Administrator guide
Contents
1. Settings Section 5 2 Network Group of Settings 5 2 1 Network Settings Section 5 2 2 SMTP Section 5 2 3 SIP Gateway Section 5 3 Web Group of Settings 5 3 1 Settings Section 5 3 2 Security Tab 5 4 Users Group of Settings 5 4 1 User accounts Section 5 4 2 Groups Section 5 4 3 Aliases Section 5 4 4 User storage Section 5 5 Group Conferences Group of Section 5 5 1 Sheduled Section Symmetric Group conference Symmetric Asymmetric conference Asymmetric Role based conference Role based 5 5 2 Recordings Section 5 6 Endpoints Section 5 6 1 Sound capture and playback information 5 6 2 Video capture device information 5 6 3 DirectX information 2010 2013 TrueConf All rights reserved www trueconf com NO OO Oo O O1 O1 O1 1 O1 W D DN TrueConf Server Administrator Guide 5 6 4 DirectX features description 35 5 6 5 Connection information 36 5 6 6 Network Test information 36 5 6 7 Last conference information 36 5 6 8 System information 37 5 6 9 Events leading to the updating of information about the Endpoint 37 6 Client Application Connection 38 6 1 Connection using auto discovering 38 6 2 Configuring the client application without using auto discovering 38 7 Setup of the previously installed client application to work with the video conferencing server 40 7 4 Manual configuration 40 8 Roaming between servers 41 9 Server Diagnostics 42 9 1 Server s2. Status Status of the conference Add group video conference In the trial version of the server this buttion will be un available Only one conference is available Create to the user of the trial version the one indi cated in the list of scheduled group confer ences This conference may be edited at tended and deleted You cannot create oth er conferences in the trial mode Delete Delete group video conference Launch Start group video conference Edit Edit group video conference The address of the page which broadcasts WebRTC URL group conferences via WebRTC 2010 2013 TrueConf All rights reserved www trueconf com 31 TrueConf Server Administrator Guide Note Current release supports WebRTC broadcasting in test mode only Chrome browsersare supported The number of simultaneous connections are limited by the license Following options are available when conference is created or edited j Erm 4 UB056 Create New Grou Xx e D localhost admin conferences create as Server status running registered w TrueConf ub056 trueconf name vcs General About Create New Group Conference seus Conference parameters Network Network Settings n Scheduled Recordings Endpoints Help Element Description Topic Topic of the conference The filed to choose the Host of the cnference from the
3. Le d In this tab the network settings can be changed Setting Description IP addresses and ports that will be used for clients to contact this server By default the server uses all IP addresses of machine on default TrueConf port 4307 When default settings are on current connections are displayed in this column Internal addresses To change internal addresses uncheck Listen on all IP addresses checkbox External addresses are the ports and IP addresses or DNS names which help client applications to connect to the server If the server uses NAT or External addresses 2010 2013 TrueConf All rights reserved www trueconf com 15 TrueConf Server Administrator Guide has DNS names external addresses can differ from the internal ones DNS names can be used for host identification When using addresses and or ports translation NAT translated address and port must be en tered into the relevant fields If you plan to transfer server to another IP ad dress you need to enter the future IP address and relevant port into the right column This will help users to store the future IP address during the next session When the server is switched to the new address users will switch to it automatically To specify non default external addresses check Specify checkbox Changing external and internal addresses 2010 2013 TrueConf All rights reserved Click on IP address
4. 3 TrueConf TrueConf Server Video Conferencing System Administrator Guide 2010 2013 TrueCorf All rights reserved http Awww trueconf com TrueConf Server Administrator Guide About this document This document is part of TrueConf Server video conferencing system documentation package and contains instructions on installation setting up and use of the system s server part For effective work with the document basic level of IT and network literacy is required Contact Information TrueConf Tel 1 347 8783263 General inquiries info trueconf ru Sales inquiries sales trueconf ru Support inquiries support trueconf com 2010 2013 TrueConf All rights reserved www trueconf com 2 TrueConf Server Administrator Guide Table of Contents About this document Contact Information Table of Contents 1 General Information 1 1 TrueConf Server Components 1 1 1 Server Side 1 1 2 Client Side 1 2 TrueConf Server Components Description 1 2 1 TrueConf Server 1 2 2 TrueConf Manager 1 2 3 TrueConf Client 1 3 Recommended configuration for TrueConf Server system server 1 4 Recommended configuration for TrueConf Server client terminal 1 5 Recommended configuration for the use of HQ mode 2 Server setup in five minutes 3 Server installation 4 Registering the Server 4 1 Offline registration 4 2 Administering of the server 5 Configuring Server 5 1 General Groupe of Settings 5 1 1 About Section 5 1 2
5. of recorded conferences Element Description Topic Indicates the name of the conference Date Date and time of the recorded conference Size Size of the recorded file Actions During the recording it will show a red indica tor When the recording has stopped and the conference has finished the indicator will be a green arrow that will lead to the file with the recorded conference 2010 2013 TrueConf All rights reserved www trueconf com 33 TrueConf Server Administrator Guide 5 6 Endpoints Section This tab allows to view information about the endpoints 4 UBO2M Endpoints x Vu fi D localhost admin connections list Server status running registered W TrueConf ub02m trueconf name vcs General About Endpoints Settings Network Endpoint Logged User Application version IP Network Settings SMTP SIP Gateway Web Settings Security Users User Accounts Groups Aliases User Storage Group Conferences Scheduled Recordings Endpoints Help 52DEE50DD0AC6B80E78BE81F89E7751F TrueConf Client 6 3 0 3229 192 168 66 32 AD7C824AEA40CF644C1A5504D0D616B TrueConf Client 6 3 0 3229 192 168 66 32 This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved License agreement Online Live chat with us Element Description Name of the Endpoint registered on the server Endpoint Endpoint s name is un
