session is in progress SEES Add Printer Setting preferences for Mac computers Is not available at this time 2009 Citrix Online LLC All rights reserved 79 GoToMyPC User Guide Connections Preferences The Connections preferences option enables you to test the status of your host computer connection To test the status of your connection 1 Right click the icon in the system tray of the host PC and select Preferences or You may also access Preferences from theTools menu in the Viewer window 2 Select the Connections tab 3 Click the Test Connection button Note To ensure a valid connection test we advise that you refrain from testing your connections unless a GoToMyPC customer support representative directs you to perform the connection test Pt Preferences GoToMyPC Host Viewer Performance Sound Security Authentication Printing Connections Connection Test To test your GoToMyPC
23. User Guide Security Tips GoToMyPC provides stringent built in security features so that you can confidently access your PC from anywhere For added security here are a few things you can do 1 Keep Your Password and Access Code Secure Maintaining password security is the best way to protect your GoToMyPC account and host PC Don t share your password with anyone and change your password Blo PC users can change your access code from the host by right clicking the Be Po system tray icon and selecting Change Access Code Mac users click on the EB icon in the Mac menu bar and selecting Change Access Code GoToMyPC requires that your passwords have at least eight characters that include letters and numbers When choosing your passwords do not use common or easily guessed words For the highest level of security your account password and host computer access code should be different When using shared or public computers exercise special care by not using GoToMyPC Remember Me feature to log in automatically Additionally you should not use your Web browser s auto complete feature Use the One Time Passwords feature for additional protection when traveling and using public terminals Protect Your Host Computer When Remotely Connected Use the Blank Host PC Screen feature to prevent someone at your host computer from viewing your activity most configurations Use the Lock Host Keyboard and Mouse feature to prevent others from
24. able to access that host To access a host computer you need to leave the computer on and connected to the Internet with GoToMyPC running See Leaving the Host Computer Accessible for more information Note If you are a GoToMyPC Corporate user and your host is a shared PC that is being accessed by another GoToMyPC user In Session will appear in the connect box If you choose to connect to a PC while it is in session the session in progress will be terminated Keep in mind that the In Session notification will display until the first user terminates the connection with the host PC and you refresh your browser TR A 2009 Citrix Online LLC All rights reserved 16 GoToMyPC User Guide Set Quick Searches If your account has more than 10 GoToMyPC seats accessed by the same email address you can quickly locate a favorite host computer with the Quick Searches feature To set a Quick Search 1 Select a Quick Searches number that you would like associated with a common search 2 In the Search field enter a host computer nickname or portion of a nickname if you use the wildcard option 3 Click the Set Quick Search button to save the search for future use 4 The next time you need to initiate a saved search from the Computer List simply select the Quick Searches number to view your host Mac or PCs Note This feature is limited to 5 saved searches but a number can be reassigned at anytime Computer List Searc
25. and C Drive serial number and email it to your administrator Your administrator will authorize your client PC and should notify you when authorization is complete This feature is not available for Mac computers 2009 Citrix Online LLC All rights reserved 63 GoToMyPC User Guide RADIUS Integration GoToMyPC Corporate only If you are a GoToMyPC Corporate user your administrator may configure your GoToMyPC Corporate account to integrate with RADIUS RADIUS is a two factor authentication method based on something you Know a password or PIN and something you have an authenticator providing a more robust level of user authentication Use of RADIUS will prompt you to enter your RADIUS credential PIN and tokencode after your access code each time you access the host PC Note RADIUS Integration is only available if your administrator has required the use of RADIUS This option will not appear to users who are not configured to use RADIUS This feature is not available for Mac computers To configure RADIUS on your host PC 1 te IS ANPP While at the host PC you want to enable for RADIUS right click the system tray icon and choose Preferences Click the Authentication tab Click the Configure RADI US button On the Configure RADIUS dialog window enter the RADIUS server name to the list by entering its hostname or IP address then click Add Enter your RADIUS user name name of the user in the RADIU
26. are not supported This includes Windows Mobile 6 0 Standard or newer and Windows Mobile 5 0 for Smartphones Note PocketView is not available for Blackberry or iPhone 2009 Citrix Online LLC All rights reserved 1 GoToMyPC User Guide Notes on Installation and Feature Access Please keep the following information in mind when installing and using GoToMyPC e Because of various operating system restrictions GoToMyPC requires the service to be installed on the host Mac or PC with administrator rights enabled Please see your administrator for assistance e Because of various operating system restrictions and hardware requirements some features of GoToMyPC may not function on some computers For Server 2003 as a host PC the www gotomypc com Web site must first be added as a trusted site e If you are GoToMyPC Corporate or Pro user your administrator has the ability to restrict access to features and or to require the use of some features If you have questions about your feature access rights please see your administrator for assistance Versions of GoToMyPC There are three versions of GoToMyPC e GoToMyPC Secure remote access for individual users e GoToMyPC Pro Secure remote access for teams and small companies e GoToMyPC Corporate Secure remote access for small and medium sized businesses Mac Users GoToMyPC users can now access their Mac and PC hosts Significant differences in how GoToMyPC works on the Mac
27. at www gotomypc com support amp FAQS 2 Inthe left navigation menu select My Account Log Out Select from the following account options from the expanded My Account menu My Account Edit the name on the account change your password and enable the Remember Me feature Billing Info Update your credit card information change your billing address and manage subscription options Plan Selection Add computers change your plan type see pricing information or upgrade to GoToMyPC Pro Account History View your current balance and print a billing receipt Settings Change your location and language settings as well as manage your email subscriptions and Desktop Notifications 2009 Citrix Online LLC All rights reserved 9 GoToMyPC User Guide Change Your Password and Account Information You can view your account status manage account details change your password and enable the Remember Me feature Golo MyPC by logging in to www gotomypc com and selecting My Account from the left navigation menu Note GoToMyPC Corporate users may have some features disabled by their oc oni ti administrator By My Account Biling Info Plan Selection To view and edit account information 1 Log into your account at www gotomypc com 2 Select My Account in the left navigation menu 3 Enter your current password and make any desired SENGS account or password changes Click the Save Changes Customer News button at
28. client computer in which the host s desktop will appear The Viewer window has its own title and menu bar 2009 Citrix Online LLC All rights reserved 4 GoToMyPC User Guide Features Automatic Setup Plug in automatically launches installs and configures itself No restart required Even novice users can be ready to go in minutes Universal Viewer When you connect to your computer the Viewer window launches automatically allowing you to view and control your PC from another Windows Windows CE Mac Linux Unix or Solaris computer No pre loaded software required Access your computer from any Web browser on any operating system at any time PocketView Wireless Access Securely access your computer from your wireless Pocket PC device running Windows Mobile 2003 2003SE or later from your device running Windows CE 4 0 or later Provides ultimate mobility Drag and Drop File Transfer PC to PC only Easily transfer files by dragging and dropping folders and directories between computers You never again need to email files to yourself or copy to a USB flash drive Get access to your files at any time from anywhere File Sync PC to PC only Synchronize files and folders between your remote PC and any other computer with just a click Sound PC to PC only Hear sound on your remote PC with customizable audio settings Automatic muting on your remote PC means sound can only be heard by you True Color View your desktop in bril
29. custom option This selection may require you to scroll Lock and Unlock your Host PC with Send Ctrl Alt Del The Send Ctrl Alt Del feature can be used to unlock and lock a host computer For more information please see the sections titled Remotely Unlock Your Host PC and Remotely Lock Your Host PC Tools Send Ctrl Alt Del 2009 Citrix Online LLC All rights reserved 27 GoToMyPC User Guide PocketView GoToMyPC PocketView enables you to securely access your host Mac or PC from your compatible handheld device GoToMyPC PocketView includes support for use of a stylus scrolling scaling and portrait or landscape orientation To help ensure the greatest possible usability GoToMyPC PocketView does not include Sound Chat Remote Printing and File Transfer Sync There is nothing you need to do to enable GoToMyPC PocketView It will be automatically selected during the connection process if you are using a device with a supported operating system to connect to your host computer Note To use GoToMyPC PocketView see System Requirements Please note that performance will depend on the speed of the device s connection to the Internet Note PocketView is not available for Blackberry or iPhone Accessing Your Host Mac or PC Using PocketView When accessing your host computer using a PocketView compatible device follow the same procedure that is outlined for use with a desktop computer P To remotely access your Host Mac
30. fields Check this by deleting and retyping the entire contents of each field or by checking the end of each field for a blank space 2009 Citrix Online LLC All rights reserved 104 GoToMyPC User Guide No did not see the Authentication Required dialog box Please contact Customer Care at 1 888 259 3826 Help followed the steps but I am still having trouble Please contact Customer Care at 1 888 259 3826 2009 Citrix Online LLC All rights reserved 105 GoToMyPC User Guide Contact Customer Support There are three types of GoToMyPC account Please contact the support center best suited to support your version e GoToMyPC Secure remote access for individual users e GoToMyPC Pro Secure remote access for teams and small companies e GoToMyPC Corporate Secure remote access for small and medium sized businesses GoToMyPC If you are experiencing problems with GoToMyPC or have questions please contact Customer support gotocustomercare citrixonline com Billing questions gotobilling citrixonline com Feedback or comments gotofeedback citrixonline com To contact Customer Care by phone please call Country Toll Free Direct Dial U S and Canada 888 259 3826 805 690 5750 United Kingdom 0800 051 8895 001 805 690 5750 Europe 00 800 5744 2340 001 805 690 5750 Australia 0011 800 5744 2340 00111 805 690 5750 Mexico 001 800 574 4234 001 805 690 5750 India 000 800 100 3093 001 805 690 5750 New Zea
31. icon at the bottom right of your screen in the system tray GoToMyPC User Guide Leaving the Host Computer Accessible To be able to access your host Mac or PC from a remote client computer you need to ensure that your host meets the three following conditions 1 The host is turned on and not in sleep mode 2 The host is connected to the Internet with a live connection 3 The GoToMyPC service is running Note To help ensure security you may want to lock your Mac or PC before you leave it unattended Note Since GoToMyPC does not require the display monitor on your host you may want to turn it off before you leave to conserve energy You can also set your monitor to automatically power down after a specified time 2009 Citrix Online LLC All rights reserved 8 GoToMyPC User Guide Managing Billing and Account I nformation You can view and edit your account information by logging in Golo MyPC at www gotomypc com and selecting My Account from the left navigation menu This section of the GoToMyPC Website enables GoToMyPC and ox opea GoToMyPC Pro customers to view or edit their account and My Account billing information change their account password and much Billing Info more Plan Selection Note GoToMyPC Corporate customers should contact their account manger for Account History account and billing related questions l Settings To view and edit your account information Customer News 1 Log in to your account
32. menu 2 Select View then Window This will cancel the selection of Full Screen mode and return you to a resizable Viewer window Note This if for the GoToMyPC Viewer window For directions on other viewers please see the Universal Viewer or PocketView Viewer sections 2009 Citrix Online LLC All rights reserved 22 GoToMyPC User Guide Resize Your Host Mac or PC mage You can choose to change the size of the image of your host desktop from the View menu at the top of your screen e Actual Size Displays the actual image of the host desktop within the Viewer and may require you to scroll e Scale to Fit Displays the image of the host desktop scaled to fit the whole desktop image within the Viewer e Zoom To Allows you to zoom the image to a setting you choose You can choose from several pre set options or choose a custom option This selection may require you to scroll Note This if for the GoToMyPC Viewer window For directions on other viewers please see the Universal Viewer or PocketView Viewer sections The Mac Slider Bar If you are viewing your host from a Mac then you can also manage the size and screen mode directly from the slider bar at the bottom right of the Viewer window To view the host desktop in Full Screen mode simply click the button to the left of the slider bar 2009 Citrix Online LLC All rights reserved 23 GoToMyPC User Guide Multi Monitor Support GoToMyPC supp
33. or PC 1 From the Web browser on your handheld enter www gotomypc com 2 Enter your email address and account password and click Log In 3 PocketView users will need to click the Download link to begin Select the checkbox to open the file after download Overwrite the file if it already exists Click Yes When prompted enter the host computer s access code and click OK The host computer image will appear in the PocketView window Congratulations You are now connected to your host Mac or PC and are ready to start accessing all your files applications and email as if you were sitting at your computer Pie 2009 Citrix Online LLC All rights reserved 28 GoToMyPC User Guide The PocketView Toolbar and Menu The PocketView Toolbar The toolbar appears at the top of the handheld device and enables you to quickly access common PocketView features Minimize Hover mode Show amp hide am Right click mode Move toolbar slit i Laie E Juimp navigate Show mend On screen keyboard tap and hold to choose Input methodi The PocketView Menu To display the menu tap the Menu option on the PocketView toolbar To adjust host computer image size e From the View menu use the Actual Size Scale to Fit or Zoom To settings P To adjust host computer image orientation TEPES v Actual Size e From the View menu use the No Rotation Rotate Tools Scale to Fit Left or Rotate Right settings Help Zoom To
34. platform are highlighted with this icon 2009 Citrix Online LLC All rights reserved 1 GoToMyPC User Guide Upgrade I nformation GoToMyPC will notify you when new updates are available If you are on a PC you can also check for new updates at any time by right clicking the Ea system tray icon usually located in the lower right corner of your screen near the clock and selecting Check for Upgrade If a new version exists you will be notified and asked if you want to upgrade Note You can upgrade GoToMyPC versions 5 0 and higher while remotely connected to your host PC If you want to upgrade click Yes if not click No If you click Yes GoToMyPC will download the new version and prompt you to reinstall with the install wizard Should the automatic upgrade fail you will need to manually upgrade the service Simply open a Web browser go to http www gotomypc com setupSoftware tmpl and follow the directions What s new in 7 0 e Mac Support Native Mac viewer includes display options like zoom full screen and multi monitor support e Cross Platform Access Flexibility to work PC to PC Mac to Mac Mac to PC or PC to Mac e Cross Platform Support Tools to support cross platform access like keyboard mapping Cut Copy and Paste Send Ctrl Alt Delete and Set Right Click e Windows 7 Compatibility What s new in 6 1 e GoToMyPC 6 1 includes additional support and stability for host PCs with Windows Vista e T
35. rights reserved 99 GoToMyPC User Guide To ensure GoToMyPC is available while your PC is turned ON e From your Host Preferences make sure that GoToMyPC is set to start Automatically and that the sleep mode has been disabled Without these items checked you will need to ensure that GoToMyPC is running and sleep mode has been disabled each time you leave the host computer unattended pt Preferences GoToMyPC Eg Host Wiewer Performance Sound Security Authentication Printing Connection Start GoTaMy PT Desktop options while connected Automatically Na Disable sleep mode on host computer Show host computer cursor Host Authorization Authorization ID If you intend to remotely access a Mac laptop keep in mind that the Internet connection is automatically disabled once the lid is closed 2009 Citrix Online LLC All rights reserved 100 GoToMyPC User Guide Optimize GoToMyPC Performance The speed of the session will depend on various factors including type of OS browser and Internet connection for both computers Even if you have fast connections Internet traffic on your ISP can affect your session System resources and programs using Internet bandwidth can also affect the exchange of information between the host computer and client computer If your system meets the minimum recommended requirements but you are still exp
