IP blue VTGO 2.0 Softphone User Guide
Contents
1. To map a button frst select the Function from the pick list then touch PET the Hardware Button The same button can be used for more than one j a phone function VTGO wil re register the buttons when focused ths Hotkeys allows other programs to take the buttons when they are focused VTGO LS i Select Function will unregister the buttons when exited ope z Functions that can be mapped are 2 Press Hardware Button Hold Resume Hangup Button 3 Hang up Answer Button 1 Send Button 4 Answer Transfer Finish TX Button 4 Send Flash Button 5 Transfer Finish Transfer Push To Talk Button 5 Conference Clear Selected Speaker Phone Clear All Tip You can assign a hard button to run VTGO when pressed from the Restore Default Start gt Settings gt Buttons Icon The Skins Panel is used to customize the background and text C yt 4306 colors o Apply this background Choose a background scheme for VTGO and ts buttons You can customize this list by adding Background files to deleting files from or replacing files in your unit s Windows folder These fies except Defauk are resource Dialpad buttons text color only DLLs and must bear the names VTGOSkn_ dll Other buttons text color These DLLs contain three bitmap resources named background dialpad and function respectively These resources wil be stretched on VTGO and ts buttons backgrounds You have to use V ual Studio to make these DLLs o Dialpad buttons2. Software Solutions VTGO 2 0 User Manual for Windows Mobile 2003 2005 IP blue Software Soltions LLC 2006 IP blue Software Solutions 2006 Copyright Notice Copyright 2002 2006 P blue Software Solitions LLC All rights reserved The software descrbed in this manual is furnished under a icense agreement and may be used h accordance with the terms of the agreement NO WARRANTY Ths manual is being provided to you AS IS and IP blue Software Solutions makes no warranty of any kind with regard to its accuracy or use Any use of th manual or the information therein is at the risk of the user Documentation may include typographical error technical or other inaccuracy IP blue reserves the right to make changes to ths manual without notice VTGO users are hereby granted perm sion to reproduce this manual for their internal use Al rights reserved Copyright 2006 IP blue Software Solutions LLC Trademarks IP blue VTGO VTGO PC are trade names trademarks and or sende marks of P blue Software Solutions LLC Microsoft Windows 2000 Professional and Windows XP are registered trademarks of Mtrosoft Corporation Cisco CallManager and Cisco VPN Client are registered trademarks of Csco Systems All other trade names trademarks and servte marks used in connection with the Software amp the trade names trademarks and servte marks of ther respective owners Support Contact Information Internet www ipblue com
3. Software Solutions 2006 To login enter your Cal Manager User D and PIN from the soft keyboard then click the Login button If successful the softphone wil reset display the Directory Number associated with your UserD To Log out open Toob User Login Info from the Menu bar and k the logout button The phone wil reset with the defauk profik Press the Cancel button to continue with exisitng device ID Speed Dial E Opens the Speed Dall Window 10 Speed Dial Buttons can be defined pis Cyr 41243 User Login For Extension Mobility please enter user ID and PIN User ID MyUserID Current status LOGGED OUT IP blue Software Solutions 2006 ra any of the defned buttons to start a cal to the speed dial l Faa Click the Tools menu to define and edt the Speed Dil buttons Library 567 823 4345 Support IP blue 212 485 1399 Custodian 67894 Tools Edit Speed Dial To Edit a Speed Dil button Tap the entry h the list and enter the name to be dgplayed and the phone number to be dialed in the spaces provided Speed dial numbers can be configured with special characters Exclamation sign works as Fash token Comma as 1 sec deby Example if speed dal number is entered as 1250 the software wi Edit Speed Dial List send A timed Hook Flash Message wat 2 sec then dial 1250 this is useful when the softphone operating on Call Manager Express in 212 555 1234 Keyswitch mode behind another P
4. blue Software Solutions 2006 p38 IP blue Software Solutions 2005 ww w ipblue com
5. heard 2 Dial the number of the other party you want to conference 3 After the second caler connects Tap Conference agah to connect all three parties You can continue to add more calers until the conference imit is reached 3 6 calers Flash Key Switch Mode Only Sends a timed hook flash on an established calls line or trunk interface used for transfer and feature activation on a remote phone system Call Log Tap to open the Cal Log in Keyswitch Mode Park Tap the Park Button to park the currenty active call The park sbt number wil be displayed If the Call is not retrived t will return to the parking DN after 1 minute DialPad Used to Enter digits for dialing voicemail and any other IVR type system Speed Dial Tap to display the speed dial numbers Tools of M E Tools Tap for Configuration and Options w Phone Features p6 IP blue Software Solutions 2006 Speed Dial Directories Call Log Push to Tak Note Hard Buttons can be mapped for Send Hang up Hal Resume Transfer Conference See the Hotkey Section for detais on how to assign Hotkeys Call Status Display The Call Status Display area provides information regarding your extension current time date outgoing call contact information and call status It also displays call state mdicator voice mail indicator and call forward indicator Upon initialzing VTGO the Pocket PC reg ters with the Cisco Call Manager and dspl
