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1. 54 SOFT TOKEN AUTHENTICA MON asian OAOA 55 A A A PP o y A 60 ERROR MESSAGES iecit Su NSSENENNVESRNMASSRNEMKRMENEKEKNINSES NN NESENUNSSRNENRSEMISS SRI ERE NN NIS KU RN SHINFU E EVE ANA 61 LOG ERFDEIMIeSSOU B cacumen siint erbutm eae mieu alc ea stot 2h Iam ac T NIE UNUM ND MM IINE UN MP EM 61 Incorrect LOGIN IAS OFM GLUON 61 Number of Login Attempts Exceeded ccccccsesecccneececcesecsccsecsccusececuesestsusecsssusecesesestsunecsssusecssesestsueeesssusesssssesssugnss 62 SCANNER ERROR MESSAGES sas A RA unas SERO E tea OUK EE UR E A 63 No DOCUIMENE in the Scanner MRRRPENE 63 ae a c Geo T Renee A ern MR 63 Scanner Not Detecta 63 Application Error Messages et oca 64 DEDO LON K CMM E ET E EEEE EA E OEE E N 64 DEDOS O a E AEEA 64 Duplicate ltem Detected e 65 Image QO An e o PE O OE ER a a a 66 NoSGcag Dne Detecta ocn 66 ONO BOUN E EN m eee ae eee 67 biz Te Mee Era TT TT mmt 68 Izsuqeidggod M eee 68 SCANNER USER GUIDE AAA PP EAM SURAN ERVMESS SDUIVEEOATESERSTUEEI LI RSEERU coneunessuben VERE UEM SRURUIAE E UTEM IE FUR VE EFE SAFE SC CER US 69 CHEXPRESS EQUIPMENT CHECKLIST ias iii QNExe AUI NUREKUI SUNV VEU QU IRE a QUAS SUR IS TANI RM AES ER RIA NEQU S CMM UE 70 SYSTEM REQUIREMENTS initis e Suae NRA SAvER E SERI YEE UNE sane UY Ae NUEVE
2. ee S _ TT BEN Contents e FRO aorta IQ 13 e 200115202 S 13 8 SEUIE necessi IM MEE IM M EERE MM MM DESI E 13 e Upgrade download scanner drivers eee eese nsnn aan nnne sss asas a nsns sess aaa annees 13 e ATU A oe o e E CO M 13 120808 e E E T E E E A opa 13 MEE 9110 e E iii 13 e 0000 e E E EE UT O y EET E A E S 13 IER o EEE AA A TA E E AAE A 13 MONTHLY TOTAL DEPOSIT SUMMARY srsisssresinsn cas 14 ENTER DEPOSIT INFORMATION ara AA A 15 SCAN AND ENTER INFORMATION aaa 17 SCANNING ITEMS WITH REMITTANCE DADA ensessessessecsecsecsecsececcecsecsecsecsecsecseceeceececsecsecsecsecsecseceecseseeseesecsecsecsecseseeseese 20 UPDATING DEPOSIT ITEMS AND AMOUNTS siccscctincsssdsiscvsscessvesatehecsiscesasenntesstinndvandesadencdsancsavessudsnscesansandenstvastesetansasenees 21 SAVING DEPOSITS aaa id 23 OPEN OR BALANCED OR DEFERRED DEPOSIT Sisi arar 25 DEDOS ST AE EEE EAA EE P 25 Dig a 25 Fi A E scan E E E AE IS o A 25 a PAIN CO en In AEA O o 25 SUBMITTING DEPOSITS FOR APPROVAL iissciesetusest ctas ia aid 26 SUBMITHNG THE DEPOS Tasio tii 28 IMAGE QUALITY ie 30 Good Me ro diia oo A erro lo o ge 31 Bad ario deos P 31 PREPROCESSED REPO
3. sf ise foe Saes ER 344 LE i ee ee Place the ttem inthe scanner then click Scan item Enter the item information Item Amount 0 00 PROPERTY INVOICE B ake AA ST TESLid riOgd d CUSTOMER ID CUSTOMER ACCOUNT 8 Update Item Save amp Continue Later Error Message No data could be read from the scan line at the bottom of the item Please verify the itern is mot backwards or upside down and rescan the item LE 4 JE ra e Total Scanned i 0 00 Total Declared 2 Es 212 00 Update Count Update Amount O Error Message Some item s with 0 00 have been detected indicated by Correct those item s fram the deposit prior ta submitting i The item count and or deposit total amount is unbalanced Low Volume RDC Rev 042210 Out of Balance Error lf the declared deposit total that was entered prior to scanning the items does not match the final deposit total of items an error message will display indicating that the deposit is out of balance This error message will display in the deposit register until the number of items or deposit amount equals what was declared Items Entered For This Deposit Click ES to delete an item from the deposit C fmm O sien ism o e sf o C aie i 6 C sfms mem O Total Scanned 10 969 37 Total Declared 10 500 00 Update Count Update Amount The item cou
4. Windows Internet Explorer 25 This deposit iz in Use and is locked by Jane Smith If the deposit iz in use please click Cancel and access the deposit at a later time If you want to unlock the deposit click Unlock Deposit Deposit Unlock If the user is on the Scan and Enter Information page another user can unlock the deposit If the deposit is unlocked the user who was originally working on the deposit will receive a message when they try to scan or update any item in the deposit Windows Internet Explorer x Y This deposit iz being modified by Jane Smith Let this user make modification and access at a later time After clicking OK you will be redirected to the deposit information page 64 ES Low Volume RDC Rev 042210 Duplicate Item Detected Duplicate detection is performed on the items when Submit or Submit for Approval is clicked Duplicate detection validates duplicate items are not contained within the deposit or in any previous deposits submitted within the last 30 days After Submit is clicked if any duplicates are detected the duplicate item must be deleted from the deposit before it can be successfully submitted The following message is received in the Deposit Register A yellow caution triangle indicates which items have been flagged as a duplicate Items Entered For This Deposit Click ED to delete an item from the deposit No Item Amount Del 1 iow xm O hz fret
5. and if the security question s and or the answer s need to be changed contact your Customer Support to reset the user s soft token This will prompt the user to register their soft token again 59 9 Low Volume RDC Rev 042210 sample Check LI 7 i am EC EMEN hs 5 ads d E pi Pavee Name 10515005201 OSELELJE g Bank Routing Transit Number Customer Checking Account Number MAGNETIC INK CHARACTER RECOGNITION MICR Sample Replacement Document IRD 011500120 01703 2002 25874081 A This E a LEGAL COPY of your check You can use it the same way you would use the original check zawa Y T EU e f f y 3 la AL ni OLLARS as L3 A i i mo un TY n lt 34 E 000087 TETTE Bond LIOOOOB THULE Leth 55 7H OLS 00000 24 51 5 7815930233 ri L1 L1 ri ru O ri L1 FA r3 ro Ol L1 O O re m L1 H Low Volume RDC Rev 042210 Error Messages Login Error Messages Incorrect Login Information If you enter incorrect login information you will receive an error message informing you that you have either entered an incorrect User Name and or Password You may then re enter your company name user name and password to log in Login To log on to this application enter your Company Name Login ID and Password below Fields in bold are required When you have finished click the Login button The User ID and or Password you provided is incorrect Company Name Login ID
6. but not submitted are in a deferred status Deferred deposits are available for 30 calendar days 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit You have saved deposits that have not been submitted Click any deposit ID in Saved Deposits to continue adding to the deposit To create a new deposit enter deposit information below Enter Total Deposit Information Enter the following information All fields are required After submitting your first deposit you will be able to add other deposits Deposit Type select One Deposit Account SelectOne Expected of Items in Deposit Expected Total Deposit Amount t Continue Select an Open or Balanced or Deferred Deposits 33 items found displaying 31 to 33 lt First Previous Pages 1 2 3 4 5 6 7 Next gt Last gt gt Deposit IDiDepostt Status Deposit Account Deposit TypejL ast Updated ByjExpiration Date ssl Open Accounting 4784 1 024 00 2 Deposit natalie paros O5 25 2009 ES 554 Balanced Accounting 4784 239 397 1 Deposit Suzy Jones o5 25 2009 3 555 Deferred Expense 4792 100 00 2 Deposit Jennifer Jones 05 25 2009 x n Lock icon indicates that the deposit is lacked by another user Deposit Status The deposit can be in one of three status modes 1 Open A deposit that has not been submitted and is in use by another user 2 Deferred A deposit that has been saved by a user 3 Balanced A
7. 00 2 Deposit natalie yaras 0525 2009 ES Balanced Accounting 4784 239 97 1 Deposit Suzy Jones 0525 2009 ES 559 Deferred Expense 4792 100 00 2 Deposit Jennifer Jones 05 25 2009 ES Lock icon indicates that the deposit is lacked by another user Low Volume RDC Rev 042210 To unlock a deposit follow these steps 1 Click the Deposit ID that has a lock symbol beside it A message is presented that indicates who has the lock on the deposit 2 If the user wants to remove the lock to take over the deposit click Unlock Deposit Click Cancel if the user does not want to unlock the deposit Windows Internet Explorer x This deposit iz in Use and is locked by Jane Smith If the deposit iz in use please click Cancel and access the deposit at a later time If you want to unlock the deposit click Unlock If the deposit is unlocked the user who was originally working on the deposit will receive a message when they try scan or update any item in the deposit Windows Internet Explorer x This deposit iz being modified by jane Smith Let this user make modification and access at a later time After clicking OK you will be redirected to the Deposit Information Page 36 ES Low Volume RDC Rev 042210 Duplicate Detection Duplicate detection is performed on the items when Submit or Submit for Approval is clicked Duplicate detection validates that duplicate items are not contained within the depos
8. Decod Management ODBC Time Programs Manager Acce Options Ll a El a j 2 gt Y LA e X gt q P p amp Intel R GMA Internet iSCSI Initiator Java Keyboard Mouse Networkand Offline Files Parental Penand People Near Performance Driver Options Sharing Ce Controls Input Devices Me Informatio 7 id a Ww yume3 e B mu A pe n Nf e Power Printers Problem Programs Realtek HD Regional and Scanners and Security Sound Speech Sync Center System Options Reports a and Features Audio M Language Cameras Center Recogniti A n 1 gt amp u uw aras aw E Text to User Welcome Windows Windows Windows Windows Windows Windows Speech Accounts Center CardSpace Defender Firewall Sidebar SideShow Update 3 Select Check for Updates UL Je Ej gt Control Panel Windows Update ELE Check foru p dates Change settings View u p date histo ry Restore hidden updates Updates frequently asked questions Learn about Windows Ultimate Extras See also Security Center Installed Updates PWI III Windows Update with Windows Ultimate Extras de Check for updates for your computer Always install the latest updates to enhance your computer s security and Be SE a performance NECK FOF Up Most recent check for updates Yesterday at 7 30 PM Yesterday at 8 51 PM View update history Never check for updates not recommended For Windows only Updates were installed Y
9. For ABC Company 4 items found displaying all items Page 1 Modified On UserModified EET DNE NT pe Of Transaction CLAREIN support admin User Token Type altered 3 16 2009 SEVANS TWILK ERS OM support admin User Contact Information Changed 3 16 2009 SEVANS THOMPSON support admin User Password Change 3 16 2009 SEVANS LTHOMPS ON support admin User Password Expiration Changed 3 16 2009 SEVANS 4 items found displaying all items Page 1 50 m Low Volume RDC Rev 042210 User Access Level Report The User Access Level Report lists all users as of the current calendar date The report details the following e Security level e Last login e Locked login ID User Maintenance Log Report for ABC Company From Date 05 13 2009 To Date 05 13 2009 For ABC Company 8 items found displaying all items Page 1 eva Maine ON CHRISFORD Christian L Ford User Name Information Changed 5 13 2009 CHRISFORD Christian L Ford Security Level Changed 5 13 2009 PBMCCLAIN Phyllis B McClain User Name Information Changed 5 13 2009 PBMCCLAIN Phyllis B McClain User Account Deleted 5 13 2008 PMCCLAIM PAULA MCCLAIN User Name Information Changed 5 13 2009 PMCCLAIN PAULA MCCLAIN User Password Expiration Changed 5 13 2009 STHINDI Sam Thindi User Name Information Changed 5 13 2009 STHINDI Sam Thindi User Account Deleted 5 13 2009 UserModi ed SUPPORTADMIN SUPPORTADMIN SUPPORTADMIN SUPPORTADMIN SUPPORTADMIN SUPPORTADMIN SUPPORTADMIN SUPPOR
