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MX-ONE System Description, Description
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1. Figure 3 Manager Provisioning For more details see the description for MANAGER PROVISIONING MX ONE Manager System Performance Manager System Performance MSP provides simplified measurement and analysis of performance data from MX ONE It also gives the 21 1551 ASP 113 01 Uen K3 2012 06 16 2 6 2 7 SYSTEM OVERVIEW MX ONE administrator information about the overall performance of trunks routes operators individual extensions and common system resources e Graphical interface for managing and viewing the MX ONE perfor mance e Easy to read and customize traffic information from the MX ONE e Traffic analysis of major MX ONE components including Radio Base Stations and IP extensions e Multiple MX ONE nodes can be managed MX ONE Manager Availability MX ONE Manager Availability provides fault and performance manage ment for MX ONE servers and applications that is MX ONE Telephony System OneBox as well as the Linux and Microsoft Windows servers they run on Manager Availability is based on selected BMC ProactiveNet Perfor mance Management components and prepared for integration with existing SNMP capable management frameworks therefore providing the benefit of leveraging customers existing skills processes and management framework investments Aastra CMG Application Suite CMG is a part of the UCC suite for MX ONE The CMG product portfolio provides a mix of communication tools for
2. The following IP standards are also supported by the MX ONE Tele phony System ITU T Recommendation Relevant G series recommendations G 107 G 108 G 109 G 111 G114 G 131 G168 G175 ITU T Recommendation Relevant P series recommendations P 800 P 862 ITU T Recommendation Network performance objectives for IP based services Y 1541 ETSI ES 202 020 Speech Processing Transmission and Quality Aspects STQ Harmonized Pan European North American approach to loss and level planning for voice gateways to IP based networks TSB 122 A TIA EIA Telecommunications Systems Bulletin Voice Gateway Loss and Level Plan Guideline 21 1551 ASP 113 01 Uen K3 2012 06 16 103
3. 3711 The Secure Real time Transport Protocol SRTP 3725 Third party call control in SIP 3842 Message waiting indication event package for SIP 3891 The SIP Replaces header 102 21 1551 ASP 113 01 Uen K3 2012 06 16 REFERENCES RFC Description 3892 SIP Referred by mechanism 3960 Describes how to manage early media in SIP using two models the gateway model and the application server model Telephony Server supports the gateway model 3966 The Tel URI for telephone numbers 3986 Uniform Resource Identifiers URIs 4028 Session timers in SIP 4040 RTP Payload Format for a 64 kbit s Transparent Call 4235 Dialog event package 4244 An extension to SIP for Request History Information 4320 Actions addressing identified issues with the SIP non Invite transaction 4346 Transport Layered Security TLS 1 1 and SRTP 4497 Interworking between SIP and ISDN QSIG 4566 Session Description Protocol and 2327 4568 SDP Security Descriptions for media streams SDES 4733 RTP payload format for DTMF digits Telephony Tones and Telephony Signals note that RFC 2833 DTMF transport method 1 is not supported 4904 Representing Trunk groups in tel sip URIs 4975 The Message Session Relay Protocol MSRP 5626 Managing Client initiated connections in SIP 5806 Diversion information in SIP 6337 Usage of the Offer Answer Model
4. All extensions in a group keep their own private number and class of service An extension can be a member of several hunting groups An extension can temporarily withdraw from the group by activating Follow me to its own phone Calls to a group from which all members have excluded themselves are diverted to the group s divertee position Group Do Not Disturb It is possible to form groups of users that during certain periods must not be disturbed The group do not disturb feature allows a specially catego rized extension master extension or extension with Group Do Not Disturb programming category set to mark an extension group as group do not disturb that is calls made to extensions in the group are not signaled on the phone If any extension has any diversion activated or an individual divertee position the call is diverted The diversion feature has a higher priority than the group do not disturb feature If the extension has no diversion 21 1551 ASP 113 01 Uen K3 2012 06 16 33 MX ONE SYSTEM DESCRIPTION 5 3 4 5 4 34 and the incoming call is a Direct In Dialing call that has a category permitting rerouting the call is rerouted to an attendant If the extension has no diversion and the incoming call is not a Direct In Dialing call then it shall be forwarded to an answering position defined for the group Call Center CTI Group The Call Center Group CTI group is a class of service for the Automatic Call Distri
5. e Extra Directory Number EDN to offer similar functionality as Addi tional Directory Number AND Call Park Pool Intercom e Group Do Not Disturb integration with MX ONE Telephony System 5 0 e Possibility to set ring type for MNS BLF keys Introduction of Unicode The aim is to be able to display name as well as status information in the terminal displays depending on type of terminal used New firmware in the digital phones is mandatory to be able to use Unicode Unicode language support provides display of names and progress messages on terminals using other than Latin 1 code set which is required for countries such as Russia Kazakhstan China and Middle East The system supports different languages for different users The principle is that names will be forwarded and displayed transparently in the original language and progress messages in the language of the user The feature will be supported from the majority of terminals such as SIP H323 DTS D4 DBC223 and DBC225 SIP trunk will support Unicode Unicode will not be supported from DTS pre D4 models nor from DECT terminals or ISDN or H323 trunks Storing and processing names in the name data base is limited for name1 and name 2 lengths to 65535 unicode characters each For correct printout format name 1 and name 2 are limited to 20 unicode characters each The command for configure names impose also a limit of 20 unicode characters 21 1551 ASP 113 01 Uen K3
6. 80 The following two license types exist Individual license The individual license is used for ports for example the analog extension Each individual license is defined with a maximum number of allowed licenses Any object that requires licensing seizes a license when the object is initiated The license is released when the object is removed from the system System license The system license is used for optional system facilities such as network services A system license can have two values service available or service not available The license information is stored and later checked when the optional system facility is initiated System Supervision The system supervision function has the following purposes Control the performance of the supervised objects such as servers gateways boards and alarms Fault detection Initiate fault correction measures Isolate faults Supervisory Functions on System Level Server Gateway Supervision The server gateway supervision function has the following purposes Supervise the start state and communication capabilities This is done to make sure that all servers start up correctly and that inter server communication is working Build up distribute and maintain system tables This includes the Common Function Table CFT The CFT speci fies the server in which the different common function programs are running Cross Address Check For some applications with
7. Android e Symbian S60 3rd edition e Symbian S60 5th edition touch screen e RIM BlackBerry 4 x and 5 0 OS AMC dual mode solution Feature set overview e Short number dialing amp PBX features e GUI for MX ONE end user features e Mobile Least Cost Routing e Dual mode Wi Fi PLMN e Corporate Directory search LDAP e Mobile Presence amp Mobile IM XMPP e Encrypted VolP STRP TLS Phone OS support iPhone iOS5 e Android 2 3 amp 4 0 e Symbian S60 3rd edition e Symbian S60 5th edition touch screen e Symbian Anna amp Belle RIM BlackBerry 5 0 7 0 OS 21 1551 ASP 113 01 Uen K3 2012 06 16 13 MX ONE SYSTEM DESCRIPTION 2 11 14 Aastra BluStar for PC client Aastra BluStar marks a new era in enterprise communications It takes business communications to a new level across a choice of devices providing consistent user experience by using video as the key driver The term BluStar ecosystem refers to Aastra s portfolio of UCC clients which consists of different software and hardware based components BluStar for PC delivers high quality audio and HD video as well as access to a set of UCC features from a single client on the user s desktop The direct integration with the MX ONE Telephony System 5 0 provides the benefits of reduced cost and infrastructure complexity and secured high performance call functionality With easy access to a set of UCC features from a single interface the user experiences
8. and Web services access CMG data using XML e Calendar Connection server based calendar integration for Micro soft Exchange Lotus Domino and Novell Groupwise e Visit pre registration visitor self check in advanced booking group booking notification of arrival e mail or SMS and badge printing 21 1551 ASP 113 01 Uen K3 2012 06 16 61 MX ONE SYSTEM DESCRIPTION 6 3 3 6 4 62 e BluStar for PC Client with easy access to a set of UCC features from a single interface the user experiences an intuitive tool that unifies voice communications with video instant messaging direc tory look up flexible search options and conferencing For more information on the CMG application suite refer to the CMG documentation Aastra Solidus eCare Aastra s Solidus eCare is an advanced multimedia contact center offering agent management and self service applications It operates with MX ONE and presents full IP based contact center capabilities Solidus eCare communicates with MX ONE using Aastra s Open Appli cation Server OAS OAS is an open scalable and distributed platform on which applications using Computer Telephony Integration CTI can be based OAS call control model is based on the Computer Supported Telecommunications Applications CSTA protocol model Solidus eCare is an all in one contact center that provides a solution for all types of businesses Built as one fully integrated solution Solidus eCare provid
9. e Support Messaging System Management a suite of Windows based tools Telephony Server Diagnostics e Line Status amp Reports Note The Telephony Server Diagnostics tool does not specifically refer to the component Telephony Server in MX ONE and the tool is not part of MX ONE Security Management For detailed information see chapter 11 Security the description for SECURITY and SECURITY GUIDELINES User Management In MX ONE Telephony System it is possible to define the users that are allowed to use the Command Line Interface and the access privilege for each of them Audit and Security Trail The different components of MX ONE log all activities that are relevant from the security point of view such as access attempts O amp M opera tions and so on This information is necessary in case of a security incident to be able to determine what caused the event IPSec The servers used in MX ONE Telephony System communicate using a proprietary inter server signaling protocol used for management messages control signals and call control signals This communication can be protected by using IPSec 21 1551 ASP 113 01 Uen K3 2012 06 16 95 96 MX ONE SYSTEM DESCRIPTION 10 7 4 Protection of VoIP MX ONE supports the use of secure real time transport protocol SRTP in IP phones and MX ONE Lite MX ONE Classic and MX ONE Classic Stackable EMG does not support SRTP MX ONE supports Transport Layer Security T
10. attractiveness of the well proven distributed architecture A Telephony Server can now control up to fifteen media gateways for enhanced scal ability thus removing the one to one relationship that existed between call control and media gateway a k a LIM concept Although the term LIM is still referred to in this and other parts of the MX ONE 5 0 documentation it will be gradually removed from the docu mentation to avoid confusion with the multi gateway concept Until the term LIM is removed it shall be understood to mean the combi nation of the Telephony Server plus one or more media gateways This terminology change does not in any way impact the system s ability to support existing installations with one to one server media gateway configurations Glossary For a complete list of abbreviations and a glossary see the description for ACRONYMS ABBREVIATIONS AND GLOSSARY System Overview This chapter gives a high level description of the MX ONE solution General MX ONE consists of a set of integrated modules forming a complete communication solution for an enterprise 21 1551 ASP 113 01 Uen K3 2012 06 16 5 MX ONE SYSTEM DESCRIPTION MX ONE Manager Telephony System Solidus Messaging eCare Unified Messaging mart S Contact center Voice Mail A ati solution Fax Mail IT Environment Figure 1 MX ONE modules MX ONE comprises MX ONE Telephony System the IP and server ba
11. based or all LSU E based Remote Gateway A single gateway or media gateway s in a multi gateway system can be placed in remote location s over the WAN In case a single gateway system i e with its own Telephony Server is deployed remotely it is rather referred to a remote system node which is a part of a large MX ONE system configuration This remote system node is a complete and independent MX ONE system supporting all features and services without any restrictions due to the geographical distance A remote gateway is usually referred to a media gateway which belongs to a multi gateway MX ONE system e g located in the main HQ site 21 1551 ASP 113 01 Uen K3 2012 06 16 45 MX ONE SYSTEM DESCRIPTION 46 but placed in a remote site without local server It is a cost effective way to facilitate a remote MX ONE node for instance to build a branch node However there are several issues that must be taken into consideration for the remote gateway deployment Bandwidth e If WAN access link for the remote gateway is provided with narrow bandwidth connection the bandwidth may not be enough to carry incoming and outgoing media traffic depending on the system size number of users e Care must be taken that there is enough bandwidth for a worst case scenario e Latency e The latency or packet delay in terms of the call and media control orders and responses is crucial when the media gateway is located remotely
12. functions The purpose of the SIP trunk solution is to enable communi cation with SIP based access to public networks to the ACS attendant and to connect third party products for example video conference systems For more information on which features that are supported by H 323 and SIP see MX ONE FEATURE MATRIX Server Options MX ONE offers a number of options for the physical server The common denominator for all server options is that the operating system is Novell SUSE Linux Enterprise Server SLES version 10 Service Pack 4 Standard Server The turn key servers delivered with MX ONE is 1U rack mounted stan dard pre configured server with the following configuration HP Proliant 360 G7 Server e Intel Xeon E5620 processor 2 4 GHz Quad Core processor e 6 GB RAM DDR3 e 300 GB SAS HDD e 4 LAN ports 100 or 1000 Mb s e Internal DVD reader DELL Poweredge R310 Server e Intel Xeon X3450 processor 2 66 GHz Quad Core processor e 8 GB RAM DDR3 e 300 GB SAS HDD e 2 LAN ports 100 or 1000 Mb s e Internal DVD reader 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE The standard server or the ASU E server board see below should be used to serve multiple media gateways 6 1 6 2 ASU and MX ONE Server ASU Server consist of an ASU E mounted in a 1U high unit in the 19 inch building practice The unit can be used as a stand alone telephony server for media gate ways This server option has very low
13. proprietary intra connectivity is supported for the US market MX ONE supports both E1 and T1 The realization of the networking functionality in MX ONE is implemented in the MX ONE Telephony System Third party products and VoIP service providers can also interoperate with MX ONE using SIP signaling for basic services such as basic call caller ID or name and DTMF digit signaling and supplementary generic services like parking transfer and conference For detailed information see the descriptions for NETWORKING and IP NETWORKING 21 1551 ASP 113 01 Uen K3 2012 06 16 7 1 7 2 7 3 7 4 TELEPHONY SERVER SOFTWARE Telephony Server Software This chapter describes the MX ONE Telephony Server software General The same Telephony Server software is used on any server The software consists of the following parts e Linux operating system e Service system Software acting as an interface between the telephony applications and the operating system For more information see section 7 4 Service System e Telephony applications e Manager Telephony System section 6 2 1 MX ONE Manager Telephony System e Manager Provisioning section 6 2 2 MX ONE Manager Provi sioning Operating System The operating system is Novell SUSE Linux Enterprise Server SLES version 10 Service Pack 4 Telephony Applications Software that executes the call handling functions and has full control of all ongoing calls as well as r
14. the attendant can choose to extend the call before answer or wait for the answer to announce the calling party before extending If the called party is busy with an ongoing call the attendant can camp on the busy extension 21 1551 ASP 113 01 Uen K3 2012 06 16 5 3 5 3 1 5 3 2 5 3 3 TELEPHONY FEATURES Group Features Users can be grouped into different types of work groups The users connected to a specific work group can use a number of group related features such as the ability to pick up calls to other extensions in the group or use a common number For more information see the description for EXTENSION GROUPS Group Call Pick Up The feature group call pick up makes it possible for a member of a predefined group to pick up a call to any other member in the group when an incoming call is made to that member s extension Calls to one extension in a group can be answered by any group member Each group can have four alternative answering groups and if there are no calls to members in the group calls to the alternative groups are answered with the same procedure Group Hunting It is possible to form groups of users that work with similar tasks like help desks information centers and so on Such groups are called with a common number Incoming calls are routed to a free extension in the group either with sequential hunting or evenly distributed If there are no free extensions the call is queued to the group
15. 2012 06 16 WHAT S NEW IN MX ONE 5 0 4 5 SIP trunk connection to ACS Aastra Connectivity Server As of MX ONE V 4 1 SP4 the SIP connection towards ACS was changed to a SIP trunk connection rather than using a remote SIP extension as was the case previously This change also applies to MX ONE 5 0 Furthermore with MX ONE 5 0 some net services are now available for this SIP trunk connection between MX ONE and ACS to enable certain feature interactions between MX ONE and the InAttend attendant suite Configuration changes to the SIP trunk setting must be done in both MX ONE Telephony System 5 0 and ACS to enable this enhanced feature interaction 4 6 Supervisor with Silent Intrusion and agent parking Parking a monitored call has been implemented as a new functionality between MX ONE Telephony Server and Solidus eCare It was not possible when a Sec agent has been monitored that the agent could put the call on hold for an inquiry call This will be possible by now the monitoring path will be lost for the time and the supervisor has to activate the monitoring again once the inquiry call is in speech state SeC agent is able to put the customer on hold to consult back office while a supervisor is monitoring the agent by the intrusion feature in MX ONE Telephony System 4 7 MX ONE Manager Provisioning 5 0 4 7 1 Operating Environment The following lists the Operating Systems or versions of applications that should be used togeth
16. E e Media Gateway Classic Stackable with LSU E Enterprise Media Gateway EMG 1U Compact SM 2U combination of EMG and MX ONE Server Only MX ONE Classic and MX ONE Lite are available for new sales in MX ONE 5 0 Media Gateway Classic with LSU E only exists in systems upgraded from earlier versions of MX ONE Est LBP23 only exists in systems migrated from TSW with duplicated control system These systems have limited Capacity wae Media Gateway Stackable is service stopped and is handled according to Older building practice paragraph below 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE EMG and Compact SM will be service stopped 2013 06 30 and are thereafter handled according to Older building practice paragraph below 6 1 1 2 Older building practice Older service stopped Stackable and pre stackable building practices have limited support in MX ONE 5 0 according to the following princi ples Service stopped HW is permitted on an as is basis It is however strongly recommend ed to move extensions on this old HW to more modern HW to avoid any risks Should the service stopped HW fail or break down they can no longer be serviced and therefore the customer must transfer the affected subscribers and trunks on this chassis to more modern HW Should existing older boards stackable and earlier be maintained in the installation they may not be placed into the new bui
