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iSavi IsatHub User Manual - BlueCosmo Satellite Communications

1. FACTORY RESET of SAFE MODE Navigate to Settings gt Factory Reset to factory reset the terminal i Enter security code for factory reset Default 0000 ii YouriSavi will reboot within 90 seconds HOME SETTINGS LOGOUT Factory Reset iSavi NOTE Executing Factory Reset will reset all of the system configuration settings to default values and clear all user data from the non volatle memory iii Re establish the Wi Fi connection again Note By default the security code is 0000 Once you change Terminal PIN the Factory Reset password is depends on the Terminal PIN All the system configuration settings are set to default value after factory reset is completed You are recommended to backup the firewall settings before triggering the factory reset IMPORTANT INFORMATION AND LOG FILES Navigate to Setting gt Terminal Info in order to check for the details of the terminal s operation You may need to supply this information when contacting your service provider Event Logs and Error Logs Navigate to Setting gt Logs to view the Event Log or Error Log of the terminal Click Export all Logs in order to export the logs iSavi User Guide Magnetometer Calibration Navigate to Settings gt Calibration to perform magnetometer calibration to your iSavi i Click on the Start button and check the left and right of the Antenna Pointing LEDs are flashing green Calibration iSavi Magnetometer C
2. Disclaimer Please be informed that firmware upgrading is done at your own risk and the equipment manufacturer will not be held responsible for any possible malfunction or damage to the system due to upgrading the firmware If you encounter any problems or have any questions please contact the equipment distributor for technical support ii Firmware upgrade will take less than10 minutes to complete You will be prompted with the Result Firmware Upgrade Completed message HOME SETTINGS LOGOUT Firmware Upgrade iSavi files 12 12 9 9 100 22025216 22025716 100 Result Firmware Upgrade Completed Reboot Terminal ili Click Reboot Terminal for the new firmware to take effect Note Ensure the battery level is at least 50 before performing the firmware upgrade or have the terminal on charge N iSavi User Guide A Firmware upgrade by Micro USB Besides a Wi Fi connection a firmware upgrade can be performed by using the Micro USB connection Driver installation is required for the first time setup Vi Vil Ensure the Safe Mode is enabled successfully with all the four Antenna Pointing LEDs in Amber colour refer to Appendix A Antenna Pointing LED Status Table RNDIS USB driver file is available on the USB drive which is included in the iSavi packaging box You are required to copy the file into your personal computer Windows XP or Windows 7 Unzip the attached file and select the inf
3. registered in the U S and other countries Java is a registered trademark of Oracle and or its affiliates Firefox is a registered trademark of Mozilla Foundation All other company and product names may be the registered trademarks or trademarks of their respective owners iSavi Model SH 100 User s Guide Dec 2014 w iSavi User Guide REGULATORY INFORMATION Federal Communication Commission Notice FCC Identifier QO4 ISAVISH100 USE CONDITIONS This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference and this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and radiates radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to t
4. 27 27 27 28 28 29 29 30 34 34 35 39 SAFETY INSTRUCTIONS For safety and protection please read the user guide before using the Satellite Terminal iSavi Model SH 100 In particular do read this safety section carefully Keep this safety information where you can refer to it if necessary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this user guide violates safety standards of design manufacture and intended use of the equipment Addvalue Innovation Pte Ltd assumes no liability for the customer s failure to comply with these requirements HAZARD SYMBOLS Your iSavi terminal can generate a significant amount of heat depending on the system activities such as continuous transmission over a period of time and the underside surface will be hot Note Reduce the risk of heat related injury by adhering to the following 1 Handle with caution when touching the underside surface of the terminal especially when in use or just after powering down 2 Wait for the terminal to cool after powering down before stowing the device in an unventilated manner 3 Do not leave children unattended within reach of the terminal Votre r cepteur terminal iSavi peut g n rer une grande quantit de chaleur selon les activit s du systeme telles que la
5. To switch to the Audio Assisted Pointing Mode press and hold the Exit Pointing Mode Button for 5 seconds Please note that your terminal will automatically revert to the default LED Visual Pointing Mode whenever you reboot your i Savi 13 Azimuth and elevation are correct but global beam satellite signal is not available Ensure that there is no blockage in between your iSavi and the Inmarsat satellite There must be a clear line of sight between your iSavi and the satellite Shift the location of your terminal until the Exit Pointing Mode LED shows flashing green indicating that the global beam satellite signal has been detected 14 Network Registration failure Try the network registration again by pressing and holding the Exit Pointing Mode Button for 3 seconds to repeat the LED Visual Pointing Mode procedure again for network registration Contact your service provider if you are unable to resolve the problem 15 iSavi terminal is registered to the network but failed in data activation i Your iSavi needs a signal strength of at least 42dB to perform at an acceptable service level Check the signal strength of your iSavi on the Control app or Web Console and if the signal strength is below 42dB power down the terminal and repeat the set up procedure again Take extra care to ensure that you have a signal strength of at least 42dB during the set up ii If you have a prepaid subscription check your balance to ens
6. 3 TGL id othe parara fiii Notifications ae Search Remove everything and reinstall Windows Share H yca weed fo Pec your PC or cat over compete po Ga reset a Bo ite inay C Privacy Advanced startup Devices Bienes iat up bom a deao or der peah as a US dive oe DDL change Windows Ease of Access Startup FIANE Or veian Windows From a aymem image This wit aean your PC Sync your settings iii Select Troubleshoot from the list Choose an option Continue 3 Exit and continue to Windows amp Troubleshoot Refresh or reset your PC or use advanced tools Turn off your PC iSavi User Guide iv Select Advanced Options from the next screen lUlel xsarereyl Refresh your PC lf your PC isn t running well you can refresh it without losing your files Reset your PC lf you want to remove all of your files you can reset your PC completely Advanced options v Select Startup Settings Advanced options System Restore Sy Command Prompt Use a restore panl recorded on your Ir i Use the Command Prompt for PE to restore Windows a St edvanced troubleshooters System Image DI Startup Settings Recovery gM Change Windows startup behavior Recover Windows wing a Specie Syatern image file Automatic Repair Fre problems that beep Windows from leading Startup Settings Restart to change Windows options such as Enable low resotubon wdeo mode Enable debugging mode a Enable boot logging Frnalihe Sale h
7. Global Beam AS J l available O E F Ce Safe Mode is enabled Safe Mode U l t Pressing the Power Button for 5 seconds a A The Antenna Pointing LEDs flashing red in sequence for approximately 30 seconds before turning off iSavi User Guide LED Legend LED Flashing 7 LED Flashing in sequence Others LED Status Refer to TROUBLESHOOTING AND FAQ on page 39 Situation bande Antenna Pointing LEDs ie Ree Actions Status A SIM card not recognized or SIM card not SIM not an A A detected Check whether correct SIM card detected Y P d XJ _ is used Enter SIM PIN Terminal PIN in Web Console if the features is activated Anaa A pale O LS A O Audio Pointing Mode ON Global beam is Global Beam UU S y ba gh A not available not available x Network AN ji A A Registering a Network registering failure failure gt v l A a A Satellite signal is not detected Ensure Global beam K the antenna pointing direction is correct not available U and no blockage in between the terminal and the satellite 5 GPS not VY o Ce GPS not available timeout Ensure no available l blockage in between the terminal and A v Ka GPS satellite Magnetic interference detected from the Magnetic aN A t surrounding area You need to change to interference 4 4 a new location and press Exit Antenna detected U JA Yy Noa Pointing but
