ITIC USER MANUAL
Contents
1. INTERNET TICKET PROCESSING oO a MAPPING VERSION TIC USER MANUAL When safety is on the line Your comprehensive guide for using ITIC to process Locate Hequests ondine Know what s below s Call 811 before you dig ZW T UPDATED JULY 25th 2013 INTRODUCTION X Z INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your locate requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate ITIC locate requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read it from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your locate requests See page O03 for details An important word from the editor This document contains many color drawings actual screens2. Name John Doe Question Can you tell me how to set up multiple ITIC accounts for my company SEND LOGGING IN TO ITIC X Z INTERNET TICKET PROCESSING READY ONE EGALI First navigate to the Kansas One Call home page www kansasonecall com Then identify yourself by clicking on Excavator or Utility whichever is appropriate Welcome to Kansas One Call To continue please identify yourself as one of the following Kansas One Call is the underground utility notification center for the state of Kansas Through this facility you can notify operators On the next page click File a Locate Request Now of underground facilities of proposed excavations to request that the underground facilities be marked Enter your email address and password then click Login If you have forgotten your password click Forget your Password and we will 1 1 NA h v fi DN i i yu ih 1 Ft di gua M nea it P hi jJ A jA y y M id A y 1 na qu UA AI ON UU AEE TR RENATO V email it to you J 47 i Excavators ITIC Program Kansas One Call Kansas One Call is pleased to offer ITIC Now in addition to calling 811 Excavators can also file utilit locate requests online by using this easy to use software application Planning an excavation Get started today and File a Locate Request Now HELPFUL MAP
3. The title of the profile will appear in the drop down menu once you have submitted it The new profile can now be used when preparing a locate request The fields on the locate request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help Chat Live ro IC Create Job Profile Edit Job Profile OT Kansas One Call acne giles NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests Hours Mon Fri 8a 5p Onsite Contact Information Alt Contact STEVE SMITH Phone No 555 555 5566 Excavation Information Type of Work INSTALLATION OF FENCE Work Being Done For JIMMY HOMEOWNER Duration 1 DAY Edit amp Delete To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down Create Job Profile Edit Job Profile A d Call INSTALL FENCE Work Profile Information Profile Name Edit Add or change any information as needed Hemember All fields are optional Onsite Contact Information Alt Contact Phone No Excavation Information Su b m it Duration Cl i C k S U B M IT tO save Trenchless Excavation Explosives changes additions Click DELETE to delete the selected profile SUBMIT A Location Information County City Place Choose the county in which all of the work wil
4. DD MM MMMM Lat North 38 34 885833 Lon East 92 e State Plane Coordinate Feet SPCS 12 474000 Lat North 1721245 57 Lon East 441728 68 Degrees minutes and seconds DD MM SS SS e State Plane Coordinate Meters SPCS Lat North 40 3336 Lon East 92 42 35 Lat North 524647 84 Lon East 482239 34 e UTM should be entered as follows Zone Lat North 4469955 24 Lon East 524574 44 SUBMIT Location Information Continued Township Range and Section TRSQ These fields are used to enter Township Range and Section Quarter Information TRSG You will need to enter the information in the correct format for accurate results This information is not required Do not enter zero before any Township Range or Section Quarter number If on any locate the excavation site travels into a different township or range please put the first set of TRSQ information in the TRSQ fields then put the second set of TRSQ information in the Location of work field Be sure to clearly separate any additional information from the marking instructions For example T 279 R 2E S Q 3 NE NVV T 265 R 1W S Q 2 NE NW 11 SE SW T 7S R 38W S Q 1 T 345 R 20E S Q 4 5 6 Township Caller Provided TRSQ Caller Provided TRSQ Enter Y if you provided Township Range and Section Quarter on this locate Enter N if you did not provide this Information The ITIC system will not allow you to enter special characters such as
5. G sign or by dragging the marker down on the bar You can also zoom in E MAPLE ST and out by using the middle rolling button on your mouse when your mouse point is LS NOIHOJP S Tama of Lee on the map change Shape Change Size Clear Delete Last Change Shape Size Used to change the shape amp size of the default polygons Draw Identify Measure Use this function to place Use this function to identify roads Use this function to measure points and lines on the highways rivers creeks etc on the the distance between points map and create an map that may not show a name The on the map Using this tool excavation polygon name will appear in the bottom section regularly ensures proper around the your dig site of the map next to Highlight Zooming coverage of excavation in on the map makes more areas and confirms names visible distances along roads SUBMIT i MAP IT Continued a E FINDING THE CORRECT LOCATION ON THE MAP Automatic Address Search 5 heh n ntn If the system finds an exact match for the address provided the map displays a polygon already drawn default polygon Check the following to confirm the system A has found the correct location The street name is spelled correctly The nearest intersecting street provided is the closest intersecting street to the jobsite The city provided is the city the polygon is located in The Search Results drop down for multiple matc