6. products through the Internet in roaming the network administrator should connect to Directory To secure the connection he must use secret security key After it is generated click on Apply 2010 2013 TrueConf All rights reserved www trueconf com 23 TrueConf Server Administrator Guide 5 4 Users Group of Settings 5 4 1 User accounts Section Not available in trial version of the server 8 UBO2M User Accounts x lt fi D localhost admin users list E TrueConf General About Settings Network Network Settings SMTP SIP Gateway Web Settings Security Users User Accounts User Accounts Group Al r User Accounts z Total users 2 J Display Name Eddie Johnson i John Armstron ub02m trueconf name vcs TrueConf ID johnson armstrong av Server status running registered 2010 2013 TrueConf All rights reserved Groups Aliases User Storage Group Conferences Scheduled Recordings Endpoints Help Delete selected This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server e 2010 2013 TrueConf LLC All rights reserved In User Accounts section you can add and manage users Press Add User button to add new user Clicking on this button will open a form for filling in the information about the user To edit user click on him her in user list In LDAP mode
7. rights reserved www trueconf com 9 TrueConf Server Administrator Guide 3 Serverinstallation To install the server components use your installation package You will need a registration code Locate and run installation package Follow the installation prompts After the installation finishes in your browser will launched web interface to configure the TrueConf Server 2010 2013 TrueConf All rights reserved www trueconf com 10 TrueConf Server Administrator Guide 4 Registering the Server The server should be registered and activated in the TrueConf system Note Server does not work when unregistered To register the server you need a registration code Follow the steps to register the server 1 Launch TrueConf Manager 2 For successful registration open internet access to port 4310 3 Enter you registration code and specify your server name The server name should be unique If you don t have the registration code you can get it using Get Registration Code button 44 TrueConl Server Activates x C C f localhost ad PS TrueConf Server Manager ub02m trueconf name vcs TrueConf Server Activatior You have to register TrueConf Server in order to activate it You can request for a Trial code or buy a permanent registration code using Get Registration Code button below Registration Code Server Name Tha rocket a the part cf the TroeCorf Server v4 1 0 canne anc u needed m configure and co
8. s r 73 0 kB Bitrate s r 12 0 kbit Duration 00 00 46 Properties Description Name Name of the conference Bytes the number of sent received KBytes 2010 2013 TrueConf All rights reserved www trueconf com 36 TrueConf Server Administrator Guide Bitrate the average throughput when sending receiving data Duration Duration of the conference hh mm ss 5 6 8 System information Example of Endpoint s properties It looks like PC is not equipped with a camera Hardware Config Video Capture None Audio Capture Avance AC 97 Audio Audio Render Avance AC 97 Audio sys conf Windows 2000 Advanced Server Service Pack 2 Build 2195 Proc Type 586 Level 6 Client TrueConf 5 6 9 Events leading to the updating of information about the Endpoint The following information will be updated when a connection with the server is established or resumed e Current Network Info Type e Audio Capture Audio Render Video Capture Direct X updates during client software start e Hardware Config updates during application shutdown Updates during a conference e Last Conf Name Updates after running of the Network Test menu Setup Network in client application e Network Test Updates when logging in to the server e System information 2010 2013 TrueConf All rights reserved www trueconf com 37 TrueConf Server Administrator Guide 6 Client Application Connection 6 1 Connection
9. the Server section Step 4 The server will start using all computer IP addresses on a default TrueConf port 4307 If you are installing the server behind the firewall or NAT and some clients will be using the server outside the firewall or NAT you should open and or forward port from client connections Note For more information see the Network section Step 5 Wait till the server starts and the status bar shows the corresponding message Server is working Step 6 In left menu select Users then select User Accounts tab and add the desired users Not available in trial version of the server Step 7 Distribute the link to the guest page http localhost guest the exact ad dress may vary to all registered users of the server The guest page con 2010 2013 TrueConf All rights reserved www trueconf com 8 TrueConf Server Administrator Guide tains links for downloading TrueConf Client applications for different plat forms as well as setup instructions The users will be able to download the client applications for their devices from the page Step 8 Distribute the link of the client application to be installed on end user com puters Note For more information see the Client Application Connection section TrueConf Server is ready to work Now you can configure other server settings You can find description of other server manager tabs later in this document 2010 2013 TrueConf All
10. user edit is not possible edit users using your LDAP direc tory tools To delete the user tick the box on the left of his name and click on Delete Selected UBO2M Edit user gt C fi D localhost admin users edit login johnson ar Server status running registered ub02m trueconf name vcs E TrueConf General About Edit user Settings Network Network Settings SMTP SIP Gateway Web Password eee Confirm seses r Account information Status Active TrueConf ID johnson ub02m trueconf name Settings Security Users Display name Eddie Johnson User Accounts E mail johnson ub02m true Groups First name Aliases User Storage Group Conferences Groups no selection Scheduled Recordings Last name Mobile Endpoints Work Help Home Th s product i the part of the TrueConf Server v4 1 3 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved www trueconf com 24 TrueConf Server Administrator Guide Following is the list of user account attributes Element Status TrueConf ID Password Confirm E mail Display Name First Name Last Name Groups Mobile Work Home Adress book Description Can be Active or Passive Passive users cannot connect with the server but their account will not b
11. with 2 GHz or higher clock speed 512 MB of RAM and 100 MB free hard disc space Windows 2000 XP Vista 7 operating system 256 kbps network connection in both directions 2010 2013 TrueConf All rights reserved www trueconf com 6 TrueConf Server Administrator Guide e Webcam e Full duplex sound card e Headset in order to avoid echo 1 5 Recommended configuration for the use of HQ mode e Windows 2000 XP Vista 7 operating system e CPU Intel Core 2 Duo E6400 AMD 64 X2 4200 e 1GBRAM e DirectX 9c compatible video card at least 256 MB RAM Note To learn more about the use of TrueConf Server client application please refer to the Client Application Manual which is also included into the system documentation package 2010 2013 TrueConf All rights reserved www trueconf com 7 TrueConf Server Administrator Guide 2 Server setup in five minutes When TrueConf Server software is installed and server computer is connected to the network then the rest of server configuration will take about 5 minutes Step 1 Install TrueConf Server software Step 2 After the installation of your web browser will automatically start server setup interface Step 3 Register the server To do that enter you registration code If you are installing server behind the firewall then in order to complete the registration you should open port 4310 access from inside to internet Note For more information see the Registering
