optiPoint 410 entry SIP V7
Contents
1. 8 Symbols in the Manual 222 2 21 baa rb dE Era E arRR EE Ren 8 IntroductON eis ik ese ER Ek Ek ER RE n nn n nn 9 a MAR EE MEE OE TERE NE a eae EE N IE 9 Secure Voice Transmission SESSE SS SS es 10 Telephone TyDeS SES ee eens 10 Operating the Telephone 11 OpenStage 5 SIP Control panel 0 11 PO LUC ET 12 Programmable Keys SS SS ee eee 12 Standard Telephone Functions 0 13 Multiline Functions a Lo Incoming Calls a 14 Basic FUNCTIONS oee midan Aa EE ME des bower eee eu EN ee 14 Answering a Call 0 0 2 14 Open Listening During a Call 0 0 0 0 0 ee eee 14 Switching to Mute During a Call 0 0 00 SS 000 15 Endinga AA APA AY 15 Call Pickup to a Line Key SESSE SS SS SS ss 15 Placing a call on hold AAP AA 16 Transferring a call uu arias re rien sk ed as a 16 Ellie Wanie s ana a race oto be aa NG wa LING weder ae ee a 16 Transferring with eonsultationi si a exer RE es LG xk 17 Outgoing Calls esee 18 Dialing and Making CallS 1222s sr KERSE KS EE EA hem EE EE ha 18 COR HOO Dialing s adr oa Kg AD EP ON EE ONE NE d 18 Base SE POM 18 Dialing Using a Line Key SESSE ES SS ES Se ee 19 Repeat Dialing EES SS ee eee ee 19 Dialing using the hot or warm line function 19 Selected Dialing a 20 Using Selected Dialing 464 ie kag eins ER KAR DELE HE2. aa 36 Table of codes for OpenScape Voice functions 37 Multiline nnn n n nnnm nz 38 Types or LINES ua doen zd asesor doe des a cuu sooo hp haaay pedo 38 Lie IDE awa AGA KARO AN Pak iN OP bed RE EE EIE EIEN 38 Line Key Status Indication as as dee acier Kh aere Ce gaa s 39 Direct Station Select key Status Indication 39 Multiline Calls EN SA EE OE 86 05 OE ON EES 40 Using the Direct Station Select key 40 Telephone Settings 41 Temporary Ringer Volume SS SS SS ene 41 Temporary Handset Volume a 41 Restart the phone aca a d etd Ro Rho hd BN ER enu a ook We a d e MEE 41 Web Interface aaa 42 General Information 0 2 SS SE ee eee 42 Preparatory StepS 244064 elee AA 43 Menu Structure N EN osx hm b RE AA EE EE NG 45 Changing the User Password ii ia E baa EE IDEE x RANG ha 45 Function OUS d ura GANG dn que eR CES o UR BAGA KI KAG YANG kd 46 selecting FUNCTION KEYS 24 00 sau 2 sires NA MERE DER Rye ward 47 Country Settings ES eee 48 Audio SettingS AANRAAI ON OR T T N EE ee we T 49 Call Related Parameters a 49 User Security Setting Cm 49 Alphabetic Reference SS SS eee 50 Labeling and Documentation 56 Attaching a Station Number Label 00 00 05 56 Labeling keyS os ba MGA dain bc Cates Gah bad ole Ek Rod BAG ad BOE aL dd Re
3. During a call you can contact another station and put the call with the first station on hold You can also transfer the held call to a second station even if the party has not yet picked up the handset see 3 page 17 Start consultation Prerequisite You are conducting a call Press the Consultation key Enter the number of the second station with which you want to make the consultation Press the Confirm key or wait until the autodial delay expires 3 page 49 The connection is set up and you can now make the consulation Ending a consultation call Press the Cancel Release key you are reconnected with the first party 23 Do Not Disturb Step by Step Do Not Disturb If you do not want to be disturbed by an incoming call ringing you can deactivate the ringer The following op tions are available for selection e Ringer off see gt page 24 e Do not disturb see gt page 2b e Phone lock see gt page 25 Ringer Off Prerequisite he Ringer off function key is config ured see gt page 54 Activating the Ringer Off Function Press the Ringer off function key The LED lights up D Incoming calls are signaled by a blinking Ringer off LED Deactivating the Ringer Off Function Ringer off DEP Press the Ringer off function key The LED goes out Accepting a Call NY Fingerof D The LED blinks g Lift the handset 24 Do Not Disturb Step by Step Activat
4. Feature Code 48 chars left Description Info message Microsoft Internet Explorer t3 AN The Function key definitions have been saved The function keys have been assigned the selected functions Country Settings 1 Click a field in one of the interface images to obtain more infor mation about the field Country Settings Country United Kingdom vl Web Interface Audio Settings 1 Click a field in one of the interface images to obtain more infor mation about the field Audio Settings UA aY r Handset Volume 4 Loudspeaker Volume 2 Key Click Volume o Rollover Volume 2 Ringer settings Ringer Volume Melody Tone Sequence Standard 3 x 2 2 7 e770 o s o o I NOTE To customise the ringing for a Line or DSS key all three parameters must be set to non zero values To use standard ringing set all three parameters to zero If there is a combination of zero and non zero values on a row the Submit button will be disabled Submit Reset Call Related Parameters IE 1 Click a field in one of the interface images to obtain more infor mation about the field Call related parameters Auto dial timer seconds DND feature enabled on phone Idle dialing made Context v User Security Setting If the function is activated you hear an acoustic signal if the voice connec tion is not secu
5. sponding dialing control characters see gt page 48 In order to assign Repertory dial to the second level the Shift function key must also be configured see gt page 46 gt gU Lift the handset If req Shit DBE Press the Shift key Press the Repertory dial function key The stored phone number is dialed with corresponding dialing con trol characters Callback If the other party is busy you can place a request for callback Callback is a OpenScape Voice function and has to be programmed by service personnel Prerequisite The callback function must be activated go Lift the handset ES Enter the number Placing a callback request The other party is busy Press the Callback key this must be programmed page 54 The callback request is stored in the system Callback is activated You are called by the system as soon as the party beco mes free g Lift the handset The connection to the callback party is set up 21 Outgoing Calls Step by Step 22 Cancel Callbacks Canceling callback requests If for any reason callback requests are no longer re quired you can cancel them Prerequisite The telephone is in idle mode Press the Cancel Callbacks key this must be program med 3 page 54 All callback requests are then cancelled Step by Step Consult Transfer C Com 95 Cancel Release CO Outgoing Calls Consultation call with a second station
