Fortune iAlert User Manual Version 3.0
Contents
1. a Enter the part of the name of the user you wish to add and then click button to view a list of users who meets the search criteria b Select the desired c Click button to save the entered information Now the new user has been added into the group To search for any particular user enter the keyword or part of the user s name in Search field and then click the icon to view a list of pages containing the keywords entered Employees This option will allow the user to add the information about new employees to the property or organization Here the user can add the Employee code name mobile of the employee the department for which he works email id the group which he belongs to and the status Alert Page 8 This option will also allow the user to modify or even delete the information of employees who are already exists Click the option Employee under Master definition Master Definition Settings The below screen is displayed Alert Page 11 9 Alert Sachin Das Create Employee Master screen will allow the user to view employee code name employee s mobile number department which the employee belongs to employee s email id status and the group which he belongs to User can edit the information of the employee To edit modify the employee details click and modify the information To delete any of the employee pn N records click W To add new employee de2. Sence DIME ias 33 o e o A 33 RS UMD FAIA E ridad 33 NSTC IVI AAA o o e E 33 Pr o ooo 34 e o o E AP Po o A 35 MIS La US penedes eoteieeis 40 iAlert Page 2 COPYRIGHT 2012 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of IDS Next Business Solutions Pvt Ltd IDS believes that the information contained in the documentation is correct and reserves the right to revise the same make changes in it and the software without having to notify any person about the changes Copyright 2010 IDS Next Business Solutions Pvt Ltd All Rights Reserved Registration No SW 2495 2005 Trademarks All company brand and product names are referenced for identification purposes only and may be trademarks or registered trademarks that are the sole property of their respective owners DISCLAIMER IDS Next Business Solutions Pvt Ltd having its registered office at 490 R T Nagar Main Road R T Nagar Bangalore 560 032 Karnataka India reserves the right to make changes to this software product manual described herein without notice IDS Next Business Solutions Pvt Ltd has made all reasonable efforts to ensure that the information in this manual is accurate and complete However IDS Next Business Solutions Pvt Ltd shall not be liable for any technical
3. or editorial errors Or omissions made herein or for incidental special or consequential damage of whatsoever nature resulting from the furnishing of this manual or operation and performance of the productin connection with this manual REVISION HISTORY vess amna Alert Page 2 Fortune Alert INTRODUCTION iAlert enables the user to view the status of the SMS sent to guests or staff in time within a fraction of second The diverse SMS features of Alert are as follows Sends SMS to the predefined mobile numbers guests or staffs based on business rules and events SMS will be sent to the people based on the Event and the Guest Status Alerts Managers Supervisors Staff Admin and the other departments in the event of a Check in Room Transfer Complaints and Check outs based on the Guest Status E g SMS can be sent to the Managers Supervisors or Staffs about a VIP check in Alerts Managers Supervisor Staffs about the high bills if the guest exceeds the defined bill limit SMS on fresh Room booking Amendment and Cancellation would be sent to guest and the contact person These SMS will be sent to the guest and the contact persons irrespective of the guest status Sends Greetings to the guests on their Wedding anniversary or Birthday If the guest were in house SMS would be sent to the Managers Supervisors Staffs and the guest If the guest were not in house then SMS would be sent only to the guests Guest Hist
4. MS template Select the Gateway Selection from the dropdown Enter the message in the message field Double click to select on the tags from Tags list Select Group Users whom you wish to send the message to Select the users or members for whom you to send the message to Click the button to update the entered information T mommoon gt Banquet All SMS Email INPMS templates related to Banquet module can be stored here Reservation Here a list of templates related to reservation like the survey on the reservation service the status of the reservation procedure to do to check in etc can be stored Block Main Rooms Associated Rooms A banquet may be blocked and the same can be released for various reasons like maintenance Any SMS Email INPMS templates related to such can be stored Alert Page 20 under this option Finance Finance related SMS Email INPMS templates can be stored here Bank Balance A template to show the bank balance can be stored under this option Membership All Membership related SMS Email INPMS template can be stored in Membership module Service Bill Entry SMS Email INPMS templates related to Service Bill Entry are stored under this option Maintenance All Maintenance related SMS Email INPMS templates can be stored in Membership module Complaints Any SMS Email INPMS templates regarding the complaints can be stored under this option as a template Instant SMS
