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PSE Hospitality Service Center Cloud

1. PSE Hospitality Service Center Cloud powerful and affordable Cloud based PMS Version 2 6 User Guide 1P PSE HSC EN 02 UM Copyright O PSE d o o 01 2012 Dolenjska cesta 318 SI 1291 Skofljica Reference No PSE The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the product An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Hicom HiPath OpenScape OpenStage E optiPoint and OpenStage are registered trademarks of Siemens Enterprise Communications GmbH amp Co KG Windows is a registered trademark of Microsoft Corporation in the United States and other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Java is registered trademarks of Oracle and or its affiliates All other company brand product and service names are trademarks or registered trademarks of their respective holders 1P PSE HSC EN 02 UM PSE d o o 2012 Dolenjska cesta 318 SI 1291 Skofljica Slovenia Reference No PSE HSC EN 02 UM Subject to availability Right of modification reserved Content Content ISU OM EIQUIGS avr te eee a oe ae gU 0 3 T NATPOGUCTION i aio oe
2. HSC Cloud has a built in automatic night audit night audit required setttings are e Local Time Zone e Night Audit Start time For per Person Rates system has additional configuration options for child discounts and for loca tourist tax System is performing automatically Night Audits for you Time Zone Please select Time Zone you are in Night Audit Start 02 00 Please select Time when Night Audit should be performed Press Save to save changes Use Eum To Dsc Wo Tourist Tax Define Age Ranges For Kids You Use Kids 1 0 4 100 For Each Range Specify Discount And Tourist Tax Y Kids 2 5 7 50 Half Write Age As 0 4 5 7 v Kids 3 a 16 10 Full Press Save to save Changes Figure 3 41 General Settings 3 11 Help Opens a new browser window and displays the start page of the HSC Cloud online help in HTML format You can navigate to the individual chapters of the HSC User Guide by using the table of contents or search function PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 27 HSC PMS Basic Functions Help PSE HSC EN 02 UM 01 2012 3 28 HSC V2 6 User Guide HSC Telephone Interfaces Telephone Interface when Using HSC Connect with VoIP ISDN connectivity 4 HSC Telephone Interfaces 4 1 Telephone Interface when Using HSC Connect with VoIP ISDN connectivity lf HSC Connect is integrated into your HSC Cloud Cloud PMS system e the guests of your hotel can use the HSC Connect and set wakeup calls via the te
3. 01 2012 3 16 HSC V2 6 User Guide HSC PMS Basic Functions Profile 3 6 Profile The Profile is a record of guests companies or agencies that stores the history and preferences of your customers ensuring their satisfaction The profile record contains guest name address and all statistical data about guest or company 3 6 1 Record search Click on Profile Button main menu to open the Find record menu Search by Name or Adress use as wildchar DO om IL A retnme i Street City Country Figure 3 26 Guest search Name Street City Country Edit Susana Agostino Milano IT Delete Edit Ervina Alessio Trieste SI Delete Edit Roberto Alessio Trieste Delete Edit ALESSANDRO ALLESSIO TRIESTE VIA CAPRIN Delete Edit IRMA ALLESSIO Delete Edit Juan Carlos Alvarez Madrid ES Delete Edit Lorena Alvarez Buenos Aires AR Delete Edit Luca Balducci Roma IT Delete Edit Massimo Balisteri Muggia IT Delete Edit Patricia Balsamo Vicenza IT Delete Edit Giovanni Balzano Palermo IT Delete Edit Hans Bauer Bonn DE Delete Edit Tobias Baumann Allee 1 Delete Edit Anthony Beckham Oxford Wide Road 2 GB Delete Edit Heidi Bergmann M nchen Fraunhoferstrasse 19 DE Delete 12345678 Figure 3 27 Guest searcs results PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 17 HSC PMS Basic Functions Profile Click on Edit to View or Edit record click on Delete to permanently delete the record 3 6 2 Add Record Click on Profile gt Add in ord
4. 2 2 Invalid entry notification Interconnected fields Entries in some HSC fields are interconnected and may condition entries in other fields If you fill in such a field the interconnected fields are filled in automatically with the first item in the list of possible entries Please always check the entries that have been filled in automatically PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 2 1 Getting Started How to Work with Interface Elements Date picker All fields for entering dates are provided with so called date pickers Alternatively you can also enter dates in the predefined format da mm yyyy via the keyboard 17 04 2012 Figure 2 3 Date Picker 4 April 2012 E Mo Tu We Th Fr Sa Su 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 Figure 2 4 Date Picker Calendar Select a date in the calendar and then click outside the date picker window The date picker window closes and the selected date is displayed in the associated field Tooltips In many HSC windows the tooltip feature gives you a detailed explanation of the meanings of input putput fields buttons and icons The associated tooltip appears when you move the mouse cursor over a field a button or an icon PSE HSC EN 02 UM 01 2012 2 2 HSC V2 6 User Guide Getting Started Starting HSC 2 2 Starting HSC To start HSC do the following steps 1 Open a web browser e g Microsoft I
5. Service functions telephone dialog 4 2 Settings 3 27 Setup 3 23 T Target group for User Guide 1 1 Telephone interface HSC Connect 4 1 minibar consumption 4 3 service functions 4 2 Tome navigation toolbar 3 6 Tooltips 2 2 Transfer to room 3 16 Transfer to table 3 16 U Unlock phone 3 9 User Guide notational conventions 1 2 structure 1 2 target group 1 1 Users management 3 3 W Wakeup call 3 8 Web inventory 3 23 Working area 2 6 Z 2 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide Index PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide Z 3 Index Z 4 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide
6. menu is used to define foreign currencies exchange rates Foreign currencies can be defined up to 6 decimal places accurate Enter Exchange Rate For Currency KUN 1 KUN 0 134500 EUR Figure 3 33 Exchange Rate PSE HSC EN 02 UM 01 2012 3 20 HSC V2 6 User Guide HSC PMS Basic Functions Reports 3 8 Reports HSC Cloud can generate a number of reports that provides you with useful information for decision making and planning in hotel management Reports are devided into 7 sections e Guests in Hotel e Reservations e Cashier Reports e Cashier History Reports e Realisation e Country Statistics e Reservations History Guests In House Option A Guests In House By Room Arrivals By Room Reservations Reservations Cashier Reports Cashier Detail Postings Cashier History Reports Realisation Realisation by VAT and Department Codes Figure 3 34 Reports PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 21 HSC PMS Basic Functions Reports 3 9 1 Parameter Selection for Report Generation After you have chosen the requested report in Reports Welcome Screen define the parameters HSC needs for generating and displaying the report in Parameter Selection window specific to each report Guests In House By Room Select Language English Hotel No Selection ias 147 04 2012 El di r117 04 2012 E ecc EEE s Figure 3 35 Report Parameter Selection Menu Reports defined by filli
7. 17 n EP 118 mi EP 119 EP 120 om TP 103 om TP 104 mi TP 105 md TP 106 mm Figure 3 6 Room Grid Room Status is represented by a color e Green for clean room e Red for dirty room TP 103 TP 104 Figure 3 7 Room status PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide Gii Apr May May Hay May 5 b nds Apr Apr Apr Apr Apr ua Au May May May Hay Hay a Mon Tue Wed Thu Fri ES 27 Mon Tue Wed Thu Fri ES AM Mon Tue Wed Thu Fri ESE Mon Tue Wed Thu Fri ES ARM Mon Te Ieg 16 17 18 19 20 PPPs 232 24 25 26 27 ees 30 Pay P 10 11 BPRS 14 1 HSC PMS Basic Functions Room Plan gt gt gt Jump To 16 04 2012 a Figure 3 8 Time navigation toolbar Time navigation toolbar allows moving forward or back in time The single arrows will take yoi in the requested direction in one day steps The double headed arrows are used for moving the view by one week With the three headed arrows forward and backward navigation by a whole month is possible The receptionist may now e make reservations for the individual guest or delete them e make a quick check in without reservation e perform a check in based on the guest reservation e perform a check out of a guest e check overall availability of rooms e setthe room status of a room from Dirty to Clean e edit wakeup calls for a room e de activate the locking of telephone calls over a trunk line e view the charge list of a room e edit th
8. 3 5 4 Transfer order to Table 4v pue dai ee a e kw 3 16 Ot VOUS ected is wis a a Ei di to 3 17 0 Recd Scala rea aa du a ad a dnd a dd 3 17 3 5 2 AARC eras a d Au Wed a v Sr Nr 3 18 E A A TETTE 3 19 O A en 3 19 As o A See ee eee eae Sees 3 20 3 9 EXchande ales su vue e to a OE m de o S ls 10822 e e a e a ee ga 3 20 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 0 1 Content 3 9 NODOS da a dod art CAS Gee ltz 3 21 3 8 1 Parameter Selection for Report Generati0N oooooooonooooooo 3 22 3 9 WED INVENIO s id aco ae bt e EA A A ee eee 3 23 LS 10 ee o TUTTI OTT LU ee te Ot os Bela 3 23 AOT Heh ennea a aaa naa A E a a ORO E E i 3 23 O02 ROOMS aaa AAA BSR A a os 3 24 9 10 9 ACS turis adas A olaaa e 3 25 S104 E A 3 26 3 100 General SENOS misiones indes 3 27 OUTT GMO eg read osa pas coi ood ur scel ent utar mere 28 dd bead rd E 3 27 4 HSC Telephone Interfaces o dera 4 1 4 1 Telephone Interface when Using HSC Connect with VoIP ISDN connectivity 4 1 4 1 1 Telephone Dialog for Wakeup Call llle 4 1 4 1 2 Service Functions of the Telephone Interface o oooooooooo o 4 2 4 1 2 1 Changing of the Room Status 0 0 0 ce es 4 3 4 1 2 2 Entering of Minibar Consumption 0 0000 eee 4 3 NAO coria a DAA es ae eee ae AA Z 1 PSE HSC EN 02 UM 01 2012 0 2 HSC V2 6 User Guide List of Figures List of Figures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figur
9. Checked In guests With this module you can post modify or transfer charges print the invoice and perform Check Out Individual guest account remains open continuously until guest is Checkd out Settled account is a prerequisite for Checking out from the hotel T f car Opened Folios I Name Not Set sg ER 17 04 a Folio Amount 291 20 Change Name Miew 0 gt Dnewni pocitek Date Service Room Pax Nights Dsc Price Tax Total gt Polni penzion na sobo 16 04 2012 Dnevni pocitek 110 DP 1 4 0 35 00 8 50 140 00 Nocitey z zajtrkom l 16 04 2012 Dnevni pocitek 110 DP 1 4 0 3500 850 140 00 gt Polpenzion na osebo Date Description Pax Nights Dsc Price Tax Total 16 04 2012 Turisti na taksa 1 4 0 1 40 0 00 5 60 16 04 2012 Turisti na taksa 1 4 0 1 40 0 00 5 60 Payment Amount Gotovina 291 20 Save Folio Storno Bill Figure 3 13 Guest Cashier PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 9 HSC PMS Basic Functions Guest Cashier 3 3 1 Adding Services Products Hotel services and products are grouped into categories e Hotel Services e Food e Beverages e Alcoholic beverages e services gt Dnevni pocitek gt Polni penzion na sobo gt Nocitey z zajtrkom gt Polpenzion na osebo Figure 3 14 Guest Cashier Services Products All Products services are accesible in relevant category To add Product Service click on gt button Date Se
10. Edit 9001 PM5 TRG IN Bar Triglaw Prijavijena 17 02 2012 17 02 2012 i D Edit 9002 PMS TRG IN Bar Triglav Prijavljena 17 02 2012 17 02 2012 1 o Edit 9004 PMS TRG IN Bar Triglaw Prijavljena 17 02 2012 17 02 2012 1 o Figure 3 19 Reservation List PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 13 HSC PMS Basic Functions POS for hotels 3 5 POS for hotels POS module is general purpose Point of Sale System designed for Hotels All standard tasks like Room Services Restaurant Bar Room Based Mini Bar can be managed by POS module for any level of hotel operation POS module is completely configurable as per your sales activity Open Tables Pos Bar Nanos El Folio Amount 0 00 Order 35 10 00 2 Bill Room Table gt Cips 2 00 gt Dnevna juha 2 50 gt Dnevni meni 7 50 Pizza 6 00 gt Sendvi 5 00 Figure 3 20 POS 3 5 1 New order To display order creation screen selct POS location from drop down menu Figure 3 21 POS location PSE HSC EN 02 UM 01 2012 3 14 HSC V2 6 User Guide HSC PMS Basic Functions POS for hotels POS products and services are grouped into four categories e Food e Beverages e Alcoholic beverages e services Figure 3 22 Products services categories To open a new order click on Order button All Products services are accesible in relevant category To add Product Service click on gt button 3 5 2 Receipts Receipts can be customize
