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6210-6220 User Manual H

1. Verify operation of the telephone by accomplishing the following 1 Access an idle line e Does the line LED indicate active status e Is dial tone heard 2 Dial any directory number for a test call e Did the call go through Tone Commander 6210 6220 User Manual 65 Telephone Configuration Troubleshooting Inbound calls to a specific line cause the LED to flash but there is no audible ringing A specific line is selected that is supposed to have dial tone but there isn t any gt SETUP gt USER gt ALWAYS gt RING gt CONTROL gt Select line gt SETUP gt INSTL gt KEYS gt Select line key C eroras em mm All inbound calls appear on CA1 Outbound calls cannot be made Ringing calls are not answered when going off hook Using a specific headset the voice level to other parties is not loud enough SELECT AN IDLE LINE is displayed when going off hook or pressing the speaker key gt SETUP gt INSTL gt MORE gt MODE gt SETUP gt USER gt MORE gt PREF gt SETUP gt USER gt MORE gt VOICE gt HEAD gt VOLUME gt XMT as many times as required See page Originating DN and Call Appearance Reservation settings 66 Tone Commander 6210 6220 User Manual AppendixA Ordering ISON Service Setup Wizard The ISDN Telephone Setup Wizard simplifies ordering ISDN service This Windows 95 98 NT program prompts you for all required information and prints the service o
2. KEYS Call Appearance and Feature Activator keys DNs Directory Numbers MESSAGE Message Waiting Indicator VERS Version veiii mnane anaoa aatas eina aiana reed pagef6 SERIAL Serial Number H W Hardware Version S W Software Version other model Optional Equipment Version TEST aS Ear N page DISPLY Display LCD RED GREEN OFF KEYS 6030X DIAG Diagnostic Display minssseneerrerrrrrrrrrrsrsrrenrrerererrrrr rn nn page RESTART Restart Clear Call Log unssssserssrrssersnererrnrrnnnnt page 50 LOG Error amp Parameter Download Logs sesssrrssrssna page ERROR PARAM National ISDN only CLEAR 70 Tone Commander 6210 6220 User Manual USER User Options CLOCK fi ceisseneititvavieet nade nih dies aaa a page SPDIAL Speed Dial c cccsscssessesssessesseessesseesessesseeees page DIR Directory ine enipe temaet dnskekddangee Raapa page RING Personal Ringing esseen page TONE Ringing Tone OFFHK Off Hook Ringing NORMAL SINGLE Single Burst CONTROL Ringing Control ALWAYS Ring Immediately NEVER Never Ring WAIT2 Wait 2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAIT5 Wait 5 Ring Cycles 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 seconds PREF Off hook Call Preference National ISDN only page RING Answer Ringing Call IDLE Select Idle Call Appearance NONE VOICE Voice Mode
3. SOFTKEY FAGEI gt Jim G Home La Using the dial pad enter a name 5 characters max to identify the directory entry Press the dial pad key repeatedly until the desired upper case letter lower case letter or number appears in the display For example to enter the letter L press the 5 key 3 times Spaces and punctuation can be entered with the and keys Press the More gt key to move to the next character If you need to make corrections while entering the name select BKSP backspace to delete the current character and move back to the previous one DIRECTORY NAME Steve BKSP CLEAR MOVE NUMBER Tone Commander 6210 6220 User Manual 55 A Select NUMBER JKL Enter the number to dial with the dial pad Dialing pauses are entered with the PAUSE softkey see page If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over 3491212 BKSP CLEAR PAUSE NAME When all digits have been entered press the Done key to return to the Select A Softkey menu or the Setup key to exit Setup Mode SELECT A SOFTKEY FAGEI1 gt Jim G Home Steve Moving a Directory Entry _ Select MOVE from the Name screen if you want to move a directory entry to a new location PICK NEW SOFTKEY PAGEL Jim G Home Steve 4 EY Press the softkey for the new location select a new page first w
4. The new setting will be shown in the display Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Adjusting the Display Contrast This setting adjusts the contrast of the display to compensate for viewing position and lighting conditions You can also tilt the display for best visibility LA Done From the User Options menu select DISPLY Setup gt USER gt More gt DISPLY Select to lighten the display less contrast or to darken the display more contrast The display contrast will change and a bar graph will show the new contrast setting CONTRAST ERRER Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Tone Commander 6210 6220 User Manual 61 Setting a Call Log Password You can set a password to prohibit unauthorized entry into your Call Log 2 From the User Options menu select PASSWD Setup gt USER gt More gt PASSWD If a password is currently set the display will prompt you to enter your password prior to making changes CALL LOG PASSWORD SET CLEAR Creating Changing Your Password a Select SET NEW PASSWORD BKSP Enter a new 4 digit password with the dial pad 5 If you need to make corrections select BKSP backspace to delete the previous digit Press the Done key VERIFY PASSWORD BKSP x rn Repeat the password when prompt
5. Tone Commander 6210 6220 User Manual 57 Ringing Control for Individual Call Appearances You can control the audible ringing at your telephone for each call appearance Call appearances set to Always will ring immediately Use this setting for your primary call appearances Never completely disables ringing on the call appearance Use this selection for monitored call appearances that are normally answered elsewhere Wait delays ringing at your telephone for 2 to 7 ringing cycles 6 seconds per cycle Use this option for backup answering on call appearances that are primarily answered on other terminals Calls that do not ring due to the ringing control selection do not display call information and are not recorded in the call log A From the User Options menu select RING Setup gt USER gt RING 2 Select CONTROL All multifunction keys that are programmed for call appearances or DSS will have a steady green indication Press a lit key to view its current ring control setting KEYOLSALWAYS RING gt ALWAYS NEVER WAITZ WAITS If you want to change the setting for the selected key select ALWAYS NEVER or WAIT2 WAIT7 b Done Press the Done key to return to the Personal Ringing menu or the Setup key to exit Setup Mode 58 Tone Commander 6210 6220 User Manual Call Preference Options National ISDN only Call Preference determines what happens when you lift the handset or press the Spkr ke
6. complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service The 6210 and 6220 are hearing aid compatible HAC per Section 68 316 FCC Rules and Regulations If you have trouble with the 6210 or 6220 please refer to the Troubleshooting section in this manual or contact us at the address listed on the back of this manual for information on obtaining service or repairs The telephone company may ask that you disconnect the telephone from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Tone C
7. feature activators other than Conference Transfer Drop and Message Waiting in descending order starting with key 20 on the 6220 or key 10 on the 6210 For example network feature key 59 will be assigned to key 10 on a 6210 58 to key 9 etc 68 Tone Commander 6210 6220 User Manual Appendix B Setup Menu Tree INSTL Installation Options SPID Service Profile Identifier c e PARAM Parameter Download National ISDN only START Start Download AUTO Automatic Download Enable Disable KEYS CA DN Call Appearance Directory Number ORIG Originating DN RESERV Call Appearance Reservation OUT Outgoing Only IN Incoming Only PRI Outgoing Priority Incoming NOT Not Reserved FA Feature Activator DSS Direct Station Select DSS SPDIAL Speed Dial PAUSE FA Feature Activator UNUSED REMOTE Remote Firmware Update o ae MODE Terminal Mode National ISDN only CACH Call Appearance Call Handling EKTS BASIC Basic EKTS National ISDN only PASSWD Installation Options Password SET CLEAR RESET Reset to Default Settings c e ot page 29 ie page Bo P page bo ns page 36 ith page 37 ids page 37 page B9 Tone Commander 6210 6220 User Manual 69 VA Voice ANNOUNCE rrrrrrnrrnnnvnnvrevrrrvrnnrrrvrrerrvnvrnerrrvvnnn page KEYS DNs ALERT MUTE ADMIN Administration Options INSPCT Local Inspect c e pagef 44
8. may fall causing serious damage to the product 10 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company 11 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 12 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 13 Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on this product Tone Commander 6210 6220 User Manual 75 14 15 16 17 76 To reduce the risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is subsequently used Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed P If liquid has been spilled into the product Oo If the product has been exposed to rain or water OD If the product do
9. selects the Call Directory Call Log and Call Identification Display modes Setup Key enters Setup Mode Done Key exits the current menu saves any changes made and returns to the previous menu options More gt Key cycles through the menu option groups in Setup Mode Message Indicator a bright red indicator is lit when messages are waiting controlled by the network Multifunction Keys select call appearances activate network features or dial personal speed dial numbers Red and green indicators on the keys show call appearance and feature status The optional 6030X Expansion Module provides 30 additional multifunction keys ple Call Ringing Green flashing Volume Keys adjust the receiver speaker volume when on a call adjust the ringer volume when on hook 10 Mute Key mutes the microphone when using the speakerphone or handset headset A red indicator on the key is lit when mute is active Tone Commander 6210 6220 User Manual 3 11 Speaker Key enables disables the speakerphone A green indicator on the key is lit when the speakerphone is in use 12 Dial Pad dials telephone numbers and sends DTMF tones to external equipment such as voice mail systems The dial pad is used for number entry during setup 13 Transfer Key places the current call on hold and selects an idle call appearance for transferring the call A second press completes a transfer 14 Conferenc