6. TIPS LOGIN Use the binocular or Google buttons found at the top right hand side of the map to help find your site location Email ro Questions Chat Live Now Password Forget your Password By logging in agree to the Terms and Conditions NA FYI By logging in you agree to the Terms and Conditions You can read z e 4 ve full text by clicking the Terms and Conditions link GET SET GO SUBMIT A LOCATE REQUEST Z INTERNET TICKET PROCESSING The ITIC Main Menu appears upon login Help ChatLive Logout In this section you will learn uic Kansas One Call to prepare STANDARD locate requests Use the Buttons Below to Navigate Through The ITIC Application Edit Account Submit a Locate Request Update Ticket Incomplete Task Click Submit a Locate Request D 0 meetsenh AA E re mc manual Submit a Locate Request Main Menu Help Chat Live 2 Qr IC Kansas One Call ITIC USER INFORMATION NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests qu Hours ad Mon Fri 8a 5p 316 555 5555 Phone No Contact JOHN DOE EXCAVATOR INFORMATION Company JOE S BACKHOE SERVICE 111 Address Street MULVANE City State KS Zi 67781 p Email Address briancasey occinc com Fa
7. any Page LO P iil ee MORROW ST while you are processing your locate requests SUBMIT MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Street Address Search o and The map will center in the county listed on the ticket Use the Street Search feature to manually search for the area Street Search Addr 250 Street LOCUST ST Cross Street MAIN ST City Place MORROWVILLE In the Street Search box the fields default with the information entered in the Location Information This information can be changed in order to search for different areas on the map Changing this information does NOT change the information in the Location Information fields it only changes your search criteria You may enter a single street with the city another intersection with the city or just the city itself If the new data entered is found it will be centered on the map If you are working on a street or road with State County or Hwy in the name and it has an alternate name use the alternate name to expedite the map search If you have a number in the street name hwy or county road search only the number Changing the information in the Street Address Search box change the information entered in the Location Information fields Make changes to Location Information fields separately Click on the Chat Live icon at the top of any page to while you are processin
8. is copied from the Requested Location Click the search button to the right of this field to search the location on the Google map To search a different intersection remove the address street and intersecting street and leave the city Then enter the new intersection preceding the city in the format shown below Requested Location 309 FREMONT AVE at 3RD ST WINONA After the location is found you can draw the polygon on the Google map MAP Manual Google Map Search Map It Requested Location 309 FREMONT AVE at 3RD ST WINONA ih ih CE Guidelines for drawing a Google Search FREMONT AVE at FRONT ST WINONA Search polygon on page 27 1 2 f you draw the polygon on the Google map you must click the OCC view button to verify the polygon on the ITIC map before submitting NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you i 100 m ner te Im Map data 2012 Google Terms of Use Report a map error are processing Change Shape EUER Size Clear Delete Lasi our locate Place WINONA CITY Highlight aie y Grid T 11 R 35W S 31NE Segment Len 459 57 ft erations 06239 jMiBasura requ ests Lat 39052391 Tatal Len 150575 f C4 Lon 101 242042 Hours Mon Fri 8a 5p SUBMIT MAP IT Continued POLYGONS El Using Default Polygons SEED vert 1320 APACHE ACRE at D
9. submitted to review after 9pm will be reviewed the next business day If you find any errors call 800 344 7233 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will send you an email The email will contain additional instructions on how to correct your ticket It includes an incomplete task identifier to help you find your unfinished ticket See the Incomplete Task Section pg 31 If you do not receive a copy of the completed locate request it is your responsibility to re submit the request No excavation should take place until you receive a copy of the completed locate request and ALL utilities have responded A LOCATE REQUEST 31 An Incomplete Task is used to resubmit incomplete INCOMPLETE TASK returned tickets online without retyping the infor eres meaner mation The call center provides an explanation of the issue Involved and assigns an Incomplete Task ID Number when returning a ticket This function is used to correct an ITIC that was returned Continue Cancel Click the Incomplete Task button at the ITIC main menu screen pg O5 and enter the Incomplete Task Identifier Number Click Continue to open the ticket Review the comments from the center before making any changes to the ticket Verify all of the information on the ticket Do NOT change information that does not need to be changed Remove all void notes from the Loca
10. 10O00FT THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST Work Taking Place at an Address Enter the address number in the address field and the street associated with it in the street name field For example Mark entire front half of lot Mark 10ft radius of house Mark from front corners of house D Steps Location Information to rear lot line for width of lot County WYANDOTTE 4 City Place KANSAS CITY House 8101 Be sure to clearly describe the entire extent of the work area Street Name MINNESOTA AVE Closest Cross Street N 82ND ST MARK FROM FRONT CORNERS OF HOUSE TO REAR LOT LINE FOR WIDTH OF LOT Location of Work Lat North Lon East Township Range S Q Please do not use or for feet amp inches as some printers can t print these characters It s best to use feet ft foot and inches or in SUBMIT I Location Information Continued E E Work Taking Place or Starting At an Intersection If work begins at the intersection no driving directions are required Simply describe how far and in what direction s the work will take place For example Mark 100ft radius of above intersection Mark a square area 2oft N and W from NW corner of above intersection Mark entire W rd right of way of Elm Ave going N from Main St for 250ft Be sure to clearly describe the entire l l gt Steps 4 Location Information extent of the work area