8. Identification mark 1177 Notified Body number C 1177O0 The technical documentation relevant to the above equipment is held at e Addvalue Innovation Pte Ltd 8 Tai Seng Link Level 5 Wing 2 Singapore 534158 e Signed by Mr Tan Khai Pang Chief Technology Officer July 17 2014 and Mr Prabakar Kuttaniseeri Manager Quality Management July 17 2014 iSavi User Guide 01 INTRODUCTION Your iSavi satellite terminal is specially designed to be compact and easy to use with a standby battery lifespan that is comparable to laptops and smart phones Together with a corresponding service package from Inmarsat your iSavi can meet the data and voice communications needs for the modern global business traveller NGO field workers and many more types of user KEY FEATURES e Built in 802 11 b g n access point with 30 metre range with built in Wi Fi antenna e Data connectivity using Wi Fi e Voice connectivity using VoIP over Wi Fi e iSavi terminal management via web console or smart phone and tablet Control app e Detachable rechargeable battery module with built in charging circuit e Single unit with integrated antenna all in one e Easy antenna pointing with audio tone and LED feedback e Lightweight robust reliable e IP65 Compliant dust tight and protected against water jets CONFIGURATION INTERFACE The user may configure the iSavi terminal via three different configuration interfaces i Web Console t
9. be held responsible for any possible malfunction or damage to the system due to upgrading the firmware If you encounter any problems or have any questions please contact the equipment distributor for technical support iSavi User Guide IMPORTANT INFORMATION AND LOG FILES Navigate to Setting gt Terminal Info gt Information in order to check for the detail of the terminal You may need to supply this information when contacting your service provider Event Logs and Error Logs Navigate to Setting gt Terminal Info gt Logs to view the Event Log or Error Log of the terminal Click Export all Logs in order to export the logs LANGUAGE SELECTION Select the desired language for the Web Console The default language is English SUPPORT Navigate to Settings gt Support to get the contact information of your service provider s support team 04 WEB CONSOLE IN SAFE MODE ENABLING SAFE MODE There are two methods of enabing Safe Mode Method 1 Enter Safe Mode by Web Console Normal Mode i With the terminal on connect your smart devices or personal computer to the Wi Fi of your iSavi ii Login to Web Console by typing http 192 168 1 35 or http iSavi into the address bar of any web browser iii Navigate to Settings gt Terminal Settings gt Firmware Upgrade to perform firmware upgrade Your iSavi will reboot in safe mode once you click the Firmware Upgrade button iv If Safe Mode is enabled successfull
10. once the reset is completed li Re establish again the Wi Fi connection about 1 minute after the terminal reboots iSavi User Guide CONFIGURING SECURITY SETTING SIM PIN If the security feature is enabled a prompt requests you to enter the SIM PIN each time you power up your iSavi This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process Navigate to Settings gt Security gt SIM PIN to enable SIM PIN i Click SIM PIN to configure the SIM PIN settings ii Select Disabled if you do not need to set the SIM PIN iii Select Enabled to set the SIM PIN iv Enter the PIN number in the space provided and click Apply Note The SIM PIN depends on the SIM card Consult your service provider if necessary HOME DATA TELEPHONY SMS v SETTINGS v LOGOUT Security iSavi SIM PIN PIN O Enabled Disabled EnterPN O TERMINAL PIN Once Terminal PIN is activated your iSavi will prompt for the password everytime when you reboot the terminal The same password is used for the Factory Reset PIN Navigate to Settings gt Security gt Terminal PIN to enable Terminal PIN i Click Terminal PIN to configure the Terminal to SIM settings ii Select Disabled if you do not need to enable Terminal to SIM iii Select Enabled to enable Terminal PIN iv Enter the PIN number in the space provided and click Update PIN Terminal PIN PIN O Enabled Disabled Enter o i
11. password of the Wi Fi connection The information is available on the product label below the serial number 5 LED Status indicates SIM card is not detected Power button LED is red Ensure that a correct SIM card is inserted before turning on your iSavi Your iSavi terminal is only compatible with an Inmarsat IsatHub SIM card Connect to Web Console to check for the error statements example SIM card not inserted SIM PIN entry is required terminal PIN entry is required etc Contact your service provider if you are unable to resolve the problem 6 Where can check the IMSI SIM card number of my iSavi In the Control app navigate to Setting gt About alternatively in the Web Console navigate to Setting ferminal Info gt tnformation to check the details of the terminal Serial Number IMEI IMSI number It is suggested you record your iSavi IMEI number and SIM card number when you first use the device 7 My iSavi and or SIM card have has lost or stolen You will need your details as in FAQ 6 Contact your service provider as soon as possible so that your iSavi and or SIM can be barred 8 cannot connect to the Wi Fi Ensure that both the Wi Fi SSID and password are correct Disable 3G or 4G service from your smart devices and try to connect to the Wi Fi again The password is case sensitive If your password has uppercase or lowercase letters they must be entered in the appropriate case 9 Where should pl
12. problem with the Wi Fi connectivity Make sure that the hostname is entered correctly http 192 168 1 35 or http iSavi 20 cannot enter Safe Mode With the terminal powered off first press and hold the Exit Pointing Mode Button followed by pressing and holding the Power Button Release both Exit Pointing Mode button and Power button after 5 seconds simultaneously 21 Firmware upgrading failure A firmware upgrade failure may be due to using an incorrect upgrade package file Check that the correct firmware upgrade package has been selected You can refer to www wideye com sg The latest firmware is available under Support gt Downloads Failure can also be due to an interruption of the power supply during firmware upgrade If the firmware upgrade is unsuccessful repeat the procedure 22 Problem with incoming outgoing call Check that the Voice app status shows Phone Ready If it shows Registering check your Wi Fi connection to ensure that your iSavi is connected to smart phone or tablet Check that the number format you dialled has included the full international prefix Check your iSavi when the device used for VoIP calls is given the correct access rights for incoming outgoing call functionality If you have a prepaid subscription check your prepaid balance to ensure you have sufficient credit to make a call 23 How do improve the incoming outgoing call quality Verify that the Wi Fi signal of your
13. transmission continue pour une longue p riode et la surface inf rieure sera chaud Veuillez noter qu on peut diminuer le risque d une blessure caus e par la chaleur en vous conformant aux directives suivantes 1 Manipuler avec pr caution lorsqu on touche la surface inf rieure du r cepteur terminal en particulier au moment de l utilisation ou juste apr s avoir teint le recepteur terminal 2 Attendre jusqu le r cepteur terminal se soit refroidi apr s l avoir teint avant l entreposage dans un espace non ventil 3 Ne laissez pas les enfants sans surveillance a port e du r cepteur terminal Hot Surface Do Not Touch Allow to cool before handling ANTENNA RADIATION WARNING During transmission the embedded antenna in the terminal radiates high power levels of radio frequency energy This radiation is considered a health hazard to any personnel that come close to the antenna It is important to maintain a distance of at least 1 metre between the transmitting antenna and any personnel SERVICE _ Users should not attempt to access the interior of the transceiver Only qualified personnel authorized by its manufacturer may service the device Failure to comply with this rule will result in the warranty being void iSavi User Guide BATTERY SAFETY Use only Addvalue supplied or approved AC adapters with the terminal and for recharging the batteries The use of batteries that are not Addv
