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TR114™ ISA Analog

1. TR114 11L and 12L TR114 14L TR114411L I2L and 14L Figure 2 2 TR114 Mounting Brackets RJ 45 and DB9 Connectors LED Activity The LEDs indicate the activity of their associated TR114 channels e Flash when the computer is powered up e Flash periodically when firmware is downloaded to the board e Flash more rapidly when the channel goes off hook e Flash when the channel os receiving data from the host The LEDs can be useful for troubleshooting problems Configuring the Board To configure the TR114 board for operation in any system you must e Set a unique base address e Set the hardware interrupt e Select the DMA or PIO channel via software Configuring and Installing the TR114 2 3 Default Configuration Settings You can quickly set up and install the TR114 board by accepting the following factory assigned settings e Base I O address 260 hex e Hardware interrupt 5 e Data transfer mode DMA channel 1 software selectable Changing the Default Settings In some cases you will not be able to use all the factory assigned settings and will have to change one or more configuration options The following sections describe how to change the settings Setting the Base Address Each TR114 board requires assignment of a unique block of addresses to enable communication between the TR114 board and the h
2. A 1 DID Operation 20 A 2 Installing the TR114 DID Board A 3 Installing a Power Supply for DID Service A 3 Connecting a Computer Products Universal Power SUppIy im Ste a ea ae y ag Acne kegs ae dence eia A 4 Connecting to DID Service A 5 Testing the DID Channels A 7 Changing the DID Configuration A 7 Testing DID Channels without Active Service A 8 Testing DID Channels with Active Service A 9 Troubleshooting Your DID Installation A 10 Appendix B Common System Resource Assignments Addresses Used by Other Devices B 1 Hardware Interrupts Used by Other Functions B 2 DMA Channels Used by Other Functions B 3 Index vii Preface About This Manual This hardware guide describes how to install the TR114 ISA analog board connect the board to the telephone service and test your installation Audience The guide is written for those who install and configure telephony boards The information in this guide is intended for users in countries outside of North America Chapter 3 Country Codes Redialing Restrictions and Cable Descriptions provides specific information for the countries covered by this manual Related Documents TR114 Firmware Installation and Release Notes The following documents are available for developers Fax Voice and Data API V4 0 Volume 1 User s Guide Fax Voice and Data
3. 5 Reboot the system under DOS using the modified autoexec bat file Remember to restore the original autoexec bat file when you finish testing Changing the TR114 Configuration Depending on the number and models of TR114 boards installed and whether their installation caused any conflicts with other hardware or software in the system you may need to edit the btdriver cnf configuration file distributed with the test software You can use any text editor to change the parameters in this file The btdriver cnf configuration file contains the following configuration parameter values intnum 5 dmachan 1 addrs 264 4 This file is for a single four channel TR114 ISA board with the default configuration The configuration parameters shown above indicate that a four channel TR1 14 is installed at base address 260 and is using interrupt 5 and DMA channel 1 For each additional TR114 add another addrs line in the configuration file For example if you installed two TR114 four channel boards in the system one at address 260 and the other at address 280 change the contents of the btdriver cnf configuration file as follows intnum 5 dmachan 1 addrs 264 4 addrs 284 4 Testing and Troubleshooting 4 3 If you installed one TR114 two channel board in the system at address 260 change the contents of the configuration file as follows intnum 5 dmachan 1 addrs 264 2 Setting the Country Code If you need to change the count
4. Australian regulatory authorities recommend that the application delay two seconds before answering an incoming call Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I1L 340 033 06 1 RJ 45 gt RJ 11 TR114 I2L 340 033 06 2 RJ 45 gt RJ 11 TR1144 14L 340 033 05 2 RJ 45 gt RJ 11 3 2 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 033 05 340 033 06 For TR114 14L For TR114411L and I2L RJ 45 RJ 11 RJ 11 RJ 45 RJ 11 Channel A Channel B Channel A 1 NC 1 NL 1 NL 1 NC 1 NL 2 NC 2 NC 2 NC 2 NC 2 NC 3 Yellow 3 Red 3 Yellow 3 NC 3 Red 4 Red 4 Green 4 Black 4 Red 4 Green 5 Green 5 NC 5 NC 5 Green 5 NC 6 Black 6 NL 6 NL 6 NC 6 NL 7 NC 7 NC 8 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 3 Denmark Country Code 450 Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 036 02 1 RJ 45 RJ 11 TR1144 14L 340 036 02 2 RJ 45 RJ 11 3 4 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 036 02 For TR114 I2L and TR114 I4L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yellow 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 N
5. The jack is keyed to ensure proper insertion 7 Power up the computer 8 Plug the mains cord set into a grounded wall socket If the wall socket is not grounded use an adapter to ground the power supply Be sure to follow the instructions supplied with the adapter to connect to ground Alternatively plug a separate earth ground into the female side of the ground jumper connector attached to the black wire on the DID adapter cable see Figure A 2 Connecting to DID Service After you have installed the TR114 in the computer and connected a DID power supply to the TR114 you can connect the TR114 to DID telephone service Table A 1 shows how the TR114 channels connect to DID telephone service Installing and Testing Hong Kong DID Service A 5 Table A 1 Channel Identification TR114_ Split Cable Model Label Channel Service Type RD N A 0 DID 1 DID 14D A 0 DID 1 DID B 2 DID 3 DID I2C N A 0 Loop start 1 DID 14C A 0 Loop start 1 Loop start B 2 DID 3 DID Connect the TR114 telephone cables using the following procedure 1 Locate the cables supplied with your TR114 the wires on the split cables for the 14C and 14D are labeled A and B 2 Plug the end with a single RJ 45 plug into the RJ 45 jack on the TR114 mounting bracket plug the RJ 11 plugs at the other end into wall mounted DID phone jacks Do not plug a DID cable into a loop start AN line this can cause serious damage
6. ACER 1100SX FUJITSU FMV ACER 1100X GATEWAY 2000 P5 ACER Power M IBM PC XT AT COMPAQ Deskpro IBM PS V COMPAQ Proliant SONY QL 70 COMPAQ ProLinea Wang 200 Series COMPAQ ProSignia Wang 300 Series Applications must use Brooktrout Technology s Application Programming Interface APJ as library software You should include missing_wait 60 in BT_CALL CFG Redialing Restrictions e For transmissions of any one document to any one telephone number the application must Make no more than three call attempts in a three minute period new three minute periods begin three minutes after the beginning of the first attempt of the previous period or Delay one minute between each call attempt with no other restrictions e The application must not attempt to transmit documents to 119 or 110 numbers 3 18 TR114 ISA Analog International Hardware Guide Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 036 02 1 RJ 45 gt RJ 11 TR114 14L 340 036 02 2 RJ 45 gt RJ 11 _ Za Ng P 4R114414L Connector Pinouts 340 036 02 For TR114 12L and TR114 14L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yellow 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 19 Mala
7. Changing the Default 2 4 Settings Default Configuration 2 4 Singapore cable information 3 30 country code 3 30 pinouts 3 31 redialling restrictions 3 30 software configuring 2 11 downloading from FTP 5 3 Software installing 2 11 Software installing LANfax 2 11 Spain cable information 3 32 country code 3 32 pinouts 3 32 redialling restrictions 3 32 Sweden cable information 3 34 country code 3 34 pinouts 3 35 Switch settings for recommended base i o addresses 2 5 Switch settings for the base address 2 6 Switzerland cable information 3 36 3 37 country code 3 36 pinouts 3 37 redialling restrictions 3 36 system requirements 1 3 system resource assignments B 1 T technical support 5 1 contacting Belgium 5 2 contacting Japan 5 2 contacting Singapore 5 2 contacting USA 5 2 test files 4 2 user cfg 4 2 Index 4 TR114 ISA Analog International Hardware Guide test results creating afile from 4 11 test software about 4 1 downloading from FTP 5 3 installing 4 2 running from DOS 4 2 testing DID A 7 with active service A 9 without active phone service A 8 testing loop start 4 5 4 6 receiving a test fax 4 6 sending atest fax 4 6 troubleshooting DID A 10 loop start 4 7 U United Kingdom cable information 3 38 country code 3 38 pinouts 3 39 redialling restrictions 3 38 Index 5
8. Green 9 NC 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions Germany Country Code 490 Redialing Restrictions For calls to the same or different telephone numbers over the same trunk the application must e Delay thirty seconds between releasing the line after an unsuccessful call attempt and seizing it for the next call attempt or e Delay five seconds between each call attempt and two hours after twelve successive unsuccessful call attempts Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 050 04 1 DB9 gt R1 TAES 6N TR1144 14L 340 050 03 1 DB9 gt R1 TAES 6N 3 10 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 03 340 050 04 For TR114 14L For TR114412L DB9 R1 DB9 R1 1 Red 1 Red 1 Red 1 Red 2 Red 2 Green 2 Red 2 Green 3 NC 3 NL 3 NC 3 NL 4 Red 4 NL 4 NC 4 NL 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptio ns 3 11 Hong Kong Note Both loop start and DID boards are available for Hong Kong Connecting to loop start service is described in Chapter 2 Configuring and Installing the TR114 Connecting to DID service is described in Appendix A Installing and Testing
9. configuration files for the TR114 ISA board Check the computer manufacturer s documentation for instructions on creating an EISA configuration file If you are installing multiple TR114 ISA boards in EISA slots create an EISA configuration file for each slot and specify the unique base T O address of each board in its respective slot However you must enter the interrupt for only one of the TR114 slot configurations even though multiple TR114 ISA boards share the same interrupt This is because EISA configuration utilities do not allow an interrupt to be entered more than once 2 8 TR114 ISA Analog International Hardware Guide If you cannot find a free interrupt you may be able to disable an LPT port or a COM port that is not being used These ports can be disabled in the BIOS on some computers On older computers it may require a change to a jumper setting on the motherboard Once the port is disabled its associated interrupt becomes available Installing the TR114 ISA Board in the Computer After configuring the board you are ready to install the TR114 board in your computer We recommend you keep a record of the addresses and interrupt setting used in the configuration You will need these values later when you configure your software To install the board The TR114 is an electrostatic sensitive AN device Follow proper ESD procedures when handling the board CAUTION 1 Power off the computer 2 Remove the computer