36. size to print and click the Print button Verify your list of One Time Passwords has printed and click Close On the GoToMyPC Corporate Preferences dialog box click OK You have now enabled use of One Time Passwords on your host PC and you will be prompted to enter an OTP next time you access your host PC from a client computer GIHE 3 z H bi 5 4 J ae 2009 Citrix Online LLC All rights reserved 60 GoToMyPC User Guide To access your Host PC using One Time Passwords L 2 3 ALONTE To generate a new list of One Time Point your Web browser to www gotomypc com Enter your email address and account password and click Log In If prompted choose the account you want to access and click Go only applies if you have multiple accounts associated with one email address This will load your My Computers page To the right of the computer Nickname click the Connect button When prompted Click Yes or Grant to download the GoToMyPC Viewer When prompted enter the host PC s Access Code and click OK When prompted enter one of your six word One Time Passwords and click OK Please enter password 9 From the One Time Password list For The host PC image will appear in the MER Viewer window You are now connected to your host PC and are ready to begin accessing all jeer oor Tt your files applications and email as if you were sitting at your PC pc Enter One Time Password GoToMyPC x
37. the bottom of the page Support amp FAQs Account History Log Out User Information Account Status Acia GoToMyPC Plan Personal S PC Annual Current Password EEE EEEE Tomake changes enler your toreni pase word First Names Last Hane Email Daytime Phone Company Name Change Password Hote For maximum securty your account Pass word must conten at east 2 characters and Re Type Password nce Doth hers and numbers it broattH eee ee E gt Hememisr M Check this ophion a you preter io bq pautomabcaly he next ime you come te Goetemyec Tom is comper DS Het CECE THE if vou ere ang g Shared Gr pum pomier Save Changes 2009 Citrix Online LLC All rights reserved 10 GoToMyPC User Guide Update Your Credit Card and other Billing Information If you are a GOTOMyPC or GoToMyPC Pro user then you can update your credit card and billing information a very easily by logging in at www gotomypc com and selecting the Billing Info link from the expanded My Account menu in the left navigation pane Note GoToMyPC Corporate customers should contact their account manager for account and billing related questions Note On line credit card payments are processed over our secure server Expense GoToMyPC If you plan to expense your GoToMyPC service then select the option to include additional business information b Renew or Cancel GoToMyPC With Subscription Options you can decide what wil
38. unless vou click Keep Active Keep Active This feature is not available to Mac users 2009 Citrix Online LLC All rights reserved 56 GoToMyPC User Guide Remember Me The Remember Me feature provides a fast and easy alternative to accessing your GoToMyPC account By setting a cookie on a trusted computer your browser will bypass the login screen and send you directly to the My Computers screen From this page you can manage your account settings and start a GOTOMyPC session You are still prompted for your computer s access code For security reasons do not use this feature on a shared or public computer To enable Remember Me 1 From the host Mac or PC on which you want to activate the Remember Me feature log in to your GoToMyPC account Click the My Account link in the left navigation bar Enter your current password to make changes Select the check box for Remember Me Click Save Changes limits ed Note Use of the Remember Me feature requires that cookies be enabled for your browser please see your browser s Help for directions on how to enable cookies To use the Remember Me feature you must close your browser by clicking x in the upper right corner of the browser window or by choosing File then selecting Close from the menu bar The Remember Me feature will NOT work if you click the Log Out link in the left navigation bar User infos matia Current Password Tematy Changes enter Vir Curen
39. work PC from a home computer The shortcut saves time by directing you to the Enter Access Code window bypassing the usual browser password login page To create a shortcut from the Universal Viewer 1 Begin a session as described above 2 From the Universal Viewer window choose File then Create Shortcut to Host PC Name 3 Click Yes to authorize creation of a shortcut 4 Select a location in your browser s favorites folder and click OK Note If your browser does not support creating bookmarks automatically a link will be provided that can be pasted into a bookmark Simply create a bookmark from your browser and then right click the new bookmark and select Properties Replace the existing bookmark link with the provided link Resize Your Host Computer I mage You can choose to change the size of the image of your host desktop within the Universal Viewer You have the options of choosing to adjust your image size to Actual Size Scale to Fit or w Actual size Zoom To from the View menu Seale ta fit e Actual Size Displays the actual image of the host computer Foomto 50 desktop within the Universal Viewer and may require you to reo scroll e Scale to Fit Displays the image of the host computer desktop 100 scaled to fit the whole desktop image within the Universal 150 Viewer gt 00 e Zoom To Allows you to zoom the image to a setting you choose You can choose from several pre set options or 400 choose a
40. A A i 15 SOUNG PFEleVenCes wars na e A ecenuiaenia anes 76 SCCUNILY Preferentes ereer eaaa a A TE E E OAA 77 Authentication Preferences cccccccceeeeee eeii n a a e aA 78 PAMINO PreferenCES ize a a a r beebin ites 79 Connections Preferences s sssrsrrrrrrrrrrrrrrrrerrrsrrrrrrrrrrrrrrrrrrrrrrrene 80 Desktop Notifications GoToMyPC and GoToMyPC Pro cceeeeeeeeeees 81 Sec rty TIPS orreen a a aa aa a 82 Protecting the Data Stream During a Session sssessererrrrererrrrererrene 83 FAQs and Troubleshooting ssssssssnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 84 cennera FAO eoa oa al uackionietdertarercahs mira awe en ed aeaenennemetel 84 a AESA E O E E A cae tine nts back anette omnes taniesonts oe E eee 85 SES SIOM EA O bets adopeccatucricant a e arse bactri vemenseus pla daseu EA 85 PENGUNG PAO sive at paracrine eerie g aie O teaentena a een 86 POCKOWVISW FAQ reei iast r ee EE a E A EEI 88 GOTOMY PC aN COOKIES ici haiti E E mee iaenn etna Gants perenne 90 2009 Citrix Online LLC All rights reserved iii GoToMyPC User Guide Using GoToMyPC with Firewalls ccccccccseeee cece eeeeeeeeeeeeeeeteeetenenags 91 Using GoToMyPC with a Firewall ON a HOSt ccc ccee cece eee eee e ee eeeees 91 Using GoToMyPC with Norton Internet Security Firewall on a Host 92 Using GoToMyPC with Norton Transaction Protection on a Host 92 Using GoToMyPC with ZoneAlarm Firewall On a HOSt
41. Cards A sound card provides the audio component to your PC and is required on both the host and the client computer in order to use the Sound feature The host PC sound card needs to have a loopback input device so that the computer can record what it is outputting GoToMyPC 6 1 is compatible with a wide variety of sound card types but there are a few compatibility issues e A number of problems can be resolved by downloading and installing the latest driver from the sound card manufacturer s Web site See the instructions below to determine the sound card in your computer e There are known compatibility issues with older SigmaTel sound card drivers Try installing the latest sound card driver with loopback input support This does not apply to PCs with Windows Vista e Ona few sound cards GOTOMyPC cannot capture sound if the host PC is muted or the sound volume is very low If you have Realtek HD 88x or Soundblaster Audigy SE uncheck Mute speakers on your PC name while in session in the Sound Preferences window This does not apply to PCs with Windows Vista e Sound is not supported on host PC sound cards that do not have loopback input which is typically an issue with USB sound cards Installing the latest sound card driver may resolve this issue This does not apply to PCs with Windows Vista 2009 Citrix Online LLC All rights reserved 95 GoToMyPC User Guide To determine the sound card installed on your PC L 2 of
42. GoToMyPC with Firewalls Firewalls are configured to block outgoing and incoming communications unless you authorize the program to allow them You can use GoToMyPC with firewalls ZoneAlarm Norton Personal Firewall etc installed on either a host computer or client computer The table below lists the application components that need to be authorized in order for GoToMyPC to run on a PC For the Host Computer This is the For the Client Computer PC you want to access from This is the computer you use someplace else to access the host computer Primary Additional Files Primary Additional Files Files Files g2audioh exe g2comm exe g2viewer exe None g2pre exe g2tileh exe g2processfactory exe g2host exe g2mainh exe g2printh exe g2svc exe g2tray exe gopcsrv exe These programs need to be admitted through three ports 80 443 and 8200 One way TCP connectivity is needed TCP outbound Should you need to authorize specific IP ranges our IP ranges can be found here www gotoassist com iprange Using GoToMyPC with a Firewall on a Host Setting up a firewall to enable GoToMyPC to work requires that you take a little extra time to configure your software to allow GoToMyPC to run without interruption Setting up GoToMyPC to work with a firewall involves three steps To set up a firewall to allow GoToMyPC to run as a host Step One Enable GoToMyPC to access the Internet The first time you run GoToMyPC on a host compute
43. Norton firewall to allow GoToMyPC to run as a host 1 N P While physically present right click on the Norton Internet Security icon on your host computer s system tray Select Open Norton Internet Security from the system tray menu Select Personal Firewall from the Status amp Settings menu and click the Configure button Select the Programs tab locate GoToMyPC and then click Add To begin adding files click on g2audioh exe and click Open From the Program Control prompt select Permit from the drop down menu and click ee these two steps to add the remaining GoToMyPC files g2comm exe G2ProcessFactory exe g2fileh exe g2svc exe g2host exe g2tray exe g2mainh exe gopcsrv exe g2pre exe g2vistahelper exe g2printh exe Using GoToMyPC with Norton Transaction Protection on a Host If your version of Norton Internet Security has the Norton Transaction Protection feature enabled you may need to adjust your Norton settings in order to view your host computer s desktop If GoToMyPC is installed on your host PC but you are unable to view your desktop while remotely connected please follow these instructions e To set Norton Transaction Protection to allow GoToMyPC to run L U N oe If you have not already done so install GOTOMyPC and attempt to remotely connect to your host computer Norton s Transaction Protection allows the connection but will blank out your host PC s desktop End the session and return to your
44. OK The host PC image will appear in the Viewer window You are now connected to your host PC and ready to start accessing all your files applications and email as if you were sitting at that computer Note You cannot connect with RADIUS from the Mac Viewer To disable RADIUS 1 2 5 4 While physically present at your host PC right click the system tray icon and choose Preferences Click the Authentication tab Click the Disable RADIUS button On the Change Access Code dialog box e Enter your old access code e Enter your new access code e Confirm your new access code e Click OK 5 On the GoToMyPC Corporate Preferences dialog box click OK Note You cannot disable the use of RADIUS unless your administrator has turned off the requirement to use RADIUS 2009 Citrix Online LLC All rights reserved 65 GoToMyPC User Guide Managing Your Computers Add or Remove a Host Mac or PC You can add remove and reinstall existing GoToMyPC seats at any time which gives you the flexibility to rotate hosts on your account If you want to add or remove the total number of seats then please see How to Change Your GoToMyPC Plan To add or reinstall a host Mac or PC to your account 1 Goto the Mac or PC you want to install GoToMyPC on 2 Log in to your account at www gotomypc com so that you can view your existing host computers 3 Click the Add Computer button at the bottom of the screen and then click the
45. Office 2 Select GoToMyPC Printer Disconnect 2009 Citrix Online LLC All rights reserved 70 GoToMyPC User Guide What it means when your Host Computer is In Session If you log in to your GoToMyPC account and see that the My Computers page is displaying that one of your computers is In Session then one of three conditions or a combination of conditions may exist The three conditions are e You have not reloaded the My Computers page since you last connected to your host Mac or PC Click the browser refresh button to reload the page and the In Session notification should disappear e The host computer has not yet set notification to the Citrix Online servers that it is no longer in session Wait a few minutes and reload the My Computers page and the In Session notification should disappear e You are on a GoToMyPC Corporate account with Shared Access and the PC Is a shared PC that is being accessed by another user on the GoToMyPC Corporate account If you click the connect button you will disconnect the user that is in session with the host PC If you have any questions about shared access to your PC please contact your administrator Computer Info Owner Jason jason citrix com Last Connection Attempt Jason icitrix com 12 91 09 1 14 PM PST Online since 11 24 09 8 41 AM PST In Session Create a Web shortcut to Office 1 shortcut Revoke all shortcuts to Office 1 Revoke Nickname Office 1 Rename
46. S 3 PocketView Wireless Access Web Shortcut D R emote Printing No Yes Yes Yes Yes Yes Yes Yes Yes Yes Mac Windows Here is an example of a common keyboard activity Desired Viewer Type Host Keyboard Operation client Type Combination Mac Control key c Windows key c 2009 Citrix Online LLC All rights reserved 35 GoToMyPC User Guide Right Click from a Mac Client To right click an item on a host PC from a Mac client use the lt Shift gt lt Ctrl gt mouse click You can also select the Set Right click button in the Mac Viewer to set your next mouse click to be a PC right click Remote Printing With the Remote Printing feature PC users can easily print remote files to the local printer No need to transfer files before printing or worrying if the correct application is installed on the local computer This feature is not available for Mac computers There are two ways to print e GoToMyPC Printer Simply select the GoToMyPC Printer option from the Print window and print as you normally would Without doing anything else your file will print to your local computer s default printer e Manually Enable a Local Printer Printing with the GoToMyPC Printer is recommended for most jobs but there may be situations e g printing checks or other cases where precision is required where you may want to manually enable a specific printer This process requires that you firs
47. S database Enter the RADIUS encryption key provided by the system administrator Click the Test Configuration button When complete with configuration and testing click OK to close the Configure RADIUS dialog box Click OK to close the GoToMyPC Corporate Preferences dialog box i i mas EE Configure RADIUS GoToMyPC RALHS i es Wer nanei 192 168 012 i user name Encryption key piaiiiikitijbiia iiiaj Po est Configu ation JB Bh cnniievnn EE seguid ekampe Com Note Before you can configure your host PC with RADIUS your administrator must enable you to view the option to configure RADIUS which is located on your GoToMyPC Corporate Preferences menu Your administrator may choose to configure your host PC for you 2009 Citrix Online LLC All rights reserved 64 GoToMyPC User Guide To connect to your host PC with RADIUS L 2 3 Point your Web browser to www gotomypc com Enter your email address and account password and click Log In If prompted choose the account you want to access and click Go only applies if you have multiple accounts associated with one email ID This will load your My Computers page To the right of the Nickname of the PC to which you want to connect click the Connect button When prompted Click Yes or Grant to download the GoToMyPC Corporate Viewer When prompted enter the host PC s Access Code and your RADIUS credential your PIN and tokencode from token and click
48. and password to reset your access code You must by physically present at the computer to reset it One Time Passwords Provides the ability to enable the use of One Time Passwords and to generate password lists One Time Passwords is a secondary authentication method that requires you to enter a string of one use passwords in addition to your access code to access your host computer e Enable OTPs Turns on the requirement to use One Time Passwords e Generate OTPs Generates a new list of One Time Passwords Note To disable One Time Passwords you must be physically present at your host computer and will be required to change your access code If you are a GOTOMyPC Corporate account user the One Time Passwords feature will not be available to you if your administrator has designated your account a Shared Access host Configure RADIUS Enables you or your administrator to enter configuration information to enable the host PC to communicate with the RADIUS servers Configuration information required is RADIUS server name RADIUS user name and RADIUS encryption key Note RADIUS Integration is only available if you have GoToMyPC Corporate and your administrator has required the use of RADIUS This option will not appear to users who are not configured to use RADIUS Shared Access GoToMyPC Corporate Only If you are a corporate user and your administrator has designated your host PC as a Shared Access host computer this section display
