AXIS Camera Companion User Manual
Contents
1. to change audio volume Export video clips To export a recording follow these steps 1 Use the timeline and calendar to find the recording to be exported 2 Move the playback marker y to the desired time Click B Save Recordings 3 4 Drag the yellow markers to select the part of the recording to be exported 5 Use the checkboxes to select which cameras to export recordings from 6 Click Save to start exporting or Cancel to exit without saving The exported video clips are ASF files which can be played by for example AXIS File Player and Windows Media Player AXIS File Player is a free software included with the video clip The video clip is saved in the folder specified under Configuration Customize aus Camera Companion User Manual Page 21 D Investigation Mode Investigation Mode allows you to step through the recorded video frame by frame to find the exact moment when an incident happended and take a snapshot from that moment To open Investigation Mode follow these steps 1 Use the timeline and calendar to find the recording 2 Select the camera in the timeline and move the playback marker y to the desired time 3 Click EN Original video size Video can be shown in original size or be stretched to fit the size of the Selected Camera area B To switch between the two options right click in the Selected Camera area B and select or clear Original Video Size If the original size is larger t2. 40 Select aNetwork e IU PORTER 40 Automatic Storage Installations cues aote aO ns EATER 41 Assign Network Storage Users to the Cameras 41 Recording and Playback Problems 42 Storage Problems Solus den en str pp MD EMI PU LI ELO 42 Playback problems o ASUS Me elo Melee M aM rr od AO e prn 43 Video export DFODIGITIS cadis totae ALA eeu tes ese SN xe d as 43 Internet Access Problems Sese even n eu Ne rr RAR ERIT EA 44 Camera SC US s bot ta scd eden fn dee Solus ana qa RO Te ene altos del fred de toi datas 44 Storage Problems as our xe a ha tx EE Ea E ER EE 45 SU Cardi E E A E E E O AEEA 45 Network Share essc ssi toe EE x E Gabe t etn IN EE N 45 Keyboard Shortcuts ovde ex e Rene ee aa 47 AXIS Camera Companion User Manual aus Camera Companion User Manual Page 7 D AXIS Camera Companion AXIS Camera Companion is an easy to use network video surveillance solution for systems with up to 16 cameras To use AXIS Camera Companion you need e AXIS Camera Companion software this program e Axis network cameras or video encoders with connected analog cameras e SD cards or Network Attached Storage NAS to store recordings e A network router and or network switch and network cables Video is recorded to SD cards in each camera alternatively to a Network Attached Storage NAS No central computer or server is necessary In case of an incident open the AXIS Camera Compa
3. Camera Companion User Manual P Original Video Size Video can be shown in original size or be stretched to fit the size of the Selected Camera area B To switch between the two options right click in the Selected Camera area B and select or clear Original Video Size If the original size is larger than the Selected Camera area the video will be shrinked even if Original Video Size is selected Pan tilt and zoom Note Pan tilt and zoom PTZ is supported by selected camera models To pan and tilt click in the video image to steer the camera view to the new position To zoom in and out press 4 or on your keyboard or scroll the mouse wheel To enable digital PTZ for cameras that support mechanical PTZ right click in the video image and clear the Use Mechanical PTZ box When using a camera with PTZ functionality preset positions can be set up from the camera s built in webpages A preset position is a predefined camera view which is used to steer the camera directly to a specific location To go to a preset right click in the Selected Camera area B select PTZ Presets and select the preset To set up preset positions the camera s built in webpages must be used For instructions refer to the camera s User Manual Using a joystick It is possible to control the pan tilt and zoom PTZ of the selected camera using a joystick Buttons 1 4 go directly to preset positions 1 4 if they are defined Buttons L 5 and R 6
4. and drag the zoomed in image to recenter it To play another recording as Selected Recording B click on the desired video thumbnail in the Camera Selector C To enable and disable recordings and to configure recording and storage settings go to Configuration Cameras To disable video thumbnails right click in the camera selector and clear the Show Video in Thumbnails box The oldest recordings will be removed to make space for new recordings when the SD card or network share is full or after the number of days specified in Configuration Cameras Storage Searching for recordings Timeline The timeline D shows recordings from the selected day To select a different day click on the date displayed to open the calendar or use the forward and backward 4 arrows to move to the next or the previous day To zoom in and out in the timeline place the mouse pointer over the playback marker W and click or or place the mouse pointer over the time line and scroll the mouse wheel When using a touchscreen pinch to zoom in and out in the timeline Click to collapse the timeline To go to a specific time right click and select Go to Time or press Ctrl G on your keyboard Enter the time to go to and click OK The timeline is not updated automatically To repeat the search right click in the timeline and select Refresh or press F5 on your keyboard C Page 20 AXIS Camera Companion User Manual D Recordings are
5. bade 19 Playback thi nn gent A deh auci RP V d etii M aee BOLA Sn CI Dis 20 EXPO Video CNPS ia sedo PR ioter etus Date tao Pawn a ete TR ee 20 Investigation Mode acces exe oa m ER A ee ew PULS CINES 21 Original VIA EO S126 sedo CRM CERNERET RUE MERE 21 A c e teed Deed C et eias be qa e 21 GO TO TEIG deed x aaa A v rd ation adr A deed a ak 21 Investigation Mode sank rerna tre noe oe TEN RUE E RR Ee ae 21 FINO NE JOUET oscar iaa ras ec arista ricardo teas aant ode 21 SHiapshoL TOA Ck ede ttes Ao vn En aep ao tutt died e d bob 22 Original VIDEO SIZE aqueous Pasce rate IN d AAA 22 aus Camera Companion User Manual Page 3 Digital Sighiatufe at suco xU xe wales ans MA TEES EM UE 22 Create SIGMUND 22 Configuration sesia tai Roe SE Ex Dea ee ta 23 Eameldsas cuu e Dx hee era ne S a dude EA dua a EE 23 Camera Utd oa o cd sud aget au oe 23 Edit camera SOULS ara so sue ates odes el contes du toe wies nai grata os edet fen dico 24 Overlay Sets seco ferma MESE vu de HP OS 25 Time Settlndss os e va oed e ass oe vede pui 25 Seb Utere nose pede ae aso mL ca MM NIE Ua cac M 25 Camera Properties sewer me uu rex eT ree sx E Te 25 o cues m tup e ee E ES wapa tetas ence ade Sani d d 25 Motion Recording stu vede uo rS EE fl og s bw uer e du WEE 26 Detector due dete ce tr tant Canet Danos bie hands Fate et 26 Video QUALITY SELEICS ze osi nae eae ate We nes a apiece deren WAR tl 26 Sem esa AS RSS esI pO adios LOS c addo COM 26 Motion Detec
6. one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Acrobat Adobe Apache Debian Ethernet Internet Explorer lomega LaCie Linux Macintosh Microsoft Mozilla MySQL Red Hat UNIX Windows WWW Wi Fi are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation WPA is a mark of the Wi Fi Alliance Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questi
7. NAS Network Attached Storage for recording Connect the network cable Connect power Wait until the Status LED indicator on the front side turns green AO oc Other camera models For other camera models refer to the camera s Installation Guide C Page 10 AXIS Camera Companion User Manual D Select Cameras AXIS Camera Companion automatically searches the network for connected cameras and displays a thumbnail from each camera or view area that has been found If no cameras are found see Camera Discovery Problems on page 38 A camera with multiple view areas will be listed with one thumbnail for each view area The view areas can be added individually The view areas are set up from the camera s built in webpages Place the mouse pointer over the thumbnail to display the camera s address serial number S N model and if applicable video port The serial number is printed on the product label Click Refresh to repeat the search for example if new cameras have been connected Refreshing the page also checks the status of the cameras After a camera s firmware has been upgraded it will show the status code Upgrade camera at network address until the page has been refreshed Search for cameras To search for a specific camera press Ctrl F or click in the search box at the top of the page start typing a camera address serial number S N or camera model As soon as you start typing the list will be filtered to