11. Figure 3 38 Room setup Room configuration contains the following settings e Room number enter the room number Each room must have its unique room number e Room Type Code each room belongs to a certain type of room We propose the use of short codes for room type eg AP for apartment DP for double room single room EP e Room Type Description room type description refers to the Room Type Code e Web Type Description Standardized room Description for Internet Sales e Beds Enter the number of beds in the room If the number of people on the reservation exceeds the number of beds in the room the system displays a warning In the case of Internet sales maximum number of persons in a room is limited with number of beds PSE HSC EN 02 UM 01 2012 3 24 HSC V2 6 User Guide HSC PMS Basic Functions Setup e Sequence intended for setting the order of room on the room schedule If left blank the default sequence is applied e Status Current room status Conditions may be Clean or Dirty e Room Type Features Features based on room type Settings are used only for the Internet sales Select All Room Type Features That Appy Room Nr 100 Selection Applies To Room Type Room Type Code pS I balkon IV dostop do interneta Room Type Description Ml Lj El sef El telefon Web Type Description Beds 5 Sequence Status Figure 3 39 Room Configuration 3 10 3 Rates With this module you define and m
12. Hotel Description Hotel Triglav Street Dolenjska cesta 318 Zip Telephone 01 5466 500 E Mail info pse si lil Rooms REA o UY Items General Figure 3 37 Hotel Setup Information you have entered in this menu will appear on all issued invoices PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 23 HSC PMS Basic Functions Setup 3 10 2 Rooms In this menu you define all rooms with their categories and equipment By means of Add button you can define a new room in a subsequent window by means of Edit you can change the properties of a room selected in a similar way With Delete you remove the room selected in the list from the HSC system Hotel Hotel Triglav gt B Enter Your Rooms Data Room Type No Selection Add Room Type Description Status Seg Seq Edit 100 AP Apartma Dirty 5 Delete Edit 101 AP Apartma Dirty 5 Delete Edit 102 AP Apartma Dirty 5 Delete Edit 103 TP Triposteljna soba Dirty 3 Delete Edit 104 TP Triposteljna soba Clean 3 Delete Edit 105 TP Triposteljna soba Clean 3 Delete Edit 106 TP Triposteljna soba Dirty 3 Delete Edit 108 DP Dvoposteljna soba Dirty 2 Delete Edit 109 DP Dvoposteljna soba Clean 2 Delete Edit 110 DP Dvoposteljna soba Dirty 2 Delete Edit 111 DP Dvoposteljna soba Dirty 2 Delete Edit 112 DP Dvoposteljna soba Dirty 2 Delete Edit 113 DP Dvoposteljna soba Dirty 2 Delete Edit 114 DP Dvoposteljna soba Dirty 2 Delete Edit 115 DP Dvoposteljna soba Clean 2 Delete
13. SDN connectivity 4 1 2 Service Functions of the Telephone Interface The telephone dialog for service functions for service attendants can be accessed by default via the wakeup call button means of the telephone dialog who in the HSC administration have been defined as service attendants and to whom also a Identification code has been assigned see Administration Manual Only those members of the hotel staff are authorized to execute service functions by Below flowcharts show how service attendants can use the following HSC specific service functions after entering the respective menu numbers via the telephone 1 Change of room status 2 Entering of minibar consumption In Wake up menu user enters service code 666 Greeting skip with keypress User enters his service attendant ID Main menu 1 Room Status 2 Minibar lj Room Status Figure 4 1 service Access of the Telephone Interface Flowchart PSE HSC EN 02 UM 01 2012 4 2 HSC V2 6 User Guide HSC Telephone Interfaces Telephone Interface when Using HSC Connect with VolP ISDN connectivity Please note e Atthe beginning of each telephone dialog the identification code has to be entered If three wrong entries are made HSC Connect will cancel the dialog e Atthe end of the telephone dialog the executed activity is confirmed by the respective announcement or an error note is announced 4 1 2 1 Changing of the Room Stat
14. Street Phone E mail Marijanic Aleksandar PSE aleksandar marijanic pse hr Delete Palfy Zeljko zeljko palfy pse si Delete Palfy Zeljko zeljko pse si Delete Mew User Figure 3 4 List of all user accounts PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 3 HSC PMS Basic Functions Home 3 1 4 Guests reporting to local authorities In this menu you can prepare Guests Personal details for reportting to local authorities a Date 28 52012 EH Press Search To Retrieve The Guests Searh Press Download To Retrieve Data Select Date For The Report Figure 3 5 Guests reporting PSE HSC EN 02 UM 01 2012 3 4 HSC V2 6 User Guide 3 2 Room Plan HSC PMS Basic Functions Room Plan Room Grid offers a clear overview of the current room status in the shape of a calendar and alllows the receptionist to perform check in check out processes easily The Room Grid is displayed immediately after pressing the Room Plan button The Room Grid comes as table On the vertical axis the configured rooms can be seen sorted in ascending order by room numbers On the horizontal axis the time is displayed The current day is highlighted in orange Saturdays and Sundays are highlighted in yellow and red colour Hotel Triglav re Apr Apr Apr Apr Apr AP 100 AP 101 AP 102 Bond 2 DP 108 o DP 109 mg DP110 O o DP 111 DP 112 Kafka DP 113 m DP 114 m DP 115 o EP 116 mm EP 1
