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OfficeServ Call User Manual

1. wo Cancels Option Purpose Auto Answer Sets the time for the OfficeServ Call to answer automatically Call Notifier Sets the time to clear the call notifier window Dial Duration Sets the time to retry if you want to dial continuously How Do You Set Time Out for Auto Answer The timer value entered in this field determines the delay before the program will automatically answer a call if that type of call has been flagged for Auto Answer You can enter the time out value in the AutoAnswer field of the Time Out dialog as shown above Enter a value between 1 and 60 How Do You Set Time Out for Call Notifier The timer value entered in this field determines the length of time the Call Notifier window will remain open You can enter the time out value in the Call Notifier field of the Time Out dialog as shown above Enter a value between 3 and 300 How Do You Set Dial Duration for Continuous Dialing The timer value entered in this field determines the length of time the application will wait before redialing when the Continuous Dial feature has been activated You can enter the retry value in the Dial Duration field of the Time Out dialog as shown above Enter a value between 10 and 300 27 d EasySet URL Click on the Options menu and choose the Set Environment gt EasySet URL option When the Easy Set URL dialog box appears you can enter the EasySet URL used to connect the easy set server in that dialog box
2. oe Stat If any of the Call Type options is selected OfficeServ Call will automatically answer that type of call after the time which is set in the Time Out option You have the option of clicking in the AutoAns panel of the Status Bar to change Auto Answer options How Do You Set Auto Trunk Call Back To set trunk call back automatically select the Auto Trunk Call Back option from the Station Setup menu To deselect the option click on the Auto Trunk Call Back option again Note that Auto Trunk Call Back doesn t work during conference calls and call transfers 36 CHAPTER 5 Call Control Services This chapter tells you about the Call Control Services The bottom half of the menu screen is called the Call Control View The Call Control View is used to access call control related services Details The call view has buttons for various call control functions and a call list to display the calls at the station Call List Header Purpose For external calls shows the caller id if available and it shows the trunk Number number and the DNIS Dialed Number Identification Services also if available For internal calls shows the station number Name Shows the name of the connected party Shows the status incoming call On Hold On Hold pending transfer On Hold Status pending Conference etc Duration Shows the connected duration of the call Details Shows whether the call is a Recall Call Back
3. cc ceecccecneeeeeeeeeeeeeaeeeeeeaeeeeeseeeeeseeeeeeas 106 How Do You Delete All SCNECUICS cecccceescecceseceeceseeceeseeecseseeeseaseessaneesssanseestees 106 How Do You Refresh States of the Schedules ee cceecccecseeeeeseeeeeesaeeeeeseeeeeeeaeeeeees 107 HOW Do Y OU SOrESCNeGUICS 2 1 scctotssc2cutecsaasanuteelaaivassuea A A A 107 CHAPTER 10 Gall Log S rviceS ia a cee 108 How Do You View Call LogS nnnonnnnoannnnennnnsnnnrrnrnnsrrnrosnrensrrernnrersnnrrrsnrensrrrrsnrersnneenne 108 a How Do You View All Call LOGS cccccccccseeceeceeeeeeeseeeeeseeeeeesaeeeeeseeeeeesaeeeeeeas 108 b How Do You View Incoming Call Log cc cceeccesseeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeas 109 c How Do You View Outgoing Call Log cccccceeccccseeeeeeeeeeeeeseeeeeeueeeeeesaeeeeeas 109 POW DO YOUSONM LOGS 2 sake ceictt tin ctettasstwacd aa a a 109 HOW DO YOu Print Eal Logs 2 iscactonceteomeccecennarnatutan cccteseeenais E EN ai Poesia terest 109 a How Do You Print Call Logs from File Menu ccecccccecceeeaeeeeeeeeeeeeeaeeeeeeas 109 b How Do You Set Up Different Types of Call Log Print Formats 109 How Do You Delete Logs 2 icsetarnncit a pamitsanisnaghsa hwcdieads tia taa niet vans Soa dee mateae 110 How Do You Delete Alli LOGS Z rva a a E e E E S A 110 How Do You Save Note of a Call Log ecccecccccseeeeeeaeeeeeeeeeeeeseeeeeeeseeeeeeseaeeesaaeeeeeas 111 How Do
4. Option Purpose tens Click on Call button if you want to set a call back on the busy station Callback 57 Option 2 gt Leave Msg Camp On amp OHV A gt gt Schedule Hang Up Purpose Click on the Leave Message button if you want to leave a message for the busy station Click on the Camp on button if you want to notify the busy station about your call is in waiting Click on the OHVA button if you want to intrude on the busy station Click on the Schedule button if you want to reschedule this call at some other time Click on the Hang Up button if you want to release the call What happens if the Trunk is Busy When You Dial an External Number When you dial an external number and the trunk is busy the Trunk Busy dialog box will be displayed to help you to quickly set the available options such as call back redial etc Option Callback Redial Trunk Busy Alkor selected Trunk Busy 2 Callback Q Hedial cont Dial 2 Schedule Purpose Click on Call Back button if you want to set a call back on the trunk or trunk group Click on the Redial button if you want to redial the number 58 Option Purpose D Click on the Continuous Dial button if you want to continuously dial the number Cont Dial 2 Click on the Schedule button if you want to reschedule this call for some other ie time 2 Click o
5. Ensure file 0f an of contact records is opened 3 Replace SN with ODDE application s service Mame 4 Replace TN with DDE application s Topic Name 5 Replace CMD with DDE application s command b Replace phone digits with CLID in the command e Run your selected DDE application server EXE file e Open the file of contacts if any in your DDE application server e Enter your selected DDE application s Services Name and Topic Name and the command which replaces SN TN CMD in the Command edit box Replace the phone digits in the command with CLID The Figure below shows how the dialog box would appear when Microsoft Access is selected as the other DDE application server Select the ODE Server Enable DDE for Incoming i search f Using Callers ID External Calls C Using ONIS DDE Program Program Other ect Path LA SGULOMINEWGOLOMINE EAE sha The CME Command MsAcess system _ Format w Ce oe Database File Path Leva Ok Cancel Help Here MSACCESS System OpenForm FORMNAME FORMFIELD CLID is entered instead of SN TN CMD Where 7 SN is Services Name for Access it is MSACCESS TN is Topic Name for Access it is System CMD is command for Access it is OpenForm FORMNAME FORMFIELD CLID FORMNAME The name of the form in Access FORMFIELD The name of the field in the form that contains the phone digits E g 117 MSACCESS System OpenForm LOG telNo CLI
6. When you launch the Excel Import Export successfully this dialog appears Excel Import Export Wizard _ x Start Excel Import Esport Vizard This wizard helps 1 import excel sheets into a phonebook table of an Officesery CTI product 2 export a phonebook table ofan Officesery CTI product into an Excel file Select a phonebook file OO EZ EET EE Cancel Export First click on the browse button in the picture above and select an OfficeServ Call phonebook file The OfficeServ Call s phonebook filename is Pbook mdb in the OfficeServ Call s program folder To import an Excel worksheet into the selected phonebook click Import button To export selected phonebook to Excel Worksheets click Export button 91 a How Do You Import Excel Worksheets into Phonebook If you click the Import button from the Excel Import Export Wizard dialog this telephone number format warning appears Excel Import Export Wizard Ja Mote The telephone number Field in the excel sheet should be in the Samsung OfficeServ Phonebook Format Confirm that the telephone number Format before performing import 1 InternalfExtension number only 2 Mobile Pager All the digits you enter when you dial number only eg 01695301114 3 0ther External Numbers country code area code excluding O local phone number eg 82 31 2791114 IF the imported telephone numbers do not Fit in with these rules it may cause incorrect search result
7. 787 1111 go through the logic from the first character of the OfficeServ Call format and Outlook format to the last adding and subtracting characters So you proceed as follows OfficeServ Call Format Outlook Contacts Format 12147871111 214 787 1111 From the OfficeServ Call format you need to delete the 1 country code D add a left bracket D before you use the first three digits of the OfficeServ Call format number in this example 214 but you use the X wild card to generalize the mask D XXX Then you want to add a right bracket followed by a space blank B D XXX B Then 3 digits of the OfficeServ number are to be used D XXX BXXxX Next we need to add the hyphen to the format D XXX BXXxX Then follow the last 4 digits D XXX BXXX XXXX So the mask required in this example is D XXX BXXX XXXX Summary Rules Wherever we have a digit in the OfficeServ Call number that we wanted to use in the Outlook format we use an X Whenever we have any digits in the OfficeServ Call number we don t want to use in the Outlook format for example the country code we delete them using D If there are other characters in Outlook that we don t have in the OfficeServ Call format we add them in providing they are allowable characters The mask is created in the Database Telephone Mask Formats dialogue box in the New Mask entry panel Click Add to move it to the Available panel and then Add
8. Enter EasySet URL Enter the Easvset UAL http htip eae You will also need to determine the EasySet URL When you run OfficeServ Call and EasySet at the same time the station setup options such as DND set by OfficeServ Call may not be updated instantly on EasySet You can refresh the EasySet status by clicking the Reload button in EasySet e System Tray When you want to load unload OfficeServ Call into System Tray select Set Environment gt System Tray option If System Tray option is enabled the notification window shown below will be displayed at the bottom of right corner in your monitor for an incoming call Ring Rind 5 Lee samsung Elec Engineer If you click on this window the OfficeServ Call Main window will appear and this window will disappear This Notifier will disappear when the Call Notifier timer expires See the Time Out Parameters section for the details of the timeout Only the CID number will be displayed when a matching contact is not found 28 CHAPTER 4 Station Setup You can set your station parameters with various features supported by your DCS Keyset This menu has the following options Item Purpose Station Lock Unlock Locks Unlocks the station from making or receiving any call Station Prog Msg You can leave a Station Programmed Message for your station Do Not Disturb Sets Resets your station to Do Not Disturb mode Call Forward Forwards calls from your
9. Enterprise IP Solutions OfficeServ OfficeServ Call User Manual Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1301 E Lookout Dr Richardson TX 75082 telephone 972 761 7300 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2005 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material PRINTED IN USA TABLE OF CONTENTS CHAPTER 1 NUT OCG ON esac ec cette ws ese nee sess ccc teecintsenecesai eco encereievedee seca teecoseeeee e 1 CONVONUONS seriau a EA EE E A 1 B T E EE T EN EE EA A I E A E A E E A T A T 2 Introduction to the Offic
10. This option is available only when the network database is connected If you have the same contact record on your local phone book and the network phone book the previous one will be updated If you select the Option gt Database Synchronization an OfficeServ Call Database Synchronization Scheduling Dialog box will appear Select the month week and specify the time This scheduler should be running on that scheduled time to execute the scheduled database synchronization If you click on Apply button changes will be saved If you click on Cancel button changes will not be saved but the synchronization scheduler will remain running If you click on Close button the scheduler will be terminated 33 Scheduler OfficeSer Call DB Synchonizati on Run DE Syncher every month on iom Aun DE Syncher even week or sun at 100 00 I Run Once Immediately alt 9716 2004 al 111 46 Apply Lancel lose 24 How Do You Change Phone Lines Options To change the currently used phone line select Option gt Phone Lines from the Option menu Selet A Subscriver Line Lines ocs Line 2017 Address 2017 Semice Provider Information Samsung OCS Service Provider From the above dialog box Lines means the current selected line and Address means the real phone address Lines Address iia DCS Line 2019 DCS Line 2020 service Provider IOCS Line 2021 OCS Line 2022 B
11. e SuperOffice4 0O e Maximizer for Windows For these applications you need only select the PIM application name the application s EXE file path and the database file to be opened for finding the contact record The DDE initialization based on the Services Name and Topic Name is handled by OfficeServ Call a OfficeServ Call as DDE Client to GOLDMINE If you have Enabled DDE and selected GOLDMINE as your Personal Information Manager PIM then you need to enter proper path of the GOLDMINE EXE i e gm4 EXE Choose your GOLDMINE CONTACT file containing the contact records If you are not sure about the path of the EXE run the entered EXE by pressing the TEST button When you click O K button to Select the DDE Server dialog a dialog requiring for user to enter Login amp Password for GOLDMINE appears DDE Server Information gt gt GULDMINE User Name Password 114 Enter your username and password if any When entered correctly DDE is initialized Guidelines for using GOLDMINE If it is a local number nnnnnnn then GOLDMINE stores it in the format aa nnn nnnn where aa denotes area code For numbers other then local area numbers you need to enter them continuously without any special character such as or etc for contact popup For example If your contact s phone number is aa nnnnnnn where aa is the area code you need to enter it as aannnnnnn in GOLDMINE Make sure to enter the correct GO
12. Does your excel sheet Fit in these telephone number rules Ves Mo If the telephone numbers in your source Excel file do not fit in this format click No modify the Excel file then try again If you click Yes an Excel File Selection dialog box appears Excel Sheet Import Wizard Select an Excel file to import DAProgram FilesiSamsung ElectronicsiiDCs Callinet_eng xls Cancel Hack ext Finish 92 Click the browse button and select an Excel file whose worksheet is to be imported Click Next and select a worksheet to import Excel Sheet Import Wizard Select a worksheet to import Sheet Sheet SEC Worksheet Example Data FA 1 name company ejoanghee Samsung a sungsik J Samsung 4 Woonghe Samsung AlHahong Samsung Bi vosoon K Samsung T SangDon Samsung o John Doe Samsung g Ray smith LSP omer e C C title Engineer Engineer Engineer Manager Manager Engineer Engineer CTO D E F a fas email mobi 1 2794609 shhong 1625 1 2792309 cdongsikt 11714 1 279S109 kschung 11531 1 2792816 csshime 11212 1 F969S9 secsyohe 11284 941863946 hyungwor deiz l 2 793099 ohystsa 1174 l t t93099 hjayleeit 11 41 Finish If you click on the name of a worksheet you can see first ten rows of the selected worksheet Click Next and select the range to import Excel Sheet Import Wizard Select the range to impart C Whole f Partial Bf fa fo eg AT FIO jf The fi
13. OfficeServ Call does not accept within a phone number WARNING Click the OK button to add a contact or the Cancel button if you decide not to add this contact If you wish to add another contact click the Add Next button The entered contact gets added to the database file and a blank Add Record dialog box appears with the Personal Info tab selected The Office No 1 and the Home No 1 entry will appear in the respective fields in the Detailed List View by default If you want to change the fields displayed click the left mouse NOTE button on the column header then select the field to display from the popup menu How Do You Edit a Contact a How Do You Edit a Contact Using Edit Menu Select the phone book contact in the Detailed List View and click on the Edit Contact option An Update Record dialog box will appear where you can modify the entries for the desired contact Update Record Whoo Lee Office 1 82 31 15603366 Co samsung Email slee samsung com Dept etwork R amp D Office Suwon P O Box 105 7 Title Engineer ddr E l Prey Next OK Cancel Click on the Prev or Next button to edit the previous or next record in the selected phone book If you click on Prev or Next button after modifying a contact those modifications will be saved automatically 81 b Other Ways to Edit a Contact You can also edit an existing contact by e Clicking the right mouse button after selecti
14. a A E E A AEEA E E meee E A E ate oe A E amie E eet ener A ETS 67 a r Edta bal arent entre ee RE a ee eee are 67 De JEISU VIEW Card VIEW ixk es cccstecea a E E E pE E i i 68 C Arange BES ss eancan ce Sea n e E E E hdaaavaetreudadtnets 68 d REMOSI BEF Sysiaasted cope ccee cient E E A 69 Ow RESIZE BLES curea manea aes ase a ica tana al eae et 69 Mae UALS VC ONS fed jecctten teenie crc act ee a E en aan eet dniee ee aeecaath 69 CAI CONTO lssi alata totectcsulancstsiee dict etaranmestsnaetouan vine lade belseos ees el seat alee 70 Ax Diagand DOD ie cesescch vente a n E i 70 De LM dae hes ete eae es esis octet esis octane ea init se cectm ese goatee cee ee eee eetie os 70 CM 9 Se ees ee ere ret re ele er eee ee ee 70 OOM TS UIOINS oie2 chee Shee sade te r Ea voto a a sear onen to E a 70 a Enable DT DS BLF Group ee secscocecesiosssodseunt evenidealelvensadsseosesencates duenseuevaderaaderns 71 b Load DT DS Configuration from BLF Database eee er 71 c Request Station Setup Information on Launching ccccecccseeceeeeeeeeeeeeeeeeeees 71 FATB sae rege ene ee rR tlle ee ee i eee en ee 72 CHAPTER 7 Directory SOIVVICCS css aa aaa aaa aa 73 Directory SOIVIGES uan avanti E T A ol Anenmiceauiebes 73 Selection VIEW MeNUS 34 25 6 8 a ee et eis Wane iin eee eh 74 petaild Lst Vew Menus ooreen e E a ane Ea aaa eed E seinen muna N 14 RAG ANG OD ee A E CabaveniutaveneidwvacsnaMuadadataminen 14 What isa PMONG BOOK ss ic
15. ccccccccecceeceeeeeeseeeeeeseeeeeesaeeeeeseeeesaeaeeeesaes 45 How Do You COnIGIENCE mesicrdaniorinsi io ieee E 45 a Conferencing from Call Control Menu ccccccseeeeeeseeeeeaeeeeeeeaeesesseeeesaeeeeesaaes 46 b How Do You Conference Using Hot Key ccccccccsseeeeeeseeeeeeseeeeesseeeeeeseeeeeens 47 c How Do You Conference Using the Conference ButtOn ccceeeeeeeeeeeeees 47 d Other Ways to Conference sich ston ssvunsanluietsiioenea aa a e 47 e How Do You Drop Parties from Conference cccccseececeeeeeceeeeeeeeeeeeeeesseeeees 47 How Do You Make a New External Call 20 0 cccccccccccecseeeeeeeeeeeeeseeeeeeseeseesseeeessaeeeesaees 48 How Do You Dial Continuously to Make a Call ec cccccecccesseeeeeseeeeeeeaeeeeeeaeeeeesaeeeeeas 48 a Other Ways to Dial Continuously ce cccceeccceeeeeeeeeeeeeeeseeeeeseeeeeeeaaeeeesaeaeeesaees 49 How Do You Redirect an INCOMING Call cc eeccceceeceeceeeeeeeeeeeeeseeeeeeseeeeeseeeeeeaeeeeeesaees 49 a How Do You Redirect a Call Using the Right Click Menu cccceeeeeeeee ees 49 HOw Do You Park am Incoming Call oi ceneitscdaccics watantiasd dewntvdoda locate E 50 How Do You Retrieve a System Holding Call cc cccccccccceseeeeeeseeeesseeeeesaeeseesaeeeeesaees 50 OW DO YOu PIGKUp a Call peenu T eanciaieun earesa 51 a How Do You Pickup a Call Using the Call Control Menu cccceeeseeeee eens 51 How Do You Tog
16. to make it Active Remember to remove all unwanted masks and move your most commonly required masks to the top of the mask list using the arrows on the right of the Active box 22 You may need to keep XXX or XXXX if you want to trigger on internal calls To deactivate a mask select the mask in the Active box and click on the Remove button above the box The selected mask will be moved into the Available box To completely remove a mask move the mask from the Active box into the Available box first Then select the mask in the Available box and click on the Remove button above the Available box Note OfficeServ Call and Outlook get your location information for dialing from the Windows Telephony settings located in your Windows Control Panel Contact Database You can choose the folder in which to search for the record It is set to the Contacts folder by default If you want to change click on the Browse button and the following dialog box will appear Contact Database Information Outlook administrator Microsoft Mail Shared Folders Personal Folders ow Deleted Items Outbox Sent Items Calendar Bie Contacts ioe Business Friends Cancel The Contact Database Information dialog box will show the entire folders of your Outlook program You can select only a Contacts folder or its sub folders 23 How Do You Set Database Synchronization Options