14. view of the sky Power Button Press and hold Power Button for 5 seconds to switch on your iSavi Leave it for a minimum of 1 minute Please refer to page 44 Appendix A Antenna Pointing LED Status Table forthe status of your iSavi Your iSavi must acquire a GPS fix before you can connect to the network for the first time iSavi TERMINAL CONTROL Your iSavi can be controlled in 2 ways i Web console Any browser provides access to configure and operate the terminal Refer to page 14 NAVIGATING THE WEB CONSOLE ji lsatHub Control app The application is designed for everyday administration of your iSavi terminal including managing data usage and sharing the data connection with other devices It provides a more limited set of functionality than via the web console The app for smart phones and tablets is available from App Store or Google Play for iOS or Android devices respectively iSavi User Guide Aa POINTING THE TERMINAL AND CONNECTING TO THE NETWORK Make sure you place your iSavi outside with a clear view of the sky Your iSavi_ needs be pointed towards the sky in the correct direction to ensure connection to the Inmarsat satellite network Turn on the terminal by pressing the Power Button for five seconds It takes around one to two minutes for your iSavi to power up and enter antenna pointing mode There are three methods for antenna pointing i LED visual pointing mode ii Audio assisted pointi
15. your service provider Please make sure you have nese available Refer to the Data Profile section for the setting if quired SS Note ee For your security please change the Wi Fi password at the first opportunity STEP 5 a Once your iSavi is connected to the network you are ready to start a data session Press the Data On button to begin and Data Off to end all connection to the Internet bane rhi Rt The web console provides data access through the Activate data connection button on the Home page To stop access to data press Deactivate data connection Refer to the section Status of Terminal Note Signal strength needs to be at least 42dB and above for an acceptable service to commence You may check the signal strength and registration status using the home page of the web console or the smart phone Control app If the signal strength level indicated in the web console is low under registered conditions you can slowly adjust the terminal angle and monitor the signal strength displayed in web console Turn off the terminal by pressing the Power button for five seconds POWERING DOWN AND DETACHING BATTERY 4 Power Button Press and hold the power button for 5 seconds to switch off your iSavi Detach battery Pull down the battery latch and in the direction as shown Remove the battery pack gently Battery latch 03 NAVIGATING THE WEB CONSO
16. 6 drra ie of thp Aipharuy cepanje eks 1k pai 0 arie a Asaa Pacitic of the extent of service volatility Algnasat covemge October 2013 W inmarsat The mobile satellite company A
17. Connectivity Wi Fi 802 11 b g n Access Point with internal Wi Fi Antenna Power Requirement ower adaptor Input 100 240 VAC Output 18VDC 65 watt iSavi User Guide A Battery Standard 10 8V 3Ah Li ion Battery Pack High Capacity Optional accessory 10 8V 6Ah Li ion Battery Pack ITEM SPECIFICATION Battery Type Lithium ion rechargeable Nominal Voltage 10 8V Standard Battery Capacity 3Ah Charging temperature 0 C to 40 C Operating temperature 20 C to 455 C 4 F to 131 F Min charge cycles 300 Storage Temperature 1 month 20 C to 45 C 4 F to 113 F 6 months 20 C to 40 C 4 F to 104 F 1 year 20 C to 435 C 4 F to 95 F iSavi User Guide APPENDIX C ISATHUB COVERAGE MAP lsatHub coverage IsotHub a a or ca kati ag Tr mr ag Er Bg ar E neg ar ig i F i d AMENCES F EMEA F d Agog Proc er Tha mp as IS SS Se do R p Oger arc of vice The makkiy of wraca oe he peg OF cone TEE DY here at dipana n wehidus Coron ated fei ope My Pola l inmarsat inmarsat com isathub Tha motili sali cone At the time of printing Inmarsat has announced that the change to the Alphasat satellite in the EMEA region has been postponed until March 2015 The coverage will change to the following when the satellite swap over occurs Alphasat coverage ia aor er aye 20 E A ai Bi gg 1I iT 160 1801 5 g The mop
18. LE For control of your iSavi_ from a web browser access the web console by opening any web browser and typing http 192 168 1 35 or http iSavi into the address bar MENU OVERVIEW HOME DATA TELEPHONY v DATA TELEPHONY Data Profile SIP Settings Firewall Setup Filters Backup Restore Device Management STATUS OF TERMINAL SMS SMS Compose Inbox Sent Drafts SETTINGS SETTINGS Accounts Wi Fi System Info Wireless Setting Security Setting Security SIM PIN Terminal PIN LOGOUT Terminal Settings Reboot Terminal Factory Reset Firmware Upgrade Terminal Info Information Logs Call Log Language Support The Home page provides the status information of the terminal pointing information and allows a data connection to be established Navigate to Home page in order to check for the following status HOME DATA TELEPHONY SMS SETTINGS Home iSav Registered to network Yes Data connection active No Last acquired Thu Jun 12 2014 18 31 28 UTC 0800 Lat 1 20 10 53 N Long 103 53 28 13 E Type 3D NEW Battery 56 Temperature Normal Registered to Network but no active data connection exists You are now able to make phone calls and send SMSs Please activate a data connection before doing any data transfer iSavi User Guide A Status Indicates registration and data connection status Signal Indic
19. MSs are saved inside the draft folder Navigate to SMS gt Folders gt Draft to view Draft SMSs Send a draft SMS i Select the draft SMS you plan to send and click Send ii The SMS will be sent to the recipient Forward a draft SMS to other recipient i Select the draft SMS you plan to send and click Send ii Click Forward iii The draft console will switch over to the Compose console iv Enter the recipient s number in the Phone No field v Click Send vi The SMS will be sent to the recipient Delete a draft i Select the draft SMS you plan to send and click Send il Click Delete iii Click OK to confirm the deletion or Cancel to abort SETTINGS CREATING ACCOUNT FOR WEB CONSOLE ACCESS Navigate to Settings gt Account to create or edit an account for Web Console and Control app access By default the password for admin is 1234 You are recommended to change the admin password for security reasons Only one User and one Admin account are allowed for your iSavi Accounts iSavi Users 1 2 Delete Add a new account i Click Add Accounts iSavi Username luser New Password Re type Password natant iSavi User Guide ii Fill in New Password and Re type Password iti Click Add iv The new account will be added into the account list Delete an account i Select the account which you want to delete ii Click Delete iii Account name is deleted successful
20. Pa wideye liberating communications M Savi Model SH 100 User Guide S q t HI u D ran Smar The mobile satellite company t connectivity anywhere BLUECC3SMO SATELLITE COMMUNICATIONS 9 19417 info bluecosmo com www bluecosmo com TRADEMARKS REGULATORY INFORMATION 1 INTRODUCTION Key Features Configuration Interface System Requirements 2 GETTING STARTED Pointing the terminal and Connecting to the network Accessing data and calls 3 NAVIGATING THE WEB CONSOLE Menu Overview Status of Terminal Data Data Profile Setting Firewall Protection Setting Access Rights Setting according to MAC address Telephony SIP Setting SMS Composing a new SMS Viewing Received SMS Viewing Sent SMS Viewing Draft SMS Settings Creating Account for Web Console Access Changing SSID and Wi Fi Password Configuring Security Settings Terminal Settings Firmware Upgrading Important Information and Log Files Language Selection Support 4 WEB CONSOLE IN SAFE MODE Enabling Safe Mode Menu Overview Firmware Upgrading Firmware upgrade by Micro USB Factory Reset of Safe Mode Important Information and Log Files Magnetometer Calibration 5 TROUBLESHOOTING AND FAQ 6 CARE AND MAINTENANCE Appendix A Antenna Pointing LED Status Table Appendix B Technical Specificati e gm 04 06 06 06 06 07 12 14 14 14 15 15 16 19 20 20 20 20 21 21 22 22 22 23 25 26 26
21. Savi User Guide TERMINAL SETTINGS Navigate to Settings gt Terminal Settings gt Reboot Terminal to reboot the terminal Reboot Terminal Click on the button to reboot the Terminal Navigate to Settings gt Terminal Settings gt Factory Reset to factory reset the terminal Enter security code for factory reset Default 0000 Factory Reset Security code Factory Reset NOTE Executing Factory Reset will reset all of the system configuration settings to default values and clear all user data from the non volatile memory Note By default the security code is 0000 Once you change the Terminal PIN the Factory Reset password is changed to match the Terminal PIN FIRMWARE UPGRADING Firmware upgrade allows you to update your iSavi_ with the latest operating software Your iSavi has to be in Safe Mode for firmware upgrading Navigate to Settings gt Terminal Settings gt Firmware Upgrade to perform a firmware upgrade Your iSavi will reboot in Safe Mode once you click the Firmware Upgrade button Refer to page 28 Web Console in Safe Mode for details Note It takes about 90 seconds for your terminal to reboot into safe mode Please establish the Wi Fi connection again Firmware Upgrade Need to reboot in the Firmware Upgrade Mode Safe Mode Please do it manually if reboot failed Disclaimer Please be informed that firmware upgrading is done at your own risk and the equipment manufacturer will not