49. anywhere This help contains information for all GoToMyPC user plans including GoToMyPC Personal GoToMyPC Pro and GoToMyPC Corporate Some content may not apply to your plan Teleworkers Work on your office Mac or PC from home easily and securely with just an Internet connection F Travel Access and use your Mac or PC and files from hotels airports Internet cafes anywhere with Web access am After Hours Access Access and use your office desktop email and other corporate resources after hours from any location connected to the Internet 24 7 Global Customer Support Get help any time day or night from our U S based Customer Support at 1 888 259 3826 2009 Citrix Online LLC All rights reserved IV GoToMyPC User Guide Getting Started This guide shows you how to set up your PC with GoToMyPC and access it from another computer It also explains the main features of GoToMyPC so that you can begin working quickly System Requirements Host Computer for the Mac or PC that you want to remotely access the following are required e Microsoft Windows 2000 XP Vista Windows 7 Mac OS X v10 5 Leopard Linux is not supported e Internet Explorer 5 0 or newer Firefox 2 0 or newer Safari 3 0 or newer e jJavaScript and Java enabled Web browser e Always on Internet connection cable ISDN DSL or better Client Computer To access your host computer using a Mac or PC the following a
50. ard c the newly created URL Computer info Owner Jason Vogl lt jason voghiicitrix com gt Last Connection Attempt Jason Vogtia cam S 1 09 3 53 PM POT Online since 44 09 3 24 PHM POT Connect Create a Web shortcut to Team MacBook htipss show gotomypc comscACoESSIAIF TEE 1BSAPGED 120F9649E6E Rtevoke all shortcuts io Team MacBook R v k Nickname Team MacBook Rename Remove Team MacBook fam this account C Remove Need to Change your access code 5 Now that you have the URL copied to your clipboard it needs to be pasted into a bookmark in your browser In the Safari menu bar select Add Bookmark from the Bookmarks menu and then click Add to confirm Next select Show All Bookmarks from the Bookmarks menu Select the address next to the newly created bookmark and then paste from your keyboard div your host s URL Tip To replace the bookmark s URL first click the URL wait a few seconds and then click the URL a second time This allows you to edit the URL po 2009 Citrix Online LLC All rights reserved 54 COLLECTIONS cs Boakmarks Bar 6 Bookmarks Menu Address Book QF Bonjour Lb History C3 All RSS Feeds z Bookmark i GoToMyPC Corporate Connect 64 GoToAssist Express GoToAssist Express BETA Apple A Yahoo F Google Maps E YouTube E Wikipedia gt E News 69 yj Popular GoToMyPC User Guide a Aute Click Address Pa
51. atus Acts GoToMyPC Plan Personal FC Annual Current Password To make Changes enter Your Curent fase word First Name Last Hamis FE E EERE EERE EEEE EER EHEHEHEH en E EEHEEHE EEEE EEEH Email Daytime Phone i Chenge Password eee atati EE EE EEEE tty Hote For axinum secunty your account i passord must conten at east G characters and Re Type Pas Syed oe meide Dn Biers A PETOS 7 Remember Me Check fhis ophon H you preter to leg in automatically the next time you come to GotchyPc from this comouter Go not check thie you are using a shared of pibac compiter __ Save Changes 2009 Citrix Online LLC All rights reserved 68 GoToMyPC User Guide Change Your Access Code Your access code Is a unique password that you create for each of your host computers It is stored only on your computer and never transmitted over the Internet For security reasons it is important that your access code be different than your account password which is the password you use to log in to the GoToMyPC Web site Note If you are a GoToMyPC Pro or Corporate user your administrator may require you to change your access code on a regular basis Change Your Access Code on a Mac or PC To change your host computer access code L 3 If you Know your current access code then it can be changed either during a remote GoToMyPC session or in person If you do not remember your access code then click the Forgot
52. cess Server Send that have tried to access the Internet or local 7 l network along with the m Ji X x permissions they were given Change program ee E EE S EN PE ee ee FS all Lm m L LT I 2009 Citrix Online LLC All rights reserved Active Programs i Level Trusted Internet Trusted Internet Mail PEI Citrix Online Communications il EA oTomyPC Host Loader i X Black HEI GoToMyPC Wista Helper 9 ask TERIER 3 59 nd IESIRE 93 GoToMyPC User Guide Sound Troubleshooting e The Sound feature Is available on host computers with Windows 2000 or later It is not available for Macs or on PocketView or the Universal Viewer e For optimal sound quality and to eliminate many sound problems install the latest Windows Media Player on both the host computer and client computer e In rare cases GoToMyPC is unable to detect the loopback input correctly Manually select the loopback input from the drop down menu in the Sound Preferences window Typical names for the loopback input are Stereo Mix Wave Out Mix What U Hear Stereo Mixer Sum and Stereo This does not apply to PCs with Windows Vista Pt Preferences GoToMyPC Host I VIEWer Performance Sound Security Authentication Printing Connections When My Session Starts Sound Options Turn off Sound GoToMyPC will transmit sound From O Use Low Quality Sound Use High Quality Sound Detect Automatically Manual Mot R
53. cess from a remote location You will install the GoToMyPC software on the host Mac or PC The host computer is a unique and specific computer Host image The host image is the picture of the host Mac or PC desktop that appears in the Viewer window One Time Passwords One Time Passwords offer an additional level of security for users This feature will help defeat keyboard sniffer or keystroke logger software RADIUS RADIUS is a two factor authentication method based on something you know a password or PIN and something you have an authenticator providing a more robust level of user authentication RADIUS is available on GoToMyPC Corporate Session A session refers to the time you are remotely connected to your host computer System tray icon The system tray icon represents the status of the GoToMyPC service on PCs and Is used to access GOTOMyPC preference and setting options To access system preferences right click the system tray icon and select Preferences The system tray Is located at the bottom right of Windows PCs next to the clock Status state representations Icon Status GoToMyPC host PC is running and ready for use BY GoToMyPC host PC requires authorization before use may begin Ee GoToMyPC host PC is running but connection is interrupted Pe GoToMyPC host PC is being accessed in a session Pe GoToMyPC host PC has screen blanking enabled while in a session Viewer The Viewer is the window displayed on your
54. click Submit If you are sitting at the computer you wish to access from anywhere then click Install GoToMyPC Please continue with the Step Two Install the software instructions If you are not then go to the Mac or PC you wish to install GoToMyPC on and continue with the Step One Download the software instructions GoToMyPC User Guide Set Up a Host PC To set up a host Mac or PC for remote access Step One Download the software L f 3 4 Be sure you are at the Mac or PC you will want to access remotely this will be the host Open a browser window and go to www gotomypc com Enter your email address and account password and click the Log In button First time users or users without any PCs set up click the Install GoToMyPC button Returning users who have more than one license can add additional host PCs from this screen Depending on your browser click Trust Yes Allow or Grant to begin downloading the GoToMyPC software Step Two Install the software 1 Zi Click Continue or Next at the Welcome screen begin installation If prompted select an install location and then click or Install from the Install screen e Mac Installation You will be prompted to enter your Mac login password This is the password you normally use to install new Mac software and is not a GoToMyPC password e PC Installation If you intend to use Windows Fast User Switching feature during this session the select Yes want t
55. clicking the system tray icon and selecting Guest Invited Invited guests will not be able to accept invitations from the Mac Viewer 2009 Citrix Online LLC All rights reserved 48 GoToMyPC User Guide Connect to an Invited Guest To accept the invitation your guest will need to click the activation link included in the invitation email If your guest accepts within the time you allotted you receive a Guest Arrived notice To connect with the guest on your host PC 1 Inthe Guest Arrived window select the corresponding check box to give your guest view only access or full remote control access to your computer 2 Uncheck the Sound box if you do not want your guest to hear the sound on your PC 3 Click OK A chat box will appear on your desktop and your guest will be able to view your desktop with a Viewer window on his or her desktop Pt Guest Arrived GoToMyPC Guest 125 Jedixoniine com has arrived Please select the level of access vou Would like to grant your guest Screen Sharing C Guest can only view my screen Guests can hear sounds From my PE You can change this or end the session at any time by right clicking the GoToMyPC icon in the bottom right of YOU SCrEen 2009 Citrix Online LLC All rights reserved 49 Change Guest Access You may change your guest s access or disconnect the session at any time To modify guest access from your host PC L 2 Chat GoToMyPC User Guide
56. connection 1 Click Test Connection 2 IF che connection test Fails click here For help Test Results HTTP Connection Successful Test Connection NOR Streaming Communications Successful Setting preferences for Mac computers is not available at this time 2009 Citrix Online LLC All rights reserved 80 GoToMyPC User Guide Desktop Notifications GoToMyPC and GoToMyPC Pro What are Desktop Notifications Desktop Notifications is a free GoToMyPC feature designed to deliver simple and effortless access to complimentary Citrix Online software upgrades information news and discounts you may be eligible for Desktop Notifications delivers information right to your desktop allowing you to safely receive important product information that is relevant to you Desktop Notifications are sent only by Citrix Online as a service to our customers MY GoToMyPC Desktop Notification E Important Notitications G ahat is this How does it work Occasionally when connected to the Internet Desktop Notifications will automatically connect with Citrix servers to see if there are any new messages for you If there is a message on the server Desktop Notifications will display the message on your computer screen On a PC Desktop Notifications can be enabled from the Host Preferences window This feature is not available for Mac computers 2009 Citrix Online LLC All rights reserved 81 GoToMyPC
57. correctly the sound may not work or have poor quality Please see the Troubleshooting Sound Issues section for more information on the Remote Sound feature Pt Preferences GoToMyPC Host Viewer Performance Sound Security Authentication Printing Connections When My Session Starts Sound Options Turn off Sound GoToMyPC will transmit sound From CO Use Low Quality Sound Detect Automatically Use High Quality Sound Automatically disable sound iF my Internet connection is slow Mute speakers on office z while in session Sound Tips cr High Quality Sound is better For listening to music Turning off Sound or using Low Quality Sound may improve performance Learn more Note If you are listening to music from your host PC be sure to stop the music before disconnecting your session If you do not stop the music on the host PC before disconnection the music will no longer be muted and could be heard by anyone close to your host PC Note For optimal music quality install the latest approved Windows Media Player on both the host PC and client PC Note The High Quality Sound option is currently not available on Microsoft Vista or Windows 7 Sound is not available with the Universal Viewer or PocketView Note GoToMyPC software may be used to access materials on a remote computer It is licensed to you only for access to remote computers which you are authorized to access or make use of and for acces
58. curty Authentication Printing Connections Sart GotoMyPc Desktop options while connected Automatically Automatically adjust host screen area for best full screen viewaing e Disable sleep mode on host computer Show host computer cursor Host authorization Authorization ID Cancel Note The add printer wizard will not be able to detect the type of printer if you attempt to install the printer from the system tray icon while you are not in session The process of installing a remote printer will vary depending upon operating system and access to printer drivers If you do not have the necessary printer driver on your host PC you may need to download the driver from the manufacturer s Web site before you can complete the installation of a remote printer To manually install a local printer while remotely connected 1 Start a remote session and connect to your host PC from the computer that you want to print from 2 Once connected right click the icon in the system tray of your remote desktop and select Preferences 3 Select the Printing tab and then click Add Printer 2009 Citrix Online LLC All rights reserved 38 GoToMyPC User Guide Pc Preferences GoToMyPC Host SO TOMYPC Printers hGoTOMYPC Printer vi Set the selected printer as the default wide the session iS in progress 4 On the Select a Printer to Set Up screen the drop down menu will automatically select the de
59. e Confirm New Access Code Pai a ae ee anchi Enter your email address and account Password On the New Access Code dialog box enter your new access code confirm and click OK 2009 Citrix Online LLC All rights reserved 98 GoToMyPC User Guide Your Host Mac or PC is Offline What is Offline If you log in to your GoToMyPC account and see that the My Computers page is showing that one of your PCs is Offline then one of three conditions or a combination of conditions may exist Computer List C1 Home Options f Q Mac PowerBook Options D Office 1 Options The three conditions are e The host computer is powered off or in sleep mode e The host computer is not connected to the Internet e The GoToMyPC host software is not running How do make a PC available To make a Offline Mac or PC available for remote access you will need to be at the computer and ensure that the following conditions are met e The host PC is turned ON you do not need to be logged in and the for security reasons the computer should be locked e The host PC is connected to the Internet with a live Internet connection e The GoToMyPC host PC software is running To start the GoToMyPC service e If GoToMyPC is not running on a PC then from your taskbar choose Start Programs Citrix and then GoToMyPC Note If GoToMyPC is running on a PC you will see the LEL icon in the system tray 2009 Citrix Online LLC All
60. e E ile end ast ie ae id te ee and arate 43 Repeat a Recent File SYNC cece cce eee e eee eeeeeeeeeeeneeeeseeeneeeeeeas 44 Remote S OUNG ierra r E AREE A a 45 SOUNG FOGCUN CS rirnan aa E N E A 46 SESSION PErnormMmaN CE seiri enra A E T E E a AO EA 47 GUEST INVITE seai a e e n a a a a i 48 Connect toan MMvyted GUES Tareks a a Miia O A S EAAS 49 Change GUESE ACCESS aina AE EA TEE E E E A 50 CA Ea E A AE A A 50 Drawing Tools in Guest SESSION cece cece ee eee seen ee eeeeeeeeteeeaeeeesenaes 51 CUL CODY and Paste pcr serenecsrarienateei rand niia a E teres 52 Desktop SMO CU aari a E E a A en ured 53 Create a Shortcut orna Pierer oien AEA ene claus 53 Access a Host with a Desktop Shortcut sesessersrerrerererrrrerrrrerrrrne 53 Revoke All Desktop SNOrtcuts cece cece cece ce sees eee eeeeeeeeeeeeneeeesenaas 54 Create a Web Shortcut ON a MaC ccc ccccc cece ce ceee seen eeeeeeeeeesseeaeees 54 Create a Desktop Shortcut ON a MGC cc cece cece cece ee eeeeeeeeeeeeeeeeenas 54 REC OMMIN CCE arth acess ei cis caters bia EE S E seg EEE a 56 2009 Citrix Online LLC All rights reserved ii GoToMyPC User Guide ReEMEMDER ME ccc cavers oi O E iin ee came es Ae ow ean a 57 Disable Remember MC visi has nidiisuiniewie i ita Weise niigasaehinaeas 58 View Access Activity Report cc ccccceeee cece eee eeeeeeeeeeeeeeeeeeeeegaeeneeeeeegs 59 One T ime PaSSW Olds ieira raren E ENEE ints tase cere 60
61. e driver from the manufacturer s Web site Once you have downloaded the driver be sure it is the correct driver for your host PC operating system click the Have Disk button browse to where you downloaded the driver select the driver and click OK See Locate and Install a Printer Driver on the Host PC for more information 9 Onthe Name Your Printer page enter the name for this printer We recommend that you keep the GoToMyPC preface to the printer name to help you identify the printer in the future Select No if asked to set this printer as the default printer Click Next 10 On the Printer Sharing screen select Do not share this printer Click Next 11 On the Print Test screen select Yes if you are remotely connected select No if not Click Next Click Finish Note If your host PC operating system is Windows 2000 XP Vista or Windows 7 and you wish to manually enable a printer please ensure that you have administrator rights when you upgrade install GoToMyPC 2009 Citrix Online LLC All rights reserved 39 GoToMyPC User Guide Locate and Install a Printer Driver on the Host Computer P To Locate and install a printer driver on the host computer 1 If the printer driver is not available it will need to be downloaded from the manufacturer s Web site e g www hp com www canon com or www brother com 2 From a browser on your remote computer navigate to the manufacturer s Web site and start your search for the printe