6. pose other regulations regarding the disposal of electrical and electronic equipment Location of the Telephone e The telephone should be operated in a clean environment with an ambient temperature between 5 C and 40 C 41 F and 104 F e Do not install the telephone in a room where large quantities of dust could accumulate this will considerably reduce the service life of the telephone e DO not expose the telephone to direct sunlight or any other source of heat as this could damage the electronic components and plastic casing e Do not operate the telephone in damp environments such as bathrooms Product support on the internet Information and support for our products can be found on the Internet at http www siemens enterprise comv Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki siemens enterprise com Contents Important Notes AA AA 2 Trademarks ee ss 2 Location or the Telephone ew maga ea PDA GN vein Sodas Ran Se ER 3 Product support on the internet ees 3 General Information aaa 1 About These Operating Instructions ES SES SS SS ee 7 lana gls eU ee ooh Be RAS he Bied BOB de OR eae ae EA ie 7 Product Identification AA AA AA 7 ee AA kaaa arm E ee ET EE EE FEE N a ACE Ra Es 7 Notes and SVmbols uu uu doen oak ed SA ga A Oe NA be DRR HG 8 SE
7. 56 Tips and THEKS iss EES EDE RSG NE AGAR vers 57 Telephone Maintenance 2 00 0 eee b7 Troubleshooting MP D Contacts for Resolving Problems 00 57 JI E AA E E T TI 58 General Information General Information About These Operating Instructions These operating instructions help familiarize you with OpenStage 5 SIP and its functions The instructions contain important information for safe and proper operation of the OpenStage 5 SIP Follow them carefully to avoid improper operation and get the most out of your multi function tele phone in a network environment Everybody involved in installing operating or programming the OpenStage 5 SIP must read these operating instructions ND For your own protection please read the section dealing with safety Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit The layout of these operating instructions is extremely user friendly offer ing a step by step guide to the operation of OpenStage 5 SIP Administra tive tasks are described in a separate manual The quick reference guide provides concise explanations of frequently used functions Intended Use The OpenStage 5 SIP telephone is a desktop unit designed for voice trans mission and for connection to a LAN Any other use is regarded as not pre scribed Product Identification The characteristics of the telephone precise produ
8. can be programmed with functions gt page 46 16 The LEDs indicate the status of the feature 11 Operating the Telephone Features e Loudspeaker e Repeat dialing e On hook dialing e 8 function keys support dual level programming e Consultation Call Transfer Call Holding e Variable ringer tone volume and sequence e Simultaneous ringing which alerts you to incoming calls at more than one location server based Programmable Keys The Openstage 5 SIP is equipped with 8 function keys all of which are userprogrammable on two levels the Shift keys should be retained Two of these keys are pre assigned in the first level Cancel Release Confirm Function Key Function 8 Shift to the second key level Each feature key has a corresponding visual indicator LED to indicate the status of the feature 12 Operating the Telephone Standard Telephone Functions All the features described in this section are available for both single line and multiline telephones The numeric keypad is used for dialing phone numbers You can choose to dial a normal phone number E 164 phone number or a URL The number of digits in an E 164 number is restricted to 20 digits Other numbers such as phone numbers to be dialed are restricted to 24 digits Dialing aids and enhanced functions can be activated using individually pro grammable function keys Examples of dialing aids and enhanced functions e
9. contract Availability and technical specifications are subject to change without notice OpenScape f OpenStage and HiPath are registered trade Siemens Enterprise Communications marks of Siemens Enterprise i i Communications GmbH amp Co KG www siemens enterprise com All other company brand product and ser vice names are trademarks or registered trademarks of their respective holders
10. functions see 2 page 20 Using Selected Dialing 4 You can store the function Selected dialing to the second level of a function key see gt page 46 Prerequisite The Selected dialing function key is con figured with a corresponding phone number see gt page 47 In order to assign Selected dialing to the second level the function key Shift must also be configured see gt page 46 Lift the handset Press the Shift key Press the Selected dialing function key The stored number is dialed Using Repertory Dial TT You can store the function Repertory dial to the second level of a function key see 2 page 46 The Repertory dial function is similar to selected dial ing However it can also incorporate dialing control functions at any point within the repertory dialing se quence The OpenScape Voice automatically detects whether the digits represent a number or a URL Control Action During Dialing Function OK Deactivates the Auto Dial Timer for exam ple and dials immediately Pause Waits 3 seconds before sending any char acters following this control function Consult Consultation is not supported by OpenStage 5 SIP Outgoing Calls Step by Step Control Action During Dialing Function Clear Can be used to end calls if only this com mand has been entered Prerequisite he Repertory dial function key is con figured with a corresponding phone number and corre
11. in idle state are signaled by a brief ring on the phone to which they are forwarded approx 0 5 seconds This serves as a reminder that this particular feature is activated Deactivating Lift the handset Y Enter the code see the table of codes page 37 You receive a confirmation tone 33 OpenScape Voice Functions Step by Step Making anonymous calls Your administrator decides whether or not your caller ID name and phone number is displayed on a called par ty s station Anonymous calling is when your data is not transmitted The settings configured can be deacti vated however for specific calls D e fyourcaller ID is transmitted your caller ID is displayed e f your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anony mous calling for your phone you can deactivate this setting as follows Lift the handset Y Enter the code see the table of codes page 37 to transmit the caller information You hear a confirmation tone CON Activating If your administrator activated caller ID transmission for your phone you can deactivate this setting as follows Lift the handset Yy Enter the code see the table of codes gt page 37 to suppress the caller ID Wait until you hear the confirmation tone a Caller ID transfer is suppressed unknown Anony mous appears on the called party s display instead of the calle