22. Terminal PIN and or SIM PIN are is enabled the Power Button LED will turn into red Connect to the Wi Fi connection as usual You have to login to the Control App or Web Console to enter the PIN 06 CARE AND MAINTENANCE Caring for your iSavi Your iSavi is a highly sophisticated electronic device Complying with the following recommendations will help you to protect your warranty coverage and extend your terminal s life iSavi User Guide Keep your terminal dry Liquids or moisture can contain minerals that will damage electronic circuits If your iSavi does get wet dry it with a soft absorbent cloth as soon as possible remove the battery module and allow your transceiver and battery to dry completely before reassembling it The connector covers are intended to protect your terminal Keep these covers firmly closed at all times Ensure that the connectors are free from dust or dirt before connecting any accessory When closing the connector cover ensure the area around the connectors and the rubber sealing surfaces of the cover are clean and free from dirt Ensure that the cover is fully closed to give maximum protection to your terminal Do not store your terminal in dusty dirty or damp areas as this may shorten its life Do not store your transceiver and battery in extreme cold or hot areas exceeding a certain temperature range Storage temperature range for the transceiver is 40 C to 80 C 40 F to 176 F whereas fo
23. ace the terminal for the best results Please ensure your iSavi is placed outside with a clear unobstructed view of the sky To acquire GPS power on your iSavi and place the terminal flat on the ground facing the sky Leave it for approximately one minute Once the GPS coordinates have been acquired your iSavi will automatically enter into the LED Visual Pointing Mode for optimal signal strength refer to LED Status Quick Reference Guide The GPS fix status can now be found in the Web Console Refer to Appendix A Antenna Pointing LED Status Table for LED patterns iSavi User Guide 10 GPS not available after time out Power off your iSavi by pressing and holding the Power Button for 5 seconds Repeat the procedure as describe in FAQ 9 11 Magnetic interference detected Move your iSavi to new location Ensure that your iSavi is placed outside and away from electrical devices metal objects or appliances that generate RF noise and with an unobstructed view of the sky Press the Exit Pointing Mode Button once to return back to LED Visual Pointing Mode and repeat set up procedure Alternatively login to the Control app Follow the on screen instructions and press Pointing assist for specific help Adjust until you get optimal signal strength and register to the network from the Control app 12 How do switch into Audio Assisted Pointing Mode By default your iSavi is in LED Visual Pointing Mode
24. alibration 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed Note The number of rotation is depending on the strength of the magnetic interference ii Rotate your terminal in a clockwise direction around the Y axis Calibration iSavi Magnetometer Calibration gt 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed lt lt 15 iSavi User Guide A Calibration Magnetometer Calibration Recalibrate Stop 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed eee 21 iii Once the Y axis calibration has been completed check that the left and right LEDs remain steady green and the up and down LEDs are flashing green iv Rotate your terminal in a clockwise direction around the X axis Note The number of rotation is depending on the strength of the magnetic interference Calibration iSavi Magnetometer Calibration Recalibr
25. alue supplied or approved may pose increased safety risks Do not dispose of batteries in a fire as they may explode Batteries may burn or explode if damaged Do not dismantle open bend or cut cells or batteries Do not attempt to modify or remanufacture the battery Do not immerse or expose the battery to water or other liquids In the event of a battery leak avoid the contents coming into contact with the skin or the eyes If this does happen flush the affected areas with water and seek medical help as appropriate CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS ATTENTION ILY A DANGER D EXPLOSION S ILY AREMPLACEMENT INCORRECT DE LA BATTERIE REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MEME TYPE OU D UN TYPE EQUIVALENT RECOMMANDE PAR LE CONSTRUCTEUR METTRE AU REBUT LES BATTERIES USAGEES CONFORMEMENT AUX INSTRUCTIONS DU FABRICANT COPYRIGHT Copyright 2014 Addvalue Innovation Pte Ltd All rights reserved This publication and its contents are proprietary to Addvalue Innovation Pte Ltd No part of this publication may be reproduced in any form or by any means without the written permission of Addvalue Innovation Pte Ltd 8 Tai Seng Link Level 5 Wing 2 Singapore 534158 WARRANTY Addvalue Innovation Pte Ltd has made every effort to ensure the correctness and completeness of the material in this document Addvalue Innovation Pte Ltd shall
26. as the driver file Connect the Micro USB cable to your personal computer The USB installation should complete with a new network adapter created as USB Remote NDIS device Disconnect or remove any physical ethernet Wi Fi connections of your personal PC and leave only the Micro USB cable which is connected between your personal computer and your iSavi Log in to Web Console by typing http 192 168 1 35 or http iSavi into the address bar of any web browser Proceed the firmware upgrade steps as normal refer to page 28 Note Ensure the battery level is at least 50 before performing the firmware upgrade or have the terminal on charge The driver installation is only required for first time use You are highly recommended to perform firmware upgrade over Wi Fi Firmware upgrade by safe mode over Micro USB is only required when the firmware is corrupted Micro USB installation steps for Windows 8 How To Install An Un Signed 3rd Party Driver in Windows 8 i Search for Advanced Startup using search tool Search Everywhere w advanced startup ty Change oplons m windows amp 1 ii Click for Restart now your computer will reboots to a startup menu Available storage Wou Fut 227 GE aaplabie She how much apace pour apps ane Ling PEREN Mere app sizer PC settings Personalize Refresh your PC without affecting your files Users A Eya PC ani pring aed yey LAR ipine E vitou ing ya pa ie
27. atHub Voice app DOWNLOAD NOW Apps are available on App Store amp Google Play for iOS amp Android Alternatively use any web browser http 192 168 1 35 or http iSavi to control your iSavi satellite terminal Apps are supplied by Inmarsat Note Downloading the application using Isathub services will incur satellite airtime charges QUICK REFERENCE Power Button Micro SIM USB Cover Antenna Pointing LED Elevation Angle Exit Pointing Indicator Mode Button Battery Power DC Power Input Indicator Button Connector Cover Other contents in the box 2 Ei pte Charger Micro USB USB Drive QuickStart My iSavi The antenna is embedded inside the transceiver amp Adapters Cable Guide Bag Battery Pack Transceiver iSavi User Guide Insert the Micro SIM card with its gold contacts facing down i Q Attach battery 16 100 Capacity 51 75 Capacity 26 50 Capacity OOO 1 25 Capacity Note The charging time will be longer when iSavi is switched ON Insert charger lead and then plug in the adapter Your iSavi should be charged for eight hours before first use Charging will cease automatically once the battery is fully charged Battery LEDs stop flashiing You can check the battery level by pressing the Battery Power Indicator Button ae After charging place your iSavi outside in a position with a clear