62. ecommended See Help Realtek 4097 Audio Mono Mix Realtek 4097 Audio Stereo Mix Realtek 4097 Audio Aux Realtek 4097 Audio CD Player Sound Tips Realtek ACS Audio Line In l l Realtek ACSF Audio Microphone Quality Sound may improve perorare Learn more e Ifthe sound quality is poor it might be because the Wave output is set to 100 on the host PC Reduce the Wave output volume from the host PC Windows Volume Control panel This does not apply to PCs with Windows Vista 2009 Citrix Online LLC All rights reserved 94 GoToMyPC User Guide ii Volume Control Options Help Volume Control WAVE SW Synth LD Player Line In Balance Balance Balance Balance Balance p 4 gt O 4p J 4 Volume volume Volume L L Mute all Realtek 4097 Audio e If the Sound feature is enabled but there is no sound verify the speakers are securely connected to the client computer e If you attempt to use Skype VoIP while remotely connected to your host computer GoToMyPC may reconfigure the audio source which will disable the sound To reactivate the Sound feature turn sound off and then on by clicking the Sound button in the upper right corner of the Viewer window This does not apply to PCs with Windows Vista e If you receive the warning Sound is still playing upon disconnect after you disabled the music GOTOMyPC may be detecting sound at very low levels This does not apply to PCs with Windows Vista Sound
63. ected to a guest To use a drawing tool 1 To access the drawings tools from the guest s Viewer window choose Tools then Drawing Tools Or the guest can click the Drawing Tools button in the upper right hand corner of the Viewer window cnn lll q k To access the drawing tools from the host PC right click the icon in the system tray and select Drawing Tools 2 Select the desired tool and click and drag to draw on the screen Guest Connected Mouse Pointer no drawing Drawing Tools Pen E Highlighter amp Ps Preferences Check tor Upgrade Change Access Code Arrow Stamper Erase All Drawings Help About Quit To erase Drawings e With one of the drawing tools enabled right click the screen and select Erase All Drawings This will erase your drawings but keep you in the drawing mode To end Draw e Press the lt Escape gt key or right click the screen and select Mouse Pointer from the Drawing Tools menu to exit the drawing mode Note If you are a GoToMyPC Corporate account user your ability to access features may be disabled by your GoToMyPC account administrator If you are unable to access a feature please contact your account administrator for further details 2009 Citrix Online LLC All rights reserved 51 GoToMyPC User Guide Cut Copy and Paste The cut copy and paste feature enables you to cut copy and paste text between the
64. ed press and hold the lt Ctrl gt lt Windows gt keys on your keyboard and then left click the mouse button to display the Minimap window 2 Continue to hold the mouse button down while dragging the red navigation box to another section of the host desktop 3 Release the mouse button to close the Minimap window PT LT RL OT OT OT LE EE LT ET latnia nim nia nia aia nl 2009 Citrix Online LLC All rights reserved 25 GoToMyPC User Guide Universal Viewer The Universal Viewer enables you to view your host PC from any computing device and operating system that supports Java including Mac Linux and Solaris computers or from Windows computers that do not accept downloadable files Please see System Requirements for more information on which systems may require the Universal Viewer This feature is particularly useful if you are using an Internet kiosk To help ensure the greatest possible usability the Universal Viewer has a limited set of features and does not include support for Sound Chat Clipboard Remote Printing File Transfer Sync or Drag and Drop File Transfer or Viewer Dimming There is nothing you need to do to enable the Universal Viewer It will automatically appear during the connection process if you are using an operating system other than the Supported Windows or Mac operating systems or if you are using a PC or Mac that does not accept downloadable files To help ensure your security when using the Universa
65. en Disconnect To restore PocketView Pocket PC and Windows Mobile devices only e To restore PocketView after minimizing it choose Start then Programs and then GoToMyPC PocketView Note See the GoToMyPC Features section for more information 2009 Citrix Online LLC All rights reserved 32 GoToMyPC User Guide PocketView Usage Recommendations Choose a device that Is appropriate for you L 2 3 4 A Pocket PC Windows Mobile or Windows CE device with WiFi provides the fastest access A Pocket PC Phone Edition or Windows Mobile Phone Edition device provides access over the largest geographical area An external or built in keyboard is recommended if you enter text often A Windows Mobile device with a high resolution VGA screen is recommended for easiest viewing Note To use GoToMyPC PocketView see System Requirements Please note that performance will depend on the speed of the device s connection to the Internet Note PocketView is not available for Blackberry or iPhone Optimize your PocketView experience L On a PC host right click the GoToMyPC icon on your host computer and select Preferences Under the Host tab turn on the following option e Automatically adjust the host computer s screen area From the Tools menu in PocketView select PocketView Preferences e Show the host computer s cursor e Adjust the other settings to your liking From the View menu in PocketView e Set t
66. enter the access code for your host PC The GoToMyPC connection will begin ll Ed GoToMyPr Office 2009 Citrix Online LLC All rights reserved 53 GoToMyPC User Guide Revoke All Desktop Shortcuts To revoke all desktop shortcuts to your host Mac or PC 1 Log in to www gotomypc com and view the My Computers page 2 Click the Options link to edit the host Mac or PC you wish revoke all desktop shortcuts 3 Next click the Revoke button this will invalidate all shortcuts to your host computer Note If you are a GoToMyPC Corporate account user your ability to access features may be disabled by your GoToMyPC account administrator If you are unable to access a feature please contact your account administrator for further details Create a Web Shortcut on a Mac 1 From your Mac client enter your email address and account password at www gotomypc com and click Log In 2 Select Options next to the host nickname on the My Computers screen 3 Click the Shortcut button under Computer Info to create a shortcut or bookmark in your browser Create a Desktop Shortcut on a Mac To create a desktop alias from a Mac client 1 From your Mac client enter your email address and account password at www gotomypc com and click Log In Select Options next to the host nickname on the My Computers screen 2 3 Click the Shortcut button under Computer Info to display the shortcut URL 4 Select and copy from your keybo
67. eriencing a lag in performance following are several items you can adjust to improve performance You can also see Session Performance for more information To improve the performance of GoToMyPC L GoToMyPC works by detecting differences in the screen and redrawing it to show updates If you are using a high display resolution you can try reducing it to a lesser value such as the standard 800 x 600 If you are using a desktop or wallpaper with high resolution picture or graphics try changing to a plain background during your remote sessions For more information in disabling effects see Quality Preferences Free up bandwidth by closing any programs that take up bandwidth such as AOL Instant Messenger Yahoo Pager chat programs or online radio stations Lack of system resources can also slow down the exchange of data Close programs that are not being used Some older operating systems may not release memory and resources even when programs are shut down so you may want to reboot the host machine before setting it up for a remote connection Your ISP may have a lower upload rate Many ISPs enable you to download at a faster rate than you can upload If your host computer is connected to the Internet by an ISP cable or DSL you may need to check with your service provider to have your upload rate increased 2009 Citrix Online LLC All rights reserved 101 GoToMyPC User Guide Network Authentication If you are havi
68. eserved 15 GoToMyPC User Guide Accessing Your GoToMyPC Host Mac or PC Once GoToMyPC is set up and running on your host Mac or PC you can access it immediately from almost any other client computer with Windows Mac or a J ava enabled browser that is connected to the Internet such as from computers at airport kiosks Internet cafes hotels etc To remotely access your host you ll need to be at a client computer any computer other than the host you just set up and you will need to know your email address password and access code To remotely access your host computer 1 In your Web browser type www gotomypc com 2 Enter your Email address and account Password and click Log In 3 If prompted choose the account you want to access and click Go only applies if you have multiple GoToMyPC accounts associated with one email address This will load your My Computers page To the right Nickname of the computer click the Connect button Depending on your browser click Run Always Allow or Trustto download the GoToMyPC Viewer PocketView users will need to click the Download link to begin download When prompted enter your access code for the host and click OK The host image will appear in the Viewer window You are now connected to your host Mac or PC and ready to start accessing all your files applications and email as if you were sitting at your computer Note If a Mac or PC s status is Offline then you will not be
69. ession Starts Sound Options Turn off Sound GoToMyPC will transmit sound Fram Use Low Quality Sound Detect Automatically w utomatical disable sound if my Internet connection is slow Mute speakers on Office 1 while in session Sound Tips rT High Quality Sound is better For listening bo music Turning off Sound or using Low Quality Sound may improve performance Learn more Setting preferences for Mac computers is not available at this time 2009 Citrix Online LLC All rights reserved 76 GoToMyPC User Guide Security Preferences The security preferences option enables you to configure additional security settings e Lock Upon Disconnection Automatically lock the host computer when you end your GoToMyPC connection e Screen Blanking Enables you to blank out the screen of the unattended host PC while you are remotely connected Note Hardware limitations may prevent host PC screen blanking from working with multiple monitors using a single video card e Keyboard Mouse Locking This security feature prevents others from using your host mouse or keyboard while you are remotely connected e Viewer Security Time Out Enables you to set the amount of time in minutes for the Viewer window to time out if no mouse or keyboard activity is detected Default for this setting is 15 minutes Setting preferences for Mac computers Is not available at this time Note To maximize your security
70. fault printer from your Printers folder installed on your local client computer If you wish to select another printer click the drop down menu and choose the printer you want to set up Click OK GoToMyPC will search for available printer drivers 5 The Add Printer Wizard screen opens Notice the GoToMyPC Printer Setup Instructions Tips window attached to the left of the Add Printer Wizard screen Please pay particularly attention to this menu during the setup process it will provide assistance in setting up the local printer Click Next Note The install process varies from one manufacturer to another so please follow the instructions from the manufacturer in full to install the driver Some manufacturers will require communication with your printer In such cases please click cancel when the installer reports that printer is not attached Due to variations in installation the following instructions are intended as a general guide only 6 On the Local or Network Printer screen select Local printer Make sure that Plug and Play auto detection is NOT selected Click Next 7 On the Select the Printer Port screen scroll down and select the GoToPort Click Next 8 On the Install Printer Software screen select the manufacturer and model of your printer Click Next Note Start by selecting the manufacturer and then select the printer model that is closest to the model you have If you cannot find a close match you may need to download th
71. h wildcard Status All wt Nickname Status C1 2kTest machine GC 2k Machine E GI 3x0 Q 32 FUS CJ 32 XP FUS 2009 Citrix Online LLC All rights reserved 17 GoToMyPC User Guide Remotely Unlock Your Host Computer After you have successfully connected to you host Mac or PC it most likely will locked In most cases you will just need to enter your Windows or Mac system password Your operating system determines the unlock method To unlock 2000 XP Professional Vista or Windows 7 use the Send Ctrl Alt Del feature Note If the Send Ctrl Alt Del feature is not functioning on a host PC with Vista or Windows 7 then the Secure Attention Sequence SAS may be disabled Please see Enable GoToMyPC to Send Ctrl Alt Delete on Vista and Windows 7 for more information 1 From the Viewer menu choose Tools then Send Ctrl Alt Del or you can click the Send Ctrl Alt Del button in the upper right hand corner of the Viewer window mnt UII 4 5 id Launch Task Manager 2 Enter your Windows password to unlock your PC as you normally would using your network ID and Password To unlock Mac OS X v10 5 and XP Home or XP Professional with Fast User Switching 1 If the screensaver is running move the mouse to deactivate it 2 This displays the logon screen 3 Log in to your Mac or PC as you normally would 2009 Citrix Online LLC All rights reserved 18 GoToMyPC User Guide Remotely L
72. hange your access code This feature is not available for Mac computers Access Codes for Shared Users When a secondary user is granted access to a host PC he or she inherits the owner s access code from the time the invitation was granted The secondary user will use this access code even if the owner changes his access code after sending the invitation If the original access code is forgotten by both the secondary user and the owner then the administrator will need to revoke the original invitation and grant a new one so that the secondary user can inherit the new access code If the secondary user has physical access to the host PC he can change the access code by following the steps described in the Forgot Host PC Access Code section Note If a shared access user fails to log in after 3 attempts all users who have access to that PC will be locked out Contact your administrator to unlock the Shared Access host PC If you have any questions about shared access to your PC please contact your administrator In Session Reboot The In Session Reboot feature enables you to remotely reboot your host PC and log back in with your Windows login credentials This is an exclusive feature to accounts that have the Shared Access feature enabled Since the In Session Reboot feature is not a default setting it must first be enabled by your administrator at the user or group level in the GoToMyPC Administration Center Create Shortcut to
73. he sound settings can be optimized for system sounds or music depending on your sound card personal preferences and the speed of your network connection Temporary adjustments to your in session sound settings can be made directly from the Viewer window Adjustments can also be made from Audio Preferences This feature is not available for Mac computers To modify your sound preferences 1 Click the Sound button in the upper right hand corner of the Viewer window 2 Select Sound Settings from the menu 3 From the Sound tab modify your sound settings and click OK nut lll 4 id 2009 Citrix Online LLC All rights reserved 45 GoToMyPC User Guide Sound Features e When my session starts Select your preferred sound settings on startup Select the Turn off Sound option for optimal system performance If you intend to listen to music select Use High Quality Sound e Sound options Select your preferred audio source or let GoToMyPC detect the source automatically If desired GoToMyPC can automatically disable the Sound feature if a slow network connection is detected For in session privacy leave the Mute speakers on the host PC while in session option selected The Manual option on the Sound Options drop down list is not recommended for typical use When selected GoToMyPC records sound from the Windows default recording device without changing the active input or volume level If these inputs are not configured
74. he Zoom to 75 e Select Rotate Left or Rotate Right From the File menu in PocketView e Create a Desktop Shortcut to your host computer 2009 Citrix Online LLC All rights reserved 33 GoToMyPC User Guide Using GoToMyPC Features GoToMyPC comes with a complete set of features to help you get the most out of remotely accessing your Mac or PC Listed below are several of the main features you ll want to try Most of the features are accessible through the Viewer PC users can access additional features from the Po icon in the Windows system tray which is usually located in the lower right corner of your screen near the clock Note If you are a GoToMyPC Corporate user your ability to access features may be disabled by your administrator If you are unable to access a feature please contact your administrator for further details Some features are incompatible with some operating systems Significant differences in how GoToMyPC works on a Mac platform are highlighted with this icon For a comparison between Mac and PC please see Mac Features 2009 Citrix Online LLC All rights reserved 34 GoToMyPC User Guide Mac Features and Keyboard Mapping Feature Comparison between Mac and PC Listed below is a side by side comparison on the features currently available for Macs and PCs Feature Mac Support PC Support S Host only Keyboard Mapping Currently the following keys are considered equivalent U nacti