6. password feld This credential is the fully qualifed domain name of the object which can be found n Active Directory under the user s properties in the Object tab The name 5 the display name In Active Directory the fully qualified name appears as domain com users_name p18 o IMPORTANT NOTE Al settings used in Active Directory are case sensitive IP blue Software Solutions 2006 Licensing Tab This tab is used to configure license settings License server Thi is the URL to the icense server The standard URL Format and name 6 license ipblue com Licensing HTTP is not required Licensing server Secondary server Thi is the alternative URL to the icense erv r Serial number 3F51D37D 7509 455 Serial number Put your VTGO Icense code here including Proxy server username the dashes Proxy server username Proxy server user dgin name Proxy server password Le Proxy server password Proxy server user dgin password Licensing Multicas Multicast Tab Define the Muticast Audio Channels by entering the IP address Port and Label The P address should be a vald Class D x address n the range 224 0 0 0 through 239 255 255 255 Multicast IP addresses ports lab EERUREBE 17000 channe Volume NAT Traversal Note VTGO supports NAT traversa when bcated behind a NAT tap the Toob Configuration item Use IP Address Check this box to enable automatic discovery of the Globally Routable NATed P
7. 006 About VIGO System Requirements Handheld Device Pocket PC Device with Microphone Speaker and WiFi Windows Mobile 2003 or 2005 Operating System 200MHZ ARM CPU or Faster 64 Megs Ram Optional Headset IP Network With Wifi Access Points Cisco CallManager Server or Cisco Call Manager Express Router for Call Control Tested Pocket PCs VoIP Features Optimum Performance Settings 2003 Echo Cancellationin Hardware Full headset jack Automatic 2005 Phone Buttons PTT button Speaker Phone Vibrato HP 2200 2003 Full Headset Jack Adjust Mic speaker Volume to eleiminate echo 3100 2003 Must Use Headset for echo control Speaker and Use Headset Microphone are close 5400 2002 Full Headset Jack Handset Mode Mic and speaker Volume 5500 adjustments to eliminate echo 4700 2003 Full Headset jack Handset Mode Mic and speaker Volume adjustments to eliminate echo 6300 2003 Full Headset jack Handset Mode Speaker Phone Automatic Vibrator a pese ooo Fujitsu Loox720 2003 Handset Mode Automatic Siemens Toshiba e805 2003 Full Headset Jack unit must be flipped for handset Mic and speaker Volume mode adjustments to eliminate echo Det__ axim 30 2003 J Ed Notes p4 IP blue Software Solutions 2006 Not All Features are supported on Al Pocket PC models The Vibrate function will not work f there i no vibrator Hardware Echo cancelation is only avaiable on select units Handset Mode refers to
8. Address and Port Mappings that may occur through the NAT devte The discovered IP address wil replace the local IP address when pl9 IP blue Software Solutions 2006 registering with Call Manager When this option set the the softphone wl periodically rediscover the IP address and Port mappings The RTP ports used for sending and receiving are calculated by taking the real IP address of the devte multipling time 2 and adding 16000 Thi wil alow multiple VTGO softphone to operate from behind the same NAT without port conflicts IP blue hosts an Nat Server at 67 106 179 150 5 used to provide public IP address nformation and RTP UDP port information to the softphone cient located behind a NAT device The PP blue softphone wil try to reach the iNat server usng UDP port 4301 Settings CP gt 4301 amp User Login CRE 7 M 3 Speed Dial Directory Call Log Configuration Settings Phone Features Dialing Rules Hotkeys Phone Features This window contains the following additional phone features p20 IP blue Software Solutions 2006 Forward all calls to Select th checkbox and enter the C yt 4238 destination number including Access Codes Auto answer after n rngs This option can be sekcted if you want VTGO to answer incoming calls automatically after a set number of Forward allcalsto rings Auto answer after rings Notification Balloon Check this box if you want to pop up a i iin Edo mire N