15. a room reservation the receptionist may click on this reservation and select menu Check in Alternatively you can browse for the guest in the Reservation List and perform check in procedure from this list If a guest has not made a reservation a room has to be selected for her or him by adopting the same procedure as in reservation Instead Save Exit use Reservation gt Check in menu in order to Check in the guest imideatelly Reservation Cashier Save amp Exit Cancel Reservation rival 21 Reactivate l jhts Delete Reservation Figure 3 10 Check Inmenu 3 2 3 Room phone control For a checked in guest wakeup calls can be set To edit wakeup calls for a guest double click on the respective room ID The latest wakeup call status is displayed in this menu Hotel Hotel Triglaw Type Dvoposteljna soba Room 110 Room Status Dirty No Wake Up Defined Date Time Status dd EE Figure 3 11 Set Wakeup Call Call authorization for telephone calls via a trunk line is controlled in Command menu PSE HSC EN 02 UM 01 2012 3 8 HSC V2 6 User Guide HSC PMS Basic Functions Guest Cashier Command Save amp Exit Lock Phone Un Lock Phone Figure 3 12 Lock Phone menu 1 Other advanced phone features for HiPath 3000 4000 systems are available from HSC Connect GUI see HSC Connect user manual 3 3 Guest Cashier Guest Cashier module includes individual guests charges records for each of the hotel s
16. d according to the hotel styleguide All receipts are handled as Adobe Acrobat PDF files and can be printed on a standard receipt printer Ra un 95 Blagajnik admin Hotel Nanos 7 4 2012 Artikel Kol Fop Znesek Dnewn meni 1 750 Marayni sok 0 1 1 1 50 Za platilo 9 00 Gotovina 9 00 Bruto Melo Davek 8 50 7 50 6 91 0 58 20 00 1 50 1 25 0 25 Opistibe nas ponowno Hvala Figure 3 23 POS receipt You can select Payment method using drop down menu Several Payment methods can be combined to seattle the invoice PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 15 HSC PMS Basic Functions POS for hotels 3 5 3 Transfer order to room All Guests Orders and Services can be transferred to Guest room as Room Service to the checked in rooms only Date Article Qty Dsc Price Tax Total 17 04 2012 Pizza 1 0 600 850 6 00 X 17 04 2012 Coca Cola 1 0 3 00 20 00 3 00 Enter Room Number Whereto Transfer Order Room Number 110 Search Room Cancel Transfer Figure 3 24 POS transfer order to room 3 5 4 Transfer order to table When used in Restaurants and Bars all orders can be transfered to table All tables are numbered as Integers total number of tables is unlimited Date Article Qty Dsc Price Tax Total x 17 04 2012 al Pizza 1 0 600 850 6 00 17 04 2012 Ei Coca Cola 1 0 3 00 2000 3 00 Enter Table Whereto Transfer Order Figure 3 25 POS transfer order to table PSE HSC EN 02 UM
17. e 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 11 Figure 3 12 Figure 3 13 Figure 3 14 Figure 3 15 Figure 3 16 Figure 3 17 Figure 3 18 Figure 3 19 Figure 3 20 Figure 3 21 Figure 3 22 Figure 3 23 Figure 3 24 Figure 3 25 Figure 3 26 Figure 3 27 Figure 3 28 Figure 3 29 Figure 3 30 Figure 3 31 Figure 3 32 Combo Box or Drop Down List BOX o ooooooooonoo oo 2 1 Invalid entry notification llle 2 1 BI adi a rd COSTI CERERI IIT E 2 2 Date Picker Calendar illl 2 2 HOG ROMepade isum dor ce X ode a od SERA GP EUR EUR ora ceto 2 3 LOGIN VVIDIOOW gt ar pa Re En C ER etat Re Ree ER C ME e e 2 4 HSG Main DeSkKloD zs pb Re AT icu eher b e Ee did ea 2 5 ASC Men Baf ceca a ae a data Ds da ete dedos 2 5 CEI Clas sata a e od ue ti a e tad san todo Ea 3 1 HO Sta rada aaa a as TE ral a a Es da 3 2 Add new user account 000 eee eee ee eee 3 3 List of all user accounts xx au ue ri ater st Wikis a o wise GB ca ia 3 3 GUESTS TEDONING seca a peters Areata sae e ters Beate e 3 4 ls ate yee te chews A Bde Bates cee eee vk ee ae 3 5 ROOMSAUS oat 5 6 8 ahead ee TIT Boe et cece ee dw ce Be 3 5 Time Navigation toolDal uere we v EY cies One hese sd A ERE eis 3 6 Reservation TOP ux m e dep o m D Oo e D EO o 3 7 Check INMENU cos caoba parodia at pde da ame Ge 3 8 Set Wakeup Call 22
18. e occupation of a room PSE HSC EN 02 UM 01 2012 3 6 HSC V2 6 User Guide HSC PMS Basic Functions Room Plan 3 2 1 Reservations To make a reservation for an individual the receptionist has to double click on desired arrival date and the requested room line in the Room Grid A reservation menu is then displayed offering available options Reservation Cashier Save amp Exit Ma Arrival 23 04 2012 Last Name a Nights First Name ni Room Type DP Dvoposteljna soba Street 1 Room Number 114 e Country Mo Selection Rate Dnevni po itek Zip City Adults 1 i Phone Kids 0 4 0 E E Mail Kids 5 7 0 E Kids 8 16 0 Replace Profile Edit Profile Type Dokon na e Sharers No Sharers CH Add Sharer E Credit Card 4 Reservation Info User Created Changed Figure 3 9 Reservation menu Here the receptionist can enter the data of the guest The minimum entry requierments are the guest name as well as number of nights The reservation may be changed any time in the Room Grid Reservation can be moved to an earlier or later period Please note that reservations can start on the current date at the earliest 3 2 2 Check in of a Guest When the guest arrives at the hotel she or he has to check in Different methods of check in are available e Check in after Reservation PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 7 HSC PMS Basic Functions Room Plan e Check in without Reservation If the guest already had
19. e window in the HSC main desktop PSE HSC EN 02 UM 01 2012 2 4 HSC V2 6 User Guide Getting Started HSC Main Desktop H So Log Out Entry Home Room Plan Reservation List Pos Profile Cashier Reports Web Inventory Setup Help zis 5m um zm El show Beds IV Show all Hotel Triglav Apr Apr Apr AprApr E Apr Apr Apr Apr Apr TT nda Apr May May May May kEi May May May May Haylg V da EM ay Hay May lt TH Mon Tue Wed Thu Fri ES RNA Mon Tue Wed Thu Fri ES REM Mon Tue Wed Thu Fri ESEMT Mon Tue Wed Thu Fri E13ETITIIMon Tue Wed EN 16 17 18 19 20 P549EF 23 24 25 26 27 PERSO 1 2 3 4 EAS 7 E amp E 9 10 11 ee 141 15 16 AP 100 AP 101 AP 102 DP 108 DP 109 DP 110 DP 111 DP 112 DP 113 DP 114 DP 115 EP 116 EP 117 EP 118 EP 119 EP 120 TP 103 TP 104 TP 105 TP 106 Figure 2 7 HSC Main Desktop mim n Navigation Area Immediately below the header of the HSC main desktop you will find the menu bar comprising the menus Home Room Plan Reservation List POS Profile Cashier Reports Web Inventory Setup and Help Home Room Plan Reservation List Pos Profile Cashier Reports Web Inventory Setup Help Figure 2 8 HSC Menu Bar Below the menu bar you will find the toolbar where you can access the most frequently used HSC functions directly by c
