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User`s Guide - Tel-Lynx

1. Tel Lynx Users amp Lines Out of the box Te Lynx has one user the anyone user enabled with its own mailbox The anyone user cannot be removed disabled or assigned to an outside line It is automatically selected when Te Lynx answers any outside line that has no other user assigned You can add up to seven more users each with a separate mailbox Each user can be assigned to receive calls on one or more outside lines lt Outside Lines Outside lines are connected to your mobiles phones through Bluetooth to your home phone service s through a standard telephone cord and to Skype through a USB cable gt Personal vs Common A common outside line has more than one user assigned to it whereas a personal outside line has only one user assigned to it For example the landline that comes A landline could be a traditional copper wire VoIP provided by your cable company Ooma Vonage etc or wireless home service Straight Talk Home Verizon s Home Phone Connect AT amp T s Wireless Home Phone Service etc Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 13 of 84 Preliminary into your home or business typically has more than one user so it s a common line Tel Lynx allows mobile phones to have only one user so a mobile phone is a personal line In Personal Assistant modes Tel Lynx will ask a person calling in on a common outside line to select a user from t
2. Since Microsoft purchased Skype it has broken the Desktop API at least twice The known non working versions are 6 22 through 7 1 and 7 9 through 7 1x You can download the latest working version of Skype version 7 8 from our website at www tel lynx com software If you already have Skype installed check the version number click Help gt About Skype in the Skype app menu If it is a non working version listed above uninstall it and install the version from our website Be sure to disable automatic Skype updates After installing Skype and TlxServer from our website you can run TlxServer by double clicking the Run batch file in the C TLC folder See the instructions included with the PC server download for more information on how to install the server The first time you run TlxServer or a new version of it click Allow Access in the top notification window of the Skype window to allow TlxServer to use Skype You can dial 1 000 000 0000 to test Skype using its echo123 test TlxServer will automatically assign unique unused telephones numbers to your Skype friends Skype phone numbers always look like 1 O00 O00 XXXX where XXXX is a unique number among all your Skype friends allowing you to have all your Skype friends in Te Lynx s phone book so you can dial them by name or phone number Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 63 of 84 Preliminary When dialing
3. For example add a contact with the phone number of outside line 1 with the name My Number 1 For the phone number for outside line 2 Skype or second landline add 2 to the end of the name Tel Lynx will reject calls with the caller ID phone number equal to your Skype or your second landline s phone number only on the outside line 2 gt Personal Assistant mode I In Personal Assistant mode I once a new caller is qualified Te Lynx will ring your telephones and put the new caller through Qualified new callers will get right through next time they call in gt Personal Assistant mode IT In Personal Assistant mode II only calls from contacts in your Te Lynx phone book will ring your telephones Te Lynx will answer and optionally greet callers with your personal greeting If a call is allowed through contact type is allowed at this time and Do Not Disturb override is not set Te Lynx will ring your telephones while it is greeting the caller All new callers including those on the new call list are automatically sent to voice mail so even persistent telemarketers won t get through i e they can only leave a message However urgent calls will be allowed through if the caller knows the last four digits of the phone number of a super contact or a contact that is allowed to make urgent calls 14 TLC Plus only Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 38 of 84 Preliminary
4. If you are creating one entry that includes two contact names use an ampersand amp to divide the two names into separate searchable contact names You don t need spaces on either side of an ampersand they re ignored and they take up space on the Caller ID screen John amp Mary Smith John Smith and Mary Smith are two separately searchable names J Jones amp M Smith J Jones and M Smith are two separately searchable names In Business entries ampersands are ignored in searches AT amp T Atlanta Business contact ATT is the first name Atlanta is the last name The ampersand is ignored Note Avoid using middle names and middle initials as they are ignored when Dialing by Name and they take up space on the Caller ID screen However they can be helpful when two different contacts have the same first and last names Here is an example of how not to create an entry Dr John Smith Jr Dris the first name Jris the last name John and Smith are ignored as middle names A better entry might be Dr J Smith Note If only one name is entered for a contact it is considered a first name Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 16 of 84 Preliminary gt Voice Tag A voice tag is an audio recording of a contact s name and is created e by anew caller the first time they call in e bya TJel Lynx user the first time they call a new contact or e bya Tel Lynx u
5. In this mode as in Personal Assistant mode I voice mail messages may either be picked up from the home telephone or remotely using the secret code New callers must be added to the Te Lynx phone book in order to get right through the next time they call gt Personal Assistant mode III Personal Assistant mode III is like Personal Assistant mode II except that extra safety measures are invoked 1 voice mail messages from new callers may only be accessed by a Tel Lynx administrator using the secret code 2 the main Tel Lynx menu is only accessible by entering the secret code Personal Assistant modes II and III are designed to prevent vulnerable persons from answering scam phone calls devised to lure them into dangerous transactions On a Call Menu The On a Call Menu is only available with the Smart Dialing mode While you are on a call you can press flash flash the switch hook to enter and exit the On a Call Menu which allows access to the features described below While in the On a Call Menu the caller cannot hear you and you cannot hear the caller If you hang up your telephone will ring and when you answer you will be connected to the call you were on before entering the On a Call Menu The exception to this rule is when a call waiting call comes in In that case flashing the switch hook will bypass the On a Call Menu and connect you immediately to the waiting call lt Dialing an Extension To dial a contact
6. e To set minutes enter number of minutes followed by _ _ e To set minutes and seconds enter minutes then _X_ seconds then _ e To set hours minutes and seconds enter hours then __ minutes then _ _ seconds then _ _ e To set seconds only enter _ _ then seconds then e To cancel the timer enter only To set the timer the final entry must always be the key After you ve set the timer it will start to count down You can then hang up or listen to the countdown While you re listening to the countdown to cancel the existing timer press _ _ or to change the remaining time enter a new amount of time and then press _ If someone calls while you are listening to the timer count down Te Lynx will announce the caller You can then hang up the telephone will start ringing and you can answer After you ve set the timer and hung up whenever you take the telephone off hook you will hear Te Lynx announce the remaining time followed by the dial tone indicating that you can dial out Remember that you don t have to wait for Te Lynx to finish announcing before taking any action including dialing out To change or cancel the timer take the telephone off hook then press pars7 and either press to cancel the existing timer or enter a new amount of time and then press _ When the time is up Te Lynx will ring the associated inside line with a series of single short rings if set on line
7. By default only callers in the phone book are not announced when you answer their call In the Set Up menu you can change this setting and enable the announcement for phone book contacts Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 22 of 84 Preliminary 3 Contacts in the phone book are never removed The phone book and new call list combined can hold at least 3300 contacts so it is unlikely but if the new call list gets full the contact at the bottom of the new call list will be removed when the next first time new caller calls in You can easily move a new caller from the new call list to the phone book using Tel Lynx s Manage New Calls menu You will have the opportunity to edit or change the name that was received from caller ID You can also rotate the first and last names if they are in the wrong order Tel Lynx expects names to be stored first name first and last name last However most caller ID databases store the last name first followed by the first name then any middle names Sometimes the caller ID will have a comma after the last name and sometimes not Te Lynx removes the comma if present and rotates the names so the first name appears first and the last name last when it creates the contact in the new call list If the contact name is not ordered correctly on the caller ID screen when you go to move it to the phone book you will have the opportunity to rotate it again gt
8. Press to Transfer the Audio from telephone to Mobile Phone or PC Press to More Options see below Press to Dial Contact s Extension or if no Extension enter Phone Tree Mode 23 An exclusive hold allows only the inside line that placed the call on hold to go back to that call 6 Inclusive hold allows any line on the system to pick up the call Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 75 of 84 Preliminary Note A pending call is a second incoming call that has never been answered A waiting call is a call that has been answered and switched to waiting while you talk with the other caller More Options Press to Set the Timer Press to Start Recording a Call and Go Back to Current Call Press to Stop Recording a Call and Go Back to Current Call Press to Manage the Phone Book Press to Go Back to the Main On a Call Menu gt While ona Call with a Rotary Dial Telephone Rotary Dialing While on a call using a rotary dial telephone flashing the switch hook will present a different menu with more options including going to the On a Call Menu described above Dial 0 to Go Back to Current Call Dial 1 to Send __ then Go Back to the Current Call Dial 2 to Send _ _ then Go Back to the Current Call Dial 3 to Enter the On a Call Menu lt gt Announcement Menu In Personal Assistant modes when you answer a call from a new caller someone who is not in your Te Lynx
9. The following applies to Skype Press to Enable Disbale Waiting Call Rejection Press to Re record the Name of the Outside Line The following applies to Landlines Press to Enable Disable 70 to Disable Call Waiting Press to Enable Disable Waiting Call Rejection Press to Set Dialing Mode Press __1 to Dial Landline using Normal Dialing Rules Press asc 2 to Dial Landline using 10 Digits Area Code first Press DEF 3 to Dial Landline using 11 Digits 1 first Press cH14 to Dial Landline using Pulse Dialing Press 1k 5 to Dial Landline using DTMF touch tone Dialing Press to Set up 3 Way Calling Press to Disable 3 Way Calling Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 72 of 84 Preliminary Press to Enable 3 Way Calling w Flash Before Dialing Press to Enable 3 Way Calling w Flash After Dialing Press to Enable 3 Way Calling w Flash Before Dialing and Double Flash to Join 3 Way Calls for Ooma Press to Enable Waiting for Dial Tone Press to Disable Waiting for Dial Tone Press to Re record the Name of the Outside Line The following applies to Mobile Phones TLC and TLC Plus only Press to Enable Disable 70 to Disable Call Waiting Press to Set Mobile Phone Options Press to Setup Automatic Call Forwarding Press to Forward All Callers Press to Forward All Except New Callers Press to Forward Super and Normal Contacts Press to Forward Super Contacts Press to Forward only Specified Contacts
10. allow urgent calls attribute is set can always get through Other callers who know the last four digits of a home work or mobile phone number of a contact who is allowed to make urgent calls or who knows the secret code or a Tel Lynx user s password can also get through at any time gt If You Don t Have a Home Office If you don t work out of a home office you may only want to set two periods for each of the two schedules weekday and weekend For example waking hours might be 7am to11pm and sleep hours 11pm to 7am gt If You Have a Home Office If you work out of a home office you will usually have four periods in a day Your work day may start at 9AM and end at 5PM before and after work hours may be 7am to 9am and 5pm to 11pm and sleep hours may be 11pm to 7am Normal Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 43 of 84 Preliminary contacts will get through from 7am until 11pm workday contacts from 9am to 5pm and super contacts at all times For weekends you may want to set only two periods so that calls from workday contacts are sent to voice mail Sample Do Not Disturb Schedules Sample start times for Home Only schedules 1 and 2 Days of Sample Enter start the week start time as time Schedule 1 Wake M F 8am 800 1 Work M F N A Sleep M F 1lpm 1100 2 Schedule 2 Wake SS 9am 900 1 Work SS N A Sleep SS 11pm 1100 2 Sample start times for Home Office
11. Notes on Importing Contacts from Mobile Phones TLC TLC Plus only Tel Lynx keeps track of the source or ownership of each contact A given contact can have one or more owners A contact can be owned by Te Lynx only by one or both mobile phones only or by Te Lynx and one or both mobile phones If an imported contact matches the name and phone number of a contact on Tel Lynx the two will be merged and ownership will be shared If an imported contact matches the name and phone number of a contact on Tel Lynx and the contact s attributes don t match you will be informed of the discrepancy and you can choose to accept or reject the change s When you delete a contact from your mobile phone the next time you import your mobile phone s contacts Te Lynx will remove the mobile phone s ownership If that contact no longer has an owner Te Lynx will ask whether you want to keep or delete that contact If you choose to keep the contact then its ownership passes to Tel Lynx If you change a contact s name or phone number on your mobile phone the next time you import your mobile phone s contacts it will appear to Te Lynx that the contact with the old name or phone number has been deleted and a new contact with the updated information has been added A contact with a phone type of Business or Company will be imported as a Business agc2 phone number type If a contact with non business phone number types also has a business phone n
12. Press to Enable Instant Forwarding Press to Disable Instant Forwarding Press to Set of Rings before TLC answers mobile Press to Enable Disable Waiting Call Rejection Press to Enable Disable Audio Request Rejection Press to Enable Disable Network Defaults Press to Enable Disable Waiting Call Merging Press to Enable Disable 3 Way Call Switching Press to Hear Mobile Phone s Bluetooth Capabilities Press to Re record Mobile Phone s Name Press to Pair Stop Unpair Mobile Phone Press to Enable Disable Connection to Mobile Phone gt Press to Set up the Calling Tables Enter the table for the type of call Press for Local Press for Toll Free Press for Toll Press for International Press for Premium Press for Emergency Enter the outside line s in preferred order 1 landline 2 second landline Skype 3 Mobile Phone 1 The second landline is only available on TLC Plus amp Guardian Plus Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 73 of 84 Preliminary 4 Mobile Phone 2 and then press _ _ If you press and enter no outside lines the calling table will be empty and calls of that type cannot be placed gt Press to Set the Secret Code Enter a four digit numeric code gt Press to Clear Contacts from the Tel Lynx Phone Book Press and hold to Clear All Contacts Imported from Mobile Phone 1 Press and hold to Clear All Contacts Imported from Mobile Phone 2 Press and hold to Clear
13. s extension once you are connected to the contact s main number flash the switch hook and then press _ _ Te l Lynx will dial the extension you set for that contact Rotary Dialing flash 3 double flash lt Navigate Phone Tree Mode If you have problems navigating a phone tree while on a call it may be that the touch tones generated by your telephone are not being received cleanly by the phone tree system Press and hold for at least one second to enter Navigate Phone Tree mode Now when you press touch tones on your telephone Te l Lynx will intercept and regenerate them in a way that they should be received more cleanly by the phone tree system You must exit Phone Tree Navigate mode in order for the called party to be able to hear you To exit the Navigate Phone Tree mode flash the switch hook Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 39 of 84 Preliminary Rotary Dialing No equivalent function Phone Tree Navigate mode is not useful for rotary dial phones since Tel Lynx already generates as clean a touch tone signal as can be generated for the digits you dial lt Call Hold and Pick Up The hold feature has several uses You may want to place a call on hold to switch telephones to answer another line or to start a conference call While you are on a call you can place the call on hold hang up the telephone and pick up the call from your current location
14. s phone book You will want to use Tel Lynx s phone book instead so that you can Dial By Name and not have to remember phone numbers Using both your telephone s phone book and Tel Lynx s phone book will be very confusing Entering names and phones numbers into Te Lynx s phone book is different from entering names and phone numbers in your telephone s phone book because Tel Lynx has no display and no direct access to your telephone s display The main difference is that you will not be able to see the letters on your telephone s display as you enter them To compensate for this Te Lynx will say the letters as you enter them At any point in the entry process you can display on your telephone s caller ID display what you have entered so far by pressing _ _ You will need a telephone with Caller ID with Call Waiting to use this feature gt Enter or Edit a Name in the Te Lynx Phone Book Here s how to enter contacts using your telephone s keypad e Use the letters on the telephone keypad For each letter in the name repeatedly press a key for the number of times that correspond to the position of the letter on the key For example press once for A twice quickly for B three times quickly for C and four times quickly for 2 Press once for P twice quickly for Q three times quickly for R four times quickly for S or five times quickly for 7 After you pause Tel Lynx will translate the key press es into the letter and when you
15. 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 7 of 84 Preliminary communication using Skype names You can also set it up with a phone number and place and receive calls to and from other phone numbers A switch hook is used to switch the telephone between an idle on hook condition that allows the telephone to ring and an active off hook condition that allows you to place or answer a call Most rotary dial telephones have a handset with a microphone and speaker that depresses the switch hook when the telephone is idle on hook The switch hook is hidden on cordless telephones and is activated by a flash button near the keypad A Telco is a phone company such as AT amp T that provides voice communication service over a land based Public Switch Telephone Network PSTN to many other telephones A telephone is a device that transmits and receives voice communication over a pair of wires It has either a push button keypad or a rotary dial It may be cordless but it always connects through a pair of wires in your home or business as opposed to a mobile phone which communicates strictly over the air Tel Lynx provides full support for cordless corded and rotary dial telephones An urgent call is a call from someone who believes they need to talk to a Te Lynx user immediately even if the user has Te Lynx in a Do Not Disturb mode An unknown caller has no record in the Te Lynx phone book or new call lis
16. 911 calls During any given conversation you may start and stop the recording any number of times Only one wave file will be generated per call and only the parts of the conversation where the recording is started will be present in the wave file The Recording the call announcement will be recorded into the wave file every time the recording is started The Recording stopped announcement will not be recorded Make sure you have sufficient disk storage on the attached PC before starting the recording If the disk space is exhausted during a recording Te Lynx will announce Recording stopped Each recording will consume almost 1 MB of disk storage per minute Warning You may be legally required to notify or get the permission of all parties to a conversation before recording it Be sure you know the legal requirements for recording a phone conversation before using this feature Landline Calibration If you hear a significant sidetone while on a landline call you can calibrate Tel Lynx s landline to help eliminate it At the dial tone press then Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 56 of 84 Preliminary press and hold or asc 2 for landline 2 for five 5 seconds You ll hear a dial tone followed by Please wait several times If you hear only a dial tone you didn t hold or asc 2 long enough hang up and try again When completed Tel L