17. BLF You can perform a blind transfer for a connected call by dragging it from the Call Control View and drop it into an idle BLF The cursor will show B Xfr he sir lf you drag and drop a connected call with the CTRL key pressed a consultation transfer is established The cursor will show C Xfr Pe sir Drag and Drop How Do You Add BLFs You can add a set of BLFs one at a time by dragging BLFs from the BLF Panel and dropping them into the target group entry in the Group Panel This feature is available with the List View only Change your view option to the List View Select the BLFs to add to another BLF group and them onto the group Panel The cursor will show like this 99 CHAPTER 9 Scheduler Services This chapter tells you about the Scheduler Services provided in OfficeServ Call You can schedule outgoing calls set reset different types of call forwarding set reset DND Do Not Disturb and set reset station lock What is a Schedule It is a service which is triggered at a set date and time When you click on Scheduler Service in the Selection View it displays the schedule function selection menu SCneduler All Scheduled Outsoing Call Call Forvard Do Mot Disturk Station Lock You can view different Schedule functions in the Detailed List View by selecting them in Selection View For example when Outgoing Call is selected in Selection View you can view the scheduled outgoing calls only in
18. Control ragging ome number to Call Contro a ee eee ee View D ing Mobil ber to Call Control can i ee pee wee hs Dials the mobile number View Dragging a connected call in the Call Control View to BLF View Dragging BLFs from one BLF group to Transfer the connected call Add dragged BLFs to the target BLF group another Drag and Drop How Do You Dial Select the phone book contact in the Detailed List View Drag and drop into the Call Control View to dial a phone number The cursor will show Dial Pee tal If you drag from the Name Company or Office Phone and drop in the Call Control View the office phone number is dialed by default If you drag from the Home Phone column and drop into the Call Control View the home phone number will be dialed If you drag from the Mobile Phone column and drop into the Call Control View the Mobile Phone number will be dialed 98 f Drag and Drop How Do You Transfer a Call When there is an active call press the CTRL key and drag the contact from the phone book in the Detailed List View and drop into the Call Control View to transfer the call to the selected contact The cursor will show TRSF i Drag and Drop How Do You Conference a Call When there is an active call drag the contact from the phone book in the Detailed List View and drop into the Call Control View to add the contact to conference The cursor will show Conf eon f Drag and Drop How Do You Transfer a Call to a
19. Cook lace Help Fea 2 You can choose one of the items you want to schedule at any time Depending upon the item selected different controls will be enabled or disabled How Do You Schedule a Do Not Disturb If you wish not to be disturbed by incoming calls for a selected time or on some day Click on Edit menu and select New Schedule option to get the Add Schedule dialog box 101 Add Schedule W Remind Mote To Schedule Contact Popup P Destination C Call Forward Type of all Calls C Out Going Call om Elo rT C station Lock Sa Browse Haw M OK _ Cancel j Hel Freg gt a ai A A Click on Do Not Disturb option You can also enter a comment in the Schedule Note field if required Now click on the Frequency tab and enter the Date Time and Frequency for the DND option to be active How Do You Schedule a Call Forward If you wish to forward your calls to some other station at a selected time or on a specific day Click on Edit menu and select New Schedule option to get the Add Schedule dialog box Add Schedule W Remind Hote l To Schedule Contact Popup P C Do Not Disturb Destination fetei Call Forward Type of All Calls C Qut Going Call See DIN TAT Station Lock Browse i Paw a ak ancel Help Freq gt a ee SPE Click on Call Forward option Select the type of calls to be forwarded in the Type of calls pull down menu In the Destination f
20. Detailed List View The Detailed List View displays the scheduled function details frequency of the scheduled function and the time during which the scheduled function is active Function Frequency Time ie Do Not Disturb Weekly Every Mon 8 00 PM T B Set All Calls PD to 2002 Once From 2a 2002 8 12 P ic Make Call to 2021 Daily Frome t2 FPM To 814 Sch Station Lock Once From ee 002 8 13 F Sch Schedule Fields Description Shows the function set for a scheduled item such as DND outgoing Function call forwarding and the details of the scheduled item such as destination number vacant station message number etc Shows the frequency set for the scheduled item once daily weekly or Frequency Jea 100 Schedule Fields Description Time Shows the time set for the scheduled item Shows the state of the schedule item such as completed scheduled rescheduled etc State Edit Menu Options Purpose New Schedule Adds a new schedule Edit Schedule Modifies a schedule Delete Schedule Deletes a schedule Delete All Deletes all the selected schedules How Do You Add a New Schedule a How Do You Add a New Schedule from Edit Menu Click on Edit menu and select New Schedule option You will see the Add Schedule dialog box Add Schedule Ww Remind Hote To Schedule Contact Popup F Destination C Call Forward Type of all Calls r C Out Going Call Sanie OO Station Lock f a Browse Play
21. Outlook Each different format will require a different mask and the more masks you have the longer a search can take It may be worthwhile editing in Outlook to reduce these Common Masks OfficeServ Call will pass a phone number in international format For USA this is 11 digits starting with 1 as the country code then three digits for the area code then the 8 digits of the local number So for example a typical Dallas number may look like 12147871111 It is unlikely anyone would store a number in this format in Outlook A typical format for Outlook for the same number would be 972 987 2900 Note however that newer versions of Outlook have a selectable option that converts all new numbers into the International format Once you have entered or selected your required masks delete any unwanted masks and move the most commonly needed ones to the top of the mask list This list is accessed in order by the search program and tailoring the order can reduce the time required for the search 21 Custom Masks Please note that Outlook formats vary Outlook phone numbers are configurable into any format the user wants to use The task of the mask is to convert the inherent OfficeServ Call format into the Outlook format The mask can be constructed of the characters O to 9 B blank D delete character and X wild card character To follow the above example through and make a mask to translate 12147871111 to 214
22. Outlook Contacts and Web Contents lf you are using a network phone book the contact note will be stored in the ContactNotes folder under the network phone book folder If you mark the Save all contact notes in my computer all contact notes will be saved in your local ContactNotes folder afterwards Search Web Contents allows OfficeServ Call to open the default internet browser and insert a predefined URL with the addition of CLID or DID information The insertion of CLID or DID into the URL search string will tell OfficeServ Call to Insert either the current Caller ID or DID number into the URL Request String Enter the Request String Enter the request string to open a web page with CLIC or IBID http 7 La me E a o Eel Example http www google com search CLID amp btnG Google Search Note If you want to use other PIMs refer to DDE Support in OfficeServ Call 20 How Do You Configure Outlook Contacts Searching Properties The Properties button displays a dialog that gives details for the Outlook Contacts searching options Database Telephone Mask Formats x Contact Database Folder Name Contacts Browse Mask Formats New Mask Add Remove Available Active Mask Formats You can convert the OfficeServ Call phone number format to the one used in your Outlook contacts by applying a mask to the number It is important to be consistent with the format of numbers in
23. You Find a Log with given Keyword Select the Find option from the Edit menu A dialog box will appear Enter the keyword to find and click on OK button Find Log Keyword order OF Cancel If a call log with the given keyword is available it will be highlighted in the Detailed List View if not a message box will appear saying that no log was found with the given keyword How Do You Print a Single Log Right click on the call log in Detailed List View and select Print Log The log will be printed in detailed format How Do You Edit the Keyword and Call Note Right click on the call log in Detailed List View and select Edit Note An Update Note dialog box will appear with the call log details Click the button next to Note to get the Note dialog box Keyword and Memo fields can then be edited Make your changes and click on OK to save the new details in the call log database Update Mote Hame From To Date prama Duration 00 03 58 Status Connected Found at local Personall Note Keyword I Memo a EEA am Cancel Apply 111 How Do You Redial from Call Log List View Right click on the call log in Detailed List View and select Redial or double click the telephone number in the From To field to redial This will dial the number from the call log list The phone number in incoming call logs is in CNTY AREA NUMBER format except internal calls whereas the p
24. below explains the various menus and options associated with Directory Services Directory Services Menu Options Description Prints the selected phone book Fields to Print Sets up the printing parameters for a page Enable File Login to the OfficeServ Link for send receive messages Message Opens Send Message window to send a message to other Send Message OfficeServ Call users New Contact Adds a new contact to a phone book Edit Contact Modifies the selected contact in a phone book Edit Delete Contact Deletes the selected contact from a phone book Delete All Deletes all the contacts from the selected phone book Contacts Adds a phone book Delete Book Deletes a phone book Renames the existing phone book Directory Accesses a network phone book Network Connects to the network phone book Phonebook Disconnects from the network phone book Search Searches the given string in the phone book database If you click the right mouse button in the Selection View you will get the following menu items Selection View Menus Service Purpose New Book Adds a new book Delete Book Rename Book Local Directory Deletes a new book Renames the existing phone book Connect Connects to a network phone book Network Directory Disconnect Disconnects from a network phone book If you click the right mouse button in the Detailed List View you will get the following menu items Detailed List View Menus Item New Contact Edit
25. box appears from which the format for printing can be selected 109 The printout in Detail View will appear as shown below Name Basheeruddin Number 201 Date Duration 00 00 00 Call Note I Status Ring Back Name r Number 203 Date Duration 00 00 00 Call Note Status Ring Back How Do You Delete Logs Select the Delete Log option from the Edit menu The selected call log records will be deleted You can also delete logs by right clicking on selected call logs in the Detailed List View and selecting the Delete Log option How Do You Delete All Logs Click the Delete All option from the Edit menu Or right click on call logs in the Detailed List View and select the Delete All option All the logs of the selected type will be deleted Select Format a C Detail Yiew c Cancel co Hep WARNING If you click on Delete All option all the selected logs in Selection View will be deleted For WARNING example if in Selection View the Incoming Calls folder icon is selected then Delete All option will delete all the incoming call log records 110 How Do You Save Note of a Call Log Select the Save Note option from the Edit menu or right click on selected call log and select the Save Note option A File Save dialog box will appear Specify the file name and store the note in the txt file Then the call log note of the selected log will be saved How Do
26. do not install or use the enclosed SOFTWARE SOFTWARE LICENSE The SOFTWARE ts protected by copyright laws and international copyright treaties as well as Do pou accept all the terme of the preceding License Agreement If you select No the setup mill close To install OfficeSery Call you must accept this agreement 4 Next you will see the Switch Type Dialog Box Choose your switch type OfficeSery Call LC Setup Select the Type of the switch you re using OfficeSenv iDCS A2 Series DCS Al Series Other OCS Key Telephone Systems Note R1 Series and Other DCS systems are currently not supported 5 Choose the destination location where OfficeServ Call will be installed OfficeServ Call LC Setup Setup will install OfficeSery Call in the following folder To install to this folder click Next To install to a different folder click Browse and select another tolder Destination Folde C Program Files S amsung Electronics OfficeS er Call 6 Next you will see the Select Components Dialog Box Choose the components you want to install OfficeServ Call LC Setup Select the features you want to install and deselect the features you do not want to install Bir itficeSery Call re g OfficeServ Call Plus Desktop Call Control CTI Application 55 20 MB of space required on the C drive 2082 84 MB of space available on the C drive 7 The following dialog box appears Click Next button after
27. eao Pick Up or Cancel Help e How do you pickup a call from another station Dial the extension of the station using the Pick Up Call dialog box or use the pull down menu to choose any of the last 10 numbers dialed to pick up a call at a ringing station e How do you pickup a call from another group Dial the group number using the Pick Up Call dialog box or use the pull down menu to choose any of the last 10 group numbers dialed to pick up a call from a ringing station in another group Press Group Pick Up Grp P U button How Do You Toggle Between Calls In the case of a Consultation Transfer if the third party does not agree to speak to the calling party you can toggle between these two parties a How Do You Toggle Calls from Call Control Menu Click on the Toggle option in the Call Control menu only after the Consultation call is connected 51 After selecting the Toggle option the active call goes into OnHold transfer state and the holding call becomes active in the Call Control View F e Officesteryv Call root 2001 File Edit Directory all Control Station Setup Option elp _ S22SGG4OS Name Company Office Home Mobile S Lee Samsung e021 15083366 15553366 F 1 2005 Connected 00 00 36 2004 On Transfer Hold 00 00 57 Fwa None DNO Locked CallBack Msg List Auto ANS b How Do You Toggle Calls from Call Control View Click on the Toggle button in the Call Co
28. etc Call Control Buttons Buttons Purpose To make a Call To answer a call or unhold a call To release an active call To hold an active call To transfer an active call 37 Buttons To conference Call Control Menu Options Dial Answer Release Redial Hold Transfer Conference Make New External Call Continuous Dialing Redirect Park Pick Up Toggle Page send DTMF Call Back Leave Message Camp On OHVA My Voice Mail Leave Voice Message Transfer to Voice Mail Call Recording with Voice Mail Purpose To Toggle between calls Consultation Transfer Case Only To Redial the last number To Continuously dial the last number Purpose To make an Outgoing call or to dial on the current call To answer an incoming call or retrieve a holding call To release an active call To redial the last dialed number To hold an active call To transfer a call to another station To conference To make a new outgoing external call To continuously dial the last dialed number To redirect the incoming call to another station To park the trunk call at another station To pick up a call from another station group To toggle between two calls To page a zone To send DTMF Tones To set the busy no answer station to call back To leave a message for a busy station or a station which does not answer To indicate to a busy station that your call is waiting To intrude into a busy station To open your
29. ike 200 fie HE When the other party answers click on Call Control menu and select Conference option again If the other party does not answer you can release this call and get connected to the original party using the Release menu button If you want to add another party to the conference click on the Conference option enter the number and dial Once you are connected to the party press the Conference button to include the party into the conference The status of the calls in the call list which are already in conference goes into OnHold Conf till the party is included in the conference You can add a maximum of five parties to the conference When the other party answers select Conference option again to add this party to conference The status in the call list displays conference If the party does not agree to join in the conference you can release the party and get back to those already in the conference 46 b How Do You Conference Using Hot Key While there is an active call press F7 function key to conference The Conference With dialog box will appear Enter the number of the party to conference with c How Do You Conference Using the Conference Button While there is an active call click on the Conference button to add a party to make a conference you will get the Conference dialog box Enter the phone number of the party to be included in the conference The connected party will go OnHold pending Co
30. may take seconds per line to read station setup information depending on performance and load of your switch Therefore it may take quite long time to refresh all the devices of a group If you only want to refresh call state click No Otherwise click Yes e Resize BLFs You can resize BLFs if the display is in Card View Move the mouse pointer to the bottom right corner of the top left BLF then the mouse pointer changes to a resize arrow Oe Ld 06 O26 S55 DCS Linef OCS Line OCS Line Home Drag the resize arrow The new size will also be applied to the other BLF groups f Status Icons BLF Type ion Device Status Call State Device Normal Idle Dialtone Ringback Ringing iy Connected 69 BLF Type ion Device Status Call State Conferenced OnHold Em s Disconnected p 0 DND NA N A OutofService N A Unknown Station Speed Dial Speed Dial i l User Defined Speed Dial Call Control a Drag and Drop You can perform a blind transfer on a connected call by dragging it from the Call Control View and dropping it into an idle BLF If you drag and drop a connected call with the CTRL key pressed a consultation transfer is established b Dial Double click the idle BLF or Speed Dial BLF to dial its telephone number Or select a BLF click right mouse button and select Dial option from the context menu c Pickup When there is a call ringing double click the BLF to pickup th
