HSBCnet Mobile
Contents
1. sharing your mobile device with others Avoid using devices not on the approved list to access HSBC net Mobile Do not leave your mobile phone unattended after logging on to HSBCnet Mobile For added peace of mind choose the Logout button when you are finished with HSBCnet Mobile To prevent unauthorised access to your mobile device enable its automatic passcode lock feature Use default browsers originally provided with your mobile device Avoid using an unlocked mobile devices or a device with any unauthorised modifications when using HSBC net Mobile Avoid installing applications on your mobile device from unknown sources When connecting to a wireless network using your mobile device use only trusted networks or service providers and enable additional security protection such as Wi Fi Protected Access WPA if possible Published March 20152. HSBCnet Mobile Frequently Asked Questions Who is eligible Registered and appropriately entitled HSBCnet users with Security Devices can take advantage of HSBCnet Mobile This service is not available to Smart Card customers What functions can be performed on HSBCnet Users can do the following on HSBCnet Mobile e View account balances and statements e Authorise Priority Payments Payments in the Eurozone Inter Account Transfers ACH Credits Debits and Bill Payments e Receive notification of payments ready for authorisation via My Alerts e Authorise cross border payments and book foreign exchange rates with Get Rate e Create Priority Payments Inter Account Transfers and Bill Payments to existing beneficiaries in selected countries Please note specific services not available in all countries When you log in to HSBCnet Mobile only those services for which you are entitled and are enabled in your country will be visible Any related limits and entitlements are the same as when using the main HSBCnet site How much does HSBCnet Mobile cost HSBCnet Mobile does not carry a specific product cost However when using HSBCnet Mobile you are subject to any fees that may be charged by your mobile service provider for browser related services used to access HSBCnet Mobile What mobile handsets does HSBCnet Mobile support Currently HSBCnet Mobile via Web Browser supports smartphone devices that use the following operating sy
3. der to determine your phone coverage Additionally in order to comply with regulatory obligations HSBC does not allow access to HSBCnet from certain countries that are subject to sanction programmes This also applies to HSBCnet Mobile Sanction programmes currently apply to Iran North Korea and Syria HSBCnet Published March 2015 HSBCnet Mobile What accounts can be viewed through HSBCnet Mobile All accounts that you would normally be entitled to view through the main HSBCnet site are available via HSBCnet Mobile What payments can I authorise on HSBCnet Mobile Most payments that you would normally be entitled to authorise through the main HSBCnet site may be authorised through HSBCnet Mobile HSBCnet Mobile simply offers a streamlined authorisation process What if my session takes a long time to load when try to access my log on page Confirm that your web connection is available If unavailable close the browser or app window and start again when the web connection is available What should I do if my mobile device takes a long time to load Please make sure the web connection is still available If unavailable please close the browser and start again when the web connection is available at which time you can check if the previous transaction had been completed am trying to connect to HSBCnet using a wireless network but it does not seem to be working Why Some HSBCnet customers have elected to enable a securit
4. e Bank HSBC currently supports TLS versions 1 0 1 1 and 1 2 e Session time out Similar to using HSBCnet on a computer if you forget to log out or your mobile device remains inactive for a period of time the session will be logged off automatically Can activate my new Security Device via HSBCnet Mobile No New Security Devices cannot be activated via HSBCnet Mobile Please activate using a computer I am not an HSBCnet customer Can use HSBCnet Mobile You need to be a registered HSBCnet customer to use HSBCnet Mobile and be entitled by your System Administrator to use the appropriate viewing and transactions tools Please contact your HSBC Relationship Manager for assistance do not have the HSBCnet Security Device with me Can I log on to HSBCnet Mobile For your own safety it is necessary for you to use your HSBCnet Security Device also known as Security Device token to log on to your HSBCnet profile Smartcards are not supported on HSBCnet Mobile Can change my log on credentials through HSBCnet Mobile No You are only able to change your logon credentials by logging onto HSBCnet through your computer Can exit the session by closing the web browser or switching off the mobile phone It is strongly recommended that you select the Logout button when ending an HSBCnet Mobile session Can I log on to HSBCnet Mobile from any country that travel to Please check with your mobile device s service provi
5. stems iOS iPhone Android Blackberry and Windows The HSBCnet Mobile app is available for iPhone and Android based smartphones HSBCnet has verified the compatibility of these Mobile devices and their most recent operating systems for use with HSBCnet Mobile To ensure that you get optimal use of the services available in HSBCnet Mobile update your smartphone s operating system regularly Please note that HSBCnet functionality may perform normally using other operating systems but compatibility cannot be confirmed at this time For more information about your device please refer to your user manual or contact the manufacturer for assistance At this time the HSBCnet Mobile tablet app is not available for use on iPads or Android based tablets HSBC net Mobile will support additional Mobile devices in the future HSBCnet Published March 2015 HSBCnet Mobile Is HSBCnet Mobile secure Similar to accessing the main HSBCnet site HSBCnet Mobile implements the same security measures to protect your information and accounts including e Security Device Your Security Device is required to log on to your HSBCnet profile and for any subsequent transaction authorisations This two factor authentication method ensures identification integrity and mitigates key logging and denial of service risks on user credentials e Encryption HSBCnet Mobile uses Transport Layer Security TLS encryption technology to encrypt sessions between you and th
6. y feature called IP filtering which allows HSBCnet access from pre approved Internet Protocol IP addresses only When connecting to HSBCnet Mobile using your mobile device HSBCnet authenticates your user information based on your mobile device s IP address For those customers with the IP filtering feature enabled HSBCnet and HSBCnet Mobile will only allow access from accepted IP addresses specified in your organisation s IP filter Please contact your network administrator if you have any questions regarding IP filtering How do know if my mobile phone meets the access requirements for HSBCnet Mobile In order to determine your mobile device s operating system please refer to your phone s instruction manual or contact the manufacturer for assistance How do upgrade my mobile device to meet requirements for accessing HSBCnet Mobile Contact your mobile phone service provider for details on how to upgrade See Also What mobile handsets does HSBCnet Mobile support Security Tips In addition to your obligation to comply with the HSBCnet security procedures you must ensure you also comply with the additional security requirements that relate to HSBCnet Mobile on your mobile device and include e Do not store your HSBCnet user or profile details on your mobile device HSBCnet Published March 2015 HSBCnet HSBCnet Mobile Ensure your mobile device is updated with the latest anti virus and anti spyware software Avoid
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