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Your guide to services and facilities 2012/13

1. www exeter ac uk accommodation 5 3 Your room Your accommodation offer can be viewed at https accommodation exeter ac uk eAccom and will confirm the address of the residence to which you have been allocated From September onwards you are able to register as a student online via the University website If you have completed the accommodation acceptance process in full registering as a student will provide access to a room number as well as your term time address Please note this room number is provisional and is subject to change It will be confirmed upon arrival For reasons of data protection we are unable to issue a room number by phone or email prior to your arrival Arrival information With over 5 500 students arriving we have staggered arrivals to ease congestion both in the city and on the campuses More detailed and residence specific information will be available on our website at www exeter ac uk accommodation from the beginning of September Below we have highlighted some of the key points Keys will be available for collection between 0am and 6pm on your arrival day Car arrivals If you are arriving by car you should book an arrival slot via your accommodation account in advance to park close to your residence to unload your belongings After that time you will be asked to move your vehicle to one of the University s central car parks so that other residents can unload Checkli
2. Birks Grange Village catered en suite rooms College House 30 en suite rooms only Clydesdale Court with the exception of additional bedrooms in family flats Exeter Halls Pennsylvania Court only Holland Hall King Edward Court Nash Grove Blocks A to D Rowe House with the exception of one room per flat which has a single bed St German s Chagford Christow and Lydford only At Birks Grange Village self catered Lafrowda and Duryard en suite and studios the mattresses are deep and standard fitted sheets may not fit these mattresses We recommend for Lafrowda Duryard and BGV studios a flat sheet of 7ft by 4ft 6ins and for Birks Grange Duryard and Lafrowda en suite single beds a flat sheet of ft by 4ft Bicycle storage Please note that due to health safety and fire regulations bicycles are not permitted inside University residences They can be stored in bike stores where these are provided but please bring a good strong lock You are required to contact your residence reception in order for your bike to be logged and tagged for additional identification prior to storing in the designated locations We endorse the Devon and Cornwall Police recommendation that you use two locks of the D or combination lock types For the location of the bicycle stores near to your residence please refer to pages 37 to 42 Any bicycle found in a residence is likely to be an o
3. cardboard please flat pack plastic please rinse first glass please drain of all liquids and rinse first cans please rinse first paper and magazines can be left for recycling in the Reception Areas Management Offices It is important that you follow the rules for recycling as any bins which are contaminated with even the small amount of the incorrect waste will result in it all being sent to landfill Please do not put plastic bags into any of the recycling containers as this contaminates the bin and the contents will then be sent to landfill Please see the Quick Guide to Recycling www exeter ac uk sustainability campus wasteandrecycling a z In addition across campus there are Hospiscare boxes for the collection of optical glasses and stamps Collection points for battery recycling Textile and shoe banks located outside of Cornwall House and at the archway by Queen s Building Please do not leave rubbish bags beside the bins if the bins are full please advise the relevant Reception staff Disposal of rubbish It is your responsibility to empty the rubbish in your bedroom and kitchen We will provide you with a bin to put your rubbish in When disposing of your rubbish please tie a knot in the bag and place it in one of the large bins located near to each residence Sharp items e g razor blades glass etc must not be placed in these bins for health and safety r
4. 165 00 Iron 25 00 Under counter fridge 120 00 200 00 Vacuum cleaner 145 00 Under counter freezer 130 00 210 00 Combination microwave 150 00 Tall fridge freezer 300 00 Microwave 55 00 T1808 Kettle 25 00 Wast bi css alan Kitchen bin stainless steel 39 50 Desk 100 00 300 00 All charges will include delivery fitting administration charges and VAT where applicable Early termination procedure You will be expected to remain in University accommodation for the full period as stated in your contract The standard accommodation agreement sets out the conditions on which residents may terminate their tenancy early Regulations applicable to residences also apply to early terminations The grounds on which a refund or discharge may be granted in the University s reasonable discretion are set out in the Regulations Applicable to Residences www exeter ac uk staff policies calendar part otherregs residences and any application for remission of charges must be accompanied by written evidence This procedure must be followed in all cases of early termination by residents Contact us via the Student Information Desk Team SID to discuss your request to leave We will be able to advise you on your options and if you meet the criteria outlined in the Regulations Make a formal application to vacate your accommodation using a Request to Vacate form In addition to not
5. Rowe House Rowancroft House Rowancroft Mews Rowe House St German s Chagford Christow Lydford and Widecombe Sending mail Serious emergencies Smoking Snow and ice clearance policy Social sport events Special diets Student committees Student Services Centre Summer accommodation T The Reuse Scheme Televisions and television licences U v Vacation arrangements Ww Welcome meetings Wellbeing in residence What we provide in your bedroom Withdrawal or interruption of studies x Y Your responsibilities as a student Your room Z 43 17 17 37 5 38 38 3f 40 5 38 39 3 37 42 39 37 38 2 2 2 4 42 2 24 20 413 45 A3 14 43 45 45 25 44 A5 44 36 www exeter ac uk accommodation 48 32 week contract 142 10 161 70 Standard Single Room Shared Room 124 95 143 92 En suite Single Room 196 84 Single Room 206 64 with view Shared Room 169 68 44 5 week contract En suite Northfield 137 00 Studio single Northfield 156 00 Studio double Northfield 216 00 40 42 44 5 week contract Standard University Houses 79 80 Standard Lafrowda Cook Llewellyn 97 86 ews Rowancroft Mews St David s 106 89 Birks Grange Village 116 48 En suite ames Owen Court 122 85 Rowancroft 124 8
6. St German s Road Exeter Devon EX4 6T Rowancroft Mews Heavitree Road Exeter Devon EX 2QH Rowancroft House Heavitree Road Exeter Devon EXI 2QQ 1 6 Davis House Rowancroft Fore Street Exeter Devon EX 2EZ 1 12 Francis House Rowancroft Fore Street Exeter Devon EX 2AQ www exeter ac uk accommodation 1 32 Rowancroft Studios Rowancroft Fore Street Exeter Devon EXI 2FD 1 9 Radford House Rowancroft Fore Street Exeter Devon EX 2AP and 2 Garden House Rowancroft Fore Street Exeter Devon EXI 2AN St Luke s Hall c o St Luke s Heavitree Road Exeter Devon EXI 2LU Collecting your mail Mail will only be given to the person to whom it is addressed and you will need to show your ID card when collecting mail which can be picked up in the following locations Birks Grange Village A to E from reception at Birks Grange Village Central Block Birks Grange Village F to Q from UPP reception at Birks Grange Village Ross House Brunel Close Flats Mail can be collected from pidgeon holes located in the entrance foyers of each block Brunel Close Houses Mail will be delivered direct to each residence Clydesdale Court from reception at Holland Hall Clydesdale Rise from reception at Holland Hall Cook Mews from reception at Birks Grange Village Central Block Duryard Yeo and Teign Houses from UPP reception at Birks Grange Village Ross House Exeter Halls Hope Lazenby
7. UNIVERSITY Your guide to services and facilities 2012 13 UNIVERSITY OF EXETER Campus Services staff our partners and the Residences Life team hope you will enjoy your stay We look forward to meeting you upon arrival at Exeter Please read this document before you accept your accommodation agreement because it contains information and guidance about the terms and conditions that will apply to your residence in accommodation and the Regulations Applicable to University Residences Keep it for reference throughout the year it is available on our website or can be printed off This document also contains information we believe will help to make your stay at the University of Exeter as easy and as pleasant as possible Although the information it contains is not exhaustive it may provide the answers to some questions you have regarding your accommodation As a student at the University of Exeter you will of course also be bound by the University s Regulations In this guide we emphasise certain points in the Regulations concerning your well being and that of your fellow residents but a full copy of the Regulations can be found in the University Calendar www exeter ac uk staff policies calendar part1 otherregs residences Many of the residences at Exeter are owned and or managed by the University however some residences are either owned or managed by carefully selected partners or third party p
8. campus except for those organised by residence management Arrivals and departures early terminations Residents shall not be admitted to catered accommodation before the Sunday prior to the start of the second and third terms unless the Residence Manager has previously agreed and the student has paid the additional charges due for the extra days Residents in catered accommodation shall vacate their rooms by 10 00am on the Saturday immediately following the end of each term unless the Residence Manager has previously agreed The University will charge residents at the equivalent rate to term time accommodation where consent has been given and at double the usual rate where no consent has been given for any additional days they or their belongings are in residence Residents must return keys fob or entry cards at the end of each term as directed in the guide to services and facilities Accommodation agreements may not be terminated early except as set out in the accommodation agreement The University may make charges for early termination as set out in the accommodation agreement Where a student wishes to leave University residential accommodation before the accommodation agreement has expired the student must follow the procedure set out in the guide to service and facilities The University will not give refunds or discharges of Residence Charge unless one or more of the following grou
9. 723999 or 263999 Mail delivery Mail for College House South Cloisters Nancherrow and Rowancroft House and Mews is delivered to reception in North Cloisters Mail can be collected between 9am and 9pm Monday to Friday and 12 noon to 2pm on Saturday and Sunday Mail for Rowancroft is delivered to post boxes in the entrance to each residence Parcels can be collected from reception at Radford House Bicycle storage as well as racks There are bicycle store areas for all residents at College House North Cloisters and Rowancroft Mews The exact locations and details regarding access can be obtained from the reception Laundrette facilities For catered hall residents there are coin operated laundrettes with washing machines and tumble driers provided located in a central area which may not be in your block or residence details are available on arrival Faults should be reported to the relevant reception Irons and ironing boards are provided in the kitchen areas of each residence For self catering residents there is a coin operated laundrette at Rowancroft House and Radford House The opening hours are shown on the doors to the laundrettes and may be restricted overnight For access to the laundrettes please contact the relevant reception There are posters in the laundrettes advising how to use the machines and how to report faulty machines and obtain refunds if machines are not working For all othe
10. the University or third party provider will retain the item and notify the student hat it is available for collection but then dispose of it if the item has not been collected within 21 days of departure The University or third party provider may pass on to any costs properly and reasonably incurred in the removal storage and eventual disposal of the item and the costs of notifying you and may deduct these costs from any proceeds of sale If an item is sold the University will make all reasonable attempts to contact you and pay over the proceeds but if this is not possible the University shall be entitled to put any proceeds into the Residents Association Committee funds one year after the item was left in residences Summer accommodation Once your contract has finished if you need to stay on at the University you will be able to apply for summer accommodation at the beginning of the Summer term However accommodation will be subject to availability and if we are able to offer you a room you will be entering into a new accommodation agreement for the period you wish to be in occupation Please note we cannot guarantee that you will remain in your term time room as operational priorities may dictate otherwise Early arrivals catered halls only Please remember to return your room key to the reception prior to your departure at Christmas and Easter Your contract will re commence on Sunday bef
11. Complaints Procedure at www admin exeter ac uk calendar live progdev complaints htm How to pay There are many ways to make payment of your accommodation charges Please visit our How to pay pages at www exeter ac uk students studentfinance howtopay for full details Online statement Throughout the year you can pay your accommodation charges and check your balance with the university at www exeter ac uk students studentfinance Alternatively you can access your online statement of account by logging into your MyExeter account and clicking on the Student Record and Finance tabs Accreditation Universities UK code of practice The University of Exeter is part of the Universities UK Code of Practice for university owned and managed properties This accreditation has been designed to protect your rights to safe good quality university accommodation wherever you are studying and to make sure you get the best out of your time living in university residences t outlines everything you should expect from your university managed accommodation as well as your responsibilities as tenants The Code protects your rights to A healthy safe environment Timely repairs and maintenance A dean pleasant living environment A formal contractual relationship with your landlord Access to health and wellbeing services A living environment free from anti social behaviour Full deta
12. Houses l 13 St David s Exeter Devon EX4 4BU Clydesdale Court Clydesdale Avenue Exeter Devon EX4 4QX Clydesdale Rise Clydesdale Avenue Exeter Devon EX4 4QX Cook Mews King Edward Street Exeter Devon EX4 4NY Duryard Yeo House Lower Argyll Road Exeter Devon EX4 4GN Teign House Lower Argyll Road Exeter Devon EX4 4GQ Garden Hill House Higher Hoopern Lane Exeter Devon EX4 4SQ Holland Hall Clydesdale Road Exeter Devon EX4 4SA Hope Hall Prince of Wales Road Exeter Devon EX4 4PL James Owen Court Sidwell Street Exeter Devon EX4 6SD Kingdom Mews Houses 3 St David s Exeter Devon EX4 4BU Kingdom Mews Block Flats A F Block 12 Flats G H J K St David s Exeter Devon EX4 4BU King Edward Court ing Edward Street Exeter Devon EX4 4NY Lafrowda Cottage Prince of Wales Road Exeter Devon EX4 4PR Lafrowda Flats St German s Road Exeter Devon EX4 6T Lazenby Hope Hall Prince of Wales Road Exeter Devon EX4 4PD Llewellyn Mews ing Edward Street Exeter Devon EX4 4NY Lopes Hall St German s Road Exeter Devon EX4 6TH Mardon Hall Streatham Drive Exeter Devon EX4 4QW Nash Grove Clydesdale Avenue Exeter Devon EX4 4QX Pennsylvania Court c o Lopes Hall St German s Road Exeter Devon EX4 6TP Ransom Pickard c o Lopes Hall St German s Road Exeter Devon EX4 6TN Rowe House St German s Road Exeter Devon EX4 6T St German s
13. Lopes Pennsylvannia Court and Ransom Pickard from reception at Lopes Hall Holland Hall from reception at Holland Hall James Owen Court from the pigeon holes located in the entrance foyers of each block Parcels and recorded delivery post is held in the office and a list of names will be put on the office door Kingdom Mews Flats Mail can be collected from mailboxes located in the laundrette Kingdom Mews Houses Mail will be delivered direct to each residence King Edward Court from Birks Grange Village Central Block Lafrowda from the UPP reception at Lafrowda Bridestowe House Llewellyn Mews from reception at Birks Grange Village Central Block Mardon Hall from reception at Holland Hall Nash Grove from reception at Holland Hall Rowancroft en suite and Studios from mail boxes in the foyers of the buildings Rowancroft House from reception North Cloisters Rowancroft Mews from reception North Cloisters Rowe House from the UPP reception at Lafrowda Bridestowe House St David s Brunel Close Flats Mail can be collected from the pigeon holes located in the entrance foyers of each block St David s Brunel Close Houses Mail will be delivered direct to each residence St David s Kingdom Mews Flats Mail can be collected from mailboxes located in the laundrette St David s Kingdom Mews Houses Mail will be delivered direct to each residence St German s Chagford Christow Ly
