OHP 7000 Manual
Contents
1. ee Speaker CDIR SD Card Slot _ _ Audio out imp rEg On Off CD RW USB Port RCA Jack Power 2 2mm 1 1 On Off OHP 7000 User Manual Warranty gt Limited Warranty IntelliTouch warrants this product to be free from manufacturing defects in material and workmanship under normal use and conditions for a period of 3 years from date of original purchase in the United States Should service be necessary under this warranty for any reason due to manufacturing defect during this 3 year period from date of original purchase IntelliTouch will either repair the unit or replace it with a reconditioned unit at no charge You may return the unit to IntelliTouch 5160 Carroll Canyon Road San Diego CA 92121 e Pack the unit in a well padded heavy corrugated box e Enclose proof of purchase e Enclose your check or money order payable to IntelliTouch in the amount of 10 00 to cover shipping and handling costs e Ship the unit prepaid via UPS or parcel post insured Note This warranty is void if the product is a Damaged through negligence misuse abuse or accident b Modified in any way c Damaged because it is improperly connected to the equipment of other manufacturers This warranty does not cover a Damage to equipment not properly connected to the product b Costs incurred in the shipping of the product to IntelliTouch c Damage or improper operation of unit caused by customer abuse misuse neg2. cont d My gt Adding New Tracks to the Player via USB Win Once connected via USB the player will show up as two removable drives i e Drive E amp Drive F in the MY COMPUTER window The first drive will represent the on board memory 128 MB The second drive represents the built in SD Card reader only available if a card is inserted The MY COMPUTER window is where you can manage the content on your player From this window you can add copy or delete files that are stored on your player gt Copying New Tracks to Your Player Win El Using the power switch on the back of the unit turn the player off Plug the USB cable into the USB port on the back of your player Plug the other end of the cable into the USB port on your computer EJ Turn the POWER switch to the ON position LCD will show an icon of a computer and a memory card with the word READY Locate and select any MP3 or WMA audio file s or file s O Copy the files Go to My Computer and double click on Drive E or F E Paste the files to the selected drive El Turn the POWER switch on the back of player to the OFF position W Remove the USB cable and turn the player back to the ON position gt Adding New Tracks to the Player via USB Mac Once connected via USB the player and SD Card if inserted will show up as a disc on your desktop Copy drag or save the files to the drive When completed drag the drive s to the trash to unmount gt
3. here to view script options Category Description announces holiday specials while offering your customers warm holiday wishes and heartfelt appreciation for their business Sample Message As the year draws to a close and the spirit of the holidays fills the air we d just like to take a moment to thank you for trusting us with all of your real estate needs At Jones and Morgan Realty we understand the importance of building and maintaining personal relationships and we genuinely consider each one of our valued customers to be a member of our extended family Fram all Af ue uau Aue mast sinasara wichas far a hannu halidau sansan and a haabhu arae Professional Production Services from On Hold Plus IntelliTouch s certified production partners offer complete professional production services featuring national broadcast quality voice talent Your finished on hold messages can be sent as a fully mixed production or the voice files can be emailed individually for use with the MessageStudio Software With MessageStudio you can add these professionally voiced message files to the program for playback with your choice of background music It s simple quick and easy For information on getting a professionally produced custom on hold audio message for your company or organization call us at 800 839 7277 or visit our web site at www onholdplus com O OHP 7000 User Manual Specifications General On board memory 128
4. the Recording a CD entire contents previously contained on the SD card is erased After recording Onto an SD card to the SD card the unit will automatically go into playback mode will overwrite OD NOTE When recording to an SD card the program content stored on the the contents of built in memory is not erased To play from the on board memory remove the the SD card SD card and press the PLAY button to resume playback Make sure any important files gt Recording Time are backed api Recording time via the CD drive is limited to around 2 hours and 54 minutes This is more than enough to record an entire audio CD to built in memory If an MP3 CD containing over 2 hours and 54 minutes is inserted the player will record as much of the CD as memory permits 2hr 54 min for built in 128MB and up to 23 hrs and 40 min on a 1GB SD card gt Erasing Memory The time that it takes to erase the memory varies from a few seconds to several minutes The erase time is based on the number of tracks and the length of the tracks being erased A row of diamond icons will show the progress of the erasure IMPORTANT To prevent accidental recording of a CD please remember to remove the CD from the drive once recording is completed The player is designed to automatically record any CD in the drive to memory when the lid is opened and closed or when power is turned off to the unit and then reapplied O OHP 7000 User Manual Operation