12. 2013 Users no valid licenses available User Accounts ho valid licenses available Groups HLICSRV license check failed terminating Aliases Error during the initialization See Stdout log TrueConf Server terminated at Mon Aug 12 12 11 48 2013 User Storage Group Conferences Scheduled Recordings Endpoints Help This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved License agreement Online Live chat with us 9 3 Change the server language You can change the language of the program directly from the Web manage ment tool To do this click on System From the drop down menu select the appropriate language 2010 2013 TrueConf All rights reserved www trueconf com 42 TrueConf Server Administrator Guide 10 Troubleshooting 10 1 Server does not start Trouble Trouble Server does not start the Current State field contains a message The service is not running in red 1 Possible reason You have no license or the license is expired Workaround contact your reseller or distributor 2 Possible reason Some server files are missing or have been damaged Workaround reinstall TrueConf Server 10 2 Information shown in manager program is corrupted or couldn t be saved Trouble Your changes in manager are corrupt or couldn t be saved After the manager has restarted some inform
13. 39ba2a e Inthe address bar of the terminal make call on your CID IP where IP ad dress of the TrueConf gateway Note some terminals for instance Polycom PVX de lete special symbols from the address bar In this case for Polycom PVX you will need to enter c e22a39ba2a IP Connection to the fixed name groupconf e Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard e Remember the CID e g c e22a39ba2a e Inthe Application tab of TrueConf Server configuration wizard create prop erty default_mconf_name equal to the CID without c for the given exam ple e22a39ba2a e Restart TrueConf Server e Make a call to the name groupconf IP from the terminal where IP is ad dress of the TrueConf Gateway Invitation to the conference from TrueConf Client e Add to the TrueConf Client address book terminals that you want you want to invite to the TrueConf conference in the format described in the para graph 5 10 1 e Organize conference in the TrueConf Server configuration wizard or client application TrueConf Client e Invite terminals to the conference by a double click on the terminal name in the TrueConf Client address book Problems and Solutions SIP terminals do not connect with TrueConf Server Description Possible reason Solution of the problem SIP terminals Invalid IP address in thej Check rightness and cannot connect TrueConf Server correspondence of the with TrueC
14. _ID Server_name where Call_ID is SIP user Server_name is a host name or IP address of the SIP server e sip Call_ID call is directed to the Call_ID user on the server which is indi cated in the VoIP Server SIP Proxy of the SIP Gateway tab e sip IP call to the IP address of the SIP terminal Call routing Value Via VoIP Calls are redirected to phone numbers tel 89261 112233 Via SIP Proxy Calls are redirected to user s Call_ID sip james78 5 2 3 2 Invitation of TrueConf customer to the conference that is held on the SIP server e login to the client application TrueConf Client e organize conference on the SIP server MCU invite terminals to the con ference e add to the conference TrueConf ID you used to login to the client application TrueConf Client as TrueConf_ID IP where IP gateway address of the TrueConf Server which is indicated in the SIP Gateway tab 2010 2013 TrueConf All rights reserved www trueconf com 19 TrueConf Server Administrator Guide 5 2 3 3 5 2 3 4 5 2 3 5 5 2 3 6 5 2 3 7 Invitation of the SIP terminal to the conference that is held on the True Conf Server Connection using CID Conference ID If several group conferences are organized on TrueConf Server you can choose the conference directly from the SIP terminal For that e Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard e Remember the CID e g c e22a
15. ab Setting Description Work path Server work directory logs are saved here The link to the home page must be distributed among the users of the server The users will be able to Apply download the TrueConf Client application on their devices from the guest page Opens the server log viewer View Log p 4 Allow to view a list of statistical reports for each month Each report consists of two parts part 1 detailed information about each conference part 2 information about conferences grouped by user Usage Report Backup Settings Backs up the server configuration to a file 2010 2013 TrueConf All rights reserved www trueconf com 13 TrueConf Server Administrator Guide Restore Settings Application Guest user password Enable extended statuses in conferences Restores server configuration from the file The list of client applications available to use with the server Every client can be managed independently To do this click on the application name and change the needed settings in the opened tab TrueConf Client Settings or TrueConf Mac OS X Settings The password used to connect guest users from TrueConf web plugin The availability of this function will be regulated by the TrueConf Server license Displaying statuses during a conference TrueConf Client TrueConf Mac OS X Settings Setting Min version Current version Last version Setup URL 2010 2013 TrueConf All rights reserv
16. ation User Manual 2010 2013 TrueConf All rights reserved www trueconf com 30 TrueConf Server Administrator Guide 4 UBO2M Group Conferen x W W e fi D localhost admin conferences list ar g Server status running registered a TrueConf ub02m trueconf name vcs General About Group Conferences Settings Group conference list Network Network Settings SMTP SIP Gateway Web Topic wne Transport Status Settings Security Conference offline s the first participant 0 Symmetric kaa Users Fa c WebRTC URL http 192 168 66 32 c 64a24baafo c 64a24baaf User Accounts Spa Monday Meeting offine Aliases the first participant 0 Role based A3r83rs3 User Storage WebRTC URL http 192 168 66 32 c 3f83f533b7 c 3f83f533b Group Conferences Scheduled Recordings Endpoints Hel im This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved Element Description Topic Conference Topic Owner TrueConf ID of the conference host WebRTC peers The number of participants connected to the confeence via WebRTC It is shown in the conference Type Chosen type of group video conference symmetric asymmetric or role based Transport According to the chosen type of conference may be e UDP corresponds to UDP Multicast e TCP corresponds to other types