9. BX and the PBX needs to see a hook Sales 1112 flash to transfer a call Operations 1881 Support IP 212 485 1399 Custodian 67894 Library 567 823 4345 Speed 6 567 823 4345 Show phone number on speed dial button OBI ed pl6 IP blue Software Solutions 2006 Directory Opens the directoy wndow Call Log Opens the call log window Configuration By selecting Tools Configuration you are presented wth four tabs of nformation that can be confgured to personalze VTGO e Network Tab This tab is used to defne IP network information o TFTP Server Enter the P addrerss of the TFTP server VTGO wil use this to locate the CallManager Server Primary CM address and Port Th is your Call Manager P TFTP server address Generaly you do not modify this and the folowing i three settings as VTGO usualy can config them automatically ee LT using information stored on the Cal Manager through TFTP Secondary cm Secondary CM address and port Aternative Call Manager P E address for fai over situation Client MAC address The strhg that identifies your extension 1P address on the Call Manager See your system admhistrator _ Use IP addr e IP address Select the Audio IP address used when registering with Call Manager This adress address Audio Enable Diagnostic Trace view Tr UDP RTP will be sent to durhg a call Use IP Address Check thi box to enable automatic discovery of the Global
10. NING void CMyDlg MakeCall void long nRetval HINSTANCE hDLL PFNDLLFUNC MAKECALL lpfnMakeCall PFNDLLFUNC IS PROGRAM RUNNING lpfniIsProgramRunning hDLL LoadLibrary _T VTGO_Proxy dll if hD il l NULL lpfnMakeCall LPFNDLLFUNC MAKECALL GetProcAddress hDLL _T MakeCall lpfnlsProgramRunning LPEFNDLLFUNC IS PROGRAM RUNNING GetProcAddress hDLL T IsProgramRunning bool bProgramRunning lpfnlsProgramRunning if bProgramRunning AfxMessageBox _T VTGO is not running FreeLibrary hDLL return CString sPhone T 2122221212 nRetval lpfnMakeCall sPhone if nRetval 0 AfxMessageBox _T Failed to MakeCall FreeLibrary hDLL else AfxMessageBox _T Failed to load VTGO Proxy d11l p31 IP blue Software Solutions 2006 p32 IP blue Software Solutions 2006 Index _A Answer or End a Call 9 About VTGO 5 _p Phone Features 14 21 _H How Do 1 27 0 Speed Dial 14 16 D Directories 14 _H Hot Keys 23 M Menu Bar Icons 13 D Dialing Rules 22 H Hold Resume 10 p33 IP blue Software Solutions 2006 _T Transfer A Call 10 Kon Conference Three or More Calls 9 F Forward All Calls 10 ae Voice Mail Access 11 1 1
11. Play Messages Menu 11 C Call Log History 15 M Make a Call 10 _S System Requirements 5 s Tested Pocket PCs 5 P Program Recovery 28 L License Control 26 p34 IP blue Software Solutions 2006 x Installation and Removal 26 P Phone Screens 6 Add Additional Ring Tones 27 4 4 Setup Menu 13 R Redial 11 _C Call Status Display 8 P Program Start Up 27 C Configuration 18 ie Tools Menu 15 De User Login 15 A p35 IP blue Software Solutions 2006 Application Programming hterface API 29 D Do Not Disturb 10 E Extension 15 H Help 25 Help Topics 25 a Statistics 25 ie 2 Compose Messages Menu 11 _A About VTGO 26 Activate Key Switch Mode 28 aS Sample Code 31 _A API Reference 29 Ce Contacts Dialing 14 N NAT Traversal Note 20 p36 IP blue Software Solutions 2006 E Edit Speed Dial 17 ee Support 26 7 Flash Key 10 7 Ports and Protocols 28 26 Call Park 9 Call Pickup 9 _E Exit Program 26 R Reduce or Eliminate Echo 27 Recommended Headsets 6 _A Auto Answer 8 oP Call Waiting 9 U Use Phone while PDA is in Cradle 28 p37 6 Settings 21 D Directory 18 C Call Log 18 P Phone Features 14 21 e Skins 24 mo 3 Review Messages Menu 12 E Speaker Phone Mode 11 IP
12. Remarks Causes VTGO softphone to send specfied digits DTMF tones to the switch sDigts parameter can be 1 or more characters from this list 0 9 a z A Z and Characters will be converted to dialable digits before sending e g a will sent as 2 d as 3 etc HoldCall Declaration long HoldCall Parameters None Returned Value 0 if success 1 if failure if softphone was not runnig Remarks Causes VTGO softphone to put active call on hold Has no effect if there is no active call in progress ResumeCall Declaration long ResumeCall p29 IP blue Software Solutions 2006 Parameters None Returned Value 0 if success 1 if failure if softphone was not runmg Remarks Causes VTGO softphone to resume callthat was placed on hold RunProgram Declaration long RunProgran Parameters None Returned Value O if success 1 if failure Remarks Starts VTGO softphone application Fails if VTGO application can not be found on the device f VTGO application was already running returns with success VTGO for PocketPC API Programmer s Reference Guide 5 EndProgram Declaration long EndProgran Parameters None Returned Value 0 if success 1 if failure Remarks Shuts down VTGO softphone appltation F there are any phone calls in progress they will be disconnected Has no effect if VTGO application was not runnig ShowProgram Declaration long ShowProgran bool bShow Parameters bShow