28. ate stop 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed 18 lt lt iSavi User Guide v Once the X axis calibration has been completed check that all the four Antenna Pointing LEDs remain steady green vi Once the calibration is completed check that Verify Calibration Data is displayed All the four Antenna Pointing LEDs are flashing green Calibration iSavi Magnetometer Calibration Recalibrate 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round tn the left right direction X axis 3 Verify calibration data 4 Calibration completed ee 90 vii Once the verification is completed check that the message Calibration completed Result Successful is displayed Calibration iSavi Magnetometer Calibration Recalibrate 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed Result Successful lt lt iSavi User Guide viii Ifthe calibration process fails all the four Antenna Pointing LEDs will flash red Check that the message Calibrat
29. ates terminal received signal strength GPS Indicates GPS information Battery Indicates available capacity of the battery Temperature Indicates current operating temperature status Click Activate Data Connection or Deactivate Data Connection in order to activate or deactivate data connection Note Signal strength must be 42dB or above for the iSavi terminal to successfully connect or register to the network Signal strength can be improved by pointing more accurately If the signal strength level indicated in the web console is low under registered condition you can slowly adjust the terminal s elevation and azimuth angles and monitor the signal strength displayed in web console DATA DATA PROFILE SETTING Navigate to Data gt Data Profile in order to modify the connection type Data Profile iSavi Sel as defaull Profile Name ikerka Access Point Name APN SIM bgan immarsalcom User Defined jbgan incest oom Static iF Address APH Username l Static IF Address APH Password Please note thal the username and password slated above are mol those used lo login to the WeConsole They are those prided by your Semice Provider for a static IP address subscription Ifyou do not have any such a subscription or if you are not sure please leave them blank Limited Connection Traffic Volume MB 1 1024 Usage Warning Connection profile defines the connection type Us
30. by default To switch into Audio assisted pointing mode press and hold Exit Pointing Mode button for 5 seconds ii The four antenna pointing LEDs will change into a flashing green pattern when antenna pointing audio mode is activated refer Appendix A Antenna Pointing LED Status Table iii The beeping sound indicates the signal strength The frequency of the beeping will become higher when the signal is stronger iv First tilt the terminal up to 45 degrees from the horizontal v Now turn the terminal slowly until the beeping frequency is maximized vi Finally tilt the terminal up or down and fine tune the position until a further increase the beeping frequency is heard vil Exit Pointing Mode button will turn to flashing green when the signal strength is good enough for network registration viii Press the Exit Pointing Mode button to exit antenna pointing mode and start network registration ix Once network registration is completed all the LEDs will turn off after one minute Note You are recommended to use Appendix A Antenna Pointing LED Status Table on page 44 as a guideline The LEDs of Power button and Exit Pointing Mode button may sometimes be hard to see under bright sunlight ANTENNA POINTING USING THE ISATHUB CONTROL APP i Before using this method download the application from App Store or Google Play for iOS or Android devices respectively Data downloaded over the iSavi is char
31. de VIEWING RECEIVED SMS Navigate to SMS gt Folders gt Inbox to view Received SMSs Reply to an SMS from Inbox i Select the SMS you plan to reply to by selecting the particular SMSs ii Click Reply iii The inbox console will switch over to Compose mode Enter your reply in the text box Click Send to send the SMS Forward an SMS from the Inbox i Select the SMS you plan to forward and click Forward ii The inbox console will switch over to Compose mode Enter your reply in text box Click Send to send the SMS Delete an SMS from the Inbox i Select the SMS you plan to delete and click Delete ii A single SMS or multiple SMSs can be deleted based on the selection iii Click OK to confirm the deletion or Cancel to abort To Refresh the Inbox list i Click Refresh and the list will be refreshed VIEWING SENT SMS Navigate to SMS gt Folders gt Sent to view Sent SMS Resend a sent SMS i Select the SMS you plan to resend and click Resend ii The SMS will be sent to the recipient Forward a sent SMS i Select the SMS you plan to forward and click Forward ii The Sent console will switch over to the Compose mode iii Enter the recipient s number in the Phone No field iv Click Send v The SMS will be sent to the recipient Delete a sent SMS i Select the SMS you plan to delete ii Click Delete iii Click OK to confirm the deletion or Cancel to abort VIEWING DRAFT SMS Stored S
32. er can select from a list of profiles to be the default primary profile and connection type Note From a smart phone or tablet the Control app will always use the connection profile defined as default iSavi User Guide You can create your customized primary profile Profile Name Change the profile name as desired Access Point Name APN By default the APN from your SIM card will be selected Follow these steps to change the Access Point Name APN i Select User Defined ii Enter the new APN in the field space provided e g STRATOS BGAN INMARSAT COM iii Enter the username and password if required these details have been supplied by your service provider if required IP Configuration By default a Dynamic IP Address is selected To use a Static IP Address i Select Static IP Address and enter the IP Address in the space provided Limited Connection only for Control app By using this feature the Administrator can configure and control the data usage of the user using limited volume options Usage warning percentage is used to remind the user when their usage exceeds the specified percentage of the data limit Note The data connection will be automatically deactivated when the volume used has reached the defined limit The usage warning will prompt in the Control app and the Web Console FIREWALL PROTECTION SETTING The firewall function is disabled by default and users need to navigate to the fi
33. etting gt SIP setting gt SIP Server to change the RTP Codec SIP Settings iSavi SIP Server Server Port 5060 Register Expiry Time 3600 second s Note SIP calls with the iSavi terminal require a special SIP client application on your smart phone or tablet The IsatHub Voice app is available from the App Store or Google Play SIP calls from a Windows or Macintosh PC are not supported For best results please use the Isathub Voice App other SIP clients may work but are not recommended and will need configuration SMS COMPOSING A NEW SMS Navigate to SMS gt Compose to enter compose page HOME DATA TELEPHONY SMS Y SETTINGS LOGOUT Compose iSav Phone no 0 160 Clear Append GPS L Store a sent copy in SIM i Enter the recipient s phone number in the Phone no box Type the message in the text editor box ii Click Send to send the SMS iii TO Save an unsent SMS click Save and the unsent SMS will be saved in Drafts iv Check the box W if you wish to store a sent SMS on to the SIM card v Click Append GPS to include your GPS location in the SMS Note When sending an SMS with your iSavi terminal you should always enter the full international phone number format for your recipient This is true even if you are located in the same country as the recipient when sending the message Larger SMS content with more than 160 characters are supported as multi segmented SMS iSavi User Gui
34. geable so use a free data service to acquire these apps where possible Refer to page 7 for GETTING STARTED ii Open the Control app on the smart phone or tablet iii Follow the on screen instructions and press Pointing assist for specific help ACCESSING DATA AND CALLS STEP 1 Connect to your iSavi over Wi Fi by selecting it from the list of available Wi Fi networks The default Wi Fi network name SSID and password can be obtained from the product label on the back of the iSavi terminal STEP 2 For smart device control of your iSavi open the IsatHub Control app and follow the instructions presented to get started iOS and Android apps are available from App Store and Google Play respectively For control of your iSavi from a web browser access the web console by opening any web browser and typing http 192 168 1 35 http iSavi into the address bar STEP 3 To access your chosen control interface the default credentials are USERNAME admin PASSWORD 1234 STEP 4 Once your iSavi is connected to the network you are ready to start making and receiving calls on any iOS or Android smart device The IsatHub Voice app is available from App Store and Google Play It is advised to install the application before connecting to the iSavi_ satellite terminal Before you first access data over the network you may need to enter the APN username and password supplied to you with your SIM card by