10. 3 connecting to DID service A 5 connecting to loop start service 2 10 country code 2 13 setting 2 13 4 4 CTR21 cable information 3 7 compliance regulations 3 6 country code 3 6 pinouts 3 7 redialing restrictions 3 6 D data transfer methods 2 12 Index 1 Default configuration settings 2 4 Default settings changing 2 4 default TR114 configuration 4 3 defective board returning 5 4 Denmark cable information 3 4 country code 3 4 pinouts 3 5 redialling restrictions 3 4 device conflicts B 1 DID changing configuration A 7 connecting power supply A 3 connecting service A 5 testing service A 9 DMA channels used by other functions B 3 default 4 3 setting 2 12 EC cable information 3 7 compliance regulations 3 6 country code 3 6 pinouts 3 7 redialing restrictions 3 6 EISA using 1 3 2 8 European community cable information 3 7 compliance regulations 3 6 country code 3 6 pinouts 3 7 redialing restrictions 3 6 F faxtest command line options 4 5 4 6 firmware obtaining updates 1 3 France cable information 3 9 country code 3 8 pinouts 3 9 redialling restrictions 3 8 G Germany cable information 3 10 country code 3 10 pinouts 3 11 redialling restrictions 3 10 H Hardware interrupt setting 2 7 Hong Kong cable information 3 12 compliance regulations 3 12 country code 3 12 pinouts 3 13 redialling restrictions 3 12 Index 2 TR114 ISA Analog International Hardware Guide T O addresses
11. API V4 0 Volume 2 Programmer s Reference Manual Conventions This manual uses the following conventions of notation e Italics denote file names directory names and program names for example the btcall cfg file e The Courier font in bold indicates a command sequence entered by the user at the system prompt for example cd usr sys bfax app srce e The Courier font not bolded indicates system output for example c gt Files installed e The icon below indicates a Caution note meaning that the software or hardware may be damaged if the precautions described in the note are not observed A x TR114 ISA Analog International Hardware Guide Chapter 1 Introduction The TR114 family of analog fax boards consists of one channel two channel and four channel models for use in computers with ISA EISA buses The TR114 can be used for many applications including fax broadcast fax on demand fax store and forward LAN fax servers e mail to fax services and combined voice and fax applications TR114 Models Brooktrout offers the following TR114 ISA analog boards for loop start telephone service TR114 I1L One loop start channel Not available in all countries TR114 I2L Two loop start channels TR114 I4L Four loop start channels The cables and connectors that Brooktrout supplies for these boards conform to the specific needs of the country in which they are used Chapter 3 Country Codes Redialing Restrict
12. Cable 4 Plug the other end of the cable into a loop start wall mounted telephone jack as shown in Figure 2 3 The TR114 is now connected to the telephone service See Appendix A for isntructions on connecting to DID service 2 10 TR114 ISA Analog International Hardware Guide Installing the Software You need to install the software to run the boards If you are an application developer install the Brooktrout supplied driver API and firmware If you use software from another vendor see that vendor s manual for instructions on installing software Installing the Brooktrout Software The Brooktrout API and driver are available for a variety of operating systems See the Brooktrout Fax Voice and Data API User s Guide for information on installing the API and driver for a specific operating system The TR114 firmware is included on a single DOS formatted diskette Before running any applications that use the TR114 board consult the TR114 Firmware Installation and Release Notes for detailed instructions on how to copy the contents of this diskette onto your hard disk The Brooktrout API driver downloads the firmware for you Installing LAN Fax Software If you use software from another vendor the firmware is in most cases already be included with the software which automatically downloads the firmware to the board See your LAN fax application s user manual for instructions on installing your LAN fax software Afte
13. Hong Kong DID Service Country Code 8520 Compliance Regulations The TR114 uses a standard 2 wire connection to the modular socket and therefore may be incompatible with CPEs that utilize 3 wire connections A CPE is any telephone product that is approved for connection to the phone network To ensure proper operation no more than four 4 CPEs should be installed on one exchange line Redialing Restrictions For transmissions of any one document to any one telephone number over the same trunk the application must make no more than eleven 11 call attempts There are no restrictions on the interval between each call attempt The application must not attempt to transmit documents to 999 numbers Cabling Information _ a N 7 ARULA 5 7 3 12 TR114 ISA Analog International Hardware Guide Cables for Loop start Service Cable Part TR114 Model Number TR114412L 340 038 02 TR114 14L 340 038 00 Quantity Required Connectors Board gt Wall RJ 45 431A UK RJ 45 431A UK Connector Pinouts for Loop start Cables 340 038 02 340 038 00 For TR114 12L For TR114 14L 431A UK 431A UK RJ 45 431A UK RJ 45 Channel A Channel B 1 NC 1 NC 1 NC 1 NL 1 NL 2 NC 2 Green 2 NC 2 Green 2 Green 3 NC 3 NC 3 Green 3 NC 3 NC 4 Green 4 NC 4 Green 4 NC 4 NC 5 Red 5 Red 5 Red 5 Red 5 Red 6 NC 6 NC 6 Red 6 NL 6 NL 7 NC 7 NC 8 NC 8
14. NC 3 Red 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 37 United Kingdom Country Code 440 Note If the country code in btcall cfg does not match the country on the label on the back of the board calls can neither be sent or received Redialing Restrictions For transmission of any one document to any one telephone number the application must e Make no more than sixteen call attempts e Delay five seconds between each call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I1L 340 064 01 1 DB9 gt 431A UK TR114 I2L 340 050 08 1 DB9 gt 431A UK TR114 14L 340 050 05 1 DB9 431A UK 3 38 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 05 340 050 08 340 064 01 For TR114 I4L For TR114 12L For TR114 I1L Ch 0 DB9 431A DB9 431A DB9 431A 1 Red 1 NL 1 Red 1 NL 1 NC 1 NL 2 Red 2 Green 2 Red 2 Green 2 Red 2 Green 3 NC 3 NC 3 NC 3 NC 3 NC 3 NC 4 Red 4 NC 4 NC 4 NC 4 NC 4 NC 5 Red 5 Red 5 NC 5 Red 5 NC 5 Red 6 Green 6 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 7 NC 8 Green 8 NC 8 NC 9 Green 9 NC 9 NC Country Codes
15. Redialing Restrictions Compliance and Cable Descriptions 3 39 Chapter 4 Testing and Troubleshooting This chapter explains how to test a TR114 installation using Brooktrout s configuration and test software The test software is included on diskette with the board the diskette is labelled TR Series Hardware Test You can also download a copy from the Brooktrout web site see Chapter 5 Contacting Technical Support for the procedures Using the Test Software In order to test the TR114 the board must be installed in the computer and connected to active loop start telephone service The following tasks are required to install and use the test software e Load the test software e Change the TR114 configuration if necessary If you installed more than one TR114 or TR series boards you must change the configuration file bidriver cnf before you run the tests e Set the country code in the user cfg file e Boot the system under DOS e Test the configuration e Test each loop start channel by sending and receiving a fax 4 1 TR114 Test Files Table 4 1 describes the files included in the test software The test files must remain together do not store them in separate directories Table 4 1 1TR114 Test Files File Name Description btdriver bat A batch file and DOS TSR that must be installed in btkl exe btk2 exe order to run the faxtest program btdriver cnf The configuration file that contains the int
16. in the btdriver configuration files are 4 hex more than the switch settings of the hardware Use operating system tools such as NTdiagnostics system documentation or BIOS configuration to check for device conflicts and available I O addresses Remove all Brooktrout boards from the system then re install and test them one at a time Remove other boards such as network adapters to check for conflicts 4 8 TR114 ISA Analog International Hardware Guide SYMPTOM S Probable Cause Solution btdriver loads successfully but the faxtest program does not display output after attempting to reset the channel Interrupt conflicting with another device interrupt jumper wire installed on wrong number not set snugly on the pins or not set correctly in the btdriver cnf file Make sure the interrupt jumper wire is on the correct pins Check that the interrupt pull up switch switch 1 on SW1 is set to ON on only one board in the system Ensure that the int num parameter in the btdriver cnf file matches that of the board Use operating system tools such as NTdiagnostics system documentation or BIOS configuration to check for device conflicts and available interrupts Try other jumper settings even if the interrupt chosen is expected to be free Check the BIOS configuration if one is available for your system Many EISA systems will not allow the interrupt to be used unless it is configured in the BIOS Re
17. number the application must e Make no more than fifteen call attempts e Delay five seconds between successive call attempts to the same number 3 6 TR114 ISA Analog International Hardware Guide Cable Information Cable Part Number 340 036 02 340 036 02 TR114 Model TR1144 12L TR1144 14L Connector Pinouts Quantity Required Connectors Board Wall RJ 45 RJ 11 RJ 45 RJ 11 340 036 02 For TR114 I2L and TR114 14L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yellow 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 7 France Country Code 330 Redialing Restrictions Unsuccessful calls can be inefficient calls or wrong calls Inefficient calls occur when the called number fails to answer In this case the API reports BUSY1 BUSY2 ROBUSY RECALL DIALTON SIT_ or RNGNOANS Wrong calls occur when the called number answers but fails to send fax CED tone or V 21 signal to indicate a fax machine In this case the API reports HUMAN QUIET SILENCE or ANSWER For applications that differentiate between inefficient calls and wrong calls the application must Make no more than six call attempts per hour Delay from one to twelve minutes between each call attempt When it detec