11. Bow Pn os SUBMIT A LOCATE REQUEST E INTERNET TICKET PROCESSING STEP 4 MAP IT A Brief Introduction In this section you will learn in detail how to use the mapping application to draw the excavation polygon REMINDER Not all KOC members see the map The map G polygon are used to determine which member utilities will receive the ticket The map will automatically search by the address intersection TRSQ or Lat Lon provided once you have en tered the required ticket information If the location is found it will be displayed in the center of the map Other wise you may need to search manually for the correct area Once the correct area is found you will need to draw a polygon to encompass the entire area of excavation which will determine the utilities to be notified THE MAP Search Results If ITIC finds one or more matches for your site the Hequested Location options will be listed here Click the drop down list to This field will auto fill the data entered view all options and select the correct location from Location Information Not seen in Google View ia TOP PORTION of ITIC MAP Requested Location 8100 W 22ND ST N at N ROCK RD WICHITA a 4 Search Results 8100 W 22ND STN WICHITA 4 lt click for more results Street Address Search Lat Lon Search Use this button to manually search for a TRSG Use this button to manually specific address street intersection and or Use this butto
12. Closest Cross Street field SUBMIT A LOCATE REQUEST i STEP 3 Location Information Continued Use ONLY the following approved abbreviations when formatting the location of work or driving directions Tickets formatting with abbreviations other than those shown will be DA FYI returned to the user for correction P Feet FT Inches IN Miles MI Yards YDS 4 East E North N south S West W a Northeast NE Northwest NVV southeast SE southwest SW Coord Type Lat North Lon East Zone These fields are used to enter Lat Lon coordinates and require a specific format to obtain accurate results This information is not required All necessary information is required if Lat Lon coordinates are entered Lat North Lon East S Q select the correct coordinate type from the drop down menu If you do not know which format your coordinates are In enter the coordinates back in the Location Description field NAD27 DEC LAT LON DECIMAL NAD27 DM GPS DD MM MMMMM NAD27 DMS LAT LON DMS NAD27 SPCS STATE PLANE FEET NAD27 UTM METERS NAD83 DEC LAT LON DECIMAL NAD83 DM GPS DD MM MMMMM NAD83 DMS LAT LON DMS NAD83 SPCS STATE PLANE FEET NAD83 UTM METERS Se Enter the Lat Lon coordinates in the Lat North and Lon East fields for each format type as follows C Decimal DD DDDDD Lat North 40 56000 Lon East 92 09722 Degrees minutes and decimal minutes
13. County WYANDOTTE City Place KANSAS CITY House Closest Cross Street Street Name MINNESOTA AVE N 82ND ST MARK 100FT RADIUS OF ABOVE INTERSECTION Location of Work Coord Type Zone Lat North Lon East Township E Work Taking Place or Starting Cair Provida THSC Away from an Intersection If work does not begin at the intersection and is not taking place at an address provide driving directions to the worksite from an intersection of two named roads This method may also be used if work is taking place at an address but you do not have the address information For example From Elm Ave go W on Main St approx 800ft to vacant lot on N side of rd Mark entire vacant lot From Jones Rd go N on Oak Ave 450ft At that point mark entire rd right of way of Oak Ave going further N 2oUft From Main St go N on Elm Ave approx 500ft to unnamed rd then go W on unnamed rd approx 250ft to white flag on N side of unnamed rd Mark 10ft radius of white flag Note Regardless of which of the method you use to describe your work area be sure to enter the name of the rd that work is actually taking place on in the Street Name field If work is taking place on an unnamed rd list unnamed rd in the street name field and enter the nearest road to intersect the dig street unnamed rd in the intersecting street field In the last example you would enter unnamed rd in the Street Name field and Elm Ave in the
14. EGEER AVE WINONA 320 APACHE ACRE at DEGEER AVE WINONA Default polygons are displayed only if an exact eee nea match for an address is found during the automatic search In counties without parcel data the polygon may appear block to block off one side of the road or along the section of road that includes the address range D MW FOURTH ST a WIN W THIRD ST In counties with parcel data there will also be a place mark displayed on the on the exact parcel or along the road at the approximate location of the parcel 926 LAWRENCE ST at GROVE AV EMPORIA found the requested address Use the Change Shape and Change Size buttons to toggle through various shapes and sizes to find a polygon that completely covers the entire area of excavation LAWRENCE ST LAWRENC rm E kat If the entire area of excavation gangs naed orange sad Sead Dose Lasi CANNOT be included within one ms 813 of the default polygons click the Clear button and hand draw the polygon See next page for Hand Drawing the Polygon Instructions 3i Default polygons only an area where ITIC thinks the site is located SUBMIT A LOCATE REQUEST Z INTERNET TICKET PROCESSING STEP 4 MAP IT POLYGONS Continued Hand Drawing the Polygon select Draw and
15. TERALS INSTALLING SANITARY SEWER LATERAL INSTALLING SENTRICON INSTALLING U G TELEPHONE SERVICE INSTALLING WATER MAIN AMT Trenchless Excavation Duration Trenchless Excavation l Type keywords install water main etc to generate a list of options Make a selection from the whenever possible SUBMIT A Excavation Information Continued Work Being Done For Enter the name of the person company or organization the work is being done for Duration Enter the amount of time anticipated to complete the excavation l e 1 day 1 week 10 days etc Step 2 Excavation Information Type of Work Work Being Done For Duration Trenchless Excavation T Explosives END lt GO BACK CANCEL NEXT STEP gt Trenchless Excavation Explosives Trenchless Excavation is sub surface horizontal If you are using explosives during excavation activity conducted parallel to the excavation select Y for yes otherwise surface of the earth As its name implies it does select N for no not use trenching or vertical digging as the primary means of excavation It includes but is not limited to directional drilling horizontal boring tunneling auguring pushing ramming or geo probing below ground that Is not readily visible from the surface select Y for yes N for no Do not use the BACK or FORWARD buttons of your web browser DA FY Internet Explorer Firefox Safari et