13. Sales Product riformation Sales Email sales pblue com Sales Product hformation Support Email support pblue com Tech Support Bug Report Phone 866 447 2583 Tech Support from North Amera 1 212 485 1399 Tech Support from Wod IP blue Software Solutions 2006 Table of Contents About VTGO System Requirements Tested Pocket PCs Recommended Headsets Phone Screens Call Status Display Auto Answer Answer or End a Call Call Pickup Call Park Call Waiting Conference Three or More Calls Do Not Disturb Forward All Calls Hold Resume Flash Key Transfer A Call Make A Call Redial Speaker Phone Mode Voice Mail Access 1 Play Messages Menu 2 Compose Messages Menu 3 Review Messages Menu 4 Setup Menu Menu Bar Icons Phone Features Directories Contacts Dialing Speed Dial Call Log History Tools Menu Extension User Login Speed Dial Edit Speed Dial Directory Call Log Configuration NAT Traversal Note Settings Phone Features Dialing Rules Hot Keys Skins Help p2 ODNDDDWDAADNDNAIM O1 IP blue Software Solutions 2006 Help Topics Statistics Support About VTGO Exit Program Installation and Removal License Control Program Start Up How Dol Add Additional Ring Tones Reduce or Eliminate Echo Use Phone while PDA is in Cradle Activate Key Switch Mode Program Recovery Ports and Protocols Application Programming Interface I API Reference Sample Code p3 IP blue Software Solutions 2
14. Software Solutions 2006 UDP Dynamic UDP Dynamic UDP RTP Both 16000 2x IP bst octet TCP dynamic 389 8404 LDAP Both Real LDAP Directory UDP dynamic 69 TFTP In Get TFTP Files 3587 out Response TCP 80 80 HTTP Both HTTP Server HTTP Client UDP 67 68 DHCP Both Used for DHCP Scope Requests UDP dynamic 53 DNS Both Used for DNS Lookup Requests UDP 4301 iNAT Server Both Public IP address discovery Application Programming Interface API Media Streaming API Reference API Reference APIs have been designed to be extremely ezasy to use awing the developer to concentrate on the function of the application rather than beig bogged down in technical details concerning the APIs Since VTGO softphone is providing all telephony function ty VTGO exe has to run on the Pocket PC devte for 3rd party application to be able to use it A subset of API functions makes it easy to controlVTGO RunProgram ShowProgram ExiProgram while another subset allows to request VTGO appitation to perform telephony commands MakeCall AcceptCall others For developer s convinience APIs are implemented both as a standard DLL VTGO_Proxy dll and a COM DLL VTGO_Proxy_Com d COM DLL methods provde one to one mapping to the functons exposed by standard DLL There are no callbacks or events in this API release Callbacks and events might be supported in future versions Third party applications can use either standard DLL or COMDLL depe
15. ays your IP address momentarily Auto Answer The Auto Answer option can be enabkd if you want VTGO to answer ncoming cals automatically after a set number of rings To enable Auto Answer open Phone features Y Checkbox Icon and check the Auto answer box then set the number of rings before answer p7 IP blue Software Solutions 2006 CO gr 4238 Phone Features E Forward all calls to e Auto answer after rings __ Notification balloon _ Vibration _ Use loud speaker _ Do not disturb Distinctive ringtone Default Microphone _ Mute Speaker o O Mute Answer or End a Call You can answer ncoming calls by clicking the Answer button or by pressng the mapped Hotkey To release an active call press the Hang up key Call Pickup Press the GRPPickup to answer a cal ringing on a phone nn your pickup group The Cal wil be pulled to your extension and answered Call Park Press the Cal Park Button to Park the active call on a system Park Directory Number Make note of the Park number The Call can be retrieved by dialing this number from another phone The Parked calwil timeout and return to the originating station after a 1 minute delay Call Waiting Optionally based on system configuration a second cal wil be presented when your prmary number 5 dialed To answer the second cal press the answer button or the hotkey assyned for answer The orginal call will be placed on hold Conference Thre
16. e or More Calls To conference two or more cals whike active on a cal press the conference button and dial another number The frst caller is placed on hold When the other end answerspress the complete conference all parts will be joined repeat th process for addtional members The maximum number of conferees 5 ps IP blue Software Solutions 2006 defined in the Call Manager Do Not Disturb From the Phone Features Icon Tap the Do Not Disturb checkbox to disalgl ringing Tap again to enable ringing Forward All Calls To set up or change Cal Forward Cick the Y icon Check the checkbox next to the Forward dlcalk to option and enter the teephone number of the forwarding destination in the space provided using the keyboard The Micon will be displayed when calls are forwarded Cick on the icon to cancel forward To change the cal forward number frst uncheck the checkbox cbse the dialog and then open the dalog again to set it Hold Resume To place an active call on Hold press Hold Music will be played for cal put on hold if music on hob is active on your Call Manager To retreve a Held call press the Resume key or the Hang up key and the cal will become active agan Flash Key Use the Flash key to send a timed hook switch flash on the active phone call This will put the current cal on hold and provide secondary dialtone for transferrng conferencing or activating other features Transfer A Call Once on an act