5. SMS gateway is a device or service offering SMS transit transforming messages to mobile network traffic from other media or vice versa allowing transmission or receipt of SMS messages with or without the use of a mobile phone Typical use of a gateway would be to forward simple e mail to a mobile phone recipient SMS gateway is most fast and reliable way for mass bulk SMS sending It deals with mobile service provider and sends SMS with sender identity as textual sender ID and authentication This system is developed for improving gateway user security This option is most useful for sending any bulk sms like promotional in house guest SMS etc iAlert Page 20 To send a bulk SMS click the module Instant SMS from iAlert to view the below screen BULK SMS sit AN Choose File Ile Upload Message Select the Gateway from the dropdown Click the button hoose File to choose a CSV document containing the mobile numbers Enter the Message you wish to send to the selected mobile numbers Click the button to send the message entered to the selected mobile numbers UN WS Instant email Bulk email software is software that is used to send email in large quantities It is generally used for legitimate mailings such as for email list subscribers Since the bulk email software usually sends email via direct send and via SMTP server the use of bulk email software for spam is almost impossible because of the large amount
6. emPowering the hosp Tality business FORTUNE IALERT Version 3 0 USER MANUAL Contents INTRODUCTION unesco 6 KEY BENEFIT ricas 6 PP N N 7 BES olor E AR E e E UE A 9 Master DMI es 9 SA O o o sue ceotnes niatececseen sens 9 EMPIOVO S aio eee oe 12 IMEWN IY o a 16 A Un PI 18 ao PE Pop E EA 20 SOINE RAP o e O 0 EOI 22 Messace Templates ns acia 23 OIE OTT CC Pon ZP o E PO e A 23 RESCIVaCIO seston nese eolica tdci laos 24 MM OV GONE POP A OI o one AE E 24 VAT aaa 25 od A PPP o e lle O A 25 Alert Page 2 e e 25 o e reas EE EEE EE E E 25 Anniversary Checkout History amp INNOUSE ccoooccccccnccnnnonaconnnnnncnnnnononononaconnonanonnos 25 Birthday Checkout History amp INhoOUSE ooccccccncccnncnnccnnonononnnonaconnnnanonnnnnnccnnonanonnos 26 CU EC OTA T Seo E E E 26 Howto create a template rs E 26 e a e o o A 27 o rane ee 28 POIt OF Sell o o A 29 Cancela Ma Reprint Bll carceseceetasadceuaesancendsesuseoaerorsedansbatedsinesauieocessucnouasevsaoeddewte asians 29 OVS COs re Re a o A 29 INE Se TUS SC dla 29 Vod SE UE MEN 29 Complementary Settlement aria rd 29 OU o A O e A 29 A go o meow tnisnsen tees E E E E E 32 Nc renee eee nes rene ere nee re ener ener entree eee een ere re ee eee eer 32 Block Release Rooms Main Rooms Associated ROOMS sssssessseeeeeeeeesssseeeeeeeeeeens 32 a e A A o ao 33 Bani Bala NES dali 33 Alert Pag e 2 Members eaa E E eter seanteccerasoreesceeae 33
7. email id in the Email Id field g Clickthe ES button to save the entered information Settings This option is used to set the SMS log and the date format for the same Alert Page 20 Click the option Settings under Master Definition to view the below screen SETTINGS sustos Ss A Enter the SMS Log in the SMS Log field B Select the date format from the drop down C Click the button to save the entered information Message Templates Module Message Templates will allow the user to save the SMS Email templates for different modules and events Message Templates can be of following types Front Office In this option the user can find message templates related to front office These messages are pre defined The following are the group of templates related to Front Office module The user can select the relevant template from the group to send to guests and or employees of the property Alert Page 20 IDSS Supervisor Logged In Anniversary History Guest Complaints Reservation Here a list of templates related to reservation like the survey on the reservation service the status of the reservation procedure to do to check in etc can be stored Welcome Here a list of templates related to welcome can be stored like when the guest checks in the message will be delivered to the guest Alert Page 20 Thank You Here a list of templates related to thank you like send