17. ation is missing Possible reason No access to registry or registry is corrupt Workaround Grant read write access to registry Open manager as a user with administrator rights if needed Reenter the information 2010 2013 TrueConf All rights reserved www trueconf com 43
18. atus running registered ES TrueConf ub02m trueconf name vcs General About Web Settings Settings Network Network Settings SMTP SIP Gateway Web Windows Settings Security Users User Accounts External Web URL Groups http 192 168 66 32 Apply Aliases Guest page Web for TrueConf Server users http 192 168 66 32 quest URL for direct TrueConf client download http 192 168 66 32 downloads trueconf_dient exe MacOS X http 192 168 66 32 downloads trueconf_client dmg User Storage Group Conferences Scheduled Recordings Endpoints Help This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved Online Live chat with us The Settings section includes the following options Element Description Contains the URL of the page with the download links and configuration information for the client applica Guest page tions for various operating systems TrueConf Server administrator can distribute the URL among the users of the server URL for direct True This section contains direct links to download client Conf client download applications for Windows and MacOS X This section allows the administrator to configure the URL of the TrueConf Server external page The op tion can be used to correct the URL formation for all external pages
19. ction This tab allows administrator to create and manage group conferences TrueConf Server supports three types of group conferences in two modes normal and UDP Multicast Symmetric Group conference Symmetric e Can have up to 16 participants at the same time in the normal mode and up to 16 users in the UDP Multicast mode number of users is limited by the TrueConf Server license e All users can see and hear each other This conference type availability is limited by the TrueConf Server license Asymmetric conference Asymmetric e Can have up to 16 participants at the same time e One user is chosen to be the Host He can see and hear everybody e Other users can see and hear only the Host Conference type availability could be limited by TrueConf Server license Role based conference Role based e Can have up to 120 participants at the same time in the normal mode and up to 250 users in the UDP multicast mode e No more than 4 users can transmit video and audio to the others They are called broadcasters e Other users can hear and see broadcasters They can give their opinion They can become broadcasters if the Host allows them This conference type availability can be limited by the TrueConf Server license Note When the conference is getting started the administrator chooses the user who will be the Host Other roles will be given by users in a conference Look for more information in the client applic
20. e Browse button you need to fill in the spaces for connection to the LDAP server Server Settings and Authentication including Base DN field Group After choosing the group click on Apply Additional LDAP parameters Allow to adjust the Additional parameters to other types of LDAP servers When changing from LDAP Mode to Registry it is possible to import records about the users For that in the dialog window which will appear after pressing the Switch button you need to tick the Import User information option Note The users passwords are not imported After being imported the users accounts are marked as inactive see description in the User accounts tab Directory of groups and users registered on the video conferencing server This tab allows to create and manage the user s groups User Accounts tabs allows creating groups and managing rights In the Registry mode a user can belong to one or more of the created group You can edit his her attributes in the Edit user information window In the LDAP mode this window allows to define rights for several LDAP groups User attribute can be defined in the LDAP folder Note On the server the lt Not in group gt is created by default 2010 2013 TrueConf All rights reserved www trueconf com 29 TrueConf Server Administrator Guide 5 5 Group Conferences Group of Section This section allows you to manage group conferences 5 5 1 Sheduled Se
21. e deleted Mandatory field It is used for authorization and calls Full TrueConf ID contains this TrueConf Server registered server name User s password to log in to the client applica tion E mail for user notification If this field is left blank then it will be filled in au tomatically by joining the TrueConf ID Optional fields Personal data User may belong to some group The fields are not required Here you can add home mobile or work phone number of the user To add a user to the Address Book type his TrueConf ID and display name in the corresponding fields and click on Add 5 4 2 Groups Section Not available in trial version of the server UBO2M Groups e fi D localhost admin group list a Server status running registered E TrueConf ub02m trueconf name vcs General About Settings Network Network Settings SMTP SIP Gateway Web Settings Security Users User Accounts Groups Aliases User Storage Group Conferences Scheduled Recordings Endpoints Help Groups Group list Automatically manage address book Rebuild the address book Automatically manage address book 2010 2013 TrueConf All rights reserved Use collaboration Create group Group Name Make Calls nag a tools conference 7 This option allows you to create your address book automatically using a list of users and groups on the server Th s product is the part of t
22. ed Description The earliest available version of the client If the current version of the client application is earlier than the said version the work of the client application will be stopped and it will be updated in a mandatory manner Indicates the current preferred version of the client appli cation If the application version is less than the indicated version the user will be asked to upgrade his client ap plication and given the link to the appropriate version The version of client application to be downloaded with the update it is indicated in the process of updating Link to download the client application www trueconf com 14 TrueConf Server Administrator Guide 5 2 Network Group of Settings 5 2 1 Network Settings Section r So amp UB056 Network Settings x i e D localhost admin network address Q Server status running registered P TrueConf ub056 trueconf name vcs General j 3 About Network Settings Settings m Internal addresses External addresses Network Network Settings Listen on all IP addresses 4 Specify SMTP SIP Gene 192 168 66 32 4307 192 168 66 32 4307 Web Settings Security Users User Accounts Groups Alases Group Conferences Scheduled Recordings Endpoints Help mem z the part of the TrueConf Server v4 1 2 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All i License agreement