8. Select Open folder when export is completed to automatically open the recordings folder every time a recording is exported Jump back button Specify the number of seconds to jump back when using Jump backward button during playback Digital signature Select Show digital signature options when saving recordings to be able to add digital signatures when exporting a video clip For more information see the Digital Signature on page 22 Contact information Click Add to add support contact information Once the contact information has been added click Edit to edit the information or click View to view it I Contact Information The contact information dialog is used to provide support information to the user Enter company name in the top field and contact information in the bottom field Web and email addresses will automatically be converted into links limited to one address per line To add a company logo click Add Picture Click Clear to delete all information from the dialog Click Preview to see a preview This is what the user will see when selecting Contact information from the help menu Click OK to save or Cancel to close the dialog without saving aus Camera Companion User Manual Page 33 D Save System Report The System Report is a zip file containing logs and reports for system analysis and troubleshooting If contacting Axis Technical Support please provide a System Report with your query To generate a
9. To change the operator password click Edit Operator Access To disable operator access click Disable To enable viewer access click Enable Viewer Access To change the viewer password click Edit Viewer Access To disable viewer access click Disable It is recommended to use password to protect the site Site Configuration Sheet Click Save to save a document describing the current configuration of the system This document provides an overview of the settings for each camera and can for example be used as part of an installation sign off Export Click Save to save an accs file with the cameras connected to the site The file can be imported when creating an AXIS Camera Companion site on another computer or smartphone Note To access cameras from the Internet Internet Access must be enabled on Configuration Internet Access Edit Administrator The password is used to log on to the site and to access the cameras connected to the site If password is changed the password will be changed on all cameras connected to the site Current password Enter the current password It is recommended to use password to protect the site aus Camera Companion User Manual Page 31 D New password Enter the new password Confirm password Re enter the new password to confirm the spelling Click OK to save the changes Enable Edit Operator or Viewer The operator and viewer accounts have different passwords and different access l
10. To modify a schedule highlight the schedule and click Edit To delete a schedule highlight the schedule and click Delete Motion Detection Settings Motion Detection is used to detect moving objects within an area of interest When objects are detected the camera will start recording Area of Interest The Area of Interest is a virtual area that is defined in the product to detect moving objects When an object enters that area the camera starts recording The default area of interest is a rectangle placed in the center of the image The area of interest can be moved by clicking inside the area and dragging to desired position To resize the area click on one of the corners and drag to a new position aus Camera Companion User Manual Page 27 D Sensitivity A high sensitivity triggers on ordinary colored objects on ordinary backgrounds A low sensitivity triggers on very bright objects on a dark background for example a flashing light Normally a high sensitivity level is recommended Select the desired Sensitivity If the sensitivity already has been set from the camera s built in webpages there is a Custom option in the list Exclude Area The Exclude Area is a virtual area that is defined in the product whenever it is required to mask a part of an area of interest to avoid unwanted triggering of recordings It can be defined when swaying objects such trees or flags are inside the area of interest Check the Enable excl
11. USER MANUAL AXIS Camera Companion About this Document This document is intended for users of AXIS Camera Companion It contains a compilation of the program s help pages Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and documentation without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and
12. User Manual Page 47 Keyboard Shortcuts These keyboard shortcuts are available in different views of AXIS Camera Companion F1 F5 Esc Del p Ctrl A Ctrl F Ctrl G Opens these help pages The help viewer will automatically attempt to open the most relevant page Refresh the view This can be used to update a list of devices Cancel the current operation Remove the selected camera from the site This only works in configuration workspace Zoom in This only works in recordings or live view workspace Zoom out This only works in recordings or live view workspace Select or deselect all cameras This only works in the select cameras window Note This will select the first cameras up to the current camera limit default 16 Find This only works in the select cameras window Go to time This only works in recordings workspace AXIS Camera Companion User Manual User Manual Ver 2 20 AXIS Camera Companion Printed November 2014 Axis Communications AB 2013 Part No 59461
13. access enabled and both sites must use the same password Enable Internet access from the Configuration page at the site that the camera was first added to To troubleshoot Internet access see Internet Access Problems on page 44 E Page 12 AXIS Camera Companion User Manual 2 Set Up a Network Share Cameras without an SD card can be configured to record to a network share network share can be a share on a NAS Network Attached Storage or any server that uses CIFS Common Internet File System It is possible to add multiple network shares but only one per camera Note CIFS is used by Windows operating systems Configure the NAS to use a fixed IP address Using a dynamic DHCP address might cause recording problems if the NAS is restarted Click Connect Network Share to search for available network shares Note To select or deselect cameras click on the thumbnail or the checkbox For more information about storage requirements see Storage Estimate on page 14 Select a storage device AXIS Camera Companion automatically searches the network for available storage devices When the search is finished a list of found devices is displayed Select the device to connect and click Next Note e The selected storage device will be used for all cameras that were selected when the search was started The search is performed on the computer s local network If the camera is on a separate network and the storage device is on t
14. amera Companion User Manual Page 15 b Click Close to close the wizard Cameras that were not installed can be added from the Configuration Cameras page C Page 16 AXIS Camera Companion User Manual D Overview AXIS Camera Companion has three pages Live View display live video from connected cameras Recordings play and export recordings Configuration configure recording and storage settings set up Internet Access and customize AXIS Camera Companion To navigate between the pages click one of the icons in the upper left corner Note A number on the configuration icon indicates that there is a number of cameras with errors Go to the configuration page to resolve these errors To display this help click C and select Help or press F1 on your keyboard To switch to another site click Select Switch to Site and select a site from the list If there are many sites click in the text field and start typing the name of a site to filter the list To log off from the current site click C and select Log Off aus Camera Companion User Manual Live View The Live View page displays live video from the connected cameras Rae Y xX s 5 j A Menu Click here to go to Recordings or Configuration B Selected Camera C Camera Selector with video thumbnails To change the Selected Camera B click on the desired video thumbnail in the Camera Selector C or use the forward gt and backward l