20. eee RIDE o REESE 3 8 Ae Haro IV A A E EE D ETNA G 3 9 QuestCas Meat te ere ar 3 9 Guest Cashier Services ProductS o ee eee eee 3 10 Guest Cashier Edit Service Products o 3 10 Separated Invoices Newfolio oooooooooooooooooo 3 11 Invoicnig Folio Payment 23423 9 2 0 ts daa sa dada 3 12 uo A A AA 3 12 Reservado Sara e nl aida a he Re a dto 3 13 O a ts a da a ala bie See ee aa 3 14 POS OCA ION e ber uer eb yerno tii ORs dashed 3 14 Products services categories llle 3 15 POS Fe Ce les arcos ds a a wee does 3 15 POS transfer order to r00M 0c eee ee eee 3 16 POS transfer order to Table a2 6406 os awed Sead ais 3 16 GUCSUSCONCH oet Soe be bur ses dat eee eos 2 die 3 17 Guest searcs results llle 3 17 Add Guest record exu ume Sec ewe Swe tetas 3 18 A AN 3 19 Folio Search RESUS nesu ca a rd ies 3 19 SIORTO COMO o ctas recia did Dead dp ies de en ee 3 20 Casier Stals retain ta 3 ot ree A A Ee ed 3 20 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 0 3 List of Figures Figure 3 33 Figure 3 34 Figure 3 35 Figure 3 36 Figure 3 37 Figure 3 38 Figure 3 39 Figure 3 40 Figure 3 41 Figure 4 1 Figure 4 2 Figure 4 3 0 4 EXChange Ple ex eus adi aid eee ES 3 20 ne ae G Bae See Ome eee ee eee eee ee as 3 21 Report Parameter Selection Menu 2 0 0 cee eee 3 22 Created RODO nwosetenuie taste ees Se URS Eee do eae aes 3 22 Hole
21. elled reservation e No Shows generates a list of all guests who didn t arrive e All generates a full list of all reservations Room Type Hotel Status Name Type Arrival Departure Adults Kids Edit 101 DP SPK IN Grega Verbu Prijavljena 02 04 2012 22 05 2012 1 o Edit 105 DP SPK IN Katrine Koch Prijavljena 16 02 2012 23 02 2012 2 Edit 100 AP TRG IN David Er en Priavljena 27 03 2012 01 04 2012 1 3 In House Edit 100 AP TRG IN max mustermann Prijavljena 11 04 2012 12 04 2012 1 Edit 101 AP TRG IN Grega Verbuc Prijavljena 02 04 2012 03 04 2012 1 o arrivals Edit 102 AP TRG Bond Dokon na 18 04 2012 24 04 2012 2 o Edit 102 AP TRG IN Marko Er en Prijavljena 02 04 2012 03 04 2012 1 e Departures Edit i109 DP TRG Juan Carlos Alvarez Dokoncna 22 03 2012 27 03 2012 2 o Edit 110 DP TRG IN John Smith Priavljena 16 04 2012 20 04 2012 1 o out Edit 111 DP TRG IN Renate Schreiber Priavljena 27 01 2012 02 02 2012 2 o Edit 112 DP TRG Kafka Dokon na 20 04 2012 24 04 2012 i o P Gancellaton Edit 112 DP TRG IN Zeljko Kov ek Prijavljena 03 04 7012 05 04 2012 i o Edit 113 DP TRG IN ALESSANDRO ALLESSIO Prijavljena 16 02 2012 01 03 2012 2 No Shows Edit 113 DP TRG IN Fernando Perez Prijavljena 29 03 2012 05 04 2012 2 o Edit 114 DP TRG OUT Jan Kafka Prijavljena 03 04 7012 10 04 2012 2 e All Edit 114 DP TRG IN Palfy Prijavljena 16 04 2012 18 04 2012 1 Edit 119 EP TRG IN Franz Mustermann Prijavljena 03 04 2012 23 05 2012 1 o CO Refresh
22. er to create new Guest record You can Edit all white fields grey fields are for statistical data display only and are created automaticaly Last Name First Name Street 1 Street 2 Country Zip City Birthdate Document ID Birth City Hotes Italija Milano En fe fe Last Stay First Arrival Last Arrival Last Room Last Price Figure 3 28 Add Guest record 3 18 Language Italijanski jezik Profile Nr Salutation Ho Selection 168 PLUS E erat By Fax admin Emai JA Tax ID kieme Sex No Selection Changed 23 2 2012 13 45 Year Statistics Total Statistics Arrivals Rooms Arrivals Rooms Arrivals Persons Arrivals Persons Nights Rooms Nights Rooms Nights Persons Nights Persons No Shows 1 No Shows 1 Cancellations Cancellations Revenue Revenue Save 1 1 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide HSC PMS Basic Functions Cashier 3 7 Cashier Module Cashier manages all hotel invoices This module has three sections e Old Folios e Cashier Status e Exchange Rates 3 Date 17 04 2012 53 Last Name Bid Folios Folio No 112012 Cashier Status Search ooo Exchange Rates Figure 3 29 Cashier 3 7 1 Old Folios Contains archived list of all old Folios Old Folios can be searched against the following criteria e Date Folio issues date e Last Name Guest last name e Folio No Invoice number Search resu
23. ersons whose arrival is expected Departures Expected Number of rooms persons who are expected to leave hotel but still not checked out Departed Actually departed Arrivals Expected Number of rooms persons who are expected to arrive but not yet checked in Arrived The number of occupied rooms checked in persons System Date System date HSC Cloud Cloud services PSE HSC EN 02 UM 01 2012 3 2 HSC V2 6 User Guide HSC PMS Basic Functions Home 3 1 3 Users management With a user account you define which of your employees may access the HSC system In addition HSC provides an authorization system that allows you to control which actions a user may perform the user will only be able to view these actions all the others will be hidden For this purpose a role will be assigned to the user which is associated with specified rights Last A nett J Name Rol Lise Name ote User Street ones ltocked 0ut Country No Selection gt Fax Password Plc cmt 7 tees Figure 3 3 Add new user account The rights are predefined in HSC The user account also includes the first assignment of a password for the HSC system In this window you can add new user accounts or create a user account in the process of adding a new user Via Home Manage your Hotel Users all user accounts that are currently defined in the HSC system are listed in the working area Last Name First Name Department City
24. hospitality industry has similar challenges as big sized hospitality industry only the scale is smaller HSC Cloud delivers all the hotel management system you need over the internet as a reliable and affordable service The reception desk users work with the HSC Web Client which is easily accessible from anywhere and anytime A precondition for using this manual is experience with Internet browsers PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 1 1 Introduction Structure of the Manual 1 2 Structure of the Manual The manual provides a detailed description of HSC Front Office with instructions on how to use individual HSC functions The manual consists of the following main chapters Chapter 1 Introduction provides you with basic information about HSC and the likely users of it Chapter 2 Getting Started describes the login process the start page and the opening screen of the graphical user interface Chapter 3 Basic functions of the HSC Front Office describes basic functions of the HSC user interface such as the changing of the user profile or the use of the online help Chapter 4 Telephone Interfaces describes how both the guests and the service attendants can use the functions of the telephone interfaces with Integrated HSC Connect The Index is a tool which provides fast access to detailed information on a given topic 1 3 Notational Conventions e Inthe text screen elements are displayed in italics e Importa
