Telcare TM0001 Telserve Home Use User Manual ()
Contents
1. Clinical Profile Prescribed Readings Russel Covalt ttetive since 2008 08 24 Diabetes Type 2 METER SERIAL NUMBER ACTIVATION DATE MM DD YYYY PRESCRIBED READINGS TYPE OF DIABETES 2 00 Diabetes Type 2 H Before Meal NORMAL RANGE 80 TO 140 HIGH MAX 255 LOW 20 80 NORMAL 80 140 HIGH 140 255 VERY HIGH gt 255 Adjustable Limits Update Night NORMAL RANGE 60 TO 170 HIGH MAX 285 Patient LOW 20 60 NORMAL 60 170 HIGH 170 285 VERY HIGH gt 285 Update Patient elf you ve upgraded to Telserve Pro your licensed Healthcare Professional has the ability to adjust these options All Readings Filters f filter by range E f filter by tag i Apply ee Bea oe co pee eee sed e a l a ea Type Range Value Unit Tag Date Time Blood Glucose Normal 105 mg dL Night May 11 2009 02 49 Blood Glucose Normal 104 mg dL Night May 11 2009 03 40 Blood Glucose Normal 108 mg dL Before Breakfast May 11 2009 07 30 Blood Glucose Normal 105 mg dL Before Breakfast May 11 2009 07 41 Blood Glucose Normal 107 mg dL Before Lunch May 11 2009 11 08 Blood Glucose Very High 285 mg dL After Lunch May 11 2009 12 43 Data Table sorted by Reading Tags Date Breakfast Lunch Dinner Activity Night Before After Before After Before After Before After 2010 11 05 102 2010 11 03 114 2010 10 29 128 83 192 83 2010 10 27 230 115 224 155 2010 10 26 293 187 188 199 204 229 204 168 2010 10 25 105 140 Ope2. What does the Telserve system do A Telserve is a software system developed to help you monitor your BG Telserve works together with a Telcare Blood Glucose Meter BGM The meter has a built in cellular chip that automatically sends all BG results to Telcare s secure server Telcare s secure server messages the meter with objective feedback Clinical coaching can be created by your HCP within their portal Telserve Pro HCP messages are sent to the meter too All readings can be viewed and analyzed by logging into https mytelcare com Setup and Starting Q Do need a Telcare BGM in order to obtain a Telserve username and password A Yes Q How can obtain a Telcare BGM A Call Telcare at 888 666 4530 to obtain information on ordering a Telcare BGM Q Which Internet browsers are compatible with the Telserve A Tested browsers include Internet Explorer 8 0 7600 and 7 0 5730 Firefox 3 6 15 and 3 5 17 and Safari 5 0 4 and 5 0 5 Apple iOS 4 2 1 Google Android 2 2 1 Sending Data Q What do I have to do to send my data from the Telcare BGM to Telserve A Nothing Each BG is sent to Telserve automatically For more details please refer to the Telcare BGM User Manual Q What happens if the Telcare BGM can t find a signal to send the data to Telserve A It will save the data You can send this data at any time by going to Memory Recall in the meter See Telcare BGM User Manual for instructions The meter will calculate a
3. a ee a TELCARE Telserve User Manual Home Use A telemedicine accessory to blood glucose monitoring systems Contact Telcare Inc Bethesda MD 20814 USA Phone 888 666 4530 Hours M F 9AM 5PM EST E mail support mytelcare com Website www mytelcare com Please contact your healthcare professional at all other times This manual will be readily available on the Internet You may request a hard copy of this manual by calling Telcare Page 2 Page 3 Page 4 Page 5 Page 6 Page 11 Page 12 Page 13 Page 14 Contents General Precautions Taking your Blood Glucose Telserve Receives Data from Meter Telserve Patient Portal Using the Patient Portal Custom Messaging Upgrading to Telserve Pro Support FAQ P N MA0002 Rev 08 11 Intended Use INTENDED USE Telserve Data Management System Home Use The Telserve Data Management System Home Use Telserve Home is an accessory to blood glucose monitoring systems for the review and evaluation of blood glucose test results to aid in diabetes management Telserve collects data from blood glucose meters such as the Telcare BGM Telserve Home is not intended to provide automated treatment guidance or decisions nor is it to be used as a substitute for professional healthcare judgment GENERAL PRECAUTIONS Glucose results from alternative site testing sites should not be used for insulin dosing The Telcare Blood Glucose Meter BGM and the T
