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HP ProLiant BL460c Gen9 Server Blade

1. FES FES No 2 3 CSR 4 HEE CES E HPE HES CSR HSE 5 HP HSS APS HP
2. A Atol amp http www hp com go selfrepair amp HE HZ HP A CSR 2 Illustrated Parts Catalogoll Customer self repair 14 Illustrated parts catalog Server blade components HP continually improves and changes product parts For complete and current supported parts information see one of the following websites e HP PartSurfer website hitp partsurfer hp com e PartSurfer mobile site http partsurfermobile hp com ei Description Spare part number Customer self repair on page 5 Access panel 77768 1 001 Drive blank 777683 001 DIMM baffles DIMM baffle right 777685 001 Po E E a 1 60 GHz Intel Xeon E5 2603 v3 762441 001 a b DIMM baffle left 777684 001 S Illustrated parts catalog 15 09 es
3. pm feito u 1 System battery Solid state device connector Processor 2 DIMM slots 8 Processor 1 DIMM slots 8 5 SAS controller connector 6 Mezzanine connector 1 A mezzanine only 7 Mezzanine connector 2 Type A or Type B mezzanine O 8 Enclosure connector 9 MicroSD card slot 10 FlexibleLOM connectors 2 Drive backplane The symbols correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL460c Gen9 Server Blade Installation Instructions on the HP website http www hp com support System maintenance switch Off iLO security is enabled On security is disabled Component identification 67 Off System configuration can be changed On System configuration is locked Off Power on password is enabled On Power on password is disabled Off No function On ROM reads system configuration as invalid Off Set default boot mode to UEFI On Set default boot mode to legacy Reserved Off BL460 On WS460 is NC To access the redundant ROM set 51 55 and 56 to When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration i
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8. Disconnect the direct connect SATA cable 7 Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Remove all DIMM baffles DIMM baffles on page 32 Remove the heatsink Heatsink on page 38 Removal and replacement procedures 41 10 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket A CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Remove the processor from the processor retaining bracket To replace the component CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws Removal and replacement procedures 42 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area in
9. HP mod AS 1 Mandatory FES WAS 2 Optional HPO FES TAS 3 No No HE 5 Illustrated parts catalog 20 Removal and replacement procedures Required tools You need the following items for some procedures T 10 Torx screwdriver T 15 Torx screwdriver HP Insight Diagnostics software HP Insight Diagnostics on page 56 Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precau
10. componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt
11. mezzanine assembly with the guide pins on the system board and then install the mezzanine assembly on the system board Removal and replacement procedures 29 4 Press down firmly on the mezzanine assembly handles and then close the mezzanine assembly latch 5 Install the access panel Access panel on page 24 FlexibleLOM To remove the component Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove the mezzanine assembly Mezzanine assembly page 27 Use the FlexibleLOM handle to remove the FlexibleLOM from the system board B IM ame we To replace the component reverse the removal procedure Removal and replacement procedures 30 Storage controller To remove the component 1 Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 EE Prepare the storage controller for removal 6 To replace the component reverse the removal procedure Removal and replacement procedures 31 Heatsink blank To remove the component 1 Power down the server blade on page 22 Remove the server blade on page 23 2 3 4 Place the server blade on a flat level work surface Rem
12. number repair on page 5 prees eer 00 LS pommes en ee prem 2 MO 76205900 prem ee MO ON eme OE eme ee ME a SS prem one prem ee eer emmen ee CE pmm ee E 2 prem MS 7615000 frz v WN 2 30 GHz Intel Xeon E5 2699 v3 780761 001 Optional a Processor 1 heatsink standard 777687 001 b Processor 2 heatsink standard 777686 001 c Processor 1 heatsink wide 777689 001 d Processor 2 heatsink wide 777688 001 Optional 0 j n__n CMM n__n en en NN NN CNN Tata 3 1000 SN CNN CMM n__n ed A NN Mond En DISSI pueden 00 Illustrated parts catalog 16 en number repair on page 5 SRE ee LE esse ee je eene CT essen oeo je penne 927001 je EO eser poe IS ay __ preesse ee sn SARE SFr URSI LE mens SRA 2 RAW y ON UA eemnes foer Ten Zee je WO so SAR FS LE P0068 so SAT sum a IE ee IN oro je ooo u DIMMs fal 8 GB 1Rx4 PC4 2133R a b 16 GB 2Rx4 PC4 2133R 774172 001 NN c 32 GB 4Rx4 PC4 2133L 774174 001 12 Storage controler j ES a HP Smart Array H244br Host Bus Adapter 749999 001 b HP Smart Array P244br Controller 749800 001 Drive backplane 744412 001 System board with base pan 744409
13. HP provides standard USB 2 0 support standard USB 3 0 support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB 2 0 devices through legacy USB support which is enabled by default in the system ROM USB 3 0 ports are not functional before the OS loads The native OS provides USB 3 0 support through appropriate xHCI drivers Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following Diagnostic tools 57 e POST system boot e System Utilities e Pre boot UEFI shell e DOS e Operating environments which do not provide native USB support External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding physical access to secure data Diagnostic tools 58 Cabling Cabling resources Cabling configurations and requirements vary depending on the product and install