14. accommodation can be dealt with by speaking to any of the staff at the reception Outside of normal working hours a Duty Manager is available to contact via the University Security Estate Patrol 01392 723999 or 263999 Bicycle storage There are bicycle store areas at Holland Hall Mardon and Nash Grove The exact location and details regarding access can be obtained from the reception Communal spaces There is a TV common room and study area in Mardon for use by Mardon residents only whilst the TV social space next to the reception area at Holland Hall is available to all residents These rooms may be used for functions and events that have been organised by the Hall Committee or Guild If you wish to use the space for anything other than general use please contact the Residence Manager The social space at Holland Hall is available to use by both catered and self catered residents Laundrette facilities For catered hall residents there are coin operated laundrettes with washing machines and tumble driers provided in the following areas Holland Hall Block F next to reception Mardon Hall Ground Floor North Wing For self catered residents there is a coin operated laundrette in Clydesdale House or Nash Grove The opening hours are shown on the doors to the laundrettes and may be restricted overnight For access to the laundrettes please contact the relevant reception There are posters in t
15. and should be collected within seven working days The University is unable to accept large bulk items including food deliveries Residents should make their own arrangements with suppliers to meet the carrier to take delivery of such items Recycling and disposal of waste Disposal of recyclable materials reduce reuse recycle University waste and recycling targets The University has made a commitment to improving environmental performance by setting clear targets for waste and recycling We will reduce the total amount of waste generated by 96 each year We will also recycle 4596 of waste and compost 9596 of our biodegradable waste by the end of 2014 15 The University actively promotes recycling and re use throughout the University accommodation in order to reduce the amount of waste sent to landfill A number of recycling points are located close to the residences Please access the sustainability resource map for Streatham Campus and scroll across the map for your location www exeter ac uk sustainability campusmap or ask your Resident Life Mentor for more details More information is available on the waste and recycling section of the sustainability website Don t forget you can find a home for things that can be reused through the Student Reuse project Check the University Facebook pages for updates You should be able to recycle the following items at facilities close to your accommodation
16. block basement For self catered residents there is a coin operated laundrette in St David s If you live in Cook Mews Llewellyn Mews and King Edward Court you can access a coin operated laundrette at Birks Grange Village A block basement The opening hours are shown on the doors to the laundrettes and may be restricted overnight For access to the laundrettes please contact the relevant reception There are posters in the laundrettes advising how to use the machines and how to report faulty machines and obtain refunds if machines are not working For all other queries please contact the reception Irons and ironing boards are provided in various locations please ask at reception for details of the one nearest your room 37 38 RESIDENCES MANAGED FROM HOLLAND HALL Self Catered Residences Clydesdale Rise Clydesdale Court Holland Hall Studios Nash Grove Reception Catered Residences Holland Hall Mardon Hall The reception is located in Holland Hall first floor Opening times are displayed at the reception but generally reception will be open from early morning until early evening Telephone 01392 722330 Email hollandhall exeter ac uk Campus Services The day to day residential and central facility arrangements are the responsibility of Campus Services staff All housekeeping and maintenance matters e g keys accessibility cleaning damage equipment failure and the general fabric of the
17. discharge of charges is rejected may stay in their accommodation until a replacement student reasonably satisfactory to the university and not already in university accommodation takes their place or they may vacate However if they vacate they will remain liable to pay the charges for the room until a new tenancy is granted to a suitable replacement student 9 10 Residents vacating early must on their departure return all keys fobs entry cards and ID cards to the residence reception Unless all items are handed back to the University the University may either continue to charge for the room until the item is returned or charge the proper replacement costs to the student whichever is more favourable to the student 37 9 11 QA 10 10 1 10 2 The Accommodation Office in liaison with Residence Managers has the discretion to allow a room transfer within residences but shall charge an administration fee of 45 unless the reason is because of a serious problem with a student s room or neighbours Discretion to allow a room transfer from catered accommodation into self catering accommodation rests with the Accommodation Office An administration fee of 45 will be charged unless the reason is because of a serious problem with a resident s room or neighbours and no other room in catered accommodation is available University resident liaison Complaints by residents who are in University reside
18. in the last two weeks of your contract period The University will charge you for a replacement if any item is missing or not returned Should you forget to return any item please telephone or email to inform the reception and post it back immediately Litter clearance policy The grounds of the University of Exeter are recognised as one of the best gardened campuses in the UK They have National Botanic Garden Status and contain plants from every continent of the world They also contain a wealth of habitats for wildlife and biodiversity The campus was awarded a Green Flag an international recognition of Open Space excellence in 201 I We would like to enable all campus users to enjoy this unique environment by asking that you always dispose of litter using bins provided or if you cannot find one to take the rubbish with you and dispose of it in your residences where general waste bins and recycling facilities are available Maintenance Maintenance guidelines for student accommodation What should you do if you find a fault or maintenance problem within your residence Report the problem immediately to the residence reception either in person by email or by phone Details of reception contacts are available on pages 37 to 42 Please provide as much details as possible when making a report What will happen then Depending on the nature and urgency of the problem the fault will either be passed to our
19. maintenance matters e g keys accessibility cleaning damage equipment failure and the general fabric of the accommodation can be dealt with by speaking to any of the staff at the reception Outside of normal working hours a Duty Manager is available to contact via the University Security Estate Patrol 01392 2399 Or 63997 Bicycle storage There are bicycle store areas at Birks Grange Village King Edward Court and St David s The exact locations and details regarding access can be obtained from the reception Communal spaces There is a small TV room next to the dining room in the Central Block which all Birks Grange Village residents may use as well as a general social space opposite the convenience store This room may be used for functions and events that have been organised by the Hall Committee or Guild If you wish to use the space for anything other than general use please contact the reception The social space is available to use by both catered and self catered residents Convenience store There is a convenience store located in the Central Block selling a selection of drinks and snacks It is open from 8 30am until 8 30pm Monday Sunday but may close for quieter periods during the year e g vacations www exeter ac uk accommodation Laundrette facilities For catered hall residents there is a coin operated laundrette with washing machines and tumble driers provided in Birks Grange Village A
20. residence handyman to the relevant Property Services team or to an external contractor Once you have reported a fault an authorised person will enter your room to access carry out a repair Please note that no prior notice will be given and you should allow access to the room in order to avoid the repair being delayed University of Exeter Property Services staff work Monday to Friday between 8am and 8pm and usually only emergency repairs will be carried out over the weekends and bank holidays Please note that some of our residences are managed by partners who employ their own staff Work will be carried out by one of the following Property Services staff or staff working for our partners e g emergency work most other routine maintenance Residence handyman e g simple repairs light bulbs blocked drains Outside contractors e g reglazing repair to a fridge freezer carpet repairs How will I know who they are and when they have been All staff employed by the University or by our partners wear a uniform and a name badge and will carry identification Outside contractors will also be asked to carry identification and they will have written paperwork detailing the nature of the job that needs to be carried out You may ask to see this identification at any time and if you are not sure that the person should be entering your room please call the reception When somebody has entered your room to carry out a
21. services Open all year for opening times please visit the website Birks Premier Birks Grange Village Birks Premier stocks a wide range of goods including toiletries and household goods international foods and phone cards cigarettes tobacco pre packed pasties savoury snacks and sandwiches international groceries ready meals cold drinks fresh fruit tinned food and grocery goods For opening times please visit the website For details of outlets run by the Students Guild please visit www exeterguild org eatdrinkshopenjoy Code of conduct In order for everybody to enjoy the community atmosphere we ask you to maintain a high standard of conduct and an appropriate dress code whilst in the dining room For hygiene and health and safety reasons you will need to change from soiled sportwear before attending meals and always wear footwear Please refrain from bringing alcohol into the dining room Events You are welcome to attend special events as and when they are organised in your residence These are resident led and have various themes depending on the time of the year More information will be provided in the individual residences Guest meals You can bring guests to meals in halls by purchasing a guest voucher valid on the day of purchase only from the dining room Manager s office or reception before the meal You will need to hand in the receipt at the servery Identity ID cards If you ar
22. that is a trip hazard Temporary repair to carpet that is a trip hazard Faults in en suite facilities Oven and hob faults Loss of heating hot water electric power in bedroom The following areas will be dealt with by agreed dates only Electrical mechanical or structural works required for a planned event Turning heating and ventilation on or off for a planned event 5 working days Routine Defective air conditioning units and ventilation fans Unblock toilet or urinal if his is not the only facility locally available Replace or repair door closers Replacement of glass o windows doors and partitions Plumbing repairs Removal of graffiti Works necessary to maintain operational use of the building Laundrette equipment 30 working days Non urgent Replace sanitary fittings Tiling repairs to shower and bathroom areas Fence repairs Joinery repairs Repairs to window frames Repairs requiring special parts General roof repairs that are not urgent Repairs to roof gutters and pipes Minor repairs to building fabric Repair or replacement of flooring that is not a trip hazard Repair or replacement of carpets that is not a trip hazard Network connection via ResNet The majority of bedrooms in halls of residence are connected to our network via ResNet which provides access to a speedy broadband service You can confirm if y
23. which include pay and display and residents permit holders only parking Residents in University residences do not qualify for resident permits in these areas You are strongly advised to avoid bringing a car to Exeter Residents with mobility impairment or other disability related transport needs who hold a blue badge may apply to the Campus Services helpdesk for a parking permit and subject to providing appropriate proof of entitlement such residents will be given priority and their permits will be issued free of charge The University s parking regulations can be viewed at www exeter ac uk students life carparking regulations Details about parking including how to contact the Campus Services helpdesk who will deal with these issues are available from www exeter ac uk students life carparking Please note Motor vehicles which infringe parking or traffic regulations may receive a fixed penalty infringement notice or be clamped A fee will be charged for release or the car may be removed if illegally parked e g on double yellow lines and the owner will have to pay the costs of removal and recovery which may be in excess of 200 Information regarding parking is correct at time of publication Please ensure that you check the University s website at time of application for up to date information Permits for the following residential areas are allocated and issued from the relevant Reception C
24. 2 2 3 into their rooms for assistance with a disability may do so provided they notify the Residence Manager in advance The Residence Manager may where i is reasonable to do so request medical confirmation of what equipment is required request a specification in order to confirm its operation can be supported in the residence or to assess what adjustments need to be made and require the electrical equipment to be tested if they have reasonable concerns as to its safety DES 2 2 6 DAN 2 3 233 2259 2 2 3 5 All residents electrical equipment must be safe and in particular a be CE marked b have sound mains lead and plug c be correctly rated for fuses fitted for the appliance and d not be used in a combination which overloads the electricity supply Residents must not alter connect into or tamper in any way with any apparatus for the supply of or equipment which uses electricity gas or water Except for University fridges freezers residents must switch off all electrical gas and water appliances after use and ensure taps and electric lights are turned off when leaving a room unoccupied Behaviour No student shall behave in a violent intimidating harassing or aggressive manner towards others The University will treat such behaviour as a serious breach of a student s accommodation agreement which could lead to it being terminated Further de
25. 8 Clydesdale Rise Nash 128 80 Grove Rowe House St German s Birks Grange Village Lafrowda Studio single Birks Grange Village 142 94 Lafrowda Holland Hall 152 39 The full list of accommodation fees can be found on our website www exeter ac uk accommodation UNIVERSITY OF EXETER Tel 08444 724724 calls from the UK 44 1392 724724 International calls Email sid exeter ac uk www exeter ac uk accommodation The information in this booklet is correct at time of going to press The University of Exeter April 2012 CODE OF STANDARDS FOR LARGER Photography by Apex Tim Pestridge and Steve Tanner DEVELOPMENTS 100 recycled 2012 CS 125
26. JA 35 residence to another but only to the extent necessary for different types of accommodation Residents who wish to terminate their accommodation agreements may only do so in the circumstances and on the conditions set out in the accommodation agreement Residents must follow any procedures set out in the Guide to Services and Facilities except in the circumstances described in Regulation 9 6 Residents terminating their agreements early remain liable to pay residence charges until a replacement tenant reasonably satisfactory to the University and who is not already in University accommodation takes their place The University may let any rooms which are already vacant to residents on its waiting list in preference to allocating a waiting student to a room where a tenant wishes to terminate their tenancy Residents who have a requirement to stay in Exeter for academic purposes may apply at the beginning of the Summer Term 3 6 Sm 3 8 Asl 4 2 ss for accommodation during the long vacation after the end of the period of residence specified in their accommodation agreement but accommodation will be subject to availability and successful residents must enter into a new accommodation agreement for the additional period they wish to be in occupation 44 The University will not refund residence charges where a student is not able to occupy their accommodation owing to i
27. a Court this facility is only available during term time and residents should not leave any personal belongings in the safe outside of the contractual period Student committees Many residences have committees made up of representatives elected by the student residents The committees are supported throughout the year by the Students Guild your Students Union The committees liaise on your behalf with the Students Guild Residence Life team Residence Management and others and take responsibility for organising social events Being on the committee is a great opportunity to contribute to residence life to meet everyone in your residence and to get involved with the Students Guild plus it looks good on your CV Elections are held early in the first term contact the Students Guild if you d like to know more visit www exeterguild org Social sport events You may wish to join these friendly but competitive tournaments at the start of term For more details please visit www sport exeter ac uk studentsport intramural Smoking All University owned or managed residences including student bedrooms are non smoking This also refers to smoking sisha pipes There is also a restriction on smoking within five metres of any University building throughout the campus The full policy is available at www exeter ac uk staff wellbeing safety hspoliciesandguidance smokingpolicy Snow and ice clearance polic