15. and mobile apps Axis Mobile Streaming is activated when there is only one High profile active and the resolution is set for HD 1280x720 or above Deselecting Axis Mobile Streaming slightly increases storage usage Note When playing recordings only those recorded with Axis Mobile Streaming enabled can be toggled between High and Low Aspect ratio Aspect ratio is the ratio of the image width to the image height Most cameras support 4 3 16 9 and 16 10 aspect ratios The 16 9 and 16 10 aspect ratios are widescreen formats The 4 3 aspect ratio is used in conventional TV monitors For Axis Corridor Format select a 16 9 aspect ratio resolution and rotate the image on the Configuration gt Cameras page Read more about Axis Corridor Format on www axis com Video encoder resolutions When using a camera connected to a video encoder some of the following resolutions may be available e D1 highest resolution e 4CIF e 2CIF e CIF e QCIF lowest resolution Remove Camera To remove a camera follow these steps Go to Configuration gt Cameras Select a camera to remove and click Remove selected camera If the camera has ongoing recordings select Stop motion and continuous recording to stop recordings If the camera is connected to a One click NAS a Select Remove recordings from network storage to remove saved recordings on the network storage BL IAS b Enter the administrator user name and password for the network
16. are used to select the previous or next camera this works even if the camera does not support PTZ Using a touchscreen It is possible to control the pan tilt and zoom PTZ of the selected camera using a touchscreen To pan and tilt on a mechanical PTZ camera tap in the video image to steer the camera view to the new position To pan and tilt on a digital PTZ camera drag the video image to steer the camera view to the new position Use pinch to zoom in and out Long press or a two finger tap will open the context menu Media Components Missing The error message Media Components Missing may appear if AXIS Camera Companion is installed on a server To solve this install Desktop Experience 1 In Windows click the Start button and select Administrative Tools Server Manager 2 Select Features Add features 3 Follow the instructions to install Desktop Experience aus Camera Companion User Manual Recordings On the Recordings page you can e Play recordings e Export video clips e Step through recorded video frame by frame to investigate incidents and take snapshots A Menu Click here to go to Live View or Configuration B Selected Recording C Camera Selector with video thumbnails D Timeline To zoom in and out in the video press or on your keyboard or place the mouse pointer over the point of interest in the Selected Recording and scroll the mouse wheel When using a touchscreen pinch to zoom
17. assword Go to Configuration gt Site and change the site password so that all sites using the same cameras have the same password AXIS Camera Companion cannot contact the camera Check that all cables are connected and that the LED indicators indicate the correct conditions refer to the camera s Installation Guide for details No contact Normal operation C Page 36 AXIS Camera Companion User Manual D Video display problems Display problems in live view Possible solutions ana paypak e Update the graphics card driver e Goto Configuration gt Customize and disable hardware rendering see Contact Information on page 32 Replacing an SD card If the SD card must be replaced follow these steps 1 Go to Recordings and export all recordings that should be saved see Export video clips on page 20 Go to Configuration gt Cameras and click EK to remove the camera from the site Reset the camera to factory default see Resetting a camera to factory default on page 36 Disconnect power from the camera Replace the SD card Reconnect power and wait until the camera s status LED indicator turns green N Om FW N Go to Configuration gt Cameras and click B to add the camera to the site Accessing a camera s built in webpages To access a camera s built in webpages 1 Go to Configuration Cameras 2 Select the camera and click on the Address link under Camera Properties 3 The camera s w
18. color coded e Blue Continuous recording e Red Motion triggered recording e Grey Uncategorized recording e Purple Recording not created with AXIS Camera Companion profile Playback To play a recording follow these steps 1 Use the timeline and calendar to find the recording 2 Select the camera in the timeline and move the playback marker y to the desired time 3 Click the Play button O The recording is played as Selected Recording B Recordings from all cameras are played in the Camera Selector C Click on another video thumbnail in the Camera Selector C to play that as Selected Recording B The playback control panel includes the following buttons from left to right Jump backward The number of seconds to jump backward is specified under Configuration gt Customize gt Jump back button Jump to previous recording start Jump to the previous recording If in the middle of a recording it will jump to the start of that recording Play Pause Start pause and resume playback Jump to next recording start Playback speed Place the mouse pointer over any of the playback control buttons to display the Playback speed control Drag the needle forward or backward or place the mouse pointer over the control and scroll the mouse wheel to change playback speed O Mute Click to mute or unmute audio Audio volume Use the slider or place the mouse pointer over the slider and scroll the mouse wheel
19. devices or by configuring some cameras to record to SD cards instead The error message Media Components Missing may appear if AXIS Camera Companion is installed on a server To solve this install Desktop Experience Media Components Missing 1 In Windows click the Start button and select Administrative Tools gt Server Manager 2 Select Features Add features 3 Follow the instructions to install Desktop Experience Video export problems Page 44 AXIS Camera Companion User Manual Internet Access Problems If Internet Access cannot be enabled check e Is the router connected to the Internet Can you access Internet from the computer e Is there a firewall that prevents access e Does the router support UPnP Is UPnP enabled If the router does not support UPnP or if Internet Access cannot be enabled even though UPnP is enabled port forwarding must be configured manually in the router Port forwarding also known as port mapping is a technique used to make devices on a private network LAN accessible from the Internet For instructions on how to configure port forwarding refer to the documentation provided with the router To get general information about port forwarding and communicating over the Internet see Troubleshooting on page 34 Camera status Unable to contact MyAxis The camera is configured but AXIS Camera Companion can not contact MyAxis Check your Internet connection OK U
20. e 31 Live view SURE AIG SES A nales 31 Video tend A D biases EKER e RANE 32 A EE EE TE 32 Jump back BUTON taa Ses ede o ass eines 32 BIS Tee URSS LAEE EU LR EU 32 Contact INFORMA ON ec ene at moo Te AR Pane No nae ee NP oM eae 32 Contact INTORMALION eor ond Ra doc trato Gatos gu tel Edo eal aded 32 Save System ReDOLL arras cie aimerais 33 Update AXIS Camera Companion 33 TrOUDLESHOOUNOS zara Koen d ge RR URDU Fx a dedans 34 Camera EE DMG Cat OM EM PCR 35 Camera Status BOUES Esa ions sense Cr ee coud e EE 35 Video display problems sea A fem b pd M e RR 36 Replacing an SD CAO os te entr uen ds En ch pde e un E eS ace Hie Oe 36 Accessing a camera s built in webpages 36 Resetting a camera to factory default 36 Contact Technical Support ua ace te tetes nn Poker an AS aa 36 Camera Discovery Problems sc 66s cere eae eee RI ae 38 Camera discovery status codes e lante seres a Shain ata rr rr acts 38 PEW INGICATONS Acct ga a ANR E ss 38 FI EW LS sni basi RAR qua er elie A E aa mti ba uad Sa ti des ai 38 IP address problems xe noma TR ee Rees ed eae Re ees ed eon nage 38 UParade Camera Lean der Ae sdk PRG sa 39 aus Camera Companion User Manual Page 5 Network Share Problems ss ss tique ee wx ee E 40 Enter Network Share Manually susce rude ve Ease to rer ound ca 40 Network Storage User Name and Password
21. e been 10 Add Cameras ss vios dcum Sce heb deua uS eh ane a Sgt ie 10 Ada camera manually ras ao os arat sa Se cues sl at e d RR E Ets d ra am ate M 10 Add cameras from another site 222223 228 mien P eee ee Sek eee 10 Set Upa Network SHale ce we eatin a Mas Rr ee as 12 E Page 2 AXIS Camera Companion User Manual b Selecta storage UCVICE us cab ea vod eiut aec Rete Te preces ue ca wae 12 Enter network share manually 12 Network storage user name and password 12 Select a network Shale icu red uod acr a qt REN Rae oe co cu a a nro 12 Automatic Storage Installation 13 Reserve Recording Space on your Network Share 13 Assign Network Storage Users to the Cameras 13 Set Camera Orientation users aras rr arr es hae a ace e 13 Ready CO Instalbs 4424 a E er UT EA 14 Storage Estimate s orc Er ata bete ut VES E 14 Installing Camera arre 14 DVEPVIEW wee an ria aca du 16 LIVE MI CW Sea ts 17 Take Snapshot ii Re T E a PA NE B dun M ks 17 SHOW SDL VIEW se ET 17 T ra Light ORDEI STE mn a eee d 17 Original AIMED SIZE a ana lv Gres Listen race ncs ca i en ate ia 18 Par tiltand ZOOM e 2 eb hs ette e lo de dare nl te bote tto oa 18 USING SA OVSUICK cars eile Saute a ee ts ld 18 USING a touchscreen Var cuo hu Reel Sd ataca 18 Media Components Missing s ss tn ts Ahk een names a 18 RECOMINGS mp 19 Searching for recordings TIME come