8. er the Template Name in the Template name field Select the operations as Add Amend or Cancel Select the entities as SMS template Email Template or IN PMS template Select the Gateway Selection from the dropdown Enter the message in the message field Double click on the tags from Tags list Select the guests Main guest or all guests to whom you wish to send the message to Select the guest status for whom you wish to send the message to Select Group Users whom you wish to send the message to Select the users or members for whom you to send the message to Click the button to update the entered information Omron W p eo iAlert Page 20 Point of Sale Any SMS Email template related to point of sale module can be stored here Canceland Reprint Bill A template related to cancellation of a bill and the reprint of bill for various reasons can be stored under this option Discount Templates related to discounts allowed or redeemed can be stored under this option NC Settlement Sometimes the bill may have to be settled as non chargeable or complimentary to the customers an SMS Email INPMS will be sent to the customer on the same Those kinds of SMS can be stored under this optionas a template Void Settlement Any template related to void settlements can be stored under this option Complementary Settlement Any SMS Email INPMS templates related to complementary settlements can be stored under this o
9. ing a thank you message to guest for using the service provided at the property and also messages asking for the feedback about service Hotel Statistics Annual reports developments happening around upcoming revenue generating ideas the new measures and other insightful statistics related messages that needs to be sent to guests or employees can be stored under this option as template Room Transfer Here a list of room transfer related templates can be saved High Bill SMS to alert Managers Supervisor Staffs about the high bills if the guest exceeds the defined bill limit are stored under this option Bulk SMS alerts are sent to customers as well as respective employees warning of activity on their accounts a point of sale bill and other bills to help them make financial decision for the future use of the services Anniversary Checkout History amp Inhouse The personal touch really plays an important role for an organization to keep its customers and employees happy and connected The anniversary wishes are ideal ways to show their customers and employees that they care The objective is to keep the management close to their customers and employees This system is very much ideal for organizations with large customer and employee base These types of templates can be saved under this option iAlert Page 20 Birthday Checkout History amp Inhouse The personal touch really plays an important r
10. of emails that are sent in a spam campaign To send bulk email click the module Instant email from iAlert to view the below screen iAlert Page 20 BULK EMAIL Reese Biase BOJ 00 0 EE sai rlaaPly a A Enter the from email address B Enter the to email address or brose the CSV file containing the email addresses whom you wish to send the email to C Select CC and BCC email addresses D Enter the subject E Type the message in the email body which you wish to send to above selected email addresses F Click the Choose File button to attach the files if any G Click the BAMA button to send the entered emails Promotional SMS Promotional SMS are those SMS which are intended to promote company product services to people mainly used for marketing purpose Generally the SMS traffic is divided into majorly two categories Promotional SMS amp Transactional SMS Alert Page 20 E p RA je mm pm SLET OETMNICIOTN E r la Se lt a LI fii Wessage Templates Instant SMS Q Y iH Q Select tab Promotional SMS from the Menu to view the below screen The already defined templates if any will be displayed To add a new template click the add button the below screen is displayed Alert Page 20 E PROMOTION ALBRETE Tero aie Ferre foo OG a4 amp tig F a E bie 27 pomana pata ta E ne MP r sw j E Landa Hoc AA PARA al O oae Gamat pak Enter the templa
11. ole for an organization to keep its customers and employees happy and connected The birthday wishes are ideal ways to show their customers and employees that they care The objective is to keep you close to your customers and employees This system is very much ideal for organizations with large customer and employee base These types of templates can be stored under this option Guest Complaints Any of the guest complaints related templates can be stored under this option How to create a template Click on any of the template types for example consider Reservation the below screen is displayed IDSS Supervisor Logged In Alert Page 20 To edit a template To edit any of the templates from the template type click the O button The below screen is displayed Send Message To 1 SPICE RECOMMENDED 7 MainGuess A l Guess Guest Status Sefect ALL Update the necessary information and click the button to update the entered information Alert Page 20 To add a template Add To add any template to the template type click the button The below screen is displayed FRONT OFFICE RESERVATION Template Name Operations Entities Send Message To Main Guest SA Guest Tags Guest Status SSerialNumberfmr025 v Select ALL SReservationStatuss SSubSerialNumberfmr025 L Complimentary SSerialNubR015 SSubSerialNubRO1S SPropertyNames SReservationNumbers sRoomNumbers RoomTypes Ent