17. Te Lynx s new call list or phone book Tel Lynx will prompt with two options Press or do nothing and Te Lynx will dial the phone number without creating a new contact Otherwise press to create a new contact before calling the phone number If you opt to create a new contact Te Lynx will ask you to record the name enter the phone number type set the urgent call status for the contact and then key in the contact s name When recording the contact s name you can press to end the recording or Tel Lynx will automatically end it after you stop speaking After the recording has ended you can press to hear what you recorded before accepting it If you press when asked to enter the name Tel Lynx will put the phone number and recorded name in the new call list without a name and then call the number The auto create contact feature helps you to efficiently expand your phone book It can be enabled and disabled see Main Menu Set up the System Set the Answer Mode and Call Out Mode lt gt Selecting a Specific Outside Line When placing a call Te Lynx will select an available outside line based on a set of user defined calling tables To override the calling tables and specify an outside line for a call At the dial tone press and then enter the outside line number Outside line 1 Landline Outside line 2 Skype Outside line 3 MobilePhone Outside line 4 MobilePhone2 If the outside line is available Te Lynx will
18. To use voice commands on your mobile phone do the following Pick up a telephone attached to TLC and at the dial tone press L for Mobile Phone 1 on outside line 3 or for Mobile Phone 2 on outside line 4 Your mobile phone may respond with a beep or other audible signal or it may talk to you For instance it may ask What do you want to do Most mobile phones that support voice commands support the call command So you can say Call John Smith Most also allow you to append the type of phone number i e Call John Smith Mobile Remember that your mobile phone uses its phone book not 7LC s phone book for voice commands Some mobile phones have additional voice commands such as commands for reading and sending text messages Voice command availability and voice recognition quality vary from mobile phone to mobile phone Most Smart Phones use a data connection to send your voice command to an internet based server that does the voice recognition and sends the result back to the phone This method usually works well Many non Smart Phones either do not support voice commands or do a poor job of it and even the best voice recognition systems have difficulty with some names To adjust the playback volume press one or more times to lower the volume or one or more times to raise the volume When the maximum or minimum volume is hit TLC will play a short beep TLC remembers the playback level you set lt Mobile Phone Options TLC
19. also compose and send a text message to the last number dialed or received by pressing at the dial tone When you are asked to say your message you can switch to entering your message with your telephone s keypad by pressing either to add text to the end of the last sentence or to add a new sentence To enter a given letter press the key on your telephone s keypad multiple times according to the letters position on the key TLC will speak the letter that you entered To view the last part of the message on the caller ID display press once To hear the last Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 52 of 84 Preliminary sentence of the message press three times quickly When you re done entering text press twice quickly To erase the last letter you entered press the key To erase the last word press and hold the key for one second While composing a message to be sent if you hang up before sending the message it will be kept as a draft for the specified recipient Draft messages will be presented to you next time you go to send a message to that recipient lt gt Siri and other Mobile Phone Voice Commands You can use your telephone to access Siri on your iPhone and get your iPhone to do all kinds of useful things You can also use this feature with Android phones that support voice commands Non smart phones may also support some form of voice commands but they are generally limited
20. also works with Skype s 24 way conferencing Additional features include timers and alarms as well as an intercom that makes communication by PC laptop or tablet easy and convenient for TLC users Tel Lynx keeps track of your calls in a log including phone number time date length of call and the name of the line that was used to make or receive the call You can download the log with Te Lynx software running on an attached PC or you can access it by entering at the dial tone Some offices and communities use a PBX that requires that you dial 9 for an outside line If the PBX can be used with standard telephones Tel Lynx is compatible with it Te Lynx can be set up to call both internal extensions and outside phone numbers and with Te Lynx you won t have to dial 9 first Tel Lynx is not associated with any particular mobile or landline phone service so you are free to keep get rid of or change phone services whenever you want Best of all there are no monthly fees for using Tel Lynx It s easy to set up and use Tel Lynx to make and receive phone calls using a cordless telephone set Please take the time to carefully read through this manual to familiarize yourself with Te l Lynx s many additional powerful features At www tel lynx com you ll find frequently asked questions and answers downloadable updates and video tutorials that describe how to install and use Tel Lynx products lt gt Requirements and Compatibil
21. an emergency when the power is off You can silence the ringer on the wired 8 The call to 911 must last for at least 10 seconds in order for Tel Lynx to switch into ring through mode This avoids accidental 911 calls from switching modes Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 9 of 84 Preliminary telephone so that incoming calls will not ring it During national regional or local emergency situations involving severe weather or other emergency situations you should turn the ringer back on so that emergency calls can get through even when the power is out Warning You should not attempt to use your landline with both Te Lynx and the parallel wired telephone at the same time This can cause Te Lynx to not behave as expected Following a power interruption Te Lynx s internal clock must be reset If Te Lynx is attached to a PC running the Te Lynx service program or an Android Phone running the TLC app the PC or Android Phone will automatically reset Te Lynx s clock Otherwise the first call that comes in on the landline with caller ID will reset the clock If you pick up the telephone before a call comes in or if the PC Smart Phone has not reset the clock Te Lynx will tell you that the power was interrupted and will ask you to set the date and time Since Te Lynx records the current day month and year every day you should only need to reset the time if the power interrupt
22. instruct the caller not to call again and then say goodbye and hang up As with Ring through mode if you do not answer the telephone after a preset number of rings Te Lynx will send the call to its voice mail or forward the call as appropriate Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 37 of 84 Preliminary Note If you hang up immediately after answering the call will be sent to voice mail or forwarded if appropriate gt Spoofed Robocall Phone Numbers In an attempt to bypass Te Lynx s qualification process robocallers and telemarketers may spoof their phone number with the phone number they are calling your phone number Te Lynx automatically detects this for calls on your mobile phones and rejects the call For such spoofed calls to your landline s and Skype you can create a Blocked contact for your landline and Skype phone numbers Te Lynx will then block calls on all outside lines that have those phone numbers in the caller ID If you don t want to block your landline s or Skype s phone number on all your outside lines but still block the spoofed calls you can create Normal contacts with three special characters appended to the name For the phone number for outside line 1 landline add a contact with 1 added to the end of the name Tel Lynx will reject calls with the caller ID phone number equal to the landline s phone number only on outside line 1 landline
23. its description To replay a menu from the start press twice You don t have to wait to hear an option before pressing a key If you know its number you can press the key and Te Lynx will immediately take action lt gt Tel Lynx Main Menu To enter the Main Menu at the dial tone flash the switch hook Here is a list of main menu functions for telephone keypad keys through wxvz9 followed by detailed instructions Set Do Not Disturb and Other Timed Functions Listen to Voice Mail and Text Messages Manage the Phone Book Call Another Tel Lynx User Hear Last Number Called or Received Select an Outside Line Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 64 of 84 Preliminary Set up Tel Lynx Leave a Voice Message for a User Hear the Date Time and Line Status gt Set Do Not Disturb and Timed Functions Press to Cancel Press to Go Back gt Press to Override the Do Not Disturb Schedule Enter minutes lt 720 then OR hours _X_ minutes _ Then select which contacts can ring the telephone Press to Send all calls to voice mail Press to Allow all calls through Press to Allow Normal and Super contacts through Press to Allow only Super contacts through gt Press to Set Temporary Ring through Mode Enter minutes lt 720 then OR hours _X_ minutes gt Press to Set a Timer Enter minutes seconds minutes hours minutes seconds seconds To cancel the timer
24. limited warranty you should return the product to nVideon Inc along with your original receipt of purchase for replacement or repair Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 78 of 84 Preliminary All warranty claims must be processed by requesting a Return Merchandise Authorization RMA code through our Support page We cannot accept warranty returns without an RMA Miscellaneous Information lt North American Number Plan Information Tel Lynx has been optimized to work within the North American Number Plan NANP which includes 24 countries and territories the United States and its territories Canada Bermuda and sixteen Caribbean countries NANP phone numbers are eleven digits long The first digit is always a 1 which corresponds to the country code Next is a three digit area code followed by a three digit prefix or central office code followed by a four digit subscriber number The area code is more formally known as the number plan area NPA The central office code is known as an NXX code The subscriber number identifies an individual phone line connected to the central office 1 NPA NXX XXXX Country Area Prefix Subscriber Code Code Number For a given area a phone number can be one of four types local toll long distance toll free and premium A local call is often dialed using either the last seven or the last ten digits of the NANP number A toll call n
25. new message is recorded during an override period you will hear a stutter dial tone and the short rings will be cancelled gt Setting Do Not Disturb Schedules You can use Tel Lynx s Do Not Disturb schedules to send selected groups of callers to voice mail depending upon the day of the week and the time of day Tel Lynx is pre programmed with the schedule disabled so all qualified calls come through all the time unless a temporary Do Not Disturb override period is set As an example you could set one schedule for weekdays and another for weekends each with up to four periods per day The four periods of the day are Between wake up and start of your work day Your workday hours After your workday and before you go to sleep and Your sleep hours Note You can disable the workday period by pressing _ _ for the workday start time without entering a time You can disable the entire Do Not Disturb schedule by entering no days for schedule 1 Tel Lynx uses a caller s Contact Type to determine whether or not their call should be allowed through Normal contacts get through while you re awake Workday contacts only get through during your workday Super contacts are allowed through at all times even while you re asleep New callers are initially set up as normal contacts Callers with an unavailable or blocked phone number are also regarded as normal contacts Note Urgent calls from super contacts and contacts whose
26. or from any other telephone or networked PC in your house that is connected to Te Lynx see Picking up a Call from an Outside Line To start a conference call you will place the current call on hold then place a new call place the new call on hold and then join both held calls into a conference You can then put the conference on hold and repeat the process two more times for a total of up to four calls Here add automated Skype call conferencing info lt Call Waiting A call waiting call may come in on the outside line you re talking on or it may come in on another outside line In either case you will receive a call waiting signal When you flash the switch hook Te Lynx will cause the current call to be put on hold and you will be immediately connected to the incoming call Once you have answered the waiting call flashing the switch hook will place you in the On a Call Menu To switch to the on hold call flash the switch hook to enter the On a Call Menu and then press __1 You will be presented with other options in the On a Call Menu as well Please follow Te Lynx s directions for these other options if so desired Tel Lynx keeps track of which contact is current and which contact is waiting so the On a Call Menu will announce the current and waiting contacts if they are in the phone book Note When using call waiting with a landline Te Lynx cannot reliably keep track of the contacts and therefore Te Lynx wi
27. phone book your Te Lynx Personal Assistant will announce the new caller the name of the person being called and the line the call is coming in on While you are in the Announcement Menu the caller will hear a ringing signal They will not go to voice mail unless you hang up or select the voice mail option asc 2 If the caller hangs up Te Lynx will tell you the call was disconnected and provide a dial tone Note When you answer a call from a contact who is in your Tel Lynx phone book by default you will be immediately connected to the caller However you can set Te Lynx to announce callers who are in your phone book as well After the announcement you will be presented with the following menu Press to Connect to Caller can be used while listening in Press to Send Call to Voice Mail and Listen In Press to Get Reason for the Call only for new callers Press to Get Tel Lynx to Forget Caller s Number Tell Caller to Remove your Number from their Calling List then Hang Up the Call only for new callers Press to Block Phone Number and Hang Up the Call only for new callers Press to Re ring Telephones so someone else can answer Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 76 of 84 Preliminary Note If you hang up while in the Announcement Menu the call will be sent to voice mail or forwarded as appropriate If you hang up while listening in the caller will continue to leave
28. produce a dial tone with two stutters and then you can place the call The line selection is cancelled when you hang up Example selects Skype for the call Rotary Dialing 0 double flash Outside Line For example to select MobilePhone2 0 double flash 4 Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 31 of 84 Preliminary lt Connecting Directly to the Landline To connect directly to the landline without Te Lynx intervention at the dial tone press 1 You will then hear the dial tone provided by your landline provider not the dial tone provided by Te Lynx and you can dial directly on the landline service You will not be able to use Te Lynx s phone book speed dial redial or call back features This feature is cancelled when you hang up Rotary Dialing 0 double flash double flash 1 For example to dial directly using the landline 0 double flash double flash 1 Caution Do not delay in flashing the switch hook after dialing O or you will invoke the operator feature lt Dialing Notes It is important to remember that your telephones in your home or business are connected to Te Lynx and not directly connected to any of your phone service providers The dial tone you hear when you pick up your home telephone is coming from Tel Lynx not from your Telco VoIP or mobile phone provider You will not be connected to any of those services until Te Lynx places your c
29. provides several mobile phone options including automatic forwarding delayed answering call rejection without answer and options that promote mobile phone compatibility Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 53 of 84 Preliminary gt Automatic Forwarding of Calls to Your Mobile Phone If a call for you comes in to your home phone number when you re not home i e when your mobile phone is not connected to the system TLC can automatically forward the call to your mobile phone This works for each user who is associated with a mobile phone The call must come in on a landline or Skype The forwarded call will tie up the line it came in on landline or Skype for its duration You can automatically forward calls from selected individual contacts You can also automatically forward calls from super contacts normal amp super contacts all contact types or new callers amp all contact types You can specify that calls be forwarded either immediately or after they would normally go to voice mail If you specify immediate forwarding you risk missing the call if you re home and your mobile phone is not connected to TLC for any reason If you set it to forward after the call goes to voice mail you ll have time to answer when your mobile phone s Bluetooth is turned off your mobile phone is off or the battery is dead Remember The only way TLC knows you re home is if your mobile phone is
30. schedule and phone book to decide if the call should be allowed through Te Lynx answers and screens each call blocking unwanted calls from ringing your telephone If the caller s phone number is in Te Lynx s phone book or on the new call list Tel Lynx will answer and optionally greet the caller with your personal greeting If the call is allowed through Te Lynx will ring your telephone while it informs the caller that they are being connected If the call is not allowed through it is sent to voice mail after your personal greeting If you have more than one user set up Tel Lynx will ask the caller which user they want to speak with and then ring your telephones with a distinctive ring for the selected user gt Robocall Blocking Feature If a caller s phone number is neither in Te Lynx s phone book nor on the new call list Tel Lynx requires that the caller go through a one time qualification process to identify themselves See Call ln Menu If the caller does not successfully identify themselves the call is terminated before ever ringing your telephones In the one time process Te Lynx asks the caller to press a key it randomly selects then to record their name and then to specify their phone type If successful a new caller will be considered qualified placed on the new call list and will ring your telephones This completely blocks unwanted robocalling machines and strongly discourages cold sales calls A qualifie
31. schedules 1 and 2 Days of Sample Enter start the week start time time as Schedule 1 Wake M F 7am 700 1 Work M F 9am 900 1 End Work M F 5pm 500 2 Sleep M F 11pm 1100 2 Schedule 2 Wake SS 9am 900 1 Work SS N A Sleep SS 1lpm 1100 2 lt Temporary Ring Through Mode When Tel Lynx is in a Personal Assistant mode you can temporarily set Tel Lynx into Ring through mode for a specified period of time In the temporary Ring through mode all callers are allowed through immediately and are not announced When the specified period of time is over Te Lynx will return to the Personal Assistant mode and resume screening calls To set Tel Lynx into temporary Ring through mode take your telephone off hook and press uno 6 Enter the number of minutes you want to set followed by Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 44 of 84 Preliminary and hang up To enter hours and minutes enter hours then _ _ then minutes then _ _ When you take your telephone off hook while in temporary Ring through mode Tel Lynx will remind you that the Do Not Disturb schedule is being overridden and that all callers are allowed through before providing a dial tone lt gt Timers Tel Lynx maintains a timer for inside line 1 and a separate timer for inside line 2 Timers can be set for up to 720 minutes 12 hours To set a timer Take your telephone off hook and at the dial tone press pars 7
32. seconds With direct dialing you can also access the Guardian s main menu by flashing the switch hook at the dial tone When you flash the switch hook or press _ _ at the dial tone the Guardian hangs up the landline and interprets your key input directly Smart Dialing Mode Dial the phone number directly Dial By Name Dial using the last 4 digits Speed dial Call a Tel Lynx user or Have Tel Lynx redial or return the last call With Smart Dialing Te Lynx alone interprets the digits as you dial them When Tel Lynx determines a call should be placed it formats the phone number to be called for the specific phone service that will be used to place the call landline mobile or Skype and then places the call Smart Dialing also allows Te Lynx to perform the advanced functions listed above which are not available with direct dialing While dialing you can erase the last digit or key entered by pressing and holding the key for at least one second Tel Lynx will say the key that was deleted from the dialing string as confirmation Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 26 of 84 Preliminary While on a call press flash to put the call on exclusive hold and enter the On a Call Menu Press flash again to return to the call lt Dial By Name To Dial by Name on your telephone at the dial tone you will enter a few letters of a contact s first name then press __ then
33. services like RingMaster for use with fax machines or to identify the called party with different incoming ring patterns on your landline You can set up an administrator contact who can remotely manage Tel Lynx s phone book new call list and settings This is great for caregivers who want to provide Tel Lynx to a loved one to protect them from telephone scammers Caregivers can call in remotely listen to new caller voice mail and add new callers to the phone book when appropriate Te Lynx can also be operated in a mode where only those people in its phone book are allowed through All others go through the one time qualification process but can only leave a voice mail so no telephone scammers can get through When using Tel Lynx with a PC you can record your phone conversations Note In some states recording phone conversations may be illegal without the gt Windows Vista Win7 Win 8 x and Win 10 PCs laptops and tablets supported Forwarding on your landline requires 3 way calling service 7 Requires an Android phone running TLC s free Android App Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 3 of 84 Preliminary permission of all parties to the conversation Know the legal requirements for recording a phone conversation before using this feature Tel Lynx can conference its outside lines as well as work with the 3 way calling capability of your landline and mobile phones And it