10. Guide to answer any questions before initiating a Live Chat session To initiate the chat with our technical team follow these steps 1 Click the Live Help link 2 Type your issue or question 3 Click Submit Live Chat by Dj uiverenson Send A Message From Name From e mail address Message Required items indicated with submit A technical team member available between 8 30 A M to 11 30 PM EST will respond to you within 2 minutes If our technical team is busy and cannot respond they will notify you to send your issue or question to the following email address lvrdc ecpays com Technical team members will be monitoring this email box and will respond to you within 30 minutes Low Volume RDC Rev 042210 Logging Out To log out of the system click the Logout link on the top menu bar osits Search Upgrade Add User Edit User A second screen displays to confirm that you want to log out of the system Are you sure you want to logout from Remote System The following message will display after 15 minutes of inactivity in the application and will be required to log back in Your current session has timed out You are no longer logged in to Low Volume Remote Deposit Please click here to login again 54 ES Low Volume RDC Rev 042210 Soft Token Authentication Soft Token Authentication is an optional feature to add more security to users authenticating into the a
11. Monthly Total Deposit Summary More link The window displays the following deposit summary statistics for the current month 1 2 Total items submitted number of items submitted for the entire month Total deposits submitted number of deposit batches submitted for the entire month Total processed dollar amount of all the deposits submitted for the entire month of free items included in the package the number of items that were included in the monthly package agreement with your Financial Institution Clase Total Deposit Summary April 2009 Total items submitted 100 Total deposits submitted 53 Total processed 9 999 00 of free items included in package 00 14 n Low Volume RDC Rev 042210 Enter Deposit Information Home Reports eposit Search Upgrade Add User Edit User Click the Make Deposit link This will take you to the Enter Deposit Information screen 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit To create a new deposit enter deposit information below Enter Total Deposit Information Enter the following information All fields are required After submitting your first deposit you will be able to add other deposits Deposit Type Select One L Deposit Account Select One 1 3 Expected of tems in Deposit Expected Total Deposit Amount CYT Continue Select an Open or Balanced or Deferred Deposits Noth
12. UDIN ETUR VAN AA 71 Radio Frequency InterTeFell Bisnis osa pereo ded bo eid Ai 71 POUT EIS CHEA DE SS CASU aaa 71 3 Low Volume RDC Rev 042210 CHEXPRESS CXS0 FEATURES T 72 UN BOXING the CHEX DESS CXIU soreer ina ii ati 73 Sa ID TS SCO TN T P E ica 73 INSTALLING THE EVRDC SOFTWARE iorestsussSEURySERSEEREIA ERES RUFI SIS UAT GEPQSERISERIIE RES NIIS U ASINI E aiii EEN raei 74 HOW TO LOAD CHEEKS recs eae PEE E 76 OPENING THE CX SO irren 77 Opening the Camera DOOL corrini n n Erana A A a 77 Opening Nheintemial Path verirrt Tey EE REETA da TE 78 Disconnecting the USB and or Power Cables ou cccccccccccccccccccccscseeeeeeesecececccscsssuucuuuuuuseceeececesessssssuusuuuuueeeeseeeeesesessssuauaaaas 79 CHEXPRESS CX 30 TROUBLESHOOTING cias 80 SG TIS a e e o A AT AE 80 Document Feeding PEODIE NS AA AAA AAA AAA 80 Check Images are Streaking of FONO 80 CHEXPRESS OPERATOR MAINTENANCE conan da 81 Bl the SCIT raser IP on A annus RID dev Re Fr M CROG HD FEMME E EEUU Russ Ont ERAS FAM RS Mid REO Gd 81 Cleaning the Rollers Magnetic Head and Camera Faceplates essen nennen enne nnne nennen nns 81 Cleaning the CheXbress CX30 Using CX30 DOMO us cederet e perius E Uvu pee P asy s 81 HEUER RES 82 Ceanna STEDS rt A A AA AAA AAA TE ETO TOA 82 Opening and Cleaning Scan Head StCNS cccccceeecccce
13. and Camera Faceplates In severe environments where ink and dirt build up rapidly it may be necessary to clean the scanner rollers and magnetic read head and document track every six to twelve months This simple maintenance will dramatically improve the reliability of your scanner over its useful life Cleaning the CheXpress CX30 Using CX30 Demo The DC CX30 Demo program which is located on the Desktop is an excellent utility to run while performing the cleaning procedures recommended below DC CX30 Demo provides an easy way to initiate the scan cycles in order to feed the cleaning cards properly through the scanner 81 m Low Volume RDC Rev 042210 Helpful Hints e Do not use stickers to cover up previously sprayed numbers on documents The backing from the stickers can rub off onto the rollers and cause documents to jam e Do not use White Out on scanned documents the White Out can rub off the documents onto the scanner path and walls e Watch for loose debris getting into the scanner such as staples and rubber bands e There are no user available adjustments within the CX30 e Periodic and scheduled cleaning should be performed before determining if any further problem determination is needed Cleaning Steps e You should remove the center cover to blow out the path Lift up on the top center cover e Blow out the entire path including the dust collection bin under the front scanhead Insert a new CheXpress
14. d C 1009 125 00 lo SS ea pp Wo se 4 gi eee mem AS gp pop Wo ET mm m Total Scanned 3 162 00 Total Declared 9 162 00 Update Count Update Amount b Error Message Some duplicate item s have been detected indicated by e Correct those item s from the deposit prior to submitting The item count and or deposit total amount is unbalanced 65 9 Low Volume RDC Rev 042210 Image Quality Error After the item has been scanned an IQA Image Quality Analysis is performed to ensure that a clear image is scanned and is easily viewable If the image does not pass IQA a message will appear indicating the image did not pass The item image must be reviewed to assess its clarity and quality If the image is clear click the Accept Image link to bypass this error Item Validation Message Image quality has failed far this item Please click the X beside the item to delete the image and rescan If the image is good click the Accept Image link No Scan Line Detected If the MICR line at the bottom of the item cannot be read by the scanner an error displays notifying the user that no scan line was able to be read Ensure that the item is not upside down or backwards If it is delete the item and rescan Scan Item 1 of 2 Items Entered For This Deposit Click o to delete an item from the deposit View Back Of Item e A fiz goon E n m Dp 0H o sue ee ee 25 36
15. deposit that has been saved by a security level 2 user and is ready to be reviewed by a security level 3 4 or 5 user e Deposits that have been submitted can be viewed from the Pre Processed Report screen 23 m Low Volume RDC Rev 042210 submitting Deposits for Approval Users with a security level of 2 have the ability to scan items but do not have the ability to submit a deposit Users with a minimum security level of 3 must approve the deposit before it can be submitted Before the Submit For Approval button is enabled the following items must be completed 1 Item Amount must be entered for all items 2 Images with bad image quality must be deleted and rescanned to obtain a good image 3 The deposit is balanced v 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit Scan Item 2 of 2 Items Entered For This Deposit Click o to delete an itern fram the deposit Place the item in the scanner then click Scan Item Temm Hem 7 vp ber View Back Of Item e xeu heus m MM e fomo daz O R HER wwe fuk Ca ea 18 UBS ES oe ee Oo ridad eerte Arse 2 ex mus B E E a oo oie CN H4 Mene ej E sl men li s if Total 5canned 2 185 15 Total Declared 2 t 185 15 Enter the item information Count Update Amount Item Amount t 163 15 Obedared Total has been successfully PROPERTY CUSTOMER ID updated You ma
16. o c lism hers C after hese o o HA Total Scanned g 043 62 Total Declared 9 943 62 Ooedared Total has been successfully updated You may now submit your deposit 22 m Low Volume RDC Rev 042210 Saving Deposits A deposit can be opened and items added throughout the day After scanning the item s click the Save and Continue Later button Place the item in the scanner then click Scan Item w Back of Item NIC s LES 3 ms OBERE DAS Fle iteru A EU 2531 7893 c62565L121153 scan Item Enter the item information Item Amount t 0 00 PROPERTY CUSTOMER ID IMWVOICE CUSTOMER ACCOUNT A Update Item Low Volume RDC Rev 042210 After the deposit has been saved the deposit is in a Deferred state The following confirmation message is displayed that the deposit has been deferred v 1 Enter deposit information v 2 Scan and enter item information v 3 Defer deposit Your deposit has been saved Thank you for using OnSite Deposit Remote Deposit service This deposit is allowed to be worked on later It will be kept alive until 05 18 2009 Deposit ID 446 amp Total Item Count 7 Total Deposit Amount 985 43 Continue Working Gn This Deposit There are two ways to access the deferred deposit 1 Click the Continue Working on this Deposit button 2 Click the Make Deposit link The deferred deposit is listed in the Open Balanc
17. pam s A4 VWalb dialgaYeidXed e iy m s s om PA A e mm gt E A aeris b iy i cae mm A l SD y a AN wA bw AS E j a aT The CheXpress CX30 package includes the following pieces e CheXpress CX30 scanner unit e USB 2 0 cable e 100v 240v 50 60 Hz Voltage Sensing external power supply e HP inkjet cartridge optional feature CX30 Entry tray Power supply amp Power Cord Inkjet cartridge 70 EN Low Volume RDC Rev 042210 system Requirements The following PC specifications are required to operate the CheXpress CX30 with your scanning application software 1 GHz Pentium IV processor or faster 1 6 GHz Pentium processor 1 GB RAM 512 MB RAM 1 5 GB free disk space 1 5 GB free disk space Windows XP Professional amp Vista 32 bit Windows XP Professional amp Vista 32 bit USB 2 0 port USB 2 0 port Radio Frequency Interference The CheXpress CX30 generates uses and can radiate radio frequency energy If the unit is not installed and used properly that is in strict accordance with the instructions in the manual it may cause harmful interference to radio communication It has been tested and found to comply with the limits for Class B digital devices pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against harmful interference when operated in a commercial environment Operation of this equipme
18. power indicator on the Control Panel is not lit Keep the power supply unplugged from the power source until the USB driver has been loaded onto PC 73 ES Low Volume RDC Rev 042210 Installing the LVRDC Software Windows 2000 XP amp Vista Drivers 1 Download the LVRDC software file from the website provided in your installation email and follow the instructions 2 Double click the downloaded LVRDC software icon to initiate the installation 3 Attach power to the power supply to turn ON the unit The status LED on the scanner should now be showing Red Windows detects a new hardware device For first time installations you should not have to do anything If the wizard will not finish go to Device Manager and select to Update Driver for the USB device and point to C Program FilesT ellerScan Drivers and the TSUSB2 inf file The USB controller will install as a TSDevice The CX30 device will install as a Tellerscan once acquired by the application The LED will turn Green when the application launches and acquires the scanner Fig 5 The status LED with no light on This is the normal state when waiting to be emu er em connected to the PC and to a power mL PP connection 74 ES Low Volume RDC Rev 042210 Fig 6 The status LED with the Red light on This is the normal state when waiting to be acquired and indicates a good USB and power connection The standard sequen