23. er VoIP server Login Password Server SIP Proxy by default 2010 2013 TrueConf All rights reserved Meaning IP address or host name of the server which is used for calls in the PSTN Account of the VoIP server for the gateway Password to the account of the VoIP server which is used for the gateway in the system Default IP address or host name of the SIP server www trueconf com 18 TrueConf Server Administrator Guide Login Account of the Proxy server Password Password to the Proxy server account Registration Registration mode on a third party SIP server us ing REGISTER request Possible entries e off REGISTER request cannot be sent au thorisation is performed during a call e permanent automatic authorisation on each server s launch available untill the server shutdown e before call REGISTER request is sent di rectly before a call and is supported during a Call only Network Settings By default all IP addresses are used You can un Listen on all IP check the field and add the addresses manually addresses To do this fill the Host and Port fields Then click on Add The table on the left will display the submitted information They can also be deleted To do this select the one you want to delete by checking the tick on the left and click on Remove Selected 5 2 3 1 SIP terminal calling format from TrueConf Client One of the formats given below can be used e sip Call
24. g Upward scaling using overlay Downward scaling using overlay Scaling without using RGB video data representation Scaling using overlay without using RGB video data representation Ability to use video data in the YUY2 format when displaying something on the screen Ability to use video data in the UYVY format when displaying something on the screen bilinear upward scaling The assumed terms 1 is supported 0 not supported 2010 2013 TrueConf All rights reserved www trueconf com 35 TrueConf Server Administrator Guide 5 6 5 Connection information Example of Endpoint s properties Network Info Type I don t know Broker srvl 1 Host 192 168 61 205 Port 4307 Protocol InternetOptions 5 6 6 Network Test information Network Test Parameter IN OUT Bitrate kBit 10000 9983 Total kB 7499 7499 Jitter Max ms 20 10 Jitter Min ms 0 0 Response ms 50 0 Date Thu Jan 22 17 08 19 2004 Properties Description Total Total amount of information transmitted during the Network Test Jitter Max Maximum deviation of the arrival time of the packet in the network from the mean value Jitter Min Minimum deviation of the arrival time of the packet in the network from the mean value Response Server response time 5 6 7 Last conference information Example of Endpoint s properties Last Conf Name 0000001d srv1 1 Bytes
25. he TrueConf Server v4 1 1 license and is needed to configure and control server TrueCanf Server c 2010 2013 TrueConf LLC All rights reserved www trueconf com 25 TrueConf Server Administrator Guide In this section you can manage groups add and remove users from them Also here you can edit following rights of group users e Allow or deny 1 on 1 calls e Allowconference tools usage e Allow creation of group conferences Automaticly manage the address book A checked box for automaticly managed address book means that new users will be automaticly added to address books of every user To recreate the address books of the users use the appropriate button 5 4 3 Aliases Section In this tab PSTN users can dial TrueConf user not by TrueConf ID but with the help of an alias extension You can set an alias to a TrueConf user that will be used to dial a person under the corresponding configuration of the ATE from our system 44 UBO2M Aliases e C fi D localhost admin users aliases aw Server status running registered VY TrueConf ub02m trueconf name vcs General About Aliases Settings Network Network Settings SMTP SIP Gateway Web Aliases Create alias Alias User fiakovskaya ub02m trueconf name Settings omelchenko ub02m trueconf name Security Users User Accounts Groups Aliases User Storage Group Conferences Scheduled Recordings Endpoints Help This product is
26. ique and depends on the computer and client software TrueConf ID of the users connected to the Logged User server at the moment Name of the client s software and version of the software IP The user IP address Application version 5 6 1 Sound capture and playback information Example of Endpoint s properties Audio Capture Microsoft Sound Mapper Avance AC 97 Audio Logitech Microphone Pro 4000 Audio Render Microsoft Sound Mapper Avance AC 97 Audio 5 6 2 Video capture device information Example of Endpoint s properties 2010 2013 TrueConf All rights reserved www trueconf com 34 TrueConf Server Administrator Guide Video Capture Logitech QuickCam Pro 4000 NAS Polycom Video Source Filter vvd dll 5 6 3 DirectX information Direct X Version Driver Resolution Video Memory Capabilities DX INIT OK dis 0 5 6 4 DirectX features description Properties Version Driver Resolution Video Memory Capabilities Bu Bd Ou Od BFcc Ofcc YUY2 UYVY HB ati2dvag dll RADEON 7200 SERIES 1024x768 32 bit total 29679616 free 29679616 Bu Bd Ou Od BFcc OFcc YUY2 UYVY HB Pde ae ae ee ae el Description Version of the installed DirectX Name and description of the video card driver Screen resolution and number of colours Video memory volume Current driver capacities Upward scaling Downward scalin
27. l rights reserved www trueconf com 5 TrueConf Server Administrator Guide 1 23 TrueConf Client This is a client application It is installed on the users computers and allows making and receiving of video calls TrueConf Client provides User authentication in the TrueConf Server system Possibility to make video calls or create and participate in various group video conferences Set up of video and audio input and output Exchange of text messages White board tool for 1 on 1 conferences Slide show tool for displaying of graphic images in 1 on 1 and group conferences Screen sharing for transmission of your desktop screen to one or more participants File transfer in 1 on 1 video calls User address book support and management Call list management Self view display in conferences Support of video formats SD 320x180 HQ 640x360 HD 1280x720 In 1 on 1 video conferences is supported FHD video format 1920x1080 Video and or audio mute feature TCP and UDP transport Note You can find information on how to connect client application to server in the Client Application Connection section of this document 1 3 Recommended configuration for TrueConf Server system server a Dual Core processor 1GB RAM 20Gb free hard disk space 100 Mbit s Ethernet MS Windows Server 2000 2003 2008 operating system 1 4 Recommended configuration for TrueConf Server client terminal Intel or AMD Processor