12. tivated Deactivating the Loudspeaker Function Loudspeaker DEP Press the key The LED goes out the loudspeaker is de activated D You can enable or disable an audible warning if the phone is configured for payload security but the connection falls back to an unencrypted call see page 49 14 Incoming Calls Step by Step Switching to Mute During a Call You can consult with other people in the room without the person on the other end of the line hearing what is sald Prerequisite You are conducting a call The function key Mute is configured see gt page 54 Activating the Mute Function Mue BO Press the Mute key The LED lights up the microphone on the handset is deactivated Deactivating the Mute Function Mute D ED Press the Mute key The LED goes out the microphone on the handset is reactivated Ending a Call su Replace the handset or Press the Cancel Release key if this key is configured 3 page 54 The call is cleared down Call Pickup to a Line Key Prerequisite A line key with a separate telephone number is configured on your telephone consult the ad ministrator The telephone rings The LED for the line key blinks rap idly ee Lift the handset NY Line DEP Press the key The LED lights up 15 Incoming Calls Step by Step Placing a call on hold You can use this function to place an ongoing call on hold for instance to prevent the other party ov
13. to transfer the call Press the Confirm key or wait until the autodial delay expires page 49 Announce the transfer to the party Replace the handset The call is transferred to the second station If the called party does not answer Press the Cancel Release key you are reconnected with the first party 17 Outgoing Calls Step by Step Outgoing Calls Dialing and Making Calls All the features described in this section are avail able for both single line and multiline telephones Off Hook Dialing Lift the handset Enter the phone number ERU The called party does not answer or is busy su Replace the handset On Hook Dialing TE Enter the phone number After the auto Dial Timer has timed out the number will be dialed see gt page 49 The other party answers over loudspeaker g Lift the handset The called party does not answer or is busy loudspeaker NG Press the key The LED goes out D You can enable or disable an audible warning if the phone is configured for payload security but the connection falls back to an unencrypted call see page 49 If vr are using a dial plan and have set Hot Key pad see page 49 dialing takes place auto matically as soon as the character string entered matches an entry in the dial plan 18 Outgoing Calls Step by Step Dialing Using a Line Key Prerequisite A line key with a separate telephone number is
14. 37 or if you also want to set the forwarding destination enter the code with a phone number for example 901234567 to activate call forwarding You hear a confirmation tone a Deactivating Lift the handset Y Enter the code see the table of codes page 37 to deactivate call forwarding You hear a confirmation tone CON 32 OpenScape Voice Functions Step by Step Call forwarding unconditional With Call forwarding unconditional CFV all incom ing calls are forwarded to a different destination You can use the feature code to activate deactivate this function and define a forwarding destination Activating Lift the handset Y Enter the code see the table of codes page 37 and the number of the phone where you want to forward the calls You hear a confirmation tone a If the Courtesy call function is active the OpenScape Voice dials the phone to which you forward ed your calls e If the party at this phone answers you can inform him or her that your calls are being forwarded to his or her phone e f the forwarded to party does not answer or is busy repeat the activation procedure As long as you do so within two minutes you hear the confirmation tone followed by dial tone The OpenScape Voice does not attempt to alert the party at the forwarding destination that the feature has been reactivated While unconditional call forwarding is activated calls forwarded while the line is
15. Documentation OpenScape Voice OpenStage 5 SIP User Manual Communication for the open minded Siemens Enterprise Communications www siemens enterprise com SI E M E N S Important Notes Trademarks CE Do not operate the device in environments where there is a danger of ex plosion Use only original Siemens accessories Using other accessories may cause a hazard and will invalidate the warranty and the CE mark Never open the telephone or key module If you encounter any problems contact your administrator The device conforms to the EU guideline 1999 b EEC as attested by the CE label All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help pre vent potential damage to the environment and human health It is a prered uisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you pur chased the product or your sales representative The statements quoted above are only fully valid for equipment which is in stalled and sold in the countries of the European Union and is covered by the directive 2002 96 EC Countries outside the European Union may im
16. IN 52 D Be EE OE EN 18 Direct Station lne scce 38 Direct Station Select key 40 Do Not Disturb sos Aaah 24 Activating Do Not Disturb 25 Ringer AA 24 B cH 40 E Ethernet Interface ns eb edere tonius 9 Explanation of Symbols i t rettet 8 G Group Features Group Pickup 26 HANG AA EE OO Oe 27 Group PickUp se ee 26 H Handset Volume neccen 41 midi LE 19 Blei So je eN 18 52 aiilgmS iUo 27 L ENE U E EO EE 38 PAANO NLNG kea EE 38 Prime Line Uu 38 Secondary Line eeens 38 58 M Make Line Busy Uu 30 Malfunctions sen EE Ee GESE 57 N Nameplate ie lm maha 7 0 OpenScape Voice Abbreviated Dialing Two Key Abbreviated Dialing 36 Making Anonymous Calls 34 OpenScape Voice Functions 30 Operating Instructions ee ee ee 2 Operating Steps see 8 P Phantom BI T 38 Pie EE T 38 Private LIne se EO oso 38 Programmable Keys o an 12 Programmable Keys Shift 12 Protection of the Telephone 57 R Receive Volume ss ee ee 14 Repeat Dialing ee ee ee ee ee 19 Retrieving Messages 29 HINGE OT OE e 24 Secondary Line eset RE DE N 38 Selected Dialing ee ee ee 20 Using Repertory Dial 20 Using Selected Dialing 20 Serial Number a 7 Sia sa EE Ee EG 38 Standard Telep
17. RE DE RR 20 Using Repertory Dial SESSE SS SS SS SS ee see 20 amp ee ARE ere aw amp NAT ESE RE EN AE ERG 21 Consultation call with a second station SS SES 23 eee HE a As AA 23 Ending a consultation call 2 2 Ban de Re Jew MEER ad ER a 23 Do Not Disturb a 24 ROST IT awatara naan 640424 KWAN ORE OR T EAR EER 24 Accepting a Gall MO hak ad dee dom cc Ab OE outs NS N 24 Activating Do Not Die Uie EE DERE ua Ed ERE EDE oho REEDE S 25 Phone LOCK CRT 25 Using Group Features 26 GOUD FIGKUD I 26 Using Group PIS RU gore sadeede AA a a 26 OEE ate PE E OE E 929292999 95425 692 27 Accepting Calls in a Hunt Group 0 0 0 0 02 eee 27 Taking a break in a Hunt Group 2 a 2 Removing a Phone Number from the Hunt Group 28 Messages PUNCLON suu KA KGG nee KAWIT WAKAS EERS ORES 29 Retrieving Messages 0 a 29 OpenScape Voice Functions 30 Iss ac a EE OE N wae 30 eke Ee else ie ORE HE kk OER TII 34 Call Forwarding Busy Line a SN Call forwarding don t answer ee 32 Call forwarding unconditional aa aaaea ea 33 Making anonymous callS SS eee 34 BI Ted ie oe za a mGA MANG ND ow NANG we GE we OE we oe sry di 34 Neil PAA 34 Temporarily activating anonymous calling for the next call 95 Temporarily deactivating anonymous calling for the next call 35 Using abbreviated dialing
