How to Restore a Kollector Guide
Contents
1. E Performance Logs and Alerts a Device Manager E C Partition Basic NTFS Healthy System 37 30 GBE 24 67 GB D CD DVD Writer B ip Storage E Database Drive DB 1 a ume lt B F Database Drive DB 2 Bp Services and Applications a A x i 2 x asic fc G Database Drive DB 3 a o Online Healthy System Depending on the number of cap umi drives fitted Aare EA BB Primary partition If the Drives are not in this order you will need to reallocate the drive letters to be as shown Please ask for assistance if you do not know how to do this 15 You now need to Format the Database drives set the cluster size and rename them Right click on the first Database drive normally E and select Format The following Window will now open Format F Hew Volume Volume label File system Default Allocation unit size Perform a quick forma 10124 Enable file and folder d 2048 4096 o1 de TBE 32E Set the Volume Label to DB 1 for the first Database drive DB 2 for the second DB 3 for the third etc Set to NTFS Set Allocation size to 64K as shown 16 Check the Perform a quick format tab and Click on OK The drive will then be formatted with the settings entered and will appear in the computer management screen as shown in step 14 above Repeat step 15 for all the Database drives 17 Now we need to rename the Kollector so that it has a unique id From t2. ere eos _ E i co i L351 a R e a beset KITT ER If the Kollector is still working you may be able to check the current version of embedded software This is displayed at the bottom right of the desktop before the application begins Alternatively the motherboard model can be displayed at boot up although the bios may need to be set to disable quick boot options Further identification can be found by looking at the motherboard A model number will normally be found adjacent to the processor If you are unsure which version to use please ask before proceeding with the restore 3 Once the Kollector is ready for restoring insert the restore CD into the Kollector CD drive and Power up the Kollector or Reboot if on already You will need a PS2 type Keypad and Mouse to carry out the restore The Kollector should boot from the CD but if it doesn t you will need to enter the BIOS and ensure 1 Boot from CD is enabled 4 You will now be presented with 3 options as shown below 1 System Restore Leaves Database intact see note 1 above 2 Full Restore Deletes everything and Install Factory defaults 3 Exit Cancel the Restore procedure Select the option you require 5 The Installation process will now begin and take about 10 minutes or so DO NOT press any buttons or switch off the Kollector during this process 6 After this time you will be prompted to remove the CD and press an
3. date format dd MM pyyy Date separator w Long date Long date sample Tuesday January 31 2006 Long date format dddd MMMM dd yyyy x 13 Now set the Date and Time properties by clicking on the Icon within the Control panel Date and Time Properties j 3j x Date amp Time Time Zone Internet Time Automatically synchronize with an Internet time server Server time windows com Update Mow n error occurred while Windows was synchronizing with 1 Set Date and Time 2 Set Time Zone 3 Ensure that Automatically synchronise with an Internet server is not checked Next synchronization afl 1 2004 at rea PM Synchronization can occur only when your computer is connected to the Internet Learn more about tme synchronization in Help and Support cont __ Center 14 If you are carrying out a Full restore then the Database drives need to be configured correctly If you are carrying out a System restore only then you can skip to step 17 From the Control panel click on Administrative tools Computer management Disk Management and a screen similar to the one below will appear Computer Management Max m File Action View Window Help fe x gt im axeeoals m Computer Management Local Free Space The Drives should appear in the following order C Embedded System Drive iil System Tools gul Event viewer G4 Shared Folders Fs Local Users and Groups
4. is displayed please proceed as below To enable the Kollector to access an existing Database following a system restore the application has to be redirected to the starting point of the Database Do Not try to do this via the Storage Database set up in step 20 Log in to the Kollector using admin no password and click the Set up tab Highlight the Kollector in the list and Click on Exit to o s Right Click on the Start button and click on Explore Locate the folder C ViconNet VNData Settings Config Locate and open the file Assistant ini This will open in Notepad Assistant ini Notepad Max File Edit Format wiew Help bDefaultsetting 0 Ay gbsNum 1 4yvdbInto Reqular E VICONNETSVNDat a 0B AVDBE Edit the Drive letter from C to the first Database drive letter This is normally E and save the file as shown here Now locate the file Assistant vsb in the same directory and delete it Now check to see if you have the folder C ViconNet VNBackup Settings Config If you have locate the file Assistant vsb and delete it Finally locate the folder E ViconNet VNBackup Settings Config Locate the file Assistant vsb and delete it Restart the application by Logging out of Windows and then Logging back in as administrator no password as the default log in screen displays The ViconNet application will then restart 22 Finally we just need to check the final settings as unless you have carried out a system restore your Kollect