10. 4251 BRSP ORIG RESERV Tone Commander 6210 6220 User Manual 31 Automatic Call Appearance Selection A call appearance is automatically selected when originating a new call answering an incoming call or conferencing or transferring a call Three configuration options determine how call appearances are selected Call Preference page 59 determines whether a new call is originated when you lift the handset or press the Spkr key If set to NONE you must manually press a Call Appearance key to originate a call Originating DN only call appearances with this option set to YES will be automatically selected for call origination CA Reservation within the group of originating DNs call appearances set for NOT RESERVED are selected first followed by OUTGOING ONLY followed by OUT PRIORITY call appearances OUTGOING ONLY call appearances are selected first for conferencing and transferring Within each subgroup call appearances are selected in ascending order INCOMING ONLY call appearances are never selected for an outgoing call If an idle CA is not found SELECT AN IDLE LINE is displayed To change the Originating DN assignment a Select ORIG 2 Select YES or NO from the Originating DN menu Done Press the Done key to return to the CA DN menu To change call appearance reservation a Select RESERV 2 Select the call appearance reservation for this CA DN OUT Originate outgoing call
11. Configuring Keys If the network does not support Parameter Download you can assign call appearances directory numbers and feature activators using this option 30 Tone Commander 6210 6220 User Manual a From the Installation Options menu select KEYS Setup gt INSTL gt KEYS The status indicator for each key will indicate the current setting Green Call Appearance or DSS Red Feature Activator Off Unused or Speed Dial 12 CA DN CA DN FA DSS SPDIAL i On the phone or expansion module press the multifunction key to be programmed The selected key s indicator will alternately flash red and green Select CA DN Call Appearance Directory Number FA Feature Activator DSS Direct Station Select SPDIAL Speed Dial or UNUSED from the menu Programming procedures for each key type are described below d Call Appearance Directory Number Keys These line keys are used to place and answer calls If you have BASIC service each directory number key is assigned a unique directory number If you have CACH EKTS service one directory number may be assigned to multiple Call Appearance keys multiple calls can be handled on one directory number Enter the assigned directory number with the dial pad If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit You can press the Done key to return to key selection 12 CA DN 335 789
12. Options in this section are typically set at the time of installation Many options can be set automatically by the AutoSPID Automatic Switch Detect and Parameter Download features if supported on the network The following options can be changed from the Installation Options menu e SPID e Key Configuration e Parameter Download e Installation Password e Firmware Updates e Reset to Default Settings e Terminal Mode e Voice Announce Installation Options Menu You can enter the Installation Options menu when the phone is idle Press the Setup key SETUP MENU INSTL ADMIN USER m Select INSTL INSTALLATION OPTIONS SPID PARAM KEYS REMOTE When gt appears in the top line of the display you can press the More key to see additional menu selections INSTALLATION OPTIONS ODE PASSWD RESET VA Note The PARAM and MODE options are only available with National ISDN 28 Tone Commander 6210 6220 User Manual A password may be set to prevent unauthorized entry into the Installation Options menu When prompted for a password enter your 4 digit password with the dial pad Press the Done key after entering the password To Aa or remove the password please refer to page SPID Entry A unique SPID Service Profile IDentifier is required for operation of the 6210 6220 If the network supports AutoSPID a SPID that is assigned to your ISDN line can be automatically selected If generic SPID assignments a
13. expansion module including the dial pad keys one at a time A letter should appear in the display for each pressed key On 6210 models 10 additional letters will appear after the first keypress representing the 10 missing multifunction keys ABCDEFGHI JKLMNOPORSTUVIA abedefdhiuklinorparstuuwx If all keys are operational the following display will be shown Press key to return to the Test menu KEY TEST PASSED FRESS ANY KEY TO EXIT If any key fails or to exit before testing all keys go off hook with the handset or unplug the phone 6030X Expansion Module This option tests the keys and LED indicators on a 6030X Expansion Module It is only available if an Expansion Module is connected to the phone 4 Select 6030X PRESS EACH KEY ON BOSOK PRESS DORE TO BRET Press each key on the Expansion Module one at a time The key s LED indicator should flash alternately red and green and a number should appear in the display for each pressed key Tone Commander 6210 6220 User Manual 49 123456789012345678901234 567890 After all keys have been tested press any key to exit the test Done You can also exit the test at any time by pressing the Done key to return to the Test menu or the Setup key to exit Setup Mode Diagnostic Display A From the Administration Options menu select Setup gt ADMIN gt DIAG The display will show the states of layers 1 2 and
14. may be used as Speed Dial keys Dial strings can include network feature activator codes to simplify the use of features such as Directed Call Pickup and Call Forwarding Speed Dial keys may also be programmed from the User Options menu JKL 5 BEDRE BKSP CLEAR PAUSE The currently programmed dial string if any will be shown in the display Enter digits 24 maximum with the dial pad Pauses are entered with the PAUSE softkey and are shown in the display as a P character The first pause in a dial string will delay dialing until the call is answered additional pauses delay dialing for one second Enter multiple pauses to increase the delay time PAUSE FA FS7 5871234 BKSP CLEAR PAUSE Feature Activator FA numbers are entered with the FA softkey and are shown in the display as an F character It must be the first character in the dialing string the two numeric digits immediately following the F indicate the network feature activator code The FA softkey is only available when no digits have been entered In the example above the Speed Dial key sends feature code 57 Call Forward followed by the directory number 987 1234 If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over A Speed Dial key will revert to Unused if saved with a cleared dial string Tone Commander 6210 6220 User Man
15. of the telephone mounting cord at the telephone and at either the wall jack or the associated NT1 device 3 Verify that the power indicator of the associated NT1 device is illuminated 4 Replace the ISDN telephone with another and repeat the steps in this section 5 Select ADMIN then MORE then RESTART then YES This will cause the telephone to reinitialize on Layers 1 through 3 If full initialization is attained proceed to Verify operation on page otherwise proceed to Step 6 6 Determine which Layer is not initializing by observing the startup display Layer 1 does not initialize e Locate the NT1 device ahead of the telephone and press its reset button If the NT1 device does not have a reset button recycle power by temporarily pulling it out of its rack or unplug it from its stand alone power supply e Verify all connections between the NT1 and the registered jack interface e Replace the NT1 device Layer 2 does not initialize e Repeat Step 2 64 Tone Commander 6210 6220 User Manual Layer 3 does not initialize e Verify that the correct SPID number is programmed e Verify with the serving telco that they have not changed from a customized to a universal SPID format e Verify with the serving telco that they have not changed their office to a new area code some SPID formats include the area code e Enter the correct SPID or SPID format With full initialization proceed to the following steps
16. 0 C Storage temperature 32 to 122 F 0 to 50 C Humidity 5 to 95 non condensing Tone Commander 6210 6220 User Manual 73 Factory Default Settings National ISDN 5ESS Custom ISDN Multifunction Keys 1 3 Drop fem ma L Time of the last of the last Clock error log entry error log entry fixed setting for 5ESS Custom ISDN 74 Tone Commander 6210 6220 User Manual Appendix E UL FCC Statements Important Safety Instructions 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 5 Read and understand all instructions 6 Follow all warnings and instructions marked on the product 7 Unplug the line cord before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 8 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 9 Do not place this product on an unstable cart stand or table The product