17. Least Cost Routing LCR feature enables MX ONE Telephony System to select the most economical route for an outgoing public call The system checks the dialed number to see if the private network can be used and then routes the call to a PBX within the private network as close to the destination as possible The following three situations can occur The dialed destination is an extension within the own system e The dialed destination is in the private network and can be reached completely through the private network e The dialed destination can be reached partly through the private network The user first has to dial an LCR access code to activate the LCR The system is then ready to analyze the dialed number Alternative Routing The alternative routing feature makes it possible to reach an external destination through different routes A primary choice route can have several alternative routes to reach the external destination If the primary route is not available the system tries to use the first alter native route and so on If necessary the system modifies the dialed number add pre digits or delete dialed digits or both to suite the number to the numbering plan used in the exchange at the other end of the alter native route For an example where a user in system 1 wants to call a user in system 3 the system first tries to find the direct route alternative 1 but if all connections in that route are unavailable the
18. MX ONE Telephony System Description 13 1551 ANF 901 43 which is phased out The LIM Concept The well known Line Interface Module LIM building block which was a combination of call control element controlling its own dedicated hard ware and telephony devices has changed significantly with the introduc tion of the multi gateway per server architecture with MX ONE Telephony System V 4 0 In the MX ONE Telephony System the LIM is now is divided into two main components The call server component that takes care of the signaling is called Telephony Server which is a Linux based call control software that resides on a standard Intel based PC architecture with processor unit hard disk memory RAM input output devices and connects to the LAN via NIC cards The second component is called the Media Gateway which contains an VoIP resource board and the phys ical interfaces towards TDM subscribers public networks and Auxiliary devices The media gateway provides circuit switch connections for legacy devices ATS DTS and DECT and the PSTN ISDN CAS DPNSS and analog and also houses the DSP resources for handling tones conferencing packet switching towards IP Phones SIP and H 323 and to convert media between different protocols 21 1551 ASP 113 01 Uen K3 2012 06 16 1 3 2 1 SYSTEM OVERVIEW The MX ONE Telephony System is developed on a modular concept using the IP infrastructure and server technology to further enhance the
19. MX ONE Telephony System can also be connected to alarm outputs that for instance can ring an alarm bell 21 1551 ASP 113 01 Uen K3 2012 06 16 89 MX ONE SYSTEM DESCRIPTION 10 2 1 2 10 2 1 3 90 Alarm Log If the alarm log becomes full the alarms with the lowest alarm classes are removed from the log A configuration parameter determines which alarms are least important System Availability Alarms are not lost when the system is restarted However they are lost when the alarm feature is reloaded After a reload the feature will request are send of all alarms from the alarm sender SNMP The Telephony Server has an alarm and event handling function An SNMP interface exposes standard MIB II information and alarms generated in the Telephony Server can be sent as SNMP traps When alarms are cleared in the system alarm cleared traps are sent to the connected SNMP Managers In addition to alarms events are stored in the Linux syslog These events are usually not critical for the operation of the system but they might provide useful information on the behavior of the software or when trou bleshooting Automatic Fault Administration The automatic fault administration function is used for the following when faults occur e Decide and carry out recovery actions to minimize the conse quences for the system e Inform the system administrator about the faults and the results from the measures taken CMG The CMG S
20. Not Ready and Call Information when a service group call is allocated 21 1551 ASP 113 01 Uen K3 2012 06 16 11 MX ONE SYSTEM DESCRIPTION 2 10 12 Solidus eCare is empowered with Mobile Extension for Aastra commu nication systems to equip remote or roaming Customers can be guaran teed access to the most appropriate agent wherever they are located and on whichever communications medium i e voice chat e mail SMS or fax they prefer to use Solidus eCare provides skills based routing across these media a single point of management and an integrated management information system across the contact center The solution consists of software applications focused on the agent management and customer self service functions For more information on Solidus eCare see the Solidus eCare docu mentation Aastra Mobile Client AMC The Aastra Mobile Client is a smart phone application that is integrated with MX ONE Telephony System to provide a Fixed Mobile Conver gence solution The installation and configuration is done Over The Air via a text message service and file download from the Aastra provi sioning server The client s Graphical User Interface gives the user easy access to the different functions of the Aastra MX ONE exchange e g short number conference call waiting and message diversion Similar to if the user was accessing using the features from its desk phone As the mobile client can be reached via the regular
21. Outlook etc Visitor management In Conference meet me conference solution For more information on CMG see the relevant CMG documentation Aastra OneBox OneBox provides features and applications for voice mail and fax mail OneBox provides A complete voice mail system that is fully integrated with the MX ONE Telephony System via a SIP interface to be sure no calls are lost Besides the MWI on the user telephones extra notifica tions can be sent by e mail or SMS to one or several devices per users Full multi level Auto attendant functionality to allow inbound caller management as well as end user voice mail box management A web based user portal for managing voice messages and user preferences 21 1551 ASP 113 01 Uen K3 2012 06 16 SYSTEM OVERVIEW e An optional feature enabling full integration with major email systems Outlook Lotus notes and Groupwise with advanced plug ins for VM management e A voice intercept messaging VIM option which allows integration with the MX ONE message diversion feature as well as the CMG activity setting function e A TTS text to speech option that allows user to listen to their e mails directly over the phone e A fax server option that interacts with MX ONE using standard legacy interfaces or using T 38 FolP protocols e An ASR Automated Speech Recognition option that allows inbound callers to speak commands or for users to manage the VM box via speech commands N
22. PBX extension number there is no need for the caller to know the public mobile phone number Through the AMC Mobile LCR significant cost reduction can be achieved for the mobile user s long distance and roaming call setup Administration of the AMC users is handled over a dedicated web portal The AMC solution comes in two variants AMC single mode and AMC dual mode The basic functionality is the same but the AMC solution has an addi tional set of features to offer e g Faster call setup a number name presentation via data channel directory search via LDAP and dual mode The system architecture differs also between the two solutions Where the AMC single mode consists of a mobile phone application client that integrates with MX ONE as a mobile extension The AMC dual mode solution consists of both a mobile phone application client as well as a AMC Controller server AMCC that integrate with MX ONE as a SIP extension 21 1551 ASP 113 01 Uen K3 2012 06 16 2 10 1 2 10 2 SYSTEM OVERVIEW For more detailed information about the AMC single mode solution see Aastra Mobile Client 2 0 solution overview For more detailed information about the AMC dual mode solution see Solution Architecture Description AMC 2 0 with AMC Controller 2 0 AMC single mode solution Feature set overview e Short number dialing amp PBX features e GUI for MX ONE end user features e Mobile Least Cost Routing Phone OS support
23. Server e PostgreSQL 8 1 included with the Manager Provisioning media kit MX ONE Manager System Performance 1 0 Manager System Performance MSP is a new application part of the MX ONE Management Suite It provides simplified measurement and analysis of performance data from MX ONE MSP also gives the MX ONE administrator information about the overall performance of trunks routes operators individual extensions and common system resources 21 1551 ASP 113 01 Uen K3 2012 06 16 4 9 1 4 10 4 10 1 WHAT S NEW IN MX ONE 5 0 Operating Environment The following lists the Operating Systems or versions of applications that should be used together with Manager System Performance 1 0 Manager System Performance Server e Windows 2008 Server 32bit Windows 2003 Server R2 Manager System Performance Clients e Windows XP professional SP3 Windows Vista Business 32bit SP2 or Windows 7 SP1 32bit e Office 2003 SP2 or Office 2007 SP2 SQL Server e MS SQL 2005 SQL 2005 express SQL 2008 SQL 2008 express MX ONE Terminals New Terminals Intro duced with MX ONE V 5 0 solution Aastra BluStar 8000i Desktop Media Phone The Aastra BluStar 8000i Desktop Media Phone is a powerful desktop video conferencing and collaboration tool that is designed to enhance the way you communicate and collaborate Key features and benefits e Native HD video e Outstanding HD audio e Smart microphones e In person communication e Bu
24. Virtual appliance in an Enterprise cloud Services like voice and video running over packet networks needs a data link layer where the Quality of Service QoS capability is configured for low delay and low packet loss parameters of great importance for high quality media sessions The entities of LAN switching and IP routing are not part of MX ONE Telephony System offering as such but are rather a prerequisite for a functional solution MX ONE Telephony System can support any combination of users with terminals like IP mobile cellular analog digital cordless DECT IP DECT SIP DECT and Wi Fi as well as legacy interfaces like CAS and paging equipment For connectivity to other applications and systems the MX ONE Telephony System can support any combination of trunking like SIP H 323 ISDN including Q SIG as well as legacy inter faces like Loop Disconnect Ground Start E amp M CAS MFC DPNSS and DASS MX ONE Hardware Architecture MX ONE Telephony System consists of logical modules earlier called LIMs The minimum setup is one server plus one media gateway that is the same as the old LIM A telephony server can control from one to fifteen media gateways Media Gateways supported in MX ONE 5 0 The following media gateways are compatible with MX ONE 5 0 MX ONE Lite 3U with MGU MX ONE Classic 7U 19 with MGU e Media Gateway Classic 7U 19 with LSU E e Media Gateway Classic LBP23 7U 19 with LSU
25. an alternative to MX ONE s Resiliency and High Availability Solution e True Mobility Mobility is a concept and a way of working not just a method to forward your calls to your mobile device Aastra offers true mobility where a user is provided with the same services the same access to corporate resources from any tele phone anywhere connected to any network A user has one telephone number one mailbox and is handled as an individual irrespective of which terminal or terminals he is presently known to use by the system True mobility allows the user to log on to any authorized telephone whether it is a local or remote IP device an analog telephone connected to any network or a terminal or a DECT or WLAN infra structure on the corporate premises or in public hot spots True mobility is a native solution of the MX ONE and no external servers or applications are required Aastra furthermore offers the Aastra Mobile Client AMC which can be installed on terminals using Symbian S60 third and fifth editions RIM Blackberry Google Android and Apple iPhone devices with no feature differences among the smartphones An in house Fixed Mobile Convergence FMC solution allows seamless hand off of calls between WiFi and cellular networks Mobility is often costly in particular for users that are travelling around the world The AMC offers advanced routing functionality GPRS call back and travelling SIM that can reduce the cost for i
26. an intuitive tool that unifies voice communications with video instant messaging directory look up flexible search options and conferencing By unifying all communication needs into one single client the user can choose preferred communications channel depending on situation even remotely outside the corporate network BluStar for PC brings the vision of a fully featured UC client a step closer The BluStar for PC is an essential part of the BluStar ecosystem It can be integrated with the CMG directory or any LDAP directory e g AD to provide the benefits of presence activities and directory handling and when interacting with the contact center The main features of BluStar for PC are the following e SIP softphone voice communications e HD Video communications peer to peer e Intuitive interface facilitates ease of use e Powerful audio processing echo cancelation automatic gain control codec support e Instant Messaging e Contact integration AD LDAP Personal Outlook Contacts CMG Progressive directory search Searches with local cache Favorite list and grouping of favorite contacts e BluStar click to call call to links e Session Border Controller SBC enabling remote access e Microsoft Lync integration e Microsoft OCS and IBM Lotus Sametime plug in integration e Enhanced functionality with Jabra and Plantronics headset e User license handled in MX ONE 5 0 21 1551 ASP 113 01 Uen K3 2012 06 16 MX ONE K
27. attendants and office users including advanced call handling activity and availability management as well as speech services The suite is developed from a user perspective and is a user friendly contact management application that integrates well with MX ONE which enables the users to choose the most suitable way of communi cating via phone video conferencing SMS or IM It is a scalable system that can have virtually an unlimited amount of users and atten dants Using SIP standards it can connect to several systems at the same time either centrally or distributed over several sites Aastra CMG is a complete collaboration solution contributing to both Business users and Attendants with benefits for both target groups 21 1551 ASP 113 01 Uen K3 2012 06 16 9 MX ONE SYSTEM DESCRIPTION 2 8 10 NOWlnAttend Attendant Visit Management Tool Administrator Communication Quality Manager Platform amp Servers System Management Automatic services Sp n S Office IV fis Sp endan InConference oic Figure 4 CMG Application Suite CMG Application Suite consists of a number of end user contact management applications for operating MX ONE Telephony System The CMG suite is comprised of the following product areas In Attend Advanced Attendant Console Presence and Availability Management BluStar for PC or OfficeWeb a Web based end user portal Calendar connection for integration with company calendar
28. available for CMG GICI e Attendant Interface e LDIF e Voicemail Systems Interface VSI e HTTP HTTPS for web applications e HTTP Calendar Interface e CMG Web services Interface e Time entry System Interface TSI The following interfaces and protocols are available for OneBox e SIP 21 1551 ASP 113 01 Uen K3 2012 06 16 MIGRATION e H 323 SNMP e VSI e Internet Message Access Protocol IMAP v4 e Messaging Applications Programming Interface MAPI The following interfaces and protocols are available for Manager Provi sioning e Web Services XML HTTP HTTPS For detailed information about the different external interfaces and supported standards see the description for MX ONE SYSTEM PLAN NING 9 Migration MX ONE supports migration of MD110 Telephony Switch to an MX ONE 5 0 system The major steps of the migration procedure that uses Stack able or MX ONE Classic magazines include e Install the servers needed after migration e Install version 5 0 and configure the system e Make a version 5 0 backup of each server e Stop the MD110 Telephony Switch and replace a limited number of boards e Connect the media gateways to the servers e Start MX ONE 5 0 For detailed information see installation instructions for MIGRATING TSW MD110 TO MX ONE 5 0 21 1551 ASP 113 01 Uen K3 2012 06 16 87 MX ONE SYSTEM DESCRIPTION 10 10 1 10 2 10 2 1 10 2 1 1 88 Operation and Maintena
29. callback and camp on from operator Additional phones can serve as alternate answering locations using a specific dialing procedure To map and route calls between the PLMN subscription and the exten sion in the PBX it is recommended to have an agreement with a local mobile phone operator No extended software or functions is needed on the mobile phone itself If an agreement with a local mobile phone operator is not available the recommended configuration is to use the Aastra Mobile Client AMC If not using AMC a user may call a predefined number in the PBX from any mobile phone and receive a dial tone The user can either manually dial using a phone book or calling card service after validation or enter a valid PIN code For detailed information on mobile phones see directions for use for MOBILE EXTENSION FOR MX ONE 6 4 5 Cordless Phones DECT Using cordless phones enables users to make and accept calls at any location in the coverage area of its base stations This feature is compliant to the DECT GAP CAP standards which ensures desktop phone speech quality and full security from wiretapping The cordless feature consists of a number of software units specific hardware firmware units external Radio Fixed Parts RFP and Portable Parts PP Cordless extension is a fully integrated type in MX ONE and can use most of the features available in the system The cordless phones can only be used in an MX ONE Telephony System i
30. detailed information on the IP phones see the directions for use for each phone Analog Phones Analog phones answering machine systems or Group 3 Fax with DTMF signaling capabilities can be connected to MX ONE Telephony System Rotary dialing phones only support basic call they cannot use services For detailed information on analog phones see directions for use for ANALOG EXTENSION FOR MX ONE Digital Phones An extension equipped with a digital phone can use the telephony features without dialing procedures since the digital phones are equipped with programmed keys for the most used features and programmable keys for other features the most advanced features are soft keys in combination with the display The following digital phones can be delivered with MX ONE Telephony System e DBC 220 s DBC 222 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE e DBC 223 e DBC 225 In addition a number of older versions of digital phones are supported see the description for CAPACITIES For detailed information on the digital phones see the directions for use for each phone 6 4 4 Mobile Phones The Mobile Extension ME feature makes it possible to use mobile phones as extensions in MX ONE Telephony System The mobile phone has access to functions and features comparable to an internal extension such as callback and conference Internal parties who call the mobile extension maintain full functions on such features as
31. e Managing groups number plans common categories and service profiles e Creating and maintaining configuration files for IP phones e Monitoring IP phones 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE e Performing support tasks such as backing up and restoring data in MX ONE Telephony System viewing information about hardware and software revisions and security and event logs The application comprises an integrated command line interface that can be used for entering commands manually 6 2 2 MX ONE Manager Provisioning MX ONE Manager Provisioning is the user and extension management application in MX ONE providing a single point of entry for managing user and extension data in MX ONE Telephony System OneBox CMG and AMC Provisioning Server MX ONE Manager Provisioning also provides functionality for for example e Managing administrator accounts e Adding subsystems for example MX ONE Telephony Servers and CMG servers e Importing and exporting user and extension data e Performing backup of user and extension data e User account administration for example unlocking users e End user self service When changing user and extension data in MX ONE Manager Provi sioning the corresponding data in the MX ONE Telephony System OneBox and CMG databases is automatically updated accordingly Note The MX ONE Manager Provisioning database is the master user and extension database in MX ONE MX ONE Manager Provi
32. example a network failure the application programs in the isolated server will obtain information about the current status 7 4 1 4 Program Unit Configuration Every program unit has a name and a unique program unit number and is also assigned a set of characteristics This set of characteristics defines the program unit type for example such characteristics can be whether or not the program unit handles device boards or if the program unit is issuing alarms The purpose of the program unit configuration function is to keep and provide information about the program unit types including the assigned characteristics sets The following information can be obtained from the system e Configuration of common function information about the servers in which a common function program unit is loaded e Configuration within the server information about whether or not a program unit is loaded in a selected server e Program unit type information about the selected program unit type It is also possible to obtain information about the program units in which certain types or characteristics belong e Program unit identification information about program unit number name and revision 21 1551 ASP 113 01 Uen K3 2012 06 16 75 MX ONE SYSTEM DESCRIPTION 7 4 1 5 7 4 2 76 Hardware Configuration The hardware configuration function is used to give the following infor mation relevant to device boards e Hardware position e
