User Manual - Directors` Choice
Contents
1. Note Only recordings from the past 14 days are available 2009 Copyright by Directors Choice all rights reserved You can then specify a date range and press Search Please note Directors Choice only keeps recordings for 14 days Update Your On Call and Service Information If you were previously going to one of the following Web sites to update your service and on call information http Awww dchoice com 902 http sci dailydata info you Can now access your information through Online Monitoring Click on the Service On Call Info button from the Control Panel The system will log you in automatically Please note You may continue to use the old way to update your on call and service information if you prefer Changing Time Zone and Password You may change your time zone and password at any time In order to make a change log in to Online Monitoring and then click on Settings from the Control Panel The following screen will appear Directors Choice Online Monitoring User Manual a Choice eet Directors Choice Online Monitoring a Pe ee System Settings Change Your Time Zone Your time zone Atlantic Standard Time GMT 4 E Change Your Password Your current password Your new password Confirm your new password Reminder The new password has to be six to eight characters long and contain at least one letter a z A Z and one digit2. e Caller Name column shows the caller s name e Call Reason column shows the reason for the message Based on the priority of the message each call reason will be color coded yellow for urgent or blue for non urgent e Date Time column shows when the message was kept based on your time zone e Delivery column shows whether or not the message has been delivered Status Msg Ref Caller Name Call Reason 3130000006 WA_ First Call Remova A 3130000005 aura First CallRemove b Bn b 3130000002 Clayton First Call Removal 2009 08 11 05 39 00 PM y Page 1 1 Directors Choice Online Monitoring User Manual Cane Please note The message list table is sort enabled If you want to sort the list by Call Reason simply click on the Call Reason column header A on the header indicates the list is sorted by Call Reason If you click the same header again the table will sort on the same column but in the opposite direction By default the message list is sorted by Date Time The latest message will show at the top If you would like to view a particular message just click on it The system will then bring you to the following box Mark as Unread Delete Message Caller s Phone If applicable Name of deceased Funeral Home Name FH Phone Name of Deceased Gender Location Type Address Where deceased is to be taken Other Informati
3. EAs OICC The funeral directors answer Online Monitoring USER MANUAL Welcome to Online Monitoring We hope you enjoy this new service As this is a new offering please inform us of anything you encounter no matter how minor so that we may improve and perfect this product for you This system will keep your messages for 14 days and then automatically delete them system Requirements You can reach Online Monitoring through most Web browsers However in order to get the best presentation please make sure you use one of the following Internet Explorer 7 0 or higher versions download Firefox 1 5 or higher versions download Safari 3 0 0 or higher versions download Chrome 2 0 0 or higher versions download SZS hS If you are unsure which Web browser or which version you currently have or if you have difficulty upgrading your Web browser please contact your IT personnel or Internet provider In order to play all the recordings you must also have Media Player installed on your computer lf you do not currently have it you may access the following link for further information http www microsoft com windows windowsmedia player default aspx lf you are still having difficulty playing recordings please contact your IT personnel or Internet provider Document revised on August 17 2009 Directors Choice Online Monitoring User Manual a1 Log in In or
4. click on the Mark as Unread button You can also mark the call recording as Read again If you do not want this call to be shown on any list again you can simply click on the Delete Recording button If you change your mind click on Undelete Recording before you leave this detailed box Once you close this call box by clicking on Close X in the upper right hand corner this call recording may no longer be accessed lf you want to share this recording with someone right click on Right click here save as and save the recording as a WMA file anywhere you wish You can click on the Media Player s Play button to listen to the recording and on the Volume Bar to adjust the volume level Fast Rewind and Fast Forward buttons are also available and if you want to get back the previous recording list simply click on Close X on the upper right hand corner Please note Your Web browser s own Back button may not function properly in some applications If you would like to retrieve recordings during a particular period you can click on Search and the system will then bring you to the following screen Directors Choice Online Monitoring User Manual awo CREE Directors Choice Online Monitoring A ror te 2000 DIRECTORS CHOICE Today Yesterday Search Search Calls Start Date 2009 8 11 amp End Date 2009 8 14 lt Au