17. 10 6220 User Manual Using the Speakerphone The speakerphone feature allows two way hands free conversation and on hook dialing Placing and Answering Calls The Call Preference option page determines the behavior of your telephone when the Spkr key is pressed If this option is set to Idle or Ringing your telephone will automatically select an idle call appearance when you press the Spkr key or activate the speakerphone when you press a Speed Dial or DSS key while on hook With the Ringing option selected you can answer a ringing call appearance by pressing the Spkr key Muting the Microphone You can mute the microphone for privacy The other party will not be able to hear you but you can still hear the other party Press the Mute key to disable or enable the microphone The indicator light on the Mute key will be on when the microphone is muted Muting is turned off when you change from speakerphone to handset use The microphone is located in front of the rubber pad on the bottom of the telephone in front of the Hold key For proper speakerphone operation make sure that the telephone is placed on a hard surface and the microphone is unobstructed Tone Commander 6210 6220 User Manual 15 Using Voice Announce The Voice Announce feature may be used to provide hands free call announcing of screened calls or station level paging when your phone is on hook Incoming calls that meet specific predefined criteria s
18. 3 the Terminal Endpoint Identifier and the network switch type LEBUR LEBUR TET 64 L3 0k SHITCH SE55 NI X Done Press the Done key to return to the Test menu Restart Select Restart to reset the phone If you are on an active call you will be disconnected The call log will be cleared No configuration parameters will be altered AA From the Administration Options menu select RESTART Setup gt ADMIN gt More gt RESTART RESTART CLEAR CALL LOG VES NO a Select YES to restart the phone 50 Tone Commander 6210 6220 User Manual Viewing the Error and Download Logs More gt Done From the Administration Options menu select LOG Setup gt ADMIN gt More gt LOG VIEW LOG PINNE ERROR P CLEAR Select ERROR to view the error log or PARAM National ISDN only to view the Parameter Download log The most recent log entry will be shown Press the More gt key to view previous entries Press the Done key to return to the View Log Entries menu Clearing Logs 4 Select CLEAR to remove all entries from the error log Press the Done key to return to the Test menu The Parameter Download log is re written each time a new download is performed Tone Commander 6210 6220 User Manual 51 User Options The following personal preference options can be changed from the User Options menu e Time and Date e Handset Headset Mode e Speed Dial Keys e Preset Vo
19. Commander technical support at 800 524 0024 to get information on firmware updates Using Local Inspect to Verify Keys Local Inspect allows you to identify the call appearance or feature assignment of each configured key directory number bearer capabilities and the feature indicator assignment for the Message Indicator Please refer to page Tone Commander 6210 6220 User Manual 25 Customize your Phone You can set the following options on your phone DSS converts Call Appearance keys to Direct Station Selection keys with busy lamp indication for one button speed dialing of stations that are monitored by your phone page Bal Clock sets the time of day clock The clock is used for the time and date display and for time stamping calls in the call log page 62 Speed Dial sets up spare keys for one button speed dialing of frequently called numbers page b5 Feature Activators with Speed Dial sets up spare keys for one button dialing of features such as Call Forward or Directed Call Pickup with a preselected destination page 85 Call Directory sets up the display based speed dialing directory page 65 Personal Ringing Ringing Tone selects a distinct ringing tone for your telephone to distinguish it from other nearby ringing telephones page 67 Off hook Ringing selects single burst or normal ringing when you are on a Call page 67 Ringing Control controls audible ringing for individ
20. Equipment may share the telephone s ISDN line by connecting to the S T jack on the telephone If you are not using external Terminal Equipment no termination switch setting is required Set the Termination Switch on the Telephone If external Terminal Equipment TE is connected set the termination switch on the bottom of the telephone to match the termination impedance to your premises wiring configuration Two typical wiring configurations for connecting external TE are shown below with the appropriate switch settings Gad Placa or SE Available switch settings are 50 and Som 100 ohms 400 TERMINATION We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B connector wiring Distances shown are the maximums for 24 gauge cable and may vary for other cable types Basic Multipoint recommended for most applications 6210U 50 7 300 max to Network Set phone termination to 50 ohms Set TE termination internal or external to OFF Tone Commander 6210 6220 User Manual 21 Extended Point to Point 6210U 100 1900 max T Ls or to Network H 6220U T Set phone termination to 100 ohms Set TE termination internal or external to 100 ohms Line and Power Connections U models are powered on pin 7 and pin 8 of the U IN jack PS1 and PS2 output power is supplied on the S T OUT jack to power an add
21. Manual 5 Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key Digits dialed after a call is connected are not saved a Select REDIAL to redial the last number Using the Call Log refer to page kl Using the Call Directory refer to page kal Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed If your telephone is on hook an idle call appearance will be selected before dialing If you are already on a call the digits will be dialed using DTMF tones on that call Use Speed Dial keys to dial frequently called numbers to activate network features that include a directory number and to speed up dialing of access numbers for voice mail auto attendant and similar systems Any unused multifunction key can be programmed as a Speed Dial key see page B5 Press a Speed Dial key to dial a number The dialed digits will be shown in the display 6 Tone Commander 6210 6220 User Manual Using DSS Keys DSS keys are a special type of Call Appearance Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection When the call appearance is idle or busy DSS keys act like Speed Dial keys to call a station When ringing DSS keys act like CA DN keys to answer a call i Press an idle DSS key to dial the selected station number If the station associated with the DSS key i
22. TONE COMMANDER 6210 6220 User Manual TONE COMMANDER Message Contents Tone Commander 6210 6220 User Manual i Appendix A Ordering ISDN Service s ssssssssssssrssrssssnsssrnrrssnsnnnnrnn nn nn nn 64 Recommended Button Assignments eese 65 Appendix B Setup Menu Tree scceccceceseeeseeeceeeeeseseenseeeeseeeeneees 66 Appendix C Warranty and Service a ernnnnnnnnnnnnnvnnnnnnnnnnennnnnennnnnnnnnnn 68 Appendix D Specifications rrrrnnnnnnvnvvnnnnnnnnnnnnnnvnnnnnnnnnnennnnnnnnnnnennnnn 70 Factory Default Settings rrnnnonnrrnnnonnrrvnnonnrrnnnnnnrrnnnnnnrrnnsennrrnnsennr 71 Appendix E UL FCC Statements ii Tone Commander 6210 6220 User Manual Introduction General Features Tone Commander 6210 and 6220 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities S T and U interface models are available with 10 or 20 call appearances The phones support either National ISDN or Lucent 5ESS Custom ISDN Features of the 6210 and 6220 include e AutoSPID and e Automatic Switch Type Parameter Download Detection e Call Log e Message Waiting Indication e Call Timer e Ringing Control for Shared Lines e Last Number Redial e Desktop or Wall Mounting e Speed Dial e Tilt Display e Hot Key Dialing e Integrated Speakerphone e Direct Station Select e Voice Announce e Call Directory e Handset or Headset Operation e Flexible Ringing Options e Remote Firmware Updat
23. TS BASIC Voice or Basic EKTS In most cases your phone service should be configured for CACH EKTS Press the Done key to return to the Installation Options menu or the Setup key to exit Setup Mode Installation Password You can set a password to prohibit unauthorized entry into the Installation Options menu If a password is currently set the display will prompt you to enter your password prior to making changes A From the Installation Options menu select PASSWD Setup gt INSTL gt More gt PASSWD INSTALLATION PASSKORD SE GEAR Tone Commander 6210 6220 User Manual 37 d JKL amp lt x ER Select SET NEW PASSWORD oo BR SP Enter a new 4 digit password with the dial pad If you need to change a password digit after entering it select BKSP backspace to delete the previous digit Press the Done key VERIFY PASSWORD oom BKSP Repeat the password when prompted to verify the new entry Press the Done key NEW PASSWORD SET will be displayed to confirm the new password NEW PASSWORD SET Record your password for future reference Press the Done key to return to the Installation Options menu or the Setup key to exit Setup Mode Removing the Password ai Done 38 Select CLEAR PASSWORD CLEARED will be displayed to confirm that the password has been removed PASSWORD CLEARED Press the Done key to return to Installatio
24. Tone Commander 6210 6220 User Manual Serial Number a Select SERIAL SERTAL 90108407001 Hardware Version a Select H W MODEL GSSOT TOP O1A PCB 02B Software Version a Select SW SAR VERSION 01 04 01 Optional Equipment Version a Select 6030X 6001TA or other model MODEL GO304 BUTTON EXPAN VERSION 01 01 04 Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode Tone Commander 6210 6220 User Manual 47 Test Select this option to test the LCD display LED indicators and keys A From the Administration Options menu select TEST Setup gt ADMIN gt TEST TERMINAL TEST DISPLY KEYS Display and LED Indicators A Select DISPLY DIS LAY L20 TBST LED RED GREEN OFF LCD Display a Select LCD All pixels picture elements or dots on the display should turn dark Press any key to return the display to normal operation LED Indicators 2 Select RED to turn on all red indicators and turn all others off A Select GREEN to turn on all green indicators and turn all others off 2 Select OFF to turn off all indicators Done Press the Done key to return to the Test menu or the Setup key to exit Setup Mode 48 Tone Commander 6210 6220 User Manual Keys Select KEYS PRESS BACH her TU Tes OR GO OFF HOOK TO EXIT Press each key on the telephone not on the