33. for existing installations upgrading to MX ONE 5 0 it is no longer available for new deliveries Note This package is not supported by the multiple gateways per server functionality each EMG needs its own server 21 1551 ASP 113 01 Uen K3 2012 06 16 53 MX ONE SYSTEM DESCRIPTION 6 1 9 6 1 9 1 6 1 9 2 6 1 9 3 54 Boards and Functions in MX ONE Media Gateways This chapter gives a general description of functions provided by the following MX ONE media gateways e MX ONE Lite available in MX ONE 5 0 e MX ONE Classic available in MX ONE 5 0 e Media Gateway Classic equipped with LSU E not for new deliv eries This chapter is not valid for EMG VolP Traffic The media gateways convert the RTP streams to TDM data and TDM data to RTP streams The conversion is used for gateway calls where the media streams are handled by a media gateway For the RTP packet G 711 G729A G729B or G 729AB speech codecs are supported with 30 ms packet lengths The speech codecs can be changed in steps of 10 ms Voice Activity Detection VAD and Comfort Noise Generation CNG are supported and can be enabled per call Adaptive jitter buffer is also supported for a maximum of 240 ms buffer length The buffer is configurable and allocated on a per call basis Echo Cancellation MX ONE media gateways supports echo cancellation complying with ITU T G 168 standard The echo canceller is used for the VolP traffic The echo cancellation
34. in a multiple gateway scenario MGU and LSU E based media gateways cannot co exist on the same server Table 1 Server Options Type of MX ONE Gateway system HP ESU server ASU E ASU EMG Traditional Yes N A Yes N A Yes Compact SM Traditional N A N A N A N A N A MX ONE Lite Traditional Yes Yes Yes Yes Yes Media Gateway Classic Traditional Yes Yes 2a Yes No Yes Stackable LSU E Media Gateway Classic Traditional Yes Yes Yes Yes Yes LSU E MX ONE Classic MGU Traditional Yes Yes Yes Yes Yes MX ONE Lite Multi Yes No No Yes Yes Media Gateway Classic Multi Yes No No No Yes Stackable LSU E Media Gateway Classic Multi Yes No No Yes Yes LSU E MX ONE Classic MGU Multi Yes No No Yes Yes MX ONE Classic MGU Multi max Yes Yes Yes Yes Yes 2 GW 6 44 a Integrated fan board is required b A special case for migrating customers 1 1 4 Deployment of MX ONE Media Gateway In MX ONE each media gateway can function as an autonomous IP PBX if it is complemented with a dedicated server for example MX ONE Lite equipped with an ASU E 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE A number of media gateways can also act as common VoIP and TDM interfaces and resources without a dedicated server In this case the servers forming the system are configured with the number of media gateways that are required to build larger systems from a capacity pers
35. inherently supported by this media gateway e Redundant Ethernets Either port can support both call control and media e 8x PRIs ISDN E1 T1 e Mobile extensions e IP extensions H 323 e IP extensions SIP including IP DECT and Wi Fi e IP trunk H 323 SIP e IP networking with other PBXs e QSIG networking with other PBXs e InAttend for CMG PC based SIP attendant e BluStar clients 8000i and BluStar for PC iPad and iPhone e 2 or 4 available board positions for TDM interfaces 1 if the ASU E is used and 3 if an external server is used MX ONE Classic The MX ONE Classic media gateway is provided as one 7U high 19 inch wide subrack with a number of board positions for different func tions and interfaces The MX ONE Classic is based on the MGU board The MX ONE Classic can optionally be equipped with an ASU E The ASU E is a standard PC embedded on a board hosted by the MX ONE Classic This media gateway has the same interfaces as the MX ONE Lite but provides more slots for added functions boards MGU Board in MX ONE Lite and MX ONE Classic The MGU is a device board to be inserted in a dedicated board position in a 3U or 7U chassis subrack Unlike other device boards this board is required in the Media Gateway subrack and only one can be inserted at its dedicated board position The key features of MGU includes Device Board Interface MGU intermediates all communication between device boards in the 3
36. log The incremental alarm is then assigned the next higher alarm class The limits for incremental alarms are specified in a configuration file An alarm is also generated when the alarm log risks becoming full Alarm Actions Alarm actions can be configured to run when an alarm is stored in the alarm log or when an alarm changes severity for example is cleared The alarm action can be any program or script running on Linux Exam ples of actions that can be taken are e Sending e mail or SMS with alarm information e Updating web pages Alarm Presentation Alarms can be presented in the following ways e As an alarm log printout can be in any of eight available formats e As continuous alarm log view e As e mail or SMS e On a network management center workstation Alarm Clearing When the system detects that an alarm condition fault no longer exists the alarm log is informed and the alarm is cleared A cleared alarm has the alarm class 0 but information on the old class is kept Alarm Noticed When an alarm is noticed and the correction work has started the alarm is marked as noticed It is possible to add a comment when entering the notice command The comment is stored with the alarm in the alarm log Alarm Input Output The system can monitor external alarms via MGU or ALU board With the use of this hardware external alarms like fire alarms can be reported in the alarm log of MX ONE Telephony System Alarms in
37. power consumption Being a stan dard server with proprietary form factor it can also be used for any application on for example Windows MX ONE server consists of an ESU built into a 1U high unit in the 19 inch building practice 6 1 6 3 Server for Stackable In the Stackable building practice ASU E must not be inserted in the backplane An external server solution must be used 6 1 6 4 Server for MX ONE Classic Media Gateway Classic For MX ONE Classic Media Gateway Classic the server used is either an ESU or the more powerful ASU E The ASU E is embedded on a single board hosted by the Media Gateway Classic and runs SLES 10 SP3 ESU The ESU is a standard PC embedded on a board hosted by Media Gateway Classic with a 40 GB hard disk a 1 4 GHz processor and 2GB RAM The operating system is Novell SUSE Linux Enterprise Server SLES version 10 Service Pack 4 The ESU has the same function as the standard server but with limited capacity ASU ASU E ASU is a ASU E mounted in a 1U high chassis ASU ASU E is a server board supported with MX ONE 5 0 The ASU E server board is based on standard COMXpress Modules and comprises the following characteristics e SATA 2 5 HDD the HDD can be changed to SSD if this option is preferred for better performance e 2 Ethernet ports e 1 VGA port e 4 USB 2 0 ports Power consumption 25 45 W 21 1551 ASP 113 01 Uen K3 2012 06 16 51 MX ONE SYSTEM DESCRIPTION 6 1 7 1 6
38. separated regarding tele phony The customers are arranged in one customer group which can consist of a maximum of 250 customers MX ONE Telephony System only supports one customer group This feature is also known as a multi tenant group Each customer has its own virtual system Customers within the customer group can have their own resources such as routes and atten dant groups but can also have features for using common system resources within the customer group 21 1551 ASP 113 01 Uen K3 2012 06 16 37 MX ONE SYSTEM DESCRIPTION 5 6 38 Extension belonging to Customer 1 Attendant belonging to Customer 1 Extemal lines belonging to Customer 1 Extension Extemal lines belonging belonging to to Customer 2 Customer 2 Attendant gt belonging to Customer 2 Figure 10 Customer Groups A customer can be assigned to a group of attendants a day or night service answering position outgoing routes and incoming routes The customer group feature makes it possible for the users ina customer group to for example reach the affiliated attendant group by dialing a common attendant number This feature enables subdivisions within an enterprise or enterprises to use MX ONE independent of each other It is recommended that the different customers have separate incoming and outgoing routes but this is not mandatory The customer group feature includes the following five major functions Customer dependent select
39. sioning must therefore be used when for example adding or deleting users Changing user or extension data in CMG or MX ONE Telephony System will cause unsynchronized data in the MX ONE databases Application specific user and extension data for example time zone settings in CMG is managed using the management tool of the specific application Time zone settings for example are managed using CMG s OfficeWeb or Directory Manager Figure 14 User and extension data flow in MX ONE 21 1551 ASP 113 01 Uen K3 2012 06 16 59 MX ONE SYSTEM DESCRIPTION 6 2 3 6 2 4 60 For a detailed description regarding data management using MX ONE Manager Provisioning see 10 3 Configuration Management MX ONE Manager System Performance Manager System Performance MSP provides simplified measurement and analysis of performance data from MX ONE It also gives the MX ONE administrator information about the overall performance of trunks routes operators individual extensions and common system resources e Graphical interface for managing and viewing the MX ONE perfor mance e Easy to read and customize traffic information from the MX ONE e Traffic analysis of major MX ONE components including Radio Base Stations and IP extensions e Multiple MX ONE nodes can be managed MSP supports extended reporting or radio base station performance statistics Performance data can be easily accessed from the MX ONE through the simple u
40. system is in all respects a single PBX system IP 21 1551 ASP 113 01 Uen K3 2012 06 16 6 1 3 1 ARCHITECTURE extensions can register with any server of the multi server system With the new HLR redundancy feature an IP extension does not need to be able to contact its home server for registration although certain limita tions still applies At installation each server is assigned a server number Server 1 always runs Manager Telephony System see 6 2 1 MX ONE Manager Telephony System In a multi server system one arbitrary server is assigned as master and is constantly monitoring the other telephony servers by a mechanism similar to that used in a Token Ring network If one server fails or is unavailable the system will notice this and continues to work correctly If the master server fails another server will take over this role Ina multi server system the IP infrastructure LAN is used for inter server communication both call control signaling and media All signaling is sent between the Telephony Servers over the LAN using a proprietary protocol over Stream Control Transmission Protocol SCTP The media streams are sent over the LAN using the Real time Transmission Protocol RTP protocol A group switch can also be used to send the media streams but only between single media gateway servers If both parties in the call are IP phones or IP clients the media streams are sent directly over the LAN between the parties Note t
41. system status monitoring function is used to monitor the system status at any given time to deal with special conditions such as load dump or restart System status monitoring includes the following actions e Prevent any change of reload data through commands during load dump or restart of any part of the system e Prevent any change of reload data through programming from voice terminals during load or dump The reload data changes are not prevented in the entire system at the same time but in one server at a time during the action in this specific server Server Gateway Configuration The server configuration function is used to keep and provide status information regarding one server It can also display information about 21 1551 ASP 113 01 Uen K3 2012 06 16 TELEPHONY SERVER SOFTWARE the total number of servers that exists in the system including their server numbers 7 4 1 3 Server Status The server status function is used to keep and provide status information about all blocked or isolated servers Blocked server A server can be blocked manually from traffic or blocked by the system if the server is faulty Information about blocked servers is obtained by requesting status information for one or several servers By using a subscription feature the information is obtained every time a server is blocked or deblocked Isolated server When a server becomes isolated from the rest of the system due to for
42. the user for example the user can be set to be at the office or to be at home The settings of the personal number can be done manually by the user or automatically depending on calender and location information stored for the user New in MX ONE 5 0 is that a CTI group can be stored as a number in the personal number list 21 1551 ASP 113 01 Uen K3 2012 06 16 5 2 5 2 1 TELEPHONY FEATURES For more information see the description for PERSONAL NUMBER Distribution Using Personal Number List Both the manager and the secretary can configure the diversion of incoming calls to the manager While the feature is active the calls to the manager is deflected to the secretary s phone and a LED associated to a key on both the manager s and secretary s phones indicates that the service is active The service can be activated and deactivated by both managers and secretaries by pressing the previously defined key When the service is active the LED associated to a key is turned on at both the manager and the secretary phones digital and IP phones are supported but cannot be mixed meaning that the manager and the secretary must both have digital phones or both have IP phones When the service is inactive the LED associated to a key is turned off at both the manager and the secre tary phones digital and IP phones are supported but cannot be mixed The service can be directly deactivated by pressing the previously active key or in
43. 1 7 2 52 ASU supports 48 V 90 V to 240 V ASU E supports 48 V Software Only Option Non virtualized environment Telephony Servers can also be delivered as software only together with media gateways For this type of packaging the functionality of the oper ating system including Linux support subscription and used server is the responsibility of the distributor Minimum requirements for the server depend on the number of users per server With up to 2 500 users per server e Processor 2 GHz Core 2 Duo e RAM memory 4 GB Disk 72 GB e Intel x86 architecture e Chipset with watchdog implementation e LAN ports 2 100 1000 Mb s e USB 2 USB 2 0 DVD internal or USB e Console I O With up to 15 000 users per server e Processor 2 4 GHz Quad Core RAM memory 6 GB e Disk 72 GB e Intel x86 architecture e Chipset with watchdog implementation e LAN ports 2 100 1000 Mb s e USB 2 USB 2 0 DVD internal or USB e Console I O Virtualized environment For virtualized environment it is always recommended to follow VMware recommendations for host server configurations but for running MX ONE in a virtualized environment the minimum configuration for the consolidated setup is the following 21 1551 ASP 113 01 Uen K3 2012 06 16 6 1 8 1 6 1 8 2 ARCHITECTURE e Host machine hardware minimum for consolidation for 1 MX ONE Telephony Server with maxi mum 1000 users and 2 Calls second using 0 2 Erla
44. 2012 06 16 19 MX ONE SYSTEM DESCRIPTION 4 1 20 the issues has amplified the way MX ONE management system works nowadays The single point of entry management approach integrates well with today s IT management platforms and offers full control over your MX ONE communication networks MX ONE offers the following web based managers to fulfill the administrative provi sioning and performance monitoring on the same place for MX ONE Telephony systems UC applications and terminals Manager Telephony system Manager Availability Manager Provisioning Manager System Performance The Manager s functionalities are carefully developed and expanded to even further simplify and improve support for a greater portion of today s complex communication infrastructures Enter prises can more effectively improve the value of their investments and better achieve their business goals and requirements What s new in MX ONE 5 0 Virtualization The MX ONE 5 0 solution release extends to support larger customer multi server environments offers hardware consolidation and enhanced resiliency options and is aimed at customers who have a company wide virtualization strategy for all IS IT based applications The focused on consolidating the number of servers and limiting the number of physical servers necessary for both the MX ONE Telephony System call manager and UCC application servers The integration focuses on VMware as the hype
45. Board type e Controlling program unit if the board is initiated e Pointer to the controlling program unit e Number of hardware individuals on the board for example number of supported extensions Whether or not the board is blocked There are two types of device boards physical and virtual The hardware configuration function is valid for both physical and virtual device boards MX ONE Classic and Lite have both physical and virtual device boards On request non initiated hardware individuals on device boards of a certain board type can be obtained or the selected hardware individual can be translated to a hardware position by the system The hardware position can in the same way be translated to a selected individual On request general media gateway information such as revision infor mation can be obtained There is also a possibility to set or get informa tion about a certain resource in the gateway Examples of resources are virtual device boards auxiliary devices as well as the gateway itself System Configuration Change The purpose of the system configuration change function is to adapt the system to the actual requirements of the customer and the environment It is possible to reconfigure the following objects in the system e Physical units MX ONE Telephony System Telephony Server for example adding a new server to an existing system MX ONE Telephony System Media Gateway Classic for exam
46. ELM i e all parts of SeC e New backoffice knowledge worker application BluStar Expert 4 12 Integration of Contact Management Suite CMG 7 5 SP2 Aastra CMG is a part of the Aastra UC suite for MX ONE 5 0 Solution The CMG product portfolio provides a mix of communication tools for attendants and office users including advanced call handling activity and availability management as well as speech services The CMG 7 5 SP2 release is valid towards MX ONE Telephony System 5 0 and besides fault corrections it includes the following new function ality e LDAP integration in order to search the CMG directory using the BluStar for PC e Calendar Connection SP4 e Possibility to list email addresses that can be excluded from synchronization 4 13 InAttend 1 0 SP1 The InAttend is a scalable attendant console based on open standards It is the core application in Aastra s attendant offering and an essential part of the Aastra UC suite In addition to advanced call handling InAt tend offers powerful search options calendar integration Microsoft OCS Lync and IBM Lotus Sametime presence integration and all neces sary information for efficient call handling The InAttend 1 0 SP1 release is valid towards MX ONE Telephony System 5 0 and includes the following new functionality 21 1551 ASP 113 01 Uen K3 2012 06 16 27 MX ONE SYSTEM DESCRIPTION 4 14 28 ACS SIP trunk connection to MX ONE Telephony System allowing the followin
47. EY FEATURES The BluStar for PC is a SIP based Softphone with a set of UC features that from a communication platform perspective is equivalent with any connected SIP terminal At start up the client registers with the communication platform using SIP with or without password authentication Media RTP or MSRP between the client and the remote end point is routed and negotiated using SIP via the communication platform during a call or Instant Message set up Number translation is preferably done in the communi cation platform When the negotiation is completed direct media sessions are set up between the client and the re mote end point In some cases remote end point located on PSTN or not a RTP capable terminal i e analog phone media termination will be done through the communication platform or in a PSTN gateway Greg Moore g oj 67633 Friends amp Family 7 BluStar 9 Marketing 6 Talking 00 18 n gt BE aes James Smith 7 z Jessica Williams John Brown Lisa Taylor Sarah Jones pl fl Susan Miller 3 MX ONE Key Features MX ONE offers a comprehensive list of features and benefits for Enter prises including System Architecture The long proven scalability and flexibility archi tecture of MX ONE supports the provision of multiple servers and multiple gateways system for customers to have a choice rather than having a singular network for every location Customers could have multiple servers n
48. LS which provides secure access to IP phones and web services and secure signaling between IP phones and MX ONE Telephony Servers 21 1551 ASP 113 01 Uen K3 2012 06 16 SECURITY 11 Security Attention to the security aspects of an IP telephony infrastructure is increasingly growing by corporate Chief Information Officers CIOs IT administrators and users Voice over IP traffic both signaling and media must be protected from a number of attacks for example media streams eavesdropping toll fraud attacks and signaling modification For this reason it is necessary to protect both the VoIP signaling messages as well as the media streams The following security measures are supported in MX ONE Telephony System e Secure RTP SRTP to protect media streams MX ONE supports the use of SRTP for media encryption in the IP phones and MGU and IPLU based gateways e Transport Layer Security TLS to protect signaling messages TLS guarantees the signaling privacy when the SRTP keys are interchanged between the parties e Support for a number of flexible security policies in order to support environment with different security requirements The main principle for the security policy is that it directs if an exten sion is allowed to register to the system or not Once the extension is registered the calls to any other party is allowed from a security perspective SIP terminals have to authenticate themselves using HTTP digest aut