5. Highest 32 bit y 1024 by 768 pixels E E M Use this device as the primary monitor Extend my Windows desktop onto this monitor identity Troubleshoot Set the screen resolution to 1024 by 768 12 Right Click on the Start Button and click on Explore Go to Control Panel and click on the Region and Language options Warning This version of Windows XP Embedded does not support multiple language settings and must not be changed from U S English You can however set the location that you are in at the bottom of the window as shown below Click on customise and change the Date format to dd MM yyyy and apply the changes Regional Options Languages Advanced Standards and formats This option affects how some programs format numbers currencies Click on Customise dates and time Select an item to match its preferences or click Customize to choose Do Not Change ee your own formats E nglish tu nited States M eS E a Customize Regional Options Ax Numbers Currency Time Date Samples Number 123 456 78 Currency 1 23 456 74 Time 4 22 06 PM Calendar When a two digit pear is entered interpret it as a year between and 2029 S Short date 1 31 2006 Long date Tuesday J Location To help services provide yd weather select your preser Change the Date Format as shown United Kingdom SEL Ge SATS dd MM yyyy Short date 1 31 2006 Short
6. Vv OF VICON How to Restore a Kollector Elite Pro 1 First you need to decide if you want to keep the recorded Database if possible or to create a complete new installation The Kollector Pro has part of the Database recorded on the Primary Hard Drive so if you are replacing this Drive you will not be able to save the Database Note To protect the Database from accidental erasure it is advisable to disconnect the secondary Hard drives before commencing the restore procedure 2 Select the correct Kollector restore Disc for the Kollector you are restoring Restore images are downloadable from http www vicon support co uk Nero software will be required to burn the image to a CD Please ensure that you download and use the correct version This is dependent on the motherboard fitted but generally you should use J2 Kollector Pro KN Server K Kollector Elite For older models with 16 x RJ45 connectors along the top of the rear panel as shown below Old style rear panel ri mee F pana L1 All newer models using a PCI Express Motherboard L2 As above with support for 915 RUBY Motherboards N1 As above with support for 945 965 RUBY Motherboards For newer models using PCI Express motherboards and new rear panel as shown below E AA fh aj y Gy 5 aD oo q BLAS VEL At T H oye i i r i a Ly ae ic 2 ee o 1 m T I a MTT ae z i a New style rear panel iphis PEET E LECTIE pint
7. creen instructions A reboot will be required and Kollector will restart running the ViconNet application Log in to the Kollector using admin no password and click the Set up tab Highlight the Kollector in the list and Click on Exit to o s The VN Drivers can then be installed in the same manner A reboot will be required and Kollector will restart again running ViconNet 19 Once the software and driver installation have been completed it is time to configure the Kollector s Database If you have carried out a Full restore please follow the step 20 If you have carried out a System restore only please skip to step 21 20 Reconfigure the Database following a Full Restore Log in to the Kollector using admin no password and Click the Set up tab Highlight the Kollector in the list and Click on Select The main menu when then appear From here select Storage Database set up The following window will then be displayed Vicon Storage Database Utilities e Site Name SYS3XP Ip Address 10 253 0 146 Storage Location and Size Database Consistency Check amp Fix Total Storage Size m Storage Disk Parameters Add Selected Directory C AVICONNETWNipata DB AVDB Minimum Size Maximum Size Directory Size Save amp Close Add Disk Edit Disk Clear DB a b c d e f Click on Add Disk and the bottom part of the Window will display the storage parameters Click on Select Di