16. Y Interstate I I 70 Lane LN Terrace TER Parkway PKWY Place PL Hoad RD otreet ST Know what s below Call 811 before you dig and MEASUREMENTS 1 10 OF A MILE 2 10 OFA MILE 3 10 OF A MILE 4 10 OFAMILE 5 10 OF A MILE 6 10 OFA MILE 7 10 OF A MILE 8 10 OFA MILE Click on the Chat 9 10 OF A MILE Live icon at the top of any page to 1 16 OFAMILE 110 YARDS 330 FEET while you 1 8 OFAMILE 220 YARDS 660 FEET are processing 1 4 OFA MILE 0 25 MILE 1320 FEET your locate 1 3 OFAMILE 0 33 MILE 1760 FEET requests ae 3 8 OFAMILE 660 YARDS 1980 FEET X 1 2 OFA MILE 0 5 MILE 2640 FEET 2 3 OFAMILE 0 66 MILE 3520 FEET 3 4 OFAMILE 0 75 MILE 3960 FEET 1 MILE 1760 YARDS 5280 FEET NET TICKET PROCESSING I GOOGLE POSITIONAL SHIFT In this example the work area is located on the E side of William St between Franklin St and Lorene St For help see page 27 When drawing the excavation polygon on the Google map click the OCC button to verify the polygon on the ITIC map before submitting The polygon alignment may be different between the two maps Polygon GOOGLE MAP Polygon OCC MAP MARGARET ST Callaway St FRANKLIN ST FRANKLIN ST FRANKLIN ST LORENE ST LORENE L KAREN DR TST WILLIA CALLAWAY ST CENTER ST CORRECT You must adjust or modify the polygon to cover the o 5 MARGARET ST entire excavation area as It Is z depic
17. c Please use the buttons at the bottom of the form PROFILES Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Locate Request process Profiles Main Menu Help Chat Live iC Kansas One Call Profiles are located at the top of the second page of the locate request form gt Onsite Contact Information Alt Contact Phone No b Ctan Create Job Profile E Click the profile drop down and select CREATE JOB PROFILE to create a profile E Help Chat Live D Create Job Profile n e C Al Edit Job Profile Create a name or title for the profile The title will appear in the profile drop down menu for selection Work Profile Information Profile Mame Onsite Contact Information Alt Contact Phone Ma You can create profiles for a specific foreman contact or type of work which may always include the same m d u rati on ma rki n g Trenchless Excavation fl Explosives fl instructions etc Excavation Information Location Information You can also create profiles for MEN specific counties or cities that you work in City Place Location of Wark ALL FIELDS ARE OPTIONAL E SUPMIT Glick SUBMIT when complete INTERNET TICKET PROCESSING PROFILES Continued
18. d is based on the location where the excavation polygon is drawn If there are any utilities in the area that are not listed on the ticket you MUST notify them directly Submit cancel or suspend the ticket by choosing one of the options a the bottom of the page If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC main menu Clicking Go Back will return you to the location information and map page of the request Clicking Suspend will place the ticket in the suspend file where it will remain until the end of the current business day UTILITY NOTIFICATION SCREEN Tier 1 Members to be Notified by KOC District Company Phone Number ATMOLA02 ATMOS ENERGY 913 254 6348 ATT301 ATT DISTRIBUTION 866 861 7678 BPUO1 KC BPU ELECTRIC DEPT 913 573 9575 BPUO2 KC BPU WATER DEPT 913 334 5701 of Districts 4 If you are ready to submit your ITIC locate request click the Next Step button on the bottom of the screen ATTENTION o A E N E EAN EE EA I EE E NEEE N EREE E E EE EENE EEREN The call center will send you a confirmation copy of your completed locate request Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn REMEMBER Tickets
19. e point from the polygon and move the point to a new area on the map Click the mouse button right or left to set the new point Repeat these steps until you have re shaped the polygon to encompass the entire excavation area Using the Satellite Option to Verify the Location If you wish to see an aerial view of the site location click on the satellite view button after drawing the polygon on the OCC or Google map The Satellite view can help you verify that the polygon is large enough and has been placed in the correct location Make changes by clicking the clear button and redrawing the polygon Map It Requested Location 8100 E 22ND ST at ROCK ROAD WICHITA Search Results 8100 8100 E 22ND ST N in WICHITA CITY NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC specialist while you are processing your locate LB Terns of Use Remora map enor k hi Change Shape Change Size Clear Delete Last at IET ale Ble T4 t Place WICHITA CITY Highlight 2 Draw re q UESLS AS Grid T 275R 2E5 55W Enclosed Area 14973 52 sq ft ee Measure n v Lat 373125602 Total Len 524 19 ft Hours I ad Lon 37 240885 Mon Fri 8a 5p SUBMIT START DATE INFORMATION Ticket Type This field will default to STANDARD Only 2 business day notice tickets can be processed via ITIC Step 5 Start Date Information Ticket Type STANDARD lt Novembe
20. er Provided TRSQ Abbreviations When entering the information in the street fields you can abbreviate the street modifiers and directional information For example enter N Main St instead of North Main Street The following is a list of suggested abbreviations for street name modifiers Avenue AVE Boulevard BLVD Circle CIR Court CT Drive DR Traffic way TFWY Highway HWY Interstate I 70 Lane LN Terrace TER Parkway PKWY Place PL Road RD Street ST Location Information Continued Location of Work Enter marking instructions and any driving directions in this field Below are Location Information a few things to remember when formatting your instructions EN BEEN All locate requests require House MARKING INSTRUCTIONS in the Location of Work field Street Name Marking instructions should be as Location of Work complete and accurate as possible so the utilities know where any excavation will be taking place Marking instructions must Lat North describe the entire area where the excavation will take place NOT what utilities need to be marked Coord Type IMPORTANT Please provide driving directions from a known intersection any time the dig site does not have a numerical address or is not located at an intersection Driving directions must include approximate distance and specific direction N S E W NW NE SE or SW Example FROM MAIN ST GO N ON 1ST ST