25. io ee eee eee a A ew eee de a d d 1 1 151 Target GlOUD soi tt ee ut ami ese x uS ERI PRIM PESE VEU Ree awe wed 1 1 1 2 Structure ort eMatt ali sea oe hehe ede ata De pia ed daa 1 2 13 Notational GonvehlloliS 0 tard Ed die 1 2 2 GeUING Started carpiano ia das 2 1 2 1 How to Work with Interface Elements 2 1 ANS AA A IE EE 2 3 2 9 O A O RR O ws NN 2 4 24 SO Mal DeSkiOp 2220650550 arde be atados hare ase ds ke aho hae 2 4 3 HSC PMS Basic Functions 5 223 x E Euri RUE a da eo E 3 1 Sel AIO NO A 3 1 NES o AAA 3 1 duse HOla Sre 523 812 dar ce aia dentista Bo doce de a 3 2 3 1 9 Users manageme niese ia vote oaks a ee EE 3 3 3 1 4 Guests reporting to local authorities o o ooooooooooooooooo 3 4 SPAN OOM TNs a aot cad usa A II A ee ee ae eNA 3 5 Sill RESENATONS rima a do ahs a ie ta em eee 3 7 3 2 2 CHECK INO LT QUEST 2323 d x m d Xr Sedo e dad do e cde a Oe ds 3 7 3 29 ROOM PRONe CONITOL e a dto acht de Ec oe e o a di e de qued o dd 3 8 S9 GUEST Caslllel ecu clado Sou soto up 6S ee x m RS UNUM Needed teca es 3 9 3 371 AGING Services PEOCUCIS cua a a d ot ec a CR AU 3 10 3 3 2 Separdted INVOICES iia pela ae eee ee eee AA 3 11 Oe i rele ARE PA 3 12 SN AI IN E AE 3 13 o5 POSTO BOIS a s uranio den edo dica a fes 3 14 2 Ort INOW OVOEL AA E 3 14 TN A se fio sre cas es ct UNI D rd cin cere we Tol a ree 3 15 353 Transfer order TO OO octet te e uro ee es oa Oe da cu era oe ee ae 3 16
26. l Sell so 22 2 6 a0 HRS dor oer TRUE RR Ie hon d EU OR So a bs 3 23 ROOM SCUID 2 dug d aeger daras ia 3 24 HOO GONTOU TAO sss iat ol ACC CR AC UR Sua e eaa doa a de e oae PURSE ACA 3 25 Products services settings lll ee eee 3 26 General SelllgS s ae e nra ER Hehe us e AC Re o ose Ese Eie oe an des 3 27 Service Access of the Telephone Interface Flowchart 4 2 Change of Room Status Flowchart o o ooooooooooooo 4 3 Entering of Minibar Consumption Flowchart 4 4 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide Introduction Target Group 1 Introduction Hospitality Service Center Cloud HSC Cloud V2 6 is a Cloud Service intended for the hospitality industry All hotel related functions are provides as Cloud Service with following capabilities e PMS System Hotel Property Management Systems e Client Server based system with local PBX interface e Reservation functionality e Check in check out e Room occupation wizard guest directory e Wake up call e Room status management e Minibar management e On line booking interface e Invoicing e Reporting e etc 1 1 Target Group HSC Cloud is an innovative powerful and affordable cloud based property management system especially designed for small properties such as motels B amp B s small hotel franchisees apartment complexes and small hotel chains HSC Cloud is being developed having in mind that the mid sized
27. lephone any type of device e the service attendants of your hotel can use the HSC Connect and access various service functions of HSC via the telephone any type of device The telephone interface of HSC Connect is available for HiPath 3000 and HiPath 4000 switches from Siemens Enterprise Communications There are voice supported announcements for user guidance at present English or German depending on the configuration of HSC Connect for all functions of the telephone interface of HSC Connect 4 1 1 Telephone Dialog for Wakeup Call Using the HSC Connect telephone interface the guests of your hotel can set wakeup calls via the room telephone and delete them again To guide guests by means of voice prompts the internal HSC Connect Wakeup Call System has to be configured see Service Manual When the guest presses the wakeup call button on the phone HSC checks whether a wakeup call has already been set If a wakeup call has already been set the guest is notified of this fact by a voice announcement and the guest can then either delete or change the wakeup call by means of the telephone keypad Otherwise the guest is offered the option to set a wakeup call by using the telephone keypad The guest has the option to set the wakeup call in such a way that he is awakened every day at the same time PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 4 1 HSC Telephone Interfaces Telephone Interface when Using HSC Connect with VoIP I
28. licking on the icons tooltip explaining the menu s meaning is displayed As soon as you move the mouse cursor on a menu item without additional text a PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 2 5 Getting Started HSC Main Desktop Working Area The working area is located beneath the navigation area PSE HSC EN 02 UM 01 2012 2 6 HSC V2 6 User Guide 3 HSC PMS Basic Functions Home HSC PMS Basic Functions This chapter describes the basic functions of the HSC Front Office System 3 1 Home Module Home contains following functions Client data Hotel status Users management Guests personal details reporting if required by local authorities 3 1 1 Client data Contains basic customer information Displayed in this field is Hotel registered name and address IN Company Figure 3 1 Client data PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 1 HSC PMS Basic Functions Home 3 1 2 Hotel status This field shows current trends containing number of arrivals departures availability of rooms and occupancy anticipated for the night Hotel All Hotels Rooms Persons Available Tonight 54 Occupied Tonight 2 4 Departures Expected O D Departed o Arrivals Expected 0 D Arrived o System Date 16 04 2012 Figure 3 2 Hotel status Available tonight Number of rooms available that night Occupied tonight Number of occupied rooms checked in persons plus all rooms p
