onsite assure primary warranty service agreement (pwsa) terms of
Contents
1. read this service agreement and check whether the problem faced by you is covered under this service agreement If you believe the problem faced by you is covered under this service agreement please callus on 1800 22 0506 or email us at secure onsite co in and we will get your device repaired Make a payment of the Co Pay of Rs 200 for every service request For eg if the cost of repairs is Rs 3200 you will be liable to pay Rs 200 the remaining Rs 3000 will be paid be Onste2. ONSITE ASSURE PRIMARY WARRANTY SERVIC E AG REEMENT PWSA TERMS OF SERVICE PWSA Primary Wa manty Service Agreement forthe Covered Product the terms and conditions of which have been set out in this document Service Agreement Primary Warranty Service Agreement We Us Our the issuer of PWSA i e Onsite Electro Services Pvt Ltd You Your the person to whom We are issuing Our PWSA Covered Product the unique product being covered by Our PWSA which isa Quikr certified pre owned device Coverage Start Date this is the date when coverage will start underthe PWSA which isthe date of purchase of the Covered Product Coverage End Date this isthe date that occurs exactly 180 days post the Coverage Start Date Coverage Amount the maximum coverage amount of Onsite Assure PWSA Coverage Tem this is the tenure of coverage of PWSA which isa penod of 6 months from the Coverage Start Date Coverage Type this defines the level of coverage such as whether your Service Agreement will include the optional Accidental Damage from Handling ADH coverage Specified explicitly our PWSA s will NOTcover Accidental Damage from Handling or by any other nature Our PWSA doesnot include any Accidental Damage or Fluid Damage by any nature even if explicitly covered under Manufacturer wa manty Manufacturer s Wananty the original in box waranty coverage that hasbeen provided by the manufacturer in respect of the Covered Product Purc hase Price the purchase price
3. Onsite Electro Services Pvt Ltd We shall not be liable for delay in fumishing or failing to fumish service if such delay or failure is caused by an act of God strike govemmental action orany othercause beyond Onsite Electro Services Pvt Ltd s control If any provision of these terms of service shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired If at the time of occurrence of any claim fora device covered under this PWSA there shall be subsisting any other Wa manty Maintenance Contract Extended Waranty or similar programme of any nature whatsoever covering the Equipment whether effected by this agreement or not then we shall not be liable to pay orcontribute more than its rateable proportion The marketing brochures are meant purely for educating customers about the features and terms of PWSA and they have no commercial value Any disputes arising in connection with this PWSA shall be govemed by the laws of India The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder All rights reserved with Onsite Electro Services Private Limited The PWSA is serviceable only within the temitonal limits of India 7 HOWTO USE ONSITE ASSURE a b c d If your device isnot functioning nomally please check the settings on your device and ensure they are configured corectly Please
4. able products such ascables cords cartridges tapes software items batteries chargers earphones headphones fuses bulbs styli ribbons and the like k Breakdown caused by a failure to follow the manufacturer s installation or operating instructions I Product s with removed oraltered serial numbers m Damage to computer hardware software and data caused by including but not limited to viruses application programs network drivers source code object code orproprietary data orany support configuration installation or reinstallation of any software ordata n Any product fraudulently described or misrepresented by you o Any malfunction in the Product resulting from inadequate safekeeping storage at high temperatures or humidity storage with mothballs or leakage of batteries 3 Maximum LABILITY The maximum amount payable by us under this PWSA will be the Purchase Price of your product as mentioned on the invoice In the event that We make payments for repairs or replacements or for Gift Cards reflecting the replacement cost of a new item of equal or equivalent features and functionality which in the aggregate are equal to the Coverage Amount the PWSA will be considered as fulfilled and We will have no further obligations notwithstanding any outstanding term of the Service Agreement Except asindicated above in no event will this PWSA be liable for a Indirect damage caused due to improper functioning of the product includ
5. ing but not limited to lost profits or savings business intenuption loss of data lost revenue loss of use inconvenience mental or physical stress or any other commercial oreconomic loss of any kind or special incidental or consequential damages b Incidental damages due to malfunction of the product such as loss of income or lossof profit etc c Any claim made by a third party or made by customer on behalf of a third party d Any damage that occursasa result of customer s failure to follow the directions in the User manual This limitation of liability appliesin all circcumstancesi e when damagesare sought a claim made under this limited PWSA orasa tort claim including negligence and strict product liability a contract claim orany other Claim This limitation of liability cannot be waived or modified by any person This limitation of liability will be effective even if Customer has advised Onsite its representative of the possibility of any such damagesor even if such possibility was reasonably foreseeable 4 YOUR RESPONSIBILITY a You will be required to provide us with a copy of the complete set of requisite documents at the time of claim The documents required are 1 The original invoice 2 A photo ID proof with your signature issued by the Govt of India 3 Duly filled amp signed form b Cc d You are required to corectly select the right PWSA for your product based on condition price or purchase location It is you