75. he connection the time it occurred the client IP the type of access and the duration of the connection Note GoToMyPC Corporate and GoToMyPC Pro administrators can run Activity Detail reports for a selected date range To view the Access Activity report L 2 3 4 5 Log in to your GoToMyPC account at www gotomypc com Click the My Computers link in the left menu bar Click the Access Activity link in the left menu bar Select the desired date for the access activity Click the View Access Activity button My Computers Jason s Access Activity Access Activity My Account Use ihe menus below to view activity for a diferent day Hel Times are shown in GMT 06 00 Pacific Time US and Canada Tijuana Time Change time zone in Contact Ua My Account oo Access Activity 7 E Help Activity for E v December W 2009 we View Access Activity t Source Time Client IP Access Duration Wy Gomputers offe 17 4 3TP 63 6 32 05 Standard 1H 14h e Office 1 233P 626 321 065 Authentication Faleg OM My Account Office 1 o d3P 68 6 32 63 Standard EEM _ 2009 Citrix Online LLC All rights reserved 59 GoToMyPC User Guide One Time Passwords The use of One Time Passwords OTPs offers an additional level of security that can protect you while you are using public terminals that may have keyboard loggers or other keystroke capture hardware or software Our One Time Passwords system ensures that a
76. he latest GoToMyPC upgrade resolves an issue identified after the release of Vista Service Pack 1 Files transferred with the Drag and Drop feature to PCs with Windows Server 2008 or Vista SP1 could be corrupted Any host PCs on Vista or Server 2008 SP1 should be upgraded to build 438 or later What s new in 6 0 e Sound Enjoy your remote session even more with new customizable sound support e In Session File Sync Easily synchronize your files and folders between the host and client e Shortcut Reconnect Bypass the normal browser login screen with the Shortcut feature Receive notification before a session is terminated due to inactivity and quickly reconnect e GoToMyPC Printer Quickly print from your client PC with the new GoToMyPC Printer driver Setup and printer driver installations are no longer needed e Guest Invite Share your PC with a guest faster and with more control e Vista Compatibility GoToMyPC is now compatible with Microsoft Vista e Universal Viewer Universal Viewer support is improved and has added functionality 2009 Citrix Online LLC All rights reserved 2 GoToMyPC User Guide Can upgrade while in session Yes you can upgrade GoToMyPC versions 5 0 and higher while remotely connected to your host computer How to upgrade GoToMyPC GoToMyPC will notify you when new updates are available On a PC you can also check upgrades 1 Right click the icon in the system tray and select Check for U
77. host Mac or PC and client computer To cut copy and paste text 1 Select the text you want to cut or copy by left clicking you mouse and dragging the cursor over the text 2 Right click your mouse on the selected text and choose Cut or Copy 3 Place your mouse in the location where you want to paste the text and left click your mouse 4 Right click your mouse and select Paste Note The Cut Copy and Paste feature has a text only maximum of 32kb of data Mac and PC clipboards are compatible during your remote sessions so you can always use your favorite application s built in cut copy and paste commands to manage text If you prefer keyboard commands then some substitutions are required due to differences between the Mac and PC keyboards See Mac Features and Keyboard Mapping for more information Keyboard Shortcut Substitutions copy example MacHost PC Host Mac Client PC Client Windows Key 2009 Citrix Online LLC All rights reserved 52 GoToMyPC User Guide Desktop Shortcut The Desktop Shortcut feature adds a shortcut to your desktop that enables fast and easy access to your host Mac or PC This feature is convenient for users who frequently use the Same client computer to access the same host Mac or PC e g access a work PC from a home computer The shortcut saves time by directing you to the Enter Access Code window bypassing the usual browser password login page Create a Shortcut on a PC
78. host PC _ While physically present right click on the Norton Internet Security icon on the host computer s system tray Select Open Norton Internet Security from the system tray menu Click on the Norton Internet Security tab at the top of the Norton window From the Settings drop down list click the Norton Internet Security Options link Click the Transaction Protection link from the left side of the window Change the status to allow g2host exe and then click OK 2009 Citrix Online LLC All rights reserved 92 GoToMyPC User Guide Using GoToMyPC with ZoneAlarm Firewall on a Host To set up a ZoneAlarm firewall to allow GoToMyPC to run as a host PC L Aa a While physically present double click the ZoneAlarm HA icon on your host computer s system tray Select Program Control from the menu on the left Verify that you are viewing the Programs tab Click the Add button on the bottom right of the screen Navigate to the GoToMyPC folder on your computer C Program Files Citrix GoToMyPC Highlight all of the GoToMyPC files in that folder and click Open to add the GoToMyPC files Locate the GoToMyPC file in the Programs list click the icon in the Trust Level column and select Super Repeat this step for each of the GoToMyPC files Finally click each icon in the Access and Server columns that correspond to a GoToMyPC program and select Allow Program Control These are the programs Trust Ac
79. ice 3 Host e Cieni E Dunanti Pictured Semele Pictures E O attinge Dekap Pichunes Size Modified darraa 4 00 0 HIGI2OUS 7 05 1 Whaa 4 00 0 gaano 4 00 0 Oey ay2001 Ai 2 For the destination computer browse to and open the folder to store the transferred files 3 For the source computer browse to and Select the file or folder you wish to transfer and either click the Transfer button or drag and drop the desired files to the destination computer Drag and Drop Files between PCs To drag and drop files e To drag and drop files directly between your host and client simply drag a file or folder from the Viewer window to your local computer or the other way around to start copying Note If you are having difficulty finding the files to send or finding the files you sent this is likely due to the use of a user profile which most often occurs with Windows 2000 To transfer desktop files stored in your profile or to find files you transferred to your desktop you will need to look for the appropriate folder within your user profile Windows 2000 users go to C Documents and Settings then Your User Name then Desktop Note If you are having difficulty transferring files from Windows Vista or Windows 7 it could be that you are attempting to transfer files from a folder that requires privilege elevation To transfer these files first transfer them to a folder you have permission to write to then move them to the
80. ide you with the MAC address and C Drive serial number copy the information and email it to your administrator Your administrator will authorize your host PC and should notify you when authorization is complete To authorize your host PC for an existing host PC 1 While physically present at the host PC you want to authorize right click the icon in the system tray and choose Preferences 2 Click the Host tab 3 Click the Authorization ID button 4 On the Host Authorization Identification dialog box copy the MAC address and C Drive serial number and email it to your administrator 5 Your administrator will authorize your host PC and should notify you when authorization is complete Client Authorization GoToMyPC Corporate only If you are a GOTOMyPC Corporate user your administrator may require you to request authorization for your client computer before you can use it to access your host PC Authorization requires you to send your client computer s MAC address and C Drive serial number to your administrator To authorize a client computer e While at the client computer you want to authorize access your GoToMyPC Corporate account and begin a connection to your host PC Once the download process is completed and the Viewer window appears you will be notified that the client PC requires authorization The notification dialog box will contain the client PC s MAC address and C Drive serial number copy the MAC address
81. if not you can modify your security settings from your Internet browser To enable cookies in Microsoft I nternet Explorer 1 From Internet Explorer select the Tools menu and then Internet Options 2 From the Privacy tab set the Settings Slider to High or below to accept cookies To enable cookies in Mozilla Firefox 1 From Firefox select the Tools menu and then Options 2 From the Privacy tab check the boxes to accept cookies Note If you prefer to only accept cookies from www gotomypc com then uncheck the box to accept cookies Next click the Exceptions button type www gotomypc com and then click Allow Options F Kemp my history For at sast 902 days Cl Rimamier whei enter Fi lorea and ihe search bee E Remember what Dea dovii Cookes Accept cookies From shes Accept thind party cookies Keep until they expire Private Cesta C Aways cheer fry private data when dose Firefox Ack me before clearing private data 2009 Citrix Online LLC All rights reserved Internet Options Bods thied party cookies Het do mot hawa a compat Privacy pokty Biocks thand parby cookies that save information that can be used bo contact you without your expbcit coment Restricts Freet party cookies that cawe infomelion Hat den be ikad bo Corel you ERA pour ERE commend Advanced Prevent mosh pop up wanders Fron Sppe rir Tum on Popup Blocker e 90 GoToMyPC User Guide Using
82. ights reserved 20 GoToMyPC User Guide The GoToMyPC Viewer Viewer Window and Host I mage The Viewer Window While in a remote session the Viewer is displayed on your client computer a so that you can view a real time image c of your host Mac or PC s desktop The Viewer b has a menu bar with options that allow you resize the host image and access features 2009 Citrix Online LLC All rights reserved 21 GoToMyPC User Guide Resize Your Viewer Window You can choose to have the viewer appear as a window on your desktop or as a full screen image e In Window mode The Viewer appears as a window on your desktop just like any other application The Viewer menu and the Windows controls in the upper right corner of your screen are always available and you can resize the Viewer window just like any other application window e In Full Screen mode The Viewer expands to fill your entire screen and hides the GoToMyPC menu at the top of the screen When you need to access the hidden menu from a Mac move your mouse pointer to the top of the screen to display the menu From a PC simply select the menu tab at the top of the screen To start Full Screen mode e From the Viewer window menu bar select View then Full Screen This expands the Viewer window to Full Screen Performance Full Screen teinico To end Full Screen mode 1 Move your mouse over the menu tab at the top of the screen to display the
83. ing feature is enabled on Windows XP Some versions of Windows XP have an issue with Input Blocking To resolve install Windows XP Service Pack 2 or go to Windows Update and install all of the Critical Updates Printing FAQ am trying to print checks with the GoToMyPC Printer but the alignment is off Manually enable the client computer s printer when precision printing is required Please see the section titled Remote Printing for details am unable to print to my Dell or Lexmark printer from my client computer Complete the following steps with administrative rights on the client computer 1 Click Start Settings and then Printers and Faxes 2 Right click on the Lexmark or Dell printer you plan to use and select Properties 2009 Citrix Online LLC All rights reserved 86 GoToMyPC User Guide 3 Select the Advanced tab and then click the Print Processor button 4 If the default is set to LEMF change it to NT EMF 1 008 5 Click OK Note Changing the default data type to NT EMF 1 008 should allow you to use the GoToMyPC Printer for remote printing but it could impact your regular print projects If you notice subtle differences in the color output or have problems with special print features you will need to change the default data type back to LEMF was trying to set up a remote printer and now I ve lost my connection Some printers require a host computer reboot upon setup This requires the GoToMyPC startup prefere
84. install printer drivers Please see Windows help or your network administrator for help ensuring you have administrator rights to install GoToMyPC downloaded and installed the printer driver and completed the setup process but it prints incomprehensible text You may have the wrong printer driver on the host computer for the client computer s printer Make sure the printer driver you installed on your host computer matches the printer model you are trying to print to on the client computer Also make sure you have the correct driver version for your operating system clicked the print icon on the toolbar of my application but it did not print to the client printer or printed to the host The GoToMyPC Printer may not be selected as the default printer while in session To make the GoToMyPC Printer the default while in session change the Printing Preferences so the GoToMyPC Printer is automatically set as the in session default If you do not want the GoToMyPC Printer to be default while in session you will need to print by going to File gt Print in your application and select the GoToMyPC Printer receive the error message There was an error found when printing the document lt document_ name gt to GoToPort Do you want to retry or cancel the job You are trying to print to the GoToMyPC printer when the GoToMyPC session is over Some applications remember which printer was used the last time the document was printed
85. ir final destination using Windows Explorer 2009 Citrix Online LLC All rights reserved 42 GoToMyPC User Guide File Sync The File Sync feature enables PC users to easily synchronize folder contents between the host and client while in session Since File Sync is bi directional files are transferred in either direction until both sides match When files with the same name exist on both ends you have the option to copy the newer file copy the older file or skip the file This feature is not available for Mac computers To synchronize folders L UE From the Viewer menu bar choose Tools then Transfer or Sync Files Send Ctrl Alt Del Launch Task Manager Chat Repeat a Recent File Sync Preferences Or you can click the File Transfer button in the upper right hand corner of the Viewer window cout HII S Cy id The File Transfer and Sync window opens The host files are in the left pane the client files on the right Double click the folder you want to sync on the host so that the contents are displayed in the left pane Next double click the corresponding folder you want to sync on the client so that the contents are displayed in the right pane Click the Sync Views button from the File Transfer and Sync window From the Sync Confirmation window indicate how you prefer GoToMyPC to handle different files with the same name Click Continue to begin synchronization 2009 Citrix O
86. isconnection you should consider configuring your inactivity log out settings in the Security section of your Mac System Preferences To lock Mac OS X v10 5 or newer 1 Complete all activities on your host Mac 2 Click the button at the top left of your screen 3 Select Log Out to securely lock your Mac 2009 Citrix Online LLC All rights reserved 19 GoToMyPC User Guide End Your GoToMyPC Connection Prior to disconnecting from your host Mac or PC you may want to first lock your computer to help ensure your security PC users can customize GoToMyPC on the Security tab in the Preferences window to automatically lock your host PC upon disconnection Note If you are listening to music from your host PC be sure to stop the music before disconnecting your session If you do not stop the music on the host PC before disconnection the music will no longer be muted and could be heard by anyone close to your host PC There are three ways to end your GoToMyPC connection To end your GoToMyPC connection from a PC e From the Viewer menu bar choose File then Disconnect or e Inthe upper right corner of the Viewer window click the E button or e Right click the system tray icon and select End Session P To end your GoToMyPC connection from a Mac e From the GoToMyPC Viewer menu choose Quit and Disconnect or e Inthe upper left corner of the Viewer window click the button 2009 Citrix Online LLC All r
87. l Code Country ie nn a v Phone SA OE AES bo Plan to expense this account later Enter Business Information Subscription Options When my plan expires please renew my account and automatically charge my credit card to ensure uninterrupted Service O When my plan expires please cancel my account and do not automaticaly renew my current plan Save Changes 2009 Citrix Online LLC All rights reserved 12 How to Change Your Plan If you are a GOTOMyPC or GoToMyPC Pro user then you can view or modify your plan selection and billing options at anytime by logging into your account at www gotomypc com and selecting Plan Selection from the expanded My Account navigation menu From this page you can view your current plan a add or remove the number of PCs select whether you want an annual or monthly plan b and change your location settings c If you d like administrative features that allow you to manage multiple users then you can also upgrade your account to GoToMyPC Pro d Note GoToMyPC Corporate customers should contact their account manger for account and billing related questions GoToMyPC User Guide GoloMyPC My Computers My Account Billing Info Plan Selection Account History Settings Customer News Support amp FAQs Log Out Your current GoToMyPC Personal 5 PC Annual Plan is set to renew on Aug 10 2010 at 900 00 year To enable up to 20 computers for remote access
88. l Viewer you are logged out of your GoToMyPC session any time you navigate to a new Web page exceed your Viewer inactivity time out period without any keyboard or mouse activity or upon disconnection P To begin a session with the Universal Viewer 1 Open a browser window and go to www gotomypc com 2 Enter your email address and account password and click the Log In button 3 If prompted choose the account you want to access and click Go only applies if you have multiple accounts associated with one email address 4 To the right of the nickname of the PC to which you want to connect click the Connect button 5 On the connection status page click the Use the Universal Viewer link 6 The Universal Viewer should load in about 30 seconds Connecting to office3 GoTo C wall downioad shorth Chick Yes of Always prompted Need hep ihe G0 THWF Sofware does Ae stant within one minule mangal soars click Rin when promoted ou maybe asked Wite Download protiems Use the linivercal Wewer you are using a public internet terminal or a corpeuter thal eM gee ge ee ee eieiei 2009 Citrix Online LLC All rights reserved 26 GoToMyPC User Guide Universal Viewer Shortcut The Shortcut feature adds a shortcut to the client computer s browser s Favorites or Bookmarks folder The Shortcut is convenient for users who frequently use the same client computer to access the same host PC e g access a