28. lay name of the caller 2010 2013 TrueConf All rights reserved www trueconf com 17 TrueConf Server Administrator Guide e caller call id id of the caller e missed call time time of the call Template of a missed call to registered unregistered users Setting Subject Body Apply 5 2 3 SIP Gateway Section Description Subject template Body template A button to save the progress Components of this tab allow to configure parameters of the SIP gateway NOTE SIP Gateway tab is displayed only if there is a valid TrueConf Gateway license r a So 4 UB056 SIP Gateway x D localhost8888 admi t al Server status running registered ue TrueConf ub056 trueconf name vcs General g About SIP Gateway Settings Network VoIP Server Default SIP Proxy Network Settings Server Server SMTP ro SIP Gateway Login Login Web Password Password Settings L Security Registration off 7 Registration off Users User Accounts Groups ES Aliases Network settings User Storage Listen on all IP addresses Group Conferences Scheduled 192 168 66 62 5060 tcp Recordings Re i 192 168 66 62 5060 udp Endpoints Help This product is the part of the TrueConf Server v4 1 2 lense and is needed to configure and control server TrseConf Server c 2010 2013 TrueConf LLC All rights reserved a Need help 4 Component Serv
29. list of users After choosing the Host of the conference his Owner name automatically appears in the list of participants Previous Host will not be deleted Type of the conference e Symmetric Type e Asymmetric e Role based UDP Multicast allows to use local network re sources more efficiently In this mode video and audio streams are UDP Multicast transmitted only in one UDP Multicast domain Such domains can be set up in local area network LAN or VPN In the internet UDP Multicast is not allowed by default More availability can be limited by TrueConf 2010 2013 TrueConf All rights reserved www trueconf com 32 TrueConf Server Administrator Guide Server license Multicast address The field to indicate Multicast Broadcast IP address By default it is 224 0 1 224 4000 6000 CID Conference ID that users can use to join the conference Here you can schedule a video conference Indicate time and date of the scheduled meeting and then select users from the list Schedule Invitations to invite Click on Create Not available in trial version of the server 5 5 2 Recordings Section This tab allows you to manage recording settings and lists previously recorded conferences ah UDISG Recordings a localhost erence 1 ay Server status running registered ep TrueConf ub056 trueconf name vcs 00000073 00000072 00000071 00000070 0000006f 0 List
30. local LDAP directory LDAP settings comply with Microsoft Active Directory by default You can manage the user information with the help of LDAP Directory standard management tools For Active Directory the user rights can be defined depending on the Active Directory group to which a user belongs 2010 2013 TrueConf All rights reserved www trueconf com 27 TrueConf Server Administrator Guide 5 4 4 4 Switching user database to the LDAP Mode Element Automatically manage address book Description Automatic add on of all the users to every user s ad dress book Switch Switching of the data storage modes 5 4 4 5 LDAP settings LDAP tab becomes available when User storage is works in the LDAP mode LDAP mode availability can be limited by TrueConf Server license 4 UBO2M LDAP e C f D localhost admin Idap settings Server status running registered g TrueConf ub02m trueconf name vcs por D we Feds Server settings Ne Settings Server Type Active Directory SMTP Secure connection Port aa SIP Gateway Auto detect Web Manual configuration Base DN Settings sony Authentication ampe Password Confirm Eg Storage NTLM authentication Group Conferences i Scheduled Group Recordings Pidpa Advanced Help Element Description Server type LDAP Server type Connection to the LDAP in the safe mode Only in Sec
31. mm Note to register the server for a second time press Register button in the About tab 2010 2013 TrueConf All rights reserved www trueconf com 11 TrueConf Server Administrator Guide 4 1 Offline registration When registering offline the web based setup will create an offline registration file which must be forwarded to support trueconf ru Make sure to wait for the answer before restarting offline registration In case of restarting offline registra tion the file received by a previous request will not be valid the application will not be registered and you will have to repeat the procedure again 4 2 Administering of the server Server can be administered from any computer in the same local network where it is installed The access is limited to the following ranges of IP ad dresses 10 192 168 172 16 172 31 127 At this point the installer does not open a port in the firewall for TrueConf Web Manager If the administrator wants to administer the server from a re mote machine he she needs to make sure that the server firewall allows connecting on the port on which TrueConf Web Manager is launched TrueConf Web Manager port is determined during the server installation By default port 80 is selected If it is taken 8888 is selected If it is also taken the user selects the port in the installation dialog window if the port is not 80 then it is visible in the browser address bar after the colon i
32. n the host name http localhost 8080 To access TrueConf Web Manager from the machine on which the server was installed you will not need any password the host in the browser lo calhost or 127 0 0 1 Remote access requires authorization with the accounts of the Windows us ers from the group TrueConf Server Admin When the server is installed the user account is added to this group To give another user access to TrueConf Web Manager the administrator must add the user account to the TrueConf Server Admin group 2010 2013 TrueConf All rights reserved www trueconf com 12 TrueConf Server Administrator Guide 5 Configuring Server 5 1 General Groupe of Settings 5 1 1 About Section This page allows you to browse the server information contact person and his e mail and view the available licenses used by the server Also here you can initiate TrueConf Server registration for a second time 5 1 2 Settings Section Eram 44 UBOS6 Settings x D localhost admin general config TIS Server status running registered SP TrueConf ub056 trueconf name vcs System T General z About Settings Settings Work path Network Network Settings pathi Ciruecent SMTP Reports RS Configuration Save the settings to a file or use a previously saved configuration file to restore the settings Application Below you can see a description of the elements of this t
33. n using Roaming feature Still the following conditions are to be observed you need to have license for TrueConf Server with Roaming feature for all servers that participate in Roaming possibility for all servers and subscribers to connect to your server during Roaming The server should be available to other servers by its name indicated at registration The server can be registered on the existing DNS name as well as be specified by the actual server address with the help of the SRV records DNS To read more please see section Connection using auto discovering 2010 2013 TrueConf All rights reserved www trueconf com 41 TrueConf Server Administrator Guide 9 Server Diagnostics 9 1 Server status Server status is shown in the Server Status field in green if the server is working or in red if it has stopped in top right corner of the web management tool window 9 2 Servers log files You can access the server by clicking on See the log in the Settings menu 4 UBO2M Settings x 4 UB02M Main log C fi D localhost admin general log Server status running registered Noy TrueConf ub02m trueconf name vcs General About Main Advanced Settings Network Network Settings cceptor AddTCPAddress StartListen failed host 192 168 0 14 port 5060 SMTP TrueConf Server terminated at Sun Aug 11 19 23 15 2013 SIP Gateway Web Settings Security TrueConf Server started at Mon Aug 12 12 11 04