17. ed should be incrementing during a call Support This is used by the admin trator to unlock the confguration options of the softphone enter the admin password and tap ok About VTGO The about VTGO screen will display version and copyright and licensing information Exit Program To close the program cick Tools Exit or from the soft keyboard pressCtrl q Installation and Removal License Control Use of VTGO is controlled by a product kense If you do not have a vald license VTGO wil run in demo mode runs for 20 minutes in a session and a cal can only last for 2 minutes To License the softphone enter the serial number provided by IP blue in the Serial Number space provided p25 IP blue Software Solutions 2006 F gr 4241 D Licensing Licensing server Serial number 3F510370 7509 455C AC Proxy server username E Proxy server password E Program Start Up The Program wil run automatically when the Pocket PC amp reset To Run the Softphone Tap on the VTGOdon in the Start Menu or in the Program Folder also The Program can be run directly from the Program Fie P blue vtgo exe How Do Add Additional Ring Tones VTGO uses standard wave fies for ring tones any wave fie can be used but short recordngs are recommended Add the ringtones to the Program Fles Pblue Sounds directory Reduce or Eliminate Echo Acoustical Echo can occur on Pocket PC when the Mtrophone gain setting is too sensit
18. ive and or f the Speaker Volume is too loud If a participant in a conversation complains that they can here there own vote echoed back do the folowing 1 Switch to a headset Some Pocket PC modes as Dentified in the Tested Modes section of this help file wil support a full headset jack abwing the Microphone and Speaker to be extended to the headset Ths will eliminate ech in almost all situations E will also albw you to view the screen and use other appications whie talking 2 Open the More Feature menu and reduce the microphone and speaker volime unti the other end reports p26 IP blue Software Solutions 2006 the echo is gone Ths is effective on models that physically separate the microphone and speaker and support a handset mode Use Phone while PDA is in Cradle VTGO can be used while the Pocket PC is cradled I order to do tisi you must change the Active Sync configuration on the PDA so it does not use the USB connectn to the PC whie cradkd If this is not set correctly the PDA will change IP address to a dummy Peer To Peer address of 192 168 55 101 and disconnect as you crad it To change th setting open Active Sync on the PDA Tap Tools gt Options gt Advanced and uncheck the When Cradid check box Activate Key Switch Mode Softphone can operate in a mode caled Keyswitch Mode This is used in conjuction with the keyswich pass through mode configuration of Call Manager Express h KeySwitch mode 1 Press the Send
19. ive call you can transfer the cal by pressing Transfer and entering the teephone number You can then announce the transfer or smply press Finish TX to complete the transfer You can cancelthe call transfer at any tme by pressing Hang up and Resume Make A Call Several ways to make a cal From Keypad 1 Tap your number using the Keypad pad and Tap Send 2 Select a prevously dialed number from the Redil Pulldown List and Tap Send 3 Tap just the send key to redal the last number 4 Tp Send once wil provide dialtone enter the number ncluding access codes From Directory Tap Directory Icon W 1 Select Name Number Tap Cal Redial p9 IP blue Software Solutions 2006 To Redial the Last Number press the Send button Tw e The First click wil display the previous number the second click will dial it Speaker Phone Mode VTGO wil support Speaker Phone mode on sect Pocket PC Modes This mode is activated by clciking on the Handset con in the Cal Status Window or by pressing the Hotkey Assigned under the Hotkeys configuration When the Speaker Phobe 5 active the icon wil change t Voice Mail Access You can access your voice messages by cicking on the voice mail indicator Mall in the call status disphy area The icon will bink when a message is waiting When the Voice Mail system answers tiwil prompt you for your password Enter t followed by the key The menu optbns for Unity are detailed in the following links Play Me
20. key to go off hook daltone will come from the attached swtch line or trunk Answer Supervison wil cut through and connect the audo path 2 Call Manager based Conference Transfer Park amp Rikup keys are disabled and hidden 3 Flash Call Log and Speed dial buttons repace the disabled buttons Press Flash to transfer a cal 4 Last dialed number is not popped redialed when Send button 5 clicked two or more times 5 To enabke KeySwitch mode the software expects a new string registry value called KeySwitchMode under the HKEY_CURRENT_USER Software Pblue VTGO key Set th key s date vale to 1 to enabk this mode any other value or absence of this key wil tell VTGO to work as wth regular Call Manager Thi key needs to be created by setup program Program Recovery VTGO supports redundency and wil automatically recover from connection failures with the Call Manager when the connection is re estabished Such faiure can be caused by the wreless connection being lost or user walks out of range the Pocket PC gong into suspend seep mode or the Cal Manager going off line VTGO wil ako re register with the Call Manager when it receves a Reset command from the Cal Manager during configuration contol sessions Ports and Protocols The following table represents the ports and associated protocol used by VTGO PC Local Port Remote Protocol or Direction Usage Port Service TCP dynamic 2000 SCCP Both Control Signaling p27 IP blue