49. MX ONE System Description DESCRIPTION AASTRA MX ONE SYSTEM DESCRIPTION Copyright Copyright Aastra Technologies Limited 2012 All rights reserved Disclaimer No part of this document may be reproduced in any form without the written permission of the copyright owner The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Aastra shall have no liability for any error or damage of any kind resulting from the use of this document 21 1551 ASP 113 01 Uen K3 2012 06 16 INTRODUCTION 1 Introduction Aastra MX ONE is a complete communications solution Not only does MX ONE provide excellent voice and video communications but it also provides the necessary applications to offer true Mobility and Unified Collaborative Communications MX ONE is based on an open software and hardware environment using standard servers with a LINUX SUSE operating system Today s users are expected to have all types of communication services combined and integrated in the same application GUI Furthermore users expect to have access to all services when they are on the move MX ONE already set the standard for Fixed Mobile Convergence FMC with its mobile extension feature where mobile phones are integrated as an integral part of the office communications system with access to a complete feature set MX ONE together with the Aastra mobile client and our corporate co
50. OneBox 5 0 SP3 There are no new features included with this correction package For further information refer to the product documentation and release notes available on the Aastra knowledge base Telephony Features This section describes some prominent features supported by MX ONE Telephony System For more information about the telephony features see FEATURE LIST and CAPACITIES Extension Features Extension Monitoring Extension monitoring is an important feature for two main applications Manager Secretary and Team working key system emulation The ability for a secretary to monitor the phones of one or more managers or for members of a team to monitor all members is enabled with the monitoring feature MNS It is possible to assign specific moni toring keys on IP phones and digital phones where the secretary and the manager can see the status free ringing parked or busy of each others phones indicated by a Light Emitting Diode LED The manager or secretary can also use the programmed monitoring key to call the monitored party Many configurations can be formed where individual secretaries can monitor the phones of one or more managers as described in the figure below In this example the phone of Manager 1 is monitored by the phones of Secretaries 1 and 2 whereas Secre taries 2 and 3 are monitoring Manager 2 Secretary 2 then acts as backup to the other two secretaries The monitoring keys for Secretary 2 can ha
51. The max round trip delay should not exceed the allowed time limit for time out normally lt 100 ms is required for proper operation e Availability redundancy e When media gateway loses contact with the Telephony Server e g due to the WAN failure the media gateway service will be disrupted as no PSTN fail over or local survivability is supported in MX ONE 5 0 e Itis not straight forward to support redundant network access with media gateway located remotely and even if a standby link can be assigned the down time can be substantial in the presence of WAN failure e Emergency SOS call service e To enable the emergency call service procedures described in relevant operation directions must be followed carefully It may not be possible to provide fully transparent services depending on the terminal types to dial the emergency number and the route access code defined to locate the right emergency center For more details refer to Operation Directions for Emergency Calls SOS Calls Considering the issues listed above a remote MX ONE system i e media gateway with own local Telephony Server rather than remote gateway is strongly recommended In particular the local survivability for non disrupted service is a crucial factor that motivates an MX ONE system instead of remote gateway alone for branch node application Multi Server Features An MX ONE Telephony System composed by several servers previ ously called multi LIM
52. U 7U chassis and the Telephony Server e Digital trunks MGU provides layer 1 and layer 2 for E1 T1 The MGU board has 8 Primary Rate ISDN E1 T1 interfaces e Keycode Receiver MGU provides Keycode Receivers DTMF receivers intended for mobile extensions e Fax relay T 38 MGU provides relaying T 30 facsimiles G3 fax to from Internet Aware Faxes or Gateways using T 38 protocol 21 1551 ASP 113 01 Uen K3 2012 06 16 6 1 4 1 6 1 4 2 6 1 4 3 ARCHITECTURE e TDM switch for 512 time slots replacing LSU E and 2 DSUs MGU provides a non blocking TDM switch for inter connection of circuit switched media e 256 gateway channels replacing 8 IPLUs e Recorded Voice Announcements MGU provides play out of pre recorded locally stored media files over TDM switch e VolP MGU provides RTP SRTP including DTMF relay and facsimile tones over RTP e Network Redundancy The MGU supports two types of redun dancy e Subnet IP redundancy e Switched Ethernet redundancy Link Failover e For more information please see the description for the MGU Earlier versions of Media Gateway Hardware This chapter describes MX ONE media gateways supported by MX ONE 5 0 but not available for new deliveries Media Gateway Classic equipped with LSU E MX ONE Media Gateway Classic with LSU E is provided as one or two 7 U high 19 inch wide subracks with standing circuit boards Enterprise Media Gateway EMG EMG is a self contain
53. X ONE Lite and MX ONE Classic equipped with MGU have the DTMF receivers built in on the MGU MX ONE Lite is delivered with a built in TMU This TMU does not have interfaces for external Music on Hold To get Music on Hold in MX ONE Lite functionality in MGU must be used or additional TMU must be inserted 21 1551 ASP 113 01 Uen K3 2012 06 16 55 MX ONE SYSTEM DESCRIPTION 6 1 9 8 6 1 9 9 6 1 9 10 6 1 9 11 6 1 9 12 6 1 9 13 56 VSU The VSU Voice Storage Unit is required only when Recorded Announcements are needed in a Media Gateway Classic equipped with LSU E and there is no MGU in the system or when the MGU s cannot handle the needed RVA capacity MGU and EMG have built in Recorded Announcement resources A Media Gateway Classic with LSU E can borrow RVA resources from an MGU but not from EMG MFU The MFU is used for MFC signaling Eight senders and eight receivers are handled by the board DC DC Converter The DC DC converter is required in all media gateways except MX ONE Lite and EMG The DC DC converter is a function on a board that provides the power supply 5 V 12 V to all device boards through the backplane One DC DC board is used per subrack e Input voltage range 47 to 58V uninterrupted The DC DC converter is also provided with an alarm input interface which connects external alarms A and B to the backplane FTU At power failure the FTU board connects up to eigh
54. algorithm manages up to 128 ms tail length Analog Interfaces The ELU34 provides 32 extension lines for analog extensions The extension lines carry speech signals DTMF signals and voice band analog functions The ELU34 board also provides DC feeding loop detection ground key detection ringing trip detection ringing voltage generation and call metering functions The ELU34 can be adapted for different market requirements and for ringing signals superimposed on 0 V or 48 V The board consists of the analog extension line interfaces two DC DC converters one ringing voltage generator and one control part The analog interface supports Calling Line Identification Presenta tion CLIP and CLIR which means that the phone number for incoming calls is presented on the display of the called party s terminal The ELU34 uses two signaling methods to send out this type of information either DTMF tones or Frequency Shift Keying FSK 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE 6 1 9 4 Analog Trunk Units Analog trunk units are provided with the TLU80 and TLU83 boards The TLU80 board provides analog E amp M and inband tone signaling The TLU83 board provides analog loop and ground start signaling 6 1 9 5 Digital Interfaces The ELU33 provides 32 lines for digital extensions It occupies 32 timeslots of the switch The ELU33 can also handle enhanced signaling on the extension line Firmware download to both the board and to term
55. an be connected An ISDN terminal interface has two 64 kbits s B channels and two equip ment positions are needed for one interface The ISDN terminal interface allows voice and data transmission on ordinary phone lines One or several ISDN terminal directory numbers are affiliated to an ISDN SO terminal interface An ISDN terminal directory number is not affiliated to acertain ISDN SO terminal but it gives an access with some specific characteristics to or from that ISDN SO terminal interface There is no support for busy state services 6 4 10 Paging Equipment Paging enables persons out of hearing range of their extension instru ment to be reached from an extension PBX operator console or external line The paged person is alerted of incoming calls by activating a portable personable radio receiver staff locator or signaling with a personal code over an acoustical optical system Answers to paging are mainly executed as meet me There are three types of paging e Paging with meet me answer only e Paging with voice over radio and facilities for meet me answering e Paging with transmission of digital information to a display in the radio receiver and facilities for meet me answering 6 4 11 Aastra Mobile Client AMC The AMC application provides a graphical end user interface for utiliza tion of MX ONE features The AMC also provides call routing without mobile operator support and advanced cost saving features for interna tional
56. and the job is discarded The signal that caused any of the above errors is stored for manual fault investigation Server Gateway Disturbance Counter Each LIM has a disturbance counter that reflects the quality of the program execution in the LIM The counter is incremented a number of steps each time a fault occurs The number of steps depends on the severity of the disturbance An alarm is sent when the first execution fault after start or restart occurs and when the counter exceeds the maximal allowed value The counter is periodically decremented to avoid exceeding the value 7 4 8 Alarm Handling Alarm handling is handled by the service system For more information about the alarm handling function see 10 2 Fault Management 7 4 9 Automatic Fault Administration Automatic fault administration is handled by the service system For more information about the automatic fault administration function see 10 2 1 1 MX ONE Telephony System 7 4 10 Signal Tracing The signal tracing function implements both the trace error log and the general trace function The function implies that signals or text items are copied and preserved as the program execution is handling an activity so that the function can be analyzed later on The first trace individual is used by the error log function and is therefore always enabled in all servers Up to fifteen signal traces can be specified simultaneously The following four types of signal traces e
57. bution ACD Extensions can be members in a call center group In this case the incoming calls to the group both external and internal are routed to an external contact center application using the Computer Supported Tele communications Application CSTA interface and protocol The contact center application selects a free extension or if there are no free exten sions places the call in a queue When there is a free extension the call is routed to the selected extension Private Network Features MX ONE Telephony System can be included in a private network with other MX ONE systems or MD110 systems or even systems from other vendors To use network services between all parties within a private network the network must be homogeneous which means that the connections between the exchanges use the same signaling system Because the network services are not supported in a gateway scenario with transition from one signaling system to another Connections using ISDN and H 323 signaling systems are considered a homogeneous network Systems 1 to 4 in the below figure are connected to each other using IP networking H 323 with additional proprietary signaling Systems 5 and 6 are connected to the network through leased lines using ISDN with QSIG signaling All systems can have their own incoming and outgoing external lines to the PSTN 21 1551 ASP 113 01 Uen K3 2012 06 16 5 4 1 TELEPHONY FEATURES PSTN PSTN PSTN System 3 Sys
58. d for this technology are some of the fastest growing segments of the IT industry and which can offer the most benefit to customers nowa days Video communication enables companies to utilize the use of it fast Internet to transmit video communication 21 1551 ASP 113 01 Uen K3 2012 06 16 MX ONE KEY FEATURES Video communication has evolved from an unreliable solution several years ago to a solid pervasive technology that meets both the communication and cost containment needs of businesses The benefit of video communication is dramatic not only providing benefits beyond business travel cost but can also help enterprises modernize their operations and drive new revenue streams Video communication and access to unified communications can also open up a host of opportunities for increased workforce produc tivity New flexible methods of communication and collaborations can be deployed with video services and applications MX ONE has extended the advantage of Multimedia communica tion in its offering by fully integrating Aastra s BluStar ecosystem terminal the BluStar 8000i and the different BluStar clients the BluStar for PC when registered as SIP users with video privileges e TCO to Business flexibility For the organizations and busi nesses that are still using conventional telephony systems the rising costs and lack of flexibility increasingly drives them to look for a new more productive and cost effective ways of communica
59. difference is that RFP L3x SIP DECT base stations are connected to the IP network and the Aastra 6x0d DECT terminal registers to MX ONE as a full featured SIP exten sion The Open Mobility Manager OMM supports features such as update of handsets over the air messages to from handset s alarms from handset man down support terminal dependent terminal location services and message acknowledgement handling Additionally the OMM system can be integrated with external applications such as different alarm systems Messaging applications networks and e mail using standards based protocols such as XML or POP As the DECT handsets register as SIP extensions the necessary SIP user licenses need to be present in the system For more information on Aastra OMM SIP DECT cordless solutions see the description for SIP DECT SYSTEM 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE 6 4 8 CAS Extension Interface The CAS extension interface provides a digital connection to external equipment and provides through PCM links the analog extension func tions Using the CAS extension feature different signaling systems can be handled simultaneously which allows connections of different external equipment for example cordless phone system digital multiplexers voice mail to an MX ONE system 6 4 9 ISDN SO Terminal Interface The ISDN SO terminal interface also called a Basic Rate Access 2B D is an interface to which ISDN terminals c
60. directly deactivated by activating another personal number list Attendant Features In MX ONE the attendant can handle all types of calls and assist users to activate and deactivate features The attendant terminal is normally the InAttend application but older types e g NOW from the Contact Management CMG application suite and hard consoles OPIs can still be used Calls are distributed among the active attendants If there are no free attendants available the calls are placed in queue A queued call is distributed as soon as an attendant is available The attendant functionality is provided by a separate server the Aastra Connectivity Server ACS The ACS is connected with SIP to the MX ONE Telephony System The ACS provides queuing and call distri bution The use of ACS and SIP connection makes it possible to offer InAttend also to customers with PBXs from different vendors but still wants a uniform attendant functionality For more information about NOW and ACS see the respective user manual for NOW and ACS Call Origin Groups To distribute incoming calls to an attendant that has the best qualifica tions to handle a specific call the calls can be routed to different groups called call origin groups An individual attendant can be affiliated to one or more call origin groups 21 1551 ASP 113 01 Uen K3 2012 06 16 31 MX ONE SYSTEM DESCRIPTION 5 2 2 32 A call origin group is a combination of call origin type route
61. dundancy can be combined with the other redun dancy features MX ONE gateways Lite and Classic can also be configured in a redundant way when MGU board is used There are two possibilities of network redundancy for an MX ONE 5 0 Gateway Bonding Link failover Dual subnet When using Server redundancy network redundancy must be installed and bonding is the preferred option A significant option from redundancy point of view in MX ONE Tele phony System is the server consolidation and Virtualization using VMware HA Virtualization With the advent of cloud computing technology the cost of high availability voice and data application hosting content storage and service delivery will be reduced significantly Cloud Computing broadens the horizons across organizational boundaries of reusability of IT capabilities which is the very funda mental principle in cloud computing To realize this computing 21 1551 ASP 113 01 Uen K3 2012 06 16 MX ONE KEY FEATURES paradigm MX ONE has taken the bold steps in realization with its ability to employ Virtualization With MX ONE it is now possible to run MX ONE Telephony Server and its UC applications as virtual machines in a customer VMware environment Thus this capability has taken advantage of inte grating real time communications as a service in the cloud environ ment More importantly with MX ONE using VMware Virtual Appliance virtualization is supported and provides
62. e capacity for gateway calls will be reduced A switch must be used to secure control of the hardware when a LAN fails If EMGs are evenly distributed over the two LANs approxi mately half of them will still function During the downtime the overall capacity of media processing will be reduced Network redundancy by using Ethernet bonding in the Tele phony Servers and Link Failover in the Media Gateway MGU Ethernet bonding in the Telephony Servers By using Ethernet bonding a Telephony Server is connected to two separate switches in a switched network Provided that the switched network is designed for redundancy this provides network redundancy to the Telephony Server Ethernet bonding means that two Ethernet interfaces are aggregated to work together One interface is active at a time and the other interface is backup The two interfaces share the same IP and MAC addresses If one of the interfaces fail the 21 1551 ASP 113 01 Uen K3 2012 06 16 69 MX ONE SYSTEM DESCRIPTION 70 other one will continue to serve the operations and the Tele phony Servers will be available on the functioning interface Ethernet bonding is only supported in the Telephony Server Link Failover in the Media Gateway MGU A proprietary active backup link failover network redundancy technique is used with the MGU in MX ONE 4 1 SP1 and later releases This means that the MGU s two Ethernet ports are each connected to a different switch where o
63. ed 19 inch rack mounted 1 U unit Itis not for new deliveries Note This media gateway is not supported by the multiple gateways per server functionality Each media gateway needs its own server Media Gateway with Legacy MD110 Hardware A media gateway with legacy pre 19 inch MD110 hardware is any installed MD110 cabinet where the LIM switch board is replaced by an ethernet connected LIM switch LSU E Note that the MGU cannot be used in these cabinets All pre 19 inch hardware is service stopped and Aastra give no guarantee for it s functionality For information about functions and interfaces see the relevant MD110 documentation 21 1551 ASP 113 01 Uen K3 2012 06 16 49 MX ONE SYSTEM DESCRIPTION 6 1 5 6 1 6 1 50 Protocols For Voice Over IP VoIP communication MX ONE supports both IETF Session Initiation Protocol SIP and ITU T H 323 open standards MX ONE provides full SIP extension functionality with the Aastra 6700i terminal models and some functions also for SIP clients like the BluStar client and H 323 functionality in the MX ONE Office IP phones Basic SIP and H 323 functionality is available for other IP terminals The SIP extension functionality when used with the Aastra 6700i termi nals is offering a higher level of end user services than the MX ONE Office IP phones The SIP trunk solution in MX ONE offers limited call functionality including caller ID name DTMF digit signaling diversion and bypass