5. has been kept based on your time zone e Duration column shows the length of the call As a general rule a longer call will likely be a first call e Direction column shows whether the recording is an incoming outbound or patch call e Dial Out column shows the number our agent called Status Call Ref Date Time Duration Direction Dial Out B om oona omoro wind OO Ca s aoowos azine em ovonor irens ee oreo ositorn oors we nen ee ae Please note This call list table is sort enabled If you want to sort the list by Duration simply click on the Duration column header A on the header indicates the list is sorted by Duration If you click the same header again the table will sort on the same column but in the opposite direction By default the list is sorted by Date Time The latest call will show at the top lf you would like to listen to a particular call just click on it The system will then bring you to the following box Directors Choice Online Monitoring User Manual Coa CLOSE X Mark as Unread Delete Recording Call Ref Date Time 2009 08 11 04 47 42 PM i Duration 00 00 11 Please note When you visit this page for the first time you may receive a warning message from your browser that looks similar to the following screen 2 Directors Choice Online Monitoring F This website wants to run the Fol
6. should see the Control Panel slide down to display Messages All Calls Service User Settings Oncall Manual Info Directors Choice Online Monitoring The funeral directors answer Directors Choice Online Monitoring User Manual You simply choose from the five available options Messages Browse your calls which have messages associated with them All Calls Browse all your calls including wrong numbers etc 3 Service On Call Info Update your services and on call information if you currently do either of these functions online 4 User Manual Access this manual 5 Settings Change your system settings N Browsing Messages To browse your messages log in to Online Monitoring and click on Messages from the Control Panel The system will bring you to the message list screen By default the system shows all your messages from the current day You can change the message list by clicking on Lb l Today Yesterday or Search on the right hand side of the screen Today Yesterday Search If you use Search you will be able to access 14 days of messages After 14 days the system will automatically delete them On each message list screen the recordings will list in a tabular fashion e Status column shows whether the message has been accessed Read Unread e Msg Ref column shows the message s unique identification
7. 0 9 2009 Copyright by Directors Choice all rights reserved All the display times in Online Monitoring are according to the specific time zone in which you live To change this setting simply select a standard time from the drop down box and press the Update button You can change your password by filling in the current password your new password twice and then pressing the Change button Please note Your new password must to be six to eight characters long and contain at least one letter a z A Z and one digit 0 9 The password is also case sensitive e g D and d are different If everything is matched the system will log you out automatically Please be sure to use your new password to log in again Log out For your own security please log out from Online Monitoring by clicking on Logout from the top banner or close your Web browser completely all the windows and tabs when you are finished The system will automatically log out after 30 minutes of idle time If you require assistance or clarification at any time please contact us at 800 479 4844 or askus dchoice com Thank you for choosing Directors Choice We appreciate the opportunity to serve you Directors Choice Online Monitoring User Manual ao
8. der to access your messages first log in to the console 1 Open your default Web browser In the address box type http www dchoice com and go to the Client Area then Click HERE to listen to your messages Or alternatively in the address box type http om dchoice com Press enter and you will see the following screen Directors Choice Online Monitoring FIT INT TONE Please log in to access your messages Account Password If you are having any problems logging in please contact our Supervisor at 1 888 383 4040 If you have not yet registered for this service and would like to learn more please contact us any time at 1 800 479 4844 or use our convenient contact form If you want to check your browser capabilities please click here now 2009 Copyright by Directors Choice all rights reserved 3 Fill in your Account and Password and then press the Log in button Your account number should be your four digit Directors Choice account number and your password must be a combination of letters and digits six to eight characters long We provide you with the initial password which you have the option of changing If you ever have any questions regarding your access please contact us at 1 800 479 4844 or at askus dchoice com 4 Once you are successfully logged in you will see the following screen CHER K ae Directors Choice Online Mo
9. lowing add on Windows Media Run Add on on All Websites what s the Risk Information Bar Help Call Recording rrr rit r titi t iiss Simply click on the top banner where it says This website wants to run the following add on Windows then click on Run Add on on All Websites or Run ActiveX Control from the options The following screen should appear Directors Choice Online Monitoring User Manual ledia Player Extension From Microsoft Corporation IF you trust the website and the add on and want to allow it to run Mark as Unread Delete Message Call Recordig serena ee haeo eee e X A x Do you want to run this Activex control TTTTTTTTTTTTETTTETETETTTTETTTITTETITTTTTTTTTTETI Name windows Media Player Extension Message Int Publisher Microsoft Corporation m Reason For From ii j This Activex control was previously added to your computer when you installed panne ty another program or when Windows was installed You should only run it iF you a trust the publisher and the website requesting it What s the risk Message Click on the Run button from the pop up dialog window your browser will then re load the page immediately This process will only be required the first time you visit this page Once you get into this screen by default the system will automatically mark this call recording as Read If you want to mark it as Unread again