5. External SD Flash Card The player is also equipped with a slot for a Secure Digital SD flash card Files can be copied to the card by putting it into the unit and connecting the USB cable to a PC Alternately files can be copied to the card by connecting a smart media card reader to the PC s USB port and copying files directly to the card Using an SD Flash Card The player has an SD card slot located on the right side of the player Insert the flash card label side up When you insert an SD card the files on the card will override the built in memory While the card is in the unit you will not be able to see the tracks stored on the on board memory gt About MP3 ID 3 Tags MP3 files contain information tags that are displayed on the LCD title artist amp album Audio files transferred via USB or played via an SD card retain their tags MP3 files put on a CD and recorded through the integrated CD drive will lose their tag information O OHP 7000 User Manual Playback Operation gt gt VEENBV VENS Playback Playing Audio Stored in On Board Memory or on SD Card By default the unit is always in playback mode When unit is playing the LCD will display a running time and the P icon will be shown on the LCD Playback can be stopped by pressing the PLAY STOP button Moving Between Tracks While in Playback mode you can move between tracks by pressing the lt buttons on the unit Fast Scann
6. Grand F Faroe _ Pocatello vi at ph mN Wenta sa Joplin Oklahoma he P Amari IN gt Mobile Pen i 5 Corpus Tn TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way Specializing in Telecom Equipment of all Brands Carrier Services Technician Services Maintenance Agreements amp Purchasing Excess Telecom Equipment will always do my best to match or beat any competitors bid Local 863 614 1900 Toll Free 866 770 4930 Fax 888 782 3072 Email telephoneman telephonemanofamerica com URL www TelephonemanOfAmerica com URL www AvayaPartnerAcs com URL www SkypeMyPBX com URL www shop telephonemanofamerica com ON HOLD PLUS Music On Hold for Use with PBX Phone Systems MP3 Digital On Hold Audio Systems OHP 7000 7000 User Manual On Hold Plus 7000 Digital MP3 CD Autoload System A 4 z Feler N imite ae 7 MP3 Sa OsSBe gt FLASH MEMORY 3 Before using this unit please read these operating instructions carefully Afterwards keep them handy for future reference OHP 7000 User Manual Supplied Accessories USB Cable Audio Cable RCA to Mini AC Adapter HoldTracks MP3 CD MessageStudio CD Adapter OHP 7000 Features Integrated CD Autoload drop in a CD close the lid and the unit automatically records the audio content from the CD to built in memory or SD card HoldTracks Audio CD a collection of nearly 3 hours of music in a variet
7. MB Maximum memory supported SD 1GB Supported bit rates 32 320kbps External memory slot Secure Digital SD Memory Card Interface USB 1 1 Playback modes repeat one repeat all repeat all shuffle Audio output mode mono analog ID 3 tag support Firmware upgradeable via USB LCD 6 line backlit display Built in monitor speaker Interface devices USB port RCA audio output Minimum operating system player USB connection Windows 98 98 ME amp SE 2000 XP Mac OS 9 0 4 or later OS X 10 1 or later Warranty 3 years 1 2000 o o o o o o o o o 000000 00000 o o o o o zocoozo000000000 000000000 0 0 0 200000000000000 200000000000000 200000000000000 90000000006 9000800 o O A m 2200000 Analog Audio Output 8Q 4 volts peak to peak 600 Q 8 volts peak to peak 7 000 9998800000096 o0000000090000000 o0 s o 3 oo cee ee 02 fee Po o o o Power 12VDC 500mA Source 110VAC 60Hz UL CSA power pack Playback Capacity Audio CD 80 minutes MP3 CD 480 minutes Internal memory up to 128 MB 480 minutes at 32 kbps 32K rate SD Card up to 1 GB 4000 minutes at 32 kbps 32K rate Supported Audio Standards Integrated CD Drive Audio CD MP3 Encoded CD USB or SD Card MP3 WMA CD Sampling Rate 96kbps 32K mono CD Media Supported
8. MENU mode Also used to select track for REPEAT 1 playback VOLUME lt menu A v Operating nstructions Recording Audiofand MP3 COs a PLAY STOP Used to begin and stop playback Also used to store track volume Up Down Scroll and mode settings Navigates up and down Forward Backward Scroll through tracks in memory while Navigates forward and backward in MENU Mode through tracks in memory while in Playback Mode OHP 7000 User Manual Operation gt Adding New Audio Using the CD Drive The OHP 7000 will read ordinary Audio CDs and MP3 encoded CDs Each time you record a new CD the audio content stored on the on board memory will be erased and replaced with the new audio from the CD Recording a CD Place CD in the drive and close the lid LCD will show CD READING followed by ERASING FILES Recording will begin in real time regardless of disc format MP3 or Audio CD Files recorded to memory will automatically be named Track01 mp3 Track02 mp3 etc El When recording is completed unit will automatically return to playback mode NOTE Audio recorded via the CD drive is sampled at 96kbps At this rate the player can record 2 hours and 54 minutes of audio to the built in 128 MB memory 1 gt Recording a CD onto an SD Card To record to an SD card insert an SD card into the card slot on the right side of WARNING the unit place CD in drive and close the lid When an SD card is recorded