19. 238 Deposit 04 15 2009 IRD ABC Company 27423298 180 09 001547822 Deposit 04 15 2009 IRD ABC Company 27423299 82 89 889874585 1977 Deposit 04 15 2009 IRD ABC Company 31 items found displaying all items Page 1 39 9 Low Volume RDC Rev 042210 Add User sit Search Upgrade Edit User Change Password Logoul The Add User function can be accessed by security level 5 users to administer other users Additional users can be created through the Add User function Add User User Information User Account Information ara me J Middle name m Confirm passwor Address tine SSS Password expiration period days Change password at next login Country zipcode United states v Account locked F User group State imm n Security level 1 primary phone d Required field Save Reset Only fields with an asterisk require entry e he User Group drop down box is not currently used and will default to Admin e View the User Security Level table on page 42 to determine the user s security level e Login IDs must be unique therefore users cannot have the same login ID e A good security practice is to check the Change password at next login so the user will have a unique password that only they know 40 EN Low Volume RDC Rev 042210 Edit User The Edit User function can be accessed by security level 5 users to administer other users Edit User is used to unlock users
20. B Bad Tiem dAimoust 4 non FF image quality and item s with om have been detected indicated by d Correct PROPERTY CUSTOMER ID those item s from the deposit prior to submitting IBVEHDGESRA CUSTOMER eS SUE Ht m The item count and or deposit total amount is unbalanced Update Item A deposit cannot be submitted until all image quality errors have been corrected To resolve the image quality errors follow these steps 1 Review the item that has failed 2 f the image appears to be a good image and the entire image has been captured correctly click the Accept Image button 3 Ifthe image of the item is poor delete the item by clicking the blue circled X by the item in the Deposit Register 30 9 Low Volume RDC Rev 042210 Good Check Image Place the item in the scanner then click Scan Item View Back Of Item Lm ECO ccoo 2 25 aduce Da x BAST Deea A EE E E TO ee aT EUN oo 2 2 o ee ee MERC AS5RL7LBTAN GIRS 12145 Bad Check Image Place the item in the scanner then click Scan Item View Back Of Item Scan Item eBefore accepting an image that has failed make sure you can visually read the entire image If you cannot delete the item and rescan elf a bad image is accepted in the deposit it has a high probibility of being returned by the financial institution due to poor image quality After the item is received by the client it will have to be red
21. Edit User Maintenance Perform Upgrades MAKE DEPOSIT FUNCTIONS Scan and Submit for Approval Delete deposit Scan and Submit Deposits This function will only display for clients using this service option 42 nm Low Volume RDC Rev 042210 Change Password A user can change their password at any time 1 Click the Change Password link 2 Enter data into each field 3 Click Change Password Help sits Search Upgrade AddUser Edit User Change Password LoginID i Current Password New Password O New Password Verification gt Z 0 O Change Password j Cancel j Note You may be requested to change your password the first time you login or when your password has expired See page 12 of the user guide for password guidelines and rules 43 n Low Volume RDC Rev 042210 Reporting There are three reports under the Post Processing Reports The Transaction Summary Report can be accessed the next day after 7 00 a m ET for deposits submitted before the client s cutoff time 1 Transaction Summary Page 45 Available the next business day after deposit submission 2 User Maintenance Log Report Page 50 Lists user maintenance performed over specified date range 3 User Access Level Report Page 51 Identifies all users and their access levels as of the date selected Home Reports Make Sits Search Upgrade Add User Edit User Change Password Logo
22. Name Primary and Secondary Spouse e Address e Phone Number e Drivers License e Social Security Number Someone who wanted to compromise someone s identity would have all of the information they need to make this happen with the checks you have received for payment While this obligation exists without using remote deposit capture your obligation is greater because you keep the paper items after scanning for a period of time One by product of retaining paper checks longer than necessary Is the possibility that you inadvertently deposit the items again paper or electronic Again we have made many system efforts to limit this from causing either you or the check writer undue hardship We check for duplicate items at scanning and several times in our back end process If you accidentally deposit an item twice it will most likely be identified and adjusted out of your deposit While we feel we can catch most of these items adjustments to your deposits will introduce account reconcilement exceptions because your deposit is not posted at the amount you or your bookkeeper expected It is much better to develop procedures around handling deposit and assign this responsibility to a select few trusted employees to ensure consistency in your deposit process Low Volume RDC Rev 042210 As you see from the tips provided earlier timely destruction of scanned items will meet many of your obligations when using remote deposit capture We un
23. Password Po If you have forgotten your Company Name Login ID or Password please call the customer service number listed below Security Because of the sensitive nature of the information contained within this application extensive measures have been taken to maximize security and data integrity 61 nm Low Volume RDC Rev 042210 Number of Login Attempts Exceeded As an added security enhancement users will have three attempts to successfully log in to the system The fourth and subsequent attempts will result in an error message informing the user that there are too many incorrect attempts to log in Contact your customer service representative to unlock your account Login To log on to this application enter your Company Name Login ID and Password below Fields in bold are required When you have finished click the Login button This account has been temporarily locked out due to too many failed login attempts Company Name Login ID Password E If you have forgotten your Company Name Login ID or Password please call the customer service number listed below Security Because of the sensitive nature of the information contained within this application extensive measures have been taken to maximize security and data integrity 62 9 Low Volume RDC Rev 042210 Scanner Error Messages No Document in the Scanner lf the scanner does not detect a document in the feed tray an error messa
24. RTS aaron 32 VIRTUAL EN DORSEIVIEN ge 34 LOCKED DEPOSIT e 35 DUPLICATE DETECTION wiscsswascawesasacawanche0awe cave vavnccscavanaveaawnsanasansoasenses wavacanane vaneuauavanewunces sovaneianavnnoeawavanesaceutoaennannnasasaseoars 37 dla Mee e an icon ur win NAOT 38 SEARCHRESULT S arrasar 39 ADO USER A A AAA 40 2 Low Volume RDC Rev 042210 EDIT USER ici 41 USER SECURITY LEVELS APP uo O 42 CHANGE PASSWORD insomnio a isos MINE 43 sn A OON 44 L WSC SUN Oi 44 2 User Multenance LOG Repo asnicar 44 3 UTAT LEVE ROO tion al A A A 44 TRANSACTION SUMMARY REPORT eer ero dono NEUVE E ar V FENEM n ESEVEYE SERVE NER ERN A UE EN ER SEO NE Aida 45 TRANSACTION DETAIL REPO Tis FUN DRNEXRNE RUNMAVESRINI UE VIS CAU SRSESRAE S ERESAVERANUU UE MIDI KEEN ERR A VENEREM VANIDA C UANIU KOREAN ES NUPA E GXRUPEE 46 DEPOSIT SUMMARY REPORT isere eninin Ean AN Uc Ku a 47 DEPOSIT CORRECTION REPORT noe Dre Fu eri ENTONCES RUS RUNNER C VAN E Fa PEAUX AUS OUR UE KU E OXON HUP RN CHIMIE 48 DUPLICATE TRANSACTION REPORT iria E AA AAA AAA 49 USER MAINTENANCE LOG ama AR NAAA 50 USER ACCESS LEVEE REPOR Torrado UI URETA RANA RARO aves vnnsateninncevaasacauiuaevensverenusesedunnaeseanacavandevenrens 51 HELP SC o O O senna 52 LNE CHAT aeran O 53 EOGGING OUT rr no
25. TADMIN Low Volume RDC Rev 042210 HELP The Help menu provides access to several links to help users learn more about the Low Volume RDC application and troubleshoot issues The items under the Help menu are eposits Search Upgrade AddUser EditUser Cha e Tutorial The tutorial is an easy to use online teaching tool that will navigate the user through the Low Volume RDC application All new users to the system should review the tutorial e FAQ The Frequently Asked Questions guide will help users troubleshoot issues they encounter with the installation of the scanner drivers scanner issues and application issues e User Manual The User Manual is a detailed user guide for the installation process the application and the scanner e Live Help The Live Help link will initiate a chat session with our technical team for issues the user maybe experiencing with the scanner or application Users should review the tutorial FAQs and User Guide to answer any questions before initiating a Live Chat session e Contact Us This will provide a support telephone number and email address if the Tutorial FAQs and User Manual do not help resolve any issues you are experiencing with the scanner or application 52 9 Low Volume RDC Rev 042210 Live Chat A Live Chat session can be initiated from the link at the bottom of the Make Deposit screens or from the Help Menu Users should review the tutorial FAQs and User
26. application extensive measures have been taken to maximize security and data integrity elf you are using a soft token to login to the application you will be prompted to select and answer three secure questions at your initial login Refer to the Soft Token Authentication section of the user manual on page 55 12 nm Low Volume RDC Rev 042210 Home Page After the user has logged into the application the application Home Page will appear The page displays messages and alerts as well as the links to other pages within the application osit Search Upgrade Add User Edit User Change Password Logout Help Welcome to Business Remote Deposit The cutoff time to submit deposits for processing on 05 15 2009 is 7 00 PM EST Your reports for work processed by the cutoff time should be available the next day by 7 00 AM Ho new messages Monthly Total Deposit Summary MOTE Home Screen Links e Home e Reports e Make Deposit e Search e Upgrade download scanner drivers e Add User e Edit User e Change Password e logout e Help eDepending on the user security level all the links may not be available Refer TIP to the User Security Levels section of the user manual on page 42 e Log in the LVRDC application daily to review message alerts and deposit TIP reports Low Volume RDC Rev 042210 Monthly Total Deposit Summary From the Home Page clients can view their deposit summary for the month by clicking the