35. hrough web browser ii Smart phone and tablet Control app iii Voice app VoIP configuration for voice calls Supplied separately Search for IsatHub on your iOS or Android device App Store or Google Play SYSTEM REQUIREMENTS Network Requirements e IEEE 802 11b g n wireless clients e Inmarsat IsatHub Micro SIM card Browser based Web Smart devices or personal computer with Console Requirements the following operating systems e iOS or Android e Windows Macintosh or Linux based operating system Recommended Browsers e Google Chrome e Safari e Internet Explorer e Firefox Users have to ensure they have the latest version of Java installed where necessary Visit www java com to download the latest version IsatHub Control app and Smart phone or tablet Voice app Requirements iOS 6 or higher minimum requirement iPhone 4 iPad 2 Android 4 1 or higher iSavi User Guide A 02 GETTING STARTED WELCOME Congratulations on purchasing the Addvalue s Wideye iSavi satellite terminal SHARE ACCESS TO DATA CONNECTIVITY Devices connected to your iSavi_ satellite terminal over Wi Fi can access data and calls x CONTROL SHARED ACCESS The features of your iSavi terminal can be conveniently controlled remotely Use a tablet or smart phone to share and control data access bas sl ee SY For control of your iSavi IsatHub Control app IsatHub IsatHul For satellite calls Ils
36. ing t LED Flashing in sequence Exit State POUEI Antenna Pointing LEDs Pointing Actions Status SULED Mode Button J Terminal is OFF OFF i SA n ma F ae Turn ON by pressing the Power Button for 5 seconds The Antenna Pointing LEDs BomecOn X a Ao e E o will turn on in Red Amber for about 4 head ae seconds followed by all in Green for a j approximately 30 seconds before going into the next state oe a t Firmware A Powering up in progress this may last Loading he A O up to 30 seconds t This LED state Antenna Pointing LEDs in aw A A e Amber is only applicable for first time GPS D Na _e fresh terminal setup The GPS acquisition Acquiring YY a will take 30 seconds to 5 minutes Vv depending on each setup location ak A aN Tilt your iSavi in upward direction TY ni o follow Up LED flashing green light AS 4 e Stop when both Up and Down LEDs Y h are solid green AN AX A Tilt your iSavi in downward direction 7 follow Down LED flashing green light U P O Stop when both Up and Down LEDs LED Visual v Y are solid green ayeta JN x Z N Turn your iSavi in clockwise direction g A mp 4 follow Left LED flashing green light AS A yA ae ae Stop when both Left and Right LEDs g are solid green Turn your iSavi in counterclockwise TY A a p 4 EN
37. ion completed Calibration failed Please change your existing location and recalibrate again is displayed Please repeat the procedure by clicking on the Recalibrate button Note Failure of the calibration can be caused by magnetometer interference from the surrounding area You need to change to a new location for recalibration process Calibration iSavi Magnetometer Calibration Rec alibrate 1 Turn your device at least one round in the left right direction Y axis 2 Hold your device upright and turn it at least one round in the left right direction X axis 3 Verify calibration data 4 Calibration completed Calibration failed Please change your existing location and recalibrate again Error 3 iSavi User Guide 05 TROUBLESHOOTING AND FAQ 1 My iSavi does not turn on successfully i Check if the battery is attached correctly Press and hold the Power Button for 5 seconds ii Check battery level If battery level is low the battery should be charged for at least 20 minutes to have sufficient power to switch on the terminal 2 How do turn off my iSavi Press and hold the Power Button for 5 seconds Note Do not remove the battery when powering down isin progress otherwise the terminal logs may not be saved correctly 3 When can turn off my iSavi You can turn off your iSavi once the Power button LED is in solid green or solid red 4 Where can check the default SSID and
38. l the MAC address will be shown on the page From this page you can also check the number of connected devices their MAC addresses and the data usage of the terminal Name MAC Address Admin COF8DA223F 3414 C0 F8 DA 22 3F 34 a a eet er W Device connected Device connected 1 128 Upload 1 66 MB Download 0 byte You can add a new MAC address by clicking Add or create a nickname for an existing MAC address by clicking on the Edit button Data usage of the device is available at the bottom of the page Note The actual value of the data usage might be slightly different from the readings in Control app and Web Console Temporary Entry Name COF8DA223F34 MAC Address CO F8 DA 22 3F 34 Access Level Admin Permissions V Incoming Call V Outgoing Call Data LY Devices connected IP Address 19 168 140 Upload 214 72 KB Download 0 byte i Define a nickname for the device ii Check if the MAC address belongs to the smart phone or tablet used to host the Control app Only one device is allowed to use the Control app at a time iii You can define access rights selecting the relevant permission options iv The settings are stored temporarily and are not retained after terminal is rebooted If you plan to keepthesameaccess rights settings deselect Temporaryentrysothatthe access rights arestored even after the terminal is rebooted TELEPHONY SIP SETTINGS Navigate to Telephony gt Call S
39. lode Disable drer Sgnatune enforcement Disable eorky launch ant mabvare protection a Disable automatic restart on system failure vii Your computer will reboots and prompts another menu to choose Press number 7 or F7 to continue booting to Windows 8 with digital sign enforcement disabled vill Select Startup Settings Startup Settings Press a number to choose trom the options below 1 Enable debugging 2 Enable boot logging 3 Enable low resolution video 4 Enable Safe Mode 5 Enable Safe Mode with Networking 6 Enable Sate Mode with Command Prompt Disable driver signature enforcement 8 Disable early launch anti malware protection 9 Disable automatic restart after failure Press F10 for more options Press Enter to return to your operating system ix Windows Security warning window will prompt out Select Install this driver software anyway Windows Security Don t install this driver software You should check your manufacturer s website for updated driver software for your device Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information V See details x The driver is installed successfully now IMPORTANT Once the driver is installed restart your computer once again to re enable the digital sign enforcement iSavi User Guide
40. ly it is removed from the account list Change account password i Select the account which you want to change the password example admin Username admin Old Password New Password Re enter New Password Update ii Fillin the Old Password New Password and Re enter New Password iil Click Update for the new password to take effect CHANGING SSID AND WI FI PASSWORD Navigate to Settings gt Wi Fi gt Wireless Settings to change network mode and network name Wireless Settings Network Name SSID Allow SSID Broadcast Channel Note SSID network name is the Wi Fi network name that other users will see on their smart phone tablets or personal computers when they view a list of available networks You can get the default SSID of your iSavi from product label After changing the Wi Fi setting the Wi Fi connection will be disconnected Please wait for about 30 seconds and establish the Wi Fi connection again iSavi User Guide A Navigate to Settings gt Wi Fi gt Security Settings to set password of your Wi Fi network Security Mode Disabled WEP Authentication Type Key WPA Personal Encryption Type Passphrase WPA Personal Encryption Type Passphrase Security Mode Disabled or select the security mode for the wireless local area network Three different security modes are available e Wired Equivalent Privacy WEP For 64 bit encryption Yo