18. required 2 4 T O addresses switch settings for recommended 2 5 Installing software 2 11 Installing your lan fax software 2 11 Interrupt setting 2 7 interrupts used by other functions B 2 Ireland cable information 3 14 country code 3 14 pinouts 3 15 redialling restrictions 3 14 Italy cable information 3 16 country code 3 16 pinouts 3 17 redialling restrictions 3 16 J Japan cable information 3 18 3 19 compliance regulations 3 18 country code 3 18 pinouts 3 19 redialling restrictions 3 18 L Lan fax software installing 2 11 LEDs monitoring 2 3 loop start service 2 10 connecting 2 10 ordering 1 4 testing 4 6 M Malaysia cable information 3 20 country code 3 20 pinouts 3 21 redialling restrictions 3 20 N Netherlands cable information 3 22 country code 3 22 pinouts 3 23 redialling restrictions 3 22 New Zealand cable information 3 24 compliance regulations 3 24 country code 3 24 pinouts 3 26 redialling restrictions 3 24 Norway cable information 3 28 country code 3 28 pinouts 3 29 redialling restrictions 3 28 Index 3 O operating requirements 1 4 operating systems supported 1 2 P power supply for DID A 3 R Recommended base I O addresses switch settings 2 5 returning defective board 5 4 S Setting the base address 2 4 Setting the hardware interrupt 2 7 Settings for recommended base i o address switches 2 5 Settings for the base address switches 2 6 Settings
19. s cover If the system has a board hold down bar remove it as well 3 Locate an unused expansion slot and remove the bracket for it 4 Holding the TR114 at each top corner insert the board firmly into the ISA or EISA slot 5 Screw the TR114 s mounting bracket securely to the computer s frame 6 Connect the telephone cable see Connecting to the Telephone Service 7 Turn on the computer Once you have installed the board you can test the board by running the faxtest program see Chapter 4 Testing and Troubleshooting and then install the software Or you can install the software immediately Configuring and Installing the TR114 2 9 Connecting to the Telephone Service Connect the TR114 to loop start telephone service using the following procedures 1 Locate the cable s supplied with your TR114 board Refer to Chapter 3 Country Codes Redialing Restrictions Compliance and Cable Descriptions for the number and type of cables you should have and whether you require adapters 2 Plug the end with a DB9 or RJ 45 connector into the jack on the TR114 board see Figure 2 3 See Chapter 3 for your cable type A TR114 ISA Analog Board aaRS Figure 2 3 Connecting TR114 Cables to Telephone Service 3 If your cable requires adapters attach each adapter to an RJ 11 plug see Figure 2 4 If your cable does not require adapters go to step 4 Adapter Figure 2 4 Attaching an Adapter to Your
20. to the TR114 CAUTION The TR114 DID channels are now connected to the DID lines A 6 TR114 ISA Analog International Hardware Guide Testing the DID Channels The test software contains DOS programs and files you can use to ensure that your TR114 is installed correctly and to run diagnostics if you have a problem One of these programs faxtest is used to send and receive faxes and verify DID operation The btdriver program can be used to identify the boards and channels This section explains how to test DID channels with and without active DID service e Testing without active DID service with a telephone connected directly to the DID channel ensures that the hardware and power supply are functioning properly e Testing with DID service ensures that the TR114 DID parameters are configured correctly in the btdriver cfg file and that the TR114 is providing the proper voltage to the telco and generating the wink signal If you need another copy of the test program diag exe see Chapter 5 Contacting Technical Support for downloading files from Brooktrout s FTP site To perform the tests you need access to a fax machine with a telephone or a standard analog telephone Before you run either test the btdriver program must be successfully run and a 48 Vpc power source must be connected to the board Before you can run the test with active DID service you must also activate the DID line connect the DID channels on the TR11
21. two loop start and two DID interfaces are options for smaller systems that need only one or two inbound lines and one or two outbound lines The TR114 I2D which contains two DID interfaces and the TR114 I14D which contains four DID interfaces are intended for larger systems that employ two or more DID lines and service a large volume of calls DID Operation When a person or a fax machine dials a number connected to a TR114 DID channel the board recognizes it as an incoming call The next step depends on how the DID line has been configured with wink start the most common configuration service or with immediate start service On a line configured for wink start service the board performs a wink after it recognizes the call that is it signals the telco that it is ready to receive the last few digits of the dialed number The telco transmits these digits to the board with DTMF signals or in some cases with pulse signals You must inform the telco of the number of DID digits you want the them to transmit A 2 TR114 ISA Analog International Hardware Guide When the TR114 board has detected all of the DID digits it signals the telco that it has accepted the call If the board does not detect the correct number of DID digits it plays a fast busy signal On a line configured for immediate start service the board does not perform a wink Instead the telco waits a fixed amount of time before it sends the DID digits to t
22. 114 14L For TR114412L DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 35 Switzerland Country Code 410 Redialing Restrictions e For an unsuccessful attempt to dial any telephone number the application must Make no more than four call attempts Each transmission of dialing information counts as one dial attempt Delay a minimum of thirty seconds between each call attempt Release the line for a minimum of five seconds before dialing a different telephone number e Fora successful dialing to any telephone number the application must Prevent automatic dial attempts to the same telephone number Release the line for a minimum of five seconds before dialing a different telephone number 3 36 TR114 ISA Analog International Hardware Guide Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 050 02 1 DB9 gt RJ 11 TR1144 14L 340 050 01 1 DB9 gt RJ 11 N N a Connector Pinouts 340 050 01 340 050 02 For TR114 14L For TR114412L DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3
23. 3 Serial port 2 4 Serial port 1 5 Sound card parallel port 2 6 Diskette controller 7 Parallel port 1 9 Software redirect to interrupt 2 B 2 TR114 ISA Analog International Hardware Guide Table B 2 Hardware Interrupt Assignments Continued Interrupt Function 10 Unassigned 11 Unassigned 12 Unassigned 14 Fixed disk controller 15 Unassigned DMA Channels Used by Other Functions Table B 3 lists some of the functions that systems commonly assign to DMA channels Table B 3 System DMA Channel Assignments DMA Channel Function 0 Unassigned 1 SDLC Diskette IBM PC Unassigned Unassigned Unassigned 2 3 4 Cascade for CTRL 1 5 6 7 Unassigned Common System Resource Assignments B 3 A Address setting 2 4 addresses see also base address Addresses required I O 2 4 Addresses switch settings 2 6 Addresses switch settings for recommended 2 5 Australia cable information 3 2 country code 3 2 pinouts 3 3 B base address B 1 default 4 3 Base address setting 2 4 Base address switch settings 2 6 Base addresses switch settings for recommended 2 5 Board configuring 2 3 Brooktrout software installing 2 11 BTCALL CFG file 2 13 Index C cabling requirements see country where used Changing the default settings 2 4 configuration files BTCALL CFG file 4 4 Configuration settings default 2 4 Configuring the board 2
24. 4 I2L 340 050 07 1 DB9 gt RJ 11 TR114 I4L 340 050 01 1 DB9 gt RJ 11 3 22 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 01 340 050 07 340 062 01 For TR114 14L For TR114 12L For TR114 I1L Ch 0 DB9 RJ 11 DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 NC 1 NL 1 NC 1 NL 2 Red 2 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 NC 7 NC 8 Green 8 NC 8 NC 9 Green 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 23 New Zealand Country Code 640 Compliance Regulations The computer that houses the TR114 board is classified as a communications terminal As with all mains powered electrical equipment there is a legal requirement for it to meet the requirements of the New Zealand wiring regulations It is the responsibility of the computer supplier rather than the Telepermit System to ensure that these requirements are met Immediately disconnect the equipment if AN it becomes physically damaged and arrange for its disposal or repair CAUTION The TR114 is not designed for installation in parallel with any other piece of telecommunications equipment It may not provide for the effective hand over of a call to or from a telephone conn
25. 4 to the telephone lines and make sure the DID related parameters in the user cfg file match the DID service options Changing the DID Configuration You may have to change the DID configuration this is done in the user cfg test configuration file using any text editor The user cfg file is a text file that contains two DID related parameters service type and DID digits The default value for service type is wink the default value for DID digits is 4 If your DID service is set up for immediate start operation change wink to immediate Depending on your DID service you may also need to change the number of DID digits Installing and Testing Hong Kong DID Service A 7 If you change the user cfg file so that the tests are performed correctly you should make the same changes in the BTCALL CFG file which is the default user defined configuration file User cfg is a copy of BTCALL CFG Testing DID Channels without Active Service To test reception on a DID channel without active service use a standard analog telephone or a fax machine with a built in telephone to run this test for each DID channel 1 Connect a fax machine with telephone directly to a DID channel Use an RJ 11 cable or the split cable supplied with the TR114 see Table A 1 for identifying TR114 DID channels 2 Change to the directory in which you copied the test software in this example bfax faxtest by typing cd bfax faxtest 3 Execute the faxtest prog
26. C Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 5 European Community CTR21 Country Code 190 Compliance Regulations With respect to 98 482 EC Annex II This equipment has been approved in accordance with Council Decision 98 482 EC for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance With respect to 98 482 EC Annex III This equipment is designed to operate correctly on the networks of Austria Belgium Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Norway Portugal Spain Sweden Switzerland Netherlands and UK Operational problems may occur in Spain when this equipment is installed at a great distance from the central exchange This equipment is not designed to be installed in series with any other telecommunications equipment Installation of this equipment in parallel with other telecommunications equipment may result in malfunction There are no adjustments required to use this equipment on the above listed networks Redialing Restrictions For transmission of any one document to any one telephone