89. l happen with your GoToMyPC account after the current plan expires c GoloMyPC Wy Computers My Account Plan Selection Account History Settings Customer News Support amp FAQs Log Out To renew or cancel GoToMyPC after the current plan expires 1 Log in to your account at www gotomypc com 2 Select the Billing Info link from the expanded My Account menu in the left navigation pane You can also call Customer Service toll free at 888 259 3826 If you are calling from outside the United States or Canada please use one of our international telephone numbers 3 From the Subscriptions Options section select an option once the current plan expires Note You can also contact Global Customer Service to cancel your account Note Because GoToMyPC is a pre paid service your service will continue until the end of your current paid subscription period At that time your plan will be discontinued and will not renew again 2009 Citrix Online LLC All rights reserved 11 GoToMyPC User Guide Billing Information Credit Card Information Current Credit Card Number Type GT TELL UCAS OTE Full Name on Credit Card Expiration Date Card Security Code Note All payments are processed on our secure server and will appear on your credi card statement as charges made to GoToMyPC Services a Billing Address Street 1 Street 2 LOS TD L Optional City State Province ATCT RAE TTR ZIP Posta
90. land 00 800 5144 2340 001 805 690 5750 Toll free service unavailable in some areas GoToMyPC Pro To contact Customer Care with any GoToMyPC Pro account or billing questions please contact e Customer Support gotopro citrixonline com e By phone please call 888 646 0020 GoToMyPC Corporate If you are experiencing problems with GoToMyPC Corporate you are a corporate customer with a dedicated account manager or have questions please contact your IT administrator or e Customer support support citrixonline com 2009 Citrix Online LLC All rights reserved 106
91. liant true color Performance Tuning PC only Adjust the speed sound color quality and display settings to get the performance that best suits your needs Multi Monitor Support Use GoToMyPC with multiple monitors connected to a single computer Remote Printing PC to PC only Print documents to any printer wherever you happen to be there s no need for the application that created the document to be installed on the client PC A hard copy of that forgotten file is only a connection away Cut Copy and Paste Cut copy and paste text between computers Simplifies transfer of content between desktops Encryption and Maximum Security All data is protected with AES encryption using 128 bit keys Dual passwords and end to end user authentication Option to use One Time Passwords for maximum security Most secure Internet connection available in a remote access product 2009 Citrix Online LLC All rights reserved 5 GoToMyPC User Guide Set Up a Host Computer Before you can access your host Mac or PC remotely you first need to create your account first time users install the GoToMyPC software and leave the Mac or PC accessible To install the software you will need to be at the Mac or PC and have the email address and password you used to register Note To enable all features and functionality GoToMyPC needs to be installed with Administrator Rights therefore Corporate and Pro users please contact your administrator for a
92. mt 47 GoToMyPC User Guide Guest I nvite The Guest Invite feature enables PC users to invite other PC users to view the desktop of your host while he or she is physically present at the host PC The Guest Invite feature is only available from PC to PC To invite a guest to your host PC 1 Right click the system tray icon and select Invite Guest to PC 2 When prompted type in the email address of the guest you want to invite Or you can select an email from a list of recently invited guests by clicking the drop down menu Add to or customize the message that will be sent to your guest optional From the drop down menu select the time when the invitation will expire Click Send ae Y Invite Guest to PC GoToMyPC Ed Invite vour guest to join you on your desktop You will be able to grant view only access or Full remote control of this computer after your quest accepts your invitation Enter Your Guest s Email 4ddress Guest Jedix com Guest2m Jediz cam VIEW m uesta ediz com OET on my Oo This invitation will expire 6 When prompted enter the email address and password you use to log in to GoToMyPC 7 Click OK 8 Your invitation is sent to your guest who will receive it via email Click OK to close the send notification Note You must be at your host PC to invite a guest to connect to it After you send an invitation you can check the time left on the invitation or cancel it by right
93. n field of the Authentication Required dialog box System Properties 7x System Restore Automatic Updates Remote General li Computer Hame Hardware Advanced i Windows uses the following information to identity your computer W oon the network Computer descriptors sP Computer For example Kitchen Computer or Mary s Computer Full computer name Mi Computer Marnie Domain DOMAIN To use the Network Identification Wizard to join a Network ID domain and create a local user account click Network ID To rename this computer or join a domain click Change 2009 Citrix Online LLC All rights reserved 103 GoToMyPC User Guide Connection Test Help Most connection test difficulties are related to user authentication issues Please answer the question below to assist you with determining if this problem exists and what actions to take Did you see a dialog box titled Authentication Required containing three fields labeled Domain User Name and Password Yes did see the Authentication Required dialog box and I believe entered all the correct information but I am still having trouble The user name and password required here are the same as those that you use to log on to your Windows computer As when entering all user names and passwords please make sure that e You are typing correctly especially since you cannot see the password characters as y
94. n the Options link to edit the host computer settings 3 Inthe Nickname field type in the new nickname and click the Rename button The Nickname is changed Computer Info Owner Jason W Last Connection Attempt Jason icitrix cam 12 11 09 1 14 PM PST Online since 11 24 09 8 41 AM PST In Session Create a Web shortcut to Office 1 shortcut Revoke all shortcuts to Office 1 Revoke Nickname Office 1 Remove Office 1 fram this account Remove Need to change your access code 2009 Citrix Online LLC All rights reserved 67 GoToMyPC User Guide Change Account Password To easily improve security it is a good idea to occasionally 4 change your account password For maximum security your Golo MyPC account password must contain at least 8 character and include both letters and numbers Note If you are a GoToMyPC Pro or Corporate user your administrator may ao in require you to change your account password on a regular basis El My Account Biling Info To change your account password S Plan Selection 1 Log in to your account at www gotomypc com 2 In the left navigation bar click the My Account link Account History 3 Enter your current password in the User Information Settings section Customer News 4 Enter your new account password and then re enter to Support amp FAQs confirm ee 5 Click Save Changes to complete the password change User in Account St
95. nc for the Internet connection After that the main program will be cached and will not need to be downloaded again What kind of handheld device is needed to use PocketView PocketView supports Microsoft Windows Mobile 5 0 2003SE 2003 for Pocket PC including Phone Edition and most devices running Windows CE 4 0 or later with a touch screen or mouse such as thin clients For more detailed information please see the System Requirements section What kind of Internet connection is needed to use PocketView An Internet connection with a typical speed of at least 40 kbps is recommended How do I rotate the on screen keyboard or other soft input panel If your device is running Windows Mobile 2003SE or later you can rotate the screen using its built in capability instead of using PocketView s rotation From the Start menu choose Settings gt System gt Screen to change the device s orientation How do remove PocketView from my handheld device If you wish to remove the cached PocketView program use File Explorer to navigate to Program Files Citrix GoToMyPC locate the g2viewer exe file and tap and hold it and then select Delete from the popup menu 2009 Citrix Online LLC All rights reserved 89 GoToMyPC and Cookies GoToMyPC User Guide GoToMyPC requires that cookies be enabled on your Internet browser before you log in to begin a session In most cases your browser is already configured to accept cookies but
96. nce to be set to start automatically Before you begin setting up remote printing make sure GoToMyPC Is set to start up automatically Right click the icon in the system tray of your host PC and select Preferences gt Host Under Start GoToMyPC check Automatically and select After startup If your preference was set to start GoToMyPC manually and the printer you were setting up required a reboot your connection will have been lost and the printer installation will have to be repeated Physically go to your host computer and reboot Navigate to the newly created printer by clicking Start Settings Control Panel and then double clicking Printers and Faxes Delete the new printer and restart the printer setup process Administrator privileges may be required to remove the printer am not sure which options to select in the Printer Setup Wizard during the printer setup process Read and follow the tips in the GoToMyPC Printer Setup Wizard Tips window to the left of the Printer Setup Wizard window or read the Remote Printing setup directions can t find my printer manufacturer printer or printer driver in the Printer Setup Wizard process The Window s operating system you are running does not have your printer s driver in its database Download and install the printer driver from the manufacturer s Web site and select the Have Disk option in the Printer Setup Wizard when prompted for the manufacturer and printer can
97. nd of your current paid subscription period At that time your plan will be discontinued and will not renew again Depending on the timing of your credit card billing cycle your final charge may appear on your next statement Please note that there are no refunds for service Your plan will continue until its normal end date Log in to review the active dates of service for your account How do I install GoToMyPC on my new computer and take it off the old one To free up your GoToMyPC seat first log in to your GoToMyPC My Computers page Click the Options link to edit the host computer you wish to remove and then click the Delete button Next go to your old host computer and uninstall GoToMyPC Finally log in to your GoToMyPC My Computers page from your new PC and install GoToMyPC Please see Move a Host Computer for more information My company has the Shared Access feature enabled Can delete my host PC if it s shared with another user No you cannot delete your host PC if it is shared with one or more users Your administrator must remove all shared access users before you can delete the host PC from your account 2009 Citrix Online LLC All rights reserved 84 GoToMyPC User Guide Is there a way to stop GoToMyPC from automatically launching You can start GoToMyPC manually by right clicking the icon in the system tray and choosing Preferences Under the Host tab uncheck Automatically and then click OK Can GoToMyPC r
98. ng trouble completing your network authentication please select your operating system for assistance Windows 2000 To find your domain in Windows 2000 L 2 J Right click the Windows My Computer icon on your desktop and select Properties Select the Network Identification tab The information shown for Domain is the name of the Windows Domain to which your computer belongs on your company network Please note your domain name so that you can enter it into the Domain field of the Authentication Required dialog box System Properties General Metwork Identification Hardware User Profiles Advanced Windows uses the following information to identify your computer see oon the network Full computer name COMPUTER NAME omain DOMAIN MAME To use the Network Identification Wizard to join a Network ID domain and create a local user click Network ID a To rename this computer or join a domain click Properties Properties OF Cancel Apply 2009 Citrix Online LLC All rights reserved 102 GoToMyPC User Guide Windows XP To find your domain in Windows XP 1 2 3 4 A Click the Start button Right click the My Computer icon and select Properties Select the Computer Name tab The information shown for Domain is the name of the Windows Domain to which your computer belongs on your company network Please note your domain name so that you can enter it into the Domai
99. nitor host PC with a multi monitor client PC 1 Log in and connect to your host PC 2 Change to full screen mode to view both monitors by holding the lt Shift gt key and clicking the maximize minimize window button on the top right of the Viewer or hold the lt Shift gt key and select Full Screen from the View menu mnt III a3 ew 3 To toggle back to window mode simply click the maximize minimize window button in the viewer Manage Multiple Monitors from a Mac Client From a Mac you can navigate between PC or Mac monitors by simply moving your mouse cursor to the corners of the screen This will scroll the host image over to the second monitor The Scale to Fit mode will display both monitors within the Viewer window Note The screen blanking feature is not available on either Mac monitor so for optimal privacy it is advisable to turn off the Mac host monitor while not attended Note The Internet connection is disabled when a Mac laptop lid is closed which will prevent you from remotely accessing the Mac laptop See Leaving your Host Accessible for more information 2009 Citrix Online LLC All rights reserved 24 GoToMyPC User Guide Minimap The Minimap feature offers quick navigation between different monitors by displaying a scaled down version of the host computer This feature is not available for Mac computers To navigate between monitors with Minimap window 1 With the Viewer window select
100. nline LLC All rights reserved 43 GoToMyPC User Guide of File Transfer and Sync GoToMyPC Seles Othe Hos 2 Documents My Pictures Sample Pictures E CO ettings lason VogtliDesktoolMy Pictures E Eza 4 00 0 7 l 2 zain 4n LO Df00S 7 05 gt Tania F i i r oeza 4 00 0 OS 2H2001 4 00 0 s jes OS 23 2001 4 00 0 waa 00 0 1 i wazaz 4 00 0 izaan 4 00 0 E Repeat a Recent File Sync Select the Repeat a Recent File Sync shortcut to save the step of navigating to the individual folders on your host and client computer This feature displays a selectable list of the last three syncs for quick execution To repeat a recent file sync 1 From the Viewer menu bar choose Tools and then Repeat a Recent File Sync Select a folder pair from one of the three most recent file syncs Confirm the folder locations and indicate how you prefer GoToMyPC to handle different files with the same name Click Continue to begin synchronization Send Ctrl Alt Del Launch Task Manager Chat Transfer or Sync Files office 1 Host Y2 Client C Documents Resources lt gt C Documents Resources Preferences C Documents a mages lt gt CDocuments a mages 2009 Citrix Online LLC All rights reserved 44 GoToMyPC User Guide Remote Sound The Remote Sound feature allows PC users to enjoy audio from their remote host PC T
101. o restart my computer now and click Finish Note If you are using security or firewall software you must permanently allow GoToMyPC to connect to the Internet See Using GoToMyPC with Firewalls for more information Note If you are a GoToMyPC Corporate user in an environment that requires authentication to access the Internet you will be prompted to enter your GoToMyPC Corporate account login information during setup Please contact your administrator for further details 3 4 J 6 When prompted enter your email address and account password these are the same that you used to log in to the GoToMyPC Web site and click Continue If needed select the GoToMyPC account to which this computer should belong Create a nickname for the host Mac or PC and click Continue Give the computer an access codeand click Continue Note f you forget your access code or wish to change it you can quickly create a new one from your host computer Please see Forgot Your Access Code for details Note For the highest level of security we recommend that your access code be different from your account password 2009 Citrix Online LLC All rights reserved e Mac Installation Now that GoToMyPC has been successfully installed you will see the GoToMyPC EB icon at the top right of your screen in the Mac menu bar Top right of your screen Ee Ai Wed 3 13 PM a e PC Installation Successful PC installation can be confirmed by viewing the
102. oToMyPC User Guide Sound Preferences GoToMyPC supports one way sound from your host PC to your client PC The sound settings can be optimized for system sounds or music depending on your sound card personal preferences and the speed of your network connection When my session starts e Turn off sound Select this option to optimize performance e Use Low Quality Sound Enables lower quality sound for better performance e Use High Quality Sound Select this option if you intend to listen to music from your host PC Note The High Quality Sound option is not available on Windows Vista Sound options e GoToMyPC will play sound from Select your preferred audio source or let GoToMyPC detect the source automatically e Automatically disable sound if network connection is slow This option automatically disables the Sound feature if a slow network connection is detected If the network performance improves you will need to manually enable the Sound feature e Mute speakers while in session Leave this option checked for in session privacy Note If you are listening to music from your host PC be sure to stop the music before disconnecting your session If you do not stop the music on the host PC before disconnection the music will no longer be muted and could be heard by anyone close to your host PC Pt Preferences GoToMyPC Host Viewer Performance Sound Security Authentication Printing Connections When My S