22. ebpages will open in a web browser Log in with user name ACCAdmin and the site password If no site password has been set use pass The webpages can also be opened from a web browser Enter the camera s IP address in the browser s address field for example http 10 96 127 85 If using Internet Explorer install AXIS Media Control AMC when prompted This requires administrator rights on the computer If using Windows 7 or Windows Vista you must also run Internet Explorer as administrator For information on how to use the built in webpages refer to the camera s User Manual which is available on www axis com Resetting a camera to factory default Problems such as an inaccessible camera status No contact or Camera error storage problems and lost passwords can be solved by resetting the camera to factory default Cameras can be reset from the built in webpages or by using the control button For instructions refer to the camera s Installation Guide or User Manual After the camera has been reset it must be re added to the site Go to Configuration Cameras and click B Contact Technical Support If contacting Axis Technical Support please help us solve your problem expediently by providing a System Report and a detailed description of the problem aus Camera Companion User Manual Page 37 The System Report contains logs and reports for system analysis and troubleshooting For instructions how to generate a System Rep
23. etwork Network Share Problems on page 40 Click Next Automatic Storage Installation AXIS Camera Companion can automatically configure Network Attached Storage devices NAS For a list of supported devices see www axis com products cam_companion_software supported htm The automatic configuration requires an administrator password for the NAS If prompted enter the user name and password for an administrator account and click Next For more information about network storage problems see Storage Problems on page 45 Reserve Recording Space on your Network Share To ensure that each camera has sufficient space for recordings space should be reserved on the share for each camera Note Make sure not to reserve all available space on the share Assign a unique user name with its own password for each camera to access the share Assign a quota of the storage space on the share for each user Please refer to the user documentation for the NAS to configure the share For troubleshooting information see Network Share Problems on page 40 When the share has been configured click Next Assign Network Storage Users to the Cameras To avoid storage conflicts between different cameras each camera should have a separate user on the storage device Enter the user name and password for the user associated with each camera Click to log on to the share For troubleshooting information see Network Share Problems on page 40 Whe
24. evels e The operator can access recordings and live view but cannot make any changes to the site e The viewer can only access live view The password is used to log on to the site and to access the cameras connected to the site If a password is changed the password will be changed on all cameras connected to the site It is recommended to use passwords to protect the site Password Enter the password Confirm password Re enter the new password to confirm the spelling Select Can use PTZ to enable the PTZ controls for the operator or viewer Click OK to save the changes amp Internet Access To access cameras connected to the site from the Internet Internet Access must be enabled Internet Access can only be enabled if the site is protected by a password and if you are signed in to your MyAxis account Sign In to your MyAxis account The Internet Access options are only available if you are signed in to your MyAxis account Click Sign In to open the sign in dialog see My Axis Account on page 8 for more information Enable Internet Access Select the cameras for which Internet Access should be enabled Click Enable All to enable Internet Access for all cameras Click Disable All to disable Internet Access for all cameras AXIS Camera Companion will try to enable Internet Access by configuring port forwarding in the router If port forwarding cannot be configured automatically see Internet Access Problems on page 44
25. han the Selected Camera area the video will be shrunk even if Original Video Size is selected High Quality High quality recordings are showed by default if they are available from the selected camera To turn off high quality viewing right click in the Selected Recording area B and deselect High Quality To change the video quality profiles see Video quality settings on page 28 Troubleshooting For solutions to common problems see Recording and Playback Problems on page 42 Go to Time Enter the time hours minutes and seconds and click OK to view the recording made at that time Investigation Mode Investigation Mode allows you to step through the recorded video frame by frame to find the exact moment when an incident happened and take a snapshot from that moment The time hour minute second and fractions of a second displayed is not shown in the snapshot To include time configure the overlay settings from Configuration gt Cameras gt Overlay Settings Close the Investigation Mode window to return to the main window of AXIS Camera Companion Find the incident Click on the thumbnails to step 30 15 5 or 1 frames backward top panel or forward bottom panel or move the slider Note If the framerate is set to less than 12 fps the thumbnails step 5 3 2 or 1 frames backward and C Page 22 AXIS Camera Companion User Manual D forward It is also possible to step to the next or the previous frame us
26. he camera s network it will have to be added manually If no storage devices are found see Network Share Problems on page 40 To repeat the search click Refresh To specify the address manually click The storage device wasn t listed Enter network share manually To manually connect a network share 1 Enter the Share path in the form ip address share where ip address is the IP address or host name of the NAS or computer and share is the name of the share 2 Enter the User name for the network share if required by the network share 3 Enter the Password for the network share if required by the network share 4 Click Next Network storage user name and password Enter the user name and password for the storage device If the storage device is configured to be used without logging in a user name and password is not required However it is recommended to configure the storage device with a user name and password to protect the recordings For troubleshooting information see Network Share Problems on page 40 Click Next Select a network share AXIS Camera Companion automatically searches the storage device for shares aus Camera Companion User Manual Page 13 D To repeat the search click Refresh Select the share to be used for the camera If a suitable share does not exist on the storage device go to the storage device s configuration web page to set up the share For troubleshooting information see N
27. hedule To create or edit a schedule follow these steps 1 Enter a descriptive Name for the schedule 2 Select Entire day to record the entire day or select Specify start and end time and enter the Start time and End time or use the sliders to set the times 3 Select the Days on which the schedule should be active 4 Click OK to save the schedule Continuous Recording C Page 28 AXIS Camera Companion User Manual D Continuous recording records video all the time or according to a schedule Continuous recording requires more disk space than motion recording Select Enable continuous recording to enable continuous recording Video quality settings Select the video quality settings to use for continuous recording e High High resolution and frame rate Better image quality but requires more disk space e Low Low resolution and frame rate Requires less disk space To change video quality settings click Edit For information about available settings see Video Quality Settings Schedules The camera can be configured to record all the time or to record according to one or several schedules To record all the time select Always on To enable a schedule select Schedules and then select a schedule from the list To create a new schedule click New To modify a schedule highlight the schedule and click Edit To delete a schedule highlight the schedule and click Delete Video Quality Settings Configure video qualit