14. HPOD TU 69 KRAO CSR BER amp I eM ILI SERHEHIIREFTIRBENSBIDEINHRTENTIEF ZEIDEN 4 5 CMMBREHPIORALT CES HIE en EE 23 25811 lt ESL HIER ARAU HPA HABRENEF HAFIT LEITUSTDRIIE d HATS CHE LL zn a 115 28655049 COP ER CI tint BIMDAREEH ERITELNTIE k U 3 335250 MIT BLEBERAIHISHEFERAENZSEEIE TOBEH EII EFTZZBERBLUNGE EIBERDAHELRUETF Customer self repair 11 HP CSR HP sk HP CSR HP CSR HP
15. if installed Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Remove the right DIMM baffle DIMM baffles page 32 Remove the HP Smart Storage Battery To replace the component reverse the removal procedure Front panel drive cage assembly To remove the component Re ode gt Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove all drives Drive on page 25 Remove all drive blanks Drive blank on page 25 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct connect SATA cable Removal and replacement procedures 35 8 Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 9 Remove all DIMM baffles DIMM baffles on page 32 A CAUTION Always remove the storage controller before removing the front panel drive cage assembly 10 Extend the serial label pull tab from the front of the server blade 11 Remove the two T 15 screws from the front panel drive cage assembly 12 Remove the front panel drive cage assembly To replace the component reverse the removal procedure Drive backplane To remove the component Power down
16. part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pieces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pieces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement existe deux cat gories de pi ces CSR Customer self repair 5 Obligato
17. 14 15 16 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket Install the processor socket cover onto the processor socket of the failed system board Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 N Install the heatsink Heatsink on page 38 Install the front panel drive cage assembly Front panel drive cage assembly on page 35 Install all DIMMs DIMMs on page 34 Install all DIMM baffles DIMM baffles on page 32 Install the internal USB drive Install the storage controller or connect the direct connect SATA cable Removal and replacement procedures 49 17 18 19 20 21 22 Install the FlexibleLOM FlexibleLOM on page 30 Install the mezzanine assembly Mezzanine assembly on page 27 Install the drives Drive on page 25 Install the drive blanks Drive blank on page 25 Install the access panel Access panel on page 24 Install the server blade After you replace the system board you must re enter the server blade serial number and the product ID 1 2 During the server blade startup sequence press the F9 key to access System Utiliti
18. 19 Jm v m SS DM 11 Z CAUTION To prevent improper cooling and thermal damage always install DIMMs of the same height on the server blade This server blade does not support mixing standard and non standard height DIMMs identify the DIMMs installed in the server blade see DIMM identification on page 69 remove the component Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove the mezzanine assembly Mezzanine assembly on page 27 Remove the FlexibleLOM FlexibleLOM on page 30 Remove the storage controller Storage controller on page 31 Disconnect the direct connect SATA cable if installed Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Remove all DIMM baffles DIMM baffles on page 32 Remove the DIMM replace the component reverse the removal procedure To configure the memory mode use HP UEFI System Utilities on page 55 Removal and replacement procedures 34 HP Smart Storage Battery To remove the component E Power down the server blade on page 22 Remove the server blade on page 23 Remove the access panel Access panel on page 24 Place the server blade on a flat level work surface Disconnect the direct connect SATA cable
19. LEDs and buttons on page 64 Serial label pull tab information The serial label pull tab is located on the front panel of the server blade To locate the serial label pull tab see Front panel components on page 64 The serial label pull tab provides the following information e Product serial number e LO information e code that points to mobile friendly documentation Component identification 65 Drive numbering Item Description Drive boy 2 a NY B Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update Ee Of ee drive No drive activity men not remove a white Do not remove drive Removing the drive causes one or more of the logical drives to fail OF Removing the drive does not cause a logical drive to fail Aa SEEN drive is a member of one or more logical drives en green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing The drive is a member of one or more logical drives and predicts amber green the drive will fail Fleshing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed po det The drive is not configured by a RAID controller Component identification 66 System board components
20. Red Critical condition Off Normal System is in standby 2 Power On Standby Solid green System on button and system _ Flashing green 1 Hz cycle per sec Performing power on sequence Component identification 64 especie e power LED Solid amber System in standby Off No power present 3 UID button LED Solid blue Activated Flashing blue e 1 Hz cycle per sec Remote management or firmware upgrade in progress e 4 Hz cycle per sec manual reboot sequence initiated e 8 Hz cycle per sec manual reboot sequence in progress Off Deactivated NIC activity LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 65 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected Power fault LEDs When the front panel LEDs are flashing simultaneously a power fault has occurred The following table provides a list of power fault LEDs and the subsystems that are affected Not all power faults are used by all servers controller Smart SAS HBA controller Power backplane or storage backplane 8 flashes 9 flashes For more information see Front panel
21. diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective
22. each time the system is powered up Diagnostic tools 55 HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server blade using Intelligent Provisioning HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also available in the SPP HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 56 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that are supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering int
23. entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 8 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes La garant a limitada de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los
24. the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove all drives Drive on page 25 SS eS e ou Remove all drive blanks Drive blank on page 25 CAUTION Remove all drives and drive blanks before removing the drive backplane 7 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct connect SATA cable 8 Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Removal and replacement procedures 36 9 Remove all DIMM baffles DIMM baffles on page 32 10 Remove the front panel drive cage assembly Front panel drive cage assembly on page 35 11 Remove the drive backplane from the front panel drive cage assembly To replace the component reverse the removal procedure System battery If the server blade no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the bat
25. vindt u op de HP website http www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pegas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto
26. 001 115 Trusted Platform Module 505836 001 mm A ee ee en 0 en A ee ree en Illustrated parts catalog 17 Description Spare part Customer self number repair on page 5 f HP Ethernet 1Gb 4 port 366M Adapter 616010 001 g HP InfiniBand QDR Ethernet 10Gb 2 port 544 M 764734 001 Mandatory Adapter m h HP InfiniBand FDR Ethernet 10Gb 40Gb 2 port 544 M 764735 001 Mandatory Adapter i HP InfiniBand FDR 2 port 545M Adapter 705086 001 Mandatory i LPel605 16Gb Fibre Channel HBA for BladeSystem 718577 001 c Class HP QMH2672 16Gb Fibre Channel Host Bus Adapter 711305 001 NL HP Smart Storage Battery with cable 750452 001 a adapter je A edu 00 en a er OO md e Ethernet 10Gb 2 port 570FLB Adapter 701528 001 System battery 234556 001 Server blade release lever kit 688895 001 a Server blade release lever assembly MEER tos c Server blade release lever bracket HP c Class Blade SUV Cable 416003 001 SATA cable 784961 001 Not shown Do not mix processors with different speeds or cache sizes Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require t
27. 18 in dh 857 27878 Weight maximum 6 33 kg 1 3 96 Ib Weight minimum 4 50 kg 9 90 Ib Specifications 71 Acronyms and abbreviations HP SIM HP Systems Insight Manager LO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse POST Power On Self Test SAS serial attached SCSI SATA serial ATA SFF small form factor SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface USB universal serial bus Acronyms and abbreviations 72 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 73 Index A access panel 15 24 Active Health System 56 backplane hard drive 36 battery 15 34 59 67 buttons 64 C cables 59 60 61 cabling 59 60 70 cabling resources 59 cabling server 59 cautions 21 components 15 21 28 64 components identification 15 64 components mechanical 15 connectors 64 controller 15 31 CSR customer self repair 5 customer self repair CSR 5 15 D diagnostic tools 55 56 diagnostics utility 56 DIMM baffles 15 32 DIMM baffles 3 rank 15 DIMM slot locations 67 6
28. 8 DIMMs 15 34 67 68 documentation 73 documentation feedback 73 drive backplane 15 36 drive bays 64 drive blank 15 25 drives 15 66 drives determining status of 66 electrostatic discharge 21 enclosure connector 67 enclosure connector cover 15 26 67 error messages 63 external USB functionality 58 F FBWC capacitor pack 15 FC mezzanine 15 features 64 Fibre Channel mezzanine 15 FlexibleLOM 30 FlexibleLOM connectors 67 FlexibleLOM LED 64 front panel buttons 64 front panel components 64 front panel LEDs 64 front panel drive cage assembly 15 35 H hard drive backplane 15 36 hard drive backplane connector 67 hard drive bays 64 hard drive blanks 15 25 hard drive LEDs 66 hard drives determining status of 66 hardware kit 15 26 27 health LEDs 64 heatsink 15 38 heatsink blank 15 32 38 HP c Class Blade SUV Cable 60 64 HP Insight Diagnostics 56 HP Insight Diagnostics survey functionality 56 HP Smart Array P220i Controller 15 HP Smart Storage Battery 34 59 identifying components 64 illustrated parts catalog 15 IML Integrated Management Log 57 InfiniBand mezzanine 15 Insight Diagnostics 56 Integrated Management Log IML 57 internal cables 59 Index 74 internal USB functionality 58 L LED health 64 LED power button 64 LED system power 64 LEDs 66 LEDs front panel 66 LEDs hard drive 66 LEDs NIC 64 LEDs SAS hard drive 66 LEDs unit identification UID 64 loca
29. CIE do ECA DI MIE HPETIIHPERFFREEICK OPREXAUDACILUST 8mnsnZ i SRBRAMERCCHRARCHSEMRRMENTHET Mandatory HP Optional HP HP No HP HP Mandatory HP FEA HP Optional 388889 FAT MSA ASA BREA BASH ARS AR THESE RI AS MRR HP No Hp
30. HP Proliant BL460c Gen9 Server Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 768827 001 September 2014 Edition 1 O Copyright 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of the Microsoft group of companies Contents EC 3 Parts only warranty service sise 5 A ne et 15 Server blade components nnn nnn nnn nnn 15 Removal and replacement procedures 0 EEEE 21 Peguired Tools eee oss 21 Safety considerations sise 21 Preventing electrostatic discharge AAA den An 21 Server blade warnings and cautions Ne 21 Symbols on equipment 22 Server bl
31. OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfr
32. Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel
33. ade preparation iii 22 Power down the server blode are e eai rasis s as assa 22 Remove the server blade nn 29 Access Panel RR CO 24 Dive Blonl 25 DV so eee cers 25 Enclosure connector cover iO dan RETO RR 26 Mezzanine assembly issus 27 araa Eaa e CAE 28 a le 30 o AA MM MEINEM NM DNE E M MN Gant 31 Heatsink bank S IIS EM MM ME MM MEME E MANN MM ME 32 A A ent 32 DINNI 57 d d HI X l X MM MEE 34 HR Smart Storage Battery 35 Front panel drive cage assembly en RR 35 ls hapa hh aa a kha shan aan eh ache E 36 37 i o MEN NON An 38 dies MH oe 40 System board RARO LM EP RR 45 Server blade release lever gssembly sus 50 HP Trusted Platform A 54 5 ti 55 HP UEFI System UHili es enne nnne nono nn enne enin eene enne nnns 55 Using HP UEFI System Utilities nn 55 HP Insight Diagnostics MM 56 HP Insight Diagnostics survey functionality esses ener 56 Active Health System enre eanen eraren e E 56 Integrated Management Log 57 USB support 57 External USB functionality iii 58 Internal USB functio
34. al and replacement procedures 26 To replace the component reverse the removal procedure Mezzanine assembly To remove the component 1 Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface 2 3 4 Remove the access panel Access panel on page 24 5 Remove the mezzanine assembly To replace the component 1 Align the mezzanine assembly with the guide pins on the system board and then install the mezzanine assembly on the system board Removal and replacement procedures 27 Press down firmly on the mezzanine assembly handles and then close the mezzanine assembly latch Install the access panel Access panel on page 24 Install the server blade Mezzanine options To remove the component 1 A 4 ge Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove the mezzanine assembly Mezzanine assembly on page 27 Remove the mezzanine card from the mezzanine assembly Removal and replacement procedures 28 To replace the component 1 Align the mezzanine card with the guide pins on the mezzanine assembly 2 Install the mezzanine card in the mezzanine assembly and then tighten the mezzanine card screws to secure the card to the mezzanine assembly 3 Align
35. ations such as hot plug installations or troubleshooting Removal and replacement procedures 21 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions N This symbol indicates the presence of hazardous energy circuits or electric shock 1 hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel N This symbol indicates the presence of electric shock hazards The area contains user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching N a This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 217 7 kg WARNING To reduce the risk of personal injury or damage to the equipment o
36. b and connect the HP c Class Blade SUV Cable to the server blade Connect the video connector to a monitor Connect a USB mouse to one USB connector re Connect a USB keyboard to the second USB connector CE Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM Use a USB hub when connecting a USB CD ROM drive to the server blade The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source The USB hub provides additional connections and the power required to support USB keys or external drives that require more than 500mA at 5V 1 Open the serial label pull tab and connect the HP c Class Blade SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard Cabling 61 o USB mouse em Description p a em FEW Cabling 62 Troubleshooting Troubleshooting resources The HP ProLiant Gen9 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on Proliant servers and server blades To view the guide select a language English http www hp com suppo
37. board 2 Ifthe server blade had only one processor installed install the heatsink blank in processor socket 2 Heatsink blank on page 32 Removal and replacement procedures 46 3 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 4 Remove the clear processor socket cover Retain the processor socket cover for future use Removal and replacement procedures 47 5 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED EE WES E WES IS eee 17 es CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 6 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket Removal and replacement procedures 48 7 10 11 12 13
38. bserve 480 0 lb local occupational health and safety requirements and guidelines for manual material handling N These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power Em WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Server blade preparation To service any internal server blade component power down the server blade and remove it from the enclosure Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs We IMPORTANT When the server blade is in standby mode auxiliary power is still being provided to the system Removal and replacement procedures 22 Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selectio
39. componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u fe vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikke
40. ct SATA cable NOTE Only remove the storage controller if the processor 2 heatsink is being removed 6 Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 7 Remove all DIMM baffles DIMM baffles on page 32 Removal and replacement procedures 38 8 Remove the heatsink To replace the component 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Apply thermal grease to the top of the processor in the pattern shown below Removal and replacement procedures 39 3 Remove the thermal interface protective cover from the heatsink CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws 4 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly Install the storage controller or connect the direct connect SATA cable Install all DIMM baffles DIMM baffles on page 32 Install the internal USB drive Install the access panel Access panel on page 24 et Ux sn Install the server blade Processor Removal and replacement procedures 40 D gt b P iy WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server malfu