21. g your locate requests SUBMIT I MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Search by Latitude Longitude ITIC will automatically search accurate coordinates provided on the ticket If you wish to do a manual Lat Lon search click the Lat Lon Search button e Enter the coordinates in the correct format The map will center the coordinates on the screen with a point if they are found within the county you have provided Lat Lng Search DMS Lat Lng GPS SPCS UTM NAD 27 NAD 83 TRSG ITIC will automatically search accurate Township Range amp Section 4 TRSQ information provided on the ticket If you wish to do a manual TRSQ search click the TRSQ button Enter the TRSQ in the correct format The grid will appear in the center of the screen if it is found within the county you have provided TRS Q Search Township Range Section Qtr E Ee Click on the Chat Live icon at the top of any page to while you are processing your locate requests gt L X SUBMIT A LOCATE REQUEST X INTERNET TICKET PROCESSING STEP 4 MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Google Map Search If the location is not found automatically by ITIC you may choose to search Google Click on the Google button to change the map view The Search Results drop down box will be replaced with a Google Search field The information in this field
22. g9 7 V Great Bend McPherson ja j Lamar Hutchinsbn A y Newion Pa f sp UE E Darada Pratt fade 9 Auguete Derby Pittsburg Wie Epir Independence Parsons ia Winheld re Coffeyville 2 Jopin Mone b he pho A Bartlesville F ED a Fonca City W ata 100 km Map data 2012 Google INEGI eet Grins H l J Enid Su Oe 50 mi Terms of Use T Repoti a map amor District Code This will show you a list of tickets that fall within the area mapped Clear Polygon Clears your currently drawn polygon Map Help Popup Will helpful notes display a list of Know what s below Call 811 before you dig A z z R EVI AT O N LI ST The following is a list of suggested abbreviations Please spell out the complete word when time and space are available Also known as AKA Information INFO Approximately APPX or APPROX Intersection INTER Between BTWN Mile MI Building BLDG Pedestal PED Cable Television CATV Property PROP Construction CONSTR Railroad RR Click on the Chat Live icon at the Electric ELEC Right of Way R W top of any page to Excavate Excavator EXCAV Subdivision SUBDIV while you are processing Foot FT Telephone TEL your locate requests gt L Highway HWY Underground UG N Inches IN Avenue AVE Boulevard BLVD Business BUS Expressway EXPY Circle CIR Court CT Drive DR Traffic way TFWY Highway HW
23. hing options Automatic Address Search 325 MARTIN ST at OAK ST MORROWVILLE found the requested address UA gt gt o A 1 W ELM ST E ELM ST E ELM ST MORROWVILLE CITY o ISWHHTINS LS _ rm MILLER ST 3 MAIN ST S ST WWALNUTST EWALNUTST Ww iDecnmm a 19TH ROAD SIS H 2H Li iz iz D m A m 5 MAIN ST LS NOLHOM Glick on the Chat Live icon at the top of any page to Google harr B MAPLE oT while you are processing your locate requests SUBMIT i MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Automatic Intersection Search 44 5 tht nn If there is no address or the address was not found ITIC automatically performs an intersection search If the intersection is found the map displays a default polygon on the intersection Check the following to confirm the system has found the correct location The street names are spelled correctly The nearest intersecting street provided is the closest intersecting street to the jobsite The city provided is the city the polygon is located in The Search Results drop down for multiple matching options Automatic Intersection Search MARTIN ST at LOCUST ST MORROWVILLE found the intersection of MARTIN ST and LOCUST ST s MORTON ST I E LOCUST ST E ELOCUSTST 19TH ROAD 18TH RC u O p a a T 2x LS NOLHONS Glick on the Chat Live icon at the E MAPLE ST top of
24. hots and color coded information For best results we recommend that this document be printed in COLOR N Celebrating 30 years of service N ONE CALL CONCEPTS 2 N When safety is on the line Know what s below Call 811 before you dig CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Alternate Contact Information STEP 2 Excavation Information PROFILES STEP 3 Location Information STEP 4 MAP IT THE MAP FINDING THE CORRECT LOCATION ON THE MAP POLYGONS STEP 5 START DATE INFORMATION SUSPENDING A TICKET UTILITY NOTIFICATION LIST SUBMITTING LOCATE REQUEST INCOMPLETE TASK UPDATE TICKET TICKET SEARCH SUGGESTED ABBREVIATION LIST DISTANCES AND MEASUREMENTS GOOGLE POSITIONAL SHIFT EXAMPLE GOOGLE FLOATING POLYGON EXAMPLE JOB LIMITS FOR WORK ON ALONG THE ROAD EXAMPLES WORK OFF PROPERTY AND ROADS EXAMPLE Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line LIVE CHAT X INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist ITIC users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC L
25. ive Help from the same ITIC page used to file the locate request so you get help the moment you most need it Our ITIC experts will assist you immediately while you continue working on your locate request Many users prefer ITIC Live Help to waiting for a return call or emall Reduced Repetition ITIC Live Help is in a simple text format which can easily be shared between several ITIC experts here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation by reviewing the conversation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing locate requests online As your ITIC skills grow so will the number of your tickets that are released directly from review ITIC Live Help is available Monday through Friday from 8am 5pm If Live Help is not available you may leave a message and an ITIC expert will respond as soon as possible Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS p Welcome to ITIC Live Help Please Enter your name below in order to begin