18. Repeat dialing e Selected dialing e Mute e Last number redial Multiline Functions Some functions and features are only available to you if the administrator configured your telephone to support multiple lines The following are some examples of special multiline telephone features e Dialing Using a Line Key e Manual hold e Multiline priority e Visual indicators for line key status D Most features are common to single line and multiline telephones but some features function in a slightly different manner depending on the telephone type In this manual these differences are de scribed in the same section that describes single line telephone fea tures 13 Incoming Calls Step by Step Incoming Calls Basic Functions All the features described in this section are avail able for both single line and multiline telephones Answering a Call The telephone rings b gU Lift the handset 4 or Set call volume To raise or lower the volume press the relevant key until the desired volume is set Open Listening During a Call You can allow other people in the room to join the tele phone conversation Inform the party at the other end of the line that you are switching to loudspeaker Prerequisite You are conducting a call The function key Loudspeaker is configured see gt page 47 Activating the Loudspeaker Function Press the key The LED lights up the loudspeaker is ac
19. an use the available lines as described below Regardless of the line usage all of these lines can be either private or shared e Prime line Every multiline telephone has one prime line This line uses your public number so that you can receive incoming calls on this line You can use a prime line either privately or as a shared line Certain functions are only available for the prime line in order to prevent con flicts with the corresponding secondary lines of other multiline tele phones e Secondary line You can use the prime line of a multiline telephone as a secondary line for another multiline telephone e Phantom line A phantom line does not have a prime line at any tele phone A typical application for a phantom line is a hunt group Multiline Step by Step Line Key Status Indication OFF idle No connected calis BLINKING Idle forwarded The ine is forwarded immediately prime line SLOWLY only Busy local The line is busy with a connection to the Multi Line telephone or respectively an outgoing call is issued from the MultiLine telephone Busy remote station The line is busy with a connection at another MultiLine telephone or respectively an outgo ing call is issued from another MultiLine tele phone 1 The LED indicator on the prime line key indicates immediate forwarding instead of an idle line 2 An active call is connected to the multiline telephone A call is connected to the other te
20. andset Conduct a call Enter a telephone number or code Enter the code Press volume controls on the telephone Press the key Press the illuminated key Press the blinking key Introduction Introduction Overview The OpenStage 5 SIP is a modern multi function IP telephone It is de signed for connection to data networks and is not directly connected an ISDN system or to the PSTN D This manual describes how to use the OpenStage 5 SIP when it is connected to the Siemens OpenScape Voice some of the features described in this manual are only available be cause they are provided by OpenScape Voice If you are not using the OpenStage 5 SIP in a OpenScape Voice environment ask the service team to provide you with the corresponding operating in structions The OpenStage 5 SIP enables voice communication via the standard Inter net Protocol IP It is compatible with the signaling stack in compliance with the SIP Session Initiation Protocol protocol specification The OpenStage 5 SIP can be used just like a conventional telephone the only difference being that your calls are directed via a data network The telephone has an Ethernet interface so that when using the TCP IP proto col you can make the telephone calls both via your own intranet and via the worldwide Internet The OpenStage 5 SIP also supports other standard protocols which opti mizes the data and voice transmission and simplifies the administra
21. between 0 and 999 for the phone number you want to dial The number is automatically dialed 36 OpenScape Voice Functions Table of codes for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table Print this page as an overview Function Code Description Call forwarding busy line on gt page 31 Call forwarding busy line off gt page 31 Call forwarding don t answer on gt page 32 Call forwarding don t answer off gt page 32 Call forwarding unconditional on gt page 33 Call forwarding unconditional off gt page 33 Making anonymous calls off gt page 34 Making anonymous calls on gt page 34 Making anonymous calls temporarily on gt page 3b Making anonymous calls temporarily off gt page 35 Using abbreviated dialing gt page 36 37 Multiline 38 Multiline Types of Lines The following are the types of lines e Private line A line that is only accessible to one telephone e Shared line A line that is accessible to multiple telephones e Direct Station line A line with a direct connection to another telepho ne The LED associated with the line key indicates the status of a call on the line regardless of whether the call is conducted on this particular multiline phone or on another multiline phone The LED associated with the Direct Station Select key indicates 3 different states 3 page 39 Line Types You c
22. configured on your telephone consult the ad ministrator Press the line key The LED lights up TE Enter the phone number go Lift the handset D If you pick up the handset before dialing or dial a number while the handset is still on the hook the main line or the next available line will be busy im mediately Repeat Dialing Prerequisite The Repeat dialing function key is con figured see gt page 54 The last number dialed is always automatically stored for repeat dialing ee Lift the handset Press the key The last number dialed is redialed Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone If you lift the handset of the phone or press the loud speaker key e with a hot line immediately or e with a warm line after a defined period of time a number specified by service personnel is dialed Examples e The phone in the lift immediately dials the reception number e The phone at a patient s bed dials the ward number e g after a minute if no other number is dialed 19 Outgoing Calls Step by Step 20 gt Paas If req e Selected dialing dq Selected Dialing You can store frequently dialed numbers to a function key There are two types of selected dialing e Selected dialing direct dialing of a telephone num ber see page 20 e Repertory dial direct dialing of a telephone number using dialing control