28. agazines to household products clothing and souvenirs The shop is open daily from 8 30am to 5 30pm however opening times do vary at weekends and during vacations Computer room There is a 24 hour access computer room situated in Haighton which you can access using your University ID card www exeter ac uk accommodation Library In addition to the main University Library on the Streatham Campus St Luke s Library is available for residents looking for a place for quiet study The Library is open from 9am 9pm Monday to Friday with shorter opening hours on Saturday and Sunday Sports Centre St Luke s Sports Centre has a wide variety of facilities to offer including the following fitness suite sports hall hire and swimming pool The Sports Centre is open 9am to lOpm weekdays during term time For more details visit www sport exeter ac uk facilities stlukes 4 The day to day residential and central facility arrangements are the responsibility of University Partnerships Programme UPP staff based at Ross House and Bridestowe House All housekeeping and maintenance matters e g keys accessibility cleaning damage equipment failure and the general fabric of the accommodation can be dealt with by speaking to any of the staff at reception Outside of normal working hours a Duty Manager is available to contact via the University Security Estate Patrol 01392 722999101 263922 There are bicycle stor
29. agreement and the University s regulations both stipulate that you must not cause a fire hazard Drapes and candles are a fire hazard for example and are not permitted Breaches of fire safety are always considered serious and could result in your accommodation agreement being terminated and or disciplinary action being taken IlIness accidents and first aid The Student Health Centre is situated at Reed Mews All residents should register there or with another doctor in the Exeter area Residents near the St Luke s Campus should register with Heavitree Health Centre The opening times for the Student Health Centre can be found at www exeterstudenthealthcentre co uk The telephone number for the centre is 01392 676606 You have an obligation to report to the Residence Management team via the residence reception any accident causing injury in which you are involved or any incident that could have resulted in injury and may indicate a need for some adjustment to facilities or procedures You may be asked to complete an accident incident report form You need to complete a self certification of illness form available from the relevant College Office if you are absent from lectures or classes for more than three days and return tt to the College Office on completion If the illness persists for seven days or longer you will need to see a doctor and get a sick note which should be sent to the College Office If you miss
30. allenged if you feel it is safe to do so otherwise contact a member of Campus Services staff or University Security Estate Patrol As at most universities there have been incidents of occasional prowlers in the grounds and now and again cars have been broken into during the night Residences and grounds are strictly private property and we do what we reasonably can to keep them secure However we do ask for residents vigilance and co operation in trying to ensure that temptations and opportunities for intruders are kept to a minimum Security Study bedrooms are easy targets for sneak thieves hence you should shut your windows especially in ground floor rooms and lock your doors whenever you leave your room unattended even if away for only a few minutes Flat doors should be kept locked at all times You are strongly encouraged to attend he Welcome Meeting which will include information about security and safety Dont let strangers into the buildings Ask for people s ID if you do not recognise hem and challenge intruders if you think it is safe to do so by asking Can help you for example Report any suspicions o a member of Campus Services staff or University Security Estate Patrol Insurance The University does not accept responsibility for loss theft of or damage to residents property unless it is caused by the University s or its employees or agents negligence or breach of contract The Uni
31. an examination because of sickness you must get a note from your doctor and send it to the College Office If you are registered with the University Doctors you will not be charged for sick notes however should you choose to register with another practice you may be charged for the production of a note If you go home for health reasons you must notify the reception or Residence Manager and your College The University may request further medical certification but will not act unreasonably in asking for proof where absence is connected to a disability of which the University was already aware If you have recently been in contact with any infectious disease please make your Residence Manager aware of this The University has a policy on meningitis available at www exeter ac uk staff wellbeing safety hspoliciesandguidance meningitis Lists of First Aiders are displayed in each residence NHS Direct Accessible via www nhsdirect nhs uk or by telephoning 0845 46 47 NHS Direct is available to make a difference to the lives of people in England 24 hours a day 365 days a year It provides assistance to you whenever you have health worries and has the knowledge and experience to give you real help and reassurance Salesmen cold callers and strangers Door to door salesmen are not permitted at any of the residences Any non residents found wandering about the halls or behaving suspiciously in the grounds should be ch
32. anti virus package and ensure that their virus definitions are up to date before connecting to the internet The IT helpdesk recommends Microsoft Security Essentials which is available to download from the Microsoft website for free The internet connection is subject to a set of regulations for the use of computing facilities please visit www as exeter ac uk it regulations regs The right is reserved to terminate connections in the event of misuse or abuse of the facilities for example the use of peer to peer applications to download or distribute illegal or copyrighted material If you need any further information help or support please do contact the IT helpdesk on helpdesk exeter ac uk or 01392 72 3934 www exeter ac uk accommodation 2 Parking The University has a Sustainable Travel Plan available at www exeter ac uk sustainability campus travel and actively seeks to encourage green travel In line with this there is no parking on either the Streatham or St Luke s including Rowancroft campuses for residents For most residents the use of a car is not necessary The Streatham and St Luke s campuses are compact and Exeter City centre is within easy walking distance of both Public transport is readily available and many residents share taxis for transport to and from social activities Roads around both of the University s Exeter campuses are subject to restrictions laid down by the local council
33. arden Hill House 39 Contact details 5 Litter clearance policy 8 Holland Hall Studios 33 Deposit gt Maintenance 19 James Owen Court 39 eu Loe gt Maintenance guidelines for student 19 King Edward Court A Online statement Se eee 9 Kingdom Mews St David s 37 Accreditation UUK code of practice 5 Maintenance response times 20 Lafrowda 42 BER accommodation 6 Routine maintenance 20 Lafrowda Cottage By Serious emergencies 20 Llewellyn Mews 37 Bedding and bed size 6 Nash Grove 38 Bicycle storage 6 Network connection 7l Rowancroft Davies Francis Garden Parking 22 and Radford Houses and Studios 42 Customer promise 6 Rowe Fouse 42 Post and parcel deliveries 23 Cleaning 7 Addresses of the residences 23 Rowena Mouss us Charges for cleaning Teale g mai 94 Rowancroft Mews 42 Charges for removal of items y Se il 24 St German s Chagford Christow 42 Rm g mai Cleaning in catered residences 8 Sending mail 24 Lydford and Widecombe Cleaning in self catered residence 9 Receiving mail 24 Returning students 4 Room inspections E Maintenance 10 Recycling and disposal of waste 25 Safes 43 Complaints procedure I Ms E be Decius x eugene committees 43 Data protection Il The Reuse Scheme 25 Social sport events 43 Electrical equipment Regulations applicable to Smoking 43 Food p university residences 26 Snow and ice clearance policy 43 Cafes restaurants and shops 13 Accommodation PE 33 Student Services Centre 44 e Ode PCS 3 Damage and miscon
34. bility index with a link to Policy Strategy amp Structure at www exeter ac uk sustainability policy www exeter ac uk accommodation Regulations applicable to university residences 2 1 DINI Eligibility for residence Only residents pursuing intending to pursue or who register as a student on a course of study at the University of Exeter staff assisting in the management of the accommodation or in need of temporary accommodation shall be eligible to live in University owned or managed accommodation No one shall occupy a room unless they have paid the deposit accepted the accommodation agreement and entered into a tenancy for that room and except for designated family accommodation only that person may live there No person under the age of 18 may live in University residences without the express consent of Assistant Director Residences Campus Services unless it is designated family accommodation and they are living with an adult who is responsible for them Residents required to leave University accommodation because of their behaviour or who are in debt to the University are not subsequently eligible to apply There is no requirement for residents to live in University accommodation but their chosen accommodation should be in such a location as will enable attendance at their programme of study Health and safety Fire safety The University s Fire Evacuation Policy shall be prominent
35. bstruction and so will be removed to the nearest secure bicycle shed You may be charged a fee of 20 to cover staff time if your bike has to be removed from your residence charges may also be levied to deal with mess and or damage caused by bicycles indoors The exception to this is where a special arrangement has been made for members of the University Bicycle Club to store their bicycle in their bedroom In this instance the bike will need to be kept in a bike bag an application form must be completed and the rules pertaining to bicycles adhered to A form can be obtained from the University Bicycle Club Secretary or the Student Information Desk in the Forum Please note additional insurance is advisable for bicycles They are not covered by the University s block insurance policy Customer promise Our customers are our priority We promise to make our customers the focus of everything we do to be proactive and consistent to offer a professional and credible service to act with integrity and respect at all times to provide the best customer experience possible at every opportunity Campus Services has been recognised for its commitment to enhance the customer s experience through being accredited with Customer First whilst our commitment to staff development is recognised by being awarded Investors in People Cleaning Primary responsibility for keeping your room and en suite fac
36. ccommodation Damage charges Where items have been damaged by residents and have to be repaired or replaced the University will pass on these costs to the Resident s These charges may include the cost of disposal delivery administration and other associated costs with remedying the damage Charges are made at a commercial rate The table of charges set out on this page is a general guide and actual charges may be more or less depending on the amount of labour including administration and management time and the materials required The basis of charging is that there should be no adverse financial consequences for the University in putting right damage caused by a resident and that the University will not make profit out of repair charges Prices are current at the time of compiling this information and are subject to change You will be advised in writing by the Residence Management team of any charges made to you Standard charges for repairs all prices are inclusive of VAT Reglazing Prices for reglazing will vary depending on the design location of the window and the type of glass required Prices vary from 6 00 40 00 per sq ft Windows will generally be boarded up prior to being replaced Charges for this will be made at 6 00 per sq ft with a minimum charge of 27 50 Please note All net reglazing prices exclude the cost of any scaffolding required This will be charged extra if required for saf
37. d There will be a fire practice during the early part of the academic year and your participation is essential for health and safety reasons If not carried out correctly the practice will have to be repeated Anyone who does not vacate the building with all due haste on the occasion of any alarm practice or not is liable to disciplinary action We may undertake further fire evacuation practices throughout the contract period Fire alarms are tested in some residences on weekdays between 9am pm it is not necessary to evacuate the building during tests Notices will be displayed in your room kitchen to inform you of these times Do not leave fire doors open do not tamper with alarms hoses extinguishers or with smoke detectors in your room Improper use of fire prevention or fire detection equipment is a criminal offence for which the culprit could be fined and or imprisoned It is also a serious breach of your accommodation agreement which could lead to it being terminated and a serious offence under the University s disciplinary regulations Most fires are the result of carelessness do not overload power points and take care not to obstruct exit routes with furniture and belongings Staff have the authority to check electrical apparatus for safety a charge will be levied for such a test please see table of maintenance charges on page 34 www exeter ac uk accommodation The accommodation
38. d giving out key codes are breaches of your accommodation agreement Access will only be given to the student s allocated to the room Please do not ask staff to let someone else into your room as they are not permitted to do this In many residential buildings access to your residence is via your University ID card and we recommend that you ensure that you have collected this before or soon after your arrival For details please visit www exeter ac uk newstudents Lost keys fobs and access cards Lost keys fobs or cards should be reported immediately to the relevant reception as you will remain responsible for them until they are registered as lost You will also be liable for the replacement charge this can be expensive if we have to change the locks Indicative charges are shown on page 34 You are permitted one set of keys to the room at any one time If you have lost your keys or card and require access to your room please contact the residence s reception or out of working hours the University Security Estate Patrol Returning your keys at the end of contract Your accommodation agreement will indicate the date by which you should vacate your accommodation for catered residences this includes each of the tenancy periods Christmas and Easter vacations Keys must be returned to the reception Please clear and vacate your room by Oam on this day Details will be provided in the Moving Out Guide issued
39. d the equipment should you require it If you have any queries concerning the cleaning of your room please see the Residence Manager who can be contacted via reception Keeping your catered accommodation clean and tidy What you can expect from us What we can expect from you We shall endeavour to Clean your bedroom fortnightly please see notice boards for your cleaing day Clean your en suite shower bathroom facilities weekly cleaning toilets basins showers baths and mopping floors Supply toilet rolls Clean communal toilets showers and bathrooms four times a week cleaning toilets basins showers baths and mopping floors Clean communal areas four times a week cleaning furniture fittings glass and vacuuming and mopping floors Clean utility kitchen areas four times a week wiping down surfaces microwaves sinks and vacuuming and mopping floors Clean corridors and staircases four times a week cleaning glass stairwells dusting and vacuuming Clean windows periodically externally and internally Notification will be given This is normally carried out in vacation Provide cleaning products for use by University employees only which must be kept locked away Provide and maintain by the Housekeeping staff cleaning equipment vacuum cleaner mops buckets dustpans brushes black bags and vacuum bags Provide a clean and safe environment for you to live in Check your accommodatio
40. dford and Widecombe from the UPP reception at Lafrowda Bridestowe House St Luke s Halls from reception North Cloisters All other residences have private mailing addresses and any post will be delivered directly by Royal Mail to your residence Redirecting mail You are required to make your own arrangements regarding redirection prior to your departure Please ensure that you advise all correspondents of your change of address around two weeks before you are due to leave Dont forget to tell your bank and any other companies you regularly deal with For your information redirection of mail can be arranged with the local Post Office for a small fee Mail will be sent Return to Sender if you no longer reside at the accommodation and have not made arrangements with the Post Office for redirection Sending mail nternal mail can be sent via the relevant Reception There are Royal Mail post boxes for any external mail either on or close to the campuses Mail collection times do vary and are shown on the post boxes For more information on services provided by Royal Mail please visit the website www royalmail com Receiving mail Please ensure all mail is correctly addressed in the following format Full name Room no when available Name of residence with block name or letter Street Exeter Devon Postcode High value or important items or parcels should be directed to the relevant Reception