21. ly Routable NATed IP Address and Port Mappings that may occur through the NAT devte The discovered IP address will replace the cal IP address when Network registering with Call Manager This can used to manualy overide an address as wel The RTP ports used for sending and receiving are calculated Network by taking the real IP address of the devte multipling time 2 and adding 16000 This wil alow multiple VTGO softphone to operate from behind the same NAT wthout port conficts pl7 IP blue Software Solutions 2006 e Directory Tab The Directory Tab allows you to configure LDAP directory access The LDAP Drectory will be isted under the Directory Icon o Address Port Enter the P address and port of the LDAP server Cal Manager s Directory is on Port 8404 o Base DN Enter the Base DN hformation for the LDAP LDAP Directory Address Port 192 168 30 20 8404 Base DN u users O cisco com User DN cn Directory Viewer c Server o User DN Enter your user DN cn myUserD ou users o Password sokak cisco Filter o Password Enter your password mypassword o Filter Enter any additional fitering for the LDAP bokup Valid search Filters nclude cn jane doe cn Tim Howes amp objectClass Person sn Jensen cn Babs J o unw of mich o Show Last Name Frst Check this box show the bst name first _ Show last name fir Directory Multicas o Note 1 The directory lo
22. nd enter the destnation number including Access Codes Auto answer after n rings This option can be sekcted if you want VTGO to answer ncoming calls automatically after a set number of rings Notification Balbon Check this box if you want to pop up a Notfication Balloon with Caller ID and Answer or Ignore Button Vibration Check This box if you wnat the Pocket PC to Vbrate when t Rings Not al Poket PCs have a vibrate capability Microphone volume control mute control Click on the siders to control the microphone speaker volumes Click on the Microphone or Speaker icons to activate mute the corresponding device Reduce the Microphone sensitivity here to reduce acoustical echo in Handset Mode Distinctive Ring Tone Sekct the ring tone you want played when a new cal arrives The ring tone wil be played as you sekct it Do Not Disturb Check this to silence incoming call notifications Use loud speaker Check th box to enable the Speaker Phone function on units equipped with Audio routing capabilities The speaker phone wl activate automatically with auto answer Directories Tap the icon to open your Imported Outlook Contacts and CalManager Express Localdirectories Outlook contacts are automatically loaded when this window is opened To Change the open directory use the sekctor box at the top of the wndow Search the Directory by keying a few characters after a 1 second dey the search wil return al matching entries ref
23. nding on developers preferences or requirements VTGO for PocketPC API Programmers Reference Guide 3 MakeCall Declaration long MakeCal BSTR sPhone Parameters sPhone Specifies the destinaton phone number Returned Value 0 if success 1 if failure if softphone was not runmig Remarks Causes VTGO softphone to make callto specified phone number AcceptCall p28 IP blue Software Solutions 2006 Declaration long AcceptCall Parameters None Returned Value 0 if success 1 if failure if softphone was not runnig Remarks Causes VTGO softphone to accept ncoming phone call Has no effect if there is no incoming phone call EndCall Declaration long EndCal Parameters None Returned Value 0 if success 1 if failure if softphone was not runnig Remarks Causes VTGO softphone to end active cal TransferCall Declaration long TransferCal BSTR sDestination Parameters sDestination Specifies the destination phone number to transfer call to Returned Value 0 if success 1 if failure if softphone was not runnig Remarks Causes VTGO softphone to performone step transfer of the active call to the specified destination number Has no effect if there is no phone call in progress VTGO for PocketPC API Programmer s Reference Guide 4 SendDTMFDigits Declaration long SendDTMFDigits BSTRsDigits Parameters sDigits DTMF digits to send Returned Value 0 if success 1 if failure if softphone was not runmg