41. data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the HP website http www hp com go spp download The Active Health System log can be downloaded manually from iLO or HP Intelligent Provisioning and sent to HP For more information see the following documents e HP iLO User Guide on the HP website http www hp com go ilo docs e Intelligent Provisioning User Guide on the HP website http www hp com go intelligentprovisioning docs Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within HP UEFI System Utilities on page 55 e From within the Embedded shell e From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO web interface e From within HP Insight Diagnostics on page 56 USB support
42. dicated on the processor retaining bracket 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket Removal and replacement procedures 43 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly Install all DIMM baffles DIMM baffles on page 32 Install the internal USB drive Install the storage controller or connect the direct connect SATA cable Install the access panel Access panel on page 24 so p Install the server blade Removal and replacement procedures 44 System board CAUTION When returning a damaged system board to HP always install all processor socket covers to prevent damage to the processor sockets and system board To remove the component on Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Remove all drives Drive on page 25 Remove all drive blanks Drive blank on page 25 Remove the mezzanine assembly Mezzanine assembly on page 27 Remove the Flex
43. ector Failure to do so can result in damage to the equipment tem and perform advanced diagnostic procedures For connecting a video monitor The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source Component identification 70 Specifications Environmental specifications Temperature range J 10 C to 35 C 50 F to 95 F 30 C to 60 C 22 F to 140 F Relative humidity noncondensing Operating 10 to 90 O 28 C 82 4 F 5 to 95 38 7 C 101 77 Altitudet 3050 m 10 000 fi 9144 m 30 000 fi For information on ambient operating temperature support above 35 C see the HP website http www hp com servers ASHRAE The following temperature conditions and limitations apply All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Maximum storage altitude corresponds to a minimum pressure of 70 kPa 10 1 psia Server blade specifications 180 70 mm 7 11 in De 517 51mm 2037 in
44. ector see System board components on page 67 Remove all DIMM baffles DIMM baffles on page 32 Remove the heatsink blank if installed Heatsink blank on page 32 Remove the front panel hard drive cage assembly Front panel drive cage assembly on page 35 Removal and replacement procedures 50 12 While holding the system board in place turn the base pan on its side and remove the two system board screws from the bottom of the base pan Vz G d E E a 0 13 Place the server blade on a flat level surface 14 Slide the system board approximately 1 27 cm 0 50 inches towards the rear of the server and lift the system board from the base pan 15 Remove the three T 10 screws from the outside of the base pan and then remove the server blade release lever bracket Removal and replacement procedures 51 16 Remove the T 10 screw from the inside of the base pan and then remove the server blade release lever assembly To replace the server blade release lever 1 Install the server blade release lever assembly and then install the T 10 screws from the outside of the base pan 2 Install the server blade release lever bracket and then install the T 10 screw from the inside of the base pan Removal and replacement procedures 52 3 4 Align the system board and then slide it into place inside the base pan While holding the system board in place turn the ba
45. ed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Cabling 59 Direct connect SATA cabling Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see SUV cable connectors on page 70 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive Numerous configurations are possible This section offers two possible configurations For more information see USB support on page 57 The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub Z CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment Cabling 60 Open the serial label pull ta
46. epair Servi o de garantia apenas para pe as A garantia limitada da HP pode incluir um servi o de garantia apenas para pe as Segundo os termos do servi o de garantia apenas para pe as a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 10 No caso desse servi o a substitui o de pe as CSR obrigat ria Se desejar que HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o HAAIENMTDIUNAF SR RL MIRE DIEM AHIA ORRE EERI S OS ERIT I 5 SO CSRAR EA DD U SO BEI G amp 5 HP HP Aur LHA HPIEZ O SEF 2 EU ET BR ARAAL LIVIVATAQYABOMM BLEBERIHIIRAFR EKE EN OEE 015389 C AI BI 35 828 5 UA HAN BER TER 9 FER DAZYI LILVIVATHERCHSMRM COMMENDAZYI LILIVAPT ARCS t Lt RERAPPI ERE LFORAITERSNBRIIF E Z 20 BUTS CER lt REV EXZEBUISATCEMGCERT i PRO HOME DAIV ELIVAPHRTLBVETA 51 01 14 HE T IEHPERHRFREEIILZZHHFENDAERVU ET RR 7 IE SBBRMAAZSY LILIVAP Rta CHS SAM TET MRR AT AEGIS HI ko CI HH IBC 5 212941049 Ek MIC o TIE WW lt 4 k 51249 S C k tun Be pi Ap U E
47. er il servizio Illustrated parts catalog 18 2Optional Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein geken
48. ervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP Active Health System HP Active Health System provides the following features e Combined diagnostics tools scanners e Always on continuous monitoring for increased stability and shorter downtimes e Rich configuration history e Health and service alerts e Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur The Active Health System collects the following types of data e Server model e Serial number e Processor model and speed e Storage capacity and speed e Memory capacity and speed Diagnostic tools 56 e Firmware BIOS HP Active Health System does not collect information about Active Health System users operations finances customers employees partners or data center such as IP addresses host names user names and passwords HP Active Health System does not parse or change operating system data from third party error event log activities such as content created or passed through by the operating system The
49. ervice voor het product No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto SNo Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Illustrated parts catalog 19 Mandatory Skal DUT HLIESERIHIRRFRERMENSERIIE TOBEY EALBFZRERSLEUNHRHSERIT R NET Optional DUT SLEHFMAHPICRMFRE BANLFOHAIBERSNZHIEEH ERINFOKANIENTE RBRERBLTUKE lt K k lt SET EXERBIISZCEMCEET No PNO BOBA
50. es Select the System Configuration gt BIOS Platform Configuration RBSU gt Advanced Options gt Advanced System ROM Options gt Serial Number and then press the Enter key Enter the serial number and press the Enter key The following message appears The serial number should only be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the F10 key to confirm exiting System Utilities The server blade automatically reboots Server blade release lever assembly To remove the component 1 m gt 10 11 Power down the server blade on page 22 Remove the server blade on page 23 Remove the access panel Access panel on page 24 Remove all drives Drive on page 25 Remove all drive blanks Drive blank on page 25 Remove the mezzanine assembly Mezzanine assembly on page 27 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct connect SATA cable Remove the internal USB drive if installed To locate the internal USB conn
51. hat HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pieces les co ts de d placement et main d oeuvre du service vous seront factur s Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement congues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pieces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pieces HP ne sont pas congues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera p
52. i ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pi ces seules Votre garantie limit e HP peut inclure un service de garantie pi ces seules Dans ce cas les pi ces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pieces CSR par le client est obligatoire Si vous demandez 0 HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi so
53. ibleLOM FlexibleLOM on page 30 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct connect SATA cable Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Remove all DIMM baffles DIMM baffles on page 32 Remove all DIMMs DIMMs on page 34 Remove the front panel drive cage assembly Front panel drive cage assembly on page 35 Remove the heatsink Heatsink on page 38 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts Removal and replacement procedures 45 16 Remove the processor from the processor retaining bracket 17 Install the processor socket protective cover in each processor socket 18 Retain all of the information on the serial label pull tab for use in installing the new system board 19 Remove the enclosure connector covers from the new system board and install the enclosure connector covers on the damaged system board To replace the system board 1 Place the new server blade system board with base pan on a flat level surface ES IMPORTANT Install all components in the same configuration prior to removing the system
54. innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 7 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlie lich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlie lich f r Teile Gem den Bestimmungen des Parts only Warranty Service stellt HP Ersatzteile kostenlos zur Verf gung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defect
55. ire Pieces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La p
56. l KVM accessing a server blade with 60 local media devices accessing 61 M management tools 55 mechanical components 15 memory 15 68 69 mezzanine assembly 15 27 mezzanine assembly guide pins 15 mezzanine assembly retainer assembly 15 mezzanine board connectors 67 mezzanine boards 15 mezzanine card 28 mezzanine connector definitions 68 mezzanine connectors 67 68 N NAND flash module 15 NIC network interface card 67 part numbers 15 power button LED 64 powering down 22 preparation procedures 22 processor socket 67 processors 15 40 67 Q QuickSpecs 59 69 R release button 64 removal and replacement procedures 21 removing the server blade 23 removing the system board 45 replacement procedures 21 replacing the system board 45 required tools 21 ROM legacy USB support 57 ROM Based Setup Utility RBSU 55 S safety considerations 21 safety information 21 22 SAS controller 15 31 SAS drives 15 66 SATA hard drive 15 SD card module 15 serial connector 70 serial label pull tab 64 server blade components 64 server blade release button 15 server blade release lever 15 50 64 server blade specifications 71 server specifications 71 solid state drive 15 specifications 71 specifications environmental 71 specifications server blade 71 static electricity 21 SUV cable 70 SUV connector 60 61 64 70 symbols on equipment 22 system battery 15 system board battery 37 67 system board comp