27. Kong DID Service A 11 Appendix B Common System Resource Assignments Addresses Used by Other Devices In addition to the TR114 other boards hardware devices and software commonly use particular addresses Table B 1 lists some of the functions that systems may assign to particular addresses Table B 1 System Address Assignments Address Function 000 01F DMA controller 1 020 03F Interrupt controller 1 040 05F Timer 060 06F Keyboard controller 070 07F Real time clock 080 09F DMA page memory 0A0 0BF Interrupt controller 2 0C0 0DF DMA controller 2 OES Shadow RAM and cache control bit 0F0 0F1 Numeric processor extension 0F8 0FF Numeric processor extension 1F0 1F8 Fixed disk 200 207 Game I O 278 27F Parallel printer port 2 2F8 2FF Serial port 2 B 1 Table B 1 System Address Assignments Continued Address Function 300 31F Prototype board 360 36F Reserved 378 37F Parallel printer port 1 380 38F SDLC bisynchronous 2 3A0 3AF Bisynchronous 1 3B0 3BF Monochrome display and printer adapter 3C0 3CF Reserved 3D0 3DF Color graphics monitor adapter 3F0 3F7 Diskette controller 3F8 3FF Serial port 1 Hardware Interrupts Used by Other Functions Table B 2 lists some of the functions that computers sometimes assign to particular interrupts Table B 2 Hardware Interrupt Assignments Interrupt Function
28. NC Cables for DID Service Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2C amp I2D 340 148 40 2 RJ 45 gt RJ 11 TR114 I4C amp 14D 340 148 30 2 RJ 45 gt RJ 11 Connector Pinouts for DID Cables 340 148 40 340 148 30 For TR114 12C amp D For TR114 14C amp D 431A UK 431A UK RJ 45 431A UK RJ 45 Channel A Channel B 1 NC 1 NC 1 NC 1 NL 1 NL 2 NC 2 Green 2 NC 2 Green 2 Green 3 NC 3 NC 3 Red 3 NC 3 NC 4 Green 4 NC 4 Green 4 NC 4 NC 5 Red 5 Red 5 Red 5 Red 5 Red 6 NC 6 NC 6 Green 6 NL 6 NL 7 NC T NC 8 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 13 Ireland Country Code 3530 Redialing Restrictions For calls to the same telephone number over the same trunk the application must e Delay five seconds between the first and second call attempt e Delay sixty seconds between each subsequent call attempt e Make no more than four call attempts in one hour Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 036 02 1 RJ 45 gt RJ 11 TR114 14L 340 036 02 2 RJ 45 gt RJ 11 3 14 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 036 02 For TR114 12L and 14L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yello
29. ON 180 ON OFF OFF ON ON ON ON 200 OFF ON ON ON ON ON ON 220 OFF ON ON ON OFF ON ON 240 OFF ON ON OFF ON ON ON 260 OFF ON ON OFF OFF ON ON 280 OFF ON OFF ON ON ON ON 2A0 OFF ON OFF ON OFF ON ON 2C0 OFF ON OFF OFF ON ON ON You can select a valid base address from the range of hex numbers between 100 and 3F8 that end in 0 or 8 Note Switch 1 does not affect the base address it enables an interrupt pull up and must be ON on only one TR114 board in a system Switches 2 through 8 set the individual digits in the TR114 board s base address Switches 8 and 7 set the first digit of the base address switches 6 through 3 set the middle digit of the base address and switch 2 sets the third digit as shown in Table 2 3 Configuring and Installing the TR114 2 5 Table 2 3 Switch Settings for the Base Address Hex Switches cael Oe ie a a a 1xx ON OFF 2xx OFF ON 3xx OFF OFF x0x ON ON ON ON xIx ON ON ON OFF x2x ON ON OFF ON x3x ON ON OFF OFF x4x ON OFF ON ON x5x ON OFF ON OFF x6x ON OFF OFF ON x7x ON OFF OFF OFF x8x OFF ON ON ON x9x OFF ON ON OFF xAx OFF ON OFF ON xBx OFF ON OFF OFF xCx OFF OFF ON ON xDx OFF OFF ON ON xEx OFF OFF OFF ON xFx OFF OFF OFF OFF xx0 ON xx8 OFF To ensure a unique base address for each TR114 ISA board when you install multi
30. TR114 ISA Analog International Hardware Guide Document Number 930 423 70 Printed December 1998 ZE Brooktrout Needham MA 02494 2722 www brooktrout com Copyright 1998 Brooktrout Technology Inc All rights reserved This manual may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Brooktrout Technology Inc Information contained in this document is subject to change without notice Printed in the United States of America Trademarks Brooktrout Technology TR Series TR114 and Universal Port are trademarks of Brooktrout Technology Inc Windows Windows NT MS DOS and Visual C are registered trademarks of Microsoft Corporation Other company or product names mentioned herein may be trademarks or registered trademarks of their respective companies Brooktrout Technical Support If you need to contact Brooktrout Technical Support see Chapter 5 for instructions and methods of contact LIMITED WARRANTY Brooktrout Technology Inc Brooktrout warrants the hardware component of the product described in this documentation the Product to be free from defects in materials and workmanship under normal and proper use for a period of one year from the date of purchase from Brooktrout This warranty applies to the tangible media on which software and firmware are recorded but does not a
31. atte e ae Sc tate ale Me Grebe Se Seed jan 3 30 Spainis Gnu Su ath ao hae aoe oo ak ee ark ee et 3 32 Sweden aort kh dso otto Xe oe A GoM das LAL kG 3 34 Switzerland curse AEH we Some aca Ss a 3 36 United Kingdom 202 8 ah ey Ae a ae 3 38 Chapter 4 Testing and Troubleshooting Using the Test Software 4 1 Installing the Test Software 4 2 Changing the TR114 Configuration 4 3 Setting the Country Code 4 4 Testing the Configuration 4 4 Testing the Loop Start Channels 4 5 Faxtest Command Line Options 4 5 Displaying Command Line Options 4 6 Sending a Test Fax 4 6 vi TR114 ISA Analog International Hardware Guide Receiving a Test Fax 4 6 Troubleshooting eee ae eee a ee 4 7 Some Typical Errors a sce 44d Sw aia ue 4 7 Sending the Test Results to a File 4 11 Rebooting the Operating System 4 11 Chapter 5 Contacting Technical Support Getting Technical Support 5 1 Contacting Belgium 5 2 Contacting Japan 0250 Sw hale as a eee wed 5 2 Contacting Singapore 5 2 Contacting USA lt 36y 6 ws Gud soa a eae oS 5 2 Downloading Software from the FTP Site 5 3 Returning a Defective TR114 Board 5 4 Appendix A Installing and Testing Hong Kong DID Service Requirements for DID A 1 DID Telephone Service
32. brooktrout com Fax 65 224 0337 FTP Site ftp brooktrout com Web Site http www brooktrout com Contacting USA Telephone 1 781 433 9600 e mail techsupport brooktrout com Fax 1 781 449 9009 FTP Site ftp brooktrout com Web Site http www brooktrout com 5 2 TR114 ISA Analog International Hardware Guide Downloading Software from the FTP Site You can download copies of the latest TR114 firmware and the diagnostic software from the Brooktrout FTP site Use the following procedures TR114 Firmware 1 Connect to the Brooktrout FTP site by typing the following ftp brooktrout com 2 Log in as anonymous Enter your e mail address as your password when required 3 Change to the firmware directory cd support firmware v18x where x is the latest revision of the software 4 In binary mode transfer the files v 8x pex v18x 2m pex and the contents of the csum folder Diagnostic Software 1 Connect to the Brooktrout FTP site by typing the following ftp brooktrout com 2 Select the support directory 3 Select diag zip Click the appropriate file from the list that is displayed the software downloads automatically Contacting Technical Support 5 3 Returning a Defective TR114 Board If you suspect that your TR114 board is malfunctioning contact Brooktrout Technology Europe Ltd or the reseller from whom you purchased it Typically Brooktrout Technical Support or your reseller will request that you
33. call attempts in one hour Delay five seconds between the first and second call attempts Delay one minute between each subsequent call attempt e For calls to different telephone numbers over the same trunk the application must delay two seconds between releasing the line after an unsuccessful call attempt and seizing it for the next call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 050 02 1 DB9 gt RJ 11 TR114 I4L 340 050 01 1 DB9 gt RJ 11 3 32 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 01 340 050 02 For TR114 14L For TR114412L DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 33 Sweden Country Code 460 Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Adapter TR114 I2L 340 050 02 1 DB9 gt RJ 11 to 4 TR1144 14L 340 050 01 1 DB9 gt RJ 11 to 4 a SQ an A RJ 11 Plugs 7 XN we 3 34 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 01 340 050 02 For TR
34. cally answering a call Remain on hook if the system has insufficient memory or disk space to perform its functions Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 033 06 2 RJ 45 RJ 11 TR114 I4L 340 033 05 2 RJ 45 gt RJ 11 Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 25 Connector Pinouts 340 033 05 340 033 06 For TR114 14L For TR114412L RJ 45 RJ 11 RJ 11 RJ 45 RJ 11 Channel A Channel B Channel A 1 NC 1 NL 1 NL 1 NC 1 NL 2 NC 2 NC 2 NC 2 NC 2 NC 3 Yellow 3 Red 3 Yellow 3 NC 3 Red 4 Red 4 Green 4 Black 4 Red 4 Green 5 Green 5 NC 5 NC 5 Green 5 NC 6 Black 6 NL 6 NL 6 NC 6 NL 7 NC 7 NC 8 NC 8 NC 3 26 TR114 ISA Analog International Hardware Guide This page is intentionally left blank Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 27 Norway Country Code 470 Redialing Restrictions For calls to the same telephone number over the same trunk the application must e Delay five seconds between the first and second call attempt e Delay sixty seconds between each subsequent call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114 I2L 340 050 02 1 DB9 gt RJ 11 TR114 I4L 340 050 01 1 DB9 gt RJ 11 3 28 TR114 ISA Analog International Hard
35. countries do not allow the exclusion of implied warranties so the above exclusion may not apply to you In no event shall Brooktrout be liable for loss of profits or indirect special incidental or consequential damages relating to the Product Brooktrout s total liability in contract tort or otherwise in any way connected with the Product shall be the correction repair or replacement of any defective item or at Brooktrout s option the payment of actual direct damages not to exceed the payments made to Brooktrout for the Product in question Some states and countries do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation and exclusion may not apply to you This warranty gives you specific legal rights You may also have other rights which vary from state to state Contents Preface About This Manual 05 ix Audience 00 ee ee ix Related Documents 0485 ix Manual Conventions x Chapter 1 Introduction TR114 Models 1 1 Feat res sein okt A nck HO ER wg ate Ge ae 1 2 System Requirements 1 3 Operating Requirements 1 4 Required Cables 2 0004 1 4 Ordering Loop Start Telephone Service 1 4 Chapter 2 Configuring and Installing the TR114 Hardware Description 4 2 2 LED Activity 6 2 oe he es a ee ees a eet 2 3 Config
36. e user cfg file or There is a polarity problem the telephone wiring may be reversed That is although the output of the TR114 has the correct polarity across the telephone line s two wires a wiring reversal could exist elsewhere in the building Solution Verify that the number of DID digits is set correctly in the user cfg file Make sure that DID service is active by testing the line using the procedures in the section Testing DID Channels without Active Service on page A 8 If the telephone test works but you still have problems with your DID line make sure the telephone wiring is not reversed A 10 TR114 ISA Analog International Hardware Guide SYMPTOMS Probable Cause Solution SYMPTOMS Probable Cause Solution Noise on a DID trunk when you make a call to it Grounding problem OPen the ground jumper on the DID adapter cable see Figure A 2 Contact Brooktrout Technical Support See Chapter 5 Contacting Technical Support DID line was working but now it stops working Power from the DID power supply has been interrupted or Service may have been discontinued by the telco Make sure the DID line is connected to the TR114 and that the board is receiving 48 Vpc power from the DID power supply Call one of the telephone numbers in your block of DID numbers If a busy signal sounds immediately the service has probably been disconnected by the telco Installing and Testing Hong