23. ct name and serial number are displayed on the nameplate on the underside of the tele phone Please have these at hand when you contact our service depart ment regarding problems or defects on the unit itself Service IB The Siemens service department can only help you in the event of problems or faults with the telephone unit Should you have any questions regarding the operation your spe cialist retailer or network administrator will gladly help you with the right answers For any questions regarding the telephone connection please con tact your network provider In the case of any trouble or defects on the unit itself please dial the ser vice number of your country General Information Step by Step LIY Notes and Symbols Safety Information that is important for preventing injury or damages is marked specially as they are important in structions for correct use of the unit This symbol indicates a hazard Failure to follow the instructions given may result in injury or in damage to the unit MED This symbol indicates the following e Key information important for the proper use of the telephone e Important information concerning the differ ences between single line and multiline oper ation Symbols in the Manual Operating steps are explained in a logical sequence us ing graphics in the left hand column Below is an expla nation of the symbols Lift the handset Replace the h
24. desk Prerequisite he Group pickup key is configured see gt page 54 Your colleague receives an incoming and belongs to your pickup group consult the administrator oe Lift the handset NY Group pickup DEAD Press the blinking key You have taken over the call to your phone 26 Using Group Features Step by Step Hunt Group The administrator can merge several telephones to form a hunt group If your telephone belongs to a hunt group the OpenScape Voice routes calls for members of your group according to rules defined by the admin istrator Hunt groups provide a simple way to distribute calls among a group of stations Accepting Calls in a Hunt Group Prerequisite A line key with a hunt group telephone number is configured on your telephone consult the ad ministrator The telephone rings The line key LED blinks ge Lift the handset NM Line DEP Press the line key The LED lights up Taking a break in a Hunt Group Prerequisite The Make line busy function key is con figured 3 page 30 If you want another group member to handle a call you can also make your telephone appear busy to the hunt group After you do so your telephone does not receive hunt group calls Activating the Make Line Busy Function Make line busy M Press the Make line busy function key The LED lights Up Your telephone is set to busy within the hunt group Deactivating the Make Line Busy Function Make
25. elated parameters change secure call setting 43 Web Interface 44 User Call up the user interface Click here to access the user area Local User login Password Cancel Enter the user ID for the OpenStage 5 SIP telephone maximum length 24 and click Login If a user ID has not been specified enter the default value 000000 i The administrator can set a minimum length between 6 and 24 characters for the user password If the minimum length was changed in the meantime so that your password is too short now you are asked to change your password 2 page 45 Only after you have changed your password you can log on to the user interface Web Interface Menu Structure 1 Click a field in one of the interface images to obtain more infor mation about the field User menu e Change user password e Function keys O Phone e Country Settings e Audio Settings e Call related parameters e Secure Call setting Home Changing the User Password Enter your current password and your new password and confirm the new password The minimum length set by the administrator is shown in the dialog Change user password Current password New password Confirm new password Note To be valid the password must consist of exactly 6 numeric digits 45 Web Interface Function Keys Phone Phone function key assignments The possibility
26. en the last digit input and the start of the dial ing procedure e Minimum value 1 e Maximum value 8 e Default value 6 page 49 Web Interface Country From the list field select the country where you would like to install the OpenStage 5 SIP Country specific settings such as ringer or busy tone for example are configured with this option The following options are available for selection e Argentina Austria Belgium Brazil Chile China Croatia Czech Republic Denmark Estonia Finland France Germany Hungary India Ireland Italy Latvia Lithuania Luxembourg Mexico Netherlands Norway Poland Portugal RSA Singapore Slovakia Spain Sweden Switzerland Thailand United Kingdom United States gt page 48 51 Web Interface 52 DND With this function you can allow a user to activate Do not disturb gt page 49 Feature code Enter the code for the required OpenScape Voice feature which you would like to assign to the function key OpenScape Voice supports the following features for example e Make line busy the phone number is treated as busy for the hunt group e Stop hunt the phone number is removed from the hunt group gt page 48 Handset volume Handset volume setting e Minimum value 1 quiet e Maximum value 8 loud e Default value 4 gt page 49 Idle dialing mode You should only change this function if you are using a dial plan pro grammed by administrat
27. erhea ring a conversation with a colleague in the same room Prerequisite You are on a call and the Hold key must be configured see 2 page 47 D Press the Hold key The call is on holod The party on hold hears music Following a configured period of time a double beep re minds you that the party is still on hold Hold DEP Press the Hold key to resume the held call You can now make a consultation call or end the call Transferring a call You can transfer your current call to another party with or without consultation The features Transfer on Han gup and Transfer on Ring must be activated by service personnel The following function keys should be configured see gt page 47 e Blind Transfer e Consult Transfer e Confirm Blind transfer Prerequisite You are conducting a call di Press the Blind Transfer key ji Enter the phone number of the party to whom you want to transfer the call CO Press the Confirm key or wait until the autodial delay expires 2 page 49 The call is transferred to a second station You can hang up the handset or redial If the second party does not answer you will be called back by the first party 16 Step by Step Consult Transfer O Com 95 L Cancel Release qe Incoming Calls Transferring with consultation Prerequisite You are conducting a call Press the Consult key Enter the number of the second station to which you want