28. ing the forward gt and backward lt arrows or placing the mouse pointer over the slider and scrolling the mouse wheel To zoom in and out of the video place the mouse pointer over a point of interest and scroll the mouse wheel Click in the zoomed in image to recenter it When using a touchscreen pinch to zoom and drag the zoomed in image to recenter it When satisfied click gx to take a snapshot Note For most cameras the snapshot will contain the entire camera image regardless of the zoom level For cameras with a dewarped image the snapshot will be the zoomed in image Snapshot folder The snapshot is saved in the folder specified under Configuration gt Customize Original Video Size Video can be shown in original size or be stretched to fit the size of the image window To switch between the two options right click in the image window and select or clear Original Video Size If the original size is larger than the Selected Camera area the video will be shrinked even if Original Video Size is selected Mm Digital Signature Adding a digital signature to the exported video clip is a way to verify the authenticity of the file and make tampering more difficult Create Signature Select Sign with password to add a password to the digital signature This creates a stronger authentication for the file The password is not needed to play the video clip it is only used to verify its authenticity Note Make sure to keep the passw
29. k on the text and enter the password for the other site or for the camera s root user Upgrade camera See Upgrade camera on page 39 Device not supported Some camera models cannot be used with AXIS Camera Companion Go to www axis com for a full list of compatible products LED indicators Depending on model cameras have one three or four LED indicators The indicators show for example that the camera is connected to the network that power has been applied and that the camera is working normally Under normal operation the LEDs are either green or unlit A red or amber indicator usually indicates a network or camera problem Refer to the camera s Installation Guide or User Manual for a detailed description of the LED indicator behavior Firewall Firewalls and antivirus software can sometimes block camera discovery If required configure the firewall to allow network traffic to and from AXIS Camera Companion If this does not solve the problem configure the firewall to allow the following ports UDP port 5353 and TCP port 80 IP address problems Any device in a network must have a unique IP address to be able to communicate with other devices When using AXIS Camera Companion it is recommended to use DHCP Dynamic Host Configuration Protocol to assign IP addresses automatically A DHCP server is usually built into the router If cameras cannot be accessed open the router s configuration pages and check if DHCP has been enab
30. led Refer to the documentation provided with the router for instructions aus Camera Companion User Manual Page 39 D Upgrade camera The status code Upgrade camera at network address indicates that the camera s firmware must be upgraded before the camera can be added to AXIS Camera Companion Note Some camera models cannot be used with AXIS Camera Companion Go to www axis com for a full list of compatible products To check the current firmware version open the camera s Setup pages in a web browser The firmware version is displayed in the Basic Setup and About pages To upgrade the camera s firmware follow these steps Go to www axis com techsup and download the latest firmware Open the camera s Setup pages in a web browser Go to Setup System Options Maintenance Specify the path to the firmware file and click Upgrade The upgrade process can take up to 10 minutes Do not disconnect power during this time After upgrading the camera will restart automatically When the firmware has been upgraded open AXIS Camera Companion go to Configuration Cameras and click B to add the upgraded camera to the site oP N gt Page 40 AXIS Camera Companion User Manual Network Share Problems Enter Network Share Manually Could not contact the Verify the path to the network share network share Unable to read from the network share Make sure that the user has permission to read f
31. lems Too few recordings from one If several cameras record to the same network share it might happen that of the cameras some cameras use lots of storage while there are very few recordings from one of the other cameras Possible solutions e Add more network shares for example by creating additional shares on the NAS Network Attached Storage e Go to Configuration gt Cameras gt Storage and reduce the number of days to store recordings Recordings are removed after The oldest recordings will be removed to make space for new recordings just a couple of days when the SD card or network share is full or after the number of days specified in Configuration Cameras Storage To keep recordings for more than a few days the size of the recording files must be reduced Go to Configuration Cameras and edit the Motion Recording or Continuous Recording settings Try one or more of the following e Reduce the frame rate e Reduce the resolution Use motion recording instead of continuous recording e Seta schedule to record only during specific time periods e Reduce the motion detection sensitivity AXIS Camera Companion User Manual Page 43 Playback problems If too many cameras record to the same NAS Network Attached Storage it might happen that video freezes during playback Video freezes in playback Reduce the number of cameras recording to the same NAS for example by using several NAS
32. ll Recordings older than the specified number of days will be removed C Page 26 AXIS Camera Companion User Manual Motion Recording Motion recording records video when the camera detects motion Select Enable motion recording to enable motion recording Detector Detector selection is available for selected camera models Passive infrared sensor PIR sensor Select the PIR sensor to detect motion in dark environments as well as in normal daylight The PIR sensor detects motion by measuring changes in infrared light Video motion detection Select video motion detection to detect motion within the camera s field of view Video motion detection detects motion by measuring changes in visible light and could be unreliable in low light environments Click Settings to configure video motion detection Video quality settings Select the video quality settings to use for motion recording e High High resolution and frame rate Better image quality but requires more disk space e low Low resolution and frame rate Requires less disk space To change video quality settings click Edit For information about available settings see Video Quality Settings Schedules The camera can be configured to record all the time or to record according to one or several schedules To record all the time select A ways on To enable a schedule select Schedules and then select a schedule from the list To create a new schedule click New
33. m Customize Live view streaming If Autostart in split view is selected the application will remember the current site password and run automatically when Windows starts It will log on and go directly to split view This option can be used in a public view monitor C Page 32 AXIS Camera Companion User Manual D Specify the Sequence speed to set the number of seconds to display each camera when Show as sequence is selected in split view Video rendering Video rendering is the process of finalizing video for display on for example a computer screen Rendering can be performed by computer hardware or software Hardware rendering makes use of the computer s graphics card and is recommended for best performance If the graphics card does not meet AXIS Camera Companion system requirements hardware rendering might cause video display problems In this case deselect Enable hardware rendering to render video using the computer processor CPU instead If the Enable hardware rendering option is unavailable check if the graphics card driver needs to be updated Hardware rendering is always unavailable when using Remote Desktop Folders To change the default Snapshots folder click Browse and navigate to the desired location Select Open folder when a snapshot is taken to automatically open the snapshots folder every time a snapshot is taken To change the default Recordings folder click Browse and navigate to the desired location
34. match the input To clear the search results and view all cameras click X Add cameras To add cameras follow these steps 1 Select the cameras to be added to the site To select a camera click on the thumbnail or the checkbox 2 Give the cameras descriptive names Click on the default name displayed below the thumbnail and type a new name 3 When all cameras have been given descriptive names click Next to continue Note Up to 16 cameras can be added to the site Camera names can also be changed later from the Configuration gt Cameras page When a camera is added to a site with cameras connected to a One click NAS and that camera is set up to use the same share any ongoing recordings will be temporarily interrupted due to quota recalculation and NAS reboot Add camera manually Cameras can also be added by specifying the IP addresses or host names Click Add Camera Manually enter the address or host name in the field and click to add the camera Add cameras from another site To add cameras from another site click in the Add Manually search field to display a list of available sites and cameras The sites displayed are those connected to the same MyAxis account To search for a site or a camera type the site name camera name or camera serial number Select the cameras to add and click gt AXIS Camera Companion User Manual Page 11 2 To access a camera from another site the camera must have Internet