37. ected to the same line The operation of this equipment on the same line as telephones or other equipment with audible warning devices or automatic ring detectors will give rise to bell tinkle or noise and may cause false tripping of the ring detector Should such problems occur the user is not to contact Telecom Faults Service This equipment must not be operated in such a manner as to cause a nuisance to other customers Redialing Restrictions e For all outgoing calls the application must Go on hook for a minimum of five seconds between the end of one call and the beginning of the next call Clearly associate preprogrammed numbers with the names of the called parties and enable operators to easily modify the numbers e For transmissions of any one document to any one telephone number the application must 3 24 TR114 ISA Analog International Hardware Guide Make no more than five call attempts in one hour Make no more than a total of ten call attempts Delay sixty seconds between each call attempt e For calls to different telephone numbers over the same trunk the application must Delay sixty seconds between starting each call attempt or Delay thirty seconds between each call attempt if it delays the next attempt three minutes after detecting the congestion tone ROBUSY e For all incoming calls the application must Delay from three to fifteen seconds from the detection of ringing before automati
38. ed The BIOS does not recognize the ISA boards in your system when configuring the PCI and plug and play boards Interrupts can be shared among PCI boards but not between PCI boards and ISA boards Configuring and Installing the TR114 2 7 The action you take to resolve conflicts among the various boards depends on your brand of computer Check the manufacturer s instructions for techniques for avoiding conflicts See Appendix B Common System Resource Assignments for more information Generally you can avoid conflicts among ISA PCI and plug and play boards by doing the following e Let the computer BIOS configure all the PCI and plug and play boards e Use the tools supplied with the computer to determine the interrupts used or reserved by other devices in your computer For example Dell computers have an ISA Configuration Utility to track and reserve the installed ISA boards and the resources they use e Choose an unused interrupt and address for the TR114 ISA boards All TR114 ISA boards share an IRQ but TR114 ISA and PCI boards in the same system use different IRQs Using ISA Boards in EISA Slots If you install ISA boards in EISA slots use an EISA configuration utility to create an EISA configuration file to reserve the interrupt I O addresses and DMA if used for the TR114 board The computer BIOS will not use the reserved interrupt addresses and DMA for other devices in your computer Brooktrout does not supply EISA
39. endix C of the Brooktrout Fax Voice and Data API Programmer s Reference Manual You can also select 1 for the DMA option during Brooktrout driver installation Setting the Country Code Many applications set the country code for you If you were prompted for a country when you installed the software the code was probably set correctly You can check the count ry_code keyword in the user defined configuration file btcall cfg to verify it A sticker on the back of the board indicates the country in which the board is approved for use for example a board marked TR114 UK is approved for use in the United Kingdom The county code parameter in your software must match the country indicated on the board If a board has a sticker marked EC CTR21 that board has been approved for the European community and can be used in any of the following contries Austria Belgium Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Norway Portugal Spain Sweden Switzerland Netherlands and UK Table 2 4 shows the country codes as they should be entered in the user defined configuration file btcall cfg Table 2 4 Brooktrout Country Codes Country Country Country Country Code Code Australia 610 Netherlands 310 Denmark 450 New Zealand 640 EC CTR 21 190 Norway 470 France 330 Singapore 650 Configuring and Installing the TR114 2 13 Table 2 4 Brooktrout Country Codes Co
40. ere is the number of the channel faxtest u r 3 From a fax machine dial the telephone number connected to the channel you are testing to send it a test fax If the fax is received successfully the faxtest program displays the following message at the end of reception Fax Received Successfully Test Completed Otherwise an error message is displayed Refer to the next section Troubleshooting to determine the cause of the problem Troubleshooting This section describes some errors you may encounter when you run the test program Some solutions are also provided for resolving the problem Some Typical Errors SYMPTOM S Probable Cause Solution SYMPTOMS Probable Cause Solution LEDs do not flash on power up There was a self test failure at power on The power supply requirements may be unsuitable Try installing the board in a different system Cannot consistently originate and or answer calls Country code mismatch Ensure that the country code in the user cfg file matches the country specific variant on the back of the board Testing and Troubleshooting 4 7 SYMPTOM S btdriver does not detect all the channels in the system Two channels should be detected for each two channel board and four channels for each four channel board Probable Cause I O address conflict with other devices in the system possibly other Brooktrout boards Solution Ensure the addrs entries
41. errupt the DMA channel and the I O addresses of the TR114 channels in the system Used by the btdriver bat file country cfg Read only configuration file with country specific information faxtest exe A test program to send and receive facsimiles send fil A single page Group 3 fax test file sent by default test 164 pex Test firmware automatically downloaded by the faxtest program to the TR114 user cfg A user modifiable configuration file that contains a number of run time configuration parameters Installing the Test Software This section explains how to install the TR114 test software You can copy the contents of the diskette to the hard drive or run the program from the diskette Note If you are using OS 2 or Windows NT with the NTFS file system do not use the test program from a DOS window Boot from a DOS diskette not supplied by Brooktrout and run the test software from the diskette drive 1 Make the directory in which to store the test software for example bfax faxtest by typing mkdir bfax faxtest 2 Make the new directory the current directory cd bfax faxtest 4 2 TR114 ISA Analog International Hardware Guide 3 Copy the files from the diskette to the current directory copy A 4 If there are other software applications or TSRs for Brooktrout boards running on the system create a temporary autoexec bat file that does not contain the lines that run such software
42. he board Then when it detects or fails to detect the correct number of DID digits the board responds the same as it does when configured for wink start service Installing the TR114 DID Board To install and connect a TR114 ISA analog DID board you will need to perform the following tasks e Configure and install the board using the procedures in Chapter 2 Configuring and Installing the TR114 e Install a power supply using the procedures in Installing a Power Supply for DID Service below e Connect the cables using the procedures in the section Connecting to DID Service on page A 5 e Ensure that the board is working using the procedures in the section Testing the DID Channels on page A 7 Installing a Power Supply for DID Service The TR114 must supply the DID line with continuous 48 Vpc power service can be lost if the telephone company does not detect 48 VDC power on the line After you install the TR114 board in the computer and before you connect the telephone lines for DID service connect a power supply to the TR114 You can connect multiple TR114 boards to a single power supply However Brooktrout recommends that each board have its own power supply so that power is not lost for multiple boards if a single power supply fails Once the DID power supply is installed leave it on to ensure continued DID service You can turn off the computer without turning off the DID power supply Installing and Testing Hong K
43. hone line Use an RJ 11 cable or the split cable supplied with the TR114 2 Change to the directory in which you copied the test software in this example bfax faxtest by typing cd bfax faxtest 3 Execute the faxtest program by typing faxtest u r where u Specifies the number of the channel to test for example u 0 specifies channel 0 r Places the channel in receive mode The program displays the following message waiting for a call If this message fails to display refer to the Troubleshooting Your DID Installation for information on solving problems 4 Make a call to your DID channel and check to see if you hear fax tones If so the line is working correctly Installing and Testing Hong Kong DID Service A 9 If instead you hear a fast busy signal the telephone company may not have yet activated the line Check with the telephone company if they tell you that the line is activated see the next section for more information Troubleshooting Your DID Installation You may encounter errors when you run the faxtest program when you are connected to DID service Some possible errors are explained below along with some solutions for resolving the problem Also see the section on troubleshooting on page 4 7 for more help SYMPTOMS DID line does not work or there is a fast busy signal Probable Causes DID service may not be activated or The number of DID digits may not be set correctly in th
44. ions Compliance and Cable Descriptions describes the cables and connectors in detail by country Brooktrout also supplies TR114 ISA analog boards for use with Direct Inward Dial DID service in Japan and Hong Kong See the Japanese and Hong Kong descriptions in Chapter 3 1 1 Features The TR114 boards provide high performance fax and voice systems 1 2 One two or four independent fax and or voice channels in one 16 bit ISA or EISA bus slot Full Group 3 fax send and receive functionality on each channel with advanced features such as Error Correction Mode Binary File Transfer and MH MR or MMR compression Speech record and playback Each channel can record and play back ADPCM and PCM permitting you to build a variety of fax and voice systems using a single TR114 such as voice prompted fax retrieval systems fax mail systems with voice annotation capability and integrated voice fax mail systems DTMF Touch Tone SIT CNG and CED detection capability Auto conversion of ASCII MH MR MMR TIFF and PCX DCX files Onboard forms overlay capability Increases efficiency and throughput of high volume forms based fax applications Automatic reduction or expansion of the page width on transmission Adaptive in band call progress detection capability that works world wide Downloadable firmware You can easily install updates from a floppy diskette or from the Brooktrout web site to add new system fu