28. h Call forwarding busy line CFBL you can use a feature code to activate or deactivate forwarding for calls received on a busy line and define a forwarding destination D Your administrator may also have configured a permanent forwarding destination so that calls are automatically forwarded to this fixed phone number as soon as you activate CFBL forward ing Activating Lift the handset Y Enter the code see the table of codes page 37 if you also want to set the forwarding destination o enter the code with a phone number for example 901234567 to activate call forwarding You hear a confirmation tone a Deactivating Lift the handset NY Enter the code see the table of codes page 37 to deactivate call forwarding You hear a confirmation tone a 31 OpenScape Voice Functions Step by Step Call forwarding don t answer With Call forwarding don t answer CFDA you can use a feature code to activate call forwarding to another number if the handset is not picked up after a certain number of rings eight You can use the feature code to activate deactivate this function and define a forwarding destination D Your administrator may also have configured a permanent forwarding destination so that calls are automatically forwarded to this fixed phone number as soon as you activate CFDA forward ing Activating eo Lift the handset ES Enter the code see the table of codes page
29. hone Functions 13 Station Number Label 56 SEOD AUNT AA 30 T KO a oe 9 Telephone Settings 41 Ringer Volume ncccsser 41 Toggle EE anG NEGA 30 T bes Of LINES GES 38 Private LINE RTT 38 ere LNE RT 38 U SEP SUD OO TE eet EG ee 7 Using Group Features n 26 Index V Volume LX 14 W Warm line Uu 19 59 Index 60 Xy Important Functions at a Glance Important Functions at a Glance Making Calls Either g wa Or lk when the called party answers g Making Calls Using The Line Key BE Redialing the Previous Number gt g Repeat dialing CO ME Accepting Calls Using The Line Key NI im pe Activating the Loudspeaker Function KA Loudspeaker o Copyright Siemens Enterprise Communications GmbH amp Co KG Hofmannstr 51 80200 M nchen Deutschland Siemens Enterprise Communications GmbH amp Co KG is a Trademark Licensee of Siemens AG Reference No A31003 S2000 U153 1 7619 The information provided in this document contains merely general descriptions or char acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products Communication for the open minded anobiigation to provide the respective char acteristics shall only exist if expressly agreed in the terms of
30. ing Enter the phone number for selected dialing here gt page 47 Ringer volume Setting the ringer volume e Minimum value 1 quiet e Maximum value 5 loud e Default value 3 In case of a multiline telephone this setting can be set individually for each line Please note the message shown on the display gt page 49 53 Web Interface Rollover Volume While you are busy on one line of a multiline telephone the Rollover func tion shows you whether another call is coming in on another line You can set the volume level using the following values 1 5 e Minimum value 1 quiet e Maximum value 5 loud e Default value 3 gt page 49 Selecting a Function Select the required functions for both first and second level function keys The following options are available for selection Function Key Explanation Set up a callback Do not disturb Defines a function key for activating deactivating Do not disturb Defines a function key as a Direct station select key Feature toggle Special functions OpenScape Voice Group pickup Defines a function key for answering calls for your pickup group Line Phone lock Defines a function key for locking and unlocking the telephone Repertory dial onfigures a function key as a repertory dialing key and programs a telephone number with con trol functionality and programs a telephone number level of function keys Defines a function key for displaying voice
31. ing Do Not Disturb Prerequisite The Do not disturb function key is con figured see gt page 54 Activating the Do Not Disturb Function Do not disturb QD Press the Do not disturb function key The LED lights up D If there is an incoming call the caller hears the busy tone Deactivating the Do Not Disturb Function Do not disturb Q9 Press the Do not disturb function key The LED goes out Phone Lock You can use this option to lock your telephone Then un authorized persons cannot make calls from your tele phone or modify your user settings Prerequisite he function keys Phone lock and Con firm are configured see gt page 54 D You can only lock the telephone if you have set a user password see page 45 Activating the Phone Lock Function Press the Phone lock fuction key The LED lights up Deactivating the Phone Lock Function Pnonelock DEAD Press the Phone lock fuction key m Enter the user password Confirm DEP Press the Confirm key The telephone is unlocked 25 Using Group Features Step by Step Using Group Features Group Pickup Your administrator can combine several telephones to form a pickup group If your telephone belongs to a pick up group you can pick up calls for another group mem ber You can only belong to one pickup group at a time Using Group Pickup You can answer a colleague s telephone for example if they are away from their
32. lephone Direct Station Select key Status Indication dus The line assigned is not used The main line of the target telephone is busy ri Incoming call An incoming call is waiting on the main line of the target telephone 39 Multiline Step by Step Multiline Calls While you are on a call an incoming call is signaled by the LED on another line key NY Lne2 DEP Press the blinking line key The first line switches to manual hold mode and you are connected with the call er on another line e g Line 2 Once the call has been concluded and the second line connection cleared down you can return to the first call by pressing the line key e g Line 1 Or Lne1 D Press the line key with the lit LED to put the current call on manual hold e g Line 1 Once the call has been concluded and the line connec tion e g for Line 2 has been cleared down you can re turn to the first call by pressing the corresponding line key e g Line 1 Using the Direct Station Select key Using a set up Direct Station Select key DSS you can call the target telephone directly or pick up a call for the target telephone Direct Station Select Call other party DSS C2 Press the Direct Station Select key to call the other party The other party s telephone rings Pick up a call for a Direct Station Select User N Z DSS DEP Press the blinking Direct Station Select key The call is forwarded