25. VOICE Setup gt USER gt More gt gt VOICE VOICE MODE HEADSET HAND HEAD VOLUME A Select HAND or HEAD to select handset or headset mode Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Preset Volume Levels Preset volume levels for handset and headset operation may be set to match a particular headset s transmission characteristics or provide higher preset volume levels for hearing impaired users Preset speakerphone volume level is set when the volume is changed during a call and is not changed between calls The telephone is reset to preset volume levels whenever a call is originated or answered Receiver volume levels set with the Vol keys are used only for the duration of a call This option sets preset volume levels for the current mode handset or headset Separate preset receive levels are stored for handset and headset modes Transmit volume level is not adjustable for the handset 2 Select VOICE A Select VOLUME The display will show the current preset volume settings VOLUME RCV 04 XMT 03 ROYS REGo AMT AMT 60 Tone Commander 6210 6220 User Manual Receive handset and headset 4 Select RCV or RCV to adjust the receiver volume level The new setting will be shown in the display Transmit headset only 42 Done Select VOICE Select XMT or XMT to adjust the headset s transmit volume level
26. authorized entry into your call log When prompted for a password enter your 4 digit password with the dial pad Press the Done key after entering the password To asi or remove the password please refer to page SELELT fe LEG TYPE UNANS ANSHD OUT A Select the type of call you want to view UNANS unanswered ANSWD answered or OUT outgoing A key indicator will alternately flash red and green to identify the call appearance that was used for the logged call To view a previous older call in the log select BACK To return to the last displayed newer call in the log press the More key To delete a call from the log select DELETE Q 42a 4 15 425 349 1234 DELETE DIAL TIME BACK A To view the elapsed call time for answered calls select TIME OG 25 112 425 349 1234 DELETE DIAL DATE BACK A To return to the time and date display select DATE 12 Tone Commander 6210 6220 User Manual Shortcut to the Unanswered Call Log AA Ifany calls ringing at your telephone were unanswered UNANS will appear in the display You can select UNANS to enter directly into the Unanswered call log After you have viewed the unanswered call log the UNANS display indication will clear until new calls are received Dialing a Call Log Entry A With the call you want to dial showing in the call log display select DIAL An idle call appearance will be automatically selected The directory
27. e Key adds other parties to a conference call 15 Drop Key removes the last party added to a conference call or disconnects you from a call when not in conference mode 16 Hold Key places a call on hold 17 Microphone used for hands free Speakerphone calling located in front of the Hold key on the bottom of the telephone 18 Handset Headset Jack a jack on the side of the telephone connects to the handset or a standard headset 4 Tone Commander 6210 6220 User Manual Operation Placing a Call Selecting a Call Appearance If the Call Preference option page is set to Idle or Ringing your telephone will automatically select an idle call appearance when you go off hook or activate the speakerphone when you press a Speed Dial DSS REDIAL dial pad or UNANS DIAL key while on hook Automatic Call Appearance Selection Lift the handset press the Spkr key or press a dial pad key to select an idle call appearance 5 Manual Call Appearance Selection Press an idle unlit call appearance key Dialing Wait for dial tone Dial the number with the dial pad 5 The dialed number will be displayed briefly then the network will confirm the dialed digits in the display The call duration timer begins when you are connected Hot Key Dialing JKL Begin dialing by pressing a dial pad key while on hook An idle call appearance if available will be selected automatically Tone Commander 6210 6220 User
28. e description for the selected key O7 NETWHOGRK FA 56 CALL Call Pickur CALL is displayed if the feature has been locally programmed to originate a call when activated see page B3 Speed Dial Key The display will show the key number and programmed autodial string for the selected key OG SPEED DIAL S50J052341 Tone Commander 6210 6220 User Manual 45 Directory Numbers a Select DNs to view the list of directory numbers on this phone The first line on the display will show the directory number and ORIG if this is an originating DN DN 355 G45 8932 ORIG more Press the More key to view additional directory numbers Done Press the Done key to return to the Local Inspect menu or the Setup key to exit Setup Mode Message Waiting Indicator A Select MESSAGE The Message indicator will flash The display will show the feature indicator number and the service description if available If the service description on line 2 is blank after a Parameter Download this feature has not been provisioned on your line MESSAGE NETHORK FI 63 Message Waiting Done Press the Done key to return to the Local Inspect menu or the Setup key to exit Setup Mode Version Use this option to view the telephone s hardware version software version and serial number A From the Administration Options menu select VERS Setup gt ADMIN gt VERS VERSION SERIAL HZH S U 46
29. ed to verify the new entry Press the Done key NEW PASSWORD SET will be displayed to confirm the new password NEW PASSWORD SET Record your password for future reference 62 Tone Commander 6210 6220 User Manual Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Removing the Password am Select CLEAR PASSWORD CLEARED will be displayed to confirm that the password has been removed PASSWORD CLEARED Done Press the Done key to return to User Options menu or the Setup key to exit Setup Mode What to do if you lose your password Contact your system administrator or call Tone Commander technical support at 800 524 0024 in the event you misplace your password You will need to report the serial number of your telephone to receive a new password You can use the RESET option page Bo to remove all passwords This option will also clear all programmed numbers and settings in your phone Tone Commander 6210 6220 User Manual 63 Troubleshooting Inoperable Telephone Recovery Procedures Whenever a telephone is unable to operate normally or remains in a particular state with no escape accomplish the following 1 Press SETUP the SETUP Menu should be displayed This response indicates that there is power to the telephone and its microprocessor is operating Proceed to Step 5 If there is no display proceed to Step 2 2 Reseat the eight pin connectors
30. ee page Ko can be answered automatically by the speakerphone The microphone can be automatically disabled for announcing only or enabled to allow two way conversations You can enable or disable Voice Announce at any time Enabling Disabling When the phone is idle the display will show the current Voice Announce state The Voice Announce state is shown only if Voice Announce keys have been set up as explained on page am Press the softkey beneath the VA display to enable or disable Voice Announce Receiving Voice Announce Calls Calls selected for voice announcing will be answered automatically You and the caller will hear a double beep if your microphone is muted or a single beep if your microphone is enabled The call will disconnect when the caller hangs up After the call has been answered you can pick up the handset for a private conversation turn muting on or off press the Spkr key to disconnect and perform other normal call operations Voice Announce is disabled when you are on an active call with the handset headset or speakerphone CAUTION If Call Announce is enabled for a calling directory number the caller should not transfer calls unscreened blind to your telephone otherwise the transferred call will be answered using Voice Announce 16 Tone Commander 6210 6220 User Manual Using a Headset Headset Mode Operation Your telephone can be set for handset or headset use see page Bo With a head
31. eed to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over A Speed Dial key will revert to Unused if saved with a cleared dial string Pauses The first pause in a dial string will delay dialing until the call is answered additional pauses delay dialing for one second Enter multiple pauses to increase the delay time Pauses are entered with the PAUSE softkey and are shown in the display as a P character 54 Tone Commander 6210 6220 User Manual Setting Up the Call Directory Up to 36 numbers can be stored in the Call Directory Directory entries are similar to Speed Dial keys but are accessed from a display menu Place your most frequently dialed numbers on Speed Dial keys if available and put other numbers in the directory Directory entries are displayed on nine screen pages with four entries per page The current directory page number 1 9 will be shown at the upper right corner of the display 4 JKL More gt 4 JKL 5 From the User Options menu select DIR Setup gt USER gt DIR Select a directory page by pressing a dial pad key 1 9 or press the More key to cycle through the nine pages until the desired page is displayed Select a directory entry by pressing the softkey below the name display You can edit an existing entry or add a new one by pressing a softkey below a blank entry SELECT