103. oToMyPC Printer 2 GoToMyPC provides a list all the local printers that have already been enabled on your client computer Select the local printer that you want to use Congratulations you ve just told GoToMyPC where to print your files 3 Now you re ready to print to the new local printer Return to the file in the remote application and print with the GoToMyPC Printer as explained above WPrinterso Printer 2 O E WPrinersonPriner2 F a 2009 Citrix Online LLC All rights reserved 37 GoToMyPC User Guide Manually Enable a Printer By manually enabling your local printer to work with GoToMyPC you will get the best possible print results There are a few extra steps required to properly configure a remote PC to work with your local printer but this only needs to be done the first time If the highest level of color and print accuracy aren t critical to your project then we recommend you use the GoToMyPC Printer for convenience Before you Begin Some printers require a host PC reboot upon setup so before you begin make sure that GoToMyPC is configured to load automatically after a reboot This can easily be confirmed from the GoToMyPC startup preferences Right click the icon in the system tray which is found at the bottom right of your remote desktop and select Preferences From the Host tab make sure Start GoToMyPC Automatically is selected Pc Preferences GoToMyPC x Host Viewer Performance Sound Se
104. ock Your Host Computer When you are through using your host Mac or PC we recommend that you lock your computer to help protect your data PC users can set the GoToMyPC Security Preferences to automatically lock upon disconnect If you wish to do so manually your operating system will dictate the method you will use to lock your Mac or PC Remotely Lock a Windows PC To lock Windows 2000 XP Professional and Vista 1 Complete all activities on your host PC 2 Click the Windows Start button and Select Log Off Or 2 From the GoToMyPC Viewer menu bar choose Tools then Send Ctrl Alt Del Or click the Send Ctrl Alt Del shortcut button in the upper right hand corner of the Viewer window Note If the Send Ctrl Alt Del feature is not functioning on a host PC with Vista or Windows 7 then the Secure Attention Sequence SAS may be disabled Please see Enable GoToMyPC to Send Ctrl Alt Delete on Vista and Windows 7 for more information Send Ctrl Alt Del cont HU 3 a Launch Task Manager 3 From the Windows Security screen click the Lock Computer button Your computer workstation is now locked To lock Windows XP Home or XP Professional with Fast User Switching 1 Complete all activities on your host PC 2 Click the Windows Start button 3 Select Log Off 4 Select Switch User Your computer workstation is now locked Remotely Lock a Mac Since GoToMyPC can not be configured to automatically lock your Mac upon d
105. ocketView To quickly scroll to another area on your desktop 1 Tap the Jump Navigation button on the toolbar to temporarily put the Viewer into fit to screen mode so you can easily see your entire desktop 2 Click the part of the screen where you wish to scroll to and you will be returned to your previous zoom level but centered at the location where you clicked To scroll host computer image e Tap and hold the stylus on the edge of the screen to scroll in that direction Scrolling will stop when the stylus is released When dragging a selection on the host computer if you drag the stylus to the edge of the screen PocketView will automatically begin scrolling so that you can select non visible areas of the host screen To right click 1 Tap the right click mode button and the next tap will be a right click 2 Or you can use the tap and hold gesture to perform a right click not all devices Support this To move the cursor without left clicking e Tap the hover mode button and the next tap will only move the cursor P To change the soft input panel e Tap hold and release the on screen keyboard button to choose an input panel To create a shortcut to your host computer e Choose File from the PocketView menu then Create Shortcut not all devices Support this The shortcut will be added to your Programs folder Tools Help To disconnect a PocketView session e Choose File from the PocketView menu th
106. orts multiple monitors connected to a single Mac or PC You can choose which monitors to access while in session Note Since GoToMyPC does not require the display monitors on your host Mac or PC you may want to turn them off before you leave for privacy and to conserve energy You can also set your monitors to automatically power down after a specified time in your PC s Display Properties control panel Keep in mind that a host Mac or PC is not accessible while in sleep mode See Leaving your Host Accessible for more information Manage Multiple Monitors from a PC Client Note Hardware limitations may prevent host PC screen blanking from working with multiple monitors using a single video card For optimal privacy it is advisable to turn both monitors off when not in use Connecting to a multi monitor host PC 1 Log in and connect to your host PC The default screen shown will be your primary monitor 2 To select another monitor simply click the arrow button located on either side of the Viewer window You can also click the lt Windows gt key on your keyboard and either the left or right arrow key depending on the orientation of your monitors Note For the lt Windows gt arrow keys function to work Pass Windows keys to host computer must be unchecked on the Viewer preferences 3 To view all host PC monitors hold the lt Shift gt key while selecting Scale to Fit mode from the View menu P Connecting to a multi mo
107. ou type them e Your Caps Lock key is off e You do not have any trailing white space characters in the fields Check this by deleting and retyping the entire contents of each field or by checking the end of each field for a blank space Yes did see this dialog box but the Domain field was empty or may be incorrect Our software will attempt to fill in the Domain field for you In rare cases this may not work and the Domain field will be blank or an incorrect Domain will be shown You can easily determine and verify your correct Domain for the Domain field To get instructions on how to do this please click the link for your operating system e Windows 2000 e Windows XP Yes did see the Authentication Required dialog box but the Domain field was absent This dialog box indicates that Basic Authentication is in use on your Web proxy The user name and the password required here might be the same as those you use to log on to your Windows computer However your Web proxy may require different passwords than those you use to log on to your Windows computer Your network administrator can confirm whether or not you have the correct information As when entering all user names and passwords please make sure that e You are typing correctly especially since you cannot see the password characters as you type them e Your Caps Lock key is off e You do not have any trailing white space characters in the
108. ount at www gotomypc com so that you can view a list of your host computer 2 Click the Options link next to the host you wish revoke desktop shortcuts 3 Click the Revoke button to invalidate all shortcuts to your host Mac or PC 2009 Citrix Online LLC All rights reserved 66 GoToMyPC User Guide Move Host Computers Between Accounts To move a host computer from one account e g individual to another account e g Corporate account you will need to uninstall and reinstall the GoToMyPC software for each computer you wish to move Moving a host computer from one account to another is a two step process To move a registered computer to another account Step One Remove GoToMyPC from your host computer and account 1 Log in to your original account at www gotomypc com so that you can view a list of your host computer s 2 Click the Options link next to the host computer you wish to remove and then click the Remove button 3 Next uninstall GoToMyPC from your computer just as you would any other application this can be done at any time Step Two Add GoToMyPC to the new host computer 1 Log into your new account at www gotomypc com 2 From the Computers page click Add Computer to install GoToMyPC Change Your Host Computer Nickname You can change your host computer s nickname at anytime To change your host computer nickname 1 Log in to www gotomypc com and view the My Computers page 2 Click o
109. out options are not available for selection with your operating system or for the rights assigned to your computer profile 2009 Citrix Online LLC All rights reserved Setting preferences for Mac computers is not available at this time 72 GoToMyPC User Guide Host Preferences The host preferences option enables you to configure settings for the host computer Choose how to start GoToMyPC e Run GoToMyPC automatically Start GoToMyPC when you start your computer default or when you log in optional for users with administrative rights To ensure maximum availability of the host computer we recommend you choose to start GoToMyPC Personal automatically after startup e Run GoToMyPC manually GoToMyPC will start only when you launch the application from your Programs menu Choose desktop options while connected e Automatically adjust host screen area for best full screen viewing If possible it will resize the host PC screen resolution to best match the client computer resolution e Disable sleep mode on host computer Disables sleep mode so the host computer remains accessible e Show host PC cursor Enables the viewing of both host and client cursors Desktop Notifications Personal and Pro only Delivers access to complimentary Citrix Online upgrades information news and discounts that you may be eligible for For more information see Desktop Notifications Authorization ID GoToMyPC Corporate only Pro
110. pgrade 2 If available click Yes to upgrade The new version will download and InstallShield Wizard will start Click Next 3 Make sure the Update option is selected and click Next InstallShield Wizard will close and update GoToMyPC 4 When prompted click Finish to complete the upgrade process Note Should the automatic upgrade fail you will need to manually upgrade To manually upgrade open a Web browser go to www gotomypc com setupSoftware tmpl and follow the directions 2009 Citrix Online LLC All rights reserved 3 GoToMyPC User Guide Useful GoToMyPC Terms Access Code Your access code is the unique password that you set up for each host Mac or PC You will use the access code every time you log in to a host computer remotely Account Password Your account password is what you use to log in to the GoToMyPC Web site Client Computer The client computer is the computer that you will use to access the host Mac or PC It can be any Internet connected computer with a Windows or J ava enabled browser located anywhere in the world airport kiosk Internet cafe hotel library etc Computer Nickname The computer nickname is the name you assign to a host during installation of GoToMyPC software Using nicknames helps you identify your computers if you set up more than one for remote access It can be any name you choose Office Home Laptop Rover you decide Host The host is the Mac or PC you will want to ac
111. r driver Print drivers are most commonly found on the Support or Service sections It will vary so if you have a hard time finding it please contact their support for assistance 3 Once the local print driver has been downloaded to your remote PC you are ready to add the printer to GOTOMyPC s list of printers Please continue to the previous set of instructions titled Manually tnstall a local printer while remotely connected 2009 Citrix Online LLC All rights reserved 40 GoToMyPC User Guide File Transfer File transfer enables PC users to quickly and easily transfer files between the host and client You can use the File Transfer feature or you can drag and drop files simply by clicking on a file and dragging it between computers This feature is not available for Mac computers To transfer files between the local and remote computer 1 From the Viewer menu bar select Tools then Transfer or Sync Files Tools Send Ctrr FAltDel Launch Task Manager Chat Repeat a Recent File Sync Preferences Or you can click the File Transfer shortcut in the upper right hand corner of the viewer window S Cy id The File Transfer window opens The files on your remote computer Host are displayed on the left pane and files from your local computer Client are displayed on the right 2009 Citrix Online LLC All rights reserved 41 GoToMyPC User Guide et File Transfer and Sync GoToMyPC Qit
112. r that has a firewall installed you will set off the firewall and be prompted to allow GoToMyPC to access the Internet 1 Select the check box to Remember the answer each time I use this program 2 Click Yes to enable GoToMyPC to access the Internet Step Two Enable GoToMyPC to be the host computer Before you can remotely access a host computer you will need to authorize your firewall to allow the following GoToMyPC files to access the Internet g2audioh exe g2comm exe g2fileh exe g2host exe g2mainh exe g2pre exe g2printh exe G2ProcessFactory exe g2svc exe g2tray exe gopcsrv exe g2vistahelper exe You must be physically present to authorize these files on your host computer 1 When prompted for each component select the check box to Remember the answer each time I use this program 2009 Citrix Online LLC All rights reserved 91 GoToMyPC User Guide 2 When prompted for each component click Yes to enable each component to access the Internet Note Be sure to disable Host Screen Blanking and Keyboard Locking on the GoToMyPC security preferences window prior to connecting with that host PC Step Three Configure your firewall to accept all GoToMyPC files 1 Open your firewall console and manually select the option to allow each of the above components After doing this once you should not need to repeat this process again Using GoToMyPC with Norton Internet Security Firewall on a Host To set up a
113. ray and select Register This will bring you back to where you previously quit the installation process Sometimes your icon on the bottom has a red x What does this mean The E icon means that your computer is not connected to the Internet or cannot access the GoToMyPC servers If the problem persists please check to see if there is a firewall personal or corporate or proxy server Session FAQ I get horizontal lines on my screen when I access the host computer How do I get rid of this You may see this if your host computer is scheduled to go into Sleep Mode has a screen saver or has an open DOS program Click in the center of the viewer multiple times or access the Tools menu and then select Send Ctrl Alt Del to wake up the computer Why do I see a blinking cursor on the host computer GoToMyPC is unable to blank the cursor with certain video cards Try turning off the monitor on the host computer 2009 Citrix Online LLC All rights reserved 85 GoToMyPC User Guide How can I transfer more than one file at a time You can select more than one file at a time by holding down the lt Ctrl gt key while selecting files with the mouse The resolution is very bad I can barely make out the icons on my desktop or read my email text What can I do to clear this up When you connect to a host PC with a resolution set higher than the client GoToMyPC automatically condenses the host desktop image in the viewer You can re
114. re required Microsoft Windows 2000 or newer Mac OS X v10 4 Tiger or newer Recommended Microsoft Windows XP or newer Internet Explorer 6 0 or newer Firefox 2 0 or newer Safari 3 0 or newer Broadband Internet connection with cable modem ISDN DSL or better recommended Client Computer Universal Viewer for Windows Limited Features e Microsoft Windows with Internet Explorer 5 0 or newer Firefox 1 0 or newer and Sun Java e Recommended The Sun Java 2 Standard Edition J 2SE version 1 4 or newer Client Computer Universal Viewer for Mac Limited Features e Mac OS X with Safari 1 0 or newer or Firefox 1 0 or newer and Sun Java Client Computer Universal Viewer for Linux and Solaris Limited Features e Firefox 1 0 or newer and Sun Java Client Computer Universal Viewer on other platforms Limited Features e Other operating systems and browsers that support J ava and have a full Java 2 Standard Edition JVM should work but have not been tested Client Computer PocketView for Windows CE Limited Features Microsoft Windows Phones running Window Mobile 6 5 Pro Microsoft Windows Mobile 6 0 Classic and Pro Microsoft Windows Mobile 5 0 for Pocket PC or Pocket PC Phone Edition Most devices running Microsoft Windows CE 5 0 or later with a touch screen or mouse such as thin clients e Internet Explorer Pocket Internet Explorer or equivalent Web browser Note Windows Mobile versions that lack a touchscreen
115. s feature from the Security tab of GoToMyPC Preferences Note Although GoToMyPC has built in protection features by far the best protection is simply not to give out or compromise your user name password or computer access code 2009 Citrix Online LLC All rights reserved 82 GoToMyPC User Guide Protecting the Data Stream During a Session GoToMyPC uses built in 128 bit AES encryption so that all your data including screen images file transfers keyboard and mouse input and chat text is fully encrypted from end to end The encryption key is unique for each connection and is based on the host computer access code and a random bit sequence The access code Is not stored anywhere on your host PC and is never transmitted or stored on Citrix Online servers For this reason it is impossible even with the most sophisticated devices to intercept the data necessary to decode the encryption This ensures that transmissions cannot be hacked or compromised in any way 2009 Citrix Online LLC All rights reserved 83 GoToMyPC User Guide FAQs and Troubleshooting General FAQ Can multiple accounts be set up on one host computer No Multiple accounts cannot be set up on one host computer If a computer is already registered to one account as a host and another user wants to add that same computer as a host onto their account the first account will be overridden In other words the most recent user who added that compu