34. their message If you hang up and change your mind and want to listen in you can take the telephone off hook and Tel Lynx will instruct you how to reconnect to the caller If you press while listening in you will be connected to the caller See Answering in Personal Assistant Modes for more information lt Call In Menu A caller s first introduction to Te Lynx is the Call In Menu The Call In Menu is only presented to callers when Te Lynx is in Personal Assistant Mode gt First Time Caller A first time new caller someone not in Te Lynx s new call list or phone book will first hear your personal greeting For example You have reached Jane and John Roberts Then Tel Lynx says You will be connected in a moment First need to collect some information so that may announce your call Te Lynx will then ask the caller to press a specific key to continue The caller must press the requested key in order to move forward otherwise Te Lynx will hang up This prevents automated calls from getting through The caller will then be asked to record their name After they record and accept their recorded name Tel Lynx says If you are calling from a home number press 4 mobile number press 6 work number press 9 etc After the caller has pressed a key for phone type Te Lynx adds the caller s information to its new call list and they will not be asked this information in the future Te Lynx then asks the c
35. to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product The telephone cord is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Ringer Equivalency Number REN The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs ona telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for the equipment is part of the ACTA FCC number that has the format US AAAEQ TXXXX The digits represented by the are the REN without the decimal point e g 01 is a REN of 0 1 and are followed by the Ringer Class A or B Harm to the Network If this equipment causes harm to the telephone network the telephone company will notify you in advance that the temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary Notificati
36. to transfer audio from Mobile Phone 1 Press to transfer audio from Mobile Phone 2 Rotary Dialing 0 double flash double flash Outside Line For example to pick up a call from Mobile Phone 1 0 double flash double flash 3 Caution Do not delay in flashing the switch hook after dialing O or you will invoke the operator feature Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 34 of 84 Preliminary Answering a Call Tel Lynx can be set to operate in one of four global answer modes e Ring through mode e Personal Assistant mode default out of the box e Personal Assistant mode Il and e Personal Assistant mode Ill The global answering mode is applied to all outside lines however each outside line can be individually set to answer in Ring through mode regardless of the global answering mode In Ring through mode your calls are not screened like they are in the Personal Assistant modes Your home telephone rings as soon as an incoming call is received if the call is allowed by the Do Not Disturb setting This is useful if you are waiting for an emergency return call or for an automated return call from your bank or other institution You can set Ring through mode on a permanent or temporary basis You can also set Ring through mode on a line by line basis In Personal Assistant modes I Il and Ill Tel Lynx checks to see if the call is allowed by the Do Not Disturb setting a
37. want to call As a shortcut at the dial tone dial your user number followed by the user s number you want to call followed by the key Rotary Dialing Dial your user number followed by the user s number you want to call then double flash the switch hook lt gt Redial Call Back To redial or to call back the last call take the telephone off hook and at the dial tone press x For instance if you re on a call that you placed or received and the call is dropped call back quickly by pressing at the dial tone Rotary Dialing To redial double flash at dial tone Note Tel Lynx keeps the phone number of the last call for each inside line separately so make sure you pick up the same inside line you just hung up Note For the call back to work properly Caller ID service is required and the last caller must not have blocked their number 2 Please note that you cannot cause any telephones to ring that are attached to the same inside line as the one you are using to place the call The Tel Lynx Guardian can only call other users if they are using the Tel Lynx application on a PC Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 30 of 84 Preliminary lt Outbound Call Options gt Auto Create Contact Option When auto create contact is enabled you can create contacts in Te Lynx s phone book as you call people When you dial a number that is not in
38. will ask for the secret code and then the following menu of options will be presented Listen to Voice Mail only if voice mail is present Setup Outside Lines and Greetings Hear the Date Time and Line Status Using Tel Lynx with a PC Laptop or Tablet lt Intentional blank for now gt Warranty All Tel Lynx products purchased on the www tel lynx com website or other authorized website are covered by a one year limited warranty The limited warranty period commences on the original purchase date and covers material and production defects for the duration of the limited warranty period This limited warranty does not cover failure or problems relating to e Improper or incorrect installation of the product e Modification of the product in any way including attempts to repair the product without nVideon s prior written authorization e Failure to follow safety and care instructions as outlined in the Tel Lynx User s Guide e Defects and damage resulting from improper treatment or product misuse e Use in conjunction with a third party product or products not approved in writing by nVideon or e Damage by lightning water or power surges nVideon Inc s sole liability under this limited warranty shall be to replace or repair the product covered by this limited warranty A warranty replacement does not extend or renew the warranty period Should your Tel Lynx product be defective or fail under the terms of this
39. will switch into Dial By Name mode and will prompt you to enter the last name ending in _X_ Next Te Lynx will prompt you for the contact s phone number type Press the key to search for any number type the key for a business number the key for a fax number the key for home number the key for miscellaneous the key for mobile number the key for Skype number and the key for work number Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 27 of 84 Preliminary Next Te Lynx will search its phone book for a matching contact and phone number type If one match is found Te Lynx will use the matching contact s phone number to place the call If Te Lynx finds more than one matching contact or phone number type it will prompt you to choose the one you want to call If there are no matches Te Lynx will report that there were no matches If you entered a phone number type other than __ Te Lynx will search again for any number type If still no matches are found and Te Lynx s expanded search option is enabled factory default Te Lynx will subtract a letter from the end of the first name if you entered more than two letters for the first name and try the search again Te Lynx will continue subtracting letters from the end of the first name until there are only two letters left or until one or more matches are found If still no matches are found and Te Lynx s e
40. you don t know ask your phone service provider Most digital cable phone services provide it but check to be sure If you can t figure it out assume that you don t have 3 way calling Also check to see if you can dial all 11 digits for local phone numbers If you can it is preferred that you use dialing code 3 or 9 instead of 1 or 7 For the Guardian Determine A from Table 1 BCD should be set to 333 For TLC Determine A from Table 1 BCD should be set to 333 For TLC Plus Determine A and B from Table 1 CD should be set to 33 TLC and TLC Plus only Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 59 of 84 Preliminary For example If you are using TLC or the Guardian with Vonage phone service your ABCD code would be 2333 If you are using TLC Plus with Ooma Premier phone service on outside line 1 and magicJack phone service on outside line 2 your ABCD code would be 0833 Dialing Code 3 Way No 3 Way Landline Phone Service Calling Calling No Home Phone Service Local Phone Company or Digital Cable phone service that A allows 11 digit dialing for local and toll calls preferred over 1 amp 7 if available Straight Talk Net10 or Verizon Wireless Home Service Ooma Premier Table 1 A B C and D set how Tel Lynx will dial out on outside lines 1 2 3 and 4 respectively Valid values for A B C and D are 1 Use the lo
41. you will select the dialing rules and local prefix tables for your area based on the home area code NPA and prefix NXX of your home telephone number or if you don t have a home number one of your mobile phone numbers You can enable Smart Dialing on the Guardian by setting up the dialing plan after you have completed the Guardian s setup Remember that when in Smart Dialing mode the way you dial a number on your telephone is not necessarily the way Te Lynx will dial that number on your outside line Tel Lynx can be set up to always dial 10 digits to always dial 11 digits or to dial out using the dialing rules and local prefix tables on an outside line by outside line basis Mobile phones typically allow callers to dial all 11 digits regardless of the toll status of the called number In addition many VoIP providers Ooma magicJack Vonage etc as well as wireless home providers Straight Talk Home Net10 Verizon etc require that callers always dial 10 digits AT amp T s Wireless Home service allows 11 digit dialing for all numbers and that is the safest way to dial on their system Tel Lynx should be setup to always dial with either 10 or 11 digits as appropriate when placing a call with the above mentioned services In this case Te Lynx does not need to know which calls are local and which calls are toll You can set up the dialing plan so that you can dial numbers like you always have If you have phone service
42. 1 or a series of two short rings if set on line 2 Short rings have a ring cycle of 4 seconds instead of 6 seconds If unanswered the telephone will continue to ring for about 6 minutes and then stop When you pick up the inside line Te Lynx will tell you that the timer has reached zero Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 45 of 84 Preliminary If the timer goes off while you re on a call using the telephone line used to set the timer you will hear a beep Press flash and the timer message will play Then press flash or to return to your call Note Since the timers are reset after a power failure it is recommended that you put your cordless phone base station and Te Lynx on a UPS uninterruptable power supply so that you will not have any service interruption during power outages lt gt Alarm Clocks Tel Lynx maintains an alarm clock for inside line 1 and a separate alarm clock for inside line 2 You set reset or cancel the alarm clock for the inside line you re on You can record a personal message to play when the alarm goes off You can set recurring alarms You can also set a one time alarm for today or for tomorrow or for any single day of the week See Set the Alarm Clock When the alarm goes off Te Lynx will ring the telephone s for the line you set with one short ring followed by more short rings if line 1 and a series of two short rings if line 2 The t
43. 4 Preliminary o See the name and phone number on the caller ID screen o Hear the voice tag number type and contact type o Press to Replace the Existing Contact with new contact oPress to Proceed Entering New Contact e Enter the contact s number type Number types are Business asc 2 Fax pee3 Home cu 4 Misc sku 5 Mobile mno6 Skype pars7 User tuv8 Work woz9 and Unspecified ___1 Skype and user are automatically selected and cannot be changed e Enter the contact s name e Enter the contact type normal super workday or blocked Blocked contacts cannot leave messages or ring any telephones connected to Te Lynx even in an emergency e Record a voice tag When your new contact entry is complete Press to Modify Contact Information Press to Add another Phone Book Contact Press to Call the Contact Press to Text the Contact Press to Assign a Speed Dial Number Press to Delete the Contact Press to List other Contacts with the Same Phone Number Press to Display Contact s Name Number on Caller ID Screen Press _ _ to Commit Contact Info gt Press to Manage Phone Book Contacts Enter the name using Dial By Name procedure or Enter the last few digits of the contact s phone number then press or Press to select match all contacts Tel Lynx will select contacts that match your input You can move chronologically through the selected list of matching contacts using k
44. All Rights Reserved Worldwide Page 6 of 84 Preliminary A landline is a wired voice communication line that has a unique phone number assigned by a Telco or VoIP service provider Te Lynx connects to a landline with a modular telephone cable A mobile phone transmits and receives over the air and is not restricted to operating in and around your home Mobile phones are assigned a unique phone number by the wireless carrier that provides the mobile phone service Te Lynx connects to mobile phones using Bluetooth A modular telephone cable connects a telephone to Te Lynx and also connects Tel Lynx to a Telco landline or to a VoIP provider s Internet gateway using either the RJ 11 or RJ 14 Telco standard The cable has either one pair of wires RJ 11 for a single line telephone or two pair RJ 14 for a two line telephone A new call has a phone number with no record in the Te Lynx phone book It may be a number that you called or it may be that a call has come in from this number Qualified new calls create a contact in the new call list Contacts in the new call list can be added to the phone book and may eventually drop off the list if not added to the phone book An outside line is a communication path or line to a service provider such as a Telco VoIP provider mobile phone service provider or Skype Outside lines are assigned a unique identifying phone number by their respective service provider In the US and its territories
45. Answer Mode and Call Out Mode Press to Set Do Not Disturb Schedules Press to Set up Users and Voice Mail Press to Set up Outside Lines and Greeting Press to Set up Calling Tables Press to Set Secret Code Press to Reset the Phone Book Press to Set up Number Plan Data Press to Set Date Time and Temperature Preference gt Press to Set the Answer Mode and Outbound Call Options Press to Select Ring through mode Press to Select Personal Assistant mode Press to Select Personal Assistant mode II Press to Select Personal Assistant mode III Press to Enable Auto Create Contact for outgoing calls Press to Disable Auto Create Contact for outgoing calls Press to Setup Ring Pattern Detection for Landline 1 Press to Setup Ring Pattern Detection for Landline 2 TLC Plus Press for More options Press to Enable Disable Announcement of outbound call info Press to Allow Disallow New Call List in Dial By Name Press to Enable Disable Expanded Search in Dial By Name Press to Enable Disable Alert Ring at end of Do Not Disturb Press to Enable Disable Unknown Caller ID Rejection Press to Enable Disable Announcing callers in the phone book Press to Enable Disable Announcing digits while dialing gt Press to Set Do Not Disturb Schedules for Incoming Calls Press to Set Times for Schedule 1 Press to Set Times for Schedule 2 Press to Set Days for Schedule 1 To set days for schedule 1 choose days from this list 1 Sunday 2 Monday 3 Tuesd
46. Canada Bermuda and many of the Caribbean Islands this number is assigned according to the North American Number Plan NANP It is eleven digits long and always begins with a one A PBX or Private Branch Exchange is a telephone system that operates within a business or residential community of telephone extensions It provides the means for the telephone extensions to communicate with each other and the Public Switch Telephone Network Within a PBX a caller can usually dial another extension directly using only three or four digits and must dial a 9 before dialing a regular telephone number on the Public Switch Telephone Network PSTN stands for Public Switch Telephone Network It is the aggregate of the world s circuit switched telephone networks that are operated by national regional or local telephony operators providing infrastructure and services for public telecommunication A qualified new call is a call from a new caller that has successfully gone through a one time process to make sure the new caller is not a robocaller The secret code is the four digit code used to access the Te Lynx setup menu The factory default code is 1234 You can set the secret code using the setup menu A service provider is a Telco VoIP company wireless carrier or Skype Skype is a PC based VoIP service Te l Lynx connects with Skype over a USB cable Skype is a trademark of Skype It can be used for computer to computer Copyright
47. Last Phone Number Change Toll Status After you hear the last connected number you can gt Press to Call the Number gt Press to Add the Number to Phone Book gt Press to Change Toll Call Status for the Number gt Press to Compose Text to the Number gt Press to Specify an Outside Line When you place a call Te Lynx selects an outside line based on a call list that you have set up If you want to specify a line other than the one on your call list choose from the following gt Press to Select Line 1 Landline gt Press to Select Line 2 Skype gt Press to Select Line 3 Mobile Phone 1 gt Press to Select Line 4 Mobile Phone 2 After you have selected one of the four lines you ll hear Name of line selected and then a stutter dial tone If you choose a line that is busy or not available you ll hear Busy line is busy returning to default calling sequence After you hang up Tel Lynx will return to using the default outside line Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 70 of 84 Preliminary Note At the dial tone you can specify an outside line by pressing _ _ then the line number For example _ selects outside line 1 gt Press to Set up Tel Lynx The set up menu requires you to enter the secret code The factory default is 1234 If you forget the secret code you can reset it with a program on the PC called ResetPassword exe Press to Set
48. Preliminary Tel Lynx User s Guide October 18 2015 Introduction Welcome to the Tel Lynx family of Personal Telephone Assistants Te Lynx coordinates and screens mobile and land based phone calls in your home and home office using patented processes and techniques By connecting your single and or two line telephones to up to two mobile phones and up to two landlines or one landline and Skype Te Lynx provides you the freedom to handle all your calls and text messages throughout your home When Te Lynx is connected to laptops PCs and tablets you ll have even more flexibility with calls and texts Tel Lynx includes many advanced features but you don t have to understand or use any of its advanced features until you are comfortable doing so You can quickly and easily start making and receiving phone calls with Te Lynx Then take Mobile 1 Mobile 2 Bluetooth Landline Telco USB Figure 1 A landline could be a traditional copper wire VoIP provided by your cable company Ooma Vonage etc or wireless home service Straight Talk Home Verizon s Home Phone Connect AT amp T s Wireless Home Phone Service etc Te Lynx is compatible with any phone service you can plug a traditional telephone into Connection to a second landline requires TLC Plus or Guardian Plus Tel Lynx must be attached to a PC running the Skype Desktop Client using the provided USB cable gt Text message acce
49. a GA All Rights Reserved Worldwide Page 19 of 84 Preliminary lt Managing Tel Lynx s Phone Book From the Manage Tel Lynx s Phone Book menu you can move contacts from the new call list to the phone book add new phone book contacts edit existing contacts call or text contacts remove contacts add and remove speed dial assignments import contacts from your mobile phones and add or change voice tags Note When accessing contacts they are always presented in chronological order beginning with the most recent call made or received Note Tel Lynx handles Business contacts differently from non business contacts A business contact should have its name be the name of the business and should be assigned a Business number A contact for a person who works in a business should have its name be the name of the person and should be assigned a Work number gt Importing Contacts from Mobile Phones TLC TLC Plus only With TLC and TLC Plus you can import contacts to Te Lynx s phone book from both your mobile phones During import only contacts with at least one valid callable phone number are added to Te Lynx s phone book If you hang up during import or if you receive a call on the mobile phone the import will be terminated Importing will continue from where you left off the next time you import from that mobile phone See Notes on Importing Contacts from Mobile Phones for more information gt Adding Voic
50. a Skype friend by name use Skype for the phone type For example if your phone book contains John Smith s Skype number you could dial JOH SMI S That s ors7 Using the Menu System The Tel Lynx system has two main modes of operation the call mode and the menu mode You are in call mode when dialing a phone number Dialing By Name or on a call You can flash the switch hook to enter and leave the menu mode If you are on a call when you flash the switch hook that call will be put on hold flash the switch hook again and you will be reconnected to the call Rotary Dialing exceptions to this flashing rule 1 If you flash the switch hook twice quickly double flash at the dial tone Tel Lynx will call the last number dialed 2 When looking up a contact or setting a timer in the On a Call Menu the switch hook simulates the single flash and _ _ double flash keys 3 When in any of the submenus of the main menu once you start dialing the switch hook always simulates the single flash and _ _ double flash There are four root menus in the Tel Lynx system Main Menu On a Call Menu Announcement Menu and Call In Menu Each menu is organized in a tree structure Menu instructions will repeat until you press a key To return to a previous branch press orerO If you re entering a number or name press and hold to return to the previous branch On many menus press and then the option number to hear