26. l Enter the name of the city or place where the work take place Complete a separate ticket if the is taking place If work is taking place outside of city work extends into another county limits enter the name of the nearest city to where the work is taking place gt Steps g Location Information House House Address Be sure to choose the city physically Enter the number of the address where the work will closest to the worksite This will not necessarily take place Lot building PO box or rural route numbers be the same city as the mailing address are not addresses and should not be used If there is no physical address leave this field blank NOTE If the work area involves multiple addresses leave this field blank and reference the addresses in the Location of Work field gt Steps 4 Location Information County WYANDOTTE City Place KANSAS CITY House Street Name MINNESOTA AVE Closest Cross Street N 82ND ST MARK ENTIRE ROAD RIGHT OF WAY OF MINNESOTA AVE FOR WIDTH OF ADDRESSES 8101 8103 AND 8105 MINNESOTA AVE Location of Work Click on the Chat Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A Location Information Continued Multiple Worksites If you are working on multiple worksites you must file a separate ticket for each work site In other words If you are installing 15 different sewer laterals at 15 different addresse
27. lease use the buttons at the bottom of the form INTERNET TICKET PROCESSING Alternate Contact Information Alternate Contact and Alternate Phone Enter the name and cell phone number of another person involved with the excavation If there is an on site contact enter their name here Use a specific person s name dispatch operator anyone or unknown are not acceptable entries The utilities will contact this person if additional information about the site is needed If there is no alternate contact enter Same in the Alt Contact field NOTE See PROFILES section page 09 to auto fill your routinely used information Onsite Contact Information Alt Contact STEVE SMITH Phone No 555 555 5566 Excavation Information Type of Work Enter the specific type of work to be performed Field locators need to know the specific reason for excavation rather than the work method Do_not use the words Emergency or Dig Examples Installing Sign Installing secondary Electric Repair Gas Service gt Step2 4 Excavation Information Type of Work Work Being Done For Duration Excavation Information Type of Work install INSTALLATION OF CATV DROPS Work Being Done For INSTALLATION OF DECK INSTALLATION OF FENCE INSTALLATION OF NEW GAS SERVICE INSTALLATION OF UNDERGROUND ELECTRIC SERVICE INSTALLATION OF UNDERGROUND SPRINKLER SYSTEM INSTALLING GAS MAIN INSTALLING SANITARY SEWER AND WATER LA
28. make a single click on the map where you would like to set your first point Do not drag the cursor after making a point you ll move the map Click and release to make points as you go Continue setting points until you completely Map n encom pass the entire Requested Location 405 WILSON AVE WINONA Leu area of excavation m OCC To close complete the polygon simply W SIXTH ST click the same square point where you began EI a z 3 e T ud d POLYGON T POINTERS pa WIIFIHER LE EIETH ST gt 1 q E T e Enclose the entire K gt a d Segment Length Ti E z area described on your i E z amp Total Length a z z ticket with the polygon Segment Length m A tells you the length mci c E POURTH ST i e WINONA CITY ways dida e of the polygon WINONA CIT dig street within the segment you re z S polygon except when working with JE a describing a dig site Total length tells E M THIRDETA TTTUI T with a distance off you the length of i gt a street If you are the entire polygon F z Qe sisi enclose SU FAR Change Shape Change Size NH both sides of i ace WINONA CITY Highlight Draw Grid T 115 R 35W 305E Segment Len 54447 f foana the street Lat 39 063407 Total Len 1533718 cic Lon 101 245253 e The polygon should ALWAYS cover the entire distance off the side s of the road that the work will extend when digging takes place i
29. n or along the road HERE S A TIP Always check Place displayed at the bottom left corner of the map This will show the city place your mouse pointer is in If your cursor is in an off white area the Place will be blank representing that you are outside city limits e Knowing the side of the road N E S or W and the direction from the nearest intersecting street will assist you in finding the dig site and drawing an accurate polygon SUBMIT A LOCATE REQUEST X Z INTERNET TICKET PROCESSING GEZINA NE Measuring to a specific point You can use the draw or measure function to determine distances on the map Place the first point at the intersection then click to make points following the road to the end point Watch Total Length indicator at the bottom of the map Once you have measured the appropriate distance click on draw or clear if you used the draw tool to measure and draw the polygon to encompass the entire worksite at that point If you find that the distance measured on the map is different than the distance you have entered in the Location Description correct the distance in the Location desciption Modifying the Polygon Place your cursor on any small square found on the polygon border s you wish to modify the modification point Continue holding the mouse button and stretch the polygon by dragging the point to another position or Click and release to detach th
30. n to manually search for Lat Lon coordinates city see page 23 for more details search for Township Range and Section Quarter FYI Changing the information in the Street Address Search box WILL NOT change the information 3 Gr entered in the Location Information fields Make changes to Location Information fields separately NEED Hours Mon Fri HELP 82 5 amp Click on the Chat Live icon at the top of any page to chat with a live ITIC specialist while you are processing your locate requests SUBMIT i MARRIAGE view Change the image of the map to the OCC Directional map view pictured Satellite view Button See page 28 for example or Google map Click the directional view See page 25 for example button in the direction you would like the map to move You can also grab and move the map by 112 W LOCUST ST at 5 MAIN ST MORROWVILLE found the requested address E Elli adj e holding down the left gt z MORRCWVILLE CITY r mouse button 3 t D n Un ti ja W OAK ST E OAK ST E OAK ST OAK ST ro E ui o Zoom In amp Out Bar T z 3 z z 5 Zoom in for more detail d 3 s by clicking on the plus l T 2 u T sign or by dragging the i W WALNUTET W WALNUT ST E WALNUT sT z o marker up on the bar Q Zoom out for an increased overall view by E LOCHETET RIOCUSLSL PI UA is clicking on the minus z F