41. ng mode iii Control app pointing assist LED VISUAL POINTING MODE By default the antenna pointing is in LED Mode Tilt your iSavi up or down in the direction of the flashing green light until both up and down LEDs are solid green Turn your iSavi left or right in the direction of the flashing green light until both left and right LEDs are solid green When all four tilt amp turn LEDs are solid green press the flashing Exit Pointing Mode button Your iSavi will now connect to the network Note Once the network is available all the four antenna pointing LEDs will turn off after one minute The LEDs of Power button and Exit Pointing Mode button may sometimes be hard to see under bright sunlight Use the signal strength indicator in the Control app or web console in bright environments If LEDs display any other pattern of illumination please refer to Appendix A Antenna Pointing LED Status Table on page 44 to understand the status of your iSavi For safety reasons never stand closer than one metre in front of your iSavi terminal s transceiver when it is connected to the network Please refer to the Antenna Radiation Warning Statement on page 1 for complete details Handle with caution when touching the underside surface of the terminal especially when in use or just after powering down AUDIO ASSISTED POINTING MODE i The terminal is in LED visual pointing mode
42. not be liable for errors contained herein The information in this document is subject to change without notice Addvalue Innovation Pte Ltd makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose TRADEMARKS All trademarks marks names or product names referenced in this publication are the property of their respective owners and Addvalue Innovation Pte Ltd neither endorses nor otherwise sponsors any such products or services referred to herein Wideye the Wideye logo iSavi and iSavi logo are either trademarks or registered trademarks of Addvalue Innovation Pte Ltd and or its affiliates in Singapore and or other countries Microsoft Windows and Internet Explorer are registered trademarks of Microsoft Corporation in the U S A and or other countries Inmarsat is a trademark of The International Mobile Satellite Organisation and is licensed exclusively to Inmarsat The Inmarsat logo IsatHub and the IsatHub logo are trademarks of Inmarsat Inmarsat the Inmarsat logo IsatHub and the IsatHub logo are used by Addvalue Innovation Pte Ltd under licence from Inmarsat IOS is a trademark or registered trademark of Cisco in the U S and other countries Android and Google Chrome are either trademarks or registered trademarks of Google Inc Macintosh Mac OS iPhone iPad and Safari are trademarks or registered trademarks of Apple Inc
43. o direction follow Right LED flashing NS L Y a O A green light Stop when both Left and Right LEDs are solid green iSavi User Guide a LED Legend LED Flashing t LED Flashing in sequence Situation Maida Antenna Pointing LEDs ode dues Actions Status All Antenna Pointing LEDs are solid green Azimuth and Elevation are in Th correct positions Press the flashing Exit VY a a amp Button once to exit Antenna Pointing Exit Pointing U 4 KA mode and register to the network Note Pressing the Exit Button for 3 seconds will put your iSavi into the alternative Audio Pointing mode C T Network AN A Azimuth and Elevation are correct Press Registering U kea D Exit Button to exit Antenna Pointing and A register to network Network registration successful and NI ready for service All LEDs will turn off Ready for A A after about 1 minute Service AS No of Note When all LEDs are off you can E always check the LED state by pressing the Exit Button once Data activated successfully through t ner web console Control app You can now Data TY A A e connect your smart devices to your iSavi Activated N P K 7 Ke terminal and start accessing the internet 7 Note For LED status check you can always press the Exit Button once Audio te X x POEN AN A A Audio Pointing Mode is enabled Satellite Mode ON be signal found
44. on Conform ment a la r glementation d Industrie Canada le pr sent metteur radio peut fonctionner avec une antenne d un type et d un 8dBi gain maximal ou inf rieur approuv pour l metteur par Industrie Canada Dans le but de r duire les risques de brouillage radio lectrique al intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope rayonn e quivalente p i r e ne d passepas l intensit n cessaire a l tablissement d une communication satisfaisante Declaration of Conformity Addvalue Innovation Pte Ltd 8 Tai Seng Link Level 5 Wing 2 Singapore 534158 declares under our sole responsibility that the Product brand name as Wideye and model SH 100 Satellite Terminal iSavi to which this declaration relates is in conformity with the following standards and or other normative documents ETSI EN 301 489 1 17 19 20 ETSI EN 301 681 ETSI EN 300 328 EN 50385 EN 62311 ITU R M 1480 IEC 60950 1 and EN 60950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC The Conformity Assessment procedure referred to Article 10 and detailed in Annex III or IV of Directive 1999 5 EC has been followed with involvement of the following notified body ies TIMCO ENGINEERING INC P O BOX 370 NEW BERRY FLORIDA 32669 U S A
45. r the battery it is 20 C to 40 C 4 F to 104 F Extreme temperatures can shorten the life of your terminal and damage the battery Your terminal s operating temperature range is 25 C to 55 C 13 F to 131 F The charging temperature range is 0 C to 40 C 32 F to 104 F Avoid regular use in high or low temperature environments Lithium ion batteries have an optimal working and storage temperature If they are continually used an extreme temperature environment it will negatively affect the battery s use time and useful number of recharging cycles If you don t need to use your iSavi for along time where the lithium ion battery might be left unused for 3 months or more partially recharge the lithium ion battery then store the device recharge the battery to around 30 70 of capacity to prevent battery damage You may need to take the device out of storage and charge again after a few months APPENDIX A ANTENNA POINTING LED STATUS TABLE Tilt your iSavi up or down in the direction of the flashing green light until both up and down LEDs are solid green Turn your iSavi left or right in the direction of the flashing green light until both left and right LEDs are solid green When all four tilt amp turn LEDs are solid green press the flashing Exit Pointing Mode Button Your iSavi_ will now connect to the network iSavi User Guide LED Legend LED Flash
46. rewall setup page to enable it Setup Navigate to Data gt Firewall gt Setup to change the Firewall protection profile setup HOME DATA TELEPHONY SMS SETTINGS LOGOUT Firewall iSavi Firewall Enabled Disabled Email Only SMTP IMAP POP3 Note The Data Connection has to be re activated in order for the new firewall setting to take effect A iSavi User Guide Follow these steps to change the profile setting i Select profile name ii Click Edit to modify the predefined profile settings You can edit the profile name and predefined rules to allow or reject incoming packets Name low incoming Rule Default Action for Incoming Packets Accept Reject Rule Name Enabled You can edit the predefined outgoing rules by selecting the rule name Default Action for Outgoing Packets Accept Reject Rule Name Enabled alt I lt E E of a co e lt 1 Note Re activate your data connection for the new firewall setting to take effect A iSavi User Guide P Hostname Filtering To stop the users from accessing certain websites through the internet you can configure the filtering settings in your iSavi Navigate to Data gt Firewall gt Filters to enable the filtering based on the hostname or the keywords Follow these steps to apply hostname filtering i Select Enabled ii Click Update to modify the settings iii Click Add to add ne
47. ry to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help IMPORTANT NOTE EXPOSURE TO RADIO FREQUENCY RADIATION This Device complies with FCC amp IC radiation exposure limits set forth for an uncontrolled environment The Antenna used for this transmitter must be installed to provide a separation distance of at least 1 metre from all persons and must not be co located or operating in conjunction with any other antenna or transmitter FCC CAUTION Any Changes or modifications not expressly approved by the manufacturer could void the user s authority which is granted by FCC to operate this Satellite Terminal iSavi Model SH 100 Industry Canada Statement IC Identifier 5 023B SH100ISAVI This device complies with Industry Canada license exempt RSS 170 and RSS GEN210 standard s Operations subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux de