31. s record The contact s record is not popped up It is better to keep the Maximizer application maximized in the background Note for All PIMs GoldMine SuperOffice Maximizer If you get the following error when you select any of the above PIMs it means that DDE has not been initialized x AN Selected DDE application Filepath incorrect check Option DDE menu The solution is to run the EXE file for the application you have selected Go to Options Set Environment DDE and enter the path of the program file and database file correctly Then click OK on the dialog box to reinitialize DDE Remember if you simply click OK on the error message box above you cannot see a contact popup for incoming calls since DDE is not initialized Q If you close OfficeServ Call with DDE enabled then when you start OfficeServ Call again DDE is initialized automatically f General DDE Support OfficeServ Call can work with other applications acting as DDE servers Select the Other option in the DDE Program combo box if you want to select an application other than that already mentioned The following steps explain how to use this feature e Select the Other option in the DDE Program combo box dropdown list on the Select the DDE Server dialog box e A help dialog box appears shown below giving instructions you should follow 116 Important Checks i 1 Ensure your selected ODDE application is running
32. scheduled time of execution or to change the time of execution Call Log Services OfficeServ Call s Call Log maintains a record of all incoming and outgoing calls from the digital telephone while the application is active Call log records contain a Notes field for recording information about a particular call and a Keyword field to enable the logs to be searched OfficeServ Call allows you to print individual Call Log records selected Call Log records or an entire Call Log This will allow you to archive hard copies of the logs for later perusal Busy Lamp Field View The BLF view is a distinctive new feature of the version 5 1 It can be used to monitor all the stations and trunks in a user configurable BLF view You can drag a connected call from the call control view and drop the call to the BLF view to transfer it You can also make a call or pick up a call by double clicking the BLF CHAPTER 2 Installation System Requirements Computer System e Microsoft Windows 2000 Service Pack 2 or higher Windows XP Service Pack 1 or higher operating system software e Pentium 4 1 6 GHz or higher microprocessor e 512 MB or higher RAM e 20 GB or larger hard disk drive e CD ROM e 10 100 Network Interface Card NIC e Standard VGA monitor keyboard and mouse e TCP IP configuration e Database Engine Microsoft Jet 4 0 SP3 or higher MDAC 2 7 or higher e File and printer sharing for Microsoft Networks has
33. test D e 62 c Rename a Group Select the BLF group to rename from the Group Panel Click the right mouse button and then select Rename option otal Station Total Trunk D TOS New Group Delete otal Station Total Trunk Enter a new group name into the edit box You cannot delete or rename the default BLF groups d Refresh Groups Select a BLF group to refresh and click the right mouse button then select Refresh option otal Station Total Trunk DTDS Mew Group Delete Rename 63 Then the selected group members are read from the database and the BLF Panel is refreshed If you select the Refresh option without selecting any BLF group the entire BLF group list is refreshed New Device To add a device into a BLF group click right mouse button on the BLF Panel of a user defined BLF group and select the New Device option ial Pick Up New Speed Dial Edit Lamp Delete Lamp List View Arrange Lamps By Refresh The New Lamp dialog box will appear New Lamp Number 201 Mame Operator Mote cance Select a new device to add from the combo box and edit the name and note if needed Click OK to add a new device New Speed Dial You can add a user defined speed dial into a BLF group Click right mouse button on the BLF Panel and select New Speed Dial option The New Lamp dialog box will appear 64 Mew Lamp umber 32633505 Name H
34. this case you would get a printout of all the details in the phone book that you have selected in the Selection View b How Do You Print a Single Contact Click the right mouse button in the Detailed List View after selecting a contact then choose Print a Contact The selected contact will be printed with the options set in Page Setup 88 Sending Messages to OfficeServ Call Users You can send and receive text messages to from other OfficeServ Call Users There are 2 Message options in the File menu Message Enable and Message Login Print Fields to Print Enable Message send Message Exit a Enable Message You have to login to the OfficeServ Link to send receive messages If you select the Enable Message option OfficeServ Call sends a login message to the OfficeServ Link When the login succeeds the Enable Message option is checked Print Fields to Print Enable Message send Message Exit If other OfficeServ Call users send messages to you while you are logged in the message window is open and the messages are displayed To avoid receiving messages select the Enable Message option once again Then you are logged out and the Enable Message option will be unchecked b Send Message If you want to send messages to other OfficeServ Call users select the Send Message option Then the Send Message dialog box appears Select the destination extensions in combo box of the 1 window ent
35. to Auto Answer occ eccccecccceeecceeececeeeeesaeeeseueeeseeeesees 36 How Do You Set Auto Trunk Callback 2 0 0 0 cccccccccccesececeeeeeeeeeeseeeesseeeesaeeeeseeessesessaes 36 CHAPTER 5 Call Control Services cccccececeeeeeeeeeeeeeeeaeeeceeeeaaeesesecaaeseanssaseseaessensssessanesaes 37 CaM ST gean a E Aa a a da inteianee teaatcais 37 Call Contool BUNORS crnina a aa a a 37 Cak Contoren nerra cer eee t a sere ere eaten nee a emer ere tee E arene eee eer eet 38 OW Doe sVOu Make a Callies ona an sae Senne deena re E nea date eats 39 a How Do You Make a Call from the Call Control Menu ccecceeeeeeee scenes 39 b How Do You Make a Call Using Hot Key ce cccccceeeeceeeeeeeseeeeeeeeeeesaeeeeens 39 c How Do You Make a Call Using the Dial Button ec ceeccceceeeeeeeeeeeeenees 39 d Other Ways of Making a Call ccccccccccsesecccesseecceseecseseeeceeaseesseueessseseeessaaees 39 How Do You Answer a Gall T ieee ee esac a aia aai 40 a How Do You Answer a Call from the Call Control Menu ccceeeeeeseeeeeees 41 b How Do You Answer a Call Using Hot Key 00 0 0 cccceecccesseeeeeeeeeeesseeeeeeeaeeeeeas 41 c How Do You Answer a Call Using the Answer ButtOn cccccsseeeeeeeeeeeees 41 d Other Ways You Can Answer a Calll cccccccccccseeeeeceeeeeeeeeeeeeeaeeeeesaeeeeesaaeeeeeeaes 41 HoW Do Yo Release a Call l nnde a a E iacladaendeaeds 41 a How Do Y
36. you do not answer On Busy If call is Busy or No Answer the call is forward to designated number No Answer when you select this option Forward your external calls to an external number The external call forward will be disabled when you are using OfficeServ systems External Calls Instead you can set an external numbers as a forward destination regardless of the forward type with the OfficeServ systems Forward incoming calls to another station if your station is set to DND DND Forward mode 32 c How Do You Reset Call Forwarding Click on Station Setup menu and select Call Forward option The Call Forward dialog box will appear Click on the Clear button to clear all types of call forwarding at your station Click on the Call Forward Tool Bar button to get the Call Forward dialog box Click on the Clear button to clear all types of call forwarding at your station If forwarding is set for any type of call the Status Bar of your station will display this You can also click on this highlighted panel of your Status Bar to get the Call Forward dialog box How Do You Redirect Calls to Follow You You can redirect your calls from another station to your current station Click on Station Setup menu and select Follow Me option This will display the Follow Me dialog box Enter station number from which all the calls will be forwarded to you If there is an incoming call at that station the call will be redirected to your
37. 88 D How Do You Printa Single COMA zasne aa A E A 88 Sending Messages to OfficeServ Call Users O o ceccececcesecsecessecescerstessesertserteresterereeres 89 a Enable Message PSS ezacas sxpziacscansavesteccatlvrsiatiantoniesntdetliieate ntl cetencepicteetbuvenetastoeccte 89 b Send Message P S ccceccccececsecessecessescecescecescaceavsceevaceacesvsteevatervatertateevtessereateres 89 How Do You Import Export Excel FileS 0 20 0 cccccccccceccccsececeeeeeeeeeeeeeeceseeceseeeeeseeeesseeesenes 90 a How Do You Import Excel Worksheets into Phonebook cccceeceeeeeee sees 92 b How Do You Export Phonebook Tables from Excel Worksheets 006 96 CHAPTER 8 Drag and Drop ServiceS iscsi sacasecccre genset sth cste eee ees td cede ees 98 Drag and Drop How Do You Dial s tussccsssswunate ds acnselantaimedunsctneounpleaueautecussehasianeds 98 Drag and Drop How Do You Transfer a Call cccccccccseeeeecaeeeeeeeeseeeseeseesaeeeeseeseessaees 99 Drag and Drop How Do You Conference a Call cccccceccccseeeeeeseeeeeseeeeeesaeeseeseeeeeeaees 99 Drag and Drop How Do You Transfer a Call to a BLF ec ccecceecceeeeeeseeeeeeneeeeeeaees 99 Drag and Drop How Do You Add BLES occ cecscirs eetdancdcakelaletewcinas seu a tease 99 CHAPTER 9 Scheduler Services ecssectete sie shaceccsteserecedcetenccinstantegecdeatecvcdcevetereetepeereiuencectd 100 VAL ars he e a B esio a roe cer ere me ee or e
38. Busy dialog box will be displayed Click on the Redial button to call the number again f How Do You Hold Retrieve a Call You can hold your active calls and retrieve them from the call list in the following ways a How Do You Hold Retrieve a Call from the Call Control Menu To hold a call click on the Hold option in the Call Control menu when there is an active call The held call will be displayed in the call list Status Duration Details You can retrieve this call by selecting the held call in the call list and clicking on the Answer option in the Call Control menu 42 When a call is put in hold state it will go to the Call List and shows that it is ON HOLD If you do not retrieve this call within the set time it will come back with the reason as a NOTE HOLD RECALL This is to avoid anyone waiting continuously for you to answer b How Do You Hold Retrieve a Call Using the Hot Key Press F5 function key to hold a call To retrieve this call press the F3 function key c How Do You Hold Retrieve a Call Using the Call Control Button Click on the Hold button to send the active call to OnHold state in the call list To retrieve this call select the call from the call list and click on the Answer button d Other Ways to Retrieve a Call Using the Right Mouse Button in the Call List Click the right mouse button on the held call in the call list and select the Answer option to retrieve the held call U
39. Contact Print Contact Delete Contact Delete All Copy Paste Import Smart Control Phonebook Dial Schedule Call Transfer Conference Drag and Drop Item Drag and Drop a contact from Detailed List View to Call Control View Purpose Adds a new contact to a phone book Modifies the selected contact in a phone book Prints the selected contact using the print options you selected Deletes the selected contact from a phone book Deletes all the contacts from the selected phone book Copy selected contacts into the clipboard Paste copied contacts into the current phonebook table Import a Smart Control Network 4 1 phonebook Dials the office phone number of the contact Schedules a call to office phone number of the contact Transfers a call to office phone number of the contact Adds contact to conference at office phone number Purpose Dials the contact at office number if there is no active call Adds this contact to the conference if there is an active call N IN Item Purpose Drag and Drop a contact from Detailed List View to Transfers the active call to this contact Call Control View by pressing the CTRL key What is a Phone Book A group of contacts is called a phone book A phone book can have any number of contacts You can create your own phone books and delete them What are the Default Phone Books The default phone books will always be there in the system The default phone books canno
40. D Here LOG is the form name amp telNo is the field in this form containing the phone digits CLID should be entered instead of the phone digits in the DDE command Click the Format button and enter the different phone number formats based on the number of phone digits in the Phone Number Formats dialog box Format Based on No of Digits Enter the different phone number formats as expected by your selected DDE apolication 3 dicits ER g digits axannnns 4 digits innn 10 diqits al HKKRRRRAKE 5 digits innn 11 digits b MHXEeHeMHex E digits innn 12 digits c Hinn r digits eee 13 digits d HAHAH G digits eeun 14 digitaje MHERMMENAMENES The dialog box shown above displays the default formats for the various sizes of phone numbers The formats you enter should match the formats in your selected DDE application server This is necessary as different PIMs store the phone numbers in different formats depending upon the number of digits in the phone number OfficeServ Call needs to know in what format the phone digits are stored in the selected PIM depending upon the number of digits OfficeServ Call formats the number according to the format entered above and sends it to the PIM for a search Click OK on the Select the DDE Server dialog box If the followi
41. Dial button Once you are connected to your voice mailbox use your keypad or the Send DTMF feature of OfficeServ Call c How Do You Transfer a Call to a Voice Mail You can transfer a connected call to a voice mail extension Select the Transfer to Voice Mail option from the Call Control Menu Enter the extension number and click the Transfer button Transfer To YM gt ee Gane i hii a zl 6 mo ranster Bec aaa 56 d How Do You Record a Call with Voice Mail Device You can record a connected call with your voice mail device If you have a connected call and you want to record it select the Call Recording with Voice Mail option from the Call Control menu Once recording starts a recording icon will be shown with a call in the call control view and the Call Recording with Voice Mail option will be checked lf you want to stop recording select the checked Call Recording with Voice Mail option The call icon will be restored and the menu option will be unchecked You can play the recording like any other voice messages My Voice Mail option from the Call Control menu helps you to connect your voice mailbox What Happens When You Dial a Busy Station If you call a station that is busy the Station Busy dialog box will appear from which you can choose the type of operation you want to perform Station Busy otatio 2004 is busy 2 amp Callback Leave Meg Schedule
42. EasySet This feature works only if your telephone system supports OfficeServ EasySet and OfficeServ EasySet has been installed on a web server on your site If you select the Open EasySet option for the first time the EasySet URL dialog will appear Enter EasySet URL Enter the Easvset UAL http htip Gta The URL should begin with http If you click on OK the entered URL will open in the web browser This URL is saved and used from now on If you want to change the URL select Option Set Environment EasySet URL The F12 function key is the hot key of Open EasySet How Do You Change DDE Options To change DDE Dynamic Data Exchange related options select Option DDE Option from the Option menu DOE settings Reinitialize DDE Uninitialize DDE a DDE Settings Check the Enable DDE for Incoming Calls checkbox if you want DDE for incoming calls You can specify the call type i e enable DDE for internal incoming calls or external incoming calls or both You can also specify whether the contact search should be based on Caller ID or DNIS Dialed Number Identification Services Select the database application of your choice such as GoldMine This application will be a DDE server and OfficeServ Call will be a DDE client Enter the selected application s EXE file path in the program s Path box You can even browse to find the EXE file using the Browse button Ent
43. Edit a Schedule You can edit a selected schedule in the Detailed List View by clicking the right mouse button and then clicking on Edit Schedule How Do You Delete Schedules a How Do You Delete Schedules from Edit Menu Select the scheduled items to be deleted from the Detailed List View and click on Delete Schedule in the Edit menu b Other Ways to Delete a Schedule You can delete a selected schedule in the Detailed List View by clicking the right mouse button and then clicking on Delete Schedule How Do You Delete All Schedules If you want to delete all the scheduled items that are currently visible in Detailed List View click on Delete All option in the Edit menu An OfficeServ Call dialog box will prompt for confirmation x A Are you sure to delete all the schedules D e Click on Yes if you are sure otherwise click on No WARNING If you click on Delete All all the scheduled items which are currently selected in Selection WARNING View will get deleted e g if DND folder icon is selected in Selection View then all the DND schedules will be deleted To sort the schedules in Detail List View click on the header for that particular column For example if you click on Function it will sort all the scheduled items according to function DND Forwarding etc Sorting is available on Function Frequency Time and State 106 f How Do You Refresh States of the Schedules If you want to refre
44. LDMINE EXE file as the username and password are passed along with it If you enter any other EXE file there is a chance of the program NOTE crashing b OfficeServ Call as DDE Client to SuperOffice If you have enabled DDE and selected SuperOffice4 0 as your PIM you need to enter the path for the SUPEROFFICE file SUPEROF4 EXE If you are not sure about the path of the file run it by pressing the TEST button Even if you have not logged on to SuperOffice it still shows the contact pop up Guidelines for using SuperOffice4 0 1 If your contact s local area is the same as yours you need to enter only the number 2 SuperOffice doesn t show a popup for numbers having more than eight digits If you have entered the number in the form aannnnnnn where aa indicates the area code then you cannot view the popup c OfficeServ Call as DDE Client to Maximizer for Windows If you have enabled DDE and selected Maximizer for Windows as your PIM you need to enter the path of the Maximizer EXE file MAXWIN EXE If you are not sure about the path of the file run it by pressing the TEST button When you click OK on the Select the DDE Server dialog box DDE Is initialized with Maximizer as the DDE server Guidelines for using Maximizer for Windows If you have entered a username and password to access the database in Maximizer then Maximizer must be running prior to initialization of DDE 115 Maximizer only points to the contact
45. M DCS Line 2023 DCS Line 2024 When you click the dropdown button of Lines you will see a list of available lines You can select one of those lines You have to select a line such as 2XXX 3XXX which corresponds to your real phone line After changing the current line 2014202 you will see the following dialog boxes xij i A DCS Line 201 has been closed A DZS Line 202 has been opened 25 How Do You Set Environments a Station Password Select the Option gt Set Environment gt Station Password option to set the Station Password Enter Password Enter the password eee You will be asked to enter the station password when you try to lock unlock your digital telephone this will also be required to access the station programmed message list or to open the BLF window b Page Zone Names Select the Option gt Set Environment gt Page Zone Name option to set Page Zone Name in the Page Zone Names dialog box F Fage Zone Names Paging Zone one Mame pme o ooo A A a J eaea Apply I Help Select the zone you want to set and click on OK button 26 c Time Out Parameters Click on the Options menu and choose the Set Environment gt Time Out option When the Time Out dialog box appears you can set the time out in seconds for the Auto Answer Call Notifier and Dial Duration retry intervals E gt Timeout Yalues Suto Answer Call Notifier Dial Duration
46. RANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE THE ACCOMPANYING PRODUCT MANUAL S AND WRITTEN MATERIALS AND ANY ACCOMPANYING HARDWARE NO LIABILITY FOR DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL SAMSUNG OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Samsung Telecommunications America L P 123