64. em can in various configurations support IP mobile analog digital cordless WiFi and CAS extensions The system can consist of up to 124 LIMs where each LIM consists of a telephony server plus one to fifteen media gateways For an explana tion of LIM see section 1 2 The LIM Concept MX ONE Telephony System has the following capabilities e Acts as SIP server H 323 gatekeeper and a media gateway Acts as a gateway towards private and public telephony networks both fixed PSTN and mobile PLMN Offers a wide range of PBX telephony features 2 3 MX ONE Manager Telephony System MX ONE Manager Telephony System is a task oriented web based application providing functions for configuring and operating MX ONE for example e Performing setup of MX ONE e Managing media gateways Managing routes e Managing attendants Managing groups number plans common categories and service profiles e IP phone and IP client provisioning MX ONE Manager AASTRA Telephony System Logged in as aastra About SiteMap User Guide Logout Number Analysis Telephony Services System Tools Logs Walkthroughs Application ID eras Full Setup Walkthrough Step 2 29 Bouts _ Purpose Set up media gateways such as MGUs EMGs and LSUs Walkthrough Help u Menu location System Hardware Media Gateway Voice Announcement i Print All Hel Branch Office Media Gateway Print All Help Routing Server Routing Satellite En
65. ent always included Basic Performance Management The MX ONE applications include SNMP agents as well as extensive embedded Performance Management functionality Some of these func tions rely on standard operating system components such as the Windows SNMP Agent while other functions are embedded in the MX ONE applications For a short summary of the basic monitoring and performance manage ment capabilities of the MX ONE servers and applications see section 10 6 1 1 MX ONE Telephony System and 10 6 1 2 OneBox MX ONE Telephony System MX ONE Telephony System provides the following monitoring and performance management functions e Congestion on routes The rate of congestion on routes is a critical resource in the Tele phony Server and is continuously monitored When the congestion rate reaches a certain threshold alarms are generated Traffic Measurements Traffic measurements provide statistical information about the tele phony traffic in the Telephony Server Examples of such measure ments are Outgoing calls on a certain route Total number of incoming calls 21 1551 ASP 113 01 Uen K3 2012 06 16 10 6 1 2 10 7 10 7 1 10 7 2 10 7 3 OPERATION AND MAINTENANCE Traffic measurements need to be configured and started manually and data will be collected based on a number of different criteria configurable OneBox The following three different tools are available for configuration in OneBox
66. er plans e Common service profiles e Groups e Routes Initial configuration of MX ONE Telephony System including for example setting IP addresses of interfaces is made during the software installation For detailed information see the user guide for MX ONE MANAGER TELEPHONY SYSTEM 10 3 2 MX ONE Manager Provisioning MX ONE Manager Provisioning is used to manage common user and extension data in MX ONE for example e Adding changing and removing users 21 1551 ASP 113 01 Uen K3 2012 06 16 91 MX ONE SYSTEM DESCRIPTION 10 3 3 92 When managing user data in Manager Provisioning the corre sponding user data is automatically updated in the CMG and MX ONE Telephony System databases e Adding changing and removing extensions When managing extension data in Manager Provisioning the corresponding user data is automatically updated in the CMG and MX ONE Telephony System databases e Adding changing and removing administrators security profiles service groups departments locations and subsystems e Managing mail box services When managing mail box services in Manager Provisioning the corresponding data is automatically updated in the OneBox data base e Importing user and extension data Data can be imported from CMG DNA or using CSV files The import function is used when for example performing a new instal lation of Manager Provisioning in an existing MX ONE installation e Exporting user and
67. er with MX ONE Manager Provisioning 5 0 Manager Provisioning Server e SUSE Linux Enterprise Server 10 Service Pack 4 Manager Provisioning Clients e Microsoft Internet Explorer 6 0 or later e Mozilla Firefox 3 6 or later OneBox Unified Messaging e One Box 5 0 SP1 e One Box 5 0 SP3 21 1551 ASP 113 01 Uen K3 2012 06 16 23 MX ONE SYSTEM DESCRIPTION 4 7 2 4 8 4 8 1 4 9 24 One Box 5 0 SP3 US1 CMG Server CMG Server 7 5 SP2 New functionality Active Directory and Mapping of User Defined Fields Since previously Manager Provisioning can automatically import user records from Active Directory Values of user attributes in Active Direc tory are copied to the Manager Provisioning user records It has also since previously been possible to define so called user defined fields in Manager Provisioning With this release itis possible to configure Manager Provisioning to map its user defined fields to attributes of Active Directory The automatic user data import from Active Directory will include the mapped attributes accordingly MX ONE Manager Telephony System Operating Environment The following lists the Operating Systems or versions of applications that should be used together with MX ONE Manager Telephony System 5 0 Telephony Server e SUSE Linux Enterprise Server 10 Service Pack 4 Manager Telephony Server Clients e Microsoft Internet Explorer 8 0 or later e Mozilla Firefox 13 or later SQL
68. erminal For more information see the description for HOSPITALITY APPLICA TION VolP Recording With active VolP recording the recording system will order the terminal to make a copies of received and sent RTP or SRTP packets and forward those to the recorder preferably as two logical streams where received and sent packets are separated Certain features of advanced VolP recording systems are dependant on the receipt of two separate voice streams Recording policies are defined in the recording systems i e record all calls Total recording selective recording based on e g call origin and record on demand based on user input Active VolP recording relies on integration with the PBX as the recording system must know the actual IP address of the users terminal when ordering a terminal to start recording Furthermore if encryption is used the recording system must get the encryption keys The integration is normally using SIP between the recorder and the terminal and CTI between PBX and recorder 21 1551 ASP 113 01 Uen K3 2012 06 16 39 MX ONE SYSTEM DESCRIPTION 5 8 5 9 40 copy of RTP SRTP to from user Figure 11 Active IP recording Recorded Voice Announcement The Recorded Voice Announcement RVA feature allows recorded voice announcements to be provided to a calling or connected party to inform of the status of the call in various traffic cases for example when the call is diverted e the call is
69. erver hosts a number of different applications that send events to the Windows Event Log OneBox The Messaging Server hosts a number of different applications that send events to the Windows Event Log The Windows SNMP Agent allows external SNMP Managers access to standard MIB II information 21 1551 ASP 113 01 Uen K3 2012 06 16 OPERATION AND MAINTENANCE 10 3 Configuration Management This chapter describes how the MX ONE components are used to configure MX ONE Data in MX ONE can be divided into the following data types e Telephony system data e User and extension data e Application specific data Telephony system data is managed using MX ONE Manager Telephony System and comprises data regarding for example server configura tions media gateways number plans and routes User and extension data is divided into common and application specific data Common data is managed using MX ONE Manager Provisioning and comprises data that is used by two or more components for example user data used by MX ONE Manager Provisioning and CMG extension data used by all components and department data used by MX ONE Manager Provisioning and CMG Application specific data is managed using the management tool of the specific application for example CMG s Directory Manager 10 3 1 MX ONE Telephony System MX ONE Manager Telephony System is used to manage telephony system data for example e Server configurations Numb
70. es all your contact center needs such as multi media support IP enabled mobility for your agents virtual contact center for your distributed sites and also tenanting when supporting multiple contact centers from one installation Solidus eCare is a multimedia contact center solution that provides end to end services to enterprise customers of the enterprise It blends telephone voice calls e mails SMS internet collaboration fax and Web chat and e mails in a single virtual queue Solidus eCare s intelligent skills based routing capability ensures that customers are always routed to the best qualified agent Solidus eCare is a flexible scalable open high availability solution Solidus eCare can now evolve and grow with your business needs Its open architecture allows Solidus eCare to integrate with customer busi ness processes and applications such as work force management and customer relationship management applications For further information please see Solidus eCare specific documenta tion Terminals and User Applications The entry point for the user of MX ONE is through the different clients These clients can be either phones or software clients running as PC applications The different terminals and user equipment use the tele phony system for their Telephony Servers For more information about 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE the telephony functions for the different terminals and user equipmen
71. esources in the media gateway For more information see the description for FEATURE LIST Service System The service system includes a number of functions used to support the telephony applications like service functions system configuration change functional change start and restart of MX ONE Telephony 21 1551 ASP 113 01 Uen K3 2012 06 16 73 MX ONE SYSTEM DESCRIPTION 7 4 1 7 4 1 1 7 4 1 2 74 System data backup license handling system supervision alarm handling and automatic fault administration A program unit as described in this document is the telephony term equivalent to the computing term process which is a running instance of aprogram including all variables and other states From this point on only the term program unit will be used A common function is a program unit that is centrally located and can be used by all program units in all servers Regional functions are program units that exists in several or all servers executing independent of each other For more information about task procedures see operational directions for ADMINISTRATOR USER S GUIDE Service Functions The service functions is a collection of general purpose functions and is used by the telephony application system and by the service system for the following e System status monitoring e Server configuration Server status e Program unit configuration e Hardware configuration System Status Monitoring The
72. est of hardware before loading function is to validate that the hardware is functional All tests are done by the running operating system and BIOS functions LIM Switch Supervision The LIM switch supervision function has the following purposes e Periodical testing of the switch board circuits using a supervision signal to LSU E The circuits are tested by internal firmware on the boards e Supervise connection setups e Analyze device board supervision results The LIM switch supervision is only applicable for a Media Gateway Classic configuration For more information about the LIM Switch see section 5 1 9 14 LSU E 21 1551 ASP 113 01 Uen K3 2012 06 16 81 MX ONE SYSTEM DESCRIPTION 82 Supervision of Voltage The purpose of the supervision of voltage function is to check the voltage of 5 V 5 V 12 V 12 V 48 V When a fault occurs an alarm is raised containing information about the relevant voltage and the location of the missing voltage This function is only applicable for a Media Gateway Classic configura tion Device Boards The purpose of the device board supervision function is to test the device boards communication abilities by sending a periodical test signal to the device processor An immediate answer is expected The answer signal contains the identity and the number of individuals of the device board The data is compared with the current board table to find any conflict in the device board conf
73. etworked together and supporting several hundred thousand users within their global voice network 21 1551 ASP 113 01 Uen K3 2012 06 16 15 MX ONE SYSTEM DESCRIPTION Scalability MX ONE allows organizations to easily expand its capacity add functionalities modules gateways and easily upgrade the servers From 100 to up to several hundred thousand users using a mixture of IP SIP mobile digital analog and cord less extensions organizations can benefit on the expand as you grow principle of adding users in the system Flexible deployment MX ONE is a highly flexible solution that supports a completely distributed model for deployment and design Servers can be spread over and networked to create solu tions for small and large customers across geographical locations or as acentralized system with the servers on a central location With the flexible deployment and its scalable and modular approach to networking MX ONE thus also provides a globalized numbering strategy High Availability MX ONE Telephony System offers high avail ability by supporting different types of redundancy to cater to different types and requirements of the Enterprises MX ONE Telephony System offers far reaching alternatives for High Availability Server redundancy delivering high availability Home Location Register redundancy HLR 1 1 server redundancy and network redundancy N 1 server redundancy and network redundancy Note HLR re
74. extension data Data can be exported from Manager Provisioning to XML or CSV files CMG Server CMG Server is used to manage CMG specific data for example e CMG specific user data such as time zone settings Common user data is managed using Manager Provisioning e Field name settings all languages Search layout settings for NOW e Search layout settings for Office Web e Settings of Activity codes e Settings for system Contact Profiles including forwarding number e Telephony connection settings e Message Delivery Systems settings e Settings of other system parameters e Personal log in e Language settings e Settings of other system parameters 21 1551 ASP 113 01 Uen K3 2012 06 16 OPERATION AND MAINTENANCE 10 3 4 OneBox The following are some examples of data that is configurable for OneBox Fax Mail e Settings for fax support on the Telephony Server e Global fax settings e Inbound fax routing e Notifications about document processing and server status For detailed information see the getting started guide for Captaris RightFax and administrators guide for Captaris RightFax The following are some examples of data that is configurable for OneBox Voice Mail e Unified messaging settings e SMS message notification settings e Settings for networking Messaging Voice Mail Servers e Settings for connecting the voice mail system to the telephony system For detailed information see the administrator gu
75. g services to be executed Diversion bypass Chinese localization Caller identification enhanced information of incoming calls entries in the Busy Lamp Field Configure favorites for the WebPanel Timezone support For further information refer to the product documentation and release notes available on the Aastra knowledge base Aastra BluStar for PC 2 0 Aastra BluStar for PC 2 0 delivers high quality audio and HD video as well as access to a set of UC features from a single client on the user s desktop The following features are delivered in BluStar for PC 2 0 Intuitive user interface for ease use of communications SIP softphone HD Video communications peer to peer Professional audio processing echo cancelation automatic gain control codec support Instant Messaging Contact integration AD LDAP Personal Outlook Contacts CMG Progressive directory search Searches with local cache Favorite list and grouping of favorite contacts BluStar call to link support Session Border Controller SBC support enabling remote access Microsoft Lync integration Microsoft OCS and IBM Lotus Sametime plug in integration Integrated call control functionality with Jabra and Plantronics headset User license handling controlled in MX ONE Telephony System 21 1551 ASP 113 01 Uen K3 2012 06 16 4 15 5 1 TELEPHONY FEATURES Unified Messaging OneBox 5 0 SP3 US1 OneBox SP3 US1 is a correction package for
76. hat both end points must use the same protocol If one or both parties in the call are Time Division Multiplexing TDM based or an analog phone an IP gateway is used to bring the party to the LAN The media gateway has a built in IP gateway connecting the Primary Rate Interface PRI trunk lines to the LAN The Media Gateway Classic uses IP Line Unit IPLU boards as IP gateways to the LAN An MX ONE can be installed with a group switch called GS GS is placed in the same cabinet as a media gateway The group switch only handles media and establishes the media connection between media gateways The group switch is built up by Group Switch Modules GSM Each GSM can have 31 PCM lines connected to it A group switch can have up to 8 GSMs and it can be duplicated The group switch cannot be used in multiple media gateway systems For more information see MIGRATING TSW MD110 TO MX ONE 5 0 Media Gateway Hardware MX ONE Telephony System supports several types of media gateways This chapter describes the media gateways available for new deliveries MX ONE Lite The MX ONE Lite media gateway is based on the MGU circuit board mounted in a 3U chassis It provides 256 gateways 8 PRIs and a switch that allows the insertion of a few ordinary MX ONE circuit boards for connection of non IP terminals and networks 21 1551 ASP 113 01 Uen K3 2012 06 16 47 MX ONE SYSTEM DESCRIPTION 6 1 3 2 6 1 3 3 48 The following interfaces and users are
77. he duration of the functional change Remove old program units from one or more servers by using a command This can be done by the upgrade script or it can be done manually when installing a hot fix Program units that are absolutely essential for program execution in a server cannot be removed If a fault occurs that generates a data reload after removal of program unit or units and before a data backup is completed an alarm is sent and the affected program unit s data is not reloaded Display program unit change information which comprises the following Added program units and their group affiliation Revision information Active and passive program units versions 21 1551 ASP 113 01 Uen K3 2012 06 16 77 MX ONE SYSTEM DESCRIPTION 7 4 4 7 4 4 1 7 4 4 2 7 4 4 3 78 Process ID and path to the executable file for new and old program unit versions Start and Restart of MX ONE Telephony System System Start The purpose of the system start function is to set the system into opera tion after an update upgrade or boot procedure System start comprises two main functions e Initial loading which means that program units are loaded into memory e Initial start which means that values are assigned to variables to activate the system functions and to link together the system logi cally Initial Load and Start The initial load and start function comprises the following steps e Load all pr
78. he data is now replicated across all servers to insure no single point of failure if the user s home 21 1551 ASP 113 01 Uen K3 2012 06 16 71 MX ONE SYSTEM DESCRIPTION 6 6 6 7 72 server should go down This enables users to be able to register on another visitor server and work as usual Scalability With multiple media gateways an MX ONE standard server can handle up to 15 000 SIP or 5 000 Mobile Extensions To scale upwards towards several hundred thousand users up to 124 servers can be combined into a single system By using MX ONE s IP networking or ISDN Q SIG networking including VAPA services Value Adding Proprietary Add ons multiple MX ONE systems can be networked to create solutions for even larger geographically dispersed customers Networking Capabilities Networking means to provide all services over network links to other entities of the Private Telephone Network PTN This cuts costs compared to the TDM based leased line Furthermore it simplifies Branch Office scenarios to better fit the data network model with IP connected Branch Offices To supply basic and supplementary services transparently ISDN signaling over the Q reference point QSIG is implemented over H 323 in IP networks This makes networked PBXs possible over IP intranets and also over the Internet with the appropriate protection The intra connectivity over private ISDN is in accordance with ITU T QSIG for E1 T1 Apart from QSIG
79. hentication If a PIN code is assigned to the user the authentication will also be done together with SIP request as the INVITE To protect the communication between MX ONE servers can IPSec be used The servers in MX ONE run on operating systems that have been hard ened to resist the most common network attacks Known vulnerable services are shut down and file integrity is checked periodically Addi tionally customers are recommended to implement security policies that cover patch management and antivirus software updates It is recom mended to use some type of antivirus software and to have automatic updates of the security patches activated To overcome the VLAN separation server farms should be protected by firewalls and Intrusion Detection Systems IDS that are able to block attacks All management interfaces towards MX ONE servers can be run over secure protocols such as SSH and HTTPS Management operations and access to such interfaces are logged to have maximum control Users and administrators always have to authenticate themselves before being able to access the system Additionally an access control 21 1551 ASP 113 01 Uen K3 2012 06 16 97 98 MX ONE SYSTEM DESCRIPTION mechanism is available to assign users and administrators different roles and privileges For detailed information about security see the description for SECU RITY 21 1551 ASP 113 01 Uen K3 2012 06 16 CAPACITY 12 Capacity 12 1 MX ONE Telepho