45. l 0 y Turns on verbose output to capture the trace data w Forces the TR114 to wait for a dial tone Displaying Command Line Options You can display the list of command line options by typing faxtest Sending a Test Fax To test sending a fax test all TR114 loop start channels To send a fax from any TR114 loop start channel follow these steps pressing Enter after each entry 1 Change to the directory where you copied the test software 2 Execute the faxtest program where is the number of the channel and phonenumn is the phone number of the receiving fax machine faxtest u s phonenum Note If you install the TR114 on a PBX extension you may have to insert a prefix e g 9 in front of the fax machine s phone number for example faxtest u s 95551212 3 Ifthe fax transmission is successful the faxtest program displays the following message at the end of transmission Fax Sent Successfully Test Completed Otherwise an error message is displayed Refer to the section Troubleshooting on page 4 7 to determine the cause of the problem Receiving a Test Fax For receiving faxes you only need to run the faxtest program on even numbered channels including channel 0 4 6 TR114 ISA Analog International Hardware Guide To receive a fax follow these steps pressing the Enter key after each entry 1 Change to the directory where you copied the test software 2 Execute the faxtest program wh
46. lso provided for connecting to loop start telephone service For connecting to Japanese DID service refer to the Japanese information in Chapter 3 For connecting to Hong Kong DID service refer to Appendix A Installing and Testing Hong Kong DID Service The following tasks are required to set up and install a TR114 board e Configure the hardware e Install the TR114 board in the computer e Connect the cables e Install the software e Configure the software DMA channel Country code 2 1 Hardware Description Figure 2 1 shows the layout of a TR114 I4L daughter boards are not shown 7 N 3 4 95 6 7 9 10 11 12 14 15 l Address Switch SW1 l Interrupt set to 5 Set to 260 hex 7 1 5 N l N 7 Za A DB9 or RJ 45 Jacks LEDs for TR114 Channels ELU EEEE ISA Bus Connector Mounting Bracket Figure 2 1 TR114 I4L ISA Analog Board Note The address switches are shown as they appear when you hold the TR114 board upright with the front of the board facing you and the mounting bracket to the right Figure 2 2 shows the mounting brackets for the TR114 ISA analog boards The TR114 board for your country may have a DB9 jack or RJ 45 jacks on the mounting bracket DID versions of the board also have a power supply plug below the telephone jacks 2 2 TR114 ISA Analog International Hardware Guide RJ 45 Jacks Ne Y l DB9 N r
47. move other boards such as network adapters to check for conflicts Testing and Troubleshooting 4 9 SYMPTOM S Cannot send and or receive faxes properly Fax can be received but is unrecognizable Probable Cause DMA conflict or mismatch ora DMA incompatibility exists with the computer s motherboard Solution To identify if it is a DMA or interrupt issue disable DMA by changing the dma parameter from dma 512 to dma 0 in the user cfg file If it is an interrupt issue try one of the following e Try other jumper settings even if the interrupt chosen is expected to be free e Use operating system tools such as NTdiagnostics system documentation or BIOS configuration to check for device conflicts and available interrupts e Check the BIOS configuration if one is available for your system Many EISA systems will not allow the interrupt to be used unless it is configured in the BIOS e Make sure that the interrupt jumper wire is on the correct pins e Check that the interrput pull up switch switch 1 on SW1 is set to ON on only one board in the system e Ensure that the intnum parameter in the btdriver cnf file matches that of the board e Remove other boards such as network adapters to check for conflicts 4 10 TR114 ISA Analog International Hardware Guide Sending the Test Results to a File You can redirect the output from your fax test to a file If you need to contact Brooktrout Technical Support o
48. nctionality LED status indicators Direct Memory Access DMA and Programmed I O PIO data transfer capability for efficient multichannel support Support for 11 hardware interrupts Application Programmer s Interface tools and software drivers that work with the following operating systems TR114 ISA Analog International Hardware Guide AT amp T UNIX System V release 3 2 4 0 IBM AIX for PowerPC V4 1 MS DOS release 3 0 and higher OS 2 release 2 0 and higher QNX release 2 3 4 2x SCO UNIX System V release 3 2 SCO Xenix 386 System V Sunsoft Solaris V2 4 and higher UnixWare System V release 4 2 V1 1 V2 0 Windows NT version 3 1 and higher Windows 95 System Requirements One 16 bit slot in any computer with an ISA or EISA expansion bus If you use an EISA slot you may need to create an EISA configuration file for the board as explained on page 2 8 One hardware interrupt All TR114 ISA boards in the system must share the same interrupt One DMA channel selected through software optional A block of consecutive I O addresses 8 addresses to support the TR114 I1L 12 addresses to support the TR114 I2L 20 addresses to support the TR114 14L Telephone service loop start analog single line extensions for PBX or Key telephone systems or DID for Japan and Hong Kong only Introduction 1 3 Operating Requirements e Temperature 0 50 C e Humidity 10 95 noncondensing e Power requi
49. ndor see that vendor s manual for instructions on installing the driver and selecting PIO ora DMA channel Using DMA Transfer Mode Under DMA the DMA driver controls data transfers between memory and the TR114 channels Although using DMA may take a little longer than PIO using DMA may increase system performance because the host computer can process other jobs during the transfer All TR114 ISA boards and all TR series ISA boards Iinstalled in the same system must share the same DMA channel You can use DMA channels 0 through 3 and 5 through 7 channels 0 3 use only 8 bits while channels 5 7 use 16 bits The system reserves DMA channel 4 for its own use In order of preference we recommend using DMA channel 7 or 1 In addition to the TR114 other boards devices and software use particular DMA channels To avoid conflicts select an unused DMA channel or disable or move any device that competes for the DMA channel you select Appendix B Common System Resource Assignments lists some of the functions that systems may assign to particular DMA channels 2 12 TR114 ISA Analog International Hardware Guide Using PIO Data Transfer Mode Under PIO the host CPU controls data transfers between memory and the TR114 channels Although transfer time is faster the host computer cannot process other jobs during the transfer To use Programmed I O change the dma keyword to 0 in the user defined configuration file btcall cfg see App
50. ntinued Country Country Country Country Code Code Germany 490 Spain 340 Ireland 3530 Sweden 460 Italy 390 Switzerland 410 Hong Kong 8520 United Kingdom 440 Japan See page 3 18 United States 10 Malaysia 600 Checking the Bt_cparm cfg File Country codes are maintained in the country specific configuration file bt_cparm cfg a read only file the btcall cfg file uses the country code parameters from this file If the appropriate parameter for your country is not in the bt_cparm cfg file the US default value 10 is used You can check for your country code in the country h file that comes with bt_cparm cfg If the code for your country is not in the bt_cparm cfg file you need to download the latest version of the file from the Brooktrout ftp site as follows ftp brooktrout com support country cparm exe This downloads a program that contains various versions of the bt_cparm cfg file You can expand the program using cparm d You must use the bt_cparm cfg file for the version of the Brooktrout API that you used to develop your application for example if you used API V3 7 to develop your application you must use the subdirectory 3 7 2 14 TR114 ISA Analog International Hardware Guide Chapter 3 Country Codes Redialing Restrictions Compliance and Cable Descriptions This chapter lists the country code and describes the cabling information for your country including the
51. ollowing e DID telephone service e External 48Vpc power supply You need to purchase a power supply separately from the TR114 Brooktrout offers a power supply from Computer Products that is approved for use with the TR114 DID Telephone Service DID Direct Inward Dialing lines support incoming calls only More than one telephone number is assigned to a DID line DID service can provide automatic routing of facsimiles to the proper destination within a multiuser fax system A 1 For example Company ABC is assigned one DID trunk that is composed of one hundred telephone numbers ranging from 239 9400 to 239 9499 When any one of the numbers in this range is dialed and the DID line is available the telephone company transmits the last few digits usually 3 or 4 of the dialed number to the TR114 By detecting these digits the TR114 can tell which of the hundred numbers was actually dialed If the line is busy callers to any of the other numbers encounter a busy signal Because of this situation many fax messaging systems require more than one DID line to which the range of DID telephone numbers is assigned The number of lines required depends on the traffic demands on the system Since DID lines are one way inward a two way fax messaging system using DID requires one or more loop start telephone lines for sending facsimiles The TR114 I2C which contains one loop start and one DID interface or the TR114 I4C which contains
52. ong DID Service A 3 Connecting a Computer Products Universal Power Supply The Computer Products universal power supply is shown in Figure A 1 mite Figure A 1 Computer Products Universal Power Supply Note The DID power cord supplied with the board will not be needed when using the power supply it can be retained or discarded Attach the power supply using the following procedure 1 Power off the computer 2 Locate the power supply the mains cord set and the DID adapter cable shown in Figure A 2 Pa eo aor a Figure A 2 DID Adapter Cable 3 Verify that the mains cord set is compatible with the mains power socket that will be used with the power supply If it is not contact Brooktrout Technology for the appropriate cable A 4 TR114 ISA Analog International Hardware Guide 4 Ensure that the ground jumper connectors shown in Figure A 2 on the DID adapter cable are mated This connects the positive side of the DID power supply output to earth as required by most telecom authorities If the mains supply used does not provide a path to earth a separate ground will need to be provided to the black lead in the ground jumper connector 5 Plug the DID adapter cable into the end of the DC output cable from the power supply and plug the mains cord set into the AC input socket on the power supply 6 Plug the jack on the other end of the DID power cable into the DID power connector on the TR114 mounting bracket