27. ce for the status LED is 1 When the scanner is powered on and the USB cable is connected the LED will light up Red This indicates initial power and a PC connection to the scanner 2 Note Both ends of the USB cable must be plugged in for the LED light to turn Red If the LED does not turn Red check and reseat the end of the USB cable going into the PC and into the scanner and that the PC is turned on Then check to make sure your power source Is live 3 If the firmware and drivers have been properly loaded once the application launches and acquires the scanner the right LED will now turn Green 4 After the CheXpress CX30 is synchronized with the application the LED is used to detect the presence of documents in the entry pocket and will turn Orange once a document is loaded 5 After a document scan using the Scan amp Return mode the check will stop in the entry pocket and show a flashing Orange light This indicates the document has been scanned and it can be removed 6 A flashing Red LED indicates an error Select an eject option within the application if available or look for a document in the path and press and release the reset button on the side of the scanner 75 ES Low Volume RDC Rev 042210 How to Load Checks CX30 The manual drop amp slide feeder takes just one check at a time Use the following directions 1 Remove all rubber bands staple
28. cleaning card in the entry pocket e Open the application and initiate feeding You may need to nudge the card to get it to grab Low Volume RDC Rev 042210 Opening and Cleaning Scan Head Steps e Remove the top center cover e See figure 10 for opening the Scanhead outer door e The glass area can be wiped with an alcohol swab or damp cloth to remove any residue on the camera area e Do not use any sharp metal objects or you could scratch the glass e Close the scanner door and replace the top center cover e This is only performed when document images are unclear distorted or have a dark line laterally through every image 83 n Low Volume RDC Rev 042210 Common Scanner Errors Mis Feed The document failed to enter the path on time e Remove the document and re insert it e Check for bent or excessively curled leading edges and straighten as needed e fthey continue to get errors this might indicate that o The entry drive rollers may be dirty o Something may be lodged in the path Document Stopped in the path or did not exit on time e Remove the documents To clear the error condition e Remove the top center cover and open the access doors to remove the document e Check the leading edges and corners of the document and straighten as needed e An error where the document is stopping in the path repeatedly could indicate debris paper or a staple in the path Check if the document s leading edge loo
29. d at your convenience e The ability to have final approval on the deposit before it is sent to the bank giving you true separation of duties and oversight authority While we feel these control points help limit your exposure they are only effective if you choose to use them We encourage you to review all duties you have delegated and periodically inspect them to ensure they are being handled to your satisfaction Low Volume RDC Rev 042210 Installing the Software Low Volume RDC Installation Instructions e t is important that the scanner is not plugged into the computer until the sofware installation is complete doing so may corrupt the driver install e t is important that Windows Update be up to date before installing the TIP LVRDC software see Windows Update Instructions Document Please ensure that your PC meets the following minimum standards GHz Pentium IV processor or faster 1 6 GHz Pentium processor 1 GB RAM 512 MB RAM 1 5 GB free disk space 1 5 GB free disk space Windows XP Professional amp Vista 32 bit Windows XP Home amp Vista 32 bit USB 2 0 port USB 2 0 port 1 Logon to the LVRDC website and download the LVRDC software by clicking on the Upgrade link from the menu bar The LVRDC exe will be located on this page save the LVRDC exe file to your desktop and log out of the website Home Reports Deposits Search Upgrade Add User Edit User Change Password Logout Help 7 m Lo
30. date Critical Updates list TIP Low Volume RDC Rev 042210 The following screen will appear and confirm your current version of the Windows updating software If you need to update your current version of the Windows updating software you will be prompted to install it i Microsoft Windows Update Microsoft Internet Explorer Fie Edit View Favorites Tools Help E Is http update microsoft com windowsupdatey default aspx ln en us m ES el p Microsoft WindowsUpdate e E ia zr Page v EF Tools T ed gt di 3 dr dr Ap Microsoft Windows Update Quick Links Home Worldwide Search Microsoft com for ay Windows Windows Update Windows Family Windows Marketplace Office Family Microsoft Update Windows Update Home Checking if your computer has the latest version of Windows updating software for use with the website Options AO ASEO The website uses ActiveX controls to determine which version of the software your computer is running If you see an Review your update history ActiveX warning make sure the control is digitally signed by Microsoft before installing it or allowing it to run Restore hidden updates Change settings FAQ Get help and support Use administrator options Accessing Windows Updated via Internet Explorer v6 1 Open Internet Explorer v6 select Tools from the menu bar and select the Windows Update link MSN co
31. derstand that you and or your bookkeeper may have processes that rely on the check to properly post items to your accounting systems Low Volume RDC has included the following to assist in these processes and hopefully limit your need to retain the paper item e Deposit images made securely available on line for up to two years e Detailed and Summary reports pre and post processing are designed to assist in reconcilements e Ability to capture and download check specific accounts receivable information When destroying items you should use commercially reasonable methods for destruction Commercially reasonable methods include but are not limited to e Cross cut office shredders e Commercial secure shredding companies In general given the possibility for identity theft it is a good practice to have a shredder in your office to securely destroy all of your confidential information as well We understand that the allocation of responsibilities is different from one business to the other and is generally based on the availability of resources We do feel it necessary to remind you of the possible risks this introduces to you and ways that we have structured remote deposit capture to assist you in mitigating these risks Low Volume RDC assists you by e Only allowing deposits through remote deposit capture to registered accounts e Providing Detailed and Summary reports pre and post processing with item images for you review an
32. e once every six to twelve months Please reference the cleaning instructions section for specific instructions on how to properly clean the CX30 What are the minimum and maximum document dimensions for the CX30 Minimum Maximum Document Height 2 12 54 mm 4 13 105mm Document Length 3 19 81mm 8 98 228mm Document Weight ocan amp Return Mode 16 Ib 60gr sqm 28 lb 105gr sqm Pass Through Mode 16 Ib 60gr sqm 54 Ib 203gr sqm m Low Volume RDC Rev 042210 Windows Update Windows XP Accessing Microsoft Windows Updates via Microsofts Website 1 Open Internet Explorer any version 2 Go to www microsoft com 3 Select Downloads amp Trials and click the Microsoft Update link File Edit View Favorites Tools Help Go M http fie microsoft comfenfus derault aspx e x o B dr sb F Microsoft Corporation a fay fm b Page Tools GA e Upgrade your Internet experience Microsoft O s Your potentic Windows Office All Products BuyNow Downloads amp Trials Partner amp Customer Solutions Security amp Updates Training amp Events Support Ab Downloads amp Trials Visor TS n Center MSN Tech amp Gadgets Downloads Office Clip Art amp Media Office Marketplace Downloads Office Templates TechNet Evaluation Center Trial Software Windows Live Downloads Windows Media Player Downloads Windows Mobile Downloads e Install all updates listed in the Microsoft Up
33. ed or Deferred Deposits section Click the Deposit ID link to access the deposit 4 Enter deposit information 2 Scan and enter item information 3 Submit deposit You have saved deposits that have not been submitted Click any deposit ID in Saved Deposits to continue adding to the deposit To create anew deposit enter deposit information below Enter Total Deposit Information Enter the following information All fields are required After submitting your first deposit you will be able to add other deposits Deposit Type Select One zl Deposit Account Select One z Expected of Items in Deposit Expected Total Deposit Amount t Continue Select an Open or Balanced or Deferred Deposits 4 items found displaying all items Page 1 ID Deposit Status Deposit Account N ast Updated ByjExpiration Date Open Commercial 4734 oo 2 A support admin O5 12 2009 B EN E 6 Open Commercial 4784 0 00 ao Deposit support admin 05 12 2009 E3 365 Open Commercial 4784 0 00 o Deposit support admin 09 12 2009 X 365 Open Comrnercial 4734 0 00 o Deposit support admin 05 12 200 E3 4 items found displaying all items Page 1 6 Lock icon indicates that the deposit is locked by another user Low Volume RDC Rev 042210 Open or Balanced or Deferred Deposits Deposits that have been saved can be accessed from the Make Deposit link in the Saved Deposits section Deposits that have been saved
34. ems and then enter the amount for each item in the Item Amount box After each amount is entered click the Update Item Prev Item or Next Item button v 1 Enter deposit information 2 Scan and enter tem information 3 Submit deposit Scan Item 6 of 6 Place tlie item in the scanner then click Scan Item wiew Back Of Item Ti TF docs 7 4 z a A Eran a os lo 5 AM Punti ir ei niece as fr HS Ax o P Doo eene eu Sats Wego LAGS Bebokh bem 2D Enter the item information Item Amount t 0 00 Save 2 Continue Later SA Items Entered For This Deposit Click E to delete an item fram the deposit E 1020 f i Trai Tum ZW ds As 1030 8 E E E Total 5canned b 0 00 Total Declared s 1 07 1 94 Update Count Update Amount ap Error Message Some item s with 0 oo have been detected indicated by Correct those item s from the densi prior to submitting The item count and ar deposit total amount is unbalanced e The item amount will automatically update after you enter the amount of the item and click any button or link on the page the Next Item or Update Item e To navigate from one item to the next use the Next or Previous buttons at the bottom of the screen or click on the radio button to the left of each item in the Deposit Register Low Volume RDC Rev 042210 Scanning Items with Remittance Data To associate remittance data w
35. eposited through this application or taking the paper return to a local branch 3l nm Low Volume RDC Rev 042210 Preprocessed Reports The Preprocessed Report is used to verify deposits that have been submitted for processing on the current date or the past 30 days The report displays the deposit data before they are processed To access the Preprocessed Report follow these steps 1 Click the Reports link on the menu bar 2 Click Preprocessed Report 3 Select the date the deposit was submitted by clicking the calendar icon or enter the date into the field 4 Click View to generate the report Pre Processed Deposits Date 04 13 2009 View MM DD YYTYY The Deposit Summary report displays a high level summary of the deposits that were submitted on the date selected Low Volume RDC Pre Processed Deposits Report for ABC Company Click the Deposit ID of any deposit to view the items in that deposit Deposit Summary 2 items found displaying all items Page 1 Deposit ID Total of ltems Deposit Amount Submitted By Submitted Time 17 8 772 98 John Smith 05 12 2009 11 07 11 EDT Te 3 328 20 John Smith 05 12 2009 11 37 30 EDT 2 items found displaying all items Page 1 32 9 Low Volume RDC Rev 042210 To view the items and the images of the deposit click the Deposit ID number The Deposit Detail displays the items and associated extra data fields entered Deposit Summary Click the Dep