33. line busy NG Press the Make line busy function key The LED goes out Your telephone can be reached within the hunt group 27 Using Group Features Step by Step Removing a Phone Number from the Hunt Group Prerequisite The Stop hunt function key is configured 3 page 30 You can remove your telephone from the hunt group In coming calls will no longer be routed to your telephone via the hunt group Activating the Stop Hunt Function Press the Stop hunt function key The LED lights up Your telephone cannot be reached within the hunt group Deactivating the Stop Hunt Function Stophunt DEP Press the Stop hunt function key The LED goes out Your telephone can be reached within the hunt group 28 Step by Step b P ns Voice Messages DE Voice Messages DE Using Group Features Messages Function Prereduisite The Voice Messages function key is configured Callers who attempt to contact you in your absence can leave messages in your mailbox Retrieving Messages Lift the handset The Voice Messages LED lights up New unretrieved messages are waiting in your mailbox Press the Voice Messages function key The voice message server answers Please follow the voice guid ance 29 OpenScape Voice Functions Step by Step OpenScape Voice Functions The OpenScape Voice system supports a number of functions which you can activate or deactivate via the telephone With a
34. mes sages 1 Function keys are also available at a second level gt page 46 54 Web Interface Tone Sequence Setting the ringer sequence for incoming calls e Minimum value 1 Sequence 1 e Maximum value 3 Sequence 3 e Default value 2 In case of a multiline telephone this setting can be set individually for each line Please note the message shown on the display gt page 49 User Password Password input for the web interface user area e Current password enter currently valid password here e New password enter new password here The new password should be different from the default 000000 e Confirm new password confirm new password here e Default 000000 gt page 45 55 Labeling and Documentation 56 Labeling and Documentation Attaching a Station Number Label Self adhesive station number labels are also provided with your optiPoint 410 entry SIP V7 Write numbers on the label fire department police other telephone num bers then peel it off and affix it with the handset lifted in the recess on the telephone Labeling keys The following options are available for labeling keys of the OpenStage 15 and or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them Labeling e By hand Labeling strips are supplied with your OpenStage 15 and OpenStage Key Module 15 Note the function or name in the white field on the strip and insert the st
35. multiline telephone each function re lates to the prime line Toggle Key To invoke the functions make line busy and stop hunt one of the function keys can be defined and program med as feature toggle key By pressing the function key you can activate or deac tivate the corresponding OpenScape Voice function on the server You can only assign function keys on the first level be cause the LED associated with the key is used to indi cate the function s status as either On LED on or Off LED off The LED indicates the status of a function on the server It can therefore change regardless of wheth er a function key is pressed or not Example Switching between Line busy and Line free Precondition Your service personnel has set up a key for the function Busy switch line Busy for the hunt Group Make line busy B D Press the Make line busy function key The LED lights Up Your telephone is set to busy within the hunt group Make line busy NG Press the Make line busy function key The LED goes out Your telephone can be reached within the hunt group 30 OpenScape Voice Functions Step by Step Using Call Forwarding This section describes the call forwarding functions supported by the OpenScape Voice These functions can be called up using the feature code You can also as sign a frequently used function to a programmable key or a selected repdial key Call Forwarding Busy Line Wit
36. of programming a key may be blocked by your service personnel In this case the Edit button is deactivated 46 Web Interface Selecting Function Keys A list of all possible functions that can be assigned to a key is shown on page gt page 54 i gt The possibility of programming a key may be blocked by your service personnel In this case you get the message Locked by administra tor if you try to assign a function to this key IB 1 Click a field in one of the interface images to obtain more infor mation about the field Loudspeaker function key Assign a function to key 4 Select a function Loudspeaker v Selected dialing function key Assign a function to key 4 Select a function Selected dialing v Parameter for function Selected dialing Dial string 089123456 31 chars left Phone lock function key Select a function Phone lock vi Parameter for function Phone lock Dial string 40 chars left Cancel 4 Web Interface 48 Repertory dial function key Assign a function to key 4 Select a function Repertory dial v Parameter for function Repertory dial Dial string 089 PA 1234 lt OK gt 31 chars left Append codes Feature toggle function key Assign a function to key 4 Select a function Feature toggle _ Parameters for function Feature toggle
37. or If the function is activated you have the choice of two settings e Context e Hot Keypad Context is the default setting When on hook dialing with this setting you must either confirm the option Dial press the loudspeaker key or wait un til the Auto Dial Timer has timed out in order to set up the connection If Hot Keypad has been set dialing takes place automatically as soon as the character string entered matches an entry in the dial plan gt page 49 Key click volume Key click volume setting on the dialing keypad e Minimum value 1 quiet e Maximum value 8 loud e Default value 2 gt page 49 Web Interface Loudspeaker volume Setting the loudspeaker volume for OpenStage 5 SIP e Minimum value 1 quiet e Maximum value 8 loud e Default value 2 gt page 49 Melody Setting the ringer melody for incoming calls e Minimum value 1 Melody 1 e Maximum value 8 Melody 8 e Default value 2 In case of a multiline telephone this setting can be set individually for each line Please note the message shown on the display gt page 49 Parameters for Phone lock Select this option to lock the telephone only available if a user password has been configured gt page 45 gt page 47 Parameters for Repertory dial Enter the control functions that are accepted at any position within the rep ertory dialing sequence see gt page b0 gt page 48 Parameters for Selected dial
38. orm to the former OpenStage 5 SIP values Click this button to perform an action Such as Save Download Invoke and Restart A message is dis played in the event of an error Select an option from the List field Click the checkbox to activate or deactivate a function s 42 Web Interface Preparatory Steps Opening the Web Interface To evoke the interface open a web browser and enter the following URL https IP of the telephone Where IP of the telephone stands for the IP address of the OpenStage 5 SIP that you want to map A host name has been assigned to your telephone you can evoke the web interface using this host name in the browser Please check the name with your service personnel You can then access the web interface for your telephone e g in the following format https hostname domainname If applicable confirm an advisory message of the browser with Yes The homepage appears e OpenStage 5 SIP Home Page Windows Internet Explorer GO EE 4x Biv 322 fe OpenStage 5 SIP Home Page SI E M EN S OpenStage 5 SIP Phone numb Home Page Administration User OpenStage 5 SIP Home Page The OpenStage 5 SIP web pages allow the administrator to e configure the administrator settings e perform diagnostic tests e download new software and the user to assign features to function keys change the user password change country settings change audio settings change call r