34. of TrueConf Server External Web URL 2010 2013 TrueConf All rights reserved www trueconf com 22 TrueConf Server Administrator Guide 5 3 2 Security Tab i Ro Sa 48 UB056 Web Security x __ e D localhost admin web security agl z Server status running registered ter TrueConf ub056 trueconf name vcs General About Web Security Settin En Dashboard Network r _ Access to admin area from other computers is limited to TrueConf Server Admin Windows security group Network Settings Snir Limit access to admin area by IP SIP Gateway Web Subnets 10 192 168 172 16 172 31 127 Apply Settings Security Users API User Accounts Please indicate the private key for TrueConf Server API Groups Aliases Secret key LUY17 Ye ClOPvs wbBHDeyiRe6TL Generate a new secret key Apply User Storage Group Conferences Scheduled Recordings Endpoints Help This product is the part of the TrueConf Server v4 1 2 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved License agreement Online Live chat with us L d In this tab you can limit the access to the management of your server To do this simply tick the appropriate field and click Apply By default the Subnets field displays the subnets that can be controlled API To ensure that TrueConf Server works with other
35. onf configurations data in the SIP Gate Server way tab of the configu ration wizard e Address an IP address of the net work interface used for TrueConf gate 2010 2013 TrueConf All rights reserved www trueconf com 20 TrueConf Server Administrator Guide TrueConf Server is offline or has intermediate status Absent or incorrect parameters of TrueConf Sever on the SIP terminal No network connection There is no Incorrect codecs negotiation video and audio in the conference between TrueConf Server and SIP terminal 2010 2013 TrueConf All rights reserved way e Server IP of the host interface which is used for VolP SIP server Run TrueConf Server by clicking System Start Indicate valid IP address and TrueConf Server port in the parameter window of the SIP terminal Check network connection on the PC with SIP terminal if SIP terminal is installed on the PC To do this you can use ping command with IP address of the PC where TrueConf Server is installed Make sure that SIP terminal supports one of audio codecs G 711 alaw ulaw G 728 G 729a and video codecs H 264 H 263 www trueconf com 21 TrueConf Server Administrator Guide 5 3 Web Group of Settings This tab contains settings of external web pages that are available to unregis tered users 5 3 1 Settings Section 48 UBO2M Web Settings e settings ay Server st
36. pa koHbepeHucensu TrueConf Server r Scheduled B missed_call_time Recordings Hawa cucrema ykasbieaeT 4ro Bei eiye He ABNAeTeCb nonszogarenem TrueConf Endpoints Help Nookanyiicra CEAKMTECE C ANMMHMCTPATOPONM CepBepa n 3aPerMCTPHPy TECb UTOGbI NPMHMMaTb 3BOHKM Registered user missed call template PS D This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved Online Live chat with us Setting Description IP address or hostname of the SMTP server Host Port used by the TrueConf Server Notify administrator about server restart Allows the server to send notifications by e mail in case of restart of the service Allows the server to send Missed Calls notifications by e mail Notify users about missed calls Note IP address 127 0 0 1 means that you are using SMTP server on the same computer as TrueConf Server In this case you will be prompted to verify SMTP server installation on this computer In case of a missed call to a registered or unregistered user of TrueConf Server this event will be logged on the server and user will be notified by predefined e mail Note Server logs time of the call name of the caller username This information is substituted by the server in the template using tags e recipient_display_name name e caller_display_name disp
37. rator Guide Download client application for your system Step 3 Install client application Step 4 If required connect client application to server using instructions on TrueConf Web Manager home page 2010 2013 TrueConf All rights reserved www trueconf com 39 TrueConf Server Administrator Guide 7 Set up of the previously installed client application to work with the video conferencing server 7 4 Manual configuration Go to the application network settings Setup Network Turn off the Connection default Default server connection if it is enabled Click Advanced Enter the IP address or DNS name and port of the server in the appropriate fields 2010 2013 TrueConf All rights reserved www trueconf com 40 TrueConf Server Administrator Guide 8 Roaming between servers Roaming allows subscribers of different TrueConf Servers to make video calls conduct group conferences and use collaboration tools The server which has a Roaming option enabled provides media streaming between remote servers that support this feature it too The number of servers involved in Roaming is unlimited Group video conferences will be conducted with regard to the limitations specified in the license of the server initiating the connection Video calls and group conferences during Roaming are held on the same principle as within one TrueConf Server No additional server adjustments should be done whe
38. ser Accounts LDAP directory tools Groups Aliases User Storage ssword data could not be import Group Conferences Scheduled Recordings Endpoints Help s can be created and edited in VSC ion on local machine will no long This product is the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved Server status running registered gurator When server will be ocal LDAP directory Predefined configuration settings for LDAP directories are ectory user access could be limited with Active ine Import of user information from LDAP directory is License agreement Online Live chat with us TrueConf Server allows two modes of data storage Registry and LDAP Their changeover can be done at any given moment by pressing the Switch button in the User database tab 5 4 4 1 Registry Mode In this data storage mode the server keeps user information on a local comput er It is possible to add and delete new users from the configuration table If the storage mode on the server has been changed from the Registry Mode to LDAP then the already existing user records won t be used any more 5 4 4 2 User storage tab in the Registry Mode Element Switch Description 5 4 4 3 LDAP Mode Switching of the data storage modes In this data storage mode the server takes advantage of the user information from the remote or