35. n a user has been assigned to each camera click Finish Set Camera Orientation Select how each camera is mounted This setting will affect how the image is dewarped and how the pan tilt zoom controls function Note This view shows the physical cameras All view areas on the cameras will be available regardless of the E Page 14 AXIS Camera Companion User Manual p choices made If the camera orientation already has been set from the camera s built in web pages the camera is not visible in this list Select Ceiling if the camera is mounted facing down e Select Wall if the camera is mounted facing sideways e Select Desk if the camera is mounted facing up Click Next to continue Ready to Install Check that all settings are correct To change the settings click Back to return to the previous pages All settings can also be changed later Click Finish to install cameras After installation motion detection recording will start automatically on cameras with an SD card and on cameras using a network share Note The oldest recordings will be removed to make space for new recordings when the SD card or network share is full Storage Estimate The storage estimate on the Ready to Install page is calculated using AXIS Camera Companion default settings With these settings a camera using 720p HD recording and a 32 GB SD card can store 2 4 weeks of recording The exact number of days recordings can be stored depends on seve
36. nion software to playback and export video Getting Started Click the Get Started button to start the AXIS Camera Companion wizard which will help you set up and configure your system Import site To import a site created at another computer click Import site Browse to the site an accs file and click Open Log On To log on to a site select the site enter the password and click e Log On If there are many sites click in the Site field and start typing the name of a site to filter the list Note Depending on the entered password you are logged on as either Administrator Operator or Viewer For more information see Access accounts Select Remember password to remember the password next time you log on To create a new site click Create new site To import a site click Import site Browse to the site an accs file and click Open A site can be deleted if at least one other site exists To delete the site expand the site list and click the X next to the site s name Log on problems Incorrect password The password was not accepted Check that Caps Lock is off and try again Could not connect to cameras AXIS Camera Companion cannot contact any of the connected cameras Check that all cables are connected and that all network routers and switches are working correctly E Page 8 AXIS Camera Companion User Manual My Axis Account MyAxis account is required to start using AXIS Camera Companion Sign in Ente
37. nresolved Is the camera registered to another MyAxis account If the camera is available on the network de select the checkbox and select it again to transfer the camera to the current site If the camera is not available on the network de selecting the checkbox will make the camera unavailable for the site AXIS Camera Companion User Manual Page 45 Storage Problems SD Card The status codes listed below are displayed if there is a problem with a storage device Follow the steps to fix the problem After each step press F5 to refresh the page and see if the problem has been solved Not mounted The SD card is not correctly mounted e Press OK to try to mount again e Eject and re insert the SD card and restart the camera e Restart the camera e Format the SD card in the camera web page Wrong file system The card is not formatted with ext4 and may become corrupted Press OK to format the card to ext4 Note All contents of the card will be lost Disk is locked Access the camera web page and make sure the storage is not set to locked Network Share Write permission error The camera does not have write permissions to the database and recordings on the network share Try changing access permissions for the camera user Page 46 AXIS Camera Companion User Manual Disk is locked Access the camera web page and make sure the storage is not set to locked aus Camera Companion
38. nternet time server and click OK to synchronize the cameras with Axis internet time server This requires the cameras to be connected to the internet e Select Other NTP server type in the address to the NTP server and click OK e Set time manually Click Set Time to synchronize the time of the cameras with the computer time and time zone 3 Click Yes in the dialog that appears Camera Properties Camera name The name of the camera To change the name click in the field and enter a new name Address The camera s IP address Click on the link to open the camera s built in webpages Log in with user name ACCAdmin and the site password If no site password has been set use pass For information on how to use the webpages refer to the camera s User Manual available on www axis com Model Camera model S N The camera s serial number printed on the camera label Firmware The camera s firmware version Video port The video port Applicable when using a video encoder with multiple video ports or a camera with multiple view areas Storage Select storage Select the storage device SD card or network share to use with the selected camera To connect a new network share click Add Network Share Warning Recordings made to the network share can no longer be accessed if the share is replaced Days to keep recordings Enter the number of days to keep recordings or select Max to keep recordings until the storage device is fu
39. ons cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides aus Camera Companion User Manual Page 1 D AXIS Camera Companion ss ss ier ma mamans es ape de seau 7 Getting Started sau doo Et IN ene NANDE Ahn NEG eG 7 MIO RE SITE degen ola rM 7 CUR ASA a EE AA 7 Log of problelTIS usas erede a E S A NT aA 7 My Axis Account exii ornements es ER RROGU ERE E T RAE 8 SION A A A a 8 Forgot passWord escrita ida deis 8 Register NEW US ET mp PT 8 L DR LOS A RO S n ER ea ee a ee ee 8 Create a new site sssossesssrr ess rs rr Sa rr rr RR E RR RR RK KR RR RR a vet 8 Connect CAMERAS swa dag bu ve dur ia 9 Power over Ethernet soria dari peu DE DO rr aa 9 Wired Cameras es A wank ee ed N ie eam Ae e AE EE 9 Other camera models ii M AVES oe Arr RR RKA RR Phe rdi 9 Select Cameras 0 2 05 accu aed a ane dv ae a aa DT 10 SALE MIO CAM TAS Le ES TERRE SR A oe eee eee ee
40. ord since the signature is not valid without it Select Sign without password to create a normal digital signature Click OK to save the video clip with its signature or click Cancel to close the dialog without saving aus Camera Companion User Manual Configuration The Configuration page is divided into these four tabs E Cameras Add and remove cameras change storage and recording settings e Site Change site name and site password export the site Internet Access Configure Internet Access 71 Customize Customize AXIS Camera Companion g Cameras Add and remove cameras and edit camera settings B Add a new camera to the site EK Remove the selected camera The selected camera can also be removed by pressing Delete on your keyboard Po Time settings Configure the date and time settings for all connected cameras Rotate counterclockwise Depending on camera model the image can be rotated in steps of 90 or 180 degrees D Rotate clockwise Depending on camera model the image can be rotated in steps of 90 or 180 degrees Co pa Overlay settings Configure overlay text date and time E Edit settings Configure camera storage and recording settings Camera List All the cameras connected to the site are shown in a list Change the order of the cameras by dragging and dropping Changing the order in this list will also change the order in live view and recordings If internet access is enabled for the site