57. ld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Customer self repair 9 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners
58. n through LO This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Use the Onboard Administrator CLI to execute one of the following commands o poweroff server bay number This command initiates a controlled shutdown of applications and the OS before the server blade enters standby mode o poweroff server bay number force This form of the command forces the server blade to enter standby mode without properly exiting applications and the OS If an application stops responding this method forces a shutdown Use the Onboard Administrator GUI to initiate a shutdown Select the Enclosure Information tab In the Device Bays item select the Overall checkbox c From the Virtual Power menu initiate a shutdown of applications and the OS For a controlled shutdown select Momentary Press For an emergency shutdown select Press and Hold Before proceeding verify the server blade is in standby mode by observing that the system power LED is amber Remove the server blade 1 2 Identify the proper server blade Power down the server blade on page 22 Removal and replacement procedures 23 3 Remove the server blade 4 Place the server blade on a flat level work surface WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION T
59. nality 0 58 A E 59 Contents 3 Cabling resources WE UP O PDR PRE RR O 59 HP Smart Storage Battery cabling an a 59 Direct connect SATA cabling ER 60 Using the HP c Class Blade SUV Cable eenen A O Re 60 Connecting locally to a server blade with video and USB devices ns ssnssssnssississeisetsrisresstrsrrsrrsrissersrrsrsrn 60 Accessing server blade with local KVM ex 60 Accessing local media devices 61 Ta 63 Troubleshooting resources AA A ee 63 Component identification 0 64 Front panel components suisses 64 Front panel LEDs and bufttons 64 Power tauli LE De NN NR S 65 Serial label pull tab information iii 65 Drive umDenn eo coc 66 Hot plug drive LED definitions 66 System board componens nurses A sa a 67 System maintenance switch Ne 67 Mezzanine connector definitions ate tee 68 DIMM slot ocafions A 68 A O 69 A A RP 70 SRM oi 71 Environmental specifications sienne 71 Server blade specilicahons eo EEES 71 a A 72 ame 73 INR RANA OE OT A 74 Contents 4 Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the
60. nction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor CAUTION To prevent possible server blade overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up For any memory configuration and processor model the memory speed will run at 2133MHz For more information see the HP Proliant BL460c Gen9 Server Blade User Guide on the HP website http www hp com support BL460cGen9 docs For more information about server blade memory see the HP website http www hp com go memory To remove the component 1 Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM BS om gt Power down server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Do one of the following Remove the storage controller Storage controller on page 31
61. nformation Be sure to properly configure the server or data loss could occur Mezzanine connector definitions x16 Type A mezzanine card only x16 Type A or B mezzanine card When installing a mezzanine option on mezzanine connector 2 processor 2 must be installed DIMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate the DIMM slot ID for spare replacement Component identification 68 The arrow points to the front of the server blade Ise DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and Med do da HP 8GB 1Rx4 DDR4 2133P R Capacity 8 GB 16 GB 32 GB Rank IR Single rank 2R Dual rank AR Quad rank Data width x4 4 bit x8 8 bit Memory generation DDR4 Maximum memory 2133 MT s speed CAS latency P 15 DIMM type R RDIMM registered L LRDIMM load reduced For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website hitp www hp com go qs Component identification 69 SUV cable connectors A CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the conn
62. no due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 6 In base alla disponibilita alla localita geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore amp offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi
63. nzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garanties
64. o prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Access panel To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Press the access panel release button 4 Slide the access panel towards the rear of the server blade and then lift to remove the panel To replace the component 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place Removal and replacement procedures 24 Drive blank Remove the component as indicated Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To replace the blank slide the blank into the bay until it locks into place Drive To remove the component 1 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 66 2 Back up all data on the drive Removal and replacement procedures 25 3 Remove the drive To replace the drive slide the drive into the bay until it is fully seated and then close the latch handle to lock the drive in the bay Enclosure connector cover To remove the component 1 Place the server blade on a flat level work surface 2 Remove the enclosure connector cover Remov
65. onents 67 system board replacement 15 45 system components 64 system maintenance switch 67 T three rank DIMM baffle 15 tools 21 Torx screwdriver 21 TPM Trusted Platform Module 15 54 troubleshooting 63 troubleshooting resources 63 Trusted Platform Module TPM 15 54 U USB connector 70 USB support 57 utilities 55 Index 75 V video connector 70 W warnings 21 warranty 5 Index 76