51. a contact with the same telephone number as the one in Te Lynx s phone book the name in the telephone s phone book will be presented on the caller ID display instead of the name from Tel Lynx To help get around this you can do two things 1 Press and hold for 1 second and Tel Lynx will send just the name with no phone number to your telephone s caller ID display 2 Press and hold for 2 seconds and Tel Lynx will send the phone number in the name field with no number field to your telephone s caller ID display Warning We strongly suggest that you remove any contacts you may have in your telephone s phone book and only use Tel Lynx s phone book to avoid confusion gt Press to Manage New Calls Hear the most recent new call s voice tag See their name and phone number on the caller ID screen Press to Move New Contact to Phone Book Press to Go to Next New Call Press to Go to Previous New Call Press to Call New Contact Press to Text New Contact Press to Modify New Contact Information Press to Delete New Contact Press to List other Contacts with the Same Phone Number Press to Display New Contact s Name Number on Caller ID Screen gt Press to Add a New Phone Book Contact You will be prompted to e Enter the contact s phone number If a contact with that number already exists oPress to Review the Existing Contact Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 67 of 8
52. a ringing signal until you decide what to do You can choose to connect to the caller send the call to Te Lynx s voice mail and listen in remove the caller s phone number from the new call list or block the caller s phone number For example f John Doe is calling for Jane Smith on the landline and the call is allowed through when Jane answers the telephone Tel Lynx will announce Call from John Doe on landline for Jane Smith Press 1 to connect to caller at any time Press 2 or hang up to send the call to voice mail If you choose to send the call to voice mail you can stay on the line and screen the message as the caller is leaving it While listening you can decide to connect to the caller or you can hang up and they will continue to leave their message Unless you decide to connect the caller will not be able to hear you If you connect while they are leaving a message that message will automatically be erased You can also terminate the voice mail by choosing to remove the caller s phone number from the new call list or by choosing to block the caller s phone number If you choose to remove the caller s phone number from the new call list i e forget the phone number Te Lynx will instruct the caller to remove your phone number from their calling list and then it will say goodbye and hang up If you choose to block the caller s phone number Te Lynx will tell the caller that their calls have been blocked
53. adding a note case insensitive Each contact attribute must start with a plus and must appear in a separate line in the first lines of the note Any line without a valid attribute terminates Te Lynx s attribute search If an attribute is not specified in the note it is not changed in Te Lynx s phone book when the contact is imported The following is a list of attributes that can be set in this way Enter the plus followed by the attribute e g Business followed by one of the attributes inside brackets e g Ask The attributes inside the brackets are optional gt Business Ask If this attribute is present all phone numbers for this contact will be marked as business numbers i e the number of a business not the work number of an individual contact in Te Lynx regardless of how they are marked on the mobile phone If the value is set to Ask callers from this number will be asked their name every time they call in otherwise they will not be asked their name The Business phone number type is not specified in the vCard standard but many phones support it through a custom or a Company phone type If the phone type on the mobile phone starts with Company or Business Te Lynx will assume it is a business phone type Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 24 of 84 Preliminary It is good practice to set the Business attribute for a Business contact s
54. all Tel Lynx monitors outside line activity so it knows which outside lines are in use and which are available to place a call Te Lynx will make an announcement if no outside lines are available to place a call and will provide a dial tone so that you can try again Press to retry the call See Setting up the Outside Lines for more information gt Dialing in the North American Number Plan The USA and its territories along with several other countries Canada Bermuda Bahamas etc use the North American Number Plan NANP to assign telephone numbers A complete NANP number always starts with a 1 followed by a three digit area code NPA a three digit central office or prefix code NXX and a four digit subscriber number XXXX 1 NPA NXX XXXX Country Area Prefix Subscriber Code Code Number The dialing rules for a given area vary throughout the NANP To place a local call in some areas you dial only the last 7 digits NXX XXXX while in other areas you must dial the last 10 digits NPA NXX XXXX In some areas to place a local call you dial 7 digits in your home area code but must dial 10 digits in a foreign area code Many areas do not allow local calls to be placed with 11 digits 1 NPA NXX XXXX Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 32 of 84 Preliminary With Te Lynx you dial phone numbers as you are used to However regardless of your local dial
55. alled and the outside line they are calling in on Te Lynx always announces new callers and you can set it to announce callers in the phone book or not You can then take the call send it to voice mail or block the caller You can listen in while a caller leaves a message or change your mind and take the call You can do all this from any telephone PC laptop or tablet in your home When you re away from home TLC and TLC Plus can automatically and selectively transfer incoming Skype and landline calls to your mobile phone You can select which contacts calls will be forwarded and you ll never have to turn this feature on or off With TLC and TLC Plus you can also send and receive mobile phone text messages using your home telephones PCs laptops or tablets You can leave your mobile phone on its charger and never miss a call or text again You can set up Tel Lynx using contact types so that your telephone only rings for the calls you want and only when you want them You can set regular Do Not Disturb periods for your workday sleep and awake hours for workday contacts normal contacts and super contacts and you can temporarily override the schedule Tel Lynx always allows urgent calls from your super contacts to get through Tel Lynx supports seven users plus a general user called anyone Each user is assigned a voice mailbox and can be assigned one of nine ring patterns for receiving calls Te Lynx also works with
56. aller to choose the user they wish to speak with if they are calling in on an outside line that s answered by more than one Te Lynx user Tel Lynx then says Please hold while connect you to person being called and rings your telephones The caller hears a ringing sound while Tel Lynx rings your telephones When you answer you will be connected to the caller or Te Lynx will announce the caller as appropriate See AnnounceCallers and Answering a call gt Callers in New Call List or in Tel Lynx Phone Book A caller who is in the new call list or in Te Lynx s phone book will hear your personal greeting only if enabled factory default is disabled If the caller is calling on an outside line that s answered by more than one Tel Lynx user Tel Lynx then asks the caller to choose the user they wish to speak with Te Lynx then says Please hold while connect you to person being called and rings your telephones The caller hears a ringing sound while Te Lynx rings your telephones When you answer you will be connected to the caller or Te Lynx will announce the caller as appropriate See AnnounceCallers and Answering a call Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 77 of 84 Preliminary gt Remote Access While away from home you can retrieve your messages and change a limited number of Tel Lynx s settings When you call in and hear Te Lynx start to speak press _ _ Tel Lynx
57. arn how to scan or search for Bluetooth devices The mobile phone will find the TLC system and you will be led through a pairing process If asked to enter a password the password is 4321 Note If you have previously paired a mobile phone with the TLC system and then unpaired it make sure you have removed the pairing from the mobile phone before attempting to pair it again If you don t the re pairing may not succeed lt Mobile Phone Usage When a mobile phone is connected to TLC calls can be placed and received using the mobile phone handset directly or by using an inside line telephone PC laptop or tablet on the TLC system The audio for calls placed or received directly on the mobile handset will remain on the handset You may experience a short momentary loss of audio when you have been out of Bluetooth range of the TLC system and then come back into range and the mobile phone re connects to TLC The audio for calls placed or answered directly using a mobile handset can be transferred to an inside line telephone or PC on the TLC system see Picking up a Call in Progress Conversely while an inside line is connected to a call through a mobile phone you can transfer the call s audio to the mobile phone Please see your mobile phone s user manual for instructions on re routing the audio back to your mobile phone away from a Bluetooth device in this case the TLC system A call can be transferred back and fo
58. ate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Notice FCC ID can be found on the label on the bottom of the unit Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 83 of 84 Preliminary Local Calling Area Data Bases Comcast www comcast com callingarea AT amp T www usa att com localcallingarea http www localcallingguide com Dialing plan data base http nanpa com enas npaDialingPlansReport do http www localcallingguide com Skype Issues https support skype com en support_selection_after_search Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 84 of 84
59. ay 4 Wednesday 5 Thursday 6 Friday 7 Saturday 3 TLC does not wait for the outbound call announcement to finish before placing the call Therefore disabling it saves no time in dialing Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 71 of 84 Preliminary Press the numbers one after the other and then press _ _ The days you have not set for schedule 1 will be used for schedule 2 If no days are left schedule 2 will not be used gt Press to Set up Users and Voice Mail Press to Set up a User Select User then Press to Select User s Ring Pattern Press to Select User s Ring Mode Press to Select Outside Lines for this User Press to Enable Call Waiting for this User Press to Disable Call Waiting for this User Press to Record User s Name Press to Edit the User s Name Press to Edit the User s Password Press to Disable a User and Delete their Messages Press to Set Number of Rings before Going to Voice Mail gt Press to Set up the Outside Lines Press to Setup Outside Line 1 Landline Press to Setup Outside Line 2 Skype Press to Setup Outside Line 3 Mobile Phone 1 Press to Setup Outside Line 4 Mobile Phone 2 Submenu for Managing Outside Lines Press to Hear and Change Greeting Press to Enable Disable Skip Greeting Known Callers Press to Enable Disable SIT for Unknown Callers Press to Enable Disable Call Waiting Press wxvz9 to Enable Disable Ring through mode for current line
60. back and speed dial operation Perhaps best of all Te Lynx automatically screens calls so that absolutely no robocalls including political robocalls will ever ring your telephones And it does this without causing the people you know any hassle You decide which phone services you want screened For example if you don t get unwanted calls on your mobile phones you can choose to not screen those calls and only screen your home phone service As your personal telephone assistant Te Lynx uses your personal phone book to screen your incoming calls New callers go through a one time patented qualification process while the people in your personal phone book get through instantly Most importantly all unwanted robocalling machines get blocked 4 A landline could be a traditional copper wire VoIP provided by your cable company Ooma Vonage etc or wireless home service Straight Talk Home Verizon s Home Phone Connect AT amp T s Wireless Home Phone Service etc Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 2 of 84 Preliminary And you can set up Tel Lynx with phone numbers for the automated calls that you do want such as those from your doctor s office pharmacy school or community emergency alert system When your telephone does ring distinctive ringing will let you know who the call is for When you answer your telephone Te Lynx will announce the caller s name who is being c
61. ber press briefly To erase the entire number press and hold for one to two seconds To view the number on the caller ID display and hear the number spoken press once briefly To commit your entry press and hold for one to two seconds or press twice quickly To enter x into the phone number press and hold for at least three seconds To enter into the phone number press and hold for at least three seconds gt Moving Contacts from the New Call List to the Phone Book When a new caller calls in for the first time Te Lynx s interactive personal assistant will qualify them by asking their name and what kind of phone they are calling on This information along with the caller s phone number and name if present in the caller ID will be stored as a new contact in the new call list With this information you can create a complete phone book entry in Tel Lynx Every time a person on the new call list calls in they are moved to the top of the new call list i e they are the most recent new caller There are three reasons to move new callers to the phone book 1 By default if you want to use Dial By Name you will need to have phone book contacts In the Set Up menu you can change this setting and allow Dial By Name using the new call list as well as the phone book If you prefer to speak directly to callers whom you know and not have them announced first then you will want to put those callers in your phone book
62. cal dialing plan set by NPA NXxX to dial out 2 Always use 10 digit dialing to dial out 3 Always use 11 digit dialing to dial out 4 Reserved 5 Same as 2 but flash switch hook after dialing the 2 call 6 Reserved 7 Same as 1 but no 3 way calling 8 Same as 2 but no 3 way calling 9 Same as 3 but no 3 way calling 0 Same as 2 but double flash the switch hook to join the 1 and 2 calls Ooma Premier style 3 way calling Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 60 of 84 Preliminary For landlines values 1 2 and 3 assume that associated phone service has standard 3 way calling i e the switch hook is flashed before dialing the second call when 3 way calling A sets how Tel Lynx will dial out on your home phone service If you don t have a home phone service set A to 3 B sets how Tel Lynx will dial out on your second home phone service if you have TLC Plus If you don t have TLC Plus set B to 3 C and D are for mobile phones so they should be set to 3 as most if not all mobile phones allow 11 digit dialing for both local and toll calls E F G and H if used set the number of digits you must dial to enter a complete phone number when dialing out E is for local calls in your home area code F is for toll calls in your home area code G is for local calls in a foreign not home area code and H is for toll calls in a foreign area code Valid va
63. call is made to a third party When the third party answers you can merge conference Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 55 of 84 Preliminary the held call with the active call third party Some providers also allow you to switch between the party ies on hold and the third party before you merge the calls and some don t If you disable this option for a provider that does not allow switching you won t accidentally try to switch between calls Recording a Phone Conversation You can record your phone conversations to a PC attached to Te Lynx While on a call flash the switch hook and press wz9 then press to start recording flash the switch hook and press wxz9 then press to stop recording You will hear Recording the call or Recording stopped and you will be automatically reconnected to the call in each case Rotary Dialing To start recording flash 3 9 2 To stop recording flash 3 9 3 The conversation will be recorded to a wave file wav in a directory named Recordings under the main Tel Lynx SupportFiles directory on the attached PC The name of the file will start with the phone number of the other party followed by the outside line number and then the date Example 14045551212 1 2014 1 15_13 25 14 wav Recordings made with blocked caller ID will have a file name that starts with Note Tel Lynx will automatically record emergency
64. ch employee has an extension within the business Te Lynx will then announce the caller s name and the business name when you answer the telephone The second landline is only available on TLC Plus Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 18 of 84 Preliminary Note Skype and User phone number types are automatically assigned based on the phone number and cannot be changed or assigned manually Note A first time new caller is asked to identify the type of phone number they are calling in on A user who is calling out to a number unknown to Tel Lynx will have the option to select the number type and to record a voice tag for the called number gt Exclude Number from Dial By Name This true false attribute allows you to exclude include phone numbers in the Dial By Name feature This is most useful for contacts who call from a business that has multiple phone lines with multiple phone numbers that may show up on your caller ID when they call in You can place all of those phone numbers in the contact s phone number list but exclude all but the main number for dialing by name By default the first number of a number type such as the first work number added for a contact in the phone book is included for Dial By Name If the number type already exists it is by default excluded from Dial By Name gt Extensions Many businesses have a PBX phone system with office ex
65. ck Vonage or other VoIP service the concept of a local calling area does not exist With these services there are no local area codes so Te Lynx will ignore the local area code table and prefix maps when dialing out and use either 10 or 11 digit dialing as specified in the Dialing Plan Code see next section If you live in an area with 7 digit dialing for local calls you can continue to use 7 digit dialing with these services by specifying your local area code and prefix NPA NXX in the Dialing Plan Code described below In that case Te Lynx will use the local area code table along with the number of digits required to make local and toll calls to determine when you have dialed the correct number of digits to make a call The Tel Lynx area code table can handle up to 24 local area codes The prefix in a phone number is the next three digits after the area code A prefix map for a given area code defines which prefixes are local A given phone number is considered toll if its area code is not listed in the local area code table or if the specified prefix is not marked as local in the prefix map for the given area code Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 58 of 84 Preliminary Tel Lynx is programmed from the factory with a database of local area codes and prefixes for all areas in the North American Number Plan You can use this database or you can set up the local area code and prefix ma
66. connected to the system gt Receiving a Forwarded Call When you receive a forwarded call TLC will announce the caller like it does when you are at home Press to connect to the caller or press to send the Call to voice mail If you send the call to voice mail wait for the start of the message that tells the caller to leave a message and then hang up Unlike when you are at home if you stay on the line the caller can hear you and you cannot stop the voice mail by pressing ___1 If you stay on the line both you and the caller will be recorded and TLC will hang up on both of you when the maximum length voice mail is reached gt Delayed Answering of Your Mobile Phone You can place and answer mobile calls using a telephone connected to TLC or you can do so directly from your mobile phone If you want the option to answer on your mobile phone before TLC picks up you can set up TLC to delay answering your mobile phone for a specified number of rings If you answer your telephone during the delay TLC will immediately answer and you will be connected to the caller gt Rejecting Audio when TLC did not Originate the Call If you re talking on your mobile phone when you return home TLC will automatically reconnect your mobile phone to the TLC system at the same time retaining the call s audio on your mobile phone The reconnection may cause a 18 Your home phone service must have 3 way calling for this feature to work 3 way cal
67. d new caller s phone number name if present in the caller ID recorded name and phone number type are placed as a contact in the new call list and that contact will not have to go through the qualification process again You can add Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 36 of 84 Preliminary the new call contact to the phone book at your convenience if you wish New contacts are assigned a normal contact type When you answer a call from a new caller your Tel Lynx Personal Assistant will announce the new caller so you can screen the call further When you answer a call from a contact who is in your Te Lynx phone book by default you will be immediately connected You can instead set Tel Lynx to announce callers who are in your phone book as well Note Even if you set Te Lynx to not announce callers in the phone book if you flash the switch hook as soon as you take the telephone off hook the call will be announced When a caller is announced you will have the opportunity to further screen the call Te l Lynx will say the caller s recorded name tell you which line the call came in on and say who the call is for If you hang up the call will go to voice mail or forward to the user s mobile phone if appropriate Otherwise Te Lynx will present you with a number of options See the Announcement Menu for all the options While you are in the Announcement Menu the caller will hear