32. er 6210 6220 User Manual 33 DSS Keys DSS keys are a special type of Call Appearance Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection When the call appearance is idle or busy DSS keys act like Speed Dial keys to call a station When ringing DSS keys act like CA DN keys to answer a call The LED indicator on the key shows the status of the station s call appearance idle ringing hold busy Shared call appearances for stations you wish to monitor must be configured on your ISDN line You must program the DSS number to dial the monitored station on your phone even if Parameter Download is provided If the Call Appearance Directory Number is not shown in the 5 top line of the display you can enter a reference directory number for the monitored station with the dial pad This number is not required for operation If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit O8 DSS DN 425 349 1001 BKSP DSSe A Select DSS 1001 BKSP CLEAR PAUSE Using the dial pad enter the number you would dial to call the 5 monitored station CLEAR removes all digits allowing you to start over Press the Done key three times to return to the key selection menu or the Setup key to exit Setup Mode 34 Tone Commander 6210 6220 User Manual Speed Dial Keys Keys not assigned for call appearances or feature activators
33. er on pins 7 and 8 Tone Commander NT1U 220TC standalone NT1s and NT1U 223TC rack mount NT1 cards provide both PS1 and PS2 power without additional connections Tone Commander 6210 6220 User Manual 19 WARNING If a separate power supply is used to provide PS2 power to the telephone make sure that the output ground of the NT1 power supply and the PS2 power supply are connected with the correct polarity to a common ground reference point or electrical damage to the telephone may occur e f your phone is equipped with jumpers next to the S T IN jack set both jumpers to PS1 or PS2 as required S T IN 100 OFF TERMINATION default setting e Using an 8 conductor line cord connect the S T IN jack on the telephone to the TERMINAL jack on the NT1 Route the cord under the guide tabs in the phone base Wire Color z 1 unused T568 B AT amp T 258A 5 WHT BLU WHT BLU 3 Rx at a unused WHT GRN WHT ORN sm p 2 unused gt umsed orn OR ll ANN ev er ee fs Gro een am Modular Jack Pinout T568 B jacks are recommended they allow conventional station pair ordering when connecting to S T punchdown blocks on NT1 racks Handset Headset e Plug the supplied handset or a compatible headset into the jack on the left side of the telephone 20 Tone Commander 6210 6220 User Manual 6210U 6220U Installation U models include a built in NT1 Optional external ISDN S T Terminal
34. ernal calls DIST distinctive alerting intergroup pattern 1 typically used for external calls INTCOM EKTS intercom pattern 3 used for intercom calls PRI distinctive alerting special priority pattern 2 used for designated priority calls Press the Done key after selecting the alerting pattern Automatic Muting a Select MUTE AUTOMATIC MUTE 0N ON Gee d Select ON to automatically mute the microphone during a Voice Announce call or OFF to enable two way conversations Done Press the Done key after selecting the muting option 42 Tone Commander 6210 6220 User Manual Administration Options The following test and diagnostic options are available from the Administration Options menu e Local Inspect e Test Functions e Hardware Version e Diagnostics e Software Version e Terminal Restart e Serial Number e Error Log Administration Options Menu You can enter from the Administration Options menu when the phone is idle or during an active call Press the Setup key oe UP MENU INSTL ADMIN USER a Select ADMIN ADMINISTRATION OPTIONS INSPET VERS TEST DIAG more Press the More key to view additional options ADMINISTRATION OPTIONS RESTART LOG Tone Commander 6210 6220 User Manual 43 Local Inspect Local Inspect allows you to identify the call appearance directory number or feature assignment of each configured key directory numbers and the feature indicator a
35. es Models Options Four 6200 series ISDN telephone models are available The models differ in the number of multifunction keys provided and type of ISDN connection The S T models require an external NT1 Network Termination such as Tone Commander s NT1U 220TC Two S T telephones can share a single ISDN line in a multi point arrangement U models include a built in NT1 allowing direct connection to the ISDN line in point to point arrangements An additional S T jack allows another terminal device to be connected to the network through the built in NT1 Options include the 6030X Expansion Module which adds 30 multifunction keys to any 6210 or 6220 phone and the 6001TA Terminal Adapter for interfacing the phone with any TAPI compliant Windows application Tone Commander 6210 6220 User Manual l Model Multifunction Keys ISDN Connection l 10 40 with 6030X S T 6220T 20 50 with 6030X U 6210U 10 40 with 6030X Controls and Indicators TONE COMMANDER 2 Tone Commander 6210 6220 User Manual 9 Display shows the call state caller ID dialed digits network call control messages and elapsed time during calls When not on a call the date time of day and softkey options are displayed The viewing angle can be adjusted by tilting the display and changing the contrast setting see page Softkeys 4 select the function displayed above the key on the second line of the display Call Key
36. es not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the case has been damaged F If the product exhibits a distinct change in performance Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS Tone Commander 6210 6220 User Manual FCC Requirements The Tone Commander Models 6210T 6210U 6220T and 6220U comply with Part 68 of the FCC Rules The label affixed to this equipment contains among other information the FCC Registration for this equipment You must upon request provide this information to your telephone company The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network RJ49C If your 6210 or 6220 causes harm to the telephone network the Telephone Company may discontinue your service temporarily if possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a
37. ess Call Appearance keys I Press Call Appearance keys Network call information will be displayed for currently active keys NO CALL INFORMATION and the assigned directory number if available will be displayed for idle keys Press the Call or Done key when finished Holding Calls Hold Press the Hold key or another Call Appearance key to place the currently connected call on hold The held call appearance indicator will wink with a green light Press the held Call Appearance key to return to the call 8 Tone Commander 6210 6220 User Manual Transferring Calls Use this feature to transfer an active call to another party I tran Press the Tran key while in an active call The current call is placed on hold and an idle call appearance is automatically selected The Tran indicator flashes on some network switch types the Conf indicator may light instead of the Tran indicator Dial the party you want to transfer the call to with the dial pad 5 or a Speed Dial key Wait until the called party answers to announce the call or transfer it inmediately before the called party answers I tran Press the Tran key again to transfer the call DSS Transfer D tran While on an active call press the Tran key Press the DSS key for the destination party D tran Press the Tran key to transfer the call Conferencing Calls You can initiate multi party conference calls Conference
38. esseere page s0 HAND Handset HEAD Headset VOLUME RCV Receive Volume Up Down XMT Transmit Volume Up Down headset only DISPLY Display Contrast ceecee page 61 Increase Contrast Decrease Contrast PASSWD Call Log Password sessen page SET CLEAR Tone Commander 6210 6220 User Manual 71 Appendix C Warranty and Service Tone Commander Product Warranty For a period of one year from date of dealer purchase but not to exceed 16 months from date of manufacture Tone Commander Systems Inc Tone Commander warrants its products to be free from defects in material and workmanship under conditions of normal use and service Tone Commander shall at its option repair or replace any defective product which in its opinion has not been misused damaged or improperly installed Repair or replacement under this warranty will be performed at Tone Commander s factory Authorization must be obtained from Tone Commander prior to returning a product for repair Freight must be prepaid for all units returned to Tone Commander Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Tone Commander Products that are older than the warranty period but less than 7 years old or still manufactured by Tone Commander may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a prod
39. icrophone can be automatically disabled for announcing only or enabled to allow two way conversations Voice Announce can be enabled or disabled by the user at any time a From the Installation Options menu select VA Setup gt INSTL gt More gt VA VOICE ANNOUNCE OPTIONS KEYS DNs ALERT MUTE Selecting CA DN Keys a Select KEYS to designate individual call appearances that will accept Voice Announce calls Use this setting to restrict Voice Announce calls to specific dialed directory numbers e g non listed private numbers SELECT VA KEYS GREEN VA RED AVATLABLE EH A l available CA DN keys will light red Voice Announce enabled keys will light green all other keys will be off Press desired call appearance keys to enable or disable the Voice Announce feature for selected keys Set all appearances of a directory number to the same Voice Announce setting Press the Done key when all Voice Announce keys have been selected Voice Announce configuration is not affected by Parameter Download except when CA DN key allocations change The default Voice Announce setting for new CA DN keys identified in a download is disabled 40 Tone Commander 6210 6220 User Manual Selecting Incoming Directory Numbers 4 d JKL 5 More gt Done Select DNs to restrict Voice Announce calls to specific callers or groups of callers The Calling DN templates are matched to the incoming caller ID to ident