47. This manual includes a phased description of OfficeServ Call from a fundamental understanding of the processes that shall be performed for the use of OfficeServ Call Also the layout of this manual is useful for users to select and read only the contents that they need to check Before using the OfficeServ Call users need to be familiar with this manual Keep this manual handy before installing or using the program If you have any question or problem while using the OfficeServ Call program contact your local distributor Conventions The following special paragraphs are used in this document to point out information that must be read This information may be set off from the surrounding text but is always preceded by a bold title in capital letters WARNING Indicates a potentially hazardous situation which if not avoided could result in death or WARNING serious injury CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or CAUTION moderate injury It may also be used to alert against unsafe practices NOTE Indicates additional information as a reference OPERATION PROCEDURES Indicates the operation procedures that should be executed in order Overview Introduction to the OfficeServ Call OfficeServ Call is a call manager application which supports contact management scheduling and call logging as well as providing access to some digital telephone facility programming S
48. View to be dialed Select the number you want to dial in the telephone number pull down option Select Dial in the pull down option to dial the selected number How Do You Make a Call using the Right Click Menu Select the contact that you want to dial in the Detailed List View and click the right mouse button A pop up menu will appear Select the Dial option to dial the contact s office number How Do You Answer a Call When there is an incoming call the status of the call is shown in the Call Control View If there is more than one call in the call list you can select the call to answer Status Duration When an incoming call is received from a station OfficeServ Call will display the station number and the name of the station if they are set and will display the type of the call if it is not a direct call When an external incoming call is received by OfficeServ Call it displays e The trunk number if the caller id is not available Status Duration Details is e The caller id if it is available Status Duration Details i 40 e The caller id and called id DNIS if they are available Duration Details a How Do You Answer a Call from the Call Control Menu Click on the Call Control menu and select the Answer option to answer a call b How Do You Answer a Call Using Hot Key Press F3 function key to answer a call c How Do You Answer a Call Using the Answer Button Click on th
49. You Find a Log with given KeyWord ccccceccecseeeeeeseeeeeeeeeeeesaeeeesseaeeeeseneeeens 111 FOW Do YOU Print a Single Log armeesse inaina aaa aeria Ea e iraa 111 How Do You Edit the Keyword and Call Note cc ccccecececseeeeeeeeeeeeeeeeeeeseeeeeeaeeeenens 111 How Do You Redial from Call Log List ViGW cccceccccsseeeeeseeeeeeeeeeeesaeeeesseeeeseaeeeeeas 112 DNIS inne Call COs sna dusaieat vnc a haath 112 CHAPTER 11 DDE in OfficeServ Call 2 0 0 0 ee ccceeceeceeeeeneceeeceneseneeeneceaeeeesensseneseneseneseneaeaes 113 OfficeServ Call Application as DDE CIIONt 0 eccecceeeeeeeeeeeeeeeeeeesaeeeeesaeeeeeaeeeeesaees 113 a OfficeServ Call as DDE Client to GOLDMINE ce eeeceeeeeeeeeseeeeeeeeeeeeeens 114 b OfficeServ Call as DDE Client to SuperOffice ce cccceecceceeeeeeeeeeeeeeeeees 115 c OfficeServ Call as DDE Client to Maximizer for WindOwWS 0cccccseeeeeeeees 115 Note for All PIMs GoldMine SuperOffice MaximiZer ccccecsseeeeeseeeeeeaeeeeeeeeeeeeens 116 General DDE SUS DON en zetseoeacacese 2ctset a a A anaes 116 OfficeServ Callas DDE SEVE oseiro A E AE N ARE 119 ABBREVIATION arrasan Ee A EE a 120 SOFTWARE LICENSE AGREEMENT amp LIMITED WARRANTY ccceseceeeeeeeeeeeeeeeeeeeeeees 122 CHAPTER 1 Introduction This manual describes main functions installation various functional settings and examples of usage of the OfficeServ Call
50. act in the FindResults the modification will be applied to the original NOTE contact also 84 Directory Services in Detailed List View Officeserv Call root 2001 File i Edit i i Call Control Station Setup Option Help Directory Personal Mame Company office Home Mobile Edit Contact Print Contact Delete Contact Delete All _ Copy Details Paste Dial Schedule call i Fwd None E Transfer Msg List Auto Ans Conference Bee This displays the contents of the selected phone book in the Detailed List View The fields listed are Name Company Office Phone Home Phone and Mobile If you click on Office or Home column header a context menu will appear to enable a change to the phone number type shown in the list a How Do You Sort Contacts You can sort the list according to Name Company or Mobile field in ascending or descending order by clicking on the respective column headers When you click on the column header it will sort in ascending order on that field If you want to sort it in descending order click the header again b How Do You Add a Contact Click the right mouse button in the Detailed List View and choose New Contact option to add a new contact in your phone book c How Do You Edit a Contact Click the right mouse button in the Detailed List View and choose Edit Contact option to modify an existing contact in your phone book 85 How Do You Delete a Contac
51. already connected to an OfficeServ Call network phone book you have to disconnect it to connect to another network phone book Only one network phone book at a time is allowed If you have connected to a network phone book while closing the application the next time you start your application the network phone book connection will be restored NOTE Network PhoneBook folders are added in Tree View In Icon View the Network button is enabled b Other Ways to Add a Network Phone Book When you are in Directory Services you can also choose the Connect option by clicking the right mouse button on the Network button in Selection View to connect to a network phonebook 78 i ame L ompant Connect Disconnect How Do You Remove a Network Phone Book a How Do You Remove a Network Phone Book from the Directory Menu Click on Network PhoneBook in the Directory menu then choose the Disconnect option The network phone book will be disconnected b Other Ways to Remove a Network Phone Book You can also choose the Disconnect option by clicking the right mouse button on Network Button in Selection View How Do You Add a New Contact to a Phone Book a How Do You Add a New Contact Using the Edit Menu Click the New Contact option in the Edit menu to add a new contact to the phone book which is selected in Selection View On clicking this option the Add Record dialog box will appear into which relevant inform
52. ation is to be entered 19 Add Record Office 182 31 Email 1 fice Addr Add Next OK 1 Enter the data for the fields Name Company Name Job Title etc For example in the Job Title field you have a pull down menu containing job titles you can select the job title from the menu or enter your own job title g A contact Name or Company Name must be entered NOTE The Note button is used to launch Notepad with the lt yourcompanyname gt txt file so you can enter any notes for this contact The file will be stored in the OfficeServ Call ContactNotes folder Because it uses the name and company name you entered as the file name be precise in what text you enter in these fields To insert a bitmap image picture of the contact click the picture frame of the dialog box and select the bitmap file If you want to share the phone book as a network phone book be sure to share the picture folder and select the picture through the shared folder This saves the filename path in the UNC name Then other networked users can see the picture If you click the button next to phone number edit box pull down menus are provided to enter different Office Home phone numbers The email field and the address field can also have multiple entries The phone number field starts with Country code Area code OfficeServ Call picks up the country code and area code from the Telephony dialing properties of your system 80 WARNING
53. button in the Welcome dialog box to continue Setup or the Cancel button to exit Setup Select the County using the drop down menu and an appropriate End User License Agreement will be displayed according to the selected country OfficeSery Call LC Setup Welcome to the InstallShield Wizard for OfficeSers Call The InstallS hield A h4 izard will install OfficeSery Call on your computer Select your count and click Next to continue An appropriate EULA End User License Agreement will be displayed according to the county you select Country United States Lance 3 Read carefully the Software License Agreement After reading the Software License and if you accept all the terms click Yes button OfficeSery Call LC Setup Press the PAGE DOWN key to see the rest of the agreement Software License Agreement amp Limited Warranty For OfficeSery Call for DCS Keyphone Series Samsung Telecommunications America L F IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA ts a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and online or electronic documentation SOFTWARE By installing using the SOFTWARE wou indicate your acceptance of this Samsung License Agreement If vou do not agree to the terme of this License Agreement please
54. ceSery Call Click Finish to exit the wizard CHAPTER 3 Overview of OfficeServ Call When OfficeServ Call is run for the first time a dialog Select A Subscriber Line will appear to allow the user to select a phone line from a set of lines configured for the user Selet A Subscriver Line Lines DCS Line 2017 Address el Service Provider Information Samsung DCS Service Provider After the selection of a Phone Line the same line will be opened each time the OfficeServ Call is run The user has the option of changing the phone line by selecting the PhoneLine option from the main menu under the Option menu item OfflceServ Call root 2001 O EEEE Bile Edi Directory Call Control Station Setup Option S2 2GG20S Company fica Home Mobile eea ae Do eR Tek I TT sate ae ita hoo pCi cel T RE Bo ip RA praca shen ale hate oe Fwd None DND Locked CallBack Msg List Auto Ans Main Screen When you start OfficeServ Call the main screen is displayed The table below descri Item Status Menu Bar Selection View Detailed List View Call Control View Status Bar Status Bar bes the items shown in the main screen Purpose Display the status of your application i e the connection status login name telephone extension and Station Programmed Message Display the different menu options categorized by the services provided Selection View is used to acces
55. contact How Do You Schedule the Station Lock If you wish to lock your phone at a selected time or on a specific day Click on Edit menu and select New Schedule option to get the Add Schedule dialog box 103 Add Schedule w Remind Hote To Schedule C Do Not Disturb C Call Forward Password Jerre C Out Going Call Gama Eile i f Station Lock Browse Paw OK Cancel Help Freq gt hg maa al ir Click on Station Lock option Enter the Password You can also enter a comment in the Schedule Note field if required Now click on the Frequency tab and enter the Date Time and Frequency for Station Lock to be active b Other Ways to Add a New Schedule You can add a new schedule in the Detailed List View by clicking the right mouse button and then clicking on New Schedule Frequency Option in Scheduler This is used to set a time date and frequency for execution of the scheduled item Add Schedule W Remind Mote a To Schedule Contact Popup P Destination fo Call Forward Type of a Cals Out Going Call Sound File rr Station Lock Browse Play tie cance We te 2 Freg Once Day Tue r From pe for ay p pb mey Spm a 104 You can choose any one option from the Frequency pull down menu Depending on the type of frequency selected certain fields may be enabled or disabled These fields can be used to enter the day date and time a How Do You Schedule an I
56. d you cannot add or delete the members of the default groups However it is possible to modify a name and add a note to the member BLFs of the default groups The BLF name has nothing to do with the station name of the Keyset An exception is that you can add user defined station speed dials into the Speed group BLFs added in this way are distinguished from the system speed dials by a different icon User defined BLF groups can be created and this can be used to reflect an organizational structure for example a New Group To create a new BLF group click the right mouse button on the Group Panel and select New Group option from the context menu otal Station Total Trunk EY Delete ename 7 Refresh Enter the name of the new BLF group and click OK 61 Mew BLF Group Name groupoo9 The new group is added to the Group Panel and it is opened in the BLF Panel You can create up to 100 BLF groups including default groups For example there are four default groups Total Station Total Trunk DT DS and Speed so you can create 96 user defined BLF groups Delete a Group Select the BLF group to delete from the Group Panel and click the right mouse button then select Delete option otal Station otal Trunk D TDS grou New Group grou qrou Click OK to delete the selected group OfficeSery Call BLF my x re you sure vou want to delete the BLF group
57. d you have a voice announcement to make select the OHVA option in the Call Control menu The busy station will receive the Off Hook Voice Announce from you while the station is in conversation If the station is set to DND it will not receive an OHVA call i How Do You Use Voice Mail Features The voice mail related features below My Voice Mail Leave Voice Message Transfer to Voice Mail Call Recording with Voice Mail are available only if the voice mail card has been installed and is running on your switch and your switch supports IDES features a How Do You Open Your Voice Mailbox If you select My Voice Mail option from the Call Control menu you can open your voice mailbox If you are using a digital telephone the speaker will be opened automatically Otherwise you have to lift your telephone before selecting this option Once you are connected to your voice mailbox use your keypad or the Send DTMF feature of the OfficeServ Call 55 b How Do You Leave Your Voice Mailbox If you select Leave Voice Message option from the Call Control menu you can leave a voice message to other stations Leave YM Ss Sag nee aaa The above dialog box will appear Enter the extension number that you want to leave a voice message with and click the Dial button If you are using a digital telephone the speaker will be opened automatically Otherwise you have to lift your telephone before clicking the
58. de Displays when the station is Locked Displays if the user has set a Call Back on other station Status Description piso lect Displays if other station has left a message for the user or if there are i voice messages left in the voice mailbox Indicates Auto Answer set for any call types like Internal External Hold Recall etc Auto Ans You can set or reset any of the above station features by double clicking in the corresponding panel Selection View You can select the item displayed in the Detailed List View from the Selection View Directory Button Local Phone Book Directory Service Network Button Network Phone Book Directory Scheduler Button Scheduler Log Button Call Log Service If you click on each item you can see the detailed menu items e g If you click on Local Phone Book you will see the following options Business FindResults ther Personal Detailed List Views Directory Service Name Company Office Home Mobile Toamsung iee Scheduler Service Function Frequency Time E Do Mot Disturb Every Mon 8 00 PM T B Set All Calls FWD to 2002 Fron dar 2002 6 12 P ic Make Call to 2021 Frome 12 PM To 8 14 Station Lack Froma 00 8 13 F Call Log Service Name Fram To late Duration Status OF 22 08 14 PM 00 00 01 Connected Orra 08 14 PM 00 00 00 Connected Call Control View The lower end of the main window is Call Control View Status Duration Detai
59. doen eds cheats a seantnedaeabd a ANN 75 What are the Default Phone BOOkS ccccccccececeeeceeeeeeeseeeeseeeeeseeeesaeeeseeeeseaeessaeenes 75 What is a Network Phone Book iivcsiecdieses a tesal helene ate ede ade eked eee 75 WihaliScay Cona l sasaina nats dhemedie a a a ara 15 How Do You Add a New Phone Book cccccsecccceeceeeeceeceeeesaeeceeeeeesaeecesaeeeesaeeseeessnes 75 a How Do You Add a New Phone Book from the Directory Menu 00008 15 b Other Ways to Add a New Phone Book ccccceecceeceeeeeseeeeeeeeeeeeeeaeeseeeeaeeeeeas 76 How Do You Delete a Phone BOOK 2 aranin a EN 76 a How Do You Add Delete a Phone Book from the Directory Menu 76 b Other Ways to Delete a Phone BOok ccceecccceeeeeeeeeeeeeeeeeeeesaeeeeeseeeeeeeseeeeeeas 77 How Do You Rename a Phone Book cccccsecccceececeececceneecceeeeseeeessaeeesaaeeeseusesseeesees 7 a How Do You Add Delete a Phone Book from the Directory Menu T b Other Ways to Rename a Phone Book ccccccsseeeeeeeeeeeeeeeeeeeeaeeeesaeeseessneeeeas 78 How Do You Add a Network Phone Book ccccccccceeceeceeeeeeeeeeeeeeesaeecesaeeeeseeeseeeesnes 78 a How Do You Add a Network Phone Book from the Directory Menu 78 b Other Ways to Add a Network Phone Book ccccceeeeeeeeeeeeeeaeeeeeaeeeeeeeaeeeeas 78 How Do You Remove a Network Phone B
60. e Jlee Sanghee Mote 12 18 October Geneva ITU Telecom Worle cance _ b List View Card View You can choose either List View or Card View to decide how the BLF is shown Click right mouse button on the BLF Panel then you can select the view option from the context menu If it is in List View at the moment Card View option is visible Otherwise List View option is visible c Arrange BLFs You can arrange BLFs by extension number or by name Click right mouse button on the BLF Panel then you can choose Number or Name from the sub menu of Arrange Lamps By Wal Pick Up Mew Device New Speed Dial Edit Lamp Delete Lamp List View Arrange Lamps By he t umber Refresh Mame The current option appears as checked 68 d Refresh BLFs If you want to refresh the status of a BLF select the BLF click right mouse button and select Refresh option The selected BLF s device status station setup information and call state is refreshed If you select Refresh option without selecting any BLF all the BLFs of current BLF group are refreshed When you are trying to refresh the whole group this warning message comes up OfficeSery Call BLF E Ea The call states have been refreshed Do vou want to refresh the station setup information eg DND also It may take quite long time depending on the number of devices the performance of your switch and the performance of your PE Mo It
61. e Answer button to connect the call The Call Control View will display the details of the active connected call d Other Ways You Can Answer a Call How Do You Answer a Call using Double Mouse Click Select the incoming call in the call list Double click on the call to answer How Do You Answer a Call Using the Right Click Menu If there is more than one call in the call list select the call to answer and click the right mouse button to get the menu Choose the Answer option to answer the call How Do You Release a Call a How Do You Release an Active Call from the Call Control Menu Click on the Call Control menu and select the Release option to disconnect an active call b How Do You Release an Active Call Using Hot Key Press F4 function key to disconnect an active call 41 c How Do You Release an Active Call Using the Release Button Click on the Release button to disconnect an active call How Do You Redial the Last Number Dialed You can call the last dialed number again a How Do You Redial the Last Number from the Call Control Menu Click on the Call Control menu and select the Redial option from the Call Control menu to dial the last number dialed b How Do You Redial the Last Number Using the Redial Button Click on the Redial button to call the last dialed number again c Other Ways to Redial the Last Number When you dial an external number and the trunk is busy the Trunk