4. and sort them by Time Tags and Range click View Data Then select Readings 4 To view all of your readings organized only by Time Tags click View Data Then select Data Table 6 To download all of your data in CSV format click View Data Then select Export BG Data 7 To setup your messaging options click Manage Settings Then select Messaging 8 To setup your clinical profile click Manage Settings Then select Clinical Profile Options include target BG ranges and test strip prescription information Average BG Level Testing Compliance Add a Licensed Test User Active since 2010 02 02 Manage Settings e Uporade H ealthca re Diabetes Type 1 Professional gt TODAY gt 7 DAYS o 30 DAYS 90 PAYS Blood Glucose Export Data Sorted by Tags AVERAGE LATEST READINGS GLUCOSE LEVEL TESTS PER DAY COMPLIANCE 11 32AM 16 Dec All Readings BEFORE LUNCH 160 1 1 10 0 12 11 10AM 14 Dec Lowest BG Highest BG Low Normal High Very High 11 07AM 14 Dec 78 293 2 56 41 1 AFTER BREAKFAST 10 19AM 18 Nov Lowest Highest BG Percentage of time A in each Target Zone Operating Patient Portal Graphs 1 The middle section of the User Portal shows your BG data graphs 2 The graph on the left shows the average BG sorted by Reading Tags 3 The graph on the right shows BG averages by date Reading Tag Graph Trend Graph Reading History Before Breakfa
5. elserve Data Management System Telserve do not provide automated treatment decisions They are not substitutes for professional clinical judgment All patient diagnoses and treatment are to be performed under the supervision of a healthcare professional This system is not intended for emergency calls or for transmitting time critical data or alarms Clinical judgment and experience are required to check and interpret the measurements transmitted Blood glucose BG data may not immediately be transferred to Telserve BG readings on your blood glucose meter and not the Telserve website should determine your normal treatment for your diabetes The Telserve system is intended for use by patients with diabetes who use the Telcare BGM and who are enrolled in the Telserve program Taking Your Blood Glucose Blood Glucose Reading Turn on the Telcare Blood Glucose Meter BGM using Power Switch A Insert Test Strip when prompted Apply blood to test strip After 6 seconds your reading will appear mn A WwW N e Select a Reading Tag using the Side Buttons C Examples Before Breakfast and After Lunch OD Press the middle button to send your data to Telserve 7 Note If you are outside of a cellular communication area the blood glucose BG data may not transmit to Telserve right away In sucha case the BG data will be stored on your meter Rely on the results shown on your meter to determine your normal treatment for your diabet
6. es wa Test Strip Slot B Power Switch A Side Buttons C Please follow the directions within your Telcare Blood Glucose Meter BGM User Manual These directions are abbreviated Telserve Receives Data from Meter 1 Once Telserve receives your BG data it sends a response back to your meter The response will appear on the bottom of the meter s screen 2 Ifa multiple choice question is sent to your meter use the side buttons to respond o AO Patient Overview Telcare ta gt ff deva telcare com patients 4130 EJE a q AVERAGE LATEST READINGS i GLUCOSE LEVEL TESTS PER DAY COMPLIANCE 117 1 12PM 17 Oct AFTER SNACK 159 2 5 10 0 26 224 7 17PM 15 Oct Lowest BG Highest BG Low Normal High Very High AFTER BREAKFAST 72 324 4 62 33 1 78 1 40PM 15 Oct AFTER EXERCISE 120 12 44PM 150ct Y Get more Reading History 30 Day Tagged Averages 30 Day Overall Average 250 TT S 4 Breakfast A 7 3 fore Lunch n 200 19 Be _ 150 fter Dinner I 1 35 2 TT 0 5 Before Snack N o 100 kT 7 3 0 50 100 150 200 250 50 Sep 27 Sep Oc Ox 8 Oc Latest messages 2010 10 17 17 13 04 GOOD JOB Your reading iwas in range 2010 10 15 23 17 40 YourAfter BreakfastiAvg is 173 mg dL 2010 10 15 17 40 37 Your reading 78 mg dL was Low 26 below target 2010 10 15 16 44 55 YourOtheriAvg is 149 mg dL 2010 10 15 15 53 36 GOOD JOB Your reading iwas in range Please follow the direc
7. join Google at https www google com accounts NewAccount 17 Rev 7 2011 FAQ ERROR MESSAGES Q What types of Error Messages might occur and why A Error messages might occur because of an incorrect username and password They may also occur if you try to save details in your profile in the wrong format Q When would Telserve log me out A After ten minutes This is a security precaution You will be required to login again SUPPORT Q Where can get help A Assistance is available by calling customer support at 888 666 4530 Q Where can obtain a manual A The online manual is available by clicking on Support within your MyTelcare web portal 18