66. ove the access panel Access panel on page 24 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct connect SATA cable Using a no 2 Phillips screwdriver remove the heatsink blank Retain the heatsink blank for future use To replace the component reverse the removal procedure CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws DIMM baffles To remove the component mom ep Power down the server blade on page 22 Remove the server blade on page 23 Place the server blade on a flat level work surface Remove the access panel Access panel on page 24 Disconnect the direct connect SATA cable if installed Remove the internal USB drive if installed To locate the internal USB connector see System board components on page 67 Removal and replacement procedures 32 Wa IMPORTANT When removing the right DIMM baffle leave the HP Smart Storage Battery installed on the baffle Use the blue pull tab to disconnect the HP Smart Storage Battery cable from the system board 7 Remove one or more DIMM baffles o DIMM baffle right side Removal and replacement procedures 33 8 To Remove the HP Smart Storage Battery from the DIMM baffle if installed HP Smart Storage Battery on page 35 replace the component reverse the removal procedure DIMMs To To
67. rt Gen9_TSG_en French http www hp com support Gen9 TSG fr Spanish http www hp com support Gen9 TSG es German http www hp com support Gen9 TSG de Japanese http www hp com support Gen9 TSG Simplified Chinese http www hp com support Gen9 TSG zh The HP Proliant Gen9 Troubleshooting Guide Volume Il Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English http www hp com support Gen9 EMG en French http www hp com support Gen9 fr Spanish http www hp com support Gen9 EMG es German http www hp com support Gen9 EMG de Japanese http www hp com support Gen9 EMG ja Simplified Chinese http www hp com support Gen9 EMG zh cn Troubleshooting 63 Component identification Front panel components HP c Class Blade SUV connector behind the serial label pull tab Serial label pull tab The SUV connector and the HP c Class Blade SUV Cable are used for some server blade configuration and diagnostic procedures Front panel LEDs and buttons tom Decii Health status LED Solid Green Normal System is powered on bar Flashing Green Power On Standby button service is being initialized Flashing Amber Degraded condition Flashing
68. se pan on the side and install the two screws on the bottom of the base pan Place the server blade on a flat level surface We IMPORTANT Install all components in the same configuration prior to removing the system board Install the front panel drive cage assembly Front panel drive cage assembly on page 35 Install the heatsink blank Heatsink blank on page 32 Install the storage controller or connect the direct connect SATA cable Install all DIMM baffles DIMM baffles on page 32 Install the internal USB drive Install the drives Drive on page 25 Removal and replacement procedures 53 12 Install the drive blanks Drive blank on page 25 13 Install the access panel Access panel on page 24 HP Trusted Platform Module The TPM is not a customer removable part Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect TPM board failure leave the TPM installed and remove the system board System board on page 45 Contact an HP authorized service provider for a replacement system board and TPM board Removal and replacement procedures 54 Diagnostic tools HP UEFI System Utilities The HP UEFI System Utilities is embedded in the sys
69. tem ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Selecting a language launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the HP UEFI System Utilities see the HP UEFI System Utilities User Guide for HP Proliant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Scan the QR code located at the bottom of the screen to access mobile ready online help for the UEFI System Utilities and UEFI Shell For on screen help press Fl Using HP UEFI System Utilities To use the System Utilities use the following keys Access System Utilities F9 during server POST Up and Down arrows Select tems Access Help for a highlighted configuration Fl option Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the System Utilities
70. tery Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 22 Remove the server blade on page 23 2 3 Place the server blade on a flat level work surface 4 Locate the battery on the system board System board components on page 67 Removal and replacement procedures 37 5 Remove the battery to ar EY IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through UEFI System Utilities To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Heatsink WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Place the server blade on a flat level work surface 4 Remove the access panel Access panel on page 24 5 Do one of the following o Remove the storage controller Storage controller on page 31 o Disconnect the direct conne
71. tions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server blade warnings and cautions A A WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the server blade access panel and then install the server blade into the enclosure WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server blade with the access panel removed Operating the server blade in this manner results in improper airflow and improper cooling that can lead to thermal damage CAUTION When performing non hot plug operations you must power down the server blade and or the system However it may be necessary to leave the server blade powered up when performing other oper
72. uosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la

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