12. ory has to be maintained in the Property Management System to send SMS to a guest whois not in house KEY BENEFITS Automatically send messages to the predefined mobile numbers based on business rules and events Automatically send messages to the predefined mobile numbers based on business rules and events Managers Supervisors Staffs Admin and Other departments can be alerted on an event of Check in Room Transfer Complaints and Check out based on Guest Status iAlert Page 5 Send greetings to the guests on their Anniversary Birthday etc Send bulk SMS to a group of guests based on events like Check ins Checkouts and Expected Arrivals Easy to setup and use Separate database is not required Login 1 Enter the authorized credentials Username p ass OI d Login Log In 2 Click to login to the application the below screen is displayed Alert A IDSS Supervisor Alert P Logged In No chart data found Mo chart data found fii Y opr pR Total Active Templates Top 5 Gateways SMS Sent by Gateway Alert Page 5 iAlert consists mainly of Dashboard Master Definition and Message Templates which are described below Dashboard To view the dashboard click Dashboard in the main screen the below screen is displayed IDSS Supervisor Logged in Total Alc Pre Termpla bo Pop Laly TUS Sen by Ga Master Definition Module Master Definition all
13. ows the user to view define edit add the employees assign the task create the groups etc Master Definition consists of Group Here the user can create number of groups and can add a group of employees Alert Page 8 to each group to take care of particular tasks Click the option Group under Master definition Master Definition The below screen is displayed Sachin Das D Alert Page 8 The above screen will allow the user to view the groups the number of users in the group the status of the group This option will also allow the user to edit the information or delete the group 1 To add a new group click the button to view Create New Group screen as shown below Create New Group Group Code Group Name Status a Enter the group code in the Group Code field b Enter the group name in the Group Name field that needs to be appeared in the Group screen c Select the status from the drop down d Clickthe EM button to save the entered information To search for any particular o enter the keyword or part of the group s name in Search field and then click the keywords entered icon to view a list of pages containing the 2 To add a user to the group click the group for which you wish to add the user the below screen is displayed Alert Page 8 The above screen displays the name of the group and also the users present in that group Now to adda new user
14. prashant 9743149357 Worcupl MGroup2 Flyopmail 7795916501 The messages mails can be sent to employees main guest and or all guests e Select the radio button Main Guest to send messages to the main guest with whose name the rooms are reserved and the employees All Guests to send messages to all the guests inhouse and the employees of the property and None to send messages only to employees e Select the Guest Status from the dropdown provided the available options can be Birthday the honeymooner anniversary etc e Select the Group to whom the message to be sent from the available options The user can select a particular employee or to a particular group here Alert Page 20 SMS Status This option is used to track the status of the messages sent to different numbers using the SMS gateway option Click module SMS status from iAlert the below screen is displayed ame or password 9164256008 t password 9164256008 valid username or password 9164 286008 Assigned 9164286008 The above screen indicates the date of activity the gateways response to any particular number the type of service Alert Page 20
15. ption Outlet Wise Sales Any SMS Email INPMS templates related to outlet wise sales can be stored under this option To edit a template iAlert Page 20 To edit any of the templates from the template type click the O button The below screen is displayed 1 rate de G perg Discount on Bal POS OA jive Gag naa Sia 2 307 909 0 lt 0 Ses rova T i Fot i sire TE E A fe A a Discout has been given on DEF Se Mbert DE Date OEDated Lic gt MiccourtPercertages Dis Amt SOisocourtAnourt Tobies Saint abies Pesrtnsut ettesethianes Une fueds Edit the necessary details in the template and then click the UE button to update the entered information To add a template To add any templates in the POS module click on the Point of Sales module from the Message Templates to view the below screen Alert Page 20 Select the sub module or type of templates you wish to add from the Point of Sales module sub module discount is taken here for illustrative purpose the below screen is displayed IDSS Supervisor Add To add any template to the template type click the button The below screen is displayed Alert Page 20 DISCOUNT Cra rie Add Amend Cancel Shs Email Ba Peas Caba Selection A in 1 SPICE RECOMMENDED STotalmoures Distam Per erage i Enter the Template Name in the Template Name field Select the operations as Add Amend or Cancel Select the entities as SMS email INP
