User Manual
Contents
1. AP Q The other end of the call cannot hear me A Check to see if you are transmitting audio If you are you will see a green mic indicator on your video screen antt If you do not see this indicator click the settings button on your video screen Click Audio and Camera Setup This will launch the audio and video set up window Ensure you have the correct microphone selected s Speaker Camera Device Speakers HP 2 IDT High Defi Device BCC950 ConferenceCam Ea Play test sound amp Microphone Device Integrated Microphone Array 2 En W Automatical ly adjust my volume Tip when you speak look for the Witte wave ike green volume bar atthe Advanced lower left corner of the video EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Warranty Information GlobalMed provides a standard one year warranty on all of its products GlobalMed s hardware and software products come with a one year limited warranty Products that become defective during the first year 365 days after the order is shipped Original Warranty Period will be repaired or replaced by GlobalMed free of charge This limited warranty is contingent upon proper use of the product and does not cover products that have been damaged scratches bent metal broken components misused modified or subjected to unusual physical or electrical stress The customer must obtain an official Return Material A2. EasyShare lt GlobalMed Adding Another Video Source When in a video call you can add another video source at any time This allows you to share two video sources at once To add another video source click the settings button on your video screen Then select Add Another Camera This will launch the add a camera window showing all available video sources Select the video source you want and click OK Note USBLive can only be used as a single source HP HD Webcam Fixed Audio and Carnera Setup Video Settings Camera Settings Add Another Camera Show timestamp Resolution Frame Rate Camera Settings Remove Camera EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Chat Within a Video Call To start a chat conversation click the chat icon on the video screen of the contact you want to chat with This opens a private chat with that contact only You can close the chat window by clicking the chat icon again If you close and re open the chat field you can clear your chat history Ashley Droege Open private text chat me Hello Ashley Droege How are you Adding Another Contact to the Call To add another contact to your video call right click on their contact and select Call This will add them into the video call either side of the call can add other contacts to the call EasyShare User Manual GMR16020078 SUM 500050 Rev 1 ga
3. EasyShare GlobalMed Ad Content Sharing To share a program on your computer with those in the video call select the program window you want to share Next click the green Share button on the top of the window you want to share When a document is being shared you will see this bar on the top and a orange border around the window To unshare the window click the Unshare button on the green bar on the window The orange border and green bar will now disappear Those in the call with you will see a similar bar on the window you are sharing ORE REMOTE LONE When you share a window those in the call can take remote control of the window by clicking Take Remote Control his allows those in the call to edit a document or run a program you are sharing This can be also helpful when needing remote help You can disable the ability of far end remote control by clicking Disable Control Both sides of the video call when sharing a window can use the Pen and Text buttons to annotate over the shared windows This allows either side to emphasize something on the window being shared EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Sending a Document With EasyShare2 you can easily send files to those in your video call To send documents simply drag the document you want to send to the video screen of the contact to whom you want to send it This allows you to send a document to an individual and not c
4. ENFORCEABLE CONTRACT AND CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT MODIFICATION RETURN IF YOU ARE NOT AUTHORIZED TO ENTER INTO THIS AGREEMENT OR IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT THEN YOU MUST CLICK ON THE CANCEL BUTTON BELOW AND YOU MUST NOT INSTALL ACCESS COPY OR USE THE SOFTWARE AND YOU MUST WITHIN 3 DAYS DELETE AND PERMANENTLY ERASE FROM ALL COMPUTER MEMORIES AND STORAGE MEDIA ALL COPIES OF THE SOFTWARE AND DOCUMENTATION AND TO OBTAIN A REFUND YOU MUST NOTIFY LICENSOR IN WRITING THAT YO ALL L IP Ce IOC SUF I WARC ANL E LU Wi EN A TION ANU O Ui ad A REF UND 1 LI u W y i NL T LILLE on q M nj Lifts LA rh U OE Hi EasyShare User Manual GMR16020078 SUM 500050 Rev 1 _ EasyShare GlobalMed lt AA Contacts List and Favorite List Contacts Favorite List History Contacts Favorite List History Contacts Favorite List History Search Users Search History Search History hide fcattisoy Globaimed Heipdesk si Ashley Droege on 6 13 2013 09 43 59 Helpdesk Help Desk g Easyshare test call on 6 12 2013 12 43 29 Easyshare test call Doctor Side Test Help Desk on 6 12 2013 12 37 19 My Company Clinic AZ 1 demo vc easyshare demo on 5 31 2013 09 30 58 Patient Side Test on 5 5 2013 17 40 57 Demo Test amp easyshare demo Patient Side Test A Jose Amaro Shawn Gl