36. er by setting it back on the unit vertically 78 ES Low Volume RDC Rev 042210 Disconnecting the USB and or Power Cables Iii ul I usa NI AWY Fig 13 The correct way to remove a cable Fig 14 INCORRECT removal When removing or disconnecting the USB or Power Supply Cable from the CheXpress CX30 be sure to pull the cable straight back and remove as shown in Fig 13 DO NOT remove the cable by pulling up vertically or at an angle See Fig 14 Doing so can damage the connector The cables must be removed by gently pulling straight back on the cable from the connector Low Volume RDC Rev 042210 CheXpress CX30 Troubleshooting Clearing Jams lf a jam occurs the paper path must be cleared To do this follow these steps 1 Remove the cover to access the track 2 Clear the path of any jammed document and make sure that the rollers are free of paper and debris The front camera and internal path have access doors for easy removal 3 Replace the cover Document Feeding Problems The CheXpress CX30 was designed to be a manual drop 4 slide feeder If you notice feeding problems check the documents for bent or folded edges and for debris in the scanner document track If feeding problems are still experienced try cleaning the scanner using a CheXpress cleaning card and the procedures described within this users guide Check Images are Streaking of Fading If you notice either streaking o
37. g fields See your financial institution to activate a virtual endorsement For Deposit Only Merchant Name Credit Account Number Deposit Date M For Deposit Only Merchant Name Credit Account Number Routing Transit Number Deposit Date For Deposit Only PayeeAuthorizedEndorsement Credit Account Number Routing Transit Number y Deposit Date For Deposit Only Merchant Name Deposit Date M e f the back of the item is physically endorsed the virtual 34 n Low Volume RDC Rev 042210 Locked Deposit A deposit that is in an Open status will have a yellow lock symbol adjacent to the Deposit ID in the Saved Deposit summary If a user unintentionally left a deposit open and did not close the deposit another user can unlock the deposit and complete the deposit on their behalf 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit You have saved deposits that have not been submitted Click amy deposit ID in Saved Deposits to continue adding to the deposit To create a new deposit enter deposit information below Enter Total Deposit Information Enter the following information All fields are required After submitting your first deposit you will be able to add other deposits Deposit Type Select One Deposit Account Select One Expected of Items in Deposit Expected Total Deposit Amount Open Accounting 4784 1 024
38. ge will display indicating that a document needs to be inserted Windows Internet Explorer P3 AN Error Message No tem inthe scanner Please insert and then click Scan tem Scanner Jam If the document you are scanning jams as the scanner is scanning an error message will display indicating that you will need to remove and rescan the item Windows Internet Explorer EW A Error Message jam has occurred Please remove the item fram the scanner and rescan the item Scanner Not Detected If the scanner is not connected or if there is a communication error with the scanner to the computer an error message displays to check the connection to the computer Check to make sure the scanner is connected securely to the computer s USB port and the power supply is connected to an outlet If the scanner is connected the drivers have been installed and the scanner light is red contact customer support for additional assistance Windows Internet Explorer A Error Message Unable to communicate with the scanner Please check scanner connection to PC and try again 63 EN Low Volume RDC Rev 042210 Application Error Messages Deposit Lock A deposit that is in an Open status will have a yellow lock symbol by the Deposit ID on the Saved Deposit summary If a user unintentionally leaves a deposit open and does not close the deposit another user can unlock the deposit and complete the deposit on their behalf
39. ing found to display E Lock icon indicates that the deposit is locked by another user 1 Select a Deposit Type e Deposit e Returns Deposit NO Select the Account Number from the Deposit Account drop down box 3 Enter the number of items in the Expected of Items in Deposit field 4 Calculate the total dollar amount of the items in the deposit and enter in the Expected Total Deposit Amount field 15 mnm Low Volume RDC Rev 042210 5 Click the Continue button to go to the Scan page Enter deposit information 2 Scan and enter item information 3 Submit deposit To create a new deposit enter deposit information below Enter Total Deposit Information Enter the following information All fields are required After submitting your first deposit you will be able to add other deposits Deposit Type Deposit Account Commercial 4784 y Expected of Items in Deposit 3 Expected Total Deposit Amount i 225 00 Continue Reset e Click the Reset button to clear the data in the fields and cancel the deposit or to start the deposit over 16 n Low Volume RDC Rev 042210 Scan and Enter Information Place the item in the scanner and click the Scan Item button If there are more items that need to be scanned place the items one at a time in the scanner feed tray and click Scan Item v 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit Scan Item 0
40. it or in any previous deposits submitted within the last 30 days After the Submit button is clicked if any duplicates are detected the duplicate item must be deleted from the deposit before it can be submitted successfully The following message is received in the Deposit Register A yellow caution triangle indicates which items have been flagged as a duplicate Items Entered For This Deposit Click e to delete an tem from the deposit INo Item Amount Del imm dixe o s fei dr 0 ia fem Mise o Le E po MK e a no CE 4 E 4 Total Scanned a 162 00 Total Declared a f 243 52 Update Count Update 4mount Error Message Some duplicate itern s have been detected indicated by i Ji Correct those item s from the deposit prior to submitting The item count and or deposit total amount is unbalanced elf the item that was detected as a duplicate is an item that has been returned and you are scanning the item to redeposit the wrong work type has been selected to process the deposit Go to the Make Deposit page delete the deposit and create a new deposit by selecting the Return Deposit work type from the Deposit Type drop down box eAfter the deposit is submitted duplicate detection is performed for the previous 90 days If a duplicate item is detected it is automatically removed from the deposit and the deposit ticket is reduced by the duplicate amount The P
41. ith an item the user can add extra data fields See your financial institution to associate up to four data entry fields with each item After the item is scanned there are two options to enter the extra data for the items 1 Scan one item at a time enter the amount in the Item Amount box and extra data fields and click the Update Item button 2 Scan all items enter the amount of each item and enter the additional information in the extra data fields Click Update Item after all fields have been entered Click the next item in the Deposit Register Repeat until all the amounts and extra data fields have been entered for each item Y 1 Enter deposit information 2 Scan and enter item information 3 Submit deposit Scan Item 2 of 2 Items Entered For This Deposit Click X to delete an item from the deposit Place the item in the scanner then click Scan Item TET Rem aa Ha View Back Of Item GA raza PT lo e dE yo o e Y af lee o sl i Dase Fou dnd sx ARK amp AE El A us E E aE a i CE W HEEE ESA LzbSNLig tibo sf HE t E Total Scanned 2 0 00 Total Declared E 2 12 00 Enter the item information Count Update Amount Item Amount 0 00 cd Sse es eas have been detected indicated by d Error Message Some item s with 40 00 INVOICE e CUSTOMER ACCOUNT Correct those item s from the deposit prior ta subm
42. itting The item count and or deposit total amount is unbalanced Update Item Next Item Save amp Continue Later eThe item amount will automatically update after you enter the amount of the TIP item and click any button or link on the page the Next Item or Update Item eTo navigate from one item to the next use the Next or Previous buttons at the bottom of TIP the screen or click on the button to the left of each item in the Deposit Register Low Volume RDC Rev 042210 Updating Deposit Items and Amounts If the Total Scanned count or amount does not match the Total Declared count or amount the deposit will be out of balance If the Total Declared count needs to be updated enter the new item count and click the Update Count button Items Entered For This Deposit Click X to delete an item from the deposit ifie iem o C fes dms 0 C sfr dmm GI efe dmm C efe O E i Total 5canned y 043 62 Total Declared a i 943 62 qunm Update Amount bedared Items has been successfully updated You may now submit your deposit 21 m Low Volume RDC Rev 042210 If the Declared Deposit Amount needs to be updated enter the new deposit amount and click the Update Amount button Items Entered For This Deposit Click X to delete an tem from the deposit No Item Amount Del Efe freee o e fes e lo Cs fies O C sfr O shes O Cia dem o C fa ima
43. ket Entry Tray C Exit Door Shown in the closed position LED Status Indicator Locking Tabs Fig 2 Reset Button Exit Door Shown in the open position Fig 3 USB Port Cable Channels 72 ES Low Volume RDC Rev 042210 Un Boxing the CheXpress CX30 step 1 Lay the box on its side and slide out the packaging and scanner Lift off the top plastic insert USB cable is inside then lift the scanner from the bottom insert Fig 4 USB Cable Inside on top of plastic insert _ p Scanner wrapped Inkjet Cartridge Power Supply in plastic bag WARNING Before powering on the scanner you will want to install the LVRDC Software See Installing the Driver Files section on page 5 for instructions Setting Up The Scanner 1 Install the LVRDC software onto operating PC before connecting device see section on Installing USB Driver 2 Place the unit on a flat surface near the PC and away from direct light 3 Connect the power cord for the external power supply to the power supply and then plug in the connector into the bottom access but do not connect to the power source until the LVRDC software has been loaded 4 Connect the USB cable by plugging it into the bottom access port 5 Note Route the two cords through any of the three cable channels to provide the best routing for you environment 6 Make sure the CheXpress CX30 is unplugged from power outlet Verify that the red
44. ks OK or is catching on something e All of the main rollers may need to be cleaned No Checks e Ascan cycle has been initiated but the status LED is not indicating that a document is present e Reinsert the document and insert them back into the entry pocket Slide them forward until the LED comes on e This typically can happen when a scan cycle is initiated and the LED is not on 84 n Low Volume RDC Rev 042210 No Scanner The scanner was not found while attempting to initialize e The status LED must be Red for the application to acquire the unit e Check the USB cable connections or try a different cable e Try adifferent USB port e Verify that the PC has the proper drivers and the scanner firmware file is installed e Look in Device Manager for TS Device ePeriodic and scheduled cleanings should be performed before determining if any further troubleshooting is needed See the scanner cleaning section eThe CX30 scanner performance will depend on how the application has been written and the general speed of the PC processor memory and hard drive TIP 85 nm Low Volume RDC Rev 042210 Frequently Asked Questions How many checks per minute should my CX30 scan The CX30 is a manual feed scanner and its performance is dependent upon the operator The CX30 has a rated speed of approximately 30 documents per minute DPM in scan and return mode Actual throughput will vary depending on the PC co