41. ort see Save System Report on page 33 Screenshots copying what is currently displayed on the screen to a file will assist Technical Support in assessing your problem 1 Press ALT PRT SCR 2 Open the Paint program included with Microsoft Windows 3 In Paint open the Edit menu and select Paste 4 Save the file Attach the System Report and the screenshots to your support case C Page 38 AXIS Camera Companion User Manual 2 Camera Discovery Problems If cameras cannot be found check Are all cables connected Check that the cameras LED indicators indicate the correct conditions See LED indicators on page 38 Are the cameras connected to the same network subnet as the computer If not cameras must be added manually or imported using an accs file e Are cameras blocked by a firewall See Firewall on page 38 e If error message The computer has a static IP address and might be unable to find cameras is displayed check if DHCP is enabled See P address problems on page 38 e fstatus code Upgrade camera is displayed the camera s firmware must be upgraded See Upgrade cam era on page 39 Camera discovery status codes Connecting AXIS Camera Companion is trying to contact the camera Enter password for camera This status code is displayed if the camera has been added to an AXIS Camera Companion site with a different password or if a password has been set from the camera s built in webpages Clic
42. r your e mail address or username Enter the password and click Sign in Forgot password Click Forgot password to open a webpage where you can enter the email address associated with your MyAxis account If the email address is valid you will receive an email with further instructions on how to reset your password Register New User Click Register new user to open a webpage where you can create a MyAxis account Fill out the form on the webpage and click Register new account When the registration is complete you will receive an email with further instructions Create Site A site consists of up to 16 cameras The site is used to access live and recorded video export video clips and configure different settings Create a new site To create a new site 1 Enter a Site name 2 Enter a Site password and re enter it to confirm the spelling Use a strong password to keep the site safe from unauthorized access 3 Click Next to continue Using a site password can prevent unauthorized access to the site The password is also used to access the cameras connected to the site If you do not want to use a password clear the Use site password box The site password is applied to all cameras on the site If you have a camera on a site and add that camera to a new site with a different password the camera will no longer be available in the old site Important Make a note of the password and store it in a safe place If the password i
43. ral factors of which the amount of motion in the scene is the most important A scene with a lot of motion or a lot of detail requires more disk space compared to a scene with little movement Other important factors are the resolution and frame rate used for recording These settings can be modified from the Configuration gt Cameras page in AXIS Camera Companion Continuous recordings require more disk space than motion triggered recordings AXIS Design Tool can be used to calculate storage requirements Go to www axis com tools Installing Cameras The selected cameras have now been installed If applicable the following steps will be performed during installation Note Each step may take several minutes Downloading firmware AXIS Camera Companion checks that the cameras have the latest firmware and downloads updates if required e Installing Firmware The downloaded firmware is installed in the cameras e Restarting Cameras After firmware upgrade the cameras are restarted e Formatting SD cards Any SD cards in the cameras are formatted e Configuring Cameras The cameras are configured for use with AXIS Camera Companion If any error occured during installation error messages will be listed here If there are no errors the wizard closes automatically If a camera could not be installed check that the camera is connected to the network that power has been applied and that the SD card is inserted correctly aus C
44. rom the network share Network Storage User Name and Password Wrong user name or password Enter the correct user name and password for the storage device Select a Network Share Wrong user name or password Enter the correct user name and password for the storage device Could not verify network AXIS Camera Companion can access the cameras and the network share but share for cameras the cameras could not acces the network share Check the network settings Could not mount the network share Verify the path to the network share Make sure to use the correct user name and password Unable to write to the Make sure that the user has permission to write to the network share network share AXIS Camera Companion User Manual Page 41 Automatic Storage Installation Unable to automatically If AXIS Camera Companion cannot configure the network storage devices configure the device automatically the share must be configured manually Click Next to set up the network share manually Could not contact the device Verify the path to the device Assign Network Storage Users to the Cameras Wrong user name or password Enter the correct user name and password for that camera Unable to read from the Make sure that the user has permission to read from the network share network share Page 42 AXIS Camera Companion User Manual Recording and Playback Problems Storage prob
45. s lost cameras must be reset to factory default and a new site must be created aus Camera Companion User Manual Page 9 Connect Cameras Before proceeding to the next step make sure that e SD cards have been inserted not necessary if using a NAS Network Attached Storage for recording e Cameras are connected to the network e Power has been applied e Cameras LED indicators indicate the correct conditions product dependent refer to the camera s Installa tion Guide Important Use empty SD cards If the SD card has a file system other than ext4 the card will be formatted when the camera is added to AXIS Camera Companion last step in this wizard Any material present on the SD card will be deleted when the card is formatted When all cameras are up and running click Next to continue Power over Ethernet The instructions on the Power over Ethernet tab show how to connect AXIS M3004 to a PoE enabled network Note Power over Ethernet PoE is a technology that enables a network device to be powered by the network cable Remove camera casing Insert the SD card not necessary if using a NAS Network Attached Storage for recording Connect the network cable Wait until the Status LED indicator on the front side turns green Be ON c3 Wired Cameras The instructions on the Wired Cameras tab show how to connect AXIS M1013 and AXIS M1014 to a wired network Insert the SD card not necessary if using a
46. storage 5 Click OK to confirm removal of the selected camera Note When recordings are removed from a network storage device ongoing recordings made by other cameras that are connected to the same network storage device could be temporarily interrupted Recordings made to SD cards and other network storage devices will not be affected C Page 30 AXIS Camera Companion User Manual D 4 Site The site name and access accounts can be changed on the Site tab A configuration sheet showing an overview of the site configuration can be saved to a pdf file The site can be exported to a file which can be imported when creating an AXIS Camera Companion site on another computer or smartphone The exported site is an accs file Name To change the site name click on the name Enter a new name and click OK Access Accounts It is possible to have up to three accounts for AXIS Camera Companion The accounts have different passwords and give different access levels Le Administrator Can change settings access recordings and live view Re Operator Can access recordings and live view Le Viewer Can access live view The passwords are used to log on to the site and to access the cameras connected to the site If a password is changed the password will be changed on all cameras connected to the site To change the administrator password click Edit Administrator Access To enable operator access click Enable Operator Access
47. system report 1 If possible log on to the site before generating the system report Click CN to open the Help menu 2 3 Select Save System Report 4 Select a folder to save the system report in and click Save Update AXIS Camera Companion To check if a software update is available 1 Click to open the Help menu 2 Select Check for Updates 3 Follow the on screen instructions Page 34 AXIS Camera Companion User Manual Troubleshooting For solutions to common problems refer to the following topics e Camera Discovery Problems on page 38 e Network Share Problems on page 40 e Recording and Playback Problems on page 42 e Internet Access Problems on page 44 e Storage Problems on page 45 AXIS Camera Companion User Manual Page 35 Camera LED indicator LED indicator is unlit Refer to the camera s Installation Guide for description of LED indicator behavior For some camera models some LEDs are unlit under normal operation Camera status codes There is a configuration error in the camera Click on the link to attempt to automatically correct the configuration in the camera Configuration error If the configuration error cannot be resolved try resetting the camera to factory default see Resetting a camera to factory default on page 36 below Incorrect password The camera s password has been changed This will happen if the camera is added to a site with a different site p