5. conferencing and collaboration solution saves easily on quantifiable travel costs removes physical boundaries and boosts productivity EasyShare features highly encrypted software is enterprise friendly and uses managed peer to peer architecture and low bandwidth The software allows for one click web calling between one or more parties and instant application sharing through drag and drop file transfer This is Important in ensuring that critical documents are viewed in a timely manner Through Easyshare technology visual collaboration is more successful and effective than ever before achieving a new level of connectedness between remotely located participants EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed System Reguirements and Installation Instructions 1 Uninstall any previous EasyShare versions or clients 2 Check System Compatibility e Internet Connectivity e Windows XP and later e Internet Explorer 8 9 10 e Mozilla Firefox 3 Using one of the web browsers listed above navigate to www easysharevc com easyshare exe This will launch the installer when prompted click RUN 4 Using one of the web browsers listed above navigate to www easysharevc com EasyShare User Manual GMR16020078 SUM 500050 Rev 1 a EasyShare lt Ad GlobalMed GuickStart GlobalMed Change Password Logout Welcome back mark wyant Contacts Favorite List History Searc
6. EasyShare Version 2 0 GlobalMed User Manual d EasyShare e 4 i Fai i v A Ye 6 ya YA LIA VY Nai epee a Tae sl iu gt r GlobalMed Section About GlobalMed Thank You About EasyShare System Reguirements and Installation Instructions GuickStart How to Use EasyShare Contact List and Favorite List Making a Call setting Up Your Audio and Video Adding Another Video Source Chat Within a Video Call Adding Another Contact to the Call Content Sharing sending a Document Using Far End Camera Control Support and FAQ Warranty Page N O OF Aa W N lt 11 12 12 13 14 14 ifs 18 AN EasyShare GlobalMed ai About GlobalMed Scottsdale Arizona based GlobalMed designs manufactures and markets telemedicine solutions and medical image automation systems that provide superior image quality unmatched versatility and unsurpassed simplicity for the healthcare industry GlobalMed s camera image management store and forward video conferencing and video streaming technologies enable leading multiple specialists and other caregivers to be more effective in providing patient care and more productive and efficient in managing patient information Products include the TotalExam Camera the most versatile and easy to use exam camera on the market CapSure store and forward imaging and image management software with DICOM output which provides automated workflow capabilities for s
7. all Utilize the EasyShare Test call contact to set up your audio and video settings Right click on EasyShare Test call and select Call Once in a video call click on the settings button on your video screen Audio and Camera Setup Video Settings Add Another Camera Show timestamp Click Audio and Camera Setup This will launch the audio and video screen to select your camera source microphone source and speaker source You can play a test sound for your speakers to ensure you have the correct speaker selected There is a microphone indicator to show if the microphone is receiving audio input When you select a video source you will see it on this screen so you can be sure you have the correct video selected When finished select Done Note The default video resolution is 320x240 at 15 FPS EasyShare supports resolution up to 720p and frame rates up to 30 FPS si Speaker lt Camera Device Speakers HP 2 IDT High Defi a Device BCC950 ConferenceCam vv o Play test sound If EasyShare detects there is not enough bandwidth and or CPU it will decrease the video resolution to accommodate the lack of bandwidth or CPU Microphone Device Integrated Microphone Array 2 wa W Automatically adjust my volume Tip when you speak look for the Milili wave like green volume bar at the Advanced lower left corner of the video EasyShare User Manual GMR16020078 SUM 500050 Rev 1 _
8. all all participants when in a multipoint call When a document is sent to you it will Show up in the video screen of the contact who send it To save the file right click on the file or drag it to where you want to save it Sending a File Using Far End Camera Control EasyShare allows for far end camera control with supported cameras Camera control is currently validated with the IREZ 5770 camera offered by GlobalMed To pan and tilt the camera left click and drag left right up or down on the video screen of the camera you want to control If the camera is able to be controlled your curser will change to a hand when you hover over the video screen The camera moves in reverse of the direction you drag To zoom in right click on the video screen of the camera you want to control Movement towards the top of the screen zooms In and movement towards the bottom of the screen zooms out If the camera supports remote zoom your curser will change to a magnifying glass when you right click Camera control can be performed on either side of the call as long as the controlled side has a Supported camera with camera control ability EasyShare User Manual GMR16020078 SUM 500050 Rev 1 _ EasyShare lt GlobalMed Support and FAQ Q How do I reset my password A To reset your password click Change Password in the top right corner of the main dashboard Type in your existing password and the new desired password an