41. duct 33 aa ete EN 3 Damage charges 34 Televisions and television licences 44 Ue e 13 Replacement costs for furniture and Wellbeing in residence 44 D cards j3 equipment 35 Resident Life team 44 Meals in catered residences 14 E uses procedure F Vacati 45 Fay es you go nezle l4 Withdrawal or interruption of studies 36 acation Special diets 14 Your responsibilities as a student 36 Belongings 45 Early arrivals catered halls only 45 Gas and electrical testing 4 Residence specific information 37 Summer accommodation 45 Catered residences 37 Heating 14 Birks Grange Village Blocks A E 37 Accommodation fees 2012 13 47 College House 40 Index 46 Please read this document carefully it contains guidance about terms and conditions of residence and important information that you will need to refer to throughout the year Make sure you read this before accepting your accommodation agreement This information booklet is available in large print Please contact the Student Information Desk SID on 08444 724724 if you require a copy For general enquiries about University life see the University Student Help website for answers to frequently asked questions and links to support and advice www exeter ac uk studenthelp www exeter ac uk accommodation Welcome Before you arrive You will be asked to complete our on line induction at https accommodation exeter ac uk pls apex f p OccamStudentPort al 101 3752181969577597 before your a
42. e Single standard 4 Birks Grange Village Single en suite 8 Hope Single en suite 4 Birks Grange Village Single studio 8 Hope Twin en suite 8 Clydesdale Court One bedroom flat 14 Lazenby Twin standard 4 Clydesdale Court Two bedroom flat 20 Lopes Single standard 2 Clydesdale Court Three bedroom flat 28 Lopes Twin standard 4 Clydesdale Rise Single en suite 7 South Cloisters Single standard 2 College House Single en suite 7 Pennsylvania Court Single en suite 4 Cook Mews Single standard 4 Ransom Pickard Single standard 6 Garden Hill House Single standard 2 Ransom Pickard Twin standard 12 Garden Hill House Single economy 2 Mardon Single standard 4 Garden Hill House Twin standard 2 Mardon Twin standard 8 Holland Hall Single studio 6 James Owen Court Single en suite 6 King Edward Court Single bedroom flat 6 King Edward Court Double bedroom flat 6 King Edward Court Double bedroom flat 6 with study Lafrowda Single standard 4 standard Lafrowda Single en suite 8 Lafrowda Single studio 8 Lafrowda Cottage Single standard 2 Llewellyn Mews Single standard 4 Nash Grove Single en suite 6 Nancherrow Single en suite 6 Rowancroft Single en suite 8 Rowancroft Single studio 14 Rowancroft House Single standard 2 Rowancroft House Twin standard 2 Rowancroft House Single en suite 2 Rowancroft Mews Single standard 6 Rowe House Single en suite 6 St David s Brunel Single standard 6 Close and Kingdom Mews St German s Single en suite 6
43. e access to carry out works There is a minimum reglazing charge of 60 00 Structural Redecoration of study bedroom paintwork walls 440 00 Redecoration of one wall emulsion only 85 00 Replace standard door inclusive of decoration 235 00 575 00 Replace notice board 67 00 Replace door lock 57 00 105 00 Replace accommodation keys fob including ring and disc 22 50 per key Replace mirror per sq ft 27 per sq ft Replace wash hand basin 115 00 Replace toilet seat 33 50 Replace spy hole 25 00 Replace work surfaces kitchen 2 metres 205 00 Electrical Replace plug top 10 00 Replace fluorescent tube 16 00 Replace diffuser or cover 33 50 Replace desk lamp inc plug top and labelling 26 00 Replace centre light study bedroom batten holder 21 00 Replace complete fluorescent fitting strip light 80 00 Replace shaver light 76 00 Replace light switch 21 50 Replace socket outlet 27 50 Street lighting damage to glassware 175 00 Centre light study bedroom 2D fitting 80 00 Electrical PAT testing 12 50 24 50 Replacement of carpet vinyl flooring Prices for replacing all or part of carpet or vinyl flooring will vary depending on the amount type and location of the flooring in question Prices vary between 20 40 per metre sq Please note a minimum charge of 65 will apply to any carpet or vinyl flooring replacement Fire extinguishers equipment P
44. e and a member of the team will respond Please visit www exeter ac uk about campus forum for more details of the services located in the SSC Centre Television and television licences If you have a personal television in your bedroom or watch live TV through a computer you will need to purchase an individual licence Only televisions provided by the University in communal areas of the residences are covered by a University television licence The University encourages residents to use IPTV as not all the residences have aerial sockets it also saves on bringing an additional item which requires separate power supply The South West television region has digital reception only and you should ensure that any TV equipment is capable of receiving a digital signal More details are available at www digital co uk Wellbeing in residence Residence Life Team Living away from home in a new city or country perhaps for the first time can bring new challenges Every student living in our accommodation is assigned a Residence Life Mentor who will visit regularly to answer questions help with any problems and keep you up to date on what s going on in the University and the city Mentors all have experience of student life and knowledge of the wide range of support and wellbeing services on offer within the University and you can speak to them confidentially about whatever s on your mind Residence Life team Leader
45. e areas for all residents at Birks Grange Village Duryard Lafrowda Rowe House and St Germans The exact locations and details regarding access can be obtained from your reception There is a coin operated laundrette in Cornwall House Bridestowe House and Ross House The opening hours are shown on the doors to the laundrettes and may be restricted overnight For access to the laundrettes please contact the relevant reception Returning students Due to the recent expansion of our accommodation there are now more rooms available and we are able to offer rooms to returning students i e students in their second or third years of study or postgraduates This means you are able to continue to enjoy the benefits and convenience that living in university accommodation provides throughout your academic career Safes certain residences only A safe is provided in each room of the following residences Birks Grange Village Blocks A E en suite rooms Holland Hall Pennsylvania Court and Rowancroft en suite and studios only In some residences the safe is opened with a four digit number set up by the resident on arrival Should you forget this number and require the management staff to reset the code a charge of 15 50 will be made In other areas the safe is operated by a key Replacement keys are charged for at a rate shown on page 34 In catered residences Birks Grange Village Ato E Holland Hall and Pennsylvani
46. e in a catered residence you will be given an ID card on arrival The main purpose of these cards is to ensure that only those who have paid for the facilities provided at the hall can use them The cards are checked at meal times and anyone unable to produce an ID card will not be served You will also require your D card to collect your mail If you lose the catered halls ID card please report this to he reception at the earliest opportunity To obtain a replacement you will need o provide another photo show your University ID card and pay a charge of 7 00 Please be aware that you should only use your own ID card and that he following would be considered as a disciplinary offence lending or borrowing your card to from another student or a guest with either your photograph or somebody else s refusing to show an ID card when requested behaving in an inappropriate manner towards staff members In self catered residences only your University ID card will be required to collect mail Managers Porters University Security Estate Patrol and other Campus Services staff may also ask to see your ID card at any time so you should carry it at all times It is a condition of your residence in halls that you produce this card when requested to do so you could be delayed if you have to go back to your room for it Failure to show identification to an authorised member of staff is also a breach of Unive
47. eaking to any of the staff at the reception Outside of normal working hours a Duty Manager is available to contact via the University Security Estate Patrol 01392 723999 or 263999 Bicycle storage There are bicycle store areas at Hope Lopes Pennsylvania Court and James Owen Court The exact locations and details regarding access can be obtained from the reception Communal spaces Lounges are available at Hope and Lopes where TVs are available to all residents Study areas are situated on the ground floor of Lopes Main Wing and Hope and are available for residents requiring a quiet area for study Laundrette facilities For catered hall residents there are coin operated laundrettes with washing machines and tumble driers provided in the following locations Hope Hall ground floor Pennsylvania Court F block ground floor Ransom Pickard A block ground floor For self catering residents there is a coin operated laundrette in James Owen Court The opening hours are shown on the doors to the laundrettes and may be restricted overnight For access to the laundrette please contact the relevant reception There are posters in the laundrettes advising how to use the machines and how to report faulty machines and obtain refunds if machines are not working For all other queries please contact the reception Irons and ironing boards are provided in various locations please ask for de
48. ease contact one of the catered residence receptions after your arrival Meal times Breakfast Continental Breakfast Special diets If you require a special diet because of an allergy or medical problem please see the Residence Manager to discuss your requirements We will be pleased to do all we reasonably can to meet your needs Gas and electrical testing The gas and electrical equipment provided by the University or third party provider is routinely checked in line with statutory requirements to ensure it is safe However should you have any concerns about a particular item please contact the reception This includes all food preparation electrical equipment in communal kitchens In the interest of safety no deep fat fryers are permitted anywhere in the residences and no cooking apparatus of any kind is permitted in bedrooms Any electrical items brought in by you may be required to be PAT tested at your expense Equipment which the University reasonably considers to be unsafe or a fire or health and safety risk may be removed at your expense and returned only at the termination of the accommodation agreement Monday to Friday 8 00am to 9 30am Saturday 8 00am to 1 00am Sunday 8 30am to 00am Brunch Dinner 1 5am to 30pm Saturday and Sunday Monday to Sunday 5 15pm to 7 00pm Heating Heating in the majority of University owned accommodation is regulated by an a
49. ease read in full the University Regulations and he Regulations applicable to University Residences Parties Parties are not allowed in residences If you wish to have a party please book a room in Cornwall House via the Students Guild reception in Devonshire House Residence specific information RESIDENCES MANAGED FROM BIRKS GRANGE VILLAGE CENTRAL BLOCK Self Catered Residences Brunel Close St David s Cook Mews Kingdom Mews St David s Reception King Edward Court Llewellyn Mews Catered Residences Birks Grange Village Blocks A E The reception is located in the Central Block Opening times are displayed at the reception but generally the reception will be open from early morning until early evening Telephone 01392 725180 Email birksgrange exeter ac uk Housekeeping There is also a member of staff based at Kingdom Mews St David s 01392 725757 The hours this office is staffed do vary and notices will be displayed to indicate when staff are available If this office is closed please contact the reception in Birks Grange Village Central Block THERE ARE TWO RESIDENCE RECEPTIONS AT BIRKS GRANGE VILLAGE ONE AT THE CENTRAL BLOCK AND THE OTHER IN ROSS HOUSE FOR INFORMATION ON RESIDENCES MANAGED FROM THE ROSS HOUSE PLEASE GO TO PAGE 42 Campus Services The day to day residential and central facility arrangements are the responsibility of Campus Services staff All housekeeping and
50. easons Please dispose of broken glass crockery etc in the special bins provided in the kitchen areas If one is not available or if you need to dispose of razor blades or needles please see housekeeping staff who will be able to instruct you on how to dispose of these safely Please do not overfill bags because this makes them burst and please take care that no liquids are leaking out of the bags as you carry them through the building If you share a flat or a house with others you will need to share the responsibility of removing rubbish regularly Studios If you wish to dispose of any sharp items e g broken glass crockery etc please contact the relevant reception to obtain a secure container for their safe disposal The Reuse Scheme This project has been run at the University since 2008 when it won a National Recycling Award The Reuse Scheme encourages residents to pass on books stationery pots pans crockery cutlery etc to other residents Rather than throw away items that are still serviceable donated items are distributed between local charities supported living venues and at a huge Student Free Stuff Event during Freshers Week In addition Give and Take Days are held during the year where residents can pass items on to other residents without charge Volunteers to help at these events are always welcome The University s sustainability web site can be viewed at www exeter ac uk sustaina
51. eption Electrical items disposal Legislation the WEE directive dictates that electric items may not be disposed of in the normal rubbish systems When purchasing new electric items the shop selling the goods should advise you on how and where to dispose of your old electrical equipment Please do not dispose of old electrical equipment with normal rubbish in the landfill bins and take all electric items away from the campus when you leave www exeter ac uk accommodation Food Caf s restaurants and shops There are a range of shops and catering outlets on the both campuses details can be found at www exeter ac uk campusservices cafesandshops Premier International Cornwall House The Premier International shop stocks a wide range of goods including toiletries and household goods international phone cards and stamps mobile phone top up cigarettes tobacco pre packed pasties savoury snacks and sandwiches international groceries ready meals cold drinks fresh fruit tinned food and grocery goods For opening times please visit the website Market Place The Forum The Market Place stocks a wide range of goods including newspapers and magazines stationery and greeting cards cigarettes toiletries pre packed sandwiches in store bakery and delicatessen hot breakfast baps hot and cold drinks salad and fruit pots fresh fruit tinned food and dried goods dry cleaning and postal
52. ersity will only be able to store small items You will need to arrange for storage of larger items with a private company www exeter ac uk accommodation 7 Cleaning in catered residences We clean your room regularly but patterns of service may vary in some circumstances e g if staff are off work unwell or undergoing essential training The housekeeping staff work varying hours generally between 8 30am 4 30pm No cleaning is carried out on Saturdays Sundays University closure days or bank holidays All bathrooms toilets and showers will be cleaned in standard accommodation on the cleaning days and weekly in en suite accommodation We will aim to give your room a thorough clean once every two weeks We will give you a slip of paper at the start of term telling you which day of the week your room will be cleaned and by whom However staff may change during the term You must ensure that on your cleaning day a You are out of bed and dressed in good time b All belongings are tidied up off the floor and the desk and the sink area is left tidy for it to be cleaned If this is not done we will not be able to clean your room and we will not come back to do it later We will not give any rent rebates if you have not had your room cleaned If you wish to borrow any cleaning equipment please see the notices displayed within the blocks or contact the reception which will let you know where you can fin
53. etion to refund fees only in exceptional circumstances check the Regulations for details If you are thinking of leaving please discuss the situation with us via the Student Information Desk SID Team Student Information Desk SID Student Services Centre SSC Forum Stocker Road Exeter X5 AE email sid exeter ac uk tel 08444 724 724 International dialling 44 1392 724 724 We will make sure that you are fully aware ofthe implications You must follow the procedure in this guide if you want to leave early otherwise you could find that you miss the opportunity for someone on the waiting list to take your place you would then continue to be liable for accommodation charges Damage and misconduct It is only fair that those who damage property or create a serious nuisance either through malicious or irresponsible acts should expect to pay for their misdeeds Designated members of Campus Services staff have the authority under the Regulations to fine residents in appropriate cases Serious or persistent damage is not only a disciplinary offence but it may also lead to your accommodation agreement being terminated and you will not then be eligible for a place in University accommodation The University will report criminal damage to the police where appropriate Damage is considered to be any deterioration of the residence which is over and above normal fair wear and tear Some damage can be easil