40. ify Voice Announce calls You can enter up to three Calling DN templates Calling DNS1 4253491 BKSP CLEAR ALL Select ALL if you want to accept all incoming calls To restrict Voice Announce calls to specific callers or groups use CLEAR or BKSP to delete the current entry then enter a combination of wild cards matches any group of characters matches a single character and numeric digits with the dial pad to allow individual callers or blocks of callers For example 4253491 matches 425 349 1000 through 425 349 1999 42534910 0 matches 425 349 1010 425 349 1020 etc Non numeric characters such as hyphens in the incoming caller ID are ignored Up to 10 digits including wild cards may be programmed in each template Enter all digit positions as shown in the display for an incoming call in most cases this will include the area code Press the More key to enter additional Calling DN templates When all Calling DN templates have been entered press the Done key Tone Commander 6210 6220 User Manual 41 Selecting Alerting Patterns Use the Alert option to allow only specific types of incoming calls e g internal external intercom etc a Select ALERT to define a specific alerting pattern required to validate incoming Voice Announce calls ALERTING ANY ANY NORMAL DIST INTCOM ANY Accept any type of alerting default value NORMAL normal alerting pattern 0 typically used for int
41. ile connected on an active call the speed dial number is dialed on that call Speed dialing can be used in conjunction with manual dialing Any unused multifunction key can be designated as a Speed Dial key Speed dial keys can also include network feature activator codes this feature is explained on page Speed Dial keys can be programmed with up to 24 digits including 0 9 and Pause The keys must be programmed at the terminal they are not set by a Parameter Download To add or change DSS keys use the KEYS option in the Installation Options menu see page p4 Tone Commander 6210 6220 User Manual 53 Speed Dial Programming a From the User Options menu select SPDIAL Setup gt USER gt SPDIAL The current state of each multifunction key is shown by the its status indicator Green unused key available for speed dial use Red Speed Dial key that has already been programmed Off key set up fora call appearance feature activator or DSS 110 On the phone or expansion module press a lit key to program it for speed dialing The selected key s indicator will alternately flash red and green The currently programmed dial string if any will be shown in the display S553J491000 BKSF PAUSE JKL Enter digits 24 maximum with the dial pad Done When all digits have been entered press the Done key to return to the Select A Key menu or the Setup key to exit Setup Mode If you n
42. ith the dial pad or the More key if moving to a different directory page Deleting a Directory Entry M Select CLEAR from the Name screen to delete a directory entry The entry s name and number will be deleted immediately 56 Tone Commander 6210 6220 User Manual Personal Ringing Options Ringing Tone Your telephone has eight distinct ringing tones available In environments with multiple terminals unique ringing tones can help identify ringing stations The selected ringing tone is used for all call appearances 4 a JKL 5 Done From the User Options menu select RING Setup gt USER gt RING Select the TONE option RINGING TONE 5 USE KEYPAD KEYS 1 8 Press a dial pad key 1 8 to select a ringing tone and hear a sample of the tone When you have chosen a ringing tone press the Done key to return to the Personal Ringing menu or the Setup key to exit Setup Mode Off Hook Ringing Options Incoming calls ring at a muted volume level when you are off hook on another call You can select normal ringing or a single burst of the ringing pattern MP From the User Options menu select RING Setup gt USER RING Select the OFFHK option The current off hook ringing setting will be displayed OFFHOOK RING SINGLE NORMAL SINGLE Select NORMAL or SINGLE to change the setting Press the Done key to return to the Personal Ringing menu or the Setup key to exit Setup Mode
43. itional terminal e Using an 8 conductor line cord connect the U IN jack on the telephone to the line jack Route the cord under the guide tabs in the phone base An additional terminal may be connected to the S T OUT jack e Connect the network line to the power supply Tone Commander Part No 901042 or equivalent and the power supply output to the U IN jack on the phone as shown to Network Handset Headset e Plug the supplied handset or a compatible headset into the jack on the left side of the telephone 22 Tone Commander 6210 6220 User Manual Wall Mounting Robust handset retainer clips for wall mount use are available on request from Tone Commander Rotating the Base The phone base must be rotated for wall mounting Disconnect the line cord Remove the retaining screw in the center of the base Press the top of the tall edge of the base to disengage the snap tabs then lift the base from the telephone body Do not touch the expansion connector If using the 6001TA Terminal Adapter or 6030X Expansion Module leave the expansion cable plugged into the phone Turn the base 180 insert the tabs on the short edge of the base into the holes near the display end of the telephone and then snap the tall side of the base onto the telephone Replace the retaining screw required for UL compliance Attaching to a wall mount jack Plug an 8 8 pin line cord into the S T IN jack 6210 6220T o
44. lume Levels e Call Directory e Display Contrast e Personal Ringing e Call Log Password e Call Preference User Options Menu You can enter the User Options menu when the phone is idle or during an active call Press the Setup key oe UP MENU INSTL ADMIN USER a Select USER USER OPTIONS CLOCK SPDIAL DIR RING Press the More key to view additional options USER OPTIONS PREF VOICE DISPLY PASSWD Note The PREF option is only available with National ISDN 52 Tone Commander 6210 6220 User Manual Setting the Time and Date A From the User Options menu select CLOCK Setup gt USER gt CLOCK The current time and date will be displayed with the cursor flashing on the first digit 04 27 90 11 16AM Bor AM PM Enter new digits for the date and time with the dial pad The 5 cursor will advance automatically as each digit is entered Time must be entered in 12 hour format AM PM is changed with a softkey If you need to make corrections select BKSP backspace to delete the previous character When all changes have been made select DONE to return to the User Options menu or press the Setup key to exit Setup Mode Setting Up Speed Dial Keys Speed Dial keys facilitate dialing for voice mail auto attendant and similar applications Pressing a Speed Dial key with no active call will originate a call on an idle call appearance and dial the selected number If a Speed Dial key is pressed wh
45. me commonly available features are listed below Consult your service provider for more information Call Forwarding Forwards ringing calls to another number When the Call Forward key indicator is lit incoming calls will be forwarded 10 Tone Commander 6210 6220 User Manual Privacy Prevents other users from bridging on your active call Group Call Pickup Answers a Call ringing at another telephone in your workgroup Directed Call Pickup Answers a Call ringing at a specified telephone Automatic Callback Recall Calls you when a dialed busy station becomes idle then redials the station when you answer Message Waiting Lights the Message Indicator on your telephone when you have a voice mail message Using the Call Log What does the Call Log Do The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone You can view the caller ID number if available the date and time of the call and elapsed time for connected calls Types of Calls in the Call Log Unanswered Incoming Calls calls that rang at your telephone and were not answered Forwarded calls are not logged Answered Incoming Calls calls that were answered at your telephone Outgoing Calls calls originating from your telephone Tone Commander 6210 6220 User Manual 11 Viewing the Call Log Press the Call key CALL MENU DIR LOG ID a Select LOG A password may be set to prevent un
46. n Options menu or the Setup key to exit Setup Mode Tone Commander 6210 6220 User Manual What to do if you lose your password Contact your system administrator or call Tone Commander technical support at 800 524 0024 in the event you misplace your password You will need to report the serial number of your telephone to receive a new password You can use the RESET option described below to remove all passwords This option will clear all programmed numbers and settings in your phone Reset to Factory Default Settings Reset returns all settings to the factory defaults and clears all speed dial numbers logs and passwords This option is useful when moving the telephone to a new user or location Default values are listed in the table on page a From the Installation Options menu select RESET Setup gt INSTL gt More gt RESET RESET ALL SETUP OPTIONS NO VES A Select YES to confirm the reset operation ALL SETTINGS CLEARED Press the Done key to return to Installation Options menu or the Setup key to exit Setup Mode The phone will restart Tone Commander 6210 6220 User Manual 39 Voice Announce This option allows certain incoming calls to be answered automatically by the speakerphone Voice Announce calls can be restricted to calls on selected Call Appearance Directory Number keys calls from specified directory numbers and or calls of a selected type determined by the ringing pattern The m