10. ng it What s the risk Message Click on the Run button from the pop up dialog window your browser will then re load the page immediately This process will only be required the first time you visit this page Once you get into this screen by default the system will automatically mark this message as Read If you want to mark it as Unread again click on the Mark as Unread button You can also mark the recording as Read again If you do not want this message to be shown on any list again you can simply click on the Delete Message button If you change your mind click on Undelete Message before you leave this detailed box Directors Choice Online Monitoring User Manual Once you close this message box by clicking on Close X in the upper right hand corner this recording may no longer be accessed If you want to share this recording with someone right click on Right click here save as and save the recording as a WMA file anywhere you wish You can click on the Media Player s Play button to listen to the recording and on the Volume Bar to adjust the volume level Fast Rewind and Fast Forward buttons are also available and if you want to return to the previous message list simply click on Close X in the upper right hand corner Please note Your Web browser s own Back button may not function properly in some applications If you wo
11. nitoring nore atten COO Jp e a Today Yesterday Message s from Today 2009 08 14 Status Msg Ref Caller Name Call Reason DateTime Delivery 4 size jews Routine 2009 08 14 12 23 26 PM 2009 Copyright by Directors Choice all rights reserved Directors Choice Online Monitoring User Manual 5 If you receive the following message after pressing the Log in button it is most likely due to a typing error or the access is no longer working Please try your password again or contact our supervisor at 1 888 383 4040 CREE ay Directors Choice Online Monitoring Te hiteienk sauteed anmiaie Please log in to access your messages Error The account number and password do i NOT match each other Account 0 f Password Log in ff Reset If you are having any problems logging in please contact our Supervisor at 1 888 383 4040 If you have not yet registered for this service and would like to learn more please contact us any time at 1 800 479 4844 or use our convenient contact form 2009 Copyright by Directors Choice all rights reserved Using Control Panel This is a new feature of Online Monitoring Through the Control Panel you can easily switch between tasks To access the Control Panel simply click on Control Panel in the top banner CHEKE The funeral directors answer Directors Choice Online Monitoring Once you click it you
12. on Please note When you visit this page for the first time you may receive a warning message from your browser that looks similar to the following screen Directors Choice Online Monitoring User Manual Ss a Directors Choice Online Monitoring hension fron Micros This website wants to run the Following add on windows Media Player Extension Fro Rind Run Add on on All websites What s the Risk Information Bar Help Call Recording Prrrreerrerreeri iri tii ri tis tre rrriri iti tii titi itt titi ra A Simply click on the top banner where it says This website wants to run the following add on Windows then click on Run Add on on All Websites or Run ActiveX Control from the options The following screen should appear ledia Player Extension From Microsoft Corporation IF you trust the website and the add on and want to allow it to run Mark as Unread Delete Message Call Recordig x Do you want to run this Activex control PRE EEE ERT ETT ETT TT ETE Te TT Tern Ter Ts Mame windows Media Player Extension _Message Int Publisher Microsoft Corporation y Reason E For From cal This Activex control was previously added to your computer when you installed Pnie ry another program or when Windows was installed You should only run it iF you i k trust the publisher and the website requesti
13. uld like to retrieve recordings during a particular period you can click on Search and the system will then bring you to the following screen Cin The funeral directos answer Directors Choice Online Monitoring 2000 DIRECTORS CHOICE Today Yesterday Search Start Date 2009 8 11 5 End Date 2009 8 14 Note Only recordings from the past 14 days are available 2009 Copyright by Directors Choice all rights reserved You can then specify a date range and press Search Please note Directors Choice only keeps messages for 14 days Browsing Calls To browse all recorded calls log in to Online Monitoring and click on All Calls from the Control Panel The system will bring you to the calls list screen By default the system shows all the calls from the current day You can change the recording list by clicking on Today Yesterday or Search on the right hand side of the screen Today Yesterday Search Directors Choice Online Monitoring User Manual o If you use Search you will be able to access 14 days of messages After 14 days the system will automatically delete them On each call list screen the recordings will appear in a tabular fashion e Status column shows whether the recording has been accessed Read Unread e Call Ref column shows the calls unique identification e Data Time column shows when the call
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