116. s the PC name and the number of users who have access to It Pt Preferences GoToMyPC Host Viewer Performance Sound Security Authentication Printing Connections 4ccess Code Required Your access code is always required Change Access Code One Time Passwords Disabled To enhance security you can carry a printed list of One Time Passwords OTPs and enter a different Enable OTPs password every time you connect to your PC amp Learn more about One Time Passwords Setting preferences for Mac computers Is not available at this time 2009 Citrix Online LLC All rights reserved 78 GoToMyPC User Guide Printing Preferences With the Remote Printing feature PC users can easily print remote files to a local printer No need to transfer files before printing or worrying if the correct application is installed on the local computer For most print jobs we recommend simply using the GoToMyPC Printer which can be found in your remote application s print window By selecting the GoToMyPC Printer where you start a print project you will automatically print the remote document to your local computer s default printer Please see changing your printer for more information on how to use a printer other than your current default printer If a high level of precision is required for your project then you may want to Manually enable a printer Once enabled your printer will be displayed here in the Printing
117. s to non copyrighted materials materials in which you own the copyright or materials you are authorized or legally permitted to access If you are uncertain about your right to access any material you should contact your legal advisor 2009 Citrix Online LLC All rights reserved 46 Session Performance GoToMyPC User Guide While remotely connected to your PC you can review your session performance and tips for improving the performance This feature is not available for Mac computers Note GoToMyPC will automatically disable Vista s Aero Glass Windows theme to maintain optimal performance To view your session performance from PC 1 Inthe GoToMyPC Viewer window click Help in the top menu 2 Select Session Performance 3 Your session performance will be displayed for the host PC to which you are currently connected Bee cect Perae Average Time of Last 10 Sessions PEPIN Tia areh biic Changs SS you mora porr Host EPU Host internat Chere fee reet cure over fhe Wue baf bo Totals oofonranag of your host PC Average T 0 E oT 2 Delay 2406 t0 Sessions 123106 Shove tr delay over he pai 10 miris 2009 Citrix Online LLC All rights reserved Rammg tased on comparigon to ner formance of oiher GoToltyPc users Select ic view Ue rou bate of isst 10 minules oF cack Grop down manu ta ew Peoria oo bhiis TI seggxATG Chex hese te perommanos impri en e
118. size the image of the host computers s desktop from the View menu You can also try modifying the host computer s screen resolution in the Screen Properties control panel am getting a bluish screen or purple boxes on my screen when I connect Right click on the host PC s desktop and select Properties Click on the Settings tab change the color to 16 bit and then click Apply cannot connect from my client computer Be sure that the J ava settings are enabled in the browser and then reboot Modify any firewalls to accept GOTOMyPC See Using GoToMyPC with Firewalls for more information am running Windows XP and would like to switch users while connected to my host PC Will be disconnected or lose any information Fast User Switching allows you to connect to your host computer regardless of which user if any is active at that time Once connected to your host PC you can switch users at any time however any queued or active file transfers and remote printing jobs in progress are terminated when a user switch is performed A black screen with a status message is displayed when a user switch is taking place We recommend that you avoid logging off your PC from the Task Manager Users Page when using Windows XP Fast User Switching since this may shut down GoToMyPC Fast User Switching is available on XP and later including Vista Why are the letters the wrong case Shift and or Caps Lock do not work properly when the Input Block
119. ssistance in some instances your administrator may install GoToMyPC Corporate for you using a remote installation process Create Your Account first time users To create a personal GoToMyPC account L 2 3 4 Paa New GoToMyPC users can sign up for service at www gotomypc com Select the Free Trial or Buy Now link on the upper left side of the page Enter your name and email information and then click Continue Create a new account password with at least eight characters using both letters and numbers and then click Continue Enter your billing information and then click Get Free Trial or Buy Now If you are sitting at the computer you wish to access from anywhere then click Yes Install GoToMyPC Please continue with the Step Two Install the software instructions If you are not then go to the computer you wish to install GoToMyPC on and continue with the Step One Download the software instructions To create a GoToMyPC Corporate or Pro account 1 2009 Citrix Online LLC All rights reserved In most cases you will receive an email invitation from your company administrator to set up your GOTOMyPC Corporate or Pro account Go to your email account and open the email titled Set Up GoToMyPC Click the link in the email to activate your account first link in email A new browser window opens and prompts you to create your account Enter your first and last name create and confirm your account password
120. t paee wont First Name em ee Hote For maximum securty your ecoount pasew ud most Conte af bast A cherectere and Ae Typr Password inclu s both letters and numbers SREP SSSR REESE REESE ESSE SEE SSE ESET SSE SEE SEES ESE SEES SESE Se sees e eee Time Fone GHT GEO0 Pacis Time US and Canada Tae WE fo Deylight Saving Time Aubaea obeernre Day igot Sang Time Does net angle to af time tones Email Formatting Select the emat format you prefer fa HERL tect and mages i Plain teext al ranges 2009 Citrix Online LLC All rights reserved 57 GoToMyPC User Guide Disable Remember Me b To disable Remember Me 1 i ad From the client Mac or PC on which you want to activate the Remember Me feature log in to your GoToMyPC account Click the My Account link in the left navigation bar Uncheck the Remember Me check box to clear Enter your current password to make changes Click Save Changes Note If you are a GoToMyPC Corporate account user your ability to access features may be disabled by your GoToMyPC account administrator If you are unable to access a feature please contact your account administrator for further details 2009 Citrix Online LLC All rights reserved 58 GoToMyPC User Guide View Access Activity Report The Access Activity Report feature enables you to view your account s connections for a selected day The report will tell you the source of t
121. t set up your local printer on the remote computer while in a remote session 2009 Citrix Online LLC All rights reserved 36 GoToMyPC User Guide GoToMyPC Printer When you remotely connect to your host PC the GoToMyPC Printer feature automatically detects the printers available to your client computer By selecting the GoToMyPC Printer from the Print window you are directing the print job to your local default printer To print a remote file to your local printer 1 Open your file on the remote PC and select Print from your application s File menu 2 Verify that the GoToMyPC Printer is selected in the Print window 3 Click OK to print to your local computer s default printer That s all there is to it Print Printer Hame 2 GoToMyPC Printer v Properties cee aan Type GoToryAt UPD Driver Find Where GoToPort C Print to file Comment C Manual duplex Page range Copees OFT Humber of copies Curent page Pages Enter page numbers andlor pape rangas separated by commas For example 1 3 5 12 Print what Document showing markup Zoom Pages per sheet 1 page Print All pages in range ka Scale to paper size Wo Scaling Print to a Different Local Printer You can easily switch between your local printers while in a remote session To switch local printers 1 While in a remote session select the File menu from the top of your GoToMyPC viewer then Select G
122. ter to their account will have sole access have two computers under my GoToMyPC account Can access both my computers at the same time Yes you may access two different computers at the same time To do this wait for a connection to be established on one computer and then go back to our GoToMyPC Web page and connect to the other computer Please note that you may experience an increased lag time due to the multiple connections What are my subscription options once my GoToMyPC personal plan expires You can now manage your GoToMyPC Personal subscription online and pre select what happens to your account when your current plan expires To modify your selection log in to your account at www gotomypc com and select My Account from the navigation menu on the top left of your screen Next select Billing Info and then scroll to the bottom of the page to Subscription Options From here you can select whether the account should be renewed or canceled at the end of your current plan Can I cancel my GoToMyPC personal account online Yes to cancel your service please log in to your account at www gotomypc com Select My Account and update your subscription options on the Billing Info page You can also call Customer Care toll free at 888 259 3826 If you are calling from outside the United States or Canada please use one of our international telephone numbers Because GoToMyPC Is a pre paid service your service will continue until the e
123. tual size may require scrolling in the Viewer or scale to fit Viewer options e Show update regions Provides an outline around the area of the screen that is redrawn when your Viewer refreshes its image e Dim Viewer when inactive Dims your Viewer window whenever you switch to your local client PC window e Copy paste between computers Enables cut copy and paste text between host PC and client PC e Pass Windows keys to host Enables special key combinations such as Alt Tab and Alt Shift Tab Windows key and Print Screen to be passed to the Host PC Note This feature is not available from the Universal Viewer e Select Viewer color Enables you to change the color of your Viewer window Note Your Preferences options may be affected by the type of operating system you are running and the type of rights your user account allows Grayed out options are not available for selection with your operating system or for the rights assigned to your computer profile Ft Preferences GoToMyPC Host Viewer Performance Sound Security Authentication Printing Connections Screen Size Viewer Options Start host desktop in Show update regions Dim viewer when inactive Window mode Copy paste between computers Show host screen Pass Windows keys to host computer 4lt Tab Menu etc Actual size 4 a Fi Scale to fit Select Viewer Color Setting preferences for Mac computers is not available at this time
124. un without having the GoToMyPC icon active in the system tray No GoToMyPC must be running for you to access the host computer Setup FAQ Can I install GoToMyPC 6 0 on a Windows 95 98 ME or NT computer No GoToMyPC 6 0 or later must be installed on a PC with Windows 2000 XP Vista Windows 7 or Mac OS X 10 4 or newer You can remotely connect to your host PC from computers with older operating systems Please see the System Requirements section for more information If installation is attempted on a PC with an older OS you will be redirected to install GoToMyPC 5 0 tried to use your product but cannot get past the window that asks for my user name and password Help In this case you are stuck in the authentication loop This usually means that the computer you are on is behind a firewall Our product currently cannot get through some highly selective firewall systems As a possible work around in addition to the usual ports 80 and 443 that are used to access the Internet we suggest opening port 8200 Please see www gotoassist com iprange for current IP addresses If you use personal firewall software make sure GoToMyPC has been added to its list of software that is allowed to access the Internet The GoToMyPC icon in the system tray has a yellow exclamation point What does this mean The Ei icon generally indicates that you did not complete the set up and installation process Please right click on our icon in the system t
125. using your host computer mouse and keyboard when you are remotely connected this option available for most operating systems PC users can enable these features from the Security tab of GoToMyPC Preferences Use Safety Features When Inviting Guests You choose the expiration period for each invitation so you know when to be available when your guest arrives The invitation expires if the guest does not connect to your host PC within your designated period Because the invitation automatically expires your guest cannot attempt to connect when you are away from your computer You choose the level of access to grant your invited guests To limit a guest s access to your computer grant view only control Alternatively you can allow full control of your keyboard and mouse Completely Disconnect Make sure to completely disconnect when you are finished by closing the Viewer and logging out of the GoToMyPC Web site Be certain that you do not leave the client computer while you are remotely connected to your host Mac or PC When you log out remember that if you do not close the programs you were last working on they will remain visible the next time you access your host Make sure to close any sensitive documents or programs before you disconnect You can have GoToMyPC automatically lock your host computer when you end your session This prevents someone at your host PC from using your computer after you have disconnected PC users can enable thi
126. vides host PC MAC Address and C Drive Serial Number for use when host PC authorization is required by administrators Note MAC addresses cannot be used for authorization when either the host PC or client computer connects to the Internet via a dial up modem because unlike with Ethernet and Wireless network adaptors dial up modems don t have MAC addresses In these cases using the C drive serial number of the computer is the option if Host or Client Authorization is desired The options you have available for this preference may be affected by the type of operating system you are running and the nature of the rights your log in allows Grayed out options are not available for selection with your operating system Pt Preferences GoToMyPC Host viewer Performance Sound Security Authentication Printing Connections Start GoTaMy PT Desktop options while connected Disable sleep mode on host computer Show host computer cursor Host Authorization Authorization IO Setting preferences for Mac computers is not available at this time 2009 Citrix Online LLC All rights reserved 73 GoToMyPC User Guide Viewer Preferences The Viewer preferences option enables you to configure settings for the Viewer window Screen size e Start Host desktop in Choose to start the host PC desktop in either full screen mode or in Window in Viewer mode e Show Host screen Choose to view the host desktop image in ac
127. we recommend that you enable all security settings If no mouse or keyboard activity is detected on your Mac for 30 minutes the Inactivity Time Out feature will automatically disconnect your session GoToMyPC Corporate can set the inactivity time out to something greater than 30 minutes Pt Preferences GoToMyPC Host viewer Performance Sound Security Authentication Printing Connections Security Features Blank out screen while connected Lock host keyboard and mouse Viewer Security Time Out after 15 minutes of inactivity 2009 Citrix Online LLC All rights reserved 77 GoToMyPC User Guide Authentication Preferences The authentication preferences option enables you to configure settings for the host computer access code use of One Time Passwords OTPs and configuring RADIUS integration GoToMyPC Corporate only If you are a GoToMyPC Corporate account user and the Shared Access feature is turned on by your administrator you can view information on your host PC s accessibility Access Code All users are required to have an access code for each host computer The access code is only stored on the host computer and is never transmitted across the Internet e Change Access Code Enables you to change your access code by entering your old access code entering a new access code and confirming the new access code e Forgot the Access Code Click the Forgot it link and enter your email address
128. your access code link for further instructions While you re sitting in front of your host click on the EB icon in your Mac menu bar or if on a PC right click the icon in the system tray and select Change Access Code Pc Change Access Code Please create an access code For this computer Remember It should be different From your account password It is stored only on this computer and known only to you It must be at least 8 characters and include both letters and numbers Forgot your access code Cancel Enter your old access code and then enter your new access code two times 4 Click OK to complete the change 2009 Citrix Online LLC All rights reserved 69 GoToMyPC User Guide Shared Access GoToMyPC Corporate only Shared Access is a feature available only on GoToMyPC Corporate accounts If your company account is enabled with shared access your administrator may give access rights to other users most often people who manage your PC For example your company s IT Specialist may use GoToMyPC Corporate to remotely maintain your PC If your administrator has enabled shared access to your PC you will e Receive an email from GoToMyPC Customer Care notifying you that your administrator has enabled shared access on your PC with at least 1 other user e Be asked to provide the additional user with your access code After the shared access user s initial login to your PC it is recommended that you c

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