31. r 2012 December 2012 gt Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date November 20 2012 at 12 5 48 s Aw 20 21 22 23 24 25 26 27 28 29 30 Ne CNE CEE ESTES Work to Begin Date These fields will default to the minimum start date and time required by state law on Standard tickets The two working day notice period does not include the day the request Is made so the start time will be 12 15am on the third business day This date and time may be modified but will not allow a start date time that is earlier than the two working day notice or later than a 15 calender day notice Once you are satisfied that the polygon encompasses the entire excavation area and you have selected a start date time click Next Step SUSPENDING A TICKET Suspend At this point you may also elect to suspend the ticket Clicking AS gt Suspend will place the ticket in the suspend file where it will SUSPEND remain until the end of the current business day M Tickets sent to review after 9pm CT Monday Friday and all tickets received on weekends and X holidays will be processed as though it was received on the following business day UTILITY NOTIFICATION LIST SUBMITTING YOUR LOCATE REQUEST SUBMIT A LOCATE REQUEST Z INTERNET TICKET PROCESSING After clicking Next Step you will be presented with the Utility Notification screen The list of utilities notifie
32. re a subcontractor and you are excavating protect yourself and your company by filing a locate request A general contractor s ticket does not apply to anyone except the general contractor Similarly a property owner s ticket does not protect a Click on the Chat professional excavator from liability Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A LOCATE REQUEST STEP 3 Location Information Continued X Z INTERNET TICKET PROCESSING Street Name Closest Cross Street Enter the street name associated with the Enter the name of the intersecting street closest to where address If there is no address enter the the work will take place The closest intersecting street may name of the street in which the digging will not necessarily be a major intersection This information is take place on or along required if there is no address listed for the worksite Location Information House Street Name Closest Cross Street Location of Work Lat North Lon East Township Range S Q ADDRESS TIP Use keyword searches start typing in the Street name ex ch to generate a list of street name options Select from the drop down lists whenever possible but only if correct This works for both street fields Street Name ch N CHEROKEE ST S CHEROKEE ST Location of Work CHESTER AVE CHESTER CT CHEYENNE AVE REMEMBER Do not list m
33. s you must file 15 Separate tickets since they are not part of one continuous dig Continuous Dig Many major projects such as utility main line construction or pole line installation can be completed on one ticket In order to file a large work area on a single ticket the job worksite must match the following criteria All work is taking place in one county e All excavation work can be completed within the normal 15 calendar day window All work is a continuous excavation All work is on a single road e No work extends beyond 1 mile in length Exceptions are as follows e f the type of work involves road signs it is considered a continuous dig in this context so you may do multiple sign installations replacements on a single ticket as long as it meets the other criteria single road 1 mile maximum etc e f the type of work involves pole work it is also considered a continuous dig in this context so you may do multiple pole installations replacements on a single ticket as long as it meets the other criteria see above Additionally the maximum length for a ticket of this type is 1 1 8 mile instead of 1 mile as with other types of work e If the type of work involves a Main utility line water main gas main etc you may file a single ticket even if the work turns down another road Bemember the other conditions still apply IMPORTANT There is no such thing as a Blanket Ticket If you a
34. ssing to meet up with the your locate 1st ticket requests gt L X HELP PAGES WORK OFF PROPERTY amp ROADS If the work area is taking place on or along a map geographical feature creeks railroad tracks etc use the same method as work taking place on a roadway However you must include driving directions to the feature As always the driving directions must start at an intersection of 2 named roads and must include approximate distance and direction from the intersection to the work area The excavator is working in the creek and 1Oft on both sides of the creek for approximately 200ft Driving directions should be given as follows From the intersection of CO RD 243A and Patterson St travel west on Patterson St PATTERSON ST approximately 8 5ft to the unnamed creek Travel north following the creek 450ft At this point locate in creek and 10ft on both sides of creek going north for 200ft Click on the Chat Live icon at the top of any page to while you are processing your locate requests L X
35. ted on the OCC map The OCC map is the map that deter FRANKLIN ST FRANKLIN ST mines which utilities will be notified cata LORENE ST k LI LORENE A t 3 d 4 i d CENTER ST HELP PAGES AA GOOGLE FLOATING POLYGON When drawing the excavation polygon on the Google map click the OCC button to verify the polygon on the ITIC map before submitting If the area on the Google map is not on the OCC map it will appear as a floating polygon if it appears in the correct area it is acceptable Polygon GOOGLE MAP OCC MAP Click on the Chat Live icon at the top of any page to while you are processing your locate requests NZ X HELP PAGES JOB LIMITS FOR WORK ON ALONG THE ROAD In the following example work extends SOft from edge of curb on both sides of 118th st from Washington road going west to Wellman Road The distance is 112 miles so the work area must be split into at least 2 tickets Starting at Washington Road and going 1 mile west qwvowW NO Starting 1 mile west of Washington Road and continuing v mile to Wellman Road 118TH ST qwowW NO 5 118TH ST T Another option for the end ticket would be eleme nen starting the location of SACO SHIT work description at the top of any page to intersection of 118th Street and Wellman Road E while you and continue east 1 2 mile T are proce