16. sion Saez infosystems Pyt Lii palg y This page allows the user to add the different vendor names and then the user names the message type and can select the SMS Gateway as http and also have an option to keep the record status as active or passive To add a new gateway a Click the E utton from the Create Gateway Setup screen to view add gateway screen as shown below Alert Page 20 Add Gateway Details Enter the Vendor Name in the Vendor Name field Enter the contact person name in the Contact Person field Enter the email id of the vendor in the Email field Enter the contact number of the vendor in the Contact Number field Enter the URL for SMS in the SMS URL field Enter the User Name in the user name field Enter the password in the password field Enter From Address Select the message type rpg mo ao k Click the button to save the entered information Email Gateways Here the user can define the various gateways or vendors or service providers to send single email bulk emails The SMTP protocol dictates that every email message must specify the email address of the sender iAlert Page 20 Click the option Email Gateways under Master definition _ ys a e n r m Nh i it P a m la ll Pii SMTP Host Ej Use SMTP Authentication E Use Secure Connection 5L Paraword E Send Tesi Mall Test Email Adore Send Test Mail Update SMTP Alert Page 20 Enter
17. tails a Click Ladd below screen is displayed Alert Page 11 Add Employee Details Employee Code Employee Name Mobile Number Depa rtment Select Department Email Status Select Status Groups FOM FOM Add Group Enter employee code in the Employee Code field Enter employee name in the Employee Name field Enter employee s mobile number in the Mobile Number field Select department the employee belongs to from the dropdown provided Enter employee s email id in the Email field Select the status from the dropdown Select the group from the list and click gt button to which the employee needs to be in Select the Mil button so me ao p p Alert Page 11 To search for any particular employee enter the Tol or part of the employee s name or number in Search field and then click the containingthe keywords entered icon to view a list of pages SMS Gateways Here the user can define the various gateways or vendors or service providers to send single SMS bulk SMS Click the option SMS Gateways under Master definition aif pa j Gr tefini ItiO n an Fi E E LA Settings Create Gateway Setup screen is displayed as shown below Alert Page 11 CREATE GATEWAY SETL SPICE RECOMMENDED Tull 2sins KAP Computer Solutions Pvt Ltd Premium Route KAP SystemsKAP mputer Solutions Pvt Ltd Transactional Route MMCamopaigener Beta Ver
18. te name in the template name field and select the operations from the dropdown The available options in operations are e Run once e Daily Run Once This option can be selected if the message is to be sent only once like the birthday wishes anniversary messages etc which comes once a year Daily This option can be selected to send the messages daily like good morning wishes e Enter the date the template is created e Select the time at which the message to be sent Alert Page 20 H PROMOTIONAL SMS TE ee PTA es oo Carr Tiras Cs AA JEY ena Wage Te 1 SCE MECO HENDE BA Gurit of States la a a a D Select the SMS Email to be sent 1 SMS To send an SMS select the Gateway from the dropdown from which the SMS to be sent Enter the message to be sent Now select the group of recipients to whom the message to be sent Select the Guest status from the options provided Click the save button to update the entered information Email To send an email enter from and to email ids Enter the subject and the body of the email Now select the group of recipients to whom the message to be sent Select the Guest status from the options provided Click the save button to update the entered information Alert Page 20 How to Select the Guests Recipients Send Message To MainGuest AllGuest None Guest Status Select ALL Birthday Honeymooner k Fa
19. the name Enter the port number Enter the user email id Enter the SMTP Host id Enter the password Enter the test email address Select SMTP Authentication SSL and Send Test mail if you wish to send a test mail Click the button Send Test Mail to send a test mail or click the Update SMTP to update the entered information rom OW S Opt Out Users The option Opt Out is used to block the SMS from being delivered to desired numbers Click the option Opt Out under Master Definition lAlert Page 20 Master Definition Groups Employees SMS Gateways Email Gateways Opt Out Users JELLINGS Create Opt Out screen is displayed as shown below B Alert A Custome Code The Opt Out screen displays customer code name of the customer customer s mobile number customer s email id and service name iAlert Page 20 Click O to edit the information in Opt Out Option for any particular customer details Click Eto delete the information in Opt Out Option of any particular customer details To add any customer to the Opt Out list a Click the button to open Add Output screen as shown below Add OptOut Customer Code Service Type Select the Service Name Mobile Emiail Id b Enter the Customer Code in the Customer Code c Select the service type from the dropdown provided d Enter name of the customer e Entercustomer s mobile number f Entercustomer s
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