9. er Manual MessageStudio Player Software gt Creating Custom On Hold Audio With MessageStudio software creating professional sounding custom on hold audio is simple quick and easy MessageStudio will run on any Windows based PC with a sound card Mac users can run MessageStudio by using Virtual PC version 3 0 or greater This easy to use software allows you to simply and easily create new on hold message productions any time you wish You may record new messages in your own voice using a mic hooked up to your PC sound card or have messages professionally produced by On Hold Plus or any other professional voice talent see MessageStudio Writer on the previous page When your production is finished click the EXPORT AS MP3 button and copy to either the on board memory via the USB port or to an SD CARD via a flash card reader connected to your PC s USB port MessageStudio works with any WAV or MP3 audio files There are 20 different music files as well as a choice of professionally voiced thank you for holding gt messages included with the MessageStudio software Recording Messages in Your Own Voice Using the MessageStudio Player Software and a mic hooked up to your PC s sound card you can record professional sounding messages in your own voice To record click the RECORD MSG button in the MessageStudio Player window NOTE Confirm that your MICROPHONE is selected as a recording input in your sound card contro
10. ing Through Tracks While in playback mode you can fast forward or rewind through a track by holding the lt or button When in Fast Scan Mode lt q lt q or PP will be displayed in the upper left of the LCD window Playback Modes The player is set to the PLAY mode as a default You may stop playback by pressing PLAY STOP Using the G7 button you can select from one of three modes The repeat icon in the LCD will show which mode you are in CG Repeat all tracks in order C S Repeat all tracks in a random order CG Repeat the current track only Selecting a Single Track for Playback Press the MENU button LCD will display track names Use the up down arrows to navigate to the desired track Press the MENU button to select the track a will appear next to the selected track Press the button to return to playback the display will show J Saving Your Playback Settings The unit can save volume level repeat function and track selection settings To save settings follow these steps Press PLAY STOP button once to stop playback Press and hold PLAY STOP again until the LCD shows SETTING SAVED Press PLAY STOP again to resume playback Playback After Power Loss If power to the unit is lost the unit will automatically resume playback as soon as power is reapplied If saved volume level repeat function and track selection settings are recalled as soon as power is reapplied and playback begins Q OHP 7000 Us
11. ligence or failure to follow operating instructions provided with the product d Ordinary adjustments to the product which can be performed by customer as outlined in the owner s manual e Damage to compact discs THIS WARRANTY IS NON TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT ANY APPLICABLE IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED SHALL APPLY TO THIS PRODUCT THEREAFTER IntelliTouch MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE UNDER NO CIRCUMSTANCES SHALL IntelliTouch BE LIABLE FOR ANY LOSS DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS PRODUCT THIS WARRANTY IS VALID ONLY IN THE UNITED STATES OF AMERICA THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS HOWEVER YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE SOME STATES DO NOT ALLOW LIMITATION ON IMPLIED WARRANTIES OR EXCLUSION OF CONSEQUENTIAL DAMAGE THEREFORE THESE RESTRICTIONS MAY NOT APPLY TO YOU OHP 7000 User Manual Information gt FCC Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC R
12. ll free customer support is available from 8AM to 5PM PST Monday thru Friday by calling 800 839 7277 Intellitouch on hold audio that means business 800 839 7277 www intellitouch com On Hold Plus MessageStudio and HoldTracks are registered trademarks of IntelliTouch Communications lntelliTouch Communications All rights reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of IntelliTouch Communications OHP 7000 User Manual10 05
13. ls and that the volume is turned up gt MessageStudio Player Main Window GE HessogeStudio fie EGt Pretrenges Hop FOF Message On Hoki 2C s 7 C scapes Female 14 wav CA Messagasi Make 4 yume Add your choice of background music Add your choice of thank you for holding files from the MessageStudio CD ROM message files from the MessageStudio CD ROM choose from 20 music selections or add a custom message about your company OHP 7000 User Manual MessageStudio Writer Software gt Creating an On Hold Audio Script To assist you in writing your on hold audio script the MessageStudio software includes a fun and easy scriptwriter utility called MessageStudio Writer This utility may be accessed from the main screen of the software by clicking on the Write Msg button located at the bottom right of the screen Even if you re not a Madison Avenue copywriter you ll find the process quick easy and fun Just by asking a few questions the intuitive software will create several choices of beginning and ending sentences for you Simply click on your choices add a sentence or two of your own and you re done it s that easy Your finished script can either be read by you or submitted to On Hold Plus for professional voiceover of your custom messages by one of our certified production partners MessageStudio Writer Main Window lt a Select Message Category View Script Options Seasons Greetings Click