8. l have to meet certain conditions to use Telserve or the Telcare BGM A No As long as you are able to use the device then you can use both Telserve and Telcare BGM OPERATING TELSERVE Help with Setup Q need help setting up my Telserve account A Call us If you need help setting up your account or if you never received a confirmation Email or phone call please call Telcare customer support at 888 666 4530 15 FAQ Editing Data Q What data can edit A You can edit all of the biographical information listed in your User Profile You cannot edit your glucose readings or reading tags This may be a feature in an upcoming version Exporting Data Q What is CSV format A A comma separated values CSV file is a textual representation of data It can be viewed in any text editor or Microsoft Excel Security Q Where can read about your Privacy Policy A At https mytelcare com You can read about our strict Privacy Policy including our dedication to HIPAA and protecting your data using the links located on https mytelcare com Password Request Q I ve forgotten my password Now what A Please call customer support at 888 666 4530 Deactivation Q Can deactivate my Telserve account A Yes Please call customer support at 888 666 4530 Smartphones Q Can use Telserve on my smartphone A Users should only view Telserve through the mobile browsers that have been verified and validated to function p
9. nd save your BG data without a signal just like a standard meter Q What happens if my Telcare BGM sends data while I m logged into Telserve A Refresh your browser to display the most recent readings 14 FAQ Q What happens to my data if lose or damage my Telcare BGM A Nothing Even if you lose or damage your Telcare BGM all data sent to Telserve will be available and secure Q How do know if my glucose data was received by Telserve A Data sent successfully will display on your meter If data was not received No data connection Data will be stored will display on your meter Q Will my meter still work even though haven t activated my Telserve account A Yes Your meter will always work regardless of your connection with Telserve Telserve is an accessory to your meter It is not a requirement Q Do have to answer messages that receive on my Telcare BGM A No The system will work properly even if you do not respond to messages Adding a Tag to your BG Reading Q don t want to select a tag for my blood glucose reading Will the BG data be sent to Telserve anyway A Yes If a BG reading doesn t have a reading tag it will be displayed as No Selection within your Telserve portal Time zones Q What if I m traveling between time zones with my Telcare BGM A Telserve will recognize the time zone you are in automatically It will save data accordingly Restrictions Q Do
10. rating Patient Portal My Profile and Google Health 1 Click My Profile on the navigation bar To edit and save personal information or a password change click Submit 3 To send your data to a third party Personal Health Record click Link It To Your Telcare Account For example Google Health N Google Health N k AY HAVE A GOOGLE HEALTH ACCOUNT FIRST NAME anker Be Link it to your telcare account LAST NAME Phe Ig e Your Details EMAIL NPhelge telcare com sick Resta wt serial number BIRTHDATE 1949 09 29 Activation Date YYYY MM DD activation date Prescribed Test Strips GENDER M presc Type of Diabetes STATE MD type of diabetes ZIPCODE 20906 PASSWORD PASSWORD CONFIRMATION 10 Messaging Options Messaging 1 Under Messaging Options select the basic messages to be sent to your glucose meter 2 You may enable or disable each informational message lt Elvin Speaks active since 2008 08 26 Diabetes Type 2 Messaging Options THE SYSTEM WILL PROVIDE ELVIN WITH O ENABLED a percentage breakdown of their readings O DISABLED by target range O ENABLED a completion percentage of their prescribe O DISABLED tests Options O ENABLED average BG Information by Blood Glucose O DISABLED Reading Tag O ENABLED this week s average compared to last C DISABLED week s average Enable or Disable elf you ve upgraded to Telserve Pro your licensed Healthcare Professional has the ability to adjust the
11. roperly Apple iOS 4 2 1 Google Android 2 2 1 Setting Low Normal High and Very High Ranges Q How do know if my BG readings are in the proper target range A That should be determined in discussions between you and your HCP 16 FAQ Message History Q Can see the messages that have been sent to my Telcare BGM A Yes You can view your message history on Telserve by clicking the Messaging button This is found on your dashboard Tips Q How do I save my login information A You can save your login information using your web browser s built in login saving features Q Do have to save my BG before log out A No All data is saved automatically Maintenance Q How do I maintain my software A Software updates will automatically be installed on Telserve THIRD PARTY ENTITIES Marketing Q Do you share or sell my data to any advertisers A No Your data is managed with the complete respect and security Please review our Privacy Policy to read more about the steps we take to protect your personal data Google Health Q Can send my data to a PHR such as Google Health A Yes You can send your data to an authorized Third Party such as Google Health This is done by clicking on the Add Third Party link This link is found on the profile page Q Do need a Google Health username and password in order to send my data there A Yes You must have a Google account in order to join Google Health You can