39. r ID 34 Step by Step Y c Y w OpenScape Voice Functions Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone you can deactivate this setting for the next call as follows Lift the handset Enter the code see the table of codes gt page 37 Wait until you hear the confirmation tone Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset Enter the code see the table of codes gt page 37 Wait until you hear the confirmation tone Dial the phone number of the party you want to contact When you end this call caller ID transmission is sup pressed once again for the next call 35 OpenScape Voice Functions Step by Step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored cen trally and managed by your administrator Lift the handset Yy Enter the code see the table of codes gt page 37 fol lowed by a number
40. re User Security Setting This page allows you to enable or disable an audible warning if the phone is configured for payload security but the connection falls back to an unencrypted call Audible secure call indicator L Reset setting 49 Web Interface 50 Alphabetic Reference This glossary provides administrators with basic information for performing configuration and diagnostics on the OpenStage 5 SIP e The section Alphabetic Reference explains terms found in the menus in alphabetic order e Clicking the icons will bring you to the relevant function descriptions lj Using the icons on the OpenStage 5 SIP FE Using the icons via the web interface e This is followed by the chapter Abbreviations and Technical Terms Append codes Append codes are control functions that are accepted at any position with in the repertory dialing sequence The following options are available for selection LLLI ad Status Indication Any characters following this function are sent imme diately as DIMF signals after the call has been an swered Clear the current call at this point This function is not supported by optiPoint 410 entry Pause Any characters following this function are sent after three seconds page 48 Audible secure call indicator If the function is activated you hear an acoustic signal if the voice connec tion is not secure page 49 Auto dial timer Timeslot in seconds betwe
41. rip on your OpenStage 15 or OpenStage Key Module 15 e With a computer via the Internet You can find the online labeling tool together with the user interface at http wiki siemens enterprise com index php Key Labelling Tool e Select the appropriate key labeling tool in your language You can use the tool online via the browser or you can download it for local use Tips and Tricks Tips and Tricks Telephone Maintenance e Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth e f the telephone is very dirty clean it with a diluted neutral cleansing agent containing surfactants such as dishwashing liquid Afterwards remove all traces of the cleansing agent with a damp cloth moistened with water only e Never use cleaners containing alcohol cleaners that corrode plastic or abrasive powders Troubleshooting Pressed key does not respond Check whether the key is stuck Telephone does not ring Verify whether you have activated Do not disturb If yes deactivate the Do not disturb function For other problems First contact your administrator In case of irreparable faults you must con tact customer service Contacts for Resolving Problems If you encounter a problem that lasts longer than five minutes contact your service personnel 5 Index Index C lo e EE EE EN 21 ie RE EE MEE 18 235 0 MT 2 OE in RBS RR 2 Consultation EROS T 23 Contact PERSON NT 57 CONE N
42. tion of the unit For example the administrator can download updates for equip ment software or feature enhancements to the OpenStage 5 SIP via the FTP server A wide variety of features and programmable keys enable you to configure the OpenStage 5 SIP to meet most requirements Introduction 10 Secure Voice Transmission Prerequisite To be able to use secure voice transmission this feature must be actiuvated by service personnel You can set up a secure connection withOpenStage 5 SIP phones if the re ceiving phone also has the capability The voice transmission is encrypted it is decrypted in the receiving party s telephone Even the signaling for call setup and the exchange of encryption information occur over a secure con nection The phones must have valid registration on an SIP server You can set whether a short tone can be heard if the connection is not secure see 2 page 49 Telephone Types The administrator can set up the OpenStage 5 SIP as e asingle line telephone e a multiline telephone Operating the Telephone Operating the Telephone OpenStage 5 SIP Control panel para can make and receive calls as normal using the handset 12 Loudspeaker for open listening under the handset here not visible Audio keys are also available allowing you to optimally configure the audio features on your telephone gt page 41 14 The keypad is provided for input of phone numbers codes Eu 9 programmable keys
43. to the main line of your telephone You are connected to the caller 40 Telephone Settings Step by Step Telephone Settings Temporary Ringer Volume Prerequisite The telephone rings Dor Adjust volume To raise or lower the volume keep pressing the keys until the desired volume is set Temporary Handset Volume Prerequisite You are conducting a call Dor Adjust volume To raise or lower the volume keep pressing the keys until the desired volume is set INE Additional settings can be configured using the web interface gt page 42 Restart the phone If the phone for any reason is not working properly you can try to fix the error by restarting DO Press the keys one after the other The phone is restart ed after 30 seconds 41 Web Interface Step by Step Web Interface General Information OpenStage 5 SIP is equipped with an HTTP web server which enables information to be mapped from the tele phone to a web browser installed on a PC integrated into the LAN Web based Management Tool NE The IP data for the Openstage 5 SIP and the PC must be configured correctly for this The web interface contains the following form ele ments User Click this link to access the relevant page Submit Click this button to incorporate the changes into the cur rent form This transfers the changes to the OpenStage 5 SIP Click this button to reset the changes in the current f
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