24. ne your search by keying in additional characters Tap the Call button to dial the seleced contact s phone number Contacts Dialing Tap the Contact Icon E This will open the Contacts screen TAP and Hold the Contacts name this will produce the context menu with a Dial option Tap the Dial Item this will produce a Screen with all of the phone numbers Tap the number you veh to dial Speed Dial Press the directories icon to Access or configure your 10 speed dal choices Click on any of the defined buttons to start a cal to the speed dial number To program a speed dal 1 Click the Tools menu to define the Speed dial buttons 2 Speed dial numbers can be confgured with leading special characters 3 Exclamation sign works as a Fash token 4 Comma as 1 sec deby p13 IP blue Software Solutions 2006 E g if speed dial number is 9 12125551250 the software wisend Flash message Dal 9 wait 1second dial 12125551250 Call Log History Click on the Call History icon to open the Cal History window Sort and display calls based on e All Calls Inbound Outbound Answered Missed Completed Incomplete Busy Tools Menu All program Configuration and features are configured under this menutem Extension User Login VTGO Supports Extension Mobility for use with Call Managers 3 n and 4 n When th menu item is opened VTGO wil check the login status of the phone and provile status pl4 IP blue
25. nu Compose Menu Review Menu Setup Menu 1 Play Messages Menu Message Message 2 Compose Messages Menu The Voice Mai system wil prompt you to enter the phone numbers or names of the reqbients Use to change between number and name Press will Send The Message plo IP blue Software Solutions 2006 Press to Cancel 1 Message Optons _tAddress Add Name Remove Name turge 2 Return Recept 4 Future Deivery 4 Review Message o Hep Cancel 3 Review Messages Menu Messages Messages 1 Repeat P Save __ 2 Save ep 7 pll IP blue Software Solutions 2006 4 Setup Menu Greetings and Transfer 1 Change Greeting 1 Re Record Greetng 2 Turn on Aternate Greeting 3 Edit Other Greetings 1 Edit Standard Greeting 2 Edit Closed Greethg 3 Edit Alternate Greeting 4 Hear All Greetings 2 Change Call Transfer 1 Direct to Voice Mail 2 Change Desthation Number Message Settings 1 Change Message Notfication 3 Change Full or Bref Menus 4 Edit Private Lists Personal Settings 1 Change Password 2 Change Recorded Name 3 Change Drectory Listing Status Help Exit Cancel Menu Bar Icons The Softphone provides several additional features that are accessila from tyhe menu bar at the bottom of the screen pl2 IP blue Software Solutions 2006 Phone Features This window contains the folowing additional phone features Forward all calls to Se ct this checkbox a
26. okup delay is fixed at 1 second ths will allow a user to enter several characters before fimg a lookup sequence to the server o Note 2 The User Login Info values for userD and PIN wil be used as User DN cn userD and Password o Make the PIN and Password the same to sinplify Directory Access o Search Filter details can be found at the fdbwing URL http www fags org rfcs rfc2254 html o You may need the assstance of your administrator in order to access LDAP directories You wil need the LDAP P address and port the Base DN and a vat User DN and password By defaut VTGO has the Cal Manager directory set as Cal Manager Directory If you know your ccmuser name and password enter them h the appropriate spaces under UserDN and password and you shoudl be abk to pul up the directory using the Drectories button on VTGO PC o Setting up for Active Directory as an LDAP drectory o First the user s propertes in Active Directory Users and Computers must have at kast the frst name last name and telephone number defned in the General tab section If all three are not filed in VTGO PC directory will not d play the entry o F your Active Directory alows anonymous bgon set by the system administrator then under the User DN fl you can enter cn Anonymous and kave the password feld blank If you must be an authorzed user then you must enter a credential that identifies a valid user in the User DN field and that user s password h the
27. otification Balbon with Calker ID and Answer or Ignore Button Vibration Check This box if you wnat the Pocket PC to Vbrate when Use loud speaker _ Do not disturb it Rings Not all Poket PCs have a vbrate capabiity Distinctive ring tone Microphone volume control mute control Click on the siders to ts C mute control the microphone speaker volimes iio U Click on the Microphone or Speaker cons to activate mute the POSE irte corresponding device Set the Microphone sensitivity here to reduce echo h Handset Mode Distinctive Ring Tone Select the ring tone you want phyed when a new call arrives The ring tone wil be played as you select it Use loud speaker Check thi box to enabk the Speaker Phone function on units equipped with Audio routing capabilties The speaker phone wil activate automatically with auto answer Phone Features Dialing Rules p21 IP blue Software Solutions 2006 Dialing rules are used when daling from Outlook and LDAP Directories The dialing rules are ntegrated with the diaing rules of Windows Mobk The user can defne a Location and the attrbutes necessary to compete calls from the location including Country Code Area Code LocalPrefix Long Distance Prefix International Prefix e To Review the current Dialing Rule settings open Tools gt Settings gt Dialing Rules e To Create or Edit a Dialing Rule 1 Open Tools gt Settings gt Dialing Rules and click Configure This wll bring y