48. smart devices or personal computer is good You are recommended to stay within 5 meter to your iSavi during calling session 24 Where do download the Quick Start Guide User Guide and LED Status Quick Reference Guide You can get these documents from www wideye com sg Navigate to Support gt Downloads Manual to search and download the documents 25 What should do if have forgotten the admin password Contact your service provider 26 How do send text messages using the Voice app First login to the Control app before using the Voice app to send or receive SMSes nN 27 Control app or Web Console is disconnected during login session Control app or Web Console is the user interface for configuration settings of your iSavi As such it is designed to allow only one control device to login to the Control app and another control device to login to the Web Console at the same time When a first device is logged into the Control App or the Web Console it will automatically be disconnected when you use a second device to login to the user interface Note that except for the Control app and the Web Console which is limited to one control device to be connected at any one time multiple devices can simultaneously access all other functions of your iSavi iSavi User Guide For safety reason never stand closer than one metre in front of your iSavi terminal s transceiver when it is connected to the network lf
49. ton once to exit from this status t A ate Ter O activation Data activation failure failure 4 v Naat EP ILA Jser Guide APPENDIX B TECHNICAL SPECIFICATIONS Operating Frequency Satellite Transmit 1626 5 1660 5 MHz and 1668 1675 MHz Satellite Receive 1518 1559 MHz GPS Frequency 1574 42 1576 42 MHz Dimensions LxWxH Overall Terminal 180 x 170 x 30 mm 7 09 x 6 69 x 1 18 in Transceiver 130 x 170 x 30 mm 5 12 x 6 69 x 1 18 in Standard Battery Pack 50 x 170 x30 mm 1 97 x 6 69 x 1 18 in Weight Overall Terminal 880g 1 94 b Transceiver 620g 1 37 b Standard Battery Pack 260g 0 57Ib Environmental Operating Temperature 25 C to 55 C 13 F to 131 F with DC supply 20 C to 55 C 4 F to 131 F with battery Storage Temperature 40 C to 80 C 40 F to 176 F Transceiver 20 C to 40 C 4 F to 104 F Battery 20 C to 40 C 4 F to 104 F Transceiver with battery Battery Charging Temperature 0 C to 40 C 32 F to 104 F Storage Humidity 95 RH non condensing at 40 C or 104 F Ingress Protection IP65 Compliant UV resistant Services Standard IP Up to 240 384kbps send amp receive SMS Using VoIP Apps or WebMMI Standard 3G up to 160 characters SMS larger than 160 characters are supported Voice Connectivity SIP server using Apps on Smart Devices Data
50. u can enter either 5 ASCII characters or 10 hexadecimal digits any combination of 0 9 a f A F empty string is not permitted For 128 bit encryption You can enter either 13 ASCII characters or 26 hexadecimal digits any combination of 0 9 a f A F empty string is not permitted e Wi Fi Protected Access Personal WPA You can enter 8 63 characters of keys for the password e Wi Fi Protected Access 2 Personal WPA2 You can enter 8 63 characters of keys for the password WPA2 is highly recommended over WEP for a higher level of security Note The default SSID password of your iSavi is configured under WPA2 mode To help safeguard your data connection and the associated bill please change the default SSID password printed on the product label of your iSavi to your preferred password as soon as possible After changing the Wi Fi setting the Wi Fi connection will be disconnected Please wait for about 30 seconds and establish the Wi Fi connection again To reset SSID and Wi Fi password please follow these steps i With the terminal off remove the SIM card ii Press the Power button for 5 seconds iii Once the Power LED button turns to red press and release the Exit Pointing Mode button for 3 times iv Press and hold the Exit Pointing Mode button for 5 seconds before releasing the button All the LEDs will flash in red once the reset is triggered fi Your iSavi will reboot automatically
51. ure you have sufficient credit to make a data connection Check the APN settings on the Data Profile under Data via the Web Console By default the APN settings should be read from the SIM card unless you have specified to use another APN instead of the one defined on the SIM card 16 No internet access even though data connection is activated i Please ensure that there is no problem with the Wi Fi connectivity Verify that the Wi Fi signal of your smart devices or personal computer is good ii Check firewall settings to ensure that it does not prevent the required internet IP access 17 All LEDs are off after the terminal registered to network How do check the terminal status You can check the LED status by pressing the Exit Pointing Mode Button once Please refer to LED Status Quick Reference Guide Alternatively you can check the status via the Web Console or Control app Refer to Appendix A Antenna Pointing LED Status Table for LED patterns iSavi User Guide 18 Web console could not receive a text message Maximum SMS storage is dependent on SIM card memory If the memory is full delete text messages to free up memory for new SMSes Text messages cannot be sent to and from some service providers who may not have an interconnect agreement with Inmarsat Please try another network or use the Inmarsat website tool to send the SMS 19 am having a problem in accessing the Web Console Please ensure that there is no
52. ux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement iSavi User Guide IMPORTANT NOTE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This antenna used for this transmitter must be installed to provide a separation distance of at least 1 metre from all persons and must not be co located or operating in conjunction with any other antenna or transmitter NOTE IMPORTANTE l exposition aux radiations Cet appareil est conforme aux limites d exposition aux rayonnements d finies pour un environnement non contr l Cette antenne utilis e pour ce transmetteur doit tre install pour fournir une distance de s paration d au moins 100cm de toutes les personnes et ne doit pas tre co localis es ou op rant en conjonction avec une autre antenne ou metteur Under Industry Canada regulations this radio transmitter may only operate using an antenna of a built in patch and maximum 8dBi gain or lesser approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communicati
53. w keywords eg facebook iv You can modify existing keywords by selecting the Text from the list v Click Edit to modify or Delete to delete the selected keywords Note Hostname filters will only take effect when HTTP HTTPS rules are enabled under Data gt Firewall gt Setup Re activate your data connection for the new settings to take effect Hostname Filters Enabled Disabled Update Note Hostname filters will only take effect when HTTP HTTPS rules are enabled allowed Hosiname Keywords Edit Delete Backup Restore the Firewall Settings Firewall settings can be saved and kept as a reference for the future Navigate to Data gt Firewall gt Backup to save or restore the firewall settings Backup firewall settings i Click Backup li The firewall settings will be saved as a document eg iSavi_FirewallBackup_20141218170807 bin Restore firewall settings i Browse the file location of previous backup file ii Click Restore iii Navigate to Settings gt Terminal Settings gt Reboot Terminal for the new settins to take effect Backup Restore Backup Restore Backup package No file selected iSavi User Guide A ACCESS RIGHTS SETTING ACCORDING TO MAC ADDRESS Navigate to Data gt Device Management to set the allowed MAC address and the access rights The MAC address is a number that uniquely identifies any device connected to a network Once the device is connected to the termina
54. y all of the four Antenna Pointing LEDs are amber refer to Appendix A Antenna Pointing LED Status Table v Connect the computer to the Wi Fi of your iSavi vi Login to the Web Console in safe mode by typing http 192 168 1 35 or http iSavi into the address bar of any web browser Method 2 Enter Safe Mode by using physical buttons i With the terminal off press and hold Exit Pointing Mode button ii Press the Power button for 5 seconds iii Release both Exit Pointing Mode button and Power button iv If Safe Mode is enabled successfully all the four Antenna Pointing LEDs will turn to Amber colour refer to Appendix A Antenna Pointing LED Status Table v Connect the computer to the Wi Fi of your iSavi vi Log in to the Web Console by typing http 192 168 1 35 or http iSavi into the address bar of any web browser Note The username and password of the Web Console are the same for Normal Mode and Safe Mode MENU OVERVIEW HOME SETTINGS v LOGOUT SETTINGS Factory reset Terminal Info Logs Calibration iSavi User Guide Firmware Upgrading Steps The Home page of Safe Mode is for the firmware upgrade purpose Navigate to Home page in order to perform a firmware upgrade i Browse to the file location of the new firmware select and click Upload HOME SETTINGS LOGOUT Firmware Upgrade _ jSavi New Firmware package to upload Browse No file selected Upload

iSavi IsatHub User Manual - BlueCosmo Satellite Communications

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