54. harged at 15 50 per hour includes administration charge Charges will be imposed if no inadequate attempts to clean by residents have been made or if communal areas have been wilfully left in a mess Bedroom Bedroom carpet stained Complete kitchen clean Entrance corridor clean Removal of bottles build up in communal areas nternal clean of microwave Removal of graffiti Fridge clean Defrost and clean freezer Oven dean Hob grill clean Cleaning up of bodily fluids and other small items En suite facility shower bathroom clean Removal of rubbish after vacation of room 35 00 35 00 35 00 110 00 35 00 0 50 per bottle Removal of excess rubbish and or recycling rubbish 5 00 per bag box 10 00 35 00 100 00 25 00 45 00 45 00 35 00 30 00 5 00 per bag box Removal of stickers posters drapes blue tack fairy lights 10 00 Charges for the removal of items that should not be in university accommodation Where necessary the following charges will apply if items have not been removed from your bedroom flat following a written request from Campus Services staff to do so Removal of small electric appliances Removal of fridge Removal of furniture Removal of candles Removal of bicycle Reset safe code All charges will include an administration charge and VAT where applicable Please note that 10 00 20 00 20 00 10 00 20 00 15 50 the Univ
55. he police 8 2 8 3 8 4 8 5 8 6 8 7 Social events 9 Under these Regulations and the student accommodation agreement residents are responsible for the conduct of Al their guests and visitors but not intruders A student may not invite more than four guests to their room at any time They may not invite a guest to stay overnight without the written consent of the Residence Manager or a designated e representative The Residence Manager or a designated representative shall not give consent to overnight guests during Freshers Week or at any time in a shared room where it may not be in the co occupier s interests No consent will be given for overnight guests aged under 18 If a student wishes to have more than four guests at the same time they must reserve a social area 9 3 or public room Reservations are made by completing an event form available at the hall reception at least two weeks prior to the event and full details of the nature of the oe event and the number of persons expected to attend must be given at the time of application Any student using a social area or public room must inform the licensee in advance if alcohol is to be consumed 235 Permission to use social areas or public rooms whether for student meetings ticket sale events or private parties extends only to midnight on the day of the event Residents may not hold or attend 9 6 barbecues on any part of the
56. he laundrettes advising how to use the machines and how to report faulty machines and obtain refunds if machines are not working For all other queries please contact the reception Irons and ironing boards are provided in various locations please ask at reception for details of the one nearest your room RESIDENCES MANAGED FROM LOPES HALL EXETER HALLS Self Catered Residences Garden Hill House James Owen Court Lafrowda Cottage Reception Catered Residences known as Exeter Halls Hope Hall Lazenby Lopes Hall Pennsylvania Court Ransom Pickard The reception is located in the Ground Floor of Lopes Hall Opening times are displayed at the reception but generally reception will be open from early morning until early evening Telephone 01392 725624 Email exeterhalls exeter ac uk Housekeeping There is also a member of staff based at the following office James Owen Court 01392 725758 The hours this office is staffed do vary and notices will be displayed to indicate when staff are available If this office is closed please contact the reception located in Lopes Hall Opening times are displayed on office door Campus Services The day to day residential and central facility arrangements are the responsibility of Campus Services staff All housekeeping and maintenance matters e g keys accessibility cleaning damage equipment failure and the general fabric of the accommodation can be dealt with by sp
57. ifying us that your room is available the form should be used if you wish to apply for a refund or discharge of charges It is your responsibility to check the balance of your student account via the MyExeter portal The University will notify you in writing whether the application is accepted or rejected and correspondence will be sent to your term time address www exeter ac uk accommodation The University may terminate the accommodation agreement If the residence charge or any other payment is overdue by 2 1 days or more If you are in serious or persistent breach of any of the student s obligations in the accommodation agreement If you cease to be a student of the University If in the reasonable opinion of the University your health or behaviour constitutes a serious risk to you or others or to the University s or others property Except where the reason is related to your health the University shall be entitled to charge you 110 towards the costs of administration and cleaning the accommodation 99 Un Please note that the University must get an order for possession from the Court before you can be evicted If you do not know if you have any right to remain in possession you can obtain advice from a solicitor Help with all or part of the costs of legal advice and assistance may be available under the Legal Aid Scheme You should also be able to obtain information from a Citizens Advice Burea
58. ility if you have one clean and tidy lies with you Similarly it is your responsibility as well as your flat mates to keep the communal kitchen and other areas clean and tidy on a day to day basis Please do not put pictures or posters anywhere other than on the notice boards You will be charged for damage to the paint work caused by nails pins Blu Tack or Sellotape If a flat is reported by cleaners to be consistently inaccessible or if standards of day to day cleanliness are below a reasonably acceptable level the University may serve you a notice requiring improvement by a specified date If the required standard has not been met by the time of the follow up inspection the University may close the facility temporarily while it is professionally cleaned and the cost of such cleaning will be divided amongst the residents in the flat as an additional charge Cleaning including vacuuming takes place during the day If you choose to sleep during the day you should keep in mind that some noise in the communal areas is unavoidable You will need provide your own cleaning products Charges for cleaning We will advise you in writing if on inspection your room has not been left in an acceptable condition and you will be given the opportunity to remedy the situation within a given timescale The charges indicated below are minimum charges and are a guideline only Where necessary additional cleaning will be c
59. ils of the code can be found on the Universities UK website at www universitiesuk ac uk acop www exeter ac uk accommodation a B amp B accommodation Some rooms in the residences may be let on B amp B basis to visitors affiliated to the University i e family and friends academics More specific information about availability and location is provided at the individual receptions Bedding and bed size You will need to provide all your own bedding linen and towels so you will need to bring Pillows Duvet Mattress protector Sheets Duvet cover Pillowcases Bedding and kitchen packs can be ordered in advance Further information including costs will be available from July onwards at www exeter ac uk accommodation Single Beds 2ft I lins Birks Grange Village en suite Duryard en suite Lafrowda ensuite Single Beds 3ft Cook and Llewellyn Mews Clydesdale Rise Exeter Halls Hope Hall Lopes Lazenby Ransom Pickard Garden Hill House James Owen Court King Edward Court Lafrowda Standard and Cottage Mardon Hall Nancherrow Nash Grove Blocks E and F Rowancroft House and Mews South Cloisters St David s Brunel Close Kingdom Mews St Germans Widecombe Single Beds 3ft 6ins Rowancroft en suite Rowancroft studios Double Beds 4ft Lafrowda Studios Birks Grange Village Studios Double Beds 4ft 6ins
60. in an unacceptable condition you may incur costs for cleaning or damage charges Complaints procedure We hope that during your stay in our accommodation you will be happy with the service you receive from our staff However should you feel the service has not met your expectations and you wish to make a complaint you should in the first instance contact the Residence Manager via the relevant reception We value your opinions as they will help us plan for the future and continually develop our services For further details please refer to the students complaints procedure at www exeter ac uk admin calendar live progdev complaints htm Data protection Personal information held about you is protected by the Data Protection Act This means that we only hold information which is relevant to your studies and residence at the University and we only disclose personal information about you to staff within the university on a need to know basis We do not divulge this information to anyone else other than you This also means that we do not communicate with residents parents or agents without the student s written authority except as permitted by the Data Protection Act usually only in life or death situations If you are under 18 when entering University accommodation please refer to the University Policy on Under 18s available at www exeter ac uk undergraduate applications policy underl8 Electrical equipmen
61. ition a studio flat will have combination microwave oven and two ring hotplate or cooker Holland Hall fridge with ice compartment kitchen cupboards work surfaces sink and drainer kettle What we provide in the communal kitchen and diners a cooker microwave fridge freezer water boiler kettle dining table and chairs an iron and ironing board available on request The quantity of items provided depends on the size of the flat You will need to provide pots and pans bedding cutlery and crockery Kitchen and bedding packs can be pre ordered via www exeter ac uk accommodation residences selfcatered from July onwards Family and couple flats Residents who have been allocated to a self contained flat at King Edward Court or Clydesdale Court who would like further information about the inventory of their flat should email birksgrange exeter ac uk for information about King Edward Court and hollandhall exeter ac uk to receive more details about Clydesdale Court Electrical socket provision Catered residences Self catered residences Residence Room type Minimum no Residence Room type Minimum no of sockets of sockets Birks Grange Village Single en suite 6 Birks Grange Studio Single studio 6 Holland Hall Single en suite 6 Birks Grange Village Single standard 8 Hop
62. ition results in behaviour which in the reasonable opinion of the Residence Manager materially and adversely affects the health or well being of other residents for example a student who self harms in shared facilities then the Residence Manager may 2 5 4 Arrange for a move to a different type of University accommodation where this is available and would be likely to help and or 2 5 4 2 Request a student to move out 2 55 2 5 6 32 of University accommodation temporarily until the student s condition improves in which case the student will be asked to vacate their room without being charged for the period of absence and will be offered accommodation but not necessarily the same accommodation once the student s condition enables them safely to return The University shall by these Regulations notify residents of its policy on meningitis which can be viewed at www exeter ac uk staff wellbeing safety Any student who needs to be absent from their accommodation for longer than seven days must notify the Residence Management team via the residence reception Tenancy accommodation agreements Only persons who have paid a deposit and entered into an accommodation agreement with the University shall be permitted to occupy University residential accommodation The accommodation agreement shall be on the University s standard terms and conditions which may vary slightly from one EN
63. ked away Provide and maintain by the housekeeping staff cleaning equipment vacuum cleaner mops buckets dustpans brushes bin bags and vacuum bags Provide a clean and safe environment for you to live in Check your accommodation by a Manager or Supervisor after it has been cleaned to ensure standards are maintained www exeter ac uk accommodation What we can expect from you Please Note when your kitchen cleaning day is as listed on the poster on the notice board in your kitchen Wash and put away all of your crockery and cooking utensils ensure the sink and draining boards are clear to allow the housekeeping staff to access these areas Take out your kitchen waste and recycling on a daily basis to the recycling and bin stores provided on site Kindly place broken crockery in the separate bin provided in the kitchen Wipe the hob and grill pan after use Always use baking trays when cooking nthe oven Top Tip try using tin foil where possible to make cleaning p easier for you Kindly clean up any spillages immediately after use to allow others to use these facilities Cc Clear the table of crockery and cooking utensils Bottles and cans should not be collected in the kitchen dining room or lounge areas and should be removed daily to the recycling bins provided on site Ensure the floor areas are clear of your personal belongings so that a thorough clean can be undertaken by the house
64. keeping staff Keep corridors and stairwells clear these are your FIRE EXITS Itis a criminal offence to tamper with fire equipment Use environmentally friendly alkaline based products to reduce the use of hazardous chemicals in your accommodation particularly the itchen Note cleaning equipment must be used solely for the use for which it is intended Ensure that your accommodation is ept in a clean tidy and safe condition If your kitchen is found to be in an unacceptable condition you may incur costs for cleaning or damage charges 9 Keeping your studio accommodation clean and tidy What you can expect from us What we can expect from you We shall endeavour to Provide recycling and bin stores in a convenient location on site Provide and maintain the equipment installed in your accommodation Check regularly all corridors and stairwells to ensure they are kept clear of furniture and student belongings at all times as they are a means of escape in the event of a fire Provide and maintain by the housekeeping staff cleaning equipment vacuum cleaner mops buckets dustpans brushes bin bags and vacuum bags and ensure they are in the nominated storage space Provide cleaning products for use by University employees only which must be kept locked away Provide a clean and safe environment for you to live in Check your accommodation by a Manager or Supervisor after it has bee
65. king regulations www exeter ac uk students life carparking regulations a 4 10 residences constitutes a breach of these Regulations and a breach of the student s accommodation agreement Under these Regulations and the student accommodation agreement residents are responsible for the conduct of 5 their guests and visitors but not intruders and in addition to the visitor guest being required to leave by a member of University staff or Hall Committee A student may be liable for disciplinary action as a result of any nuisance or anti social behaviour by their visitor guest D No student shall cause a noise audible from outside their room or flat and residents shall not cause any noise in the shared areas of residences or outside residences between the hours of 1 30pm and 7 30am The University shall take disciplinary action against residents who cause noise nuisance Persistent noise nuisance is a breach of the student accommodation agreement that could lead to it being terminated Residents shall not ride bicycles or scooters inside any residential building Nor should they use skateboards inside any residential building in University grounds or in the grounds of residences 5 4 Residents must not store bicycles in their rooms or anywhere else in residences except for the designated bicycle storage areas or through arrangements made with the University Bicycle Club where bikes must be s
66. le you will be advised on what steps you should take and the date for the re inspection If inspections reveal a breach of your accommodation agreement you will normally be given a reasonable opportunity to put things right If you fail to rectify matters that have been drawn to your attention or if the level of cleanliness is persistently not of an acceptable standard staff may be employed to provide a cleaning service or put right other breaches and the cost will be charged to you A list of charges is shown on page 7 Keeping your self catered accommodation clean and tidy What you can expect from us We shall endeavour to Clean your kitchen and lounge area twice a week once a deep clean and once a light clean Clean all work surfaces that we are able to access We shall clean the draining boards sink and taps Wash out the kitchen bin and lid Clean the oven hob and microwave inside and out Clean the outside of the fridges and freezers and wipe off the kitchen table and chairs Sweep and mop the kitchen floor vacuum the lounge In residences where there are shared shower toilet facilities these will be cleaned four times a week Check regularly all corridors and stairwells to ensure that they are kept clear of furniture and student belongings at all times as they are a means of escape in the event of a fire Provide cleaning products for use by University employees only which must be kept loc