62. e Blind Transfer for an external call Consultation Transfer will be performed If the Transferred Party does not answer the call comes back after a few rings with a call reason as a Transfer Recall This is because the original calling party is waiting for the answer b How Do You Transfer a Call Using the Call Control Button Click the Transfer button to transfer a call c How Do You Transfer a Call Using the Hot Key Press F6 function key to transfer an active call d Other Ways of Transferring a Call How Do You Transfer a Call Using Drag and Drop Select the contact to which you want to transfer from the Detailed List View Drag that number by holding the CTRL key and drop into the Call Control View How Do You Transfer a Call Using the Right Click Menu Click on the selected contact in the Detailed List View and right click to get a pop up menu Select the Transfer option to transfer a call f How Do You Conference If there is an active call in the Call Control View you can have another call joining you in a conference in the following ways You can have a maximum of five party conferences 45 a Conferencing from Call Control Menu While there is an active connected call click on the Call Control menu and select the Conference option A Conference dialog box will appear Conference ld Sas T Saa The Call Control View will change as shown Name Status Duration Deta a
63. e call Or select the BLF click right mouse button and select the Pickup option Tool Buttons Button Description a Enter the station password tEn Get the DT DS information from the switch and a refresh DT DS BLF group p Get the Station Speed Dial information from the LE DialsO eer switch and refresh Station Speed Dials Option Set options of the BLF View Button Description Refresh the Call states of the BLFs of the current Refresh Call State ae Options If you click the option button this Option dialog appears ptions W Enable the OT OS BLF group Utilize the stored DVDS configuration inthe BLF database on launching Request station setup information M OND Forward Lock 3 on launching Cancel a Enable DT DS BLF Group eSev lf you want to download DT DS configurations of your Keyset and create it as a BLF group mark this option b Load DT DS Configuration from BLF Database Once you download the DT DS configurations from the switch the OfficeServ Call stores this information in the BLF database If you don t change the DT DS configuration frequently it can save the loading time to load the DT DS configuration from the BLF database when launching the BLF View Mark this option to use the stored DT DS configurations Otherwise OfficeServ Call requests DT DS configurations every time it launches its BLF View c Request Station Setup Information on Launching lf you wan
64. eServ Operator ccc cecccceecceceeeeceeeeeseceeeeeceseaeesseeeeseneeeseeeesaeees 2 PM WER ZS GAN AUN OW ic ccc secs tcs oe vss aaar aaa EEEE nansa 4 System Requirements cccccessceccseseeeceneeeceaseeecceaeeecsuueeecseeecseuseeeseuseeecsageeecegseeeseseeessageeseessageees 4 Computer System cea ca seeadiatsane Scat aeside erate te den aden te aenteiaumeadasenesdjataSossnmemacatnseumedacesenntesemeds 4 System Users and Password Requirement cccccseeeceeeeeeeeeeeeeeeeseeeeesaeeseeeseeeeeeeaeeeeens 4 BE TO I aati cn E grec AA oo ew EA E E E E A E E E 4 CHAPTER 3 Overview of OfficeServ Call cccccccccesceseeeceneceneeceseceneecesscenssonsesensecneesoneess 11 SS BAs cee a ceed nce tonnes sere cre ice nse ecard ey ates Sutras at E E E EEE A E AE 12 nois 5 610 6 1d eee en ee ee an nee ee en ee eee 13 Detailed LAST VW S causes esi ea EET oa need deeinsect dea tena A E A EA N EE E E aai 14 Directoy SIC Eserini AE aE 14 Scheduler Service 00000001000000100r0u1onrarnernnnrrnnrrnnrrnrnrrnnrnnnrrnnrrnnrennarrnnnrnnrrnnrrnnrenna ernennen 14 CAM BOG SONICS EEA ETE EAE E N EE EE 14 Cal Contor id Comer eee ne a en E ee er eee eee eee 14 Cro pe Ul gchile eee eee rt ee ee eee E ee ee ee ee eee 15 How Do You Open BLF VieW ccccccceececseceeceeceeceneeceecesseeeeseaeeessaeessaeeeseeeesegsesseeeesees 15 How Do VOU Open EasySol ssiri iniaa E E DEE a NAENDA 15 How Do You Change DDE Option
65. ebook field from the left combo box and select a corresponding Excel column from the right combo box then click the map button in the middle You can see the mapping result in the list box right below the combo boxes Click Next and select the destination phonebook table Excel Sheet Import Wizard You can impart the excel sheet into a new of existing phonebook table Select a phonebook table to save the imported data New Table Sample Existing Table 2 3 4 F Iname company title fax email mobi joanghee Samsung Engineer 1 2 94609 shhong 1625 3 5ungsik J Samsung Engineer 1 2792309 cdongsikt 11714 4 Woonghe Samsung Engineer 1 2793109 kschung 11531 BlHahong EF Samsung Manager 1 2792616 csshim 11212 Bl Yosoon E Samsung Manager 1 96959 secsyohe 11204 T Sangon Samsung Engineer 941863946 hyungwo deiez olJahn Doe Samsung Engineer 1 293099 ohvst sa a b Cancel Hack nete ps Finish 94 You can import the selected worksheet into either a new phonebook or an existing phonebook If you select New Table enter the name of a new table Otherwise select an existing table from the combo box Click Next and confirm your selection Excel Sheet Import Wizard Click Finish to complete importing If the import succeeds this message is shown 95 b How Do You Export Phonebook Tables from Excel Worksheets To export OfficeServ Call phonebook tables to Excel worksheets click the Export butt
66. eeseecsesseesseeeeeees 84 c Change in Edit Menu After Searching ccccccseecceeeeeeeeeeeeeeesaeeeeeaeeeeesaaeeeeeeaes 84 Directory Services in Detailed List View ccccccccceeececcseeeeeeeeeeeeseeeeeesaeeeeeseeeesseeeeesaess 85 a HOW DO YOU DOr COMEACIS 7 aisce ota tiats vena stesdedtovheescasseMabedaedadavadeadelaaauctenasieees 85 D HOW Do YOU AdG a OMACIe sess cteseceas sees censdacsaneduasctasseccumastecectatedeassoarcoatiecnatcocen 85 c How Do You Edit a Contact rigsi ce eed a ee 85 d How Do You Delete a Contact sia cecesiicoltes Shahcanenteiewaraveltiee dt lewnddsvinitasatenditaemals 86 e How Do You Delete All Contacts from your Phone Book c seeeeeeeeeeeeees 86 f How Do You Copy Paste Contacts sicasi0iic saicedipacisuiesiadvseitecsnehialsaucenotie A 86 g How Do You Import a Smart Control Phone Book ccccseeeeeeeeeeeeeeeeeeeeeees 86 hz HOW DO YOU Dialia Contact Av sissa E N 86 i How Do You Schedule a Call to a Contact 20 0 ceccccseeeeeeeseeeeeeseeeeesaeeeeeeas 86 j How Do You Transfer a Call to a Contact 00 0 ccccceeeeeeeeeeeeaeeeeeeseeeeeseeeeenens 86 k How Do You Add a Contact to a Conference cc cecccecseeeeeeeeeeeeeaeeeeeaeeeeeens 87 How Do You Print Contacts From a Phone Book cc cecccccseeeeeeeeeeeeseeeeesueeeeesaeeeeesaees 87 a How Do You Set Up Fields for Printing cccccccceceeeeeeseeeeeeseeeeeeaeeeeesaeeeeseees
67. entering the program folder name OfficeSery Call LC Setup Setup wall add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Existing Folders ACCessOnes Administrative Tools Ahnilab Cisco Systems YPN Client Ethereal eT IME sheet iPass Lotus Applications Microsoft Office Mozilla OfficeS ery Link Lance Files are copied to your selected directory When you uninstall the OfficeServ Call the databases are not deleted If you have installed the OfficeServ Call before you will see the following dialog boxes Question eae Do you want to overwrite the phonebook database File Select Yes or No button If you select the Yes button your previous Contact Database file is deleted and the new empty database file will be overwritten Smart Control Network database is not compatible with OfficeServ Call database P J Do you want to overwrite the call log database File and the BLF configuration database File Select Yes or No button If you select the Yes button your previous call log database and BLF Database file is deleted and the new empty database file will be overwritten If you don t have MDAC Microsoft Data Access Components 2 7 or higher installed on your PC MDAC setup will appear Accept the license agreement follow the MDAC 2 7 setup procedure and close the setup dial
68. er the database file in the database s Path box This is the file that contains your contact records The Test button helps you to check whether you have entered the selected application s EXE file path properly See DDE Support in OfficeServ Call for more information b Reinitialize DDE Uninitialize DDE If you want to disable DDE while maintaining the DDE settings select the Un initialize DDE option To enable the DDE without changing the current DDE options select the Reinitialize DDE option The DDE connection is closed when you close the DDE server application If you want to recover the DDE connection without restarting the OfficeServ Call use the Reinitialize DDE option However if you have selected Other as a DDE server application you have to launch the DDE server application prior to selecting the Reinitialize DDE option How Do You Set Up Call Notification Click on the Options menu and select the Call Notification Method There are General options and Database options a How Do You Configure General Options gt gt Display Call Details M For Incoming Internal Calls M For Outgoing Calls gt gt On Incoming Call Bring OfficeS ery Call to front M Minimize OfficeSery Call on hanging up Play Sound For Incoming Calls File Name Browse Jest l Ohi Cancel A Help How Do You Display Incoming Call Detail
69. er the message text in bottom of the 2 window and click Send button The sent message attached to the lists window 89 Send Messages 2 You can select the destination extensions from the combo box at the top If you want to send to all the logged in users select Broadcasting To send the same message to multiple extensions select as many stations as you want The selected destinations are shown 1 window You can edit the destination directly Separate destination extensions from one another by using a semi colon The messages sent and received are listed in the window The latest message is attached at the bottom If there are more than 1000 messages the oldest message is deleted How Do You Import Export Excel Files A Microsoft Excel Import Export tool is provided with the OfficeServ Call 5 1 You can import Excel worksheets into the OfficeServ Call phonebook tables It is also possible to export OfficeServ Call Phonebook tables to Excel worksheets 7 0 or later installed on your PC G Excel Import Export feature is available only when you have the Microsoft Excel version To start Excel Import Export shutdown OfficeServ Call if it is running and select Excel Import Export from the OfficeServ Call program folder 90 If the OfficeServ Call is running this warning message comes up Excel Pbook E x OfficeServ Call is running Terminate OfficeServ Call and try again
70. ernet Protocol Liquid Crystal Display Multi media Database Man Machine Communication Off Hook Voice Announce Operating System Private Communication eXchange 120 SN TAPI TEL TELNO TSP Service Name Telephony Application Program Interface Telephone Telephone Number Telephony Service Provider 121 Software License Agreement amp Limited Warranty For OfficeServ CTI Applications for IDCS Keyphone Series IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA is a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and online or electronic documentation SOFTWARE By installing using the SOFTWARE you Indicate your acceptance of this Samsung License Agreement If you do not agree to the terms of this License Agreement please do not install or use the enclosed SOFTWARE SOFTWARE LICENSE The SOFTWARE is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties 1 GRANT OF LICENSE This License Agreement grants you following rights a SOFTWARE Samsung grants to you a personal non exclusive license to make and use one 1 copy of the SOFTWARE accompanying this Agreement on any single computer provided the SOFTWARE is in use on only one computer at any time If you have multi
71. es 29 b How Do You Unlock Your Station rinisin aea e a E E 30 How Do You Set a Station Programmed Message OffiCESEPV cccceeeeeeeseeeeeneeeeeeaees 30 How Do You Set Your Station to Do Not Disturb Mode ccc cecccceececeeeeeeeeeeeeeeeeeees 31 a How Do You Set Reset DND on Your Station from Station Setup Menu 31 b How Do You Set Reset DND on Your Station from Status Bar ee 31 c How Do You Set Reset DND Using Hot Key cc ccccseeeeeeseeeeseeeseesaeeeeeenaes 31 Flow Do ou set Call FOrwarding ois ive usisseocisas aa a a S 31 a How Do You Set Call Forwarding from the Station Setup Menu 31 b How Do You Set Call Forwarding from Status Bar cceccccseeeeeeeeeeeeeeeeeeees 31 c How Do You Reset Call Forwarding ccccccccsseeceeseeeeeeeeeeeeeeeeeeeaeeeeesseeeeessaes 33 How Do You Redirect Calls to Follow YOU ccccccccccceeccceeeeceeecesaeeceseeeeseeeeeseeeesseeeesaes 33 How Do You Check Your Station s Message List cecccccseeeeeeeeeeeeseeeeesaeeeeeeaeeeeesaaes 34 a How Do You Check Your Station s Message List from the Station Setup MSM oiran ant over ects dso rmedee ack at atowdee dune eiade owe 34 b How Do You Check Your Station s Message List from the Status Bar 35 How Do You Check Your Station s Call Back Status ccc eccccseeceseececseeeeseeeeseeeeeeaes 35 How Do You Set OfficeServ Call
72. gain How Do You Set Reset DND on Your Station from Status Bar You have the easy option of clicking in the DND panel of the Status Bar to Set Reset DND How Do You Set Reset DND Using Hot Key Press F8 function key to set your station to DND mode To reset your station back to normal mode press F8 function key again How Do You Set Call Forwarding You can forward internal and external calls to another station You can also forward your calls from an external party to an external telephone number a How Do You Set Call Forwarding from the Station Setup Menu Click on Station Setup menu and select Call Forward option The Call Forward dialog box will appear Figure below How Do You Set Call Forwarding from Status Bar You have the easy option of double clicking in the Forward panel of the Status Bar to get the Call Forward dialog box 31 Call Forward Forward Type Forward To All Calls C On Busy External Calls OND Fonvard OK f Clear Cancel Help Select the Forward Type Enter the number of the other station in Forward To field and click on Set button to enable the Call Forward You can also select the station from the Call Forward selection list to choose any of the previously entered numbers Option Purpose All Calls Forward all Incoming calls On Busy Forward Incoming calls to another station if your station is busy On No Answer Forward Incoming calls to another station if
73. ge of software programs that you licensed as a single product the SOFTWARE may be used and transferred only as an part of that single product package and may not be separated for use on more than one computer b Copyright The SOFTWARE Is owned by Samsung or its suppliers and protected by copyright laws and international treaty provisions Therefore you must treat the SOFWARE like any other copyrighted material except that you may install the SOFTWARE on a single computer provided you keep the Original solely for backup or archival purpose You may not copy the printed materials accompanying the SOFTWARE LIMITED WARRANTY Samsung warrants that a the SOFTWARE will perform substantially in accordance with the accompanying written materials for a period of ninety 90 days from the date of receipt and b any Samsung supplied hardware accompanying the SOFTWARE will be free from defects in materials and workmanship under normal use and service for a period of one 1 year from the date of receipt During the warranty periods specified above Samsung will replace or repair any software or hardware found to be defective Warranty claims should be made through the Samsung dealer from whom the products were purchased and must be made within the applicable warranty period NO OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW SAMSUNG DISCLAIMS ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WAR
74. gle Between CalllS cccccccseeeccceeeeeeeseeeeesueeeeeeseeeeeeseeeeesseeeeesseeeeesaass 51 a How Do You Toggle Calls from Call Control M nu ccccceeceeeeeeeeeeeeeeeeeees 51 b How Do You Toggle Calls from Call Control View ccccccccecseeeeeseeeeeeeeeeeeens 52 HOW Do Yo Page toa ZOMG sidrana a a i a ae aa 52 How do you Send DTMF Dual Tone Multi Frequency tones ccccccecceceeeeeeeeeeeees 53 How De You Gall Backa Slay estes octet exe desaectrsts tainbanelnh okan eiittens bodies tian banat Senowsaren ted Acaaseue 53 a How Do You Call Back from the Call Control Button 0 c ccc ec ec ec eee 53 b How Do You Call Back a Station Using Hot Key ccecccccseeeeeeeeeeeeeeeeeeens 53 c Other Ways to Call Back a Station cccccccccseeeeeceeeeeeeeeeeeeeeeeeesaeeeeesaeeeeseees 54 How Do You Leave Message for Another Station cccccccseeeeecseeeeeeaeeeeeseeeeesaeaeeeeeees 54 a How Do You Leave a Message from the Call Control Menu ccceee 54 b Other Ways to Leave a MeSSAGE ccccceccecceeceeeseeeeeeseeeeeeseeeeeseeeeesseeeeesaeeeeeens 54 How Do You Camp On to Another Station 20 0 0 cccccccecceceeceeeeeeeeeeeesaeeeeseeeeseueeeseeeeeees 54 a How Do You Camp On from the Call Control Menu cccceeccsececeeeeeeeeeeees 54 D Other Ways to Camp ONM seinir E A A a 54 How Do You Make an OHVA Off Hook Voice AN
75. he contacts will be deleted only from the FindResults phone book e Click on Dial option and it will dial the number of the selected contact The number will be selected based on the current cursor position e Click on Schedule Call option An Add Schedule dialog box will appear where you can schedule a call The number will be selected based on the current cursor position e If there is a connected call you can click on the Transfer option and transfer the call to the number of the selected contact The number will be selected based on the current cursor position e If there is an active call in the Call Control View click on Conference option so that the number of the selected contact will be put into conference The number will be selected based on the current cursor position You can also drag and drop from Office no Home No or Mobile to make a call By default the office phone number is dialed The system also supports Drag and Drop for dialing transferring a call and conferencing b Change in File Menu After Searching The File menu supports the printing of contacts found after searching c Change in Edit Menu After Searching The following features will now be available to the Edit menu after selecting any of the searched results e Hide Contact option will delete the selected contacts from the FindResults phone book e Hide All option will delete all the contacts in the FindResults phone book If you edit a cont
76. hone number in outgoing call logs is formatted as the digits were dialed l DNIS in the Call Log The DNIS number is shown as part of the From To field itself in the call log dialog box It appears as NUMBER DDNIS 112 CHAPTER 11 DDE in OfficeServ Call Dynamic Data Exchange DDE is a form of communication inter process that uses shared memory to exchange data between applications Applications can use DDE for one time data transfers and for ongoing exchanges in which the applications send updates to one another as new data becomes available Client and Server Interaction DDE always takes place between a client application the client and a server application the server The client initiates the exchange by establishing a conversation with the server so that transactions can be sent to the server A transaction is a request for data or services The server responds to these transactions by providing data or services to the client A server can have many clients at the same time and a client can request data from multiple servers Also an application can be both a client and a server A client terminates a conversation when it no longer needs a server s data or services For example a graphics application might contain a bar graph that represents a corporation s half yearly profits and the data for the bar graph might be contained in a spreadsheet application To obtain the latest profit figures the graphic