9. d click Change Password your password is now changed Change Password Old Password New Password Confirm New Password Change Password Q can t remember my password how can log in A If you have trouble accessing your account click Can t Access Your Account on the login screen This will prompt you to type in your user name to reset your password If you cannot remember your user name contact your administrator J Login User Name Password Cant access your Account EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Q Why is the video screen grey and my camera feed not visible A A grey video screen as shown below means the video has been hidden To un hide the video Q can t hear any audio from the other end of the call A If the other end of the call is transmitting audio you will see a green mic indicator on their video screen as shown here J If you do not see this indicator then the other end is not transmitting audio and their microphone may be muted You can use the chat feature to communicate to the other end es Click this chat icon to start a private chat with that contact If their microphone is not muted and you do see a microphone indicator check to make sure your speakers are turned on You can also check in the settings that you have the correct speaker selected EasyShare User Manual GMR16020078 SUM 500050 Rev 1 gi EasyShare GlobalMed
10. eamless integration into a provider s network and fully integrated mobile video cart systems for primary care applications Contact Info 15020 N 74th Street Scottsdale AZ 85260 1 480 922 0044 www GlobalMed com Technical Support GlobalMed Help Desk www globalmed com helodesk Toll Free 1 800 886 3692 International 480 922 0044 Option 2 B D DN a m w pe pes te aa x Aa a a SS ere wa ma EE raer in i eee UA te si m Mo EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Dear Valued Customer GlobalMed sincerely appreciates your investment and the opportunity to service your telemedicine needs We are committed to providing the very best products and support in the telemedicine industry Your feedback is important to our continued success and we welcome your suggestions comments and concerns If you have an inquiry for Sales Customer Service or Technical Support please contact your reseller directly You may also reach GlobalMed directly at 1 800 886 3692 or via email at telemed globalmed com GlobalMed offices are open Monday through Friday 8am 50m MST We look forward to our continued partnership for years to come Thank you for your business sincerely Joel E Barthelemy Managing Director Jha EasyShare User Manual GMR16020078 SUM 500050 Rev 1 a EasyShare GlobalMed PT About EasyShare EasyShare GlobalMed s video
11. en Steve Peterson easyshare demo w Ashley Droege Patient Side Test Joel Barthelemy 9 Tyler Matney Si The contacts tab will show all of your contacts Contacts are arranged by the institution to which they belong Users can save contacts as favorites for convenience To save a contact as a favorite right click on the contact in the contacts tab and select Add Contact to Favorites You can also look up contact details by right clicking on the contact and selecting View Contact Details he contact details can show alternative contact information First Name Last Name Email Phone Number and Company Name The History tab shows your most recent call history Contact Status s Green Indicates the contact is online and not currently in a call a Yellow Indicates the contact is online but currently idle Red Indicates that the contact is online but currently busy in a call Grey Indicates the contact is currently not online EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Making a Call To make a call right click on the contacts name and select Call Choose An Option E ca Se Add Contact to Favorites WP View Contact Details This will now launch two video windows one for your video and the other for your contacts video SOUICE mark wyant Microphone Mute Press this icon to mute your microphone Camera Mute Press this icon to hide you
12. h Ear waa Users GlobaiMed Helpdesk ja 7 i F Help Desk Easyshare test call G My Company Clinic AZ 1 demo ve easyshare demo m Jose Amaro FAQ Shawn Glen Tip of the Day Managing Audio If the other end of the call is transmitting audio you will see a green mic indicator on their video screen as shown here If you do not see this Patient Side Test indicator then the other end is not trans Mtting audio and their microphone may be Help Desk Joel Barthl muted You can use the chat feature to ommunicate to the other end Click this chat Joel Barthlem A icon to start a private chat with that contpct If their microphone is not muted and you 9 Tim White do see a microphone indicator check toJmake sure you speakers are turned on You noon can also check in the settings that you Have the correct speaker selected Manisha Kandel m e x Home Support Privacy policy Legal Information 1 800 886 3692 Copyright 2001 2013 GlobalMed All Rights Reserved contact helpdesk A Contacts List Shows all of your contacts organized by groups Right click on a contact and select Call to start a video call with that contact Contact is Available Contactisldle Contactis Busy Contact is Offline B Favorite List Io add a contact to the Favorite List right click on the contact and select Add Contact to Favorites C History Shows the resent call hist