67. ll health unless it is for a reason connected with a disability or as described in Regulation 9 6 Where a student is absent from catered H5 accommodation for longer than one week due to illness they may apply to the Accommodation Office for a refund of meals provided their application is accompanied by a medical certificate but a refund is not an automatic entitlement The University will not intervene in any dispute between a student tenant and their private landlord The University may treat any breach 4 6 of a student s obligations in their accommodation agreement as a disciplinary matter under these Regulations as an alternative or in addition to taking legal proceedings to enforce the agreement Nuisance and anti social behaviour Every student shall have respect for 47 the private life of other residents and their need for peace and quiet in order to sleep and study The University encourages residents to have an active social life but only to the extent that this does not involve behaviour which is a nuisance to others The University may take disciplinary action against any student who engages in anti social behaviour but persistent anti social 4 8 behaviour will also be regarded as a breach of the student s accommodation agreement which could lead to it being terminated the student remaining liable for Residence Charges until the room is re let ed A breach of par
68. ly displayed in all University residences and shall be binding on all resident and non resident residents The University s Fire 2 1 6 2 1 8 Policy can be viewed at www exeter ac uk staff wellbeing safety hspoliciesandguidance firesafety No student shall misuse any fire detection fire prevention fire safety or fire fighting equipment in University accommodation All residents including visiting residents must co operate with fire evacuation procedures Any student who intends to be away from accommodation overnight shall give advance notice of their absence to a the Residence Management team via the residence reception The University shall treat a student s breach of this regulation 2 1 or of any of the University s Fire Policy as a serious breach of that student s accommodation agreement which could lead to it being terminated The University shall report serious and or persistent breach of the University s Fire Policy to the Fire Authority and co operate in any prosecution which is brought as a result Residence Manager or a designated representative may refuse permission for a student to have an overnight guest on the grounds of fire safety for example if the maximum number of permitted guests has already been booked in for that night Residents must not light any fire in any University residence or the grounds of any residence or campus grounds No student shall bring fireworks or other e
69. me Teams are all volunteers who give up their own time to help new residents settle into university life They will help you through your first week and inform you of the organised events Keep your eyes on the notice boards for more information about events Accommodation fees Accommodation payment dates and non payment Accommodation Fees are due at the beginning of the academic year in full or in 3 instalments Term 24 September 2012 when you register with the University Term 2 7 January 2013 within the first 2 weeks of start of term Term 3 29 April 2013 within the first 2 weeks of start of term For 5 week contracts a fourth instalment is available Term 4 I7 June 2013 within 2 weeks Please note that NO invoices will be issued in respect of the standard Residence Charge as the amounts and payment dates are outlined in your accommodation offer which is available at online at https accommodation exeter ac uk eAccom Your accommodation offer will show the charges you are due to pay for all three terms or in the case of 5 weeks contracts it will show the four periods Please remember to reduce your term 2 and 3 accommodation payments by 150 per term Payment is due by the dates stated above The following penalties may be applied in the event of non or late payment 3 late fee applied to the full outstanding balance Sanctions Removal of IT and Librar
70. n is required to evacuate the residence When the bells sirens ring residents must proceed to the designated assembly point It should normally be possible for all residents to vacate the premises within 2 5 minutes If you discover a fire activate the nearest alarm leave the building and call the fire brigade immediately When calling the fire brigade always remember to identify your residence by road and city e g Lydford St German s Road Exeter EX4 6T Details of the fire evacuation procedure are displayed in your room The University Security Estate Patrol should also be called in all cases where emergency services are required in order to guide them to the incident From an external line the University Security Estate Patrol can be contacted on 01392 723999 or 263999 In the event of accidental activation the normal evacuation procedure should still be followed but please make a member of staff aware that it is a false alarm as soon as possible Your main responsibility is to ensure your own safety If you have a disability and may require assistance during fire evacuations you should ensure that you contact the Residence Manager when you arrive at University so that a personal evacuation plan can be drawn up If you have hearing difficulties and need a visual alarm you should contact the Accommodation Office via sid exeter ac uk when returning your accommodation agreement so that a suitable room can be allocate
71. n by a Manager or Supervisors after it has been cleaned to ensure standards are maintained Please Keep your en suite facilities clean and tidy at all times On cleaning days please pick up belongings and ensure sinks and showers baths are cleared for cleaning Keep your bedroom clean and tidy at all times On cleaning days please pick up belongings and ensure desks are cleared for cleaning Kindly take out your waste and recycling on a daily basis to the external recycling bins Bin stores are provided on site Report any faults to reception as soon as possible In communal toilets showers and bathrooms only use the facilities for the purpose for which they have been designed Kindly remove personal belongings after use and wipe surfaces of baths showers and remove hair etc from plug holes Shower rooms and toilets will be cleaned four times a week Keep communal areas clean and tidy Kindly take out waste and recycling on a daily basis to the external recycling bins Bin stores are provided on site In utility kitchen areas wash and put away all of your crockery and cooking utensils and ensure the sink draining boards and microwaves are cleaned after use Kindly clean up any spillages immediately Please place broken crockery in the separate bin provided in the kitchen Ensure the communal floor areas are clear of your personal belongings to ensure a thorough clean can be undertaken by staff Kee
72. n cleaned to ensure standards are maintained Please Maintenance issues To report any maintenance issue please contact your reception Cleaning services will not be provided at weekends bank holidays or University Closure Days Take out your kitchen waste and Staff normally work at varying times between the hours of 9 00am to 3 00pm Monday to Friday recycling on a daily basis to the recycling and bin stores provided on site Kindly place broken crockery in the separate bin provided in the Please note it may not always be kitchen possible to maintain the normal Wipe the hob and grill pan after use service level standards when staff are Always use suitable microwave trays on training courses annual leave or when cooking in the combination absent due to illness oven Kindly clean up any spillages Campus Services will notify residents immediately after use ies and will endeavour to maintain a Keep corridors and stairwell clear these are your FIRE EXITS service during any absences Ensure cleaning equipment is used solely for the use for which it is intended Kindly return to the storage area after use to allow other residents access to the equipment Use environmentally friendly alkaline based products to reduce the use of hazardous chemicals in your accommodation particularly the kitchen Ensure that your accommodation is kept in a clean tidy and safe condition If your room is found to be
73. nds in the University s reasonable discretion applies withdrawing interrupting or deferring from the University www exeter ac uk accommodation 2m All applications for remission of charges must be accompanied by written evidence Release Form signed by the Department for compassionate grounds such as the student s or their partner s long term or substantial illness material change in the student s personal circumstances likely to adversely affect their life or work such as bereavement or pregnancy the University s material is representation about the accommodation All applications for remission of charges must be accompanied by written evidence and only those supported by the students Guild Advice Unit will be considered Full details of the requirements to meet these criterions are available on request Where an application for refund or discharge of charges is accepted the University will notify the student in writing of that fact and arrange for any refund to be made as soon as practicable after the student vacates 3l 9 8 Where an application for refund or discharge of charges is rejected the University will notify the student in writing of that fact and give reasons for its decision Objections to the decision may be made under the students Complaints Procedure at www exeter ac uk staff policies calendar part otherregs 9 9 Astudent whose application for refund or
74. ntial accommodation shall be made in accordance with the students Complaints Procedure at www exeter ac uk staff policies calendar part otherregs The following officers of the University shall be responsible for dealing with requests from residents for advice Residents should contact the officers in the order stated ami acil EET A ii Inr WI lii LIE LIN FA I 10 2 1 With regard to academic matters welfare discipline and other residents in accommodation Designated Campus Services Staff member Residence Life Advisor Head of Student Support Services Head of Student Services 10 2 2 With regard to domestic matters in accommodation catering portering cleaning and room allocation Residence Manager Assistant Director Residences Operations Director Campus Services N B With regards to academic matters residents should seek advice in the first instance from their Personal Academic Tutor General information relating to the residential regulations Accommodation agreement Your accommodation agreement makes you legally bound to pay the fees for the full period as stated If you decide to leave your accommodation before your tenancy expires you will remain liable for the fees until a suitable replacement student one who is not already in University accommodation or has not been expelled from University accommodation takes your place The University has discr
75. o pay the accommodation charges are available via www exeter ac uk students finance howtopay The University shall not be required to make any repayment of pre paid charges except as set out in the University s accommodation agreement or in these Regulations The University shall not act as guarantor or pay charges for any student living in privately owned or leased accommodation Disciplinary procedures If a student is in breach of Regulations Applicable to University Residences or the terms of their accommodation agreement the University may in its reasonable discretion take disciplinary action against them in accordance with the University s Disciplinary Procedure set out in the University Calendar www exeter ac uk staff policies calendar part The University shall make these Regulations available to all residents before they take up residence and ignorance of these Regulations shall not be acceptable as an excuse for infringement of them The University s Disciplinary Procedure in the University Calendar www exeter ac uk staff policies calendar part defines which Campus Services staff may invoke the Procedure and their powers e g to impose penalties Nothing in these Regulations shall prevent the University from taking court proceedings where appropriate against a student who is in breach of their accommodation agreement or from reporting a student s actual or suspected criminal conduct to t
76. ook Mews Llewellyn Mews James Owen Court King Edward Court St David s Clydesdale Court Only residents who live at these locations may apply for a parking permit Application forms for parking will be available from Ist October 2012 at the relevant reception The deadline for applications is th October 2012 at 5pm You will be advised by email if you have been successful or not and permits will then be issued Please be aware these permits do not allow you to park on the main campus Permits are not transferable and should be displayed on the windscreen at all times A new application is required in October each year and the new permit will be issued following payment of the appropriate charge Permit holders must be owners or named drivers and have the relevant insurance documents There is a charge for a permit for the academic year charge available at time of application A limited number of permits are available for the above residences Permits will only be issued for the number of spaces available at that residence Possession of a permit at the above residences does not guarantee a parking space will be available Once all the permits have been issued a waiting list will come into effect Post and parcel deliveries Addresses of residences Birks Grange Village A to E New North Road Exeter Devon EX4 4PQ Birks Grange Village F to Q New North Road Exeter Devon EX4 4GA Brunel Close
77. ore the new term If you wish to return to your residences earlier than the Sunday prior to the start of term because of issues with travel arrangements you will need to contact the relevant reception at least 48 hours in advance A charge will be made for any additional nights at the appropriate nightly self catering rate see inside back cover and no catering will be provided on these additional nights www exeter ac uk accommodation 45 Index Accreditation Accommodation agreement Accommodation fees Accommodation payment dates Addresses of the residences Arrival information B B amp B accommodation Bedding Before you arrive Belongings Bicydle storage c Cafes restaurants and shops on campus Catered residences Birks Grange Village Blocks A E College House olland Hall ope Hal Lazenby Lopes Hal ardon Hall Nancherrow Pennsylvania Court Ransom Pickard South Cloisters harges for cleaning harges for removal of items eaning in catered residences eaning in self catered residence Code of conduct Collecting mail Complaints procedure Contact details Customer promise e D Damage and misconduct Damage charges Data protection Deposit Disposal of recyclable materials Disposal of rubbish E Early arrivals Early termination procedure Electrical socket provision Email communication Emergency Events F Food Family and couple flats Fire and
78. orrespond with you via the Student Information Desk Online You can access this service through MyExeter portal Help and Support tab Room inventory Your accommodation should be clean tidy and in good repair However if you have any queries about your room or the communal areas please contact staff via your reception You will receive by email or on arrival an inventory to complete and return within 48 hours of your arrival We strongly recommend that you take a few minutes to fill this in as it is a record of the way the room was found at the beginning of your contract If there is any damage when you leave you may find it difficult to prove that it was there when you moved in if you didnt return your completed inventory at the start of the tenancy Welcome meetings Welcome meetings are arranged to coincide with the majority of arrivals to introduce you to staff and members of the Residence Life team who will be looking after you whilst you live in residence Further information will be available upon arrival at your reception Freshers Week All new undergraduate and postgraduate residents will be given the opportunity to take part in the Freshers Week when there will be numerous events taking place Information about the events in Freshers Week will be available from August at www exeter ac uk newstudents Over the Arrivals Weekend you will find the Welcome Team located around the campus The Welco
79. ould have received for the rest of the enancy period n addition to the accommodation agreement the university has set regulations which protect and promote an atmosphere conducive to studying and living together It is everyone s responsibility to comply with these regulations and by doing so you will help to ensure that everyone enjoys their time in the residence A breach of the regulations is automatically a breach of the accommodation agreement and serious or persistent breach could lead to termination of the tenancy The full University Regulations applicable to all residents are available on www exeter ac uk staff policies calendar part otherregs and the Regulations applicable to University Residences and the Regulations applicable to University residences are available on pages 26 to 32 Some of the most important Regulations are summarised here with some extra useful information on the topics covered but you should also read the Regulations in full The Regulations may seem daunting at first but they are necessary to ensure that all residents are safe in the University s residences and that a few irresponsible residents do not spoil everyone else s enjoyment of their time in Exeter The Residence Life team and Campus Services Staff are primarily there for residents welfare and well being However designated members of Campus Services do have disciplinary powers that enable hem to deal with offences Pl
80. our residence has this facility by checking the website Please note that only registered University of Exeter residents are able to use the network connection provided in study bedrooms PCs and all other computer types for example Macs or PC running Linux can be connected to our network The IT helpdesk fully supports PCs and is presently investigating expanding the support it offers to Macs and PCs running Linux This service can assist users with IT related queries from support for the specific IT services offered by the University to virus and internet access problems The study bedrooms connected to our network are available with unlimited downloads and speeds of up to 20 Megabits through a wired network The internet connection offers virtually full access to the University network providing access to email personal filespace and the online learning materials for your course modules It also provides access to the internet All accesses are logged but only accesses to peer to peer services are restricted Other applications such as Instant Messaging Yahoo Twitter and Skype gaming and streaming media services iPlayer Windows Media Player and You Tube and connecting to the internet via a games console are also accessible These applications though are not supported by the IT helpdesk I rn E rE _ rd y fy Ld B All residents are required to install an