45. m Microsoft Internet Explorer File Edit View Favorites BEEN Help Mail and News la aa 29 Pop up Blocker PA Favorites 2 re Manage Add ons be Internet Options 88 n Low Volume RDC Rev 042210 Windows Vista Windows Updates can be accessed multiple ways Option 1 select Start Windows Orb and in the Search field type Windows Update Programs e Windows Update cpsit Documents Pictures Music Games Recent Items computer Metwork Connect To Control Panel Default Programs p Search Everywhere J Search the Internet Help and Support EL E me o mm windows update x ees m sop j i E Ah Click Windows Update after it appears in the Programs list to see a list of available updates m Low Volume RDC Rev 042210 Option 2 Internet Internet Explorer ey E mail Windows Mail wal Welcome Center ps Y Windows Ultimate Extras gt Windows Media Player fay Windows Photo Gallery a Windows Live Messenger Download e Windows DVD Maker Ej Windows Meeting Space gt All Programs Start Search D P UDISK E Control Panel Home System and Maintenance Security Network and Internet Hardware and Sound Programs User Accounts and Family Safety Appearance and Personalization Clock Language and Region Ease of Access Classic View Security Center Check for updates e Check firewall stat
46. n a good image 3 The deposit is balanced Scan Item 2 of 2 Items Entered For This Deposit Click X to delete an item from the deposit Place the item in the scanner then click Scan Item View Back Of Item No Item Amount Del ea ee eee e ife heme E LL a coo Pa 0 om A ERE al JE E DID ey a me _ bas A la fate AAA ee A ee CA ae fe PS o ERE FU re A KR sl a MBSR ATLA ET BZ65Lh 276 e o md Total Scanned 2 184 00 NN Total Declared fz 184 00 Enter tlie item information Item Amount 105 00 Update count Update Amount PROPERTY 1 CUSTOMER ID 73 INVOICE E CUSTOMER ACCOUNT amp 3 Hext Item Update Item Save amp Continue Later 5 T b mi it Er E P az it 28 m Low Volume RDC Rev 042210 Duplicate detection is performed on the items when Submit is clicked Duplicate detection validates duplicate items are not contained within the deposit or in any previous deposits submitted within the last 30 days After Submit is clicked if any duplicates are detected the duplicate item must be deleted from the deposit before it will get submitted successfully If there are no duplicates detected in the deposit the deposit is successfully submitted The following confirmation message is received Y Enter deposit information Y 2 Scan and enter item information Y 3 Submit deposit Your deposit has been submitted Thank you f
47. nfiguration physical size of the items scanned mode of operation Pass Thru Scan amp Return or Scan Park amp Return and ultimately the operator s proficiency For a typical operator the expected speed range is 10 20 DPM Why Am Getting Skewed or Short Images If you notice that the images are skewing or coming up short pay attention to inserting the documents flat into the entry tray and sliding them into the path Documents inserted with a tilt or skew can be pulled into the scanner tilted and can cause image quality issues What is the proper sequence of the LED lights when the scanner is powered on The proper LED sequence is for the LED to come on red when it is attached to power and to the PC This is followed by the LED turning green once the application has been launched If the LED does not come on red check the USB cable connection and the power If the LED is red but will not turn green contact customer support for assistance with checking firmware and reloading the drivers What is a safe distance to keep the power supply from the CX30 check scanner to prevent electromagnetic interference with the MICR read head in the scanner Keep power supplies and other electromagnetic devices 10 12 inches away from the scanner to keep them from interfering with the Magnetic read head How often should the CX30 check scanner be cleaned The recommended cleaning cycle is only as needed A typical cycle may b
48. nt and or deposit total amount is unbalanced 67 nm Low Volume RDC Rev 042210 Session Timeout The application session will timeout after 15 minutes of inactivity The user is automatically logged out and will have to log back in to the application to resume working You are no longer into DEPOSIT24 System Please click here to login again Technical Error If the application cannot communicate due to o a technical error with the computer e the application becomes unavailable e the internet connection has been lost An error message displays notifying the user that a technical error has occurred Items that have been scanned should be saved After connectivity has been restored the deposit can be accessed To ensure all item images have been saved review the deposit prior to scanning additional items or submitting the deposit Windows Internet Explorer successful before you scan the next item IE is very important that you verify the last itemimage Failure to verytiy the last tem image could result in the deposit being out af balance Error Message 4 technical issue has occurred in your internet connectivity verify the last tem was scanned 9 Low Volume RDC Rev 042210 Scanner User Guide CheXpress CX30 Low Volume Remote Deposit Capture Check Scanner Scanner Maintenance and User Guide 9 Low Volume RDC Rev 042210 AY A rA a Y Ail LILIA mo MCU IA Tr
49. nt in a residential area is not likely to cause interference due to Its Class B rating About the CheXpress CX30 The CheXpress CX30 Low Volume Remote Deposit Scanner is an easy to use compact scanner that connects to a personal computer PC The CheXpress CX30 automatically scans the front and or back of checks and also reads the MICR Magnetic Ink Character Recognition code line The images and data are then transmitted through a Universal Serial Bus USB interface to the PC The CX30 model has a single item manual drop amp slide feeder that offers several modes of operation The default mode is a Scan amp Return operation Other options are Pass Thru and Scan Park amp Return These are controlled through the application and by the exit door position The CX30 model is rated at up to 30 documents per minute DPM scanning speed Speeds and will vary based on the applications used the PC processing speeds and mode of operation The CX30 uses mini connectors in a recessed area in the bottom cover along with multiple cable channels to minimize desk foot print and increase placement options The scanner does not use an On Off switch but does have a momentary Reset Button that can be pressed to reload the scanner application The CX30 is powered off when the PC powers down as it senses the loss of power to the USB port 71 EN Low Volume RDC Rev 042210 CheXpress CX30 Features Fig 1 Entry Poc
50. of 5 Items Entered For This Deposit M MMMMMMMMMMIIIEAML LE Click X to delete an item from the deposit Place the item in the scanner then click Scan Item remm lem C CS Del aE E p Ho sf ff NE mmi n PLE 1 E lt I Total Scanned 0 00 s Total Declared s 200 00 Enter the item information r tf Item Amount 0 00 Update Count Update Arnount the item count and or deposit total amount is unbalanced Have questions PEO e Scan the item before entering the Item Amount e After clicking Scan Item wait until the image appears before scanning TIP the next item 17 m Low Volume RDC Rev 042210 After the item has been scanned the item amount must be entered as indicated by the yellow triangle adjacent to the item Items Entered For This Deposit Click e to delete an item from the deposit gt Wien Wee behor kon O 4J0 00 la sir a Total Scanned 6 0 00 Total Declared 6 1 071 94 Update Count Update Amount ap Error Message Some item s with 0 00 have been detected indicated by 423 Correct those item s from the deposit prior to submitting The item count and or deposit total amount is unbalanced 18 nm Low Volume RDC Rev 042210 There are two options for entering item amounts 1 Scan one item at a time enter the amount in the Item Amount box and click the Update Item button 2 Scan all it
51. ons when you log on To verify your identity you will be asked to provide the correct answers Do have to answer a security question every time log on It is unlikely you will be required to answer security questions every time you log on The security system checks the computer you are using to access this application The system remembers the computer s you register and takes additional steps to verify your identity only if you log on from a new computer The user will then select three questions that will be prompted if the user logs in from a different computer or if their internet cookies have been deleted Security Registration Select your personal security questions from the Question drop down menus below and enter your answers in the Answer fields Answers may include only numbers and letters and should not include special characters Fields in bold are required When you have finished click the Continue button Answer v Select a question e rene 20 character limit 20 character limit Low Volume RDC Rev 042210 Select and answer three security questions from the available drop down list e Only letters numbers and spaces are allowed in each answer e Special characters such as 96 are not permitted e Aquestion may only be selected one time Duplicate questions are not permitted Security Registration Select your personal security questions from the Question drop down menus below and ente
52. or using OnSite Deposit Post Processing Report will be available after 7 00am on 05 12 2009 Items will be deposited on 05 12 2009 Deposit ID 17 Total Item Count 6 Total Deposit Amount 673 98 Make Another Deposit 29 9 Low Volume RDC Rev 042210 Jegrzte 8 GV EZ UTR Image Quality Analysis is performed on each item to ensure that a good image has been captured from the scanner When Submit or Submit for Approval is clicked any images that fail image quality analysis will be flagged with the yellow caution triangle in the Deposit Register An error message will also be displayed in the Deposit Register and below each item image v 1 Enter deposit information i 2 Scan and enter item information 3 Submit deposit Scan Item 1 of 5 Items Entered For This Deposit Click o to delete an item from the deposit Place the item in the scanner then click Scan Item TTE free ENIMS Par View Back Of Item GA uss os E E E o M a_i IM ODO Core 2 Se s ll A n 3 Date E s 525 511 TN ERE IHE Bt uw i l K 12534719931 Total Scanned 1 0 00 Total Declared 5 t 200 00 Update Amount Accept Image oO Item Validation Message Image quality has failed for this item please click on the X beside the item to delete the image and rescan If the image is good click on the Accept Image link Enter the item information a Ea Message B me Ferne WE
53. osit ID of any deposit to view the checks in that deposit 2 items found displaying all items Page ST Deposit ID Total of Checks checks Submitted By Submitted Time support admin 04 17 2009 11 26 13 EDT 495 433 518 75 support admin 04 17 2009 11 53 21 EDT 2 items found displaying all items p 1 Deposit Details 495 Click the Sequence of any check to view the scanned check image 3 items found displaying i to 5 lt lt First Previous Pages 1 2 Next gt Last gt gt Sequence Routing Account Property Customer ID Invoice Customer Acct 3310001038 253174893 6265412 453 75 Crestview CVi1205 12549 55856 R 053101121 1234567 T 25 00 Lake Vista 140542 12787 67254 253174893 6265412 1009 125 00 Willow Springs WS4824 12446 22768 wee 253174893 6265412 1018 100 00 Crestview Cv3378 12766 22701 3310001044 253174893 6265412 1015 200 00 Forest Glen Faoi20 12227 10509 9 items found displaying 1 ta 5 lt lt First lt Previous Pages 1 2 Mext gt Last gt gt To view the image of an item click the Sequence The image of the item will be displayed in a separate window e Show Item Images Page Microsoft Internet Explorer DATE jS rec 9 28 20 Jenae detis Yi 1 tido Porres RERE DEL LEGE 600c ZL BN Auedwoy 9g Aum Usodag 104 Low Volume RDC Rev 042210 Virtual Endorsement Each client can choose from one of four virtual endorsements which include the followin