80. i nals connected to the extension lines is supported 6 1 9 6 Digital Trunk Units The digital trunk units are mainly intended for connection with PSTN and PLMN networks but can also be used for private networking The digital trunks can be used for ISDN QSIG DPNSS and CAS signaling The TLU76 board provides a single E1 80B D interface that can be used for ISDN QSIG DPNSS and CAS signaling The TLU77 board provides a single T1 23B D interface that can be used for ISDN DPNSS and CAS signaling The TLU79 board provides four ISDN T Basic rate inter faces 2B D Media gateways with the MGU board have 8 built in E1 T1 ISDN PRIs 6 1 9 7 Tone Receiver Sender and Conference Functions The purpose of the tone receiver or sender function is to send out and receive tone messages such as dial tone busy tone congestion tone and DTMF tones The function is required for extensions trunk calls and conference calls The TMU board is a mandatory board in all media gate ways except EMG The TMU provides the function of tone DTMF receiver tone DTMF sender and conference functions The TMU can be initiated to handle A law or mu law PCM The SPU4 board is a board that provides the tone receiver function used for DTMF detection from mobile extensions MX ONE Classic equipped with LSU E which shall handle mobile extension traffic requires SPU4 boards since all mobile extension calls will request a DTMF receiver in SPU4 instead of TMU M
81. icient Multiple SIP end points means that a business user can have one direc tory number with a maximum of four active SIP end points Comprehensive Suite of Unified Communication Applications UC is an increasingly important investment for organizations to keep on improving productivity and customer responsiveness while looking at reducing their IT costs MX ONE UC Solution provides a broad suite of UC applications that has an impact on business productivity and improves customer business performance by evolving and supporting enterprise business processes MX ONE UC Solution has a truly user centric approach and is based on open standards and open interfaces with mobility as an integral part allowing customers to make self paced migrations We have put together products in our MX ONE UC Solution to achieve this which includes BluStar 8000i Video desk phone BluStar clients that work across multiple terminals e g smart phones collaborative Web based CMG user applications the PC based attendant InAttend Unified voice messaging the all in one contact center and UC clients MX ONE UC Solution enables activity and preference manage ment that allow users to keep up to date quickly and efficiently on where they are what device they are using and when and how they wish to be contacted This allows employees in an organization to offer a personalized service to their customers Multimedia Support Video communication usage and the nee
82. ide for Administering MX ONE Messaging OneBox Voice Mail Version 5 0 10 4 Accounting Management Accounting Management comprises the services provided by MX ONE that can be used for billing purposes MX ONE Telephony System generates customized Call Information Logging CIL records Each record contains data for one call The CIL records can be configured to have several output formats such as comma separated Structured Query Language SQL or Extensible Markup Language XML Each Telephony Server generates its own CIL records that can be sent to up to 10 target locations It is also possible to configure a single location and format for all CIL records The information provided by the CILs can be matched with user specific information to get a complete picture of how each user uses the system For detailed information see the description for CALL INFORMATION LOGGING QUALITY OF SERVICE LOGGING 21 1551 ASP 113 01 Uen K3 2012 06 16 93 MX ONE SYSTEM DESCRIPTION 10 5 10 6 10 6 1 10 6 1 1 94 Quality of Service VoIP quality of service information can be logged per call Delay jitter used codecs and packet loss rate can be logged The data can be presented in Manager Telephony System or through Call Information Logging output For more information see the description for QUALITY OF SERVICE Performance Management MX ONE provides the following level of Performance Management e Basic Performance Managem
83. iguration that is a newly inserted board can hide the signaling from a previous board which will result in that the previous board is out of order This function is applicable for a Media Gateway Classic and MX ONE Lite configurations Program Execution The purpose of the program execution supervision function is to super vise the following e Execution times of a program unit If a program unit is looping more than the allowed time due to programming faults or incorrect data it will be interrupted and the job discarded Address control Situations can arise when the linkage between data areas has become faulty To protect data areas from being accessed by other unauthorized applications an address control value is added to the pointer pointing out the data area The address control value is a random value unique for the current linkage The value is only valid as long as both areas agree in the linkage e Signal routing control All signals exchanged between and within program units are checked in the following way before they are allowed to start execu tion in a program unit Receiving server number corresponds to the server number address in the signal Addressed program unit exists 21 1551 ASP 113 01 Uen K3 2012 06 16 TELEPHONY SERVER SOFTWARE Signal entry in addressed program unit exists for the sent signal Address control value correct If any fault is found the signal is not executed
84. in queue the call is parked e the call is answered by a PBX operator The types of calling or connected parties that receive RVAs are gener ally speaking external lines and extensions with some exceptions For example for diversion group hunting Automatic Call Distribution ACD call to an operator or to an extension voice announcement can be provided when the call has originated from an extension from a public trunk line or from a tie line Vocal guidance is a service that can be provided for analog ATS digital DTS cordless CXN and certain mobile RXN extensions a recorded voice announcement can be played when the user encounters certain traffic cases e g External Follow Me ECF Music on Hold can be provided for certain call cases towards group hunting and ACD groups Name and progress presentation On terminals telephones equipped with display name information and progress status information is displayed The MX ONE Telephony System uses Unicode ISO 10646 UCS 4 for both name and progress information Currently progress information can be presented in most Western Euro pean Languages as well as in Russian The language to use can be configured for the system but also for individual extensions 21 1551 ASP 113 01 Uen K3 2012 06 16 6 1 ARCHITECTURE Architecture MX ONE comprises MX ONE Telephony System that serves the core voice traffic InAttend for the attendant services BluStar for PC and CMG A
85. in the system connections between data areas in different program units are built up If the system consists of 21 1551 ASP 113 01 Uen K3 2012 06 16 7 4 7 2 TELEPHONY SERVER SOFTWARE several servers it is most likely that these connections are set up between program units in different servers A distributed system solution implies that if a server fails no traffic except traffic through this server will be disturbed To avoid distur bances no data lock up in other server should occur due to the faulty server If a software connection between two servers is released only at one end data areas will remain locked as long as the linkage to the area is lost This can lead to a congestion situation To handle this lock up problem each application program creating a mutual connection with data areas in other program units are instructed periodically to check the validity of assumed connections The check is administrated by the service system and is spread in time to avoid congestion Program Configuration The purpose of the program configuration supervision function is to check that a common function unit only exists in two servers in the system Any conflict in the configuration causes an alarm System Backup The purpose of the system backup supervision function is to check that a valid system backup is always accessible Supervisory Functions on Media Gateway Level Test of Hardware before Loading The purpose of the t
86. initiated either with suffix dialing or with softkeys depending on model Using the Aastra 6700i range of SIP telephones the end user feature level on high end versions is similar to that offered by the Dialog series 21 1551 ASP 113 01 Uen K3 2012 06 16 63 MX ONE SYSTEM DESCRIPTION 6 4 2 6 4 3 64 using H 323 plus some more functions like multiple terminal login on the same number forking Extra Directory Numbers Shared Call Appearance Intercom Do Not Disturb and Call Parking pool Basic functions are available according to the H 323 standard including Inherent Free Seating allowing any IP telephony user to log on to any IP phone To be able to offer voice routing services like Inquiry and Transfer the routines for rerouting of media according to ITU T H 323 are used The IP phones shall be supplied from Aastra to ensure the highest level of featured functions but can be of other brands supporting the open H 323 or SIP standard MX ONE supports IP phones from the Aastra 6700i series and the DBC 42x series and all newer terminals Examples of features for the MX ONE IP phones are e An automatic installation of configuration information and updated software from a Web server whenever the phone is restarted e A web browser interface enables users to make their own phone settings such as edit a phone book or a function key e Internet access e Monitoring keys e Importing contacts from Microsoft Outlook For
87. ion of attendant group for calls to the customer group s common attendant number e Customer dependent selection of centralized attendant that is customer centralized attendant for rerouted calls and calls to atten dant group e Customer dependent day and night service position Customer dependent route selection e Common diversion positions Hospitality The special Hospitality functions are provided for the Hospitality industry The functions are provided within the following areas guest check in guest rooms and Service quarters 21 1551 ASP 113 01 Uen K3 2012 06 16 5 7 TELEPHONY FEATURES For guest check in the following functions are provided e Information about the guest can be entered The information can be language VIP status credit card information room number and so on e The guest can choose if name presentation will be allowed or restricted for inter room calls For guest rooms the following functions are provided e The rooms can be either vacant or occupied e The rooms can be equipped with various types of terminals For Service quarters the following functions are provided e The guest s name presentation restriction will never be taken into consideration when the Service quarter is in contact with a guest that is the name of the guest will always be displayed at the Service Quarter Terminal e The information that is entered when a guest checks in will be displayed at the Service Quarter T
88. l service make it possible to have a combination of SIP end points and generic devices such as mobile extension and integrated DECT with up to four devices regis tered to only one directory number As an example it would be possible to have one directory number with three SIP end points and one mobile extension assigned From the licensing perspective the user would need only two extension licenses one for SIP and one for ME not four Note For the teleworking scenario the following limitation exists when a user works from a home office using an SBC for access to the corporate MX ONE Telephony System When multiple SIP devices per directory number is used it is possible to have only one of those devices registered as a teleworking device via the SBC at any given time An improvement is planned for SP1 Q4 where more than 1 but up to maximum 4 devices of different type can be registered through the SBC It is of course possible to have one device registered over a VPN e g BluStar for PC for example as well as a 6700i SIP phone via the SBC 21 1551 ASP 113 01 Uen K3 2012 06 16 21 MX ONE SYSTEM DESCRIPTION 4 3 4 4 22 New SIP extension functionality with 6700 terminals A number of new functions in SIP mode are introduced and supported with the 6700i terminal family e Dedicated key for diversion with sub menus for follow me message diversion divert and individual do not disturb e Shared Call line Appearance SCA
89. lding practice but left in existing cabinets or moved to a stackable chassis However the preferred solution is to replace them with today s modern HW that offer equivalent functionality with less foot print and power dissipation MGU and ASU E can not be placed in older cabinets It is no longer possible to repair or order spares parts for phased out HW therefore if an old line board break down the users must be moved to supported HW New Media Gateway HW must be purchased for replacement of old interface cards as repair or spare parts no longer exist for phased out HW 6 1 1 3 The following types of servers and gateways are supported in MX ONE 5 0 Standard Server HP Dell Software Only own operating system including Linux support subscription and own choice of server fulfilling the minimum requirements Aastra Server Unit Embedded ASU E integrated server board Aastra Server Unit 1U ASU MX ONE Server Unit 1U ESU ESU integrated server board for migration 21 1551 ASP 113 01 Uen K3 2012 06 16 43 MX ONE SYSTEM DESCRIPTION Server Gateway combinations One to fifteen media gateways can be connected to one standard server ASU ASU E supports up to fifteen media gateways with a total of max 4000 users ESU MX ONE Server only supports one media gateway except for upgraded or migrated systems where it can support two media gateways EMG and Compact SM must have one designated server each and cannot exist
90. ly roaming users 21 1551 ASP 113 01 Uen K3 2012 06 16 67 MX ONE SYSTEM DESCRIPTION 6 4 12 6 4 13 6 4 14 6 4 15 6 4 15 1 68 BluStar for PC client BluStar for PC client delivers high quality audio and HD video as well as access to a set of UCC features from a single client on the user s desktop The direct integration with the MX ONE Telephony System 5 0 provides the benefits of reduced cost and infrastructure complexity and secured high performance call functionality With easy access to a set of UCC features from a single interface the user experiences an intuitive tool that unifies voice communications with video instant messaging directory look up flexible search options and conferencing InAttend The InAttend is a scalable attendant console based on open standards It is the core application in Aastra s attendant offering and an essential part of the Aastra UC suite In addition to advanced call handling InAt tend offers powerful search options calendar information Microsoft OCS Lync and IBM Lotus Sametime presence integration and all neces sary information for efficient call handling InAttend is also available for visually impaired attendants NOW Attendant The NOW Attendant is a Windows based application for operators A phone is necessary for providing media capabilities The operator may speak with either party individually or in conference When the correct destination has been reached the tw
91. mmunications suite takes Unified Communications a step further by adding true mobility This combination leads to full freedom for employees to choose how and where to perform their duties irrespective of device and geographical location Additionally the management solu tion of MX ONE is based on industry standards that IT departments are familiar with making it easy to integrate into the corporate IT infrastruc ture With the release of MX ONE 5 0 the customer can benefit from native UCC through the integration of the BluStar ecosystem end points such as the BluStar 8000i Media Desk Phone and the BluStar client portfolio A new SIP user licensing model with multi device licensing possibility is introduced to support the BluStar ecosystem of endpoints Aastra s BluStar ecosystem provides businesses with a comprehensive end to end UCC solution with a versatile client that can be used across devices BluStar offers a natural collaboration experience and fully embraces trends such as personal video and increased use of smart phones and tablets in the workplace It helps users work together more effectively e g on the fly video conferencing with remote workers road warriors and teams working on the same project to exchange ideas more easily and collaborate more efficiently Aastra s focus across the portfolio is a unified user experience facilitating adoption with a consis tent look and feel regardless of the device used The Management
92. nce General Operation and maintenance in MX ONE complies with the concept of Fault Configuration Accounting Performance and Security Manage ment FCAPS for network management and consists of functions to supervise administer and manage the system This chapter describes operation and maintenance in MX ONE from an FCAPS perspective Fault Management MX ONE provides two levels of Fault Management e Basic Fault Management always included e Advanced Fault Management using the optional product Manager Availability Basic Fault Management MX ONE Telephony System Alarms The alarm feature is used to store information on faults and disturbances in or outside a system and to bring the attention of service personnel to these faults and disturbances Alarm classes Each alarm is assigned one of the following alarm classes Severity Description 4 Critical 3 Alert 2 Warning 1 Information 0 Cleared 21 1551 ASP 113 01 Uen K3 2012 06 16 OPERATION AND MAINTENANCE The alarm class 0 cleared is special When the alarm sender notices that an alarm condition no longer exists the sender will clear the alarm and the alarm class changes to 0 Alarm Generation The alarm classes except alarm class 4 are assigned a limit for incre mental alarm This means that an incremental alarm is generated when a predetermined number of alarms with a certain alarm class have been stored in the alarm
93. ncluding at least one MX ONE Classic or Media Gateway Classic 21 1551 ASP 113 01 Uen K3 2012 06 16 65 MX ONE SYSTEM DESCRIPTION 6 4 6 6 4 7 66 For more information on cordless phones see the description for CORD LESS PHONE The Short Message Service SMS performs transfer of text messages which can be up to 140 bytes long giving for example 160 Latin char acters SMS is available for Cordless extensions DECT in MX ONE Telephony System Text messages can be received in any call state that is for example during an ongoing call To be able to send and receive SMS messages a license must exist for the extension on an individual basis For more information see the operational directions for SHORT MESSAGE SERVICE MS IP DECT System The IP DECT system supports the DECT standard which gives a full integration of messaging and voice functions The DECT system can be integrated with external applications such as different alarm systems networks and e mail This gives features such as messages to handset alarm from handset message acknowledgement and absent handling For more information on cordless phones see the description for P DECT SYSTEM Aastra SIP DECT System As an alternative to the Integrated DECT system MX ONE has full support for the Aastra OMM SIP DECT system which includes the Aastra 6x0d Cordless terminal portfolio and provides full integration with OMM alarm and messaging system The main
94. nd gateway calls will be disconnected All new traffic will be redirected to the standby server In a distributed system connected over limited bandwidth WAN each remote domain must have its own standby server A prerequisite for server redundancy is that network redundancy is implemented to avoid any single point of failure HLR redundancy 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE HLR redundancy Home Location Register redundancy or HLR backup is a unique MX ONE feature for IP extensions based in the same concept of HLR VLR Home Location Register Visitor Loca tion Register from Mobile networks In a multi server system it allows the possibility to register IP exten sions with another Telephony Server backup HLR if the ordinary HLR server cannot be accessed The feature is supported for H 323 and SIP extensions Virtualization A variant of Server redundancy and high availability can also be achieved by using the VMware Virtual Appliance functionality See the description of MX ONE Telephony server virtualization for details Normal operation Registration Registration Registration Registration Figure 15 Normal operation Hardware Failure in Server 2 c 2 B 2 5 D Registration Figure 16 Hardware failure in Server 2 Note From MX ONE 4 0 the database structure has been improved by implementation of an internal LDAP database to store system data including HLR data T