48. t arrows to select the next or the previous camera Click Mute to mute or unmute audio or use the Audio volume slider to change audio volume If the image is upside down go to Configuration gt Cameras to rotate it To disable video thumbnails right click in the camera selector and clear the Show Video in Thumbnails box Take Snapshot Click ay to take a snapshot of the video image The snapshot is saved in the folder specified under Configuration gt Customize Show Split View A split view displays video from multiple cameras Click 23 to create a split view The split view will open in full screen mode To change the type of split view right click in the split view and select the desired type 1x1 split 2x2 split 3x3 split 4x4 split or Sequence Sequence will cycle through all connected cameras showing each camera in full screen for a defined interval The interval can be set under Configuration gt Customize Note The sequence will only display on the monitor and does not affect how each camera records events To change the cameras displayed in the split view right click in one of the camera views and select the desired camera Press Esc to exit the split view Turn Light On Off Note Light is supported by selected camera models The light on the camera can be turned on and off To switch between the two options right click in the Selected Camera area B and select Turn Light On Off E Page 18 AXIS
49. the order will be updated in MyAxis If settings have been changed from a camera s Setup pages right click any camera and select Refresh or press F5 on your keyboard to update all cameras in the list Camera Thumbnail Name The name of the camera To change the Name click on the camera s name and enter a new name Status Camera status code e OK normal operation e Other status codes see Troubleshooting on page 34 Motion Detection Check the box to enable motion recording Continuous Check the box to enable continuous recording Storage Storage information e SD card e Network share e No storage no SD card or network share is used with the camera Audio Check the box to enable audio The checkbox is only visible if the camera supports audio If the checkbox is visible but disabled the camera firmware needs to be updated to enable audio C Page 24 AXIS Camera Companion User Manual D Edit camera settings Current settings for the selected camera are displayed in the bottom pane Click to edit settings Camera e Camera name The name of the camera e Address Click on the link to open the camera s built in webpages Log in with user name ACCAdmin and the site password If no site password has been set use pass For information on how to use the web pages refer to the camera s User Manual available on www axis com e Model e Video port The video port shown when applicable Storage e Storage
50. tion Settings 2s one I ll EE RT EET RYE 26 ALea OF Interest os mes se ER mr Pee REP Ra NO ERI EU tueatur t eM dad M 26 SENSITIV gear snara o d ac M oa Budae dM TM LRL LU M ra cm 27 Exclude A ML 27 Motion Detection Settings eid as nee ER x RE RES n 27 Area of IN TETEST Ts ru EE 27 EXCIUMECAT CAs a ie dls do 27 N w Edi Sch dules nh ataca whee iac Vote iow Rian ew end 27 CONTINUOUS RecordIhng naa e eor oq ee oA ae a a 27 Video quality SELINA inner es A 28 Schedules D uas t amu Cal an sates aai Rare ee ene uin rip cran ee 28 Video Quality Settings quai rg e ehe ee eee teg tees ure S 28 Edit video quality SebtlfitS A lt cna state Be st ee as 28 Vid o quality settings Overview 225p atta dor e I bti cep e Inna 28 ASPECT ratio san ues sabe dS aqu da Mun Ee na EAA he R 29 Video encoder resolutions rri 29 E Page 4 AXIS Camera Companion User Manual Remove CAM Cha sars ene al ai ode rada 29 PI rt EA UA ae we ee el ae 30 NAME Geet MCCC 30 ACCESS ACCOUMES 02 392 50 A ur der A did 30 Site Configuration Sheet cs vc ado e er pco RO Oe ER X ve Sa CE 30 EXDOLT screens ee DIR eee ee NERO IDE PN ME MM oed 30 Edit Administrator o ei a e Suo i d 30 Enable Edit Operator or Viewer 31 Internet ACCESS uu iei o eoe Staal ad a 31 Sign In to your MyAxis ACCOUNT atar P ede tots 31 Enable Intermne UU ACEESS Lan dra junte sum ea a agb dna e Wie ownage cera n end 31 CUSTOMIZE sa diesa aa a tr inert
51. type SD card or network share e Keep for Number of days to keep recordings e Oldest recording Oldest recording on the SD card or network share Motion recording e Resolution Resolution used for recording e Frame rate Frame rate used for recording e Schedules Schedules used for recording Continuous recording e Resolution Resolution used for recording e Frame rate Frame rate used for recording e Schedules Schedules used for recording aus Camera Companion User Manual Page 25 Overlay Settings Overlays are displayed superimposed on the video image and are used to provide additional information for example date and time or the name of the camera Show text Select this option to display an overlay text Show date and time Select this option to display date and time as overlay Select the date and time formats from the drop down lists Time Settings It is important that all cameras in the system are synchronized to the same time Note Changing the time on the cameras could cause problems with the recordings e It can become difficult to find earlier recordings in the time line e It can trigger an automatic removal of old recordings e It can become impossible to play back old recordings Set time 1 Back up your recordings before setting the time For information about how to export recordings see Export video clips 2 There are three options to set the time on all cameras e Select Axis I
52. ude area box to add an exclude area The exclude area is defined by a rectangle and can be modified in the same way as Area of Interest Motion Detection Settings AXIS Video Motion Detection is an application that detects moving objects within an area of interest When objects are detected the camera will start recording Area of Interest The Area of Interest is a virtual area that is defined in AXIS Video Motion Detection to detect moving objects When an object enters that area the camera starts recording The area is defined by a polygon of 3 20 points The default area of interest is a square placed in the center of the image The area of interest can be moved by placing the pointer over the area When the pointer becomes a cross click and drag to desired area To move a point left click on it and drag to a new position To add points click on a line To remove a point select it and click Remove point or right click on the point you want to remove Exclude Area The Exclude Area is a virtual area that is defined in AXIS Video Motion Detection whenever it is required to mask a part of an area of interest to avoid unwanted triggering of camera action It can be defined when swaying objects such trees or flags are inside the area of interest Check the Enable exclude area box to add an exclude area The exclude area is defined by a polygon of 3 20 points The exclude area can be modified in the same way as Area of Interest New Edit Sc
53. y settings to suit image quality requirements and bandwith usage Video quality settings affect motion recording continuous recording and live view Edit video quality settings 1 Go to Configuration gt Cameras 2 Click Edit settings and select Video Quality Settings 3 Edit the profile settings for High and Low resolution mode Observe how the image preview changes after adjusting the settings 4 Click OK to save Video quality settings overview Show settings hide settings to maximize the video feed click O to show or hide the profile settings Profiles AXIS Camera Companion has two profiles e High Resolutions with an image width above 640 pixels e Low Resolutions with an image width up to 640 pixels Note Aspect ratio may vary depending on camera model Bandwidth The bandwidth value shows how much data that is transmitted in a given amount of time Bandwidth is the result of a specific frame rate resolution and compression as well as the level of motion in the recorded scene Resolution Select camera resolution in the menu A high resolution makes details in the image clearer and sharper The aspect ratio is stated in brackets after the resolution aus Camera Companion User Manual Page 29 D Frame rate Set the frame rate by adjusting the slider To maximize frame rate select Max Axis Mobile Streaming Select Enable Axis Mobile Streaming recommended to improve playback performance for thumbnails
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