13. mission by ATI All other trademarks are the property of their respective holders One or more GlobalMedia products are covered under U S Patent s with other patents pending We are not responsible for typographical errors and all specifications are subject to change without notice Our products do not diagnose cure or prevent any disease The testimonials contained within this document are individual cases and do not guarantee that you will get the same results A Tig
14. ory D Change Password Click here to change your password You will need your current password E Logout Click here to logout of EasyShare F Help Desk Right click and select Call to start a video call with EasyShare help desk for Support issues during business hours Monday through Friday 8am 5pm MST G EasyShare Test Call Right click and select Call to start a video test call It is advised to do this initially to select audio and visual options and assure the correct options are selected H FAQ Frequently Asked Questions I Support Contact information for EasyShare support EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed How to Use EasyShare To access EasyShare direct your web browser to www easysharevc com Enter in your user name and password and click Login You will be directed to the main dashboard for EasyShare Note Refer to Quick Start for overview on the EasyShare main dashboard The first time you log in you will be prompted to agree to the End User License Agreement J Login User Name Password Cant access your Account End User License Agreement NOTICE READ THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE INSTALLING ACCESSING COPYING OR USING THE SOFTWARE ACCOMPANYING THIS AGREEMENT CLICKING ON THE I ACCEPT BUTTON BELOW OR IN ANY OTHER WAY INSTALLING ACCESSING COPYING OR USING THE SOFTWARE CREATES A LEGALLY
15. r video source mm Arrange Video Windows Press this icon to arrange the video windows e Ctrl Up Tile Along Top o Ctrl Left Tile Along Left e Ctrl Right Tile Along Right oe Ctrl Down Tile Along Bottom e Ctrl Increase Size e Ctrl Decrease Size e Ctrl S Save Window Layout e Ctrl M Apply Window Layout e Ctrl 0 Clear All Layout EasyShare User Manual GMR16020078 SUM 500050 Rev 1 _ EasyShare GlobalMed lt AA Always on Top Press this icon to pin video window to always be on top of other windows Close Window Press this icon to close the video window oo Volume Use this slide button to adjust the volume Chat Press this button to open a chat window within the video call This can be a helpful way to communicate if either end of the call is experiencing issues with their microphone or speaker End Call Press this button to end the video call PY Microphone Activity Meter This shows sound activity from the microphone If the microphone is muted you will not see this ral Connectivity Meter This shows the connectivity strength of the call This will be shown in your video screen as well as the far end video screen The meter will show the signal strength of both ends of the call EasyShare User Manual GMR16020078 SUM 500050 Rev 1 GlobalMed Setting Up Your Audio and Video To set up and or change your audio and video settings you must first be in a c
16. uthorization RMA from GlobalMed prior to shipping any products to GlobalMed for repair or replacement The customer must include all original components literature and packaging in the same salable condition received to avoid any additional charges All returns for any other reason must be made within the first 30 days from time of shioment and will be subject to a 25 restocking charge In addition to the standard one year warranty various components may have a manufacturer s warranty that may extend the warranty period of the individual components EasyShare User Manual GMR16020078 SUM 500050 Rev 1 KA Made in the USA Products and services MT distriduted globally Sx GlobalMed Telemedicine 15020 North 74th Street Scottsdale Arizona 85260 USA 1 800 886 3692 1 480 922 0044 phone 1 480 922 1090 fax telemed globalmed com www globalmed com 2002 2013 GlobalMedia Group LLC All Rights Reserved iREZ CapSure EasyShare WallDoc and RAMpage are registered trademarks GlobalMed GlobalMedia Innovative Telemedicine CONi WebCast AV8R TotalExam TransportAV FirstAV i8500 MVC DesktopDoc i5770 i5770HD TotalENT ClearProbe StethOne ClearSteth StethIP ClearMic iVESA Undeniable Value Kritter TES K2r USBLive IdealMic Reel Eyes Reel Edit INSPECX USB TV USBMicroCam StealthFire Vid5e and Perfecting Advanced Communications are trademarks of GlobalMedia Group LLC CareTone used with per
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