8. he Control panel click on the System icon and the following Window will open Click on the Computer name tab as shown below 18 System Properties System Restore Automatic Updates Remote General Computer Hame Hardware Advanced Windows uses the following information to identify pour computer i on the network Computer description For example Kitchen Computer or Mary s Computer Full computer name SY538PF tareham vicon eu Domain fareham vicon eu To use the Network Identification Wizard to join a aoil domain and create a local user account click Network ID To rename thie computer or join a domain click Change Enter a Description for the Kollector For example Kollector Cameras 1 16 Click the Change button and rename the Kollector as follows using the serial number found on the front door of the Kollector unit KP Serial Number Kollector Pro KE Serial Number Kollector Elite For Example KP 26044 Press OK and you will be prompted to reboot the Kollector Once the unit has rebooted you will need to install the ViconNet software and Drivers Please contact Vicon Support for the latest versions It is important that all units on the same Network are running the same version of ViconNet Please note that ViconNet Version 2 and Version 3 are not compatible Install the ViconNet software first The set up program should auto run when inserted into the CD Drive and follow the on s
9. or will be at Factory defaults Network Settings If the Kollector is part of a Network system you will need to re configure your IP settings and define where the Nucleus is Auto Record By default the Kollector will not be recording Enter the Menu and Auto record set up and include the cameras in the list that you wish to record with the appropriate quality and frame rate settings Other Settings Camera Titles Macros and Schedules will all have to be set up Once done it is a good idea to save these configuration settings to another PC or memory stick as a back up Do not try to use another Kollector s configuration settings Finally Ensure that the Kollector is Recording and Playing back correctly and that it is showing a reasonable number of Days recording on the GUI If you have reconfigured the Database this figure will change over the next few days If you only have 1 or 2 Days showing you need to recheck from step 20 If you have any problems with the restore please recheck through this document For Programming issues please consult the user manual before calling support If you still are unable to rectify the problem please Telephone or e mail Vicon Customer Support as detailed below Vicon Customer Support mailto support vicon co uk http www vicon support co uk 44 0 1489 566330 Updated 01 10 07
10. sk and choose the first Database drive DB 1 normally E Set the Directory size to the maximum possible Click Save This drive will now appear in the list of drives above Repeat the above steps for the other Database drives as appropriate Highlight Drive C in the list and click on Delete This removes the system drive from the Database Once you have added all the Database Drives they will appear in the list You may have 1 4 internal drives fitted so make sure if they can be seen in Windows that they appear in the screen above Don t forget to always Delete the C drive from the list Important Note You cannot edit the Storage Database if the Kollector is recording If it is stop recording Exit to o s and restart the application Restart the application by Logging out of Windows and then Logging back in as administrator no password as the default log in screen displays The ViconNet application will then restart Now Skip to the final step 22 21 Reconfigure the Database following a System Restore Sometimes the Database automatically reassigns itself to the Kollector Log in to the Kollector using admin no password and Click the Set up tab Highlight the Kollector in the list and Click on Select The main menu when then appear From here select Storage Database set up If you can see the Database drives E and possibly F and G displayed in the list the Database has been re established If the C Drive
11. y button to continue The Kollector will now reboot automatically 7 When the Kollector restarts it will go through a Scan Disc procedure followed by a Vicon Message as shown below It is very important that the Kollector is not touched during this time ViconNet Recovery CD finalizing Kollector hardware detection and configuration Please DC NOT press any key and wait for windows to reboot automatically 8 The Kollector will configure itself and will reboot where necessary before the first part of the installation is completed A countdown timer will appear before finally rebooting and preparing for the next stage as shown below 9 Once the Kollector has rebooted and completed loading you will see the Desktop with the ViconNet logo displayed 10 You now need to check that the screen resolution is set correctly for the ViconNet software Right Click on the Desktop and click on Properties from the dropdown menu The window shown below will be displayed Themes Desktop Screen Saver Appearance Settings 4 theme is a background plus a set of sounds icons and other elements to help vou personalize pour computer with one click Window Text 11 Click on the Settings tab and set the screen resolution to 1024 by 768 and Apply the changes Display g 1 Multiple Monitors on ATI RADEON 9100 IGF a r Screen resolution r Color quality ee mg Oe
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