Important Customer Information Regarding your Voice Service
Contents
1. SU s Two models that look the same refer to model numbers below rev 07012010122am How to tell when to replace your battery Delta One Piece PSU There are status lights on the front right of the Delta One Piece PSU Refer to Mon the Replace Battery and Missing Battery status lights The Replace Battery Status light will be red if the battery needs to be replaced An audible alarm will onz also sound with one beep every fifteen minutes when the battery needs to be replaced When the power supply begins using battery power it will beep once s and then remain silent While running on battery power if the battery begins to run low the alarm will beep four times per minute The alarm can be silenced for 24 hours by pushing the blue button on the front of the power supply The Missing Battery status light will be green if no battery is connected to the power supply For more information see the owner s manual Learn More Delta Two Piece PSU J3 There are status lights on the front right of the Delta Two Piece PSU Refer to the Replace Battery status light third down from the top It will be red if the battery needs to be replaced or if it is missing An audible alarm will also sound with one beep every fifteen minutes when the battery needs to be replaced To determine if the battery is missing open the door and look for a battery there is no audible alarm for a missing battery When the power supply begins using bat2. at amp Important Battery Backup Information Regarding your AT amp T Voice and Internet Service including owner manuals Please retain for your records Required Optical Network Terminal Battery Backup Power Your AT amp T voice and Internet services require electrical power from your home to operate Electricity from your home powers the Optical Network Terminal ONT an equipment box where AT amp T s fiber network terminates and inside wiring for your home originates AT amp T provides a Power Supply Unit PSU for the ONT which can be placed within 100 feet of the ONT and is installed inside your home or garage AT amp T supplies an initial backup battery for the power supply unit to the first resident of the premises where AT amp T services are installed All subsequent backup batteries are the responsibility of the customer at the premises If a power outage occurs you will not be able to make or receive calls including 911 calls unless you have battery backup power for the ONT During a power outage if you wish to conserve battery power for making and receiving necessary calls you should avoid making unnecessary calls and not use AT amp T Internet service If you have AT amp T Internet or U verse Voice service s there are additional requirements for battery backup power for the Residential Gateway see Note 1 below Optical Network Terminal Backup Battery Replacement You are responsible for monitoring the backup battery and wi
3. battery age usage patterns and environmental conditions including temperature extremes and fluctuations To conserve battery backup power for emergency calls you should not use Internet services U verse TV or make unnecessary voice calls during a power outage NOTE 6 Batteries are not available through APC American Power Conversion Please contact GS Battery U S A Inc to order a new battery for all PSU types see section above labeled Optical Network Terminal Backup Battery Replacement for more information If you have any additional questions please call 1 800 ATT 2020 or 1 800 288 2020
4. ll need to replace it when necessary AT amp T shall have no liability for the failure of your service to function during a power outage including failure due to the absence or insufficiency of battery backup power For ONT battery replacement and recycling please contact GS Battery USA Inc at 1 800 472 2879 or www gsbattery com Be sure to have the battery model number available which is PX12072 HG The battery number is also located on the label on the side of the battery AT amp T does not supply replacement batteries You may also be able to purchase replacement batteries through other suppliers e g Batteries Plus Radio Shack and via the Internet from Amazon or Sears Batteries must be of the 12Volt 7 2 Amp Hour Variety with F2 Faston connectors and a size not to exceed 6 05 Length x 2 6 Depth x 4 05 Height Locations where batteries are available are subject to change Portable generators with 120 volt outlets and extension cords will power the PSU in the event of extended power outages See manufacturer details for operating and safety procedures when using a portable generator Other 120 volt PSU backup solutions may be available at certain home and electronics stores e g Uninterruptible Power Sources UPSs and Duracell Standby Power Plugs Determine Power Supply Unit PSU Type At Your Home Refer To Images Below ee eg Delta Two Piece PSU CyberPower PSU _ a APC PowerShield P
5. replacement and recycling information contact BELKIN at 866 539 5791 or www belkin com gatewaybattery For more information please refer to your Feature Guide and your Belkin Residential Gateway Battery Backup User Manual NOTE 2 If you have Internet Service you must provide battery backup power for your computer if you would like to have access to the Internet during a power outage For example your computer could be plugged into an Uninterruptible Power Source UPS available at certain home and electronics stores NOTE 3 If you have a monitored home alarm that uses AT amp T voice or Internet service as the communications pathway your monitored home alarm will not function during a power outage without battery backup power for your AT amp T voice or Internet service as applicable AT amp T voice service requires ONT battery backup power and AT amp T U verse services including AT amp T U verse Voice service require both ONT and Residential Gateway battery backup power to function during a power outage NOTE 4 The ONT battery backup will not power cordless phones home alarm panels or other equipment such as telecommunications devices used to assist customers with disabilities that are connected to the telephone line and require electricity from the customer s premises NOTE 5 A new fully charged ONT backup battery will provide four to eight hours of backup power Actual results will vary depending among other things on
6. t is missing There is no audible alarm on this unit To determine if the battery is missing open the door and look for a battery Model CP24U12 For more information see owner s manual Learn More APC PowerShield PSU Model CP27U13 To determine the model number loosen the screws in the battery compartment ar Os os located at the bottom left of the PSU lift the PSU up and look at the model __ 42 number on the back of the unit There are status lights on the front right of the en _ APC PSU Refer to the Battery Status light It will be red if the battery needs to be replaced or if it is missing An audible alarm will also sound with one beep every fifteen minutes when the battery needs to be replaced To determine if the battery is missing open the door and look for a battery there is no audible alarm for a Model CP27U13 missing battery For more information see owner s manual Learn More Replacing the Battery Open the door carefully pull the battery off the shelf and remove the black and red wires Connect the black and red wires onto the new battery noting the proper battery polarity Slide the new battery onto the shelf and secure Close the door NOTE 1 If you have AT amp T U verse services voice high speed Internet and or TV you must also have battery backup power for the Residential Gateway for your AT amp T U verse services to function during a power outage For Residential Gateway battery
7. tery power it will beep once and then remain silent While running on battery power if the battery begins to run low the alarm will beep four times per minute The alarm can be silenced for 24 hours by pushing the blue button on the front of the power supply For more information see the owner s manual Learn More CyberPower PSU meee meeen There are status lights on the front right of the CyberPower PSU Refer to the E atit Replace Battery and Missing Battery status lights The Replace Battery status light will be red if the battery needs to be replaced An audible alarm will also sound with two beeps every three minutes when the battery needs to be replaced While running on battery power if the battery begins to run low the alarm will beep four times every two minutes The alarm can be silenced for 24 hours by pushing and holding the blue button on the front of the power supply for three seconds The Missing Battery status light will be red if no battery is connected to the power supply For more information see the owner s manual Learn More APC PowerShield PSU Model CP24U12 To determine the model number loosen the screws in the battery compartment at ie ie located at the bottom left of the PSU lift the PSU up and look at the model __ number on the back of the unit There are status lights on the front right of the ee APC PSU Refer to the Battery Status light It will be red if the battery needs to be replaced or if i
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