54. ost Processing Report details the duplicate items that were removed Review the Post Processing Report section for details of this report 37 m Low Volume RDC Rev 042210 Search sitsCSearch Upgrade AddUser Edit User Home To search for an item click the Search link in the Home Menu Search Search Criteria Credit Account Number fs Debit Account Number fs Check Number Work Type 7 Start Date EY uc EE MM DD YYYY End Date gt MM DD YYYY A The Search function allows for a search to be performed on items from deposits that have been processed in the past two years 1 Enter Search Criteria by entering data into any or all of the Search Criteria fields 2 Select a date range and click Search Records 38 ES Low Volume RDC Rev 042210 Search Results The Search results display the items that match the search criteria that were selected Click the Trx Id number to display the associated item image If the correct item is not found click Refine Search button to enter new search criteria Search Results Search Results Processed Date Range 04 15 2009 04 15 2009 31 items found displaying all items Page 1 Credit Acct iChk Amount Debit Acct SIS MGT Deposit Correction 77 27423295 50 00 005720985 Deposit 04 15 2009 IRD ABC Company 27423296 97 50 245875359 Deposit 04 15 2009 IRD ABC Company 27423297 174 51 758495
55. ou have Windows set to You receive updates Get updates for more products Low Volume RDC Rev 042210 Low Volume RDC Rev 042210
56. pplication 45 nm Low Volume RDC Rev 042210 Transaction Detail Report On the Transaction Summary Report screen clicking on the IRDs detail link accesses the Transaction Detail Report This report lists all the deposits processed by the date selected All column headings are sort fields allowing the column to sort when clicked This report can also be downloaded into a CSV or Excel document To view the image of the item click the Trx Id link Home Reports Scan Search Upgrade AddUser Edit User Low Volume RDC Transaction Detail Report for ABC Company Date D4 22 2009 Deposit Number 1920875 Processing status IROD Deposit Account 00051262731 41 items found displaying all items Page 1 Eod umm Routing Debit Acct 27756132 5205 20 053207766 112254888 27756133 353 30 053274155 002154885 27756134 102 14 053202556 rT885542568 002306 27756135 203 08 053200666 254708635 001939 27756136 5202 053200983 487590587 150537 5 items found displaying all items Page 1 Export options CSV Excel 46 ES Low Volume RDC Rev 042210 Deposit Summary Report On the Transaction Summary Report screen clicking the Total detail link accesses the Deposit Summary Report This report lists each deposit that was submitted Click the underlined deposit amount to display the items in the deposit batch Deposit Summary Report for ABC Company Indicates Representment Date D4 22 2002 Deposit Numbe
57. pplication Contact your Financial Institution to determine if you are using this feature Users will login to the application with their Company Name Login ID and Password Login To log on to this application enter your Company Name Login ID and Password below Fields in bold are required When you have finished click the Login button Company Name Login ID Po Password Po lf you have forgotten your Company Name Login ID or Password please call the customer service number listed below Security Because of the sensitive nature of the information contained within this application extensive measures have been taken to maximize security and data integrity 55 ES Low Volume RDC Rev 042210 The first time the user logs in to the application the following registration page is presented Review the statement and click Register to proceed Enhanced Security Features An additional layer of security is now included in the logon process for this application The enhanced security features provide extra protection of your company s information against unauthorized users You may encounter new steps in the logon process because of the new security features How do the new security features work The new features enhance the process used to verify your authorization to access this application The process now includes security questions to which only you will know the answers You may be presented with these questi
58. r 1920875 Processing status IAD Deposit Account 00051262731 41 items found displaying all items Page 1 Taid Chk Amount Debit Acct Check 27756132 5205 20 053207766 112254888 5234 27756133 5330 053274155 002154885 r208 27756134 102 14 053202596 788554258 27756135 5203 08 053200666 254708835 001939 27756136 55202 053200983 487506587 150537 5 items found displaying all items Page 1 Export options Excel Low Volume RDC Rev 042210 Deposit Correction Report On the Transaction Summary Report screen clicking the Adjustments detail link accesses the Deposit Correction Report This report details any corrections to the item amounts in the deposit for the date selected e Credit adjustments reflect items that are submitted that are less than the actual item amount entered o Theitem amount is corrected and a credit adjustment ticket is inserted to increase the total deposit amount e Debit adjustments reflect items that are submitted that are more than the actual item amount entered o The item amount is corrected and a debit adjustment ticket is inserted to decrease the total deposit amount Make De osit Search Upgrade Add User Edit User Home Reports Logout Help Deposit Correction Report for ABC Company Back j iate processed 4 22 2009 One item found Page 1 ar4405 TSB3T12 100 00 One item found Page 1 e More details about the deposit correction will be sent to you by yo
59. r Password please call the customer service number listed below Security Because of the sensitive nature of the information contained within this application extensive measures have been taken to maximize security and data integrity If this is your first login you will be required to change your password Password Rules e Minimum length of 8 characters and a maximum of 16 Password must contain at least one numeric character Users are required to change their password every 30 60 or 90 days as required by your local administrator 11 m Low Volume RDC Rev 042210 Change Password Your password must be changed in order to continue Fields in bold are required When you have finished click the Continue button Company Name Login ID Current Password New Password New Password Verification Note Your password must be between 8 and 12 characters contain at least one letter and one number and cannot contain a sequence of the same character repeated more than twice in a row To help safeguard your privacy and security your User ID and password should never be the same as one another Choose a password which can t be easily guessed Avoid using easily obtained or personal information such as your name the names of family members or pets names Avoid using words found in dictionaries Security Because of the sensitive nature of the information contained within this
60. r fading on the images the scanheads may require cleaning Refer to the next section on cleaning the scanheads m Low Volume RDC Rev 042210 CheXpress Operator Maintenance Over time ink dirt and dust particles will collect on the scanner rollers and document track Therefore it is necessary to clean these areas on a regular basis to assure reliable performance Tips for performing preventative maintenance by the user on the CheXpress CX30 include e A Periodic inspection of the document track area can be done You can open the outer scanhead door to look at each scanhead fig 10 e Have a can of compressed air available to blow out the document track on a regular basis The area below the outer scanhead is a dust collection bin Be sure to blow out this area when doing periodic cleaning e Purchase the CheXpress cleaning cards to have on hand for regular cleaning maintenance Run several scan cycles flipping the card between cycles Allow the card to scan through the entire path with the exit door open Run this through several times while flipping the card end to end and top to bottom e Inspect the quality of the captured images on a regular basis If the image quality drops off inspect and clean the scanheads following the procedure to open the out scanhead door and wipe down the camera surfaces If this does not correct the problem contact your service provider Cleaning the Scanner Cleaning the Rollers Magnetic Head
61. r your answers in the Answer fields Answers may include only numbers and letters and should not include special characters Fields in bold are required When you have finished click the Continue button Select a question What is your favorite animal Who was your childhood hero What was your dream job as a child What was your favorite place to visit as a child What is your biggest pet peeve What is the last name of the author of the best book you ever read What is the first musical instrument you learned to play What is your favorite candy Where was your wedding rehearsal dinner held Who is your favorite painter What is the nickname you gave your favorite grandparent Where do you want to retire What is your dream car Where your nearest sibling live 20 character limit After selecting and answering three questions click Continue Low Volume RDC Rev 042210 Review the questions and answers and if they are correct click Complete Registration or click Edit and make the necessary changes Security Registration Confirmation Please verify that the security Questions and Answers listed below are correct To edit an Answer orto select a new Question click the Edit button When you are ready click Complete Registration 1 Question as What is your favorite animal 2 Question What is the first musical instrument you learned to play saxophone 3 Question Answer Where do you want to re
62. s paper clips pins etc 2 Hold the item with the front of the item facing out and away from the scanner see Fig 8 Recommended scanning procedure is to first select the Scan option then insert the check flat into the entry tray and slide forward until it is pulled into the scanner You may need to nudge the check if it is placed in the scanner prior to selecting the Scan option to get it to grab 3 The status LED should momentarily turn Orange and the motor should start and take the check into the path 4 Depending upon the scan mode selected by the application and the open or closed position of the exit door the document will either scan through the unit and stop in the exit door or scan and return to the entry tray for easy removal Fig 7 Fig 8 76 ES Low Volume RDC Rev 042210 Opening the CX30 Gently pull out the tabs on the top scanner cover Lift up on the cover to open Fig 9 Opening the Camera Door Outer camera door Pinch latch to pivot door open The internal path offers a straight through or U path and has several doors to provide easy access for removing stuck or damaged documents The cameras can be easily cleaned by opening the outer camera door The cameras are recessed to minimize getting any dirt or debris on them but the CX30 has been designed to make it easy to access both cameras TI m Low Volume RDC Rev 042210 Opening the Internal Path Replace the cov