39. tatus 42 9 2 Servers log files 42 9 3 Change the server language 42 10 Troubleshooting 43 10 1 Server does not start 43 10 2 Information shown in manager program is corrupted or couldn t be saved 43 2010 2013 TrueConf All rights reserved www trueconf com 4 TrueConf Server Administrator Guide 1 General Information 1 1 TrueConf Server Components 1 1 1 Server Side e TrueConf Server e TrueConf Manager 1 1 2 Client Side e TrueConf Client Note See TrueConf Client application user guide to learn how to install and configure TrueConf Client application 1 2 TrueConf Server Components Description 1 21 TrueConf Server This component is a software video server It gets installed as Windows operating system service and provides e Client authentication and authorization e Client connection including connection through NAT s and proxy servers e Media stream retranslation when direct stream translation is not possible e Communication between remote servers connected to the option Roaming e Storing the call history 1 2 2 TrueConf Manager This component is dedicated to server component configuring TrueConf Manager provides e Server registration start stop and state monitoring e Server log viewing e Server IP address and port set up e Registration of new users activation and deactivation e Revision of support information e Group conferencing of different modes 2010 2013 TrueConf Al
40. the part of the TrueConf Server v4 1 1 license and is needed to configure and control server TrueConf Server c 2010 2013 TrueConf LLC All rights reserved EE ace Online Live chat with us Component Meaning Alias is entered by a user into the corresponding field It can contain letters and digits The Alias can contain up to 80 symbols Aliases are updated after server restart You can choose a person from a list of users or enter his her TrueConf ID into the corresponding field Af ter the alias is created you can see an alias and TrueConf ID of a user User name is not unique one user can have several aliases Alias User 2010 2013 TrueConf All rights reserved www trueconf com 26 TrueConf Server Administrator Guide After typing an alias click on Add To delete an alias from the list tick the box on the left of his name and click on Delete Selected 5 4 4 User storage Section Not available in trial version of the server 4 UBO2M User Storage x YY e fi D localhost admin users storage E TrueConf General About User Storage Settings Network ub02m trueconf name vcs Current status Server is in registry mode Registry Enable Description In this mode server stores user information on local computer L switched to LDAP directory mode existing Registry mode user Network Settings SMTP SIP Gateway me LDAP Enable Description Settings Security Users ia U
41. to open a window for editing Clicking on Delete will delete the existing IP ad dress If you want to save the settings click on Save To cancel the changes click on Cancel To add a new internal or external IP address use the button Add and enter the necessary data in the Host and Port fileds By clicking on Save you will add a new IP address You can return to previous settings by clicking on Reset To save the changes click on Apply www trueconf com 16 TrueConf Server Administrator Guide 5 2 2 SMTP Section Mail server is used to send notifications to the users about missed calls and to the TrueConf system administrators about the server operation 4 UBO2M SMTP e fi D localhost admin network smtp Server status running registered w TrueConf ub02m trueconf name vcs General About SMTP Settings mg Outgoing Mail Server Admin e mail Network Host 127 t nin loc Network Settings i 127 0 0 1 admin localhost SMTP SIP Gateway Web Settings User mails ai no Set default Security Notify users about missed calls ETS Ts r Unregistered user missed call template Notify administrator about server restart User Accounts Subject npurnawenne ot caller_display_name Groups ee Body 3npascreyire Yrecipient_call_id User Storage Group Conferences caller_display_name caller_call_id nonviranca censaTeca c Bamn c NOMOUbIO BuAeO cepse
42. ure connection this case safe transmission of the user information through the network is ensured Auto detect Manual Automatic or manual choice of the LDAP server configuration In the automode the LDAP server can be chosen among the servers by default of the DNS domain Domain specified in this field Default servers are being available only in the Auto detect mode chosen according to the relevant DNS notes of SRV type For Active Directory DNS domain name AD can be indicated here Server Port LDAP server address and port available only in the 2010 2013 TrueConf All rights reserved www trueconf com 28 TrueConf Server Administrator Guide Manual configuration mode Base DN Core LDAP context se eke TrueConf Server authorization modes on the Authentication LDAP server After choosing this option the users can automatically get authorized in the system by using the current Windows user account NTLM Authentication The option is available only for the systems working on the basis of Microsoft Active Directory For NTLM authentication work its necessary that the server on which TrueConf Server software is installed is located in the same AD domain with the users Name Domain Password Authorization parameters on the LDAP server Confirm For Active Directory in this field it s possible to indicate LDAP group of users who can get authorized on the TrueConf Server To choose a LDAP group using th
43. using auto discovering The client software of TrueConf includes a function of automatic search for the local server TrueConf Server auto discover It is possible to install the client application without any information about your local TrueConf Server In this case all information about the server will be detected automatically by using DNS To do this you need to specify the address of the server in users primary DNS primary DNS suffix You need to create SRV record in the domain for ves2 tcp service and specify the TrueConf server address and port The following example shows how to do this using DNS utility in Microsoft Windows 2000 2003 Server 1 Navigate to root of the desired domain 2 Choose Other New Records in a right click menu 3 Choose type Service Location 4 Set the following parameters New Resource Record 2 x Service Location SRV Domain your domain com Service ves2 Protocol tcp Priority fo Weight fo Port number 4307 Host offering this service videoserver your domain cor Cancel In this example server has address videoserver your domain com and port 4307 Please note that protocol name tcp does not contain underscores 6 2 Configuring the client application without using auto discovering Step 1 Open TrueConf Web Manager home page on client computer Step 2 2010 2013 TrueConf All rights reserved www trueconf com 38 TrueConf Server Administ
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