47. number from the log will be shown in the second line of the display For outgoing calls all digits that were dialed to complete the original call are shown a253491234 La MIZA Add any required prefixes then press the softkey under the directory number to dial the digits displayed a253491234 Tone Commander 6210 6220 User Manual 13 Using the Call Directory What is the Call Directory The Call Directory is a softkey based speed dialing system that can store up to 36 entries A name display identifies each entry Use the directory to store frequently dialed numbers when additional Speed Dial keys are not available Directory entries are displayed on nine screen pages with four entries per page The current directory page number 1 9 will be shown at the upper right of the display Dialing from the Call Directory Call Press the Call key CALL MENU DIR LOG ID d Select DIR Shortcut you can skip this step and press a dial pad key to select a directory page DIRECTORY PAGE 1 Jim G Home To see a different directory page select a page by pressing a dial pad key 1 9 or press the More key to cycle through More gt the nine pages until the desired page is displayed A Press the softkey that is under the number you want to dial Call To exit the Call Directory press the Call key again To add or change directory entries see page 14 Tone Commander 62
48. ommander 6210 6220 User Manual 77 78 Tone Commander 6210 6220 User Manual TONE COMMANDER 13 102800 Rev H 2002 11609 49th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www tonecommander com
49. r the U IN jack 6210 6220U on the telephone Route the cord under the guide tabs on the base If you do not have one you can obtain an 8 line cord by calling Tone Commander Technical Support at 800 524 0024 Hold the telephone next to the wall mount jack Plug the line cord into the jack Hang the telephone on the wall plate mounting studs Press down firmly to lock in place Push any excess line cord into the base Tone Commander 6210 6220 User Manual 23 Configure the Set ISDN configuration is performed automatically in many cases The telephone set will detect the switch type set the SPID number and download other setup parameters when these features are available from the central office You will be prompted for any required setup information that cannot be set automatically Initialization A self test is performed upon power up Press any key to begin initialization with the network Unattended initialization begins automatically after a short random time interval This delay prevents multiple terminals at a site from initializing simultaneously after a power outage The display will show progress while establishing the communication layers When all three communication layers are established the TEI Terminal Equipment Identifier and switch type will be shown for two seconds LIEUR 220K TELLES LDK SHITCH SE55 NI X SPID Entry The SPID number will be assigned automatically if the network supports A
50. rder forms and key designation labels You can download the Setup Wizard from Tone Commander s Web site at www tonecommander com or call Tone Commander at 800 524 0024 to order the program on floppy disks Ordering Manually Your service provider may have their own process and forms for ordering ISDN service Contact them for instructions before you create your order Key Assignments The 6210 and 6220 are compatible with all NIUF terminal packages and many other standard line configurations If Parameter Downloading is available the phone will automatically assign Feature Activator keys and codes to match almost any line configuration Call appearances are always assigned in ascending order starting with button 1 Feature activators are assigned in descending order starting with button 10 on the 6210 20 on the 6220 or the last button 40 or 50 on the 6030X Use the table on the following page as a guide when assigning custom feature activators and indicators Where to Go for Help If you need assistance ordering service call Tone Commander Customer Technical Support at 800 524 0024 Tone Commander 6210 6220 User Manual 67 Recommended Button Assignments Network Button aol Call Appearance PDN Assignment Call Appearances Additional Feature Keys e e ee Co faser S National ISDN only DO NOT assign these keys for 5ESS Custom ISDN With Parameter Downloading the phone will automatically remap
51. re used by your service provider your SPID will consist of your primary telephone number followed by 0101 e g 42534910000101 Contact your network service provider for your telephone s SPID a From the Installation Options menu select SPID Setup gt INSTL gt SPID ID 42534910000101 BKSP CLEAR JKL Using the dial pad enter the SPID number supplied by your network service provider If you need to make corrections select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over Done When digits have been entered press the Done key to return to the Installation Options menu or the Setup key to exit Setup Mode Tone Commander 6210 6220 User Manual 29 Parameter Download National ISDN only Parameter Download is an automated feature for configuring Call Appearance and Feature Activator keys If configured for auto download a Parameter Download is executed whenever the phone is initialized or when your network configuration has changed Note Speed Dial and DSS keys are not configured by Parameter Download a From the Installation Options menu select PARAM Setup gt INSTL gt PARAM PARAMETER DOWNLOAD START AUTO Starting a Download A Select START to manually initiate a Parameter Download Enabling Disabling Automatic Download a Select AUTO AUTO DOWNLOAD ENABLED ENABLE DISABLE a Select ENABLE or DISABLE
52. s only IN Terminate incoming calls only PRI Outgoing or priority incoming or calls only NOT Not Reserved default value for all keys Done Press the Done key to return to the CA DN menu 32 Tone Commander 6210 6220 User Manual Feature Activator Keys Feature Activator keys must be configured to match network feature activator codes that have been assigned to your line JKL Done Using the dial pad enter the feature activator code assigned by your network service provider If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit LO NETWORK FASS9 CALL BKSP CALL Select CALL if a call needs to be originated when the feature is activated When enabled CALL will appear in the top line of the display as shown above With CALL enabled the feature is always activated within the context of a call Features that need to originate a call include Call Forward on Siemens EWSD ICM intercom on Nortel DMS 100 and Call Pickup The CALL feature is not used with Lucent 5ESS Custom ISDN If the phone is on hook when a Feature Activator key with CALL enabled is pressed a new call will be originated If the phone is already off hook when the feature key is pressed the feature will be activated within the context of the current call Press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode Tone Command
53. s are limited to 3 or 6 parties depending on your network configuration Conferencing a New Call I cont Press the Conf key while on an active call The current call is placed on hold and an idle call appearance is automatically selected The Conf indicator lights Dial the party you wish to add to the conference D cont After the added party answers press the Conf key to conference all parties together Repeat the above steps to add another party Tone Commander 6210 6220 User Manual 9 Conferencing a Held Call Press the Conf key while you are on an active call with another call on hold The current call is placed on hold and an idle call appearance is automatically selected The Conf indicator lights Press the Call Appearance key for the held call you wish to add to the conference D cont Press the Conf key to conference all parties together Repeat the above steps to add another party Dropping the Last Party Drop Press the Drop key to remove the last party added to a conference Terminating a Conference Replace the handset or press the Spkr key to terminate a conference removing yourself and all other parties Depending on your network configuration other parties in the conference may remain connected or be disconnected Using Network Features Feature Activator keys access features provided by the telephone network A feature is active when the key s red indicator is on So
54. s ringing the call appearance will be answered Answering a Call When a call is ringing the display will show the calling number if available and the called number i sekr Lift the handset or press the Spkr key to answer the ringing call shown in the display I To answer a different ringing call press the ringing Call Appearance key before going off hook Call Preference If the Call Preference option page is set to Ringing your telephone will automatically answer the ringing call shown in the display when you lift the handset or press the Spkr key Ringing Control The Ringing Control option page determines how calls ring at your telephone Individual call appearances can be set to always ring never ring or ring after a delay Tone Commander 6210 6220 User Manual 7 Bridging a Shared Call Appearance You can bridge connect to an active call on a call appearance that is shared with other terminals unless call privacy is enabled at the network Press the busy Call Appearance key for the call you want to bridge D sexr Lift the handset or press the Spkr key The call duration timer begins when you are connected to the call D sekr To disconnect from the call replace the handset or press the Spkr key The other parties will remain connected Displaying Call Appearance Information Call Press the Call key A Select ID Shortcut you can skip this step and immediately pr
55. set the Spkr key is used as the hookswitch and the speakerphone feature is disabled Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels Your telephone provides adjustments for transmit and receive levels to accommodate most headsets see page Adjusting the Receive Volume The Vola and Volv keys adjust the receive volume level for the handset headset and speakerphone while you are on a call The telephone stores individual preset volume settings for the handset and headset Volume settings return to the programmed preset levels after a call is completed See page Bo to change the preset values Changes to speakerphone volume levels are retained after a call is completed Adjusting the Ringer Volume The Vola and Volv keys adjust the ringer volume while you are not on a call The telephone will ring once with the new ringer volume setting and the new setting will be shown briefly in the display When the volume is at the lowest setting the phone will display RINGER OFF instead of the date and time when idle Press the Vola key while you are not on a call to enable the ringer RINGER OFF REDIAL Tone Commander 6210 6220 User Manual 17 Installation Ordering ISDN Service ISDN ordering forms may be supplied by your service provider You can also print forms using the PC based Configuration Wizard Please refer to Appendix A in this manual Con