81. p corridors and stairwells clear these are your FIRE EXITS It is a criminal offence to tamper with fire equipment Use environmentally friendly alkaline based products to reduce the use of hazardous cleaning chemicals in your accommodation Note cleaning equipment must be used solely for the use for which it is intended If you wish to borrow a vacuum cleaner to clean your own bedroom please ask at Reception Ensure that your accommodation is kept in a clean tidy and safe condition If your accommodation is found to be in an unacceptable condition you may incur costs for cleaning or damages Cleaning in self catered residences A limited cleaning service is provided within the self catering flats which includes cleaning of communal areas kitchens corridors entrances stairwells communal toilets bathrooms and shower rooms on a regular basis It is the your responsibility to wash up and remove rubbish The cleaners will not carry out their duties if they are obstructed from doing so by dirty dishes pans etc No cleaning service is provided in your study bedroom You will be expected to clean your bedroom and en suite facility if you have one yourself Room inspections Regular inspections of bedrooms and communal areas will take place to ensure standards of cleanliness are being maintained At least 24 hours notice will be given of these inspections Where the levels of cleanliness are not acceptab
82. r queries please contact your reception Communal spaces The main common room for the use of all residents is located in Cross Keys Bar in North Cloisters In addition College House South Cloisters and Nancherrow have a common room with a TV for the use of the residents Common rooms are locked at pm Other communal spaces Students Guild the Students Guild Student Union has offices at St Luke s Situated at the side of North Cloisters Cross Keys Bar is the main common room for the use of all residents irrespective of residence It is situated on the end of North Cloisters and is open on designated nights during the week and for special events opening times will be displayed Charges apply for drinks and snacks consumed Amongst other activities the bar hosts the legendary Saturday night Bop starting at 10pm Cross Keys also functions as a common room for residents from all houses and is equipped with a pool table darts board and a big screen television regularly screening films and major sporting events a m TAL L es 2 oU a Y 7 7 Ld Cloisters Restaurant offers a space where residents can relax and enjoy a snack or a meal Coffee and cakes are served from 8 30am 3 30pm Lunch is served from 12pm to 2pm University shop St Luke s shop located near South Cloisters offers a wide variety of products ranging from stationery newspapers and m
83. repair a job done slip will be left indicating whether the work has been completed or if they need to return How long will the repair take Work across the campus is prioritised and staff will endeavor to respond within the following guidelines shown on page 19 however this can not be guaranteed If there are problems accessing your room or if new parts are required to complete the repair there may be a delay If the problem is of a serious nature we will endeavour to offer you alternative accommodation Please see page 20 for a response timescales and note that these timescales are based on the time the fault is received by the Property Services helpdesk of either the University or third party providers A time delay will occur when a fault is reported late in the day at weekends or during bank holidays and closure periods If you report the fault to someone other than the residence reception there may be a delay in communicating your request to the Property Services helpdesk What should I do if this does not happen If your problem has not been resolved within the guidelines stated above and you have not been notified that there is a delay please contact the residence reception Staff will endeavour to find out what is happening on your behalf The job done slip left in your room should indicate if the work was not completed Routine planned maintenance From time to time it is necessary to carry o
84. rices for replacing refilling or making good damage to any fire extinguisher will vary depending on the type and size of extinguisher Prices vary between 32 and 62 Fire blanket 37 00 30m hose pipe 83 00 Check fire smoke detector head 25 00 Check fire smoke detector head and replace with new detector head 50 00 155 00 Please note that in some instances it is not possible to refill fire extinguishers in which case the charge will be for a new extinguisher Replacement costs for furniture and equipment The costs shown below are indicative and may vary depending on their size and fittings in each room If charges are to be made for items not listed below you will be advised of the cost accordingly Bed frame 3 3 6 4 4 6 95 00 250 00 Desk chair 95 00 Mattress single 110 00 Kitchen bin plastic 35 00 Mattress double 150 00 Dustpan and brush 10 00 Mattress protector single 10 00 Mop and bucket 15 00 Mattress protector double 15 00 Replacement sofa 400 00 800 00 Coffee table 80 00 150 00 Kitchen roller blind approx 80 00 Wardrobe 150 00 400 00 price will vary depending on type size of blind Curtains bedroom 65 00 250 00 Lounge chair 170 00 250 00 Bedside cabinet 85 00 s Dining room chair 40 00 90 00 Ironing board 45 00 NET Mini fridge
85. roviders These partners will usually employ their own staff to carry out services such as reception cleaning and maintenance The University Accommodation Office is managed by staff employed by the University We also work very closely with a number of other support services from within and outside of the University Wherever you are living our aim is to provide a professional and efficient service Contents Welcome 2 Health safety emergency fire olland Hall 38 Before you arrive 2 and security information 15 ope Hall 39 International residents 2 Emergency 15 Lazenby 39 What we provide in your bedroom 2 Fire and safety precautions 15 Lopes Hall 39 Family and couple flats 2 Illness accidents and first aid 16 Mardon Hall 38 Electrical socket provision 3 Nancherrow 40 Your room i 4 NHS Direct 7 Pennsylvania Court 39 Arrival information 4 Salesmen cold callers and strangers 17 Ransom Pickard 39 First few days M 4 Security WT South Cloisters 40 Email communication at Self catered residences 42 Room inventory 4 Insurance 7 Birks Grange Village F Q 42 Welcome meetings 4 What s covered 17 Brunel Close St David s 37 Freshers Week 4 Keys 8 Clydesdale Court 38 Lost keys 18 Clydesdale Rise 38 pa ee ba d z Returning your keys at the end 18 Cook Mews 37 ponendi of contract Duryard a2 and non payment 5 G
86. rrival to learn further useful information about your accommodation The aim of he induction ts to answer many of your immediate questions When the site is available you will receive an email and it will take approximately 20 minutes to complete Please bring the printed confirmation page of he induction with you Please make sure you bring a form of identity with you so that we can issue you with a room key fob International residents The International Student Support Office at the University will be able to give you further advice and assistance regarding your arrival in the United Kingdom and travel to the University The International Students Guide available on www exeter ac uk internationalstudents prearrival prepare provides further useful information The International Student Support Office Welcome team will be based on the Streatham Campus on Saturday 5 and Sunday 6 September to help you settle in What we provide in your bedroom a bed with mattress wardrobe des desk chair shelves notice board curtains or blinds desk lamp or built in lighting above the desk with the exception of Rowancroft mirror washbasin with the exception of townhouses at Birks Grange Village and a small number of rooms in standard accommodation An en suite room will also have a shower room with handbasin toilet shower cubicle or wet room mirror light with shaver point In add
87. rsity Regulations If someone asks to see your ID card you are entitled to ask them for identification Do not hesitate to ask for identification from University staff or workmen who may seek access to your room in hall genuine workman or members of staff will be able to produce it It is a disciplinary offence to give your hall card to anyone else or allow them to use it www exeter ac uk accommodation Meals in catered residences In catered residences we provide you with a breakfast and dinner Monday to Friday and a breakfast brunch and dinner at weekends A sample menu is provided on our website at www exeter ac uk media universityofexeter campusservices accommodation pdf Term_2_Including Breakfast pdf Monday to Friday lunches may be purchased from a number of food outlets located on campus more details are available at www exeter ac uk campusservices cafesandshops retail If for academic reasons you are unable to take a meal please contact the Residence Manager via your reception to discuss alternative arrangements We do not offer kosher meals in catered halls however halal meat may be provided please contact your residence directly to discuss any specific requirements Pay as you go meals If you live in a self catered residence but would like the offer of home cooked meal you can come to any of the catered residences and purchase an individual meal For further information pl
88. s are available every evening should you have an urgent problem Two full time Residence Life Advisors lead the Residence Life team You can contact the team via e mail residencelife exeter ac uk Vacation Belongings Although at present the University or third party provider does not offer storage facilities we can provide you with a number of contact details of local storage companies After unpacking all combustible material must be disposed of immediately in the waste bins provided at the residence Please note storage space is not available for belongings sent in advance and if you are not bringing all your belongings with you you are advised to ensure that your belongings arrive after you have taken up occupation It is your responsibility to ensure that your room is left in a clean and tidy condition including the removal of all rubbish at the end of the tenancy The University or third party provider will pass on to you the costs of removing any rubbish or carrying out extra cleaning if you have not left your room in the agreed condition Your room should be cleared of all personal belongings The University or third party provider may dispose of any personal belongings left in rooms at the end of term if it reasonably considers that the items have no discernible value and it may pass on to the student any costs properly and reasonably incurred in the removal and disposal f an item appears to be of value
89. safety precautions First few days Freshers Week NAD 45 br 33 35 25 25 C2 Cn amp CJ Cn JA Cn MN C G Gas Guests meals H all committees ealth ealth safety emergency fire and security information eating Ow to pay l D cards nsurance nternational residents J lIness accidents and first aid K Keys L Litter clearance policy Lost keys M Maintenance guidelines for student accommodation Maintenance response times Meals in catered residences N NHS Direct Network connection via ResNet o Online statement P Pay as you go meals Parking Post Q R Receiving mail Recyding Redirecting mail Regulations Replacement costs for furniture and equipment Resident Life team Resident specifics Returning your keys at the end of contract Returning students Room inspections Room inventory Routine maintenance 14 13 43 5 15 13 17 19 20 14 16 21 14 22 23 24 25 p4 26 35 44 18 43 19 S Safes Salesmen cold callers and strangers Security Self catered residences Birks Grange Village Brunel Close St David s Clydesdale Court Clydesdale Rise Cook Mews Duryard Garden Hill House Holland Hall Studios James Owen Court King Edward Court Kingdom Mews St David s Lafrowda Lafrowda Cottage Llewellyn Mews Nash Grove Rowancroft Davies Francis Garden and Radford Houses and Studios
90. st of essential items to bring visit www exeter ac uk media universityofexeter campusservices accommodation pdf What to bring for catered halls pdf catered accommodation www exeter ac uk media universityofexeter campusservices accommodation pdf What_to_bring_ for_self_catered_residences pdf self catered accommodation maps showing the locations of the residences can be found on www exeter ac uk accommodation maps Keys fobs or cards for all residences are available from individual residential receptions Late arrivals If you arrive after Opm you may have to find overnight accommodation in the city and collect your keys the next working day If you know you are going to arrive after the Arrivals Weekend please tell us as soon as possible to avoid your room being re allocated to another student In order to assist you with your arrival we have a large team of staff and Welcome Team volunteers who will help you find to your new room offer guidance and answer any questions you may have First few days Email communication Once you arrive at the University Campus Services Residential staff will correspond with you by email We will only use your UoE email address and we will send you emails from exeter ac uk addresses These emails will contain important information therefore you should check your account on a regular basis throughout your tenancy The Accommodation Office team will c
91. t Please refer to the Regulations Applicable to University Residences page 26 section 2 2 for a list of permitted electrical items All electrical supplies in the residences operate at 240 volts and if used incorrectly can give a fatal electric shock For this reason all residents electrical equipment must be safe and in particular be CE marked have sound mains lead and plug be correctly rated for fuses fitted for the appliance and not be used in a combination which overloads the electricity supply Please note that high voltage hairdryers may overload the electrical supply and may not be able to be used in the residences n our partner accommodation UPP each room has an electrical trip switch fitted if your power goes off please try to reset his If for any reason your power does not come on please contact the UPP helpdesk tem with a high power consumption ie kettles hairdryers hair straighteners may cause the trip switch to shut the power off t is best to unplug all items reset the trip switch and plug each item in one at a time n studios there is also a trip switch for your cooking facilities nternational residents should be aware hat voltages in the United Kingdom may differ from their own country and they should check for this before using electrical equipment They should also note that in the UK electric is supplied via a 3 pin plug not 2 pin Further advice can be sought from the residence rec
92. tails about University policies are available at www exeter ac uk staff equality harassment and www exeter ac uk staff policies calendar part The University may move resident residents to alternative accommodation for their own safety or for the safety of others where there has been violence or where there is a serious threat of violence No item which is an offensive weapon which is likely to be used as an offensive weapon or which is an Imitation or replica of an offensive weapon shall be brought into University residences The University will treat a failure to comply with this regulation 2 3 3 as a serious breach of a student s accommodation agreement which could lead to it being terminated This regulation applies to licensed firearms which though they 2 5 4 2 545 2 3 6 2 4 2 4 1 DEM 2 4 3 LAA may be lawfully owned are not permitted in University residences The University s policy and guidelines on the use of illicit drugs and abuse of alcohol shall apply to all University residential accommodation and all residents shall be notified in the Drug and Alcohol policy www exeter ac uk staff staffwellbeing oh guidanceandadvice substance abusepolicyandguidelines d en 10293 before taking up residence The University shall co operate fully in any police investigation into the use supply or provision of controlled drugs or substance abuse Residents shall not smoke in an
93. tails of the one nearest to your room www exeter ac uk accommodation 39 RESIDENCES MANAGED FROM ST LUKE S Self Catered Residences Rowancroft Davies House Francis House Garden House Radford House and Studios Rowancroft Mews Rowancroft House Reception at Rowancroft Catered Residences College House Nancherrow South Cloisters There is a member of staff based in the following office Reception Radford House 01392 725816 The hours this office is staffed are generally 0am to 6pm notices will be displayed to indicate different opening hours If this office is closed please contact the reception at St Luke s Opening times are displayed on office door Reception at St Luke s The reception is located in the Campus Services Office Ground Floor South Cloisters Opening times are displayed at the reception but generally reception will be open from early morning until early evening Telephone 01392 724885 Email stlukeshalls exeter ac uk Campus Services The day to day residential and central facility arrangements are the responsibility of Campus Services staff All housekeeping and maintenance matters e g keys accessibility cleaning damage equipment failure and the general fabric of the accommodation can be dealt with by speaking to any of the staff at your reception Outside of normal working hours a Duty Manager is available to contact via the University Security Estate Patrol 01392