53. ost This address block is subdivided into smaller blocks each consisting of four addresses Each channel on a TR114 board uses a 4 address block and the TR114 board uses one for communication with the host The number of consecutive I O addresses required by a TR114 ISA board depends on the number of channels on the board as shown in Table 2 1 Table 2 1 I O Addresses Required Board Consecutive I O Addresses 1 channel 8 8 hex 2 channel 12 C hex 4 channel 20 14 hex These I O addresses must not overlap with those of any other TR114 board or other devices installed in the system The base address a three digit hex number is the first address in the assigned block Set the base address of the TR114 board using the base address switches shown in Figure 2 1 The base address is set to 260 hex in the figure 2 4 TR114 ISA Analog International Hardware Guide If you need to set the base address to another address we recommend using one of the following addresses 100 140 180 200 220 240 260 280 2A0 and 2CO To set the base I O address to one of those recommended set switches 2 through 8 of the base address switches ON toward the board or OFF away from the board as shown in Table 2 2 Table 2 2 Switch Settings for Recommended Base I O Addresses Base I O Switch Address 7 6 5 4 3 5 100 ON OFF ON ON ON ON ON 140 ON OFF ON OFF ON ON
54. pinouts in case you wish to build your own cable Dialing restrictions and compliance regulations are also included for those countries where applicable Country Code The country code for your country is shown as it should be entered in the user defined configuration file BTCALL CFG is the default filename Redialing Restrictions and Compliance Regulations If your country has restrictions for redialing or regulations concerning compliance they are described in these sections Cable Information The details for the cables that are shipped with your TR114 ISA analog boards are described in this section The following information is included Column Heading Description TR114 Model The name of the TR114 as you ordered it from Brooktrout e g TR114 I4L Cable Part Number and The Brooktrout part number for the cable and the Quantity Required number of cables shipped with the TR114 model Connectors Specifies the connectors that connect the cable to Board Wall the TR114 board end and to the telephone service wall end e g DB9 RJ 11 specifies a DB9 connector to the TR114 and an RJ 11 to the telephone service Pinout Abbreviations NC Pin is loaded but not connected NL Pin is not loaded Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 1 Australia Country Code 610 Compliance Regulations You should include missing_wait 40 in the BT_CALL CFG file
55. ple TR114 ISA boards in a system add or subtract from the base address of the other TR114 boards e 6 hex for 1 channel boards e 10 hex for 2 channel boards e 18 hex for 4 channel boards 2 6 TR114 ISA Analog International Hardware Guide For example if you have three TR114 ISA boards in your system you can select Board 1 Board 2 Board 3 Base Address Base Address Base Address Example 1 228 240 258 Example 2 250 268 280 Example 3 260 278 290 Setting the Hardware Interrupt The TR114 board generates interrupts to the host computer These interrupts are handled by the TR114 device driver See Figures Figure 2 1 for the interrupt header which is shown set to interrupt 5 Note All TR114 ISA boards and all other TR series ISA boards installed in the same system must be set to share the same hardware interrupt The TR114 board can use interrupts 3 4 5 6 7 9 10 11 12 14 or 15 In order of preference we recommend using interrupt 5 10 12 or 15 To set the hardware interrupt move the jumper to the pair of pins of the interrupt header that corresponds to the hardware interrupt you want to use The pins are numbered left to right as shown in Figure 2 1 Using ISA Boards with Plug and Play Boards The computer BIOS automatically configures the addresses and hardware interrupts IRQs for PCI and plug and play boards which may change when the system is rebooted especially if devices are added or mov
56. pply to the software and firmware themselves This warranty also does not apply to any expendable components any damage resulting from abuse of the Product or normal wear and tear In the event of a warranty claim the defective item will be repaired or replaced at Brooktrout s option upon delivery to Brooktrout of the defective item Brooktrout is not responsible for transportation and related charges in connection with shipment of items to Brooktrout for warranty service Brooktrout reserves the right to charge for inspection of returned items if it is determined that the items were not defective With respect to software and firmware it should be understood that these components are complex works which may contain undiscovered defects Although the software and firmware provided with the Product contain substantially the features described in the documentation to the extent applicable to the product purchased no assurance can be given that operation of such software and firmware will meet the user s requirements or be uninterrupted or free of errors Except as expressly agreed by Brooktrout in writing Brooktrout makes no representations or warranties of any kind express or implied with respect to the Product or any hardware software or firmware components thereof In particular but without limitation of the foregoing Brooktrout disclaims all implied warranties of merchantability or fitness for a particular purpose Some states or
57. r you have set up your LAN fax software to support the TR114 board you can begin sending and receiving faxes Configuring the Software After your board and software are installed you may need to make changes to the software configuration If you changed the base I O address or the interrupt on the board you can set the new values when you install the driver and initialize the board You can set the data transfer method when installing the driver or in the user defined configuration file default name btcall cfg You also set the country code for your board in the user defined configuration file Configuring and Installing the TR114 2 11 Selecting the Data Transfer Method The TR114 ISA board can transfer data to and from the host computer in Programmed I O PIO mode or in Direct Memory Access DMA mode The Brooktrout driver and API software selects DMA channel 1 for data transfers by default However you can select another DMA channel when you install the driver For detailed instructions on installing the driver for your operating system see the Brooktrout Fax Voice and Data Application Programming Interface User s Guide With Brooktrout software you can also set the data transfer method using the dma keyword in the user defined configuration file btcall cfg see Appendix C in the Brooktrout Fax Voice and Data Application Programming Interface Programmer s Reference Manual If you use a driver from another ve
58. r your reseller to resolve problems you cannot correct they will want to examine the test results to determine the cause of the malfunction In the following steps is the number of the channel you are testing log txt is the name of the output file and v sets verbose mode to capture the data 1 On sending a fax redirect the output from the test program to a file by typing faxtest u v s phonenum gt log txt 2 On receiving a fax redirect the output from the test program to a file by typing faxtest u v r gt log txt We recommend that you fax or e mail the test results to Brooktrout Technical Support or to the reseller from whom you purchased your TR114 board For instructions on how to contact or send test results to Brooktrout Technical Support see Chapter 5 Contacting Technical Support Rebooting the Operating System Reboot your system to run under the operating system you normally use If your system normally runs under DOS and you booted your system with a special autoexec bat file to run the test software reboot your system now using the original autoexec bat file that contains the lines that run your fax application software You can now configure your fax software and start sending and receiving faxes with your TR114 ISA board Testing and Troubleshooting 4 11 Chapter 5 Contacting Technical Support Brooktrout provides technical support for customers who have purchased their TR114 board directl
59. ram by typing faxtest u r where u Specifies the number of the channel to test for example u 0 specifies channel 0 r Places the channel in receive mode The program displays the following message waiting for a call If this message does not display refer to the section Troubleshooting Your DID Installation on page A 10 for information on solving problems 4 Pick up the handset and dial the appropriate number of DID digits from the fax machine telephone connected to the DID channel you are testing If the DID digits are detected successfully the digits are displayed on the screen and the TR114 generates a fax answer tone A 8 TR114 ISA Analog International Hardware Guide If the DID digits do not display or if there is no fax answer tone run the faxtest program again and see if you can hear the DID digits in the telephone receiver as you enter them a If you can hear the digits check the setup of the user cfg configuration file If the DID parameter values are incorrect change them If the DID parameter values are correct run the faxtest program again and make sure it s really waiting for a call b If you cannot hear the digits the line is not receiving voltage Check the power supply the power connection and the cable to the TR114 Testing DID Channels with Active Service To test call reception on any DID channel with active DID service 1 Connect the DID channel to the DID telep
60. rements 5 Type 5Vpc 12Vbc 12Vpc Total Power 1 channel 1A 5mA 10 mA 5 2 W 2 channel 1 5 A 5 mA 20 mA 7 8 W 4 channel 2 5 A 5mA 35 mA 12 98 W Required Cables Brooktrout supplies the cables and connectors required for each country with the TR114 board shipped to that country If you wish to make cables for your TR114 see Chapter 3 Country Codes Redialing Restrictions Compliance and Cable Descriptions for the cabling information for your country Ordering Loop Start Telephone Service For loop start telephone service you must order the following from the telephone company e A loop start telephone line for each TR114 channel one loop start line for a TR114 I1L two for a TR114 I2L and four for a TR114 I4L e One analog jack for each telephone line Make sure the telephone number or extension number is clearly marked on the cover of each jack For PBX or Key systems you must obtain the following from your PBX administrator e An analog single line extension for each loop start interface e A telephone system feature such as DIL Direct Inward Line termination to provide outside callers direct access to the TR114 extension e One analog jack for each telephone line 1 4 TR114 ISA Analog International Hardware Guide Chapter 2 Configuring and Installing the TR114 This chapter explains how to configure and install a TR114 ISA analog board Instructions are a