6. mited only to the manufacturing workmanship defects in the Covered Product 2 WHATIS NOTCOVERED This PWSA doesnot cover the following components or specific conditions a Physical oraccidental damage of any kind that causes intemal orextemal components to malfunction The authorised service center of the brand of the covered product isthe sole determinant of whether the covered product is physically damaged The job sheet other document from the authorised service center willbe made available to you as proof of the authorised service centres opinion b Malfunction issues arising on account of liquid water logging The authorised service center of the brand of the covered product isthe sole determinant of whether the covered product is liquid water logged The job sheet other document from the authorised service center will be made available to you asproof of the authorised service centres opinion c Any issues arising out of nomal wearand tearof the Covered Product d Any issues or costs arising due to unauthorised repairs canied out on the Covered Product The authorised service center of the brand of the covered product isthe sole determinant of whether unauthorised repairs have been camed out on the covered product The job sheet other document from the authorised service center willbe made available to you asproof of the authorised service center s opinion e Breakdown on account of any accessones not orginally provided by the manufacture
7. of the Covered Product specified on the Invoice Invoice the original invoice that has been issued to You by a certified authorsed Vendor Retailer forthe Covered Product for which You have purchased an PWSA Deductible Co Pay An amount of Rs 200 that the customer is liable to pay for every service request L INTRODUCTION WHATIS COVERED Under this PWSA ifa Covered Product suffersa breakdown at any time during the term of Your PWSA the Covered Product will be repaired orreplaced at the discretion of Onsite Electro Services Pvt Ltd A device containing similar features will be provided if a device of the same make and model isnot available at the time the replacement is supposed to be made Onsite s logistics partners will have the Covered Product shipped to an authorized service centerand get it repaired using genuine spare parts Once the Covered Product is repaired our logistics partners will have the product shipped back to you The cost of 2 way shipping will be bome by us except in cases where the PWSA is considered void by virtue of point two mentioned below In such cases the cost of shipping will be bome by the Customer and if our logistics partners have incured the cost of shipping wholly or in part the Customer shall be liable to repay the amount to Onsite This PWSA effectively transfers the risk of failure from You onto Ourselves upto the Coverage End Date while ensuring standardized repair service for your devices The PWSA is li
8. r of the Covered Product The authorised service center of the brand of the covered product isthe sole determinant of whether the covered product has been used with accessories not meant to be used with the covered product The job sheet other document from the authorised service center willbe made available to you as proof of the authorised service centres opinion f Any issuesanising asa result of non operating orcosmetic deterioration that do not affect the functionality or operation of the Covered Product g If modifications are caried out in consonance with the brands policies using genuine parts and through authorised service centres which increase the Value of the Covered Product then the PWSA will continue to apply to the Covered Product However the PWSA will only coverthe orginal invoice value of the product h Performing actionson the Covered Product that cause the manufacturers waranty to void The authorised service center of the brand of the covered product isthe sole determinant of whether the covered product has undergone any action that hasvoided that manufacturers warranty The job sheet other document from the authorised service center willbe made available to you as proof of the authorised service centres opinion i Any othercondition that voids the manufacturer s wa manty priorto end of standard manufacturer waranty period including repairs from the local and unauthorized service centers j Breakdown orconsumption of consum
9. r responsibility to propery maintain store and use your item according to the manufacturer instructions and take all reasonable stepsto use yourequipment as prescribed by the manufacturer You agree to submit salvage residual in all claims Non fulfilment of ANY of the above conditions may result in the PWSA being considered asvoid and all claims made against PWSA are liable to be rejected 5 CANCELLATIONS This PWSA cannot be cancelled once purchased The purchase of this service is non refundable 6 GENERAL a b c d e f g h i j We may subcontract the services provided under any Onsite Assure PWSA without notice to Customer In the event of repairs of any part sof the unit this PWSA will thereafter continue and remain in force only forthe unexpired period of the PWSA The time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the waranty period This Agreement isthe complete and exclusive agreement between Onsite Electro Services Pvt Ltd and Customer relating to the subject matter hereof Retailer is not a party to thisagreement and hence bearsno liability regarding this agreement Any statements or representations made by resellers ASPs or others that are inconsistent with this Agreement shall not be binding upon Onsite Electro Services Pvt Ltd No amendment or modification shall be binding unless made in writing and signed by an authorized representative of
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