68. d only calls from workday contacts to voice mail or send all calls to voice mail except calls from super contacts When you override the Do Not Disturb schedule if you take the telephone off hook you will hear the remaining override time If the override causes a caller to be sent to voice mail Te Lynx will ask the caller if their call is urgent If they indicate yes and if they are a super contact your telephone will ring Other callers with an urgent matter are asked to enter the last four digits of their home work or mobile phone number or the secret code which can be the secret code used to setup Tel Lynx or any one of the passwords assigned to Tel Lynx users including the Anyone password If this corresponds to the secret code or the last four digits of a super contact or a contact that is set up to allow urgent calls your telephone will ring otherwise the call is sent to voice mail If a new voice mail message is recorded during the override period Te Lynx will ring your telephones with five short rings when the override period expires unless the Do Not Disturb schedule is in sleep mode If you pick up the telephone after a 16 Using the secret code to make urgent calls should be reserved for TLC users only You should not give out the secret code to anyone you do not want to have complete access to TLC s setup Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 42 of 84 Preliminary
69. de problem A commercially available power surge arrestor is recommended for use with this equipment to minimize damage in the event of an electrical surge Note This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note Use only the power supply delivered with the equipment Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloc
70. dwide Page 74 of 84 Preliminary gt Press to Set the Date Time and Temperature Preference Press to Set the Date and Time Press to Enable Automatic Daylight Saving Time Press to Disable Automatic Daylight Saving Time Then enter the date and time as prompted by Tel Lynx You may enter for the year month and day to keep the current setting Press for Degrees Celsius Press for Degrees Fahrenheit Note To set temperature preference an optional temperature sensor is required gt Press to Leave a Voice Message for a User You will be asked which user will leave the message then to select a mailbox user for the message and then you will be asked to leave your message gt Press to Hear the Temperature Time Date and Outside Line Status You can also hear this information by pressing 9 at the dial tone Note To hear the temperature an optional temperature sensor is required lt Ona Call Menu To use the On a Call Menu while you are on a call flash the switch hook The On a Call Menu is only available when Smart Dialing is enabled This places the call on exclusive hold Press to Go Back to Current Call Press to Answer Pending Call Switch to Waiting Call Press to Send Pending Mobile Call to Mobile Voice Mail Press to End the Current Call and Connect to Pending Waiting Call Press to Place a New Call Press to Conference Current Call and Waiting Call Press to Place the Current Call on Inclusive Hold
71. e 10 of 84 Preliminary Call mode is used in the traditional way with dial tone and ringing to place and receive calls but adds a telephone assistant to guide you when appropriate And you can Dial By Name at the dial tone from standard touch tone and rotary dial telephones to make it even more convenient Menu mode is used to access Te Lynx s features such as Do Not Disturb timers voice mail call conferencing and phone book management To enter or exit the menu mode flash the switch hook on your telephone Tel Lynx guides you through its menus using voice prompts Although it s not necessary to know how to navigate the menu system before using it it s a good idea to read this manual to get acquainted with Te Lynx s many features Note If you press a key dial a digit or flash the switch hook while Te Lynx is speaking Tel Lynx will stop speaking and instantly respond You do not have to wait for Tel Lynx to stop or even start speaking before acting TLC and TLC Plus always use Smart Dialing to place calls The Te Lynx Guardian can operate in either Smart Dialing mode or direct dialing mode Smart Dialing allows you to use advanced dialing features like Dial By Name Speed Dialing 4 Digit Dialing and Redial Call Back Smart dialing also allows you more options when on a call See the On a Call Menu The advantage of direct dialing is that first time set up is very easy and there is nothing new to know about when
72. e Name Parts to the Left within the Name Press _ to Display New Contact Info on Caller ID Screen Press _ _ to Display New Contact s Name Number on Caller ID Screen gt Press to Hear Speed Dial Assignments Press through to Hear Speed Dial Assignments gt Press to Remove a Speed Dial Assignment Press through to Remove speed dial assignments gt Press to Import Contacts Continue from Mobile 1 Press and hold for at least one second to start over gt Press to Import Contacts Continue from Mobile 2 Press and hold for at least one second to start over Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 69 of 84 Preliminary gt Press to Add Change Accept Voice Tags Tel Lynx will select all contacts that have a Text to Speech generated voice tag or no voice tag You will then be able to add accept or change the voice tag as appropriate Press to Add Modify Contact Information Press to Go to the Next Selected Contact Press to Go to the Previous Selected Contact Press to Call the Contact Press to Text the Contact Press to Assign a Speed Dial Number Press to Delete the Contact Press to Accept Voice Tag as recorded from Text to Speech Press to List other Contacts with the Same Phone Number Press to Display Contact s Name Number on Caller ID Screen gt Press to Call a Tel Lynx User Select your own user number Select the user number of the user you want to call gt Press to Hear
73. e Tags to Imported Contacts If one of your connected mobile phones is an Android Smart Phone running Tel Lynx s mobile app or if Te Lynx is attached to a PC running Tel Lynx s Windows app TJel Lynx will automatically add voice tags using text to speech to the imported contacts Please note that about 25 text to speech voice tags are added per minute so it can take some time depending on how many contacts were imported When calling a contact with a text to speech generated voice tag Tel Lynx will ask you to accept the recording or re record the voice tag If you do nothing Te Lynx will dial the call without accepting the voice tag Once you have accepted or re recorded the voice tag Te Lynx will not ask this again You can add voice tags to imported contacts manually if text to speech capability is not available You can also review and change the text to speech voice tags for the imported contacts When recording a voice tag you can press to end the recording or Tel Lynx will automatically end it after you stop speaking After the recording has ended you can press to hear what you recorded before accepting it Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 20 of 84 Preliminary gt Enter or Edit Names and Phone Numbers in the Tel Lynx Phone Book Using Your Telephone Keypad Before you set up Te Lynx we strongly suggest you remove any contacts you have entered in your cordless telephone
74. elephone is off hook When you hang up the vertical services codes are cleared from Tel Lynx s memory After dialing a vertical service code you will hear a stutter dial tone You can then dial as usual or you can dial another vertical service code gt Calling Premium Numbers Premium numbers those that begin with 900 area codes and 976 prefixes may incur an additional fee from your service provider Please consult your service provider s regarding how these fees will be charged As of this printing Skype does not allow calls to premium numbers Note Premium calls are disabled initially You can enable premium calls by adding outside line s to the Premium Calling Table See Calling Tables gt Operator Feature You can invoke the operator feature by dialing at the dial tone and waiting two seconds The operator feature allows you to use voice commands and is only available when Tel Lynx is attached to a PC with the Te Lynx software Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 33 of 84 Preliminary gt International Dialing If you are making an international call outside the North America Number Plan Area enter the international dialing prefix 011 followed by the country code and phone number Be careful not to pause too long 5 seconds by default while dialing or Tel Lynx will place the call with the digits you have dialed Press when you have completed the number Thi
75. elephone will ring for up to 6 minutes When you pick up the ringing telephone Tel Lynx will play the personal message and offer a five or ten minute snooze option When you hang up the alarm will reset If you selected the snooze option the alarm will go off again after the snooze period If the alarm goes off while you re on a call using the telephone line used to set the alarm you will hear a beep Press flash and the alarm message will play Then press flash or to return to your call Note Since the alarms may not ring your telephones at the appropriate time after a power failure it is recommended that you put your cordless phone base station and Te Lynx on a UPS uninterruptable power supply so that you will not have any service interruption during power outages Setting up the Outside Lines You can create a voice tag to name each outside line and you can record a greeting for each outside line See Set up Outside Lines in the menu system lt gt Setting up Greetings You can record a unique personal greeting for each outside line connected to Tel Lynx such as This is your name s Personal Assistant or Hello you have reached your name s for each outside line See Manage Greetings in the menu system to record your greeting It s best to keep your greeting short First time new callers will always hear your personal greeting followed by Te Lynx saying You will be connected in a moment First
76. en to your message Press to Rewind while playing message Press to Fast Forward while playing message Press to Move message to another mailbox Press to Hear message info Press to Play previous older message thread if any Press to Delete current message Press to Place a call to sender Press to Play next message Press _ _ to Hear sender s phone number For text messages Press to Listen to your message Press to Reply or compose a new message to sender Press to Listen to composed message Press to Send message Press to Add sentence s from keypad Press to Add to last sentence from keypad Press to Listen to last sentence Press to Delete last sentence Press to View current message on caller ID Press to Hear recipient s contact info Press to Hear next newer message if any Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 66 of 84 Preliminary Press to Hear previous older message if any Press to Go to next newer message thread if any Press to Go to previous older message thread if any Press to Set current message to unread mark as new Press to Place a call to sender Press to View current message on caller ID Press _ to Hear sender s contact info gt Manage Tel Lynx s Phone Book While managing Te Lynx s phone book you can display the currently selected contact s name and phone number on your telephone s caller ID screen by pressing _ _ However if your telephone has
77. enter a few letters of the contact s last name then press _X_ and finally enter a key that represents the contact s phone type Then Tel Lynx will place your call Please read this entire section before placing a call using Dial by Name Note When dialing by name you press a key only once for each letter you want to enter see examples below You do not need to enter all of the letters of the name Usually two or three letters is enough to uniquely identify a contact Warning Do not dial more than six letters for the first name or you may place an unintended call You may dial up to nine letters if your local calling area requires ten digit dialing Tip When dialing by name press and hold the key associated with the last letter of the first or last name for at least one second and Tel Lynx will enter that key into the dialing string and then automatically add the key for you Warning Although you may have included punctuation when you created a contact name do not enter punctuation when Dialing by Name Each key you enter is considered either a letter or a number so if you press the key thinking you are entering amp or you ve entered the number __1 Punctuation in a contact s name is ignored in searches Rotary Dialing Flash the switch hook instead of pressing or double flash the switch hook instead of pressing _ _ After you have entered the first name with the _ _ Tel Lynx
78. ergency Call Note 4 Digit Dialing may not be available when using Te Lynx with a PBX See Using Tel Lynx with a PBX for more information Rotary Dialing Dial the last four digits and then double flash the switch hook lt Speed Dialing Tel Lynx supports nine speed dial numbers corresponding to keys through wz9 To assign a speed dial see the Manage Phone Book Contacts in the Main menu To use speed dialing take the telephone off hook and at the dial tone Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 29 of 84 Preliminary press the speed dial number followed by _ _ For example if you press Tel Lynx will call the number assigned to speed dial 2 Rotary Dialing Speed Dial Number double flash For example to call speed dial 5 5 double flash If you want to learn which contact and phone type is assigned to a particular speed dial key at the dial tone press that key and wait for 3 seconds Te Lynx will say the name and phone number type of the contact assigned to that speed dial If that is the contact you want to call press _ _ lt gt Calling Another User You can call other users on the system if you have a two line phone connected to Tel Lynx or are using both inside lines on Te Lynx or you are using Tel Lynx with a PC Use main menu item Call another User on the System The menu system will prompt you for your user name and the name of the user you
79. et number of rings Te Lynx sends the call to its voice mail However if you have a phone service provided voice mail and its ring delay is shorter than Tel Lynx s ring delay your phone service s voice mail will take the voice mail not Tel Lynx Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 35 of 84 Preliminary If you dial 911 Te Lynx automatically goes into Ring through mode and overrides the Do Not Disturb schedule so that all calls come directly through for the next hour You can also set Ring through for a few minutes so you can receive an automated callback from your bank or other institution that needs to validate some request you made To set a temporary Ring through mode at the dial tone press mNo6 Tel Lynx will then ask you how many minutes to set Ring through After the temporary Ring through period is over Te Lynx will revert to its previous mode of operation Note When you switch from a Personal Assistant mode to permanent Ring through mode then for the next 15 times you take a telephone off hook Tel Lynx will remind you that Ring through mode has been selected You can disable the reminder by selecting Ring through mode again Flash 7 lt secret code gt 1 1 lt Answering in Personal Assistant Modes In Personal Assistant modes I Il and Ill in addition to checking an incoming call s contact type against the Do Not Disturb override timer the Do Not Disturb
80. ether they are entered at the dial tone or after another key has been pressed Note Cordless telephones do not have a visible switch hook They have a button near the keypad called flash that is used to flash the internal switch hook in their base station Use this button whenever this manual calls for you to flash the switch hook lt Rotary Dial Telephones Rotary dial phones work best with the Smart Dialing mode With Smart Dialing Tel Lynx allows rotary dial users to easily navigate its menus and to Dial By Name You can also navigate phone trees that require touch tones while on a call Tel Lynx s menus and Dial By Name feature make use of the touch tone and keys Tel Lynx uses the switch hook in a special way to provide the equivalent of these keys when rotary dialing gt When ona Call on Rotary Dial Telephones To navigate phone trees Te Lynx will generate touch tone signals that correspond to any digits you dial on a rotary telephone To generate a touch tone _ _ flash the switch hook and then dial 1 To generate a touch tone _ _ flash the switch hook and then dial 2 To enter Te Lynx s On a Call Menu flash the switch hook and then dial 3 Note When you are on a call Te Lynx always audibly reminds you of your options after you flash the switch hook gt Whenina Tel Lynx Menu on Rotary Dial Telephones Flash the switch hook once to enter a or double flash to enter a _ _ gt When Dialing on Rotar
81. extensions where any of the extensions are the same as the emergency number 911 by default This is generally not a problem as most PBXes require the caller to dial 9 before dialing an outside phone number such as 911 Smart Dialing vs Direct Dialing TLC and TLC Plus always use Smart Dialing to place calls The Te Lynx Guardian can operate in either Smart Dialing mode or direct dialing mode With Smart Dialing when you pick up the telephone you are connected only to Te Lynx not any phone service In other words Te Lynx interprets the digits as you dial them Once it has received enough digits to place a call Te Lynx determines how to dial the call on the particular phone service mobile landline or Skype that will be used to make the call and then dials for you Direct dialing connects your 1 TLC TLC Plus and Tel Lynx Guardian Plus only Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 57 of 84 Preliminary telephone to your phone service as soon as you pick up the telephone Direct dialing can only be used with your landline i e the Guardian You will hear a stutter dial tone when you pick up the telephone when Tel Lynx has a message for you This message could alert you to a new voice mail timer or Do Not Disturb etc When in Smart Dialing mode the stutter dial tone will be followed by the announcement of the message s When in direct dial mode press to hear t
82. eys for older and for newer If you press the key for longer than one second you will go back one menu level Chronological order is the order in which the contact called in was called or was entered into the phone book 2 Your phone must produce a continuous tone for the entire time you press the key Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 68 of 84 Preliminary Then you can Press to Modify Contact Information Press to Go to the Next Selected Contact Press to Go to the Previous Selected Contact Press to Call the Contact Press to Text the Contact Press to Assign a Speed Dial Number Press to Delete the Contact Press to Accept Voice Tag as Recorded by Text to Speech Press to List other Contacts with the Same Phone Number Press _ _ to Display Contact s Name Number on Caller ID Screen When modifying contact information the options are Press to Change the Voice Tag Press to Set the Person Normally Called Press to Set the Contact Type Normal Contact Super Contact Work Contact Blocked Contact Press to Set the Extension for the Contact Press to Set the Phone Number Type Home Mobile etc Press to Allow or Disallow Urgent Calls from this Contact Press to Set the Preferred Outside Line s for this Contact Press to Enable or Disable Dial By Name for this Phone Number Press for More Options Press to Edit the Phone Number Press to Edit the Name Press to Rotate th
83. first You can set each calling table to suit your needs For instance to allow calls to premium numbers on your landline set the premium calling table to use the landline See Setting up the Calling Tables and Setting Preferred Outside Lines for Contacts 17 Second landline only available on TLC Plus Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 48 of 84 Preliminary Caution Tel Lynx determines whether a given call is a toll or a local call using a set of predefined tables that are part of the dialing plan you selected when you set up Tel Lynx However the toll status can change over time You can correct any errors using the menu system Hear Last Phone Number Change Toll Status or more easily using the PC or Smart Phone app used to setup Tel Lynx Voice Mail on Tel Lynx The Tel Lynx voice mail system supports up to seven individual voice mail boxes and one general or anyone mailbox Each mailbox can hold up to 25 messages and each can have its own voice tag For home office use a voice tag might be a department such as sales or support Once a voice mail is recorded it becomes a new message When you pick up the telephone to make a call a stutter dial tone will indicate that you have new messages waiting If your telephones are Visual Message Waiting Indicator VMW1 compatible or can detect stutter dial tone a light or other indicator will show when new messages are wait
84. from a traditional wire line company like AT amp T or many cable company phone services they may require strict adherence to the local dialing rules For instance Atlanta has seven area codes with local dialing prefixes 404 770 678 470 256 706 and 702 Currently there are no toll prefixes in 404 770 678 and 470 but there are in 256 706 and 702 If you have local phone service in Atlanta or any other area that does not allow 11 digit dialing for all calls you should set up Te Lynx to use the local dialing plan when making a call The dialing rules and prefix tables can change over time so you may need to adjust these rules with newer information for your local calling area The PC and Smart Phone apps can be used to obtain the latest dialing rules and local prefix tables You can also adjust these tables manually See the setup guide for specific information on how to setup Te Lynx lt gt Skype Numbers With Skype you can call other people using their Skype Name or you can call regular phone numbers The Skype Name is an alphanumeric string starting with a non numeric character and cannot be dialed directly using a home telephone Therefore Te l Lynx assigns Skype Numbers to Skype Names Skype Numbers look like regular phone numbers and always start with 1 000 000 thus allowing up to 10 000 Skype Names to be assigned a unique phone number that can be dialed directly on your telephone Copyrigh