63. seccceeseccceeeccessecscsuseseceesesssusecsceusesssueeesssusecseesessseeeessssessssesesssegsss 83 COMMON SCANNER ERRORS 5 25 22 9 59 4958 8 c TERH an QE ENFIN ax NER PARERE SE NEA d a QS FUE OR au aS Su A E DVRs idiota 84 PS E E E sea 84 Document Stopped rice 84 DEG V ar 84 NO O eI RR 85 FREQUENTLY ASKED QUESTIONS scesscceacssscacatevecctatestucsetesasecatassaguatewosatatestusundesacweatassasnatesosatatentusandessaweatanhenmatenavaretennesep 86 WINDOWS UPDATE ntis imas rita 87 VIT E E Ae a E 87 WINDOWS VWISCO MT 89 e Click on any heading to go directly to that section in the User Guide Low Volume RDC Rev 042210 Client Obligations While we have made every attempt to mitigate risks for all parties with the controls we have added to the system there are a few areas that you as a user of remote deposit capture need to understand and prepare for They include e Client Confidential Information e Duplicate Presentment of Items e Destruction of Previously Captured Items e Delegation of Bookkeeping Authority Checks generally contain information or you as a receiver of the payment may collect information that provides you with a higher level of confidence in the check as payment Many checks or verification processes include e
64. that have been locked out delete users from using the application change security levels or change basic user login information If a user has been locked out follow these steps 1 Select the user name from the drop down box 2 Enter a new password in the Password and Password Verification fields 3 Uncheck the Account Locked checkbox 4 Click Save Home Reports eposit Search Upgrade y Change Password Logout Help Edit User Edit User User Information User Account Information Firstname A Password wae oT m Password expiration period days address time 2 SSCS AAA Country Zipcode United States 8 w Change password at next login C City Last login ciie Account locked F Account deleted C Primary phone Secondary phoe Security level aly Mobile phone po l Email Address OOOO Required field PEF d Save Reset 41 mnm Low Volume RDC Rev 042210 User Security Levels Simple User Limited User Approver Approver Administrator Level 1 Submit amp Download Perform d Posting File Pelie Upgrades 8 Deposits PS Submit All lower All lower Add and Edit Search deposits for level level Users approval functions functions All lower Submit amp All lower level delete level functions deposits functions Change Password LEVEL 1 LEVEL2 LEVEL3 LEVEL4 LEVELS SUPPORT FUNCTIONS Reports Y Y Y Search Y Y Y Change Password Y Y Y Download Posting File Add
65. tire tahiti Complete Registration Once the user has completed the soft token registration the user will be logged in to the application Home Reports Make Deposits Search Posting File Upgrade AddUser Edit User Change Password Logout Help Welcome The cutoff time to submit deposits for processing on 04 03 2009 is 3 00 PM EST Your reports for work processed by the cutoff time should be available the next day by 7 00 AM Ho new messages Total deposits made this month more 58 n Low Volume RDC Rev 042210 If user s Internet Cookies have not been deleted on the computer future logins for a registered login ID will not encounter soft token questioning and the following message will be displayed after the login page Performing token authentication please wait If the user logs in from another computer or their internet cookies have been deleted the user will be prompted with a Security Question Enter the answer to the soft token question and click the Login button Security Question Please verify your identity by answering the Security Question below When you are finished click the Log On button Question What is the first musical instrument you learned to play Answer ee If you have forgotten the Answer to your Security Question please call the customer service number listed at the bottom of your screen for assistance elf the user forgets the answer to their security question s
66. ur Financial Institution 48 ES Low Volume RDC Rev 042210 Duplicate Transaction Report On the Transaction Summary Report screen clicking the Duplicate detail link accesses the Duplicate Transaction Report Duplicate detection is performed when a deposit is submitted against items from the previous 90 days Duplicate items are removed from the deposit and the deposit ticket is reduced by subtracting the duplicate items The Duplicate Transaction Report lists the duplicate item as well as the original item that was deposited The report can be found under the Post Processing Reports by selecting a deposit date Home Reports Scan Deposit Search Upgrade Add User Edit User Change Password Logout Client Duplicate Transaction Report for ABC Company Back J Duplicate Transaction Report on 04 02 2009 One item found Page 1 ABC Company 063000047 3446772588 1344 95 03 27 2009 04 02 2009 26414286 26713862 One item found Page 1 e Click the Original or Duplicate Trx ld number to display the item image e Underlined Column Headings are Sort Fields 49 EN Low Volume RDC Rev 042210 User Maintenance Log The User Maintenance Log lists users that have been modified during the date range specified The date range for the report may be up to 31 days Home Reports sits Search Upgrade AddUser Edit User Change Password User Maintenance Log Report for ABC Company Back j From Date 03 06 2009 To Date 04 03 2008
67. us Windows Update Turn automatic updating on or o Additional Options Internet Options E Select Start and click Control Panel cpsit Documents Pictures Music Games Recent Items Computer Network Connect To Control Panel Default Programs Help and Support mem mn Windows Firewall e Turn Windows Firewall on or off am Allow a program through Windows Firewall Windows Defender Scan for spyware and other potentially unwanted software Change security settings Parental Controls Set up parental controls for any user BitLocker Drive Encryption e Protect your computer by encrypting data on your disk Check this computer s security status Check for updates Delete browsing history and cookies i View activity reports Turn automatic updating on or off Require a password when the computer wakes View installed updates Manage browser add ons e Manage BitLocker keys Low Volume RDC Rev 042210 Control Panel Classic View Control Panel Home e Classic View 2 Select Windows Update Add Hardware Game Controllers E Personaliz a Tablet PC Settings Category a Administrat Tools p Indexing Options 5 Phone and Modem E n Taskbar and Start Menu aixxuwWledeor Device Ease of Folder AutoPlay Backupand BitLocker CinePlayer Color Data Sources Date and Default Restore C Drive En DVD
68. us Updating component registration Creative Payment Solutions Inc lt Back Next gt Low Volume RDC Rev 042210 6 Select Finish to complete the LVRDC software Installation ES 35 Low Volume RDC Setup Completing the Low Volume RDC Setup Wizard avs Select Finish to complete the installation of Onsite Deposit LVRDC Please Restart your computer before connecting the C830 scanner AN i me mia krk ah 2100100 i TE EPT z Back Cancel 7 The scanner may now be connected to the computer 8 An icon is created on your desktop after installation called Low Volume RDC Double click the icon and log into the Low Volume RDC website At this point the scanner should be initialized and ready for scanning a deposit elf you encounter any errors installing the scanner and or software please reference the FAQ s located under the Help menu If you continue to encounter technical issues please contact our technical support staff at 800 518 9365 option 3 10 n Low Volume RDC Rev 042210 Logging In 1 Enter Company Name Client Short Name Login ID and Password 2 Click the Login button Login To log on to this application enter your Company Name Login ID and Password below Fields in bold are required When you have finished click the Login button Company Name Login ID Password DO E If you have forgotten your Company Name Login ID o
69. ut Reports Reports for ABC Company Transaction 5ummary 04 03 2009 de a Start Date 04 03 2009 End Date 04 02 2009 User Maintenance L Report User Access Level Report As Of 04 03 2008 e All reports listed under the Post Processing Report detail TIP deposits that have been processed by your Financial Instution 44 ES Low Volume RDC Rev 042210 Transaction Summary Report The Transaction Summary Report gives a high level total of deposits that were processed on the date selected To see the detail of each report click the detail link Home Reports Make Deposits Search Upgrade Add User Edit User Password Logout Transaction Summary Report for ABC Company Back j Date processed 03 20 2009 l 948 92 Il E 945 929 detail Pulgusimeents mms ILU detail Duplicates e ORI detail Dll R E UEE OOO detail eTo see a list of all the items deposited for the date selected click the detail link next to the IRD amount eTo see a list of all the deposit batches submitted for the date selected Click the detail link next to the Total amount elf there was an adjustment made to the original deposit click the detail link next to the Adjustment amount elf there were duplicate items stopped from being processed click the detail link next to the amount The Returns link does not apply to this a
70. w Volume RDC Rev 042210 The LVRDC install icon will appear on your desktop wf LRD exe Description This installer database contains the logic and data required to install Low Volume ROC Company BEST File Version 0 0 0 0 Date Created 5 18 2009 3 17 PM Size 11 0 MB 2 Double click the LVRDC exe icon to initiate the installer Low Volume RDC Setup Installing LYROC Preparing Installation 3 The Welcome screen will load Select Next to proceed to the Install screen Welcome to the Low Volume RDC Setup Wizard The Setup Wizard will install Low Volume ROC on your computer Click MexE to continue or Cancel to exit the Setup Wizard a eh o0 Y dh prre a hens Y TA ADAM AE TNT 17 dd Y T DCC CX30 Low Volume RDC Rev 042210 4 At the Ready to Install screen select Install Low Volume RDC Setup Ready to Install The Setup Wizard is ready to begin the Low Volume ROC installation Please ensure that the CX30 scanner is NOT connected to the computer until the install process has completed Doing 50 may corrupt the driver installation Click Install to begin the installation Click Cancel to exit the wizard Creative Payment Solutions Inc 5 The installation progress screen will load Eon Low Volume RDC Setup eJ Installing Low olume RDC Please wait while the Setup Wizard installs Low Volume ROC This may take several minutes Stat
71. y now submit your deposit for approval INVOICE 8 CUSTOMER ACCOUNT amp Update Item Mext Item Submit For Approval Save amp Continue Later 26 m Low Volume RDC Rev 042210 Duplicate detection is performed on the items when the Submit For Approval button is clicked Duplicate detection validates duplicate items are not contained within the deposit or in any previous deposits submitted within the last 30 days After clicking the Submit For Approval button if any duplicates are detected the duplicate item must be removed from the deposit before it can be submitted successfully lf there are no duplicate items detected in the deposit the deposit is then successfully submitted for approval The following confirmation message is displayed Y 4 Enter deposit information V 2 Scan and enter item information V 3 peter deposit Your deposit has been for approval Thank you for using Deposit24 This deposit must be approved and submitted using a login with a higher security level Deposit ID 17 Total Item Count amp Total Deposit Amount 673 98 Continue Working On This Deposit 27 ES Low Volume RDC Rev 042210 submitting the Deposit User levels 3 4 and 5 have the ability to scan and submit a deposit Before the Submit button is enabled the following items must be completed 1 Item Amount must be entered for all items 2 Images with bad image quality must be deleted and rescanned to obtai

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