77. ield enter the phone number to which the call is to be forwarded You can also enter a comment in the Schedule Note field if required Now click on the Frequency tab and enter the Date Time and Frequency for Call Forward to be active How Do You Schedule a Call If you wish to make a call to some number at a selected time or on a specific day Click on Edit menu and select New Schedule option to get the Add Schedule dialog box 102 Add Schedule w Femind Note To schedule C Do Not Disturb Destination 2021 Call Forward Type of All Calls f Out Going Call Sound File Station Lock SSS a o Browse Play ancel ea amt a ea 2 JJP Click on Out Going Call option Enter the phone number in the Destination field You can enter any comments in the Schedule Note field The Schedule Note will be shown as Call Note when the call is made for example Birthday Greeting Now click on the Freq button and enter the Date Time and Frequency for Out Going Call to be active If a contact pop up window is needed when the outgoing call is being made select the contact pop up window It will pop up the property sheet if the contact information is available in the directory database Other Ways to Schedule a Call Select a contact in the Detailed List View Click the right mouse button on the contact and choose the Schedule option to schedule a call to this
78. ion View select contacts to print form the Detailed List View and click on the Print option in the File menu The listing in the printout depends upon the options you have selected in Print Fields dialog box The output will appear like this Name Samsung Lee Profession Software Engineer Samsung Electronics Co Ltd Company Contact Address 416 MaeTanDong Suwon First No 82 31 279 1114 extn 1114 Second No Other No Direct No Internal No Home Contact Address 1Ga TaePyoungNo JoongGu Seoul First No Second No Farm No 87 GuestHouse No Other Contact Nos Fax 82 31 279 4289 Mobile Pager Email sslee samsung com a How Do You Set Up Fields for Printing You can select the individual items of information to be printed by selecting options from the Information To Print dialog box Print Fields M Profession M Home Into _ wW Company Into Cancel jf Other Contact W select All Help Click the Fields to Print option on the File menu The Information To Print dialog box will appear with five checkbox options Select the option or options that you want to print out For example if you want a printout of a phone book listing only the professional details check against the Profession checkbox and deselect the rest of the checkboxes If Select All option is checked all the other options get checked The figure above shows all the options checked so in
79. l to any of the five contacts by clicking on them How Do You Dial Continuously to Make a Call Select the Continuous Dial option from the Call Control menu to dial continuously to connect to the last number dialed EET Retry Count z Dialing Duration 0 BENESSERE 48 lf you want to redial before the time out occurs click on the Dial button Once you get connected to an internal party the continuous dialing automatically stops If you get connected to an external party you have to click the Stop button to stop continuous dialing You can change the redialing duration in the Set Environment gt Time Out option from the Options menu The default redial duration is 30 seconds a Other Ways to Dial Continuously When you dial an external number and the trunk is busy the Trunk Busy dialog box will be displayed Click on the Continuous Dial button to call the number repeatedly until a trunk line is connected How Do You Redirect an Incoming Call For incoming calls at your station you have the option of redirecting them to another station The Redirect option can be selected from Main menu under Call Control option The call can also be redirected from pop up menu in the call view Whenever you select this option you get a Dialog Box to enter the station number where the call will be redirected ReDirect Sti tC G i ose Z aaa a How Do You Redirect a Call Using the Right Click Me
80. ls Configuration You can set various options provided in the OfficeServ Call software using the pull down menu the Option menu Option Open BLF View Open EasySet Call Notification Method DDE Database Synchronization Phone Lines Set Environment gt Station Password Set Environment gt Page Zone Name Set Environment Time Out Set Environment EasySet URL Set Environment gt System Tray Purpose Opens Busy Lamp Field window Opens the EasySet Login Page in the web browser Notify user about caller detail and Database Option between OfficeServ Call and Outlook Allows user to set the DDE Option for displaying the Contact Information Allows user to synchronize the local phone book with the network phone book if it is connected Allows user to elect the Device and Address assigned for the user Allows user to save the station pass code for the features such as Station Lock Station Programmed Message and so on Allows user to set page zone names Allows user o set the time out for various services Allows user to change the EasySet URL Allows user to enable disable the Window Tray option Allows user to enable disable the Free Dial and Set Environment gt F ree Dial configure the shortcut keys Allows user to set one of the supported languages Set Environment gt Language English Italian or Korean How Do You Open BLF View If you select this option the BLF window will be opened How Do You Open
81. ment provided you retain no copies you transfer all of the SOFTWARE and the recipient agrees to the terms of this agreement by notifying in writing to authorized Samsung VAR outfit and or dealer in which the SOFTWARE was purchased And including all prior versions of SOFTWARE if the SOFTWARE is an upgrade Termination Without prejudice to any other rights Samsung may terminate this agreement if you fail to comply with the terms and condition of this agreement In such event you must destroy all copies of the SOFTWARE and all of its component parts 122 2 SOFTWARE ACTIVATION Software Activation Samsung will provide a software activation code that will allow use of the purchased OfficeServ CTI products The activation code will be associated with the MAC address of the LAN interface of the Samsung telephone system In the event of hardware failure associated with the LAN interface Samsung will issue a replacement software activation code when requested by a Samsung authorized dealer In the event that a replacement software activation code Is issued the defective hardware associated with the original software activation code must be returned to Samsung If the hardware associated to the software activation code is not returned to Samsung by the dealer the dealer will be billed for the original purchase price of the OfficeServ CTI application 3 UPGRADES amp COPYRIGHT a Upgrade If the SOFTWARE is an upgrade of a component of a packa
82. minimized mode The application also comes to the front if it s in the background If this option is not selected for an incoming call the minimized OfficeServ Call window will flash How Do You Play a Sound File for an Incoming Call Clicking on the Play Sound for Incoming Calls option causes a sound file to be played through the multimedia card on the PC when a call comes in You can select the wav file from the Open dialog box by clicking the Browse button You can test the wave file that you have selected by clicking the Test button How Do You Minimize OfficeServ Call when an Incoming Call dropped Clicking on the Minimize OfficeServ Call on hanging up option causes the OfficeServ Call to be minimized when an incoming call is dropped This option takes effect only when the System Tray option is enabled b How Do You Configure Database Options Call Notification Database W Search OfficeSery Call Contacts Save all contact notes in my computer Search Outlook Contacts Properties Search Web Contents Properties O ae ancel Hela a es If you have set a Display Call Details option above OfficeServ Call searches database records to get calling or called party records with phone number as a key You can choose which database to search Currently OfficeServ Call supports the internal OfficeServ Call Contacts database Microsoft
83. n E meee een 100 How Do You Add a New Schedule ccccceccccseecceeeeeceeeeceeceesaceeceeeesseseesseeseeeeeseeeees 101 a How Do You Add a New Schedule from Edit Menu ccccceceeesseeeeeeeeeeeens 101 b Other Ways to Add a New Schedule ccccccccseceeeseeeeeeseeeeeeaeeeeesseeeeesaeeeees 104 Frequency Optionsin Schedule a siisec casey tec sity ok a a a ect 104 a How Do You Schedule an ltem Once cecccceeeeeeceeeeeeeeeeeeesaeeeeesaeeeeesaeeeeeeas 105 b How Do You Schedule an Item Daily 00 0 ccccceececceeeeeecseeeeeeseeeeesaeeeeesaaeeees 105 c How Do You Schedule an Item Weekly cccceccccssseeeeeseeeeseeeeeeeaeeeeeeseeeeeeas 105 d How Do You Schedule an Item Yearly cccccceccccseeeeeeseeeeeeeeeeeeeeeeeeeeseeeeeeas 105 Reminder Option in SCHECUIEL ccccccecccseececeeeeeceeeeceeceesecesseeeeseueesseeeseaeesseeeeseneeees 105 HOW DO YOu Edta Schedule renen N a nates inga sess cousaauadcasstadatenacemvecaisaes 105 a How Do You Edit a Schedule from Edit Menu ccccecceeseeeeeeeeeeeeeaeeeeeens 105 b Other Ways to Edit a SCNEdUIE cee ceccceecccceeseeeceeeeeeceeseeecsegeeeesaeeessseeeeees 106 How Do You Delete SCHeduleS cccccesccccseseeeceeseeeceseeeceeeeecseueeessageeessegeeessenseeees 106 a How Do You Delete Schedules from Edit Menu ccccccceeeeeeeeeeeeeeeeeeeeeees 106 b Other Ways to Delete a SCNEdUIE
84. n the Hang Up button if you want to release the call Hang Up What Happens When You Answer the Trunk Call Back Call If you have set a call back for a trunk when you dialed an external number from OfficeServ Call the dial pad will come up and display the number to be dialed when you answer the trunk call back Call Note Keyword Mote How Do You Enter Call Note and Keyword for a Call To make notes that relate to a call select the call and click the right mouse button and select Call Note option The Call Note dialog box will be displayed Enter the call note and keyword Identifier and press OK button to save the call note and the keyword The call note will be stored along with the call details in the call log You can retrieve them later from the call log 59 CHAPTER 6 BLF Busy Lamp Field View The BLF view allows the OfficeServ Call users to easily monitor the status of individual ports On Line 203 Officesery Call BLF Be a amp 5 Telia Name Note Find Panel Find Total Station a01 2 203 Total Trunk DCS Line 201 OCS Line 2u OCS Line 203 ed 205 DCS Line 204 DCS Line 205 s groupod ee Group group groupO0s Panel BLF Panel You can open the BLF View using Open BLF View option from the Option menu Each rectangle in the BLF Panel is a BLF Busy Lamp Field A BLF Busy Lamp Field represents a device on your switch From the BLF view you can di
85. nOunce ccccceeseeeeeeaeeeeeeeeeeeeeaes 55 How Do You Use Voice Mail Features P S oo ce ccsececsesesessecercesescecesesvecercevrervavervacererearen 55 a How Do You Open Your Voice Mailbox POS 55 b How Do You Leave Your Voice Mailbox POS oo ceesscsesessecereseesessesesvecereevecerenees 56 c How Do You Transfer a Call to a Voice Mail O oo cceeceececesceseseesereeserereeteees 56 d How Do You Record a Call with Voice Mail Device POSi 57 What Happens When You Dial a Busy Station cc cecccccccecsecceceeeeeseeeseeeeeseeeeeseeenes 57 What Happens if the Trunk is Busy When You Dial an External Number 58 What Happens When You Answer the Trunk Call Back Call 0 0 0 0 cccccceeceeseeeeeeeeeeees 59 How Do You Enter Call Note and Keyword for a Call ccccccccceeeeeeceeeeeeeneeeeeaeeeeesnees 59 CHAPTER 6 BLF Busy Lamp Field View ccccceseceeeeeeeeceeeeeeeeeeeeneeenecaneneeeeeeseeeseneeees 60 BLE GOUD siia a aa a sa tgedesten tee 61 s NEW GOUD proinne act ese tem E R E N 61 D Deleted CGroUD esaa a a ae tesa aS 62 C RENAME GOUD haana EA A A A E 63 Gt Reresik GOrOUDS zennan ea a e a a e a eler aaa 63 NeW DEV CO saiciccate ct sads atone aaa a a a EA 64 fe New Speed Dial cist tod tient A ds 64 g Add BLFs Using Drag and Drop ccceccccseeeeceeeeceeeeeeeeeeeaeeeeaeueesaeeeeseneeseneessees 65 A Delet ES arr na e sakes stacteed Mesum a 66
86. nference After the party agrees to join the conference press on the Conference button again to include the party in the conference If the party does not agree to join the conference press on the Release button in the Call Control View to reconnect to the holding party d Other Ways to Conference How Do You Conference Using Right Click Menu Select the contact with whom you want to conference in the Detailed List View and click the right mouse button A pop up will appear Select the Conference option to add the party into conference How Do You Conference Using Drag and Drop Select the contact from the Detailed List View and drag the contact to the Call Control View to dial the number Click the Conference button once you are connected to the party to include the party in the conference e How Do You Drop Parties from Conference Select the party to be dropped from Conference Click the right mouse button and select the Release option to drop the party from Conference 47 How Do You Make a New External Call To make a new external call on the occupied trunk click on the Call Control menu and select Make New External Call option You can dial another external number without dropping the trunk line New Ext Call Cancel Help Enter the phone number do not include the trunk access code or select any of the last 10 numbers you have dialed previously to make an external call You can also Speed Dia
87. ng error message box appears check if your selected DDE application is running 118 Al yn Selected DDE application is not running or DDE command is not proper Check the DDE properties under Option DDE menu item The error signifies that DDE is not initialized with your selected DDE application server l OfficeServ Call as DDE Server OfficeServ Call as DDE server supports only the SmartControl Services Name and Telephony Topic Name Any client PIM can place a call using OfficeServ Call The client application needs to send the command as MakeCall XYZ after starting the conversation using SmartControl as the Services Name and Telephony as the Topic Name E g A user of SuperOffice PIM can place a call using OfficeServ Call The following command needs to be entered in the Prefix field of the Dial dialog box in SuperOffice Supported Commands MakeCall DDE SmartControl Telephony MakeCall XYZ where XYZ is the number that is to be dialed DropCall DDE SmartControl Telephony DropCall 119 ABBREVIATION A ACT BLF CID CLID DB DCS DDE DND DNIS DT MF LCD MDB MMC OHVA OS PCX Active Busy Lamp Field Caller Identification Calling Name Identification Database Digital Cellular system Dynamic Data Exchange Do Not Disturb Dialed Number Identification Services Dual Tone Multiple Frequency Integrated Access Platform Identifier Int
88. ng the phone book contact in the Detailed List View and then clicking on Edit Contact option e Double clicking on the selected contact in the Detailed List View selected Q The Edit option is enabled in the Detailed List View only when a contact has been How Do You Delete Contacts a How Do You Delete Contacts from Edit Menu Select the phone book contacts in the Detailed List View and click the Delete Contact option in the Edit menu to delete selected contacts from the phone book b Other Ways to Delete Contacts You can also delete a selected phone book contact from the Detailed List View by clicking the right mouse button and then selecting the Delete Contact option How Do You Delete All Contacts a How Do You Delete All Contacts from Edit Menu You can delete all contacts in a selected phone book by clicking the Delete All Contacts option in the Edit menu b Other Ways to Delete All Contacts You can also delete all records in the selected phone book from the Detailed List View by clicking the right mouse button and then clicking on the Delete All option Then it will ask for confirmation Click on Yes if you are sure otherwise click on No 82 How Do You Search for a Particular Contact You can search for a contact in the Local and Network phone book databases The search results appear in the FindResults phone book Any changes you make to the search results will be reflected in the original ph
89. nlock option in the Station Setup menu and enter the password or double click in the Locked panel of the Status Bar to enter the password in the dialog box How Do You Set a Station Programmed Message You can set a Station Programmed Message for your station if you are not available to take a call Station Prog Msg Select Message To Set a Station Programmed Message click on Station Setup menu and select Station Prog Msg option A Station Programmed Message dialog box will appear Then select the message from the pull down menu and click OK button The OfficeServ Call title bar will show the type of Station Programmed Message you have left for your station In the above case the title bar will display OfficeServ Call IN A MEETING 30 OlficeServ Call iN A MEETING 2001 lf you want to clear the message select 00 Cancel Station Programmed Message option from the pull down menu of the Station Programmed Message dialog box How Do You Set Your Station to Do Not Disturb Mode If you do not want to be disturbed with incoming calls you can set your station to Do Not Disturb DND mode a How Do You Set Reset DND on Your Station from Station Setup Menu Click on Station Setup menu and select DND option If there is an incoming call when you have set your station to DND mode the caller will get a DND message To reset your station from DND mode select the DND option from the Station Setup menu a
90. ntrol View to toggle between calls How Do You Page to a Zone Click on the Page option in the Call Control menu or the Page button in Call Control View to get the Page dialog box You can page to the zones you have selected from the pull down menu You can page to all individual zones all external Zones or all internal Zones Please Lift the Handset before Paging External Zone Internal Zone 1 External Zone 2 Internal Zone 2 External Zone 3 Internal Zone 3 External Zone 4 Internal Zone 4 All External Zones All Zones 52 You have to lift the handset of your Keyset before you select the above option l How do you send DTMF Dual Tone Multi Frequency Tones When a call is connected you can send DTMF tones using the menu option Call Control Send DTMF The following dialog box will appear oend DTMF ET DTMF tones are sent immediately when you click the buttons on the dialog box f How Do You Call Back a Station If you dial a station which is busy or does not answer you can ask that station to call you back The called station rings back to the caller once the station becomes idle a How Do You Call Back from the Call Control Button Select the Call Back option in the Call Control menu b How Do You Call Back a Station Using Hot Key Press F10 function key to request the other station to call you back 53 c Other Ways to Call Back a Station If you call a station which is b
91. nu In the call list select the call to redirect and click the right mouse button to get the menu Choose the Redirect option to redirect the call 49 How Do You Park an Incoming Call After answering a Trunk Call External Call it can be PARKED at another station using OfficeServ Call To PARK a connected trunk call select Park menu item from the Call Control then the dial dialog box titled Park appears Enter the station number to which the trunk call parked Cancel Help When this option in the Main menu is selected a dialog box appears to enter the station number at which the call will be PARKED i How Do You Retrieve a System Holding Call Click on the Call Control menu and then click on the Pick Up option The Pick Up Call dialog box will appear Enter the trunk number 701 702 etc and press the System Hold Retrieve button If that particular trunk is being held at some other station you will be connected to the trunk 50 How Do You Pickup a Call You can answer a call for any other station which receives an incoming call and when the call is not being answered you can answer that call using the Pick Up option a How Do You Pickup a Call Using the Call Control Menu Click on the Call Control menu and then click on the Pickup option The Pick Up Call dialog box will appear Figure below You can pick up a call from any station or from any other group Sus Hold