85. hat you must dial 1 hang up wait two seconds take your telephone off hook and press and hold for 1 second Tel Lynx will display the phone number you just called on your telephone s caller ID display and ask you to press and hold for two seconds to change the toll status After you do that you will hear a dial tone and you can now dial to redial the call gt Training Tel Lynx to Detect Toll Status Changes Automatically Tel Lynx can detect up to two SITs Special Information Tones when it dials a number incorrectly when its local area code prefix map indicates that a number is local when it is actually toll or vice versa When dialing out if Te Lynx detects one of these SITs it will hang up change the toll status for the dialed area code and prefix from local to toll or vice versa and then redial the call Tel Lynx is programmed from the factory to detect the SIT used in the Atlanta GA area for incorrect use of 1 when dialing You can train Te Lynx to detect the particular SIT or SITs that are played when using 1 incorrectly in your area To train Te Lynx to detect the SIT s for your area do the following 1 At the dial tone dial __ _ _ then press and hold for at least one second This will put Te Lynx in the training mode and connect your telephone directly to the landline You will now hear the phone company s dial tone 2 Now dial a local number using 1 then the area code and the rest of the phone n
86. he announcement s Because Smart Dialing allows Tel Lynx to figure out how to place a call on any of the attached phones services landline mobile or Skype you don t have to worry about how the call should be dialed on that particular service In addition Smart Dialing allows Te Lynx to perform advanced functions like Dial By Name Speed Dialing 4 Digit dialing and Redial Call Back These features are not available with direct dialing on a phone service The Guardian is shipped from the factory in direct dialing mode to make it easy to set up Once you have the Guardian up and running you can enable the Smart Dialing mode with your telephone using the Te Lynx Setup menu If you plan to call out using Skype with the Guardian you will have to enable the Smart Dialing mode as well When in Smart Dialing mode Te Lynx uses a dialing plan to determine how to dial a given phone number on whichever service will be used to make the call The dialing plan consists of a table of local area codes a local prefix map for each local area code the number of digits required to make a local and toll call in your home area code e g the first area code in the area code list and the number of digits required to make a local and toll call in the other local area codes If you have phone service from your local phone company or cable service you may have one local area code or you may have many If you re using a phone service like Ooma magicJa
87. he list of users assigned to that line Te Lynx will then ring your telephone with a distinctive ring for the user the caller wants to speak with If the caller s contact info has the person only called attribute set that user is automatically selected and their distinctive ring is used to ring your telephone If the call goes to voice mail it will go to the selected user s mailbox gt Ring Pattern Detection on your Landline Tel Lynx can detect different ring patterns provided by services such as RingMaster Ident a Call or Smart Ring You can set up Tel Lynx to assign each ring pattern to a specific Te l Lynx user or to the anyone user If a ring pattern is assigned to anyone Tel Lynx will ask callers who they want to speak with this is the factory default mode If a ring pattern is assigned to a specific user Te Lynx will automatically select that user when a call with that ring pattern comes in Tel Lynx can also be set up to ignore not answer a specific ring pattern lt Inside Lines Your inside lines are connected to your telephones through a standard telephone cord and optionally to your PC through a USB cable gt Ring Modes Calls to a given user can be set to ring both inside telephone lines one particular inside telephone line or one particular inside telephone line and then the other if the first line is busy gt Distinctive Ringing Tel Lynx is set up from the factory to ring your telephones with a dis
88. hear the name of the letter you just entered you can continue Note The cursor always sits at the end of the name so you will always delete from and add to the end of the name e Tel Lynx will capitalize letters appropriately as you enter them To change the default case press the key until you reach the letter the second time For example press seven times abc2ABC for the upper case C in McCann e Press the key once for ampersand amp twice quickly for apostrophe three times quickly for at four times quickly for dash and five times quickly for one 1 e Press the key once for space or two times quickly for zero e To erase one character from the end of the name press briefly 1 Caller ID with Call Waiting allows you to see a caller s name and phone number for calls that come in while you are on the telephone Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 21 of 84 Preliminary To erase all characters press and hold _ To view the name on the caller ID display and hear the name spelled out press once briefly To commit your entry press twice quickly gt Enter or Edit a Phone Number in the Phone Book Use the numbered keys on the telephone keypad to enter or edit a phone number Note The cursor always sits at the end of the phone number so you will always delete from and add to the end of the phone number To erase one digit from the end of the num
89. ince a Business contact should only have business numbers assigned to it For example to mark all phone numbers for this contact business and to have Tel Lynx ask all callers to say their name Business Ask gt Ext x XXXX Sets the extension for the contact The extension represented by XXXX can be up to 6 digits in length If the extension is preceded by x the contact s home or work phone number is a local extension on the same PBX as Tel Lynx If only the X is present the last digits of the home or work phone are used as the local extension If a work number is present the extension is applied to the work number Otherwise the extension is applied to the home number if present For example to set a local extension Ext 1234 If the contact has an extension a work number and an organization name a separate Business contact with the organization name and the work phone number will be created gt Type Super Normal Work or Blocked Sets the contact type For example to set the contact s type as a work day contact Type Work gt TxtAlert True False Sets whether new text messages from this contact will ring the telephones to alert you when the contact s type does not allow the alert In other words if set to True text messages from this contact will override the text message alert group setting for the contact s type and will alert you For example to set a contact so text
90. ing You can set up Te Lynx so that your telephones will ring 2 to 15 times before calls are sent to voice mail Note Any voice mail having less than one second of speech will be automatically erased lt Listening to Voice Mail To listen to messages from your telephone wait for the dial tone flash the switch hook and then press 2 on the main menu Alternatively you can press _ at the dial tone To access your messages remotely call in and press _ _ during the greeting Remote access requires that you enter the secret code Tel Lynx will announce who has new voice mail and will then ask you to select a mailbox If you have set up a password for the user of the mailbox Te l Lynx will ask you to enter the password For a given mailbox new messages play before saved messages Tel Lynx will announce the caller s name the line they called on and the date and time of the call Press to skip this information After listening messages are saved unless you delete them After a message plays Te Lynx will prompt you as follows e Press to Replay the Message from the beginning without caller information e Press to Back up 3 seconds while playing e Press to Fast Forward 3 seconds while playing e Press to Move the message to another mailbox Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 49 of 84 Preliminary Press to Replay the message including caller information Press to Sa
91. ing rules Te Lynx always allows you to dial phone numbers in the NANP with all 11 digits so you don t have to know if a call is local or toll Also you can use numbers received by caller ID without having to edit them to conform to your local dialing rules Tel Lynx uses a set of tables to decide how to dial a given call and announces the toll status of a call when you place it If a given phone number s toll status is different from Tel Lynx s tables you may get a message saying you may not dial 1 when making a local call or you must dial a 1 when making a toll call even if you dialed the number correctly If you receive such a message hang up wait a second take the telephone off hook flash the switch hook then press DEF 3 Alternatively you can press and hold for one second In either case you will be asked to press for two seconds to confirm the toll status change in Tel Lynx s local prefix table You can then hang up and dial again and your call should go through gt Star Codes Vertical Service Codes Vertical Service Codes are special codes two digits preceded by _ _ dialed before dialing a phone number Using a rotary dial telephone dial 0 then flash the switch hook then dial the two digit code You cannot dial vertical service codes using Tel Lynx by dialing 11nn where nn is the code Tel Lynx stores up to four vertical service codes to be dialed before the phone number They are stored as long as your t
92. ings in a given pattern Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 41 of 84 Preliminary Timed Functions lt gt Do Not Disturb Tel Lynx uses the Do Not Disturb feature to send selected calls to voice mail without ringing your telephones There are two ways to set up Do Not Disturb set a schedule or temporarily override the schedule The override feature always takes precedence over the schedule If the schedule is not enabled the override simply sets a Do Not Disturb period gt Temporarily Overriding the Do Not Disturb Schedule You can temporarily override the Do Not Disturb schedule allowing fewer or more callers through for up to 720 minutes 12 hours The Do Not Disturb schedule does not have to be enabled to set a temporary Do Not Disturb period Enter the time in minutes or in hours and minutes See Override the Do Not Disturb Schedule in the main menu then select the callers that will be allowed through When the temporary Do Not Disturb period you set is over Tel Lynx will revert to using the Do Not Disturb schedule If no schedule is set Te Lynx will allow all qualified calls through As a shortcut you can set an override by taking your telephone off hook and dialing ski 5 then enter the time as described in Override the Do Not Disturb Schedule You can temporarily override the Do Not Disturb schedule to send all calls to voice mail allow all calls through sen
93. ion did not span a day i e you may enter for the year month and day If the power interruption spans two or more days the date will also need to be corrected Remember that during a power failure Te Lynx cannot be used to place or answer calls so you will need to provide a way to make emergency calls see 911 Emergency Service lt gt Surge Protection It is recommended that you provide surge protection for Te l Lynx s A C adapter to help prevent damage that can be caused by lightning and other electrical surges from outside your house Although Te Lynx has surge protection on its landline port if you have home phone service from your local telephone company it is advisable to provide an external surge protector on Tel Lynx s landline connection as well Many power strips and most UPSes provide A C line surge protection and some UPSes provide telephone line surge protection as well Using Tel Lynx with Telephones Tel Lynx acts as a telephony firewall situated between your telephones and your phone services mobile phones Skype and or landline Te Lynx unifies and standardizes your use of your phone services and prevents unwanted calls from ringing your telephones Tel Lynx provides all its functions seamlessly without changing the basic way you use your telephones Tel Lynx has two basic modes of operation Call mode and Menu mode Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Pag
94. ity Tel Lynx is compatible with push button and rotary dial telephones and mobile phones that have Bluetooth Te Lynx can also be connected to a PC running Windows Vista Windows 7 Windows 8 x or Windows 10 to provide home network and Skype connectivity Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 4 of 84 Preliminary 4 Outside Lines 2 Inside Lines OUTSIDE LINES INSIDE LINES STATUS TLC and TLC Plus TLC TLC Plus and Guardian Plus Power Phone Adapter Service Power Phone Single Line Single Line Adapter Service Phone Set Phone Set Tel Lynx Guardian Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 5 of 84 Preliminary Using this Manual When reading this manual with Adobe Reader you will find many hyperlinks highlighted in purple To follow a hyperlink hold down the Ctrl key and click on the link To return from the linked page hold down the Alt key and hit the Left Arrow key Definitions Caller ID is a system that sends a caller s phone number and optionally their name before or while ringing a phone line A contact type is used when setting a Do Not Disturb schedule and defines whose calls will be allowed through Calls are allowed through e froma normal contact during your waking hours e from a workday contact during your workday hours e froma s
95. ive new calls Tel Lynx can maintain a list of over 3000 phone numbers each with a name shared between its phone book and its new call list Both the new call list and the phone book are ordered from most recent to oldest call When you make a call to a phone number that is neither in the new call list nor in Tel Lynx s phone book Te Lynx can create a new contact You must have Auto Create Contact enabled Note Tel Lynx keeps track of which device sourced or owns a contact Tel Lynx is the owner if the contact is created on Tel Lynx using a telephone or PC Mobile Phone 1 is the owner if the contact is imported from Mobile Phone 1 and Mobile Phone 2 is the owner if the contact is imported from Mobile Phone 2 Imported contacts with the same name and phone number as a contact already in Tel Lynx s phone book are merged including where they came from owner In order to remove a contact from Te Lynx s phone book that contact must be removed from all sources If the source is a mobile phone the contact must be removed from the mobile phone and the mobile phone s phone book must be re imported in order to remove that contact from Tel Lynx lt gt New Call List The new call list stores contact information for new calls i e calls to or from people who are not in Te Lynx s phone book It is kept separately from the phone book Like the phone book the new call list is used by Te Lynx to identify and announce inco
96. l you previously set gt Listening to Your Text Messages When you access your text messages using your home telephone by default TLC ignores those that are more than twelve hours old You can change the default number of hours using the TLC settings on your Smart Phone In addition text messages are accessed with the most recent messages first This makes managing your messages easier gt Composing Text Messages You can compose or reply to text messages using your telephone s keypad The message you compose will be broken down into sentences Initially a period will be appended to your message after you say it You will then have the option to add a new sentence add to the last sentence or send as is You can review your message before sending it You can either hear the message spoken or you can have it displayed in fragments on your telephone s caller ID display TLC will also spell the message as it displays it on your telephone To compose and send a message to one of your contact s mobile phones at the dial tone dial a few letters of the contact s first name and press _ _ then enter a few letters of the last name and press _ _ then press _ _ TLC will ask you to select the mobile phone from which to send the message and will then ask you to speak your message This is similar to Dialing By Name to make a call but the is used for the phone type to indicate that you want to send a text message instead You can
97. ling is often an additional charge option on home phone service Skype includes 3 way calling as part of its basic phone service The user s mobile phone must be paired with TLC and that user s mobile phone must also be enabled on TLC Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 54 of 84 Preliminary brief interruption in the audio To avoid this interruption you can set up TLC to reject the audio transfer request However iPhones will not work properly if this setting is enabled Enabling this setting seems to work fine with the Android phones we have tested gt Use Network Operator Defaults for Call Waiting Merging and Switching Between Calls Call waiting and 3 way calling work differently for different mobile phone providers network operators like Verizon AT amp T T Mobile and Sprint Some providers allow you merge or conference a waiting call with the active call while others only let you switch between the waiting call and the active call Some providers allow you switch between a third called party and the on hold party ies and some only allow you merge or conference the calls Some providers allow you to use 70 to disable call waiting for a given call and some do not TLC attempts to get the name of the network operator from your mobile phone If the phone provides the name and TLC recognizes it it will use that network operator s default settings Otherwise you will have to se
98. ll not announce which call is which However you will always be able to flash the landline s switch hook once or twice using options and respectively while in the On a Call Menu lt Conferencing Tel Lynx can conference its outside lines Skype provides its own conferencing Tel Lynx supports 3 way calling available through landline providers The On a Call Menu provides options for conferencing on Skype as well as on mobile phones when available Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 40 of 84 Preliminary lt gt Sending a Call Back to Your Mobile TLC TLC Plus only or PC While on a call on your mobile phone or Skype you can go to the On a Call Menu and press to transfer the audio back to your mobile phone or PC Using a Fax machine with Tel Lynx Tel Lynx works with fax machines in one of two ways The fax machine and Tel Lynx can share the landline or you can attach your fax machine to one of Tel Lynx s inside lines lt Fax Sharing the Landline with Tel Lynx In this method both Te Lynx and the fax machine are attached to your landline You must have a separate fax phone number using a service like RingMaster Fax calls will have a different ring pattern than normal calls Set up Te Lynx to ignore the ring pattern for calls to the fax number and set up your fax machine to answer calls with that ring pattern or to not answer a call for several rings
99. long distance or local numbers Note Although not required it is advisable to enter local and toll phone numbers with all eleven digits Te Lynx always determines the proper way to dial a full eleven digit phone number gt Preferred Outside Lines You can create an ordered list of outside lines landline second landline or Skype mobile phones 1 and 2 to be used when calling a contact s particular phone number When placing a call this ordered list will override Te Lynx s shared calling tables The first available outside line in this list will be used to place the call gt Number Type A contact s phone number type is used when placing a call using Dial By Name or when managing a contact in the phone book Number types are Business asc 2 Fax pee3 Home cu 4 Misc xL 5 Mobile mvo6 Skype pars7 User tuv8 Work wxvz9 and Unspecified __1 Note The Business number type should be assigned to contacts that represent a business not a person A person who works in a business should be assigned a Work number Te Lynx will ignore amp in a business name and will not split the name into two names when searching for a contact like it does for non business contacts You can set up Tel Lynx so that people calling in from a business will always be asked their name This is useful when more than one person calls in from a business where all employees have the same phone number ea
100. lt gt Fax Attached to one of Tel Lynx s Inside Lines In this method the fax machine is connected to one of Tel Lynx s inside lines just like your telephones are Set up a user on Te Lynx with the name Fax case insensitive and set up the fax user as follows e Set Ring Pattern to two rings e Set Ring Mode to ring only the inside line attached to the fax machine and e Set Select Outside Lines to be the landline only Set up your fax machine to only answer a two ring pattern When a call from another fax machine comes in and Te Lynx hears the fax Tone beep sound it will skip the qualification process and immediately ring the inside line for the fax machine with the two ring pattern When the fax machine answers it will be immediately connected to the calling fax machine In this method you do not need a service like Ring Master or a separate phone number for your fax machine Make sure no other users have their ring mode set to ring the same inside line as the fax machine is attached to or make sure no other users have the same ring pattern two rings of any kind that the fax machine answers When sending a fax Tel Lynx will bypass the Auto Create Contact option if enabled as soon as it hears the fax tone 15 No other TLC users who answer the same inside line as the fax should have a two ring pattern when using this method Please note that the fax machine will most likely not distinguish between short and long r
101. lues for E F and G are 1 Require seven digits 2 Require ten digits 3 Require eleven digits H should always be 3 For example say your local phone number is in Cincinnati and is 513 671 xxxx Local calls in your 513 home area code can be dialed with seven digits Local phone numbers in area codes 812 859 and 937 are dialed with ten digits All other calls are dialed with 11 digits If you use the ABCD NPA NXxX form to set the dialing plan and TLC tells you the wrong number of digits required to make a call set the dialing plan again using EFGH 1323 to correct the problem NPA is your 3 digit home area code and NXX is your 3 digit home prefix next three digits after area code lt gt Changing the Local Toll Status of an Area Code and Prefix If you have traditional telephone service from your local telephone company or in some cases digital cable phone service and your phone service does not allow you to make local calls using all 11 digits of a phone number 1 NPA NXX XXXX phone numbers must be dialed with a 1 and then area code if they are toll calls or without the 1 if they are local calls In other words you have set A and or B to 1 or 7 in the dialing plan described earlier in this section When using Smart Dialing Te Lynx relies on its local area code table and prefix maps to know how to dial phone numbers with the correct use of the 1 The local area codes and prefix maps can change as new