95. ne interface is active and the other interface is in passive mode The two physical interfaces share the same IP and MAC addresses for both media and signaling If the active interface fails the other one will become active and take over the traffic both signalling and media and the MGU will continue to operate normally Although the mechanism used by MGU differs from that of Telephony Server they provide similar functionality LSU E and EMG Gateways Older Media gateways with only one Ethernet port EMG or LSU E can be connected via a local switch By using a local switch which would be connected to 2 different switches on the same network most capabilities in the network would be restored if there were network faults The impact on system behavior depends on the time it takes for the network to recover Depending on type of network disturbance with a Media Gateway Classic with LSU E configuration the capacity for gateway calls could be reduced A local switch must be used to secure control of the hardware when a LAN switch fails Server redundancy Server redundancy is achieved by adding one or more standby servers to the network with the ability to take over any failing Tele phony Server in the cluster At failover the standby server will take over the identity of the failing server and the control of the media gateways in the failing server In case of a server failure ongoing direct media calls will remain connected but TDM a
96. ng as base Minimum 1 x CPU 2 4Ghz Intel Xeon with 6 cores supporting Hyper Threading Minimum 6 GB RAM Server certified to operate with VMware ESXi Hypervisor minimum 2 GB RAM Telephony Server Guest machine minimum 2 vCPU 1500 Mhz 4 GB RAM and 60 GB HD for the Telephony Server 1 Additional Telephony Server Guest machines add minimum 2 vCPU 1500 Mhz 4 GB RAM and 60 GB HD per extra Telephony Server guest machine Note that it is in addition to the 6 GB above Note that the CPU above has 6 physical cores so the maximum recom mended numbers of Telephony Servers are 2 when the Manager Provi sioning is used in the same physical host another Virtual Machine For more information about MX ONE in a virtualized environment see MX ONE Telephony Server Virtualization Description Combined Media Gateway and Server MX ONE Telephony System can be configured with any combination of servers and media gateways The following pre packaged alternatives are supported MX ONE Lite with ASU E This MX ONE server and media gateway combination consists of an MX ONE Lite equipped with an MGU an ASU E and a TMU board This unit has two available board position for any type of existing interface for example DECT ATS DTS The MX ONE Lite with an embedded ASU E replaces the Compact SM for new sales Compact SM The Compact SM is a 19 inch 2U high unit that includes an ESU board and an EMG This unit is supported
97. nternational roaming with up to 90 e SIP has become a leading signaling protocol for establishing real time communications including voiceover IP VoIP calls SIP is Key to Accelerating Unified Communications Deployments in an organization Aastra has taken advantage of using SIP in the devel opment of MX ONE MX ONE SIP extension and SIP trunk are available today and will continue to evolve to provide a simpler migration path to Unified Communication Protocol SIP trunks as a means of connecting Unified Communi cation Systems to the outside world are growing in popularity 21 1551 ASP 113 01 Uen K3 2012 06 16 17 MX ONE SYSTEM DESCRIPTION 18 MX ONE 5 0 SIP trunk will offer benefits over legacy PRI trunks in the future including SIP Based endpoints MX ONE supports a comprehensive portfolio of IP SIP terminals The portfolio consists of desk phones soft clients and cordless SIP DECT Aastra SIP terminals offer a high level of functionality and scope for design utilizing embedded XML which enables a customer to integrate the SIP terminal into applications and or the clients IT network SIP User licensing Maximizing value of the software and ensuring reliable access to the system in MX ONE5 0 has taken the leap to introduce a new SIP user licensing model with multi device support and multimedia licensing The SIP user licenses are linked to users rather than to devices making it far more flexible and cost eff
98. number attendant call number and customer number Each call origin group can be of one or more call origin types The following example describes two call origin groups Call origin group 1 receives external calls and calls that have been rerouted Call origin group 2 receives internal calls and emergency calls External calls Internal calls Rerouted calls Emergency calls Call origin group 1 Call origin group 2 Attendant 1 Attendant 2 Attendant 3 Figure 6 Call Origin Groups Call origin group 1 distributes calls to attendants 1 and 2 Call origin group 2 distributes calls to attendants 2 and 3 This means that attendant 2 can handle all types of calls whereas attendants 1 and 3 can only handle a limited number of call types If the customer group feature is used it is possible to affiliate the atten dant to a specific customer see 5 5 Customer Group Another related feature is centralized attendant see 5 4 1 Centralized Attendant Call Handling An incoming call can be answered automatically that is the attendant does not have to press any key and it is possible to play a welcome message so the attendant does not have to repeat the same phrase The attendant has full control over both the incoming call and the exten sion to which the call should be extended The PC screen of the InAttend application is split in a left and a right side making it possible to see both connected parties If the called party is free
99. ny System For information about the capacity of MX ONE Telephony System configurations see the description for CAPACITIES 12 2 OneBox Table 2 OneBox Voice Mail Ports Up to 384 simultaneous connected users VM users Up to 40 000 users UM users Up to 20 000 users Table 3 OneBox Fax Mail Ports Up to 30 Users No general guidelines as to how many users a 30 port system can handle as fax usage varies greatly between customers For more information about the capacity of OneBox see the relevant OneBox documentation 21 1551 ASP 113 01 Uen K3 2012 06 16 99 MX ONE SYSTEM DESCRIPTION 13 Environmental Conditions 13 1 General MX ONE consists of different components as well as commercial server based products MX ONE is designed to operate in and comply with regulations in force for enterprise light industry locations Special measures may be required if MX ONE is installed in other locations or if the environmental parameters deviate from the values described in this document or in other referenced documents 13 2 Climatic Environment Table 4 Temperature Range and Humidity Product In Operation Storage MX ONE Lite Temperature 5 Cto 40 C 5 C to 55 C MX ONE Classic range IEC 60068 2 1 IEC MX ONE Server Fan unit 2 14 and 56 60068 2 1 2 Media gateways supported by MX ONE 5 0 ETSI EN 300 and 56 ETSI but not available for new deliveries 019 2 3 Clas
100. o parties are connected and the NOW is freed ready to handle another call Additionally the NOW is used to schedule user activities or other assis tant functions The NOW is also available for visually impaired For detailed information on the NOW see the user manual for NOW Old terminals or clients Legacy Operator Instruments OPIs such as OPI Il The DGF 220 10 is an operators instrument for MX ONE The product is not for new delivery but can still be used with MX ONE Older OPIs such as OPI II work for MX ONE For more information see the description for PABX OPERATOR INSTRUMENT OPI II 2B D FOR ASB 501 04 21 1551 ASP 113 01 Uen K3 2012 06 16 6 5 ARCHITECTURE High Availability MX ONE offers high availability by supporting the following types of redundancy in MX ONE Telephony System e Network redundancy where two types are currently supported Dual subnet network redundancy This type of network redundancy is achieved provided a redundant network infrastructure is available by connecting Telephony Servers to two LANs If one of the LANs fails the other one will continue to serve the operations and the Tele phony Servers will be available on the functioning LAN Media gateways using MGU boards support network redun dancy These media gateways will function on the other network after the disturbance caused by the switch over at network failure In a Media Gateway Classic with LSU E configuration th
101. of the safety backup function is to create a data backup stored on a different media such as tape or another hard disk or stored at a different location for example in a safe It is possible to specify the data that should be included in the safety backup and also what device to which the safety backup should be written The system administrator decides how often a safety backup should be performed and how data should be stored If there is an inconsistency in the Telephony Server data the safety backup can be restored to the master server After having restored the master server the configuration mirror can be distributed to all servers Exchange data of the entire system is restored from a backup It is only the latest backup that can be restored To restore an older version a file has to be modified manually After a data restore the system is started It is not possible to change exchange data during restoration 7 4 6 License Handling Server number 1 of a multi LIM configuration always hosts the license server The purpose of the license server function is to prevent unauthorized use of system resources The license server can be used in two ways to check if a service is available and to seize and release licenses The license file is delivered to a site in encrypted form and will be installed into the license server in encrypted mode 21 1551 ASP 113 01 Uen K3 2012 06 16 79 MX ONE SYSTEM DESCRIPTION 7 4 7 7 4 7 1
102. ogram units into memory e Assign values to variables of all program units e Start the program units Manual Restart The purpose of the manual restart function is to recover manually from any kind of system fault The following can be manually restarted e The system All program units are restarted All traffic in the exchange is stopped and for example IP phones are unregistered e Servers All program units in the selected servers are restarted e Program units Selected program units are restarted Device boards The restart is carried out by an activation request from the device handling program to the stated board e Media Gateway 21 1551 ASP 113 01 Uen K3 2012 06 16 TELEPHONY SERVER SOFTWARE Selected media gateway is restarted and all gateway calls will be stopped in the server A manual restart is initiated by a command It is not possible to change reload data using commands during the restart phase 7 4 5 Backup 7 4 5 1 Data Backup The purpose of the data backup function is to backup and restore exchange data Data backup is initiated by a command or done periodi cally If the backup fails an alarm is sent The following types of exchange data can be restored e System configuration data e Application data for example extensions and trunks The system can store five backup versions If five versions already exist when a new backup is created the oldest version is deleted The purpose
103. on The LSU E is also equipped with a clock unit that has hold over capabilities Hold over means that the external synchroni zation frequency can be memorized and synchronization maintained even if the external synchronization is lost for a short while The LSU E and DSU take synchronization from one selected device board Each of the DSUs serves 256 timeslots and performs serial and parallel con version of the Pulse Code Modulation PCM signals to and from the device boards This board is only used for migration of Stackable systems IPLU The IPLU board handles rtp resources and media connections between or to the IPLU and a terminal SIP or H 323 It supports up to 32 concur rent media channels The IPLU has two external interface connectors on the board front one Ethernet port and one RS232 port for debugging purpose The device processor on the IPLU is equipped with 128 MB RAM for program and data memory and a 512 KB FLASH PROM for the boot program The application program is loaded from the on board Compact Flash card The application program can be downloaded from a web server to the board The IPLU supports T 38 fax for inter LIM connections and for media connections to SIP end points The IPLU also supports clear channel transport for inter LIM connections over IP for for example basic rate modems connected to ISDN SO extensions Group Switch The group switch establishes the media connection between single server and media ga
104. ote Some of the option mentioned above are optional and not licensed with the basic OneBox VM product Activation of some of these optional features is accomplished by simply adding these features to the license file Others like OneBox fax mail or ARS may require installing additional software which is residing on the media kit delivered with the system For more information please refer to the OneBox documentation 2 9 Aastra Solidus eCare Solidus eCare is an all in one adaptive and flexible platform for UCC mobility contact center Business Process Automation analytics and reporting as well as service and database integration With the release of MX ONE 5 0 including Solidus eCare 8 0 Aastra is continuing to build on supporting customers to transform their telephony oriented call centers to true two way multi modal interaction hubs This provides customers a choice of interaction methods by implementing multi channel access capabilities as well as more sophisticated APIs for business integrations New functionality introduced with Solidus eCare 8 0 e BluStar agent application new desktop application for agents e A new web services API for direct integration with configuration services e A new router based Web Callback option to perform Web Callback with SeC that has no dependence on the SeC Internet Suite e Phone agent API improvements allowing applications development for phone agents such as Logon Logoff Set Ready
105. pective With this flexible deployment approach the capacity of a MX ONE tele phony system can be scaled from approximately 100 to several hundred thousand extensions in normal traffic conditions In a large scale MX ONE system deployment the Servers and media gateways are interconnected through a LAN An MX ONE Telephony System can consist of up to 124 LIM servers in a multi server system MX ONE offers high availability by supporting both server redundancy and network redundancy For more information see chapter 5 5 High Avail ability Below several terminologies are explained to clarify MX ONE media gateway deployment scenario to build a highly scalable MX ONE Tele phony System Single gateway MX ONE system A single gateway is defined as a media gateway either MGU based or LSU E based with its own Telephony Server i e a single media gateway MX ONE system consists of a Telephony Server and a media gateway Refer to section 6 1 1 1 Media Gateways supported in MX ONE 5 0 and Table 1 Server Options for various media gateway types and valid server options Multi gateway MX ONE system Multi gateway is defined as a number of single gateways either MGU based or LSU E based with a single Telephony Server for call control and management An MX ONE system can comprise of several multi gateways with different media gateway types However it should be mentioned that a multi gateway must contain same types of media gateway all MGU
106. ple adding a new board MX ONE Telephony System Media Gateway Lite MX ONE Telephony System Media Gateway Classic MX ONE Telephony System EMG e Logical units Program unit 21 1551 ASP 113 01 Uen K3 2012 06 16 7 4 3 TELEPHONY SERVER SOFTWARE Functional Change The purpose of the functional change function is to carry out an update or upgrade that is to replace one or several program units in the system with new versions The function includes the following actions Prepare the system for program unit change Commands changing the reload data are prohibited during the duration of the functional change Add new program units either by specifying on the command line or using a file containing the program units This can be done by the upgrade script or it can be done manually when installing a hot fix The program unit can be assigned a group number to coordinate the change with other program units The program unit can be a common or regional function In the former case the program unit is normally loaded in one server In the latter case the program unit is normally loaded in all servers in the system Change to the new program units which means that the system changes from the original program units to the new program units It is possible to group program units together to coordinate the program End the program unit change Commands changing the reload data are prohibited during t
107. plications developed especially for MX ONE communication solution This application is a web based management interface and the security communication is provided between managed system and Manager Availability via SSL 6 3 Unified Communication Application Suite 6 3 1 OneBox OneBox also know as MX ONE Messaging consists of features for voice mail and fax mail OneBox provides capabilities to store and retrieve voice mail e mail and fax OneBox also supports an interface allowing client applications such as the Manager Provisioning to create voice mailboxes on OneBox The operating system for OneBox is Windows Server 2003 R2 Windows 2008 Server support is planned for a later OneBox service pack For detailed information about OneBox see the different documents about Fax Mail and Voice Mail in the MX ONE CPI documentation under Messaging 6 3 2 CMG Application Suite The following CMG applications and products are available for MX ONE e CMG Server including Directory Manager web based Configura tion Manager web based Phone Book tool for formatting and printing Note that Directory Manager is used for managing CMG specific user data only For detailed information regarding user data management see 10 3 Configuration Management InAttend and NOW SIP enabled PC based attendant solutions e Office Web presence management directory search including Quick taskbar program to quickly access presence information
108. pplication Suite for personal communication and preference setting MX ONE Manager for user extension and system manage ment Solidus eCare for business process integration and automation and OneBox for voice mail and fax mail Corporate LAN WLAN ALi DECT y Smart D Mobile Phone Phone Smart Phone Remot ih emote AMC tension Extensior with AMC Figure 12 Architectural Overview The following sections give an overview of the different components and their primary features in MX ONE For detailed information see the description for each individual component MX ONE Telephony System MX ONE Telephony System has evolved into a true Multimedia Commu nication System that can route and provide services as applicable also to media sessions like Video and Instant Messages MX ONE as all other communication servers needs a high quality IP network such as Ethernet in order to operate and provide high quality communications This IP network shall be designed according to the best practice in the market to accommodate high quality Real Time services over IP MX ONE Telephony System provides business class telephony features It performs call control call signaling media transcoding and conversion functions MX ONE Telephony System operates as an application in the customer s IT environment and is fully 21 1551 ASP 113 01 Uen K3 2012 06 16 41 MX ONE SYSTEM DESCRIPTION 6 1 1 1 42 supported for operation as a
109. rovisioning H GICI CSTA Network Management System ISDN QSIG CAS DPNSS SIP Trunk IP Trunking Analogue Trunk 4 T1 PRI BRI PLMN PSTN SIP Operator nal BluStar H 264 for PC MSRP SIP We DECT ws base station with AMC peer Corporate WLAN LAN Mp Cae H 264 Access 7 gt Point ip 5 Wi SIP Access Z 4 Point IP Phone y BluStar for IPad iPhone SIP DECT or Figure 18 Interfaces and protocols in MX ONE 21 1551 ASP 113 01 Uen K3 2012 06 16 MX ONE SYSTEM DESCRIPTION 86 The following interfaces and protocols are available for MX ONE Tele phony System e Private networking by means of ISDN QSIG over E1 30B D and T1 23B D the latter only in MGU e Private networking by means of ISDN tie line over E1 30B D and T1 23B D using proprietary signaling e MFC e CAS e DASS2 e CCS7 Simplified TUP for China e Private networking by means of DPNSS and CAS over E1 30B D and T1 23B D e Public ISDN over E1 30B D T1 23B D and BRI 2B D e H 323 e SIP also used for IP DECT SIP DECT and WiFi SNMP e Secure Shell SSH HTTP S e Interfaces to an accounting system DECT DASL The following interfaces and protocols are available for CTI e Telephone API Microsoft e TSAPI Novell e CSTA Phase III with XML and ASN 1 e TR87 e CSTA Phase 1 using Application Link The following interfaces and protocols are
110. rvisor technology and supports VMware value added features such as High Availability HA and Fault Tolerance FT MX ONE Telephony Server 5 0 can run in a virtualized environment formally named Virtualization Currently MX ONE relies on VMware s vSphere 5 0 software suite as part of its virtualization solution 21 1551 ASP 113 01 Uen K3 2012 06 16 WHAT S NEW IN MX ONE 5 0 4 2 One Directory Number Multiple SIP Termi nals From this version a user can have the same extension number on several SIP terminals of different types with a maximum of 4 active terminals From a licensing perspective there is only one IP SIP exten sion license per user including support for one device Several SIP devices can be connected to a user s extension number If a user would like more SIP devices on his her extension number then additional device licenses for the extra terminals can be added Furthermore if a user would like to have video capabilities then a video license per user can be added This license is per user rather than per video capable device to allow for a user to have both BluStar soft clients and the BluStar 8000i and benefit from the same video license Supported end user terminals any choice up to a total of four e Aastra 6700i desktop SIP terminal e BluStar for PC e BluStar 8000i Desktop Media Phone e Remote extension over SIP i e mobile with or without AMCC e SIP DECT Additionally the enhanced multiple termina