92. og The OfficeServ Call setup will be resumed after the MDAC 2 7 setup done 8 Change the dialing properties if needed The dialog box below shows the properties Edit Location General Area Code Aules Calling Card Location name My Location Specify the location from which wou will be dialing Country regiors Area code United States of America Dialing rules When dialing from this location use the following rules To access an outside line for long distance calls dial 572 To access an outside line for local calls dial E E To disable call waiting dial Dial uzing Tone Pulse cancel Apo _ 9 When the following Communication Parameter Setting dialog box appears enter the IP address of OfficeServ Link in the Server IP Address edit box You can leave Port No and Trace type Communication Parameters Connect to Server OfficeServ Link Server IP Address 192 168 1 132 server Port No E000 Trace Type Mone Levelli Level 10 If you want to run OfficeServ Call when you start Windows click the Yes button in the following message box Do you want to add the OfficeServ Call icon to the startup Folder 11 If OfficeServ Call has been installed successfully you will see the following message Click Finish button to complete the Setup OfficeServ Call LC Setup InstallShield Wizard Complete The InstallShield Wizard has successfully installed Offi
93. on from the Excel Import Export Wizard dialog A phonebook table dialog box appears Export to Excel Wizard d X Select a phonebook table to export Table Name Cancel Back Finisn Select a table to export To export all the phonebook tables select All Click Next and select a destination Excel file Export to Excel Wizard t X Select an Excel file to espot the selected phonebook table PLE Browse DsPrograrr Filesisamsung Electronics iDEGS Callinet exportals Cancel Back SRE Finish 96 If you want to create a new Excel file click New button You can select an existing Excel file by clicking the Browse button Click Next and confirm your selection JExport to Excel Wizard 97 CHAPTER 8 Drag and Drop Services You can click the mouse button on a contact in the Detailed List View and drag it across Selection View or Call Control View to perform various functions such as dialing transferring a call and conferencing This operation is called Drag and Drop From version 5 1 you can drag a connected call from the Call Control View and drop it into a BLF of the BLF View and drag BLFs from one group to another Item Purpose If there is no connected call it dials If there is a Dragging to the Call Control View connected call a conference is established with this contact CTRL Drag to Call Control View Transfers the connected call to this contact D ing H ber to Call
94. one book database containing the contact Select the Search option in the Directory menu and enter the text you want to search for in the Find Text in Phone Book dialog box Click OK The contacts which match the text entered will be added to the FindResults phone book Any contacts previously in the FindResults phone book will be deleted Find Text in Phone Book Find Where Find What a Find Results After Using the Search Option Click the right mouse button on the selected contact in the Detailed List View A pop up menu will appear with which you can perform various operations on the searched results OfficeServ Call root 2001 File dit irectory Call Control Station Setup Option eee S22S6S2 9059 Mame Company Office Home Location ew Contact Edit Contact Print Contact Hide Contact e Hide All Name Copy E Paste al Dial Schedule call Fwd None Transfer k Msa List Auto Ans Conference 83 You can do the following e Click on Edit Contact option to get details of the contact in the Update Record dialog box With this you can update the contacts in the FindResults phone book The changes made here will be reflected in the original phone book e Click on Hide Contact option and the selected contact s will be hidden The contact s will be deleted only from the FindResult phone book e Click on Hide All option and all the contacts will be hidden T
95. ook ccccccccseececeeeceeeececeeeeeseeeseeeesseeeesaes 79 a How Do You Remove a Network Phone Book from the Directory Menu 19 How Do You Add a New Contact to a Phone Book cccccccccecseeeeeeeeeeeeeaeeeeeeaeeeeesanes 79 a How Do You Add a New Contact Using the Edit Menu cc ceeceeeseeeeeee ees 79 HOW Do You Edit a Contact s2sc dccdeeess cers ceases cadet even Rieti oat ewe eee 81 a How Do You Edit a Contact Using Edit Menu i ceccceceeeeeeeeeeeeeneeeeeeeeees 81 b Other Ways to Edit a Contact 2 0 0 0 cccecccsseeeceeeseeeceseeeceeeeesseaeeessageeessegeeeseaes 82 HOW DO You Delete CONTACTS eranan E ceatede ead tice aetna 82 a How Do You Delete Contacts from Edit Me nu cecceceeeeeeeaeeeeeaeeeeeeeees 82 b Other Ways to Delete Contact cccccccccssscecceeseeeceeeeeceesseeeseaseessageeessageeessaes 82 row Do Yo Delete All Contacts arainn r Hee eee A 82 a How Do You Delete All Contacts from Edit Menu nannnnnannnnnnnennnnnnnnnnnennnnne 82 b Other Ways to Delete All Contacts ccccccccccssseeeceeseeeceeeeessseseeessegeeesseseeseas 82 How Do You Search for a Particular Contact ccc ccccccccecececccecececececcucucceneneneaeaears 83 a Find Results After Using the Search Option ccccccccccceececeeeeeeeeeeseeeesseeeees 83 b Change in File Menu After Searching c cccccssseeecssseecceeseees
96. ormel Mote cance _ You can enter a new speed dial number into the combo box or select an existing speed dial number from the combo box Click OK to finish adding e g Add BLFs Using Drag and Drop You can add a set of BLFs at a time by dragging BLFs from the BLF Panel and dropping them into the target group entry in the Group Panel This feature is available with the List View only Change your view option to the List View Select the BLFs to add another BLF group If the speed dial number is an external telephone number be sure to put the outside line access code The picture above first 9 is the outside line access code otal Station m Total Trunk 201 Operator 208 DCS Line 208 L TOS 5peed group group i group z group group 4 groupOds 202 DCS Line 202 203 OCS Line 203 204 DCS Line 204 205 OCS Line 205 206 OCS Line 206 207 OCS Line 207 209 OCS Line 209 210 OCS Line 210 211 OCS Line 211 212 OCS Line 212 213 OCS Line 213 214 OCS Line 214 group 0DE ae Drag the BLFs and drop on the BLF group to add the selected BLFs The drop target BLF group is opened in the BLF Panel after the drop 65 Total station 201 Operator oa a 202 OCS Line 202 Speed 204 OCS Line 204 POU 206 DES Line 206 Srouniiz 92633505 Home groupOus groupUld group00s m O h Delete BLFs You can delete BLFs from the
97. ou Release an Active Call from the Call Control Menu 41 b How Do You Release an Active Call Using Hot Key ccccccceeeeeeeseeeeeneeeees 41 c How Do You Release an Active Call Using the Release Button 42 How Do You Redial the Last Number Dialed cccccccccccecseeeeeeeeeeeesaeeeeeaeeeeesaeeeesaees 42 a How Do You Redial the Last Number from the Call Control Menu 42 b How Do You Redial the Last Number Using the Redial Button 0 0 42 c Other Ways to Redial the Last Number cccccccsceeeeeeeeeeeseeeeeeaeeeeeseeeeeeeaees 42 How Do YouHold Retrieve a Call cr3 92 ccxsvnen cass a a E a 42 a How Do You Hold Retrieve a Call from the Call Control Menu 004 42 b How Do You Hold Retrieve a Call Using the Hot Key cccceecceeseeeeeseeeeees 43 c How Do You Hold Retrieve a Call Using the Call Control Button 43 d Other Ways to Retrieve a Call ccccccccccssseeccesseeeceesecceeeeeeseaseeessageeesegeeessaaes 43 FOW DO YOu Transiera Cal asarira dar Niele a 44 a How Do You Transfer a Call from the Call Control Menu ccceeeeeeeeeeeeees 44 b How Do You Transfer a Call Using the Call Control Button ee eeeeeee 45 c How Do You Transfer a Call Using the Hot Key ccccccsseeeeesaeeeeseeeeeeeeaes 45 d Other Ways of Transferring a Call
98. ou Sure Click on Yes if you are sure otherwise click No Q The default phone books and Search Results phone book cannot be deleted If you are trying to delete a phone book in the Network you need to have the access permission to NOTE delete it If you are in the Tree View and the phone book is deleted successfully the phone book folder is removed If you are in the Icon View the phone book icon will be removed b Other Ways to Delete a Phone Book You can also click the right mouse button in the Selection View and then click on Delete Book option to delete a phone book l How Do You Rename a Phone Book Delete Phone Book Select a phone book to delete null ie Gta a How Do You Add Delete a Phone Book from the Directory Menu Select the Rename Book option from the directory menu T b Other Ways to Rename a Phone Book You can also click the right mouse button in the Selection View and then click on Rename Book option to rename a phone book How Do You Add a Network Phone Book a How Do You Add a Network Phone Book from the Directory Menu Click on Network PhoneBook option in the Directory menu and then choose Connect option Directory Call Control Station Setup New Baook Delete Book i Rename Book 2 5 OG Network Phonebook You will get a pop up Open dialog box where you can select the network phone book you would like to access If you are
99. ple Licenses for the SOFTWARE then at any time you may have as many copies of the SOFTWARE in use as you have Licenses Electronic Documents Solely with respect to electronic documents included with the SOFTWARE you may make an unlimited number of the copies provided that such copies shall be used only for internal purpose and you shall not publish or distribute such to any third party without Samsung Electronics Co LTD written and expressed consent Limitation on Reverse Engineering Decompilation Disassembly You shall not reverse engineer decompile or disassemble the SOFTWARE except to the extent that this restriction is expressly prohibited applicable law Separation of Components The SOFTWARE is licensed as a single product Its component parts may not be separated for use on more than one computer Rental You may not rent lease and or lend the licensed SOFTWARE Support Services Samsung may provide you with support services related to the SOFTWARE according to Samsung policies and programs and in for the country in which the SOFTWARE was purchased With respect to technical information you provide to Samsung as part of the support services Samsung may use such information for its business purpose including for product support and development Samsung will not utilize such technical information in a form that personally identifies you SOFTWARE Transfer You may permanently transfer all of your rights according to this agree
100. rst row of the selected range is a colurnn header A Iname 5 company 2 sang ee Samsung 3 sungsik J samsung 4 Woonghe Samsung AlHahong K Samsung E Yosoon K Samsung d sangDon samsung aldohn Doe Samsung gi Ray Smitt LSF Cancel Hack __ net C title Engineer Engineer Engineer Manager Manager Engineer Engineer CTO 93 0 E F tax email mobi 1 294609 shhong 1625 l 2 192309 cdongsikt 11714 l 2793109 kschung 11531 1 27925616 csshim 11212 1 96959 secsyoh 11284 94153946 hyungwo 42022 1 2793099 ohys sa 1174 1 7793899 hiaylee aal Finish If you want to import the whole worksheet mark the Whole option Otherwise select Partial worksheet as shown above If you have column headers in the first row of the selected range mark The first row of the selected range is a column header Click Next and map the phonebook table fields with the Excel worksheet columns Excel Sheet Import Wizard Watch the phonebook fields with the excel column The name field is a necessity Phonebook Field Excel Column Title title Phonebook Excel ame name Company company Department Tithe title 4 a J 4 name company title tax email mabi osanghee samsung Engineer 1 294609 shhongi 1625 3 Sungsik J Samsung Engineer 1 292309 cdongsikt 11714 A wWwnnnnaohe i Samecinn Ennineer 1 2707109 kerhiunoar et Cancel Hack ext S Finten Select a phon
101. s For External Calls Select the For Incoming External Calls option if you want to identify the external caller A dialog box or property sheet will appear figure below with which you can identify the caller if the caller s number is available in the Directory database J Kerry J Kerry z214 9293975 J Rery office com President Y For Internal Calls Select the For Incoming Internal Calls option if you want to identify the internal caller A dialog box or Property sheet will appear figure below with which you can identify the caller if the caller s number is available in the Directory database Madona L Madona L STA Sales Secretary For Outgoing Calls Select the For Outgoing Calls option if you want to identify the outgoing called number A dialog box will appear Figure below with which you can identify the number if the given number data is available in the Directory database Who 2 Lee Office 1 82 31 715683366 Co Samsung Elec Email 1 Dent Network R amp D Office Title Engineer Addr If there is more than one contact in the Directory database which matches the incoming phone number then the first contact which matches will be shown How Do You Bring OfficeServ Call to the Front for an Incoming Call Select the Bring OfficeServ Call to Front option if you want OfficeServ Call to be maximized automatically on an incoming call while it is running in the
102. s ssisccacassuiscesiesdabonncnadesindiedudodspbarscaueacemodadiatonaodaateanents 16 a DDE Stings esner enina e E e Enne Aa a EEE AEEA ERNE iE RERS 16 b Reinitialize DDE Uninitialize DDE 0c cccccceeeeceeeeeeeeeeseeeeseeeeeseeeessneeeas 17 How Do You Set Up Call Notification 0 cece cccccceeececeeeecaeeeeseeeeeseeseseeeeeseeeeseeensees 17 a How Do You Configure General Options ccccccccseeeecseeeeeesaeeeeseeeeesaeeeeeeeaes 17 b How Do You Configure Database Options ccccccceeccceeeeeeeeeeeeeesseeeeesaeeeeeens 20 How Do You Set Database Synchronization ODptions cccccccccceeececeeeeseeeeeceeeseeeesenes 24 How Do You Change Phone Lines Options ccccccseeeceeseeeeeeseeeeeeseeeeeesaeeeeesaaeeeesaaes 25 How Do You Set Environments cccccccccccecececcccccccnccececececencacacacacaeneaeneneuuavavavaeaeaeaes 26 as Slaton PaSSWOl Gx geascede cence ccescng cai eh cass cuss ceusegescease cad a O E ENNA 26 Di Fage Zone INAIMGS sacrar E ian Gineeaahiies 26 C Timeout Paramete Sras a se ee anette eet ae needles 27 de om 2 AY EUR ea E E 28 G SYSUCMM Trayan a A adda Dalwadwagatentaasets 28 CHAPTER 4 Station SetUup ssesenssenonsnsnunanssenenosononnnnnonnnnannenosonennennonnnnnnnnnnannnnnannnenennnenonannnnnu 29 How Do You Set a Station LOCK UNIOCK orcii b aa aaa 29 a How Do You Set a Station LOCK cc ceccccccceceececeeceseseeeeeeesaseeseaeeeseuseenaeeena
103. s application client establishes a conversation with the spreadsheet application server The graphics application then sends a transaction to the spreadsheet application requesting the latest profit figures OfficeServ Call Application as DDE Client OfficeServ Call can act as a DDE client to start a conversation with Personal Information Manager PIM applications such as GoldMine for Windows SuperOffice etc These applications act as DDE servers You can Enable DDE in OfficeServ Call by selecting options in Options gt DDE When DDE is enabled in OfficeServ Call then for any incoming call a command is sent to your selected PIM application which acts like a DDE server to search for the caller s contact record based on the incoming caller ID or DNIS Dialed Number Identification Services You have the option of specifying the search based on call type such as Internal Call and or External Call as well as on Caller ID or DNIS The dialog box that appears when you select Set Environment gt DDE gt DDE Settings from the Option menu is shown below 113 Select the DDE Server Enable DDE rsearch f Using Callers ID For Incoming Estern f Using DMIS DDE Program es Program Mone Test Path None Selected Ld Shc TM CMD Commande eTN CMD o Format Database File Fath Mone Ok I Cancel x In the DDE Program combo box dropdown list the following PIM applications are supported e GoldMine for Windows
104. s various OfficeServ Call services View the detailed contents of all the OfficeServ Call services The Personal Phone Book is selected by default In Detailed List View Directory Services displays the contents of all the contacts Its contents are as follows Name Company Office phone Home phone Mobile Scheduler Services displays the details of all the scheduled items Its contents are as follows Function Frequency Time State of Schedule Call Log Services displays the details of the logged calls Its contents are as follows Name From To Date Duration Status Allow user to perform call control options like dialing transferring a call conferencing etc Display the current status of the telephone such as DND Call Forward Msg List list of stations that left messages Call Back station on which Call Back is set and whether your station is currently locked The Status Bar shows the current status of several key features supported by your digital telephone your station such as DND Do Not Disturb Locked Msg List list of stations that left messages etc The ill ustration below shows the Status Bar an Fwa DND Locked ca Back Msg List Auto ANS Status Bar The highlighted panel indicates that the corresponding features are activated Status Call Forwarding Type DND Locked CallBack Description Displays the call forwarding type if the call forwarding feature is set Displays the Do Not Disturb mo
105. sh the scheduled items on the list click the right mouse button on the list The states of the schedule items are refreshed instantly How Do You Sort Schedules To sort the Schedules in Detail List View click on the header for that particular column For example if you click on Function it will sort either in ascending or descending order of the name of the scheduled function depending on which order they are currently in Sorting is available on Function Frequency Time and State 107 CHAPTER 10 Call Log Services This chapter describes the Call Log Services provided in OfficeServ Call These services maintain the records of all incoming and outgoing calls You can view the logs by selecting the log type in the Selection View All contents will be displayed in the Detailed List View in descending date order by default Items in Detailed List View All Incoming Calls Outgoing Calls Purpose To display both incoming and outgoing call details To display only incoming call details To display only outgoing call details Fields in the Detailed List View Fields in Detailed List View Name From To Date Duration Status Purpose Displays the name of the caller called party Displays number of the caller called party Displays the date when the call was made Displays the duration of the call Displays the status of the call such as RingBack when you have called a station and the party does not ans
106. sing Double Click in the Call List Double click on the held call in the call list to retrieve a call 43 How Do You Transfer a Call You can transfer your active calls to other stations a How Do You Transfer a Call from the Call Control Menu Click on the Transfer option in the Call Control menu You will get the Transfer Call dialog box Enter the number in the pull down menu to which the call is to be transferred F Transfer Call or Sr haf Transfer G Transfer sa Cancel saa You can also choose the last 10 numbers from the pull down menu or click on any of the Speed Dial buttons You can transfer your calls in two ways Option Purpose arnar Blind Transfer button Gis Consultation Transfer button Transfer How Do You Consult and Transfer a Call After you enter the number that the call is to be transferred to click on the Consultation Transfer button The active call goes into OnHold pending transfer mode while you consult with the station as to whether the station agrees to take the call Click on the Release button to transfer the call 44 How Do You Blind Transfer a Call After you enter the number that the call is to be transferred to click on the Blind Transfer icon The active call will get transferred to the station as soon as the transferred party s phone rings You cannot blind transfer a call to an external number Blind Transfer is not supported for external calls If you choos