12. se options Upgrading to Telserve Pro Telserve Pro Edition 1 Click the Upgrade button from your Dashboard 2 You will be asked to enter your licensed Healthcare Professional s HCP contact information 3 We will ask your HCP to prescribe Telserve Pro to you Then a licensed HCP can send you custom messages HCP s create these different messages using their portal Authorized Users 3 To invite someone to access your portal click the Friends toolbar Then enter their email address TELCARE Invite someone to view your profile Please enter an emal address to invite someone to view your profile if they already nave a Telserve account then they wil gain access to view your profile if they do not have a Telserve account then they will be invited to create one EMAIL ADDRESS TO INVITE This person is a licensed healthcare professional Only cick this f you are attempting to upgrade to Telserve Rx which allows a healthcare professonal to send you custom zed messaging from ther porta For more mformation refer to the Telserve User Manual Sobne 2011 Teicare inc All rights reserved Legal Terms of Service Privacy Policy 12 Support Contact Telcare Inc Bethesda MD 20814 USA Phone 888 666 4530 Hours M F 9AM 5PM EST E mail support mytelcare com Website www mytelcare com Please contact your healthcare professional at all other times 13 FAQ USING TELSERVE General Q
13. st After Breakfast Before Lunch After Lunch Before Dinner After Dinner Night Before Snack After Snack Before Exercise After Exercise Other 7 Day Tagged Averages 7 Day Overall Average hover over dots for details 150 EEE eee ee 10 A He N 2 100 A o BE E 75 o A lt 50 24 Jun 26 Jun 28 Jun 30 Jun mgdl Operating Patient Portal Latest Messages At the bottom of the page are the latest messages sent to your Glucose Meter Latest messages 2010 07 27 20 49 37 Your reading 203 mg dL was High 91 above target 2010 07 27 20 47 20 Your reading 217 mg dL was High 104 above target 2010 07 27 19 14 58 GOOD JOB Your reading was in range 2010 07 27 17 16 05 GOOD JOB Your reading was in range 2010 07 27 16 56 47 GOOD JOB Your reading was in range Report To create a printable PDF of your data select a time range and click Generate This option is not supported if you are on a mobile device with Google Android M tie ndie 19 so m2 3a a Report TA A Generate a PDF report that you can print out for your records or bring to your doctor at your next appointment Simply select the range that eo you want the report for and click the button to generate oa Report Generation is not currently supported on mobile phones equipped with the Google Android Operating System OS pe 7 Days 0 30 Days o 90 Days a all coe tal gt amp Range Operating Patient Portal
14. tions within your Telcare Blood Glucose Meter BGM User Manual These directions are abbreviated TELCARE Recover Password Telserve Patient Portal How to Log in and View your Data The Telserve patient portal allows you to view BG data that has been sent from your meter You can download your data directly to your computer and you can print this data as well The Telserve patient portal is designed to work with internet browsers that implements the https secure protocol Tested browsers include Internet Explorer 8 0 7600 and 7 0 5730 Firefox 3 6 15 and 3 5 17 and Safari 5 0 4 and 5 0 5 Apple iOS 4 2 1 and Google Android 2 2 1 a login credentials by calling Telcare at 888 666 4530 2 Start your internet browser 3 Go to https MyTelcare com 4 Log in with the Username and Password provided to you by Telcare 5 Upon login you will be directed to the User Portal 6 Click Recover Password if you forgot your password and follow the instructions Enter Login Username and Password USERNAME Pg montis Recover Password Log in To acquire canisters of Caltech DISPATCH wipes please contact M X ly 1 433 2 Sears 1 800 349 4358 Berktree 1 866 505 5333 Amazon com Operating Patient Portal 1 The top portion of the User Portal shows your glucose data and test strip usage data 2 The far right of the screen shows your last five readings including BG date time and tag 3 To view all of your readings
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