102. messages from this contact will alert you when the contact s type is not set to alert you TxtAlert True gt Urgent True or False Allows urgent calls from this contact True or not False For example to disallow urgent calls from this contact Uurgent False gt User 1 2 3 4 5 6 7 or 8 This sets the person normally called by this contact If the user s number is prefixed with Te Lynx will always send calls to the specified user For example to always send calls from this contact to user 2 User 2 Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 25 of 84 Preliminary gt X If present this contact will not be added to Te Lynx s phone book Placing a Call TLC and TLC Plus always use Smart Dialing to place calls The Tel Lynx Guardian and Guardian Plus can operate in either Smart Dialing mode or direct dialing mode With a telephone connected to Te l Lynx to place a call take the telephone off hook and at the dial tone do one of the following Direct Dialing Mode e Dial the phone number directly In direct dialing mode your telephone is connected directly to your landline when you take it off hook so you can only dial using a phone number You can still press at the dial tone to use direct commands see the Tel Lynx Reference Guide for a list of Direct Commands at the Dial Tone If you need to dial on your landline at the dial tone press and hold for one
103. ming calls when in a Personal Assistant mode and is optionally searched when dialing by name A new call entry is created when someone who is neither in the new call list nor in Tel Lynx s phone book calls in and Te Lynx is in Personal Assistant mode When you manage new calls you can add new contacts to the phone book change their name and other attributes or delete them from the new call list Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 15 of 84 Preliminary Note Phone book entries with no voice tag typically created by robocalling machines blocked by Te Lynx are automatically deleted However the caller ID for these deleted entries is still recorded in the caller ID log You can press L l at the dial tone to review the caller ID log lt Contact Attributes Contacts in the new call list or in the phone book have the attributes listed below These attributes can be changed while managing the phone book Each attribute title below is a hyperlink to how to set it gt Name The Name is used when you place a call using Dial by Name and when you receive a call the name is sent as Caller ID to your telephone handsets The Name field can include two names A space separates two names into first name and last name Be sure to enter a first name and last name that you ll easily remember when you want to place a call John Smith John is the first name Smith is the last name
104. n enabled this option overrides the global answer mode lt Rejecting Waiting Calls from Callers not in TLC s Phone Book Tel Lynx checks the phone number of each call waiting call to see if it should be rejected or passed through Te Lynx will reject all waiting calls from callers you have set up as blocked contacts If you have the Unknown Caller ID Rejection option set it will also reject waiting calls from calls without caller ID or with blocked or out of area caller ID If the Rejecting Waiting Calls option is enabled Te Lynx will reject waiting calls from anyone not in Te Lynx s phone book For mobile phones Te Lynx rejects waiting calls by telling the mobile phone to ignore the call This will send the waiting call to the mobile phone s voice mail Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 47 of 84 Preliminary For landlines Te Lynx rejects the waiting call by placing it on hold at the phone company i e flashes the switch hook twice The waiting call will remain on hold until the caller hangs up While the waiting call is on hold you will not hear any more tones reminding you that the call is waiting The caller will hear silence lt Recording Names for Outside Lines When Tel Lynx announces a call it will announce the caller s name who the call is for and the outside line they called in on To record the name for an outside line see Manage the Names of the Outside Line
105. nd then answers and screens each call Calls from your personal phone book contacts are allowed right through otherwise Tel Lynx s patented process qualifies new callers Personal Assistant mode allows qualified new callers to ring your telephones mode II sends all qualified new callers to voice mail and mode Ill sends all qualified new callers to voice mail and requires the secret code to access the messages The Personal Assistant modes eliminate calls from automated calling machines used by sales and political advertisers and they allow you to control which calls you get and when lt Answering in Ring through Mode In Ring through mode Tel Lynx checks an incoming call s contact type against the Do Not Disturb override timer the Do Not Disturb schedule and its phone book to decide if the call should be allowed through If it finds the caller has been blocked it will reject the call and not ring your telephones Otherwise it will use the caller s contact type and the Do Not Disturb permission level to determine if the call should be allowed through or go to Te Lynx s voice mail If the incoming call s phone number is not in Te Lynx s phone book the contact is considered a normal contact type If it is allowed Te Lynx rings the inside line and does not answer or further screen it When you answer Te Lynx instantly connects you to the caller If you hang up within one second after answering or if you do not answer after a pres
106. need to collect some information See the Robocall Blocking Feature for more information DO NOT say Please leave a Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 46 of 84 Preliminary message in your greeting Although Te Lynx includes a voice mail system it is screening calls when it answers and not simply taking a message gt Special Information Tone To receive fewer telemarketing calls you can have Te Lynx play a three tone sequence called a special information tone SIT before the greeting for new and unknown callers The SIT is enabled disabled on a per outside line basis The SIT will cause some automated calling machines to hang up and remove your phone number from their calling database Note Callers whose phone number is in the Te Lynx phone book or new call list will not hear the SIT even when enabled lt Skip Greeting Known Callers When this option is enabled Te Lynx will not play the greeting when a caller in the phone book calls in This option is enabled by default lt Call Waiting Enable When this option is disabled Te Lynx will dial 70 before placing your call Also if disabled for a mobile phone Te Lynx will reject all waiting calls that come in on mobile phones lt Ring Through Mode When enabled Tel Lynx will allow all calls except those specifically blocked in Tel Lynx s phone book to ring through on this outside line without screening them Whe
107. nx s phone book new call list and settings as well as access all the voice mail Once you have successfully entered the code a menu of options Call ln Menu will be presented Managing Mobile Phones ica TLC pus ony With TLC and TLC Plus Tel Lynx supports up to two mobile phones through Blue tooth connections Both mobile phones can be used at the same time i e two in dependent calls Mobile phones must first be paired with the TLC system before they will able to connect with it Once paired mobile phones are automatically en abled to connect to the system Through the menu system mobile phones can be disabled from connecting to the system enabled to connect to the system or un paired from the system Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 50 of 84 Preliminary lt Pairing a Mobile Phone To pair or unpair a mobile phone use the outside line setup menu to set up outside line 3 or outside line 4 If outside line 3 or 4 is not currently paired with a mobile phone you can take the telephone off hook and press to start pairing on outside line 3 or press to start pairing on outside line 4 Make sure you follow TLC s spoken instructions The TLC system will be discoverable for two minutes You can then hang up the telephone and use your mobile phone to scan search add new device etc for Bluetooth devices in this case TLC See the mobile phone s instruction manual to le
108. on of Changes in Telephone Company Equipment The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Repairs or Returns If trouble is experienced with this equipment for repairs or warranty information contact the factory service center or other authorized servicer If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Repairs should be made only by a qualified factory Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 82 of 84 Preliminary representative Party Lines This equipment must not be used on party lines Alarm Equipment You should ensure that this equipment does not disable alarm equipment in installations where the alarm equipment utilizes the same telephone network connection as this equipment If you have questions about what will disable the alarm equipment consult your telephone company or a qualified installer Electrical Safety Advisory Telephone companies report that electrical surges typically lightening transients are very destructive to customer terminal equipment connected to AC power sources This has been identified as a major nationwi
109. ones are added to your local calling area they may have changed since Te Lynx s database was created Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 61 of 84 Preliminary If the prefix map for a given area code and prefix is incorrect you will hear an announcement from your phone company such as You may not dial a 1 when calling a local phone number or you must dial a 1 when calling a toll phone number The announcement may be preceded with a high pitched three tone sequence called a SIT Special Information Tone The particular frequencies used and their duration indicate why the call did not go through If the SIT is present Te Lynx can detect it and automatically switch the toll status of the dialed area code and prefix for you Te Lynx is programmed from the factory to detect the SIT for the Atlanta Georgia area You can train Tel Lynx to detect the SIT for your area If you do not hear the SIT when the message is played you will need to change the toll status manually NOTE lf your area uses 7 digit dialing for local calls in both your home area code and foreign area codes you should dial all 11 digits to properly change the prefix map for the correct area code After the prefix map is corrected you can dial using only 7 digits gt Changing the Toll Status of Dialed Numbers Manually To switch the toll status manually after you hear the message telling you not to dial 1 or t
110. ormally requires all eleven digits Toll free numbers are 1 800 NXX XXXX also 888 877 etc Premium numbers are 1 900 NXX XXXX NPA 976 XXXX or 976 XXXX The dialing requirements for local and toll calls may be different for different areas Toll calls normally require eleven digits including the 1 country code Some areas require ten digit local dialing and do not allow the 1 for local calls some require seven digit dialing for local calls others permit all eleven digits for local calls When you set up TLC or TLC Plus you will select the dialing rules for your area and Smart Dialing will be used The Guardian uses direct dialing mode after its initial setup In direct dialing mode you are connected directly to your landline phone servce as soon as you pick up the telephone If you want to use the advanced dialing features of the Guardian like Dial By Name you must enable Smart Dialing by setting up a dialing plan When Smart Dialing is enabled Te Lynx uses a set of dialing rules and local prefix tables to determine how to dial a given number on a given outside line These tables must be set up correctly in order for Te Lynx to work correctly when dialing out Tel Lynx is factory programmed with the dialing rules and local prefix tables for all parts of the North American Dialing Plan When you initially set up TLC or TLC Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 79 of 84 Preliminary Plus
111. placing a call lt Touch Tone Telephones You control and respond to Te Lynx using your telephone s push button keypad and switch hook and you listen to Te l Lynx s responses and prompts over your telephone s earpiece A typical modern push button telephone keypad is laid out as follows Each key has either a number a number with letters or the symbols x or Keypad letters are used to enter names when dialing by name or when using the Tel Lynx phone book Note these additional designations Use the key for ampersand amp apostrophe at dash and 1 Use the key to designate a space and the number zero Note The 1 key is used like this and the 0 key is used like this O Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 11 of 84 Preliminary If you re using an old telephone keypad or a rotary dial telephone you ll notice that the Q and the Z are missing so you ll have to remember their positions Here are the buttons for Q and Z wxz9 Note When entering names into Te Lynx you will press the key associated with the letter you want to enter the number times corresponding to the letter s position on the key e g for the letter C you would press the key three times quickly When Dialing By Name you only press the key once for each letter The and keys are used extensively by Te Lynx They have different functions depending on wh
112. press _ to reset enter time and press _ _ gt Press to Set an Alarm 1 Enter day s then 1 Sun 2 Mon 3Tues 4Weds 5Thurs 6Fri 7 Sat 8 M F 9 tomorrow one time 0 today one time 2 Enter time then _ _ then 1 for AM or 2 for PM 3 Tel Lynx will invite you to record a wake up message Try it set a one time alarm for 7 00AM tomorrow Press for tomorrow _ _ Press L Enter for AM Got it Try it set a recurring alarm for 6 00AM Mon through Sat every week Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 65 of 84 Preliminary Press for Mon through Fri for Sat L Press L Press for AM That s it Note If you press and hold for at least one second when setting the alarm days only that day will be selected for a one time not recurring alarm gt Listen to Voice Mail or Text Messages When you pick up a non ringing telephone a stutter dial tonewill indicate that messages are waiting Flash the switch hook then press to access voice mail and text messages Depending on how Tel Lynx is set up you may be asked to select your mailbox If you have both voice mail and text messages you will be asked to select the type of messages you want to access Then if a message is waiting you will hear the message To access the message again and any previous messages you will be presented with the following menu For voice mail Press to List
113. ps manually The database occupies memory in Te Lynx and will be deleted when the phone book new call list gets close to being full Even without the database you can set up the Dialing plan using a PC or using the Android app You can also setup or change prefixes manually using your telephone PC or Android app lt Dialing Plan Setup The dialing plan is set up using Te Lynx s setup menu To make things as simple as possible you will use a Dialing Plan Code to set up all aspects of the dialing plan The Dialing Plan Code is formatted as ABCD NPA NXX where each letter represents a digit 0 9 The number of digits required to dial a given number will automatically be set by the NPA NXX code for your home telephone number You can also specify the code as ABCD OEFGH NPA NXX to manually set the number of digits required to dial a phone number The NPA NXX code is used to set the dialing rules for dialing your telephones on TLC s inside lines and for when TLC dials out when using dialing codes 1 and 7 from Table 1 If you don t have a home phone number or your home phone service requires or allows you to always dial ten or eleven digits to make a call you can specify NPA NXX as 000 000 and you will use ten digits or eleven digits if you like to make all your Calls Before using Table 1 If you have a service provider named in Table 1 use the provided dialing code If not does your phone service have 3 way calling If
114. rson only called or so that the person is selected if the caller does not make a selection person normally called Voice mail will be sent to the selected person s voice mailbox on Tel Lynx if no one answers the call By default this attribute is set to the person who is called the first time a contact calls in Note For phone numbers that you have requested to call you in an emergency set the contact type to super contact and the person normally called to anyone only Calls from this contact will ring your telephones without regard to the answer mode and Do Not Disturb setting In addition the personal assistant is bypassed and when you answer the telephone you will be connected directly to the caller Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 17 of 84 o Preliminary gt Allow Urgent Calls This true false attribute allows a Te Lynx user to select which contacts will be allowed through with an urgent call during periods when the caller would normally be sent to voice mail Do Not Disturb in effect Remember that super contacts are always allowed through with urgent calls gt Phone Number If someone has multiple phone numbers you will need to create a contact in Tel Lynx s phone book for each phone number using the same name When adding a contact using your telephone s keypad you will be prompted to enter the contact s number You do not have to enter the 1 for either
115. rth between the TLC system and the mobile handset any number of times To temporarily disconnect a mobile phone from TLC for 10 minutes at the dial tone press _ _ then press and hold for one second either for mobile phone 1 or for mobile phone 2 After the 10 minutes is up TLC will return to attempting to connect to the mobile phone This can allow your car s Bluetooth to connect with your mobile phone when you leave the house Some car systems only try once to connect to a mobile phone and if your mobile phone is still connected to TLC they will fail to connect and give up trying Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 51 of 84 Preliminary lt Mobile Phone Text Message Access TLC s Android Phone app allows 7LC to ring your telephones when an incoming text message is received on your Smart Phone Messages can be read to you and you can reply to them using your home telephone While listening to or when composing a text message you can adjust the playback volume Press _ _ and then press one or more times to lower the volume or one or more times to raise the volume When the maximum or minimum volume is hit TLC will play a short beep Pressing any key other than _ orerO or will exit the volume adjustment mode and execute the function corresponding to that key TLC remembers the playback level you set so the next time you listen to a text message it will play back at the leve
116. s Calling Tables When placing a call Te Lynx selects an outside line using a set of calling tables Tel Lynx will either use one of six shared calling tables based on the type of call local toll free toll international premium or emergency or a Calling table specific to the contact you are calling Note If the contact you re calling has its own calling table it will override the shared calling tables For instance if you and one of your contacts are on the same mobile phone provider plan and mobile to mobile calls are free you could set up a calling table for this contact so that calls to them are placed through your mobile phone Note Phone book contacts are created with no assigned calling table When editing a contact you can assign a Calling table as a separate operation A calling table contains an ordered list of outside lines that Te Lynx will use when placing a call All of the shared calling tables except the emergency table and premium table are pre programmed to try outside line 1 landline first followed by outside line 2 second landline or Skype and then outside line 3 and outside line 4 mobile phones The emergency calling table is pre programmed to try the landline first followed by mobile phones and finally Skype See 911 Emergency Service The premium table is pre programmed with no outside lines so premium calls cannot be placed without explicitly selecting a line
117. s will cause Te Lynx to dial the number immediately without waiting 5 seconds or whatever delay you have set Rotary Dialing Dial the international number including the international dialing prefix then double flash the switch hook to complete the international dialing without waiting for the delay Contacts may have international phone numbers Please note that you must include the 011 before the international number when creating the contact Caution Do not delay in entering the after the when dialing or you will invoke the operator feature e e e Picking up a Call in Progress You can use your home telephones to pick up a call that originated on your mobile phone handset TLC or TLC Plus only or a Skype call that originated on your PC Additional Te Lynx features allow you to pick up a call after it has gone to voice mail or has been placed on hold and to pick up a ringing line from the other line If a call is in one of the states mentioned above when you take your telephone off hook Tel Lynx will tell you that you can flash the switch hook to pick up or transfer the audio Flashing the switch hook will put you into the special menu and from there you will have the option pick up the call or to enter the main menu You can also pick up calls that originated on Skype or your mobile phone without flashing the switch as follows At the dial tone Press _ to transfer audio from Skype Press _
118. se you may not be able to place an emergency call at a critical time As of this printing Skype does not provide 911 emergency call services for the US therefore you should NOT use Skype as an outside line for emergency calls By default the emergency calling table is setup to dial out first on the landline if itis available then on mobile phone 1 if itis available then on mobile phone 2 if it is available If you change the default emergency calling table setting and specify Skype you should specify it as the last line to try when all others fail You can program a phone number that Skype will call when you dial 911 on a Skype line Be sure to program an appropriate phone number for your area lt gt Power Interruptions If the power is out or Tel Lynx is not operating for any reason no calls not even emergency Calls can be placed or received through Tel Lynx If this happens you can call 911 directly on your mobile phone or if you have a Telco line you can connect a wired telephone directly to it to call 911 Remember that most cordless telephones cannot be used when the power is out It is highly recommended that you put your cordless phone base station and Tel Lynx on a UPS uninterruptable power supply to avoid service interruptions during power outages It is also safe practice to place a wired telephone in parallel with Tel Lynx on your landline if you have one so that the wired telephone can be used in