107. station Follow Me Station that should follow bia acii 33 i How Do You Check Your Station s Message List You can check your station s message list and number of voice messages left in your voice mailbox a How Do You Check Your Station s Message List from the Station Setup Menu Click on the Station Setup menu and select the Message List option to check whether any other station has left a message for you when your station was busy or when you did not answer The message list will contain the station number that has left the message for you Station Setup menu s Message List option will be disabled if no station has left a message for you E Aa Messages Waiting Messages Left By Clear ea a Lancel _ oe Helo You can select the station and call the station back by clicking the Dial button You can clear the selected message by clicking the Clear button or clear all the messages by selecting the Clear All button If someone left a voice message in your voice mailbox you can see the number of messages left It will be displayed VM number of messages shown above If you select the VM entry and click the Dial button you can connect to your mailbox Clear and Clear All buttons will not work with voice messages Q You can control your voice mail using the OfficeServ Call only if the voice mail card has been ins
108. station to another station or voicemail Follow Me Redirects calls from another station to your station Displays the list of messages left by other stations on your station Message List l l iDCS and the number of messages left in your voice mail box Displays the station number or trunk number which you have set Call Back Status for a call back Auto Answer To auto answer after the time set in the Time Out option Auto Trunk Call Back To set trunk call back automatically when trunk is busy Open EasySet Opens the EasySet Login Page in the web browser G The Station Setup features works only when you have the right to change the corresponding key telephone features If some station setup features don t work ask your MENE key telephone system administrator your Class of Service contents How Do You Set a Station Lock Unlock a How Do You Set a Station Lock You can lock your station using the Station Lock option This prevents other people from making calls through your station in your absence It also prevents you from receiving incoming calls 29 Station Lock Enter the password OK Lancel Once you click on the Station Lock option a Station Lock dialog box will appear Enter your password and click OK to lock your station You can also double click in the Locked panel of the Status Bar to change Station Lock Unlock b How Do You Unlock Your Station To unlock your station click Station U
109. t Click the right mouse button in the Detailed List View and choose Delete Contact option to delete the selected contact from the phone book How Do You Delete All Contacts from your Phone Book Click the right mouse button in the Detailed List View and choose Delete All option to delete all the contacts from the phone book Once you choose the Delete All option it will ask for confirmation Click on Yes if you are sure otherwise click No How Do You Copy Paste Contacts Select contacts to copy and click the right mouse button in the Detailed List View and choose Copy option Choose the folder to paste the copied contacts Click the right mouse button on its detailed list view and choose Paste How Do You Import a Smart Control Phone Book If you have a Smart Control Network 4 1 phonebook you can import it into OfficeServ Call phonebook Select a phonebook table into which the imported contacts will be saved from My Phonebook click right mouse button on the Detailed List View and select Import Smart Control Phonebook option A File Open dialog appears Then select a Smart Control Network 4 1 phonebook This feature only works with Smart Control Network 4 1 phonebooks How Do You Dial a Contact Select the contact from the phone book in the Detailed List View and click the right mouse button Choose the Dial option to dial Dial option dials the number of the selected contact The number will be selected based on the curren
110. t be deleted They are Business Others Personal and Find Results f What is a Network Phone Book A phone book which is not local to your system and exists on the network is the network phone book What is a Contact Each entry of a phone book is termed as a contact A contact has a Name Company Office Phone No Extension Home No Mobile Phone No etc You can create as many contacts as you wish You can also edit and delete these contacts How Do You Add a New Phone Book a How Do You Add a New Phone Book from the Directory Menu In the Selection View select Local or Network phonebook click on the Directory menu and choose New Book option to create a new book Enter the new phone book name in the new phone book dialog box 15 New Phone Book Enter a new phone book name Duplicate names are not allowed NOTE Maximum 28 characters including spaces are allowed as a phone book name b Other Ways to Add a New Phone Book You can also click the right mouse button on the directory button in the Selection View and click on the New Book option Name Company Delete Book h Rename Book How Do You Delete a Phone Book a How Do You Add Delete a Phone Book from the Directory Menu Select the Delete Book option from the directory menu 76 Select the phone book you want to delete and click the OK Button It will ask for confirmation cio o i This will delete null Phone Book Are y
111. t cursor position How Do You Schedule a Call to a Contact Select the contact from the phone book in the Detailed List View and click the right mouse button in the Detailed List View Choose the Schedule Call option to schedule a call to the number of the contact The number will be selected based on the current cursor position How Do You Transfer a Call to a Contact Select the contact from the phone book in the Detailed List View and click the right mouse button in the Detailed List View If you have an active connected call in the Call Control View you can transfer this call to the number of the selected contact by clicking on Transfer option The number will be selected based on the current cursor position 86 k How Do You Add a Contact to a Conference Select the contact from the phone book in the Detailed List View and click the right mouse button in the Detailed List View This dials the number of the contact The number will be selected based on the current cursor position If you have an active call in the Call Control View you can include this contact in the ongoing conversation by clicking the Conference option How Do You Print Contacts From a Phone Book Fields Enable Message send Message Exit This prints all the contacts in your phone book You have the option to select one of four different types of formats for printing To print the contents of a phone book that you have selected in the Select
112. t to know the station setup information that is DND Call Forward Station Programmed Message and etc of all devices when launching BLF View mark this option Note that it takes time If you don t mark this option the BLF View reflects the changes after it starts You can get the station setup information using Refresh option any time while the BLF is open 71 Find BLF You can find a BLF by the telephone number the name or the note Select the finding option enter the keyword and click Find button The matched BLF will be highlighted On Line 205 OfficeServ Calli BLF a AE Ei C TelNo Name C Note Sanghee Total Station earn on 202 i 203 at 20d F ropeed groupQ0d group DCS Line 20 ae nn CS Line 208 groupe groupons iid a 212 groupUld eae Lee Sanghee DCS Line 211 DCS Line 212 groupd0s groupUlb 72 CHAPTER 7 Directory Services This section explains the Directory Services provided in the OfficeServ Call application Directory Services is maintained in a local database and optionally a network database In both of these you have a Business phone book an Others phone book and a Personal phone book These are default phone books The Personal phone book is listed by default in the Detailed List View when Directory Services is accessed Under the local database you also have a FindResults phone book that holds the result of the last Find operation The table
113. talled and is running on your switch 34 b How Do You Check Your Station s Message List from the Status Bar The Status Bar will show Msg List if another station has left a message on your station Click in the highlighted panel of the Status Bar to get the Waiting Messages dialog box f How Do You Check Your Station s Call Back Status Click on the Station Setup menu and select the Call Back Status option to check whether you have left a call back message on any other station This option will be enabled only if you have set a Call Back on some other station A Call Back dialog box will appear showing the station number Press Clear button if you wish to clear the Call Back to this station Call Back l Clear All Fall Berek Beet Gin _ TET Close ee Help The Status Bar will show CallBack if you have set call back on some other station Click in this highlighted panel to get the above dialog box If you have set call back on more than one station you can clear them one by one if needed 35 i How Do You Set OfficeServ Call to Auto Answer Click on the Station Setup menu and choose the Auto Answer option You can select the type of call you want the station to auto answer from Call Types in the Auto Answer dialog box Auto Answer Call Type Callback Internal Call Hold Recall Transfer Recall External Call
114. tation Setup Services You can control your station parameters using these services You can set reset DND Do Not Disturb Call Forwarding etc using the simple user interface provided Call Control Services You can access all the basic and extended services of your Samsung Telephone System using OfficeServ Call You can make calls answer calls release calls and manage multiple calls at your desktop You can also establish multiparty audio conference through OfficeServ Call without having to remember any PBX feature codes Some special features like redialling and continuous dialing are supported Directory Services OfficeServ Call allows you to maintain multiple phone books of your choice to keep track of your contacts You may also print all your contacts information in four different formats OfficeServ Call directories provide Drag and Drop functionality for easy call control The Directory Services feature also allows OfficeServ Call to identify the caller if the contact information is available in OfficeServ Call or other applications using a Dynamic Data Exchange DDE mechanism Scheduler Services OfficeServ Call allows you to schedule a telephone call or activation of some of the station setup options for execution at some later point of time A note that will show at the time of execution may be entered to explain why this call or feature was scheduled A pop up window gives you the option to cancel any scheduled item at the
115. tem Once If you select Once option the scheduled services will be executed only once for the date and time you enter b How Do You Schedule an Item Daily If you select Daily option the scheduled services will be executed every day at the time you enter c How Do You Schedule an Item Weekly If you select Weekly option the scheduled services will be executed weekly on the day of the week and at the time you enter You can select the day of the week from the Day pull down menu d How Do You Schedule an Item Yearly If you select Yearly option the scheduled services will be executed yearly on the day of the year and at the time you enter Reminder Option in Scheduler If you wish to be reminded before a scheduled item is activated check the Reminder option box At the scheduled time a dialog box will pop up to ask for confirmation of continuation of the schedule If a wave file is configured to be played for the Reminder it will be played along with it If you click on No the scheduled item is not activated The dialog box will remain for 10 seconds after which it will be assumed that the answer to the confirmation is No and the scheduled item will not be activated How Do You Edit a Schedule a How Do You Edit a Schedule from Edit Menu If you have any change in plans and you have scheduled a service you can modify the schedule using the Edit Schedule option from the Edit menu 105 b Other Ways to
116. to be enabled if you want to open a network phone book i System Users and Password Requirements e Installation Users must be logged on with an Administrator privileges to install this program successfully Administrators have complete and unrestricted access to the computer domain e Execution There are no user requirements to run OfficeServ Call successfully Users with restricted membership will be able to execute the application without any problems How to Install Before you run setup locate the IP address of the PC on which the OfficeServ Link application is installed you will need this information to complete the installation of OfficeServ Call OfficeServ Link distributes the messages from the telephone system to each client You may need to ask your system administrator for this IP address Insert the OfficeServ Applications CD ROM and follow the onscreen menus to locate the OfficeServ Call setup link Follow the instructions in the Setup program 1 On Starting setup you will see the message box shown below Information i IF you have the Smart Control Network or older iDCS Call installed on your PC cancel setup and uninstall the older version first If you have Smart Control Network or OfficeServ Call 5 0 installed click cancel at the welcome dialog box exit setup and uninstall the Smart Control Network or older version of iDCS Call Otherwise click OK to continue with the installation 2 Click the Next
117. user defined BLF groups Select BLFs to delete and click right mouse button then select Delete Lamp option 201 Operator a i Dial Weed Fic Lp 206 DC 92633501 New Device New Speed Dial Edit Lamp Bas Card View Strange Lamps By Refresh Click Yes to confirm deletion OfficeSery Call BLF gg x Are you sure you want to delete the selected device speed dial 202 Pe You can delete BLFs only from the user defined BLF groups Exceptionally you can delete user defined speed dial BLFs from the Speed group The BLF is deleted only from the currently selected group and the deletion does not affect any other groups 66 f BLF Each BLF has information shown below View Type BLF Type Description Status Icon Extension Number Name List View Speed Dial Speed Dial Icon Speed Dial Number Name Device J Extension Number Stat icon 7 aii Station samsung Lee Programmed TAKE 4 MESSAGE Massage Crd Nen Voice FWD NoAns 9 0110000000 Call Forward sage V Count 0624 Off Duty DCS Call User Note Speed Dial Speed Dial Icon Speed Dial Number Name Note a Edit a BLF To edit name of a BLF or put a note on a BLF click right mouse button on the BLF to edit and select Edit Lamp option Dial Mew Device ew Speed Dral Delete a List View aF Arrange Lamps By MOS Refresh 67 When an Edit Lamp dialog appears edit Name or Note and click OK x MHumber ao Nam
118. usy you can request the station to call back by choosing the Call Back button in the Station Busy dialog box l How Do You Leave Message for Another Station If you dial a station which is busy or does not answer you can leave a message for this party a How Do You Leave a Message from the Call Control Menu If you want to leave a message on a station select the Leave Message option in the Call Control menu This message will be shown in the Message List dialog box of the called station b Other Ways to Leave a Message If you call on a station which is busy you can leave a message for the station by choosing the Leave Message button in the Station Busy dialog box How Do You Camp On to Another Station If you dial a station which is busy you can notify the station that your call is waiting a How Do You Camp On from the Call Control Menu Select the Camp On option from the Call Control menu The camped on station receives a tone indication that your call is waiting The other station can either ignore your call or put its active call on hold and answer your camped on call b Other Ways to Camp On If you call on a station which is busy you can notify the station that your call is waiting by choosing the Camp On button in the Station Busy dialog box You can also press F9 to camp on if the called station is not answering 54 How Do You Make an OHVA Off Hook Voice Announce If you have called a busy station an
119. vide devices into groups and monitor device status and call state by group Selected call control features such as transfer dial pickup are also available You can add a speed dial number as a BLF but Dial is the only possible function that can be used Strictly it is not a BLF but it is treated as a sort of BLF in this user guide The panel at the top is the Find Panel There are tool buttons and a Find button in the Find Panel The Group Panel on the left of the main window shows the BLF group list The member BLFs of the selected BLF group are listed in the BLF Panel You can select the view type of the BLF panel between Card View and List View The device status or call state icon appears on the top left corner of the BLF If you select List View the status icon device telephone number and user name are displayed for each BLF If you select Card View station setup information such as call forward and note will also be displayed List View is only available if there are more than 100 devices in a BLF group You can add delete and modify BLF groups and members 60 BLF Group There are default BLF groups listed below Group Name Description Total Station Total stations of the switch Total Trunk Total trunks of the switch All the speed dials registered Speed station speed dials registered with the OfficeServ Call users call buttons user defined speed dials You cannot delete or rename the default groups an
120. voice mailbox To leave a voice message to other stations To transfer a connected call to an extensions voice mail box To record a connected call with your voice mail device 38 How Do You Make a Call a How Do You Make a Call from the Call Control Menu Click on the Dial option and the Dial dialog box will appear G Dial san i Click on the numbers in the dial pad and click on the Dial button to make a call You can click on the pull down menu to select and dial any of the last 10 numbers that you have dialed previously How Do You Make a Call Using Hot Key You can press the F2 function key to get the Dial dialog box to make a call How Do You Make a Call Using the Dial Button Click on the Dial icon to get the Dial dialog box to make a call Other Ways of Making a Call How Do You Make a Call using Drag and Drop Select the contact to which you want to make a call in the Detailed List View when using Directory Services Drag and drop the contact into the Call Control View to make the call Office phone number is set as a default If you drag from the home mobile or the pager column the respective phone numbers will be dialed 39 How Do You Make a Call by Double Clicking Double click on any telephone number field in the Detailed List View to have the number dialed How Do You Make a Call from the Contact Double click on the name or company field of any contact in the Detailed List
121. wer Busy when you have called a busy station Connected connected call Unanswered when there was a call to your station and you did not answer How Do You View Call Logs a How Do You View All Call Logs If you select the All icon in the Selection View you will get the logs for both incoming and outgoing calls for your station displayed in the Detailed List View 108 b How Do You View Incoming Call Log If you select Incoming Calls in the Selection View all the incoming call log records will be displayed in the Detailed List View c How Do You View Outgoing Call Log If you select Outgoing Calls in the Selection View all the outgoing call log records will be displayed in the Detailed List View How Do You Sort Logs To sort the logs in Detail List View click on the header for that particular column For example if you click on Name it will sort either in ascending or descending order of the name of the caller called party depending on which order they are currently in Sorting is available on Name Caller ID Date Duration and Status f How Do You Print Call Logs a How Do You Print Call Logs from File Menu Select the Print option from the File menu when you are in the Call Log Services to print all the call logs in the selected format b How Do You Set Up Different Types of Call Log Print Formats If you click the Print Setup option from the File menu the Select Format to Print dialog

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