61. river cnf configuration file b Make sure the I O address settings do not conflict with another device in your system Refer to Appendix B Common System Resource Assignments for more information c If you are installing multiple TR114s make sure that each board had a unique base I O address and that it is entered in the btdriver cnf configuration file d Make sure the LEDs on the TR114 mounting bracket flash once when you power up the system If they fail to flash or if they remain on there may be a problem with the TR114 or with the computer To determine where the problem lies see the section Troubleshooting on page 4 7 for help Testing the Loop Start Channels This section explains how to send and receive faxes with the faxtest program in order to test the TR114 loop start channels In order to run these tests the btdriver program must have run successfully and the TR114 must be connected to the telephone service Press Q at any time to quit faxtest Faxtest Command Line Options The following command line options allow you to specify additional information when sending or receiving a fax when you are running the faxtest program r Places the channel in receive mode s lt phonenum gt Places the channel in send mode and sends the phone number in lt phonenum gt Testing and Troubleshooting 4 5 u The unit parameter followed by the number of the channel that you want to test e g u 0 specifies channe
62. run diagnostics on the TR114 board to determine whether it has a hardware defect See page 4 11 for running diagnostics and creating a file from your test output If the board has a hardware defect you will need to return it for repair to Brooktrout Technology Inc or to the reseller from whom you purchased it If you purchased the TR114 board directly from Brooktrout Technology Brooktrout Technology Europe Ltd will issue a Return Material Authorization RMA number for it If your TR114 board is no longer under warranty you must get a Purchase Order Number before Brooktrout Technology Europe Ltd will issue you an RMA number When returning a product on RMA to Brooktrout Technology Inc write the RMA number clearly on the shipping container and send the container to the following address Brooktrout Technology Inc 152 Second Avenue Needham MA 02494 2722 USA 5 4 TR114 ISA Analog International Hardware Guide Appendix A Installing and Testing Hong Kong DID Service This appendix explains how to connect and test a TR114 ISA analog DID board for Hong Kong The TR114 ISA analog board is offered in the following configurations for use for DID telephone service TR114 I2C One loop start and one DID interface TR114 I4C Two loop start and two DID interfaces TR114 I2D Two DID interfaces TR114 I4D Four DID interfaces Requirements for DID To run a Brooktrout TR114 ISA analog board with DID your system requires the f
63. ry code in your application software you will also need to change it in the user cfg file in order to run the test program Note that if you are testing the board using the software from the Brooktrout supplied diskette the test file user cfg is the same file as btcall cfg and will require the same parameter settings that you make in btcall cfg Testing the Configuration Test the TR114 configuration using the following procedure 1 Boot the system to run under DOS 2 Change to the directory in which you copied the test software 3 Execute the btdriver batch file btdriver btdriver cnf 4 Verify that the program displays the same number of channels you installed and specified in the btdriver cnf file For example if you have one TR114 four channel board installed you should see the following output Total Channels 4 TR114 0 Trufax O TR112 TR111MC 0 TR200 No BRI TR114s found If you have two TR114 four channel boards installed in your system you should see the following output Total Channels 8 TR114 0 Trufax O TR112 TR111MC 0 TR200 No BRI TR114s found 5 If the number of channels is correct the system initialized successfully If it is not correct refer to the following checklist for possible solutions 4 4 TR114 ISA Analog International Hardware Guide a Make sure the switches on the address switch SW1 and the interrupt jumper are set correctly on the board and that they match the parameters in the btd
64. ts a wrong call twice during the hour add the telephone number to the blacklist and make no more attempts to send any document to that telephone number For applications that do not differentiate between inefficient calls and wrong calls the application must Make no more than six call attempts per hour Delay from one to twelve minutes between each call attempt After six failed attempts to detect an answering fax machine add the telephone number to the blacklist and make no more attempts to send any document to that telephone number Only an operator issuing the command manually can remove a telephone number from the blacklist 3 8 TR114 ISA Analog International Hardware Guide Cable Information TR114 Model Nu TR114 I1L 34 TR114 I2L 34 Cable Part Quantity mber Required 0 062 01 1 0 050 02 1 0 050 01 1 TR114 I4L 34 Connectors Board Adapter DB9 gt RJ 11 to France DB9 gt RJ 11 to France DB9 gt RJ 11 to France Connector Pinouts 340 050 01 340 050 02 340 062 01 For TR114 14L For TR114 12L For TR114 11L Ch 0 DB9 RJ 11 DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 1 NC 1 NL 2 Red 2 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 NC 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 7 NC 8 Green 8 NC 8 NC 9
65. uring the Board 2 3 Default Configuration Settings 2 4 Changing the Default Settings 2 4 Setting the Base Address 2 4 Setting the Hardware Interrupt 2 7 Using ISA Boards with Plug and Play Boards 2 7 Using ISA Boards in EISA Slots 2 8 Installing the TR114 ISA Board in the Computer 2 9 Connecting to the Telephone Service 2 10 Installing the Software 2 11 Installing the Brooktrout Software 2 11 Installing LAN Fax Software Configuring the Software Selecting the Data Transfer Method Using DMA Transfer Mode Using PIO Data Transfer Mode Setting the Country Code Checking the Bt_cparm cfg File Chapter 3 Country Codes Redialing Restrictions Compliance and Cable Descriptions Australas wa ee e a a aaa 3 2 DENMAN enn a m a a es A aa is 3 4 European Community CTR21 3 6 FANGS sir ine eens de ek Boma hh wate AE aes 3 8 Germany 5s 44 lek 2a he Said woe Ga ers 3 10 HONGKONG 6 nk oo Re ee Go Se rb ate t 3 12 Ireland sme 2A ae we ea aot Be eke Pe ee HS 3 14 Halo aS oe ome a tet o Saat do eee A ee 3 16 JAAR s msi amp eg ataie a gate and e wed Mg 3 18 MalaySlais 2G capita ete eee ee he ee RAN 3 20 Netherlands 3 22 New Zealand 2 3 24 NORWAY 2 20a S7a eo aA ee Se A ate feoed 3 28 Singapore
66. w 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 15 Italy Country Code 390 Redialing Restrictions For calls to the same telephone number over the same trunk the application must e Delay five seconds between the first and second call attempt e Delay sixty seconds between each subsequent call attempt e Make no more than four call attempts in one hour Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR1144 12L 340 050 02 1 DB9 gt RJ 11 TR1144 14L 340 050 01 1 DB9 gt RJ 11 TR11 4 l4b a S 3 16 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 050 01 340 050 02 For TR114 14L For TR114412L DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 17 Japan Country Codes Set the country code for the type of service you have 810 10 pps 812 10 pps DID 814 10 pps DID Auto answer Compliance Regulations JATE has approved the TR114 I4L to run in the following computers
67. ware Guide Connector Pinouts 340 050 01 340 050 02 For TR114 14L For TR114412L DB9 RJ 11 DB9 RJ 11 1 Red 1 NL 1 Red 1 NL 2 Red 2 NL 2 Red 2 NL 3 NC 3 Red 3 NC 3 Red 4 Red 4 Green 4 NC 4 Green 5 Red 5 NL 5 NC 5 NL 6 Green 6 NL 6 Green 6 NL 7 Green 7 Green 8 Green 8 NC 9 Green 9 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 29 Singapore Country Code 650 Redialing Restrictions For an unsuccessful attempt to dial any telephone number the application must e Make no more than ten additional call attempts e Delay a minimum of sixty seconds between each call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR1144 14L 340 036 02 2 RJ 45 RJ 11 3 30 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 036 02 For TR114 I4L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yellow 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 31 Spain Country Code 340 Redialing Restrictions e For transmissions of any one document to any one telephone number the application must Make no more than five
68. y from Brooktrout Technology Inc If you purchased your TR114 board from a reseller contact that reseller for technical support In the event of equipment malfunction Brooktrout Technology Inc or an authorized agent should perform all repairs The user is responsible for reporting the need for service to Brooktrout or to one of its authorized agents Getting Technical Support If you call Brooktrout Technical Support please be prepared to work with the support personnel You may be asked to do several things such as taking down your server Please have the following information ready e The part number PN of the TR114 board in question Part numbers begin with the digits 802 or 812 The part number is on the back or solder side of the base board e Test results obtained from running the diagnostic software refer to the section Sending the Test Results to a File on page 4 11 for instructions for creating a file Contact the Brooktrout office nearest to you The numbers are shown in the following pages 5 1 Contacting Belgium Telephone 32 2 658 0170 e mail eurosupport brooktrout com Fax 32 2 658 0180 FTP Site ftp brooktrout com Web Site http www brooktrout com Contacting Japan Telephone 81 3 5800 9183 e mail inu dnsl infocom co jp Fax 81 2 658 0180 FTP Site ftp brooktrout com Web Site http www brooktrout com Contacting Singapore Telephone 65 224 4485 e mail singsupport
69. ysia Country Code 600 Redialing Restrictions For an unsuccessful attempt to dial any telephone number the application must e Make no more than two additional call attempts e Delay a minimum of two minutes between each call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR1144 14L 340 036 02 2 RJ 45 gt RJ 11 Pin 1 N RJ 11 Plugs 3 20 TR114 ISA Analog International Hardware Guide Connector Pinouts 340 036 02 For TR114 14L RJ 45 RJ 11 RJ 11 Channel A Channel B 1 NC 1 NL 1 NL 2 NC 2 NC 2 NC 3 Yellow 3 Green 3 Black 4 Green 4 Red 4 Yellow 5 Red 5 NC 5 NC 6 Black 6 NL 6 NL 7 NC 8 NC Country Codes Redialing Restrictions Compliance and Cable Descriptions 3 21 Netherlands Country Code 310 Note If the country code in btcall cfg does not match the country on the label on the back of the board calls can neither be sent or received Redialing Restrictions For transmissions of any one document to any one telephone number the application must e Make no more than fifteen call attempts in one hour e Delay five seconds between the first and second call attempts e Delay one minute between each subsequent call attempt Cable Information Cable Part Quantity Connectors TR114 Model Number Required Board Wall TR114411L 340 062 01 1 DB9 gt RJ 11 TR11

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TR114™ ISA Analog