29. lts list has following options e Folio Preview e Folio Regeneration e Posting of a storno invoice Date Folio Amount Storno Name Hotel 17 04 2012 79 10 00 1 Bar Nanos NAN 17 04 2012 30 4 50 Bar Nanos NAN 17 04 2012 81 10 00 79 Bar Nanos NAN Figure 3 30 Folio Search Results PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 19 HSC PMS Basic Functions Cashier With Folio Regenerate you can change Folio Layout hotel invoice or POS receipt In this menu you can additionaly change Guest name that is printed on the Folio Storno functionality is used when corrections on already issued Folio are required When you post storno Folio a new Editable Folio will open In case of Restaurant receipt all products are transfered to the first empty table Storno Folio P Ok Cancel Figure 3 31 otorno Folio 3 7 2 Cashier Status In this menu review of all cashier payments for current day is available Received payments are sorted by means of payment Details button provides detailed statement of all transaction Description Currency Total Total Details Gotovina 3 2 50 EUR 2 50 Details Kreditna kartica i 2 00 EUR 2 00 Time User Description Amount Total Room Name Folio No 10 34 02 pseuser Gotovina 10 00 EUR 10 00 9000 Bar Nanos 79 11 15 42 pseuser Gotovina 2 30 EUR 2 50 9000 Bar Nanos 30 13 46 13 pseuser Gotovina 10 00 EUR 10 00 29000 Bar Nanos 81 Figure 3 32 Cashier status 3 7 3 Exchange Rates This
30. ng in the corresponding Parameter Selection window are displayed on Screen A report consists of e the report header and e the table and chart area and by means of the navigation bar it can be stored printed or its size can be changed for example oy c fs Ta 1 du HSC Entry Hotel Main Report e Hotel Triglaw Guests In House By Room A 100 Date 29 05 2012 Time 14 34 04 11 04 2012 100 AP mustermann max 1 AP Erzen David 2700312012 101 AP Werbuc Grega 02 04 2012 102 AP Erzen Marko 02 04 2012 110 DP Smith John 16 04 2012 111 DP Schreiber Renate 27 01 2012 112 DP Kov amp Cek Zeljko 03 04 2012 113 DP ALLESSIO 16 02 2012 ALESSANDRO Figure 3 36 Created Report 3 22 12 04 2012 01 04 2012 03 04 2012 03 04 2012 20 04 2012 02 02 2012 05 04 2012 01 03 2012 A A 4 gm Ri Hi q 1 DU FB FB FB DU DU FB PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide HSC PMS Basic Functions Web Inventory 3 9 Web Inventory Web Inventory module allows you to easily personalize an online booking portal that guests can use to search availability as well as make online reservations 3 10 Setup This module is intended for HSC Cloud system configuration Settings are divided into following menus e Hotel e Rooms e Rates e Items General 3 10 1 Hotel This menu contains basic information about the hotel name address and contact information Hotel Hotel Triglav
31. nt information in the text is highlighted in bold e he gt sign describes paths through menu items you have to select to reach a certain feature Indicates notes N Indicates warnings PSE HSC EN 02 UM 01 2012 1 2 HSC V2 6 User Guide Getting Started How to Work with Interface Elements 2 Getting Started This chapter deals with some Interface elements you may encounter in the HSC application and describes the login to HSC as well as the opening of the graphical user interface GUI 2 1 How to Work with Interface Elements The following sections explain how to work with the GUl elements used in the HSC system Combo box Combo boxes consist of a selection field with an arrow on the right hand side You can elther click on the arrow and select the relevant item from the drop down list displayed subsequently or type your entry directly into the field Hotel Hotel Triglav xot Hotel Triglav iS Hotel Nanos Set Period Hotel Spik Figure 2 1 Combo Box or Drop Down List Box HSC supports searching the combo box lists for certain items jump function To do so enter the first character s of the items you are searching for into the combo box and press Enter The cursor will then jump to the first element in the list that starts with the respective character s Invalid entry notification When Invalid Entries are detected by HSC system displays warning notification 3 Reservation Date is Invalid Figure
32. nternet Explorer or Firefox 2 Enter http pmscloud net into the navigation bar The HSC Homepage which opens now allows you to e login to the HSC system e reset forgotten password e open a PSE Hospitality Homepage by clicking the HSC Cloud logo Home Login Overview zs mm j da ener ene ee Hotel s profit EJ Remember Me Forgot Your Password New to HSC Entry Here You Can Register SC PR Embry Would you like to offer hotel guests the option of booking directly from your hotel s website This is very easy fast and Figure 2 5 HSC Homepage 3 On the HSC Homepage click the Log In button The Login window will be displayed on your screen PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 2 3 Getting Started Login 2 3 Login As soon as you have clicked Log In on the HSC Homepage the Login window will be displayed on your desktop Enter your User name and your Password and click OK Log In passwords SS Remember Me Figure 2 6 Login Window User name Enter your user name Password Enter your password You can always change your password in the Manage your Hotel Users window which you can access via the menu item Home 2 4 HSC Main Desktop After logging in the HSC main desktop is displayed on your screen which consists of two areas e the navigation area with the menu bar and the toolbar and e the working area The message area is displayed by activating the respective menu item as a separat