94. ter discovery to the Reception Residents must not lend their keys fobs or entry cards to anyone even if that person is a resident in the same building Residents must not make copies of their keys 2 4 10 No person shall sell events tickets 2 5 2 5 252 DRESS in the residences unless they are for the Residents Guild or its Societies or Hall Committee events sold in the main reception area Medical and health Any student who is diagnosed with or who has been in contact with an infectious or contagious disease e g meningitis or typhoid must inform the Residence Management team via the residence reception If the infection or contact takes place in the vacation the student shall not resume residence unless the Residence Manager or a designated representative is reasonably satisfied that there is no risk of disease affecting other residents and to this end they may depending on the circumstances but always acting reasonably request the student to provide a medical or quarantine certificate as a pre condition of returning to their accommodation The University shall make such reasonable adjustments as are necessary to ensure that disabled residents in University accommodation are not put at 254 a substantial disadvantage when compared with other residents and the University shall actively promote equality of opportunity for residents with disabilities If any student s medical cond
95. th out of office hours via a report to the reception or contacting the University Security Estate Patrol who will inform the Duty Manager Non urgent repairs reported on a Saturday and Sunday will not be dealt with until Monday the following week Serious emergencies For fire flood or other serious emergencies contact the Emergency Services on 999 and the University Security Estate Patrol on 01392 723999 or 263999 n other cases you should follow the procedures set out above www exeter ac uk accommodation 19 20 Maintenance response times Property Services Response Times for Repairs 2012 13 hour Emergency Immediate danger to personal safety Serious damage to building fabric or equipment Bomb warnings Gas leaks Major faults and loss of gas water or electrical power to whole building flat Serious flooding inside buildings Lifts general failure Major heating or hot water failure to whole building flat Fire alarm system faults 24 hours Urgent Communal doors lock faults or break in Bedroom doors lock faults or break in Secure and protect broken windows on the ground floor may exclude replacement of glass Repairs to light fittings or replace light bulbs where only one light within the room and causing a safety hazard Unblock toilets or urinal if this is the only facility locally available Clear main drainage blockages Temporary repair to flooring
96. tored in bike bags Residents shall not play ball games induding golf or engage in normally outdoor sporting pursuits in any residential building or in and around the grounds of residences except with the prior written permission of the Residence Manager Residents shall not play any games in corridors of residential buildings Residents shall not litter the shared areas of the grounds surrounding the residences No student shall bring any animal into any University residence or grounds unless it is for the assistance of a disabled person Care of the accommodation Residents must look after their accommodation as required by their accommodation agreements and their obligation under the general law to behave in a tenant like manner Residents must not display notices etc except as permitted by the accommodation agreement Residents may display notices etc in residences if they have been issued by the Students Guild or its Societies provided they have first obtained the Residence Manager s consent and had the hall residence and date stamp visibly marked on them Staff may remove any unofficial notice which does not carry the hall residence and date stamp No student shall deface damage or remove official notices of the University displayed by the Campus Services staff Residents must not display any item in or from their window other than small ornaments on internal windowsills and m
97. u Housing Aid Centre or Rent Officer Withdrawal or interruption of studies If you withdraw from the University or interrupt your studies you will be required to leave your accommodation You will need to complete a University Release form This can obtained from your College or from the Student Information Desk SID in the Forum Please ensure that all sections of the University Release form are completed and signed before you vacate your accommodation You should contact the Student Information Desk team to inform them of your expected date of departure and to ensure that all the relevant paperwork has been received Once you have dleared the room of your belongings please ensure all keys fobs and access cards are returned to the residence s reception The University will charge for any outstanding items Your responsibilities as a student There are approximately 5 500 residents in accommodation living in close proximity to one another To ensure the residences run as smoothly as possible every resident enters into a legally binding contract also known as an accommodation agreement with the University setting out the minimum standards of behaviour that we expect from our student tenants A serious or persistent breach of the contractual obligations entitles the University o terminate your contract If we are not able o re let your room in these circumstances we may still claim from you the rent we sh
98. ust not hang anything including washing from their window or place anything on external windowsills www exeter ac uk accommodation 6 2 6 3 6 4 6 5 6 6 6 7 Charges a Residents must pay their charges for University residential accommodation on or before the dates set out in their accommodation agreement also 7 shown in the University calendar at www exeter ac uk staff policies calendar part2 finance and in pA each student s offer Late fee charges as stated in the University s Fees Regulations www exeter ac uk staff policies calendar are payable for arrears Serious or persistent arrears will be regarded as a breach of the student s accommodation agreement which could lead to it being terminated The disciplinary regulations and 72 procedures applicable to residents in debt to the University www exeter ac uk staff policies calendar part2 finance shall apply to residents who owe accommodation charges or any 73 other payment due under their accommodation agreement The University shall by these Regulations warn residents that in accordance with the University s Ordinance 2 7 no person shall be eligible for any award by the University unless all fees charges Ja dues and fines owing to the University have been paid in full All enquiries regarding payment of accommodation charges shall be made to Student Information Desk Team located in the Forum Details about how t
99. ut routine and planned maintenance within the residences e g testing of portable electrical appliances gas safety checks etc In this case you will receive an email and we will display posters with the necessary information within the building At least seven days advance notice will usually be given Damage You will be charged for repair and maintenance required as a result of damage that you or your visitors cause A list of charges can be found on page 34 Routine maintenance aintenance problems must be reported promptly to the reception The matters are then reported to Property Services of either the University or third party providers for remedial attention please note that some of our residences are managed by partners who employ their own staff They are dealt with at varying speeds depending on the importance and pressure of work ofthe various tradespersons involved Please bear with us in this respect as we do endeavour to have work carried out as quickly as possible Please do not ask or expect your cleaner to report matters for you and please do not take it upon yourself o inform Property Services of either the University or third party providers as this often delays matters and can interrupt the flow of information Delay in reporting a fault or failure to follow the correct reporting procedure usually means a delay in getting he work carried out Only genuine emergencies can be dealt wi
100. utomatic central control system This is to ensure that energy wastage is avoided and to minimise emissions of carbon dioxide a key global warming gas It is also to minimise rising energy prices which are reflected in your accommodation charges The heating in University residences will generally be switched on between the months of October and May Buildings are not normally heated during the summer months For cost and health and safety reasons you are not permitted to bring your own heaters into residences and the University or third party provider may confiscate such items Please note that the temperature inside buildings will be artificially heated to 21 C During spells of cold weather you should dress accordingly Further details about heating in your residence is available through a guide on our website at www exeter ac uk accommodation or at your reception Health safety emergency fire and security information Emergency 999 or 12 is the number to call for the Emergency Services please do not use this number unless it is a genuine emergency False calls to the emergency services can be traced and callers will be prosecuted From an external line the University Security Estate Patrol can be contacted on 01392 723999 or 263999 To call Police with a non emergency please dial 101 Fire and safety precautions In an emergency the fire bells sirens sound and everyone without exceptio
101. versity has a basic insurance policy to cover your possessions whilst you are living in halls It is important that you check the limitations and exclusions of the policy to ensure that sufficient cover is in place for your individual requirements We strongly advise you not to keep large sums of cash in your room What s covered The University have arranged possessions insurance The cover provides protection from theft whilst your possessions are in your room The University cannot guarantee that all of your possessions will be insured so we strongly recommend that you visit our insurance provider s website via www exeter ac uk accommodation to find out if you need to extend the benefits provided to include cover for valuable items such as laptops mp3 players cameras musical instruments bikes and mobile phones when you take them outside of your room Full details of the cover provided quotations to extend the basic policy and how to make a claim can be obtained will be provided through a link on our website www exeter ac uk accommodation essentialinformation servicesandfacilities ar lil eat www exeter ac uk accommodation 18 Catt Drea FORGING ou yaw p 3 Turtle ais X IJ PR Keys Never lend your key fobs or cards to anyone not even your friends Key codes should not be given to people who do not have right of access and your keys should not be copied Lending or copying keys an
102. xplosive devices into any University residence or the grounds of any residence or campus grounds 2 1 10 Residents must not bring any furniture into residences Whether or not it meets current fire sal standards additional furniture fire hazard because over furni ety isa shed rooms impede means of escape 2 1 11 In any disciplinary action taken as a result of a breach of this Regu ation 2 the disciplining officers shall regard breaches of fire safety as serious matters and shall if proven impose the maximum penalty appropriate to the offence 2 1 12 Residents must vacate the building within 2 5 minutes failure to do so will be treated as a disciplinary offence 2 2 2 2 Electrical safety Residents shall not bring into University residences any electrical equipment except as permitted by Regulations 2 2 2 and 2 2 3 22 Residents may bring into catered accommodation a kettle stereo hairdryer personal computer and television Cooking equipment may only be used in the utility rooms provided in each residence 2235 catering accommodation the Residents may bring into self items listed in Regulation 2 2 2 and electrical cooking and food preparation equipment which may only be used in the kitchen area of the accommodation 2 2 4 Residents who need to bring electrical equipment other than as specified in Regulations 2 2 2 and
103. y The University s Grounds staff have a policy of alleviating the worst effects of ice snow leaves and algae on paths and roads We advise that you take extra care when the weather is bad and if you have a disability and may need extra help during such conditions please contact your reception In adverse weather conditions the University will issue regular communication to advise if any changes take place For residence specific information please contact your reception www exeter ac uk accommodation aj b NE EE T e lt PT 43 Student Services Centre The Forum project is an exciting new development for the heart of Streatham Campus creating an inspirational mix of outside and inside space and as part of the project a new Student Services Centre SSC The Student Services Centre provides a comprehensive range of services to residents and an invaluable resource for staff from its flagship Student nformation Desk It integrates ten student facing services Student Finance Registry Services Accommodation Study Skills Advice the AccessAbility and Disability Support Services International Student Support Multi faith Chaplaincy he Students Guild Student Advice Unit Student Counselling and the IT Help Desk You can access this service through your MyExeter portal Just go to the Help and Support tab to ask any questions at the Student Information Desk Onlin
104. y part of University residences Residents shall report any accident in which they are involved or any accident or incident to which they are witness in to the Residence Management team via the residence reception Security No student shall admit anyone into University accommodation unless they are known to the student or have shown proof of their identity to the student Regulation 2 4 1 shall not apply where entry is being forced and the student s personal safety is likely to be put at risk if the student resists Residents shall ensure that external doors are locked after they use them and shall not leave open any window when their accommodation is unoccupied The University is not liable for loss of theft of or damage to any student s property unless it is caused by the University s negligence or its employees or agents negligence or a breach of the University s obligations in the student s accommodation agreement www exeter ac uk accommodation 8 Zo S 2 4 6 2 4 7 2 4 8 DAS Residents shall accompany visitors guests in University residences after 1 30pm and if leaving after that time shall take them to the main doors and ensure the doors are securely closed after the visitors guests departure Residents shall show identification on request to any member of University staff Any student who loses his her key fob or entry card shall report the loss as soon as practicable af
105. y facilities Eviction from the accommodation Further action may also be taken via debt collection agencies and or courts to recover debts that remain unpaid This may severely affect your ability to obtain credit in the future Further details regarding fees payment deadlines and debt recovery procedures can be found on our website at www exeter ac uk students finance studentfees paymentdeadlinespenalties If you experience financial difficulties the Students Guild Advice Unit may be able to assist and offer impartial advice regarding your finances Please visit www exeterguild org advice for further details Further information regarding Student Fees and Student Funding can be found by visiting www exeter ac uk students studentfinance Contact details Student Finance Team Phone 08444 724724 number for UK and 44 1392 724724 for International dialling E mail sid exeter ac uk www exeter ac uk students studentfinance Deposit The deposit will be used towards your accommodation charges for Terms 2 and 3 at 150 per term on your University student account Therefore please remember to reduce your term 2 and 3 accommodation payments by 150 per term The deposit may however be used in satisfaction of any breach of your obligations in your accommodation agreement if you have failed to pay the university s invoice for that breach If you object to this use or deduction you may use the Students
106. y identified e g broken items but others are less obvious for instance cigarette burns in carpets Charges are made for damage as there is no allowance in the accommodation charges for any damage to the accommodation accidental or otherwise Damage should be reported immediately to the Residence Manager who will arrange for the repair The costs will be passed to those responsible You are responsible for any damage that occurs in your room unless caused by an insured risk in which case you may still be liable to pay a contribution towards the cost Where damage occurs in shared areas of residence the Residence Manager will try to ascertain who is responsible so that charges can be made accordingly It is expected that you will comply with requests made by a residence manager during the process of damage investigation If the Residence Manager is unable to identify the person responsible in communal areas of a flat house the cost will be charged equally to all residents of the flat house in communal areas of a residence outside a flat the cost will be charged equally to all residents who have access to the area An invoice will be raised through the University s Finance Services If you disagree with any charge for damage you have a right of appeal through the students Complaints Procedure Details available at www exeter ac uk staff policies calendar part otherregs complaints www exeter ac uk a

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