119. ser when entering a new contact into Te Lynx s phone book Voice tags can be up to about four seconds long gt Contact Type Contact type is most often used when the Do Not Disturb schedule has been enabled The Do Not Disturb schedule is used to allow calls through or send them to voice mail e Calls from Normal contacts are allowed during defined waking hours e Calls from Super contacts are allowed at all times e Calls from Workday contacts are allowed during defined workday hours e Calls from Blocked contacts are never allowed even when the Do Not Disturb schedule is disabled e Calls from Administrator contacts are always allowed The Do Not Disturb schedule can be overridden by a temporary Do Not Disturb period where you can set which contact types will be sent to voice mail An administrator contact has all the characteristics of a super contact plus the ability to remotely manage Te Lynx s phone book new call list and its settings When an administrator contact remotely calls into Te Lynx Tel Lynx will ask them to select the user they wish to speak with even when there is only one user This allows the administrator to enter the remote access menu without ringing the telephones attached to Tel Lynx gt Person Normally Called When a call comes in on a common line this attribute identifies the person this contact normally calls It can be set so that the person is automatically selected when the call comes in pe
120. ss requires TLC s free app running on your smartphone Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 1 of 84 Preliminary your time to learn about its many features and to decide which ones you ll use in your home or home office Tel Lynx comes in four versions If you have mobile phones you ll want TLC or TLC Plus if not the Tel Lynx Guardian or Guardian Plus is for you e Tel Lynx Connexion TLC o supports up to four 4 outside lines phone services for four independent simultaneous calls using two 2 mobile phones a landline and Skype accommodates two inside telephone lines connected to single or two line telephones see Fig 1 e TLC Plus o to TLC adds support for a second landline in place of Skype e Tel Lynx Guardian o supports up to two 2 outside lines phone services for two independent simultaneous calls using one landline and Skype accommodates one inside line connected to standard single line telephones e Tel Lynx Guardian Plus o to Guardian adds support for a second landline in place of Skype accommodates a second inside line connected to single or two line telephones Tel Lynx includes a phone book with TLC and TLC Plus it can be downloaded from your mobile phones to keep track of all your contacts Using any push button or rotary dial telephone you can easily Dial By Name any contact in Tel Lynx s phone book Te Lynx also provides easy redial call
121. t VoIP or Voice over IP is Voice over Internet Protocol service provided by cable companies or by companies such as Skype Vonage Ooma and others Tel Lynx will interface with VoIP services other than Skype via that company s VoIP gateway box connected to Tel Lynx s landline port A wireless carrier is a company such as AT amp T T Mobile Sprint Verizon or others that provide phone service to mobile phones It may be referred to as a mobile or cell phone service provider or carrier Some wireless carriers provide a wireless home phone service that can be interfaced to Te Lynx s landline port Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 8 of 84 Preliminary Safety Information lt 911 Emergency Service When a Tel Lynx user places a 911 emergency call Te Lynx will override the Do Not Disturb feature and switch into Ring through mode allowing all calls directly through for one 1 hour This ensures that returned emergency calls get through without delay When the emergency is over at the dial tone you can press to cancel the override feature When a user makes an emergency call Te Lynx will select an available outside line based on the user defined shared outside line calling table for emergency calls unless the user specifies a line before dialing 911 see Selecting an Outside Line It is imperative that the emergency calling table is setup correctly otherwi
122. t 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 80 of 84 Preliminary This allows you to add Skype contacts to the Te Lynx phone book and use Dial By Name redial call back or even speed dialing from your home telephone as you would for a regular phone number Note Tel Lynx will only use the Skype to Skype VoIP network to call a Skype Number When new Skype contacts call in and you add them to your Skype contact list Tel Lynx software will assign them ascending Skype phone numbers Skype contacts in the Te l Lynx phone book have the same attributes as a normal contact but Skype is the only outside line that will be used to call them Note Making calls with Skype requires Te Lynx to be attached to a computer running the Skype application Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 81 of 84 Preliminary FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the underside of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX On the bottom of this equipment is a label that contains an FCC Part 68 registration number in the format US SWQHNOOBTLC001 and a ringer equivalence in the format REN 0 01B If requested these numbers must be provided to the telephone company Plug and Jack The plug and jack used
123. t them manually if you want TLC to use the call waiting and 3 way calling features properly The following three options will be set automatically if you enable this option and TLC is successful in getting a recognized network operator name gt Allow 70 to Disable Call Waiting on Network Some mobile phone providers allow you to dial 70 to disable call waiting on a call by call basis other providers will give an error message TLC will automatically add 70 to any number you dial if you set the Disable Call Waiting option see menu item Set up the Outside Lines If you don t allow 70 and you have call waiting disabled TLC will instruct your mobile phone to ignore waiting calls You will hear waiting calls come in but they will be immediately sent to your mobile phone s voice mail gt Call Waiting Merging When you answer a waiting call some mobile phone providers allow you to merge or conference the waiting call with the active call while some only let you switch between them TLC keeps track of the waiting call and the active call but if a provider does not allow merging the mobile phone does not indicate that merging did not work so TLC can get confused about which call is which Disabling this option prevents you from accidentally trying to merge a waiting call with an active Call gt Switching Between a Third Party Call and the Holding Party ies When making a conference call the active call is placed on hold and a new
124. tensions that must be dialed after you are connected to the main number You can set an extension of up to 6 digits see Modify Contact Information under Manage New Calls Add a New Phone Book Contact and Manage Phone Book Contacts Once you are connected to the main number you can instruct Te Lynx to dial the extension If you have multiple contacts with the same company phone number but different extensions first set up a company contact with no extension and then set up a contact for each person at that company including their extension For example Name Phone Number Extension Acme Rental 212 555 1000 Jane Doe 212 555 1000 101 John Smith 212 555 1000 105 gt Extensions within a local PBX System To mark a phone number s extension as local within the PBX when Tel Lynx is used with a PBX see Using Te Lynx with a PBX precede the extension number with a X A local extension will be used to call the contact when Dialing By Name on the PBX system In other words the call will stay internal to the PBX When setting a phone number s extension if a X is entered alone without an extension number the last digits of the phone number will be used as the local extension This is useful for PBXes with direct inward dialing where each extension has a unique outside phone number and the last usually four digits of the phone number are also the local extension number on the PBX Copyright 2013 2015 nVideon Inc Atlant
125. ter at least one letter of the first name otherwise Te Lynx will assume you are entering a vertical service code like 67 Block Caller ID To call a contact who has only a first name you can enter for the last name For example to call a contact s mobile number whose first name starts with DIA and who has no last name you could enter DIAx_xM Rotary Dialing 3DEF Acui 2aBc flash Ooper flash 6yno To call a contact by last name ignoring their first name enter 0 then _X_ then enter a few letters of the last name followed by and then the phone type For example to call Diane Jones Mobile phone enter 0OXJONXM Rotary Dialing There is no rotary dial equivalent to this operation Caution Do not delay in entering the first letter after the or you will invoke the operator feature lt 4 Digit Dialing You can dial using the last four digits of a contact s phone number At the dial tone dial the four digits and then press _ Tel Lynx will search the phone book and new call list for a match If only one match is found Te Lynx will dial the entire phone number for you If more than one matching phone number is found Tel Lynx will prompt you for the one you want call Te Lynx will tell you if no matches are found and will then provide a dial tone Warning Do not pause between the third and fourth digit For example if you dial 9113 and you pause before the per 3 Tel Lynx will place an em
126. the New Call List Press and hold to Clear the Entire Te l Lynx Phone Book gt Press to Set up the Dialing Plan Data Press to Set the Dialing Plan and Enable Smart Dialing Press to Hear the Dialing Plan Settings Press to Manage the Area Code s that can be called locally Press to Hear the Current Local Area Code List Press to Add a Local Area Code Enter the 3 digit area code to add All prefixes NXX codes will be set to local call status Press to Remove a Local Area Code Enter the 3 digit area code to remove Press to Set the Toll Status for an Area Code and Prefix Enter the six digit area code and prefix If the prefix is 000 all prefixes NXX codes within the specified area code will be set to toll call status If the prefix is 001 all prefixes within the specified area code will be set to ocal call status Press to Set the Dialing Time Out Enter the dialing time out in seconds followed by _ _ When dialing internationally and when dialing an internal PBX extension if a caller has not dialed a digit for the specified timeout Te Lynx will place the call with the number entered Press to Set the PBX Mode of Operation Press for No PBX Press for PBX with 3 digit extensions Press for PBX with 4 digit extensions Press for PBX with 5 digit extensions Press for PBX with 6 digit extensions Press to Enable Disable Smart Dialing Guardian Only Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worl
127. tinctive ring pattern for each user when set up You can change the ring pattern for each user choosing the standard ring or one of eight distinctive ring patterns When Tel Lynx is in a Personal Assistant mode it determines who a given call is for if two or more users are set up before ringing your telephones with a distinctive ring pattern When Tel Lynx is in Ring through mode calls to a common outside line will ring with the anyone user s ring pattern unless the caller s contact information has the Person normally only called attributes set Regardless of the answer mode if a caller calls in on a personal outside line mobile phone Te Lynx will ring your telephones with the associated user s ring pattern Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 14 of 84 Preliminary The Tel Lynx Phone Book The Tel Lynx phone book makes it easy to place calls using names so that you don t have to remember phone numbers see Dial By Name There are four ways to populate your Te Lynx phone book with contacts e Import contacts from your mobile phones TLC and TLC Plus only see Importing Contacts from a Mobile Phone e Enter contacts using a telephone handset see Enter or Edit a Name in the Tel Lynx Phone Book and Auto Create Contact Option e UsethetetlLyncapplication on aWindews PC or Smart Phene e Move new callers from the new call list to the Te Lynx phone book after you make or rece
128. umber Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 62 of 84 Preliminary 3 You should hear the SIT followed by an announcement that tells you not to dial the 1 Te Lynx will then tell you the tone duration and frequency for all three tones This may be all you have to do since most of the time Te Lynx will incorrectly think a phone number is a toll number when it has really been added as a local number However for completeness if you know a toll number in one of your local area codes you can repeat the above procedure but dial the toll call without dialing the 1 In other words after dialing and then pressing and holding for one at least one second dial the toll call using only the area code and phone number do not dial the 1 You should now hear an announcement saying that you must dial the 1 Te Lynx will then tell you the duration and frequency of each tone in the sequence To hear the lengths and frequencies of the SIT s Te Lynx will detect at the dial tone press and hold for at least five 5 seconds Using Skype with Tel Lynx Tel Lynx uses Skype s Desktop API to coordinate Skype calls To use Skype you must install the Skype app on a PC running Windows Vista Win 7 Win 8 x or Win 10 You must also have Te Lynx attached to that PC with the provided USB cable and you must be running the TlxServer app that you can download from our website at www tel lynx com software
129. umber type and no work number type the business phone number type will be imported as a work number If the contact has Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 23 of 84 Preliminary an organization a separate contact with the organization name will be created using the business phone number Note Phone book import is terminated if you receive a call on the mobile phone that is being used to import contacts or if you hang up the telephone that is being used to import the contacts If an imported contact s name is Do Not Answer case insensitive it will be marked as a blocked contact and calls from the associated phone number s will not get through You can override this using the Type attribute below If your mobile phone does not support phone number types append the number type within parentheses to the contact s name For example John Smith Work Tel Lynx examines only the first letter of the number type ignores case and does not require a closing parenthesis or a space before the opening parenthesis However no spaces may appear after the opening parenthesis for the remainder of the name So the above example could be entered as John Smith w Tel Lynx recognizes the following number types within the parentheses Business Fax Home Mobile or Cell and Work If your mobile phone can add a note to a given contact you can set Tel Lynx s contact attributes by
130. uper contact at all times e from an administrator at all times e and never from a blocked contact An administrator is like a super contact plus they can remotely manage the Tel Lynx system To double flash means to depress the telephone switch hook for about one half second then release then immediately depress the switch hook again for one half second or press the flash button twice DTMF stands for dual tone multi frequency signaling Push button telephones sometimes referred to as touch tone telephones use DTMF signaling to dial phone numbers This differs from rotary dial telephones which use pulse dialing Push button telephones slowly replaced rotary dial telephones between the mid 1960s and 1990 To flash means to depress the telephone switch hook for about one half second or press the flash button on a cordless phone and then wait for Te Lynx to indicate what to do next A home telephone may be a cordless corded or rotary dial telephone A hyperlink is an electronic link that provides direct access from one place in a document to another in the same or a different document An inside line is an independent communication path or line between the Tel Lynx system and either a telephone or a USB headset connected to a PC Inside lines are identified as inside line 1 2 3 or 4 Telephones are connected to lines 1 and 2 and PC audio devices are used on lines 3 and 4 Copyright 2013 2015 nVideon Inc Atlanta GA
131. ve and Replay the Previous message Press to Delete the message Press to Return the call Press to Save the message and Play the Next message Press to Go Back and select another mailbox lt Setting up the Voice Mail System Tel Lynx is preprogrammed with only the general anyone voice mailbox enabled The anyone voice mailbox cannot be disabled To set up additional mailboxes use the Set Up User and Voice Mail Menu in the Main Menu When you setup a user and their mailbox you will be asked to record the user s name and to assign the user to answer one or more outside lines A common outside line has more than one user assigned to it while a personal outside line has only one user See Common vs Personal Outside Lines for more information Remote Management and Retrieving Tel Lynx Voice Mail You can call into Te Lynx and listen to voice mail and manage Tel Lynx s phone book new call list and settings When you call in and hear the greeting start to play press immediately Te Lynx will ask for the secret code You can enter either the secret code used to set up the system or any one of the passwords you have setup for Te Lynx users excluding the Anyone user If a user s password is entered only voice mail for that user and the Anyone user can be accessed If you entered the secret code and the phone number you are calling from is set as an administrator contact in the Te Lynx phone book you will be able to manage Tel Ly
132. xpanded search option is enabled Tel Lynx will a subtract a letter from the end of the last name assuming you entered more than two letters in the last name and try the search again It will continue this until there are only two letters in the last name or until one or more matches are found If still no matches Tel Lynx will provide a dial tone so that you can try again For example to call John Smith s mobile phone you could enter JOHXSxM Rotary Dialing 5 x 6uno 4cn flash 7pars flash 6mno If you don t enter any letters for the last name Te Lynx will match contacts with any last name including no last name For example you could enter DIAXXM Rotary Dialing 3per 4cu2asc flash flash mno In this case Te Lynx would match all contacts with mobile phone numbers that have a first name that starts with DIA and would prompt you to choose the one you want to call Note Each key press can represent one of several letters Te Lynx will attempt to match any combination of the letters on the keys you press If there is more than one matching contact Te Lynx will prompt you to choose the one you want to call Tel Lynx will also search the new call list if enabled to do so factory default is disabled Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 28 of 84 Preliminary Note Although you don t have to enter any letters of the last name you must en
133. y Dial Telephones After dialing at least one digit flash the switch hook to enter a and Double flash to enter a Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 12 of 84 Preliminary To enter a at the dial tone before dialing any digits dial 0 then immediately flash the switch hook For example to dial you dial 0 then flash the switch hook and then dial 6 then 7 To enter a at the dial tone dial 0 then immediately double flash the switch hook For example to dial asc 2 dial O then double flash the switch hook hear pound and then dial 2 To make redialing easy with rotary dial telephones we break the switch hook rules To redial quickly double flash the switch hook at the dial tone without dialing any digits Te Lynx will redial the last call This is equivalent to dialing at the dial tone on a touch tone telephone Note If you double flash the switch hook at the dial tone Te Lynx will assume you are using a rotary dial telephone Te Lynx presents menus in a different way when you re using a rotary dial telephone so be sure to use this re dialing method only if you are using a rotary dial telephone Look for boxes like the one below throughout this manual where you will find instructions for using Tel Lynx s features with a rotary dial telephone Rotary Dialing Rotary dial instructions for the equivalent push button functions will be found in gray boxes like this
134. ynx will say Updated and you can hang up You only need to do this once for each landline service you are using with Te Lynx e e Using Tel Lynx with a PBX Many businesses and communities use a PBX to provide phone service to offices or residences within the business or community Tel Lynx can be used in conjunction with a PBX that requires a caller to dial 9 to make an outside call and where the extensions are at least 3 digits When in PBX mode Te Lynx will automatically dial 9 for you at the appropriate time In other words Tel Lynx users should not dial 9 when making an outside call To enable or disable PBX operation see Set the PBX Mode of Operation When setting up Te Lynx you should select the dialing plan code of the phone service the PBX uses Ask your PBX manager if you do not know what type of service is used To dial an extension on the PBX dial the extension number as usual After a preset period of time Te Lynx will place the call to the extension To dial an extension without waiting dial the extension and then press Rotary Dialing Dial the extension then double flash For use with Dial By Name a contact s phone number can be marked as having a local extension on the PBX See Local Extensions Note When using Tel Lynx with a PBX with four digit extensions extension dialing supersedes 4 Digit Dialing Warning Tel Lynx should not be used with PBXes that have three digit

User`s Guide - Tel-Lynx

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