14. ones visit our website at onholdplus com products 5500_ info html Firmware Updates Occasionally updates to the player s firmware are made available These changes can include new features or bug fixes The latest firmware updates are available at www onholdplus com firmware Your player s firmware version is displayed on the LCD when the player is powered on Updating firmware is a simple procedure that involves downloading a file from the site and connecting the player from the PC to the player via the provided USB cable OHP 7000 User Manual Controls amp Functions gt LCD Display REPEAT MODE PLAY MODE P i indicates playback status either displays continuous playback play arrow or stop square mode selected repeat all repeat shuffle repeat one SD CARD indicates that an SD card is present in the memory slot VOLUME LEVEL b h displ lati MEMORY e e D GA displays amount of internal and volume level A external memory in memory card slot ID3 TAG displays name of track and other TOTAL TRACKS identifying information TRACK LENGTH displays total number displays running time and of tracks in memory total length of selected track TRACK PLAYING displays current track selected playing gt Player Controls REPEAT MODE Used to select repeat mode Increases and decreases MENU Volume level Repeat 1 Repeat all Repeat all shuffle Used to enter MENU mode Also used to exit from
15. s operational status Firmware Upgradeable Update the player s firmware from a PC via USB to the newest version by going to www onholdplus com firmware Built In Monitor Speaker allows user to monitor sound with the flip of a switch Wall Wountable unit can play while mounted in a vertical position 3 Year Warranty Set up OHP 7000 User Manual gt Audio Connection to PBX or KEY phone systems gt PBX or Key r System music on hold input Plug AC adapter into wall outlet N Plug AC adapter cable into jack marked DC9V LW Plug Connector Cable to AUDIO OUT jack Plug other end of Connector Cable into phone system s music on hold MOH input jack NOTE If the jack cannot be located contact your phone vendor for assistance USB cable Connect AC adapter to wall power outlet and plug power plug to the jack marked 12VDC Plug USB cable square socket into the USB jack on the back panel of the player Plug the other end of the USB cable rectangular into the USB port on the back of the PC NOTE To copy files to the player from your PC see Copying New Tracks to the Player on page 5 O0 Analog Phones Connection to ordinary multi line analog and KSU less phones requires use of model number OHP 7500 For more info on the OHP 7500 and connection to analog and KSU less ph
16. s recorded into the playback unit at the factory Installation Never install the unit where it would be subjected to heat sources such as radiators or air ducts direct sunlight NO ADDITIONAL ROYALTIES ARE DUE TO ON HOLD PLUS OR ANY OTHER THIRD PARTY sBicdeciie dst MUSIC LICENSING AGENCY moisture or rain For a complete copy of the licensing agreement go to mechanical vibration or shock www onholdplus com music_license html electromagnetic radiation e When the unit is used with an AC power adapter do not wrap the unit in a cloth blanket etc If you do so the temperature inside and outside the unit may rise considerably resulting in malfunctioning of the unit or serious accidents e For the unit to operate at its best it should not be subjected to temperatures below 5 C 41 F or above 35 C 95 F p Warnings e Before operating the unit please read this manual thoroughly and retain it for future reference e To prevent fire or shock hazard do not expose the unit to rain or moisture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel only p gt Care amp Maintenance Cleaning Do not use volatile chemicals on this unit Clean by lightly wiping with a soft cloth Electrostatic Discharge If the unit is subject to electrostatic discharge the unit may malfunction and require user to reset the unit by turning the power off and then back on again pp Customer Support To
17. ules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation The unit may malfunction when there is radio interference apparent on the power line signal line The unit will revert to normal operation when the interference stops If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment using an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment gt Precautions Music Content License Your purchase includes a perpetual license for unlimited use on a single telephone system of the music content provided with this system as well as the content which wa
18. y of formats combined with professionally voiced thanks for holding messages USB Connectivity transfer MP3 or WMA files directly to built in flash or SD card On Board Memory unit comes with 128MB of on board memory and is preloaded with nearly 3 hours of music content in a variety of styles Choose to repeat one or all tracks Autostart After Power interrupt unit starts back into play mode when power is reapplied Save Settings Function save track playback mode and volume settings Settings are retained even after power loss Digital Flash Memory on board memory retains music message content even during power loss unit ships with preloaded audio Unit automatically starts in playback mode and retains track and volume settings after power loss SD Memory Card Slot upgrade the 7000 s memory up to 1GB over 70 hours by adding a Secure Digital Card SD 3 Repeat Options unit supports repeat all repeat all shuffle amp repeat one track functions MessageStudio Software allows user to create fully customized on hold audio content on a PC and then save the file as an MP3 analog with ID3 tag identification for transfer to the 7000 or an SD flash memory card Backlit LCD Control Panel 6 line backlit LCD panel displays ID3 tags with descriptive track names for easy identification and selection Display also shows a variety of important information so user can choose playback preferences and easily determine unit
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