56. ssignment for the Message Indicator You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments amp From the Administration Options menu select INSPCT Setup gt ADMIN gt INSPCT LOCAL INSPECT KEYS DNs MESSAGE a Select KEYS DNs Directory Numbers or MESSAGE Message Indicator Each option is described below Keys Select KEYS i Press the key on the phone or expansion module that you want to inspect The key s indicator will alternately flash red and green Displays will vary depending upon the key type as shown below When you are finished inspecting keys press the Done key to return to the Keys menu or the Setup key to exit Setup Mode Call Appearance Directory Number Key The display will show for the selected key e Key number directory number OL CA DN 335 349 1012 44 Tone Commander 6210 6220 User Manual Press the More key to view e Originate usage e Call appearance reservation ORIGINATING DN YES RESERVED OUT PRIORITY IN DSS Key The display will show for the selected key e Key number directory number e DSS number OS DSS DN8 333 780 425 1 AES Press the More key to view e Originate usage e Call appearance reservation ORIGINATING DN NO RESERVED NOT RESERVED Feature Activator Conference Transfer or Drop Key The display will show the key number network feature activator number and servic
57. sult your service provider to plan your service installation Allow adequate time after cutover for testing of all call appearances and programmed features Ask your service provider for your SPID numbers and confirm the installation date 6210T 6220T Installation S T models require an external NT1 Set the Termination Switches on the Telephone and NT1 Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configuration Several typical wiring configurations are shown below with the appropriate switch setting Available switch settings are OFF fe N and 100 ohms I TERMINATION K FA SS a We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B connector wiring Distances shown are the maximums for 24 gauge cable and may vary for other cable types 18 Tone Commander 6210 6220 User Manual Basic Multipoint recommended for most applications NT1U 220TC TERMINATION Short Multipoint 100 6210T NT1U 220TC TERMINATION OFF Set NT1 termination to OFF Extended Point to Point NT1U 220TC TERMINATION 100 1900 max 6210T Set phone termination to 100 ohms Set NT1 termination to 100 ohms Line and Power Connections Power for the telephone may be provided on PS1 phantom power on the transmit and receive pairs from the NT1 or PS2 pow
58. ual 35 When digits have been entered press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode Remote Firmware Updates You can update the telephone firmware operating software at any time by placing a call to Tone Commander s download server You must have circuit switched data capabilities on your line to update your firmware remotely Caution Call and error logs are cleared whenever new firmware is ZS installed Other configuration parameters may also be lost depending on the software version change From the Installation Options menu select REMOTE Setup gt INSTL gt REMOTE nets SCENENE OR ie er ek oe TT When you hear dial tone add any required prefixes then press the softkey below the toll free number shown in the display Your telephone will call Tone Commander s download server and the firmware will be automatically updated to the latest version Press the Done key or the Setup key to exit Setup Mode 36 Tone Commander 6210 6220 User Manual Terminal Mode National ISDN only If the network does not support Parameter Download you must manually select the terminal mode A From the Installation Options menu select MODE Setup gt INSTL gt More gt MODE TERMINAL MODE CACH ERTS CACH BASIC 2 Select the terminal mode based upon the type of service that was ordered from your network service provider CACH CACH EK
59. ual call appearances page 8 Call Preference controls automatic call appearance selection and automatic call answering when you go off hook page bol Voice Mode Handset Headset Mode selects handset or headset operation page BO Preset Volume Levels sets handset and headset volume levels page fo Display Contrast adjusts the contrast of the display for best visibility page PT Call Log Password sets or removes a password to control entry into the call log page b2 Voice Announce enables or disables automatic call answering by the speakerphone page 26 Tone Commander 6210 6220 User Manual Label the Set Label the multifunction keys with the telephone number feature name speed dial party name or other appropriate designation A perforated label sheet is provided with the telephone An ISDN Telephone Setup Wizard for Windows can be downloaded from Tone Commander s web site This program prints key labels and service ordering forms A Microsoft Word template for key labels only is also available Please refer to Appendix A on page B7 JLabel text is on 1 centers with 0 9 text space for each key To install the labels remove the plastic overlay surrounding the multifunction keys Peel off the protective strips from the adhesive in the grooves beneath the keys Insert the label strips in the grooves then replace the overlay Tone Commander 6210 6220 User Manual 27 Installation Options
60. uct under this warranty represents the entire obligation of Tone Commander Tone Commander shall not be liable for any special or consequential damages resulting from or caused by any defect failure incapacity or malfunction of any of its products The foregoing express warranty is in lieu of all other warranties express or implied including but not limited to any implied warranty of merchantability fitness or adequacy for any purpose or use quality productiveness or capacity Tone Commander to the extent permitted by law hereby disclaims all such other warranties 72 Tone Commander 6210 6220 User Manual Appendix D Specifications Contents of Shipping Container Modular handset coil cord Modular line cord Label Sheet Handset Manual Quick Reference Card Standards Compliance ANSI T1 601 1992 and T1 605 1991 National ISDN Lucent 5ESS Custom ISDN FCC Part 15 FCC Part 68 Hearing Aid Compatible FCC Part 68 Volume Control Requirements UL cUL Listed Network Switch Compatibility Lucent 5ESS National ISDN Custom ISDN Definity PABX Nortel DMS 100 National ISDN Siemens EWSD National ISDN AG Communication Systems GTD 5 National ISDN Power Requirements PS1 phantom or PS2 pins 7 and 8 24 to 56 5 VDC 2 W max per terminal excluding wiring losses Physical Dimensions 8 25 W x 8 5 D x 4 75 H including handset Weight 2 5 Ibs Environmental Operating temperature 32 to 104 F 0 to 4
61. utoSPID If there is more than one SPID available for your terminal you will be prompted to select your primary telephone number If AutoSPID is not supported you will be prompted to enter the phone s primary telephone number which is used by the phone to generate a SPID number Enter the number with the dial pad then press the Done key BKSP backspace deletes the previous digit National ISDN enter your full 10 digit telephone number including area code SESS Custom ISDN enter your 7 digit telephone number ENTER PRIMARY PHONE 785 1243 Bor 24 Tone Commander 6210 6220 User Manual Parameter Download National ISDN only Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that are assigned to your line so that your phone may be configured automatically Note Speed Dial and DSS keys are not configured by Parameter Download as well as other features listed on page Customize your Phone If Parameter Download is not supported the following screen may appear momentarily prompting you to manually configure the telephone at a later time see page pa NO PARAMETER DOWNLOAD PRESS SETUP TG CONFIGURE Automatic Button Detection 5ESS Custom ISDN only Press each multifunction key The phone will discover the key s network assignment Keys that have no network assignment may be used for speed dialing please refer to page Firmware Updates Call Tone
62. y For Lucent 5ESS Custom ISDN service Call Preference is controlled by the network RING preference will automatically select the oldest audibly ringing call appearance if there is no ringing call appearance an idle one is automatically selected Call appearances that are in an alerting state but are not audibly ringing refer to the Ringing Control setting above are not selected IDLE preference always automatically selects an idle call appearance even if another one is ringing NONE disables automatic call appearance selection you must manually press a Call Appearance key to originate a call Idle call appearances are always automatically selected for transfer and conference operations and when initiating calls with a Speed Dial DSS REDIAL dial pad or UNANS key Call Preference must be programmed at the terminal it is not set by a Parameter Download _ From the User Options menu select PREF Setup gt USER gt More gt PREF CALL PREFERENCE RINGING RING IDLE NONE 2 Select RING IDLE or NONE Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Tone Commander 6210 6220 User Manual 59 Handset Headset Configuration Handset Headset Mode Select handset or headset operation with this option Speakerphone mode and the hookswitch are disabled in headset mode the Spkr key is used in place of the hookswitch _ From the User Options menu select

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