33. odify rate codes and packages for rooms offered in the hotel Edit Rate link contains information about offered Service Edit Price link contains detailed price information for all rooms periods PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 25 HSC PMS Basic Functions Setup 3 10 4 ltems In this menu you define Products and Services whic are available in your hotel List of products allows editing deleting and adding products and services Figu 3 26 Product configuration contains the following settings Group available product groups are Food Beverages Alcohol beverages Others Feature number Code unique product code Description brief product description Price sales price Department with predefined VAT product department number to which sales is booked Group Code Description Edit Food CIPS Cips Edit Food JUHA Dnevna juha Edit Food MENI Dnewni meni Edit Food PIZZA Pizza Edit Food SEN Sendvic re 3 40 Products services settings Please Select Item Category Price Department 2 00 2 50 7 50 6 00 5 00 3000 Restavracija hrana 3 5004 Delete 1000 Nocitev 3 5005 Delete 1000 Nocitev 3 50 Delete 3000 Restavracija hrana 8 5095 Delete 3000 Restavracija hrana 83 5090 Delete 1000 No itev 8 50 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide HSC PMS Basic Functions Help 3 10 5 General settings In this menu you define system General Settings
34. r enters product amount complete with correct Feedback OK failure Figure 4 3 Entering of Minibar Consumption Flowchart PSE HSC EN 02 UM 01 2012 4 4 HSC V2 6 User Guide Index A Add record 3 18 B Basic functions of HSC Front Office 3 1 C Cashier 3 9 3 19 Cashier status 3 20 Check in 3 7 Clean Room 3 5 Client data 3 1 Combo box 2 1 D Date picker 2 2 Desktop areas navigation area 2 5 working area 2 6 Dirty room 3 5 E Exchange rates 3 20 G General settings 3 27 Guest cashier 3 9 Guest profile 3 17 H Help 3 27 Hotel 3 23 Hotel status 3 2 HSC Connect 3 9 telephone interface 4 1 HSC main desktop 2 4 Icons calendar 2 2 Introduction 1 1 PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide Index Invalid entry notification 2 1 Invoice 3 12 3 15 Invoicing 3 12 ltems 3 26 L Lock phone 3 9 Login Front Office 2 4 M Minibar consumption telephone dialog 4 3 MS Windows elements 2 1 combo box 2 1 date picker 2 2 N Navigation area 2 5 New folio 3 11 O Old folios 3 19 Old invoices 3 19 P Password 2 4 Payment 3 12 Phone control 3 8 lock 3 9 unlock 3 9 Phone features 3 9 Point of Sale System 3 14 POS 3 14 Profile 3 17 R Rates 3 25 Z 1 Index Receipt 3 15 Report generation 3 22 Reporting to local authorities 3 4 Reports 3 21 Reservation list 3 13 Reservations 3 7 Room Grid 3 5 Room Plan 3 5 Rooms 3 24 S Separated invoices 3 11
35. rvice Room Pax Nights Dsc x 16 04 2012 1 Dnevni pocitek 114 DP 1 2 0 Date Description Pax Nights Dsc x 16 04 2012 Turisti na taksa 1 2 0 Date Article Quantity Dsc x 17 04 2012 4 Dnewni meni 1 0 x 17 04 2012 Sendvi 1 0 Figure 3 15 Guest Cashier Edit Service Products Price 35 00 Price 1 40 Price 7 50 5 00 Tax 8 50 Tax 0 00 Tax 6 50 8 50 Total 70 00 Total 2 80 Total T 50 5 00 Guest services are booked as occupation and number of days Other Products Services are booked with Product Services quantity All Products Services on account are editable Individual Product Service can be removed from account if you cklick on I button When you finish editing click on Save button PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide HSC PMS Basic Functions Guest Cashier 3 3 2 Separated Invoices If guest sharing person requires a separate invoice for his her service accomodation please use New Folio option from drop down menu Opened Folios Oo lr X Name Not Set New Folio 01 Folio Amount Change Name Figure 3 16 Separated Invoices New folio For each new Folio Guest name can be addopted with click on Change Name button PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 3 11 HSC PMS Basic Functions Guest Cashier 3 3 3 Invoicing Invoice is issued with cklick on ssue Bill button You can select Payment method using drop down menu Several Pa
36. us The room whose status is to be changed is identified automatically during the telephone dialog from the assignment extension of the telephone dialog room number As a new room status one of the digits 0 or 1 can be entered Malin menu 1 Room Status if user calls from room User enters room status valid codes 0 9 configurable Feedback OK failure O Cleaned 1 Uncleaned Figure 4 2 Change of Room Status Flowchart 4 1 2 2 Entering of Minibar Consumption The room whose minibar consumption is to be entered via the phone is identified automatically during the telephone dialog from the assignment extension of the telephone dialog room number PSE HSC EN 02 UM 01 2012 HSC V2 6 User Guide 4 3 HSC Telephone Interfaces Telephone Interface when Using HSC Connect with VoIP ISDN connectivity After identification of the room HSC Connect expects the input of a product number followed by the amount of the items consumed After entry of product number and amount of items consumed the system repeats your entries and requests a confirmation with 1 for continuation of processing or for termination of processing HSC Connect does not check the product numbers entered for plausibility but forwards them directly to the connected Cloud PMS Main menu 2 Minibar User enters room extension skipped if user calls from User enters product number complete with correct Use
37. yment methods can be combined to seattle the invoice Enter Payment s For Folio 1 Payment Amount Gotovina 85 30 EUR 8 Hotelski ra un W Bar ra un Add Payment Cancel Payment Figure 3 17 Invoicnig Folio Payment Invoices can be customized according to the hotel styleguide All invoices are handled as Adobe Acrobat PDF files and can be printed on a standard hotel printer Stram 1 l Hotel Grand Prihod 15 04 2012 Odhod 15 04 2012 Hacun 86 Soba 114 Blagajnik pseuser Palfy Storitew Pax Dni Kol Cena Pops Znesek Dnevni po itek 1 2 35 00 EUR 70 00 Turisti na taksa 1 2 1 40 EUR 2 80 17 04 12 Dnevni meni 1 7 50 EUR 7 50 17 04 12 Sendvi 1 5 00 EUR 5 00 85 30 Pla ilo Znesek 18 04 12 Gotovina 85 30 EUR B5 3 85 30 Saldo 0 00 Hotel Triglav 18 04 2012 Figure 3 18 Hotel Invoice PSE HSC EN 02 UM 01 2012 3 12 HSC V2 6 User Guide HSC PMS Basic Functions Reservation List 3 4 Reservation List Module Reservation List is designed to display report containing a list of all Reservations Several filter criteria concerning the data to be put in the list is available e In House generates a list of all guests currently Checked In e Arrivals generates a list of all guests who will arrive today e Departures generates a list of all guests who will depart today e Out generates a list of all guests who Checked Out today e Cancellations generates a list of all guests who canc

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