36. the Street field Pan Map Allows you to grab the map with the curser and move tt Draw Polygon Allows you to map out an area which can then be evaluated using the Search button Ticket Number Header Update Counter Contact Name Caller ID Company Fax Email Type Of Work Work Dane For Trenchless Excavatian County House Number Please do not run a single search for more than 3 months at a tima Will accept partial entry Return to Menu Start Date C 9 End Date zi rH Contact Phone TTT Duration CT Explosives CTA Any County City IA Township ATCHISON Menge BARBER Section TRSO Provided CT Street Intersecting Street Location Remarks Search Map ire Pan Map 3 Oraw Polygon amp Clear Polygon amp Map Help Popup T u 1 cm z b Omaha Atlan Hybrid Map 1e Y PP a an i North Pales Grand d Selis iue Red Oak Creston zi a Island f Pd 5 a Lincoln iro in Lexngionz Keamey 7 W E oaket Y d c iy E F Hastings r Maryville T Beatrice f 1 v TR 7 Es li St Joseph Aichisonc WU j SF T me Leavenworth X R3 71 720 y d x z Manhattan Khaaa ity o eux ii l f Junetion Topeka a rl M as l Abilene City Ovi d Hays fa 1 NB Overian E Salina F m Pak a Kansas ADI r j al J N Empor
37. the ticket S Update Ticket Click Next Step to advance to the Utility Notification Screen pg 30 Once the ticket is completely processed you should receive an email copy of the ticket at the address listed on the request Double check the caller name and make Sure it is yours It s important to be able to contact you directly if someone has questions about your locate If we need to contact you about the ticket we need to be able to ask for the right person NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC specialist while you are processing your locate requests L Hours od Mon Fri 8a 5p To search for an existing ticket without a ticket number simply click on the Ticket Search button found on the Main Menu pg O5 If you wish to search for your tickets enter your name or Caller ID number or both Entering fewer search fields will return more results Enter the county that is on the ticket and set the Start Date End Date to the time frame in which you processed the ticket Then Click Search ITIC will display a list of tickets meeting the criteria you entered Click on the ticket number to open the ticket for viewing or printing You can broaden your search to ALL tickets by not choosing a county or you can narrow your search by entering a street or house number For Instance enter 101 in the address field or Main in
38. tion Description field Re map the area of excavation after completing the requested changes Please take extra care with this step if your ticket was returned due to a mapping problem Click Next Step once you are satisfied mapping is correct The Utility Notification List will appear pg 31 Click Next Step again to submit your ticket for review NOTE The Incomplete Task process will be repeated until the ticket is submitted free of identifiable errors sample Incomplete Task Correction Description CORRECTION REQUIRED VOIDED DO NOT SHOW THIS AREA IN COLE COUNTY PLEASE VERIFY COUNTY Remove all call center void notes from Location Description field gt steps 4 Location Information County GAkE JEFFERSON CITY City City Limits Address 211 Dig Street DIX ROAD Nearest Another Intersecting W MAIN ST Intersecting Street Street MARK ENTIRE PROPERTY Location Description Coord Type Zone Lat Morth Lon East Other OTHER AVAILABLE TICKET FEATURES INTERNET TICKET PROCESSING UPDATE TICKET Use Update Ticket to renew markings on an existing ticket Click the Update Ticket button at the Help ChatLive 2 Logout ITIC Main Menu screen pg O5 TIC Kansas One Call Enter the ticket number to update in the Ticket Number field Use the Buttons Below to Navigate Through The ITIC Application mn Pon Verify all information on
39. ultiple street names in a single street field N If you would like v4 to list nearby K major intersections reference them in the Location of Work field SUBMIT A LOCATE REQUEST ADDRESS LOCATION DESCRIPTION TIPS WC Unnamed Street Enter the appropriate description in the Street Name field if the street does not have a proper name i e unnamed county road hwy 71 west bound exit ramp alley RR tracks Give driving directions to the site when doing so Format the driving directions by referring to an intersection of 2 named roads in the Location of Work field For Instance In the Location of Work enter From Elm Ave go N on Main St approx 400ft to unnamed road go w on unnamed rd approx 350ft to vacant lot on n side of rd Multiple Names for Street If the street has more than one name enter only one of the names in the appropriate street field List any additional names also known as or AKA in the Location of Work field For Instance In the Location of VVork enter Main St Us Hwy 14 This information should be entered as Main St aka Us Hwy 14 NEED HELP Glick on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests L Hours od Mon Fri 8a 5p Location Information ide id p House Street Name Location of Work Coord Type Lat North Township Call
40. x Number 316 555 5544 Untitled Help on Contact Fax Phone Each field has a pop up help box Fax number for the excavator if available Utilities may respond using this fax number listing the field definition 7 requirement T RUM a oe Activate pop ups by clicking on the field titles The ITIC system will not allow you to enter special characters such as O SUBMIT A LOCATE REQUEST Nic Phone Number and Ext These fields will auto fill with the User Name information associated with your login Enter YOUR first and last AAS da the ITIC user entering the information Click the Main Menu icon at the top of the page then click the Edit Account button to update your main phone number Main Menu Main Menu Help Chat Live Kansas One Call ITIC USER INFORMATION Phone No 316 555 5555 Ext Contact JOHN DOE EXCAVATOR INFORMATION Company JOE S BACKHOE SERVICE Address 111 Street 15T ST City MULVANE Email Address briancasey occinc com Fax Number 316 555 5544 EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK or FORWARD buttons of your web browser FYI Internet Explorer Firefox Safari etc Any information already entered will be DELETED P
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