28. ou to the Connections Setting Dialog of the Pocket PC 2 Tap Dialing Rules 3 Check Use Dialing Rules 4 Tap New 5 Enter a Location Name VoP for exampk 6 Then enter the Country Code and Area Code the spaces provided 7 Tap Dialing Patterns 8 For Local dialing enter the Local Access code 9 for exampe if the Area code must be add enter F G represents the remaiing number So if the number to be daled from the directory is 212 555 1234 and you need to dial 9 to get an outside line from your PSTN gateway you woudl enter 9 G This would create the folowing dialing string 95551212 The area code is dropped If you need to dial the area code you wout enter OFG 9 For Long distance dialing enter the Long Distance Access Codes 91FG for example 10 For International diaing enter the prefix 9011EFG for exampE E e Country code F f Area Code G g number Comma 1 second deby Hot Keys VTGO can map hardware buttons to softphone functins p22 C gt 4300 Dialing Rules These rules are used when calls are placed to numbers found in directories e g Outlook Do not use dialing rules C Use rules of current location DefaultEntry C Always use dialing rules of this location Selected Rule Definition Location Name Country Code Area Code Local Calls Long Distance Calls International Calls E e country code F f area code G g number IP blue Software Solutions 2006
29. show or hide VTGO application Returned Value 0 if success 1 if failure if softphone was not runnig Remarks Shows or hides running VTGO softphone appication IsProgramRunning Declaration bool IsProgranRunning Parameters None Returned Value True if VTGO application is running False if not Remarks Detects if VTGO application is currently running on the device VTGO for PocketPC API Programmers Reference Guide 6 Sample Code p30 IP blue Software Solutions 2006 Sample Code Following is a snippet of an eVC program that makes a cdlfor 212 555 1212 number using COM interface import VTGO Proxy dll no namespace named_guids void MyClass MakeCall void TPhonePtr pPhone CoInitializeEx NULL 0 try pPhone CreateInstance __uuidof Phone catch AfxMessageBox _T COM Error return CString sPhone T 2125551212 long nRetval pPhone gt MakeCall sPhone GetBuffer 0 if nRetval 0 AfxMessageBox _T Success else AfxMessageBox T Failure VTGO for PocketPC API Programmer s Reference Guide 7 Following is a snippet of an eVC program that makes a cdlfor 212 555 1212 number using DLL interface Notice that this sample is checkig to see if softphone program is running before attempting to make a phone cdi typedef long CALLBACK LPFNDLLFUNC MAKECALL BSTR typedef bool CALLBACK LPFNDLLFUNC IS PROGRAM RUN
30. text color Choose a color for the dalpad button text o Other buttons text cobr Choose a cobr for the functional button text ma oaj p23 IP blue Software Solutions 2006 Help Help Topics Tap on Help Topics to open the applications help file CP wh de 3 14 IP Phone Help Contents Phone Window Auto Answer Answer or End a Call Call Status Display Call Pickup x Call Park Call Waiting M Conference Two or More Calls Do Not Disturb Forward All Calls Hold Resume Flash Key Transfer 4 Call Make Call Redial Speaker Phone Mode Voice Mail Access View Find oaj Statistics The Call Statistics Screen is useful in diagnosing problems and will show current device registration and call session RTP information Statisitics include Device IP address The local IP address used to register with Call Manager MAC address The MAC addess used to register with cal manger Call Manager The DNS name or IP address and port of the Cal Manager Server Phone Type The Phone type used for regstration 7910 7940 7960 PC Audio Sending to The IP address and port of the far end p24 IP blue Software Solutions 2006 Receiving From The IP address and port of the far end Send Port The local RTP sending port Receive Port The local RTP receive port Bytes Sent number of bytes sent should be incrementing during a call Bytes Received number of bytes receiv
31. the abity to use the Pocket PC as a handset wth the speaker at your ear and the microphone near your mouth Recommended Headsets Headsets specially designed for the 3 5 mi 3 ring full headset jacks on many pocket PC model can be reviewed and purchsed from Pantronics www plantronics com ipaq Phone Screens Main Screen Call Status Display Dial Pad Feature Keys Battery Charge Ihdicator Tap to open power controlpanel Call Timer Tap to dial Voice Mail Icon Flashes when Voicemail is waitig Do Not Disturb Indicator Tap to disable DND p5 IP blue Software Solutions 2006 a Call Forward ndictor Tap to stop forwarding Send Key Enter a number on the diabad and Tap to start a calor Tap to get dial tone dial number from dialpad Tap twice to redial last number Clear lt lt Tap to backspace dialing errors Answer End Cal Tap to accept an incoming call or hang up an exiting call Hold Resume Tap this button to place the active call on hold or retrive a call from hold 1 During an active call Tap the Transfer button to put the fist call on hold 2 Dial the other party s number and wat for answer 3 Tap the Transfer button agh to complete the Transfer The transfer button 5 labeled Transfer or Fhish TX depending upon whether the currently selected callhas a transfer initiated Conference To conference calers 1 During an active call Tap Conference The first cder is placed on hold Dial tone is
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