111. s EN Enterprise Media Gateway EMG 3 1 Table 1 300019 2 1 Media Gateway Classic Normal climatic Class 3 1 limits Table 1 Relative 5 to 85 IEC Maximum humidity 60068 2 1 2 95 ETSI EN 14 and 56 ETSI 300019 2 1 EN 300 019 2 3 Class 3 1 Class 3 1 condensation Normal climatic limits no condensation AC DC power unit As specified by As specified by supplier supplier Telephony Server and server for CMG As specified by As specified by and OneBox supplier supplier 100 21 1551 ASP 113 01 Uen K3 2012 06 16 Table 5 Mechanical Range ENVIRONMENTAL CONDITIONS Seismic exposure product in Product operation Transport MX ONE Lite VERTEQ II IEC Random and MX ONE Classic 60068 2 6 27 bump IEC MX ONE Server Fan unit 64 and 60068 2 29 Media gateways supported by MX ONE 5 0 but GR 63 CORE 32 and 64 not available for new deliveries ETSI EN ETSI 300 Enterprise Media Gateway EMG 300 019 2 3 019 2 2 Media Gateway Classic Class 3 2 Table 5 Class 2 2 Table 4 AC DC power unit As specified by As specified supplier by supplier Telephony Server MX ONE CMG and As specified by As specified OneBox supplier by supplier 13 3 Electromagnetic Compatibility Safety and Telecom For Aastra products see the Supplier s Declaration of Conformity located at www aasira com For the Telephony Server see the documentation delivered with the product or contact the supplier for de
112. sed foundation and major building block MX ONE Manager Telephony System a web based application for configuring and managing telephony functions in MX ONE MX ONE Manager Provisioning a web based application for managing users and extensions in MX ONE MX ONE Manager Provisioning provides a single point of entry for managing user and extension data in MX ONE Telephony System OneBox CMG and AMC Provisioning Server Contact Management CMG is an advanced contact management system for telephony and provides applications for attendants and end users OneBox provides features for voice mail and fax mail including Unified Messaging Aastra Solidus eCare a suite of applications and services for server based contact centers Aastra Mobile Client a smart phone application that makes the phone an integral part of MX ONE Telephony System with a rich set of MX ONE application features Aastra BluStar Client a Unified Communications IP SoftPhone client application for PC IPad and iPhone that enables corporate users to make and receive voice and video calls over SIP and to interact with other users and Solidus eCare agents through IM Instant Messaging e mail and voice 21 1551 ASP 113 01 Uen K3 2012 06 16 SYSTEM OVERVIEW 2 2 MX ONE Telephony System MX ONE Telephony System provides business class telephony features It performs call control call signaling and media transcoding and conversion functions MX ONE Telephony Syst
113. ser interface This data is automatically retrieved and stored in the MSP server Using the Presentation Manager sub modules the data can be easily viewed modified and presented in either report or graphic formats for printing or distribution within the organization With MSP potential bottlenecks in the MX ONE implementation can be avoided and system resources tuned to ensure maximum availability MX ONE Manager Availability MX ONE Manager Availability provides fault and performance moni toring for MX ONE servers and applications Filtering and basic correla tion is provided to ensure that the administrator attendant can focus on important alarms and protect customers management framework from overloads Some of the key features included are e Server Monitoring Monitors the performance resource consump tion and capacity of critical server components such as CPUs memory caches physical and logical disks e Application Monitoring Picks up and handles events monitors status of critical applications e VoIP QoS Monitoring Provides QoS information for example latency jitter and packet loss There is also an interface to provide information to an external system for more advanced calculations and presentation 21 1551 ASP 113 01 Uen K3 2012 06 16 ARCHITECTURE e Performance monitoring traffic data and vital parameters are monitored Manager Availability is based on BMC ProactiveNet Performance Management with ap
114. siness applications e Intuitive communication e Registered as a normal SIP extension with MX ONE e Support for LDAP corporate directory search e Support for basic services including hold transfer voice and video conferencing fast forward etc e Support for MNS keys in the Favorites list offering BLF function ality Note When using the BluStar 8000i media phone with MX ONE Tele phony System a video license is necessary When BluStar 8000i with the software 4 0 2 is used there is no support to create the user unique configuration files automatically via Manager 21 1551 ASP 113 01 Uen K3 2012 06 16 25 MX ONE SYSTEM DESCRIPTION Telephony System These files have to be created manually according to installation instruction in CPI documentation When the software 4 1 0 is available it will be possible to create the user unique configuration files automatically 4 10 2 SIP DECT 3 0 With this release we will also be introducing the new version of the Aastra SIP DECT family New functionalities introduced with this release are the following e Implementation of the new generation of the DECT standard CAT iq Enabling handsets with CD level audio e New range of base stations supporting CAT iq GBit Ethernet and an interface for USB devices Combo base station DECT CAT iq and Wi Fi IEEE 802 1 1a b g n No external antennas ideal hotel solution e Aastra XML interface enabling tighter integration wi
115. solution continues to be improved with its single point of entry approach offering an efficient way of managing the system Additionally this release features full virtualization support for the MX ONE TS communication server and UCC applications offering HW consolidation and enhanced resiliency options 21 1551 ASP 113 01 Uen K3 2012 06 16 3 MX ONE SYSTEM DESCRIPTION 1 1 1 2 Scope This document provides a high level description of the Aastra MX ONE solution It includes a brief description of the system components the network architecture and external interfaces together with general feature descriptions for MX ONE In this context the term user is defined as an end user within the enter prise that uses MX ONE for daily communication The user can access MX ONE through several different terminals or applications Thus each user can have several extensions for example one extension for fixed telephony and one for mobile telephony Throughout this document there will be references to other documents that provide more detailed information about different subjects For information about how to implement MX ONE in your IP network see the description for MX ONE SYSTEM PLANNING For information about telephony features and capacity data see the description for FEATURE LIST and see the description for CAPACI TIES This document contains the detailed information regarding MX ONE Telephony System that was previously found in
116. system tries to connect to system 3 through system 2 alternative 2 faze Alternative 2 Alternative 2 System 2 Figure 9 Alternative Routing 21 1551 ASP 113 01 Uen K3 2012 06 16 TELEPHONY FEATURES 5 4 4 Network Features In MX ONE Telephony System a number of common network features are supported Typical network features are diversion callback intru sion and call waiting call offer To use the network features fully it is necessary to have a signaling system that can convey the necessary information Two groups of common network features are distinguishable that is system and user features covering both extension and attendant features The system features are used by exchanges to route calls in a controlled rapid manner to the called destinations A user can only affect user features not system features For connections with ISDN system features as well as user features are applicable For connections with packet based signaling H 323 system features as well as user features are applicable The network features are divided in those using standard QSIG signaling and others using proprietary signaling When MX ONE Telephony System is connected to an MD 110 all features are available for both ISDN and H 323 signaling Other types of signaling is also supported for example DPNSS 5 5 Customer Group An MX ONE Telephony System can serve customers belonging to different enterprises that can be completely
117. t see FEATURE LIST and CAPACITIES The following terminal types and applications are supported e IP phone H 323 or SIP e Analog phone e Digital phone Mobile phone e Cordless phone DECT e Aastra SIP DECT phone e IP DECT phone Ascom e BluStar Aastra 8000i video terminal e Wi Fi phone e CAS extension interface e ISDN SO terminal interface e Paging equipment e DRG Digital Residential Gateway analog to VolP e Old terminals or clients such as OPI II e Aastra Mobile Client AMC e BluStar for PC UCC client PC based attendant CMG InAttend and NOW e Office Web CMG For more information regarding the terminal types see the appropriate directions for use 6 4 1 IP Phones In MX ONE Telephony System the IP phones can communicate using either the SIP or the H 323 protocol Note that it is not recommended to use H 323 and SIP phones simultaneously in the same MX ONE system This is because calls between SIP and H 323 terminals will be forced gateway calls which will lead to low capacity Any SIP or H 323 compatible IP terminal phone or client may be connected to MX ONE Telephony System However for full functionality the Aastra IP phones or soft clients must be used The SIP extension solution in MX ONE offers basic calls according to standards including caller ID name but also services like hold transfer and conference Other services like call pickup intrusion call back are also supported and
118. t preselected analog phones directly to the public telephone exchange PSTN terminals through analog trunk lines Normally the analog phones are connected to the ELU terminals and the PSTN terminals to TLU terminals on the FTU2 board VCU The Voice Compression Unit is used for the Dynamic Route Allocation feature The VCU application on the SPU4 can handle two timeslots with four compressed channels each Each channel can either be decom pressed or switched to another timeslot The VCU is not available for new sales LSU E The LIM Switch is a distributed function that handles the TDM switching function through the back plane It consists of five boards one LSU E 21 1551 ASP 113 01 Uen K3 2012 06 16 6 1 9 14 6 1 10 ARCHITECTURE and four DSUs for a 1024 x 1024 timeslot switch The LSU E communi cates with the telephony applications running on the server through an Ethernet interface Internally the LIM Switch consists of a control memory and a speech memory The control memory stores the connec tion information while the speech memory stores speech samples The LIM Switch is also able to attenuate or amplify the audio sample that is switched through Sixteen alternative levels are accessible in the LSU E or DSU for A law coding and there are also a number of defined levels for mu law coding The different alternative levels are market dependent For more information see the appropriate market character istics documentati
119. tails For safety information see the description for SAFETY For the AC DC unit see the documentation delivered with the product or contact the supplier for details 21 1551 ASP 113 01 Uen K3 2012 06 16 101 MX ONE SYSTEM DESCRIPTION 14 References The following SIP RFCs are supported by the MX ONE Telephony System RFC Description 2246 Transport Layer Security TLS 2617 HTTP Authentication Basic and Digest Access Authentication 2833 RTP Payload for DTMF Digits Telephony Tones and Telephony Signals 2976 The SIP INFO method 3261 SIP Session Initiation Protocol 3262 Reliability of Provisional Responses in SIP PRACK method 3263 Locating SIP Servers 3264 Offer answer method SDP usage 3265 SIP specific event notification 3310 Digest Authentication 3311 SIP UPDATE method 3323 Privacy mechanism for SIP 3325 Private Extensions to SIP for Asserted Identity within Trusted Networks 3326 The Reason header field for SIP 3398 ISDN User Part ISUP to SIP mapping 3407 SDP Simple Capability Description 3428 Extension for Instant Message method 3515 SIP Refer method 3550 Real Time Transport Protocol 3580 SIP event package for Registration 3581 Symmetric response routing 3665 SIP Basic Call Flow Examples 3680 SIP Event package for Registration
120. tem 5 H 323 j ISDNIQSIG MS JSDN QSIG PSTN Figure 7 Private Network Features The following documents include more information e Description for NETWORKING e Description for IP NETWORKING Centralized Attendant Both local and centralized attendants can be used in a networked scenario A centralized attendant is an attendant shared by several PBX systems The advantage is that when the total traffic in a network is low all traffic can be routed to a central point thus minimizing the number of attendants The feature can also be used in a global enterprise where all calls are routed depending of the local time of day to those systems where attendants are working In the example below there are three systems System 1 has a full time attendant system 2 has a local part time attendant whereas system 3 does not have any local attendant Incoming manual calls in system 3 are always routed to the centralized attendant in system 1 Incoming manual calls in system 2 are when the local part time attendant is night switched routed to the centralized attendant in system 1 whereas when the attendant is day switched the calls go to this local attendant System without attendant Remote MX ONE Attendant Central site System with MX ONE pena centralized attendant monno2 12a 21 1551 ASP 113 01 Uen K3 2012 06 16 35 MX ONE SYSTEM DESCRIPTION 5 4 2 5 4 3 36 Figure 8 Centralized attendant Least Cost Routing The
121. ter Server s All MGW Type ControlIP BPOS MediaIP SubnetMask Default G W 2A MGU e 255 255 255 0 10 105 69 1 10 105 69 235 10 105 69 245 0 21 1551 ASP 113 01 Uen K3 2012 06 16 7 MX ONE SYSTEM DESCRIPTION 2 4 2 5 Figure 2 Manager Telephony System For more details see the description for MANAGER TELEPHONY SYSTEM MX ONE Manager Provisioning MX ONE Manager Provisioning is the user and extension management application in MX ONE providing a single point of entry for managing user and extension data in MX ONE Telephony System OneBox CMG and AMC Provisioning Server MX ONE Manager Provisioning also provides functionality for example e Managing administrator accounts e Adding subsystems for example MX ONE Telephony Servers and CMG servers e Importing and exporting user and extension data Performing backup of user and extension data e User account administration for example unlocking users e End user self service MX ONE Manager AASTRA Provisioning Logged in as aastra About SiteMap User Guide Logout ae Services Administrators System Logs Own Settings Departments UDF Mapping Unlock User Add Step 2 2 Service Summary Extension Manage Extensions Using Template lt No template gt x Telephony Server Secret Main User List Assign Existing Extensions 12345 wbm1 M Mailbox Manage Mailboxes Assign Existing Mailboxes
122. teway units The group switch is built up by Group Switch Modules GSM Each GSM can have 31 PCM lines connected to it A group switch can have up to 8 GSMs and it can be duplicated For more information see the operational directions for GROUP SWITCH The GJU L board is used to connect a single media gateway to the Group Switch 21 1551 ASP 113 01 Uen K3 2012 06 16 57 MX ONE SYSTEM DESCRIPTION 6 2 6 2 1 58 The Group Switch is only included in migrated or upgraded systems MX ONE Manager Suite MX ONE Manager comprises the following management tools MX ONE Manager Telephony System system management e MX ONE Manager Provisioning user and extension management e MX ONE Manager System Performance traffic measurement information e MX ONE Manager Availability fault and performance manage ment gt e o MXONE Manager Figure 13 MX ONE Manager The functions in MX ONE Manager are in accordance with the Fault Configuration Accounting Performance and Security Management FCAPS paradigm For more information see the description for MX ONE MANAGER APPLICATIONS MX ONE Manager Telephony System MX ONE Manager Telephony System is a web based application accessed using a web browser The application provides functions for configuring and managing MX ONE Telephony System including for example e Performing full setup of MX ONE Managing media gateways e Managing routes e Managing attendants
123. th MX ONE to offer an improved end user experience e New Aastra 650c CAT iq DECT handset with wideband audio codec G 722 Superior audio quality The following handsets are included with this release e 610d Low end office version with basic features e 620d Business version with TFT color display and Bluetooth headset interface e 630d For industrial care verticals incl alerting functions protec tion class IP 65 e 650c Business version wideband audio TFT colour Bluetooth commercially available Q3 2012 A number of new functions are introduced and supported with the SIP DECT e Diversion status DND FollowMe external FollowMe presence absence reason ie Lunch Gone Home e Set Diversion via menu the same menu provided to Aastra 6700i softkey phones e Profile 1 4 showing Personal number on an own line e Only the telephone number and IPEI number needs to be config ured in SIP DECT OMM enough to trigger a SIP REGISTER to MX ONE 26 21 1551 ASP 113 01 Uen K3 2012 06 16 WHAT S NEW IN MX ONE 5 0 4 11 Integration of Contact Centre Solidus eCare SeC 8 0 The high quality multimedia contact center solution SeC 8 0 is a part of Aastra UC suite with MX ONE 5 0 Solution SeC 8 0 includes the following functionality e BluStar Agent application e Configuration web service API Router based Web Callback e Packet Browser installation for SeC including OAS Internet Suite Application Link and
124. ting The deployment of converged network communication delivering Voice over IP VolP and UC applications is a natural and logical evolution MX ONE technology responds quickly to changing marketplaces and rapidly adopts technologies that improve busi ness operations and processes for an organization to have a distinct competitive advantage Simplified network infrastructure reduces costs by connecting IP SIP extensions with IP SIP phones or SIP clients over the WAN seamlessly extending features to multiple sites through IP connectivity IP trunking instead of leased TDM circuits enables a business to optimize network bandwidth and reduce network costs Open server architecture MX ONE runs on off the shelf operating systems and commercially available hardware servers Business class telephony features MX ONE with the most complete telephony feature offering for medium and large enterprises No business has to make compromises on how to process critical customer calls e Management Applications Dealing with complexity in today s dynamic communication infrastructures is one the many challenges faced by IT managers and support staff Increased reliance on communication solutions to drive profitability and achieve business goals has broadened the scope of IT and communication support issues while expanding the need for more reliable infrastructures and management tools The recognition of 21 1551 ASP 113 01 Uen K3
125. ve delayed ringing giving time for the other secretaries to answer the call 21 1551 ASP 113 01 Uen K3 2012 06 16 29 MX ONE SYSTEM DESCRIPTION 5 1 2 30 Manager 1 Manager 2 L G Secretary 1 Secretary 2 Secretary 3 Figure 5 Example of a Manager Secretary Solution Parallel Ringing The Parallel Ringing service provides the user with simultaneous ring signal on up to three predefined answering positions for an incoming call to the user When the user answers the call the call is directed to the extension where it has been answered However the extensions might not ring at the same time depending on their type Parallel ringing supports analog digital CAS cordless IP IP DECT Wi Fi and remote extensions emergency extension and group number are not permitted Any combination of the extension types may be used to define a parallel ringing list but it is only possible to define one remote extension per list at any position For more information see the operational directions for PARALLEL RINGING Personal Number A Personal Number is an extension directory number with a terminal of any type not ISDN S0 assigned providing system users voice exten sions with different possible answering positions for the incoming calls Every personal number can have up to five lists where each list can contain up to ten different answering positions The answering positions are selected depending on the settings for
126. xist Error log Error log is always enabled and stores information about error situ ations in the software Sequential tracing 21 1551 ASP 113 01 Uen K3 2012 06 16 83 MX ONE SYSTEM DESCRIPTION 84 Sequential tracing is used for tracing an activity Through the sequential trace the signals can be followed in their logical and chronological order and thus the chain of events that led to the fault Sequential tracing should be used when the user has an idea of the activity that went wrong and wants to locate the break in the sequence Interface tracing Interface tracing is used to trace all signals to and from a program unit or a hardware equipment position This form of tracing is used for example when the unit where the fault occurs is already known or suspected but the process that caused the fault is not known for example when a faulty signal in a unit has been received Hardware position tracing Hardware tracing is used when the problem is related to a hardware board where only the signaling to and from the board is wanted This function is especially useful when several program units are cooperating to the same hardware position 21 1551 ASP 113 01 Uen K3 2012 06 16 INTERFACES AND PROTOCOLS 8 Interfaces and Protocols This section lists the external interfaces and protocols used in MX ONE Manager Telephony System Manager Management Availability System Performance HTTPS SSI Manager P
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